Forget about IT: How about Lync Inside Business Applications? Albert Kooiman Senior Technical Product Marketing Manager Microsoft Corporation.
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Forget about IT: How about Lync Inside Business Applications?
Albert KooimanSenior Technical Product Marketing ManagerMicrosoft Corporation
Session Objective
Show demos of the Lync Platform in actionEnhancing collaboration among peopleReaching the right peopleCustomer Care
Communications Enabling your Business
4
Enhance Communications
•“Enhanced Presence”
•“Click to Communicate”
•Communications context
Cut-down Human Latency
•Notifications and Alerts
• Interactive Outbound
•Expert Finder
Extend the Reach of the Application
•Web Chat
•Query-Response Bots
• Interactive Voice Response
Enhancing Collaboration among People Communicating
Contextual Collaboration
demo
Messing with Presence
demo
Conversation Translator
demo
Proposal Tracker
The Lync/OCS Virtual receptionist is a touch screen kiosk application for an unattended office lobby. The application serves as a communication portal for visitors to meet with or talk to company personal. The solution utilizes a touch screen monitor, a camera, and microphone to communicate with personnel.
The solutions is for situations in which a receptionist either cannot be present or is not a cost effective option for receiving visitors.
Save money on reception costs while enhancing security.
Visitor ReceptionLync OCS Virtual
Receptionist serves in an unattended office lobby to give visitors access to personnel.
Provide secure access to guests via Lync. Visitors can search personnel and begin conversations from the kiosk.
Visit www.insource.com to learn more.
ProtoSphere – Don’t Just Meet, Engage
ProtoSphere creates an always on virtual collaboration workspace to bring people together in the enterprise.
Learn more at www.protonmedia.com. Watch a short video demo of ProtoSphere. Read a case study on how research firm PPD utilizes ProtonMedia and Microsoft Technologies.
Immersive, Social, Learning in the Cloud
Virtual Collaboration
ProtoSphere leverages Lync and SharePoint to bring the right people and the right data together at exactly the right moment to increase the speed and effectiveness of knowledge transfer.
It is a humanized, social display layer of interconnected shared spaces. Each representing an always on Lync conference call working both in the cloud and on premises.
Participants are represented by an avatar connected to a SharePoint profile, blog and wiki. Allowing your organization to leverage the power of social production to create and manage knowledge.
Hold your culture together over distance in an engaging, human way with an immersive 3D environment.
The contextual environment makes learning transformative and is fully integrated with your unified communications infrastructure.
Cutting down Human Latency
Outbound Communications
demo
Reminder Bot
setreminder "stop presenting" 6/26/2012 6:50:00 AM
Crew Dispatch System
Fortek Vision Call-Out allows all emergency responders in the field to receive relevant information instantly and simultaneously on the appropriate delivery channel, such as TETRA, Short Message Service, or instant messaging delivered by GPS.
With Lync as the communications backbone it takes advantage of rich presence information, instant messaging, voice calls, and conferencing. As a result, emergency response agencies can integrate instant data communications into live crisis-management operations and federate with undeclared agencies during an emergency.
The VISION Call-Out application provides operators with a view of their resources on a map and the ability to select an action:Send an instant message containing details of an incident.Perform a call-out message requesting a response from the officer—this then changes that person’s status within the system.Send a message and a URL with an image—for example, to be used in a missing person’s alert.
Emergency ResponseFortek Vision enables emergency responders to quickly report on and asses resource availability and incident response needs.
For more information visit www.fortek.co.uk.
Fortek Vision
demo
IM an Expert
Consumers to Business Scenarios
Inbound Communications
demo
Sustained Engineering Bot
demo
Visual IVR
demo
Contact Center demo
prairieFyre Contact Center is a modular, integrated software suite that provides sophisticated contact center functionality. It combines Automatic Call Distribution (ACD) and a modular suite of feature-rich, web-based applications with presence-aware telephony, conferencing, messaging, and agent mobility in a familiar, easy-to-use Microsoft Office interface.
Customers can quickly be recognized and calls can be prioritized and routed to the appropriate areas.
Supervisors can control agents and queues and with real-time reporting and forecasting adjustments can quickly be made to maximize service and optimize resource utilization.
prairieFyre Contact Center is for companies with 10-250 agents. It delivers a broad feature set without the complexity or high costs associated with larger deployments.
Contact CenterprairieFyre Contact Center allows for efficient distribution, monitoring, and control of both in office and remote agents.
See prairieFyre Contact Center for more information.
prairieFyre Contact Center for Lync
Wrap-up
Lync Server 2010
UC Managed API 3.0
Notifications & Alerts
Bots & IVR
Contact Center
Portals & GatewaysYour Server Application
Lync 2010 Managed API
Integrate Lync 2010
Contextual Conversations
Extend Lync 2010
Build your Kiosk UIYour Client Application
Lync 2010
Two Key APIs: Lync Managed API & UCMA
Questions and Answers
Lync Sessions at TechEd Europe 2012Tuesday
14:45 in G106: EXL312 - Forget about IT, How about Lync Inside Business Apps?!16:45 in E102: EXL313 - Lync 2010: Planning Voice Features
Wednesday17:00 in D204: EXL313 - Lync Deep Dive: Dial Plans and Voice Management
Thursday8:30 in Hall 9B: EXL314 - Microsoft Lync 2010: Availability, Resiliency & Recovery10:15 in Emerald: EXL412 - Lync Deep Dive: Edge Media Connectivity with ICE14:45 in Emerald: EXL411 - Best Practices in Securing Lync Edge Servers
Friday10:15 in Hall 2: EXL410 - Lync 2010: Planning Voice Deployments 14:45 in Hall 9B: EXL308 - Lync Server Notes from the Field: Deployment Options
Resources
Connect. Share. Discuss.
http://europe.msteched.com
Learning
Microsoft Certification & Training Resources
www.microsoft.com/learning
TechNet
Resources for IT Professionals
http://microsoft.com/technet
Resources for Developers
http://microsoft.com/msdn
Evaluations
http://europe.msteched.com/sessions
Submit your evals online
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to
be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS
PRESENTATION.
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