Engaging the other 50%

ENGAGING THE OTHER 50%

ENGAGED CARE

Great Progress achieved with Healthcare IT

Patient Engagement Strategy

What Stage Are Providers In?

• 305,124 Eligible Providers (EPs) Successfully attested for Stage 1

• 213 EPs Unsuccessfully attested for Stage 1

• 59,918 EPs for Stage 2

• 4,382 Hospital had attested

• All successfully for Stage 1

• 1,835 for Stage 2

July 14, 2015 Centers for Medicare and Medicaid Services

What Stage Are Patients In?

• Patients have been Informed• Encounter Forms are printed and distributes

• Diagnostic reports are printed and distributed

• Education material printed and distributed

• Current Efforts to get Patients Engaged with Healthcare IT• Patient Portals brought online

• Aggressive efforts required to get Patients signed up to Portals

• Very limited patient use of Patient Portals

What Factors Can Influence Patient Use of Portals?

• Patient Age.

• Patient Education Level.

• Patient command of English language.

• Patient’s general comfort level with technology.

• Time and effort spent at the Medical Facility Training Patient.• Nature of Patient’s relationship with their Healthcare Providers.

• The User interface design of the Patient Portal.

• The number of different Patient Portals a patient must master.

• Complexity of the Patient Portal remote authentication process.

Who are the Patients using the Healthcare IT Resources Made Available to Them?

What are the Other 50% waiting for?

Tap into the Patient’s priorities!

• Finding a healthcare provider that will take the time to listen.

• Being presented with information they can understand.

• Having a healthcare provider that gives guidance they trust.

• Finding a process that allows them to include caregivers.

• Knowing that all of their community healthcare providers are on their same page.

• Access to a Healthcare IT communication resource they are comfortable using.

How Can We Achieve The Greatest Level of Effective Patient Engagement?

• Listen to how the patients want to interact with their Healthcare Providers.

• Connect the patients to the process proactively at the medical facility.

• Deliver a user interface that is simple to get to and simple to use.

• Deliver a communication technology designed to protect the patient, especially the most vulnerable, from cyber risk.

• Provide a solution that makes it easy for the patient to involve their trusted caregivers.

Engaged Care – Secure Medical Email Service

• Proactively Connects the Patient at the Medical Facility quickly and easily.

• Provides the Patient with a small instruction card, to take home with them, with their access information, at the Medical Facility.

• Provides a secure simple user interface for the healthcare providers and Patients to communicate through.

• Provides the Patient with a secure Medical Email account they can share with all their medical facilities.

• Provides one simple central access point the patients can use to communicate with all of their community healthcare providers.

Engaged Care

www.engagedpatientcare.com

http://www.healthit.gov/sites/default/files/briefs/oncdatabrief26june2015consumerhealthit.pdf

http://link.springer.com/article/10.1007/s11606-015-3374-7