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Facts & Figures 2008, GRI IndexSUSTAINABILITY REPORT 2008
As at May 2009
2 MIELE Sustainability Report 2008
MIELE Sustainability Report 2008 3
CONTENT
Philosophy & Strategy
Credo – SUCCESS THROUGH QUALITYThe 2006/2007 Financial Year
Sustainability Management
Synergies – THE INTEGRATED MIELE MANAGEMENT SYSTEMOrganisation and Implementation
Product Responsibility
Innovative Power – IDEAS FOR PEOPLE AND ENVIRONMENTProduct Design
Employees
Trust – MAKING DEMANDS FROM AND ENCOURAGING STAFFThe „Mieleaner“
Society
Dialogue – ACTIVE FOR SOCIETYDialog with society
GRI Index
Seite
4
5
6
23
31
32
4 MIELE Sustainability Report 2008
Philosophy & Strategy Sustainability Management Product Responsibility Employees Society GRI Index
Indicator GRI G3 EC 1, 2.8
Indicator GRI G3 EC 1, EC 9
2.8
Philosophy & Strategy Sustainability Management Product Responsibility Employees Society GRI Index
The 2006/2007 Financial Year
Overall turnover
In bill. Euro
Turnover abroad
In bill. Euro
Investments
In mill. Euro
Domestic appliances sold*
Units
2005/06 2006/07
Washing machines
(front and toploaders)
800,000 890,000
Tumble dryers 350,000 385,000
Dishwashers 550,000 600,000
Vacuum cleaners 2,000,000 2,120,000
Worldwide
Of which are in Germany
Credo – SUCCESS THROUGH QUALITY
2003/04 2004/05 2005/06 2006/07
2.15 2.26 2.54 2.74
3.0
2.4
1.8
1.2
0.6
2003/04 2004/05 2005/06 2006/07
1.45 1.56 1.77 1.95
3.0
2.4
1.8
1.2
0.6
2003/04 2004/05 2005/06 2006/07
135 122 135 177
92 99 100 >108200
160
120
80
40
* Figures rounded
MIELE Sustainability Report 2008 5
Indicator GRI G3 HR 2
Philosophy & Strategy Sustainability Management Product Responsibility Employees Society GRI Index
Organisation and Implementation
Synergies – THE INTEGRATED MIELE MANAGEMENT SYSTEM
The Integrated Miele Management System
Tested suppliers2
Number
1,668 2,250 2,9803,000
2,400
1,800
1,200
600
Subsidiaries
Worldwide
Central sectors
Heads of Departments
Factories
Works Manager
inte
rnal
SENIOR MANAGEMENT
Targets & Measures
Occupational health and safety, product
liability, product safety, quality, quality
management for medicinal products, social
standards, environment management
Operative
implementation
Strategic Targets
Audits
Review
exte
rnal
1 External appraisers and internal Miele auditors monitor the processes of the integrated management system on a regular basis. A component of the audits was to test all sectors of the Miele
management system (occupational health and safety, product liability, product safety, quality, quality management for medicinal products, social standards and environment management).2 The graph shows the total number of suppliers who have been tested regarding their adherence to the demands of the SA8000 social standard. Miele conducted the tests using a checklist or
through on-site visits.
Recommen-dation
External and internal audits1
Number
2006 2007
External Audits
Audits carried out 10 10
Of which audits contain signifi cant deviations 10 7
Topics with known potential for improvement 27 40
Internal Audits
Audits carried out 37 23
Of which audits contain signifi cant deviations 29 12
Of which audits contain known but insignifi cant deviations 8 11
2005 2006 2007
6 MIELE Sustainability Report 2008
Indicator GRI G3 PR 3, EN 6
Indicator GRI G3 PR 3, EN 6
Indicator GRI G3 PR 3, EN 6
Classifi cation of Miele appliances in accordance with the law for implementation of legal measures of the European Communities relating to energy savings achieved by appliances and
motor vehicles2
Innovative Power – IDEAS FOR PEOPLE AND THE ENVIRONMENT1
Product Design
Washing machines
in %
Classifi cation A B C
Energy effi ciency 100.0 0.0 0.0
Washing effi ciency 100.0 0.0 0.0
Spin effi ciency 29.0 69.0 2.0
1 Changes to the data from 2005 and 2006 can be attributed to the shedding of a branch with production in the Warendorf factory, amongst other things.2 In relation to the product volumes or sales fi gures from 2007.
Tumble dryers
in %
Classifi cation A B C D E, F, G
Energy effi ciency – Vented Dryers 0.0 0.0 100.0 0.0 0.0
Energy effi ciency – Condenser Dryers 0.0 100.0 0.0 0.0 0.0
Philosophy & Strategy Sustainability Management Product Responsibility Employees Society GRI Index
Dishwashers
in %
Classifi cation A B C D
Energy effi ciency 100.00 0.0 0.0 0.0
Cleaning effi ciency 99.0 1.0 0.0 0.0
Drying effi ciency 99.0 0.6 0.4 0.0
MIELE Sustainability Report 2008 7
Indicator GRI G3 PR 3, EN 6
Indicator GRI G3 PR 3, EN 6
Fridges and freezers
in %
Classifi cation A++ A+ A B C,D,E
Energy effi ciency – Fridges 6.9 46.6 46.5 0.0 0.0
Energy effi ciency – Fridge-freezers 0.0 37.4 62.6 0.0 0.0
Energy effi ciency – Upright and chest freezers 11.9 30.6 54.4 3.1 0.0
Electric ovens and wall ovens (60 cm)
in %
Classifi cation A B C
Energy effi ciency 100.0 0.0 0.0
Classifi cation of Miele appliances in accordance with the law for implementation of legal measures of the European Communities
relating to energy savings achieved by appliances and motor vehicles1
1 In relation to the product volumes from 2007/ sales fi gures.
8 MIELE Sustainability Report 2008
Indicator GRI G3 EN 26
Indicator GRI G3 EN 26
Reduced Water Consumption
Litre/kg laundry
Reduced Energy Consumption
kWh/kg laundry
Reduced Water Consumption
Litre/place setting
Reduced Energy Consumption
Litre/place setting
Washing machines
Dishwashers
Development of consumption levels of Miele appliances
19901 2004 2005 2006 2007
13.60 8.40 7.83 7.83 7.83
Since 1990: -42.40 %
19901 2004 2005 2006 2007
0.24 0.17 0.17 0.17 0.17
Since 1990: -29.20 %
19901 2004 2005 2006 2007
1.67 0.83 0.83 0.83 0.83
Since 1990: -50.30 %
19901 2004 2005 2006 2007
0.133 0.088 0.088 0.088 0.088
Since 1990: -33.80 %
15.00
12.00
9.00
6.00
3.00
0.25
0.20
0.15
0.10
0.05
2.00
1.60
1.20
0.80
0.40
0.15
0.12
0.09
0.06
0.03
Philosophy & Strategy Sustainability Management Product Responsibility Employees Society GRI Index
1 Miele uses 1990 as its base year, in line with the Federal Republic
of Germany’s national climate programme, resulting from the “Earth
Summit” in Rio de Janeiro in 1992.
MIELE Sustainability Report 2008 9
Indicator GRI G3 EN 26
Indicator GRI G3 EN 26
Reduced Energy Consumption
Models with volume up to 150 l
Per 100 I in 24 h in kWh
Reduced Energy Consumption
Models with volume 151 l - 300 l
Per 100 I in 24 h in kWh
Reduced Energy Consumption
Models with volume up to 150 l
Per 100 I in 24 h in kWh
19901 2004 2005 2006 2007
Reduced Energy Consumption
Models with volume 151 l - 300 l
Per 100 I in 24 h in kWh
0.80 0.47 0.37 0.37 0.37
19901 2004 2005 2006 2007
0.65 0.21 0.21 0.21 0.21
0.65 0.26 0.26 0.26 0.26
0.45 0.15 0.15 0.15 0.15
19901 2004 2005 2006 2007
0.60 0.25 0.24 0.24 0.24
0.52 0.12 0.12 0.12 0.12
With freezer box
Without freezer box
Fridges
Freezers
Development of consumption levels of Miele appliances
Since 1990: -53.75 % Since 1990: -67.70 %
Since 1990: -60.00 %
-66.70 %
Since 1990: -60.00 %
-76.90 %
0.75
0.60
0.45
0.30
0.15
0.75
0.60
0.45
0.30
0.15
0.80
0.64
0.48
0.32
0.16
0.80
0.64
0.48
0.32
0.16
1 Miele uses 1990 as its base year, in line with the Federal Republic
of Germany’s national climate programme, resulting from the “Earth
Summit” in Rio de Janeiro in 1992.
19901 2004 2005 2006 2007
10 MIELE Sustainability Report 2008
60˚ C
95˚ C
Indicator GRI G3 EN 26
Indicator GRI G3 EN 26
Washer-extractors
Professional
Electric ovens and wall ovens
Development of consumption levels of Miele appliances
1 Miele uses 1990 as its base year, in line with the Federal Republic of Germany’s national climate programme, resulting from
the “Earth Summit” in Rio de Janeiro in 1992.2 Miele uses 1982 as its base year, as after this year regular effi ciency tests took place on professional appliances relating to
the rise in energy effi ciency.
Reduced Energy Consumption
kWh/kg dry laundry
Reduced Water Consumption
Litre/kg dry laundry
19822 2004 2005 2006 2007
0.36 0.24 0.24 0.24 0.24
0.60 0.40 0.40 0.40 0.40
22 10 10 10 10
25 16 14 14 14
Since 1982: -33.33 %
-33.33 %
Since 1982: -54.50 %
-44.00 %
0.60
0.48
0.36
0.24
0.12
25
20
15
10
5
Reduced Specifi c Energy Consumption*
Scale 0-1 corresponding to kWh in the
predefi ned measurement procedure
19901 2004 2005 2006 2007
1.00 0.89 0.83 0.81 0.80
* New measuring procedure from 2003, in accordance with EN 50304
Since 1990: -20.00 %
1.0
0.8
0.6
0.4
0.2
Philosophy & Strategy Sustainability Management Product Responsibility Employees Society GRI Index
19822 2004 2005 2006 2007
MIELE Sustainability Report 2008 11
Indicator GRI G3 EN 1
Production and Logistics1
Materials used2
in tons
2004 2005 2006 2007
Sum of Raw Materials, Auxiliary Agents and Lubricants 104,475.30 115,794.50 152,779.40 156,817.10
Outsourced raw materials
Metals 87,406.00 96,349.00 121,770.00 127,439.00
Plastics 9,646.00 11,355.00 22,452.00 22,736.00
Woods 1,512.00* 1,439.00* 0.00 0.00
Total raw materials 98,564.00 109,142.00 144,222.00 150,175.00
Auxiliary Agents
Paint, lacquer, additives 184.00 189.00 55.20 52.40
Powder coatings 141.00 130.00 120.70 117.40
Enamel 1,222.00 1,415.00 1,363.00** 1,154.40
Soldering, soldering agents 9.00 9.00 11.80 13.30
Welding wire 2.30 3.50 1.00 4.00
Foundry auxiliary materials 218.00 207.00 284.00 229.00
Other chemicals 92.00 93.00 26.50 11.70
Total auxiliary agents 1,868.30 2,046.50 1,862.20 1,582.20
Operational supplies
Acids, lyes 605.00 609.00 442.20 313.70
Solvents 14.00 16.00 10.50 10.90
Oils, grease, lubricants 143.00 158.00 209.80*** 176.10
Foundry lubricants 1,589.00 2,016.00 3,953.00 4,227.00
Industrial gases 1,339.00 1,471.00 1,642.90 1,453.10****
Other chemicals 353,00 336,00 436,80 332,20
Total operational supplies 4,043.00 4,606.00 6,695.20 5,059.90
1 The following fi gures include the joint venture in Hong Da (China). In the case of products, all products produced by Miele are included but outsourced goods (refrigeration devices, micro-
waves, coffee makers) are not.2 Avoiding the use of chemicals prohibited by law – whether they are particular heavy metals or dangerous fl ame retardants – is self-evident for Miele. Furthermore, Miele’s company
guidelines also prohibit the use of substances that have not yet been regulated by law, for example polycyclic aromatic hydrocarbons (PAH), critical fl ame retardants, and plasticisers
in plastics/elastomers.
* The fi gures given for wooden materials for 2004 and 2005 are different to those given in the 2006 Sustainability Report, as the calculation procedures were refi ned and applied retroactively.
** Closure of parts of the surface treatment of washing machines, as these were no longer necessary due to changes in the construction of the appliances.
*** In 2006 the Gütersloh factory had to exchange 6500 litres of contaminated hydraulic oil due to repairs.
**** New development of refl ow-soldering machines with nitrate consumption reduced by up to 1/3 in the electronics factory in Gütersloh.
Input
12 MIELE Sustainability Report 2008
Indicator GRI G3 EN 3, EN 5
Indicator GRI G3 EN 4, EN 7
Indicator GRI G3 EN 8
Input
Direct Energy Consumption
in MWh
2004 2005 2006 2007
Light heating oil 1,009 1,019 938 772
Natural gas 93,624 90,901 88,387 65,974*
Chipped wood 5,784 5,582 0 0
Total 100,417 97,502 89,325 66,746
Indirect Energy Consumption
in MWh
2004 2005 2006 2007
Electrical energy 129,801 140,548 144,581 152,113
District heating 35,313 30,773 40,340** 34,240
Total 165,114 171,321 184,921 186,353
Water Consumption
in m3
2004 2005 2006 2007
Water from the main system 119,903 124,205 139,484 139,683
Water from own sources 180,087 177,524 210,853*** 180,468****
Total 299,990 301,729 350,337 320,151
* The large reduction in the total use of natural gas (-25.4 %) is partly a consequence of the consistent reduction in use of district heating and partly a consequence of a mild winter.
** In comparison to 2006 to 2007, a correction to calculations had to be made by a district heating supplier. The installation of heat meters simplifi ed this process.
*** Increased consumption in 2006 due to building works, for which more water was required for cooling purposes.
**** In 2007 a reduction in consumption of 29,000 m3 was measured upon completion of the building works that took place in 2006. Further reductions in consumption of 9,000 m3 were
measured due to the closure of an old part of the surface treatment area in the Gütersloh factory.
Philosophy & Strategy Sustainability Management Product Responsibility Employees Society GRI Index
MIELE Sustainability Report 2008 13
Indicator GRI G3 EN 21
Indicator GRI G3 EN 22
Effl uent1
in m3
2004 2005 2006 2007
Industrial effl uent 80,426 76,167 93,004 72,793
Other effl uent 183,744 188,423 215,146 208,170
Total effl uent 264,170 264,590 308,150 280,963
Output
Products
in 1000 units
2004 2005 2006 2007
Sum of fi nished goods 3,454 4,161 4,811 5,078
1 The indirectly discharged effl uent corresponds to the waste water laws of the relevant local authority. In the Bielefeld, Gütersloh and Oelde factories, precipitation of heavy metals and
neutralisation (ph-value 7) using lime water takes place before the indirect discharge of effl uent into the public waste water system. This ensures that fi xed limits regarding the indirect
infl ow of communal waste water are adhered to. Regular measurements are taken and documented. All other factory locations can discharge waste water into the public waste water
system without prior treatment, as there are no signifi cant amounts of either chemical or metal elements in the effl uent. Water pollution through the use of chemical oxygen demand
(COD) and heavy metals is therefore not relevant for Miele.
* The fi gures given for commercial waste similar to household waste for 2004 and 2005 are different to those given in the 2006 Sustainability Report, as the calculation procedures were
refi ned and applied retroactively.
** Since 1.1.2007 a new statutory classifi cation of types of waste has come into being. The data for hazardous waste have been calculated retrospectively for the year 2006.
*** Spilt hydraulic fl uid at the Gütersloh plant required extensive cleaning measures.
Packaging
In tons
2004 2005 2006 2007
Packaging 10,620 12,806 16,002 17,001
Waste
in tons
2004 2005 2006 2007
Waste for disposal 1,553 1,010 978 1,314
Commercial waste similar to household waste 518* 120* 56 69
Hazardous waste – – 443** 933***
Waste for Recycling 24,407 28,468 31,089 31,695
Hazardous waste – – 1.171** 1.785
Scrap metal 14,259 17,043 19,599 20,589
Total waste 25,960 29,478 32,067 33,009
14 MIELE Sustainability Report 2008
Indicator GRI G3 EN 16, EN 18
Indicator GRI G3 EN 20
SO2 and NO
X Emissions
in tons
2004 2005 2006 2007
Direct emissions from production1
Emission of suspended particles 0.30 0.30 0.30 0.30
SO2
0.73 0.72 0.49 0.39
NOX
31.79 30.85 25.96 19.39
Indirect emissions from power generation
SO2
95.00 103.00 106.00 112.00
NOX
155.00 161.00 169.00 175.00
1 Substances which are harmful to the ozone layer (HCFC, CHC) are not used by Miele. The fl uorgas emissions at the Gütersloh and Oelde locations, which are caused by the operation of
enamelling procedures, are clearly below the maximum permissible value in accordance with TA-Luft (Technical Instructions on Air Quality), 3 mg/m3, and are therefore generally recog-
nised as safe. They are not listed separately. Volatile organic compounds (VOC) are used and destroyed by after-burning. No harmful emissions are created.
* In order to compare the data for direct emissions from production with direct emissions from power generation, the direct emission data for gas from 2004 and 2005 had to be adjusted.
Output
CO2 Emissions
In tons
2004 2005 2006 2007
Direct CO2
24,604* 23,889* 23,228 17,338
Indirect CO2
40,742 43,228 45,366 47,671
Total 65,346 67,117 68,594 65,009
Philosophy & Strategy Sustainability Management Product Responsibility Employees Society GRI Index
MIELE Sustainability Report 2008 15
Indicator GRI G3 EN 30
Redeveloped and Undeveloped Areas
in m2
2004 2005 2006 2007
Redeveloped areas 526,707 528,690 464,725 483,558
Undeveloped areas 893,778 893,712 818,934 795,083
Green areas 445,564 446,237 455,429 418,332
Paved areas 448,031 447,293 364,221 377,645
Total area 1,420,485 1,422,402 1,283,659 1,278,641
Facilities Requiring Authorisation
Amount
2004 2005 2006 2007
Based on immission protection 10 10 4 4
Based on water legislation 15 15 12 14
Total no. of facilities 25 25 16 18
Environmental Protection Costs and Investments at all Factories (not including Hong Da)
in EUR
2003/04 2004/05 2005/06 2006/07
Environmental Protection Costs1 7,718,000 7,886,000 6,780,000 6,891,000
Environmental Protection Investments 733,000 449,000 529,000 482,000
1 The costs have been calculated in line with the regulations of the Federal Statistical Offi ce.
16 MIELE Sustainability Report 2008
Indicator GRI G3 EN 29
Miele Vehicle Fleet According to Emission Standards1
in %*
2004 2005 2006 2007
Cars
EURO 1 1.0 0.8 1.1 0.6
EURO 2 7.4 4.7 3.6 2.3
EURO 3 74.2 65.2 46.9 28.1
EURO 4 17.3 29.3 48.4 69.0
Total 100.0 100.0 100.0 100.0
Light-duty commercial vehicles
EURO 0 1.4 1.0 0.9 0.5
EURO 1 16.7 8.9 5.4 2.7
EURO 2 12.1 4.9 3.3 2.9
EURO 3 69.8 85.0 82.3 66.9
EURO 4 0.0 0.2 8.1 27.1
Total 100.0 100.0 100.0 100.0
1 The basis for both the groups (cars and light-duty commercial vehicles) is 100 %. In the graph in the 2006 Sustainability Report, the total basis for cars + light-duty commercial vehicles was
100 %. This new graph is more descriptive.
* Values rounded mathematically.
Cars
in %*
EURO 1 0.6
EURO 2 2.3
EURO 3 28.1
EURO 4 69.0
Total 100.00
Light-duty commercial vehicles
in %*
EURO 0 0.5
EURO 1 2.7
EURO 2 2.9
EURO 3 66.9
EURO 4 27.1
Total 100.00
2007 2007
Philosophy & Strategy Sustainability Management Product Responsibility Employees Society GRI Index
MIELE Sustainability Report 2008 17
Indicator GRI G3 EN 5, EN 26
Usage Phase
Electricity consumption
kWh/year
Cold water Hot water Cold water Hot water
Cold water Hot water Cold water Hot water
465 285500
400
300
200
100
1,163 1,0351,500
1,200
900
600
300
256 221300
240
180
120
60
93 78100
80
60
40
20
Primary energy
kWh/year
CO2 emissions
kg/year
Energy costs
Euro/year
Example: G 1222 dishwasher
Basis values in the example are for a 4-person household:
- Programme: 365 mixed programmes/year*
- Electricity: 0.20 EUR/kWh
- Natural gas: 0.0645 EUR/kWh
- Electricity energy
usage factor: 40 %
- Hot water energy
usage factor: 85 %
- Hot water temp.: 55° C
- Amount of cold water: 0 liter
Savings in warm-water operation compared to a cold-water operation:
Electricity: -39 %
Primary energy: -11 %
CO2 emissions: -14 %
Costs: -16 %
Time: -13 %
* Breakdown of programmes:
Automatic: 50 %
Intensive 75°C: 25 %
Quick 40°C: 25 %
Consumption values for a Miele dishwasher Comparison between cold-water operation and hot-water operation
18 MIELE Sustainability Report 2008
Indicator GRI G3 EN 1
Materials in % kg
Cast iron 31.60 31.28
Zinc-coated sheet steel 18.80 18.61
Alloyed steels (stainless steels) 9.61 9.52
Non-alloyed steels 7.94 7.86
Powdered sheets 7.48 7.40
Enamelled sheets 5.28 5.22
Aluminium 2.89 2.86
Copper/Brass 1.38 1.37
Cast zinc 0.43 0.42
Total metals 85.40 84.58
Plastics/Elastomers/Composite materials 12.27 12.15
Glass 2.16 2.14
Noise insulation 0.17 0.17
Other materials in total 14.60 14.45
All materials in total 100.00 99.00
Materials in domestic washing machines. Example: W 1749 WPS LiquidWash
in %
Disposal
Metals
Other materials
Philosophy & Strategy Sustainability Management Product Responsibility Employees Society GRI Index
MIELE Sustainability Report 2008 19
Sales Packaging
Small Appliances and Parts
Packaging Material Function Use
Cooker
hoods
Microwave
ovens
Vacuum
cleaners
Accessories Dustbags Replacement
parts
Cardboard / Corrugated cardboard Protection against dust – • • • • •
Foil (PE) Anti-scuffi ng protection/
bags for small parts
– • • • – •
Plastic parts Impact absorption – • • – – –
PUR foam / PE foil-wrapped Impact absorption • – – – – •
Transport Packaging
Large Appliances
Packaging Material Function
Corrugated cardboard or foil (PE) Protection against dust
Plastic parts (EPS, PUR) Impact absorption
Solid wood Transfer of stack or bracket forces
Banding Fixing Packaging
20 MIELE Sustainability Report 2008
Aims 2006/2007 Status Aims 2008/2009 Deadline
Product Design
Further energy and water savings when Miele products are in
operation, to be achieved by consistent technological development,
without reducing performance
Target achieved Reduction of power consumption to a maximum of 1 watt when
the device is switched off. This aim applies to all Miele products
that feature a so-called on-off switch on the control panel
2009
Reduction of energy consumption for dishwashers with a capacity
for 12 place settings from 1.05 kWh to 0.95 kWh in the normal
programme
2009
Water savings of around 20 % in the normal programme, achieved
through innovative pump technology in dishwashers with a loading
capacity of 12 place settings
2009
Increasing the number of A classifi cations for the cleaning and drying
mechanisms in dishwashers
Target achieved Making the AAA classifi cation cover 100 % of production 2009
Increasing the number of A classifi cations for electric ovens and wall
ovens (width 60 cm) to cover 100 % of production
Target achieved Increasing the classifi cation of appliances with an over-sized
oven interior
On-going
Classifi cation of as many refrigeration devices in the A+ and A++
classes as possible
Target almost achieved
Fridges: Increase of A+/A++
by 2.3 %
Combined fridge-freezers:
Increase of A+ by 23.0 %
Upright and chest freezers:
Increase of A++ by 0.8 %
Following the aim over the coming years, although dependent on
the market demand for A+/A++ classifi ed appliances
Market-dependent
Production
Reduction of energy consumption during production in all factory
locations
Target achieved, as whilst
production levels increased by
5.5 %, energy consumption
levels decreased by 7.7 %.
Reduction of energy consumption to approx. 4000 MWh/year in
the areas of illumination, drive motors, heat recovery, heating and
compressed air management
2009
Continuation of energy-saving programme On-going
Aims in the Field of Product Responsibility
Philosophy & Strategy Sustainability Management Product Responsibility Employees Society GRI Index
MIELE Sustainability Report 2008 21
Production
Reduction of site-specifi c emissions Target achieved
Emissions reduced by 22.6 %
In the Gütersloh factory in particular, the self-produced heating
should be further reduced and the district heating should be
increased in order to receive a reduction in direct emissions
2010
Intensive use of district heating for heating the site as part of the
energy concept to reduce the sulphur and carbon dioxide emissions
Target achieved
100 % district heating used in
the Bielefeld and Warendorf
factories. In the Gütersloh
factory, increased to 65 % in
2006 and 75 % in 2007
Increase of district heating to 100 % in the Gütersloh factory 2010
Reduction of use of raw materials Target achieved
As production increased by
5.5 %, raw material usage only
increased by 4.1 %
Ensure that, when production levels are increased, the use of raw
materials does not increase by the same level
On-going
Reduction of use of additives Target achieved
Despite an increase in
production levels, the use of
additives was reduced
by 0.1 %
Ensure that, when production levels are increased, the use of
additives does not increase by the same level
On-going
Investigation of potential reductions in working materials and
observance of results when planning new facilities and processes
Target achieved
Need for working materials re-
duced by 16.3 % as production
levels increased by 5.5 %
Optimisation of procedures and processes where technically and
scientifi cally possible
On-going
Investigation of further potential reductions in water consumption
in facilities, processes and non-production specifi c sectors
Target achieved
Reduction of water consump-
tion by 8.6 % despite a 5.5 %
increase in production levels
Search for potential reductions and continue efforts to reduce
consumption
On-going
Aims 2006/2007 Status Aims 2008/2009 Deadline
22 MIELE Sustainability Report 2008
Production
Reduction of waste water Target achieved Continue efforts On-going
Logistics
Increase the proportion of vehicles classifi ed as Euro 3 and Euro 4 Target achieved
Increased proportion of Euro 3
and Euro 4 vehicles by 1.8 %
for cars and 3.6 % for light-
duty commercial vehicles*
Increase the proportion of Euro 4-classifi ed vehicles further, as part
of replacement purchasing
2008/2009
Disposal
Investigate the option of applying an ecological and economical
recycling procedure to technical plastics and elastomers
Target needs to be revised,
as the EU waste directive
envisions different recycling
hierarchies
Investigate the status quo in the EU 27** as part of an industry-wide
investigation by the Fraunhofer Institute ICT Karlsruhe in 2008 and
a presentation of ecologically and economically possible defensible
recycling scenarios for technical waste plastics in the future
2008
Improve recycling procedures and processes Application diffi cult, as the
collective product responsibi-
lity defi ned in the EU directive
WEEE requires action by all
those involved
Defi nition of quality requirements for the recycling of cooling ap-
pliances, which exceed the legal requirements applicable to plant
operators
2008
Application of knowledge from the ICT Karlsruhe study - as far as is
possible and conducive to aims
2009/2010
Increased reduction of proportion of waste for disposal in favour of
waste for recycling
Target not achieved. The pro-
portion of waste for recycling
sank from 97 % to 96 %, due
to extensive building and refur-
bishment works in the Bielefeld
and Gütersloh factories, as well
as an increase in production
levels by 5.5 %.
The aim to reduce the proportion of waste to be disposed of is to
be applied further
On-going
Aims 2006/2007 Status Aims 2008/2009 Deadline
* Light-duty commercial vehicles
** European Union with 27 member states
Philosophy & Strategy Sustainability Management Product Responsibility Employees Society GRI Index
MIELE Sustainability Report 2008 23
Gütersloh 49.5
Bielefeld 17.6
Euskirchen 4.9
Bünde 4.9
Arnsberg 2.3
Oelde 5.8
Warendorf 2.3
Lehrte 4.6
Bürmoos (AU) 2.0
Unicov (CZ) 6.1
Indicator GRI G3 LA 1, 2.8
Philosophy & Strategy Sustainability Management Product Responsibility Employees Society GRI Index
Indicator GRI G3 LA 1
1 All data given in the Staff chapter relates to the Miele Group both in Germany and in its international locations. This does not include Hong Da (China), as this location does not belong to
the Miele Group, rather is a joint venture.
* The fi gures for total staff in 2004 show a difference from those given in the 2006 Sustainability Report, as data-acquisition and calculation was improved and applied retroactively.
Trust – MAKING DEMANDS FROM AND ENCOURAGING STAFF
20,000
15,000
10,000
5,000
2004 2005 2006 2007
15,088* 14,727 15,410 16,091
Employees in Sales and Service Centres and in subsidiaries
Number
Subsidiaries (abroad) 4,486
Sales and Service
Centres in Germany
1,308
Total employees 5,794
2007
Total Staff
Number
Employees in factories
in %
Total Employees 10,297
2007
The „Mieleaner“1
24 MIELE Sustainability Report 2008
Indicator GRI G3 LA 13
Indicator GRI G3 LA 13
Employees according to age1
Number
2004 2005 2006 2007
Age <30 1,577 1,339 1,454 1,539
Age 30 - 50 6,952 6,660 6,688 6,706
Age >50 2,488 2,391 2,464 2,532
Employees with disabilities1
Number
1 Factories in Germany, including Sales and Service Centres.2 As Miele allocates extensive assignments to sheltered workshops and similar establishments, no comparison is required.
4.54 4.81 5.05 4.542
5
4
3
2
1
Employees with disabilities1
in %
2007
2004 2005 2006 2007
470 465 481 473
500
400
300
200
100
Philosophy & Strategy Sustainability Management Product Responsibility Employees Society GRI Index
2004 2005 2006 2007
MIELE Sustainability Report 2008 25
Turkey 36.8
Greece 20.8
Italy 8.5
Former Yugoslavia 6.7
Great Britain 4.8
Croatia 3.0
Poland 2.7
Portugal 2.7
Spain 2.1
Netherlands 1.7
Austria 1.3
Bosnia-Herzegovina 1.1
France 0.6
Other 7.2
Total number of foreign employees 668
Indicator GRI G3 LA 13
Indicator GRI G3 LA 13
Nationalities in German factories and Sales and Service Centres
in %
2004* 2005* 2006 2007
in Gütersloh 7.2 6.7 7.0 6.6
in Bielefeld 9.4 9.1 8.6 8.3
Sales and Service Centres 1.5 1.6 1.5 1.6
Proportion of foreign employees
in %
2007
* The fi gures for total numbers of foreign staff in 2004 and 2005 are different from those given in the 2006 Sustainability Report, as data-acquisition
and calculation was improved and applied retroactively.
26 MIELE Sustainability Report 2008
Left:
Indicator GRI G3 LA 1
Indicator GRI G3 LA 13
Right:
Indicator GRI G3 LA 13
6,000
5,000
4,000
3,000
2,000
1,000
2004 2005 2006 2007
Working for Miele
Trainees (in Germany)
Number
Proportion of female staff (in Germany)
in %
Staff according to role and gender (in Germany)
Number
2004 2005 2006 2007
513 454 454 457
500
400
300
200
100
2004* 2005 2006 2007
23.5 23.2 22.9 22.8
25
20
15
10
5
Female blue-collar workers
Female white-collar workers
Male blue-collar workers
Male white-collar workers
* The fi gures for total numbers of female staff in 2004 are different from those given in the 2006 Sustainability Report, as data-acquisition and calculation was improved and
applied retroactively.
Philosophy & Strategy Sustainability Management Product Responsibility Employees Society GRI Index
MIELE Sustainability Report 2008 27
Indicator GRI G3 LA 7
Indicator GRI G3 LA 8
Staff Health and Safety
Notifi able commuting and work accidents (in Germany)1
Number
2004 2005 2006 2007
47 58 71 45
213 205 167 192
Commuting accidents
Work accidents
Training in occupational (health and) safety
Number of participants
2004 2005 2006 2007
192 98 95 60
123 80 123 188
350
280
210
140
70
Training in
addiction Help
Training in occupational
(health and) safety
1 In 2007, Miele employed around 67 percent of its staff in Germany. The fi gures given for notifi able working and commuting accidents relate to the locations within Germany and Sales and
Service Centres with assigned consultancy and training centres. Miele is currently developing a data collection system for the locations in Bürmoos (Austria), Unicov (Czech Republic) and
Hong Da (China). This will be used to provide comparable data for notifi able working and commuting accidents.
300
240
180
120
60
28 MIELE Sustainability Report 2008
Indicator GRI G3 LA 7
Indicator GRI G3 LA 7
50
40
30
20
10
2004 2005 2006 2007
Not including
commuting accidents19.65 19.82 15.75 18.07
Including
commuting accidents23.98 25.43 22.44 22.31
Notifi able accidents at work and en route to Work
Per 1,000 employees
Development of notifi able accidents at work
(not including commuting accidents)
Per 1,000 employees
Development of notifi able accidents at work
(not including commuting accidents)
Per 1 mill. working hours
2004 2005 2006 2007
Not including
commuting accidents13.91 14.12 11.50 13.14
Including
commuting accidents16.98 18.12 16.39 16.22
Development of notifi able accidents at work
Per 1 mill. working hours
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007
40
30
20
10
Miele Mechanical Engineering/
Metal Occupational Health
and Safety Authority
Industrial Health and Safety
Authority*
2004 2005 2006 2007
* The industrial health and safety authority’s fi gures were not available at the time of print.
Miele Mechanical Engineering/
Metal Occupational Health
and Safety Authority
Industrial Health and Safety
Authority*
Philosophy & Strategy Sustainability Management Product Responsibility Employees Society GRI
MIELE Sustainability Report 2008 29
Left & Middle:
Indicator GRI G3 LA 1
Left & Middle:
Indicator GRI G3 LA 2
Right:
Indicator GRI G3 LA 11
Fluctuation in total staff
Number
Fluctuation rate of total staff
in %
2004 2005 2006 2007
Full-time staff 94.9 94.7 95.0 94.9
Part-time staff 5.1 5.3 5.0 5.1
Total staff at Miele according to type of employment (in Germany)
in %
2004 2005 2006 2007
361 410 111 112
540
450
360
270
180
2004 2005 2006 2007
3.23 3.88 1.06 1.05
5.00
4.00
3.00
2.00
1.00
Use of job tickets for local transport network1
Number
2004 2005 2006 2007
1,147 990 1,060 1,062
1,500
1,200
900
600
300
Usage of partial retirement (in Germany)
in %
2004 2005 2006 2007
5.80 6.70 6.70 6.60
10.00
8.00
6.00
4.00
2.00
2007
Benefi ts for Employees
1 For factories in Gütersloh and Bielefeld.
30 MIELE Sustainability Report 2008
Left:
Indicator GRI G3 LA 10
Right:
Indicator GRI G3 LA 12
Average hours of training per staff member
Continuing education and life-long learning
2003/04 2004/05 2005/06 2006/07
6.79 5.74 5.95 8.05
10.00
8.00
6.00
4.00
2.00
Staff meeting
Assessing need for training
Training needs
inputted into online
system
Budget and IWB programme plannedGiven clearance by
senior management
Organisation of events
Qualification measures
Application at the workplace, and follow-up
Education Cycle
Process of need-orientated continuing education
Continuing education cycle
Philosophy & Strategy Sustainability Management Product Responsibility Employees Society GRI Index
MIELE Sustainability Report 2008 31
Philosophy & Strategy Sustainability Management Product Responsibility Employees Society GRI Index
Indicator GRI G3 3.5, 4.14Market 12
Research and science 8
Politics and administration 5
Employees 4
NGOs 2
Society 1
Total 32
Dialogue with society
Relevant trends and topics for Miele relating to sustainability
Amounts given in %
Product
responsibility
Environmental
protection in
production
Employees
CSR in the
supply chain
Social
responsibility
Economy
Ecological products, disposal/
recycling, product quality
40
Environmental protection in production and
on-site, transport and logistics
23
Responsible management, production in
Germany, corporate governance
14
Social standards, training and further
education, securing workers
14
Taking social and ecological responsibility,
SA8000
8
Commitment to bodies / societies 1
Stakeholders involved according to groups
Number
Dialogue – ACTIVE FOR SOCIETY
32 MIELE Sustainability Report 2008
GRI Index1
Organisation and Report Profi le
1. Strategy and Analysis Comments Degree of Fulfi lment Reference
1.1 Statement from the Board of Management P. 4-5
1.2 Impacts of operational activity, key riks and opportunities P. 4-9, 12-13, 16-18,
26-27, 29
2. Organizational Profi le Comments Degree of Fulfi lment Reference
2.1 Name of the organization Cover
2.2 Primary brands, products and services Cover, Internet
2.3 Operational structure of the organisation Cover, Internet
2.4 Location of organization’s headquaters Cover
2.5 Countries where the organisation operates Cover, Internet
2.6 Ownership structure and legal form Legal form is a limited partnership. It is owned by the Miele and Zinkann families.
General partners: Miele-Verwaltungs-GmbH, Zinkann-Verwaltungs-GmbH
Limited partners: Members of the Miele family, members of the Zinkann family
Cover
2.7 Markets served Cover, Internet
2.8 Scale of the organisation As Miele is a family-owned enterprise, no fi gures relating to the company’s profi t levels are published. P. 26, Cover,
Facts and fi gures
2.9 Signifi cant changes during the reporting period regarding size, structure and
ownership
No essential changes occurred during the reporting period.
2.10 Awards P. 9, 18, 27, Internet
3. Report Parameters Comments Degree of Fulfi lment Reference
3.1 Reporting period Cover
3.2 Date of most recent previous report Cover
3.3 Reporting cycle Cover
3.4 Contact person for questions regarding the report Cover
3.5 Process for defi ning report contents P. 38, Cover,
Facts and fi gures
3.6 Boundary of the report Cover
3.7 Specifi c limitations on the scope or boundary of the report All of the key topics identifi ed in the material analysis have been covered in the report. Cover, Internet
3.8 Basis for reporting on joint ventures Cover,
Facts and fi gures
Additional indicators are in grey print.
Page numbers relate to the Miele & Cie. KG. 2008 Sustainability Report.
Reference on the Internet applies to the websites www.miele-nachhaltigkeit.de and www.miele.de.
1 Based on the principles of substantiality and the inclusion of stakeholders and the context of sustainability, Miele uses core indicators in the 2008 Sustainability Report.
Additional indicators are used where they are useful for measuring the principles in question.
Philosophy & Strategy Sustainability Management Product Responsibility Employees Society GRI Index
MIELE Sustainability Report 2008 33
3. Report Parameters Comments Degree of Fulfi lment Reference
3.9 Data measurement techniques and the basis of calculations Up to now the data in the individual departments at Miele has been collated using a range of instru-
ments and data management systems. In the future we want to improve the acquisition, evaluation
and control of our data concerning sustainability, and aim to introduce an electronic data manage-
ment system for this purpose. This is planned for 2009.
3.10 Re-statements of information Facts and fi gures
3.11 Changes from previous reporting periods in the scope, boundary, or mea-
surement methods
Besides the application of the GRI G3 guideline, there have not been any signifi cant modifi cations
to this report in comparison to the last report. In the case of modifi ed measurement methods, these
have been noted in the relevant places in the data and facts part of the report.
Cover, Facts and fi gures
3.12 GRI Content Index Facts and fi gures
3.13 External assurance for the report This report has not been subjected to external verifi cation and this is not currently planned. Facts and fi gures
4. Governance, Commitments and Engagement Comments Degree of Fulfi lment Reference
4.1 Governance structure Cover, P. 4-5, 12-13,
Internet
4.2 Independence of the chair of the highest governance body The chairperson of the family council has no special decision-making powers, and is therefore
similar to the chairperson of a supervisory board.
4.3 Number of independent members in the highest governance body The senior management and its fi ve members is the highest management body.
4.4 Co-determination right of employees and shareholders P. 35
4.5 Linkage between executive compensation and the organisation’s
performance in the fi eld of sustainability
As a family-owned enterprise, Miele gives no information here.
4.6 Process in place to avoid confl icts of interest Members of the senior management disclose to each other any confl icts of interest that may arise. P. 7, 13
4.7 Expertise of the members of the highest governance body in the areas of
economy, environment and social fi elds
The members of the senior management must have a proven knowledge of the necessary information
and skills required to be able to meet legal obligations and their duties and responsibilities.P. 4-5
4.8 Values, mission statements, principles and code of conducts relevant to
sustainability
P. 4, 6, 12-13, Internet
4.9 Procedures of the highest governance body for overseeing of the
sustainability performance and relevant risks
S. 12-13
4.10 Assessment of the performance of the members of the highest governance
body regarding sustainability
Each year the directors of the subsidiaries, the works managers and the sector managers inform the
senior management of their achieved targets and work performed. Economic targets, as well
as targets in the fi elds of the environment and product responsibility, are discussed.
P. 4-5, 12
4.11 Precautionary approach P. 6-7, 12-13, 16-23
4.12 Support for external economic, environmental and social activities P. 6, 12-13, 38-40,
Internet
4.13 Memberships in associations and representation of interests P. 6, 38, Internet
4.14 Stakeholder groups engaged by the organization P. 38, Facts and fi gures
4.15 Basis for identifi cation and selection of stakeholders P. 38, Internet
4.16 Approaches to stakeholder engagement P. 38, Internet
4.17 Key stakeholder topics P. 38, Internet
Additional indicators are in grey print.
Page numbers relate to the Miele & Cie. KG. 2008 Sustainability Report.
Reference on the Internet applies to the websites www.miele-nachhaltigkeit.de and www.miele.de.
34 MIELE Sustainability Report 2008
Management Approach to Economics and Performance Indicators
Indicators of Economic Performance Comments Degree of Fulfi lment Reference
Management Approach to Economics P. 8-9
EC 1 Direct economic value generated Miele & Cie. KG is a family-owned enterprise. This legal form (limited company with individual
persons) has no obligation to publish fi gures. P. 8-9, Facts and fi gures
EC 2 Financial implications due to climate change Consequences of climate change, insofar as they are relevant, are taken into consideration by the
company and product policies. P. 5, 17
EC 3 Organisation’s defi ned benefi t plan obligations P. 34, Internet
EC 4 Signifi cant fi nancial assisstance received from government Miele does not receive any relevant fi nancial benefi ts from the public sector.
EC 5 Range of ratios of standard entry level compared to local minimum wage Miele pays competitive salaries. P. 34
EC 6 Policy, practices and proportion of locally based suppliers Miele participates in fair business relationships and uses suppliers from across the world who
comply with Miele’s quality, environmental, social and ethical standards and who offer the best
price/performance ratio.
EC 7 Procedures for local hiring Generally, management positions are occupied by local managers.
EC 8 Development and impacts of infrastructure investments and services P. 39-40
EC 9 Indirect economic impacts Miele is a key employer, particularly at German locations, and is the largest local employer in some
cases. The company is an important tax payer for the authorities and Miele also offers a large num-
ber of apprenticeship places.
This means that Miele is strengthening the local economy. High investments in the factories give
important signals to citizens and politicians and are a forward-looking local policy.
P. 5, 8-9, 28,
Facts and fi gures
Indicators of Ecological Performance Comments Degree of Fulfi lment Reference
Management Approach to EnvironmentP. 4-7, 12-13, 16-23,
Facts and fi gures
EN 1 Materials used by weight and volume P. 16-20,
Facts and fi gures
EN 2 Percentage of materials used that are recycled input materials Over 75 % of the metal used in large domestic appliances is a secondary raw material. In the case
of plastics, it is 3 %. Primary raw materials must be used in many cases for high-quality effective
plastics; otherwise the levels of safety, functionality and life-cycle would all be reduced. It is for this
reason that sophisticated waste plastics are generally used in less complex products.
P. 20, 23
EN 3 Direct energy consumption by primary energy source P. 19-20,
Facts and fi gures
EN 4 Indirect energy consumption by primary energy source Facts and fi gures
EN 5 Energy savings P. 16-22,
Facts and fi gures
EN 6 Energy-effi cient products and services P. 6, 16-18, Facts and
fi gures Internet
EN 7 Initiatives to reduce indirect energy consumption P. 16-22,
Facts and fi gures
EN 8 Total water withdrawal P. 20, Facts and fi gures
Additional indicators are in grey print.
Page numbers relate to the Miele & Cie. KG. 2008 Sustainability Report.
Reference on the Internet applies to the websites www.miele-nachhaltigkeit.de and www.miele.de.
Philosophy & Strategy Sustainability Management Product Responsibility Employees Society GRI Index
MIELE Sustainability Report 2008 35
Indicators of Ecological Performance Comments Degree of Fulfi lment Reference
EN 9 Water sources affected by withdrawal of water Not relevant for Miele as over half of the water (56 % in 2007) is produced by a spring owned by
Miele, which has no negative effect on the public water system.
EN 10 Subsequent use of water recycled and reused A recirculation cycle is favoured in the majority of facilities that require a water-cooling system.
EN 11 Production plants in protected areas There is no potential risk from business activity.
EN 12 Signifi cant impacts upon biodiversity in protected areas There is no potential risk from business activity.
EN 13 Habitats protected or restored There is no potential risk from business activity.
EN 14 Strategies for managing impacts on biodiversity There is no potential risk from business activity.
EN 15 Endangered species in areas affected by operations of the organization There is no potential risk from business activity.
EN 16 Direct and indirect greenhouse gas emissions Facts and fi gures
EN 17 Other relevant greenhouse gas emissions No other relevant greenhouse gas emissions have been defi ned.
EN 18 Initiatives to reduce greenhouse gases Miele reduces greenhouse gases by saving energy. Facts and fi gures
EN 19 Emissions of ozone-depleting substances These substances are not used by Miele.
EN 20 NOx, SO
2 and other signifi cant emissions P. 20, Facts and fi gures,
Internet
EN 21 Total water discharge P. 20, Facts and fi gures
EN 22 Total weight of waste by type and disposal method P. 23, Facts and fi gures
EN 23 Total number and volume of signifi cant spills No signifi cant spills took place during the reporting period.
EN 24 Transported, imported, exported and treated hazardous waste This is not relevant for Miele.
EN 25 Areas impacted by the organization’s discharges of water and runoff This is not relevant for Miele.
EN 26 Initiatives to mitigate environmental impacts of products and services P. 4-6, 16-18, Facts and
fi gures, Internet
EN 27 Withdrawal of packaging materials for recycling and reuse P. 23, Internet
EN 28 Fines and sanctions for non-compliance with environmental laws No incidences during the reporting period.
EN 29 Signifi cant environmental impacts of transporting products, goods, materials
and members of the workforce
P. 21, Facts and fi gures,
Internet
EN 30 Environmental protection expenditures and investments P. 19, Facts and fi gures
Indicators of Labour Practices and Decent Work Comments Degree of Fulfi lment Reference
Management Approach to Labour Practices and Decent WorkP. 26-35,
Facts and fi gures
LA 1 Total workforce by type, employment contract and region P. 26, Facts and fi gures
LA 2 Employee fl uctuation ratio P. 26, Facts and fi gures
LA 3 Benefi ts provided only to full-time employees The provision of benefi ts is not dependent on whether the staff member works on a full- or part-time
basis. Only the amount of benefi ts changes depending on the extent of employment.
Additional indicators are in grey print.
Page numbers relate to the Miele & Cie. KG. 2008 Sustainability Report.
Reference on the Internet applies to the websites www.miele-nachhaltigkeit.de and www.miele.de.
36 MIELE Sustainability Report 2008
Indicators of Labour Practices and Decent Work Comments Degree of Fulfi lment Reference
LA 4 Percentage of employees covered by collective bargaining agreements P. 34-35
LA 5 Minimum notice period(s) regarding signifi cant operational changes At the last key change in 2005/06, the workforce was informed 1.5 years in advance. P. 35
LA 6 Employees in occupational health and safety committees P. 32
LA 7 Injuries, occupational diseases, working days lost, absentee rate and work-
related fatalities
P. 32-33,
Facts and fi gures
LA 8 Preventive healthcare, counselling and training P. 33, Internet
LA 9 Preventive healthcare, counselling and training Amongst others including works committee for occupational safety, industry-wide agreement
regarding screen work, factory agreement for bodily protection/work clothing
LA 10 Education and further training measures P. 30-31, Facts and
fi gures, Internet
LA 11 Skills management and lifelong learning P. 30-31, Internet
LA 12 Employee performance and career development reviews At all locations, Miele offers its employees various programmes for performance evaluation and per-
sonal development. Individual development plans are part of the annual staff appraisal interviews.
Facts and fi gures,
Internet
LA 13 Diversity in senior management and employee structure P. 29, Facts and fi gures
LA 14 Ratio of basic salary of male and female employees The salary is calculated in relation to the activity performed by the employee and not by their
gender.
Indicators of Human Rights Comments Degree of Fulfi lment Reference
Management Approach to Human RightsP. 6-7, 12-13,
Facts and fi gures
HR 1 Investment agreements that include human rights clauses It goes without saying that Miele supports adherence to human rights, and this includes investment
agreements.P. 4-6, 13
HR 2 Suppliers that have undergone screening on human rights P. 13, 18-19,
Facts and fi gures
HR 3 Employee training on human rights All employees are taught the principles and philosophies of Miele - including human rights - upon
entering the company. Extensive information on this topic is also accessible for all employees.
HR 4 Incidents of discrimination and actions taken The banning of discrimination is part of SA8000. No incidents or complaints were reported during
the reporting period.P. 6-7, 12-13, 27
HR 5 Operations with signifi cant risk concerning the freedom of association and
collective bargaining
Miele advocates the right to gather and hold collective negotiations, in that the company aims to
certify all factory locations in accordance with SA8000 and ensures that suppliers adhere to this
standard.
P. 6-7, 12-13, 27, 35
HR 6 Operations with signifi cant risk for incidents of child labour Miele advocates the banning of child labour, in that the company aims to certify all factory locations
in accordance with SA8000 and ensures that suppliers adhere to this standard.P. 6-7, 12-13, 27
HR 7 Operations with signifi cant risk for incidents of forced and compulsory labour Miele advocates the banning of forced labour, in that the company aims to certify all factory loca-
tions in accordance with SA8000 and ensures that suppliers adhere to this standard.P. 6-7, 12-13, 27
HR 8 Percentage of security personnel trained on aspects of human rights that are
relevant to operations
All members of factory security attend training sessions which cover the topic of human rights.
HR 9 Incidents of violations involving rights of indigenous people There is no potential risk from business activity.
Additional indicators are in grey print.
Page numbers relate to the Miele & Cie. KG. 2008 Sustainability Report.
Reference on the Internet applies to the websites www.miele-nachhaltigkeit.de and www.miele.de.
Philosophy & Strategy Sustainability Management Product Responsibility Employees Society GRI Index
MIELE Sustainability Report 2008 37
Indicators for Society Comments Degree of Fulfi lment Reference
Management Approach to Society P. 12-13, 39-40
SO 1 Impacts of operation on local communities and regions Miele adheres to existing laws and regulations and looks after the health and safety of both its staff
and the people at the production locations. No dangerous substances are emitted and the amount
of substances that are emitted are far below the permitted levels, for example dust particle emis-
sions at the Gütersloh factory.
P. 38, 40
SO 2 Business units analyzed for corruption-related risks Whilst compiling the compliance guideline, all business units were analysed with regard to
corruption risks.
SO 3 Employee training regarding anti-corruption All employees have been informed about the new compliance guideline for fi ghting corruption. They
always have the option of asking questions or making comments to their superiors or a member of
the personnel department and requesting support.
SO 4 Anti-corruption measures P. 13
SO 5 Public policy positions and participation in public policy development and
lobbying
Miele expresses its concept of sustainability at the political level too. P. 38, 40
SO 6 Financial and in-kind contributions to political parties and politicians No benefi ts or donations have been given to politicians or parties.
SO 7 Number of legal actions for anti-competitive behaviour No benefi ts or donations have been given to politicians or parties.
No incidences during the reporting period.
SO 8 Fines for non-compliance with laws Adhering to laws is of the highest priority for Miele. In 2006 and 2007 there were no relevant cases
concerning Miele.
Indicators of Product Responsibility Comments Degree of Fulfi lment Reference
Management Approach to Product ResponsibilityP. 12-13, 16-23,
Facts and fi gures
PR 1 Life cycle stages in which health and safety impacts of products and
services are assessed
Prior to series production the products are subjected to extensive tests. After production, each
single product is tested regarding its quality and safety before it is delivered. Independent
institutions also carry out tests.
P. 16-18, Internet2
PR 2 Incidents of non-compliance with regulations concerning health and safety
of products
There were no relevant cases concerning Miele in 2006 and 2007.
PR 3 Product and service information and labelling P. 16-18, Facts and
fi gures, Internet
PR 4 Incidents of non-compliance with regulations and voluntary codes
concerning product information and labelling
There were no relevant cases concerning Miele in 2006 and 2007.
PR 5 Practices related to customer satisfaction Miele regularly undertakes customer surveys.
PR 6 Adhering to laws, standards and voluntary codes related to marketing
communications
Adhering to laws is of the highest priority for Miele.
PR 7 Non-compliance to legal regulations related to marketing communications There were no relevant cases concerning Miele in 2006 and 2007.
PR 8 Substantiated data protection complaints This is not relevant for Miele.
PR 9 Signifi vant fi nes for non-compliance with laws and regulations concerning
the provision and use of products
There were no relevant cases concerning Miele in 2006 and 2007.
Additional indicators are in grey print.
Page numbers relate to the Miele & Cie. KG. 2008 Sustainability Report.
Reference on the Internet applies to the websites www.miele-nachhaltigkeit.de and www.miele.de.
38 MIELE Sustainability Report 2008
GRI-Application Levels Achieved
According to
2002C C+ B B+ A A+
Ob
ligat
ion
Self-assessment
Rep
ort
verifi ed
exte
rnally
Rep
ort
verifi ed
exte
rnally
Rep
ort
verifi ed
exte
rnally
Op
tiona
l Verifi ed by external
third parties
Verifi ed by the GRI
Principle GRI (G3) Reference
Human rights
Principle 1 Businesses should support and respect the protection of internationally proclaimed human
rights; and
EC5, LA4, LA6-9, LA13-14, HR1-2, HR4-7, HR9, PR1-2 P. 7, 12-13, 27, 34
Principle 2 make sure that they are not complicit in human rights abuses. HR1-2, HR4-7, SO5 P. 7, 12-13, 27
Work standards
Principle 3 Businesses should uphold the freedom of association and the effective recognition of the
right to collective bargaining;
LA4-5, HR1-2, HR5, SO5 P. 12-13, 27, 35
Principle 4 The elimination of all forms of forced and compulsory labour; HR1-2, HR7, SO5 P. 12-13, 27
Principle 5 The effective abolition of child labour; and HR1, HR2, HR6 P. 12-13, 27
Principle 6 The elimination of discrimination in respect of employment and occupation. EC7, LA2, LA13-14, HR1-2, HR4 P. 12-13, 27
Environmental protection
Principle 7 Businesses should support a precautionary approach to environmental challenges; EC2, EN18, EN26, EN30, SO5 P. 4-7, 16- 23, Facts and fi gures, Internet
Principle 8 Undertake initiatives to promote greater environmental responsibility; and EN1-10, EN16-23, EN26-30, PR3-4 P. 4-7, 38, Internet
Principle 10 Encourage the development and diffusion of environmentally friendly technologies. EN2, EN5-7, EN10, EN18, EN26-27, EN30, SO5 P. 16- 23, Facts and fi gures, Internet
Prinzip 10 Businesses should work against corruption in all its forms, including extortion and bribery. SO3-5 P. 7, 13
Page numbers relate to the Miele & Cie. KG. 2008 Sustainability Report.
Reference on the Internet applies to the websites www.miele-nachhaltigkeit.de and www.miele.de.
Global Compact – Communication on Progress
The Miele & Cie. KG Sustainability Report also reports on progress concerning the application of the ten principles of the UN Global Compact.
Philosophy & Strategy Sustainability Management Product Responsibility Employees Society GRI Index
MIELE Sustainability Report 2008 39
Additional Information on the Internet
Please refer to
www.miele-sustainability.com for a comprehensive online version
of our Sustainability Report 2008
Please refer to
www.miele-presse.de
for:
· Business Report 2007/08
· Brochure:
“Trust – The company and its values”
The 2008 sustainability report and
2008 Data and Figures including GRI index
are also available in German.
Printed on FSC-certifi ed paper.
The Miele & Cie. KG Sustainability Report
2008 has been produced in accordance with
the standards of the Forest Stewardship
Council (FSC) and printed on FSC-certi-
fi ed paper. FSC stipulates strict minimum
eco logical and social standards in world-
wide forest cultivation. The aim is to avoid
un regulated deforestation, infringements of
human rights and placing a burden on the
environment. As the products with the FSC
seal are sent through a number of stations
during their processing, the printing houses
have also been certifi ed to adhere with the
FSC standards.
Publisher
Miele & Cie. KG
Carl-Miele-Straße 29
33332 Gütersloh, Germany
Postfach
33325 Gütersloh, Germany
Telephone +49 5241/89-0
Telefax +49 5241/89-2090
www.miele.de
Contact Person
Ursula Wilms
Press and Public Relations
Telephone +49 5241/89-1958
Telefax +49 5241/89-1950
E-Mail: ursula.wilms@miele.de
www.miele-presse.de
www.miele-sustainability.com
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