Esri GIS at Thames Water

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ESRI GIS at Thames Water

Jon Regan

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Who are we?Who are we?

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Background

Thames Water had a number of legacy GIS systems;

1. Asset records

2. Operational tools

3. Modelling tools

4. Mobile tools

Implement ESRI ArcGIS in 2008 as a platform to consolidate +100 databases

Since go live have upgraded and added address base premium

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How Thames Water is using ESRI GIS

ESRI/Click mobile

integration enables

engineers to pull

asset and location

information from GIS

into data capture

forms

SAP CRM/ESRI integration

allows call centre agents to see

where a customer is in

relation to TW’s assets and

ongoing activities including

maintenance activities and

service interruptions

SAP/GIS integration ensures all work done

is captured against an asset to support

better investment decisions

Automated QA

processes ensure

quick and efficient

asset updates

Raising work can be

done easily though a

SAP/ESRI interface Geographical Information Sytem

Modelling planned

activities to understand

and minimise customer

disruption and event

managementUsed as a tool to hold and

report regulatory information

CRM GIS Viewer – Proximity Search

For confirmed location, when GIS Viewer launched, Proximity

Search Tool returns work in the vicinity

CRM GIS Viewer – Symbology

Work Order symbols are shown in different colours.

CRM GIS Viewer – Hover Over Functionality

By hovering over a Work Order, the related Work Order attributes

will be displayed.

CRM GIS Viewer – VBB Notes

When a Visual Bulletin Board (VBB) is visible, the agent can click

on the VBB tool to view notes held against the Bulletin Board Case

in CRM

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How Thames Water is using ESRI GIS

ESRI/Click mobile

integration enables

engineers to pull

asset and location

information from GIS

into data capture

forms

SAP CRM/ESRI integration

allows call centre agents to see

where a customer is in

relation to TW’s assets and

ongoing activities including

maintenance activities and

service interruptions

SAP/GIS integration ensures all work done

is captured against an asset to support

better investment decisions

Automated QA

processes ensure

quick and efficient

asset updates

Raising work can be

done easily though a

SAP/ESRI interface Geographical Information Sytem

Modelling planned

activities to understand

and minimise customer

disruption and event

managementUsed as a tool to hold and

report regulatory information

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Future GIS initiatives

Exploit the capability though data integration (IT/OT)

Deploy further mobile capabilities and support BYOD

Incorporate more data feeds including social media

Making it easier to share information with our supply chain

Further integration into the Thames Water website

SAP business objects integration

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