Executive presence for leaders adock ingram 22.7.2015
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LYNN BAKER
Certified Public Speaking Coach
Executive Presence Coach
Business Image Consultant
Professional Speaker
Business Woman
DOMINANTCHARACTERISTICS
Confident & charismatic
calm, composed, in control
optimistic & enthusiastic
strong social skills
excellent communicators
high levels of humility
authentic
HARD SKILLS(Quantifiable)
TechnicalFinance
LegalEngineeringArchitecture
Computer
SOFT SKILLS(Unmeasurable)
AttitudePeople skillsSocial BehaviourCommunication skillsImage
Hard skills=15%
Soft skills
85%
100%success
Hard SkillsAccounting
FinanceTechnical
Computer
Soft SkillsSocial skillsCommunicationValuesBehaviourAttitudeImage
Source – Carnegie Foundation & Stanford University
Hard Skills Hard Skills
Soft skills
Management
Hard Skills
Soft skills
Leadership
20 – 30 years 30 – 40 years 40 – 60 years
Emotional Intelligence
SelfAwareness
SelfManagement
SocialAwareness
RelationshipManagement
REFERENCE – DANIEL GOLEMAN & HAY GROUP SOUTH AFRICA
Social Intelligence (SI)
the ability to get on well with others and to get them to co-operate with you
Employees need to feel they are secure and belong
Employees feel they are significant & valued
Employees need a clear sense of purpose & direction
Employees feel they have a voice & receive recognition
Reference : The Jacobs Model
Build Trust - Intrinsic drivers of Trust
Personalised Power = betterment of others
REFERENCE : ROBERT FIRESTONE, PHD
– Democracy
– Equality
– Fairness
– Social equality
– Teamwork
I will be honest with you about the challenges we face Demonstrating Values - Honesty
I ask you to join in the remaking of the nation Demonstrating Engagement
I will listen to you, even when we disagree Demonstrating Empathy
This cannot happen without you Demonstrating Empowerment
Lets look after ourselves and each other Demonstrating Compassion
Conscious Leadership
Own no Hotel Rooms
Market Value $10 Billion
Own no Taxis
Market Value $40 Billion
Own no Stock
Market Value $231 Billion
Largest hotel business Largest taxi business Largest retail business
RE-THINK to remain relevant
Focus on Customer Experience
Disney Test Track ExperiencePersonalised Disney card to customize ride
Choose a car with specifications and colour
Instant feedback on your position in race
Extended experience – see others resultseven after you have left the venue
“What incredible benefits can we give the customer?
Where can we take the customers experience?”.
Steve JobsApple
Apple Customer Experience Strategy
The darker the colour the greater the perception of authority
StrongAuthoritativeDominantControlledSophisticated
Negative….IntimidatingUnapproachable
Psychology of colour
Black Grey
The darker the colour the greater the perception of authority
ProfessionalFormalApproachableWisdomDignified
Negative….BoringRigid
StrongAuthoritativeDominantControlledSophisticated
Negative….IntimidatingUnapproachable
Psychology of colour
Power, energy, determination, authority
StrongAuthoritativeDominantControlledSophisticated
Psychology of colour
PowerEnergyPassionDriveDeterminationCourage(Lust)
+
Hues of BlueNavy Blue
ConfidentTrustworthyHonestReliableIntegrityResponsibility__________CalmingReduces tension
Psychology of colour
OpenSelf-sufficientAmbitiousDeterminedControlled
Comma = ½ second pause
Full stop = 1 second pause
Vocal Image to increase authority
Slow down vocal pace
Manage your tone
EMOTIONALINTELLIGENCE
SOCIALINTELLIGENCE
BUSINESSINTELLIGENCE
POWERFULBRANDS
COMMUNICATIONSKILLS
6CHARISMA
Charisma
* Magnetic energy
* Optimistic
* Enthusiasm
* Positive attitude
* Humility
Personal Intelligence
Self ConfidenceSelf esteemSelf worth
Values
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