ENTR4800 Class 8: Marketing Considerations

ENTR 4800: Social Entrepreneurship

Class 8: Marketing Considerations

Monday, November 8, 2010

Instructors: Norm Tasevski (norm@socialentrepreneurship.ca)

Karim Harji (karim@socialentrepreneurship.ca)

Agenda

•  B Corporation •  What did we learn – Last Week? •  Guest Speaker – John Packer (Idea Workshop) •  Marketing Considerations for Social Enterprise •  “Live Case” – Jon Packer •  What did we learn – Today? •  Next Week

Last Week – What did we learn?

Jon Packer

Marketing for Social Enterprises…

A caveat…

“Social Media”

“Social Enterprise”

A Second Caveat…

Marketing!

Sales!≠!

Where does Marketing Fit?

Some Definitions •  Social Marketing is the systematic application of marketing, along with other concepts

and techniques, to achieve specific behavioral goals for a social good. –  The primary aim of social marketing is "social good", while in "commercial marketing" the aim is

primarily "financial". This does not mean that commercial marketers can not contribute to achievement of social good.

Wikipedia

•  Cause Marketing (or cause-related marketing) is a mutually beneficial collaboration between a corporation and a nonprofit in which their respective assets are combined to (1) create shareholder and social value, (2) connect with a range of constituents (be they consumers, employees, or suppliers), and (3) communicate the shared values of both organizations.

Jocelyn Daw (Marketing Consultant) –  Cause marketing differs from corporate giving (philanthropy) as the latter generally involves a

specific donation that is tax deductable, while cause marketing is a marketing relationship generally not based on a donation.

Wikipedia

•  Sustainable Marketing is the process of planning, implementing and controlling the development, pricing, promotion and distribution of products in a manner that satisfies the following three criteria: (1) customer needs are met (2) organizational goals are attained, and (3) the process is compatible with ecosystems.

Donald Fuller (Sustainable Marketing Consultant) –  Sustainable Marketing encourages the process of innovation by turning the marketing process into

an experimental, iterative process that has close ties to the customer. Individuals and interactions on a daily basis are important. Customer Collaboration over customer transactions. Responding to change over blindly following a plan.

Ivan Storck (founder, SustainableWebsites.com) 10

Social Marketing

Deliver Satisfaction

Realize Aspiration

Practice Compassion

ProfitAbility ReturnAbility SustainAbility

Be Better Differentiate Make a

Difference

Individual

ial Ente

rprise

Mind Heart Spirit

Mission (why)

Vision (what)

Values (How)

Examples of Social Marketing…

Another Example of Social Marketing…

Examples of Cause Marketing…

One of the first…

1983 – American Express & the Statue of Liberty Restoration Project

2006 – Bono & Product (Red)

Another…

2010 – Pepsi & the Refresh Project

Most Recently…

Another Example of Cause Marketing…

Sustainable Marketing…

Sustainable Marketing…is tricky…

Sustainable Marketing Toolkit Checklist 1!

Sustainable Marketing Toolkit A Sample Decision Tree!

Marketing Considerations…

Conventional & Unconventional Marketing

Wheel of Marketing Misfortune

Insight Led, or Trend Driven?

Social Media…

…be careful!

Going Viral 4 C’s of Community!

•  Content

•  Context

•  Connectivity

•  Continuity

Marketing Considerations Specific to Social Enterprise…

•  Communicating the social benefit alongside the product – how much do you weigh the social impact vs. price vs. product quality?

–  One can dilute from the other

–  This is a big problem for social enterprises (e.g. doing good means that quality sometimes isn’t there)

Social Impact vs. Price vs. Quality

Other Considerations…

•  Using marketing as a Feedback Mechanism

–  It is not just the marketing that you are putting out, but it is what your customers are feeding back to you that matters

The Investment Pitch…

33 Source: Peter M. Evans (MaRS Advisor)

The Investment Pitch…

34 Source: Peter M. Evans (MaRS Advisor)

“Live Case” – Jon Packer

•  Pitch your idea!

•  Identify marketing strategies for your social venture

What did we learn?

Next Week

•  Speakers: –  Cheryl May, Skills for Change –  Diane Popovski, Canadian Youth Business Foundation –  Gwen Hughes, Canadian Youth Business Foundation

•  Deliverable – Considerations for your Venture (Marketing, Operational, HR and Legal)

•  Readings

ENTR4800 Class 8: Marketing Considerations

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