EU/ACP Microfinance Peer Learning Event MIS Topic October 2 nd 2008.
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EU/ACP EU/ACP Microfinance Peer Learning Microfinance Peer Learning
EventEvent
MIS Topic MIS Topic
OctoberOctober 2 2ndnd 2008 2008
2
MIS Topics - ObjectivesMIS Topics - Objectives
Remember that MIS mustRemember that MIS must Be answering business needs,Be answering business needs, find a balance between constraints of cost, security and find a balance between constraints of cost, security and
technology.technology.
Understand the main challenges in selecting and Understand the main challenges in selecting and implementing MIS Systemsimplementing MIS Systems
To have an overview of the various solutions to To have an overview of the various solutions to define and enhance your MISdefine and enhance your MIS Your experiences and your questionsYour experiences and your questions Additional examples from Horus’ experiencesAdditional examples from Horus’ experiences Some best practicesSome best practices
Learning Café
333
MIS key challengesMIS key challenges
Core Business SystemSelection
Bank oriented or MFI oriented ?Centralized or Decentralized ?
Software or Home-made ?Outsourcing ?
Commercial, open-source or not for profit vendor ? …
Ressources
Additional functionalities
Functional understanding
Rural - Urban / NGO – MFI –BankProducts & services (Current/ Target)
Expansion strategy…
Telco network’s qualitySecurity, Hardware
Budget HR (Workload & Competences
Internal or external)
Need Assessment
Technicalconstraints
Businessstrategy
MaintenanceAdditional modules
New versions Bug Anomaly's correction
Additional Systems
Delivery channels
4
functional mapfunctional map
RETAIL PRODUCTS
Current account Saving deposits
Deposits Loans Card services
BUSINESS INTELLIGENCE
OPERATIONAL REPORTING
BUDGET REPORTING / PROCESS
ACCOUNTING
COLLATERAL MANAGEMENT
CUSTOMER MANAGEMENT
REMITTANCES
FOREIGN CURRENCIES
WALK-IN CUSTOMER MANAGEMENT
DELIVERY CHANNELS
FIXED ASSET MANAGEMENT
PAYROLL
INVENTORY
CREDIT SCORING
TREASURY
HUMAN RESSOURCES
MINIMUM
SCOPEMAXIMUM
SCOPE
5
Learning Café Menu Learning Café Menu YYour questions and experiencesour questions and experiences
First Course: Urban MFIs and MIS / CentralisedFirst Course: Urban MFIs and MIS / Centralised How cost effective are the software packages other partners are using ? How cost effective are the software packages other partners are using ?
(Urwego , Rwanda, Implementation of Emerge)(Urwego , Rwanda, Implementation of Emerge) A manual system of tracking records is tedious (Urwego, Rwanda)A manual system of tracking records is tedious (Urwego, Rwanda) Software’s implementation (Orbit in Advans Cameroun - Microbanker in LFS Software’s implementation (Orbit in Advans Cameroun - Microbanker in LFS
Madagascar)Madagascar)
Second Course: MIS in Remote and Rural Areas / DistributedSecond Course: MIS in Remote and Rural Areas / Distributed What are MIS systems that work in rural settings (low internet connectivity and What are MIS systems that work in rural settings (low internet connectivity and
electricity) ? (SIDI, Africa)electricity) ? (SIDI, Africa) How do smaller MFIs cover costs of MIS systems? (Aquadev, Senegal)How do smaller MFIs cover costs of MIS systems? (Aquadev, Senegal) Developed MIS Semi-computerized system based on Excel (Aquadev, Senegal) Developed MIS Semi-computerized system based on Excel (Aquadev, Senegal) Develop a simple software for MUSO (mutuelles de solidarite (MUSO) Develop a simple software for MUSO (mutuelles de solidarite (MUSO)
Dessert: Technology and Additional FunctionalityDessert: Technology and Additional Functionality What are cellphone banking experiences? (OI-UK, Africa)What are cellphone banking experiences? (OI-UK, Africa) LFS : Start data base for Credit Scoring, LFS : Start data base for Credit Scoring, LFS : Recent approval to introduce international money transfers using SWIFT LFS : Recent approval to introduce international money transfers using SWIFT
and an alliance with Money Gram expected end of 2008 and an alliance with Money Gram expected end of 2008 OIBM (Malawi) faces challenges with AIMS (Automated Insurance Management OIBM (Malawi) faces challenges with AIMS (Automated Insurance Management
System) and is now looking for other available MIS options System) and is now looking for other available MIS options
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