Transcript
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2424--66--0202 TVRaoTVRao
Future of HR ProfessionFuture of HR Profession
T V RaoT V Rao
Chairman TVRLSChairman TVRLS
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AgendaAgenda
Paradigm shifts in business scenarioParadigm shifts in business scenario
HR ResearchHR Research GlobalGlobal Role of HRRole of HR
Competencies neededCompetencies needed
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Paradigm Shift inParadigm Shift in
Business ScenarioBusiness Scenario Competition is GlobalCompetition is Global
Competencies areCompetencies are
GlobalGlobal Technology andTechnology and
Finance will becomeFinance will becomelesser Issueslesser Issues
Speed givesSpeed givescompetitive advantagecompetitive advantage
Global OutsourcingGlobal Outsourcing
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Business ScenarioBusiness Scenario
Fast changes inFast changes instructuresstructures
ManagementManagementTechnology is withinTechnology is withinthe reach of every onethe reach of every one
KnowledgeKnowledgeimprovements are highimprovements are high
Intelligent Work ForceIntelligent Work Force Growing CustomerGrowing Customer
ExpectationsExpectations
Brands will disappearBrands will disappear
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Paradigm ShiftParadigm Shift
New BusinessNew BusinessModels will emergeModels will emerge
ImplementationImplementationspeed becomesspeed becomescriticalcritical
Product InnovationsProduct Innovationswill increasewill increase
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HR ResearchHR Research
In seventy work teamsIn seventy work teamsacross diverseacross diverse
industries the membersindustries the memberswho sat in meetingswho sat in meetingsshared their moodsshared their moodseither good or badeither good or badwithin two hourswithin two hours
Moods influenceMoods influencetremendously the worktremendously the workout put of the groupsout put of the groups
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Future of HRFuture of HR
Percentage of timePercentage of timepeople feel positivepeople feel positiveemotions at work placeemotions at work place
determines thedetermines thelikelihood of their staylikelihood of their stay
Cheerfulness andCheerfulness andWarmth spreads mostWarmth spreads mosteasilyeasily-- Yale studyYale study
In Asian Cultures theIn Asian Cultures thereverse is true???reverse is true???
Research is neededResearch is needed
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HR ResearchHR Research
Every one percent increaseEvery one percent increasein service climate results inin service climate results ina two percent increase ina two percent increase in
revenuesrevenues Each project Leader has hisEach project Leader has his
credibility quotient (CQ).credibility quotient (CQ).Your CQ decides theYour CQ decides theeffectiveness of your team.effectiveness of your team.
How do you measure andHow do you measure and
enhance the CQ of ourenhance the CQ of ourProject Leaders andProject Leaders andManagers?Managers?
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HR ResearchHR Research
At work do you have an opportunity to doAt work do you have an opportunity to dowhat you what you do best every day ? iswhat you what you do best every day ? is
related to employee turn over and customerrelated to employee turn over and customersatisfaction (Gallup study of 198,000satisfaction (Gallup study of 198,000employees)employees)
Only 20% of employees in largeOnly 20% of employees in large
organizations feel that their strengths are inorganizations feel that their strengths are inplay every day (Marcus Buckingham)play every day (Marcus Buckingham)
Most organizations operate at 20% capacityMost organizations operate at 20% capacity
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HR ResearchHR Research
Investment in employees has been found toInvestment in employees has been found tobe related to stock market performance ofbe related to stock market performance of
the firmthe firm HR Quality Index was found to be related toHR Quality Index was found to be related to
financial and market performance of thefinancial and market performance of thefirmsfirms
HR Practices and Employee attitudes wereHR Practices and Employee attitudes werefound to influence service levels and marketfound to influence service levels and marketperformance of firmsperformance of firms
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HR Research: SomeHR Research: Some
questionsquestions How is theHow is the
interpersonal personalinterpersonal personaland group chemistryand group chemistryformedformed
How does it change?How does it change?
How does one make itHow does one make itmore productive?more productive?
How do we reduce theHow do we reduce theadjustment time ofadjustment time ofgroups?groups?
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HR Managers of Today:HR Managers of Today:Results from Self RenewalResults from Self Renewalworkshopworkshop Monitoring Performance appraisals (100 hours)Monitoring Performance appraisals (100 hours)
Manpower planning (200 hours)Manpower planning (200 hours)
Recruitment (400 hours)Recruitment (400 hours) Leave rules (60 hours)Leave rules (60 hours)
Legal requirements (registration etc.) (200 hours)Legal requirements (registration etc.) (200 hours)
Administration (400 hours)Administration (400 hours) Transportation ManagementTransportation Management
CanteenCanteen
Grievance handlingGrievance handling
Finalizing company logo (70 hours)Finalizing company logo (70 hours)
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HR Managers of TodayHR Managers of Today
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HR Managers of TodayHR Managers of Today
Self development (200 hours)Self development (200 hours)
Implementing technology and KM (120Implementing technology and KM (120
hours)hours) Multiskiling (150 hours)Multiskiling (150 hours)
Change agent (plan organize inputs toChange agent (plan organize inputs toemployees) (70 hours)employees) (70 hours)
House magazine (100 hours)House magazine (100 hours) SAP implementation (300 hours)SAP implementation (300 hours)
Reading Training catalogues (365 hours)Reading Training catalogues (365 hours)
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HR Roles of TodayHR Roles of Today
Industrial relationsIndustrial relations
AdministrativeAdministrative
PersonnelPersonnelManagement andManagement andPolicy FormulationPolicy Formulation
HRD FacilitationHRD Facilitation ChangeChange
ManagementManagement
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Future of HRFuture of HR
All the above will be outsourcedAll the above will be outsourced
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HR Roles of FutureHR Roles of Future
Business PartnerBusiness Partner Strategist (people focused competitiveStrategist (people focused competitive
strategies)strategies)
Business driver (new businesses andBusiness driver (new businesses andopportunities)opportunities)
Entrepreneur (financial, marketing, technologyEntrepreneur (financial, marketing, technologyparameters, cost controls, quality assurance)parameters, cost controls, quality assurance)
Change and OD FacilitatorChange and OD Facilitator ResearcherResearcher DiagnosticianDiagnostician InterventionistInterventionist
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ODOD ACTIVITESACTIVITES
360-DEGREE FEEDBACK/
APPRAISAL PROCESS
ASSESSMENT/
DEVELOPMENT
CENTERS
ORGANIZATIONAL
CLIMATE / EMPLOYEESATISFACTION SURVEYS
PERSONAL
CONSULTANCY
FOR THE CEOS
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ResearchResearch
Managerial and Team
effectiveness
Spotting, utilizing
and multiplying talent
Culture
Leadership
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Some Future HR RolesSome Future HR Roles
Business PartnerBusiness Partner
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In Sum: Role of HRIn Sum: Role of HR
Strategic Business DriverStrategic Business Driver
Generating Entrepreneurs and EnhancingGenerating Entrepreneurs and Enhancing
EntrepreneurshipEntrepreneurship Employees as Entrepreneurs and BusinessEmployees as Entrepreneurs and Business
PartnersPartners
Knowledge Generators and DisseminatorsKnowledge Generators and Disseminators
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Role OF HRRole OF HR
SynergiserSynergiser
Team BuilderTeam Builder
Culture BuilderCulture Builder
Firms PerformanceFirms PerformanceManagerManager
No more SystemsNo more SystemsDeveloper (SystemsDeveloper (Systemswill be outsourced)will be outsourced)
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Role of HRRole of HR
Motivation andMotivation andRetention becomesRetention becomes
lesser issueslesser issues PeoplePeople
Management willManagement willdisappeardisappear
Line Managers andLine Managers andoutsourced systemsoutsourced systemswill managewill manage
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Future HR ManagerFuture HR Manager
Strategic ThinkerStrategic Thinker
LeaderLeader
EntrepreneurEntrepreneur
TechnologicalTechnologicalFamiliarityFamiliarity
Global BenchmarkingGlobal Benchmarking
InitiativeInitiative
VisionaryVisionary All RounderAll Rounder
ResearcherResearcher
Behavior SystemsBehavior SystemsCreatorCreator
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Competencies NeededCompetencies Needed
Global NetworkingGlobal Networking
Technology SavvyTechnology Savvy
Fast ChangingFast Changing
EntrepreneurialEntrepreneurial
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