Employee Commitment

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Complete report on employee comitment

Transcript

1

Chapter-I

PHILIPS ELECTRONICS INDIA LTD

-AN OVERVIEW

2

COMPANY PROFILE

MISSION amp VISION

Mission

Improve the quality of peoplersquos lives through timely introduction of meaningful innovations

Vision

ldquoIn a world where complexity increasingly touches every aspect of our daily lives we will lead

in bringing sense and simplicity to peoplerdquo

VALUES

Delight Customers

Deliver great results

Develop people

Depend on each other

GOALS amp OBJECTIVES

Delight Customers

We anticipate and exceed customer expectations

We demonstrate Passion for Philips and sense and simplicity

We create superior customer experiences based on deep insights

We act as One Philips ambassadors all the time

3

Deliver great results

We continually raise the bar

We play to win big and always set ambitious targets

We challenge the status quo and experiment with new ways

We take clear decisions and implement with speed and discipline

Develop people

We get the best from ourselves and each other

We attract the best players to create strong and diverse teams

We take risks by giving people stretch assignments to accelerate their development

We personally invest significant time to coach and recognize people

Depend on each other

We deliver more value by working as One Philips

We think as One Philips and act as owners

We trust and empower each other to contribute our best

We team up and allocate resources to the most promising opportunities

4

HISTORY

When Philips started manufacturing incandescent lamps in 1891 there was already a

separate industrial research laboratory outside the factory a concept virtually unknown

elsewhere In 1913 another major step was taken with the opening of a physics laboratory

(the Nat Lab) Under the leadership of Dr Gilles Holst the Philips Research organization

became a major center of technical competence and innovation

From 1914-1945

1914 to 1945 saw considerable growth and diversification Improvements were made to the

incandescent lamp and gas discharge lamps proved more efficient in generating light

Meanwhile our bulb expertise led to new products such as the X-ray tube and the radio valve

The invention of the pentode gave Philips an important patent in radio In 1923 Philips decided

to become a systems supplier instead of a components company and consequently the research

organization broadened its scope into radio as well as television

1945-1970

After World War II there was a period of expansion The sky was the limit Television built on

research carried out in the 30s became a mass-produced consumer phenomenon The invention

of the transistor by Bell Labs changed the world of electronics forever We built up a strong

patent position in magnetic materials and contributed many breakthroughs such as the LOCOS

process (LOCal Oxidation of Silicon) used in every modern Metal-Oxide-Semiconductor

(MOS) IC the rotary heads for the Philishave electric shaver (1950s) and the compact audio

cassette (1963) a breakthrough in audio recording Research laboratories in England France

Germany and the USA were founded

5

1970-today

From 1970 to the present day our research has been tied much more closely to our industrial and

business activities This resulted in revolutionary developments such as the introduction of the

CD the DVD and Blu-ray Disc In the medical sphere we made great strides forward in

magnetic-resonance imaging and ultrasound and with our increasing focus on health and well-

being these developments are still ongoing in 2006 we saw the first commercial launch of a 3D

scanner

In that same year we sold 80 of our Semiconductors business as a new independent company

NXP was created We also adopted Open Innovation as our way of working the High Tech

Campus Eindhoven was opened up to external companies

At Philips Research we continue to focus on meaningful innovations that improve peoplersquos

lives Ambilight for example has brought a whole new dimension to TV viewing and in 2007

we developed Lumiramic ndash a groundbreaking new phosphor technology for energy-efficient

white LEDs ndash together with our partners

The future of Philips Research

Philips Research will remain an important driving force in realizing Philipsrsquo vision to become an

even more market-driven and people-centric health and well-being company We do this by

continually evaluating key issues and trends in society to ensure that peoplersquos needs are at the

heart of our innovations now and in the future

Royal Philips Electronics of the Netherlands is a diversified Health and Well-being

company focused on improving peoplersquos lives through timely innovations As a world leader in

healthcare lifestyle and lighting Philips integrates technologies and design into people-centric

6

solutions based on fundamental customer insights and the brand promise of ldquosense and

simplicityrdquo

Headquartered in the Netherlands Philips employs approximately 121000 employees in more

than 60 countries worldwide With sales of EUR 26 billion in 2008 the company is a market

leader in cardiac care acute care and home healthcare energy efficient lighting solutions and new

lighting applications as well as lifestyle products for personal well-being and pleasure with

strong leadership positions in flat TV male shaving and grooming portable entertainment and

oral healthcare

Philips Electronics India Limited

Philips Electronics India Limited a subsidiary of the Netherlands-based Royal Philips

Electronics is the leading Health and Wellbeing company Today Philips is a simpler and more

focused company with global leadership positions in key markets of Healthcare Lighting and

Consumer Lifestyle addressing peoplersquos Health and wellbeing needs and aspirations as its

overarching theme

As one of the nations most well-known and well-loved brands Philips is a part of practically

every Indians life With recent launch of Philips Respironics product categories in obstructive

sleep apnea management and home respiratory care home decorative lighting range and ALU

range Philips products find use in virtually every aspect of an individualrsquos daily life 24X7 - at

home at work on the move and at rest Philips stands as a source of easy to use trendy and

innovative internationally acclaimed products with superior design and technology that enhance

the quality of consumers professional and personal lives

Philips has been operating in India for over 75 years and employs over 4500 employees around

7

the country The company has an excellent pan India distribution and after-sales service network

BUSINESSES

Lighting

Philips Electronics India Indiarsquos largest lighting company operates in business areas of Lamps

Luminaires Lighting Electronics Automotive and Special Lighting Today as global leader in

Lighting Philips is driving the switch to energy-efficient solutions With worldwide electrical

lighting using 19 per cent of all electricity the use of energy-efficient lighting will significantly

reduce energy consumption around the world and thereby cut harmful CO2 emissions Philips

India has been consistently working with industry bodies such as ELCOMA Bureau of energy

efficiency and NGOs towards addressing Indiarsquos power crisis through promotion of energy

efficient lighting in India

Philips provides advanced energy-efficient solutions for all segments road lighting office amp

industrial hospitality and home Philips is also a leader in shaping the future with exciting new

lighting applications and technologies such as LED technology which besides energy

efficiency provides attractive benefits and endless new lsquonever-before-possiblersquo lighting

solutions

In 2008 Philips inaugurated a global research and development (RampD) centre for lighting

electronics in India This was its third such unit in the world The facility which is situated in

Noida will not only cater to the needs of the Indian market but also the Asia-Pacific Europe and

North America The other RampD centres are located at Eindhoven in the Netherlands and in

Shanghai China One of the primary research areas for the centre is to develop products that can

8

tackle high voltage fluctuations in India The centre currently employs 35 engineers Around 40

per cent of Philipsrsquo revenue in India comes from the lighting business

Consumer lifestyle

Guided by the brand promise of ldquosense and simplicityrdquo and the consumer insights Philips

Consumer Lifestyle offers rich new consumer experiences that meet consumersrsquo desire for

relaxation and improving their state of mind Philips also responds to the consumers desire for

wellness and pleasure by introducing products that meet the individualrsquos interests in terms of

their mind space body and appearance

The Consumer Lifestyle arm in India operates in the business areas of Home Entertainment

solutions and Personal Infotainment with product categories such as TVs home theatre systems

music systems DVD players personal entertainment solutions sound accessories Domestic

Appliances and Personal care

Philips Innovation Campus (PIC)

Philips Innovation Campus (PIC) Bangalore is a division of Philips Electronics India Limited

which is owned 96 by Royal Philips Electronics NV The Netherlands It was established in

August 1996 with a vision to be an innovation hub creating next generation solutions and

products for Healthcare and Lifestyle With the objective of meeting the growing need for high-

quality cost-effective software development capacity within the organization PICrsquos share has

increased significantly from 8 in 1998 to around 20 in 2008

9

Working at PIC are about 1000 of the industrys finest professionals using state-of-the-art

software engineering paradigms and platforms including real-time systems component-based

software engineering and multi-threaded architecture to drive the creation of tomorrows

products and services PIC is an ISO 9001Tick IT SEI CMM SM level 5 company amp has

emerged as a critical partner in the development of strategic amp futuristic technologies for Philips

worldwide 60000 registered patents illustrate the innovative nature of the company Philips has

adopted an Open Innovation strategy which leverages the joint innovative power of partnering

companies and researchers to bring more innovations to the market effectively and faster PIC

has built-up extensive know-how and expertise in the software engineering and technology

domains relevant to its business In addition competencies in the areas of project management

requirement engineering and quality assurance have been established to offer customers products

and services of the highest quality at the fastest time-to-market and the lowest cost of

ownership

RESEARCH AND DEVELOPMENT

Since its foundation 100 years ago Philips Research has been at the forefront of fundamental

scientific research But with market focus being more and more important across almost all

corporate RampD organizations is this still the case If some of the pioneering work being done

by scientists across Research is anything to judge by the answer is a resounding ldquoyesrdquo

Itrsquos different at the cutting edge

In todayrsquos market-focused corporate RampD organizations the boundary between fundamental

scientific research and applied research is becoming increasing blurred ndash particularly when it

comes to some of the most exciting areas of research ldquoHere at Philips our way of working is

very dynamicrdquo says Philips Researchrsquos Chief Science Officer Emile Aarts ldquoThis means that you

10

can apply both the lsquofundamentalrsquo and the lsquoappliedrsquo labels to many of the projects that wersquore

working on because they are both very flexible termsrdquo Philips Researchrsquos work on sleep for

instance is an excellent example of this more dynamic approach ldquoThis is a very important area

for Philips ndash but therersquos currently very little fundamental knowledge available Thatrsquos why wersquore

involved in investigating the key issues at a more fundamental level together with our university

and research institute partners The only difference is that we want this research to lead to

marketable products and solutionsrdquo

Open Innovation in new areas

Despite the flexible nature of the ldquofundamentalrdquo and ldquoappliedrdquo labels it is still possible to detect

a decline in some areas of more fundamental research at Philips in recent years ldquoThis has mainly

occurred in fields that donrsquot support the execution of our companyrsquos Health and Well-being

strategyrdquo says Aarts As he explains this refocusing exercise has gone hand-in-hand with an

expansion of more fundamental research activities in a number of new fields such as deep-brain

stimulation and multi-modal imaging for healthcare applications ldquoIn these fields wersquore

considered to be an extremely important research partner ndash especially by colleagues working in

universitiesrdquo In the future Philips Research will continue to develop its reputation in a number

of exciting fundamental domains ndash ldquogreen lightingrdquo and skincare are just two examples ndash albeit

with a more applied focus ldquoHopefully this research will enable us to build on our strong

heritage of improving the quality of peoplersquos lives

11

BOARD OF DIRECTORS

Non-Executive Director amp Chairman S M Datta

Executive Vice Chairman amp Managing Director Murali Sivaraman

Executive Director Jan-Hein Louwman

Non-Executive Director S Venkatramani

India Management Team

MURALI SIVARAMANN - CEO

ANJAN BOSE - Healthcare

JAN-HEIN LOUWMAN ndash CEO

MAHESH KRISHNAN ndash Consumer lifestyle

RAJEEV CHOPRA ndash lighting

RAKESH SHARMA ndash Strategic Business Development

S NAGARAJAN ndash Human resources

VIVEK SHARMA ndash Chief Marketing Officer

WIDO MENHARDT ndash Philips Innovation Campus

12

Corporate Office-

Philips Electronics India Ltd

Technopolis Knowledge Park

Mahakali Caves Road

Chakala Andheri (East)Mumbai 400 093

Tel +91 22 66912000

VISION 2012

Through the Vision 2012 strategy we aim to fuel growth by making Philips the leading brand in

Health and Well-being Vision 2012 further positions Philips as a market-driven people-centric

company with a strategy and a structure that fully reflect the needs of its customer base while

also increasing shareholder value This is implemented through sharpened strategies in the three

core sectors Healthcare Lighting and Consumer Lifestyle

ldquoWith Vision 2010 we are putting people right at the center of things with Health and Well-

being as our overarching theme We are thereby putting into practice our mission improving the

quality of life through the introduction of meaningful innovationsrdquo ndash Gerard Kleisterlee

President and CEO of Royal Philips Electronic

Our Ways of Working

1 We are a people-centric company that organizes around customers and markets

2 We invest in a strong brand and consistently deliver on our brand promise of ldquosense and

simplicityrdquo in our actions products and services

13

3 We deliver innovation by investing in world class strengths in end-user insights

technology design and superior supplier networks

4 We develop our peoplersquos leadership talent and engagement and align ourselves with high

performance benchmarks

5 We invest in high growth and profitable businesses and emerging geographies to achieve

market leadership positions

6 We are committed to sustainability and focus on making the difference in efficient energy

use

7 We drive operational excellence and quality to best in class levels allowing us the above

mentioned strategic investments in our businesses

BRAND PROMISE

It is the combination of two unique capabilities that enables us to deliver on our ldquosense and

simplicityrdquo promise These capabilities are firstly by understanding people and secondly

technology integration and product design

We put our end users front and center of product innovations starting with understanding their

needs and aspirations We use best-in-class research facilities and agencies to validate and ensure

that our product innovations are designed around peoplersquos needs and aspirations easy to

experience and advanced

SUSTAINABILITY

14

In 2009 we evaluated our sustainability strategy and resolved to fully leverage sustainability as

an integral part of our overall strategy and an additional driver of growth as reflected in the

Philips Management Agenda 2012

To deliver on our brand promise of ldquosense and simplicityrdquo and at the same time provide the

company direction for the longer term in this area we have identified three sustainability

leadership key performance indicators where we can bring our competencies to bear lsquocarersquo

lsquoenergy efficiencyrsquo and lsquomaterialsrsquo including targets for 2015

Bringing care to more than 500 million people

Target 500 million lives touched by 2015

Improving energy efficiency of Philips products

Target 50 improvement by 2015 (for the average total product portfolio) compared to

2009

Closing the materials loop

Target Double global collection recycling amounts and recycled materials in products

by 2015 compared to 2009

Each sector will take the lead on one of the leadership key performance indicators with

Healthcare leading lsquocarersquo Lighting lsquoenergy efficiencyrsquo and Consumer Lifestyle lsquomaterialsrsquo

In addition we defined a set of complementary performance indicators to accelerate change and

drive performance including the EcoVision4 parameters

With EcoVision4 we have committed to the following by 2012

15

bull Generate 30 of total revenues from Green Products

bull Double investment in Green Innovations to a cumulative EUR 1 billion

bull Improve our operational energy efficiency by 25 and reduce our CO2 emissions by 25 all

compared with the base year 2007

SOCIAL COMMITMENT

Living up to this commitment means we use our capabilities to enhance the lives of our

employees and people in society at large Within the company we encourage teamwork and

collaboration in an environment that enables employees to reach their full potential

Building on our rich heritage of involvement in social issues we have established our own

approach of supporting the communities where we live and work focusing on energy efficiency

and healthcare

Sustainable lighting

There is a pressing need to find innovative lighting solutions for the 16 billion people who live

in areas with no access to the electricity grid or where the grid is unreliable Thatrsquos why we have

developed SMILE (Sustainable Model in Lighting Everywhere)

Launched as a pilot in 2006 in four Indian states SMILE includes two lighting solutions UDAY

a rechargeable portable lantern and KIRAN a hand-cranked LED flashlight Today are

distributed in eighth Indian states

16

SWOT ANALYSIS

Strengths

bull India was a market where the first mover enjoyed advantages over latecomers

bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

market could gain the largest market share

bull PHILIPS is committed to enhance its image to the Chinese market as investors

bull PHILIPS was building a wholly owned manufacturing plant in India to show the

Chinese the commitment Korea had to the Chinese society

bull Labor costs in India were less and would defray the cost of producing high-end

bull Samsung has been making color TVs for many years in Korea before moving to the Chinese

market

Weaknesses

bull PHILIPS must continue to control all costs to maintain success

bull India has a reputation of being a protected market (protectionism)

bull India was a market where the first mover enjoyed advantages over late comers PHILIPS is

trying to overcome the first comer advantage Japan manufacturers have over them by being those

first comers

bull Companies such as Sony and Matsushita had built sales and service networks that were

favorable to their sales programs in India while Samsung would have to catch up in that area

17

bull Samsung is not as experienced in manufacturing high-end TVs for a higher-end market

segment

Opportunities

bull Based on the data that on 28 of the 220 million rural households own a color TV PHILIPS

focus on the domestic India market should be to penetrate the rural household market which

would mean that for those purposes the low-end production of sets in the 13rdquo to 20rdquo range should

be produced to appeal to that segmentrsquos purchasing ability

bull Larger more high-end models can be produced to appeal to an urban customer in India as well

as being an export to the US and European higher end customers

bull With success in the higher-end manufacturing and sales of premium TVs in India PHILIPS can

establish themselves as high-end producers around the world

Threats

bull PHILIPS faces intense competition in the color TV market

bull A premium-priced product wouldnrsquot sell in large volumes so pricing can be a problem

bull Since PHILIPS didnrsquot have an established marketing strategy issues of how to market the

product may arise

bull Loss of profitability because related to over-employment at most facilities

bull Is the per capita income level such that it can support sales of product at any level

bull If PHILIPS fails to be successful in the Chinese market with high-end product it will be known

around the world bull India was a market where the first mover enjoyed advantages over late

comers

bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

18

market could gain the largest market share

bull PHILIPS is committed to enhance its image to the Chinese market as investors

PHILIPS ELECTRONICS MOHALI PLANT

The mohali plant was established in 1985 as PUNJAB ANAND LAMP Ltd as its second

division of lamp industry after the varodra plant at that time it was a joint stock company and

majority of shares was with Punjab Anand Lamp around 75 but in the year 2001 the company

ownership changed and the whole shares was bought by PHILIPS ELECTRONIC INDIA Ltd

and its name was changed to PHILIPS ELECTRONIC INDIA Ltd MOHALI LIGHT

FACTORY

The plant is situated in Industrial focal point PHASE-9 MOHALI near Mohali railway station

and is sreaded in 26 acres Total employees of tis plant is 532 including casual employees This

company is a landmark in the Punjab state as it is the only factory which is most profitable one

than any industry located in Punjab

19

OVERVIEW OF VARIOUS FRONTS OF

PHILIPS ELECTRONICS INDIA Ltd

Manufacturing-

Today the product range of Philips include the following products ndash

Televisions- LCD Plasma Flat Screen Smart Touch XL

Recorders DVD Players I pods and Home Theatre Systems

Audio Products - Audio Systems Remote Controls AudioVideo Accessories

Digital Photo Products and Frames

Portable Audio and Video Systems Accessories like Headphones and Speakers

PC Products - Mouse and Keyboard Multi Media Headsets External Hard Disk Drives

Mobile Phones

Male Shaving and Grooming - Dry Shavers Beard Trimmers

Personal Care - Beauty and Hair Care Products

20

Kitchen Appliances - Blenders and Hand Blenders Juicers and Citruspresses Food

Processors and Mixers Coffee Makers and Kettles Frying and Grilling Appliances

Toasters and Snacking Products

Household Products - Irons Vacuum Cleaners Water Purifiers

Professional Lighting - Industrial Shops and offices Road and Area Hospitality Sports

Lighting City Beautification and Petrol Stations

Automotive Lighting - In Cars Motorcycles and Trucks

Home Lighting

SERVICS

Philips E-waste Management Program in India

Philips has tied up with a recycler for collecting transporting and recycling unwanted broken

down consumer products

At Philips we offer consumers a convenient way of recycling their unwanted obsolete and

damaged Philips products by dropping them off at convenient locations The program

encompasses 8 major cities across India Consumers can approach one of 27 authorized Philips

service centres which will act as collection points for consumer products which need recycling

Our efforts are to expand the network in the near future

Philips ensures that the consumer products received will be recycled in an environment-friendly

manner Philips understand the corporate social responsibility and takes steps towards providing

a safer environment to the future generations We design our products to continuously realize

improvements and reduce their overall life cycle environmental impact Designing products for

21

recycling is an integral part of this approach Our aim is to use our planetrsquos limited resources

effectively and respect the principle of extended producer responsibility This also calls for

manufacturers to engage in developing solutions for effective and efficient recycling of their

products We will continue to promote and invest into improved recycling systems to reduce the

impact of electronic waste on the environment

MANUFACTURING AT MOHALI PLANT ndash

Mohali plant mainly manufactures lighting products basically of domestic usage this includes the

following products ndash

CFL bulbs ndash

1 Genie - 5 watt 8 watt 11 watt

2 Essential ndash 8 watt 11 watt 14 watt 18 watt 23 watt 29 watt

3 Tornado ndash 5 watt 8 watt 11 watt 14 watt 18 watt 23watt 29 watt

4 T5 slim tube 28 watt

Coil plant ndash Philips Electronics India is the only company that produces coils in the whole

lighting industries in the world and in India only at the MOHALI PLANT

22

Chapter-II

OBJECTIVES OF THE STUDY

23

OBJECTIVES OF THE STUDY

To study the various aspects of Satisfaction Level of the Employees working at Philips

Electronics India Ltd Mohali

To analyze the effect of Job satisfaction on the organisation

To determine the relation between job satisfaction of employees and their commitment

towards the organisation

To analyze the performance model adopted by the Philips Electronics India Ltd Mohali

to handle their manpower

To suggest remedial measures for the improvement of the companyrsquos performance

24

Chapter-III

Employees Commitment

25

Employees who are engaged in their work and committed to their organizations give companies

crucial competitive advantagesmdashincluding higher productivity and lower employee turnover

Thus it is not surprising that organizations of all sizes and types have invested substantially in

policies and practices that foster engagement and commitment in their workforces

But what are employee engagement and commitment exactly This report examines the ways in

which employers and corporate consultants define these terms today and offers ideas for

strengthening employee engagement Though different organizations define engagement

differently some common themes emerge These themes include employeesrsquo satisfaction with

their work and pride in their employer the extent to which people enjoy and believe in what they

do for work and the perception that their employer values what they bring to the table The

greater an employeersquos engagement the more likely he or she is to ldquogo the extra milerdquo and deliver

excellent on-the-job performance In addition engaged employees may be more likely to commit

to staying with their current organization Software giant Intuit2 for example found that highly

engaged employees are 13 times more likely to be high performers than less engaged

employees They are also five times less likely to voluntarily leave the company

Clearly engagement and commitment can potentially translate into valuable business results for

an organization To help you reap the benefits of an engaged committed workforce at your

organization this report provides guidelines for understanding and measuring employee

engagement and for designing and implementing effective engagement initiatives As you will

26

see everyday human resource practices such as recruitment training performance management

and workforce surveys can provide powerful levers for enhancing engagement

Employee Engagement Key Ingredients

ldquoEmployee Engagement Definedrdquo shows examples of engagement definitions used by various

corporations and consultancies Clearly definitions of employee engagement vary greatly across

organizations Many managers wonder how such an elusive concept can be quantified The term

does encompass several ingredients for which researchers have developed measurement

techniques These ingredients include the degree to which employees fully occupy themselves in

their work as well as the strength of their commitment to the employer and role Fortunately

there is much research on these elements of engagementmdashwork that has deep roots in individual

and group psychology

Definition

ldquoNo company small or large can win over the long run without energized employees who

believe in the [firms] mission and understand how to achieve it Thats why you need to take the

measure of employee engagement at least once a year through anonymous surveys in which

people feel completely safe to speak their mindsrdquo

-Jack and Suzy Welch-

Common Themes How Companies Measure Engagement

Employers typically assess their employeesrsquo engagement levels with company-wide attitude

or opinion surveys

27

1048657 Pride in employer

1048657 Satisfaction with employer

1048657 Job satisfaction

1048657 Opportunity to perform well at challenging work

1048657 Recognition and positive feedback for onersquos contributions

1048657 Personal support from onersquos supervisor

1048657 Effort above and beyond the minimum

1048657 Understanding the link between onersquos job and the organizationrsquos mission

1048657 Prospects for future growth with onersquos employer

1048657 Intention to stay with onersquos employer

The Link Between Employer Practices and Employee Engagement

How does an engaged workforce generate valuable business results for an organization The

process starts with employer practices such as job and task design recruitment selection

training compensation performance management and career development Such practices affect

employeesrsquo level of engagement as well as job performance Performance and engagement then

interact to produce business results Figure 1 depicts these relationships

28

EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

1048657 How do you and other managers in your

organization define commitment

1048657 Are some employees in your company

engaged in their work but not committed to

the organization Committed to staying with

your firm but not exactly engaged in their

work Both engaged and committed

1048657 To whom are your organizations employees

committed The company Their supervisor

Co-workers Team members Customers

1048657 What business results has commitment from

1048657 How do you and other managers in your

organization define employee engagement

1048657 How do you know that certain employees in

your company are engaged Do they relish

their jobs Enjoy specific responsibilities or

tasks Willingly ldquogo the extra milerdquo

1048657 In teams departments or business units in

your company that have a large number of

engaged employees what business results

are you seeing Higher productivity Lower

costs Greater revenues More efficiency

29

employees created for your organization For

example has commitment reduced turnover

and therefore decreased recruitment hiring

and training costs

1048657 What does your company do to reciprocate

employees commitment Is the organization

living up to its side of the bargain

Lower turnover Higher product or service

quality

1048657 Conversely how do disengaged employees

behave and what are the consequent costs

for their teams units-and your entire

company

As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

temperament attitudes and personality He or she uses these attributes to accomplish work

behaviors according to organization-defined procedures by applying tools equipment andor

technology Work behaviors in turn create the products and services that make an organization

successful We classify work behaviors into three categories those required to accomplish duties

and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

employee contributes for the good of the organization (voluntary behaviors) and behaviors

prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

other counterproductive or illegal actions) Of course job performance occurs in an

organizational context which includes elements such as leadership physical setting and social

setting

30

Employers naturally want to encourage workers to perform prescribed and voluntary activities

while avoiding proscribed ones To achieve these goals organizations use a number of HR

practices that directly affect the person process and context components of job performance

Employeesrsquo reactions to these practices determine their levels of engagement and commitment

31

Chapter-IV

32

LITERATURE OF THE REVIEW

ldquo Job Satisfaction That Leads To The Commitment Of

The Employees in The Organisationrdquo

Literature of Review

Gerge Bill Authentic Leadership

In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

What he means is that purpose is what drives employee commitment not the financial

rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

33

hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

are shareholders who can benefit from improved financials what draws people to their

chosen careers is the work itself and its purpose in the world more than the profit

possibilities

Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

that you cannot inspire employees by urging them to help management get the companyrsquos

stock price uprdquo

There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

purpose of our work it means recognizing the purpose our organization fulfills that goes

beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

contribute to a larger purposerdquo

In Built to Last Jim Collins and James Porras spend an entire book explaining their five

year research study of major companies that led to this conclusion about employee

commitment Purpose within a company is what sustains it profit is important but when

itrsquos the prime directive companies falter

-Marshal Goldsmith-

How to Increase Employee Commitment

In practice this involves walking the talk being transparent communicating effectively treating

people equally teaching leading subordinates to increasingly excellent performance ndash and

responding to subordinates as mature individuals who are owed fairness the truth and

recognition of their achievements

34

Since managers interact directly and frequently with subordinates they are usually more tuned

in to how employees are feeling than are executives Managers are in a better position to know

for example when employees are feeling alienated and disengaged from their work which is

very common today -- and expensive

Gaining employee commitment results in greater profits because enthusiastic employees stay

contribute discretionary effort and engage customers Performance soars when customers are

enthused and stay and when executives managers and employees are a collaborative team

united in achieving common goals

But managers are often called middle managers for good reason their job is to motivate and

guide subordinates while they at the same time are being judged by their bosses Because of

their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

create relationships with potential allies especially those with greater power who have access to

top decision makers

Harvard University Factors that Impact Employee Well Being Commitment and

Productivity

Business executives from the C-suite and HR to QC and RampD are by nature focused on the

corporate bottom line A new trend in our dawning age of social sustainability is that many

experts believe more attention should be paid to the dotted line - the one signed when a person

35

commits to employment at a company New Harvard research validates this approach affirming

that trust and purpose play a significant role in building successful productive workplaces

The behavioral research conducted by a team at Harvard University and Massachusetts General

Hospital identifies the factors most likely to impact 21st century employee well being

commitment and productivity The researchers found that commitment is largely influenced by

ones sense of purpose feeling of personal impact and overall trust in the organization

Productivity is largely affected by the quality of human relationships including cooperative

social group moods and interaction

The results lead us to conclude that workplaces that provide positive environments that foster

interpersonal trust and quality personal relationships create the most committed and productive

employees says Nancy Etcoff PhD the lead researcher on the study

Expert Shares Keys to Building Successful Workplace Relationships

According to business strategist Courtney Anderson JD MBA Outstanding leadership

today means much more than just doing your job Success is creating an environment that fosters

happy committed productive team members

Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

does not have to be difficult The biggest challenge she says is making the time to truly change

in our overscheduled instant access competitive work environments With a little know-how it

can be easy to evolve workplace well being and respond to these compelling research results

-Mark Howell-

CEO Bright Point

High-performing companies recognize that employee commitment is a major contributing factor

toward sustaining long-term success and creating value An engaged employee is involved and

excited about their work and acts in a manner that will forward the organizationrsquos interest An

36

engaged workforce helps optimize and retain talent for the long-term because the employees

choose to stay even when other employment alternatives exist

According to Walker Information the top three drivers of employee commitment are

Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

want to enjoy their work feel they are appreciated and know they are making a contribution to

their companyrsquos strategic objectives Additionally employees who have trust in their leadership

and are trusted by their leadership have a greater dedication and are ultimately more productive

on the job However according to recent data provided by the National Business Research

Institute (NBRI) only 31 of all employees are truly engaged

At BrightPoint we take employee engagement seriously and we work to create a culture that

inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

employees are shown in the 2011 BPNA Employee Commitment Survey The survey

determined that close to 80 of respondents indicated they were satisfied with their jobs and

daily activities General employee satisfaction increases when managers take an active interest

in their employees beyond their day-to-day job responsibilities According to NBRI managers

that actively coach build relationships and keep an open dialogue with their employees improve

employee engagement

We have a diverse workforce where each employee brings unique value and has individual

needs Managers are learning to manage the individual and not the position In order to give

managers the tools they need to be successful BrightPoint places strong emphasis on targeted

leadership training workshops and continual learning resources In 2011 906 of managers at

BrightPoint NA participated in the development opportunities offered and also made an effort to

37

help reinforce the learning of their team members This signals that our leadership team is taking

an active interest in professional development and its connection to employee commitment

As BrightPoint continues to increase focus on employee engagement the organization will grow

stronger and maintain a substantial advantage over our competition Our employees possess the

knowledge experience and resiliency to respond quickly to the demands of the marketplace and

through their genuine commitment will deliver what our customers want with increasing

efficiency and effectiveness Our responsibility is value-creation by growing our business and

maintaining high levels of customer service and loyalty We believe the best way to accomplish

this is through a strong committed and engaged workforce

Performance Model Adopted At Mohali Plant

38

Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

39

Recruiting

The messages in Philips Electronics Mohali organization conveys while seeking to attract job

applicants also can influence future employeesrsquo engagement and commitment If your firm has

designed jobs specifically to engage employees then organization want to ensure that recruiting

ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

skilled team environment or minimal supervision Applicants who notice and respond to these

ads will more likely be motivated by these features Also consider how organization might best

seek candidates from inside your organization When Organisation recruit existing employees for

desirable jobs you enhance their engagement (by maximizing the person-job fit) and

commitment (by providing growth and advancement opportunities to employees in return for

their loyalty) If Organisation recruit from outside when qualified internal candidates are

available Organization may unwittingly suggest to current employees that your company is not

willing to reciprocate their commitment Existing staff may then begin questioning their own

commitment to the firm By contrast organisation recruit external candidates to both the job and

your organization For these candidates ensure that recruiting messages highlight attractive job

features organizational values and commitment reciprocity That is in return for performance

and dedication your company offers competitive pay and benefits flexible work hours and

learning and career advancement opportunities Also remember that prospective employees have

multiple commitments You will inevitably have to compete with those commitments as

organization try to attract candidates to your firm Most people find it easier to make a new

commitment when it is compatible with their other obligations For example you boost your

chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

Commitmentrdquo

40

Employee Selection

Once recruiting efforts produce a pool of promising job candidates Philips select among them to

fill available positions When organisation select the right individuals for the right jobs new

hires carry out their work more smoothly and experience fewer performance problems The

result Greater enjoyment ofmdashand engagement inmdashthe job

To enhance engagement through your selection of employees identify those candidates who are

best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

that have obvious relevance to the job in questionmdashfor example by asking interviewees what

they know about the role and having them provide work samples Most candidates will view

these techniques more positively than tests with less apparent relevance such as personality and

integrity assessments Successful candidates feel good about having ldquopassed the test and see

company as careful and capable for having selected them A positive initial impression of an

employer encourages growth of long-term commitment

Training and Development

Training and development can serve as additional levers for enhancing engagement and

commitment For new hires training usually begins with orientation Orientation presents several

important opportunitiesmdashincluding explaining pay work schedules and company policies Most

important it gives you a chance to encourage employee engagement by explaining how the new

hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

Electronics describe how r company is organized introduce the new employee to his or her co-

workers give the person a tour of the area where he or she will be working and explain safety

regulations and other procedural matters In short you foster person-organization fitmdashvital for

developing productive and dedicated employees Through training you help new and current

41

employees acquire the knowledge and skills they need to perform their jobs And employees who

enhance their skills through training are more likely to engage fully in their work because they

derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

company as well as their own employability in the job market In addition most companies offer

higher wages for skilled workers to compensate them for their greater value and to discourage

turnover

Compensation

Like the HR practices discussed above compensation can powerfully influence employee

engagement and commitment Some compensation components encourage commitment to

employers while others motivate engagement in the job It is possible to stimulate one and not

the other though itrsquos generally better to foster both For example a company that offers a strong

performance incentive system but no retirement plan will probably realize exceptional

engagement from its workers however they may eventually commit themselves to another

company that does offer a good retirement plan Meanwhile an organization that offers generous

retirement benefits but a traditional seniority-based pay grade system may have committed

employees however these workers might deliver pedestrian performance as they bide their time

until retirement In designing compensation plans you therefore need to consider employee

engagement and commitment strategically

Encourage managers to include employees in the goal-setting process This technique helps to

ensure that workers understand the goals It also promotes acceptance of challenging objectives

because people generally feel more committed to goals they have helped define In addition

consider how you and other managers will recognize and encourage contributions that exceed

expectations For example when a piece of equipment malfunctions Joe finds other ways to

maintain production rather than merely shutting down the machine and waiting for the

42

maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

up Performance management processes operate on a continuous basis Therefore they provide

perhaps the best ongoing opportunities for employers to foster employee engagement and

commitment For example managers can use routine discussions about performance and

feedback sessions to learn which aspects of the job hold the most interest for each employee and

which tasks are most challenging During such discussions managers also can define what going

above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

contributions An employeersquos aspirations and career goals can receive careful attention during

performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

your organization and the employeersquos other life commitments Through such means the

organization personalizes its relationship to each employee and provides support while also

expressing appreciation for their contributionsmdash key drivers of engagement and commitment

To further engage employees and win their commitment through your performance management

programs consider how to treat your organizationrsquos most experienced employees In many cases

these employees understand the intricacies of a job better than their supervisors or managers do

By virtue of long identification with your organization they may be deeply committed to high-

level goals They use their expertise to contribute in ways that newer employees simply cannot

match But many of them also may be planning to retire soon especially if they are from the

ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

a performance management system that recognizes and rewards proactive sharing of knowledge

and expertise among co-workers For example create knowledge repositories or learning

histories that can be stored in databases that employees can access and then create incentives

43

for people who contribute to and use these repositories Of course effective performance

management systems also identify employees who are not meeting expectations Failing to

address problem performance can erode other employeesrsquo engagement and commitment as their

workloads increase and they conclude that the company is willing to tolerate poor performance

If feedback coaching and remedial training are of little avail the manager may need to move the

person to a different position within the company where he or she can make a more valuable

contribution or let the individual go if there is no good match elsewhere in the organization

44

Chapter-V

RESEARCH METHODOLOGY

The basic task of research is to generate accurate information for use in decision-making

Research can be defined as the systematic and objective process of gathering recording and

analyzing data for aid in making business decisions As the project involves analyzing of

45

financial structure the research is exploratory in nature covering financial parameters and come

of the important ratios to carry out research There are basically two techniques adopted for

obtaining information

Primary Data

Secondary Data

Primary Data is gathered specifically for the project at hand through personal interviews with

the accounts officers

Sample Size = 100 Employees

Secondary data is previously collected and assembled for some project other than the one at

hand It is gathered and recorded by someone else prior to current needs of the researcher It is

less expensive than the primary date

Secondary Data can be obtained from both external and internal sources

External data may be collected from books and periodicals government sources media and other

commercial sources

Internal data is that secondary data which is created recorded or generated by the organization

As the project is explanatory in nature secondary data is collected from the reports of the

company books journals and interest Secondary data is gathered from annual reports official

records and standing orders of the units

CHAPTER - VI

DATA ANALYSIS AND INTERPRETATION

46

The data after collection is to be processed and analyzed in accordance with the outline

and down for the purpose at the time of developing research plan

Technically speaking processing implies editing coding classification and tabulation of

collected data so that they are amenable to analysis The term analysis refers to the computation

of certain measures along with searching for pattern groups Thus in the process of analysis

relationship or difference should be subjected to statistical tests of significance to determine with

what validity data can be said to indicate any conclusions

The analysis of data in a general way involves a number of closely related operations

which are performed with the purpose of summarizing the collected data and organizing them in

such a manner that they answer the research questions In this study the researcher followed

above process carefully and it is presented in this chapter

47

Table 41 ndash To know the department in which employees are belongs to

S

ou rc

e

survey data

Inference

From the above table it shows that 35 of employees are belongs to

production department

FIGURE 41

S

SI No

D

Department

N

No of Respondents

P

Percentage

1

1

M

Mechanical

3

30

3

30

2

2

E

Electrical

2

25

2

25

3

3

P

Production

3

35

3

35

4

4

O

Others

1

10

1

10

T

Total

1

100

1

100

48

REPRESENTS THE DEPARTMENT

Table 42 ndash To know working experience of the employees

Source survey data

Inference

From the above table it shows that 34 of the employees have 4 ndash 6

years experience

S

SI No

W

Work Experience

N

No of Respondents

P

Percentage

1

1

B

Below 2 years

1

33

1

13

2

2

2

2ndash 4 years

3

30

3

30

3

3

4

4ndash 6 years

3

34

3

34

4

4

A

Above 6 years

2

23

2

23

T

otal

1

100

1

100

49

FIGURE 42

REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

Table 43 ndash To know the physical working environment

S

SI No

W

Working Environment

N

No of Respondents

P

Percentage

1

1

E

Excellent

1

12

1

12

2

2

G

Good

5

57

5

57

3

3

F

Fair

2

28

2

28

4

4

P

Poor

0

03

0

33

5

5

V

Very Poor

0

00

0

00

T

Total

1

100

1

100

Source survey data

Inference

From the above table it shows that 57 of the employees were feeling good about the working environment

50

FIGURE 43

REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

51

Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

S

SI No

N

Non-Monitory Benefits offered

to Employees

N

No of Respondents

P

Percentage

1

1

H

Highly Satisfied

1

14

1

14

2

2

S

Satisfied

5

54

5

54

3

3

N

Neither Satisfied nor Dissatisfied

2

25

2

25

4

4

D

Dissatisfied

0

05

0

05

5

5

H

Highly Dissatisfied

0

02

0

02

Total 1

100

1

100

Source survey data

Inference

From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

FIGURE 44

REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

52

Table 45 ndash To know the satisfaction level of respondents towards the work

assigned

Source survey dataInference

From the above table it shows that 45 of the respondents were satisfied towards the work assigned

FIGURE 45

S

SI No

A

Amount of Work

N

No of Respondents

P

Percentage

1

1

H

Highly satisfied

2

20

2

20

2

2

S

Satisfied

4

45

4

45

3

3

N

Neither Satisfied nor Dissatisfied

1

12

1

12

4

4

D

Dissatisfied

1

18

1

18

5

5

H

Highly Dissatisfied

0

06

0

06

Total 1

100

1

100

53

REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

54

Table 46 ndash Opinion about the career development programme in their organisation

S

SI No

C

Career Development

N

No of Respondents

P

Percentage

H

Highly satisfied

1

12

1

12

S

Satisfied

5

56

5

56

N

Neither Satisfied nor Dissatisfied

2

22

2

22

D

Dissatisfied

1

10

1

10

H

Highly Dissatisfied

0

00

0

00

Total 1

100

1

100

Source survey data

Inference

From the above table it shows that 56 of the employees were satisfied

with the opinion about the carrier development programme in their organisation

FIGURE 46

REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

PROGRAMME IN THEIR ORGANISATION

55

Table 47 ndash To know the cooperation of co-workers

S

SI No

C

Co-operation of Workers

N

No of Respondents

P

Percentage

1

1

H

Highly satisfied

2

20

2

20

2

2

S

Satisfied

6

66

6

66

3

3

N

Neither Satisfied nor Dissatisfied

1

11

1

11

4

4

D

Dissatisfied

0

03

0

03

5

5

H

Highly Dissatisfied

0

00

0

00

Total 1

100

1

100

Source survey data

Inference

From the above table it shows that 66 of the employees were satisfied

with the cooperation of co-workers

FIGURE 47

56

REPRESENTS THE COOPERATION OF CO-WORKERS

57

Table 48 ndash To know the satisfaction of Respondents with top management

S

SI No

S

Satisfaction with Top

Management

N

No of Respondents

P

Percentage

1

1

H

Highly satisfied

2

26

2

26

2

2

S

Satisfied

5

51

5

51

3

3

N

Neither Satisfied nor Dissatisfied

1

17

1

17

4

4

D

Dissatisfied

0

06

0

06

5

5

H

Highly dissatisfied

0

00

0

00

Total 1

100

1

100

Source survey data

Inference

From the above table it shows that 51 of the employees were satisfied with the top management

FIGURE 48

58

REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

Table 49 ndash To know the satisfaction of Respondents with their subordinates

Source survey data

Inference

From the above table it shows that 67 of the employees were satisfied with their subordinates

S

SI

No

S

Satisfaction with Subordinates

N

No of Respondents

P

Percentage

1

1

H

Highly satisfied

1

12

1

12

2

2

S

Satisfied

6

67

6

67

2

3

N

Neither Satisfied nor Dissatisfied

1

14

1

14

4

D

Dissatisfied

0

07

0

07

5

5

H

Highly Dissatisfied

0

00

0

00

Total 1

100

1

100

59

FIGURE 49

REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

60

Table 410 ndash To know the level of satisfaction regarding nature of job

S

SI No

J

Job Satisfaction

N

No of Respondents

P

Percentage

1

1

H

Highly satisfied

2

22

2

22

2

2

S

Satisfied

5

56

5

56

3

3

N

Neither Satisfied nor Dissatisfied

1

16

1

16

4

4

D

Dissatisfied

0

07

0

07

5

5

H

Highly Dissatisfied

0

00

0

00

Total 1

100

1

100

Source survey dataInference

From the above table it shows that 56 of the employees were satisfied with their job

FIGURE 410

61

REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

Table 411 ndash To know whether there is any job pressure in their work

Source survey data

Inference

From the above table it shows that 72 of employees said there is job pressure in their work

FIGURE 411

REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

S

SI No

J

Job Pressure

N

No of Respondents

P

Percentage

1

1

Y

Yes

7

72

7

72

2

2

N

No

2

28

2

28

T

Total

1

100

1

100

62

Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

amp talents

S

SI No

D

Development of Skills and

Talents

N

No of Respondents

P

Percentage

1

1

H

Highly Agree

1

12

1

12

2

2

A

Agree

5

52

5

52

3

3

N

Neither Agree nor Disagree

2

28

2

28

4

4

D

Disagree

0

06

0

06

5

5

H

Highly Disagree

0

02

0

02

Total 1

100

1

100

Source survey data

Inference

From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

63

FIRGURE 412

REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

64

Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

S

SI No

W

Welfare Facilities

N

No of Respondents

P

Percentage

1

1

H

Highly satisfied

0

09

9

09

2

2

S

Satisfied

5

57

5

57

3

3

N

Neither Satisfied nor Dissatisfied

2

29

2

29

4

4

D

Dissatisfied

5

05

0

05

5

5

H

Highly Dissatisfied

0

00

0

00

Total 1

100

1

100

Source survey data

Inference

From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

FIGURE 413

REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

65

Table 414 ndash To know the employee satisfaction towards the salary

Source survey data

Inference

From the above table it shows that 67 of the employees were satisfied

with their salary

FIGURE 414

REPRESENTS THE SATISFACTION TOWARDS THE SALARY

S

SI No

P

Payment Satisfaction

N

No of Respondents

P

Percentage

1

1

Y

Yes

6

67

6

67

2

2

N

No

3

33

3

33

T

otal

1

100

1

100

66

Table 415 ndash To know the employees willingness amp Commitment Towards

Organisation

Source survey data

Inference

From the above table it shows that 59 of the employees were willing to

continue in this organisation

FIGURE 415

REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

S

SI No

W

Willingness to Work

N

No of Respondents

P

Percentage

1

1

Y

Yes

5

59

5

59

2

2

N

No

4

41

4

41

T

Total

1

00

1

00

67

CHI-SQUARE METHOD

The chi square test is one of the simplest and most widely used non-

parametric tests in statistical work As a non-parametric test it can be used to determine

if categorical data shows dependency or the two classifications are independent It can

also be used to make comparisons between theoretical population and actual data

when categories are used

n

Chi square χsup2= sum (O-E) sup2 E

i =1

Where O= observed frequency

E= expected frequency

68

OBSERVED FREQUENCY

Table 419 shows the relationship between the department and the job satisfaction

Over All

Job

SatisfactionHighly

SatisfiedSatisfied

Neither

Satisfied nor

Dissatisfied

DissatisfiedHighly

Dissatisfied

Sub

Total

Mechanical 5 6 14 3 2 30

Electrical 6 8 6 3 2 25

Production 9 13 7 4 2 35

Others 2 3 2 2 1 10

Sub Total 22 30 29 12 7 100

69

EXPECTED FREQUENCY

Over All

Job

SatisfactionHighly

SatisfiedSatisfied

Neither

Satisfied nor

Dissatisfied

DissatisfiedHighly

Dissatisfied

Sub

Total

Mechanical 7 8 9 4 2 30

Electrical 5 8 7 3 2 25

Production 8 11 10 4 2 35

Others 2 3 3 1 1 10

Sub Total 22 30 29 12 7 100

Null Hypothesis (Ho)

There is no significant difference between the department and the job satisfaction

Alternative Hypothesis (Ho)

There is significant difference between the job satisfaction

Co Relation

70

Chapter-V

CONCLUSIONS AND

RECOMMENDATIONS

71

CONCLUSION

On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

Ltd Mohali made in the previous chapters following conclusions are drawn

General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

environment of the company is very healthy The visitors feel happy after the campus

Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

indigenous technology Philips was appropriately chosen as the brand name as self reliance and

building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

Financial structure PHILIPS is a low debt company signifying its dependence mainly on

its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

position by channelising these internal accruals to fund its expansion programmes

Working results PTL has registered a handsome and constant growth in its profits because

of a brisk demand for new and better technology electronic items None of the other electronic

company has shown such a steady growth Philips has recorded the lowest current ratio

However with this lowest current ratio PTL still enjoys moderate payment period and highest

velocity of creditors and debtors only due to commitment of itrsquos employees

72

SUMMARY

According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

employee loyalty are praise and recognition a sense of contribution to the company learning and

development and having a best friend at work

Creating a fairy-tale work environment begins withrecognition Your employees need it more

than money perks or titles Here are eight tips regarding recognition Remember these and your

employees may just start whistling while they work It is up to me The corporate culture or

financial rewards will not make your team successful It is up to you Recognition is one thing

that is completely in your control

Strong relationships are vital in todays economy Strengthening employee relationships is even

more necessary as companies downsize and lay off As your workforce shrinks and you need to

do more with less keeping quality employees becomes even more critical As a manager it is

your job to bond your best people to your company through recognition And you also must help

direct and motivate your core performers

Simple rewards earn big returns There are some relatively simple things you can do that will

earn big returns For example remember your employees birthdays and work anniversaries find

out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

spend time with their kids) make the most of your formal service awards with some preparation

and a group presentation walk around your department every day and talk to your

people and thank them sincerely and often

73

Make it specific Praise and recognition must be specific to have impact General praise such as

You do great work actually can have the opposite effect and leave your employees wondering

Does he have any idea what I really do around here Specific praise links individual

accomplishments to company goals For example Cheryl I noticed the way you handled that

customer complaint Great work As you know we value quick resolutions of problems as

one of our core strategies

Ask the best to stay Call your best people into your office one at a time Let that bright young

college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

your team relies on her expertise and organizational skillsRemarkably a significant percent of

high-impact performers report that they left their last job because No one ever asked me to

stay

Forget cash

Remember the saying Money cant buy everything Well its true Dont wait until you can

offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

work satisfaction top on employees lists is feeling appreciated In fact when employees feel

recognized and involved they are much less likely to keep asking about money

Recognize

Recognition means most to an employee when it is sincere and spontaneous According to the

largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

at least every seven days If you wait until a year-end party or an annual review you are waiting

much too long to recognize and you probably are losing people you do not need to

74

Recognition works

Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

ways that build high commitment typically are on the order of 30 to 50 percent

Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

Learn to recognize your employees for their efforts thank them often and reward their

achievements You can awaken them from their anger and apathy and they will fall in love with

their jobs again Chances are you will work together happily ever after

So there is direct relation with employee satisfaction and their commitment towards the

organization and it is also clear from the above discussion that only monetary elements are not

sufficient for employee satisfaction rather other element like employer behavior recognisation

and other moral value

75

RECOMMENDATIONS

PHILIPS should increase its capacity utilization It should work at full capacity to

minimize its cost of production With this increase in capacity utilization the total cost

will spread over more units thereby decreasing the per unit cost

PHILIPS should decrease the credit facilities provided to its consumers The payback

period is quite high in case of debtors as compared to creditors it should be more or less

equal as it will help in improving company liquidity

PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

business as it accounts very less as compare to other businesses of Philips

Another recommendation for Mohali plant is about the HR department that is they

should appoint permanent and skilled workers as against casual workers which generally add

up to the profit of the company

76

BIBLIOGRAPHY

1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

2 Monthly Journals of Philips Electronics India Ltd

3 Authentic Leadership Medtronic CEO Bill George

4 wwwindiaphilipscom

5 wwwwikipediacom

6 httpwwwemployeecommitmentcom

7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

8 Employee Commitment A Leader Ship Guide Joe Folkman

9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

77

Questionnaire

Name __________________________________________________________

Age______________________________ Gender _______________________

Qualification _______________________ Contact No ___________________

Q1 In which department you are working

Electrical Production Mechanical Other

Q2 What is your working experience

gt2 Years 2-4 Years 4-6 Years lt 6 Years

Q3 How You like the physical Working Environment of the organization

Excellent Good Fair Poor Very Poor

Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

Highly Dissatisfied Dissatisfied

Q5 Are you satisfied with your work

Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

Highly Dissatisfied Dissatisfied

Q6 Are you satisfied with the career development programe of the company

Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

Highly Dissatisfied Dissatisfied

Q7 Is other staff of the organization is co-operative with you

Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

Highly Dissatisfied Dissatisfied

Q8 Are you satisfied with top level management

Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

Highly Dissatisfied Dissatisfied

78

Q9 Are you satisfied with your subordinates

Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

Highly Dissatisfied Dissatisfied

Q10 Are you satisfied with the nature of the Job

Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

Highly Dissatisfied Dissatisfied

Q11 Do you have any Job Pressure in work

Yes No

Q12 Do you satisfied with the opportunities provided by the organisation

Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

Highly Dissatisfied Dissatisfied

Q13 Are you satisfied with the welfare facilities provided by the organisation

Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

Highly Dissatisfied Dissatisfied

Q14 Are you satisfied towards your salary

Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

Highly Dissatisfied Dissatisfied

Q15 Are you committed towards the organisation

Yes No

Signature

  • SSI No
  • DDepartment
  • NNo of Respondents
  • PPercentage
  • 11
  • MMechanical
  • 330
  • 330
  • 22
  • EElectrical
  • 225
  • 225
  • 33
  • PProduction
  • 335
  • 335
  • 44
  • OOthers
  • 110
  • 110
  • TTotal
  • 1100
  • 1100
  • SSI No
  • WWork Experience
  • NNo of Respondents
  • PPercentage
  • 11
  • BBelow 2 years
  • 133
  • 113
  • 22
  • 2 2ndash 4 years
  • 330
  • 330
  • 33
  • 4 4ndash 6 years
  • 334
  • 334
  • 44
  • AAbove 6 years
  • 223
  • 223
  • Total
  • 1100
  • 1100
  • SSI No
  • AAmount of Work
  • NNo of Respondents
  • PPercentage
  • 11
  • HHighly satisfied
  • 220
  • 220
  • 22
  • SSatisfied
  • 445
  • 445
  • 33
  • NNeither Satisfied nor Dissatisfied
  • 112
  • 112
  • 44
  • DDissatisfied
  • 118
  • 118
  • 55
  • HHighly Dissatisfied
  • 006
  • 006
  • Total
  • 1100
  • 1100
  • SSI No
  • SSatisfaction with Subordinates
  • NNo of Respondents
  • PPercentage
  • 11
  • HHighly satisfied
  • 112
  • 112
  • 22
  • SSatisfied
  • 667
  • 667
  • 23
  • NNeither Satisfied nor Dissatisfied
  • 114
  • 114
  • 4
  • DDissatisfied
  • 007
  • 007
  • 55
  • HHighly Dissatisfied
  • 0 00
  • 000
  • Total
  • 1100
  • 1100
  • SSI No
  • JJob Pressure
  • NNo of Respondents
  • PPercentage
  • 11
  • YYes
  • 772
  • 772
  • 22
  • NNo
  • 228
  • 228
  • TTotal
  • 1100
  • 1100
  • SSI No
  • PPayment Satisfaction
  • NNo of Respondents
  • PPercentage
  • 11
  • YYes
  • 667
  • 667
  • 22
  • NNo
  • 333
  • 333
  • Total
  • 1100
  • 1100
  • SSI No
  • WWillingness to Work
  • NNo of Respondents
  • PPercentage
  • 11
  • YYes
  • 559
  • 559
  • 22
  • NNo
  • 441
  • 441
  • TTotal
  • 100
  • 100
    • MISSION amp VISION
    • Mission
    • Vision
    • Philips Electronics India Limited
      • SSI No
      • WWorking Environment
      • NNo of Respondents
      • PPercentage
      • 11
      • EExcellent
      • 112
      • 112
      • 22
      • GGood
      • 557
      • 557
      • 33
      • FFair
      • 228
      • 228
      • 44
      • PPoor
      • 003
      • 033
      • 55
      • VVery Poor
      • 000
      • 000
      • TTotal
      • 1100
      • 1100
      • SSI No
      • NNon-Monitory Benefits offered to Employees
      • NNo of Respondents
      • PPercentage
      • 11
      • HHighly Satisfied
      • 114
      • 114
      • 22
      • SSatisfied
      • 554
      • 554
      • 33
      • NNeither Satisfied nor Dissatisfied
      • 225
      • 225
      • 44
      • DDissatisfied
      • 005
      • 005
      • 55
      • HHighly Dissatisfied
      • 002
      • 002
      • Total
      • 1100
      • 1100
      • SSI No
      • CCareer Development
      • NNo of Respondents
      • PPercentage
      • HHighly satisfied
      • 112
      • 112
      • SSatisfied
      • 556
      • 556
      • NNeither Satisfied nor Dissatisfied
      • 222
      • 222
      • DDissatisfied
      • 110
      • 110
      • HHighly Dissatisfied
      • 000
      • 000
      • Total
      • 1100
      • 1100
      • SSI No
      • CCo-operation of Workers
      • NNo of Respondents
      • PPercentage
      • 11
      • HHighly satisfied
      • 220
      • 220
      • 22
      • SSatisfied
      • 666
      • 666
      • 33
      • NNeither Satisfied nor Dissatisfied
      • 111
      • 111
      • 44
      • DDissatisfied
      • 003
      • 003
      • 55
      • HHighly Dissatisfied
      • 000
      • 000
      • Total
      • 1100
      • 1100
      • SSI No
      • SSatisfaction with Top Management
      • NNo of Respondents
      • PPercentage
      • 11
      • HHighly satisfied
      • 226
      • 226
      • 22
      • SSatisfied
      • 551
      • 551
      • 33
      • NNeither Satisfied nor Dissatisfied
      • 117
      • 117
      • 44
      • DDissatisfied
      • 006
      • 006
      • 55
      • HHighly dissatisfied
      • 000
      • 000
      • Total
      • 1100
      • 1100
      • SSI No
      • JJob Satisfaction
      • NNo of Respondents
      • PPercentage
      • 11
      • HHighly satisfied
      • 222
      • 222
      • 22
      • SSatisfied
      • 556
      • 556
      • 33
      • NNeither Satisfied nor Dissatisfied
      • 116
      • 116
      • 44
      • DDissatisfied
      • 007
      • 007
      • 55
      • HHighly Dissatisfied
      • 000
      • 000
      • Total
      • 1100
      • 1100
      • SSI No
      • DDevelopment of Skills and Talents
      • NNo of Respondents
      • PPercentage
      • 1 1
      • HHighly Agree
      • 112
      • 112
      • 22
      • AAgree
      • 552
      • 552
      • 33
      • NNeither Agree nor Disagree
      • 228
      • 228
      • 44
      • DDisagree
      • 006
      • 006
      • 55
      • HHighly Disagree
      • 002
      • 002
      • Total
      • 1100
      • 1100
      • SSI No
      • WWelfare Facilities
      • NNo of Respondents
      • PPercentage
      • 11
      • HHighly satisfied
      • 009
      • 909
      • 22
      • SSatisfied
      • 557
      • 557
      • 33
      • NNeither Satisfied nor Dissatisfied
      • 229
      • 229
      • 44
      • DDissatisfied
      • 505
      • 005
      • 55
      • HHighly Dissatisfied
      • 000
      • 000
      • Total
      • 1100
      • 1100
        • SUMMARY
        • RECOMMENDATIONS
        • BIBLIOGRAPHY

    2

    COMPANY PROFILE

    MISSION amp VISION

    Mission

    Improve the quality of peoplersquos lives through timely introduction of meaningful innovations

    Vision

    ldquoIn a world where complexity increasingly touches every aspect of our daily lives we will lead

    in bringing sense and simplicity to peoplerdquo

    VALUES

    Delight Customers

    Deliver great results

    Develop people

    Depend on each other

    GOALS amp OBJECTIVES

    Delight Customers

    We anticipate and exceed customer expectations

    We demonstrate Passion for Philips and sense and simplicity

    We create superior customer experiences based on deep insights

    We act as One Philips ambassadors all the time

    3

    Deliver great results

    We continually raise the bar

    We play to win big and always set ambitious targets

    We challenge the status quo and experiment with new ways

    We take clear decisions and implement with speed and discipline

    Develop people

    We get the best from ourselves and each other

    We attract the best players to create strong and diverse teams

    We take risks by giving people stretch assignments to accelerate their development

    We personally invest significant time to coach and recognize people

    Depend on each other

    We deliver more value by working as One Philips

    We think as One Philips and act as owners

    We trust and empower each other to contribute our best

    We team up and allocate resources to the most promising opportunities

    4

    HISTORY

    When Philips started manufacturing incandescent lamps in 1891 there was already a

    separate industrial research laboratory outside the factory a concept virtually unknown

    elsewhere In 1913 another major step was taken with the opening of a physics laboratory

    (the Nat Lab) Under the leadership of Dr Gilles Holst the Philips Research organization

    became a major center of technical competence and innovation

    From 1914-1945

    1914 to 1945 saw considerable growth and diversification Improvements were made to the

    incandescent lamp and gas discharge lamps proved more efficient in generating light

    Meanwhile our bulb expertise led to new products such as the X-ray tube and the radio valve

    The invention of the pentode gave Philips an important patent in radio In 1923 Philips decided

    to become a systems supplier instead of a components company and consequently the research

    organization broadened its scope into radio as well as television

    1945-1970

    After World War II there was a period of expansion The sky was the limit Television built on

    research carried out in the 30s became a mass-produced consumer phenomenon The invention

    of the transistor by Bell Labs changed the world of electronics forever We built up a strong

    patent position in magnetic materials and contributed many breakthroughs such as the LOCOS

    process (LOCal Oxidation of Silicon) used in every modern Metal-Oxide-Semiconductor

    (MOS) IC the rotary heads for the Philishave electric shaver (1950s) and the compact audio

    cassette (1963) a breakthrough in audio recording Research laboratories in England France

    Germany and the USA were founded

    5

    1970-today

    From 1970 to the present day our research has been tied much more closely to our industrial and

    business activities This resulted in revolutionary developments such as the introduction of the

    CD the DVD and Blu-ray Disc In the medical sphere we made great strides forward in

    magnetic-resonance imaging and ultrasound and with our increasing focus on health and well-

    being these developments are still ongoing in 2006 we saw the first commercial launch of a 3D

    scanner

    In that same year we sold 80 of our Semiconductors business as a new independent company

    NXP was created We also adopted Open Innovation as our way of working the High Tech

    Campus Eindhoven was opened up to external companies

    At Philips Research we continue to focus on meaningful innovations that improve peoplersquos

    lives Ambilight for example has brought a whole new dimension to TV viewing and in 2007

    we developed Lumiramic ndash a groundbreaking new phosphor technology for energy-efficient

    white LEDs ndash together with our partners

    The future of Philips Research

    Philips Research will remain an important driving force in realizing Philipsrsquo vision to become an

    even more market-driven and people-centric health and well-being company We do this by

    continually evaluating key issues and trends in society to ensure that peoplersquos needs are at the

    heart of our innovations now and in the future

    Royal Philips Electronics of the Netherlands is a diversified Health and Well-being

    company focused on improving peoplersquos lives through timely innovations As a world leader in

    healthcare lifestyle and lighting Philips integrates technologies and design into people-centric

    6

    solutions based on fundamental customer insights and the brand promise of ldquosense and

    simplicityrdquo

    Headquartered in the Netherlands Philips employs approximately 121000 employees in more

    than 60 countries worldwide With sales of EUR 26 billion in 2008 the company is a market

    leader in cardiac care acute care and home healthcare energy efficient lighting solutions and new

    lighting applications as well as lifestyle products for personal well-being and pleasure with

    strong leadership positions in flat TV male shaving and grooming portable entertainment and

    oral healthcare

    Philips Electronics India Limited

    Philips Electronics India Limited a subsidiary of the Netherlands-based Royal Philips

    Electronics is the leading Health and Wellbeing company Today Philips is a simpler and more

    focused company with global leadership positions in key markets of Healthcare Lighting and

    Consumer Lifestyle addressing peoplersquos Health and wellbeing needs and aspirations as its

    overarching theme

    As one of the nations most well-known and well-loved brands Philips is a part of practically

    every Indians life With recent launch of Philips Respironics product categories in obstructive

    sleep apnea management and home respiratory care home decorative lighting range and ALU

    range Philips products find use in virtually every aspect of an individualrsquos daily life 24X7 - at

    home at work on the move and at rest Philips stands as a source of easy to use trendy and

    innovative internationally acclaimed products with superior design and technology that enhance

    the quality of consumers professional and personal lives

    Philips has been operating in India for over 75 years and employs over 4500 employees around

    7

    the country The company has an excellent pan India distribution and after-sales service network

    BUSINESSES

    Lighting

    Philips Electronics India Indiarsquos largest lighting company operates in business areas of Lamps

    Luminaires Lighting Electronics Automotive and Special Lighting Today as global leader in

    Lighting Philips is driving the switch to energy-efficient solutions With worldwide electrical

    lighting using 19 per cent of all electricity the use of energy-efficient lighting will significantly

    reduce energy consumption around the world and thereby cut harmful CO2 emissions Philips

    India has been consistently working with industry bodies such as ELCOMA Bureau of energy

    efficiency and NGOs towards addressing Indiarsquos power crisis through promotion of energy

    efficient lighting in India

    Philips provides advanced energy-efficient solutions for all segments road lighting office amp

    industrial hospitality and home Philips is also a leader in shaping the future with exciting new

    lighting applications and technologies such as LED technology which besides energy

    efficiency provides attractive benefits and endless new lsquonever-before-possiblersquo lighting

    solutions

    In 2008 Philips inaugurated a global research and development (RampD) centre for lighting

    electronics in India This was its third such unit in the world The facility which is situated in

    Noida will not only cater to the needs of the Indian market but also the Asia-Pacific Europe and

    North America The other RampD centres are located at Eindhoven in the Netherlands and in

    Shanghai China One of the primary research areas for the centre is to develop products that can

    8

    tackle high voltage fluctuations in India The centre currently employs 35 engineers Around 40

    per cent of Philipsrsquo revenue in India comes from the lighting business

    Consumer lifestyle

    Guided by the brand promise of ldquosense and simplicityrdquo and the consumer insights Philips

    Consumer Lifestyle offers rich new consumer experiences that meet consumersrsquo desire for

    relaxation and improving their state of mind Philips also responds to the consumers desire for

    wellness and pleasure by introducing products that meet the individualrsquos interests in terms of

    their mind space body and appearance

    The Consumer Lifestyle arm in India operates in the business areas of Home Entertainment

    solutions and Personal Infotainment with product categories such as TVs home theatre systems

    music systems DVD players personal entertainment solutions sound accessories Domestic

    Appliances and Personal care

    Philips Innovation Campus (PIC)

    Philips Innovation Campus (PIC) Bangalore is a division of Philips Electronics India Limited

    which is owned 96 by Royal Philips Electronics NV The Netherlands It was established in

    August 1996 with a vision to be an innovation hub creating next generation solutions and

    products for Healthcare and Lifestyle With the objective of meeting the growing need for high-

    quality cost-effective software development capacity within the organization PICrsquos share has

    increased significantly from 8 in 1998 to around 20 in 2008

    9

    Working at PIC are about 1000 of the industrys finest professionals using state-of-the-art

    software engineering paradigms and platforms including real-time systems component-based

    software engineering and multi-threaded architecture to drive the creation of tomorrows

    products and services PIC is an ISO 9001Tick IT SEI CMM SM level 5 company amp has

    emerged as a critical partner in the development of strategic amp futuristic technologies for Philips

    worldwide 60000 registered patents illustrate the innovative nature of the company Philips has

    adopted an Open Innovation strategy which leverages the joint innovative power of partnering

    companies and researchers to bring more innovations to the market effectively and faster PIC

    has built-up extensive know-how and expertise in the software engineering and technology

    domains relevant to its business In addition competencies in the areas of project management

    requirement engineering and quality assurance have been established to offer customers products

    and services of the highest quality at the fastest time-to-market and the lowest cost of

    ownership

    RESEARCH AND DEVELOPMENT

    Since its foundation 100 years ago Philips Research has been at the forefront of fundamental

    scientific research But with market focus being more and more important across almost all

    corporate RampD organizations is this still the case If some of the pioneering work being done

    by scientists across Research is anything to judge by the answer is a resounding ldquoyesrdquo

    Itrsquos different at the cutting edge

    In todayrsquos market-focused corporate RampD organizations the boundary between fundamental

    scientific research and applied research is becoming increasing blurred ndash particularly when it

    comes to some of the most exciting areas of research ldquoHere at Philips our way of working is

    very dynamicrdquo says Philips Researchrsquos Chief Science Officer Emile Aarts ldquoThis means that you

    10

    can apply both the lsquofundamentalrsquo and the lsquoappliedrsquo labels to many of the projects that wersquore

    working on because they are both very flexible termsrdquo Philips Researchrsquos work on sleep for

    instance is an excellent example of this more dynamic approach ldquoThis is a very important area

    for Philips ndash but therersquos currently very little fundamental knowledge available Thatrsquos why wersquore

    involved in investigating the key issues at a more fundamental level together with our university

    and research institute partners The only difference is that we want this research to lead to

    marketable products and solutionsrdquo

    Open Innovation in new areas

    Despite the flexible nature of the ldquofundamentalrdquo and ldquoappliedrdquo labels it is still possible to detect

    a decline in some areas of more fundamental research at Philips in recent years ldquoThis has mainly

    occurred in fields that donrsquot support the execution of our companyrsquos Health and Well-being

    strategyrdquo says Aarts As he explains this refocusing exercise has gone hand-in-hand with an

    expansion of more fundamental research activities in a number of new fields such as deep-brain

    stimulation and multi-modal imaging for healthcare applications ldquoIn these fields wersquore

    considered to be an extremely important research partner ndash especially by colleagues working in

    universitiesrdquo In the future Philips Research will continue to develop its reputation in a number

    of exciting fundamental domains ndash ldquogreen lightingrdquo and skincare are just two examples ndash albeit

    with a more applied focus ldquoHopefully this research will enable us to build on our strong

    heritage of improving the quality of peoplersquos lives

    11

    BOARD OF DIRECTORS

    Non-Executive Director amp Chairman S M Datta

    Executive Vice Chairman amp Managing Director Murali Sivaraman

    Executive Director Jan-Hein Louwman

    Non-Executive Director S Venkatramani

    India Management Team

    MURALI SIVARAMANN - CEO

    ANJAN BOSE - Healthcare

    JAN-HEIN LOUWMAN ndash CEO

    MAHESH KRISHNAN ndash Consumer lifestyle

    RAJEEV CHOPRA ndash lighting

    RAKESH SHARMA ndash Strategic Business Development

    S NAGARAJAN ndash Human resources

    VIVEK SHARMA ndash Chief Marketing Officer

    WIDO MENHARDT ndash Philips Innovation Campus

    12

    Corporate Office-

    Philips Electronics India Ltd

    Technopolis Knowledge Park

    Mahakali Caves Road

    Chakala Andheri (East)Mumbai 400 093

    Tel +91 22 66912000

    VISION 2012

    Through the Vision 2012 strategy we aim to fuel growth by making Philips the leading brand in

    Health and Well-being Vision 2012 further positions Philips as a market-driven people-centric

    company with a strategy and a structure that fully reflect the needs of its customer base while

    also increasing shareholder value This is implemented through sharpened strategies in the three

    core sectors Healthcare Lighting and Consumer Lifestyle

    ldquoWith Vision 2010 we are putting people right at the center of things with Health and Well-

    being as our overarching theme We are thereby putting into practice our mission improving the

    quality of life through the introduction of meaningful innovationsrdquo ndash Gerard Kleisterlee

    President and CEO of Royal Philips Electronic

    Our Ways of Working

    1 We are a people-centric company that organizes around customers and markets

    2 We invest in a strong brand and consistently deliver on our brand promise of ldquosense and

    simplicityrdquo in our actions products and services

    13

    3 We deliver innovation by investing in world class strengths in end-user insights

    technology design and superior supplier networks

    4 We develop our peoplersquos leadership talent and engagement and align ourselves with high

    performance benchmarks

    5 We invest in high growth and profitable businesses and emerging geographies to achieve

    market leadership positions

    6 We are committed to sustainability and focus on making the difference in efficient energy

    use

    7 We drive operational excellence and quality to best in class levels allowing us the above

    mentioned strategic investments in our businesses

    BRAND PROMISE

    It is the combination of two unique capabilities that enables us to deliver on our ldquosense and

    simplicityrdquo promise These capabilities are firstly by understanding people and secondly

    technology integration and product design

    We put our end users front and center of product innovations starting with understanding their

    needs and aspirations We use best-in-class research facilities and agencies to validate and ensure

    that our product innovations are designed around peoplersquos needs and aspirations easy to

    experience and advanced

    SUSTAINABILITY

    14

    In 2009 we evaluated our sustainability strategy and resolved to fully leverage sustainability as

    an integral part of our overall strategy and an additional driver of growth as reflected in the

    Philips Management Agenda 2012

    To deliver on our brand promise of ldquosense and simplicityrdquo and at the same time provide the

    company direction for the longer term in this area we have identified three sustainability

    leadership key performance indicators where we can bring our competencies to bear lsquocarersquo

    lsquoenergy efficiencyrsquo and lsquomaterialsrsquo including targets for 2015

    Bringing care to more than 500 million people

    Target 500 million lives touched by 2015

    Improving energy efficiency of Philips products

    Target 50 improvement by 2015 (for the average total product portfolio) compared to

    2009

    Closing the materials loop

    Target Double global collection recycling amounts and recycled materials in products

    by 2015 compared to 2009

    Each sector will take the lead on one of the leadership key performance indicators with

    Healthcare leading lsquocarersquo Lighting lsquoenergy efficiencyrsquo and Consumer Lifestyle lsquomaterialsrsquo

    In addition we defined a set of complementary performance indicators to accelerate change and

    drive performance including the EcoVision4 parameters

    With EcoVision4 we have committed to the following by 2012

    15

    bull Generate 30 of total revenues from Green Products

    bull Double investment in Green Innovations to a cumulative EUR 1 billion

    bull Improve our operational energy efficiency by 25 and reduce our CO2 emissions by 25 all

    compared with the base year 2007

    SOCIAL COMMITMENT

    Living up to this commitment means we use our capabilities to enhance the lives of our

    employees and people in society at large Within the company we encourage teamwork and

    collaboration in an environment that enables employees to reach their full potential

    Building on our rich heritage of involvement in social issues we have established our own

    approach of supporting the communities where we live and work focusing on energy efficiency

    and healthcare

    Sustainable lighting

    There is a pressing need to find innovative lighting solutions for the 16 billion people who live

    in areas with no access to the electricity grid or where the grid is unreliable Thatrsquos why we have

    developed SMILE (Sustainable Model in Lighting Everywhere)

    Launched as a pilot in 2006 in four Indian states SMILE includes two lighting solutions UDAY

    a rechargeable portable lantern and KIRAN a hand-cranked LED flashlight Today are

    distributed in eighth Indian states

    16

    SWOT ANALYSIS

    Strengths

    bull India was a market where the first mover enjoyed advantages over latecomers

    bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

    market could gain the largest market share

    bull PHILIPS is committed to enhance its image to the Chinese market as investors

    bull PHILIPS was building a wholly owned manufacturing plant in India to show the

    Chinese the commitment Korea had to the Chinese society

    bull Labor costs in India were less and would defray the cost of producing high-end

    bull Samsung has been making color TVs for many years in Korea before moving to the Chinese

    market

    Weaknesses

    bull PHILIPS must continue to control all costs to maintain success

    bull India has a reputation of being a protected market (protectionism)

    bull India was a market where the first mover enjoyed advantages over late comers PHILIPS is

    trying to overcome the first comer advantage Japan manufacturers have over them by being those

    first comers

    bull Companies such as Sony and Matsushita had built sales and service networks that were

    favorable to their sales programs in India while Samsung would have to catch up in that area

    17

    bull Samsung is not as experienced in manufacturing high-end TVs for a higher-end market

    segment

    Opportunities

    bull Based on the data that on 28 of the 220 million rural households own a color TV PHILIPS

    focus on the domestic India market should be to penetrate the rural household market which

    would mean that for those purposes the low-end production of sets in the 13rdquo to 20rdquo range should

    be produced to appeal to that segmentrsquos purchasing ability

    bull Larger more high-end models can be produced to appeal to an urban customer in India as well

    as being an export to the US and European higher end customers

    bull With success in the higher-end manufacturing and sales of premium TVs in India PHILIPS can

    establish themselves as high-end producers around the world

    Threats

    bull PHILIPS faces intense competition in the color TV market

    bull A premium-priced product wouldnrsquot sell in large volumes so pricing can be a problem

    bull Since PHILIPS didnrsquot have an established marketing strategy issues of how to market the

    product may arise

    bull Loss of profitability because related to over-employment at most facilities

    bull Is the per capita income level such that it can support sales of product at any level

    bull If PHILIPS fails to be successful in the Chinese market with high-end product it will be known

    around the world bull India was a market where the first mover enjoyed advantages over late

    comers

    bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

    18

    market could gain the largest market share

    bull PHILIPS is committed to enhance its image to the Chinese market as investors

    PHILIPS ELECTRONICS MOHALI PLANT

    The mohali plant was established in 1985 as PUNJAB ANAND LAMP Ltd as its second

    division of lamp industry after the varodra plant at that time it was a joint stock company and

    majority of shares was with Punjab Anand Lamp around 75 but in the year 2001 the company

    ownership changed and the whole shares was bought by PHILIPS ELECTRONIC INDIA Ltd

    and its name was changed to PHILIPS ELECTRONIC INDIA Ltd MOHALI LIGHT

    FACTORY

    The plant is situated in Industrial focal point PHASE-9 MOHALI near Mohali railway station

    and is sreaded in 26 acres Total employees of tis plant is 532 including casual employees This

    company is a landmark in the Punjab state as it is the only factory which is most profitable one

    than any industry located in Punjab

    19

    OVERVIEW OF VARIOUS FRONTS OF

    PHILIPS ELECTRONICS INDIA Ltd

    Manufacturing-

    Today the product range of Philips include the following products ndash

    Televisions- LCD Plasma Flat Screen Smart Touch XL

    Recorders DVD Players I pods and Home Theatre Systems

    Audio Products - Audio Systems Remote Controls AudioVideo Accessories

    Digital Photo Products and Frames

    Portable Audio and Video Systems Accessories like Headphones and Speakers

    PC Products - Mouse and Keyboard Multi Media Headsets External Hard Disk Drives

    Mobile Phones

    Male Shaving and Grooming - Dry Shavers Beard Trimmers

    Personal Care - Beauty and Hair Care Products

    20

    Kitchen Appliances - Blenders and Hand Blenders Juicers and Citruspresses Food

    Processors and Mixers Coffee Makers and Kettles Frying and Grilling Appliances

    Toasters and Snacking Products

    Household Products - Irons Vacuum Cleaners Water Purifiers

    Professional Lighting - Industrial Shops and offices Road and Area Hospitality Sports

    Lighting City Beautification and Petrol Stations

    Automotive Lighting - In Cars Motorcycles and Trucks

    Home Lighting

    SERVICS

    Philips E-waste Management Program in India

    Philips has tied up with a recycler for collecting transporting and recycling unwanted broken

    down consumer products

    At Philips we offer consumers a convenient way of recycling their unwanted obsolete and

    damaged Philips products by dropping them off at convenient locations The program

    encompasses 8 major cities across India Consumers can approach one of 27 authorized Philips

    service centres which will act as collection points for consumer products which need recycling

    Our efforts are to expand the network in the near future

    Philips ensures that the consumer products received will be recycled in an environment-friendly

    manner Philips understand the corporate social responsibility and takes steps towards providing

    a safer environment to the future generations We design our products to continuously realize

    improvements and reduce their overall life cycle environmental impact Designing products for

    21

    recycling is an integral part of this approach Our aim is to use our planetrsquos limited resources

    effectively and respect the principle of extended producer responsibility This also calls for

    manufacturers to engage in developing solutions for effective and efficient recycling of their

    products We will continue to promote and invest into improved recycling systems to reduce the

    impact of electronic waste on the environment

    MANUFACTURING AT MOHALI PLANT ndash

    Mohali plant mainly manufactures lighting products basically of domestic usage this includes the

    following products ndash

    CFL bulbs ndash

    1 Genie - 5 watt 8 watt 11 watt

    2 Essential ndash 8 watt 11 watt 14 watt 18 watt 23 watt 29 watt

    3 Tornado ndash 5 watt 8 watt 11 watt 14 watt 18 watt 23watt 29 watt

    4 T5 slim tube 28 watt

    Coil plant ndash Philips Electronics India is the only company that produces coils in the whole

    lighting industries in the world and in India only at the MOHALI PLANT

    22

    Chapter-II

    OBJECTIVES OF THE STUDY

    23

    OBJECTIVES OF THE STUDY

    To study the various aspects of Satisfaction Level of the Employees working at Philips

    Electronics India Ltd Mohali

    To analyze the effect of Job satisfaction on the organisation

    To determine the relation between job satisfaction of employees and their commitment

    towards the organisation

    To analyze the performance model adopted by the Philips Electronics India Ltd Mohali

    to handle their manpower

    To suggest remedial measures for the improvement of the companyrsquos performance

    24

    Chapter-III

    Employees Commitment

    25

    Employees who are engaged in their work and committed to their organizations give companies

    crucial competitive advantagesmdashincluding higher productivity and lower employee turnover

    Thus it is not surprising that organizations of all sizes and types have invested substantially in

    policies and practices that foster engagement and commitment in their workforces

    But what are employee engagement and commitment exactly This report examines the ways in

    which employers and corporate consultants define these terms today and offers ideas for

    strengthening employee engagement Though different organizations define engagement

    differently some common themes emerge These themes include employeesrsquo satisfaction with

    their work and pride in their employer the extent to which people enjoy and believe in what they

    do for work and the perception that their employer values what they bring to the table The

    greater an employeersquos engagement the more likely he or she is to ldquogo the extra milerdquo and deliver

    excellent on-the-job performance In addition engaged employees may be more likely to commit

    to staying with their current organization Software giant Intuit2 for example found that highly

    engaged employees are 13 times more likely to be high performers than less engaged

    employees They are also five times less likely to voluntarily leave the company

    Clearly engagement and commitment can potentially translate into valuable business results for

    an organization To help you reap the benefits of an engaged committed workforce at your

    organization this report provides guidelines for understanding and measuring employee

    engagement and for designing and implementing effective engagement initiatives As you will

    26

    see everyday human resource practices such as recruitment training performance management

    and workforce surveys can provide powerful levers for enhancing engagement

    Employee Engagement Key Ingredients

    ldquoEmployee Engagement Definedrdquo shows examples of engagement definitions used by various

    corporations and consultancies Clearly definitions of employee engagement vary greatly across

    organizations Many managers wonder how such an elusive concept can be quantified The term

    does encompass several ingredients for which researchers have developed measurement

    techniques These ingredients include the degree to which employees fully occupy themselves in

    their work as well as the strength of their commitment to the employer and role Fortunately

    there is much research on these elements of engagementmdashwork that has deep roots in individual

    and group psychology

    Definition

    ldquoNo company small or large can win over the long run without energized employees who

    believe in the [firms] mission and understand how to achieve it Thats why you need to take the

    measure of employee engagement at least once a year through anonymous surveys in which

    people feel completely safe to speak their mindsrdquo

    -Jack and Suzy Welch-

    Common Themes How Companies Measure Engagement

    Employers typically assess their employeesrsquo engagement levels with company-wide attitude

    or opinion surveys

    27

    1048657 Pride in employer

    1048657 Satisfaction with employer

    1048657 Job satisfaction

    1048657 Opportunity to perform well at challenging work

    1048657 Recognition and positive feedback for onersquos contributions

    1048657 Personal support from onersquos supervisor

    1048657 Effort above and beyond the minimum

    1048657 Understanding the link between onersquos job and the organizationrsquos mission

    1048657 Prospects for future growth with onersquos employer

    1048657 Intention to stay with onersquos employer

    The Link Between Employer Practices and Employee Engagement

    How does an engaged workforce generate valuable business results for an organization The

    process starts with employer practices such as job and task design recruitment selection

    training compensation performance management and career development Such practices affect

    employeesrsquo level of engagement as well as job performance Performance and engagement then

    interact to produce business results Figure 1 depicts these relationships

    28

    EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

    1048657 How do you and other managers in your

    organization define commitment

    1048657 Are some employees in your company

    engaged in their work but not committed to

    the organization Committed to staying with

    your firm but not exactly engaged in their

    work Both engaged and committed

    1048657 To whom are your organizations employees

    committed The company Their supervisor

    Co-workers Team members Customers

    1048657 What business results has commitment from

    1048657 How do you and other managers in your

    organization define employee engagement

    1048657 How do you know that certain employees in

    your company are engaged Do they relish

    their jobs Enjoy specific responsibilities or

    tasks Willingly ldquogo the extra milerdquo

    1048657 In teams departments or business units in

    your company that have a large number of

    engaged employees what business results

    are you seeing Higher productivity Lower

    costs Greater revenues More efficiency

    29

    employees created for your organization For

    example has commitment reduced turnover

    and therefore decreased recruitment hiring

    and training costs

    1048657 What does your company do to reciprocate

    employees commitment Is the organization

    living up to its side of the bargain

    Lower turnover Higher product or service

    quality

    1048657 Conversely how do disengaged employees

    behave and what are the consequent costs

    for their teams units-and your entire

    company

    As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

    temperament attitudes and personality He or she uses these attributes to accomplish work

    behaviors according to organization-defined procedures by applying tools equipment andor

    technology Work behaviors in turn create the products and services that make an organization

    successful We classify work behaviors into three categories those required to accomplish duties

    and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

    employee contributes for the good of the organization (voluntary behaviors) and behaviors

    prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

    other counterproductive or illegal actions) Of course job performance occurs in an

    organizational context which includes elements such as leadership physical setting and social

    setting

    30

    Employers naturally want to encourage workers to perform prescribed and voluntary activities

    while avoiding proscribed ones To achieve these goals organizations use a number of HR

    practices that directly affect the person process and context components of job performance

    Employeesrsquo reactions to these practices determine their levels of engagement and commitment

    31

    Chapter-IV

    32

    LITERATURE OF THE REVIEW

    ldquo Job Satisfaction That Leads To The Commitment Of

    The Employees in The Organisationrdquo

    Literature of Review

    Gerge Bill Authentic Leadership

    In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

    point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

    What he means is that purpose is what drives employee commitment not the financial

    rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

    33

    hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

    are shareholders who can benefit from improved financials what draws people to their

    chosen careers is the work itself and its purpose in the world more than the profit

    possibilities

    Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

    that you cannot inspire employees by urging them to help management get the companyrsquos

    stock price uprdquo

    There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

    authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

    purpose of our work it means recognizing the purpose our organization fulfills that goes

    beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

    contribute to a larger purposerdquo

    In Built to Last Jim Collins and James Porras spend an entire book explaining their five

    year research study of major companies that led to this conclusion about employee

    commitment Purpose within a company is what sustains it profit is important but when

    itrsquos the prime directive companies falter

    -Marshal Goldsmith-

    How to Increase Employee Commitment

    In practice this involves walking the talk being transparent communicating effectively treating

    people equally teaching leading subordinates to increasingly excellent performance ndash and

    responding to subordinates as mature individuals who are owed fairness the truth and

    recognition of their achievements

    34

    Since managers interact directly and frequently with subordinates they are usually more tuned

    in to how employees are feeling than are executives Managers are in a better position to know

    for example when employees are feeling alienated and disengaged from their work which is

    very common today -- and expensive

    Gaining employee commitment results in greater profits because enthusiastic employees stay

    contribute discretionary effort and engage customers Performance soars when customers are

    enthused and stay and when executives managers and employees are a collaborative team

    united in achieving common goals

    But managers are often called middle managers for good reason their job is to motivate and

    guide subordinates while they at the same time are being judged by their bosses Because of

    their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

    create relationships with potential allies especially those with greater power who have access to

    top decision makers

    Harvard University Factors that Impact Employee Well Being Commitment and

    Productivity

    Business executives from the C-suite and HR to QC and RampD are by nature focused on the

    corporate bottom line A new trend in our dawning age of social sustainability is that many

    experts believe more attention should be paid to the dotted line - the one signed when a person

    35

    commits to employment at a company New Harvard research validates this approach affirming

    that trust and purpose play a significant role in building successful productive workplaces

    The behavioral research conducted by a team at Harvard University and Massachusetts General

    Hospital identifies the factors most likely to impact 21st century employee well being

    commitment and productivity The researchers found that commitment is largely influenced by

    ones sense of purpose feeling of personal impact and overall trust in the organization

    Productivity is largely affected by the quality of human relationships including cooperative

    social group moods and interaction

    The results lead us to conclude that workplaces that provide positive environments that foster

    interpersonal trust and quality personal relationships create the most committed and productive

    employees says Nancy Etcoff PhD the lead researcher on the study

    Expert Shares Keys to Building Successful Workplace Relationships

    According to business strategist Courtney Anderson JD MBA Outstanding leadership

    today means much more than just doing your job Success is creating an environment that fosters

    happy committed productive team members

    Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

    does not have to be difficult The biggest challenge she says is making the time to truly change

    in our overscheduled instant access competitive work environments With a little know-how it

    can be easy to evolve workplace well being and respond to these compelling research results

    -Mark Howell-

    CEO Bright Point

    High-performing companies recognize that employee commitment is a major contributing factor

    toward sustaining long-term success and creating value An engaged employee is involved and

    excited about their work and acts in a manner that will forward the organizationrsquos interest An

    36

    engaged workforce helps optimize and retain talent for the long-term because the employees

    choose to stay even when other employment alternatives exist

    According to Walker Information the top three drivers of employee commitment are

    Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

    want to enjoy their work feel they are appreciated and know they are making a contribution to

    their companyrsquos strategic objectives Additionally employees who have trust in their leadership

    and are trusted by their leadership have a greater dedication and are ultimately more productive

    on the job However according to recent data provided by the National Business Research

    Institute (NBRI) only 31 of all employees are truly engaged

    At BrightPoint we take employee engagement seriously and we work to create a culture that

    inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

    employees are shown in the 2011 BPNA Employee Commitment Survey The survey

    determined that close to 80 of respondents indicated they were satisfied with their jobs and

    daily activities General employee satisfaction increases when managers take an active interest

    in their employees beyond their day-to-day job responsibilities According to NBRI managers

    that actively coach build relationships and keep an open dialogue with their employees improve

    employee engagement

    We have a diverse workforce where each employee brings unique value and has individual

    needs Managers are learning to manage the individual and not the position In order to give

    managers the tools they need to be successful BrightPoint places strong emphasis on targeted

    leadership training workshops and continual learning resources In 2011 906 of managers at

    BrightPoint NA participated in the development opportunities offered and also made an effort to

    37

    help reinforce the learning of their team members This signals that our leadership team is taking

    an active interest in professional development and its connection to employee commitment

    As BrightPoint continues to increase focus on employee engagement the organization will grow

    stronger and maintain a substantial advantage over our competition Our employees possess the

    knowledge experience and resiliency to respond quickly to the demands of the marketplace and

    through their genuine commitment will deliver what our customers want with increasing

    efficiency and effectiveness Our responsibility is value-creation by growing our business and

    maintaining high levels of customer service and loyalty We believe the best way to accomplish

    this is through a strong committed and engaged workforce

    Performance Model Adopted At Mohali Plant

    38

    Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

    39

    Recruiting

    The messages in Philips Electronics Mohali organization conveys while seeking to attract job

    applicants also can influence future employeesrsquo engagement and commitment If your firm has

    designed jobs specifically to engage employees then organization want to ensure that recruiting

    ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

    skilled team environment or minimal supervision Applicants who notice and respond to these

    ads will more likely be motivated by these features Also consider how organization might best

    seek candidates from inside your organization When Organisation recruit existing employees for

    desirable jobs you enhance their engagement (by maximizing the person-job fit) and

    commitment (by providing growth and advancement opportunities to employees in return for

    their loyalty) If Organisation recruit from outside when qualified internal candidates are

    available Organization may unwittingly suggest to current employees that your company is not

    willing to reciprocate their commitment Existing staff may then begin questioning their own

    commitment to the firm By contrast organisation recruit external candidates to both the job and

    your organization For these candidates ensure that recruiting messages highlight attractive job

    features organizational values and commitment reciprocity That is in return for performance

    and dedication your company offers competitive pay and benefits flexible work hours and

    learning and career advancement opportunities Also remember that prospective employees have

    multiple commitments You will inevitably have to compete with those commitments as

    organization try to attract candidates to your firm Most people find it easier to make a new

    commitment when it is compatible with their other obligations For example you boost your

    chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

    work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

    Commitmentrdquo

    40

    Employee Selection

    Once recruiting efforts produce a pool of promising job candidates Philips select among them to

    fill available positions When organisation select the right individuals for the right jobs new

    hires carry out their work more smoothly and experience fewer performance problems The

    result Greater enjoyment ofmdashand engagement inmdashthe job

    To enhance engagement through your selection of employees identify those candidates who are

    best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

    that have obvious relevance to the job in questionmdashfor example by asking interviewees what

    they know about the role and having them provide work samples Most candidates will view

    these techniques more positively than tests with less apparent relevance such as personality and

    integrity assessments Successful candidates feel good about having ldquopassed the test and see

    company as careful and capable for having selected them A positive initial impression of an

    employer encourages growth of long-term commitment

    Training and Development

    Training and development can serve as additional levers for enhancing engagement and

    commitment For new hires training usually begins with orientation Orientation presents several

    important opportunitiesmdashincluding explaining pay work schedules and company policies Most

    important it gives you a chance to encourage employee engagement by explaining how the new

    hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

    Electronics describe how r company is organized introduce the new employee to his or her co-

    workers give the person a tour of the area where he or she will be working and explain safety

    regulations and other procedural matters In short you foster person-organization fitmdashvital for

    developing productive and dedicated employees Through training you help new and current

    41

    employees acquire the knowledge and skills they need to perform their jobs And employees who

    enhance their skills through training are more likely to engage fully in their work because they

    derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

    company as well as their own employability in the job market In addition most companies offer

    higher wages for skilled workers to compensate them for their greater value and to discourage

    turnover

    Compensation

    Like the HR practices discussed above compensation can powerfully influence employee

    engagement and commitment Some compensation components encourage commitment to

    employers while others motivate engagement in the job It is possible to stimulate one and not

    the other though itrsquos generally better to foster both For example a company that offers a strong

    performance incentive system but no retirement plan will probably realize exceptional

    engagement from its workers however they may eventually commit themselves to another

    company that does offer a good retirement plan Meanwhile an organization that offers generous

    retirement benefits but a traditional seniority-based pay grade system may have committed

    employees however these workers might deliver pedestrian performance as they bide their time

    until retirement In designing compensation plans you therefore need to consider employee

    engagement and commitment strategically

    Encourage managers to include employees in the goal-setting process This technique helps to

    ensure that workers understand the goals It also promotes acceptance of challenging objectives

    because people generally feel more committed to goals they have helped define In addition

    consider how you and other managers will recognize and encourage contributions that exceed

    expectations For example when a piece of equipment malfunctions Joe finds other ways to

    maintain production rather than merely shutting down the machine and waiting for the

    42

    maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

    offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

    up Performance management processes operate on a continuous basis Therefore they provide

    perhaps the best ongoing opportunities for employers to foster employee engagement and

    commitment For example managers can use routine discussions about performance and

    feedback sessions to learn which aspects of the job hold the most interest for each employee and

    which tasks are most challenging During such discussions managers also can define what going

    above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

    contributions An employeersquos aspirations and career goals can receive careful attention during

    performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

    can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

    your organization and the employeersquos other life commitments Through such means the

    organization personalizes its relationship to each employee and provides support while also

    expressing appreciation for their contributionsmdash key drivers of engagement and commitment

    To further engage employees and win their commitment through your performance management

    programs consider how to treat your organizationrsquos most experienced employees In many cases

    these employees understand the intricacies of a job better than their supervisors or managers do

    By virtue of long identification with your organization they may be deeply committed to high-

    level goals They use their expertise to contribute in ways that newer employees simply cannot

    match But many of them also may be planning to retire soon especially if they are from the

    ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

    a performance management system that recognizes and rewards proactive sharing of knowledge

    and expertise among co-workers For example create knowledge repositories or learning

    histories that can be stored in databases that employees can access and then create incentives

    43

    for people who contribute to and use these repositories Of course effective performance

    management systems also identify employees who are not meeting expectations Failing to

    address problem performance can erode other employeesrsquo engagement and commitment as their

    workloads increase and they conclude that the company is willing to tolerate poor performance

    If feedback coaching and remedial training are of little avail the manager may need to move the

    person to a different position within the company where he or she can make a more valuable

    contribution or let the individual go if there is no good match elsewhere in the organization

    44

    Chapter-V

    RESEARCH METHODOLOGY

    The basic task of research is to generate accurate information for use in decision-making

    Research can be defined as the systematic and objective process of gathering recording and

    analyzing data for aid in making business decisions As the project involves analyzing of

    45

    financial structure the research is exploratory in nature covering financial parameters and come

    of the important ratios to carry out research There are basically two techniques adopted for

    obtaining information

    Primary Data

    Secondary Data

    Primary Data is gathered specifically for the project at hand through personal interviews with

    the accounts officers

    Sample Size = 100 Employees

    Secondary data is previously collected and assembled for some project other than the one at

    hand It is gathered and recorded by someone else prior to current needs of the researcher It is

    less expensive than the primary date

    Secondary Data can be obtained from both external and internal sources

    External data may be collected from books and periodicals government sources media and other

    commercial sources

    Internal data is that secondary data which is created recorded or generated by the organization

    As the project is explanatory in nature secondary data is collected from the reports of the

    company books journals and interest Secondary data is gathered from annual reports official

    records and standing orders of the units

    CHAPTER - VI

    DATA ANALYSIS AND INTERPRETATION

    46

    The data after collection is to be processed and analyzed in accordance with the outline

    and down for the purpose at the time of developing research plan

    Technically speaking processing implies editing coding classification and tabulation of

    collected data so that they are amenable to analysis The term analysis refers to the computation

    of certain measures along with searching for pattern groups Thus in the process of analysis

    relationship or difference should be subjected to statistical tests of significance to determine with

    what validity data can be said to indicate any conclusions

    The analysis of data in a general way involves a number of closely related operations

    which are performed with the purpose of summarizing the collected data and organizing them in

    such a manner that they answer the research questions In this study the researcher followed

    above process carefully and it is presented in this chapter

    47

    Table 41 ndash To know the department in which employees are belongs to

    S

    ou rc

    e

    survey data

    Inference

    From the above table it shows that 35 of employees are belongs to

    production department

    FIGURE 41

    S

    SI No

    D

    Department

    N

    No of Respondents

    P

    Percentage

    1

    1

    M

    Mechanical

    3

    30

    3

    30

    2

    2

    E

    Electrical

    2

    25

    2

    25

    3

    3

    P

    Production

    3

    35

    3

    35

    4

    4

    O

    Others

    1

    10

    1

    10

    T

    Total

    1

    100

    1

    100

    48

    REPRESENTS THE DEPARTMENT

    Table 42 ndash To know working experience of the employees

    Source survey data

    Inference

    From the above table it shows that 34 of the employees have 4 ndash 6

    years experience

    S

    SI No

    W

    Work Experience

    N

    No of Respondents

    P

    Percentage

    1

    1

    B

    Below 2 years

    1

    33

    1

    13

    2

    2

    2

    2ndash 4 years

    3

    30

    3

    30

    3

    3

    4

    4ndash 6 years

    3

    34

    3

    34

    4

    4

    A

    Above 6 years

    2

    23

    2

    23

    T

    otal

    1

    100

    1

    100

    49

    FIGURE 42

    REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

    Table 43 ndash To know the physical working environment

    S

    SI No

    W

    Working Environment

    N

    No of Respondents

    P

    Percentage

    1

    1

    E

    Excellent

    1

    12

    1

    12

    2

    2

    G

    Good

    5

    57

    5

    57

    3

    3

    F

    Fair

    2

    28

    2

    28

    4

    4

    P

    Poor

    0

    03

    0

    33

    5

    5

    V

    Very Poor

    0

    00

    0

    00

    T

    Total

    1

    100

    1

    100

    Source survey data

    Inference

    From the above table it shows that 57 of the employees were feeling good about the working environment

    50

    FIGURE 43

    REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

    51

    Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

    S

    SI No

    N

    Non-Monitory Benefits offered

    to Employees

    N

    No of Respondents

    P

    Percentage

    1

    1

    H

    Highly Satisfied

    1

    14

    1

    14

    2

    2

    S

    Satisfied

    5

    54

    5

    54

    3

    3

    N

    Neither Satisfied nor Dissatisfied

    2

    25

    2

    25

    4

    4

    D

    Dissatisfied

    0

    05

    0

    05

    5

    5

    H

    Highly Dissatisfied

    0

    02

    0

    02

    Total 1

    100

    1

    100

    Source survey data

    Inference

    From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

    FIGURE 44

    REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

    52

    Table 45 ndash To know the satisfaction level of respondents towards the work

    assigned

    Source survey dataInference

    From the above table it shows that 45 of the respondents were satisfied towards the work assigned

    FIGURE 45

    S

    SI No

    A

    Amount of Work

    N

    No of Respondents

    P

    Percentage

    1

    1

    H

    Highly satisfied

    2

    20

    2

    20

    2

    2

    S

    Satisfied

    4

    45

    4

    45

    3

    3

    N

    Neither Satisfied nor Dissatisfied

    1

    12

    1

    12

    4

    4

    D

    Dissatisfied

    1

    18

    1

    18

    5

    5

    H

    Highly Dissatisfied

    0

    06

    0

    06

    Total 1

    100

    1

    100

    53

    REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

    54

    Table 46 ndash Opinion about the career development programme in their organisation

    S

    SI No

    C

    Career Development

    N

    No of Respondents

    P

    Percentage

    H

    Highly satisfied

    1

    12

    1

    12

    S

    Satisfied

    5

    56

    5

    56

    N

    Neither Satisfied nor Dissatisfied

    2

    22

    2

    22

    D

    Dissatisfied

    1

    10

    1

    10

    H

    Highly Dissatisfied

    0

    00

    0

    00

    Total 1

    100

    1

    100

    Source survey data

    Inference

    From the above table it shows that 56 of the employees were satisfied

    with the opinion about the carrier development programme in their organisation

    FIGURE 46

    REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

    PROGRAMME IN THEIR ORGANISATION

    55

    Table 47 ndash To know the cooperation of co-workers

    S

    SI No

    C

    Co-operation of Workers

    N

    No of Respondents

    P

    Percentage

    1

    1

    H

    Highly satisfied

    2

    20

    2

    20

    2

    2

    S

    Satisfied

    6

    66

    6

    66

    3

    3

    N

    Neither Satisfied nor Dissatisfied

    1

    11

    1

    11

    4

    4

    D

    Dissatisfied

    0

    03

    0

    03

    5

    5

    H

    Highly Dissatisfied

    0

    00

    0

    00

    Total 1

    100

    1

    100

    Source survey data

    Inference

    From the above table it shows that 66 of the employees were satisfied

    with the cooperation of co-workers

    FIGURE 47

    56

    REPRESENTS THE COOPERATION OF CO-WORKERS

    57

    Table 48 ndash To know the satisfaction of Respondents with top management

    S

    SI No

    S

    Satisfaction with Top

    Management

    N

    No of Respondents

    P

    Percentage

    1

    1

    H

    Highly satisfied

    2

    26

    2

    26

    2

    2

    S

    Satisfied

    5

    51

    5

    51

    3

    3

    N

    Neither Satisfied nor Dissatisfied

    1

    17

    1

    17

    4

    4

    D

    Dissatisfied

    0

    06

    0

    06

    5

    5

    H

    Highly dissatisfied

    0

    00

    0

    00

    Total 1

    100

    1

    100

    Source survey data

    Inference

    From the above table it shows that 51 of the employees were satisfied with the top management

    FIGURE 48

    58

    REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

    Table 49 ndash To know the satisfaction of Respondents with their subordinates

    Source survey data

    Inference

    From the above table it shows that 67 of the employees were satisfied with their subordinates

    S

    SI

    No

    S

    Satisfaction with Subordinates

    N

    No of Respondents

    P

    Percentage

    1

    1

    H

    Highly satisfied

    1

    12

    1

    12

    2

    2

    S

    Satisfied

    6

    67

    6

    67

    2

    3

    N

    Neither Satisfied nor Dissatisfied

    1

    14

    1

    14

    4

    D

    Dissatisfied

    0

    07

    0

    07

    5

    5

    H

    Highly Dissatisfied

    0

    00

    0

    00

    Total 1

    100

    1

    100

    59

    FIGURE 49

    REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

    60

    Table 410 ndash To know the level of satisfaction regarding nature of job

    S

    SI No

    J

    Job Satisfaction

    N

    No of Respondents

    P

    Percentage

    1

    1

    H

    Highly satisfied

    2

    22

    2

    22

    2

    2

    S

    Satisfied

    5

    56

    5

    56

    3

    3

    N

    Neither Satisfied nor Dissatisfied

    1

    16

    1

    16

    4

    4

    D

    Dissatisfied

    0

    07

    0

    07

    5

    5

    H

    Highly Dissatisfied

    0

    00

    0

    00

    Total 1

    100

    1

    100

    Source survey dataInference

    From the above table it shows that 56 of the employees were satisfied with their job

    FIGURE 410

    61

    REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

    Table 411 ndash To know whether there is any job pressure in their work

    Source survey data

    Inference

    From the above table it shows that 72 of employees said there is job pressure in their work

    FIGURE 411

    REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

    S

    SI No

    J

    Job Pressure

    N

    No of Respondents

    P

    Percentage

    1

    1

    Y

    Yes

    7

    72

    7

    72

    2

    2

    N

    No

    2

    28

    2

    28

    T

    Total

    1

    100

    1

    100

    62

    Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

    amp talents

    S

    SI No

    D

    Development of Skills and

    Talents

    N

    No of Respondents

    P

    Percentage

    1

    1

    H

    Highly Agree

    1

    12

    1

    12

    2

    2

    A

    Agree

    5

    52

    5

    52

    3

    3

    N

    Neither Agree nor Disagree

    2

    28

    2

    28

    4

    4

    D

    Disagree

    0

    06

    0

    06

    5

    5

    H

    Highly Disagree

    0

    02

    0

    02

    Total 1

    100

    1

    100

    Source survey data

    Inference

    From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

    63

    FIRGURE 412

    REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

    64

    Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

    S

    SI No

    W

    Welfare Facilities

    N

    No of Respondents

    P

    Percentage

    1

    1

    H

    Highly satisfied

    0

    09

    9

    09

    2

    2

    S

    Satisfied

    5

    57

    5

    57

    3

    3

    N

    Neither Satisfied nor Dissatisfied

    2

    29

    2

    29

    4

    4

    D

    Dissatisfied

    5

    05

    0

    05

    5

    5

    H

    Highly Dissatisfied

    0

    00

    0

    00

    Total 1

    100

    1

    100

    Source survey data

    Inference

    From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

    FIGURE 413

    REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

    65

    Table 414 ndash To know the employee satisfaction towards the salary

    Source survey data

    Inference

    From the above table it shows that 67 of the employees were satisfied

    with their salary

    FIGURE 414

    REPRESENTS THE SATISFACTION TOWARDS THE SALARY

    S

    SI No

    P

    Payment Satisfaction

    N

    No of Respondents

    P

    Percentage

    1

    1

    Y

    Yes

    6

    67

    6

    67

    2

    2

    N

    No

    3

    33

    3

    33

    T

    otal

    1

    100

    1

    100

    66

    Table 415 ndash To know the employees willingness amp Commitment Towards

    Organisation

    Source survey data

    Inference

    From the above table it shows that 59 of the employees were willing to

    continue in this organisation

    FIGURE 415

    REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

    S

    SI No

    W

    Willingness to Work

    N

    No of Respondents

    P

    Percentage

    1

    1

    Y

    Yes

    5

    59

    5

    59

    2

    2

    N

    No

    4

    41

    4

    41

    T

    Total

    1

    00

    1

    00

    67

    CHI-SQUARE METHOD

    The chi square test is one of the simplest and most widely used non-

    parametric tests in statistical work As a non-parametric test it can be used to determine

    if categorical data shows dependency or the two classifications are independent It can

    also be used to make comparisons between theoretical population and actual data

    when categories are used

    n

    Chi square χsup2= sum (O-E) sup2 E

    i =1

    Where O= observed frequency

    E= expected frequency

    68

    OBSERVED FREQUENCY

    Table 419 shows the relationship between the department and the job satisfaction

    Over All

    Job

    SatisfactionHighly

    SatisfiedSatisfied

    Neither

    Satisfied nor

    Dissatisfied

    DissatisfiedHighly

    Dissatisfied

    Sub

    Total

    Mechanical 5 6 14 3 2 30

    Electrical 6 8 6 3 2 25

    Production 9 13 7 4 2 35

    Others 2 3 2 2 1 10

    Sub Total 22 30 29 12 7 100

    69

    EXPECTED FREQUENCY

    Over All

    Job

    SatisfactionHighly

    SatisfiedSatisfied

    Neither

    Satisfied nor

    Dissatisfied

    DissatisfiedHighly

    Dissatisfied

    Sub

    Total

    Mechanical 7 8 9 4 2 30

    Electrical 5 8 7 3 2 25

    Production 8 11 10 4 2 35

    Others 2 3 3 1 1 10

    Sub Total 22 30 29 12 7 100

    Null Hypothesis (Ho)

    There is no significant difference between the department and the job satisfaction

    Alternative Hypothesis (Ho)

    There is significant difference between the job satisfaction

    Co Relation

    70

    Chapter-V

    CONCLUSIONS AND

    RECOMMENDATIONS

    71

    CONCLUSION

    On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

    Ltd Mohali made in the previous chapters following conclusions are drawn

    General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

    Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

    environment of the company is very healthy The visitors feel happy after the campus

    Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

    indigenous technology Philips was appropriately chosen as the brand name as self reliance and

    building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

    Financial structure PHILIPS is a low debt company signifying its dependence mainly on

    its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

    position by channelising these internal accruals to fund its expansion programmes

    Working results PTL has registered a handsome and constant growth in its profits because

    of a brisk demand for new and better technology electronic items None of the other electronic

    company has shown such a steady growth Philips has recorded the lowest current ratio

    However with this lowest current ratio PTL still enjoys moderate payment period and highest

    velocity of creditors and debtors only due to commitment of itrsquos employees

    72

    SUMMARY

    According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

    employee loyalty are praise and recognition a sense of contribution to the company learning and

    development and having a best friend at work

    Creating a fairy-tale work environment begins withrecognition Your employees need it more

    than money perks or titles Here are eight tips regarding recognition Remember these and your

    employees may just start whistling while they work It is up to me The corporate culture or

    financial rewards will not make your team successful It is up to you Recognition is one thing

    that is completely in your control

    Strong relationships are vital in todays economy Strengthening employee relationships is even

    more necessary as companies downsize and lay off As your workforce shrinks and you need to

    do more with less keeping quality employees becomes even more critical As a manager it is

    your job to bond your best people to your company through recognition And you also must help

    direct and motivate your core performers

    Simple rewards earn big returns There are some relatively simple things you can do that will

    earn big returns For example remember your employees birthdays and work anniversaries find

    out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

    spend time with their kids) make the most of your formal service awards with some preparation

    and a group presentation walk around your department every day and talk to your

    people and thank them sincerely and often

    73

    Make it specific Praise and recognition must be specific to have impact General praise such as

    You do great work actually can have the opposite effect and leave your employees wondering

    Does he have any idea what I really do around here Specific praise links individual

    accomplishments to company goals For example Cheryl I noticed the way you handled that

    customer complaint Great work As you know we value quick resolutions of problems as

    one of our core strategies

    Ask the best to stay Call your best people into your office one at a time Let that bright young

    college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

    your team relies on her expertise and organizational skillsRemarkably a significant percent of

    high-impact performers report that they left their last job because No one ever asked me to

    stay

    Forget cash

    Remember the saying Money cant buy everything Well its true Dont wait until you can

    offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

    work satisfaction top on employees lists is feeling appreciated In fact when employees feel

    recognized and involved they are much less likely to keep asking about money

    Recognize

    Recognition means most to an employee when it is sincere and spontaneous According to the

    largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

    at least every seven days If you wait until a year-end party or an annual review you are waiting

    much too long to recognize and you probably are losing people you do not need to

    74

    Recognition works

    Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

    performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

    ways that build high commitment typically are on the order of 30 to 50 percent

    Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

    Learn to recognize your employees for their efforts thank them often and reward their

    achievements You can awaken them from their anger and apathy and they will fall in love with

    their jobs again Chances are you will work together happily ever after

    So there is direct relation with employee satisfaction and their commitment towards the

    organization and it is also clear from the above discussion that only monetary elements are not

    sufficient for employee satisfaction rather other element like employer behavior recognisation

    and other moral value

    75

    RECOMMENDATIONS

    PHILIPS should increase its capacity utilization It should work at full capacity to

    minimize its cost of production With this increase in capacity utilization the total cost

    will spread over more units thereby decreasing the per unit cost

    PHILIPS should decrease the credit facilities provided to its consumers The payback

    period is quite high in case of debtors as compared to creditors it should be more or less

    equal as it will help in improving company liquidity

    PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

    business as it accounts very less as compare to other businesses of Philips

    Another recommendation for Mohali plant is about the HR department that is they

    should appoint permanent and skilled workers as against casual workers which generally add

    up to the profit of the company

    76

    BIBLIOGRAPHY

    1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

    2 Monthly Journals of Philips Electronics India Ltd

    3 Authentic Leadership Medtronic CEO Bill George

    4 wwwindiaphilipscom

    5 wwwwikipediacom

    6 httpwwwemployeecommitmentcom

    7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

    8 Employee Commitment A Leader Ship Guide Joe Folkman

    9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

    77

    Questionnaire

    Name __________________________________________________________

    Age______________________________ Gender _______________________

    Qualification _______________________ Contact No ___________________

    Q1 In which department you are working

    Electrical Production Mechanical Other

    Q2 What is your working experience

    gt2 Years 2-4 Years 4-6 Years lt 6 Years

    Q3 How You like the physical Working Environment of the organization

    Excellent Good Fair Poor Very Poor

    Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

    Highly Dissatisfied Dissatisfied

    Q5 Are you satisfied with your work

    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

    Highly Dissatisfied Dissatisfied

    Q6 Are you satisfied with the career development programe of the company

    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

    Highly Dissatisfied Dissatisfied

    Q7 Is other staff of the organization is co-operative with you

    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

    Highly Dissatisfied Dissatisfied

    Q8 Are you satisfied with top level management

    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

    Highly Dissatisfied Dissatisfied

    78

    Q9 Are you satisfied with your subordinates

    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

    Highly Dissatisfied Dissatisfied

    Q10 Are you satisfied with the nature of the Job

    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

    Highly Dissatisfied Dissatisfied

    Q11 Do you have any Job Pressure in work

    Yes No

    Q12 Do you satisfied with the opportunities provided by the organisation

    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

    Highly Dissatisfied Dissatisfied

    Q13 Are you satisfied with the welfare facilities provided by the organisation

    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

    Highly Dissatisfied Dissatisfied

    Q14 Are you satisfied towards your salary

    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

    Highly Dissatisfied Dissatisfied

    Q15 Are you committed towards the organisation

    Yes No

    Signature

    • SSI No
    • DDepartment
    • NNo of Respondents
    • PPercentage
    • 11
    • MMechanical
    • 330
    • 330
    • 22
    • EElectrical
    • 225
    • 225
    • 33
    • PProduction
    • 335
    • 335
    • 44
    • OOthers
    • 110
    • 110
    • TTotal
    • 1100
    • 1100
    • SSI No
    • WWork Experience
    • NNo of Respondents
    • PPercentage
    • 11
    • BBelow 2 years
    • 133
    • 113
    • 22
    • 2 2ndash 4 years
    • 330
    • 330
    • 33
    • 4 4ndash 6 years
    • 334
    • 334
    • 44
    • AAbove 6 years
    • 223
    • 223
    • Total
    • 1100
    • 1100
    • SSI No
    • AAmount of Work
    • NNo of Respondents
    • PPercentage
    • 11
    • HHighly satisfied
    • 220
    • 220
    • 22
    • SSatisfied
    • 445
    • 445
    • 33
    • NNeither Satisfied nor Dissatisfied
    • 112
    • 112
    • 44
    • DDissatisfied
    • 118
    • 118
    • 55
    • HHighly Dissatisfied
    • 006
    • 006
    • Total
    • 1100
    • 1100
    • SSI No
    • SSatisfaction with Subordinates
    • NNo of Respondents
    • PPercentage
    • 11
    • HHighly satisfied
    • 112
    • 112
    • 22
    • SSatisfied
    • 667
    • 667
    • 23
    • NNeither Satisfied nor Dissatisfied
    • 114
    • 114
    • 4
    • DDissatisfied
    • 007
    • 007
    • 55
    • HHighly Dissatisfied
    • 0 00
    • 000
    • Total
    • 1100
    • 1100
    • SSI No
    • JJob Pressure
    • NNo of Respondents
    • PPercentage
    • 11
    • YYes
    • 772
    • 772
    • 22
    • NNo
    • 228
    • 228
    • TTotal
    • 1100
    • 1100
    • SSI No
    • PPayment Satisfaction
    • NNo of Respondents
    • PPercentage
    • 11
    • YYes
    • 667
    • 667
    • 22
    • NNo
    • 333
    • 333
    • Total
    • 1100
    • 1100
    • SSI No
    • WWillingness to Work
    • NNo of Respondents
    • PPercentage
    • 11
    • YYes
    • 559
    • 559
    • 22
    • NNo
    • 441
    • 441
    • TTotal
    • 100
    • 100
      • MISSION amp VISION
      • Mission
      • Vision
      • Philips Electronics India Limited
        • SSI No
        • WWorking Environment
        • NNo of Respondents
        • PPercentage
        • 11
        • EExcellent
        • 112
        • 112
        • 22
        • GGood
        • 557
        • 557
        • 33
        • FFair
        • 228
        • 228
        • 44
        • PPoor
        • 003
        • 033
        • 55
        • VVery Poor
        • 000
        • 000
        • TTotal
        • 1100
        • 1100
        • SSI No
        • NNon-Monitory Benefits offered to Employees
        • NNo of Respondents
        • PPercentage
        • 11
        • HHighly Satisfied
        • 114
        • 114
        • 22
        • SSatisfied
        • 554
        • 554
        • 33
        • NNeither Satisfied nor Dissatisfied
        • 225
        • 225
        • 44
        • DDissatisfied
        • 005
        • 005
        • 55
        • HHighly Dissatisfied
        • 002
        • 002
        • Total
        • 1100
        • 1100
        • SSI No
        • CCareer Development
        • NNo of Respondents
        • PPercentage
        • HHighly satisfied
        • 112
        • 112
        • SSatisfied
        • 556
        • 556
        • NNeither Satisfied nor Dissatisfied
        • 222
        • 222
        • DDissatisfied
        • 110
        • 110
        • HHighly Dissatisfied
        • 000
        • 000
        • Total
        • 1100
        • 1100
        • SSI No
        • CCo-operation of Workers
        • NNo of Respondents
        • PPercentage
        • 11
        • HHighly satisfied
        • 220
        • 220
        • 22
        • SSatisfied
        • 666
        • 666
        • 33
        • NNeither Satisfied nor Dissatisfied
        • 111
        • 111
        • 44
        • DDissatisfied
        • 003
        • 003
        • 55
        • HHighly Dissatisfied
        • 000
        • 000
        • Total
        • 1100
        • 1100
        • SSI No
        • SSatisfaction with Top Management
        • NNo of Respondents
        • PPercentage
        • 11
        • HHighly satisfied
        • 226
        • 226
        • 22
        • SSatisfied
        • 551
        • 551
        • 33
        • NNeither Satisfied nor Dissatisfied
        • 117
        • 117
        • 44
        • DDissatisfied
        • 006
        • 006
        • 55
        • HHighly dissatisfied
        • 000
        • 000
        • Total
        • 1100
        • 1100
        • SSI No
        • JJob Satisfaction
        • NNo of Respondents
        • PPercentage
        • 11
        • HHighly satisfied
        • 222
        • 222
        • 22
        • SSatisfied
        • 556
        • 556
        • 33
        • NNeither Satisfied nor Dissatisfied
        • 116
        • 116
        • 44
        • DDissatisfied
        • 007
        • 007
        • 55
        • HHighly Dissatisfied
        • 000
        • 000
        • Total
        • 1100
        • 1100
        • SSI No
        • DDevelopment of Skills and Talents
        • NNo of Respondents
        • PPercentage
        • 1 1
        • HHighly Agree
        • 112
        • 112
        • 22
        • AAgree
        • 552
        • 552
        • 33
        • NNeither Agree nor Disagree
        • 228
        • 228
        • 44
        • DDisagree
        • 006
        • 006
        • 55
        • HHighly Disagree
        • 002
        • 002
        • Total
        • 1100
        • 1100
        • SSI No
        • WWelfare Facilities
        • NNo of Respondents
        • PPercentage
        • 11
        • HHighly satisfied
        • 009
        • 909
        • 22
        • SSatisfied
        • 557
        • 557
        • 33
        • NNeither Satisfied nor Dissatisfied
        • 229
        • 229
        • 44
        • DDissatisfied
        • 505
        • 005
        • 55
        • HHighly Dissatisfied
        • 000
        • 000
        • Total
        • 1100
        • 1100
          • SUMMARY
          • RECOMMENDATIONS
          • BIBLIOGRAPHY

      3

      Deliver great results

      We continually raise the bar

      We play to win big and always set ambitious targets

      We challenge the status quo and experiment with new ways

      We take clear decisions and implement with speed and discipline

      Develop people

      We get the best from ourselves and each other

      We attract the best players to create strong and diverse teams

      We take risks by giving people stretch assignments to accelerate their development

      We personally invest significant time to coach and recognize people

      Depend on each other

      We deliver more value by working as One Philips

      We think as One Philips and act as owners

      We trust and empower each other to contribute our best

      We team up and allocate resources to the most promising opportunities

      4

      HISTORY

      When Philips started manufacturing incandescent lamps in 1891 there was already a

      separate industrial research laboratory outside the factory a concept virtually unknown

      elsewhere In 1913 another major step was taken with the opening of a physics laboratory

      (the Nat Lab) Under the leadership of Dr Gilles Holst the Philips Research organization

      became a major center of technical competence and innovation

      From 1914-1945

      1914 to 1945 saw considerable growth and diversification Improvements were made to the

      incandescent lamp and gas discharge lamps proved more efficient in generating light

      Meanwhile our bulb expertise led to new products such as the X-ray tube and the radio valve

      The invention of the pentode gave Philips an important patent in radio In 1923 Philips decided

      to become a systems supplier instead of a components company and consequently the research

      organization broadened its scope into radio as well as television

      1945-1970

      After World War II there was a period of expansion The sky was the limit Television built on

      research carried out in the 30s became a mass-produced consumer phenomenon The invention

      of the transistor by Bell Labs changed the world of electronics forever We built up a strong

      patent position in magnetic materials and contributed many breakthroughs such as the LOCOS

      process (LOCal Oxidation of Silicon) used in every modern Metal-Oxide-Semiconductor

      (MOS) IC the rotary heads for the Philishave electric shaver (1950s) and the compact audio

      cassette (1963) a breakthrough in audio recording Research laboratories in England France

      Germany and the USA were founded

      5

      1970-today

      From 1970 to the present day our research has been tied much more closely to our industrial and

      business activities This resulted in revolutionary developments such as the introduction of the

      CD the DVD and Blu-ray Disc In the medical sphere we made great strides forward in

      magnetic-resonance imaging and ultrasound and with our increasing focus on health and well-

      being these developments are still ongoing in 2006 we saw the first commercial launch of a 3D

      scanner

      In that same year we sold 80 of our Semiconductors business as a new independent company

      NXP was created We also adopted Open Innovation as our way of working the High Tech

      Campus Eindhoven was opened up to external companies

      At Philips Research we continue to focus on meaningful innovations that improve peoplersquos

      lives Ambilight for example has brought a whole new dimension to TV viewing and in 2007

      we developed Lumiramic ndash a groundbreaking new phosphor technology for energy-efficient

      white LEDs ndash together with our partners

      The future of Philips Research

      Philips Research will remain an important driving force in realizing Philipsrsquo vision to become an

      even more market-driven and people-centric health and well-being company We do this by

      continually evaluating key issues and trends in society to ensure that peoplersquos needs are at the

      heart of our innovations now and in the future

      Royal Philips Electronics of the Netherlands is a diversified Health and Well-being

      company focused on improving peoplersquos lives through timely innovations As a world leader in

      healthcare lifestyle and lighting Philips integrates technologies and design into people-centric

      6

      solutions based on fundamental customer insights and the brand promise of ldquosense and

      simplicityrdquo

      Headquartered in the Netherlands Philips employs approximately 121000 employees in more

      than 60 countries worldwide With sales of EUR 26 billion in 2008 the company is a market

      leader in cardiac care acute care and home healthcare energy efficient lighting solutions and new

      lighting applications as well as lifestyle products for personal well-being and pleasure with

      strong leadership positions in flat TV male shaving and grooming portable entertainment and

      oral healthcare

      Philips Electronics India Limited

      Philips Electronics India Limited a subsidiary of the Netherlands-based Royal Philips

      Electronics is the leading Health and Wellbeing company Today Philips is a simpler and more

      focused company with global leadership positions in key markets of Healthcare Lighting and

      Consumer Lifestyle addressing peoplersquos Health and wellbeing needs and aspirations as its

      overarching theme

      As one of the nations most well-known and well-loved brands Philips is a part of practically

      every Indians life With recent launch of Philips Respironics product categories in obstructive

      sleep apnea management and home respiratory care home decorative lighting range and ALU

      range Philips products find use in virtually every aspect of an individualrsquos daily life 24X7 - at

      home at work on the move and at rest Philips stands as a source of easy to use trendy and

      innovative internationally acclaimed products with superior design and technology that enhance

      the quality of consumers professional and personal lives

      Philips has been operating in India for over 75 years and employs over 4500 employees around

      7

      the country The company has an excellent pan India distribution and after-sales service network

      BUSINESSES

      Lighting

      Philips Electronics India Indiarsquos largest lighting company operates in business areas of Lamps

      Luminaires Lighting Electronics Automotive and Special Lighting Today as global leader in

      Lighting Philips is driving the switch to energy-efficient solutions With worldwide electrical

      lighting using 19 per cent of all electricity the use of energy-efficient lighting will significantly

      reduce energy consumption around the world and thereby cut harmful CO2 emissions Philips

      India has been consistently working with industry bodies such as ELCOMA Bureau of energy

      efficiency and NGOs towards addressing Indiarsquos power crisis through promotion of energy

      efficient lighting in India

      Philips provides advanced energy-efficient solutions for all segments road lighting office amp

      industrial hospitality and home Philips is also a leader in shaping the future with exciting new

      lighting applications and technologies such as LED technology which besides energy

      efficiency provides attractive benefits and endless new lsquonever-before-possiblersquo lighting

      solutions

      In 2008 Philips inaugurated a global research and development (RampD) centre for lighting

      electronics in India This was its third such unit in the world The facility which is situated in

      Noida will not only cater to the needs of the Indian market but also the Asia-Pacific Europe and

      North America The other RampD centres are located at Eindhoven in the Netherlands and in

      Shanghai China One of the primary research areas for the centre is to develop products that can

      8

      tackle high voltage fluctuations in India The centre currently employs 35 engineers Around 40

      per cent of Philipsrsquo revenue in India comes from the lighting business

      Consumer lifestyle

      Guided by the brand promise of ldquosense and simplicityrdquo and the consumer insights Philips

      Consumer Lifestyle offers rich new consumer experiences that meet consumersrsquo desire for

      relaxation and improving their state of mind Philips also responds to the consumers desire for

      wellness and pleasure by introducing products that meet the individualrsquos interests in terms of

      their mind space body and appearance

      The Consumer Lifestyle arm in India operates in the business areas of Home Entertainment

      solutions and Personal Infotainment with product categories such as TVs home theatre systems

      music systems DVD players personal entertainment solutions sound accessories Domestic

      Appliances and Personal care

      Philips Innovation Campus (PIC)

      Philips Innovation Campus (PIC) Bangalore is a division of Philips Electronics India Limited

      which is owned 96 by Royal Philips Electronics NV The Netherlands It was established in

      August 1996 with a vision to be an innovation hub creating next generation solutions and

      products for Healthcare and Lifestyle With the objective of meeting the growing need for high-

      quality cost-effective software development capacity within the organization PICrsquos share has

      increased significantly from 8 in 1998 to around 20 in 2008

      9

      Working at PIC are about 1000 of the industrys finest professionals using state-of-the-art

      software engineering paradigms and platforms including real-time systems component-based

      software engineering and multi-threaded architecture to drive the creation of tomorrows

      products and services PIC is an ISO 9001Tick IT SEI CMM SM level 5 company amp has

      emerged as a critical partner in the development of strategic amp futuristic technologies for Philips

      worldwide 60000 registered patents illustrate the innovative nature of the company Philips has

      adopted an Open Innovation strategy which leverages the joint innovative power of partnering

      companies and researchers to bring more innovations to the market effectively and faster PIC

      has built-up extensive know-how and expertise in the software engineering and technology

      domains relevant to its business In addition competencies in the areas of project management

      requirement engineering and quality assurance have been established to offer customers products

      and services of the highest quality at the fastest time-to-market and the lowest cost of

      ownership

      RESEARCH AND DEVELOPMENT

      Since its foundation 100 years ago Philips Research has been at the forefront of fundamental

      scientific research But with market focus being more and more important across almost all

      corporate RampD organizations is this still the case If some of the pioneering work being done

      by scientists across Research is anything to judge by the answer is a resounding ldquoyesrdquo

      Itrsquos different at the cutting edge

      In todayrsquos market-focused corporate RampD organizations the boundary between fundamental

      scientific research and applied research is becoming increasing blurred ndash particularly when it

      comes to some of the most exciting areas of research ldquoHere at Philips our way of working is

      very dynamicrdquo says Philips Researchrsquos Chief Science Officer Emile Aarts ldquoThis means that you

      10

      can apply both the lsquofundamentalrsquo and the lsquoappliedrsquo labels to many of the projects that wersquore

      working on because they are both very flexible termsrdquo Philips Researchrsquos work on sleep for

      instance is an excellent example of this more dynamic approach ldquoThis is a very important area

      for Philips ndash but therersquos currently very little fundamental knowledge available Thatrsquos why wersquore

      involved in investigating the key issues at a more fundamental level together with our university

      and research institute partners The only difference is that we want this research to lead to

      marketable products and solutionsrdquo

      Open Innovation in new areas

      Despite the flexible nature of the ldquofundamentalrdquo and ldquoappliedrdquo labels it is still possible to detect

      a decline in some areas of more fundamental research at Philips in recent years ldquoThis has mainly

      occurred in fields that donrsquot support the execution of our companyrsquos Health and Well-being

      strategyrdquo says Aarts As he explains this refocusing exercise has gone hand-in-hand with an

      expansion of more fundamental research activities in a number of new fields such as deep-brain

      stimulation and multi-modal imaging for healthcare applications ldquoIn these fields wersquore

      considered to be an extremely important research partner ndash especially by colleagues working in

      universitiesrdquo In the future Philips Research will continue to develop its reputation in a number

      of exciting fundamental domains ndash ldquogreen lightingrdquo and skincare are just two examples ndash albeit

      with a more applied focus ldquoHopefully this research will enable us to build on our strong

      heritage of improving the quality of peoplersquos lives

      11

      BOARD OF DIRECTORS

      Non-Executive Director amp Chairman S M Datta

      Executive Vice Chairman amp Managing Director Murali Sivaraman

      Executive Director Jan-Hein Louwman

      Non-Executive Director S Venkatramani

      India Management Team

      MURALI SIVARAMANN - CEO

      ANJAN BOSE - Healthcare

      JAN-HEIN LOUWMAN ndash CEO

      MAHESH KRISHNAN ndash Consumer lifestyle

      RAJEEV CHOPRA ndash lighting

      RAKESH SHARMA ndash Strategic Business Development

      S NAGARAJAN ndash Human resources

      VIVEK SHARMA ndash Chief Marketing Officer

      WIDO MENHARDT ndash Philips Innovation Campus

      12

      Corporate Office-

      Philips Electronics India Ltd

      Technopolis Knowledge Park

      Mahakali Caves Road

      Chakala Andheri (East)Mumbai 400 093

      Tel +91 22 66912000

      VISION 2012

      Through the Vision 2012 strategy we aim to fuel growth by making Philips the leading brand in

      Health and Well-being Vision 2012 further positions Philips as a market-driven people-centric

      company with a strategy and a structure that fully reflect the needs of its customer base while

      also increasing shareholder value This is implemented through sharpened strategies in the three

      core sectors Healthcare Lighting and Consumer Lifestyle

      ldquoWith Vision 2010 we are putting people right at the center of things with Health and Well-

      being as our overarching theme We are thereby putting into practice our mission improving the

      quality of life through the introduction of meaningful innovationsrdquo ndash Gerard Kleisterlee

      President and CEO of Royal Philips Electronic

      Our Ways of Working

      1 We are a people-centric company that organizes around customers and markets

      2 We invest in a strong brand and consistently deliver on our brand promise of ldquosense and

      simplicityrdquo in our actions products and services

      13

      3 We deliver innovation by investing in world class strengths in end-user insights

      technology design and superior supplier networks

      4 We develop our peoplersquos leadership talent and engagement and align ourselves with high

      performance benchmarks

      5 We invest in high growth and profitable businesses and emerging geographies to achieve

      market leadership positions

      6 We are committed to sustainability and focus on making the difference in efficient energy

      use

      7 We drive operational excellence and quality to best in class levels allowing us the above

      mentioned strategic investments in our businesses

      BRAND PROMISE

      It is the combination of two unique capabilities that enables us to deliver on our ldquosense and

      simplicityrdquo promise These capabilities are firstly by understanding people and secondly

      technology integration and product design

      We put our end users front and center of product innovations starting with understanding their

      needs and aspirations We use best-in-class research facilities and agencies to validate and ensure

      that our product innovations are designed around peoplersquos needs and aspirations easy to

      experience and advanced

      SUSTAINABILITY

      14

      In 2009 we evaluated our sustainability strategy and resolved to fully leverage sustainability as

      an integral part of our overall strategy and an additional driver of growth as reflected in the

      Philips Management Agenda 2012

      To deliver on our brand promise of ldquosense and simplicityrdquo and at the same time provide the

      company direction for the longer term in this area we have identified three sustainability

      leadership key performance indicators where we can bring our competencies to bear lsquocarersquo

      lsquoenergy efficiencyrsquo and lsquomaterialsrsquo including targets for 2015

      Bringing care to more than 500 million people

      Target 500 million lives touched by 2015

      Improving energy efficiency of Philips products

      Target 50 improvement by 2015 (for the average total product portfolio) compared to

      2009

      Closing the materials loop

      Target Double global collection recycling amounts and recycled materials in products

      by 2015 compared to 2009

      Each sector will take the lead on one of the leadership key performance indicators with

      Healthcare leading lsquocarersquo Lighting lsquoenergy efficiencyrsquo and Consumer Lifestyle lsquomaterialsrsquo

      In addition we defined a set of complementary performance indicators to accelerate change and

      drive performance including the EcoVision4 parameters

      With EcoVision4 we have committed to the following by 2012

      15

      bull Generate 30 of total revenues from Green Products

      bull Double investment in Green Innovations to a cumulative EUR 1 billion

      bull Improve our operational energy efficiency by 25 and reduce our CO2 emissions by 25 all

      compared with the base year 2007

      SOCIAL COMMITMENT

      Living up to this commitment means we use our capabilities to enhance the lives of our

      employees and people in society at large Within the company we encourage teamwork and

      collaboration in an environment that enables employees to reach their full potential

      Building on our rich heritage of involvement in social issues we have established our own

      approach of supporting the communities where we live and work focusing on energy efficiency

      and healthcare

      Sustainable lighting

      There is a pressing need to find innovative lighting solutions for the 16 billion people who live

      in areas with no access to the electricity grid or where the grid is unreliable Thatrsquos why we have

      developed SMILE (Sustainable Model in Lighting Everywhere)

      Launched as a pilot in 2006 in four Indian states SMILE includes two lighting solutions UDAY

      a rechargeable portable lantern and KIRAN a hand-cranked LED flashlight Today are

      distributed in eighth Indian states

      16

      SWOT ANALYSIS

      Strengths

      bull India was a market where the first mover enjoyed advantages over latecomers

      bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

      market could gain the largest market share

      bull PHILIPS is committed to enhance its image to the Chinese market as investors

      bull PHILIPS was building a wholly owned manufacturing plant in India to show the

      Chinese the commitment Korea had to the Chinese society

      bull Labor costs in India were less and would defray the cost of producing high-end

      bull Samsung has been making color TVs for many years in Korea before moving to the Chinese

      market

      Weaknesses

      bull PHILIPS must continue to control all costs to maintain success

      bull India has a reputation of being a protected market (protectionism)

      bull India was a market where the first mover enjoyed advantages over late comers PHILIPS is

      trying to overcome the first comer advantage Japan manufacturers have over them by being those

      first comers

      bull Companies such as Sony and Matsushita had built sales and service networks that were

      favorable to their sales programs in India while Samsung would have to catch up in that area

      17

      bull Samsung is not as experienced in manufacturing high-end TVs for a higher-end market

      segment

      Opportunities

      bull Based on the data that on 28 of the 220 million rural households own a color TV PHILIPS

      focus on the domestic India market should be to penetrate the rural household market which

      would mean that for those purposes the low-end production of sets in the 13rdquo to 20rdquo range should

      be produced to appeal to that segmentrsquos purchasing ability

      bull Larger more high-end models can be produced to appeal to an urban customer in India as well

      as being an export to the US and European higher end customers

      bull With success in the higher-end manufacturing and sales of premium TVs in India PHILIPS can

      establish themselves as high-end producers around the world

      Threats

      bull PHILIPS faces intense competition in the color TV market

      bull A premium-priced product wouldnrsquot sell in large volumes so pricing can be a problem

      bull Since PHILIPS didnrsquot have an established marketing strategy issues of how to market the

      product may arise

      bull Loss of profitability because related to over-employment at most facilities

      bull Is the per capita income level such that it can support sales of product at any level

      bull If PHILIPS fails to be successful in the Chinese market with high-end product it will be known

      around the world bull India was a market where the first mover enjoyed advantages over late

      comers

      bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

      18

      market could gain the largest market share

      bull PHILIPS is committed to enhance its image to the Chinese market as investors

      PHILIPS ELECTRONICS MOHALI PLANT

      The mohali plant was established in 1985 as PUNJAB ANAND LAMP Ltd as its second

      division of lamp industry after the varodra plant at that time it was a joint stock company and

      majority of shares was with Punjab Anand Lamp around 75 but in the year 2001 the company

      ownership changed and the whole shares was bought by PHILIPS ELECTRONIC INDIA Ltd

      and its name was changed to PHILIPS ELECTRONIC INDIA Ltd MOHALI LIGHT

      FACTORY

      The plant is situated in Industrial focal point PHASE-9 MOHALI near Mohali railway station

      and is sreaded in 26 acres Total employees of tis plant is 532 including casual employees This

      company is a landmark in the Punjab state as it is the only factory which is most profitable one

      than any industry located in Punjab

      19

      OVERVIEW OF VARIOUS FRONTS OF

      PHILIPS ELECTRONICS INDIA Ltd

      Manufacturing-

      Today the product range of Philips include the following products ndash

      Televisions- LCD Plasma Flat Screen Smart Touch XL

      Recorders DVD Players I pods and Home Theatre Systems

      Audio Products - Audio Systems Remote Controls AudioVideo Accessories

      Digital Photo Products and Frames

      Portable Audio and Video Systems Accessories like Headphones and Speakers

      PC Products - Mouse and Keyboard Multi Media Headsets External Hard Disk Drives

      Mobile Phones

      Male Shaving and Grooming - Dry Shavers Beard Trimmers

      Personal Care - Beauty and Hair Care Products

      20

      Kitchen Appliances - Blenders and Hand Blenders Juicers and Citruspresses Food

      Processors and Mixers Coffee Makers and Kettles Frying and Grilling Appliances

      Toasters and Snacking Products

      Household Products - Irons Vacuum Cleaners Water Purifiers

      Professional Lighting - Industrial Shops and offices Road and Area Hospitality Sports

      Lighting City Beautification and Petrol Stations

      Automotive Lighting - In Cars Motorcycles and Trucks

      Home Lighting

      SERVICS

      Philips E-waste Management Program in India

      Philips has tied up with a recycler for collecting transporting and recycling unwanted broken

      down consumer products

      At Philips we offer consumers a convenient way of recycling their unwanted obsolete and

      damaged Philips products by dropping them off at convenient locations The program

      encompasses 8 major cities across India Consumers can approach one of 27 authorized Philips

      service centres which will act as collection points for consumer products which need recycling

      Our efforts are to expand the network in the near future

      Philips ensures that the consumer products received will be recycled in an environment-friendly

      manner Philips understand the corporate social responsibility and takes steps towards providing

      a safer environment to the future generations We design our products to continuously realize

      improvements and reduce their overall life cycle environmental impact Designing products for

      21

      recycling is an integral part of this approach Our aim is to use our planetrsquos limited resources

      effectively and respect the principle of extended producer responsibility This also calls for

      manufacturers to engage in developing solutions for effective and efficient recycling of their

      products We will continue to promote and invest into improved recycling systems to reduce the

      impact of electronic waste on the environment

      MANUFACTURING AT MOHALI PLANT ndash

      Mohali plant mainly manufactures lighting products basically of domestic usage this includes the

      following products ndash

      CFL bulbs ndash

      1 Genie - 5 watt 8 watt 11 watt

      2 Essential ndash 8 watt 11 watt 14 watt 18 watt 23 watt 29 watt

      3 Tornado ndash 5 watt 8 watt 11 watt 14 watt 18 watt 23watt 29 watt

      4 T5 slim tube 28 watt

      Coil plant ndash Philips Electronics India is the only company that produces coils in the whole

      lighting industries in the world and in India only at the MOHALI PLANT

      22

      Chapter-II

      OBJECTIVES OF THE STUDY

      23

      OBJECTIVES OF THE STUDY

      To study the various aspects of Satisfaction Level of the Employees working at Philips

      Electronics India Ltd Mohali

      To analyze the effect of Job satisfaction on the organisation

      To determine the relation between job satisfaction of employees and their commitment

      towards the organisation

      To analyze the performance model adopted by the Philips Electronics India Ltd Mohali

      to handle their manpower

      To suggest remedial measures for the improvement of the companyrsquos performance

      24

      Chapter-III

      Employees Commitment

      25

      Employees who are engaged in their work and committed to their organizations give companies

      crucial competitive advantagesmdashincluding higher productivity and lower employee turnover

      Thus it is not surprising that organizations of all sizes and types have invested substantially in

      policies and practices that foster engagement and commitment in their workforces

      But what are employee engagement and commitment exactly This report examines the ways in

      which employers and corporate consultants define these terms today and offers ideas for

      strengthening employee engagement Though different organizations define engagement

      differently some common themes emerge These themes include employeesrsquo satisfaction with

      their work and pride in their employer the extent to which people enjoy and believe in what they

      do for work and the perception that their employer values what they bring to the table The

      greater an employeersquos engagement the more likely he or she is to ldquogo the extra milerdquo and deliver

      excellent on-the-job performance In addition engaged employees may be more likely to commit

      to staying with their current organization Software giant Intuit2 for example found that highly

      engaged employees are 13 times more likely to be high performers than less engaged

      employees They are also five times less likely to voluntarily leave the company

      Clearly engagement and commitment can potentially translate into valuable business results for

      an organization To help you reap the benefits of an engaged committed workforce at your

      organization this report provides guidelines for understanding and measuring employee

      engagement and for designing and implementing effective engagement initiatives As you will

      26

      see everyday human resource practices such as recruitment training performance management

      and workforce surveys can provide powerful levers for enhancing engagement

      Employee Engagement Key Ingredients

      ldquoEmployee Engagement Definedrdquo shows examples of engagement definitions used by various

      corporations and consultancies Clearly definitions of employee engagement vary greatly across

      organizations Many managers wonder how such an elusive concept can be quantified The term

      does encompass several ingredients for which researchers have developed measurement

      techniques These ingredients include the degree to which employees fully occupy themselves in

      their work as well as the strength of their commitment to the employer and role Fortunately

      there is much research on these elements of engagementmdashwork that has deep roots in individual

      and group psychology

      Definition

      ldquoNo company small or large can win over the long run without energized employees who

      believe in the [firms] mission and understand how to achieve it Thats why you need to take the

      measure of employee engagement at least once a year through anonymous surveys in which

      people feel completely safe to speak their mindsrdquo

      -Jack and Suzy Welch-

      Common Themes How Companies Measure Engagement

      Employers typically assess their employeesrsquo engagement levels with company-wide attitude

      or opinion surveys

      27

      1048657 Pride in employer

      1048657 Satisfaction with employer

      1048657 Job satisfaction

      1048657 Opportunity to perform well at challenging work

      1048657 Recognition and positive feedback for onersquos contributions

      1048657 Personal support from onersquos supervisor

      1048657 Effort above and beyond the minimum

      1048657 Understanding the link between onersquos job and the organizationrsquos mission

      1048657 Prospects for future growth with onersquos employer

      1048657 Intention to stay with onersquos employer

      The Link Between Employer Practices and Employee Engagement

      How does an engaged workforce generate valuable business results for an organization The

      process starts with employer practices such as job and task design recruitment selection

      training compensation performance management and career development Such practices affect

      employeesrsquo level of engagement as well as job performance Performance and engagement then

      interact to produce business results Figure 1 depicts these relationships

      28

      EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

      1048657 How do you and other managers in your

      organization define commitment

      1048657 Are some employees in your company

      engaged in their work but not committed to

      the organization Committed to staying with

      your firm but not exactly engaged in their

      work Both engaged and committed

      1048657 To whom are your organizations employees

      committed The company Their supervisor

      Co-workers Team members Customers

      1048657 What business results has commitment from

      1048657 How do you and other managers in your

      organization define employee engagement

      1048657 How do you know that certain employees in

      your company are engaged Do they relish

      their jobs Enjoy specific responsibilities or

      tasks Willingly ldquogo the extra milerdquo

      1048657 In teams departments or business units in

      your company that have a large number of

      engaged employees what business results

      are you seeing Higher productivity Lower

      costs Greater revenues More efficiency

      29

      employees created for your organization For

      example has commitment reduced turnover

      and therefore decreased recruitment hiring

      and training costs

      1048657 What does your company do to reciprocate

      employees commitment Is the organization

      living up to its side of the bargain

      Lower turnover Higher product or service

      quality

      1048657 Conversely how do disengaged employees

      behave and what are the consequent costs

      for their teams units-and your entire

      company

      As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

      temperament attitudes and personality He or she uses these attributes to accomplish work

      behaviors according to organization-defined procedures by applying tools equipment andor

      technology Work behaviors in turn create the products and services that make an organization

      successful We classify work behaviors into three categories those required to accomplish duties

      and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

      employee contributes for the good of the organization (voluntary behaviors) and behaviors

      prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

      other counterproductive or illegal actions) Of course job performance occurs in an

      organizational context which includes elements such as leadership physical setting and social

      setting

      30

      Employers naturally want to encourage workers to perform prescribed and voluntary activities

      while avoiding proscribed ones To achieve these goals organizations use a number of HR

      practices that directly affect the person process and context components of job performance

      Employeesrsquo reactions to these practices determine their levels of engagement and commitment

      31

      Chapter-IV

      32

      LITERATURE OF THE REVIEW

      ldquo Job Satisfaction That Leads To The Commitment Of

      The Employees in The Organisationrdquo

      Literature of Review

      Gerge Bill Authentic Leadership

      In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

      point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

      What he means is that purpose is what drives employee commitment not the financial

      rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

      33

      hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

      are shareholders who can benefit from improved financials what draws people to their

      chosen careers is the work itself and its purpose in the world more than the profit

      possibilities

      Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

      that you cannot inspire employees by urging them to help management get the companyrsquos

      stock price uprdquo

      There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

      authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

      purpose of our work it means recognizing the purpose our organization fulfills that goes

      beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

      contribute to a larger purposerdquo

      In Built to Last Jim Collins and James Porras spend an entire book explaining their five

      year research study of major companies that led to this conclusion about employee

      commitment Purpose within a company is what sustains it profit is important but when

      itrsquos the prime directive companies falter

      -Marshal Goldsmith-

      How to Increase Employee Commitment

      In practice this involves walking the talk being transparent communicating effectively treating

      people equally teaching leading subordinates to increasingly excellent performance ndash and

      responding to subordinates as mature individuals who are owed fairness the truth and

      recognition of their achievements

      34

      Since managers interact directly and frequently with subordinates they are usually more tuned

      in to how employees are feeling than are executives Managers are in a better position to know

      for example when employees are feeling alienated and disengaged from their work which is

      very common today -- and expensive

      Gaining employee commitment results in greater profits because enthusiastic employees stay

      contribute discretionary effort and engage customers Performance soars when customers are

      enthused and stay and when executives managers and employees are a collaborative team

      united in achieving common goals

      But managers are often called middle managers for good reason their job is to motivate and

      guide subordinates while they at the same time are being judged by their bosses Because of

      their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

      create relationships with potential allies especially those with greater power who have access to

      top decision makers

      Harvard University Factors that Impact Employee Well Being Commitment and

      Productivity

      Business executives from the C-suite and HR to QC and RampD are by nature focused on the

      corporate bottom line A new trend in our dawning age of social sustainability is that many

      experts believe more attention should be paid to the dotted line - the one signed when a person

      35

      commits to employment at a company New Harvard research validates this approach affirming

      that trust and purpose play a significant role in building successful productive workplaces

      The behavioral research conducted by a team at Harvard University and Massachusetts General

      Hospital identifies the factors most likely to impact 21st century employee well being

      commitment and productivity The researchers found that commitment is largely influenced by

      ones sense of purpose feeling of personal impact and overall trust in the organization

      Productivity is largely affected by the quality of human relationships including cooperative

      social group moods and interaction

      The results lead us to conclude that workplaces that provide positive environments that foster

      interpersonal trust and quality personal relationships create the most committed and productive

      employees says Nancy Etcoff PhD the lead researcher on the study

      Expert Shares Keys to Building Successful Workplace Relationships

      According to business strategist Courtney Anderson JD MBA Outstanding leadership

      today means much more than just doing your job Success is creating an environment that fosters

      happy committed productive team members

      Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

      does not have to be difficult The biggest challenge she says is making the time to truly change

      in our overscheduled instant access competitive work environments With a little know-how it

      can be easy to evolve workplace well being and respond to these compelling research results

      -Mark Howell-

      CEO Bright Point

      High-performing companies recognize that employee commitment is a major contributing factor

      toward sustaining long-term success and creating value An engaged employee is involved and

      excited about their work and acts in a manner that will forward the organizationrsquos interest An

      36

      engaged workforce helps optimize and retain talent for the long-term because the employees

      choose to stay even when other employment alternatives exist

      According to Walker Information the top three drivers of employee commitment are

      Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

      want to enjoy their work feel they are appreciated and know they are making a contribution to

      their companyrsquos strategic objectives Additionally employees who have trust in their leadership

      and are trusted by their leadership have a greater dedication and are ultimately more productive

      on the job However according to recent data provided by the National Business Research

      Institute (NBRI) only 31 of all employees are truly engaged

      At BrightPoint we take employee engagement seriously and we work to create a culture that

      inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

      employees are shown in the 2011 BPNA Employee Commitment Survey The survey

      determined that close to 80 of respondents indicated they were satisfied with their jobs and

      daily activities General employee satisfaction increases when managers take an active interest

      in their employees beyond their day-to-day job responsibilities According to NBRI managers

      that actively coach build relationships and keep an open dialogue with their employees improve

      employee engagement

      We have a diverse workforce where each employee brings unique value and has individual

      needs Managers are learning to manage the individual and not the position In order to give

      managers the tools they need to be successful BrightPoint places strong emphasis on targeted

      leadership training workshops and continual learning resources In 2011 906 of managers at

      BrightPoint NA participated in the development opportunities offered and also made an effort to

      37

      help reinforce the learning of their team members This signals that our leadership team is taking

      an active interest in professional development and its connection to employee commitment

      As BrightPoint continues to increase focus on employee engagement the organization will grow

      stronger and maintain a substantial advantage over our competition Our employees possess the

      knowledge experience and resiliency to respond quickly to the demands of the marketplace and

      through their genuine commitment will deliver what our customers want with increasing

      efficiency and effectiveness Our responsibility is value-creation by growing our business and

      maintaining high levels of customer service and loyalty We believe the best way to accomplish

      this is through a strong committed and engaged workforce

      Performance Model Adopted At Mohali Plant

      38

      Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

      39

      Recruiting

      The messages in Philips Electronics Mohali organization conveys while seeking to attract job

      applicants also can influence future employeesrsquo engagement and commitment If your firm has

      designed jobs specifically to engage employees then organization want to ensure that recruiting

      ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

      skilled team environment or minimal supervision Applicants who notice and respond to these

      ads will more likely be motivated by these features Also consider how organization might best

      seek candidates from inside your organization When Organisation recruit existing employees for

      desirable jobs you enhance their engagement (by maximizing the person-job fit) and

      commitment (by providing growth and advancement opportunities to employees in return for

      their loyalty) If Organisation recruit from outside when qualified internal candidates are

      available Organization may unwittingly suggest to current employees that your company is not

      willing to reciprocate their commitment Existing staff may then begin questioning their own

      commitment to the firm By contrast organisation recruit external candidates to both the job and

      your organization For these candidates ensure that recruiting messages highlight attractive job

      features organizational values and commitment reciprocity That is in return for performance

      and dedication your company offers competitive pay and benefits flexible work hours and

      learning and career advancement opportunities Also remember that prospective employees have

      multiple commitments You will inevitably have to compete with those commitments as

      organization try to attract candidates to your firm Most people find it easier to make a new

      commitment when it is compatible with their other obligations For example you boost your

      chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

      work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

      Commitmentrdquo

      40

      Employee Selection

      Once recruiting efforts produce a pool of promising job candidates Philips select among them to

      fill available positions When organisation select the right individuals for the right jobs new

      hires carry out their work more smoothly and experience fewer performance problems The

      result Greater enjoyment ofmdashand engagement inmdashthe job

      To enhance engagement through your selection of employees identify those candidates who are

      best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

      that have obvious relevance to the job in questionmdashfor example by asking interviewees what

      they know about the role and having them provide work samples Most candidates will view

      these techniques more positively than tests with less apparent relevance such as personality and

      integrity assessments Successful candidates feel good about having ldquopassed the test and see

      company as careful and capable for having selected them A positive initial impression of an

      employer encourages growth of long-term commitment

      Training and Development

      Training and development can serve as additional levers for enhancing engagement and

      commitment For new hires training usually begins with orientation Orientation presents several

      important opportunitiesmdashincluding explaining pay work schedules and company policies Most

      important it gives you a chance to encourage employee engagement by explaining how the new

      hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

      Electronics describe how r company is organized introduce the new employee to his or her co-

      workers give the person a tour of the area where he or she will be working and explain safety

      regulations and other procedural matters In short you foster person-organization fitmdashvital for

      developing productive and dedicated employees Through training you help new and current

      41

      employees acquire the knowledge and skills they need to perform their jobs And employees who

      enhance their skills through training are more likely to engage fully in their work because they

      derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

      company as well as their own employability in the job market In addition most companies offer

      higher wages for skilled workers to compensate them for their greater value and to discourage

      turnover

      Compensation

      Like the HR practices discussed above compensation can powerfully influence employee

      engagement and commitment Some compensation components encourage commitment to

      employers while others motivate engagement in the job It is possible to stimulate one and not

      the other though itrsquos generally better to foster both For example a company that offers a strong

      performance incentive system but no retirement plan will probably realize exceptional

      engagement from its workers however they may eventually commit themselves to another

      company that does offer a good retirement plan Meanwhile an organization that offers generous

      retirement benefits but a traditional seniority-based pay grade system may have committed

      employees however these workers might deliver pedestrian performance as they bide their time

      until retirement In designing compensation plans you therefore need to consider employee

      engagement and commitment strategically

      Encourage managers to include employees in the goal-setting process This technique helps to

      ensure that workers understand the goals It also promotes acceptance of challenging objectives

      because people generally feel more committed to goals they have helped define In addition

      consider how you and other managers will recognize and encourage contributions that exceed

      expectations For example when a piece of equipment malfunctions Joe finds other ways to

      maintain production rather than merely shutting down the machine and waiting for the

      42

      maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

      offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

      up Performance management processes operate on a continuous basis Therefore they provide

      perhaps the best ongoing opportunities for employers to foster employee engagement and

      commitment For example managers can use routine discussions about performance and

      feedback sessions to learn which aspects of the job hold the most interest for each employee and

      which tasks are most challenging During such discussions managers also can define what going

      above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

      contributions An employeersquos aspirations and career goals can receive careful attention during

      performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

      can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

      your organization and the employeersquos other life commitments Through such means the

      organization personalizes its relationship to each employee and provides support while also

      expressing appreciation for their contributionsmdash key drivers of engagement and commitment

      To further engage employees and win their commitment through your performance management

      programs consider how to treat your organizationrsquos most experienced employees In many cases

      these employees understand the intricacies of a job better than their supervisors or managers do

      By virtue of long identification with your organization they may be deeply committed to high-

      level goals They use their expertise to contribute in ways that newer employees simply cannot

      match But many of them also may be planning to retire soon especially if they are from the

      ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

      a performance management system that recognizes and rewards proactive sharing of knowledge

      and expertise among co-workers For example create knowledge repositories or learning

      histories that can be stored in databases that employees can access and then create incentives

      43

      for people who contribute to and use these repositories Of course effective performance

      management systems also identify employees who are not meeting expectations Failing to

      address problem performance can erode other employeesrsquo engagement and commitment as their

      workloads increase and they conclude that the company is willing to tolerate poor performance

      If feedback coaching and remedial training are of little avail the manager may need to move the

      person to a different position within the company where he or she can make a more valuable

      contribution or let the individual go if there is no good match elsewhere in the organization

      44

      Chapter-V

      RESEARCH METHODOLOGY

      The basic task of research is to generate accurate information for use in decision-making

      Research can be defined as the systematic and objective process of gathering recording and

      analyzing data for aid in making business decisions As the project involves analyzing of

      45

      financial structure the research is exploratory in nature covering financial parameters and come

      of the important ratios to carry out research There are basically two techniques adopted for

      obtaining information

      Primary Data

      Secondary Data

      Primary Data is gathered specifically for the project at hand through personal interviews with

      the accounts officers

      Sample Size = 100 Employees

      Secondary data is previously collected and assembled for some project other than the one at

      hand It is gathered and recorded by someone else prior to current needs of the researcher It is

      less expensive than the primary date

      Secondary Data can be obtained from both external and internal sources

      External data may be collected from books and periodicals government sources media and other

      commercial sources

      Internal data is that secondary data which is created recorded or generated by the organization

      As the project is explanatory in nature secondary data is collected from the reports of the

      company books journals and interest Secondary data is gathered from annual reports official

      records and standing orders of the units

      CHAPTER - VI

      DATA ANALYSIS AND INTERPRETATION

      46

      The data after collection is to be processed and analyzed in accordance with the outline

      and down for the purpose at the time of developing research plan

      Technically speaking processing implies editing coding classification and tabulation of

      collected data so that they are amenable to analysis The term analysis refers to the computation

      of certain measures along with searching for pattern groups Thus in the process of analysis

      relationship or difference should be subjected to statistical tests of significance to determine with

      what validity data can be said to indicate any conclusions

      The analysis of data in a general way involves a number of closely related operations

      which are performed with the purpose of summarizing the collected data and organizing them in

      such a manner that they answer the research questions In this study the researcher followed

      above process carefully and it is presented in this chapter

      47

      Table 41 ndash To know the department in which employees are belongs to

      S

      ou rc

      e

      survey data

      Inference

      From the above table it shows that 35 of employees are belongs to

      production department

      FIGURE 41

      S

      SI No

      D

      Department

      N

      No of Respondents

      P

      Percentage

      1

      1

      M

      Mechanical

      3

      30

      3

      30

      2

      2

      E

      Electrical

      2

      25

      2

      25

      3

      3

      P

      Production

      3

      35

      3

      35

      4

      4

      O

      Others

      1

      10

      1

      10

      T

      Total

      1

      100

      1

      100

      48

      REPRESENTS THE DEPARTMENT

      Table 42 ndash To know working experience of the employees

      Source survey data

      Inference

      From the above table it shows that 34 of the employees have 4 ndash 6

      years experience

      S

      SI No

      W

      Work Experience

      N

      No of Respondents

      P

      Percentage

      1

      1

      B

      Below 2 years

      1

      33

      1

      13

      2

      2

      2

      2ndash 4 years

      3

      30

      3

      30

      3

      3

      4

      4ndash 6 years

      3

      34

      3

      34

      4

      4

      A

      Above 6 years

      2

      23

      2

      23

      T

      otal

      1

      100

      1

      100

      49

      FIGURE 42

      REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

      Table 43 ndash To know the physical working environment

      S

      SI No

      W

      Working Environment

      N

      No of Respondents

      P

      Percentage

      1

      1

      E

      Excellent

      1

      12

      1

      12

      2

      2

      G

      Good

      5

      57

      5

      57

      3

      3

      F

      Fair

      2

      28

      2

      28

      4

      4

      P

      Poor

      0

      03

      0

      33

      5

      5

      V

      Very Poor

      0

      00

      0

      00

      T

      Total

      1

      100

      1

      100

      Source survey data

      Inference

      From the above table it shows that 57 of the employees were feeling good about the working environment

      50

      FIGURE 43

      REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

      51

      Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

      S

      SI No

      N

      Non-Monitory Benefits offered

      to Employees

      N

      No of Respondents

      P

      Percentage

      1

      1

      H

      Highly Satisfied

      1

      14

      1

      14

      2

      2

      S

      Satisfied

      5

      54

      5

      54

      3

      3

      N

      Neither Satisfied nor Dissatisfied

      2

      25

      2

      25

      4

      4

      D

      Dissatisfied

      0

      05

      0

      05

      5

      5

      H

      Highly Dissatisfied

      0

      02

      0

      02

      Total 1

      100

      1

      100

      Source survey data

      Inference

      From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

      FIGURE 44

      REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

      52

      Table 45 ndash To know the satisfaction level of respondents towards the work

      assigned

      Source survey dataInference

      From the above table it shows that 45 of the respondents were satisfied towards the work assigned

      FIGURE 45

      S

      SI No

      A

      Amount of Work

      N

      No of Respondents

      P

      Percentage

      1

      1

      H

      Highly satisfied

      2

      20

      2

      20

      2

      2

      S

      Satisfied

      4

      45

      4

      45

      3

      3

      N

      Neither Satisfied nor Dissatisfied

      1

      12

      1

      12

      4

      4

      D

      Dissatisfied

      1

      18

      1

      18

      5

      5

      H

      Highly Dissatisfied

      0

      06

      0

      06

      Total 1

      100

      1

      100

      53

      REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

      54

      Table 46 ndash Opinion about the career development programme in their organisation

      S

      SI No

      C

      Career Development

      N

      No of Respondents

      P

      Percentage

      H

      Highly satisfied

      1

      12

      1

      12

      S

      Satisfied

      5

      56

      5

      56

      N

      Neither Satisfied nor Dissatisfied

      2

      22

      2

      22

      D

      Dissatisfied

      1

      10

      1

      10

      H

      Highly Dissatisfied

      0

      00

      0

      00

      Total 1

      100

      1

      100

      Source survey data

      Inference

      From the above table it shows that 56 of the employees were satisfied

      with the opinion about the carrier development programme in their organisation

      FIGURE 46

      REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

      PROGRAMME IN THEIR ORGANISATION

      55

      Table 47 ndash To know the cooperation of co-workers

      S

      SI No

      C

      Co-operation of Workers

      N

      No of Respondents

      P

      Percentage

      1

      1

      H

      Highly satisfied

      2

      20

      2

      20

      2

      2

      S

      Satisfied

      6

      66

      6

      66

      3

      3

      N

      Neither Satisfied nor Dissatisfied

      1

      11

      1

      11

      4

      4

      D

      Dissatisfied

      0

      03

      0

      03

      5

      5

      H

      Highly Dissatisfied

      0

      00

      0

      00

      Total 1

      100

      1

      100

      Source survey data

      Inference

      From the above table it shows that 66 of the employees were satisfied

      with the cooperation of co-workers

      FIGURE 47

      56

      REPRESENTS THE COOPERATION OF CO-WORKERS

      57

      Table 48 ndash To know the satisfaction of Respondents with top management

      S

      SI No

      S

      Satisfaction with Top

      Management

      N

      No of Respondents

      P

      Percentage

      1

      1

      H

      Highly satisfied

      2

      26

      2

      26

      2

      2

      S

      Satisfied

      5

      51

      5

      51

      3

      3

      N

      Neither Satisfied nor Dissatisfied

      1

      17

      1

      17

      4

      4

      D

      Dissatisfied

      0

      06

      0

      06

      5

      5

      H

      Highly dissatisfied

      0

      00

      0

      00

      Total 1

      100

      1

      100

      Source survey data

      Inference

      From the above table it shows that 51 of the employees were satisfied with the top management

      FIGURE 48

      58

      REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

      Table 49 ndash To know the satisfaction of Respondents with their subordinates

      Source survey data

      Inference

      From the above table it shows that 67 of the employees were satisfied with their subordinates

      S

      SI

      No

      S

      Satisfaction with Subordinates

      N

      No of Respondents

      P

      Percentage

      1

      1

      H

      Highly satisfied

      1

      12

      1

      12

      2

      2

      S

      Satisfied

      6

      67

      6

      67

      2

      3

      N

      Neither Satisfied nor Dissatisfied

      1

      14

      1

      14

      4

      D

      Dissatisfied

      0

      07

      0

      07

      5

      5

      H

      Highly Dissatisfied

      0

      00

      0

      00

      Total 1

      100

      1

      100

      59

      FIGURE 49

      REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

      60

      Table 410 ndash To know the level of satisfaction regarding nature of job

      S

      SI No

      J

      Job Satisfaction

      N

      No of Respondents

      P

      Percentage

      1

      1

      H

      Highly satisfied

      2

      22

      2

      22

      2

      2

      S

      Satisfied

      5

      56

      5

      56

      3

      3

      N

      Neither Satisfied nor Dissatisfied

      1

      16

      1

      16

      4

      4

      D

      Dissatisfied

      0

      07

      0

      07

      5

      5

      H

      Highly Dissatisfied

      0

      00

      0

      00

      Total 1

      100

      1

      100

      Source survey dataInference

      From the above table it shows that 56 of the employees were satisfied with their job

      FIGURE 410

      61

      REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

      Table 411 ndash To know whether there is any job pressure in their work

      Source survey data

      Inference

      From the above table it shows that 72 of employees said there is job pressure in their work

      FIGURE 411

      REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

      S

      SI No

      J

      Job Pressure

      N

      No of Respondents

      P

      Percentage

      1

      1

      Y

      Yes

      7

      72

      7

      72

      2

      2

      N

      No

      2

      28

      2

      28

      T

      Total

      1

      100

      1

      100

      62

      Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

      amp talents

      S

      SI No

      D

      Development of Skills and

      Talents

      N

      No of Respondents

      P

      Percentage

      1

      1

      H

      Highly Agree

      1

      12

      1

      12

      2

      2

      A

      Agree

      5

      52

      5

      52

      3

      3

      N

      Neither Agree nor Disagree

      2

      28

      2

      28

      4

      4

      D

      Disagree

      0

      06

      0

      06

      5

      5

      H

      Highly Disagree

      0

      02

      0

      02

      Total 1

      100

      1

      100

      Source survey data

      Inference

      From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

      63

      FIRGURE 412

      REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

      64

      Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

      S

      SI No

      W

      Welfare Facilities

      N

      No of Respondents

      P

      Percentage

      1

      1

      H

      Highly satisfied

      0

      09

      9

      09

      2

      2

      S

      Satisfied

      5

      57

      5

      57

      3

      3

      N

      Neither Satisfied nor Dissatisfied

      2

      29

      2

      29

      4

      4

      D

      Dissatisfied

      5

      05

      0

      05

      5

      5

      H

      Highly Dissatisfied

      0

      00

      0

      00

      Total 1

      100

      1

      100

      Source survey data

      Inference

      From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

      FIGURE 413

      REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

      65

      Table 414 ndash To know the employee satisfaction towards the salary

      Source survey data

      Inference

      From the above table it shows that 67 of the employees were satisfied

      with their salary

      FIGURE 414

      REPRESENTS THE SATISFACTION TOWARDS THE SALARY

      S

      SI No

      P

      Payment Satisfaction

      N

      No of Respondents

      P

      Percentage

      1

      1

      Y

      Yes

      6

      67

      6

      67

      2

      2

      N

      No

      3

      33

      3

      33

      T

      otal

      1

      100

      1

      100

      66

      Table 415 ndash To know the employees willingness amp Commitment Towards

      Organisation

      Source survey data

      Inference

      From the above table it shows that 59 of the employees were willing to

      continue in this organisation

      FIGURE 415

      REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

      S

      SI No

      W

      Willingness to Work

      N

      No of Respondents

      P

      Percentage

      1

      1

      Y

      Yes

      5

      59

      5

      59

      2

      2

      N

      No

      4

      41

      4

      41

      T

      Total

      1

      00

      1

      00

      67

      CHI-SQUARE METHOD

      The chi square test is one of the simplest and most widely used non-

      parametric tests in statistical work As a non-parametric test it can be used to determine

      if categorical data shows dependency or the two classifications are independent It can

      also be used to make comparisons between theoretical population and actual data

      when categories are used

      n

      Chi square χsup2= sum (O-E) sup2 E

      i =1

      Where O= observed frequency

      E= expected frequency

      68

      OBSERVED FREQUENCY

      Table 419 shows the relationship between the department and the job satisfaction

      Over All

      Job

      SatisfactionHighly

      SatisfiedSatisfied

      Neither

      Satisfied nor

      Dissatisfied

      DissatisfiedHighly

      Dissatisfied

      Sub

      Total

      Mechanical 5 6 14 3 2 30

      Electrical 6 8 6 3 2 25

      Production 9 13 7 4 2 35

      Others 2 3 2 2 1 10

      Sub Total 22 30 29 12 7 100

      69

      EXPECTED FREQUENCY

      Over All

      Job

      SatisfactionHighly

      SatisfiedSatisfied

      Neither

      Satisfied nor

      Dissatisfied

      DissatisfiedHighly

      Dissatisfied

      Sub

      Total

      Mechanical 7 8 9 4 2 30

      Electrical 5 8 7 3 2 25

      Production 8 11 10 4 2 35

      Others 2 3 3 1 1 10

      Sub Total 22 30 29 12 7 100

      Null Hypothesis (Ho)

      There is no significant difference between the department and the job satisfaction

      Alternative Hypothesis (Ho)

      There is significant difference between the job satisfaction

      Co Relation

      70

      Chapter-V

      CONCLUSIONS AND

      RECOMMENDATIONS

      71

      CONCLUSION

      On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

      Ltd Mohali made in the previous chapters following conclusions are drawn

      General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

      Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

      environment of the company is very healthy The visitors feel happy after the campus

      Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

      indigenous technology Philips was appropriately chosen as the brand name as self reliance and

      building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

      Financial structure PHILIPS is a low debt company signifying its dependence mainly on

      its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

      position by channelising these internal accruals to fund its expansion programmes

      Working results PTL has registered a handsome and constant growth in its profits because

      of a brisk demand for new and better technology electronic items None of the other electronic

      company has shown such a steady growth Philips has recorded the lowest current ratio

      However with this lowest current ratio PTL still enjoys moderate payment period and highest

      velocity of creditors and debtors only due to commitment of itrsquos employees

      72

      SUMMARY

      According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

      employee loyalty are praise and recognition a sense of contribution to the company learning and

      development and having a best friend at work

      Creating a fairy-tale work environment begins withrecognition Your employees need it more

      than money perks or titles Here are eight tips regarding recognition Remember these and your

      employees may just start whistling while they work It is up to me The corporate culture or

      financial rewards will not make your team successful It is up to you Recognition is one thing

      that is completely in your control

      Strong relationships are vital in todays economy Strengthening employee relationships is even

      more necessary as companies downsize and lay off As your workforce shrinks and you need to

      do more with less keeping quality employees becomes even more critical As a manager it is

      your job to bond your best people to your company through recognition And you also must help

      direct and motivate your core performers

      Simple rewards earn big returns There are some relatively simple things you can do that will

      earn big returns For example remember your employees birthdays and work anniversaries find

      out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

      spend time with their kids) make the most of your formal service awards with some preparation

      and a group presentation walk around your department every day and talk to your

      people and thank them sincerely and often

      73

      Make it specific Praise and recognition must be specific to have impact General praise such as

      You do great work actually can have the opposite effect and leave your employees wondering

      Does he have any idea what I really do around here Specific praise links individual

      accomplishments to company goals For example Cheryl I noticed the way you handled that

      customer complaint Great work As you know we value quick resolutions of problems as

      one of our core strategies

      Ask the best to stay Call your best people into your office one at a time Let that bright young

      college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

      your team relies on her expertise and organizational skillsRemarkably a significant percent of

      high-impact performers report that they left their last job because No one ever asked me to

      stay

      Forget cash

      Remember the saying Money cant buy everything Well its true Dont wait until you can

      offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

      work satisfaction top on employees lists is feeling appreciated In fact when employees feel

      recognized and involved they are much less likely to keep asking about money

      Recognize

      Recognition means most to an employee when it is sincere and spontaneous According to the

      largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

      at least every seven days If you wait until a year-end party or an annual review you are waiting

      much too long to recognize and you probably are losing people you do not need to

      74

      Recognition works

      Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

      performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

      ways that build high commitment typically are on the order of 30 to 50 percent

      Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

      Learn to recognize your employees for their efforts thank them often and reward their

      achievements You can awaken them from their anger and apathy and they will fall in love with

      their jobs again Chances are you will work together happily ever after

      So there is direct relation with employee satisfaction and their commitment towards the

      organization and it is also clear from the above discussion that only monetary elements are not

      sufficient for employee satisfaction rather other element like employer behavior recognisation

      and other moral value

      75

      RECOMMENDATIONS

      PHILIPS should increase its capacity utilization It should work at full capacity to

      minimize its cost of production With this increase in capacity utilization the total cost

      will spread over more units thereby decreasing the per unit cost

      PHILIPS should decrease the credit facilities provided to its consumers The payback

      period is quite high in case of debtors as compared to creditors it should be more or less

      equal as it will help in improving company liquidity

      PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

      business as it accounts very less as compare to other businesses of Philips

      Another recommendation for Mohali plant is about the HR department that is they

      should appoint permanent and skilled workers as against casual workers which generally add

      up to the profit of the company

      76

      BIBLIOGRAPHY

      1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

      2 Monthly Journals of Philips Electronics India Ltd

      3 Authentic Leadership Medtronic CEO Bill George

      4 wwwindiaphilipscom

      5 wwwwikipediacom

      6 httpwwwemployeecommitmentcom

      7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

      8 Employee Commitment A Leader Ship Guide Joe Folkman

      9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

      77

      Questionnaire

      Name __________________________________________________________

      Age______________________________ Gender _______________________

      Qualification _______________________ Contact No ___________________

      Q1 In which department you are working

      Electrical Production Mechanical Other

      Q2 What is your working experience

      gt2 Years 2-4 Years 4-6 Years lt 6 Years

      Q3 How You like the physical Working Environment of the organization

      Excellent Good Fair Poor Very Poor

      Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

      Highly Dissatisfied Dissatisfied

      Q5 Are you satisfied with your work

      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

      Highly Dissatisfied Dissatisfied

      Q6 Are you satisfied with the career development programe of the company

      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

      Highly Dissatisfied Dissatisfied

      Q7 Is other staff of the organization is co-operative with you

      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

      Highly Dissatisfied Dissatisfied

      Q8 Are you satisfied with top level management

      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

      Highly Dissatisfied Dissatisfied

      78

      Q9 Are you satisfied with your subordinates

      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

      Highly Dissatisfied Dissatisfied

      Q10 Are you satisfied with the nature of the Job

      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

      Highly Dissatisfied Dissatisfied

      Q11 Do you have any Job Pressure in work

      Yes No

      Q12 Do you satisfied with the opportunities provided by the organisation

      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

      Highly Dissatisfied Dissatisfied

      Q13 Are you satisfied with the welfare facilities provided by the organisation

      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

      Highly Dissatisfied Dissatisfied

      Q14 Are you satisfied towards your salary

      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

      Highly Dissatisfied Dissatisfied

      Q15 Are you committed towards the organisation

      Yes No

      Signature

      • SSI No
      • DDepartment
      • NNo of Respondents
      • PPercentage
      • 11
      • MMechanical
      • 330
      • 330
      • 22
      • EElectrical
      • 225
      • 225
      • 33
      • PProduction
      • 335
      • 335
      • 44
      • OOthers
      • 110
      • 110
      • TTotal
      • 1100
      • 1100
      • SSI No
      • WWork Experience
      • NNo of Respondents
      • PPercentage
      • 11
      • BBelow 2 years
      • 133
      • 113
      • 22
      • 2 2ndash 4 years
      • 330
      • 330
      • 33
      • 4 4ndash 6 years
      • 334
      • 334
      • 44
      • AAbove 6 years
      • 223
      • 223
      • Total
      • 1100
      • 1100
      • SSI No
      • AAmount of Work
      • NNo of Respondents
      • PPercentage
      • 11
      • HHighly satisfied
      • 220
      • 220
      • 22
      • SSatisfied
      • 445
      • 445
      • 33
      • NNeither Satisfied nor Dissatisfied
      • 112
      • 112
      • 44
      • DDissatisfied
      • 118
      • 118
      • 55
      • HHighly Dissatisfied
      • 006
      • 006
      • Total
      • 1100
      • 1100
      • SSI No
      • SSatisfaction with Subordinates
      • NNo of Respondents
      • PPercentage
      • 11
      • HHighly satisfied
      • 112
      • 112
      • 22
      • SSatisfied
      • 667
      • 667
      • 23
      • NNeither Satisfied nor Dissatisfied
      • 114
      • 114
      • 4
      • DDissatisfied
      • 007
      • 007
      • 55
      • HHighly Dissatisfied
      • 0 00
      • 000
      • Total
      • 1100
      • 1100
      • SSI No
      • JJob Pressure
      • NNo of Respondents
      • PPercentage
      • 11
      • YYes
      • 772
      • 772
      • 22
      • NNo
      • 228
      • 228
      • TTotal
      • 1100
      • 1100
      • SSI No
      • PPayment Satisfaction
      • NNo of Respondents
      • PPercentage
      • 11
      • YYes
      • 667
      • 667
      • 22
      • NNo
      • 333
      • 333
      • Total
      • 1100
      • 1100
      • SSI No
      • WWillingness to Work
      • NNo of Respondents
      • PPercentage
      • 11
      • YYes
      • 559
      • 559
      • 22
      • NNo
      • 441
      • 441
      • TTotal
      • 100
      • 100
        • MISSION amp VISION
        • Mission
        • Vision
        • Philips Electronics India Limited
          • SSI No
          • WWorking Environment
          • NNo of Respondents
          • PPercentage
          • 11
          • EExcellent
          • 112
          • 112
          • 22
          • GGood
          • 557
          • 557
          • 33
          • FFair
          • 228
          • 228
          • 44
          • PPoor
          • 003
          • 033
          • 55
          • VVery Poor
          • 000
          • 000
          • TTotal
          • 1100
          • 1100
          • SSI No
          • NNon-Monitory Benefits offered to Employees
          • NNo of Respondents
          • PPercentage
          • 11
          • HHighly Satisfied
          • 114
          • 114
          • 22
          • SSatisfied
          • 554
          • 554
          • 33
          • NNeither Satisfied nor Dissatisfied
          • 225
          • 225
          • 44
          • DDissatisfied
          • 005
          • 005
          • 55
          • HHighly Dissatisfied
          • 002
          • 002
          • Total
          • 1100
          • 1100
          • SSI No
          • CCareer Development
          • NNo of Respondents
          • PPercentage
          • HHighly satisfied
          • 112
          • 112
          • SSatisfied
          • 556
          • 556
          • NNeither Satisfied nor Dissatisfied
          • 222
          • 222
          • DDissatisfied
          • 110
          • 110
          • HHighly Dissatisfied
          • 000
          • 000
          • Total
          • 1100
          • 1100
          • SSI No
          • CCo-operation of Workers
          • NNo of Respondents
          • PPercentage
          • 11
          • HHighly satisfied
          • 220
          • 220
          • 22
          • SSatisfied
          • 666
          • 666
          • 33
          • NNeither Satisfied nor Dissatisfied
          • 111
          • 111
          • 44
          • DDissatisfied
          • 003
          • 003
          • 55
          • HHighly Dissatisfied
          • 000
          • 000
          • Total
          • 1100
          • 1100
          • SSI No
          • SSatisfaction with Top Management
          • NNo of Respondents
          • PPercentage
          • 11
          • HHighly satisfied
          • 226
          • 226
          • 22
          • SSatisfied
          • 551
          • 551
          • 33
          • NNeither Satisfied nor Dissatisfied
          • 117
          • 117
          • 44
          • DDissatisfied
          • 006
          • 006
          • 55
          • HHighly dissatisfied
          • 000
          • 000
          • Total
          • 1100
          • 1100
          • SSI No
          • JJob Satisfaction
          • NNo of Respondents
          • PPercentage
          • 11
          • HHighly satisfied
          • 222
          • 222
          • 22
          • SSatisfied
          • 556
          • 556
          • 33
          • NNeither Satisfied nor Dissatisfied
          • 116
          • 116
          • 44
          • DDissatisfied
          • 007
          • 007
          • 55
          • HHighly Dissatisfied
          • 000
          • 000
          • Total
          • 1100
          • 1100
          • SSI No
          • DDevelopment of Skills and Talents
          • NNo of Respondents
          • PPercentage
          • 1 1
          • HHighly Agree
          • 112
          • 112
          • 22
          • AAgree
          • 552
          • 552
          • 33
          • NNeither Agree nor Disagree
          • 228
          • 228
          • 44
          • DDisagree
          • 006
          • 006
          • 55
          • HHighly Disagree
          • 002
          • 002
          • Total
          • 1100
          • 1100
          • SSI No
          • WWelfare Facilities
          • NNo of Respondents
          • PPercentage
          • 11
          • HHighly satisfied
          • 009
          • 909
          • 22
          • SSatisfied
          • 557
          • 557
          • 33
          • NNeither Satisfied nor Dissatisfied
          • 229
          • 229
          • 44
          • DDissatisfied
          • 505
          • 005
          • 55
          • HHighly Dissatisfied
          • 000
          • 000
          • Total
          • 1100
          • 1100
            • SUMMARY
            • RECOMMENDATIONS
            • BIBLIOGRAPHY

        4

        HISTORY

        When Philips started manufacturing incandescent lamps in 1891 there was already a

        separate industrial research laboratory outside the factory a concept virtually unknown

        elsewhere In 1913 another major step was taken with the opening of a physics laboratory

        (the Nat Lab) Under the leadership of Dr Gilles Holst the Philips Research organization

        became a major center of technical competence and innovation

        From 1914-1945

        1914 to 1945 saw considerable growth and diversification Improvements were made to the

        incandescent lamp and gas discharge lamps proved more efficient in generating light

        Meanwhile our bulb expertise led to new products such as the X-ray tube and the radio valve

        The invention of the pentode gave Philips an important patent in radio In 1923 Philips decided

        to become a systems supplier instead of a components company and consequently the research

        organization broadened its scope into radio as well as television

        1945-1970

        After World War II there was a period of expansion The sky was the limit Television built on

        research carried out in the 30s became a mass-produced consumer phenomenon The invention

        of the transistor by Bell Labs changed the world of electronics forever We built up a strong

        patent position in magnetic materials and contributed many breakthroughs such as the LOCOS

        process (LOCal Oxidation of Silicon) used in every modern Metal-Oxide-Semiconductor

        (MOS) IC the rotary heads for the Philishave electric shaver (1950s) and the compact audio

        cassette (1963) a breakthrough in audio recording Research laboratories in England France

        Germany and the USA were founded

        5

        1970-today

        From 1970 to the present day our research has been tied much more closely to our industrial and

        business activities This resulted in revolutionary developments such as the introduction of the

        CD the DVD and Blu-ray Disc In the medical sphere we made great strides forward in

        magnetic-resonance imaging and ultrasound and with our increasing focus on health and well-

        being these developments are still ongoing in 2006 we saw the first commercial launch of a 3D

        scanner

        In that same year we sold 80 of our Semiconductors business as a new independent company

        NXP was created We also adopted Open Innovation as our way of working the High Tech

        Campus Eindhoven was opened up to external companies

        At Philips Research we continue to focus on meaningful innovations that improve peoplersquos

        lives Ambilight for example has brought a whole new dimension to TV viewing and in 2007

        we developed Lumiramic ndash a groundbreaking new phosphor technology for energy-efficient

        white LEDs ndash together with our partners

        The future of Philips Research

        Philips Research will remain an important driving force in realizing Philipsrsquo vision to become an

        even more market-driven and people-centric health and well-being company We do this by

        continually evaluating key issues and trends in society to ensure that peoplersquos needs are at the

        heart of our innovations now and in the future

        Royal Philips Electronics of the Netherlands is a diversified Health and Well-being

        company focused on improving peoplersquos lives through timely innovations As a world leader in

        healthcare lifestyle and lighting Philips integrates technologies and design into people-centric

        6

        solutions based on fundamental customer insights and the brand promise of ldquosense and

        simplicityrdquo

        Headquartered in the Netherlands Philips employs approximately 121000 employees in more

        than 60 countries worldwide With sales of EUR 26 billion in 2008 the company is a market

        leader in cardiac care acute care and home healthcare energy efficient lighting solutions and new

        lighting applications as well as lifestyle products for personal well-being and pleasure with

        strong leadership positions in flat TV male shaving and grooming portable entertainment and

        oral healthcare

        Philips Electronics India Limited

        Philips Electronics India Limited a subsidiary of the Netherlands-based Royal Philips

        Electronics is the leading Health and Wellbeing company Today Philips is a simpler and more

        focused company with global leadership positions in key markets of Healthcare Lighting and

        Consumer Lifestyle addressing peoplersquos Health and wellbeing needs and aspirations as its

        overarching theme

        As one of the nations most well-known and well-loved brands Philips is a part of practically

        every Indians life With recent launch of Philips Respironics product categories in obstructive

        sleep apnea management and home respiratory care home decorative lighting range and ALU

        range Philips products find use in virtually every aspect of an individualrsquos daily life 24X7 - at

        home at work on the move and at rest Philips stands as a source of easy to use trendy and

        innovative internationally acclaimed products with superior design and technology that enhance

        the quality of consumers professional and personal lives

        Philips has been operating in India for over 75 years and employs over 4500 employees around

        7

        the country The company has an excellent pan India distribution and after-sales service network

        BUSINESSES

        Lighting

        Philips Electronics India Indiarsquos largest lighting company operates in business areas of Lamps

        Luminaires Lighting Electronics Automotive and Special Lighting Today as global leader in

        Lighting Philips is driving the switch to energy-efficient solutions With worldwide electrical

        lighting using 19 per cent of all electricity the use of energy-efficient lighting will significantly

        reduce energy consumption around the world and thereby cut harmful CO2 emissions Philips

        India has been consistently working with industry bodies such as ELCOMA Bureau of energy

        efficiency and NGOs towards addressing Indiarsquos power crisis through promotion of energy

        efficient lighting in India

        Philips provides advanced energy-efficient solutions for all segments road lighting office amp

        industrial hospitality and home Philips is also a leader in shaping the future with exciting new

        lighting applications and technologies such as LED technology which besides energy

        efficiency provides attractive benefits and endless new lsquonever-before-possiblersquo lighting

        solutions

        In 2008 Philips inaugurated a global research and development (RampD) centre for lighting

        electronics in India This was its third such unit in the world The facility which is situated in

        Noida will not only cater to the needs of the Indian market but also the Asia-Pacific Europe and

        North America The other RampD centres are located at Eindhoven in the Netherlands and in

        Shanghai China One of the primary research areas for the centre is to develop products that can

        8

        tackle high voltage fluctuations in India The centre currently employs 35 engineers Around 40

        per cent of Philipsrsquo revenue in India comes from the lighting business

        Consumer lifestyle

        Guided by the brand promise of ldquosense and simplicityrdquo and the consumer insights Philips

        Consumer Lifestyle offers rich new consumer experiences that meet consumersrsquo desire for

        relaxation and improving their state of mind Philips also responds to the consumers desire for

        wellness and pleasure by introducing products that meet the individualrsquos interests in terms of

        their mind space body and appearance

        The Consumer Lifestyle arm in India operates in the business areas of Home Entertainment

        solutions and Personal Infotainment with product categories such as TVs home theatre systems

        music systems DVD players personal entertainment solutions sound accessories Domestic

        Appliances and Personal care

        Philips Innovation Campus (PIC)

        Philips Innovation Campus (PIC) Bangalore is a division of Philips Electronics India Limited

        which is owned 96 by Royal Philips Electronics NV The Netherlands It was established in

        August 1996 with a vision to be an innovation hub creating next generation solutions and

        products for Healthcare and Lifestyle With the objective of meeting the growing need for high-

        quality cost-effective software development capacity within the organization PICrsquos share has

        increased significantly from 8 in 1998 to around 20 in 2008

        9

        Working at PIC are about 1000 of the industrys finest professionals using state-of-the-art

        software engineering paradigms and platforms including real-time systems component-based

        software engineering and multi-threaded architecture to drive the creation of tomorrows

        products and services PIC is an ISO 9001Tick IT SEI CMM SM level 5 company amp has

        emerged as a critical partner in the development of strategic amp futuristic technologies for Philips

        worldwide 60000 registered patents illustrate the innovative nature of the company Philips has

        adopted an Open Innovation strategy which leverages the joint innovative power of partnering

        companies and researchers to bring more innovations to the market effectively and faster PIC

        has built-up extensive know-how and expertise in the software engineering and technology

        domains relevant to its business In addition competencies in the areas of project management

        requirement engineering and quality assurance have been established to offer customers products

        and services of the highest quality at the fastest time-to-market and the lowest cost of

        ownership

        RESEARCH AND DEVELOPMENT

        Since its foundation 100 years ago Philips Research has been at the forefront of fundamental

        scientific research But with market focus being more and more important across almost all

        corporate RampD organizations is this still the case If some of the pioneering work being done

        by scientists across Research is anything to judge by the answer is a resounding ldquoyesrdquo

        Itrsquos different at the cutting edge

        In todayrsquos market-focused corporate RampD organizations the boundary between fundamental

        scientific research and applied research is becoming increasing blurred ndash particularly when it

        comes to some of the most exciting areas of research ldquoHere at Philips our way of working is

        very dynamicrdquo says Philips Researchrsquos Chief Science Officer Emile Aarts ldquoThis means that you

        10

        can apply both the lsquofundamentalrsquo and the lsquoappliedrsquo labels to many of the projects that wersquore

        working on because they are both very flexible termsrdquo Philips Researchrsquos work on sleep for

        instance is an excellent example of this more dynamic approach ldquoThis is a very important area

        for Philips ndash but therersquos currently very little fundamental knowledge available Thatrsquos why wersquore

        involved in investigating the key issues at a more fundamental level together with our university

        and research institute partners The only difference is that we want this research to lead to

        marketable products and solutionsrdquo

        Open Innovation in new areas

        Despite the flexible nature of the ldquofundamentalrdquo and ldquoappliedrdquo labels it is still possible to detect

        a decline in some areas of more fundamental research at Philips in recent years ldquoThis has mainly

        occurred in fields that donrsquot support the execution of our companyrsquos Health and Well-being

        strategyrdquo says Aarts As he explains this refocusing exercise has gone hand-in-hand with an

        expansion of more fundamental research activities in a number of new fields such as deep-brain

        stimulation and multi-modal imaging for healthcare applications ldquoIn these fields wersquore

        considered to be an extremely important research partner ndash especially by colleagues working in

        universitiesrdquo In the future Philips Research will continue to develop its reputation in a number

        of exciting fundamental domains ndash ldquogreen lightingrdquo and skincare are just two examples ndash albeit

        with a more applied focus ldquoHopefully this research will enable us to build on our strong

        heritage of improving the quality of peoplersquos lives

        11

        BOARD OF DIRECTORS

        Non-Executive Director amp Chairman S M Datta

        Executive Vice Chairman amp Managing Director Murali Sivaraman

        Executive Director Jan-Hein Louwman

        Non-Executive Director S Venkatramani

        India Management Team

        MURALI SIVARAMANN - CEO

        ANJAN BOSE - Healthcare

        JAN-HEIN LOUWMAN ndash CEO

        MAHESH KRISHNAN ndash Consumer lifestyle

        RAJEEV CHOPRA ndash lighting

        RAKESH SHARMA ndash Strategic Business Development

        S NAGARAJAN ndash Human resources

        VIVEK SHARMA ndash Chief Marketing Officer

        WIDO MENHARDT ndash Philips Innovation Campus

        12

        Corporate Office-

        Philips Electronics India Ltd

        Technopolis Knowledge Park

        Mahakali Caves Road

        Chakala Andheri (East)Mumbai 400 093

        Tel +91 22 66912000

        VISION 2012

        Through the Vision 2012 strategy we aim to fuel growth by making Philips the leading brand in

        Health and Well-being Vision 2012 further positions Philips as a market-driven people-centric

        company with a strategy and a structure that fully reflect the needs of its customer base while

        also increasing shareholder value This is implemented through sharpened strategies in the three

        core sectors Healthcare Lighting and Consumer Lifestyle

        ldquoWith Vision 2010 we are putting people right at the center of things with Health and Well-

        being as our overarching theme We are thereby putting into practice our mission improving the

        quality of life through the introduction of meaningful innovationsrdquo ndash Gerard Kleisterlee

        President and CEO of Royal Philips Electronic

        Our Ways of Working

        1 We are a people-centric company that organizes around customers and markets

        2 We invest in a strong brand and consistently deliver on our brand promise of ldquosense and

        simplicityrdquo in our actions products and services

        13

        3 We deliver innovation by investing in world class strengths in end-user insights

        technology design and superior supplier networks

        4 We develop our peoplersquos leadership talent and engagement and align ourselves with high

        performance benchmarks

        5 We invest in high growth and profitable businesses and emerging geographies to achieve

        market leadership positions

        6 We are committed to sustainability and focus on making the difference in efficient energy

        use

        7 We drive operational excellence and quality to best in class levels allowing us the above

        mentioned strategic investments in our businesses

        BRAND PROMISE

        It is the combination of two unique capabilities that enables us to deliver on our ldquosense and

        simplicityrdquo promise These capabilities are firstly by understanding people and secondly

        technology integration and product design

        We put our end users front and center of product innovations starting with understanding their

        needs and aspirations We use best-in-class research facilities and agencies to validate and ensure

        that our product innovations are designed around peoplersquos needs and aspirations easy to

        experience and advanced

        SUSTAINABILITY

        14

        In 2009 we evaluated our sustainability strategy and resolved to fully leverage sustainability as

        an integral part of our overall strategy and an additional driver of growth as reflected in the

        Philips Management Agenda 2012

        To deliver on our brand promise of ldquosense and simplicityrdquo and at the same time provide the

        company direction for the longer term in this area we have identified three sustainability

        leadership key performance indicators where we can bring our competencies to bear lsquocarersquo

        lsquoenergy efficiencyrsquo and lsquomaterialsrsquo including targets for 2015

        Bringing care to more than 500 million people

        Target 500 million lives touched by 2015

        Improving energy efficiency of Philips products

        Target 50 improvement by 2015 (for the average total product portfolio) compared to

        2009

        Closing the materials loop

        Target Double global collection recycling amounts and recycled materials in products

        by 2015 compared to 2009

        Each sector will take the lead on one of the leadership key performance indicators with

        Healthcare leading lsquocarersquo Lighting lsquoenergy efficiencyrsquo and Consumer Lifestyle lsquomaterialsrsquo

        In addition we defined a set of complementary performance indicators to accelerate change and

        drive performance including the EcoVision4 parameters

        With EcoVision4 we have committed to the following by 2012

        15

        bull Generate 30 of total revenues from Green Products

        bull Double investment in Green Innovations to a cumulative EUR 1 billion

        bull Improve our operational energy efficiency by 25 and reduce our CO2 emissions by 25 all

        compared with the base year 2007

        SOCIAL COMMITMENT

        Living up to this commitment means we use our capabilities to enhance the lives of our

        employees and people in society at large Within the company we encourage teamwork and

        collaboration in an environment that enables employees to reach their full potential

        Building on our rich heritage of involvement in social issues we have established our own

        approach of supporting the communities where we live and work focusing on energy efficiency

        and healthcare

        Sustainable lighting

        There is a pressing need to find innovative lighting solutions for the 16 billion people who live

        in areas with no access to the electricity grid or where the grid is unreliable Thatrsquos why we have

        developed SMILE (Sustainable Model in Lighting Everywhere)

        Launched as a pilot in 2006 in four Indian states SMILE includes two lighting solutions UDAY

        a rechargeable portable lantern and KIRAN a hand-cranked LED flashlight Today are

        distributed in eighth Indian states

        16

        SWOT ANALYSIS

        Strengths

        bull India was a market where the first mover enjoyed advantages over latecomers

        bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

        market could gain the largest market share

        bull PHILIPS is committed to enhance its image to the Chinese market as investors

        bull PHILIPS was building a wholly owned manufacturing plant in India to show the

        Chinese the commitment Korea had to the Chinese society

        bull Labor costs in India were less and would defray the cost of producing high-end

        bull Samsung has been making color TVs for many years in Korea before moving to the Chinese

        market

        Weaknesses

        bull PHILIPS must continue to control all costs to maintain success

        bull India has a reputation of being a protected market (protectionism)

        bull India was a market where the first mover enjoyed advantages over late comers PHILIPS is

        trying to overcome the first comer advantage Japan manufacturers have over them by being those

        first comers

        bull Companies such as Sony and Matsushita had built sales and service networks that were

        favorable to their sales programs in India while Samsung would have to catch up in that area

        17

        bull Samsung is not as experienced in manufacturing high-end TVs for a higher-end market

        segment

        Opportunities

        bull Based on the data that on 28 of the 220 million rural households own a color TV PHILIPS

        focus on the domestic India market should be to penetrate the rural household market which

        would mean that for those purposes the low-end production of sets in the 13rdquo to 20rdquo range should

        be produced to appeal to that segmentrsquos purchasing ability

        bull Larger more high-end models can be produced to appeal to an urban customer in India as well

        as being an export to the US and European higher end customers

        bull With success in the higher-end manufacturing and sales of premium TVs in India PHILIPS can

        establish themselves as high-end producers around the world

        Threats

        bull PHILIPS faces intense competition in the color TV market

        bull A premium-priced product wouldnrsquot sell in large volumes so pricing can be a problem

        bull Since PHILIPS didnrsquot have an established marketing strategy issues of how to market the

        product may arise

        bull Loss of profitability because related to over-employment at most facilities

        bull Is the per capita income level such that it can support sales of product at any level

        bull If PHILIPS fails to be successful in the Chinese market with high-end product it will be known

        around the world bull India was a market where the first mover enjoyed advantages over late

        comers

        bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

        18

        market could gain the largest market share

        bull PHILIPS is committed to enhance its image to the Chinese market as investors

        PHILIPS ELECTRONICS MOHALI PLANT

        The mohali plant was established in 1985 as PUNJAB ANAND LAMP Ltd as its second

        division of lamp industry after the varodra plant at that time it was a joint stock company and

        majority of shares was with Punjab Anand Lamp around 75 but in the year 2001 the company

        ownership changed and the whole shares was bought by PHILIPS ELECTRONIC INDIA Ltd

        and its name was changed to PHILIPS ELECTRONIC INDIA Ltd MOHALI LIGHT

        FACTORY

        The plant is situated in Industrial focal point PHASE-9 MOHALI near Mohali railway station

        and is sreaded in 26 acres Total employees of tis plant is 532 including casual employees This

        company is a landmark in the Punjab state as it is the only factory which is most profitable one

        than any industry located in Punjab

        19

        OVERVIEW OF VARIOUS FRONTS OF

        PHILIPS ELECTRONICS INDIA Ltd

        Manufacturing-

        Today the product range of Philips include the following products ndash

        Televisions- LCD Plasma Flat Screen Smart Touch XL

        Recorders DVD Players I pods and Home Theatre Systems

        Audio Products - Audio Systems Remote Controls AudioVideo Accessories

        Digital Photo Products and Frames

        Portable Audio and Video Systems Accessories like Headphones and Speakers

        PC Products - Mouse and Keyboard Multi Media Headsets External Hard Disk Drives

        Mobile Phones

        Male Shaving and Grooming - Dry Shavers Beard Trimmers

        Personal Care - Beauty and Hair Care Products

        20

        Kitchen Appliances - Blenders and Hand Blenders Juicers and Citruspresses Food

        Processors and Mixers Coffee Makers and Kettles Frying and Grilling Appliances

        Toasters and Snacking Products

        Household Products - Irons Vacuum Cleaners Water Purifiers

        Professional Lighting - Industrial Shops and offices Road and Area Hospitality Sports

        Lighting City Beautification and Petrol Stations

        Automotive Lighting - In Cars Motorcycles and Trucks

        Home Lighting

        SERVICS

        Philips E-waste Management Program in India

        Philips has tied up with a recycler for collecting transporting and recycling unwanted broken

        down consumer products

        At Philips we offer consumers a convenient way of recycling their unwanted obsolete and

        damaged Philips products by dropping them off at convenient locations The program

        encompasses 8 major cities across India Consumers can approach one of 27 authorized Philips

        service centres which will act as collection points for consumer products which need recycling

        Our efforts are to expand the network in the near future

        Philips ensures that the consumer products received will be recycled in an environment-friendly

        manner Philips understand the corporate social responsibility and takes steps towards providing

        a safer environment to the future generations We design our products to continuously realize

        improvements and reduce their overall life cycle environmental impact Designing products for

        21

        recycling is an integral part of this approach Our aim is to use our planetrsquos limited resources

        effectively and respect the principle of extended producer responsibility This also calls for

        manufacturers to engage in developing solutions for effective and efficient recycling of their

        products We will continue to promote and invest into improved recycling systems to reduce the

        impact of electronic waste on the environment

        MANUFACTURING AT MOHALI PLANT ndash

        Mohali plant mainly manufactures lighting products basically of domestic usage this includes the

        following products ndash

        CFL bulbs ndash

        1 Genie - 5 watt 8 watt 11 watt

        2 Essential ndash 8 watt 11 watt 14 watt 18 watt 23 watt 29 watt

        3 Tornado ndash 5 watt 8 watt 11 watt 14 watt 18 watt 23watt 29 watt

        4 T5 slim tube 28 watt

        Coil plant ndash Philips Electronics India is the only company that produces coils in the whole

        lighting industries in the world and in India only at the MOHALI PLANT

        22

        Chapter-II

        OBJECTIVES OF THE STUDY

        23

        OBJECTIVES OF THE STUDY

        To study the various aspects of Satisfaction Level of the Employees working at Philips

        Electronics India Ltd Mohali

        To analyze the effect of Job satisfaction on the organisation

        To determine the relation between job satisfaction of employees and their commitment

        towards the organisation

        To analyze the performance model adopted by the Philips Electronics India Ltd Mohali

        to handle their manpower

        To suggest remedial measures for the improvement of the companyrsquos performance

        24

        Chapter-III

        Employees Commitment

        25

        Employees who are engaged in their work and committed to their organizations give companies

        crucial competitive advantagesmdashincluding higher productivity and lower employee turnover

        Thus it is not surprising that organizations of all sizes and types have invested substantially in

        policies and practices that foster engagement and commitment in their workforces

        But what are employee engagement and commitment exactly This report examines the ways in

        which employers and corporate consultants define these terms today and offers ideas for

        strengthening employee engagement Though different organizations define engagement

        differently some common themes emerge These themes include employeesrsquo satisfaction with

        their work and pride in their employer the extent to which people enjoy and believe in what they

        do for work and the perception that their employer values what they bring to the table The

        greater an employeersquos engagement the more likely he or she is to ldquogo the extra milerdquo and deliver

        excellent on-the-job performance In addition engaged employees may be more likely to commit

        to staying with their current organization Software giant Intuit2 for example found that highly

        engaged employees are 13 times more likely to be high performers than less engaged

        employees They are also five times less likely to voluntarily leave the company

        Clearly engagement and commitment can potentially translate into valuable business results for

        an organization To help you reap the benefits of an engaged committed workforce at your

        organization this report provides guidelines for understanding and measuring employee

        engagement and for designing and implementing effective engagement initiatives As you will

        26

        see everyday human resource practices such as recruitment training performance management

        and workforce surveys can provide powerful levers for enhancing engagement

        Employee Engagement Key Ingredients

        ldquoEmployee Engagement Definedrdquo shows examples of engagement definitions used by various

        corporations and consultancies Clearly definitions of employee engagement vary greatly across

        organizations Many managers wonder how such an elusive concept can be quantified The term

        does encompass several ingredients for which researchers have developed measurement

        techniques These ingredients include the degree to which employees fully occupy themselves in

        their work as well as the strength of their commitment to the employer and role Fortunately

        there is much research on these elements of engagementmdashwork that has deep roots in individual

        and group psychology

        Definition

        ldquoNo company small or large can win over the long run without energized employees who

        believe in the [firms] mission and understand how to achieve it Thats why you need to take the

        measure of employee engagement at least once a year through anonymous surveys in which

        people feel completely safe to speak their mindsrdquo

        -Jack and Suzy Welch-

        Common Themes How Companies Measure Engagement

        Employers typically assess their employeesrsquo engagement levels with company-wide attitude

        or opinion surveys

        27

        1048657 Pride in employer

        1048657 Satisfaction with employer

        1048657 Job satisfaction

        1048657 Opportunity to perform well at challenging work

        1048657 Recognition and positive feedback for onersquos contributions

        1048657 Personal support from onersquos supervisor

        1048657 Effort above and beyond the minimum

        1048657 Understanding the link between onersquos job and the organizationrsquos mission

        1048657 Prospects for future growth with onersquos employer

        1048657 Intention to stay with onersquos employer

        The Link Between Employer Practices and Employee Engagement

        How does an engaged workforce generate valuable business results for an organization The

        process starts with employer practices such as job and task design recruitment selection

        training compensation performance management and career development Such practices affect

        employeesrsquo level of engagement as well as job performance Performance and engagement then

        interact to produce business results Figure 1 depicts these relationships

        28

        EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

        1048657 How do you and other managers in your

        organization define commitment

        1048657 Are some employees in your company

        engaged in their work but not committed to

        the organization Committed to staying with

        your firm but not exactly engaged in their

        work Both engaged and committed

        1048657 To whom are your organizations employees

        committed The company Their supervisor

        Co-workers Team members Customers

        1048657 What business results has commitment from

        1048657 How do you and other managers in your

        organization define employee engagement

        1048657 How do you know that certain employees in

        your company are engaged Do they relish

        their jobs Enjoy specific responsibilities or

        tasks Willingly ldquogo the extra milerdquo

        1048657 In teams departments or business units in

        your company that have a large number of

        engaged employees what business results

        are you seeing Higher productivity Lower

        costs Greater revenues More efficiency

        29

        employees created for your organization For

        example has commitment reduced turnover

        and therefore decreased recruitment hiring

        and training costs

        1048657 What does your company do to reciprocate

        employees commitment Is the organization

        living up to its side of the bargain

        Lower turnover Higher product or service

        quality

        1048657 Conversely how do disengaged employees

        behave and what are the consequent costs

        for their teams units-and your entire

        company

        As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

        temperament attitudes and personality He or she uses these attributes to accomplish work

        behaviors according to organization-defined procedures by applying tools equipment andor

        technology Work behaviors in turn create the products and services that make an organization

        successful We classify work behaviors into three categories those required to accomplish duties

        and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

        employee contributes for the good of the organization (voluntary behaviors) and behaviors

        prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

        other counterproductive or illegal actions) Of course job performance occurs in an

        organizational context which includes elements such as leadership physical setting and social

        setting

        30

        Employers naturally want to encourage workers to perform prescribed and voluntary activities

        while avoiding proscribed ones To achieve these goals organizations use a number of HR

        practices that directly affect the person process and context components of job performance

        Employeesrsquo reactions to these practices determine their levels of engagement and commitment

        31

        Chapter-IV

        32

        LITERATURE OF THE REVIEW

        ldquo Job Satisfaction That Leads To The Commitment Of

        The Employees in The Organisationrdquo

        Literature of Review

        Gerge Bill Authentic Leadership

        In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

        point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

        What he means is that purpose is what drives employee commitment not the financial

        rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

        33

        hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

        are shareholders who can benefit from improved financials what draws people to their

        chosen careers is the work itself and its purpose in the world more than the profit

        possibilities

        Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

        that you cannot inspire employees by urging them to help management get the companyrsquos

        stock price uprdquo

        There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

        authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

        purpose of our work it means recognizing the purpose our organization fulfills that goes

        beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

        contribute to a larger purposerdquo

        In Built to Last Jim Collins and James Porras spend an entire book explaining their five

        year research study of major companies that led to this conclusion about employee

        commitment Purpose within a company is what sustains it profit is important but when

        itrsquos the prime directive companies falter

        -Marshal Goldsmith-

        How to Increase Employee Commitment

        In practice this involves walking the talk being transparent communicating effectively treating

        people equally teaching leading subordinates to increasingly excellent performance ndash and

        responding to subordinates as mature individuals who are owed fairness the truth and

        recognition of their achievements

        34

        Since managers interact directly and frequently with subordinates they are usually more tuned

        in to how employees are feeling than are executives Managers are in a better position to know

        for example when employees are feeling alienated and disengaged from their work which is

        very common today -- and expensive

        Gaining employee commitment results in greater profits because enthusiastic employees stay

        contribute discretionary effort and engage customers Performance soars when customers are

        enthused and stay and when executives managers and employees are a collaborative team

        united in achieving common goals

        But managers are often called middle managers for good reason their job is to motivate and

        guide subordinates while they at the same time are being judged by their bosses Because of

        their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

        create relationships with potential allies especially those with greater power who have access to

        top decision makers

        Harvard University Factors that Impact Employee Well Being Commitment and

        Productivity

        Business executives from the C-suite and HR to QC and RampD are by nature focused on the

        corporate bottom line A new trend in our dawning age of social sustainability is that many

        experts believe more attention should be paid to the dotted line - the one signed when a person

        35

        commits to employment at a company New Harvard research validates this approach affirming

        that trust and purpose play a significant role in building successful productive workplaces

        The behavioral research conducted by a team at Harvard University and Massachusetts General

        Hospital identifies the factors most likely to impact 21st century employee well being

        commitment and productivity The researchers found that commitment is largely influenced by

        ones sense of purpose feeling of personal impact and overall trust in the organization

        Productivity is largely affected by the quality of human relationships including cooperative

        social group moods and interaction

        The results lead us to conclude that workplaces that provide positive environments that foster

        interpersonal trust and quality personal relationships create the most committed and productive

        employees says Nancy Etcoff PhD the lead researcher on the study

        Expert Shares Keys to Building Successful Workplace Relationships

        According to business strategist Courtney Anderson JD MBA Outstanding leadership

        today means much more than just doing your job Success is creating an environment that fosters

        happy committed productive team members

        Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

        does not have to be difficult The biggest challenge she says is making the time to truly change

        in our overscheduled instant access competitive work environments With a little know-how it

        can be easy to evolve workplace well being and respond to these compelling research results

        -Mark Howell-

        CEO Bright Point

        High-performing companies recognize that employee commitment is a major contributing factor

        toward sustaining long-term success and creating value An engaged employee is involved and

        excited about their work and acts in a manner that will forward the organizationrsquos interest An

        36

        engaged workforce helps optimize and retain talent for the long-term because the employees

        choose to stay even when other employment alternatives exist

        According to Walker Information the top three drivers of employee commitment are

        Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

        want to enjoy their work feel they are appreciated and know they are making a contribution to

        their companyrsquos strategic objectives Additionally employees who have trust in their leadership

        and are trusted by their leadership have a greater dedication and are ultimately more productive

        on the job However according to recent data provided by the National Business Research

        Institute (NBRI) only 31 of all employees are truly engaged

        At BrightPoint we take employee engagement seriously and we work to create a culture that

        inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

        employees are shown in the 2011 BPNA Employee Commitment Survey The survey

        determined that close to 80 of respondents indicated they were satisfied with their jobs and

        daily activities General employee satisfaction increases when managers take an active interest

        in their employees beyond their day-to-day job responsibilities According to NBRI managers

        that actively coach build relationships and keep an open dialogue with their employees improve

        employee engagement

        We have a diverse workforce where each employee brings unique value and has individual

        needs Managers are learning to manage the individual and not the position In order to give

        managers the tools they need to be successful BrightPoint places strong emphasis on targeted

        leadership training workshops and continual learning resources In 2011 906 of managers at

        BrightPoint NA participated in the development opportunities offered and also made an effort to

        37

        help reinforce the learning of their team members This signals that our leadership team is taking

        an active interest in professional development and its connection to employee commitment

        As BrightPoint continues to increase focus on employee engagement the organization will grow

        stronger and maintain a substantial advantage over our competition Our employees possess the

        knowledge experience and resiliency to respond quickly to the demands of the marketplace and

        through their genuine commitment will deliver what our customers want with increasing

        efficiency and effectiveness Our responsibility is value-creation by growing our business and

        maintaining high levels of customer service and loyalty We believe the best way to accomplish

        this is through a strong committed and engaged workforce

        Performance Model Adopted At Mohali Plant

        38

        Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

        39

        Recruiting

        The messages in Philips Electronics Mohali organization conveys while seeking to attract job

        applicants also can influence future employeesrsquo engagement and commitment If your firm has

        designed jobs specifically to engage employees then organization want to ensure that recruiting

        ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

        skilled team environment or minimal supervision Applicants who notice and respond to these

        ads will more likely be motivated by these features Also consider how organization might best

        seek candidates from inside your organization When Organisation recruit existing employees for

        desirable jobs you enhance their engagement (by maximizing the person-job fit) and

        commitment (by providing growth and advancement opportunities to employees in return for

        their loyalty) If Organisation recruit from outside when qualified internal candidates are

        available Organization may unwittingly suggest to current employees that your company is not

        willing to reciprocate their commitment Existing staff may then begin questioning their own

        commitment to the firm By contrast organisation recruit external candidates to both the job and

        your organization For these candidates ensure that recruiting messages highlight attractive job

        features organizational values and commitment reciprocity That is in return for performance

        and dedication your company offers competitive pay and benefits flexible work hours and

        learning and career advancement opportunities Also remember that prospective employees have

        multiple commitments You will inevitably have to compete with those commitments as

        organization try to attract candidates to your firm Most people find it easier to make a new

        commitment when it is compatible with their other obligations For example you boost your

        chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

        work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

        Commitmentrdquo

        40

        Employee Selection

        Once recruiting efforts produce a pool of promising job candidates Philips select among them to

        fill available positions When organisation select the right individuals for the right jobs new

        hires carry out their work more smoothly and experience fewer performance problems The

        result Greater enjoyment ofmdashand engagement inmdashthe job

        To enhance engagement through your selection of employees identify those candidates who are

        best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

        that have obvious relevance to the job in questionmdashfor example by asking interviewees what

        they know about the role and having them provide work samples Most candidates will view

        these techniques more positively than tests with less apparent relevance such as personality and

        integrity assessments Successful candidates feel good about having ldquopassed the test and see

        company as careful and capable for having selected them A positive initial impression of an

        employer encourages growth of long-term commitment

        Training and Development

        Training and development can serve as additional levers for enhancing engagement and

        commitment For new hires training usually begins with orientation Orientation presents several

        important opportunitiesmdashincluding explaining pay work schedules and company policies Most

        important it gives you a chance to encourage employee engagement by explaining how the new

        hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

        Electronics describe how r company is organized introduce the new employee to his or her co-

        workers give the person a tour of the area where he or she will be working and explain safety

        regulations and other procedural matters In short you foster person-organization fitmdashvital for

        developing productive and dedicated employees Through training you help new and current

        41

        employees acquire the knowledge and skills they need to perform their jobs And employees who

        enhance their skills through training are more likely to engage fully in their work because they

        derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

        company as well as their own employability in the job market In addition most companies offer

        higher wages for skilled workers to compensate them for their greater value and to discourage

        turnover

        Compensation

        Like the HR practices discussed above compensation can powerfully influence employee

        engagement and commitment Some compensation components encourage commitment to

        employers while others motivate engagement in the job It is possible to stimulate one and not

        the other though itrsquos generally better to foster both For example a company that offers a strong

        performance incentive system but no retirement plan will probably realize exceptional

        engagement from its workers however they may eventually commit themselves to another

        company that does offer a good retirement plan Meanwhile an organization that offers generous

        retirement benefits but a traditional seniority-based pay grade system may have committed

        employees however these workers might deliver pedestrian performance as they bide their time

        until retirement In designing compensation plans you therefore need to consider employee

        engagement and commitment strategically

        Encourage managers to include employees in the goal-setting process This technique helps to

        ensure that workers understand the goals It also promotes acceptance of challenging objectives

        because people generally feel more committed to goals they have helped define In addition

        consider how you and other managers will recognize and encourage contributions that exceed

        expectations For example when a piece of equipment malfunctions Joe finds other ways to

        maintain production rather than merely shutting down the machine and waiting for the

        42

        maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

        offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

        up Performance management processes operate on a continuous basis Therefore they provide

        perhaps the best ongoing opportunities for employers to foster employee engagement and

        commitment For example managers can use routine discussions about performance and

        feedback sessions to learn which aspects of the job hold the most interest for each employee and

        which tasks are most challenging During such discussions managers also can define what going

        above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

        contributions An employeersquos aspirations and career goals can receive careful attention during

        performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

        can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

        your organization and the employeersquos other life commitments Through such means the

        organization personalizes its relationship to each employee and provides support while also

        expressing appreciation for their contributionsmdash key drivers of engagement and commitment

        To further engage employees and win their commitment through your performance management

        programs consider how to treat your organizationrsquos most experienced employees In many cases

        these employees understand the intricacies of a job better than their supervisors or managers do

        By virtue of long identification with your organization they may be deeply committed to high-

        level goals They use their expertise to contribute in ways that newer employees simply cannot

        match But many of them also may be planning to retire soon especially if they are from the

        ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

        a performance management system that recognizes and rewards proactive sharing of knowledge

        and expertise among co-workers For example create knowledge repositories or learning

        histories that can be stored in databases that employees can access and then create incentives

        43

        for people who contribute to and use these repositories Of course effective performance

        management systems also identify employees who are not meeting expectations Failing to

        address problem performance can erode other employeesrsquo engagement and commitment as their

        workloads increase and they conclude that the company is willing to tolerate poor performance

        If feedback coaching and remedial training are of little avail the manager may need to move the

        person to a different position within the company where he or she can make a more valuable

        contribution or let the individual go if there is no good match elsewhere in the organization

        44

        Chapter-V

        RESEARCH METHODOLOGY

        The basic task of research is to generate accurate information for use in decision-making

        Research can be defined as the systematic and objective process of gathering recording and

        analyzing data for aid in making business decisions As the project involves analyzing of

        45

        financial structure the research is exploratory in nature covering financial parameters and come

        of the important ratios to carry out research There are basically two techniques adopted for

        obtaining information

        Primary Data

        Secondary Data

        Primary Data is gathered specifically for the project at hand through personal interviews with

        the accounts officers

        Sample Size = 100 Employees

        Secondary data is previously collected and assembled for some project other than the one at

        hand It is gathered and recorded by someone else prior to current needs of the researcher It is

        less expensive than the primary date

        Secondary Data can be obtained from both external and internal sources

        External data may be collected from books and periodicals government sources media and other

        commercial sources

        Internal data is that secondary data which is created recorded or generated by the organization

        As the project is explanatory in nature secondary data is collected from the reports of the

        company books journals and interest Secondary data is gathered from annual reports official

        records and standing orders of the units

        CHAPTER - VI

        DATA ANALYSIS AND INTERPRETATION

        46

        The data after collection is to be processed and analyzed in accordance with the outline

        and down for the purpose at the time of developing research plan

        Technically speaking processing implies editing coding classification and tabulation of

        collected data so that they are amenable to analysis The term analysis refers to the computation

        of certain measures along with searching for pattern groups Thus in the process of analysis

        relationship or difference should be subjected to statistical tests of significance to determine with

        what validity data can be said to indicate any conclusions

        The analysis of data in a general way involves a number of closely related operations

        which are performed with the purpose of summarizing the collected data and organizing them in

        such a manner that they answer the research questions In this study the researcher followed

        above process carefully and it is presented in this chapter

        47

        Table 41 ndash To know the department in which employees are belongs to

        S

        ou rc

        e

        survey data

        Inference

        From the above table it shows that 35 of employees are belongs to

        production department

        FIGURE 41

        S

        SI No

        D

        Department

        N

        No of Respondents

        P

        Percentage

        1

        1

        M

        Mechanical

        3

        30

        3

        30

        2

        2

        E

        Electrical

        2

        25

        2

        25

        3

        3

        P

        Production

        3

        35

        3

        35

        4

        4

        O

        Others

        1

        10

        1

        10

        T

        Total

        1

        100

        1

        100

        48

        REPRESENTS THE DEPARTMENT

        Table 42 ndash To know working experience of the employees

        Source survey data

        Inference

        From the above table it shows that 34 of the employees have 4 ndash 6

        years experience

        S

        SI No

        W

        Work Experience

        N

        No of Respondents

        P

        Percentage

        1

        1

        B

        Below 2 years

        1

        33

        1

        13

        2

        2

        2

        2ndash 4 years

        3

        30

        3

        30

        3

        3

        4

        4ndash 6 years

        3

        34

        3

        34

        4

        4

        A

        Above 6 years

        2

        23

        2

        23

        T

        otal

        1

        100

        1

        100

        49

        FIGURE 42

        REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

        Table 43 ndash To know the physical working environment

        S

        SI No

        W

        Working Environment

        N

        No of Respondents

        P

        Percentage

        1

        1

        E

        Excellent

        1

        12

        1

        12

        2

        2

        G

        Good

        5

        57

        5

        57

        3

        3

        F

        Fair

        2

        28

        2

        28

        4

        4

        P

        Poor

        0

        03

        0

        33

        5

        5

        V

        Very Poor

        0

        00

        0

        00

        T

        Total

        1

        100

        1

        100

        Source survey data

        Inference

        From the above table it shows that 57 of the employees were feeling good about the working environment

        50

        FIGURE 43

        REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

        51

        Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

        S

        SI No

        N

        Non-Monitory Benefits offered

        to Employees

        N

        No of Respondents

        P

        Percentage

        1

        1

        H

        Highly Satisfied

        1

        14

        1

        14

        2

        2

        S

        Satisfied

        5

        54

        5

        54

        3

        3

        N

        Neither Satisfied nor Dissatisfied

        2

        25

        2

        25

        4

        4

        D

        Dissatisfied

        0

        05

        0

        05

        5

        5

        H

        Highly Dissatisfied

        0

        02

        0

        02

        Total 1

        100

        1

        100

        Source survey data

        Inference

        From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

        FIGURE 44

        REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

        52

        Table 45 ndash To know the satisfaction level of respondents towards the work

        assigned

        Source survey dataInference

        From the above table it shows that 45 of the respondents were satisfied towards the work assigned

        FIGURE 45

        S

        SI No

        A

        Amount of Work

        N

        No of Respondents

        P

        Percentage

        1

        1

        H

        Highly satisfied

        2

        20

        2

        20

        2

        2

        S

        Satisfied

        4

        45

        4

        45

        3

        3

        N

        Neither Satisfied nor Dissatisfied

        1

        12

        1

        12

        4

        4

        D

        Dissatisfied

        1

        18

        1

        18

        5

        5

        H

        Highly Dissatisfied

        0

        06

        0

        06

        Total 1

        100

        1

        100

        53

        REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

        54

        Table 46 ndash Opinion about the career development programme in their organisation

        S

        SI No

        C

        Career Development

        N

        No of Respondents

        P

        Percentage

        H

        Highly satisfied

        1

        12

        1

        12

        S

        Satisfied

        5

        56

        5

        56

        N

        Neither Satisfied nor Dissatisfied

        2

        22

        2

        22

        D

        Dissatisfied

        1

        10

        1

        10

        H

        Highly Dissatisfied

        0

        00

        0

        00

        Total 1

        100

        1

        100

        Source survey data

        Inference

        From the above table it shows that 56 of the employees were satisfied

        with the opinion about the carrier development programme in their organisation

        FIGURE 46

        REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

        PROGRAMME IN THEIR ORGANISATION

        55

        Table 47 ndash To know the cooperation of co-workers

        S

        SI No

        C

        Co-operation of Workers

        N

        No of Respondents

        P

        Percentage

        1

        1

        H

        Highly satisfied

        2

        20

        2

        20

        2

        2

        S

        Satisfied

        6

        66

        6

        66

        3

        3

        N

        Neither Satisfied nor Dissatisfied

        1

        11

        1

        11

        4

        4

        D

        Dissatisfied

        0

        03

        0

        03

        5

        5

        H

        Highly Dissatisfied

        0

        00

        0

        00

        Total 1

        100

        1

        100

        Source survey data

        Inference

        From the above table it shows that 66 of the employees were satisfied

        with the cooperation of co-workers

        FIGURE 47

        56

        REPRESENTS THE COOPERATION OF CO-WORKERS

        57

        Table 48 ndash To know the satisfaction of Respondents with top management

        S

        SI No

        S

        Satisfaction with Top

        Management

        N

        No of Respondents

        P

        Percentage

        1

        1

        H

        Highly satisfied

        2

        26

        2

        26

        2

        2

        S

        Satisfied

        5

        51

        5

        51

        3

        3

        N

        Neither Satisfied nor Dissatisfied

        1

        17

        1

        17

        4

        4

        D

        Dissatisfied

        0

        06

        0

        06

        5

        5

        H

        Highly dissatisfied

        0

        00

        0

        00

        Total 1

        100

        1

        100

        Source survey data

        Inference

        From the above table it shows that 51 of the employees were satisfied with the top management

        FIGURE 48

        58

        REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

        Table 49 ndash To know the satisfaction of Respondents with their subordinates

        Source survey data

        Inference

        From the above table it shows that 67 of the employees were satisfied with their subordinates

        S

        SI

        No

        S

        Satisfaction with Subordinates

        N

        No of Respondents

        P

        Percentage

        1

        1

        H

        Highly satisfied

        1

        12

        1

        12

        2

        2

        S

        Satisfied

        6

        67

        6

        67

        2

        3

        N

        Neither Satisfied nor Dissatisfied

        1

        14

        1

        14

        4

        D

        Dissatisfied

        0

        07

        0

        07

        5

        5

        H

        Highly Dissatisfied

        0

        00

        0

        00

        Total 1

        100

        1

        100

        59

        FIGURE 49

        REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

        60

        Table 410 ndash To know the level of satisfaction regarding nature of job

        S

        SI No

        J

        Job Satisfaction

        N

        No of Respondents

        P

        Percentage

        1

        1

        H

        Highly satisfied

        2

        22

        2

        22

        2

        2

        S

        Satisfied

        5

        56

        5

        56

        3

        3

        N

        Neither Satisfied nor Dissatisfied

        1

        16

        1

        16

        4

        4

        D

        Dissatisfied

        0

        07

        0

        07

        5

        5

        H

        Highly Dissatisfied

        0

        00

        0

        00

        Total 1

        100

        1

        100

        Source survey dataInference

        From the above table it shows that 56 of the employees were satisfied with their job

        FIGURE 410

        61

        REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

        Table 411 ndash To know whether there is any job pressure in their work

        Source survey data

        Inference

        From the above table it shows that 72 of employees said there is job pressure in their work

        FIGURE 411

        REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

        S

        SI No

        J

        Job Pressure

        N

        No of Respondents

        P

        Percentage

        1

        1

        Y

        Yes

        7

        72

        7

        72

        2

        2

        N

        No

        2

        28

        2

        28

        T

        Total

        1

        100

        1

        100

        62

        Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

        amp talents

        S

        SI No

        D

        Development of Skills and

        Talents

        N

        No of Respondents

        P

        Percentage

        1

        1

        H

        Highly Agree

        1

        12

        1

        12

        2

        2

        A

        Agree

        5

        52

        5

        52

        3

        3

        N

        Neither Agree nor Disagree

        2

        28

        2

        28

        4

        4

        D

        Disagree

        0

        06

        0

        06

        5

        5

        H

        Highly Disagree

        0

        02

        0

        02

        Total 1

        100

        1

        100

        Source survey data

        Inference

        From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

        63

        FIRGURE 412

        REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

        64

        Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

        S

        SI No

        W

        Welfare Facilities

        N

        No of Respondents

        P

        Percentage

        1

        1

        H

        Highly satisfied

        0

        09

        9

        09

        2

        2

        S

        Satisfied

        5

        57

        5

        57

        3

        3

        N

        Neither Satisfied nor Dissatisfied

        2

        29

        2

        29

        4

        4

        D

        Dissatisfied

        5

        05

        0

        05

        5

        5

        H

        Highly Dissatisfied

        0

        00

        0

        00

        Total 1

        100

        1

        100

        Source survey data

        Inference

        From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

        FIGURE 413

        REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

        65

        Table 414 ndash To know the employee satisfaction towards the salary

        Source survey data

        Inference

        From the above table it shows that 67 of the employees were satisfied

        with their salary

        FIGURE 414

        REPRESENTS THE SATISFACTION TOWARDS THE SALARY

        S

        SI No

        P

        Payment Satisfaction

        N

        No of Respondents

        P

        Percentage

        1

        1

        Y

        Yes

        6

        67

        6

        67

        2

        2

        N

        No

        3

        33

        3

        33

        T

        otal

        1

        100

        1

        100

        66

        Table 415 ndash To know the employees willingness amp Commitment Towards

        Organisation

        Source survey data

        Inference

        From the above table it shows that 59 of the employees were willing to

        continue in this organisation

        FIGURE 415

        REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

        S

        SI No

        W

        Willingness to Work

        N

        No of Respondents

        P

        Percentage

        1

        1

        Y

        Yes

        5

        59

        5

        59

        2

        2

        N

        No

        4

        41

        4

        41

        T

        Total

        1

        00

        1

        00

        67

        CHI-SQUARE METHOD

        The chi square test is one of the simplest and most widely used non-

        parametric tests in statistical work As a non-parametric test it can be used to determine

        if categorical data shows dependency or the two classifications are independent It can

        also be used to make comparisons between theoretical population and actual data

        when categories are used

        n

        Chi square χsup2= sum (O-E) sup2 E

        i =1

        Where O= observed frequency

        E= expected frequency

        68

        OBSERVED FREQUENCY

        Table 419 shows the relationship between the department and the job satisfaction

        Over All

        Job

        SatisfactionHighly

        SatisfiedSatisfied

        Neither

        Satisfied nor

        Dissatisfied

        DissatisfiedHighly

        Dissatisfied

        Sub

        Total

        Mechanical 5 6 14 3 2 30

        Electrical 6 8 6 3 2 25

        Production 9 13 7 4 2 35

        Others 2 3 2 2 1 10

        Sub Total 22 30 29 12 7 100

        69

        EXPECTED FREQUENCY

        Over All

        Job

        SatisfactionHighly

        SatisfiedSatisfied

        Neither

        Satisfied nor

        Dissatisfied

        DissatisfiedHighly

        Dissatisfied

        Sub

        Total

        Mechanical 7 8 9 4 2 30

        Electrical 5 8 7 3 2 25

        Production 8 11 10 4 2 35

        Others 2 3 3 1 1 10

        Sub Total 22 30 29 12 7 100

        Null Hypothesis (Ho)

        There is no significant difference between the department and the job satisfaction

        Alternative Hypothesis (Ho)

        There is significant difference between the job satisfaction

        Co Relation

        70

        Chapter-V

        CONCLUSIONS AND

        RECOMMENDATIONS

        71

        CONCLUSION

        On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

        Ltd Mohali made in the previous chapters following conclusions are drawn

        General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

        Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

        environment of the company is very healthy The visitors feel happy after the campus

        Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

        indigenous technology Philips was appropriately chosen as the brand name as self reliance and

        building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

        Financial structure PHILIPS is a low debt company signifying its dependence mainly on

        its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

        position by channelising these internal accruals to fund its expansion programmes

        Working results PTL has registered a handsome and constant growth in its profits because

        of a brisk demand for new and better technology electronic items None of the other electronic

        company has shown such a steady growth Philips has recorded the lowest current ratio

        However with this lowest current ratio PTL still enjoys moderate payment period and highest

        velocity of creditors and debtors only due to commitment of itrsquos employees

        72

        SUMMARY

        According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

        employee loyalty are praise and recognition a sense of contribution to the company learning and

        development and having a best friend at work

        Creating a fairy-tale work environment begins withrecognition Your employees need it more

        than money perks or titles Here are eight tips regarding recognition Remember these and your

        employees may just start whistling while they work It is up to me The corporate culture or

        financial rewards will not make your team successful It is up to you Recognition is one thing

        that is completely in your control

        Strong relationships are vital in todays economy Strengthening employee relationships is even

        more necessary as companies downsize and lay off As your workforce shrinks and you need to

        do more with less keeping quality employees becomes even more critical As a manager it is

        your job to bond your best people to your company through recognition And you also must help

        direct and motivate your core performers

        Simple rewards earn big returns There are some relatively simple things you can do that will

        earn big returns For example remember your employees birthdays and work anniversaries find

        out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

        spend time with their kids) make the most of your formal service awards with some preparation

        and a group presentation walk around your department every day and talk to your

        people and thank them sincerely and often

        73

        Make it specific Praise and recognition must be specific to have impact General praise such as

        You do great work actually can have the opposite effect and leave your employees wondering

        Does he have any idea what I really do around here Specific praise links individual

        accomplishments to company goals For example Cheryl I noticed the way you handled that

        customer complaint Great work As you know we value quick resolutions of problems as

        one of our core strategies

        Ask the best to stay Call your best people into your office one at a time Let that bright young

        college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

        your team relies on her expertise and organizational skillsRemarkably a significant percent of

        high-impact performers report that they left their last job because No one ever asked me to

        stay

        Forget cash

        Remember the saying Money cant buy everything Well its true Dont wait until you can

        offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

        work satisfaction top on employees lists is feeling appreciated In fact when employees feel

        recognized and involved they are much less likely to keep asking about money

        Recognize

        Recognition means most to an employee when it is sincere and spontaneous According to the

        largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

        at least every seven days If you wait until a year-end party or an annual review you are waiting

        much too long to recognize and you probably are losing people you do not need to

        74

        Recognition works

        Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

        performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

        ways that build high commitment typically are on the order of 30 to 50 percent

        Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

        Learn to recognize your employees for their efforts thank them often and reward their

        achievements You can awaken them from their anger and apathy and they will fall in love with

        their jobs again Chances are you will work together happily ever after

        So there is direct relation with employee satisfaction and their commitment towards the

        organization and it is also clear from the above discussion that only monetary elements are not

        sufficient for employee satisfaction rather other element like employer behavior recognisation

        and other moral value

        75

        RECOMMENDATIONS

        PHILIPS should increase its capacity utilization It should work at full capacity to

        minimize its cost of production With this increase in capacity utilization the total cost

        will spread over more units thereby decreasing the per unit cost

        PHILIPS should decrease the credit facilities provided to its consumers The payback

        period is quite high in case of debtors as compared to creditors it should be more or less

        equal as it will help in improving company liquidity

        PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

        business as it accounts very less as compare to other businesses of Philips

        Another recommendation for Mohali plant is about the HR department that is they

        should appoint permanent and skilled workers as against casual workers which generally add

        up to the profit of the company

        76

        BIBLIOGRAPHY

        1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

        2 Monthly Journals of Philips Electronics India Ltd

        3 Authentic Leadership Medtronic CEO Bill George

        4 wwwindiaphilipscom

        5 wwwwikipediacom

        6 httpwwwemployeecommitmentcom

        7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

        8 Employee Commitment A Leader Ship Guide Joe Folkman

        9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

        77

        Questionnaire

        Name __________________________________________________________

        Age______________________________ Gender _______________________

        Qualification _______________________ Contact No ___________________

        Q1 In which department you are working

        Electrical Production Mechanical Other

        Q2 What is your working experience

        gt2 Years 2-4 Years 4-6 Years lt 6 Years

        Q3 How You like the physical Working Environment of the organization

        Excellent Good Fair Poor Very Poor

        Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

        Highly Dissatisfied Dissatisfied

        Q5 Are you satisfied with your work

        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

        Highly Dissatisfied Dissatisfied

        Q6 Are you satisfied with the career development programe of the company

        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

        Highly Dissatisfied Dissatisfied

        Q7 Is other staff of the organization is co-operative with you

        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

        Highly Dissatisfied Dissatisfied

        Q8 Are you satisfied with top level management

        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

        Highly Dissatisfied Dissatisfied

        78

        Q9 Are you satisfied with your subordinates

        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

        Highly Dissatisfied Dissatisfied

        Q10 Are you satisfied with the nature of the Job

        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

        Highly Dissatisfied Dissatisfied

        Q11 Do you have any Job Pressure in work

        Yes No

        Q12 Do you satisfied with the opportunities provided by the organisation

        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

        Highly Dissatisfied Dissatisfied

        Q13 Are you satisfied with the welfare facilities provided by the organisation

        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

        Highly Dissatisfied Dissatisfied

        Q14 Are you satisfied towards your salary

        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

        Highly Dissatisfied Dissatisfied

        Q15 Are you committed towards the organisation

        Yes No

        Signature

        • SSI No
        • DDepartment
        • NNo of Respondents
        • PPercentage
        • 11
        • MMechanical
        • 330
        • 330
        • 22
        • EElectrical
        • 225
        • 225
        • 33
        • PProduction
        • 335
        • 335
        • 44
        • OOthers
        • 110
        • 110
        • TTotal
        • 1100
        • 1100
        • SSI No
        • WWork Experience
        • NNo of Respondents
        • PPercentage
        • 11
        • BBelow 2 years
        • 133
        • 113
        • 22
        • 2 2ndash 4 years
        • 330
        • 330
        • 33
        • 4 4ndash 6 years
        • 334
        • 334
        • 44
        • AAbove 6 years
        • 223
        • 223
        • Total
        • 1100
        • 1100
        • SSI No
        • AAmount of Work
        • NNo of Respondents
        • PPercentage
        • 11
        • HHighly satisfied
        • 220
        • 220
        • 22
        • SSatisfied
        • 445
        • 445
        • 33
        • NNeither Satisfied nor Dissatisfied
        • 112
        • 112
        • 44
        • DDissatisfied
        • 118
        • 118
        • 55
        • HHighly Dissatisfied
        • 006
        • 006
        • Total
        • 1100
        • 1100
        • SSI No
        • SSatisfaction with Subordinates
        • NNo of Respondents
        • PPercentage
        • 11
        • HHighly satisfied
        • 112
        • 112
        • 22
        • SSatisfied
        • 667
        • 667
        • 23
        • NNeither Satisfied nor Dissatisfied
        • 114
        • 114
        • 4
        • DDissatisfied
        • 007
        • 007
        • 55
        • HHighly Dissatisfied
        • 0 00
        • 000
        • Total
        • 1100
        • 1100
        • SSI No
        • JJob Pressure
        • NNo of Respondents
        • PPercentage
        • 11
        • YYes
        • 772
        • 772
        • 22
        • NNo
        • 228
        • 228
        • TTotal
        • 1100
        • 1100
        • SSI No
        • PPayment Satisfaction
        • NNo of Respondents
        • PPercentage
        • 11
        • YYes
        • 667
        • 667
        • 22
        • NNo
        • 333
        • 333
        • Total
        • 1100
        • 1100
        • SSI No
        • WWillingness to Work
        • NNo of Respondents
        • PPercentage
        • 11
        • YYes
        • 559
        • 559
        • 22
        • NNo
        • 441
        • 441
        • TTotal
        • 100
        • 100
          • MISSION amp VISION
          • Mission
          • Vision
          • Philips Electronics India Limited
            • SSI No
            • WWorking Environment
            • NNo of Respondents
            • PPercentage
            • 11
            • EExcellent
            • 112
            • 112
            • 22
            • GGood
            • 557
            • 557
            • 33
            • FFair
            • 228
            • 228
            • 44
            • PPoor
            • 003
            • 033
            • 55
            • VVery Poor
            • 000
            • 000
            • TTotal
            • 1100
            • 1100
            • SSI No
            • NNon-Monitory Benefits offered to Employees
            • NNo of Respondents
            • PPercentage
            • 11
            • HHighly Satisfied
            • 114
            • 114
            • 22
            • SSatisfied
            • 554
            • 554
            • 33
            • NNeither Satisfied nor Dissatisfied
            • 225
            • 225
            • 44
            • DDissatisfied
            • 005
            • 005
            • 55
            • HHighly Dissatisfied
            • 002
            • 002
            • Total
            • 1100
            • 1100
            • SSI No
            • CCareer Development
            • NNo of Respondents
            • PPercentage
            • HHighly satisfied
            • 112
            • 112
            • SSatisfied
            • 556
            • 556
            • NNeither Satisfied nor Dissatisfied
            • 222
            • 222
            • DDissatisfied
            • 110
            • 110
            • HHighly Dissatisfied
            • 000
            • 000
            • Total
            • 1100
            • 1100
            • SSI No
            • CCo-operation of Workers
            • NNo of Respondents
            • PPercentage
            • 11
            • HHighly satisfied
            • 220
            • 220
            • 22
            • SSatisfied
            • 666
            • 666
            • 33
            • NNeither Satisfied nor Dissatisfied
            • 111
            • 111
            • 44
            • DDissatisfied
            • 003
            • 003
            • 55
            • HHighly Dissatisfied
            • 000
            • 000
            • Total
            • 1100
            • 1100
            • SSI No
            • SSatisfaction with Top Management
            • NNo of Respondents
            • PPercentage
            • 11
            • HHighly satisfied
            • 226
            • 226
            • 22
            • SSatisfied
            • 551
            • 551
            • 33
            • NNeither Satisfied nor Dissatisfied
            • 117
            • 117
            • 44
            • DDissatisfied
            • 006
            • 006
            • 55
            • HHighly dissatisfied
            • 000
            • 000
            • Total
            • 1100
            • 1100
            • SSI No
            • JJob Satisfaction
            • NNo of Respondents
            • PPercentage
            • 11
            • HHighly satisfied
            • 222
            • 222
            • 22
            • SSatisfied
            • 556
            • 556
            • 33
            • NNeither Satisfied nor Dissatisfied
            • 116
            • 116
            • 44
            • DDissatisfied
            • 007
            • 007
            • 55
            • HHighly Dissatisfied
            • 000
            • 000
            • Total
            • 1100
            • 1100
            • SSI No
            • DDevelopment of Skills and Talents
            • NNo of Respondents
            • PPercentage
            • 1 1
            • HHighly Agree
            • 112
            • 112
            • 22
            • AAgree
            • 552
            • 552
            • 33
            • NNeither Agree nor Disagree
            • 228
            • 228
            • 44
            • DDisagree
            • 006
            • 006
            • 55
            • HHighly Disagree
            • 002
            • 002
            • Total
            • 1100
            • 1100
            • SSI No
            • WWelfare Facilities
            • NNo of Respondents
            • PPercentage
            • 11
            • HHighly satisfied
            • 009
            • 909
            • 22
            • SSatisfied
            • 557
            • 557
            • 33
            • NNeither Satisfied nor Dissatisfied
            • 229
            • 229
            • 44
            • DDissatisfied
            • 505
            • 005
            • 55
            • HHighly Dissatisfied
            • 000
            • 000
            • Total
            • 1100
            • 1100
              • SUMMARY
              • RECOMMENDATIONS
              • BIBLIOGRAPHY

          5

          1970-today

          From 1970 to the present day our research has been tied much more closely to our industrial and

          business activities This resulted in revolutionary developments such as the introduction of the

          CD the DVD and Blu-ray Disc In the medical sphere we made great strides forward in

          magnetic-resonance imaging and ultrasound and with our increasing focus on health and well-

          being these developments are still ongoing in 2006 we saw the first commercial launch of a 3D

          scanner

          In that same year we sold 80 of our Semiconductors business as a new independent company

          NXP was created We also adopted Open Innovation as our way of working the High Tech

          Campus Eindhoven was opened up to external companies

          At Philips Research we continue to focus on meaningful innovations that improve peoplersquos

          lives Ambilight for example has brought a whole new dimension to TV viewing and in 2007

          we developed Lumiramic ndash a groundbreaking new phosphor technology for energy-efficient

          white LEDs ndash together with our partners

          The future of Philips Research

          Philips Research will remain an important driving force in realizing Philipsrsquo vision to become an

          even more market-driven and people-centric health and well-being company We do this by

          continually evaluating key issues and trends in society to ensure that peoplersquos needs are at the

          heart of our innovations now and in the future

          Royal Philips Electronics of the Netherlands is a diversified Health and Well-being

          company focused on improving peoplersquos lives through timely innovations As a world leader in

          healthcare lifestyle and lighting Philips integrates technologies and design into people-centric

          6

          solutions based on fundamental customer insights and the brand promise of ldquosense and

          simplicityrdquo

          Headquartered in the Netherlands Philips employs approximately 121000 employees in more

          than 60 countries worldwide With sales of EUR 26 billion in 2008 the company is a market

          leader in cardiac care acute care and home healthcare energy efficient lighting solutions and new

          lighting applications as well as lifestyle products for personal well-being and pleasure with

          strong leadership positions in flat TV male shaving and grooming portable entertainment and

          oral healthcare

          Philips Electronics India Limited

          Philips Electronics India Limited a subsidiary of the Netherlands-based Royal Philips

          Electronics is the leading Health and Wellbeing company Today Philips is a simpler and more

          focused company with global leadership positions in key markets of Healthcare Lighting and

          Consumer Lifestyle addressing peoplersquos Health and wellbeing needs and aspirations as its

          overarching theme

          As one of the nations most well-known and well-loved brands Philips is a part of practically

          every Indians life With recent launch of Philips Respironics product categories in obstructive

          sleep apnea management and home respiratory care home decorative lighting range and ALU

          range Philips products find use in virtually every aspect of an individualrsquos daily life 24X7 - at

          home at work on the move and at rest Philips stands as a source of easy to use trendy and

          innovative internationally acclaimed products with superior design and technology that enhance

          the quality of consumers professional and personal lives

          Philips has been operating in India for over 75 years and employs over 4500 employees around

          7

          the country The company has an excellent pan India distribution and after-sales service network

          BUSINESSES

          Lighting

          Philips Electronics India Indiarsquos largest lighting company operates in business areas of Lamps

          Luminaires Lighting Electronics Automotive and Special Lighting Today as global leader in

          Lighting Philips is driving the switch to energy-efficient solutions With worldwide electrical

          lighting using 19 per cent of all electricity the use of energy-efficient lighting will significantly

          reduce energy consumption around the world and thereby cut harmful CO2 emissions Philips

          India has been consistently working with industry bodies such as ELCOMA Bureau of energy

          efficiency and NGOs towards addressing Indiarsquos power crisis through promotion of energy

          efficient lighting in India

          Philips provides advanced energy-efficient solutions for all segments road lighting office amp

          industrial hospitality and home Philips is also a leader in shaping the future with exciting new

          lighting applications and technologies such as LED technology which besides energy

          efficiency provides attractive benefits and endless new lsquonever-before-possiblersquo lighting

          solutions

          In 2008 Philips inaugurated a global research and development (RampD) centre for lighting

          electronics in India This was its third such unit in the world The facility which is situated in

          Noida will not only cater to the needs of the Indian market but also the Asia-Pacific Europe and

          North America The other RampD centres are located at Eindhoven in the Netherlands and in

          Shanghai China One of the primary research areas for the centre is to develop products that can

          8

          tackle high voltage fluctuations in India The centre currently employs 35 engineers Around 40

          per cent of Philipsrsquo revenue in India comes from the lighting business

          Consumer lifestyle

          Guided by the brand promise of ldquosense and simplicityrdquo and the consumer insights Philips

          Consumer Lifestyle offers rich new consumer experiences that meet consumersrsquo desire for

          relaxation and improving their state of mind Philips also responds to the consumers desire for

          wellness and pleasure by introducing products that meet the individualrsquos interests in terms of

          their mind space body and appearance

          The Consumer Lifestyle arm in India operates in the business areas of Home Entertainment

          solutions and Personal Infotainment with product categories such as TVs home theatre systems

          music systems DVD players personal entertainment solutions sound accessories Domestic

          Appliances and Personal care

          Philips Innovation Campus (PIC)

          Philips Innovation Campus (PIC) Bangalore is a division of Philips Electronics India Limited

          which is owned 96 by Royal Philips Electronics NV The Netherlands It was established in

          August 1996 with a vision to be an innovation hub creating next generation solutions and

          products for Healthcare and Lifestyle With the objective of meeting the growing need for high-

          quality cost-effective software development capacity within the organization PICrsquos share has

          increased significantly from 8 in 1998 to around 20 in 2008

          9

          Working at PIC are about 1000 of the industrys finest professionals using state-of-the-art

          software engineering paradigms and platforms including real-time systems component-based

          software engineering and multi-threaded architecture to drive the creation of tomorrows

          products and services PIC is an ISO 9001Tick IT SEI CMM SM level 5 company amp has

          emerged as a critical partner in the development of strategic amp futuristic technologies for Philips

          worldwide 60000 registered patents illustrate the innovative nature of the company Philips has

          adopted an Open Innovation strategy which leverages the joint innovative power of partnering

          companies and researchers to bring more innovations to the market effectively and faster PIC

          has built-up extensive know-how and expertise in the software engineering and technology

          domains relevant to its business In addition competencies in the areas of project management

          requirement engineering and quality assurance have been established to offer customers products

          and services of the highest quality at the fastest time-to-market and the lowest cost of

          ownership

          RESEARCH AND DEVELOPMENT

          Since its foundation 100 years ago Philips Research has been at the forefront of fundamental

          scientific research But with market focus being more and more important across almost all

          corporate RampD organizations is this still the case If some of the pioneering work being done

          by scientists across Research is anything to judge by the answer is a resounding ldquoyesrdquo

          Itrsquos different at the cutting edge

          In todayrsquos market-focused corporate RampD organizations the boundary between fundamental

          scientific research and applied research is becoming increasing blurred ndash particularly when it

          comes to some of the most exciting areas of research ldquoHere at Philips our way of working is

          very dynamicrdquo says Philips Researchrsquos Chief Science Officer Emile Aarts ldquoThis means that you

          10

          can apply both the lsquofundamentalrsquo and the lsquoappliedrsquo labels to many of the projects that wersquore

          working on because they are both very flexible termsrdquo Philips Researchrsquos work on sleep for

          instance is an excellent example of this more dynamic approach ldquoThis is a very important area

          for Philips ndash but therersquos currently very little fundamental knowledge available Thatrsquos why wersquore

          involved in investigating the key issues at a more fundamental level together with our university

          and research institute partners The only difference is that we want this research to lead to

          marketable products and solutionsrdquo

          Open Innovation in new areas

          Despite the flexible nature of the ldquofundamentalrdquo and ldquoappliedrdquo labels it is still possible to detect

          a decline in some areas of more fundamental research at Philips in recent years ldquoThis has mainly

          occurred in fields that donrsquot support the execution of our companyrsquos Health and Well-being

          strategyrdquo says Aarts As he explains this refocusing exercise has gone hand-in-hand with an

          expansion of more fundamental research activities in a number of new fields such as deep-brain

          stimulation and multi-modal imaging for healthcare applications ldquoIn these fields wersquore

          considered to be an extremely important research partner ndash especially by colleagues working in

          universitiesrdquo In the future Philips Research will continue to develop its reputation in a number

          of exciting fundamental domains ndash ldquogreen lightingrdquo and skincare are just two examples ndash albeit

          with a more applied focus ldquoHopefully this research will enable us to build on our strong

          heritage of improving the quality of peoplersquos lives

          11

          BOARD OF DIRECTORS

          Non-Executive Director amp Chairman S M Datta

          Executive Vice Chairman amp Managing Director Murali Sivaraman

          Executive Director Jan-Hein Louwman

          Non-Executive Director S Venkatramani

          India Management Team

          MURALI SIVARAMANN - CEO

          ANJAN BOSE - Healthcare

          JAN-HEIN LOUWMAN ndash CEO

          MAHESH KRISHNAN ndash Consumer lifestyle

          RAJEEV CHOPRA ndash lighting

          RAKESH SHARMA ndash Strategic Business Development

          S NAGARAJAN ndash Human resources

          VIVEK SHARMA ndash Chief Marketing Officer

          WIDO MENHARDT ndash Philips Innovation Campus

          12

          Corporate Office-

          Philips Electronics India Ltd

          Technopolis Knowledge Park

          Mahakali Caves Road

          Chakala Andheri (East)Mumbai 400 093

          Tel +91 22 66912000

          VISION 2012

          Through the Vision 2012 strategy we aim to fuel growth by making Philips the leading brand in

          Health and Well-being Vision 2012 further positions Philips as a market-driven people-centric

          company with a strategy and a structure that fully reflect the needs of its customer base while

          also increasing shareholder value This is implemented through sharpened strategies in the three

          core sectors Healthcare Lighting and Consumer Lifestyle

          ldquoWith Vision 2010 we are putting people right at the center of things with Health and Well-

          being as our overarching theme We are thereby putting into practice our mission improving the

          quality of life through the introduction of meaningful innovationsrdquo ndash Gerard Kleisterlee

          President and CEO of Royal Philips Electronic

          Our Ways of Working

          1 We are a people-centric company that organizes around customers and markets

          2 We invest in a strong brand and consistently deliver on our brand promise of ldquosense and

          simplicityrdquo in our actions products and services

          13

          3 We deliver innovation by investing in world class strengths in end-user insights

          technology design and superior supplier networks

          4 We develop our peoplersquos leadership talent and engagement and align ourselves with high

          performance benchmarks

          5 We invest in high growth and profitable businesses and emerging geographies to achieve

          market leadership positions

          6 We are committed to sustainability and focus on making the difference in efficient energy

          use

          7 We drive operational excellence and quality to best in class levels allowing us the above

          mentioned strategic investments in our businesses

          BRAND PROMISE

          It is the combination of two unique capabilities that enables us to deliver on our ldquosense and

          simplicityrdquo promise These capabilities are firstly by understanding people and secondly

          technology integration and product design

          We put our end users front and center of product innovations starting with understanding their

          needs and aspirations We use best-in-class research facilities and agencies to validate and ensure

          that our product innovations are designed around peoplersquos needs and aspirations easy to

          experience and advanced

          SUSTAINABILITY

          14

          In 2009 we evaluated our sustainability strategy and resolved to fully leverage sustainability as

          an integral part of our overall strategy and an additional driver of growth as reflected in the

          Philips Management Agenda 2012

          To deliver on our brand promise of ldquosense and simplicityrdquo and at the same time provide the

          company direction for the longer term in this area we have identified three sustainability

          leadership key performance indicators where we can bring our competencies to bear lsquocarersquo

          lsquoenergy efficiencyrsquo and lsquomaterialsrsquo including targets for 2015

          Bringing care to more than 500 million people

          Target 500 million lives touched by 2015

          Improving energy efficiency of Philips products

          Target 50 improvement by 2015 (for the average total product portfolio) compared to

          2009

          Closing the materials loop

          Target Double global collection recycling amounts and recycled materials in products

          by 2015 compared to 2009

          Each sector will take the lead on one of the leadership key performance indicators with

          Healthcare leading lsquocarersquo Lighting lsquoenergy efficiencyrsquo and Consumer Lifestyle lsquomaterialsrsquo

          In addition we defined a set of complementary performance indicators to accelerate change and

          drive performance including the EcoVision4 parameters

          With EcoVision4 we have committed to the following by 2012

          15

          bull Generate 30 of total revenues from Green Products

          bull Double investment in Green Innovations to a cumulative EUR 1 billion

          bull Improve our operational energy efficiency by 25 and reduce our CO2 emissions by 25 all

          compared with the base year 2007

          SOCIAL COMMITMENT

          Living up to this commitment means we use our capabilities to enhance the lives of our

          employees and people in society at large Within the company we encourage teamwork and

          collaboration in an environment that enables employees to reach their full potential

          Building on our rich heritage of involvement in social issues we have established our own

          approach of supporting the communities where we live and work focusing on energy efficiency

          and healthcare

          Sustainable lighting

          There is a pressing need to find innovative lighting solutions for the 16 billion people who live

          in areas with no access to the electricity grid or where the grid is unreliable Thatrsquos why we have

          developed SMILE (Sustainable Model in Lighting Everywhere)

          Launched as a pilot in 2006 in four Indian states SMILE includes two lighting solutions UDAY

          a rechargeable portable lantern and KIRAN a hand-cranked LED flashlight Today are

          distributed in eighth Indian states

          16

          SWOT ANALYSIS

          Strengths

          bull India was a market where the first mover enjoyed advantages over latecomers

          bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

          market could gain the largest market share

          bull PHILIPS is committed to enhance its image to the Chinese market as investors

          bull PHILIPS was building a wholly owned manufacturing plant in India to show the

          Chinese the commitment Korea had to the Chinese society

          bull Labor costs in India were less and would defray the cost of producing high-end

          bull Samsung has been making color TVs for many years in Korea before moving to the Chinese

          market

          Weaknesses

          bull PHILIPS must continue to control all costs to maintain success

          bull India has a reputation of being a protected market (protectionism)

          bull India was a market where the first mover enjoyed advantages over late comers PHILIPS is

          trying to overcome the first comer advantage Japan manufacturers have over them by being those

          first comers

          bull Companies such as Sony and Matsushita had built sales and service networks that were

          favorable to their sales programs in India while Samsung would have to catch up in that area

          17

          bull Samsung is not as experienced in manufacturing high-end TVs for a higher-end market

          segment

          Opportunities

          bull Based on the data that on 28 of the 220 million rural households own a color TV PHILIPS

          focus on the domestic India market should be to penetrate the rural household market which

          would mean that for those purposes the low-end production of sets in the 13rdquo to 20rdquo range should

          be produced to appeal to that segmentrsquos purchasing ability

          bull Larger more high-end models can be produced to appeal to an urban customer in India as well

          as being an export to the US and European higher end customers

          bull With success in the higher-end manufacturing and sales of premium TVs in India PHILIPS can

          establish themselves as high-end producers around the world

          Threats

          bull PHILIPS faces intense competition in the color TV market

          bull A premium-priced product wouldnrsquot sell in large volumes so pricing can be a problem

          bull Since PHILIPS didnrsquot have an established marketing strategy issues of how to market the

          product may arise

          bull Loss of profitability because related to over-employment at most facilities

          bull Is the per capita income level such that it can support sales of product at any level

          bull If PHILIPS fails to be successful in the Chinese market with high-end product it will be known

          around the world bull India was a market where the first mover enjoyed advantages over late

          comers

          bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

          18

          market could gain the largest market share

          bull PHILIPS is committed to enhance its image to the Chinese market as investors

          PHILIPS ELECTRONICS MOHALI PLANT

          The mohali plant was established in 1985 as PUNJAB ANAND LAMP Ltd as its second

          division of lamp industry after the varodra plant at that time it was a joint stock company and

          majority of shares was with Punjab Anand Lamp around 75 but in the year 2001 the company

          ownership changed and the whole shares was bought by PHILIPS ELECTRONIC INDIA Ltd

          and its name was changed to PHILIPS ELECTRONIC INDIA Ltd MOHALI LIGHT

          FACTORY

          The plant is situated in Industrial focal point PHASE-9 MOHALI near Mohali railway station

          and is sreaded in 26 acres Total employees of tis plant is 532 including casual employees This

          company is a landmark in the Punjab state as it is the only factory which is most profitable one

          than any industry located in Punjab

          19

          OVERVIEW OF VARIOUS FRONTS OF

          PHILIPS ELECTRONICS INDIA Ltd

          Manufacturing-

          Today the product range of Philips include the following products ndash

          Televisions- LCD Plasma Flat Screen Smart Touch XL

          Recorders DVD Players I pods and Home Theatre Systems

          Audio Products - Audio Systems Remote Controls AudioVideo Accessories

          Digital Photo Products and Frames

          Portable Audio and Video Systems Accessories like Headphones and Speakers

          PC Products - Mouse and Keyboard Multi Media Headsets External Hard Disk Drives

          Mobile Phones

          Male Shaving and Grooming - Dry Shavers Beard Trimmers

          Personal Care - Beauty and Hair Care Products

          20

          Kitchen Appliances - Blenders and Hand Blenders Juicers and Citruspresses Food

          Processors and Mixers Coffee Makers and Kettles Frying and Grilling Appliances

          Toasters and Snacking Products

          Household Products - Irons Vacuum Cleaners Water Purifiers

          Professional Lighting - Industrial Shops and offices Road and Area Hospitality Sports

          Lighting City Beautification and Petrol Stations

          Automotive Lighting - In Cars Motorcycles and Trucks

          Home Lighting

          SERVICS

          Philips E-waste Management Program in India

          Philips has tied up with a recycler for collecting transporting and recycling unwanted broken

          down consumer products

          At Philips we offer consumers a convenient way of recycling their unwanted obsolete and

          damaged Philips products by dropping them off at convenient locations The program

          encompasses 8 major cities across India Consumers can approach one of 27 authorized Philips

          service centres which will act as collection points for consumer products which need recycling

          Our efforts are to expand the network in the near future

          Philips ensures that the consumer products received will be recycled in an environment-friendly

          manner Philips understand the corporate social responsibility and takes steps towards providing

          a safer environment to the future generations We design our products to continuously realize

          improvements and reduce their overall life cycle environmental impact Designing products for

          21

          recycling is an integral part of this approach Our aim is to use our planetrsquos limited resources

          effectively and respect the principle of extended producer responsibility This also calls for

          manufacturers to engage in developing solutions for effective and efficient recycling of their

          products We will continue to promote and invest into improved recycling systems to reduce the

          impact of electronic waste on the environment

          MANUFACTURING AT MOHALI PLANT ndash

          Mohali plant mainly manufactures lighting products basically of domestic usage this includes the

          following products ndash

          CFL bulbs ndash

          1 Genie - 5 watt 8 watt 11 watt

          2 Essential ndash 8 watt 11 watt 14 watt 18 watt 23 watt 29 watt

          3 Tornado ndash 5 watt 8 watt 11 watt 14 watt 18 watt 23watt 29 watt

          4 T5 slim tube 28 watt

          Coil plant ndash Philips Electronics India is the only company that produces coils in the whole

          lighting industries in the world and in India only at the MOHALI PLANT

          22

          Chapter-II

          OBJECTIVES OF THE STUDY

          23

          OBJECTIVES OF THE STUDY

          To study the various aspects of Satisfaction Level of the Employees working at Philips

          Electronics India Ltd Mohali

          To analyze the effect of Job satisfaction on the organisation

          To determine the relation between job satisfaction of employees and their commitment

          towards the organisation

          To analyze the performance model adopted by the Philips Electronics India Ltd Mohali

          to handle their manpower

          To suggest remedial measures for the improvement of the companyrsquos performance

          24

          Chapter-III

          Employees Commitment

          25

          Employees who are engaged in their work and committed to their organizations give companies

          crucial competitive advantagesmdashincluding higher productivity and lower employee turnover

          Thus it is not surprising that organizations of all sizes and types have invested substantially in

          policies and practices that foster engagement and commitment in their workforces

          But what are employee engagement and commitment exactly This report examines the ways in

          which employers and corporate consultants define these terms today and offers ideas for

          strengthening employee engagement Though different organizations define engagement

          differently some common themes emerge These themes include employeesrsquo satisfaction with

          their work and pride in their employer the extent to which people enjoy and believe in what they

          do for work and the perception that their employer values what they bring to the table The

          greater an employeersquos engagement the more likely he or she is to ldquogo the extra milerdquo and deliver

          excellent on-the-job performance In addition engaged employees may be more likely to commit

          to staying with their current organization Software giant Intuit2 for example found that highly

          engaged employees are 13 times more likely to be high performers than less engaged

          employees They are also five times less likely to voluntarily leave the company

          Clearly engagement and commitment can potentially translate into valuable business results for

          an organization To help you reap the benefits of an engaged committed workforce at your

          organization this report provides guidelines for understanding and measuring employee

          engagement and for designing and implementing effective engagement initiatives As you will

          26

          see everyday human resource practices such as recruitment training performance management

          and workforce surveys can provide powerful levers for enhancing engagement

          Employee Engagement Key Ingredients

          ldquoEmployee Engagement Definedrdquo shows examples of engagement definitions used by various

          corporations and consultancies Clearly definitions of employee engagement vary greatly across

          organizations Many managers wonder how such an elusive concept can be quantified The term

          does encompass several ingredients for which researchers have developed measurement

          techniques These ingredients include the degree to which employees fully occupy themselves in

          their work as well as the strength of their commitment to the employer and role Fortunately

          there is much research on these elements of engagementmdashwork that has deep roots in individual

          and group psychology

          Definition

          ldquoNo company small or large can win over the long run without energized employees who

          believe in the [firms] mission and understand how to achieve it Thats why you need to take the

          measure of employee engagement at least once a year through anonymous surveys in which

          people feel completely safe to speak their mindsrdquo

          -Jack and Suzy Welch-

          Common Themes How Companies Measure Engagement

          Employers typically assess their employeesrsquo engagement levels with company-wide attitude

          or opinion surveys

          27

          1048657 Pride in employer

          1048657 Satisfaction with employer

          1048657 Job satisfaction

          1048657 Opportunity to perform well at challenging work

          1048657 Recognition and positive feedback for onersquos contributions

          1048657 Personal support from onersquos supervisor

          1048657 Effort above and beyond the minimum

          1048657 Understanding the link between onersquos job and the organizationrsquos mission

          1048657 Prospects for future growth with onersquos employer

          1048657 Intention to stay with onersquos employer

          The Link Between Employer Practices and Employee Engagement

          How does an engaged workforce generate valuable business results for an organization The

          process starts with employer practices such as job and task design recruitment selection

          training compensation performance management and career development Such practices affect

          employeesrsquo level of engagement as well as job performance Performance and engagement then

          interact to produce business results Figure 1 depicts these relationships

          28

          EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

          1048657 How do you and other managers in your

          organization define commitment

          1048657 Are some employees in your company

          engaged in their work but not committed to

          the organization Committed to staying with

          your firm but not exactly engaged in their

          work Both engaged and committed

          1048657 To whom are your organizations employees

          committed The company Their supervisor

          Co-workers Team members Customers

          1048657 What business results has commitment from

          1048657 How do you and other managers in your

          organization define employee engagement

          1048657 How do you know that certain employees in

          your company are engaged Do they relish

          their jobs Enjoy specific responsibilities or

          tasks Willingly ldquogo the extra milerdquo

          1048657 In teams departments or business units in

          your company that have a large number of

          engaged employees what business results

          are you seeing Higher productivity Lower

          costs Greater revenues More efficiency

          29

          employees created for your organization For

          example has commitment reduced turnover

          and therefore decreased recruitment hiring

          and training costs

          1048657 What does your company do to reciprocate

          employees commitment Is the organization

          living up to its side of the bargain

          Lower turnover Higher product or service

          quality

          1048657 Conversely how do disengaged employees

          behave and what are the consequent costs

          for their teams units-and your entire

          company

          As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

          temperament attitudes and personality He or she uses these attributes to accomplish work

          behaviors according to organization-defined procedures by applying tools equipment andor

          technology Work behaviors in turn create the products and services that make an organization

          successful We classify work behaviors into three categories those required to accomplish duties

          and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

          employee contributes for the good of the organization (voluntary behaviors) and behaviors

          prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

          other counterproductive or illegal actions) Of course job performance occurs in an

          organizational context which includes elements such as leadership physical setting and social

          setting

          30

          Employers naturally want to encourage workers to perform prescribed and voluntary activities

          while avoiding proscribed ones To achieve these goals organizations use a number of HR

          practices that directly affect the person process and context components of job performance

          Employeesrsquo reactions to these practices determine their levels of engagement and commitment

          31

          Chapter-IV

          32

          LITERATURE OF THE REVIEW

          ldquo Job Satisfaction That Leads To The Commitment Of

          The Employees in The Organisationrdquo

          Literature of Review

          Gerge Bill Authentic Leadership

          In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

          point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

          What he means is that purpose is what drives employee commitment not the financial

          rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

          33

          hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

          are shareholders who can benefit from improved financials what draws people to their

          chosen careers is the work itself and its purpose in the world more than the profit

          possibilities

          Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

          that you cannot inspire employees by urging them to help management get the companyrsquos

          stock price uprdquo

          There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

          authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

          purpose of our work it means recognizing the purpose our organization fulfills that goes

          beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

          contribute to a larger purposerdquo

          In Built to Last Jim Collins and James Porras spend an entire book explaining their five

          year research study of major companies that led to this conclusion about employee

          commitment Purpose within a company is what sustains it profit is important but when

          itrsquos the prime directive companies falter

          -Marshal Goldsmith-

          How to Increase Employee Commitment

          In practice this involves walking the talk being transparent communicating effectively treating

          people equally teaching leading subordinates to increasingly excellent performance ndash and

          responding to subordinates as mature individuals who are owed fairness the truth and

          recognition of their achievements

          34

          Since managers interact directly and frequently with subordinates they are usually more tuned

          in to how employees are feeling than are executives Managers are in a better position to know

          for example when employees are feeling alienated and disengaged from their work which is

          very common today -- and expensive

          Gaining employee commitment results in greater profits because enthusiastic employees stay

          contribute discretionary effort and engage customers Performance soars when customers are

          enthused and stay and when executives managers and employees are a collaborative team

          united in achieving common goals

          But managers are often called middle managers for good reason their job is to motivate and

          guide subordinates while they at the same time are being judged by their bosses Because of

          their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

          create relationships with potential allies especially those with greater power who have access to

          top decision makers

          Harvard University Factors that Impact Employee Well Being Commitment and

          Productivity

          Business executives from the C-suite and HR to QC and RampD are by nature focused on the

          corporate bottom line A new trend in our dawning age of social sustainability is that many

          experts believe more attention should be paid to the dotted line - the one signed when a person

          35

          commits to employment at a company New Harvard research validates this approach affirming

          that trust and purpose play a significant role in building successful productive workplaces

          The behavioral research conducted by a team at Harvard University and Massachusetts General

          Hospital identifies the factors most likely to impact 21st century employee well being

          commitment and productivity The researchers found that commitment is largely influenced by

          ones sense of purpose feeling of personal impact and overall trust in the organization

          Productivity is largely affected by the quality of human relationships including cooperative

          social group moods and interaction

          The results lead us to conclude that workplaces that provide positive environments that foster

          interpersonal trust and quality personal relationships create the most committed and productive

          employees says Nancy Etcoff PhD the lead researcher on the study

          Expert Shares Keys to Building Successful Workplace Relationships

          According to business strategist Courtney Anderson JD MBA Outstanding leadership

          today means much more than just doing your job Success is creating an environment that fosters

          happy committed productive team members

          Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

          does not have to be difficult The biggest challenge she says is making the time to truly change

          in our overscheduled instant access competitive work environments With a little know-how it

          can be easy to evolve workplace well being and respond to these compelling research results

          -Mark Howell-

          CEO Bright Point

          High-performing companies recognize that employee commitment is a major contributing factor

          toward sustaining long-term success and creating value An engaged employee is involved and

          excited about their work and acts in a manner that will forward the organizationrsquos interest An

          36

          engaged workforce helps optimize and retain talent for the long-term because the employees

          choose to stay even when other employment alternatives exist

          According to Walker Information the top three drivers of employee commitment are

          Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

          want to enjoy their work feel they are appreciated and know they are making a contribution to

          their companyrsquos strategic objectives Additionally employees who have trust in their leadership

          and are trusted by their leadership have a greater dedication and are ultimately more productive

          on the job However according to recent data provided by the National Business Research

          Institute (NBRI) only 31 of all employees are truly engaged

          At BrightPoint we take employee engagement seriously and we work to create a culture that

          inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

          employees are shown in the 2011 BPNA Employee Commitment Survey The survey

          determined that close to 80 of respondents indicated they were satisfied with their jobs and

          daily activities General employee satisfaction increases when managers take an active interest

          in their employees beyond their day-to-day job responsibilities According to NBRI managers

          that actively coach build relationships and keep an open dialogue with their employees improve

          employee engagement

          We have a diverse workforce where each employee brings unique value and has individual

          needs Managers are learning to manage the individual and not the position In order to give

          managers the tools they need to be successful BrightPoint places strong emphasis on targeted

          leadership training workshops and continual learning resources In 2011 906 of managers at

          BrightPoint NA participated in the development opportunities offered and also made an effort to

          37

          help reinforce the learning of their team members This signals that our leadership team is taking

          an active interest in professional development and its connection to employee commitment

          As BrightPoint continues to increase focus on employee engagement the organization will grow

          stronger and maintain a substantial advantage over our competition Our employees possess the

          knowledge experience and resiliency to respond quickly to the demands of the marketplace and

          through their genuine commitment will deliver what our customers want with increasing

          efficiency and effectiveness Our responsibility is value-creation by growing our business and

          maintaining high levels of customer service and loyalty We believe the best way to accomplish

          this is through a strong committed and engaged workforce

          Performance Model Adopted At Mohali Plant

          38

          Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

          39

          Recruiting

          The messages in Philips Electronics Mohali organization conveys while seeking to attract job

          applicants also can influence future employeesrsquo engagement and commitment If your firm has

          designed jobs specifically to engage employees then organization want to ensure that recruiting

          ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

          skilled team environment or minimal supervision Applicants who notice and respond to these

          ads will more likely be motivated by these features Also consider how organization might best

          seek candidates from inside your organization When Organisation recruit existing employees for

          desirable jobs you enhance their engagement (by maximizing the person-job fit) and

          commitment (by providing growth and advancement opportunities to employees in return for

          their loyalty) If Organisation recruit from outside when qualified internal candidates are

          available Organization may unwittingly suggest to current employees that your company is not

          willing to reciprocate their commitment Existing staff may then begin questioning their own

          commitment to the firm By contrast organisation recruit external candidates to both the job and

          your organization For these candidates ensure that recruiting messages highlight attractive job

          features organizational values and commitment reciprocity That is in return for performance

          and dedication your company offers competitive pay and benefits flexible work hours and

          learning and career advancement opportunities Also remember that prospective employees have

          multiple commitments You will inevitably have to compete with those commitments as

          organization try to attract candidates to your firm Most people find it easier to make a new

          commitment when it is compatible with their other obligations For example you boost your

          chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

          work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

          Commitmentrdquo

          40

          Employee Selection

          Once recruiting efforts produce a pool of promising job candidates Philips select among them to

          fill available positions When organisation select the right individuals for the right jobs new

          hires carry out their work more smoothly and experience fewer performance problems The

          result Greater enjoyment ofmdashand engagement inmdashthe job

          To enhance engagement through your selection of employees identify those candidates who are

          best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

          that have obvious relevance to the job in questionmdashfor example by asking interviewees what

          they know about the role and having them provide work samples Most candidates will view

          these techniques more positively than tests with less apparent relevance such as personality and

          integrity assessments Successful candidates feel good about having ldquopassed the test and see

          company as careful and capable for having selected them A positive initial impression of an

          employer encourages growth of long-term commitment

          Training and Development

          Training and development can serve as additional levers for enhancing engagement and

          commitment For new hires training usually begins with orientation Orientation presents several

          important opportunitiesmdashincluding explaining pay work schedules and company policies Most

          important it gives you a chance to encourage employee engagement by explaining how the new

          hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

          Electronics describe how r company is organized introduce the new employee to his or her co-

          workers give the person a tour of the area where he or she will be working and explain safety

          regulations and other procedural matters In short you foster person-organization fitmdashvital for

          developing productive and dedicated employees Through training you help new and current

          41

          employees acquire the knowledge and skills they need to perform their jobs And employees who

          enhance their skills through training are more likely to engage fully in their work because they

          derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

          company as well as their own employability in the job market In addition most companies offer

          higher wages for skilled workers to compensate them for their greater value and to discourage

          turnover

          Compensation

          Like the HR practices discussed above compensation can powerfully influence employee

          engagement and commitment Some compensation components encourage commitment to

          employers while others motivate engagement in the job It is possible to stimulate one and not

          the other though itrsquos generally better to foster both For example a company that offers a strong

          performance incentive system but no retirement plan will probably realize exceptional

          engagement from its workers however they may eventually commit themselves to another

          company that does offer a good retirement plan Meanwhile an organization that offers generous

          retirement benefits but a traditional seniority-based pay grade system may have committed

          employees however these workers might deliver pedestrian performance as they bide their time

          until retirement In designing compensation plans you therefore need to consider employee

          engagement and commitment strategically

          Encourage managers to include employees in the goal-setting process This technique helps to

          ensure that workers understand the goals It also promotes acceptance of challenging objectives

          because people generally feel more committed to goals they have helped define In addition

          consider how you and other managers will recognize and encourage contributions that exceed

          expectations For example when a piece of equipment malfunctions Joe finds other ways to

          maintain production rather than merely shutting down the machine and waiting for the

          42

          maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

          offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

          up Performance management processes operate on a continuous basis Therefore they provide

          perhaps the best ongoing opportunities for employers to foster employee engagement and

          commitment For example managers can use routine discussions about performance and

          feedback sessions to learn which aspects of the job hold the most interest for each employee and

          which tasks are most challenging During such discussions managers also can define what going

          above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

          contributions An employeersquos aspirations and career goals can receive careful attention during

          performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

          can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

          your organization and the employeersquos other life commitments Through such means the

          organization personalizes its relationship to each employee and provides support while also

          expressing appreciation for their contributionsmdash key drivers of engagement and commitment

          To further engage employees and win their commitment through your performance management

          programs consider how to treat your organizationrsquos most experienced employees In many cases

          these employees understand the intricacies of a job better than their supervisors or managers do

          By virtue of long identification with your organization they may be deeply committed to high-

          level goals They use their expertise to contribute in ways that newer employees simply cannot

          match But many of them also may be planning to retire soon especially if they are from the

          ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

          a performance management system that recognizes and rewards proactive sharing of knowledge

          and expertise among co-workers For example create knowledge repositories or learning

          histories that can be stored in databases that employees can access and then create incentives

          43

          for people who contribute to and use these repositories Of course effective performance

          management systems also identify employees who are not meeting expectations Failing to

          address problem performance can erode other employeesrsquo engagement and commitment as their

          workloads increase and they conclude that the company is willing to tolerate poor performance

          If feedback coaching and remedial training are of little avail the manager may need to move the

          person to a different position within the company where he or she can make a more valuable

          contribution or let the individual go if there is no good match elsewhere in the organization

          44

          Chapter-V

          RESEARCH METHODOLOGY

          The basic task of research is to generate accurate information for use in decision-making

          Research can be defined as the systematic and objective process of gathering recording and

          analyzing data for aid in making business decisions As the project involves analyzing of

          45

          financial structure the research is exploratory in nature covering financial parameters and come

          of the important ratios to carry out research There are basically two techniques adopted for

          obtaining information

          Primary Data

          Secondary Data

          Primary Data is gathered specifically for the project at hand through personal interviews with

          the accounts officers

          Sample Size = 100 Employees

          Secondary data is previously collected and assembled for some project other than the one at

          hand It is gathered and recorded by someone else prior to current needs of the researcher It is

          less expensive than the primary date

          Secondary Data can be obtained from both external and internal sources

          External data may be collected from books and periodicals government sources media and other

          commercial sources

          Internal data is that secondary data which is created recorded or generated by the organization

          As the project is explanatory in nature secondary data is collected from the reports of the

          company books journals and interest Secondary data is gathered from annual reports official

          records and standing orders of the units

          CHAPTER - VI

          DATA ANALYSIS AND INTERPRETATION

          46

          The data after collection is to be processed and analyzed in accordance with the outline

          and down for the purpose at the time of developing research plan

          Technically speaking processing implies editing coding classification and tabulation of

          collected data so that they are amenable to analysis The term analysis refers to the computation

          of certain measures along with searching for pattern groups Thus in the process of analysis

          relationship or difference should be subjected to statistical tests of significance to determine with

          what validity data can be said to indicate any conclusions

          The analysis of data in a general way involves a number of closely related operations

          which are performed with the purpose of summarizing the collected data and organizing them in

          such a manner that they answer the research questions In this study the researcher followed

          above process carefully and it is presented in this chapter

          47

          Table 41 ndash To know the department in which employees are belongs to

          S

          ou rc

          e

          survey data

          Inference

          From the above table it shows that 35 of employees are belongs to

          production department

          FIGURE 41

          S

          SI No

          D

          Department

          N

          No of Respondents

          P

          Percentage

          1

          1

          M

          Mechanical

          3

          30

          3

          30

          2

          2

          E

          Electrical

          2

          25

          2

          25

          3

          3

          P

          Production

          3

          35

          3

          35

          4

          4

          O

          Others

          1

          10

          1

          10

          T

          Total

          1

          100

          1

          100

          48

          REPRESENTS THE DEPARTMENT

          Table 42 ndash To know working experience of the employees

          Source survey data

          Inference

          From the above table it shows that 34 of the employees have 4 ndash 6

          years experience

          S

          SI No

          W

          Work Experience

          N

          No of Respondents

          P

          Percentage

          1

          1

          B

          Below 2 years

          1

          33

          1

          13

          2

          2

          2

          2ndash 4 years

          3

          30

          3

          30

          3

          3

          4

          4ndash 6 years

          3

          34

          3

          34

          4

          4

          A

          Above 6 years

          2

          23

          2

          23

          T

          otal

          1

          100

          1

          100

          49

          FIGURE 42

          REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

          Table 43 ndash To know the physical working environment

          S

          SI No

          W

          Working Environment

          N

          No of Respondents

          P

          Percentage

          1

          1

          E

          Excellent

          1

          12

          1

          12

          2

          2

          G

          Good

          5

          57

          5

          57

          3

          3

          F

          Fair

          2

          28

          2

          28

          4

          4

          P

          Poor

          0

          03

          0

          33

          5

          5

          V

          Very Poor

          0

          00

          0

          00

          T

          Total

          1

          100

          1

          100

          Source survey data

          Inference

          From the above table it shows that 57 of the employees were feeling good about the working environment

          50

          FIGURE 43

          REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

          51

          Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

          S

          SI No

          N

          Non-Monitory Benefits offered

          to Employees

          N

          No of Respondents

          P

          Percentage

          1

          1

          H

          Highly Satisfied

          1

          14

          1

          14

          2

          2

          S

          Satisfied

          5

          54

          5

          54

          3

          3

          N

          Neither Satisfied nor Dissatisfied

          2

          25

          2

          25

          4

          4

          D

          Dissatisfied

          0

          05

          0

          05

          5

          5

          H

          Highly Dissatisfied

          0

          02

          0

          02

          Total 1

          100

          1

          100

          Source survey data

          Inference

          From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

          FIGURE 44

          REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

          52

          Table 45 ndash To know the satisfaction level of respondents towards the work

          assigned

          Source survey dataInference

          From the above table it shows that 45 of the respondents were satisfied towards the work assigned

          FIGURE 45

          S

          SI No

          A

          Amount of Work

          N

          No of Respondents

          P

          Percentage

          1

          1

          H

          Highly satisfied

          2

          20

          2

          20

          2

          2

          S

          Satisfied

          4

          45

          4

          45

          3

          3

          N

          Neither Satisfied nor Dissatisfied

          1

          12

          1

          12

          4

          4

          D

          Dissatisfied

          1

          18

          1

          18

          5

          5

          H

          Highly Dissatisfied

          0

          06

          0

          06

          Total 1

          100

          1

          100

          53

          REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

          54

          Table 46 ndash Opinion about the career development programme in their organisation

          S

          SI No

          C

          Career Development

          N

          No of Respondents

          P

          Percentage

          H

          Highly satisfied

          1

          12

          1

          12

          S

          Satisfied

          5

          56

          5

          56

          N

          Neither Satisfied nor Dissatisfied

          2

          22

          2

          22

          D

          Dissatisfied

          1

          10

          1

          10

          H

          Highly Dissatisfied

          0

          00

          0

          00

          Total 1

          100

          1

          100

          Source survey data

          Inference

          From the above table it shows that 56 of the employees were satisfied

          with the opinion about the carrier development programme in their organisation

          FIGURE 46

          REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

          PROGRAMME IN THEIR ORGANISATION

          55

          Table 47 ndash To know the cooperation of co-workers

          S

          SI No

          C

          Co-operation of Workers

          N

          No of Respondents

          P

          Percentage

          1

          1

          H

          Highly satisfied

          2

          20

          2

          20

          2

          2

          S

          Satisfied

          6

          66

          6

          66

          3

          3

          N

          Neither Satisfied nor Dissatisfied

          1

          11

          1

          11

          4

          4

          D

          Dissatisfied

          0

          03

          0

          03

          5

          5

          H

          Highly Dissatisfied

          0

          00

          0

          00

          Total 1

          100

          1

          100

          Source survey data

          Inference

          From the above table it shows that 66 of the employees were satisfied

          with the cooperation of co-workers

          FIGURE 47

          56

          REPRESENTS THE COOPERATION OF CO-WORKERS

          57

          Table 48 ndash To know the satisfaction of Respondents with top management

          S

          SI No

          S

          Satisfaction with Top

          Management

          N

          No of Respondents

          P

          Percentage

          1

          1

          H

          Highly satisfied

          2

          26

          2

          26

          2

          2

          S

          Satisfied

          5

          51

          5

          51

          3

          3

          N

          Neither Satisfied nor Dissatisfied

          1

          17

          1

          17

          4

          4

          D

          Dissatisfied

          0

          06

          0

          06

          5

          5

          H

          Highly dissatisfied

          0

          00

          0

          00

          Total 1

          100

          1

          100

          Source survey data

          Inference

          From the above table it shows that 51 of the employees were satisfied with the top management

          FIGURE 48

          58

          REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

          Table 49 ndash To know the satisfaction of Respondents with their subordinates

          Source survey data

          Inference

          From the above table it shows that 67 of the employees were satisfied with their subordinates

          S

          SI

          No

          S

          Satisfaction with Subordinates

          N

          No of Respondents

          P

          Percentage

          1

          1

          H

          Highly satisfied

          1

          12

          1

          12

          2

          2

          S

          Satisfied

          6

          67

          6

          67

          2

          3

          N

          Neither Satisfied nor Dissatisfied

          1

          14

          1

          14

          4

          D

          Dissatisfied

          0

          07

          0

          07

          5

          5

          H

          Highly Dissatisfied

          0

          00

          0

          00

          Total 1

          100

          1

          100

          59

          FIGURE 49

          REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

          60

          Table 410 ndash To know the level of satisfaction regarding nature of job

          S

          SI No

          J

          Job Satisfaction

          N

          No of Respondents

          P

          Percentage

          1

          1

          H

          Highly satisfied

          2

          22

          2

          22

          2

          2

          S

          Satisfied

          5

          56

          5

          56

          3

          3

          N

          Neither Satisfied nor Dissatisfied

          1

          16

          1

          16

          4

          4

          D

          Dissatisfied

          0

          07

          0

          07

          5

          5

          H

          Highly Dissatisfied

          0

          00

          0

          00

          Total 1

          100

          1

          100

          Source survey dataInference

          From the above table it shows that 56 of the employees were satisfied with their job

          FIGURE 410

          61

          REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

          Table 411 ndash To know whether there is any job pressure in their work

          Source survey data

          Inference

          From the above table it shows that 72 of employees said there is job pressure in their work

          FIGURE 411

          REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

          S

          SI No

          J

          Job Pressure

          N

          No of Respondents

          P

          Percentage

          1

          1

          Y

          Yes

          7

          72

          7

          72

          2

          2

          N

          No

          2

          28

          2

          28

          T

          Total

          1

          100

          1

          100

          62

          Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

          amp talents

          S

          SI No

          D

          Development of Skills and

          Talents

          N

          No of Respondents

          P

          Percentage

          1

          1

          H

          Highly Agree

          1

          12

          1

          12

          2

          2

          A

          Agree

          5

          52

          5

          52

          3

          3

          N

          Neither Agree nor Disagree

          2

          28

          2

          28

          4

          4

          D

          Disagree

          0

          06

          0

          06

          5

          5

          H

          Highly Disagree

          0

          02

          0

          02

          Total 1

          100

          1

          100

          Source survey data

          Inference

          From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

          63

          FIRGURE 412

          REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

          64

          Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

          S

          SI No

          W

          Welfare Facilities

          N

          No of Respondents

          P

          Percentage

          1

          1

          H

          Highly satisfied

          0

          09

          9

          09

          2

          2

          S

          Satisfied

          5

          57

          5

          57

          3

          3

          N

          Neither Satisfied nor Dissatisfied

          2

          29

          2

          29

          4

          4

          D

          Dissatisfied

          5

          05

          0

          05

          5

          5

          H

          Highly Dissatisfied

          0

          00

          0

          00

          Total 1

          100

          1

          100

          Source survey data

          Inference

          From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

          FIGURE 413

          REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

          65

          Table 414 ndash To know the employee satisfaction towards the salary

          Source survey data

          Inference

          From the above table it shows that 67 of the employees were satisfied

          with their salary

          FIGURE 414

          REPRESENTS THE SATISFACTION TOWARDS THE SALARY

          S

          SI No

          P

          Payment Satisfaction

          N

          No of Respondents

          P

          Percentage

          1

          1

          Y

          Yes

          6

          67

          6

          67

          2

          2

          N

          No

          3

          33

          3

          33

          T

          otal

          1

          100

          1

          100

          66

          Table 415 ndash To know the employees willingness amp Commitment Towards

          Organisation

          Source survey data

          Inference

          From the above table it shows that 59 of the employees were willing to

          continue in this organisation

          FIGURE 415

          REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

          S

          SI No

          W

          Willingness to Work

          N

          No of Respondents

          P

          Percentage

          1

          1

          Y

          Yes

          5

          59

          5

          59

          2

          2

          N

          No

          4

          41

          4

          41

          T

          Total

          1

          00

          1

          00

          67

          CHI-SQUARE METHOD

          The chi square test is one of the simplest and most widely used non-

          parametric tests in statistical work As a non-parametric test it can be used to determine

          if categorical data shows dependency or the two classifications are independent It can

          also be used to make comparisons between theoretical population and actual data

          when categories are used

          n

          Chi square χsup2= sum (O-E) sup2 E

          i =1

          Where O= observed frequency

          E= expected frequency

          68

          OBSERVED FREQUENCY

          Table 419 shows the relationship between the department and the job satisfaction

          Over All

          Job

          SatisfactionHighly

          SatisfiedSatisfied

          Neither

          Satisfied nor

          Dissatisfied

          DissatisfiedHighly

          Dissatisfied

          Sub

          Total

          Mechanical 5 6 14 3 2 30

          Electrical 6 8 6 3 2 25

          Production 9 13 7 4 2 35

          Others 2 3 2 2 1 10

          Sub Total 22 30 29 12 7 100

          69

          EXPECTED FREQUENCY

          Over All

          Job

          SatisfactionHighly

          SatisfiedSatisfied

          Neither

          Satisfied nor

          Dissatisfied

          DissatisfiedHighly

          Dissatisfied

          Sub

          Total

          Mechanical 7 8 9 4 2 30

          Electrical 5 8 7 3 2 25

          Production 8 11 10 4 2 35

          Others 2 3 3 1 1 10

          Sub Total 22 30 29 12 7 100

          Null Hypothesis (Ho)

          There is no significant difference between the department and the job satisfaction

          Alternative Hypothesis (Ho)

          There is significant difference between the job satisfaction

          Co Relation

          70

          Chapter-V

          CONCLUSIONS AND

          RECOMMENDATIONS

          71

          CONCLUSION

          On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

          Ltd Mohali made in the previous chapters following conclusions are drawn

          General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

          Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

          environment of the company is very healthy The visitors feel happy after the campus

          Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

          indigenous technology Philips was appropriately chosen as the brand name as self reliance and

          building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

          Financial structure PHILIPS is a low debt company signifying its dependence mainly on

          its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

          position by channelising these internal accruals to fund its expansion programmes

          Working results PTL has registered a handsome and constant growth in its profits because

          of a brisk demand for new and better technology electronic items None of the other electronic

          company has shown such a steady growth Philips has recorded the lowest current ratio

          However with this lowest current ratio PTL still enjoys moderate payment period and highest

          velocity of creditors and debtors only due to commitment of itrsquos employees

          72

          SUMMARY

          According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

          employee loyalty are praise and recognition a sense of contribution to the company learning and

          development and having a best friend at work

          Creating a fairy-tale work environment begins withrecognition Your employees need it more

          than money perks or titles Here are eight tips regarding recognition Remember these and your

          employees may just start whistling while they work It is up to me The corporate culture or

          financial rewards will not make your team successful It is up to you Recognition is one thing

          that is completely in your control

          Strong relationships are vital in todays economy Strengthening employee relationships is even

          more necessary as companies downsize and lay off As your workforce shrinks and you need to

          do more with less keeping quality employees becomes even more critical As a manager it is

          your job to bond your best people to your company through recognition And you also must help

          direct and motivate your core performers

          Simple rewards earn big returns There are some relatively simple things you can do that will

          earn big returns For example remember your employees birthdays and work anniversaries find

          out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

          spend time with their kids) make the most of your formal service awards with some preparation

          and a group presentation walk around your department every day and talk to your

          people and thank them sincerely and often

          73

          Make it specific Praise and recognition must be specific to have impact General praise such as

          You do great work actually can have the opposite effect and leave your employees wondering

          Does he have any idea what I really do around here Specific praise links individual

          accomplishments to company goals For example Cheryl I noticed the way you handled that

          customer complaint Great work As you know we value quick resolutions of problems as

          one of our core strategies

          Ask the best to stay Call your best people into your office one at a time Let that bright young

          college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

          your team relies on her expertise and organizational skillsRemarkably a significant percent of

          high-impact performers report that they left their last job because No one ever asked me to

          stay

          Forget cash

          Remember the saying Money cant buy everything Well its true Dont wait until you can

          offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

          work satisfaction top on employees lists is feeling appreciated In fact when employees feel

          recognized and involved they are much less likely to keep asking about money

          Recognize

          Recognition means most to an employee when it is sincere and spontaneous According to the

          largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

          at least every seven days If you wait until a year-end party or an annual review you are waiting

          much too long to recognize and you probably are losing people you do not need to

          74

          Recognition works

          Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

          performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

          ways that build high commitment typically are on the order of 30 to 50 percent

          Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

          Learn to recognize your employees for their efforts thank them often and reward their

          achievements You can awaken them from their anger and apathy and they will fall in love with

          their jobs again Chances are you will work together happily ever after

          So there is direct relation with employee satisfaction and their commitment towards the

          organization and it is also clear from the above discussion that only monetary elements are not

          sufficient for employee satisfaction rather other element like employer behavior recognisation

          and other moral value

          75

          RECOMMENDATIONS

          PHILIPS should increase its capacity utilization It should work at full capacity to

          minimize its cost of production With this increase in capacity utilization the total cost

          will spread over more units thereby decreasing the per unit cost

          PHILIPS should decrease the credit facilities provided to its consumers The payback

          period is quite high in case of debtors as compared to creditors it should be more or less

          equal as it will help in improving company liquidity

          PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

          business as it accounts very less as compare to other businesses of Philips

          Another recommendation for Mohali plant is about the HR department that is they

          should appoint permanent and skilled workers as against casual workers which generally add

          up to the profit of the company

          76

          BIBLIOGRAPHY

          1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

          2 Monthly Journals of Philips Electronics India Ltd

          3 Authentic Leadership Medtronic CEO Bill George

          4 wwwindiaphilipscom

          5 wwwwikipediacom

          6 httpwwwemployeecommitmentcom

          7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

          8 Employee Commitment A Leader Ship Guide Joe Folkman

          9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

          77

          Questionnaire

          Name __________________________________________________________

          Age______________________________ Gender _______________________

          Qualification _______________________ Contact No ___________________

          Q1 In which department you are working

          Electrical Production Mechanical Other

          Q2 What is your working experience

          gt2 Years 2-4 Years 4-6 Years lt 6 Years

          Q3 How You like the physical Working Environment of the organization

          Excellent Good Fair Poor Very Poor

          Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

          Highly Dissatisfied Dissatisfied

          Q5 Are you satisfied with your work

          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

          Highly Dissatisfied Dissatisfied

          Q6 Are you satisfied with the career development programe of the company

          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

          Highly Dissatisfied Dissatisfied

          Q7 Is other staff of the organization is co-operative with you

          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

          Highly Dissatisfied Dissatisfied

          Q8 Are you satisfied with top level management

          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

          Highly Dissatisfied Dissatisfied

          78

          Q9 Are you satisfied with your subordinates

          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

          Highly Dissatisfied Dissatisfied

          Q10 Are you satisfied with the nature of the Job

          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

          Highly Dissatisfied Dissatisfied

          Q11 Do you have any Job Pressure in work

          Yes No

          Q12 Do you satisfied with the opportunities provided by the organisation

          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

          Highly Dissatisfied Dissatisfied

          Q13 Are you satisfied with the welfare facilities provided by the organisation

          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

          Highly Dissatisfied Dissatisfied

          Q14 Are you satisfied towards your salary

          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

          Highly Dissatisfied Dissatisfied

          Q15 Are you committed towards the organisation

          Yes No

          Signature

          • SSI No
          • DDepartment
          • NNo of Respondents
          • PPercentage
          • 11
          • MMechanical
          • 330
          • 330
          • 22
          • EElectrical
          • 225
          • 225
          • 33
          • PProduction
          • 335
          • 335
          • 44
          • OOthers
          • 110
          • 110
          • TTotal
          • 1100
          • 1100
          • SSI No
          • WWork Experience
          • NNo of Respondents
          • PPercentage
          • 11
          • BBelow 2 years
          • 133
          • 113
          • 22
          • 2 2ndash 4 years
          • 330
          • 330
          • 33
          • 4 4ndash 6 years
          • 334
          • 334
          • 44
          • AAbove 6 years
          • 223
          • 223
          • Total
          • 1100
          • 1100
          • SSI No
          • AAmount of Work
          • NNo of Respondents
          • PPercentage
          • 11
          • HHighly satisfied
          • 220
          • 220
          • 22
          • SSatisfied
          • 445
          • 445
          • 33
          • NNeither Satisfied nor Dissatisfied
          • 112
          • 112
          • 44
          • DDissatisfied
          • 118
          • 118
          • 55
          • HHighly Dissatisfied
          • 006
          • 006
          • Total
          • 1100
          • 1100
          • SSI No
          • SSatisfaction with Subordinates
          • NNo of Respondents
          • PPercentage
          • 11
          • HHighly satisfied
          • 112
          • 112
          • 22
          • SSatisfied
          • 667
          • 667
          • 23
          • NNeither Satisfied nor Dissatisfied
          • 114
          • 114
          • 4
          • DDissatisfied
          • 007
          • 007
          • 55
          • HHighly Dissatisfied
          • 0 00
          • 000
          • Total
          • 1100
          • 1100
          • SSI No
          • JJob Pressure
          • NNo of Respondents
          • PPercentage
          • 11
          • YYes
          • 772
          • 772
          • 22
          • NNo
          • 228
          • 228
          • TTotal
          • 1100
          • 1100
          • SSI No
          • PPayment Satisfaction
          • NNo of Respondents
          • PPercentage
          • 11
          • YYes
          • 667
          • 667
          • 22
          • NNo
          • 333
          • 333
          • Total
          • 1100
          • 1100
          • SSI No
          • WWillingness to Work
          • NNo of Respondents
          • PPercentage
          • 11
          • YYes
          • 559
          • 559
          • 22
          • NNo
          • 441
          • 441
          • TTotal
          • 100
          • 100
            • MISSION amp VISION
            • Mission
            • Vision
            • Philips Electronics India Limited
              • SSI No
              • WWorking Environment
              • NNo of Respondents
              • PPercentage
              • 11
              • EExcellent
              • 112
              • 112
              • 22
              • GGood
              • 557
              • 557
              • 33
              • FFair
              • 228
              • 228
              • 44
              • PPoor
              • 003
              • 033
              • 55
              • VVery Poor
              • 000
              • 000
              • TTotal
              • 1100
              • 1100
              • SSI No
              • NNon-Monitory Benefits offered to Employees
              • NNo of Respondents
              • PPercentage
              • 11
              • HHighly Satisfied
              • 114
              • 114
              • 22
              • SSatisfied
              • 554
              • 554
              • 33
              • NNeither Satisfied nor Dissatisfied
              • 225
              • 225
              • 44
              • DDissatisfied
              • 005
              • 005
              • 55
              • HHighly Dissatisfied
              • 002
              • 002
              • Total
              • 1100
              • 1100
              • SSI No
              • CCareer Development
              • NNo of Respondents
              • PPercentage
              • HHighly satisfied
              • 112
              • 112
              • SSatisfied
              • 556
              • 556
              • NNeither Satisfied nor Dissatisfied
              • 222
              • 222
              • DDissatisfied
              • 110
              • 110
              • HHighly Dissatisfied
              • 000
              • 000
              • Total
              • 1100
              • 1100
              • SSI No
              • CCo-operation of Workers
              • NNo of Respondents
              • PPercentage
              • 11
              • HHighly satisfied
              • 220
              • 220
              • 22
              • SSatisfied
              • 666
              • 666
              • 33
              • NNeither Satisfied nor Dissatisfied
              • 111
              • 111
              • 44
              • DDissatisfied
              • 003
              • 003
              • 55
              • HHighly Dissatisfied
              • 000
              • 000
              • Total
              • 1100
              • 1100
              • SSI No
              • SSatisfaction with Top Management
              • NNo of Respondents
              • PPercentage
              • 11
              • HHighly satisfied
              • 226
              • 226
              • 22
              • SSatisfied
              • 551
              • 551
              • 33
              • NNeither Satisfied nor Dissatisfied
              • 117
              • 117
              • 44
              • DDissatisfied
              • 006
              • 006
              • 55
              • HHighly dissatisfied
              • 000
              • 000
              • Total
              • 1100
              • 1100
              • SSI No
              • JJob Satisfaction
              • NNo of Respondents
              • PPercentage
              • 11
              • HHighly satisfied
              • 222
              • 222
              • 22
              • SSatisfied
              • 556
              • 556
              • 33
              • NNeither Satisfied nor Dissatisfied
              • 116
              • 116
              • 44
              • DDissatisfied
              • 007
              • 007
              • 55
              • HHighly Dissatisfied
              • 000
              • 000
              • Total
              • 1100
              • 1100
              • SSI No
              • DDevelopment of Skills and Talents
              • NNo of Respondents
              • PPercentage
              • 1 1
              • HHighly Agree
              • 112
              • 112
              • 22
              • AAgree
              • 552
              • 552
              • 33
              • NNeither Agree nor Disagree
              • 228
              • 228
              • 44
              • DDisagree
              • 006
              • 006
              • 55
              • HHighly Disagree
              • 002
              • 002
              • Total
              • 1100
              • 1100
              • SSI No
              • WWelfare Facilities
              • NNo of Respondents
              • PPercentage
              • 11
              • HHighly satisfied
              • 009
              • 909
              • 22
              • SSatisfied
              • 557
              • 557
              • 33
              • NNeither Satisfied nor Dissatisfied
              • 229
              • 229
              • 44
              • DDissatisfied
              • 505
              • 005
              • 55
              • HHighly Dissatisfied
              • 000
              • 000
              • Total
              • 1100
              • 1100
                • SUMMARY
                • RECOMMENDATIONS
                • BIBLIOGRAPHY

            6

            solutions based on fundamental customer insights and the brand promise of ldquosense and

            simplicityrdquo

            Headquartered in the Netherlands Philips employs approximately 121000 employees in more

            than 60 countries worldwide With sales of EUR 26 billion in 2008 the company is a market

            leader in cardiac care acute care and home healthcare energy efficient lighting solutions and new

            lighting applications as well as lifestyle products for personal well-being and pleasure with

            strong leadership positions in flat TV male shaving and grooming portable entertainment and

            oral healthcare

            Philips Electronics India Limited

            Philips Electronics India Limited a subsidiary of the Netherlands-based Royal Philips

            Electronics is the leading Health and Wellbeing company Today Philips is a simpler and more

            focused company with global leadership positions in key markets of Healthcare Lighting and

            Consumer Lifestyle addressing peoplersquos Health and wellbeing needs and aspirations as its

            overarching theme

            As one of the nations most well-known and well-loved brands Philips is a part of practically

            every Indians life With recent launch of Philips Respironics product categories in obstructive

            sleep apnea management and home respiratory care home decorative lighting range and ALU

            range Philips products find use in virtually every aspect of an individualrsquos daily life 24X7 - at

            home at work on the move and at rest Philips stands as a source of easy to use trendy and

            innovative internationally acclaimed products with superior design and technology that enhance

            the quality of consumers professional and personal lives

            Philips has been operating in India for over 75 years and employs over 4500 employees around

            7

            the country The company has an excellent pan India distribution and after-sales service network

            BUSINESSES

            Lighting

            Philips Electronics India Indiarsquos largest lighting company operates in business areas of Lamps

            Luminaires Lighting Electronics Automotive and Special Lighting Today as global leader in

            Lighting Philips is driving the switch to energy-efficient solutions With worldwide electrical

            lighting using 19 per cent of all electricity the use of energy-efficient lighting will significantly

            reduce energy consumption around the world and thereby cut harmful CO2 emissions Philips

            India has been consistently working with industry bodies such as ELCOMA Bureau of energy

            efficiency and NGOs towards addressing Indiarsquos power crisis through promotion of energy

            efficient lighting in India

            Philips provides advanced energy-efficient solutions for all segments road lighting office amp

            industrial hospitality and home Philips is also a leader in shaping the future with exciting new

            lighting applications and technologies such as LED technology which besides energy

            efficiency provides attractive benefits and endless new lsquonever-before-possiblersquo lighting

            solutions

            In 2008 Philips inaugurated a global research and development (RampD) centre for lighting

            electronics in India This was its third such unit in the world The facility which is situated in

            Noida will not only cater to the needs of the Indian market but also the Asia-Pacific Europe and

            North America The other RampD centres are located at Eindhoven in the Netherlands and in

            Shanghai China One of the primary research areas for the centre is to develop products that can

            8

            tackle high voltage fluctuations in India The centre currently employs 35 engineers Around 40

            per cent of Philipsrsquo revenue in India comes from the lighting business

            Consumer lifestyle

            Guided by the brand promise of ldquosense and simplicityrdquo and the consumer insights Philips

            Consumer Lifestyle offers rich new consumer experiences that meet consumersrsquo desire for

            relaxation and improving their state of mind Philips also responds to the consumers desire for

            wellness and pleasure by introducing products that meet the individualrsquos interests in terms of

            their mind space body and appearance

            The Consumer Lifestyle arm in India operates in the business areas of Home Entertainment

            solutions and Personal Infotainment with product categories such as TVs home theatre systems

            music systems DVD players personal entertainment solutions sound accessories Domestic

            Appliances and Personal care

            Philips Innovation Campus (PIC)

            Philips Innovation Campus (PIC) Bangalore is a division of Philips Electronics India Limited

            which is owned 96 by Royal Philips Electronics NV The Netherlands It was established in

            August 1996 with a vision to be an innovation hub creating next generation solutions and

            products for Healthcare and Lifestyle With the objective of meeting the growing need for high-

            quality cost-effective software development capacity within the organization PICrsquos share has

            increased significantly from 8 in 1998 to around 20 in 2008

            9

            Working at PIC are about 1000 of the industrys finest professionals using state-of-the-art

            software engineering paradigms and platforms including real-time systems component-based

            software engineering and multi-threaded architecture to drive the creation of tomorrows

            products and services PIC is an ISO 9001Tick IT SEI CMM SM level 5 company amp has

            emerged as a critical partner in the development of strategic amp futuristic technologies for Philips

            worldwide 60000 registered patents illustrate the innovative nature of the company Philips has

            adopted an Open Innovation strategy which leverages the joint innovative power of partnering

            companies and researchers to bring more innovations to the market effectively and faster PIC

            has built-up extensive know-how and expertise in the software engineering and technology

            domains relevant to its business In addition competencies in the areas of project management

            requirement engineering and quality assurance have been established to offer customers products

            and services of the highest quality at the fastest time-to-market and the lowest cost of

            ownership

            RESEARCH AND DEVELOPMENT

            Since its foundation 100 years ago Philips Research has been at the forefront of fundamental

            scientific research But with market focus being more and more important across almost all

            corporate RampD organizations is this still the case If some of the pioneering work being done

            by scientists across Research is anything to judge by the answer is a resounding ldquoyesrdquo

            Itrsquos different at the cutting edge

            In todayrsquos market-focused corporate RampD organizations the boundary between fundamental

            scientific research and applied research is becoming increasing blurred ndash particularly when it

            comes to some of the most exciting areas of research ldquoHere at Philips our way of working is

            very dynamicrdquo says Philips Researchrsquos Chief Science Officer Emile Aarts ldquoThis means that you

            10

            can apply both the lsquofundamentalrsquo and the lsquoappliedrsquo labels to many of the projects that wersquore

            working on because they are both very flexible termsrdquo Philips Researchrsquos work on sleep for

            instance is an excellent example of this more dynamic approach ldquoThis is a very important area

            for Philips ndash but therersquos currently very little fundamental knowledge available Thatrsquos why wersquore

            involved in investigating the key issues at a more fundamental level together with our university

            and research institute partners The only difference is that we want this research to lead to

            marketable products and solutionsrdquo

            Open Innovation in new areas

            Despite the flexible nature of the ldquofundamentalrdquo and ldquoappliedrdquo labels it is still possible to detect

            a decline in some areas of more fundamental research at Philips in recent years ldquoThis has mainly

            occurred in fields that donrsquot support the execution of our companyrsquos Health and Well-being

            strategyrdquo says Aarts As he explains this refocusing exercise has gone hand-in-hand with an

            expansion of more fundamental research activities in a number of new fields such as deep-brain

            stimulation and multi-modal imaging for healthcare applications ldquoIn these fields wersquore

            considered to be an extremely important research partner ndash especially by colleagues working in

            universitiesrdquo In the future Philips Research will continue to develop its reputation in a number

            of exciting fundamental domains ndash ldquogreen lightingrdquo and skincare are just two examples ndash albeit

            with a more applied focus ldquoHopefully this research will enable us to build on our strong

            heritage of improving the quality of peoplersquos lives

            11

            BOARD OF DIRECTORS

            Non-Executive Director amp Chairman S M Datta

            Executive Vice Chairman amp Managing Director Murali Sivaraman

            Executive Director Jan-Hein Louwman

            Non-Executive Director S Venkatramani

            India Management Team

            MURALI SIVARAMANN - CEO

            ANJAN BOSE - Healthcare

            JAN-HEIN LOUWMAN ndash CEO

            MAHESH KRISHNAN ndash Consumer lifestyle

            RAJEEV CHOPRA ndash lighting

            RAKESH SHARMA ndash Strategic Business Development

            S NAGARAJAN ndash Human resources

            VIVEK SHARMA ndash Chief Marketing Officer

            WIDO MENHARDT ndash Philips Innovation Campus

            12

            Corporate Office-

            Philips Electronics India Ltd

            Technopolis Knowledge Park

            Mahakali Caves Road

            Chakala Andheri (East)Mumbai 400 093

            Tel +91 22 66912000

            VISION 2012

            Through the Vision 2012 strategy we aim to fuel growth by making Philips the leading brand in

            Health and Well-being Vision 2012 further positions Philips as a market-driven people-centric

            company with a strategy and a structure that fully reflect the needs of its customer base while

            also increasing shareholder value This is implemented through sharpened strategies in the three

            core sectors Healthcare Lighting and Consumer Lifestyle

            ldquoWith Vision 2010 we are putting people right at the center of things with Health and Well-

            being as our overarching theme We are thereby putting into practice our mission improving the

            quality of life through the introduction of meaningful innovationsrdquo ndash Gerard Kleisterlee

            President and CEO of Royal Philips Electronic

            Our Ways of Working

            1 We are a people-centric company that organizes around customers and markets

            2 We invest in a strong brand and consistently deliver on our brand promise of ldquosense and

            simplicityrdquo in our actions products and services

            13

            3 We deliver innovation by investing in world class strengths in end-user insights

            technology design and superior supplier networks

            4 We develop our peoplersquos leadership talent and engagement and align ourselves with high

            performance benchmarks

            5 We invest in high growth and profitable businesses and emerging geographies to achieve

            market leadership positions

            6 We are committed to sustainability and focus on making the difference in efficient energy

            use

            7 We drive operational excellence and quality to best in class levels allowing us the above

            mentioned strategic investments in our businesses

            BRAND PROMISE

            It is the combination of two unique capabilities that enables us to deliver on our ldquosense and

            simplicityrdquo promise These capabilities are firstly by understanding people and secondly

            technology integration and product design

            We put our end users front and center of product innovations starting with understanding their

            needs and aspirations We use best-in-class research facilities and agencies to validate and ensure

            that our product innovations are designed around peoplersquos needs and aspirations easy to

            experience and advanced

            SUSTAINABILITY

            14

            In 2009 we evaluated our sustainability strategy and resolved to fully leverage sustainability as

            an integral part of our overall strategy and an additional driver of growth as reflected in the

            Philips Management Agenda 2012

            To deliver on our brand promise of ldquosense and simplicityrdquo and at the same time provide the

            company direction for the longer term in this area we have identified three sustainability

            leadership key performance indicators where we can bring our competencies to bear lsquocarersquo

            lsquoenergy efficiencyrsquo and lsquomaterialsrsquo including targets for 2015

            Bringing care to more than 500 million people

            Target 500 million lives touched by 2015

            Improving energy efficiency of Philips products

            Target 50 improvement by 2015 (for the average total product portfolio) compared to

            2009

            Closing the materials loop

            Target Double global collection recycling amounts and recycled materials in products

            by 2015 compared to 2009

            Each sector will take the lead on one of the leadership key performance indicators with

            Healthcare leading lsquocarersquo Lighting lsquoenergy efficiencyrsquo and Consumer Lifestyle lsquomaterialsrsquo

            In addition we defined a set of complementary performance indicators to accelerate change and

            drive performance including the EcoVision4 parameters

            With EcoVision4 we have committed to the following by 2012

            15

            bull Generate 30 of total revenues from Green Products

            bull Double investment in Green Innovations to a cumulative EUR 1 billion

            bull Improve our operational energy efficiency by 25 and reduce our CO2 emissions by 25 all

            compared with the base year 2007

            SOCIAL COMMITMENT

            Living up to this commitment means we use our capabilities to enhance the lives of our

            employees and people in society at large Within the company we encourage teamwork and

            collaboration in an environment that enables employees to reach their full potential

            Building on our rich heritage of involvement in social issues we have established our own

            approach of supporting the communities where we live and work focusing on energy efficiency

            and healthcare

            Sustainable lighting

            There is a pressing need to find innovative lighting solutions for the 16 billion people who live

            in areas with no access to the electricity grid or where the grid is unreliable Thatrsquos why we have

            developed SMILE (Sustainable Model in Lighting Everywhere)

            Launched as a pilot in 2006 in four Indian states SMILE includes two lighting solutions UDAY

            a rechargeable portable lantern and KIRAN a hand-cranked LED flashlight Today are

            distributed in eighth Indian states

            16

            SWOT ANALYSIS

            Strengths

            bull India was a market where the first mover enjoyed advantages over latecomers

            bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

            market could gain the largest market share

            bull PHILIPS is committed to enhance its image to the Chinese market as investors

            bull PHILIPS was building a wholly owned manufacturing plant in India to show the

            Chinese the commitment Korea had to the Chinese society

            bull Labor costs in India were less and would defray the cost of producing high-end

            bull Samsung has been making color TVs for many years in Korea before moving to the Chinese

            market

            Weaknesses

            bull PHILIPS must continue to control all costs to maintain success

            bull India has a reputation of being a protected market (protectionism)

            bull India was a market where the first mover enjoyed advantages over late comers PHILIPS is

            trying to overcome the first comer advantage Japan manufacturers have over them by being those

            first comers

            bull Companies such as Sony and Matsushita had built sales and service networks that were

            favorable to their sales programs in India while Samsung would have to catch up in that area

            17

            bull Samsung is not as experienced in manufacturing high-end TVs for a higher-end market

            segment

            Opportunities

            bull Based on the data that on 28 of the 220 million rural households own a color TV PHILIPS

            focus on the domestic India market should be to penetrate the rural household market which

            would mean that for those purposes the low-end production of sets in the 13rdquo to 20rdquo range should

            be produced to appeal to that segmentrsquos purchasing ability

            bull Larger more high-end models can be produced to appeal to an urban customer in India as well

            as being an export to the US and European higher end customers

            bull With success in the higher-end manufacturing and sales of premium TVs in India PHILIPS can

            establish themselves as high-end producers around the world

            Threats

            bull PHILIPS faces intense competition in the color TV market

            bull A premium-priced product wouldnrsquot sell in large volumes so pricing can be a problem

            bull Since PHILIPS didnrsquot have an established marketing strategy issues of how to market the

            product may arise

            bull Loss of profitability because related to over-employment at most facilities

            bull Is the per capita income level such that it can support sales of product at any level

            bull If PHILIPS fails to be successful in the Chinese market with high-end product it will be known

            around the world bull India was a market where the first mover enjoyed advantages over late

            comers

            bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

            18

            market could gain the largest market share

            bull PHILIPS is committed to enhance its image to the Chinese market as investors

            PHILIPS ELECTRONICS MOHALI PLANT

            The mohali plant was established in 1985 as PUNJAB ANAND LAMP Ltd as its second

            division of lamp industry after the varodra plant at that time it was a joint stock company and

            majority of shares was with Punjab Anand Lamp around 75 but in the year 2001 the company

            ownership changed and the whole shares was bought by PHILIPS ELECTRONIC INDIA Ltd

            and its name was changed to PHILIPS ELECTRONIC INDIA Ltd MOHALI LIGHT

            FACTORY

            The plant is situated in Industrial focal point PHASE-9 MOHALI near Mohali railway station

            and is sreaded in 26 acres Total employees of tis plant is 532 including casual employees This

            company is a landmark in the Punjab state as it is the only factory which is most profitable one

            than any industry located in Punjab

            19

            OVERVIEW OF VARIOUS FRONTS OF

            PHILIPS ELECTRONICS INDIA Ltd

            Manufacturing-

            Today the product range of Philips include the following products ndash

            Televisions- LCD Plasma Flat Screen Smart Touch XL

            Recorders DVD Players I pods and Home Theatre Systems

            Audio Products - Audio Systems Remote Controls AudioVideo Accessories

            Digital Photo Products and Frames

            Portable Audio and Video Systems Accessories like Headphones and Speakers

            PC Products - Mouse and Keyboard Multi Media Headsets External Hard Disk Drives

            Mobile Phones

            Male Shaving and Grooming - Dry Shavers Beard Trimmers

            Personal Care - Beauty and Hair Care Products

            20

            Kitchen Appliances - Blenders and Hand Blenders Juicers and Citruspresses Food

            Processors and Mixers Coffee Makers and Kettles Frying and Grilling Appliances

            Toasters and Snacking Products

            Household Products - Irons Vacuum Cleaners Water Purifiers

            Professional Lighting - Industrial Shops and offices Road and Area Hospitality Sports

            Lighting City Beautification and Petrol Stations

            Automotive Lighting - In Cars Motorcycles and Trucks

            Home Lighting

            SERVICS

            Philips E-waste Management Program in India

            Philips has tied up with a recycler for collecting transporting and recycling unwanted broken

            down consumer products

            At Philips we offer consumers a convenient way of recycling their unwanted obsolete and

            damaged Philips products by dropping them off at convenient locations The program

            encompasses 8 major cities across India Consumers can approach one of 27 authorized Philips

            service centres which will act as collection points for consumer products which need recycling

            Our efforts are to expand the network in the near future

            Philips ensures that the consumer products received will be recycled in an environment-friendly

            manner Philips understand the corporate social responsibility and takes steps towards providing

            a safer environment to the future generations We design our products to continuously realize

            improvements and reduce their overall life cycle environmental impact Designing products for

            21

            recycling is an integral part of this approach Our aim is to use our planetrsquos limited resources

            effectively and respect the principle of extended producer responsibility This also calls for

            manufacturers to engage in developing solutions for effective and efficient recycling of their

            products We will continue to promote and invest into improved recycling systems to reduce the

            impact of electronic waste on the environment

            MANUFACTURING AT MOHALI PLANT ndash

            Mohali plant mainly manufactures lighting products basically of domestic usage this includes the

            following products ndash

            CFL bulbs ndash

            1 Genie - 5 watt 8 watt 11 watt

            2 Essential ndash 8 watt 11 watt 14 watt 18 watt 23 watt 29 watt

            3 Tornado ndash 5 watt 8 watt 11 watt 14 watt 18 watt 23watt 29 watt

            4 T5 slim tube 28 watt

            Coil plant ndash Philips Electronics India is the only company that produces coils in the whole

            lighting industries in the world and in India only at the MOHALI PLANT

            22

            Chapter-II

            OBJECTIVES OF THE STUDY

            23

            OBJECTIVES OF THE STUDY

            To study the various aspects of Satisfaction Level of the Employees working at Philips

            Electronics India Ltd Mohali

            To analyze the effect of Job satisfaction on the organisation

            To determine the relation between job satisfaction of employees and their commitment

            towards the organisation

            To analyze the performance model adopted by the Philips Electronics India Ltd Mohali

            to handle their manpower

            To suggest remedial measures for the improvement of the companyrsquos performance

            24

            Chapter-III

            Employees Commitment

            25

            Employees who are engaged in their work and committed to their organizations give companies

            crucial competitive advantagesmdashincluding higher productivity and lower employee turnover

            Thus it is not surprising that organizations of all sizes and types have invested substantially in

            policies and practices that foster engagement and commitment in their workforces

            But what are employee engagement and commitment exactly This report examines the ways in

            which employers and corporate consultants define these terms today and offers ideas for

            strengthening employee engagement Though different organizations define engagement

            differently some common themes emerge These themes include employeesrsquo satisfaction with

            their work and pride in their employer the extent to which people enjoy and believe in what they

            do for work and the perception that their employer values what they bring to the table The

            greater an employeersquos engagement the more likely he or she is to ldquogo the extra milerdquo and deliver

            excellent on-the-job performance In addition engaged employees may be more likely to commit

            to staying with their current organization Software giant Intuit2 for example found that highly

            engaged employees are 13 times more likely to be high performers than less engaged

            employees They are also five times less likely to voluntarily leave the company

            Clearly engagement and commitment can potentially translate into valuable business results for

            an organization To help you reap the benefits of an engaged committed workforce at your

            organization this report provides guidelines for understanding and measuring employee

            engagement and for designing and implementing effective engagement initiatives As you will

            26

            see everyday human resource practices such as recruitment training performance management

            and workforce surveys can provide powerful levers for enhancing engagement

            Employee Engagement Key Ingredients

            ldquoEmployee Engagement Definedrdquo shows examples of engagement definitions used by various

            corporations and consultancies Clearly definitions of employee engagement vary greatly across

            organizations Many managers wonder how such an elusive concept can be quantified The term

            does encompass several ingredients for which researchers have developed measurement

            techniques These ingredients include the degree to which employees fully occupy themselves in

            their work as well as the strength of their commitment to the employer and role Fortunately

            there is much research on these elements of engagementmdashwork that has deep roots in individual

            and group psychology

            Definition

            ldquoNo company small or large can win over the long run without energized employees who

            believe in the [firms] mission and understand how to achieve it Thats why you need to take the

            measure of employee engagement at least once a year through anonymous surveys in which

            people feel completely safe to speak their mindsrdquo

            -Jack and Suzy Welch-

            Common Themes How Companies Measure Engagement

            Employers typically assess their employeesrsquo engagement levels with company-wide attitude

            or opinion surveys

            27

            1048657 Pride in employer

            1048657 Satisfaction with employer

            1048657 Job satisfaction

            1048657 Opportunity to perform well at challenging work

            1048657 Recognition and positive feedback for onersquos contributions

            1048657 Personal support from onersquos supervisor

            1048657 Effort above and beyond the minimum

            1048657 Understanding the link between onersquos job and the organizationrsquos mission

            1048657 Prospects for future growth with onersquos employer

            1048657 Intention to stay with onersquos employer

            The Link Between Employer Practices and Employee Engagement

            How does an engaged workforce generate valuable business results for an organization The

            process starts with employer practices such as job and task design recruitment selection

            training compensation performance management and career development Such practices affect

            employeesrsquo level of engagement as well as job performance Performance and engagement then

            interact to produce business results Figure 1 depicts these relationships

            28

            EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

            1048657 How do you and other managers in your

            organization define commitment

            1048657 Are some employees in your company

            engaged in their work but not committed to

            the organization Committed to staying with

            your firm but not exactly engaged in their

            work Both engaged and committed

            1048657 To whom are your organizations employees

            committed The company Their supervisor

            Co-workers Team members Customers

            1048657 What business results has commitment from

            1048657 How do you and other managers in your

            organization define employee engagement

            1048657 How do you know that certain employees in

            your company are engaged Do they relish

            their jobs Enjoy specific responsibilities or

            tasks Willingly ldquogo the extra milerdquo

            1048657 In teams departments or business units in

            your company that have a large number of

            engaged employees what business results

            are you seeing Higher productivity Lower

            costs Greater revenues More efficiency

            29

            employees created for your organization For

            example has commitment reduced turnover

            and therefore decreased recruitment hiring

            and training costs

            1048657 What does your company do to reciprocate

            employees commitment Is the organization

            living up to its side of the bargain

            Lower turnover Higher product or service

            quality

            1048657 Conversely how do disengaged employees

            behave and what are the consequent costs

            for their teams units-and your entire

            company

            As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

            temperament attitudes and personality He or she uses these attributes to accomplish work

            behaviors according to organization-defined procedures by applying tools equipment andor

            technology Work behaviors in turn create the products and services that make an organization

            successful We classify work behaviors into three categories those required to accomplish duties

            and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

            employee contributes for the good of the organization (voluntary behaviors) and behaviors

            prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

            other counterproductive or illegal actions) Of course job performance occurs in an

            organizational context which includes elements such as leadership physical setting and social

            setting

            30

            Employers naturally want to encourage workers to perform prescribed and voluntary activities

            while avoiding proscribed ones To achieve these goals organizations use a number of HR

            practices that directly affect the person process and context components of job performance

            Employeesrsquo reactions to these practices determine their levels of engagement and commitment

            31

            Chapter-IV

            32

            LITERATURE OF THE REVIEW

            ldquo Job Satisfaction That Leads To The Commitment Of

            The Employees in The Organisationrdquo

            Literature of Review

            Gerge Bill Authentic Leadership

            In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

            point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

            What he means is that purpose is what drives employee commitment not the financial

            rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

            33

            hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

            are shareholders who can benefit from improved financials what draws people to their

            chosen careers is the work itself and its purpose in the world more than the profit

            possibilities

            Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

            that you cannot inspire employees by urging them to help management get the companyrsquos

            stock price uprdquo

            There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

            authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

            purpose of our work it means recognizing the purpose our organization fulfills that goes

            beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

            contribute to a larger purposerdquo

            In Built to Last Jim Collins and James Porras spend an entire book explaining their five

            year research study of major companies that led to this conclusion about employee

            commitment Purpose within a company is what sustains it profit is important but when

            itrsquos the prime directive companies falter

            -Marshal Goldsmith-

            How to Increase Employee Commitment

            In practice this involves walking the talk being transparent communicating effectively treating

            people equally teaching leading subordinates to increasingly excellent performance ndash and

            responding to subordinates as mature individuals who are owed fairness the truth and

            recognition of their achievements

            34

            Since managers interact directly and frequently with subordinates they are usually more tuned

            in to how employees are feeling than are executives Managers are in a better position to know

            for example when employees are feeling alienated and disengaged from their work which is

            very common today -- and expensive

            Gaining employee commitment results in greater profits because enthusiastic employees stay

            contribute discretionary effort and engage customers Performance soars when customers are

            enthused and stay and when executives managers and employees are a collaborative team

            united in achieving common goals

            But managers are often called middle managers for good reason their job is to motivate and

            guide subordinates while they at the same time are being judged by their bosses Because of

            their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

            create relationships with potential allies especially those with greater power who have access to

            top decision makers

            Harvard University Factors that Impact Employee Well Being Commitment and

            Productivity

            Business executives from the C-suite and HR to QC and RampD are by nature focused on the

            corporate bottom line A new trend in our dawning age of social sustainability is that many

            experts believe more attention should be paid to the dotted line - the one signed when a person

            35

            commits to employment at a company New Harvard research validates this approach affirming

            that trust and purpose play a significant role in building successful productive workplaces

            The behavioral research conducted by a team at Harvard University and Massachusetts General

            Hospital identifies the factors most likely to impact 21st century employee well being

            commitment and productivity The researchers found that commitment is largely influenced by

            ones sense of purpose feeling of personal impact and overall trust in the organization

            Productivity is largely affected by the quality of human relationships including cooperative

            social group moods and interaction

            The results lead us to conclude that workplaces that provide positive environments that foster

            interpersonal trust and quality personal relationships create the most committed and productive

            employees says Nancy Etcoff PhD the lead researcher on the study

            Expert Shares Keys to Building Successful Workplace Relationships

            According to business strategist Courtney Anderson JD MBA Outstanding leadership

            today means much more than just doing your job Success is creating an environment that fosters

            happy committed productive team members

            Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

            does not have to be difficult The biggest challenge she says is making the time to truly change

            in our overscheduled instant access competitive work environments With a little know-how it

            can be easy to evolve workplace well being and respond to these compelling research results

            -Mark Howell-

            CEO Bright Point

            High-performing companies recognize that employee commitment is a major contributing factor

            toward sustaining long-term success and creating value An engaged employee is involved and

            excited about their work and acts in a manner that will forward the organizationrsquos interest An

            36

            engaged workforce helps optimize and retain talent for the long-term because the employees

            choose to stay even when other employment alternatives exist

            According to Walker Information the top three drivers of employee commitment are

            Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

            want to enjoy their work feel they are appreciated and know they are making a contribution to

            their companyrsquos strategic objectives Additionally employees who have trust in their leadership

            and are trusted by their leadership have a greater dedication and are ultimately more productive

            on the job However according to recent data provided by the National Business Research

            Institute (NBRI) only 31 of all employees are truly engaged

            At BrightPoint we take employee engagement seriously and we work to create a culture that

            inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

            employees are shown in the 2011 BPNA Employee Commitment Survey The survey

            determined that close to 80 of respondents indicated they were satisfied with their jobs and

            daily activities General employee satisfaction increases when managers take an active interest

            in their employees beyond their day-to-day job responsibilities According to NBRI managers

            that actively coach build relationships and keep an open dialogue with their employees improve

            employee engagement

            We have a diverse workforce where each employee brings unique value and has individual

            needs Managers are learning to manage the individual and not the position In order to give

            managers the tools they need to be successful BrightPoint places strong emphasis on targeted

            leadership training workshops and continual learning resources In 2011 906 of managers at

            BrightPoint NA participated in the development opportunities offered and also made an effort to

            37

            help reinforce the learning of their team members This signals that our leadership team is taking

            an active interest in professional development and its connection to employee commitment

            As BrightPoint continues to increase focus on employee engagement the organization will grow

            stronger and maintain a substantial advantage over our competition Our employees possess the

            knowledge experience and resiliency to respond quickly to the demands of the marketplace and

            through their genuine commitment will deliver what our customers want with increasing

            efficiency and effectiveness Our responsibility is value-creation by growing our business and

            maintaining high levels of customer service and loyalty We believe the best way to accomplish

            this is through a strong committed and engaged workforce

            Performance Model Adopted At Mohali Plant

            38

            Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

            39

            Recruiting

            The messages in Philips Electronics Mohali organization conveys while seeking to attract job

            applicants also can influence future employeesrsquo engagement and commitment If your firm has

            designed jobs specifically to engage employees then organization want to ensure that recruiting

            ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

            skilled team environment or minimal supervision Applicants who notice and respond to these

            ads will more likely be motivated by these features Also consider how organization might best

            seek candidates from inside your organization When Organisation recruit existing employees for

            desirable jobs you enhance their engagement (by maximizing the person-job fit) and

            commitment (by providing growth and advancement opportunities to employees in return for

            their loyalty) If Organisation recruit from outside when qualified internal candidates are

            available Organization may unwittingly suggest to current employees that your company is not

            willing to reciprocate their commitment Existing staff may then begin questioning their own

            commitment to the firm By contrast organisation recruit external candidates to both the job and

            your organization For these candidates ensure that recruiting messages highlight attractive job

            features organizational values and commitment reciprocity That is in return for performance

            and dedication your company offers competitive pay and benefits flexible work hours and

            learning and career advancement opportunities Also remember that prospective employees have

            multiple commitments You will inevitably have to compete with those commitments as

            organization try to attract candidates to your firm Most people find it easier to make a new

            commitment when it is compatible with their other obligations For example you boost your

            chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

            work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

            Commitmentrdquo

            40

            Employee Selection

            Once recruiting efforts produce a pool of promising job candidates Philips select among them to

            fill available positions When organisation select the right individuals for the right jobs new

            hires carry out their work more smoothly and experience fewer performance problems The

            result Greater enjoyment ofmdashand engagement inmdashthe job

            To enhance engagement through your selection of employees identify those candidates who are

            best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

            that have obvious relevance to the job in questionmdashfor example by asking interviewees what

            they know about the role and having them provide work samples Most candidates will view

            these techniques more positively than tests with less apparent relevance such as personality and

            integrity assessments Successful candidates feel good about having ldquopassed the test and see

            company as careful and capable for having selected them A positive initial impression of an

            employer encourages growth of long-term commitment

            Training and Development

            Training and development can serve as additional levers for enhancing engagement and

            commitment For new hires training usually begins with orientation Orientation presents several

            important opportunitiesmdashincluding explaining pay work schedules and company policies Most

            important it gives you a chance to encourage employee engagement by explaining how the new

            hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

            Electronics describe how r company is organized introduce the new employee to his or her co-

            workers give the person a tour of the area where he or she will be working and explain safety

            regulations and other procedural matters In short you foster person-organization fitmdashvital for

            developing productive and dedicated employees Through training you help new and current

            41

            employees acquire the knowledge and skills they need to perform their jobs And employees who

            enhance their skills through training are more likely to engage fully in their work because they

            derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

            company as well as their own employability in the job market In addition most companies offer

            higher wages for skilled workers to compensate them for their greater value and to discourage

            turnover

            Compensation

            Like the HR practices discussed above compensation can powerfully influence employee

            engagement and commitment Some compensation components encourage commitment to

            employers while others motivate engagement in the job It is possible to stimulate one and not

            the other though itrsquos generally better to foster both For example a company that offers a strong

            performance incentive system but no retirement plan will probably realize exceptional

            engagement from its workers however they may eventually commit themselves to another

            company that does offer a good retirement plan Meanwhile an organization that offers generous

            retirement benefits but a traditional seniority-based pay grade system may have committed

            employees however these workers might deliver pedestrian performance as they bide their time

            until retirement In designing compensation plans you therefore need to consider employee

            engagement and commitment strategically

            Encourage managers to include employees in the goal-setting process This technique helps to

            ensure that workers understand the goals It also promotes acceptance of challenging objectives

            because people generally feel more committed to goals they have helped define In addition

            consider how you and other managers will recognize and encourage contributions that exceed

            expectations For example when a piece of equipment malfunctions Joe finds other ways to

            maintain production rather than merely shutting down the machine and waiting for the

            42

            maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

            offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

            up Performance management processes operate on a continuous basis Therefore they provide

            perhaps the best ongoing opportunities for employers to foster employee engagement and

            commitment For example managers can use routine discussions about performance and

            feedback sessions to learn which aspects of the job hold the most interest for each employee and

            which tasks are most challenging During such discussions managers also can define what going

            above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

            contributions An employeersquos aspirations and career goals can receive careful attention during

            performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

            can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

            your organization and the employeersquos other life commitments Through such means the

            organization personalizes its relationship to each employee and provides support while also

            expressing appreciation for their contributionsmdash key drivers of engagement and commitment

            To further engage employees and win their commitment through your performance management

            programs consider how to treat your organizationrsquos most experienced employees In many cases

            these employees understand the intricacies of a job better than their supervisors or managers do

            By virtue of long identification with your organization they may be deeply committed to high-

            level goals They use their expertise to contribute in ways that newer employees simply cannot

            match But many of them also may be planning to retire soon especially if they are from the

            ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

            a performance management system that recognizes and rewards proactive sharing of knowledge

            and expertise among co-workers For example create knowledge repositories or learning

            histories that can be stored in databases that employees can access and then create incentives

            43

            for people who contribute to and use these repositories Of course effective performance

            management systems also identify employees who are not meeting expectations Failing to

            address problem performance can erode other employeesrsquo engagement and commitment as their

            workloads increase and they conclude that the company is willing to tolerate poor performance

            If feedback coaching and remedial training are of little avail the manager may need to move the

            person to a different position within the company where he or she can make a more valuable

            contribution or let the individual go if there is no good match elsewhere in the organization

            44

            Chapter-V

            RESEARCH METHODOLOGY

            The basic task of research is to generate accurate information for use in decision-making

            Research can be defined as the systematic and objective process of gathering recording and

            analyzing data for aid in making business decisions As the project involves analyzing of

            45

            financial structure the research is exploratory in nature covering financial parameters and come

            of the important ratios to carry out research There are basically two techniques adopted for

            obtaining information

            Primary Data

            Secondary Data

            Primary Data is gathered specifically for the project at hand through personal interviews with

            the accounts officers

            Sample Size = 100 Employees

            Secondary data is previously collected and assembled for some project other than the one at

            hand It is gathered and recorded by someone else prior to current needs of the researcher It is

            less expensive than the primary date

            Secondary Data can be obtained from both external and internal sources

            External data may be collected from books and periodicals government sources media and other

            commercial sources

            Internal data is that secondary data which is created recorded or generated by the organization

            As the project is explanatory in nature secondary data is collected from the reports of the

            company books journals and interest Secondary data is gathered from annual reports official

            records and standing orders of the units

            CHAPTER - VI

            DATA ANALYSIS AND INTERPRETATION

            46

            The data after collection is to be processed and analyzed in accordance with the outline

            and down for the purpose at the time of developing research plan

            Technically speaking processing implies editing coding classification and tabulation of

            collected data so that they are amenable to analysis The term analysis refers to the computation

            of certain measures along with searching for pattern groups Thus in the process of analysis

            relationship or difference should be subjected to statistical tests of significance to determine with

            what validity data can be said to indicate any conclusions

            The analysis of data in a general way involves a number of closely related operations

            which are performed with the purpose of summarizing the collected data and organizing them in

            such a manner that they answer the research questions In this study the researcher followed

            above process carefully and it is presented in this chapter

            47

            Table 41 ndash To know the department in which employees are belongs to

            S

            ou rc

            e

            survey data

            Inference

            From the above table it shows that 35 of employees are belongs to

            production department

            FIGURE 41

            S

            SI No

            D

            Department

            N

            No of Respondents

            P

            Percentage

            1

            1

            M

            Mechanical

            3

            30

            3

            30

            2

            2

            E

            Electrical

            2

            25

            2

            25

            3

            3

            P

            Production

            3

            35

            3

            35

            4

            4

            O

            Others

            1

            10

            1

            10

            T

            Total

            1

            100

            1

            100

            48

            REPRESENTS THE DEPARTMENT

            Table 42 ndash To know working experience of the employees

            Source survey data

            Inference

            From the above table it shows that 34 of the employees have 4 ndash 6

            years experience

            S

            SI No

            W

            Work Experience

            N

            No of Respondents

            P

            Percentage

            1

            1

            B

            Below 2 years

            1

            33

            1

            13

            2

            2

            2

            2ndash 4 years

            3

            30

            3

            30

            3

            3

            4

            4ndash 6 years

            3

            34

            3

            34

            4

            4

            A

            Above 6 years

            2

            23

            2

            23

            T

            otal

            1

            100

            1

            100

            49

            FIGURE 42

            REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

            Table 43 ndash To know the physical working environment

            S

            SI No

            W

            Working Environment

            N

            No of Respondents

            P

            Percentage

            1

            1

            E

            Excellent

            1

            12

            1

            12

            2

            2

            G

            Good

            5

            57

            5

            57

            3

            3

            F

            Fair

            2

            28

            2

            28

            4

            4

            P

            Poor

            0

            03

            0

            33

            5

            5

            V

            Very Poor

            0

            00

            0

            00

            T

            Total

            1

            100

            1

            100

            Source survey data

            Inference

            From the above table it shows that 57 of the employees were feeling good about the working environment

            50

            FIGURE 43

            REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

            51

            Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

            S

            SI No

            N

            Non-Monitory Benefits offered

            to Employees

            N

            No of Respondents

            P

            Percentage

            1

            1

            H

            Highly Satisfied

            1

            14

            1

            14

            2

            2

            S

            Satisfied

            5

            54

            5

            54

            3

            3

            N

            Neither Satisfied nor Dissatisfied

            2

            25

            2

            25

            4

            4

            D

            Dissatisfied

            0

            05

            0

            05

            5

            5

            H

            Highly Dissatisfied

            0

            02

            0

            02

            Total 1

            100

            1

            100

            Source survey data

            Inference

            From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

            FIGURE 44

            REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

            52

            Table 45 ndash To know the satisfaction level of respondents towards the work

            assigned

            Source survey dataInference

            From the above table it shows that 45 of the respondents were satisfied towards the work assigned

            FIGURE 45

            S

            SI No

            A

            Amount of Work

            N

            No of Respondents

            P

            Percentage

            1

            1

            H

            Highly satisfied

            2

            20

            2

            20

            2

            2

            S

            Satisfied

            4

            45

            4

            45

            3

            3

            N

            Neither Satisfied nor Dissatisfied

            1

            12

            1

            12

            4

            4

            D

            Dissatisfied

            1

            18

            1

            18

            5

            5

            H

            Highly Dissatisfied

            0

            06

            0

            06

            Total 1

            100

            1

            100

            53

            REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

            54

            Table 46 ndash Opinion about the career development programme in their organisation

            S

            SI No

            C

            Career Development

            N

            No of Respondents

            P

            Percentage

            H

            Highly satisfied

            1

            12

            1

            12

            S

            Satisfied

            5

            56

            5

            56

            N

            Neither Satisfied nor Dissatisfied

            2

            22

            2

            22

            D

            Dissatisfied

            1

            10

            1

            10

            H

            Highly Dissatisfied

            0

            00

            0

            00

            Total 1

            100

            1

            100

            Source survey data

            Inference

            From the above table it shows that 56 of the employees were satisfied

            with the opinion about the carrier development programme in their organisation

            FIGURE 46

            REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

            PROGRAMME IN THEIR ORGANISATION

            55

            Table 47 ndash To know the cooperation of co-workers

            S

            SI No

            C

            Co-operation of Workers

            N

            No of Respondents

            P

            Percentage

            1

            1

            H

            Highly satisfied

            2

            20

            2

            20

            2

            2

            S

            Satisfied

            6

            66

            6

            66

            3

            3

            N

            Neither Satisfied nor Dissatisfied

            1

            11

            1

            11

            4

            4

            D

            Dissatisfied

            0

            03

            0

            03

            5

            5

            H

            Highly Dissatisfied

            0

            00

            0

            00

            Total 1

            100

            1

            100

            Source survey data

            Inference

            From the above table it shows that 66 of the employees were satisfied

            with the cooperation of co-workers

            FIGURE 47

            56

            REPRESENTS THE COOPERATION OF CO-WORKERS

            57

            Table 48 ndash To know the satisfaction of Respondents with top management

            S

            SI No

            S

            Satisfaction with Top

            Management

            N

            No of Respondents

            P

            Percentage

            1

            1

            H

            Highly satisfied

            2

            26

            2

            26

            2

            2

            S

            Satisfied

            5

            51

            5

            51

            3

            3

            N

            Neither Satisfied nor Dissatisfied

            1

            17

            1

            17

            4

            4

            D

            Dissatisfied

            0

            06

            0

            06

            5

            5

            H

            Highly dissatisfied

            0

            00

            0

            00

            Total 1

            100

            1

            100

            Source survey data

            Inference

            From the above table it shows that 51 of the employees were satisfied with the top management

            FIGURE 48

            58

            REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

            Table 49 ndash To know the satisfaction of Respondents with their subordinates

            Source survey data

            Inference

            From the above table it shows that 67 of the employees were satisfied with their subordinates

            S

            SI

            No

            S

            Satisfaction with Subordinates

            N

            No of Respondents

            P

            Percentage

            1

            1

            H

            Highly satisfied

            1

            12

            1

            12

            2

            2

            S

            Satisfied

            6

            67

            6

            67

            2

            3

            N

            Neither Satisfied nor Dissatisfied

            1

            14

            1

            14

            4

            D

            Dissatisfied

            0

            07

            0

            07

            5

            5

            H

            Highly Dissatisfied

            0

            00

            0

            00

            Total 1

            100

            1

            100

            59

            FIGURE 49

            REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

            60

            Table 410 ndash To know the level of satisfaction regarding nature of job

            S

            SI No

            J

            Job Satisfaction

            N

            No of Respondents

            P

            Percentage

            1

            1

            H

            Highly satisfied

            2

            22

            2

            22

            2

            2

            S

            Satisfied

            5

            56

            5

            56

            3

            3

            N

            Neither Satisfied nor Dissatisfied

            1

            16

            1

            16

            4

            4

            D

            Dissatisfied

            0

            07

            0

            07

            5

            5

            H

            Highly Dissatisfied

            0

            00

            0

            00

            Total 1

            100

            1

            100

            Source survey dataInference

            From the above table it shows that 56 of the employees were satisfied with their job

            FIGURE 410

            61

            REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

            Table 411 ndash To know whether there is any job pressure in their work

            Source survey data

            Inference

            From the above table it shows that 72 of employees said there is job pressure in their work

            FIGURE 411

            REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

            S

            SI No

            J

            Job Pressure

            N

            No of Respondents

            P

            Percentage

            1

            1

            Y

            Yes

            7

            72

            7

            72

            2

            2

            N

            No

            2

            28

            2

            28

            T

            Total

            1

            100

            1

            100

            62

            Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

            amp talents

            S

            SI No

            D

            Development of Skills and

            Talents

            N

            No of Respondents

            P

            Percentage

            1

            1

            H

            Highly Agree

            1

            12

            1

            12

            2

            2

            A

            Agree

            5

            52

            5

            52

            3

            3

            N

            Neither Agree nor Disagree

            2

            28

            2

            28

            4

            4

            D

            Disagree

            0

            06

            0

            06

            5

            5

            H

            Highly Disagree

            0

            02

            0

            02

            Total 1

            100

            1

            100

            Source survey data

            Inference

            From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

            63

            FIRGURE 412

            REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

            64

            Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

            S

            SI No

            W

            Welfare Facilities

            N

            No of Respondents

            P

            Percentage

            1

            1

            H

            Highly satisfied

            0

            09

            9

            09

            2

            2

            S

            Satisfied

            5

            57

            5

            57

            3

            3

            N

            Neither Satisfied nor Dissatisfied

            2

            29

            2

            29

            4

            4

            D

            Dissatisfied

            5

            05

            0

            05

            5

            5

            H

            Highly Dissatisfied

            0

            00

            0

            00

            Total 1

            100

            1

            100

            Source survey data

            Inference

            From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

            FIGURE 413

            REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

            65

            Table 414 ndash To know the employee satisfaction towards the salary

            Source survey data

            Inference

            From the above table it shows that 67 of the employees were satisfied

            with their salary

            FIGURE 414

            REPRESENTS THE SATISFACTION TOWARDS THE SALARY

            S

            SI No

            P

            Payment Satisfaction

            N

            No of Respondents

            P

            Percentage

            1

            1

            Y

            Yes

            6

            67

            6

            67

            2

            2

            N

            No

            3

            33

            3

            33

            T

            otal

            1

            100

            1

            100

            66

            Table 415 ndash To know the employees willingness amp Commitment Towards

            Organisation

            Source survey data

            Inference

            From the above table it shows that 59 of the employees were willing to

            continue in this organisation

            FIGURE 415

            REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

            S

            SI No

            W

            Willingness to Work

            N

            No of Respondents

            P

            Percentage

            1

            1

            Y

            Yes

            5

            59

            5

            59

            2

            2

            N

            No

            4

            41

            4

            41

            T

            Total

            1

            00

            1

            00

            67

            CHI-SQUARE METHOD

            The chi square test is one of the simplest and most widely used non-

            parametric tests in statistical work As a non-parametric test it can be used to determine

            if categorical data shows dependency or the two classifications are independent It can

            also be used to make comparisons between theoretical population and actual data

            when categories are used

            n

            Chi square χsup2= sum (O-E) sup2 E

            i =1

            Where O= observed frequency

            E= expected frequency

            68

            OBSERVED FREQUENCY

            Table 419 shows the relationship between the department and the job satisfaction

            Over All

            Job

            SatisfactionHighly

            SatisfiedSatisfied

            Neither

            Satisfied nor

            Dissatisfied

            DissatisfiedHighly

            Dissatisfied

            Sub

            Total

            Mechanical 5 6 14 3 2 30

            Electrical 6 8 6 3 2 25

            Production 9 13 7 4 2 35

            Others 2 3 2 2 1 10

            Sub Total 22 30 29 12 7 100

            69

            EXPECTED FREQUENCY

            Over All

            Job

            SatisfactionHighly

            SatisfiedSatisfied

            Neither

            Satisfied nor

            Dissatisfied

            DissatisfiedHighly

            Dissatisfied

            Sub

            Total

            Mechanical 7 8 9 4 2 30

            Electrical 5 8 7 3 2 25

            Production 8 11 10 4 2 35

            Others 2 3 3 1 1 10

            Sub Total 22 30 29 12 7 100

            Null Hypothesis (Ho)

            There is no significant difference between the department and the job satisfaction

            Alternative Hypothesis (Ho)

            There is significant difference between the job satisfaction

            Co Relation

            70

            Chapter-V

            CONCLUSIONS AND

            RECOMMENDATIONS

            71

            CONCLUSION

            On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

            Ltd Mohali made in the previous chapters following conclusions are drawn

            General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

            Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

            environment of the company is very healthy The visitors feel happy after the campus

            Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

            indigenous technology Philips was appropriately chosen as the brand name as self reliance and

            building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

            Financial structure PHILIPS is a low debt company signifying its dependence mainly on

            its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

            position by channelising these internal accruals to fund its expansion programmes

            Working results PTL has registered a handsome and constant growth in its profits because

            of a brisk demand for new and better technology electronic items None of the other electronic

            company has shown such a steady growth Philips has recorded the lowest current ratio

            However with this lowest current ratio PTL still enjoys moderate payment period and highest

            velocity of creditors and debtors only due to commitment of itrsquos employees

            72

            SUMMARY

            According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

            employee loyalty are praise and recognition a sense of contribution to the company learning and

            development and having a best friend at work

            Creating a fairy-tale work environment begins withrecognition Your employees need it more

            than money perks or titles Here are eight tips regarding recognition Remember these and your

            employees may just start whistling while they work It is up to me The corporate culture or

            financial rewards will not make your team successful It is up to you Recognition is one thing

            that is completely in your control

            Strong relationships are vital in todays economy Strengthening employee relationships is even

            more necessary as companies downsize and lay off As your workforce shrinks and you need to

            do more with less keeping quality employees becomes even more critical As a manager it is

            your job to bond your best people to your company through recognition And you also must help

            direct and motivate your core performers

            Simple rewards earn big returns There are some relatively simple things you can do that will

            earn big returns For example remember your employees birthdays and work anniversaries find

            out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

            spend time with their kids) make the most of your formal service awards with some preparation

            and a group presentation walk around your department every day and talk to your

            people and thank them sincerely and often

            73

            Make it specific Praise and recognition must be specific to have impact General praise such as

            You do great work actually can have the opposite effect and leave your employees wondering

            Does he have any idea what I really do around here Specific praise links individual

            accomplishments to company goals For example Cheryl I noticed the way you handled that

            customer complaint Great work As you know we value quick resolutions of problems as

            one of our core strategies

            Ask the best to stay Call your best people into your office one at a time Let that bright young

            college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

            your team relies on her expertise and organizational skillsRemarkably a significant percent of

            high-impact performers report that they left their last job because No one ever asked me to

            stay

            Forget cash

            Remember the saying Money cant buy everything Well its true Dont wait until you can

            offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

            work satisfaction top on employees lists is feeling appreciated In fact when employees feel

            recognized and involved they are much less likely to keep asking about money

            Recognize

            Recognition means most to an employee when it is sincere and spontaneous According to the

            largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

            at least every seven days If you wait until a year-end party or an annual review you are waiting

            much too long to recognize and you probably are losing people you do not need to

            74

            Recognition works

            Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

            performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

            ways that build high commitment typically are on the order of 30 to 50 percent

            Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

            Learn to recognize your employees for their efforts thank them often and reward their

            achievements You can awaken them from their anger and apathy and they will fall in love with

            their jobs again Chances are you will work together happily ever after

            So there is direct relation with employee satisfaction and their commitment towards the

            organization and it is also clear from the above discussion that only monetary elements are not

            sufficient for employee satisfaction rather other element like employer behavior recognisation

            and other moral value

            75

            RECOMMENDATIONS

            PHILIPS should increase its capacity utilization It should work at full capacity to

            minimize its cost of production With this increase in capacity utilization the total cost

            will spread over more units thereby decreasing the per unit cost

            PHILIPS should decrease the credit facilities provided to its consumers The payback

            period is quite high in case of debtors as compared to creditors it should be more or less

            equal as it will help in improving company liquidity

            PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

            business as it accounts very less as compare to other businesses of Philips

            Another recommendation for Mohali plant is about the HR department that is they

            should appoint permanent and skilled workers as against casual workers which generally add

            up to the profit of the company

            76

            BIBLIOGRAPHY

            1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

            2 Monthly Journals of Philips Electronics India Ltd

            3 Authentic Leadership Medtronic CEO Bill George

            4 wwwindiaphilipscom

            5 wwwwikipediacom

            6 httpwwwemployeecommitmentcom

            7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

            8 Employee Commitment A Leader Ship Guide Joe Folkman

            9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

            77

            Questionnaire

            Name __________________________________________________________

            Age______________________________ Gender _______________________

            Qualification _______________________ Contact No ___________________

            Q1 In which department you are working

            Electrical Production Mechanical Other

            Q2 What is your working experience

            gt2 Years 2-4 Years 4-6 Years lt 6 Years

            Q3 How You like the physical Working Environment of the organization

            Excellent Good Fair Poor Very Poor

            Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

            Highly Dissatisfied Dissatisfied

            Q5 Are you satisfied with your work

            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

            Highly Dissatisfied Dissatisfied

            Q6 Are you satisfied with the career development programe of the company

            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

            Highly Dissatisfied Dissatisfied

            Q7 Is other staff of the organization is co-operative with you

            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

            Highly Dissatisfied Dissatisfied

            Q8 Are you satisfied with top level management

            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

            Highly Dissatisfied Dissatisfied

            78

            Q9 Are you satisfied with your subordinates

            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

            Highly Dissatisfied Dissatisfied

            Q10 Are you satisfied with the nature of the Job

            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

            Highly Dissatisfied Dissatisfied

            Q11 Do you have any Job Pressure in work

            Yes No

            Q12 Do you satisfied with the opportunities provided by the organisation

            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

            Highly Dissatisfied Dissatisfied

            Q13 Are you satisfied with the welfare facilities provided by the organisation

            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

            Highly Dissatisfied Dissatisfied

            Q14 Are you satisfied towards your salary

            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

            Highly Dissatisfied Dissatisfied

            Q15 Are you committed towards the organisation

            Yes No

            Signature

            • SSI No
            • DDepartment
            • NNo of Respondents
            • PPercentage
            • 11
            • MMechanical
            • 330
            • 330
            • 22
            • EElectrical
            • 225
            • 225
            • 33
            • PProduction
            • 335
            • 335
            • 44
            • OOthers
            • 110
            • 110
            • TTotal
            • 1100
            • 1100
            • SSI No
            • WWork Experience
            • NNo of Respondents
            • PPercentage
            • 11
            • BBelow 2 years
            • 133
            • 113
            • 22
            • 2 2ndash 4 years
            • 330
            • 330
            • 33
            • 4 4ndash 6 years
            • 334
            • 334
            • 44
            • AAbove 6 years
            • 223
            • 223
            • Total
            • 1100
            • 1100
            • SSI No
            • AAmount of Work
            • NNo of Respondents
            • PPercentage
            • 11
            • HHighly satisfied
            • 220
            • 220
            • 22
            • SSatisfied
            • 445
            • 445
            • 33
            • NNeither Satisfied nor Dissatisfied
            • 112
            • 112
            • 44
            • DDissatisfied
            • 118
            • 118
            • 55
            • HHighly Dissatisfied
            • 006
            • 006
            • Total
            • 1100
            • 1100
            • SSI No
            • SSatisfaction with Subordinates
            • NNo of Respondents
            • PPercentage
            • 11
            • HHighly satisfied
            • 112
            • 112
            • 22
            • SSatisfied
            • 667
            • 667
            • 23
            • NNeither Satisfied nor Dissatisfied
            • 114
            • 114
            • 4
            • DDissatisfied
            • 007
            • 007
            • 55
            • HHighly Dissatisfied
            • 0 00
            • 000
            • Total
            • 1100
            • 1100
            • SSI No
            • JJob Pressure
            • NNo of Respondents
            • PPercentage
            • 11
            • YYes
            • 772
            • 772
            • 22
            • NNo
            • 228
            • 228
            • TTotal
            • 1100
            • 1100
            • SSI No
            • PPayment Satisfaction
            • NNo of Respondents
            • PPercentage
            • 11
            • YYes
            • 667
            • 667
            • 22
            • NNo
            • 333
            • 333
            • Total
            • 1100
            • 1100
            • SSI No
            • WWillingness to Work
            • NNo of Respondents
            • PPercentage
            • 11
            • YYes
            • 559
            • 559
            • 22
            • NNo
            • 441
            • 441
            • TTotal
            • 100
            • 100
              • MISSION amp VISION
              • Mission
              • Vision
              • Philips Electronics India Limited
                • SSI No
                • WWorking Environment
                • NNo of Respondents
                • PPercentage
                • 11
                • EExcellent
                • 112
                • 112
                • 22
                • GGood
                • 557
                • 557
                • 33
                • FFair
                • 228
                • 228
                • 44
                • PPoor
                • 003
                • 033
                • 55
                • VVery Poor
                • 000
                • 000
                • TTotal
                • 1100
                • 1100
                • SSI No
                • NNon-Monitory Benefits offered to Employees
                • NNo of Respondents
                • PPercentage
                • 11
                • HHighly Satisfied
                • 114
                • 114
                • 22
                • SSatisfied
                • 554
                • 554
                • 33
                • NNeither Satisfied nor Dissatisfied
                • 225
                • 225
                • 44
                • DDissatisfied
                • 005
                • 005
                • 55
                • HHighly Dissatisfied
                • 002
                • 002
                • Total
                • 1100
                • 1100
                • SSI No
                • CCareer Development
                • NNo of Respondents
                • PPercentage
                • HHighly satisfied
                • 112
                • 112
                • SSatisfied
                • 556
                • 556
                • NNeither Satisfied nor Dissatisfied
                • 222
                • 222
                • DDissatisfied
                • 110
                • 110
                • HHighly Dissatisfied
                • 000
                • 000
                • Total
                • 1100
                • 1100
                • SSI No
                • CCo-operation of Workers
                • NNo of Respondents
                • PPercentage
                • 11
                • HHighly satisfied
                • 220
                • 220
                • 22
                • SSatisfied
                • 666
                • 666
                • 33
                • NNeither Satisfied nor Dissatisfied
                • 111
                • 111
                • 44
                • DDissatisfied
                • 003
                • 003
                • 55
                • HHighly Dissatisfied
                • 000
                • 000
                • Total
                • 1100
                • 1100
                • SSI No
                • SSatisfaction with Top Management
                • NNo of Respondents
                • PPercentage
                • 11
                • HHighly satisfied
                • 226
                • 226
                • 22
                • SSatisfied
                • 551
                • 551
                • 33
                • NNeither Satisfied nor Dissatisfied
                • 117
                • 117
                • 44
                • DDissatisfied
                • 006
                • 006
                • 55
                • HHighly dissatisfied
                • 000
                • 000
                • Total
                • 1100
                • 1100
                • SSI No
                • JJob Satisfaction
                • NNo of Respondents
                • PPercentage
                • 11
                • HHighly satisfied
                • 222
                • 222
                • 22
                • SSatisfied
                • 556
                • 556
                • 33
                • NNeither Satisfied nor Dissatisfied
                • 116
                • 116
                • 44
                • DDissatisfied
                • 007
                • 007
                • 55
                • HHighly Dissatisfied
                • 000
                • 000
                • Total
                • 1100
                • 1100
                • SSI No
                • DDevelopment of Skills and Talents
                • NNo of Respondents
                • PPercentage
                • 1 1
                • HHighly Agree
                • 112
                • 112
                • 22
                • AAgree
                • 552
                • 552
                • 33
                • NNeither Agree nor Disagree
                • 228
                • 228
                • 44
                • DDisagree
                • 006
                • 006
                • 55
                • HHighly Disagree
                • 002
                • 002
                • Total
                • 1100
                • 1100
                • SSI No
                • WWelfare Facilities
                • NNo of Respondents
                • PPercentage
                • 11
                • HHighly satisfied
                • 009
                • 909
                • 22
                • SSatisfied
                • 557
                • 557
                • 33
                • NNeither Satisfied nor Dissatisfied
                • 229
                • 229
                • 44
                • DDissatisfied
                • 505
                • 005
                • 55
                • HHighly Dissatisfied
                • 000
                • 000
                • Total
                • 1100
                • 1100
                  • SUMMARY
                  • RECOMMENDATIONS
                  • BIBLIOGRAPHY

              7

              the country The company has an excellent pan India distribution and after-sales service network

              BUSINESSES

              Lighting

              Philips Electronics India Indiarsquos largest lighting company operates in business areas of Lamps

              Luminaires Lighting Electronics Automotive and Special Lighting Today as global leader in

              Lighting Philips is driving the switch to energy-efficient solutions With worldwide electrical

              lighting using 19 per cent of all electricity the use of energy-efficient lighting will significantly

              reduce energy consumption around the world and thereby cut harmful CO2 emissions Philips

              India has been consistently working with industry bodies such as ELCOMA Bureau of energy

              efficiency and NGOs towards addressing Indiarsquos power crisis through promotion of energy

              efficient lighting in India

              Philips provides advanced energy-efficient solutions for all segments road lighting office amp

              industrial hospitality and home Philips is also a leader in shaping the future with exciting new

              lighting applications and technologies such as LED technology which besides energy

              efficiency provides attractive benefits and endless new lsquonever-before-possiblersquo lighting

              solutions

              In 2008 Philips inaugurated a global research and development (RampD) centre for lighting

              electronics in India This was its third such unit in the world The facility which is situated in

              Noida will not only cater to the needs of the Indian market but also the Asia-Pacific Europe and

              North America The other RampD centres are located at Eindhoven in the Netherlands and in

              Shanghai China One of the primary research areas for the centre is to develop products that can

              8

              tackle high voltage fluctuations in India The centre currently employs 35 engineers Around 40

              per cent of Philipsrsquo revenue in India comes from the lighting business

              Consumer lifestyle

              Guided by the brand promise of ldquosense and simplicityrdquo and the consumer insights Philips

              Consumer Lifestyle offers rich new consumer experiences that meet consumersrsquo desire for

              relaxation and improving their state of mind Philips also responds to the consumers desire for

              wellness and pleasure by introducing products that meet the individualrsquos interests in terms of

              their mind space body and appearance

              The Consumer Lifestyle arm in India operates in the business areas of Home Entertainment

              solutions and Personal Infotainment with product categories such as TVs home theatre systems

              music systems DVD players personal entertainment solutions sound accessories Domestic

              Appliances and Personal care

              Philips Innovation Campus (PIC)

              Philips Innovation Campus (PIC) Bangalore is a division of Philips Electronics India Limited

              which is owned 96 by Royal Philips Electronics NV The Netherlands It was established in

              August 1996 with a vision to be an innovation hub creating next generation solutions and

              products for Healthcare and Lifestyle With the objective of meeting the growing need for high-

              quality cost-effective software development capacity within the organization PICrsquos share has

              increased significantly from 8 in 1998 to around 20 in 2008

              9

              Working at PIC are about 1000 of the industrys finest professionals using state-of-the-art

              software engineering paradigms and platforms including real-time systems component-based

              software engineering and multi-threaded architecture to drive the creation of tomorrows

              products and services PIC is an ISO 9001Tick IT SEI CMM SM level 5 company amp has

              emerged as a critical partner in the development of strategic amp futuristic technologies for Philips

              worldwide 60000 registered patents illustrate the innovative nature of the company Philips has

              adopted an Open Innovation strategy which leverages the joint innovative power of partnering

              companies and researchers to bring more innovations to the market effectively and faster PIC

              has built-up extensive know-how and expertise in the software engineering and technology

              domains relevant to its business In addition competencies in the areas of project management

              requirement engineering and quality assurance have been established to offer customers products

              and services of the highest quality at the fastest time-to-market and the lowest cost of

              ownership

              RESEARCH AND DEVELOPMENT

              Since its foundation 100 years ago Philips Research has been at the forefront of fundamental

              scientific research But with market focus being more and more important across almost all

              corporate RampD organizations is this still the case If some of the pioneering work being done

              by scientists across Research is anything to judge by the answer is a resounding ldquoyesrdquo

              Itrsquos different at the cutting edge

              In todayrsquos market-focused corporate RampD organizations the boundary between fundamental

              scientific research and applied research is becoming increasing blurred ndash particularly when it

              comes to some of the most exciting areas of research ldquoHere at Philips our way of working is

              very dynamicrdquo says Philips Researchrsquos Chief Science Officer Emile Aarts ldquoThis means that you

              10

              can apply both the lsquofundamentalrsquo and the lsquoappliedrsquo labels to many of the projects that wersquore

              working on because they are both very flexible termsrdquo Philips Researchrsquos work on sleep for

              instance is an excellent example of this more dynamic approach ldquoThis is a very important area

              for Philips ndash but therersquos currently very little fundamental knowledge available Thatrsquos why wersquore

              involved in investigating the key issues at a more fundamental level together with our university

              and research institute partners The only difference is that we want this research to lead to

              marketable products and solutionsrdquo

              Open Innovation in new areas

              Despite the flexible nature of the ldquofundamentalrdquo and ldquoappliedrdquo labels it is still possible to detect

              a decline in some areas of more fundamental research at Philips in recent years ldquoThis has mainly

              occurred in fields that donrsquot support the execution of our companyrsquos Health and Well-being

              strategyrdquo says Aarts As he explains this refocusing exercise has gone hand-in-hand with an

              expansion of more fundamental research activities in a number of new fields such as deep-brain

              stimulation and multi-modal imaging for healthcare applications ldquoIn these fields wersquore

              considered to be an extremely important research partner ndash especially by colleagues working in

              universitiesrdquo In the future Philips Research will continue to develop its reputation in a number

              of exciting fundamental domains ndash ldquogreen lightingrdquo and skincare are just two examples ndash albeit

              with a more applied focus ldquoHopefully this research will enable us to build on our strong

              heritage of improving the quality of peoplersquos lives

              11

              BOARD OF DIRECTORS

              Non-Executive Director amp Chairman S M Datta

              Executive Vice Chairman amp Managing Director Murali Sivaraman

              Executive Director Jan-Hein Louwman

              Non-Executive Director S Venkatramani

              India Management Team

              MURALI SIVARAMANN - CEO

              ANJAN BOSE - Healthcare

              JAN-HEIN LOUWMAN ndash CEO

              MAHESH KRISHNAN ndash Consumer lifestyle

              RAJEEV CHOPRA ndash lighting

              RAKESH SHARMA ndash Strategic Business Development

              S NAGARAJAN ndash Human resources

              VIVEK SHARMA ndash Chief Marketing Officer

              WIDO MENHARDT ndash Philips Innovation Campus

              12

              Corporate Office-

              Philips Electronics India Ltd

              Technopolis Knowledge Park

              Mahakali Caves Road

              Chakala Andheri (East)Mumbai 400 093

              Tel +91 22 66912000

              VISION 2012

              Through the Vision 2012 strategy we aim to fuel growth by making Philips the leading brand in

              Health and Well-being Vision 2012 further positions Philips as a market-driven people-centric

              company with a strategy and a structure that fully reflect the needs of its customer base while

              also increasing shareholder value This is implemented through sharpened strategies in the three

              core sectors Healthcare Lighting and Consumer Lifestyle

              ldquoWith Vision 2010 we are putting people right at the center of things with Health and Well-

              being as our overarching theme We are thereby putting into practice our mission improving the

              quality of life through the introduction of meaningful innovationsrdquo ndash Gerard Kleisterlee

              President and CEO of Royal Philips Electronic

              Our Ways of Working

              1 We are a people-centric company that organizes around customers and markets

              2 We invest in a strong brand and consistently deliver on our brand promise of ldquosense and

              simplicityrdquo in our actions products and services

              13

              3 We deliver innovation by investing in world class strengths in end-user insights

              technology design and superior supplier networks

              4 We develop our peoplersquos leadership talent and engagement and align ourselves with high

              performance benchmarks

              5 We invest in high growth and profitable businesses and emerging geographies to achieve

              market leadership positions

              6 We are committed to sustainability and focus on making the difference in efficient energy

              use

              7 We drive operational excellence and quality to best in class levels allowing us the above

              mentioned strategic investments in our businesses

              BRAND PROMISE

              It is the combination of two unique capabilities that enables us to deliver on our ldquosense and

              simplicityrdquo promise These capabilities are firstly by understanding people and secondly

              technology integration and product design

              We put our end users front and center of product innovations starting with understanding their

              needs and aspirations We use best-in-class research facilities and agencies to validate and ensure

              that our product innovations are designed around peoplersquos needs and aspirations easy to

              experience and advanced

              SUSTAINABILITY

              14

              In 2009 we evaluated our sustainability strategy and resolved to fully leverage sustainability as

              an integral part of our overall strategy and an additional driver of growth as reflected in the

              Philips Management Agenda 2012

              To deliver on our brand promise of ldquosense and simplicityrdquo and at the same time provide the

              company direction for the longer term in this area we have identified three sustainability

              leadership key performance indicators where we can bring our competencies to bear lsquocarersquo

              lsquoenergy efficiencyrsquo and lsquomaterialsrsquo including targets for 2015

              Bringing care to more than 500 million people

              Target 500 million lives touched by 2015

              Improving energy efficiency of Philips products

              Target 50 improvement by 2015 (for the average total product portfolio) compared to

              2009

              Closing the materials loop

              Target Double global collection recycling amounts and recycled materials in products

              by 2015 compared to 2009

              Each sector will take the lead on one of the leadership key performance indicators with

              Healthcare leading lsquocarersquo Lighting lsquoenergy efficiencyrsquo and Consumer Lifestyle lsquomaterialsrsquo

              In addition we defined a set of complementary performance indicators to accelerate change and

              drive performance including the EcoVision4 parameters

              With EcoVision4 we have committed to the following by 2012

              15

              bull Generate 30 of total revenues from Green Products

              bull Double investment in Green Innovations to a cumulative EUR 1 billion

              bull Improve our operational energy efficiency by 25 and reduce our CO2 emissions by 25 all

              compared with the base year 2007

              SOCIAL COMMITMENT

              Living up to this commitment means we use our capabilities to enhance the lives of our

              employees and people in society at large Within the company we encourage teamwork and

              collaboration in an environment that enables employees to reach their full potential

              Building on our rich heritage of involvement in social issues we have established our own

              approach of supporting the communities where we live and work focusing on energy efficiency

              and healthcare

              Sustainable lighting

              There is a pressing need to find innovative lighting solutions for the 16 billion people who live

              in areas with no access to the electricity grid or where the grid is unreliable Thatrsquos why we have

              developed SMILE (Sustainable Model in Lighting Everywhere)

              Launched as a pilot in 2006 in four Indian states SMILE includes two lighting solutions UDAY

              a rechargeable portable lantern and KIRAN a hand-cranked LED flashlight Today are

              distributed in eighth Indian states

              16

              SWOT ANALYSIS

              Strengths

              bull India was a market where the first mover enjoyed advantages over latecomers

              bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

              market could gain the largest market share

              bull PHILIPS is committed to enhance its image to the Chinese market as investors

              bull PHILIPS was building a wholly owned manufacturing plant in India to show the

              Chinese the commitment Korea had to the Chinese society

              bull Labor costs in India were less and would defray the cost of producing high-end

              bull Samsung has been making color TVs for many years in Korea before moving to the Chinese

              market

              Weaknesses

              bull PHILIPS must continue to control all costs to maintain success

              bull India has a reputation of being a protected market (protectionism)

              bull India was a market where the first mover enjoyed advantages over late comers PHILIPS is

              trying to overcome the first comer advantage Japan manufacturers have over them by being those

              first comers

              bull Companies such as Sony and Matsushita had built sales and service networks that were

              favorable to their sales programs in India while Samsung would have to catch up in that area

              17

              bull Samsung is not as experienced in manufacturing high-end TVs for a higher-end market

              segment

              Opportunities

              bull Based on the data that on 28 of the 220 million rural households own a color TV PHILIPS

              focus on the domestic India market should be to penetrate the rural household market which

              would mean that for those purposes the low-end production of sets in the 13rdquo to 20rdquo range should

              be produced to appeal to that segmentrsquos purchasing ability

              bull Larger more high-end models can be produced to appeal to an urban customer in India as well

              as being an export to the US and European higher end customers

              bull With success in the higher-end manufacturing and sales of premium TVs in India PHILIPS can

              establish themselves as high-end producers around the world

              Threats

              bull PHILIPS faces intense competition in the color TV market

              bull A premium-priced product wouldnrsquot sell in large volumes so pricing can be a problem

              bull Since PHILIPS didnrsquot have an established marketing strategy issues of how to market the

              product may arise

              bull Loss of profitability because related to over-employment at most facilities

              bull Is the per capita income level such that it can support sales of product at any level

              bull If PHILIPS fails to be successful in the Chinese market with high-end product it will be known

              around the world bull India was a market where the first mover enjoyed advantages over late

              comers

              bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

              18

              market could gain the largest market share

              bull PHILIPS is committed to enhance its image to the Chinese market as investors

              PHILIPS ELECTRONICS MOHALI PLANT

              The mohali plant was established in 1985 as PUNJAB ANAND LAMP Ltd as its second

              division of lamp industry after the varodra plant at that time it was a joint stock company and

              majority of shares was with Punjab Anand Lamp around 75 but in the year 2001 the company

              ownership changed and the whole shares was bought by PHILIPS ELECTRONIC INDIA Ltd

              and its name was changed to PHILIPS ELECTRONIC INDIA Ltd MOHALI LIGHT

              FACTORY

              The plant is situated in Industrial focal point PHASE-9 MOHALI near Mohali railway station

              and is sreaded in 26 acres Total employees of tis plant is 532 including casual employees This

              company is a landmark in the Punjab state as it is the only factory which is most profitable one

              than any industry located in Punjab

              19

              OVERVIEW OF VARIOUS FRONTS OF

              PHILIPS ELECTRONICS INDIA Ltd

              Manufacturing-

              Today the product range of Philips include the following products ndash

              Televisions- LCD Plasma Flat Screen Smart Touch XL

              Recorders DVD Players I pods and Home Theatre Systems

              Audio Products - Audio Systems Remote Controls AudioVideo Accessories

              Digital Photo Products and Frames

              Portable Audio and Video Systems Accessories like Headphones and Speakers

              PC Products - Mouse and Keyboard Multi Media Headsets External Hard Disk Drives

              Mobile Phones

              Male Shaving and Grooming - Dry Shavers Beard Trimmers

              Personal Care - Beauty and Hair Care Products

              20

              Kitchen Appliances - Blenders and Hand Blenders Juicers and Citruspresses Food

              Processors and Mixers Coffee Makers and Kettles Frying and Grilling Appliances

              Toasters and Snacking Products

              Household Products - Irons Vacuum Cleaners Water Purifiers

              Professional Lighting - Industrial Shops and offices Road and Area Hospitality Sports

              Lighting City Beautification and Petrol Stations

              Automotive Lighting - In Cars Motorcycles and Trucks

              Home Lighting

              SERVICS

              Philips E-waste Management Program in India

              Philips has tied up with a recycler for collecting transporting and recycling unwanted broken

              down consumer products

              At Philips we offer consumers a convenient way of recycling their unwanted obsolete and

              damaged Philips products by dropping them off at convenient locations The program

              encompasses 8 major cities across India Consumers can approach one of 27 authorized Philips

              service centres which will act as collection points for consumer products which need recycling

              Our efforts are to expand the network in the near future

              Philips ensures that the consumer products received will be recycled in an environment-friendly

              manner Philips understand the corporate social responsibility and takes steps towards providing

              a safer environment to the future generations We design our products to continuously realize

              improvements and reduce their overall life cycle environmental impact Designing products for

              21

              recycling is an integral part of this approach Our aim is to use our planetrsquos limited resources

              effectively and respect the principle of extended producer responsibility This also calls for

              manufacturers to engage in developing solutions for effective and efficient recycling of their

              products We will continue to promote and invest into improved recycling systems to reduce the

              impact of electronic waste on the environment

              MANUFACTURING AT MOHALI PLANT ndash

              Mohali plant mainly manufactures lighting products basically of domestic usage this includes the

              following products ndash

              CFL bulbs ndash

              1 Genie - 5 watt 8 watt 11 watt

              2 Essential ndash 8 watt 11 watt 14 watt 18 watt 23 watt 29 watt

              3 Tornado ndash 5 watt 8 watt 11 watt 14 watt 18 watt 23watt 29 watt

              4 T5 slim tube 28 watt

              Coil plant ndash Philips Electronics India is the only company that produces coils in the whole

              lighting industries in the world and in India only at the MOHALI PLANT

              22

              Chapter-II

              OBJECTIVES OF THE STUDY

              23

              OBJECTIVES OF THE STUDY

              To study the various aspects of Satisfaction Level of the Employees working at Philips

              Electronics India Ltd Mohali

              To analyze the effect of Job satisfaction on the organisation

              To determine the relation between job satisfaction of employees and their commitment

              towards the organisation

              To analyze the performance model adopted by the Philips Electronics India Ltd Mohali

              to handle their manpower

              To suggest remedial measures for the improvement of the companyrsquos performance

              24

              Chapter-III

              Employees Commitment

              25

              Employees who are engaged in their work and committed to their organizations give companies

              crucial competitive advantagesmdashincluding higher productivity and lower employee turnover

              Thus it is not surprising that organizations of all sizes and types have invested substantially in

              policies and practices that foster engagement and commitment in their workforces

              But what are employee engagement and commitment exactly This report examines the ways in

              which employers and corporate consultants define these terms today and offers ideas for

              strengthening employee engagement Though different organizations define engagement

              differently some common themes emerge These themes include employeesrsquo satisfaction with

              their work and pride in their employer the extent to which people enjoy and believe in what they

              do for work and the perception that their employer values what they bring to the table The

              greater an employeersquos engagement the more likely he or she is to ldquogo the extra milerdquo and deliver

              excellent on-the-job performance In addition engaged employees may be more likely to commit

              to staying with their current organization Software giant Intuit2 for example found that highly

              engaged employees are 13 times more likely to be high performers than less engaged

              employees They are also five times less likely to voluntarily leave the company

              Clearly engagement and commitment can potentially translate into valuable business results for

              an organization To help you reap the benefits of an engaged committed workforce at your

              organization this report provides guidelines for understanding and measuring employee

              engagement and for designing and implementing effective engagement initiatives As you will

              26

              see everyday human resource practices such as recruitment training performance management

              and workforce surveys can provide powerful levers for enhancing engagement

              Employee Engagement Key Ingredients

              ldquoEmployee Engagement Definedrdquo shows examples of engagement definitions used by various

              corporations and consultancies Clearly definitions of employee engagement vary greatly across

              organizations Many managers wonder how such an elusive concept can be quantified The term

              does encompass several ingredients for which researchers have developed measurement

              techniques These ingredients include the degree to which employees fully occupy themselves in

              their work as well as the strength of their commitment to the employer and role Fortunately

              there is much research on these elements of engagementmdashwork that has deep roots in individual

              and group psychology

              Definition

              ldquoNo company small or large can win over the long run without energized employees who

              believe in the [firms] mission and understand how to achieve it Thats why you need to take the

              measure of employee engagement at least once a year through anonymous surveys in which

              people feel completely safe to speak their mindsrdquo

              -Jack and Suzy Welch-

              Common Themes How Companies Measure Engagement

              Employers typically assess their employeesrsquo engagement levels with company-wide attitude

              or opinion surveys

              27

              1048657 Pride in employer

              1048657 Satisfaction with employer

              1048657 Job satisfaction

              1048657 Opportunity to perform well at challenging work

              1048657 Recognition and positive feedback for onersquos contributions

              1048657 Personal support from onersquos supervisor

              1048657 Effort above and beyond the minimum

              1048657 Understanding the link between onersquos job and the organizationrsquos mission

              1048657 Prospects for future growth with onersquos employer

              1048657 Intention to stay with onersquos employer

              The Link Between Employer Practices and Employee Engagement

              How does an engaged workforce generate valuable business results for an organization The

              process starts with employer practices such as job and task design recruitment selection

              training compensation performance management and career development Such practices affect

              employeesrsquo level of engagement as well as job performance Performance and engagement then

              interact to produce business results Figure 1 depicts these relationships

              28

              EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

              1048657 How do you and other managers in your

              organization define commitment

              1048657 Are some employees in your company

              engaged in their work but not committed to

              the organization Committed to staying with

              your firm but not exactly engaged in their

              work Both engaged and committed

              1048657 To whom are your organizations employees

              committed The company Their supervisor

              Co-workers Team members Customers

              1048657 What business results has commitment from

              1048657 How do you and other managers in your

              organization define employee engagement

              1048657 How do you know that certain employees in

              your company are engaged Do they relish

              their jobs Enjoy specific responsibilities or

              tasks Willingly ldquogo the extra milerdquo

              1048657 In teams departments or business units in

              your company that have a large number of

              engaged employees what business results

              are you seeing Higher productivity Lower

              costs Greater revenues More efficiency

              29

              employees created for your organization For

              example has commitment reduced turnover

              and therefore decreased recruitment hiring

              and training costs

              1048657 What does your company do to reciprocate

              employees commitment Is the organization

              living up to its side of the bargain

              Lower turnover Higher product or service

              quality

              1048657 Conversely how do disengaged employees

              behave and what are the consequent costs

              for their teams units-and your entire

              company

              As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

              temperament attitudes and personality He or she uses these attributes to accomplish work

              behaviors according to organization-defined procedures by applying tools equipment andor

              technology Work behaviors in turn create the products and services that make an organization

              successful We classify work behaviors into three categories those required to accomplish duties

              and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

              employee contributes for the good of the organization (voluntary behaviors) and behaviors

              prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

              other counterproductive or illegal actions) Of course job performance occurs in an

              organizational context which includes elements such as leadership physical setting and social

              setting

              30

              Employers naturally want to encourage workers to perform prescribed and voluntary activities

              while avoiding proscribed ones To achieve these goals organizations use a number of HR

              practices that directly affect the person process and context components of job performance

              Employeesrsquo reactions to these practices determine their levels of engagement and commitment

              31

              Chapter-IV

              32

              LITERATURE OF THE REVIEW

              ldquo Job Satisfaction That Leads To The Commitment Of

              The Employees in The Organisationrdquo

              Literature of Review

              Gerge Bill Authentic Leadership

              In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

              point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

              What he means is that purpose is what drives employee commitment not the financial

              rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

              33

              hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

              are shareholders who can benefit from improved financials what draws people to their

              chosen careers is the work itself and its purpose in the world more than the profit

              possibilities

              Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

              that you cannot inspire employees by urging them to help management get the companyrsquos

              stock price uprdquo

              There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

              authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

              purpose of our work it means recognizing the purpose our organization fulfills that goes

              beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

              contribute to a larger purposerdquo

              In Built to Last Jim Collins and James Porras spend an entire book explaining their five

              year research study of major companies that led to this conclusion about employee

              commitment Purpose within a company is what sustains it profit is important but when

              itrsquos the prime directive companies falter

              -Marshal Goldsmith-

              How to Increase Employee Commitment

              In practice this involves walking the talk being transparent communicating effectively treating

              people equally teaching leading subordinates to increasingly excellent performance ndash and

              responding to subordinates as mature individuals who are owed fairness the truth and

              recognition of their achievements

              34

              Since managers interact directly and frequently with subordinates they are usually more tuned

              in to how employees are feeling than are executives Managers are in a better position to know

              for example when employees are feeling alienated and disengaged from their work which is

              very common today -- and expensive

              Gaining employee commitment results in greater profits because enthusiastic employees stay

              contribute discretionary effort and engage customers Performance soars when customers are

              enthused and stay and when executives managers and employees are a collaborative team

              united in achieving common goals

              But managers are often called middle managers for good reason their job is to motivate and

              guide subordinates while they at the same time are being judged by their bosses Because of

              their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

              create relationships with potential allies especially those with greater power who have access to

              top decision makers

              Harvard University Factors that Impact Employee Well Being Commitment and

              Productivity

              Business executives from the C-suite and HR to QC and RampD are by nature focused on the

              corporate bottom line A new trend in our dawning age of social sustainability is that many

              experts believe more attention should be paid to the dotted line - the one signed when a person

              35

              commits to employment at a company New Harvard research validates this approach affirming

              that trust and purpose play a significant role in building successful productive workplaces

              The behavioral research conducted by a team at Harvard University and Massachusetts General

              Hospital identifies the factors most likely to impact 21st century employee well being

              commitment and productivity The researchers found that commitment is largely influenced by

              ones sense of purpose feeling of personal impact and overall trust in the organization

              Productivity is largely affected by the quality of human relationships including cooperative

              social group moods and interaction

              The results lead us to conclude that workplaces that provide positive environments that foster

              interpersonal trust and quality personal relationships create the most committed and productive

              employees says Nancy Etcoff PhD the lead researcher on the study

              Expert Shares Keys to Building Successful Workplace Relationships

              According to business strategist Courtney Anderson JD MBA Outstanding leadership

              today means much more than just doing your job Success is creating an environment that fosters

              happy committed productive team members

              Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

              does not have to be difficult The biggest challenge she says is making the time to truly change

              in our overscheduled instant access competitive work environments With a little know-how it

              can be easy to evolve workplace well being and respond to these compelling research results

              -Mark Howell-

              CEO Bright Point

              High-performing companies recognize that employee commitment is a major contributing factor

              toward sustaining long-term success and creating value An engaged employee is involved and

              excited about their work and acts in a manner that will forward the organizationrsquos interest An

              36

              engaged workforce helps optimize and retain talent for the long-term because the employees

              choose to stay even when other employment alternatives exist

              According to Walker Information the top three drivers of employee commitment are

              Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

              want to enjoy their work feel they are appreciated and know they are making a contribution to

              their companyrsquos strategic objectives Additionally employees who have trust in their leadership

              and are trusted by their leadership have a greater dedication and are ultimately more productive

              on the job However according to recent data provided by the National Business Research

              Institute (NBRI) only 31 of all employees are truly engaged

              At BrightPoint we take employee engagement seriously and we work to create a culture that

              inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

              employees are shown in the 2011 BPNA Employee Commitment Survey The survey

              determined that close to 80 of respondents indicated they were satisfied with their jobs and

              daily activities General employee satisfaction increases when managers take an active interest

              in their employees beyond their day-to-day job responsibilities According to NBRI managers

              that actively coach build relationships and keep an open dialogue with their employees improve

              employee engagement

              We have a diverse workforce where each employee brings unique value and has individual

              needs Managers are learning to manage the individual and not the position In order to give

              managers the tools they need to be successful BrightPoint places strong emphasis on targeted

              leadership training workshops and continual learning resources In 2011 906 of managers at

              BrightPoint NA participated in the development opportunities offered and also made an effort to

              37

              help reinforce the learning of their team members This signals that our leadership team is taking

              an active interest in professional development and its connection to employee commitment

              As BrightPoint continues to increase focus on employee engagement the organization will grow

              stronger and maintain a substantial advantage over our competition Our employees possess the

              knowledge experience and resiliency to respond quickly to the demands of the marketplace and

              through their genuine commitment will deliver what our customers want with increasing

              efficiency and effectiveness Our responsibility is value-creation by growing our business and

              maintaining high levels of customer service and loyalty We believe the best way to accomplish

              this is through a strong committed and engaged workforce

              Performance Model Adopted At Mohali Plant

              38

              Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

              39

              Recruiting

              The messages in Philips Electronics Mohali organization conveys while seeking to attract job

              applicants also can influence future employeesrsquo engagement and commitment If your firm has

              designed jobs specifically to engage employees then organization want to ensure that recruiting

              ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

              skilled team environment or minimal supervision Applicants who notice and respond to these

              ads will more likely be motivated by these features Also consider how organization might best

              seek candidates from inside your organization When Organisation recruit existing employees for

              desirable jobs you enhance their engagement (by maximizing the person-job fit) and

              commitment (by providing growth and advancement opportunities to employees in return for

              their loyalty) If Organisation recruit from outside when qualified internal candidates are

              available Organization may unwittingly suggest to current employees that your company is not

              willing to reciprocate their commitment Existing staff may then begin questioning their own

              commitment to the firm By contrast organisation recruit external candidates to both the job and

              your organization For these candidates ensure that recruiting messages highlight attractive job

              features organizational values and commitment reciprocity That is in return for performance

              and dedication your company offers competitive pay and benefits flexible work hours and

              learning and career advancement opportunities Also remember that prospective employees have

              multiple commitments You will inevitably have to compete with those commitments as

              organization try to attract candidates to your firm Most people find it easier to make a new

              commitment when it is compatible with their other obligations For example you boost your

              chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

              work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

              Commitmentrdquo

              40

              Employee Selection

              Once recruiting efforts produce a pool of promising job candidates Philips select among them to

              fill available positions When organisation select the right individuals for the right jobs new

              hires carry out their work more smoothly and experience fewer performance problems The

              result Greater enjoyment ofmdashand engagement inmdashthe job

              To enhance engagement through your selection of employees identify those candidates who are

              best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

              that have obvious relevance to the job in questionmdashfor example by asking interviewees what

              they know about the role and having them provide work samples Most candidates will view

              these techniques more positively than tests with less apparent relevance such as personality and

              integrity assessments Successful candidates feel good about having ldquopassed the test and see

              company as careful and capable for having selected them A positive initial impression of an

              employer encourages growth of long-term commitment

              Training and Development

              Training and development can serve as additional levers for enhancing engagement and

              commitment For new hires training usually begins with orientation Orientation presents several

              important opportunitiesmdashincluding explaining pay work schedules and company policies Most

              important it gives you a chance to encourage employee engagement by explaining how the new

              hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

              Electronics describe how r company is organized introduce the new employee to his or her co-

              workers give the person a tour of the area where he or she will be working and explain safety

              regulations and other procedural matters In short you foster person-organization fitmdashvital for

              developing productive and dedicated employees Through training you help new and current

              41

              employees acquire the knowledge and skills they need to perform their jobs And employees who

              enhance their skills through training are more likely to engage fully in their work because they

              derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

              company as well as their own employability in the job market In addition most companies offer

              higher wages for skilled workers to compensate them for their greater value and to discourage

              turnover

              Compensation

              Like the HR practices discussed above compensation can powerfully influence employee

              engagement and commitment Some compensation components encourage commitment to

              employers while others motivate engagement in the job It is possible to stimulate one and not

              the other though itrsquos generally better to foster both For example a company that offers a strong

              performance incentive system but no retirement plan will probably realize exceptional

              engagement from its workers however they may eventually commit themselves to another

              company that does offer a good retirement plan Meanwhile an organization that offers generous

              retirement benefits but a traditional seniority-based pay grade system may have committed

              employees however these workers might deliver pedestrian performance as they bide their time

              until retirement In designing compensation plans you therefore need to consider employee

              engagement and commitment strategically

              Encourage managers to include employees in the goal-setting process This technique helps to

              ensure that workers understand the goals It also promotes acceptance of challenging objectives

              because people generally feel more committed to goals they have helped define In addition

              consider how you and other managers will recognize and encourage contributions that exceed

              expectations For example when a piece of equipment malfunctions Joe finds other ways to

              maintain production rather than merely shutting down the machine and waiting for the

              42

              maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

              offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

              up Performance management processes operate on a continuous basis Therefore they provide

              perhaps the best ongoing opportunities for employers to foster employee engagement and

              commitment For example managers can use routine discussions about performance and

              feedback sessions to learn which aspects of the job hold the most interest for each employee and

              which tasks are most challenging During such discussions managers also can define what going

              above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

              contributions An employeersquos aspirations and career goals can receive careful attention during

              performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

              can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

              your organization and the employeersquos other life commitments Through such means the

              organization personalizes its relationship to each employee and provides support while also

              expressing appreciation for their contributionsmdash key drivers of engagement and commitment

              To further engage employees and win their commitment through your performance management

              programs consider how to treat your organizationrsquos most experienced employees In many cases

              these employees understand the intricacies of a job better than their supervisors or managers do

              By virtue of long identification with your organization they may be deeply committed to high-

              level goals They use their expertise to contribute in ways that newer employees simply cannot

              match But many of them also may be planning to retire soon especially if they are from the

              ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

              a performance management system that recognizes and rewards proactive sharing of knowledge

              and expertise among co-workers For example create knowledge repositories or learning

              histories that can be stored in databases that employees can access and then create incentives

              43

              for people who contribute to and use these repositories Of course effective performance

              management systems also identify employees who are not meeting expectations Failing to

              address problem performance can erode other employeesrsquo engagement and commitment as their

              workloads increase and they conclude that the company is willing to tolerate poor performance

              If feedback coaching and remedial training are of little avail the manager may need to move the

              person to a different position within the company where he or she can make a more valuable

              contribution or let the individual go if there is no good match elsewhere in the organization

              44

              Chapter-V

              RESEARCH METHODOLOGY

              The basic task of research is to generate accurate information for use in decision-making

              Research can be defined as the systematic and objective process of gathering recording and

              analyzing data for aid in making business decisions As the project involves analyzing of

              45

              financial structure the research is exploratory in nature covering financial parameters and come

              of the important ratios to carry out research There are basically two techniques adopted for

              obtaining information

              Primary Data

              Secondary Data

              Primary Data is gathered specifically for the project at hand through personal interviews with

              the accounts officers

              Sample Size = 100 Employees

              Secondary data is previously collected and assembled for some project other than the one at

              hand It is gathered and recorded by someone else prior to current needs of the researcher It is

              less expensive than the primary date

              Secondary Data can be obtained from both external and internal sources

              External data may be collected from books and periodicals government sources media and other

              commercial sources

              Internal data is that secondary data which is created recorded or generated by the organization

              As the project is explanatory in nature secondary data is collected from the reports of the

              company books journals and interest Secondary data is gathered from annual reports official

              records and standing orders of the units

              CHAPTER - VI

              DATA ANALYSIS AND INTERPRETATION

              46

              The data after collection is to be processed and analyzed in accordance with the outline

              and down for the purpose at the time of developing research plan

              Technically speaking processing implies editing coding classification and tabulation of

              collected data so that they are amenable to analysis The term analysis refers to the computation

              of certain measures along with searching for pattern groups Thus in the process of analysis

              relationship or difference should be subjected to statistical tests of significance to determine with

              what validity data can be said to indicate any conclusions

              The analysis of data in a general way involves a number of closely related operations

              which are performed with the purpose of summarizing the collected data and organizing them in

              such a manner that they answer the research questions In this study the researcher followed

              above process carefully and it is presented in this chapter

              47

              Table 41 ndash To know the department in which employees are belongs to

              S

              ou rc

              e

              survey data

              Inference

              From the above table it shows that 35 of employees are belongs to

              production department

              FIGURE 41

              S

              SI No

              D

              Department

              N

              No of Respondents

              P

              Percentage

              1

              1

              M

              Mechanical

              3

              30

              3

              30

              2

              2

              E

              Electrical

              2

              25

              2

              25

              3

              3

              P

              Production

              3

              35

              3

              35

              4

              4

              O

              Others

              1

              10

              1

              10

              T

              Total

              1

              100

              1

              100

              48

              REPRESENTS THE DEPARTMENT

              Table 42 ndash To know working experience of the employees

              Source survey data

              Inference

              From the above table it shows that 34 of the employees have 4 ndash 6

              years experience

              S

              SI No

              W

              Work Experience

              N

              No of Respondents

              P

              Percentage

              1

              1

              B

              Below 2 years

              1

              33

              1

              13

              2

              2

              2

              2ndash 4 years

              3

              30

              3

              30

              3

              3

              4

              4ndash 6 years

              3

              34

              3

              34

              4

              4

              A

              Above 6 years

              2

              23

              2

              23

              T

              otal

              1

              100

              1

              100

              49

              FIGURE 42

              REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

              Table 43 ndash To know the physical working environment

              S

              SI No

              W

              Working Environment

              N

              No of Respondents

              P

              Percentage

              1

              1

              E

              Excellent

              1

              12

              1

              12

              2

              2

              G

              Good

              5

              57

              5

              57

              3

              3

              F

              Fair

              2

              28

              2

              28

              4

              4

              P

              Poor

              0

              03

              0

              33

              5

              5

              V

              Very Poor

              0

              00

              0

              00

              T

              Total

              1

              100

              1

              100

              Source survey data

              Inference

              From the above table it shows that 57 of the employees were feeling good about the working environment

              50

              FIGURE 43

              REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

              51

              Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

              S

              SI No

              N

              Non-Monitory Benefits offered

              to Employees

              N

              No of Respondents

              P

              Percentage

              1

              1

              H

              Highly Satisfied

              1

              14

              1

              14

              2

              2

              S

              Satisfied

              5

              54

              5

              54

              3

              3

              N

              Neither Satisfied nor Dissatisfied

              2

              25

              2

              25

              4

              4

              D

              Dissatisfied

              0

              05

              0

              05

              5

              5

              H

              Highly Dissatisfied

              0

              02

              0

              02

              Total 1

              100

              1

              100

              Source survey data

              Inference

              From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

              FIGURE 44

              REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

              52

              Table 45 ndash To know the satisfaction level of respondents towards the work

              assigned

              Source survey dataInference

              From the above table it shows that 45 of the respondents were satisfied towards the work assigned

              FIGURE 45

              S

              SI No

              A

              Amount of Work

              N

              No of Respondents

              P

              Percentage

              1

              1

              H

              Highly satisfied

              2

              20

              2

              20

              2

              2

              S

              Satisfied

              4

              45

              4

              45

              3

              3

              N

              Neither Satisfied nor Dissatisfied

              1

              12

              1

              12

              4

              4

              D

              Dissatisfied

              1

              18

              1

              18

              5

              5

              H

              Highly Dissatisfied

              0

              06

              0

              06

              Total 1

              100

              1

              100

              53

              REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

              54

              Table 46 ndash Opinion about the career development programme in their organisation

              S

              SI No

              C

              Career Development

              N

              No of Respondents

              P

              Percentage

              H

              Highly satisfied

              1

              12

              1

              12

              S

              Satisfied

              5

              56

              5

              56

              N

              Neither Satisfied nor Dissatisfied

              2

              22

              2

              22

              D

              Dissatisfied

              1

              10

              1

              10

              H

              Highly Dissatisfied

              0

              00

              0

              00

              Total 1

              100

              1

              100

              Source survey data

              Inference

              From the above table it shows that 56 of the employees were satisfied

              with the opinion about the carrier development programme in their organisation

              FIGURE 46

              REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

              PROGRAMME IN THEIR ORGANISATION

              55

              Table 47 ndash To know the cooperation of co-workers

              S

              SI No

              C

              Co-operation of Workers

              N

              No of Respondents

              P

              Percentage

              1

              1

              H

              Highly satisfied

              2

              20

              2

              20

              2

              2

              S

              Satisfied

              6

              66

              6

              66

              3

              3

              N

              Neither Satisfied nor Dissatisfied

              1

              11

              1

              11

              4

              4

              D

              Dissatisfied

              0

              03

              0

              03

              5

              5

              H

              Highly Dissatisfied

              0

              00

              0

              00

              Total 1

              100

              1

              100

              Source survey data

              Inference

              From the above table it shows that 66 of the employees were satisfied

              with the cooperation of co-workers

              FIGURE 47

              56

              REPRESENTS THE COOPERATION OF CO-WORKERS

              57

              Table 48 ndash To know the satisfaction of Respondents with top management

              S

              SI No

              S

              Satisfaction with Top

              Management

              N

              No of Respondents

              P

              Percentage

              1

              1

              H

              Highly satisfied

              2

              26

              2

              26

              2

              2

              S

              Satisfied

              5

              51

              5

              51

              3

              3

              N

              Neither Satisfied nor Dissatisfied

              1

              17

              1

              17

              4

              4

              D

              Dissatisfied

              0

              06

              0

              06

              5

              5

              H

              Highly dissatisfied

              0

              00

              0

              00

              Total 1

              100

              1

              100

              Source survey data

              Inference

              From the above table it shows that 51 of the employees were satisfied with the top management

              FIGURE 48

              58

              REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

              Table 49 ndash To know the satisfaction of Respondents with their subordinates

              Source survey data

              Inference

              From the above table it shows that 67 of the employees were satisfied with their subordinates

              S

              SI

              No

              S

              Satisfaction with Subordinates

              N

              No of Respondents

              P

              Percentage

              1

              1

              H

              Highly satisfied

              1

              12

              1

              12

              2

              2

              S

              Satisfied

              6

              67

              6

              67

              2

              3

              N

              Neither Satisfied nor Dissatisfied

              1

              14

              1

              14

              4

              D

              Dissatisfied

              0

              07

              0

              07

              5

              5

              H

              Highly Dissatisfied

              0

              00

              0

              00

              Total 1

              100

              1

              100

              59

              FIGURE 49

              REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

              60

              Table 410 ndash To know the level of satisfaction regarding nature of job

              S

              SI No

              J

              Job Satisfaction

              N

              No of Respondents

              P

              Percentage

              1

              1

              H

              Highly satisfied

              2

              22

              2

              22

              2

              2

              S

              Satisfied

              5

              56

              5

              56

              3

              3

              N

              Neither Satisfied nor Dissatisfied

              1

              16

              1

              16

              4

              4

              D

              Dissatisfied

              0

              07

              0

              07

              5

              5

              H

              Highly Dissatisfied

              0

              00

              0

              00

              Total 1

              100

              1

              100

              Source survey dataInference

              From the above table it shows that 56 of the employees were satisfied with their job

              FIGURE 410

              61

              REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

              Table 411 ndash To know whether there is any job pressure in their work

              Source survey data

              Inference

              From the above table it shows that 72 of employees said there is job pressure in their work

              FIGURE 411

              REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

              S

              SI No

              J

              Job Pressure

              N

              No of Respondents

              P

              Percentage

              1

              1

              Y

              Yes

              7

              72

              7

              72

              2

              2

              N

              No

              2

              28

              2

              28

              T

              Total

              1

              100

              1

              100

              62

              Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

              amp talents

              S

              SI No

              D

              Development of Skills and

              Talents

              N

              No of Respondents

              P

              Percentage

              1

              1

              H

              Highly Agree

              1

              12

              1

              12

              2

              2

              A

              Agree

              5

              52

              5

              52

              3

              3

              N

              Neither Agree nor Disagree

              2

              28

              2

              28

              4

              4

              D

              Disagree

              0

              06

              0

              06

              5

              5

              H

              Highly Disagree

              0

              02

              0

              02

              Total 1

              100

              1

              100

              Source survey data

              Inference

              From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

              63

              FIRGURE 412

              REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

              64

              Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

              S

              SI No

              W

              Welfare Facilities

              N

              No of Respondents

              P

              Percentage

              1

              1

              H

              Highly satisfied

              0

              09

              9

              09

              2

              2

              S

              Satisfied

              5

              57

              5

              57

              3

              3

              N

              Neither Satisfied nor Dissatisfied

              2

              29

              2

              29

              4

              4

              D

              Dissatisfied

              5

              05

              0

              05

              5

              5

              H

              Highly Dissatisfied

              0

              00

              0

              00

              Total 1

              100

              1

              100

              Source survey data

              Inference

              From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

              FIGURE 413

              REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

              65

              Table 414 ndash To know the employee satisfaction towards the salary

              Source survey data

              Inference

              From the above table it shows that 67 of the employees were satisfied

              with their salary

              FIGURE 414

              REPRESENTS THE SATISFACTION TOWARDS THE SALARY

              S

              SI No

              P

              Payment Satisfaction

              N

              No of Respondents

              P

              Percentage

              1

              1

              Y

              Yes

              6

              67

              6

              67

              2

              2

              N

              No

              3

              33

              3

              33

              T

              otal

              1

              100

              1

              100

              66

              Table 415 ndash To know the employees willingness amp Commitment Towards

              Organisation

              Source survey data

              Inference

              From the above table it shows that 59 of the employees were willing to

              continue in this organisation

              FIGURE 415

              REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

              S

              SI No

              W

              Willingness to Work

              N

              No of Respondents

              P

              Percentage

              1

              1

              Y

              Yes

              5

              59

              5

              59

              2

              2

              N

              No

              4

              41

              4

              41

              T

              Total

              1

              00

              1

              00

              67

              CHI-SQUARE METHOD

              The chi square test is one of the simplest and most widely used non-

              parametric tests in statistical work As a non-parametric test it can be used to determine

              if categorical data shows dependency or the two classifications are independent It can

              also be used to make comparisons between theoretical population and actual data

              when categories are used

              n

              Chi square χsup2= sum (O-E) sup2 E

              i =1

              Where O= observed frequency

              E= expected frequency

              68

              OBSERVED FREQUENCY

              Table 419 shows the relationship between the department and the job satisfaction

              Over All

              Job

              SatisfactionHighly

              SatisfiedSatisfied

              Neither

              Satisfied nor

              Dissatisfied

              DissatisfiedHighly

              Dissatisfied

              Sub

              Total

              Mechanical 5 6 14 3 2 30

              Electrical 6 8 6 3 2 25

              Production 9 13 7 4 2 35

              Others 2 3 2 2 1 10

              Sub Total 22 30 29 12 7 100

              69

              EXPECTED FREQUENCY

              Over All

              Job

              SatisfactionHighly

              SatisfiedSatisfied

              Neither

              Satisfied nor

              Dissatisfied

              DissatisfiedHighly

              Dissatisfied

              Sub

              Total

              Mechanical 7 8 9 4 2 30

              Electrical 5 8 7 3 2 25

              Production 8 11 10 4 2 35

              Others 2 3 3 1 1 10

              Sub Total 22 30 29 12 7 100

              Null Hypothesis (Ho)

              There is no significant difference between the department and the job satisfaction

              Alternative Hypothesis (Ho)

              There is significant difference between the job satisfaction

              Co Relation

              70

              Chapter-V

              CONCLUSIONS AND

              RECOMMENDATIONS

              71

              CONCLUSION

              On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

              Ltd Mohali made in the previous chapters following conclusions are drawn

              General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

              Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

              environment of the company is very healthy The visitors feel happy after the campus

              Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

              indigenous technology Philips was appropriately chosen as the brand name as self reliance and

              building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

              Financial structure PHILIPS is a low debt company signifying its dependence mainly on

              its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

              position by channelising these internal accruals to fund its expansion programmes

              Working results PTL has registered a handsome and constant growth in its profits because

              of a brisk demand for new and better technology electronic items None of the other electronic

              company has shown such a steady growth Philips has recorded the lowest current ratio

              However with this lowest current ratio PTL still enjoys moderate payment period and highest

              velocity of creditors and debtors only due to commitment of itrsquos employees

              72

              SUMMARY

              According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

              employee loyalty are praise and recognition a sense of contribution to the company learning and

              development and having a best friend at work

              Creating a fairy-tale work environment begins withrecognition Your employees need it more

              than money perks or titles Here are eight tips regarding recognition Remember these and your

              employees may just start whistling while they work It is up to me The corporate culture or

              financial rewards will not make your team successful It is up to you Recognition is one thing

              that is completely in your control

              Strong relationships are vital in todays economy Strengthening employee relationships is even

              more necessary as companies downsize and lay off As your workforce shrinks and you need to

              do more with less keeping quality employees becomes even more critical As a manager it is

              your job to bond your best people to your company through recognition And you also must help

              direct and motivate your core performers

              Simple rewards earn big returns There are some relatively simple things you can do that will

              earn big returns For example remember your employees birthdays and work anniversaries find

              out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

              spend time with their kids) make the most of your formal service awards with some preparation

              and a group presentation walk around your department every day and talk to your

              people and thank them sincerely and often

              73

              Make it specific Praise and recognition must be specific to have impact General praise such as

              You do great work actually can have the opposite effect and leave your employees wondering

              Does he have any idea what I really do around here Specific praise links individual

              accomplishments to company goals For example Cheryl I noticed the way you handled that

              customer complaint Great work As you know we value quick resolutions of problems as

              one of our core strategies

              Ask the best to stay Call your best people into your office one at a time Let that bright young

              college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

              your team relies on her expertise and organizational skillsRemarkably a significant percent of

              high-impact performers report that they left their last job because No one ever asked me to

              stay

              Forget cash

              Remember the saying Money cant buy everything Well its true Dont wait until you can

              offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

              work satisfaction top on employees lists is feeling appreciated In fact when employees feel

              recognized and involved they are much less likely to keep asking about money

              Recognize

              Recognition means most to an employee when it is sincere and spontaneous According to the

              largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

              at least every seven days If you wait until a year-end party or an annual review you are waiting

              much too long to recognize and you probably are losing people you do not need to

              74

              Recognition works

              Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

              performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

              ways that build high commitment typically are on the order of 30 to 50 percent

              Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

              Learn to recognize your employees for their efforts thank them often and reward their

              achievements You can awaken them from their anger and apathy and they will fall in love with

              their jobs again Chances are you will work together happily ever after

              So there is direct relation with employee satisfaction and their commitment towards the

              organization and it is also clear from the above discussion that only monetary elements are not

              sufficient for employee satisfaction rather other element like employer behavior recognisation

              and other moral value

              75

              RECOMMENDATIONS

              PHILIPS should increase its capacity utilization It should work at full capacity to

              minimize its cost of production With this increase in capacity utilization the total cost

              will spread over more units thereby decreasing the per unit cost

              PHILIPS should decrease the credit facilities provided to its consumers The payback

              period is quite high in case of debtors as compared to creditors it should be more or less

              equal as it will help in improving company liquidity

              PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

              business as it accounts very less as compare to other businesses of Philips

              Another recommendation for Mohali plant is about the HR department that is they

              should appoint permanent and skilled workers as against casual workers which generally add

              up to the profit of the company

              76

              BIBLIOGRAPHY

              1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

              2 Monthly Journals of Philips Electronics India Ltd

              3 Authentic Leadership Medtronic CEO Bill George

              4 wwwindiaphilipscom

              5 wwwwikipediacom

              6 httpwwwemployeecommitmentcom

              7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

              8 Employee Commitment A Leader Ship Guide Joe Folkman

              9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

              77

              Questionnaire

              Name __________________________________________________________

              Age______________________________ Gender _______________________

              Qualification _______________________ Contact No ___________________

              Q1 In which department you are working

              Electrical Production Mechanical Other

              Q2 What is your working experience

              gt2 Years 2-4 Years 4-6 Years lt 6 Years

              Q3 How You like the physical Working Environment of the organization

              Excellent Good Fair Poor Very Poor

              Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

              Highly Dissatisfied Dissatisfied

              Q5 Are you satisfied with your work

              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

              Highly Dissatisfied Dissatisfied

              Q6 Are you satisfied with the career development programe of the company

              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

              Highly Dissatisfied Dissatisfied

              Q7 Is other staff of the organization is co-operative with you

              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

              Highly Dissatisfied Dissatisfied

              Q8 Are you satisfied with top level management

              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

              Highly Dissatisfied Dissatisfied

              78

              Q9 Are you satisfied with your subordinates

              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

              Highly Dissatisfied Dissatisfied

              Q10 Are you satisfied with the nature of the Job

              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

              Highly Dissatisfied Dissatisfied

              Q11 Do you have any Job Pressure in work

              Yes No

              Q12 Do you satisfied with the opportunities provided by the organisation

              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

              Highly Dissatisfied Dissatisfied

              Q13 Are you satisfied with the welfare facilities provided by the organisation

              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

              Highly Dissatisfied Dissatisfied

              Q14 Are you satisfied towards your salary

              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

              Highly Dissatisfied Dissatisfied

              Q15 Are you committed towards the organisation

              Yes No

              Signature

              • SSI No
              • DDepartment
              • NNo of Respondents
              • PPercentage
              • 11
              • MMechanical
              • 330
              • 330
              • 22
              • EElectrical
              • 225
              • 225
              • 33
              • PProduction
              • 335
              • 335
              • 44
              • OOthers
              • 110
              • 110
              • TTotal
              • 1100
              • 1100
              • SSI No
              • WWork Experience
              • NNo of Respondents
              • PPercentage
              • 11
              • BBelow 2 years
              • 133
              • 113
              • 22
              • 2 2ndash 4 years
              • 330
              • 330
              • 33
              • 4 4ndash 6 years
              • 334
              • 334
              • 44
              • AAbove 6 years
              • 223
              • 223
              • Total
              • 1100
              • 1100
              • SSI No
              • AAmount of Work
              • NNo of Respondents
              • PPercentage
              • 11
              • HHighly satisfied
              • 220
              • 220
              • 22
              • SSatisfied
              • 445
              • 445
              • 33
              • NNeither Satisfied nor Dissatisfied
              • 112
              • 112
              • 44
              • DDissatisfied
              • 118
              • 118
              • 55
              • HHighly Dissatisfied
              • 006
              • 006
              • Total
              • 1100
              • 1100
              • SSI No
              • SSatisfaction with Subordinates
              • NNo of Respondents
              • PPercentage
              • 11
              • HHighly satisfied
              • 112
              • 112
              • 22
              • SSatisfied
              • 667
              • 667
              • 23
              • NNeither Satisfied nor Dissatisfied
              • 114
              • 114
              • 4
              • DDissatisfied
              • 007
              • 007
              • 55
              • HHighly Dissatisfied
              • 0 00
              • 000
              • Total
              • 1100
              • 1100
              • SSI No
              • JJob Pressure
              • NNo of Respondents
              • PPercentage
              • 11
              • YYes
              • 772
              • 772
              • 22
              • NNo
              • 228
              • 228
              • TTotal
              • 1100
              • 1100
              • SSI No
              • PPayment Satisfaction
              • NNo of Respondents
              • PPercentage
              • 11
              • YYes
              • 667
              • 667
              • 22
              • NNo
              • 333
              • 333
              • Total
              • 1100
              • 1100
              • SSI No
              • WWillingness to Work
              • NNo of Respondents
              • PPercentage
              • 11
              • YYes
              • 559
              • 559
              • 22
              • NNo
              • 441
              • 441
              • TTotal
              • 100
              • 100
                • MISSION amp VISION
                • Mission
                • Vision
                • Philips Electronics India Limited
                  • SSI No
                  • WWorking Environment
                  • NNo of Respondents
                  • PPercentage
                  • 11
                  • EExcellent
                  • 112
                  • 112
                  • 22
                  • GGood
                  • 557
                  • 557
                  • 33
                  • FFair
                  • 228
                  • 228
                  • 44
                  • PPoor
                  • 003
                  • 033
                  • 55
                  • VVery Poor
                  • 000
                  • 000
                  • TTotal
                  • 1100
                  • 1100
                  • SSI No
                  • NNon-Monitory Benefits offered to Employees
                  • NNo of Respondents
                  • PPercentage
                  • 11
                  • HHighly Satisfied
                  • 114
                  • 114
                  • 22
                  • SSatisfied
                  • 554
                  • 554
                  • 33
                  • NNeither Satisfied nor Dissatisfied
                  • 225
                  • 225
                  • 44
                  • DDissatisfied
                  • 005
                  • 005
                  • 55
                  • HHighly Dissatisfied
                  • 002
                  • 002
                  • Total
                  • 1100
                  • 1100
                  • SSI No
                  • CCareer Development
                  • NNo of Respondents
                  • PPercentage
                  • HHighly satisfied
                  • 112
                  • 112
                  • SSatisfied
                  • 556
                  • 556
                  • NNeither Satisfied nor Dissatisfied
                  • 222
                  • 222
                  • DDissatisfied
                  • 110
                  • 110
                  • HHighly Dissatisfied
                  • 000
                  • 000
                  • Total
                  • 1100
                  • 1100
                  • SSI No
                  • CCo-operation of Workers
                  • NNo of Respondents
                  • PPercentage
                  • 11
                  • HHighly satisfied
                  • 220
                  • 220
                  • 22
                  • SSatisfied
                  • 666
                  • 666
                  • 33
                  • NNeither Satisfied nor Dissatisfied
                  • 111
                  • 111
                  • 44
                  • DDissatisfied
                  • 003
                  • 003
                  • 55
                  • HHighly Dissatisfied
                  • 000
                  • 000
                  • Total
                  • 1100
                  • 1100
                  • SSI No
                  • SSatisfaction with Top Management
                  • NNo of Respondents
                  • PPercentage
                  • 11
                  • HHighly satisfied
                  • 226
                  • 226
                  • 22
                  • SSatisfied
                  • 551
                  • 551
                  • 33
                  • NNeither Satisfied nor Dissatisfied
                  • 117
                  • 117
                  • 44
                  • DDissatisfied
                  • 006
                  • 006
                  • 55
                  • HHighly dissatisfied
                  • 000
                  • 000
                  • Total
                  • 1100
                  • 1100
                  • SSI No
                  • JJob Satisfaction
                  • NNo of Respondents
                  • PPercentage
                  • 11
                  • HHighly satisfied
                  • 222
                  • 222
                  • 22
                  • SSatisfied
                  • 556
                  • 556
                  • 33
                  • NNeither Satisfied nor Dissatisfied
                  • 116
                  • 116
                  • 44
                  • DDissatisfied
                  • 007
                  • 007
                  • 55
                  • HHighly Dissatisfied
                  • 000
                  • 000
                  • Total
                  • 1100
                  • 1100
                  • SSI No
                  • DDevelopment of Skills and Talents
                  • NNo of Respondents
                  • PPercentage
                  • 1 1
                  • HHighly Agree
                  • 112
                  • 112
                  • 22
                  • AAgree
                  • 552
                  • 552
                  • 33
                  • NNeither Agree nor Disagree
                  • 228
                  • 228
                  • 44
                  • DDisagree
                  • 006
                  • 006
                  • 55
                  • HHighly Disagree
                  • 002
                  • 002
                  • Total
                  • 1100
                  • 1100
                  • SSI No
                  • WWelfare Facilities
                  • NNo of Respondents
                  • PPercentage
                  • 11
                  • HHighly satisfied
                  • 009
                  • 909
                  • 22
                  • SSatisfied
                  • 557
                  • 557
                  • 33
                  • NNeither Satisfied nor Dissatisfied
                  • 229
                  • 229
                  • 44
                  • DDissatisfied
                  • 505
                  • 005
                  • 55
                  • HHighly Dissatisfied
                  • 000
                  • 000
                  • Total
                  • 1100
                  • 1100
                    • SUMMARY
                    • RECOMMENDATIONS
                    • BIBLIOGRAPHY

                8

                tackle high voltage fluctuations in India The centre currently employs 35 engineers Around 40

                per cent of Philipsrsquo revenue in India comes from the lighting business

                Consumer lifestyle

                Guided by the brand promise of ldquosense and simplicityrdquo and the consumer insights Philips

                Consumer Lifestyle offers rich new consumer experiences that meet consumersrsquo desire for

                relaxation and improving their state of mind Philips also responds to the consumers desire for

                wellness and pleasure by introducing products that meet the individualrsquos interests in terms of

                their mind space body and appearance

                The Consumer Lifestyle arm in India operates in the business areas of Home Entertainment

                solutions and Personal Infotainment with product categories such as TVs home theatre systems

                music systems DVD players personal entertainment solutions sound accessories Domestic

                Appliances and Personal care

                Philips Innovation Campus (PIC)

                Philips Innovation Campus (PIC) Bangalore is a division of Philips Electronics India Limited

                which is owned 96 by Royal Philips Electronics NV The Netherlands It was established in

                August 1996 with a vision to be an innovation hub creating next generation solutions and

                products for Healthcare and Lifestyle With the objective of meeting the growing need for high-

                quality cost-effective software development capacity within the organization PICrsquos share has

                increased significantly from 8 in 1998 to around 20 in 2008

                9

                Working at PIC are about 1000 of the industrys finest professionals using state-of-the-art

                software engineering paradigms and platforms including real-time systems component-based

                software engineering and multi-threaded architecture to drive the creation of tomorrows

                products and services PIC is an ISO 9001Tick IT SEI CMM SM level 5 company amp has

                emerged as a critical partner in the development of strategic amp futuristic technologies for Philips

                worldwide 60000 registered patents illustrate the innovative nature of the company Philips has

                adopted an Open Innovation strategy which leverages the joint innovative power of partnering

                companies and researchers to bring more innovations to the market effectively and faster PIC

                has built-up extensive know-how and expertise in the software engineering and technology

                domains relevant to its business In addition competencies in the areas of project management

                requirement engineering and quality assurance have been established to offer customers products

                and services of the highest quality at the fastest time-to-market and the lowest cost of

                ownership

                RESEARCH AND DEVELOPMENT

                Since its foundation 100 years ago Philips Research has been at the forefront of fundamental

                scientific research But with market focus being more and more important across almost all

                corporate RampD organizations is this still the case If some of the pioneering work being done

                by scientists across Research is anything to judge by the answer is a resounding ldquoyesrdquo

                Itrsquos different at the cutting edge

                In todayrsquos market-focused corporate RampD organizations the boundary between fundamental

                scientific research and applied research is becoming increasing blurred ndash particularly when it

                comes to some of the most exciting areas of research ldquoHere at Philips our way of working is

                very dynamicrdquo says Philips Researchrsquos Chief Science Officer Emile Aarts ldquoThis means that you

                10

                can apply both the lsquofundamentalrsquo and the lsquoappliedrsquo labels to many of the projects that wersquore

                working on because they are both very flexible termsrdquo Philips Researchrsquos work on sleep for

                instance is an excellent example of this more dynamic approach ldquoThis is a very important area

                for Philips ndash but therersquos currently very little fundamental knowledge available Thatrsquos why wersquore

                involved in investigating the key issues at a more fundamental level together with our university

                and research institute partners The only difference is that we want this research to lead to

                marketable products and solutionsrdquo

                Open Innovation in new areas

                Despite the flexible nature of the ldquofundamentalrdquo and ldquoappliedrdquo labels it is still possible to detect

                a decline in some areas of more fundamental research at Philips in recent years ldquoThis has mainly

                occurred in fields that donrsquot support the execution of our companyrsquos Health and Well-being

                strategyrdquo says Aarts As he explains this refocusing exercise has gone hand-in-hand with an

                expansion of more fundamental research activities in a number of new fields such as deep-brain

                stimulation and multi-modal imaging for healthcare applications ldquoIn these fields wersquore

                considered to be an extremely important research partner ndash especially by colleagues working in

                universitiesrdquo In the future Philips Research will continue to develop its reputation in a number

                of exciting fundamental domains ndash ldquogreen lightingrdquo and skincare are just two examples ndash albeit

                with a more applied focus ldquoHopefully this research will enable us to build on our strong

                heritage of improving the quality of peoplersquos lives

                11

                BOARD OF DIRECTORS

                Non-Executive Director amp Chairman S M Datta

                Executive Vice Chairman amp Managing Director Murali Sivaraman

                Executive Director Jan-Hein Louwman

                Non-Executive Director S Venkatramani

                India Management Team

                MURALI SIVARAMANN - CEO

                ANJAN BOSE - Healthcare

                JAN-HEIN LOUWMAN ndash CEO

                MAHESH KRISHNAN ndash Consumer lifestyle

                RAJEEV CHOPRA ndash lighting

                RAKESH SHARMA ndash Strategic Business Development

                S NAGARAJAN ndash Human resources

                VIVEK SHARMA ndash Chief Marketing Officer

                WIDO MENHARDT ndash Philips Innovation Campus

                12

                Corporate Office-

                Philips Electronics India Ltd

                Technopolis Knowledge Park

                Mahakali Caves Road

                Chakala Andheri (East)Mumbai 400 093

                Tel +91 22 66912000

                VISION 2012

                Through the Vision 2012 strategy we aim to fuel growth by making Philips the leading brand in

                Health and Well-being Vision 2012 further positions Philips as a market-driven people-centric

                company with a strategy and a structure that fully reflect the needs of its customer base while

                also increasing shareholder value This is implemented through sharpened strategies in the three

                core sectors Healthcare Lighting and Consumer Lifestyle

                ldquoWith Vision 2010 we are putting people right at the center of things with Health and Well-

                being as our overarching theme We are thereby putting into practice our mission improving the

                quality of life through the introduction of meaningful innovationsrdquo ndash Gerard Kleisterlee

                President and CEO of Royal Philips Electronic

                Our Ways of Working

                1 We are a people-centric company that organizes around customers and markets

                2 We invest in a strong brand and consistently deliver on our brand promise of ldquosense and

                simplicityrdquo in our actions products and services

                13

                3 We deliver innovation by investing in world class strengths in end-user insights

                technology design and superior supplier networks

                4 We develop our peoplersquos leadership talent and engagement and align ourselves with high

                performance benchmarks

                5 We invest in high growth and profitable businesses and emerging geographies to achieve

                market leadership positions

                6 We are committed to sustainability and focus on making the difference in efficient energy

                use

                7 We drive operational excellence and quality to best in class levels allowing us the above

                mentioned strategic investments in our businesses

                BRAND PROMISE

                It is the combination of two unique capabilities that enables us to deliver on our ldquosense and

                simplicityrdquo promise These capabilities are firstly by understanding people and secondly

                technology integration and product design

                We put our end users front and center of product innovations starting with understanding their

                needs and aspirations We use best-in-class research facilities and agencies to validate and ensure

                that our product innovations are designed around peoplersquos needs and aspirations easy to

                experience and advanced

                SUSTAINABILITY

                14

                In 2009 we evaluated our sustainability strategy and resolved to fully leverage sustainability as

                an integral part of our overall strategy and an additional driver of growth as reflected in the

                Philips Management Agenda 2012

                To deliver on our brand promise of ldquosense and simplicityrdquo and at the same time provide the

                company direction for the longer term in this area we have identified three sustainability

                leadership key performance indicators where we can bring our competencies to bear lsquocarersquo

                lsquoenergy efficiencyrsquo and lsquomaterialsrsquo including targets for 2015

                Bringing care to more than 500 million people

                Target 500 million lives touched by 2015

                Improving energy efficiency of Philips products

                Target 50 improvement by 2015 (for the average total product portfolio) compared to

                2009

                Closing the materials loop

                Target Double global collection recycling amounts and recycled materials in products

                by 2015 compared to 2009

                Each sector will take the lead on one of the leadership key performance indicators with

                Healthcare leading lsquocarersquo Lighting lsquoenergy efficiencyrsquo and Consumer Lifestyle lsquomaterialsrsquo

                In addition we defined a set of complementary performance indicators to accelerate change and

                drive performance including the EcoVision4 parameters

                With EcoVision4 we have committed to the following by 2012

                15

                bull Generate 30 of total revenues from Green Products

                bull Double investment in Green Innovations to a cumulative EUR 1 billion

                bull Improve our operational energy efficiency by 25 and reduce our CO2 emissions by 25 all

                compared with the base year 2007

                SOCIAL COMMITMENT

                Living up to this commitment means we use our capabilities to enhance the lives of our

                employees and people in society at large Within the company we encourage teamwork and

                collaboration in an environment that enables employees to reach their full potential

                Building on our rich heritage of involvement in social issues we have established our own

                approach of supporting the communities where we live and work focusing on energy efficiency

                and healthcare

                Sustainable lighting

                There is a pressing need to find innovative lighting solutions for the 16 billion people who live

                in areas with no access to the electricity grid or where the grid is unreliable Thatrsquos why we have

                developed SMILE (Sustainable Model in Lighting Everywhere)

                Launched as a pilot in 2006 in four Indian states SMILE includes two lighting solutions UDAY

                a rechargeable portable lantern and KIRAN a hand-cranked LED flashlight Today are

                distributed in eighth Indian states

                16

                SWOT ANALYSIS

                Strengths

                bull India was a market where the first mover enjoyed advantages over latecomers

                bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

                market could gain the largest market share

                bull PHILIPS is committed to enhance its image to the Chinese market as investors

                bull PHILIPS was building a wholly owned manufacturing plant in India to show the

                Chinese the commitment Korea had to the Chinese society

                bull Labor costs in India were less and would defray the cost of producing high-end

                bull Samsung has been making color TVs for many years in Korea before moving to the Chinese

                market

                Weaknesses

                bull PHILIPS must continue to control all costs to maintain success

                bull India has a reputation of being a protected market (protectionism)

                bull India was a market where the first mover enjoyed advantages over late comers PHILIPS is

                trying to overcome the first comer advantage Japan manufacturers have over them by being those

                first comers

                bull Companies such as Sony and Matsushita had built sales and service networks that were

                favorable to their sales programs in India while Samsung would have to catch up in that area

                17

                bull Samsung is not as experienced in manufacturing high-end TVs for a higher-end market

                segment

                Opportunities

                bull Based on the data that on 28 of the 220 million rural households own a color TV PHILIPS

                focus on the domestic India market should be to penetrate the rural household market which

                would mean that for those purposes the low-end production of sets in the 13rdquo to 20rdquo range should

                be produced to appeal to that segmentrsquos purchasing ability

                bull Larger more high-end models can be produced to appeal to an urban customer in India as well

                as being an export to the US and European higher end customers

                bull With success in the higher-end manufacturing and sales of premium TVs in India PHILIPS can

                establish themselves as high-end producers around the world

                Threats

                bull PHILIPS faces intense competition in the color TV market

                bull A premium-priced product wouldnrsquot sell in large volumes so pricing can be a problem

                bull Since PHILIPS didnrsquot have an established marketing strategy issues of how to market the

                product may arise

                bull Loss of profitability because related to over-employment at most facilities

                bull Is the per capita income level such that it can support sales of product at any level

                bull If PHILIPS fails to be successful in the Chinese market with high-end product it will be known

                around the world bull India was a market where the first mover enjoyed advantages over late

                comers

                bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

                18

                market could gain the largest market share

                bull PHILIPS is committed to enhance its image to the Chinese market as investors

                PHILIPS ELECTRONICS MOHALI PLANT

                The mohali plant was established in 1985 as PUNJAB ANAND LAMP Ltd as its second

                division of lamp industry after the varodra plant at that time it was a joint stock company and

                majority of shares was with Punjab Anand Lamp around 75 but in the year 2001 the company

                ownership changed and the whole shares was bought by PHILIPS ELECTRONIC INDIA Ltd

                and its name was changed to PHILIPS ELECTRONIC INDIA Ltd MOHALI LIGHT

                FACTORY

                The plant is situated in Industrial focal point PHASE-9 MOHALI near Mohali railway station

                and is sreaded in 26 acres Total employees of tis plant is 532 including casual employees This

                company is a landmark in the Punjab state as it is the only factory which is most profitable one

                than any industry located in Punjab

                19

                OVERVIEW OF VARIOUS FRONTS OF

                PHILIPS ELECTRONICS INDIA Ltd

                Manufacturing-

                Today the product range of Philips include the following products ndash

                Televisions- LCD Plasma Flat Screen Smart Touch XL

                Recorders DVD Players I pods and Home Theatre Systems

                Audio Products - Audio Systems Remote Controls AudioVideo Accessories

                Digital Photo Products and Frames

                Portable Audio and Video Systems Accessories like Headphones and Speakers

                PC Products - Mouse and Keyboard Multi Media Headsets External Hard Disk Drives

                Mobile Phones

                Male Shaving and Grooming - Dry Shavers Beard Trimmers

                Personal Care - Beauty and Hair Care Products

                20

                Kitchen Appliances - Blenders and Hand Blenders Juicers and Citruspresses Food

                Processors and Mixers Coffee Makers and Kettles Frying and Grilling Appliances

                Toasters and Snacking Products

                Household Products - Irons Vacuum Cleaners Water Purifiers

                Professional Lighting - Industrial Shops and offices Road and Area Hospitality Sports

                Lighting City Beautification and Petrol Stations

                Automotive Lighting - In Cars Motorcycles and Trucks

                Home Lighting

                SERVICS

                Philips E-waste Management Program in India

                Philips has tied up with a recycler for collecting transporting and recycling unwanted broken

                down consumer products

                At Philips we offer consumers a convenient way of recycling their unwanted obsolete and

                damaged Philips products by dropping them off at convenient locations The program

                encompasses 8 major cities across India Consumers can approach one of 27 authorized Philips

                service centres which will act as collection points for consumer products which need recycling

                Our efforts are to expand the network in the near future

                Philips ensures that the consumer products received will be recycled in an environment-friendly

                manner Philips understand the corporate social responsibility and takes steps towards providing

                a safer environment to the future generations We design our products to continuously realize

                improvements and reduce their overall life cycle environmental impact Designing products for

                21

                recycling is an integral part of this approach Our aim is to use our planetrsquos limited resources

                effectively and respect the principle of extended producer responsibility This also calls for

                manufacturers to engage in developing solutions for effective and efficient recycling of their

                products We will continue to promote and invest into improved recycling systems to reduce the

                impact of electronic waste on the environment

                MANUFACTURING AT MOHALI PLANT ndash

                Mohali plant mainly manufactures lighting products basically of domestic usage this includes the

                following products ndash

                CFL bulbs ndash

                1 Genie - 5 watt 8 watt 11 watt

                2 Essential ndash 8 watt 11 watt 14 watt 18 watt 23 watt 29 watt

                3 Tornado ndash 5 watt 8 watt 11 watt 14 watt 18 watt 23watt 29 watt

                4 T5 slim tube 28 watt

                Coil plant ndash Philips Electronics India is the only company that produces coils in the whole

                lighting industries in the world and in India only at the MOHALI PLANT

                22

                Chapter-II

                OBJECTIVES OF THE STUDY

                23

                OBJECTIVES OF THE STUDY

                To study the various aspects of Satisfaction Level of the Employees working at Philips

                Electronics India Ltd Mohali

                To analyze the effect of Job satisfaction on the organisation

                To determine the relation between job satisfaction of employees and their commitment

                towards the organisation

                To analyze the performance model adopted by the Philips Electronics India Ltd Mohali

                to handle their manpower

                To suggest remedial measures for the improvement of the companyrsquos performance

                24

                Chapter-III

                Employees Commitment

                25

                Employees who are engaged in their work and committed to their organizations give companies

                crucial competitive advantagesmdashincluding higher productivity and lower employee turnover

                Thus it is not surprising that organizations of all sizes and types have invested substantially in

                policies and practices that foster engagement and commitment in their workforces

                But what are employee engagement and commitment exactly This report examines the ways in

                which employers and corporate consultants define these terms today and offers ideas for

                strengthening employee engagement Though different organizations define engagement

                differently some common themes emerge These themes include employeesrsquo satisfaction with

                their work and pride in their employer the extent to which people enjoy and believe in what they

                do for work and the perception that their employer values what they bring to the table The

                greater an employeersquos engagement the more likely he or she is to ldquogo the extra milerdquo and deliver

                excellent on-the-job performance In addition engaged employees may be more likely to commit

                to staying with their current organization Software giant Intuit2 for example found that highly

                engaged employees are 13 times more likely to be high performers than less engaged

                employees They are also five times less likely to voluntarily leave the company

                Clearly engagement and commitment can potentially translate into valuable business results for

                an organization To help you reap the benefits of an engaged committed workforce at your

                organization this report provides guidelines for understanding and measuring employee

                engagement and for designing and implementing effective engagement initiatives As you will

                26

                see everyday human resource practices such as recruitment training performance management

                and workforce surveys can provide powerful levers for enhancing engagement

                Employee Engagement Key Ingredients

                ldquoEmployee Engagement Definedrdquo shows examples of engagement definitions used by various

                corporations and consultancies Clearly definitions of employee engagement vary greatly across

                organizations Many managers wonder how such an elusive concept can be quantified The term

                does encompass several ingredients for which researchers have developed measurement

                techniques These ingredients include the degree to which employees fully occupy themselves in

                their work as well as the strength of their commitment to the employer and role Fortunately

                there is much research on these elements of engagementmdashwork that has deep roots in individual

                and group psychology

                Definition

                ldquoNo company small or large can win over the long run without energized employees who

                believe in the [firms] mission and understand how to achieve it Thats why you need to take the

                measure of employee engagement at least once a year through anonymous surveys in which

                people feel completely safe to speak their mindsrdquo

                -Jack and Suzy Welch-

                Common Themes How Companies Measure Engagement

                Employers typically assess their employeesrsquo engagement levels with company-wide attitude

                or opinion surveys

                27

                1048657 Pride in employer

                1048657 Satisfaction with employer

                1048657 Job satisfaction

                1048657 Opportunity to perform well at challenging work

                1048657 Recognition and positive feedback for onersquos contributions

                1048657 Personal support from onersquos supervisor

                1048657 Effort above and beyond the minimum

                1048657 Understanding the link between onersquos job and the organizationrsquos mission

                1048657 Prospects for future growth with onersquos employer

                1048657 Intention to stay with onersquos employer

                The Link Between Employer Practices and Employee Engagement

                How does an engaged workforce generate valuable business results for an organization The

                process starts with employer practices such as job and task design recruitment selection

                training compensation performance management and career development Such practices affect

                employeesrsquo level of engagement as well as job performance Performance and engagement then

                interact to produce business results Figure 1 depicts these relationships

                28

                EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

                1048657 How do you and other managers in your

                organization define commitment

                1048657 Are some employees in your company

                engaged in their work but not committed to

                the organization Committed to staying with

                your firm but not exactly engaged in their

                work Both engaged and committed

                1048657 To whom are your organizations employees

                committed The company Their supervisor

                Co-workers Team members Customers

                1048657 What business results has commitment from

                1048657 How do you and other managers in your

                organization define employee engagement

                1048657 How do you know that certain employees in

                your company are engaged Do they relish

                their jobs Enjoy specific responsibilities or

                tasks Willingly ldquogo the extra milerdquo

                1048657 In teams departments or business units in

                your company that have a large number of

                engaged employees what business results

                are you seeing Higher productivity Lower

                costs Greater revenues More efficiency

                29

                employees created for your organization For

                example has commitment reduced turnover

                and therefore decreased recruitment hiring

                and training costs

                1048657 What does your company do to reciprocate

                employees commitment Is the organization

                living up to its side of the bargain

                Lower turnover Higher product or service

                quality

                1048657 Conversely how do disengaged employees

                behave and what are the consequent costs

                for their teams units-and your entire

                company

                As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

                temperament attitudes and personality He or she uses these attributes to accomplish work

                behaviors according to organization-defined procedures by applying tools equipment andor

                technology Work behaviors in turn create the products and services that make an organization

                successful We classify work behaviors into three categories those required to accomplish duties

                and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

                employee contributes for the good of the organization (voluntary behaviors) and behaviors

                prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

                other counterproductive or illegal actions) Of course job performance occurs in an

                organizational context which includes elements such as leadership physical setting and social

                setting

                30

                Employers naturally want to encourage workers to perform prescribed and voluntary activities

                while avoiding proscribed ones To achieve these goals organizations use a number of HR

                practices that directly affect the person process and context components of job performance

                Employeesrsquo reactions to these practices determine their levels of engagement and commitment

                31

                Chapter-IV

                32

                LITERATURE OF THE REVIEW

                ldquo Job Satisfaction That Leads To The Commitment Of

                The Employees in The Organisationrdquo

                Literature of Review

                Gerge Bill Authentic Leadership

                In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

                point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

                What he means is that purpose is what drives employee commitment not the financial

                rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

                33

                hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

                are shareholders who can benefit from improved financials what draws people to their

                chosen careers is the work itself and its purpose in the world more than the profit

                possibilities

                Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

                that you cannot inspire employees by urging them to help management get the companyrsquos

                stock price uprdquo

                There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

                authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

                purpose of our work it means recognizing the purpose our organization fulfills that goes

                beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

                contribute to a larger purposerdquo

                In Built to Last Jim Collins and James Porras spend an entire book explaining their five

                year research study of major companies that led to this conclusion about employee

                commitment Purpose within a company is what sustains it profit is important but when

                itrsquos the prime directive companies falter

                -Marshal Goldsmith-

                How to Increase Employee Commitment

                In practice this involves walking the talk being transparent communicating effectively treating

                people equally teaching leading subordinates to increasingly excellent performance ndash and

                responding to subordinates as mature individuals who are owed fairness the truth and

                recognition of their achievements

                34

                Since managers interact directly and frequently with subordinates they are usually more tuned

                in to how employees are feeling than are executives Managers are in a better position to know

                for example when employees are feeling alienated and disengaged from their work which is

                very common today -- and expensive

                Gaining employee commitment results in greater profits because enthusiastic employees stay

                contribute discretionary effort and engage customers Performance soars when customers are

                enthused and stay and when executives managers and employees are a collaborative team

                united in achieving common goals

                But managers are often called middle managers for good reason their job is to motivate and

                guide subordinates while they at the same time are being judged by their bosses Because of

                their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                create relationships with potential allies especially those with greater power who have access to

                top decision makers

                Harvard University Factors that Impact Employee Well Being Commitment and

                Productivity

                Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                corporate bottom line A new trend in our dawning age of social sustainability is that many

                experts believe more attention should be paid to the dotted line - the one signed when a person

                35

                commits to employment at a company New Harvard research validates this approach affirming

                that trust and purpose play a significant role in building successful productive workplaces

                The behavioral research conducted by a team at Harvard University and Massachusetts General

                Hospital identifies the factors most likely to impact 21st century employee well being

                commitment and productivity The researchers found that commitment is largely influenced by

                ones sense of purpose feeling of personal impact and overall trust in the organization

                Productivity is largely affected by the quality of human relationships including cooperative

                social group moods and interaction

                The results lead us to conclude that workplaces that provide positive environments that foster

                interpersonal trust and quality personal relationships create the most committed and productive

                employees says Nancy Etcoff PhD the lead researcher on the study

                Expert Shares Keys to Building Successful Workplace Relationships

                According to business strategist Courtney Anderson JD MBA Outstanding leadership

                today means much more than just doing your job Success is creating an environment that fosters

                happy committed productive team members

                Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                does not have to be difficult The biggest challenge she says is making the time to truly change

                in our overscheduled instant access competitive work environments With a little know-how it

                can be easy to evolve workplace well being and respond to these compelling research results

                -Mark Howell-

                CEO Bright Point

                High-performing companies recognize that employee commitment is a major contributing factor

                toward sustaining long-term success and creating value An engaged employee is involved and

                excited about their work and acts in a manner that will forward the organizationrsquos interest An

                36

                engaged workforce helps optimize and retain talent for the long-term because the employees

                choose to stay even when other employment alternatives exist

                According to Walker Information the top three drivers of employee commitment are

                Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                want to enjoy their work feel they are appreciated and know they are making a contribution to

                their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                and are trusted by their leadership have a greater dedication and are ultimately more productive

                on the job However according to recent data provided by the National Business Research

                Institute (NBRI) only 31 of all employees are truly engaged

                At BrightPoint we take employee engagement seriously and we work to create a culture that

                inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                determined that close to 80 of respondents indicated they were satisfied with their jobs and

                daily activities General employee satisfaction increases when managers take an active interest

                in their employees beyond their day-to-day job responsibilities According to NBRI managers

                that actively coach build relationships and keep an open dialogue with their employees improve

                employee engagement

                We have a diverse workforce where each employee brings unique value and has individual

                needs Managers are learning to manage the individual and not the position In order to give

                managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                leadership training workshops and continual learning resources In 2011 906 of managers at

                BrightPoint NA participated in the development opportunities offered and also made an effort to

                37

                help reinforce the learning of their team members This signals that our leadership team is taking

                an active interest in professional development and its connection to employee commitment

                As BrightPoint continues to increase focus on employee engagement the organization will grow

                stronger and maintain a substantial advantage over our competition Our employees possess the

                knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                through their genuine commitment will deliver what our customers want with increasing

                efficiency and effectiveness Our responsibility is value-creation by growing our business and

                maintaining high levels of customer service and loyalty We believe the best way to accomplish

                this is through a strong committed and engaged workforce

                Performance Model Adopted At Mohali Plant

                38

                Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                39

                Recruiting

                The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                applicants also can influence future employeesrsquo engagement and commitment If your firm has

                designed jobs specifically to engage employees then organization want to ensure that recruiting

                ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                skilled team environment or minimal supervision Applicants who notice and respond to these

                ads will more likely be motivated by these features Also consider how organization might best

                seek candidates from inside your organization When Organisation recruit existing employees for

                desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                commitment (by providing growth and advancement opportunities to employees in return for

                their loyalty) If Organisation recruit from outside when qualified internal candidates are

                available Organization may unwittingly suggest to current employees that your company is not

                willing to reciprocate their commitment Existing staff may then begin questioning their own

                commitment to the firm By contrast organisation recruit external candidates to both the job and

                your organization For these candidates ensure that recruiting messages highlight attractive job

                features organizational values and commitment reciprocity That is in return for performance

                and dedication your company offers competitive pay and benefits flexible work hours and

                learning and career advancement opportunities Also remember that prospective employees have

                multiple commitments You will inevitably have to compete with those commitments as

                organization try to attract candidates to your firm Most people find it easier to make a new

                commitment when it is compatible with their other obligations For example you boost your

                chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                Commitmentrdquo

                40

                Employee Selection

                Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                fill available positions When organisation select the right individuals for the right jobs new

                hires carry out their work more smoothly and experience fewer performance problems The

                result Greater enjoyment ofmdashand engagement inmdashthe job

                To enhance engagement through your selection of employees identify those candidates who are

                best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                they know about the role and having them provide work samples Most candidates will view

                these techniques more positively than tests with less apparent relevance such as personality and

                integrity assessments Successful candidates feel good about having ldquopassed the test and see

                company as careful and capable for having selected them A positive initial impression of an

                employer encourages growth of long-term commitment

                Training and Development

                Training and development can serve as additional levers for enhancing engagement and

                commitment For new hires training usually begins with orientation Orientation presents several

                important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                important it gives you a chance to encourage employee engagement by explaining how the new

                hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                Electronics describe how r company is organized introduce the new employee to his or her co-

                workers give the person a tour of the area where he or she will be working and explain safety

                regulations and other procedural matters In short you foster person-organization fitmdashvital for

                developing productive and dedicated employees Through training you help new and current

                41

                employees acquire the knowledge and skills they need to perform their jobs And employees who

                enhance their skills through training are more likely to engage fully in their work because they

                derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                company as well as their own employability in the job market In addition most companies offer

                higher wages for skilled workers to compensate them for their greater value and to discourage

                turnover

                Compensation

                Like the HR practices discussed above compensation can powerfully influence employee

                engagement and commitment Some compensation components encourage commitment to

                employers while others motivate engagement in the job It is possible to stimulate one and not

                the other though itrsquos generally better to foster both For example a company that offers a strong

                performance incentive system but no retirement plan will probably realize exceptional

                engagement from its workers however they may eventually commit themselves to another

                company that does offer a good retirement plan Meanwhile an organization that offers generous

                retirement benefits but a traditional seniority-based pay grade system may have committed

                employees however these workers might deliver pedestrian performance as they bide their time

                until retirement In designing compensation plans you therefore need to consider employee

                engagement and commitment strategically

                Encourage managers to include employees in the goal-setting process This technique helps to

                ensure that workers understand the goals It also promotes acceptance of challenging objectives

                because people generally feel more committed to goals they have helped define In addition

                consider how you and other managers will recognize and encourage contributions that exceed

                expectations For example when a piece of equipment malfunctions Joe finds other ways to

                maintain production rather than merely shutting down the machine and waiting for the

                42

                maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                up Performance management processes operate on a continuous basis Therefore they provide

                perhaps the best ongoing opportunities for employers to foster employee engagement and

                commitment For example managers can use routine discussions about performance and

                feedback sessions to learn which aspects of the job hold the most interest for each employee and

                which tasks are most challenging During such discussions managers also can define what going

                above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                contributions An employeersquos aspirations and career goals can receive careful attention during

                performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                your organization and the employeersquos other life commitments Through such means the

                organization personalizes its relationship to each employee and provides support while also

                expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                To further engage employees and win their commitment through your performance management

                programs consider how to treat your organizationrsquos most experienced employees In many cases

                these employees understand the intricacies of a job better than their supervisors or managers do

                By virtue of long identification with your organization they may be deeply committed to high-

                level goals They use their expertise to contribute in ways that newer employees simply cannot

                match But many of them also may be planning to retire soon especially if they are from the

                ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                a performance management system that recognizes and rewards proactive sharing of knowledge

                and expertise among co-workers For example create knowledge repositories or learning

                histories that can be stored in databases that employees can access and then create incentives

                43

                for people who contribute to and use these repositories Of course effective performance

                management systems also identify employees who are not meeting expectations Failing to

                address problem performance can erode other employeesrsquo engagement and commitment as their

                workloads increase and they conclude that the company is willing to tolerate poor performance

                If feedback coaching and remedial training are of little avail the manager may need to move the

                person to a different position within the company where he or she can make a more valuable

                contribution or let the individual go if there is no good match elsewhere in the organization

                44

                Chapter-V

                RESEARCH METHODOLOGY

                The basic task of research is to generate accurate information for use in decision-making

                Research can be defined as the systematic and objective process of gathering recording and

                analyzing data for aid in making business decisions As the project involves analyzing of

                45

                financial structure the research is exploratory in nature covering financial parameters and come

                of the important ratios to carry out research There are basically two techniques adopted for

                obtaining information

                Primary Data

                Secondary Data

                Primary Data is gathered specifically for the project at hand through personal interviews with

                the accounts officers

                Sample Size = 100 Employees

                Secondary data is previously collected and assembled for some project other than the one at

                hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                less expensive than the primary date

                Secondary Data can be obtained from both external and internal sources

                External data may be collected from books and periodicals government sources media and other

                commercial sources

                Internal data is that secondary data which is created recorded or generated by the organization

                As the project is explanatory in nature secondary data is collected from the reports of the

                company books journals and interest Secondary data is gathered from annual reports official

                records and standing orders of the units

                CHAPTER - VI

                DATA ANALYSIS AND INTERPRETATION

                46

                The data after collection is to be processed and analyzed in accordance with the outline

                and down for the purpose at the time of developing research plan

                Technically speaking processing implies editing coding classification and tabulation of

                collected data so that they are amenable to analysis The term analysis refers to the computation

                of certain measures along with searching for pattern groups Thus in the process of analysis

                relationship or difference should be subjected to statistical tests of significance to determine with

                what validity data can be said to indicate any conclusions

                The analysis of data in a general way involves a number of closely related operations

                which are performed with the purpose of summarizing the collected data and organizing them in

                such a manner that they answer the research questions In this study the researcher followed

                above process carefully and it is presented in this chapter

                47

                Table 41 ndash To know the department in which employees are belongs to

                S

                ou rc

                e

                survey data

                Inference

                From the above table it shows that 35 of employees are belongs to

                production department

                FIGURE 41

                S

                SI No

                D

                Department

                N

                No of Respondents

                P

                Percentage

                1

                1

                M

                Mechanical

                3

                30

                3

                30

                2

                2

                E

                Electrical

                2

                25

                2

                25

                3

                3

                P

                Production

                3

                35

                3

                35

                4

                4

                O

                Others

                1

                10

                1

                10

                T

                Total

                1

                100

                1

                100

                48

                REPRESENTS THE DEPARTMENT

                Table 42 ndash To know working experience of the employees

                Source survey data

                Inference

                From the above table it shows that 34 of the employees have 4 ndash 6

                years experience

                S

                SI No

                W

                Work Experience

                N

                No of Respondents

                P

                Percentage

                1

                1

                B

                Below 2 years

                1

                33

                1

                13

                2

                2

                2

                2ndash 4 years

                3

                30

                3

                30

                3

                3

                4

                4ndash 6 years

                3

                34

                3

                34

                4

                4

                A

                Above 6 years

                2

                23

                2

                23

                T

                otal

                1

                100

                1

                100

                49

                FIGURE 42

                REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                Table 43 ndash To know the physical working environment

                S

                SI No

                W

                Working Environment

                N

                No of Respondents

                P

                Percentage

                1

                1

                E

                Excellent

                1

                12

                1

                12

                2

                2

                G

                Good

                5

                57

                5

                57

                3

                3

                F

                Fair

                2

                28

                2

                28

                4

                4

                P

                Poor

                0

                03

                0

                33

                5

                5

                V

                Very Poor

                0

                00

                0

                00

                T

                Total

                1

                100

                1

                100

                Source survey data

                Inference

                From the above table it shows that 57 of the employees were feeling good about the working environment

                50

                FIGURE 43

                REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                51

                Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                S

                SI No

                N

                Non-Monitory Benefits offered

                to Employees

                N

                No of Respondents

                P

                Percentage

                1

                1

                H

                Highly Satisfied

                1

                14

                1

                14

                2

                2

                S

                Satisfied

                5

                54

                5

                54

                3

                3

                N

                Neither Satisfied nor Dissatisfied

                2

                25

                2

                25

                4

                4

                D

                Dissatisfied

                0

                05

                0

                05

                5

                5

                H

                Highly Dissatisfied

                0

                02

                0

                02

                Total 1

                100

                1

                100

                Source survey data

                Inference

                From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                FIGURE 44

                REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                52

                Table 45 ndash To know the satisfaction level of respondents towards the work

                assigned

                Source survey dataInference

                From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                FIGURE 45

                S

                SI No

                A

                Amount of Work

                N

                No of Respondents

                P

                Percentage

                1

                1

                H

                Highly satisfied

                2

                20

                2

                20

                2

                2

                S

                Satisfied

                4

                45

                4

                45

                3

                3

                N

                Neither Satisfied nor Dissatisfied

                1

                12

                1

                12

                4

                4

                D

                Dissatisfied

                1

                18

                1

                18

                5

                5

                H

                Highly Dissatisfied

                0

                06

                0

                06

                Total 1

                100

                1

                100

                53

                REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                54

                Table 46 ndash Opinion about the career development programme in their organisation

                S

                SI No

                C

                Career Development

                N

                No of Respondents

                P

                Percentage

                H

                Highly satisfied

                1

                12

                1

                12

                S

                Satisfied

                5

                56

                5

                56

                N

                Neither Satisfied nor Dissatisfied

                2

                22

                2

                22

                D

                Dissatisfied

                1

                10

                1

                10

                H

                Highly Dissatisfied

                0

                00

                0

                00

                Total 1

                100

                1

                100

                Source survey data

                Inference

                From the above table it shows that 56 of the employees were satisfied

                with the opinion about the carrier development programme in their organisation

                FIGURE 46

                REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                PROGRAMME IN THEIR ORGANISATION

                55

                Table 47 ndash To know the cooperation of co-workers

                S

                SI No

                C

                Co-operation of Workers

                N

                No of Respondents

                P

                Percentage

                1

                1

                H

                Highly satisfied

                2

                20

                2

                20

                2

                2

                S

                Satisfied

                6

                66

                6

                66

                3

                3

                N

                Neither Satisfied nor Dissatisfied

                1

                11

                1

                11

                4

                4

                D

                Dissatisfied

                0

                03

                0

                03

                5

                5

                H

                Highly Dissatisfied

                0

                00

                0

                00

                Total 1

                100

                1

                100

                Source survey data

                Inference

                From the above table it shows that 66 of the employees were satisfied

                with the cooperation of co-workers

                FIGURE 47

                56

                REPRESENTS THE COOPERATION OF CO-WORKERS

                57

                Table 48 ndash To know the satisfaction of Respondents with top management

                S

                SI No

                S

                Satisfaction with Top

                Management

                N

                No of Respondents

                P

                Percentage

                1

                1

                H

                Highly satisfied

                2

                26

                2

                26

                2

                2

                S

                Satisfied

                5

                51

                5

                51

                3

                3

                N

                Neither Satisfied nor Dissatisfied

                1

                17

                1

                17

                4

                4

                D

                Dissatisfied

                0

                06

                0

                06

                5

                5

                H

                Highly dissatisfied

                0

                00

                0

                00

                Total 1

                100

                1

                100

                Source survey data

                Inference

                From the above table it shows that 51 of the employees were satisfied with the top management

                FIGURE 48

                58

                REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                Table 49 ndash To know the satisfaction of Respondents with their subordinates

                Source survey data

                Inference

                From the above table it shows that 67 of the employees were satisfied with their subordinates

                S

                SI

                No

                S

                Satisfaction with Subordinates

                N

                No of Respondents

                P

                Percentage

                1

                1

                H

                Highly satisfied

                1

                12

                1

                12

                2

                2

                S

                Satisfied

                6

                67

                6

                67

                2

                3

                N

                Neither Satisfied nor Dissatisfied

                1

                14

                1

                14

                4

                D

                Dissatisfied

                0

                07

                0

                07

                5

                5

                H

                Highly Dissatisfied

                0

                00

                0

                00

                Total 1

                100

                1

                100

                59

                FIGURE 49

                REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                60

                Table 410 ndash To know the level of satisfaction regarding nature of job

                S

                SI No

                J

                Job Satisfaction

                N

                No of Respondents

                P

                Percentage

                1

                1

                H

                Highly satisfied

                2

                22

                2

                22

                2

                2

                S

                Satisfied

                5

                56

                5

                56

                3

                3

                N

                Neither Satisfied nor Dissatisfied

                1

                16

                1

                16

                4

                4

                D

                Dissatisfied

                0

                07

                0

                07

                5

                5

                H

                Highly Dissatisfied

                0

                00

                0

                00

                Total 1

                100

                1

                100

                Source survey dataInference

                From the above table it shows that 56 of the employees were satisfied with their job

                FIGURE 410

                61

                REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                Table 411 ndash To know whether there is any job pressure in their work

                Source survey data

                Inference

                From the above table it shows that 72 of employees said there is job pressure in their work

                FIGURE 411

                REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                S

                SI No

                J

                Job Pressure

                N

                No of Respondents

                P

                Percentage

                1

                1

                Y

                Yes

                7

                72

                7

                72

                2

                2

                N

                No

                2

                28

                2

                28

                T

                Total

                1

                100

                1

                100

                62

                Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                amp talents

                S

                SI No

                D

                Development of Skills and

                Talents

                N

                No of Respondents

                P

                Percentage

                1

                1

                H

                Highly Agree

                1

                12

                1

                12

                2

                2

                A

                Agree

                5

                52

                5

                52

                3

                3

                N

                Neither Agree nor Disagree

                2

                28

                2

                28

                4

                4

                D

                Disagree

                0

                06

                0

                06

                5

                5

                H

                Highly Disagree

                0

                02

                0

                02

                Total 1

                100

                1

                100

                Source survey data

                Inference

                From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                63

                FIRGURE 412

                REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                64

                Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                S

                SI No

                W

                Welfare Facilities

                N

                No of Respondents

                P

                Percentage

                1

                1

                H

                Highly satisfied

                0

                09

                9

                09

                2

                2

                S

                Satisfied

                5

                57

                5

                57

                3

                3

                N

                Neither Satisfied nor Dissatisfied

                2

                29

                2

                29

                4

                4

                D

                Dissatisfied

                5

                05

                0

                05

                5

                5

                H

                Highly Dissatisfied

                0

                00

                0

                00

                Total 1

                100

                1

                100

                Source survey data

                Inference

                From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                FIGURE 413

                REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                65

                Table 414 ndash To know the employee satisfaction towards the salary

                Source survey data

                Inference

                From the above table it shows that 67 of the employees were satisfied

                with their salary

                FIGURE 414

                REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                S

                SI No

                P

                Payment Satisfaction

                N

                No of Respondents

                P

                Percentage

                1

                1

                Y

                Yes

                6

                67

                6

                67

                2

                2

                N

                No

                3

                33

                3

                33

                T

                otal

                1

                100

                1

                100

                66

                Table 415 ndash To know the employees willingness amp Commitment Towards

                Organisation

                Source survey data

                Inference

                From the above table it shows that 59 of the employees were willing to

                continue in this organisation

                FIGURE 415

                REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                S

                SI No

                W

                Willingness to Work

                N

                No of Respondents

                P

                Percentage

                1

                1

                Y

                Yes

                5

                59

                5

                59

                2

                2

                N

                No

                4

                41

                4

                41

                T

                Total

                1

                00

                1

                00

                67

                CHI-SQUARE METHOD

                The chi square test is one of the simplest and most widely used non-

                parametric tests in statistical work As a non-parametric test it can be used to determine

                if categorical data shows dependency or the two classifications are independent It can

                also be used to make comparisons between theoretical population and actual data

                when categories are used

                n

                Chi square χsup2= sum (O-E) sup2 E

                i =1

                Where O= observed frequency

                E= expected frequency

                68

                OBSERVED FREQUENCY

                Table 419 shows the relationship between the department and the job satisfaction

                Over All

                Job

                SatisfactionHighly

                SatisfiedSatisfied

                Neither

                Satisfied nor

                Dissatisfied

                DissatisfiedHighly

                Dissatisfied

                Sub

                Total

                Mechanical 5 6 14 3 2 30

                Electrical 6 8 6 3 2 25

                Production 9 13 7 4 2 35

                Others 2 3 2 2 1 10

                Sub Total 22 30 29 12 7 100

                69

                EXPECTED FREQUENCY

                Over All

                Job

                SatisfactionHighly

                SatisfiedSatisfied

                Neither

                Satisfied nor

                Dissatisfied

                DissatisfiedHighly

                Dissatisfied

                Sub

                Total

                Mechanical 7 8 9 4 2 30

                Electrical 5 8 7 3 2 25

                Production 8 11 10 4 2 35

                Others 2 3 3 1 1 10

                Sub Total 22 30 29 12 7 100

                Null Hypothesis (Ho)

                There is no significant difference between the department and the job satisfaction

                Alternative Hypothesis (Ho)

                There is significant difference between the job satisfaction

                Co Relation

                70

                Chapter-V

                CONCLUSIONS AND

                RECOMMENDATIONS

                71

                CONCLUSION

                On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                Ltd Mohali made in the previous chapters following conclusions are drawn

                General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                environment of the company is very healthy The visitors feel happy after the campus

                Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                position by channelising these internal accruals to fund its expansion programmes

                Working results PTL has registered a handsome and constant growth in its profits because

                of a brisk demand for new and better technology electronic items None of the other electronic

                company has shown such a steady growth Philips has recorded the lowest current ratio

                However with this lowest current ratio PTL still enjoys moderate payment period and highest

                velocity of creditors and debtors only due to commitment of itrsquos employees

                72

                SUMMARY

                According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                employee loyalty are praise and recognition a sense of contribution to the company learning and

                development and having a best friend at work

                Creating a fairy-tale work environment begins withrecognition Your employees need it more

                than money perks or titles Here are eight tips regarding recognition Remember these and your

                employees may just start whistling while they work It is up to me The corporate culture or

                financial rewards will not make your team successful It is up to you Recognition is one thing

                that is completely in your control

                Strong relationships are vital in todays economy Strengthening employee relationships is even

                more necessary as companies downsize and lay off As your workforce shrinks and you need to

                do more with less keeping quality employees becomes even more critical As a manager it is

                your job to bond your best people to your company through recognition And you also must help

                direct and motivate your core performers

                Simple rewards earn big returns There are some relatively simple things you can do that will

                earn big returns For example remember your employees birthdays and work anniversaries find

                out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                spend time with their kids) make the most of your formal service awards with some preparation

                and a group presentation walk around your department every day and talk to your

                people and thank them sincerely and often

                73

                Make it specific Praise and recognition must be specific to have impact General praise such as

                You do great work actually can have the opposite effect and leave your employees wondering

                Does he have any idea what I really do around here Specific praise links individual

                accomplishments to company goals For example Cheryl I noticed the way you handled that

                customer complaint Great work As you know we value quick resolutions of problems as

                one of our core strategies

                Ask the best to stay Call your best people into your office one at a time Let that bright young

                college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                your team relies on her expertise and organizational skillsRemarkably a significant percent of

                high-impact performers report that they left their last job because No one ever asked me to

                stay

                Forget cash

                Remember the saying Money cant buy everything Well its true Dont wait until you can

                offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                recognized and involved they are much less likely to keep asking about money

                Recognize

                Recognition means most to an employee when it is sincere and spontaneous According to the

                largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                at least every seven days If you wait until a year-end party or an annual review you are waiting

                much too long to recognize and you probably are losing people you do not need to

                74

                Recognition works

                Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                ways that build high commitment typically are on the order of 30 to 50 percent

                Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                Learn to recognize your employees for their efforts thank them often and reward their

                achievements You can awaken them from their anger and apathy and they will fall in love with

                their jobs again Chances are you will work together happily ever after

                So there is direct relation with employee satisfaction and their commitment towards the

                organization and it is also clear from the above discussion that only monetary elements are not

                sufficient for employee satisfaction rather other element like employer behavior recognisation

                and other moral value

                75

                RECOMMENDATIONS

                PHILIPS should increase its capacity utilization It should work at full capacity to

                minimize its cost of production With this increase in capacity utilization the total cost

                will spread over more units thereby decreasing the per unit cost

                PHILIPS should decrease the credit facilities provided to its consumers The payback

                period is quite high in case of debtors as compared to creditors it should be more or less

                equal as it will help in improving company liquidity

                PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                business as it accounts very less as compare to other businesses of Philips

                Another recommendation for Mohali plant is about the HR department that is they

                should appoint permanent and skilled workers as against casual workers which generally add

                up to the profit of the company

                76

                BIBLIOGRAPHY

                1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                2 Monthly Journals of Philips Electronics India Ltd

                3 Authentic Leadership Medtronic CEO Bill George

                4 wwwindiaphilipscom

                5 wwwwikipediacom

                6 httpwwwemployeecommitmentcom

                7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                8 Employee Commitment A Leader Ship Guide Joe Folkman

                9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                77

                Questionnaire

                Name __________________________________________________________

                Age______________________________ Gender _______________________

                Qualification _______________________ Contact No ___________________

                Q1 In which department you are working

                Electrical Production Mechanical Other

                Q2 What is your working experience

                gt2 Years 2-4 Years 4-6 Years lt 6 Years

                Q3 How You like the physical Working Environment of the organization

                Excellent Good Fair Poor Very Poor

                Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                Highly Dissatisfied Dissatisfied

                Q5 Are you satisfied with your work

                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                Highly Dissatisfied Dissatisfied

                Q6 Are you satisfied with the career development programe of the company

                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                Highly Dissatisfied Dissatisfied

                Q7 Is other staff of the organization is co-operative with you

                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                Highly Dissatisfied Dissatisfied

                Q8 Are you satisfied with top level management

                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                Highly Dissatisfied Dissatisfied

                78

                Q9 Are you satisfied with your subordinates

                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                Highly Dissatisfied Dissatisfied

                Q10 Are you satisfied with the nature of the Job

                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                Highly Dissatisfied Dissatisfied

                Q11 Do you have any Job Pressure in work

                Yes No

                Q12 Do you satisfied with the opportunities provided by the organisation

                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                Highly Dissatisfied Dissatisfied

                Q13 Are you satisfied with the welfare facilities provided by the organisation

                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                Highly Dissatisfied Dissatisfied

                Q14 Are you satisfied towards your salary

                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                Highly Dissatisfied Dissatisfied

                Q15 Are you committed towards the organisation

                Yes No

                Signature

                • SSI No
                • DDepartment
                • NNo of Respondents
                • PPercentage
                • 11
                • MMechanical
                • 330
                • 330
                • 22
                • EElectrical
                • 225
                • 225
                • 33
                • PProduction
                • 335
                • 335
                • 44
                • OOthers
                • 110
                • 110
                • TTotal
                • 1100
                • 1100
                • SSI No
                • WWork Experience
                • NNo of Respondents
                • PPercentage
                • 11
                • BBelow 2 years
                • 133
                • 113
                • 22
                • 2 2ndash 4 years
                • 330
                • 330
                • 33
                • 4 4ndash 6 years
                • 334
                • 334
                • 44
                • AAbove 6 years
                • 223
                • 223
                • Total
                • 1100
                • 1100
                • SSI No
                • AAmount of Work
                • NNo of Respondents
                • PPercentage
                • 11
                • HHighly satisfied
                • 220
                • 220
                • 22
                • SSatisfied
                • 445
                • 445
                • 33
                • NNeither Satisfied nor Dissatisfied
                • 112
                • 112
                • 44
                • DDissatisfied
                • 118
                • 118
                • 55
                • HHighly Dissatisfied
                • 006
                • 006
                • Total
                • 1100
                • 1100
                • SSI No
                • SSatisfaction with Subordinates
                • NNo of Respondents
                • PPercentage
                • 11
                • HHighly satisfied
                • 112
                • 112
                • 22
                • SSatisfied
                • 667
                • 667
                • 23
                • NNeither Satisfied nor Dissatisfied
                • 114
                • 114
                • 4
                • DDissatisfied
                • 007
                • 007
                • 55
                • HHighly Dissatisfied
                • 0 00
                • 000
                • Total
                • 1100
                • 1100
                • SSI No
                • JJob Pressure
                • NNo of Respondents
                • PPercentage
                • 11
                • YYes
                • 772
                • 772
                • 22
                • NNo
                • 228
                • 228
                • TTotal
                • 1100
                • 1100
                • SSI No
                • PPayment Satisfaction
                • NNo of Respondents
                • PPercentage
                • 11
                • YYes
                • 667
                • 667
                • 22
                • NNo
                • 333
                • 333
                • Total
                • 1100
                • 1100
                • SSI No
                • WWillingness to Work
                • NNo of Respondents
                • PPercentage
                • 11
                • YYes
                • 559
                • 559
                • 22
                • NNo
                • 441
                • 441
                • TTotal
                • 100
                • 100
                  • MISSION amp VISION
                  • Mission
                  • Vision
                  • Philips Electronics India Limited
                    • SSI No
                    • WWorking Environment
                    • NNo of Respondents
                    • PPercentage
                    • 11
                    • EExcellent
                    • 112
                    • 112
                    • 22
                    • GGood
                    • 557
                    • 557
                    • 33
                    • FFair
                    • 228
                    • 228
                    • 44
                    • PPoor
                    • 003
                    • 033
                    • 55
                    • VVery Poor
                    • 000
                    • 000
                    • TTotal
                    • 1100
                    • 1100
                    • SSI No
                    • NNon-Monitory Benefits offered to Employees
                    • NNo of Respondents
                    • PPercentage
                    • 11
                    • HHighly Satisfied
                    • 114
                    • 114
                    • 22
                    • SSatisfied
                    • 554
                    • 554
                    • 33
                    • NNeither Satisfied nor Dissatisfied
                    • 225
                    • 225
                    • 44
                    • DDissatisfied
                    • 005
                    • 005
                    • 55
                    • HHighly Dissatisfied
                    • 002
                    • 002
                    • Total
                    • 1100
                    • 1100
                    • SSI No
                    • CCareer Development
                    • NNo of Respondents
                    • PPercentage
                    • HHighly satisfied
                    • 112
                    • 112
                    • SSatisfied
                    • 556
                    • 556
                    • NNeither Satisfied nor Dissatisfied
                    • 222
                    • 222
                    • DDissatisfied
                    • 110
                    • 110
                    • HHighly Dissatisfied
                    • 000
                    • 000
                    • Total
                    • 1100
                    • 1100
                    • SSI No
                    • CCo-operation of Workers
                    • NNo of Respondents
                    • PPercentage
                    • 11
                    • HHighly satisfied
                    • 220
                    • 220
                    • 22
                    • SSatisfied
                    • 666
                    • 666
                    • 33
                    • NNeither Satisfied nor Dissatisfied
                    • 111
                    • 111
                    • 44
                    • DDissatisfied
                    • 003
                    • 003
                    • 55
                    • HHighly Dissatisfied
                    • 000
                    • 000
                    • Total
                    • 1100
                    • 1100
                    • SSI No
                    • SSatisfaction with Top Management
                    • NNo of Respondents
                    • PPercentage
                    • 11
                    • HHighly satisfied
                    • 226
                    • 226
                    • 22
                    • SSatisfied
                    • 551
                    • 551
                    • 33
                    • NNeither Satisfied nor Dissatisfied
                    • 117
                    • 117
                    • 44
                    • DDissatisfied
                    • 006
                    • 006
                    • 55
                    • HHighly dissatisfied
                    • 000
                    • 000
                    • Total
                    • 1100
                    • 1100
                    • SSI No
                    • JJob Satisfaction
                    • NNo of Respondents
                    • PPercentage
                    • 11
                    • HHighly satisfied
                    • 222
                    • 222
                    • 22
                    • SSatisfied
                    • 556
                    • 556
                    • 33
                    • NNeither Satisfied nor Dissatisfied
                    • 116
                    • 116
                    • 44
                    • DDissatisfied
                    • 007
                    • 007
                    • 55
                    • HHighly Dissatisfied
                    • 000
                    • 000
                    • Total
                    • 1100
                    • 1100
                    • SSI No
                    • DDevelopment of Skills and Talents
                    • NNo of Respondents
                    • PPercentage
                    • 1 1
                    • HHighly Agree
                    • 112
                    • 112
                    • 22
                    • AAgree
                    • 552
                    • 552
                    • 33
                    • NNeither Agree nor Disagree
                    • 228
                    • 228
                    • 44
                    • DDisagree
                    • 006
                    • 006
                    • 55
                    • HHighly Disagree
                    • 002
                    • 002
                    • Total
                    • 1100
                    • 1100
                    • SSI No
                    • WWelfare Facilities
                    • NNo of Respondents
                    • PPercentage
                    • 11
                    • HHighly satisfied
                    • 009
                    • 909
                    • 22
                    • SSatisfied
                    • 557
                    • 557
                    • 33
                    • NNeither Satisfied nor Dissatisfied
                    • 229
                    • 229
                    • 44
                    • DDissatisfied
                    • 505
                    • 005
                    • 55
                    • HHighly Dissatisfied
                    • 000
                    • 000
                    • Total
                    • 1100
                    • 1100
                      • SUMMARY
                      • RECOMMENDATIONS
                      • BIBLIOGRAPHY

                  9

                  Working at PIC are about 1000 of the industrys finest professionals using state-of-the-art

                  software engineering paradigms and platforms including real-time systems component-based

                  software engineering and multi-threaded architecture to drive the creation of tomorrows

                  products and services PIC is an ISO 9001Tick IT SEI CMM SM level 5 company amp has

                  emerged as a critical partner in the development of strategic amp futuristic technologies for Philips

                  worldwide 60000 registered patents illustrate the innovative nature of the company Philips has

                  adopted an Open Innovation strategy which leverages the joint innovative power of partnering

                  companies and researchers to bring more innovations to the market effectively and faster PIC

                  has built-up extensive know-how and expertise in the software engineering and technology

                  domains relevant to its business In addition competencies in the areas of project management

                  requirement engineering and quality assurance have been established to offer customers products

                  and services of the highest quality at the fastest time-to-market and the lowest cost of

                  ownership

                  RESEARCH AND DEVELOPMENT

                  Since its foundation 100 years ago Philips Research has been at the forefront of fundamental

                  scientific research But with market focus being more and more important across almost all

                  corporate RampD organizations is this still the case If some of the pioneering work being done

                  by scientists across Research is anything to judge by the answer is a resounding ldquoyesrdquo

                  Itrsquos different at the cutting edge

                  In todayrsquos market-focused corporate RampD organizations the boundary between fundamental

                  scientific research and applied research is becoming increasing blurred ndash particularly when it

                  comes to some of the most exciting areas of research ldquoHere at Philips our way of working is

                  very dynamicrdquo says Philips Researchrsquos Chief Science Officer Emile Aarts ldquoThis means that you

                  10

                  can apply both the lsquofundamentalrsquo and the lsquoappliedrsquo labels to many of the projects that wersquore

                  working on because they are both very flexible termsrdquo Philips Researchrsquos work on sleep for

                  instance is an excellent example of this more dynamic approach ldquoThis is a very important area

                  for Philips ndash but therersquos currently very little fundamental knowledge available Thatrsquos why wersquore

                  involved in investigating the key issues at a more fundamental level together with our university

                  and research institute partners The only difference is that we want this research to lead to

                  marketable products and solutionsrdquo

                  Open Innovation in new areas

                  Despite the flexible nature of the ldquofundamentalrdquo and ldquoappliedrdquo labels it is still possible to detect

                  a decline in some areas of more fundamental research at Philips in recent years ldquoThis has mainly

                  occurred in fields that donrsquot support the execution of our companyrsquos Health and Well-being

                  strategyrdquo says Aarts As he explains this refocusing exercise has gone hand-in-hand with an

                  expansion of more fundamental research activities in a number of new fields such as deep-brain

                  stimulation and multi-modal imaging for healthcare applications ldquoIn these fields wersquore

                  considered to be an extremely important research partner ndash especially by colleagues working in

                  universitiesrdquo In the future Philips Research will continue to develop its reputation in a number

                  of exciting fundamental domains ndash ldquogreen lightingrdquo and skincare are just two examples ndash albeit

                  with a more applied focus ldquoHopefully this research will enable us to build on our strong

                  heritage of improving the quality of peoplersquos lives

                  11

                  BOARD OF DIRECTORS

                  Non-Executive Director amp Chairman S M Datta

                  Executive Vice Chairman amp Managing Director Murali Sivaraman

                  Executive Director Jan-Hein Louwman

                  Non-Executive Director S Venkatramani

                  India Management Team

                  MURALI SIVARAMANN - CEO

                  ANJAN BOSE - Healthcare

                  JAN-HEIN LOUWMAN ndash CEO

                  MAHESH KRISHNAN ndash Consumer lifestyle

                  RAJEEV CHOPRA ndash lighting

                  RAKESH SHARMA ndash Strategic Business Development

                  S NAGARAJAN ndash Human resources

                  VIVEK SHARMA ndash Chief Marketing Officer

                  WIDO MENHARDT ndash Philips Innovation Campus

                  12

                  Corporate Office-

                  Philips Electronics India Ltd

                  Technopolis Knowledge Park

                  Mahakali Caves Road

                  Chakala Andheri (East)Mumbai 400 093

                  Tel +91 22 66912000

                  VISION 2012

                  Through the Vision 2012 strategy we aim to fuel growth by making Philips the leading brand in

                  Health and Well-being Vision 2012 further positions Philips as a market-driven people-centric

                  company with a strategy and a structure that fully reflect the needs of its customer base while

                  also increasing shareholder value This is implemented through sharpened strategies in the three

                  core sectors Healthcare Lighting and Consumer Lifestyle

                  ldquoWith Vision 2010 we are putting people right at the center of things with Health and Well-

                  being as our overarching theme We are thereby putting into practice our mission improving the

                  quality of life through the introduction of meaningful innovationsrdquo ndash Gerard Kleisterlee

                  President and CEO of Royal Philips Electronic

                  Our Ways of Working

                  1 We are a people-centric company that organizes around customers and markets

                  2 We invest in a strong brand and consistently deliver on our brand promise of ldquosense and

                  simplicityrdquo in our actions products and services

                  13

                  3 We deliver innovation by investing in world class strengths in end-user insights

                  technology design and superior supplier networks

                  4 We develop our peoplersquos leadership talent and engagement and align ourselves with high

                  performance benchmarks

                  5 We invest in high growth and profitable businesses and emerging geographies to achieve

                  market leadership positions

                  6 We are committed to sustainability and focus on making the difference in efficient energy

                  use

                  7 We drive operational excellence and quality to best in class levels allowing us the above

                  mentioned strategic investments in our businesses

                  BRAND PROMISE

                  It is the combination of two unique capabilities that enables us to deliver on our ldquosense and

                  simplicityrdquo promise These capabilities are firstly by understanding people and secondly

                  technology integration and product design

                  We put our end users front and center of product innovations starting with understanding their

                  needs and aspirations We use best-in-class research facilities and agencies to validate and ensure

                  that our product innovations are designed around peoplersquos needs and aspirations easy to

                  experience and advanced

                  SUSTAINABILITY

                  14

                  In 2009 we evaluated our sustainability strategy and resolved to fully leverage sustainability as

                  an integral part of our overall strategy and an additional driver of growth as reflected in the

                  Philips Management Agenda 2012

                  To deliver on our brand promise of ldquosense and simplicityrdquo and at the same time provide the

                  company direction for the longer term in this area we have identified three sustainability

                  leadership key performance indicators where we can bring our competencies to bear lsquocarersquo

                  lsquoenergy efficiencyrsquo and lsquomaterialsrsquo including targets for 2015

                  Bringing care to more than 500 million people

                  Target 500 million lives touched by 2015

                  Improving energy efficiency of Philips products

                  Target 50 improvement by 2015 (for the average total product portfolio) compared to

                  2009

                  Closing the materials loop

                  Target Double global collection recycling amounts and recycled materials in products

                  by 2015 compared to 2009

                  Each sector will take the lead on one of the leadership key performance indicators with

                  Healthcare leading lsquocarersquo Lighting lsquoenergy efficiencyrsquo and Consumer Lifestyle lsquomaterialsrsquo

                  In addition we defined a set of complementary performance indicators to accelerate change and

                  drive performance including the EcoVision4 parameters

                  With EcoVision4 we have committed to the following by 2012

                  15

                  bull Generate 30 of total revenues from Green Products

                  bull Double investment in Green Innovations to a cumulative EUR 1 billion

                  bull Improve our operational energy efficiency by 25 and reduce our CO2 emissions by 25 all

                  compared with the base year 2007

                  SOCIAL COMMITMENT

                  Living up to this commitment means we use our capabilities to enhance the lives of our

                  employees and people in society at large Within the company we encourage teamwork and

                  collaboration in an environment that enables employees to reach their full potential

                  Building on our rich heritage of involvement in social issues we have established our own

                  approach of supporting the communities where we live and work focusing on energy efficiency

                  and healthcare

                  Sustainable lighting

                  There is a pressing need to find innovative lighting solutions for the 16 billion people who live

                  in areas with no access to the electricity grid or where the grid is unreliable Thatrsquos why we have

                  developed SMILE (Sustainable Model in Lighting Everywhere)

                  Launched as a pilot in 2006 in four Indian states SMILE includes two lighting solutions UDAY

                  a rechargeable portable lantern and KIRAN a hand-cranked LED flashlight Today are

                  distributed in eighth Indian states

                  16

                  SWOT ANALYSIS

                  Strengths

                  bull India was a market where the first mover enjoyed advantages over latecomers

                  bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

                  market could gain the largest market share

                  bull PHILIPS is committed to enhance its image to the Chinese market as investors

                  bull PHILIPS was building a wholly owned manufacturing plant in India to show the

                  Chinese the commitment Korea had to the Chinese society

                  bull Labor costs in India were less and would defray the cost of producing high-end

                  bull Samsung has been making color TVs for many years in Korea before moving to the Chinese

                  market

                  Weaknesses

                  bull PHILIPS must continue to control all costs to maintain success

                  bull India has a reputation of being a protected market (protectionism)

                  bull India was a market where the first mover enjoyed advantages over late comers PHILIPS is

                  trying to overcome the first comer advantage Japan manufacturers have over them by being those

                  first comers

                  bull Companies such as Sony and Matsushita had built sales and service networks that were

                  favorable to their sales programs in India while Samsung would have to catch up in that area

                  17

                  bull Samsung is not as experienced in manufacturing high-end TVs for a higher-end market

                  segment

                  Opportunities

                  bull Based on the data that on 28 of the 220 million rural households own a color TV PHILIPS

                  focus on the domestic India market should be to penetrate the rural household market which

                  would mean that for those purposes the low-end production of sets in the 13rdquo to 20rdquo range should

                  be produced to appeal to that segmentrsquos purchasing ability

                  bull Larger more high-end models can be produced to appeal to an urban customer in India as well

                  as being an export to the US and European higher end customers

                  bull With success in the higher-end manufacturing and sales of premium TVs in India PHILIPS can

                  establish themselves as high-end producers around the world

                  Threats

                  bull PHILIPS faces intense competition in the color TV market

                  bull A premium-priced product wouldnrsquot sell in large volumes so pricing can be a problem

                  bull Since PHILIPS didnrsquot have an established marketing strategy issues of how to market the

                  product may arise

                  bull Loss of profitability because related to over-employment at most facilities

                  bull Is the per capita income level such that it can support sales of product at any level

                  bull If PHILIPS fails to be successful in the Chinese market with high-end product it will be known

                  around the world bull India was a market where the first mover enjoyed advantages over late

                  comers

                  bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

                  18

                  market could gain the largest market share

                  bull PHILIPS is committed to enhance its image to the Chinese market as investors

                  PHILIPS ELECTRONICS MOHALI PLANT

                  The mohali plant was established in 1985 as PUNJAB ANAND LAMP Ltd as its second

                  division of lamp industry after the varodra plant at that time it was a joint stock company and

                  majority of shares was with Punjab Anand Lamp around 75 but in the year 2001 the company

                  ownership changed and the whole shares was bought by PHILIPS ELECTRONIC INDIA Ltd

                  and its name was changed to PHILIPS ELECTRONIC INDIA Ltd MOHALI LIGHT

                  FACTORY

                  The plant is situated in Industrial focal point PHASE-9 MOHALI near Mohali railway station

                  and is sreaded in 26 acres Total employees of tis plant is 532 including casual employees This

                  company is a landmark in the Punjab state as it is the only factory which is most profitable one

                  than any industry located in Punjab

                  19

                  OVERVIEW OF VARIOUS FRONTS OF

                  PHILIPS ELECTRONICS INDIA Ltd

                  Manufacturing-

                  Today the product range of Philips include the following products ndash

                  Televisions- LCD Plasma Flat Screen Smart Touch XL

                  Recorders DVD Players I pods and Home Theatre Systems

                  Audio Products - Audio Systems Remote Controls AudioVideo Accessories

                  Digital Photo Products and Frames

                  Portable Audio and Video Systems Accessories like Headphones and Speakers

                  PC Products - Mouse and Keyboard Multi Media Headsets External Hard Disk Drives

                  Mobile Phones

                  Male Shaving and Grooming - Dry Shavers Beard Trimmers

                  Personal Care - Beauty and Hair Care Products

                  20

                  Kitchen Appliances - Blenders and Hand Blenders Juicers and Citruspresses Food

                  Processors and Mixers Coffee Makers and Kettles Frying and Grilling Appliances

                  Toasters and Snacking Products

                  Household Products - Irons Vacuum Cleaners Water Purifiers

                  Professional Lighting - Industrial Shops and offices Road and Area Hospitality Sports

                  Lighting City Beautification and Petrol Stations

                  Automotive Lighting - In Cars Motorcycles and Trucks

                  Home Lighting

                  SERVICS

                  Philips E-waste Management Program in India

                  Philips has tied up with a recycler for collecting transporting and recycling unwanted broken

                  down consumer products

                  At Philips we offer consumers a convenient way of recycling their unwanted obsolete and

                  damaged Philips products by dropping them off at convenient locations The program

                  encompasses 8 major cities across India Consumers can approach one of 27 authorized Philips

                  service centres which will act as collection points for consumer products which need recycling

                  Our efforts are to expand the network in the near future

                  Philips ensures that the consumer products received will be recycled in an environment-friendly

                  manner Philips understand the corporate social responsibility and takes steps towards providing

                  a safer environment to the future generations We design our products to continuously realize

                  improvements and reduce their overall life cycle environmental impact Designing products for

                  21

                  recycling is an integral part of this approach Our aim is to use our planetrsquos limited resources

                  effectively and respect the principle of extended producer responsibility This also calls for

                  manufacturers to engage in developing solutions for effective and efficient recycling of their

                  products We will continue to promote and invest into improved recycling systems to reduce the

                  impact of electronic waste on the environment

                  MANUFACTURING AT MOHALI PLANT ndash

                  Mohali plant mainly manufactures lighting products basically of domestic usage this includes the

                  following products ndash

                  CFL bulbs ndash

                  1 Genie - 5 watt 8 watt 11 watt

                  2 Essential ndash 8 watt 11 watt 14 watt 18 watt 23 watt 29 watt

                  3 Tornado ndash 5 watt 8 watt 11 watt 14 watt 18 watt 23watt 29 watt

                  4 T5 slim tube 28 watt

                  Coil plant ndash Philips Electronics India is the only company that produces coils in the whole

                  lighting industries in the world and in India only at the MOHALI PLANT

                  22

                  Chapter-II

                  OBJECTIVES OF THE STUDY

                  23

                  OBJECTIVES OF THE STUDY

                  To study the various aspects of Satisfaction Level of the Employees working at Philips

                  Electronics India Ltd Mohali

                  To analyze the effect of Job satisfaction on the organisation

                  To determine the relation between job satisfaction of employees and their commitment

                  towards the organisation

                  To analyze the performance model adopted by the Philips Electronics India Ltd Mohali

                  to handle their manpower

                  To suggest remedial measures for the improvement of the companyrsquos performance

                  24

                  Chapter-III

                  Employees Commitment

                  25

                  Employees who are engaged in their work and committed to their organizations give companies

                  crucial competitive advantagesmdashincluding higher productivity and lower employee turnover

                  Thus it is not surprising that organizations of all sizes and types have invested substantially in

                  policies and practices that foster engagement and commitment in their workforces

                  But what are employee engagement and commitment exactly This report examines the ways in

                  which employers and corporate consultants define these terms today and offers ideas for

                  strengthening employee engagement Though different organizations define engagement

                  differently some common themes emerge These themes include employeesrsquo satisfaction with

                  their work and pride in their employer the extent to which people enjoy and believe in what they

                  do for work and the perception that their employer values what they bring to the table The

                  greater an employeersquos engagement the more likely he or she is to ldquogo the extra milerdquo and deliver

                  excellent on-the-job performance In addition engaged employees may be more likely to commit

                  to staying with their current organization Software giant Intuit2 for example found that highly

                  engaged employees are 13 times more likely to be high performers than less engaged

                  employees They are also five times less likely to voluntarily leave the company

                  Clearly engagement and commitment can potentially translate into valuable business results for

                  an organization To help you reap the benefits of an engaged committed workforce at your

                  organization this report provides guidelines for understanding and measuring employee

                  engagement and for designing and implementing effective engagement initiatives As you will

                  26

                  see everyday human resource practices such as recruitment training performance management

                  and workforce surveys can provide powerful levers for enhancing engagement

                  Employee Engagement Key Ingredients

                  ldquoEmployee Engagement Definedrdquo shows examples of engagement definitions used by various

                  corporations and consultancies Clearly definitions of employee engagement vary greatly across

                  organizations Many managers wonder how such an elusive concept can be quantified The term

                  does encompass several ingredients for which researchers have developed measurement

                  techniques These ingredients include the degree to which employees fully occupy themselves in

                  their work as well as the strength of their commitment to the employer and role Fortunately

                  there is much research on these elements of engagementmdashwork that has deep roots in individual

                  and group psychology

                  Definition

                  ldquoNo company small or large can win over the long run without energized employees who

                  believe in the [firms] mission and understand how to achieve it Thats why you need to take the

                  measure of employee engagement at least once a year through anonymous surveys in which

                  people feel completely safe to speak their mindsrdquo

                  -Jack and Suzy Welch-

                  Common Themes How Companies Measure Engagement

                  Employers typically assess their employeesrsquo engagement levels with company-wide attitude

                  or opinion surveys

                  27

                  1048657 Pride in employer

                  1048657 Satisfaction with employer

                  1048657 Job satisfaction

                  1048657 Opportunity to perform well at challenging work

                  1048657 Recognition and positive feedback for onersquos contributions

                  1048657 Personal support from onersquos supervisor

                  1048657 Effort above and beyond the minimum

                  1048657 Understanding the link between onersquos job and the organizationrsquos mission

                  1048657 Prospects for future growth with onersquos employer

                  1048657 Intention to stay with onersquos employer

                  The Link Between Employer Practices and Employee Engagement

                  How does an engaged workforce generate valuable business results for an organization The

                  process starts with employer practices such as job and task design recruitment selection

                  training compensation performance management and career development Such practices affect

                  employeesrsquo level of engagement as well as job performance Performance and engagement then

                  interact to produce business results Figure 1 depicts these relationships

                  28

                  EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

                  1048657 How do you and other managers in your

                  organization define commitment

                  1048657 Are some employees in your company

                  engaged in their work but not committed to

                  the organization Committed to staying with

                  your firm but not exactly engaged in their

                  work Both engaged and committed

                  1048657 To whom are your organizations employees

                  committed The company Their supervisor

                  Co-workers Team members Customers

                  1048657 What business results has commitment from

                  1048657 How do you and other managers in your

                  organization define employee engagement

                  1048657 How do you know that certain employees in

                  your company are engaged Do they relish

                  their jobs Enjoy specific responsibilities or

                  tasks Willingly ldquogo the extra milerdquo

                  1048657 In teams departments or business units in

                  your company that have a large number of

                  engaged employees what business results

                  are you seeing Higher productivity Lower

                  costs Greater revenues More efficiency

                  29

                  employees created for your organization For

                  example has commitment reduced turnover

                  and therefore decreased recruitment hiring

                  and training costs

                  1048657 What does your company do to reciprocate

                  employees commitment Is the organization

                  living up to its side of the bargain

                  Lower turnover Higher product or service

                  quality

                  1048657 Conversely how do disengaged employees

                  behave and what are the consequent costs

                  for their teams units-and your entire

                  company

                  As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

                  temperament attitudes and personality He or she uses these attributes to accomplish work

                  behaviors according to organization-defined procedures by applying tools equipment andor

                  technology Work behaviors in turn create the products and services that make an organization

                  successful We classify work behaviors into three categories those required to accomplish duties

                  and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

                  employee contributes for the good of the organization (voluntary behaviors) and behaviors

                  prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

                  other counterproductive or illegal actions) Of course job performance occurs in an

                  organizational context which includes elements such as leadership physical setting and social

                  setting

                  30

                  Employers naturally want to encourage workers to perform prescribed and voluntary activities

                  while avoiding proscribed ones To achieve these goals organizations use a number of HR

                  practices that directly affect the person process and context components of job performance

                  Employeesrsquo reactions to these practices determine their levels of engagement and commitment

                  31

                  Chapter-IV

                  32

                  LITERATURE OF THE REVIEW

                  ldquo Job Satisfaction That Leads To The Commitment Of

                  The Employees in The Organisationrdquo

                  Literature of Review

                  Gerge Bill Authentic Leadership

                  In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

                  point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

                  What he means is that purpose is what drives employee commitment not the financial

                  rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

                  33

                  hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

                  are shareholders who can benefit from improved financials what draws people to their

                  chosen careers is the work itself and its purpose in the world more than the profit

                  possibilities

                  Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

                  that you cannot inspire employees by urging them to help management get the companyrsquos

                  stock price uprdquo

                  There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

                  authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

                  purpose of our work it means recognizing the purpose our organization fulfills that goes

                  beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

                  contribute to a larger purposerdquo

                  In Built to Last Jim Collins and James Porras spend an entire book explaining their five

                  year research study of major companies that led to this conclusion about employee

                  commitment Purpose within a company is what sustains it profit is important but when

                  itrsquos the prime directive companies falter

                  -Marshal Goldsmith-

                  How to Increase Employee Commitment

                  In practice this involves walking the talk being transparent communicating effectively treating

                  people equally teaching leading subordinates to increasingly excellent performance ndash and

                  responding to subordinates as mature individuals who are owed fairness the truth and

                  recognition of their achievements

                  34

                  Since managers interact directly and frequently with subordinates they are usually more tuned

                  in to how employees are feeling than are executives Managers are in a better position to know

                  for example when employees are feeling alienated and disengaged from their work which is

                  very common today -- and expensive

                  Gaining employee commitment results in greater profits because enthusiastic employees stay

                  contribute discretionary effort and engage customers Performance soars when customers are

                  enthused and stay and when executives managers and employees are a collaborative team

                  united in achieving common goals

                  But managers are often called middle managers for good reason their job is to motivate and

                  guide subordinates while they at the same time are being judged by their bosses Because of

                  their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                  create relationships with potential allies especially those with greater power who have access to

                  top decision makers

                  Harvard University Factors that Impact Employee Well Being Commitment and

                  Productivity

                  Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                  corporate bottom line A new trend in our dawning age of social sustainability is that many

                  experts believe more attention should be paid to the dotted line - the one signed when a person

                  35

                  commits to employment at a company New Harvard research validates this approach affirming

                  that trust and purpose play a significant role in building successful productive workplaces

                  The behavioral research conducted by a team at Harvard University and Massachusetts General

                  Hospital identifies the factors most likely to impact 21st century employee well being

                  commitment and productivity The researchers found that commitment is largely influenced by

                  ones sense of purpose feeling of personal impact and overall trust in the organization

                  Productivity is largely affected by the quality of human relationships including cooperative

                  social group moods and interaction

                  The results lead us to conclude that workplaces that provide positive environments that foster

                  interpersonal trust and quality personal relationships create the most committed and productive

                  employees says Nancy Etcoff PhD the lead researcher on the study

                  Expert Shares Keys to Building Successful Workplace Relationships

                  According to business strategist Courtney Anderson JD MBA Outstanding leadership

                  today means much more than just doing your job Success is creating an environment that fosters

                  happy committed productive team members

                  Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                  does not have to be difficult The biggest challenge she says is making the time to truly change

                  in our overscheduled instant access competitive work environments With a little know-how it

                  can be easy to evolve workplace well being and respond to these compelling research results

                  -Mark Howell-

                  CEO Bright Point

                  High-performing companies recognize that employee commitment is a major contributing factor

                  toward sustaining long-term success and creating value An engaged employee is involved and

                  excited about their work and acts in a manner that will forward the organizationrsquos interest An

                  36

                  engaged workforce helps optimize and retain talent for the long-term because the employees

                  choose to stay even when other employment alternatives exist

                  According to Walker Information the top three drivers of employee commitment are

                  Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                  want to enjoy their work feel they are appreciated and know they are making a contribution to

                  their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                  and are trusted by their leadership have a greater dedication and are ultimately more productive

                  on the job However according to recent data provided by the National Business Research

                  Institute (NBRI) only 31 of all employees are truly engaged

                  At BrightPoint we take employee engagement seriously and we work to create a culture that

                  inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                  employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                  determined that close to 80 of respondents indicated they were satisfied with their jobs and

                  daily activities General employee satisfaction increases when managers take an active interest

                  in their employees beyond their day-to-day job responsibilities According to NBRI managers

                  that actively coach build relationships and keep an open dialogue with their employees improve

                  employee engagement

                  We have a diverse workforce where each employee brings unique value and has individual

                  needs Managers are learning to manage the individual and not the position In order to give

                  managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                  leadership training workshops and continual learning resources In 2011 906 of managers at

                  BrightPoint NA participated in the development opportunities offered and also made an effort to

                  37

                  help reinforce the learning of their team members This signals that our leadership team is taking

                  an active interest in professional development and its connection to employee commitment

                  As BrightPoint continues to increase focus on employee engagement the organization will grow

                  stronger and maintain a substantial advantage over our competition Our employees possess the

                  knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                  through their genuine commitment will deliver what our customers want with increasing

                  efficiency and effectiveness Our responsibility is value-creation by growing our business and

                  maintaining high levels of customer service and loyalty We believe the best way to accomplish

                  this is through a strong committed and engaged workforce

                  Performance Model Adopted At Mohali Plant

                  38

                  Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                  39

                  Recruiting

                  The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                  applicants also can influence future employeesrsquo engagement and commitment If your firm has

                  designed jobs specifically to engage employees then organization want to ensure that recruiting

                  ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                  skilled team environment or minimal supervision Applicants who notice and respond to these

                  ads will more likely be motivated by these features Also consider how organization might best

                  seek candidates from inside your organization When Organisation recruit existing employees for

                  desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                  commitment (by providing growth and advancement opportunities to employees in return for

                  their loyalty) If Organisation recruit from outside when qualified internal candidates are

                  available Organization may unwittingly suggest to current employees that your company is not

                  willing to reciprocate their commitment Existing staff may then begin questioning their own

                  commitment to the firm By contrast organisation recruit external candidates to both the job and

                  your organization For these candidates ensure that recruiting messages highlight attractive job

                  features organizational values and commitment reciprocity That is in return for performance

                  and dedication your company offers competitive pay and benefits flexible work hours and

                  learning and career advancement opportunities Also remember that prospective employees have

                  multiple commitments You will inevitably have to compete with those commitments as

                  organization try to attract candidates to your firm Most people find it easier to make a new

                  commitment when it is compatible with their other obligations For example you boost your

                  chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                  work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                  Commitmentrdquo

                  40

                  Employee Selection

                  Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                  fill available positions When organisation select the right individuals for the right jobs new

                  hires carry out their work more smoothly and experience fewer performance problems The

                  result Greater enjoyment ofmdashand engagement inmdashthe job

                  To enhance engagement through your selection of employees identify those candidates who are

                  best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                  that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                  they know about the role and having them provide work samples Most candidates will view

                  these techniques more positively than tests with less apparent relevance such as personality and

                  integrity assessments Successful candidates feel good about having ldquopassed the test and see

                  company as careful and capable for having selected them A positive initial impression of an

                  employer encourages growth of long-term commitment

                  Training and Development

                  Training and development can serve as additional levers for enhancing engagement and

                  commitment For new hires training usually begins with orientation Orientation presents several

                  important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                  important it gives you a chance to encourage employee engagement by explaining how the new

                  hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                  Electronics describe how r company is organized introduce the new employee to his or her co-

                  workers give the person a tour of the area where he or she will be working and explain safety

                  regulations and other procedural matters In short you foster person-organization fitmdashvital for

                  developing productive and dedicated employees Through training you help new and current

                  41

                  employees acquire the knowledge and skills they need to perform their jobs And employees who

                  enhance their skills through training are more likely to engage fully in their work because they

                  derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                  company as well as their own employability in the job market In addition most companies offer

                  higher wages for skilled workers to compensate them for their greater value and to discourage

                  turnover

                  Compensation

                  Like the HR practices discussed above compensation can powerfully influence employee

                  engagement and commitment Some compensation components encourage commitment to

                  employers while others motivate engagement in the job It is possible to stimulate one and not

                  the other though itrsquos generally better to foster both For example a company that offers a strong

                  performance incentive system but no retirement plan will probably realize exceptional

                  engagement from its workers however they may eventually commit themselves to another

                  company that does offer a good retirement plan Meanwhile an organization that offers generous

                  retirement benefits but a traditional seniority-based pay grade system may have committed

                  employees however these workers might deliver pedestrian performance as they bide their time

                  until retirement In designing compensation plans you therefore need to consider employee

                  engagement and commitment strategically

                  Encourage managers to include employees in the goal-setting process This technique helps to

                  ensure that workers understand the goals It also promotes acceptance of challenging objectives

                  because people generally feel more committed to goals they have helped define In addition

                  consider how you and other managers will recognize and encourage contributions that exceed

                  expectations For example when a piece of equipment malfunctions Joe finds other ways to

                  maintain production rather than merely shutting down the machine and waiting for the

                  42

                  maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                  offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                  up Performance management processes operate on a continuous basis Therefore they provide

                  perhaps the best ongoing opportunities for employers to foster employee engagement and

                  commitment For example managers can use routine discussions about performance and

                  feedback sessions to learn which aspects of the job hold the most interest for each employee and

                  which tasks are most challenging During such discussions managers also can define what going

                  above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                  contributions An employeersquos aspirations and career goals can receive careful attention during

                  performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                  can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                  your organization and the employeersquos other life commitments Through such means the

                  organization personalizes its relationship to each employee and provides support while also

                  expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                  To further engage employees and win their commitment through your performance management

                  programs consider how to treat your organizationrsquos most experienced employees In many cases

                  these employees understand the intricacies of a job better than their supervisors or managers do

                  By virtue of long identification with your organization they may be deeply committed to high-

                  level goals They use their expertise to contribute in ways that newer employees simply cannot

                  match But many of them also may be planning to retire soon especially if they are from the

                  ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                  a performance management system that recognizes and rewards proactive sharing of knowledge

                  and expertise among co-workers For example create knowledge repositories or learning

                  histories that can be stored in databases that employees can access and then create incentives

                  43

                  for people who contribute to and use these repositories Of course effective performance

                  management systems also identify employees who are not meeting expectations Failing to

                  address problem performance can erode other employeesrsquo engagement and commitment as their

                  workloads increase and they conclude that the company is willing to tolerate poor performance

                  If feedback coaching and remedial training are of little avail the manager may need to move the

                  person to a different position within the company where he or she can make a more valuable

                  contribution or let the individual go if there is no good match elsewhere in the organization

                  44

                  Chapter-V

                  RESEARCH METHODOLOGY

                  The basic task of research is to generate accurate information for use in decision-making

                  Research can be defined as the systematic and objective process of gathering recording and

                  analyzing data for aid in making business decisions As the project involves analyzing of

                  45

                  financial structure the research is exploratory in nature covering financial parameters and come

                  of the important ratios to carry out research There are basically two techniques adopted for

                  obtaining information

                  Primary Data

                  Secondary Data

                  Primary Data is gathered specifically for the project at hand through personal interviews with

                  the accounts officers

                  Sample Size = 100 Employees

                  Secondary data is previously collected and assembled for some project other than the one at

                  hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                  less expensive than the primary date

                  Secondary Data can be obtained from both external and internal sources

                  External data may be collected from books and periodicals government sources media and other

                  commercial sources

                  Internal data is that secondary data which is created recorded or generated by the organization

                  As the project is explanatory in nature secondary data is collected from the reports of the

                  company books journals and interest Secondary data is gathered from annual reports official

                  records and standing orders of the units

                  CHAPTER - VI

                  DATA ANALYSIS AND INTERPRETATION

                  46

                  The data after collection is to be processed and analyzed in accordance with the outline

                  and down for the purpose at the time of developing research plan

                  Technically speaking processing implies editing coding classification and tabulation of

                  collected data so that they are amenable to analysis The term analysis refers to the computation

                  of certain measures along with searching for pattern groups Thus in the process of analysis

                  relationship or difference should be subjected to statistical tests of significance to determine with

                  what validity data can be said to indicate any conclusions

                  The analysis of data in a general way involves a number of closely related operations

                  which are performed with the purpose of summarizing the collected data and organizing them in

                  such a manner that they answer the research questions In this study the researcher followed

                  above process carefully and it is presented in this chapter

                  47

                  Table 41 ndash To know the department in which employees are belongs to

                  S

                  ou rc

                  e

                  survey data

                  Inference

                  From the above table it shows that 35 of employees are belongs to

                  production department

                  FIGURE 41

                  S

                  SI No

                  D

                  Department

                  N

                  No of Respondents

                  P

                  Percentage

                  1

                  1

                  M

                  Mechanical

                  3

                  30

                  3

                  30

                  2

                  2

                  E

                  Electrical

                  2

                  25

                  2

                  25

                  3

                  3

                  P

                  Production

                  3

                  35

                  3

                  35

                  4

                  4

                  O

                  Others

                  1

                  10

                  1

                  10

                  T

                  Total

                  1

                  100

                  1

                  100

                  48

                  REPRESENTS THE DEPARTMENT

                  Table 42 ndash To know working experience of the employees

                  Source survey data

                  Inference

                  From the above table it shows that 34 of the employees have 4 ndash 6

                  years experience

                  S

                  SI No

                  W

                  Work Experience

                  N

                  No of Respondents

                  P

                  Percentage

                  1

                  1

                  B

                  Below 2 years

                  1

                  33

                  1

                  13

                  2

                  2

                  2

                  2ndash 4 years

                  3

                  30

                  3

                  30

                  3

                  3

                  4

                  4ndash 6 years

                  3

                  34

                  3

                  34

                  4

                  4

                  A

                  Above 6 years

                  2

                  23

                  2

                  23

                  T

                  otal

                  1

                  100

                  1

                  100

                  49

                  FIGURE 42

                  REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                  Table 43 ndash To know the physical working environment

                  S

                  SI No

                  W

                  Working Environment

                  N

                  No of Respondents

                  P

                  Percentage

                  1

                  1

                  E

                  Excellent

                  1

                  12

                  1

                  12

                  2

                  2

                  G

                  Good

                  5

                  57

                  5

                  57

                  3

                  3

                  F

                  Fair

                  2

                  28

                  2

                  28

                  4

                  4

                  P

                  Poor

                  0

                  03

                  0

                  33

                  5

                  5

                  V

                  Very Poor

                  0

                  00

                  0

                  00

                  T

                  Total

                  1

                  100

                  1

                  100

                  Source survey data

                  Inference

                  From the above table it shows that 57 of the employees were feeling good about the working environment

                  50

                  FIGURE 43

                  REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                  51

                  Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                  S

                  SI No

                  N

                  Non-Monitory Benefits offered

                  to Employees

                  N

                  No of Respondents

                  P

                  Percentage

                  1

                  1

                  H

                  Highly Satisfied

                  1

                  14

                  1

                  14

                  2

                  2

                  S

                  Satisfied

                  5

                  54

                  5

                  54

                  3

                  3

                  N

                  Neither Satisfied nor Dissatisfied

                  2

                  25

                  2

                  25

                  4

                  4

                  D

                  Dissatisfied

                  0

                  05

                  0

                  05

                  5

                  5

                  H

                  Highly Dissatisfied

                  0

                  02

                  0

                  02

                  Total 1

                  100

                  1

                  100

                  Source survey data

                  Inference

                  From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                  FIGURE 44

                  REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                  52

                  Table 45 ndash To know the satisfaction level of respondents towards the work

                  assigned

                  Source survey dataInference

                  From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                  FIGURE 45

                  S

                  SI No

                  A

                  Amount of Work

                  N

                  No of Respondents

                  P

                  Percentage

                  1

                  1

                  H

                  Highly satisfied

                  2

                  20

                  2

                  20

                  2

                  2

                  S

                  Satisfied

                  4

                  45

                  4

                  45

                  3

                  3

                  N

                  Neither Satisfied nor Dissatisfied

                  1

                  12

                  1

                  12

                  4

                  4

                  D

                  Dissatisfied

                  1

                  18

                  1

                  18

                  5

                  5

                  H

                  Highly Dissatisfied

                  0

                  06

                  0

                  06

                  Total 1

                  100

                  1

                  100

                  53

                  REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                  54

                  Table 46 ndash Opinion about the career development programme in their organisation

                  S

                  SI No

                  C

                  Career Development

                  N

                  No of Respondents

                  P

                  Percentage

                  H

                  Highly satisfied

                  1

                  12

                  1

                  12

                  S

                  Satisfied

                  5

                  56

                  5

                  56

                  N

                  Neither Satisfied nor Dissatisfied

                  2

                  22

                  2

                  22

                  D

                  Dissatisfied

                  1

                  10

                  1

                  10

                  H

                  Highly Dissatisfied

                  0

                  00

                  0

                  00

                  Total 1

                  100

                  1

                  100

                  Source survey data

                  Inference

                  From the above table it shows that 56 of the employees were satisfied

                  with the opinion about the carrier development programme in their organisation

                  FIGURE 46

                  REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                  PROGRAMME IN THEIR ORGANISATION

                  55

                  Table 47 ndash To know the cooperation of co-workers

                  S

                  SI No

                  C

                  Co-operation of Workers

                  N

                  No of Respondents

                  P

                  Percentage

                  1

                  1

                  H

                  Highly satisfied

                  2

                  20

                  2

                  20

                  2

                  2

                  S

                  Satisfied

                  6

                  66

                  6

                  66

                  3

                  3

                  N

                  Neither Satisfied nor Dissatisfied

                  1

                  11

                  1

                  11

                  4

                  4

                  D

                  Dissatisfied

                  0

                  03

                  0

                  03

                  5

                  5

                  H

                  Highly Dissatisfied

                  0

                  00

                  0

                  00

                  Total 1

                  100

                  1

                  100

                  Source survey data

                  Inference

                  From the above table it shows that 66 of the employees were satisfied

                  with the cooperation of co-workers

                  FIGURE 47

                  56

                  REPRESENTS THE COOPERATION OF CO-WORKERS

                  57

                  Table 48 ndash To know the satisfaction of Respondents with top management

                  S

                  SI No

                  S

                  Satisfaction with Top

                  Management

                  N

                  No of Respondents

                  P

                  Percentage

                  1

                  1

                  H

                  Highly satisfied

                  2

                  26

                  2

                  26

                  2

                  2

                  S

                  Satisfied

                  5

                  51

                  5

                  51

                  3

                  3

                  N

                  Neither Satisfied nor Dissatisfied

                  1

                  17

                  1

                  17

                  4

                  4

                  D

                  Dissatisfied

                  0

                  06

                  0

                  06

                  5

                  5

                  H

                  Highly dissatisfied

                  0

                  00

                  0

                  00

                  Total 1

                  100

                  1

                  100

                  Source survey data

                  Inference

                  From the above table it shows that 51 of the employees were satisfied with the top management

                  FIGURE 48

                  58

                  REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                  Table 49 ndash To know the satisfaction of Respondents with their subordinates

                  Source survey data

                  Inference

                  From the above table it shows that 67 of the employees were satisfied with their subordinates

                  S

                  SI

                  No

                  S

                  Satisfaction with Subordinates

                  N

                  No of Respondents

                  P

                  Percentage

                  1

                  1

                  H

                  Highly satisfied

                  1

                  12

                  1

                  12

                  2

                  2

                  S

                  Satisfied

                  6

                  67

                  6

                  67

                  2

                  3

                  N

                  Neither Satisfied nor Dissatisfied

                  1

                  14

                  1

                  14

                  4

                  D

                  Dissatisfied

                  0

                  07

                  0

                  07

                  5

                  5

                  H

                  Highly Dissatisfied

                  0

                  00

                  0

                  00

                  Total 1

                  100

                  1

                  100

                  59

                  FIGURE 49

                  REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                  60

                  Table 410 ndash To know the level of satisfaction regarding nature of job

                  S

                  SI No

                  J

                  Job Satisfaction

                  N

                  No of Respondents

                  P

                  Percentage

                  1

                  1

                  H

                  Highly satisfied

                  2

                  22

                  2

                  22

                  2

                  2

                  S

                  Satisfied

                  5

                  56

                  5

                  56

                  3

                  3

                  N

                  Neither Satisfied nor Dissatisfied

                  1

                  16

                  1

                  16

                  4

                  4

                  D

                  Dissatisfied

                  0

                  07

                  0

                  07

                  5

                  5

                  H

                  Highly Dissatisfied

                  0

                  00

                  0

                  00

                  Total 1

                  100

                  1

                  100

                  Source survey dataInference

                  From the above table it shows that 56 of the employees were satisfied with their job

                  FIGURE 410

                  61

                  REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                  Table 411 ndash To know whether there is any job pressure in their work

                  Source survey data

                  Inference

                  From the above table it shows that 72 of employees said there is job pressure in their work

                  FIGURE 411

                  REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                  S

                  SI No

                  J

                  Job Pressure

                  N

                  No of Respondents

                  P

                  Percentage

                  1

                  1

                  Y

                  Yes

                  7

                  72

                  7

                  72

                  2

                  2

                  N

                  No

                  2

                  28

                  2

                  28

                  T

                  Total

                  1

                  100

                  1

                  100

                  62

                  Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                  amp talents

                  S

                  SI No

                  D

                  Development of Skills and

                  Talents

                  N

                  No of Respondents

                  P

                  Percentage

                  1

                  1

                  H

                  Highly Agree

                  1

                  12

                  1

                  12

                  2

                  2

                  A

                  Agree

                  5

                  52

                  5

                  52

                  3

                  3

                  N

                  Neither Agree nor Disagree

                  2

                  28

                  2

                  28

                  4

                  4

                  D

                  Disagree

                  0

                  06

                  0

                  06

                  5

                  5

                  H

                  Highly Disagree

                  0

                  02

                  0

                  02

                  Total 1

                  100

                  1

                  100

                  Source survey data

                  Inference

                  From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                  63

                  FIRGURE 412

                  REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                  64

                  Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                  S

                  SI No

                  W

                  Welfare Facilities

                  N

                  No of Respondents

                  P

                  Percentage

                  1

                  1

                  H

                  Highly satisfied

                  0

                  09

                  9

                  09

                  2

                  2

                  S

                  Satisfied

                  5

                  57

                  5

                  57

                  3

                  3

                  N

                  Neither Satisfied nor Dissatisfied

                  2

                  29

                  2

                  29

                  4

                  4

                  D

                  Dissatisfied

                  5

                  05

                  0

                  05

                  5

                  5

                  H

                  Highly Dissatisfied

                  0

                  00

                  0

                  00

                  Total 1

                  100

                  1

                  100

                  Source survey data

                  Inference

                  From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                  FIGURE 413

                  REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                  65

                  Table 414 ndash To know the employee satisfaction towards the salary

                  Source survey data

                  Inference

                  From the above table it shows that 67 of the employees were satisfied

                  with their salary

                  FIGURE 414

                  REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                  S

                  SI No

                  P

                  Payment Satisfaction

                  N

                  No of Respondents

                  P

                  Percentage

                  1

                  1

                  Y

                  Yes

                  6

                  67

                  6

                  67

                  2

                  2

                  N

                  No

                  3

                  33

                  3

                  33

                  T

                  otal

                  1

                  100

                  1

                  100

                  66

                  Table 415 ndash To know the employees willingness amp Commitment Towards

                  Organisation

                  Source survey data

                  Inference

                  From the above table it shows that 59 of the employees were willing to

                  continue in this organisation

                  FIGURE 415

                  REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                  S

                  SI No

                  W

                  Willingness to Work

                  N

                  No of Respondents

                  P

                  Percentage

                  1

                  1

                  Y

                  Yes

                  5

                  59

                  5

                  59

                  2

                  2

                  N

                  No

                  4

                  41

                  4

                  41

                  T

                  Total

                  1

                  00

                  1

                  00

                  67

                  CHI-SQUARE METHOD

                  The chi square test is one of the simplest and most widely used non-

                  parametric tests in statistical work As a non-parametric test it can be used to determine

                  if categorical data shows dependency or the two classifications are independent It can

                  also be used to make comparisons between theoretical population and actual data

                  when categories are used

                  n

                  Chi square χsup2= sum (O-E) sup2 E

                  i =1

                  Where O= observed frequency

                  E= expected frequency

                  68

                  OBSERVED FREQUENCY

                  Table 419 shows the relationship between the department and the job satisfaction

                  Over All

                  Job

                  SatisfactionHighly

                  SatisfiedSatisfied

                  Neither

                  Satisfied nor

                  Dissatisfied

                  DissatisfiedHighly

                  Dissatisfied

                  Sub

                  Total

                  Mechanical 5 6 14 3 2 30

                  Electrical 6 8 6 3 2 25

                  Production 9 13 7 4 2 35

                  Others 2 3 2 2 1 10

                  Sub Total 22 30 29 12 7 100

                  69

                  EXPECTED FREQUENCY

                  Over All

                  Job

                  SatisfactionHighly

                  SatisfiedSatisfied

                  Neither

                  Satisfied nor

                  Dissatisfied

                  DissatisfiedHighly

                  Dissatisfied

                  Sub

                  Total

                  Mechanical 7 8 9 4 2 30

                  Electrical 5 8 7 3 2 25

                  Production 8 11 10 4 2 35

                  Others 2 3 3 1 1 10

                  Sub Total 22 30 29 12 7 100

                  Null Hypothesis (Ho)

                  There is no significant difference between the department and the job satisfaction

                  Alternative Hypothesis (Ho)

                  There is significant difference between the job satisfaction

                  Co Relation

                  70

                  Chapter-V

                  CONCLUSIONS AND

                  RECOMMENDATIONS

                  71

                  CONCLUSION

                  On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                  Ltd Mohali made in the previous chapters following conclusions are drawn

                  General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                  Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                  environment of the company is very healthy The visitors feel happy after the campus

                  Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                  indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                  building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                  Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                  its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                  position by channelising these internal accruals to fund its expansion programmes

                  Working results PTL has registered a handsome and constant growth in its profits because

                  of a brisk demand for new and better technology electronic items None of the other electronic

                  company has shown such a steady growth Philips has recorded the lowest current ratio

                  However with this lowest current ratio PTL still enjoys moderate payment period and highest

                  velocity of creditors and debtors only due to commitment of itrsquos employees

                  72

                  SUMMARY

                  According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                  employee loyalty are praise and recognition a sense of contribution to the company learning and

                  development and having a best friend at work

                  Creating a fairy-tale work environment begins withrecognition Your employees need it more

                  than money perks or titles Here are eight tips regarding recognition Remember these and your

                  employees may just start whistling while they work It is up to me The corporate culture or

                  financial rewards will not make your team successful It is up to you Recognition is one thing

                  that is completely in your control

                  Strong relationships are vital in todays economy Strengthening employee relationships is even

                  more necessary as companies downsize and lay off As your workforce shrinks and you need to

                  do more with less keeping quality employees becomes even more critical As a manager it is

                  your job to bond your best people to your company through recognition And you also must help

                  direct and motivate your core performers

                  Simple rewards earn big returns There are some relatively simple things you can do that will

                  earn big returns For example remember your employees birthdays and work anniversaries find

                  out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                  spend time with their kids) make the most of your formal service awards with some preparation

                  and a group presentation walk around your department every day and talk to your

                  people and thank them sincerely and often

                  73

                  Make it specific Praise and recognition must be specific to have impact General praise such as

                  You do great work actually can have the opposite effect and leave your employees wondering

                  Does he have any idea what I really do around here Specific praise links individual

                  accomplishments to company goals For example Cheryl I noticed the way you handled that

                  customer complaint Great work As you know we value quick resolutions of problems as

                  one of our core strategies

                  Ask the best to stay Call your best people into your office one at a time Let that bright young

                  college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                  your team relies on her expertise and organizational skillsRemarkably a significant percent of

                  high-impact performers report that they left their last job because No one ever asked me to

                  stay

                  Forget cash

                  Remember the saying Money cant buy everything Well its true Dont wait until you can

                  offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                  work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                  recognized and involved they are much less likely to keep asking about money

                  Recognize

                  Recognition means most to an employee when it is sincere and spontaneous According to the

                  largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                  at least every seven days If you wait until a year-end party or an annual review you are waiting

                  much too long to recognize and you probably are losing people you do not need to

                  74

                  Recognition works

                  Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                  performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                  ways that build high commitment typically are on the order of 30 to 50 percent

                  Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                  Learn to recognize your employees for their efforts thank them often and reward their

                  achievements You can awaken them from their anger and apathy and they will fall in love with

                  their jobs again Chances are you will work together happily ever after

                  So there is direct relation with employee satisfaction and their commitment towards the

                  organization and it is also clear from the above discussion that only monetary elements are not

                  sufficient for employee satisfaction rather other element like employer behavior recognisation

                  and other moral value

                  75

                  RECOMMENDATIONS

                  PHILIPS should increase its capacity utilization It should work at full capacity to

                  minimize its cost of production With this increase in capacity utilization the total cost

                  will spread over more units thereby decreasing the per unit cost

                  PHILIPS should decrease the credit facilities provided to its consumers The payback

                  period is quite high in case of debtors as compared to creditors it should be more or less

                  equal as it will help in improving company liquidity

                  PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                  business as it accounts very less as compare to other businesses of Philips

                  Another recommendation for Mohali plant is about the HR department that is they

                  should appoint permanent and skilled workers as against casual workers which generally add

                  up to the profit of the company

                  76

                  BIBLIOGRAPHY

                  1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                  2 Monthly Journals of Philips Electronics India Ltd

                  3 Authentic Leadership Medtronic CEO Bill George

                  4 wwwindiaphilipscom

                  5 wwwwikipediacom

                  6 httpwwwemployeecommitmentcom

                  7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                  8 Employee Commitment A Leader Ship Guide Joe Folkman

                  9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                  77

                  Questionnaire

                  Name __________________________________________________________

                  Age______________________________ Gender _______________________

                  Qualification _______________________ Contact No ___________________

                  Q1 In which department you are working

                  Electrical Production Mechanical Other

                  Q2 What is your working experience

                  gt2 Years 2-4 Years 4-6 Years lt 6 Years

                  Q3 How You like the physical Working Environment of the organization

                  Excellent Good Fair Poor Very Poor

                  Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                  Highly Dissatisfied Dissatisfied

                  Q5 Are you satisfied with your work

                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                  Highly Dissatisfied Dissatisfied

                  Q6 Are you satisfied with the career development programe of the company

                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                  Highly Dissatisfied Dissatisfied

                  Q7 Is other staff of the organization is co-operative with you

                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                  Highly Dissatisfied Dissatisfied

                  Q8 Are you satisfied with top level management

                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                  Highly Dissatisfied Dissatisfied

                  78

                  Q9 Are you satisfied with your subordinates

                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                  Highly Dissatisfied Dissatisfied

                  Q10 Are you satisfied with the nature of the Job

                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                  Highly Dissatisfied Dissatisfied

                  Q11 Do you have any Job Pressure in work

                  Yes No

                  Q12 Do you satisfied with the opportunities provided by the organisation

                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                  Highly Dissatisfied Dissatisfied

                  Q13 Are you satisfied with the welfare facilities provided by the organisation

                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                  Highly Dissatisfied Dissatisfied

                  Q14 Are you satisfied towards your salary

                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                  Highly Dissatisfied Dissatisfied

                  Q15 Are you committed towards the organisation

                  Yes No

                  Signature

                  • SSI No
                  • DDepartment
                  • NNo of Respondents
                  • PPercentage
                  • 11
                  • MMechanical
                  • 330
                  • 330
                  • 22
                  • EElectrical
                  • 225
                  • 225
                  • 33
                  • PProduction
                  • 335
                  • 335
                  • 44
                  • OOthers
                  • 110
                  • 110
                  • TTotal
                  • 1100
                  • 1100
                  • SSI No
                  • WWork Experience
                  • NNo of Respondents
                  • PPercentage
                  • 11
                  • BBelow 2 years
                  • 133
                  • 113
                  • 22
                  • 2 2ndash 4 years
                  • 330
                  • 330
                  • 33
                  • 4 4ndash 6 years
                  • 334
                  • 334
                  • 44
                  • AAbove 6 years
                  • 223
                  • 223
                  • Total
                  • 1100
                  • 1100
                  • SSI No
                  • AAmount of Work
                  • NNo of Respondents
                  • PPercentage
                  • 11
                  • HHighly satisfied
                  • 220
                  • 220
                  • 22
                  • SSatisfied
                  • 445
                  • 445
                  • 33
                  • NNeither Satisfied nor Dissatisfied
                  • 112
                  • 112
                  • 44
                  • DDissatisfied
                  • 118
                  • 118
                  • 55
                  • HHighly Dissatisfied
                  • 006
                  • 006
                  • Total
                  • 1100
                  • 1100
                  • SSI No
                  • SSatisfaction with Subordinates
                  • NNo of Respondents
                  • PPercentage
                  • 11
                  • HHighly satisfied
                  • 112
                  • 112
                  • 22
                  • SSatisfied
                  • 667
                  • 667
                  • 23
                  • NNeither Satisfied nor Dissatisfied
                  • 114
                  • 114
                  • 4
                  • DDissatisfied
                  • 007
                  • 007
                  • 55
                  • HHighly Dissatisfied
                  • 0 00
                  • 000
                  • Total
                  • 1100
                  • 1100
                  • SSI No
                  • JJob Pressure
                  • NNo of Respondents
                  • PPercentage
                  • 11
                  • YYes
                  • 772
                  • 772
                  • 22
                  • NNo
                  • 228
                  • 228
                  • TTotal
                  • 1100
                  • 1100
                  • SSI No
                  • PPayment Satisfaction
                  • NNo of Respondents
                  • PPercentage
                  • 11
                  • YYes
                  • 667
                  • 667
                  • 22
                  • NNo
                  • 333
                  • 333
                  • Total
                  • 1100
                  • 1100
                  • SSI No
                  • WWillingness to Work
                  • NNo of Respondents
                  • PPercentage
                  • 11
                  • YYes
                  • 559
                  • 559
                  • 22
                  • NNo
                  • 441
                  • 441
                  • TTotal
                  • 100
                  • 100
                    • MISSION amp VISION
                    • Mission
                    • Vision
                    • Philips Electronics India Limited
                      • SSI No
                      • WWorking Environment
                      • NNo of Respondents
                      • PPercentage
                      • 11
                      • EExcellent
                      • 112
                      • 112
                      • 22
                      • GGood
                      • 557
                      • 557
                      • 33
                      • FFair
                      • 228
                      • 228
                      • 44
                      • PPoor
                      • 003
                      • 033
                      • 55
                      • VVery Poor
                      • 000
                      • 000
                      • TTotal
                      • 1100
                      • 1100
                      • SSI No
                      • NNon-Monitory Benefits offered to Employees
                      • NNo of Respondents
                      • PPercentage
                      • 11
                      • HHighly Satisfied
                      • 114
                      • 114
                      • 22
                      • SSatisfied
                      • 554
                      • 554
                      • 33
                      • NNeither Satisfied nor Dissatisfied
                      • 225
                      • 225
                      • 44
                      • DDissatisfied
                      • 005
                      • 005
                      • 55
                      • HHighly Dissatisfied
                      • 002
                      • 002
                      • Total
                      • 1100
                      • 1100
                      • SSI No
                      • CCareer Development
                      • NNo of Respondents
                      • PPercentage
                      • HHighly satisfied
                      • 112
                      • 112
                      • SSatisfied
                      • 556
                      • 556
                      • NNeither Satisfied nor Dissatisfied
                      • 222
                      • 222
                      • DDissatisfied
                      • 110
                      • 110
                      • HHighly Dissatisfied
                      • 000
                      • 000
                      • Total
                      • 1100
                      • 1100
                      • SSI No
                      • CCo-operation of Workers
                      • NNo of Respondents
                      • PPercentage
                      • 11
                      • HHighly satisfied
                      • 220
                      • 220
                      • 22
                      • SSatisfied
                      • 666
                      • 666
                      • 33
                      • NNeither Satisfied nor Dissatisfied
                      • 111
                      • 111
                      • 44
                      • DDissatisfied
                      • 003
                      • 003
                      • 55
                      • HHighly Dissatisfied
                      • 000
                      • 000
                      • Total
                      • 1100
                      • 1100
                      • SSI No
                      • SSatisfaction with Top Management
                      • NNo of Respondents
                      • PPercentage
                      • 11
                      • HHighly satisfied
                      • 226
                      • 226
                      • 22
                      • SSatisfied
                      • 551
                      • 551
                      • 33
                      • NNeither Satisfied nor Dissatisfied
                      • 117
                      • 117
                      • 44
                      • DDissatisfied
                      • 006
                      • 006
                      • 55
                      • HHighly dissatisfied
                      • 000
                      • 000
                      • Total
                      • 1100
                      • 1100
                      • SSI No
                      • JJob Satisfaction
                      • NNo of Respondents
                      • PPercentage
                      • 11
                      • HHighly satisfied
                      • 222
                      • 222
                      • 22
                      • SSatisfied
                      • 556
                      • 556
                      • 33
                      • NNeither Satisfied nor Dissatisfied
                      • 116
                      • 116
                      • 44
                      • DDissatisfied
                      • 007
                      • 007
                      • 55
                      • HHighly Dissatisfied
                      • 000
                      • 000
                      • Total
                      • 1100
                      • 1100
                      • SSI No
                      • DDevelopment of Skills and Talents
                      • NNo of Respondents
                      • PPercentage
                      • 1 1
                      • HHighly Agree
                      • 112
                      • 112
                      • 22
                      • AAgree
                      • 552
                      • 552
                      • 33
                      • NNeither Agree nor Disagree
                      • 228
                      • 228
                      • 44
                      • DDisagree
                      • 006
                      • 006
                      • 55
                      • HHighly Disagree
                      • 002
                      • 002
                      • Total
                      • 1100
                      • 1100
                      • SSI No
                      • WWelfare Facilities
                      • NNo of Respondents
                      • PPercentage
                      • 11
                      • HHighly satisfied
                      • 009
                      • 909
                      • 22
                      • SSatisfied
                      • 557
                      • 557
                      • 33
                      • NNeither Satisfied nor Dissatisfied
                      • 229
                      • 229
                      • 44
                      • DDissatisfied
                      • 505
                      • 005
                      • 55
                      • HHighly Dissatisfied
                      • 000
                      • 000
                      • Total
                      • 1100
                      • 1100
                        • SUMMARY
                        • RECOMMENDATIONS
                        • BIBLIOGRAPHY

                    10

                    can apply both the lsquofundamentalrsquo and the lsquoappliedrsquo labels to many of the projects that wersquore

                    working on because they are both very flexible termsrdquo Philips Researchrsquos work on sleep for

                    instance is an excellent example of this more dynamic approach ldquoThis is a very important area

                    for Philips ndash but therersquos currently very little fundamental knowledge available Thatrsquos why wersquore

                    involved in investigating the key issues at a more fundamental level together with our university

                    and research institute partners The only difference is that we want this research to lead to

                    marketable products and solutionsrdquo

                    Open Innovation in new areas

                    Despite the flexible nature of the ldquofundamentalrdquo and ldquoappliedrdquo labels it is still possible to detect

                    a decline in some areas of more fundamental research at Philips in recent years ldquoThis has mainly

                    occurred in fields that donrsquot support the execution of our companyrsquos Health and Well-being

                    strategyrdquo says Aarts As he explains this refocusing exercise has gone hand-in-hand with an

                    expansion of more fundamental research activities in a number of new fields such as deep-brain

                    stimulation and multi-modal imaging for healthcare applications ldquoIn these fields wersquore

                    considered to be an extremely important research partner ndash especially by colleagues working in

                    universitiesrdquo In the future Philips Research will continue to develop its reputation in a number

                    of exciting fundamental domains ndash ldquogreen lightingrdquo and skincare are just two examples ndash albeit

                    with a more applied focus ldquoHopefully this research will enable us to build on our strong

                    heritage of improving the quality of peoplersquos lives

                    11

                    BOARD OF DIRECTORS

                    Non-Executive Director amp Chairman S M Datta

                    Executive Vice Chairman amp Managing Director Murali Sivaraman

                    Executive Director Jan-Hein Louwman

                    Non-Executive Director S Venkatramani

                    India Management Team

                    MURALI SIVARAMANN - CEO

                    ANJAN BOSE - Healthcare

                    JAN-HEIN LOUWMAN ndash CEO

                    MAHESH KRISHNAN ndash Consumer lifestyle

                    RAJEEV CHOPRA ndash lighting

                    RAKESH SHARMA ndash Strategic Business Development

                    S NAGARAJAN ndash Human resources

                    VIVEK SHARMA ndash Chief Marketing Officer

                    WIDO MENHARDT ndash Philips Innovation Campus

                    12

                    Corporate Office-

                    Philips Electronics India Ltd

                    Technopolis Knowledge Park

                    Mahakali Caves Road

                    Chakala Andheri (East)Mumbai 400 093

                    Tel +91 22 66912000

                    VISION 2012

                    Through the Vision 2012 strategy we aim to fuel growth by making Philips the leading brand in

                    Health and Well-being Vision 2012 further positions Philips as a market-driven people-centric

                    company with a strategy and a structure that fully reflect the needs of its customer base while

                    also increasing shareholder value This is implemented through sharpened strategies in the three

                    core sectors Healthcare Lighting and Consumer Lifestyle

                    ldquoWith Vision 2010 we are putting people right at the center of things with Health and Well-

                    being as our overarching theme We are thereby putting into practice our mission improving the

                    quality of life through the introduction of meaningful innovationsrdquo ndash Gerard Kleisterlee

                    President and CEO of Royal Philips Electronic

                    Our Ways of Working

                    1 We are a people-centric company that organizes around customers and markets

                    2 We invest in a strong brand and consistently deliver on our brand promise of ldquosense and

                    simplicityrdquo in our actions products and services

                    13

                    3 We deliver innovation by investing in world class strengths in end-user insights

                    technology design and superior supplier networks

                    4 We develop our peoplersquos leadership talent and engagement and align ourselves with high

                    performance benchmarks

                    5 We invest in high growth and profitable businesses and emerging geographies to achieve

                    market leadership positions

                    6 We are committed to sustainability and focus on making the difference in efficient energy

                    use

                    7 We drive operational excellence and quality to best in class levels allowing us the above

                    mentioned strategic investments in our businesses

                    BRAND PROMISE

                    It is the combination of two unique capabilities that enables us to deliver on our ldquosense and

                    simplicityrdquo promise These capabilities are firstly by understanding people and secondly

                    technology integration and product design

                    We put our end users front and center of product innovations starting with understanding their

                    needs and aspirations We use best-in-class research facilities and agencies to validate and ensure

                    that our product innovations are designed around peoplersquos needs and aspirations easy to

                    experience and advanced

                    SUSTAINABILITY

                    14

                    In 2009 we evaluated our sustainability strategy and resolved to fully leverage sustainability as

                    an integral part of our overall strategy and an additional driver of growth as reflected in the

                    Philips Management Agenda 2012

                    To deliver on our brand promise of ldquosense and simplicityrdquo and at the same time provide the

                    company direction for the longer term in this area we have identified three sustainability

                    leadership key performance indicators where we can bring our competencies to bear lsquocarersquo

                    lsquoenergy efficiencyrsquo and lsquomaterialsrsquo including targets for 2015

                    Bringing care to more than 500 million people

                    Target 500 million lives touched by 2015

                    Improving energy efficiency of Philips products

                    Target 50 improvement by 2015 (for the average total product portfolio) compared to

                    2009

                    Closing the materials loop

                    Target Double global collection recycling amounts and recycled materials in products

                    by 2015 compared to 2009

                    Each sector will take the lead on one of the leadership key performance indicators with

                    Healthcare leading lsquocarersquo Lighting lsquoenergy efficiencyrsquo and Consumer Lifestyle lsquomaterialsrsquo

                    In addition we defined a set of complementary performance indicators to accelerate change and

                    drive performance including the EcoVision4 parameters

                    With EcoVision4 we have committed to the following by 2012

                    15

                    bull Generate 30 of total revenues from Green Products

                    bull Double investment in Green Innovations to a cumulative EUR 1 billion

                    bull Improve our operational energy efficiency by 25 and reduce our CO2 emissions by 25 all

                    compared with the base year 2007

                    SOCIAL COMMITMENT

                    Living up to this commitment means we use our capabilities to enhance the lives of our

                    employees and people in society at large Within the company we encourage teamwork and

                    collaboration in an environment that enables employees to reach their full potential

                    Building on our rich heritage of involvement in social issues we have established our own

                    approach of supporting the communities where we live and work focusing on energy efficiency

                    and healthcare

                    Sustainable lighting

                    There is a pressing need to find innovative lighting solutions for the 16 billion people who live

                    in areas with no access to the electricity grid or where the grid is unreliable Thatrsquos why we have

                    developed SMILE (Sustainable Model in Lighting Everywhere)

                    Launched as a pilot in 2006 in four Indian states SMILE includes two lighting solutions UDAY

                    a rechargeable portable lantern and KIRAN a hand-cranked LED flashlight Today are

                    distributed in eighth Indian states

                    16

                    SWOT ANALYSIS

                    Strengths

                    bull India was a market where the first mover enjoyed advantages over latecomers

                    bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

                    market could gain the largest market share

                    bull PHILIPS is committed to enhance its image to the Chinese market as investors

                    bull PHILIPS was building a wholly owned manufacturing plant in India to show the

                    Chinese the commitment Korea had to the Chinese society

                    bull Labor costs in India were less and would defray the cost of producing high-end

                    bull Samsung has been making color TVs for many years in Korea before moving to the Chinese

                    market

                    Weaknesses

                    bull PHILIPS must continue to control all costs to maintain success

                    bull India has a reputation of being a protected market (protectionism)

                    bull India was a market where the first mover enjoyed advantages over late comers PHILIPS is

                    trying to overcome the first comer advantage Japan manufacturers have over them by being those

                    first comers

                    bull Companies such as Sony and Matsushita had built sales and service networks that were

                    favorable to their sales programs in India while Samsung would have to catch up in that area

                    17

                    bull Samsung is not as experienced in manufacturing high-end TVs for a higher-end market

                    segment

                    Opportunities

                    bull Based on the data that on 28 of the 220 million rural households own a color TV PHILIPS

                    focus on the domestic India market should be to penetrate the rural household market which

                    would mean that for those purposes the low-end production of sets in the 13rdquo to 20rdquo range should

                    be produced to appeal to that segmentrsquos purchasing ability

                    bull Larger more high-end models can be produced to appeal to an urban customer in India as well

                    as being an export to the US and European higher end customers

                    bull With success in the higher-end manufacturing and sales of premium TVs in India PHILIPS can

                    establish themselves as high-end producers around the world

                    Threats

                    bull PHILIPS faces intense competition in the color TV market

                    bull A premium-priced product wouldnrsquot sell in large volumes so pricing can be a problem

                    bull Since PHILIPS didnrsquot have an established marketing strategy issues of how to market the

                    product may arise

                    bull Loss of profitability because related to over-employment at most facilities

                    bull Is the per capita income level such that it can support sales of product at any level

                    bull If PHILIPS fails to be successful in the Chinese market with high-end product it will be known

                    around the world bull India was a market where the first mover enjoyed advantages over late

                    comers

                    bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

                    18

                    market could gain the largest market share

                    bull PHILIPS is committed to enhance its image to the Chinese market as investors

                    PHILIPS ELECTRONICS MOHALI PLANT

                    The mohali plant was established in 1985 as PUNJAB ANAND LAMP Ltd as its second

                    division of lamp industry after the varodra plant at that time it was a joint stock company and

                    majority of shares was with Punjab Anand Lamp around 75 but in the year 2001 the company

                    ownership changed and the whole shares was bought by PHILIPS ELECTRONIC INDIA Ltd

                    and its name was changed to PHILIPS ELECTRONIC INDIA Ltd MOHALI LIGHT

                    FACTORY

                    The plant is situated in Industrial focal point PHASE-9 MOHALI near Mohali railway station

                    and is sreaded in 26 acres Total employees of tis plant is 532 including casual employees This

                    company is a landmark in the Punjab state as it is the only factory which is most profitable one

                    than any industry located in Punjab

                    19

                    OVERVIEW OF VARIOUS FRONTS OF

                    PHILIPS ELECTRONICS INDIA Ltd

                    Manufacturing-

                    Today the product range of Philips include the following products ndash

                    Televisions- LCD Plasma Flat Screen Smart Touch XL

                    Recorders DVD Players I pods and Home Theatre Systems

                    Audio Products - Audio Systems Remote Controls AudioVideo Accessories

                    Digital Photo Products and Frames

                    Portable Audio and Video Systems Accessories like Headphones and Speakers

                    PC Products - Mouse and Keyboard Multi Media Headsets External Hard Disk Drives

                    Mobile Phones

                    Male Shaving and Grooming - Dry Shavers Beard Trimmers

                    Personal Care - Beauty and Hair Care Products

                    20

                    Kitchen Appliances - Blenders and Hand Blenders Juicers and Citruspresses Food

                    Processors and Mixers Coffee Makers and Kettles Frying and Grilling Appliances

                    Toasters and Snacking Products

                    Household Products - Irons Vacuum Cleaners Water Purifiers

                    Professional Lighting - Industrial Shops and offices Road and Area Hospitality Sports

                    Lighting City Beautification and Petrol Stations

                    Automotive Lighting - In Cars Motorcycles and Trucks

                    Home Lighting

                    SERVICS

                    Philips E-waste Management Program in India

                    Philips has tied up with a recycler for collecting transporting and recycling unwanted broken

                    down consumer products

                    At Philips we offer consumers a convenient way of recycling their unwanted obsolete and

                    damaged Philips products by dropping them off at convenient locations The program

                    encompasses 8 major cities across India Consumers can approach one of 27 authorized Philips

                    service centres which will act as collection points for consumer products which need recycling

                    Our efforts are to expand the network in the near future

                    Philips ensures that the consumer products received will be recycled in an environment-friendly

                    manner Philips understand the corporate social responsibility and takes steps towards providing

                    a safer environment to the future generations We design our products to continuously realize

                    improvements and reduce their overall life cycle environmental impact Designing products for

                    21

                    recycling is an integral part of this approach Our aim is to use our planetrsquos limited resources

                    effectively and respect the principle of extended producer responsibility This also calls for

                    manufacturers to engage in developing solutions for effective and efficient recycling of their

                    products We will continue to promote and invest into improved recycling systems to reduce the

                    impact of electronic waste on the environment

                    MANUFACTURING AT MOHALI PLANT ndash

                    Mohali plant mainly manufactures lighting products basically of domestic usage this includes the

                    following products ndash

                    CFL bulbs ndash

                    1 Genie - 5 watt 8 watt 11 watt

                    2 Essential ndash 8 watt 11 watt 14 watt 18 watt 23 watt 29 watt

                    3 Tornado ndash 5 watt 8 watt 11 watt 14 watt 18 watt 23watt 29 watt

                    4 T5 slim tube 28 watt

                    Coil plant ndash Philips Electronics India is the only company that produces coils in the whole

                    lighting industries in the world and in India only at the MOHALI PLANT

                    22

                    Chapter-II

                    OBJECTIVES OF THE STUDY

                    23

                    OBJECTIVES OF THE STUDY

                    To study the various aspects of Satisfaction Level of the Employees working at Philips

                    Electronics India Ltd Mohali

                    To analyze the effect of Job satisfaction on the organisation

                    To determine the relation between job satisfaction of employees and their commitment

                    towards the organisation

                    To analyze the performance model adopted by the Philips Electronics India Ltd Mohali

                    to handle their manpower

                    To suggest remedial measures for the improvement of the companyrsquos performance

                    24

                    Chapter-III

                    Employees Commitment

                    25

                    Employees who are engaged in their work and committed to their organizations give companies

                    crucial competitive advantagesmdashincluding higher productivity and lower employee turnover

                    Thus it is not surprising that organizations of all sizes and types have invested substantially in

                    policies and practices that foster engagement and commitment in their workforces

                    But what are employee engagement and commitment exactly This report examines the ways in

                    which employers and corporate consultants define these terms today and offers ideas for

                    strengthening employee engagement Though different organizations define engagement

                    differently some common themes emerge These themes include employeesrsquo satisfaction with

                    their work and pride in their employer the extent to which people enjoy and believe in what they

                    do for work and the perception that their employer values what they bring to the table The

                    greater an employeersquos engagement the more likely he or she is to ldquogo the extra milerdquo and deliver

                    excellent on-the-job performance In addition engaged employees may be more likely to commit

                    to staying with their current organization Software giant Intuit2 for example found that highly

                    engaged employees are 13 times more likely to be high performers than less engaged

                    employees They are also five times less likely to voluntarily leave the company

                    Clearly engagement and commitment can potentially translate into valuable business results for

                    an organization To help you reap the benefits of an engaged committed workforce at your

                    organization this report provides guidelines for understanding and measuring employee

                    engagement and for designing and implementing effective engagement initiatives As you will

                    26

                    see everyday human resource practices such as recruitment training performance management

                    and workforce surveys can provide powerful levers for enhancing engagement

                    Employee Engagement Key Ingredients

                    ldquoEmployee Engagement Definedrdquo shows examples of engagement definitions used by various

                    corporations and consultancies Clearly definitions of employee engagement vary greatly across

                    organizations Many managers wonder how such an elusive concept can be quantified The term

                    does encompass several ingredients for which researchers have developed measurement

                    techniques These ingredients include the degree to which employees fully occupy themselves in

                    their work as well as the strength of their commitment to the employer and role Fortunately

                    there is much research on these elements of engagementmdashwork that has deep roots in individual

                    and group psychology

                    Definition

                    ldquoNo company small or large can win over the long run without energized employees who

                    believe in the [firms] mission and understand how to achieve it Thats why you need to take the

                    measure of employee engagement at least once a year through anonymous surveys in which

                    people feel completely safe to speak their mindsrdquo

                    -Jack and Suzy Welch-

                    Common Themes How Companies Measure Engagement

                    Employers typically assess their employeesrsquo engagement levels with company-wide attitude

                    or opinion surveys

                    27

                    1048657 Pride in employer

                    1048657 Satisfaction with employer

                    1048657 Job satisfaction

                    1048657 Opportunity to perform well at challenging work

                    1048657 Recognition and positive feedback for onersquos contributions

                    1048657 Personal support from onersquos supervisor

                    1048657 Effort above and beyond the minimum

                    1048657 Understanding the link between onersquos job and the organizationrsquos mission

                    1048657 Prospects for future growth with onersquos employer

                    1048657 Intention to stay with onersquos employer

                    The Link Between Employer Practices and Employee Engagement

                    How does an engaged workforce generate valuable business results for an organization The

                    process starts with employer practices such as job and task design recruitment selection

                    training compensation performance management and career development Such practices affect

                    employeesrsquo level of engagement as well as job performance Performance and engagement then

                    interact to produce business results Figure 1 depicts these relationships

                    28

                    EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

                    1048657 How do you and other managers in your

                    organization define commitment

                    1048657 Are some employees in your company

                    engaged in their work but not committed to

                    the organization Committed to staying with

                    your firm but not exactly engaged in their

                    work Both engaged and committed

                    1048657 To whom are your organizations employees

                    committed The company Their supervisor

                    Co-workers Team members Customers

                    1048657 What business results has commitment from

                    1048657 How do you and other managers in your

                    organization define employee engagement

                    1048657 How do you know that certain employees in

                    your company are engaged Do they relish

                    their jobs Enjoy specific responsibilities or

                    tasks Willingly ldquogo the extra milerdquo

                    1048657 In teams departments or business units in

                    your company that have a large number of

                    engaged employees what business results

                    are you seeing Higher productivity Lower

                    costs Greater revenues More efficiency

                    29

                    employees created for your organization For

                    example has commitment reduced turnover

                    and therefore decreased recruitment hiring

                    and training costs

                    1048657 What does your company do to reciprocate

                    employees commitment Is the organization

                    living up to its side of the bargain

                    Lower turnover Higher product or service

                    quality

                    1048657 Conversely how do disengaged employees

                    behave and what are the consequent costs

                    for their teams units-and your entire

                    company

                    As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

                    temperament attitudes and personality He or she uses these attributes to accomplish work

                    behaviors according to organization-defined procedures by applying tools equipment andor

                    technology Work behaviors in turn create the products and services that make an organization

                    successful We classify work behaviors into three categories those required to accomplish duties

                    and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

                    employee contributes for the good of the organization (voluntary behaviors) and behaviors

                    prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

                    other counterproductive or illegal actions) Of course job performance occurs in an

                    organizational context which includes elements such as leadership physical setting and social

                    setting

                    30

                    Employers naturally want to encourage workers to perform prescribed and voluntary activities

                    while avoiding proscribed ones To achieve these goals organizations use a number of HR

                    practices that directly affect the person process and context components of job performance

                    Employeesrsquo reactions to these practices determine their levels of engagement and commitment

                    31

                    Chapter-IV

                    32

                    LITERATURE OF THE REVIEW

                    ldquo Job Satisfaction That Leads To The Commitment Of

                    The Employees in The Organisationrdquo

                    Literature of Review

                    Gerge Bill Authentic Leadership

                    In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

                    point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

                    What he means is that purpose is what drives employee commitment not the financial

                    rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

                    33

                    hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

                    are shareholders who can benefit from improved financials what draws people to their

                    chosen careers is the work itself and its purpose in the world more than the profit

                    possibilities

                    Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

                    that you cannot inspire employees by urging them to help management get the companyrsquos

                    stock price uprdquo

                    There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

                    authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

                    purpose of our work it means recognizing the purpose our organization fulfills that goes

                    beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

                    contribute to a larger purposerdquo

                    In Built to Last Jim Collins and James Porras spend an entire book explaining their five

                    year research study of major companies that led to this conclusion about employee

                    commitment Purpose within a company is what sustains it profit is important but when

                    itrsquos the prime directive companies falter

                    -Marshal Goldsmith-

                    How to Increase Employee Commitment

                    In practice this involves walking the talk being transparent communicating effectively treating

                    people equally teaching leading subordinates to increasingly excellent performance ndash and

                    responding to subordinates as mature individuals who are owed fairness the truth and

                    recognition of their achievements

                    34

                    Since managers interact directly and frequently with subordinates they are usually more tuned

                    in to how employees are feeling than are executives Managers are in a better position to know

                    for example when employees are feeling alienated and disengaged from their work which is

                    very common today -- and expensive

                    Gaining employee commitment results in greater profits because enthusiastic employees stay

                    contribute discretionary effort and engage customers Performance soars when customers are

                    enthused and stay and when executives managers and employees are a collaborative team

                    united in achieving common goals

                    But managers are often called middle managers for good reason their job is to motivate and

                    guide subordinates while they at the same time are being judged by their bosses Because of

                    their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                    create relationships with potential allies especially those with greater power who have access to

                    top decision makers

                    Harvard University Factors that Impact Employee Well Being Commitment and

                    Productivity

                    Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                    corporate bottom line A new trend in our dawning age of social sustainability is that many

                    experts believe more attention should be paid to the dotted line - the one signed when a person

                    35

                    commits to employment at a company New Harvard research validates this approach affirming

                    that trust and purpose play a significant role in building successful productive workplaces

                    The behavioral research conducted by a team at Harvard University and Massachusetts General

                    Hospital identifies the factors most likely to impact 21st century employee well being

                    commitment and productivity The researchers found that commitment is largely influenced by

                    ones sense of purpose feeling of personal impact and overall trust in the organization

                    Productivity is largely affected by the quality of human relationships including cooperative

                    social group moods and interaction

                    The results lead us to conclude that workplaces that provide positive environments that foster

                    interpersonal trust and quality personal relationships create the most committed and productive

                    employees says Nancy Etcoff PhD the lead researcher on the study

                    Expert Shares Keys to Building Successful Workplace Relationships

                    According to business strategist Courtney Anderson JD MBA Outstanding leadership

                    today means much more than just doing your job Success is creating an environment that fosters

                    happy committed productive team members

                    Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                    does not have to be difficult The biggest challenge she says is making the time to truly change

                    in our overscheduled instant access competitive work environments With a little know-how it

                    can be easy to evolve workplace well being and respond to these compelling research results

                    -Mark Howell-

                    CEO Bright Point

                    High-performing companies recognize that employee commitment is a major contributing factor

                    toward sustaining long-term success and creating value An engaged employee is involved and

                    excited about their work and acts in a manner that will forward the organizationrsquos interest An

                    36

                    engaged workforce helps optimize and retain talent for the long-term because the employees

                    choose to stay even when other employment alternatives exist

                    According to Walker Information the top three drivers of employee commitment are

                    Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                    want to enjoy their work feel they are appreciated and know they are making a contribution to

                    their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                    and are trusted by their leadership have a greater dedication and are ultimately more productive

                    on the job However according to recent data provided by the National Business Research

                    Institute (NBRI) only 31 of all employees are truly engaged

                    At BrightPoint we take employee engagement seriously and we work to create a culture that

                    inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                    employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                    determined that close to 80 of respondents indicated they were satisfied with their jobs and

                    daily activities General employee satisfaction increases when managers take an active interest

                    in their employees beyond their day-to-day job responsibilities According to NBRI managers

                    that actively coach build relationships and keep an open dialogue with their employees improve

                    employee engagement

                    We have a diverse workforce where each employee brings unique value and has individual

                    needs Managers are learning to manage the individual and not the position In order to give

                    managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                    leadership training workshops and continual learning resources In 2011 906 of managers at

                    BrightPoint NA participated in the development opportunities offered and also made an effort to

                    37

                    help reinforce the learning of their team members This signals that our leadership team is taking

                    an active interest in professional development and its connection to employee commitment

                    As BrightPoint continues to increase focus on employee engagement the organization will grow

                    stronger and maintain a substantial advantage over our competition Our employees possess the

                    knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                    through their genuine commitment will deliver what our customers want with increasing

                    efficiency and effectiveness Our responsibility is value-creation by growing our business and

                    maintaining high levels of customer service and loyalty We believe the best way to accomplish

                    this is through a strong committed and engaged workforce

                    Performance Model Adopted At Mohali Plant

                    38

                    Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                    39

                    Recruiting

                    The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                    applicants also can influence future employeesrsquo engagement and commitment If your firm has

                    designed jobs specifically to engage employees then organization want to ensure that recruiting

                    ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                    skilled team environment or minimal supervision Applicants who notice and respond to these

                    ads will more likely be motivated by these features Also consider how organization might best

                    seek candidates from inside your organization When Organisation recruit existing employees for

                    desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                    commitment (by providing growth and advancement opportunities to employees in return for

                    their loyalty) If Organisation recruit from outside when qualified internal candidates are

                    available Organization may unwittingly suggest to current employees that your company is not

                    willing to reciprocate their commitment Existing staff may then begin questioning their own

                    commitment to the firm By contrast organisation recruit external candidates to both the job and

                    your organization For these candidates ensure that recruiting messages highlight attractive job

                    features organizational values and commitment reciprocity That is in return for performance

                    and dedication your company offers competitive pay and benefits flexible work hours and

                    learning and career advancement opportunities Also remember that prospective employees have

                    multiple commitments You will inevitably have to compete with those commitments as

                    organization try to attract candidates to your firm Most people find it easier to make a new

                    commitment when it is compatible with their other obligations For example you boost your

                    chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                    work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                    Commitmentrdquo

                    40

                    Employee Selection

                    Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                    fill available positions When organisation select the right individuals for the right jobs new

                    hires carry out their work more smoothly and experience fewer performance problems The

                    result Greater enjoyment ofmdashand engagement inmdashthe job

                    To enhance engagement through your selection of employees identify those candidates who are

                    best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                    that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                    they know about the role and having them provide work samples Most candidates will view

                    these techniques more positively than tests with less apparent relevance such as personality and

                    integrity assessments Successful candidates feel good about having ldquopassed the test and see

                    company as careful and capable for having selected them A positive initial impression of an

                    employer encourages growth of long-term commitment

                    Training and Development

                    Training and development can serve as additional levers for enhancing engagement and

                    commitment For new hires training usually begins with orientation Orientation presents several

                    important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                    important it gives you a chance to encourage employee engagement by explaining how the new

                    hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                    Electronics describe how r company is organized introduce the new employee to his or her co-

                    workers give the person a tour of the area where he or she will be working and explain safety

                    regulations and other procedural matters In short you foster person-organization fitmdashvital for

                    developing productive and dedicated employees Through training you help new and current

                    41

                    employees acquire the knowledge and skills they need to perform their jobs And employees who

                    enhance their skills through training are more likely to engage fully in their work because they

                    derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                    company as well as their own employability in the job market In addition most companies offer

                    higher wages for skilled workers to compensate them for their greater value and to discourage

                    turnover

                    Compensation

                    Like the HR practices discussed above compensation can powerfully influence employee

                    engagement and commitment Some compensation components encourage commitment to

                    employers while others motivate engagement in the job It is possible to stimulate one and not

                    the other though itrsquos generally better to foster both For example a company that offers a strong

                    performance incentive system but no retirement plan will probably realize exceptional

                    engagement from its workers however they may eventually commit themselves to another

                    company that does offer a good retirement plan Meanwhile an organization that offers generous

                    retirement benefits but a traditional seniority-based pay grade system may have committed

                    employees however these workers might deliver pedestrian performance as they bide their time

                    until retirement In designing compensation plans you therefore need to consider employee

                    engagement and commitment strategically

                    Encourage managers to include employees in the goal-setting process This technique helps to

                    ensure that workers understand the goals It also promotes acceptance of challenging objectives

                    because people generally feel more committed to goals they have helped define In addition

                    consider how you and other managers will recognize and encourage contributions that exceed

                    expectations For example when a piece of equipment malfunctions Joe finds other ways to

                    maintain production rather than merely shutting down the machine and waiting for the

                    42

                    maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                    offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                    up Performance management processes operate on a continuous basis Therefore they provide

                    perhaps the best ongoing opportunities for employers to foster employee engagement and

                    commitment For example managers can use routine discussions about performance and

                    feedback sessions to learn which aspects of the job hold the most interest for each employee and

                    which tasks are most challenging During such discussions managers also can define what going

                    above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                    contributions An employeersquos aspirations and career goals can receive careful attention during

                    performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                    can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                    your organization and the employeersquos other life commitments Through such means the

                    organization personalizes its relationship to each employee and provides support while also

                    expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                    To further engage employees and win their commitment through your performance management

                    programs consider how to treat your organizationrsquos most experienced employees In many cases

                    these employees understand the intricacies of a job better than their supervisors or managers do

                    By virtue of long identification with your organization they may be deeply committed to high-

                    level goals They use their expertise to contribute in ways that newer employees simply cannot

                    match But many of them also may be planning to retire soon especially if they are from the

                    ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                    a performance management system that recognizes and rewards proactive sharing of knowledge

                    and expertise among co-workers For example create knowledge repositories or learning

                    histories that can be stored in databases that employees can access and then create incentives

                    43

                    for people who contribute to and use these repositories Of course effective performance

                    management systems also identify employees who are not meeting expectations Failing to

                    address problem performance can erode other employeesrsquo engagement and commitment as their

                    workloads increase and they conclude that the company is willing to tolerate poor performance

                    If feedback coaching and remedial training are of little avail the manager may need to move the

                    person to a different position within the company where he or she can make a more valuable

                    contribution or let the individual go if there is no good match elsewhere in the organization

                    44

                    Chapter-V

                    RESEARCH METHODOLOGY

                    The basic task of research is to generate accurate information for use in decision-making

                    Research can be defined as the systematic and objective process of gathering recording and

                    analyzing data for aid in making business decisions As the project involves analyzing of

                    45

                    financial structure the research is exploratory in nature covering financial parameters and come

                    of the important ratios to carry out research There are basically two techniques adopted for

                    obtaining information

                    Primary Data

                    Secondary Data

                    Primary Data is gathered specifically for the project at hand through personal interviews with

                    the accounts officers

                    Sample Size = 100 Employees

                    Secondary data is previously collected and assembled for some project other than the one at

                    hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                    less expensive than the primary date

                    Secondary Data can be obtained from both external and internal sources

                    External data may be collected from books and periodicals government sources media and other

                    commercial sources

                    Internal data is that secondary data which is created recorded or generated by the organization

                    As the project is explanatory in nature secondary data is collected from the reports of the

                    company books journals and interest Secondary data is gathered from annual reports official

                    records and standing orders of the units

                    CHAPTER - VI

                    DATA ANALYSIS AND INTERPRETATION

                    46

                    The data after collection is to be processed and analyzed in accordance with the outline

                    and down for the purpose at the time of developing research plan

                    Technically speaking processing implies editing coding classification and tabulation of

                    collected data so that they are amenable to analysis The term analysis refers to the computation

                    of certain measures along with searching for pattern groups Thus in the process of analysis

                    relationship or difference should be subjected to statistical tests of significance to determine with

                    what validity data can be said to indicate any conclusions

                    The analysis of data in a general way involves a number of closely related operations

                    which are performed with the purpose of summarizing the collected data and organizing them in

                    such a manner that they answer the research questions In this study the researcher followed

                    above process carefully and it is presented in this chapter

                    47

                    Table 41 ndash To know the department in which employees are belongs to

                    S

                    ou rc

                    e

                    survey data

                    Inference

                    From the above table it shows that 35 of employees are belongs to

                    production department

                    FIGURE 41

                    S

                    SI No

                    D

                    Department

                    N

                    No of Respondents

                    P

                    Percentage

                    1

                    1

                    M

                    Mechanical

                    3

                    30

                    3

                    30

                    2

                    2

                    E

                    Electrical

                    2

                    25

                    2

                    25

                    3

                    3

                    P

                    Production

                    3

                    35

                    3

                    35

                    4

                    4

                    O

                    Others

                    1

                    10

                    1

                    10

                    T

                    Total

                    1

                    100

                    1

                    100

                    48

                    REPRESENTS THE DEPARTMENT

                    Table 42 ndash To know working experience of the employees

                    Source survey data

                    Inference

                    From the above table it shows that 34 of the employees have 4 ndash 6

                    years experience

                    S

                    SI No

                    W

                    Work Experience

                    N

                    No of Respondents

                    P

                    Percentage

                    1

                    1

                    B

                    Below 2 years

                    1

                    33

                    1

                    13

                    2

                    2

                    2

                    2ndash 4 years

                    3

                    30

                    3

                    30

                    3

                    3

                    4

                    4ndash 6 years

                    3

                    34

                    3

                    34

                    4

                    4

                    A

                    Above 6 years

                    2

                    23

                    2

                    23

                    T

                    otal

                    1

                    100

                    1

                    100

                    49

                    FIGURE 42

                    REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                    Table 43 ndash To know the physical working environment

                    S

                    SI No

                    W

                    Working Environment

                    N

                    No of Respondents

                    P

                    Percentage

                    1

                    1

                    E

                    Excellent

                    1

                    12

                    1

                    12

                    2

                    2

                    G

                    Good

                    5

                    57

                    5

                    57

                    3

                    3

                    F

                    Fair

                    2

                    28

                    2

                    28

                    4

                    4

                    P

                    Poor

                    0

                    03

                    0

                    33

                    5

                    5

                    V

                    Very Poor

                    0

                    00

                    0

                    00

                    T

                    Total

                    1

                    100

                    1

                    100

                    Source survey data

                    Inference

                    From the above table it shows that 57 of the employees were feeling good about the working environment

                    50

                    FIGURE 43

                    REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                    51

                    Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                    S

                    SI No

                    N

                    Non-Monitory Benefits offered

                    to Employees

                    N

                    No of Respondents

                    P

                    Percentage

                    1

                    1

                    H

                    Highly Satisfied

                    1

                    14

                    1

                    14

                    2

                    2

                    S

                    Satisfied

                    5

                    54

                    5

                    54

                    3

                    3

                    N

                    Neither Satisfied nor Dissatisfied

                    2

                    25

                    2

                    25

                    4

                    4

                    D

                    Dissatisfied

                    0

                    05

                    0

                    05

                    5

                    5

                    H

                    Highly Dissatisfied

                    0

                    02

                    0

                    02

                    Total 1

                    100

                    1

                    100

                    Source survey data

                    Inference

                    From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                    FIGURE 44

                    REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                    52

                    Table 45 ndash To know the satisfaction level of respondents towards the work

                    assigned

                    Source survey dataInference

                    From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                    FIGURE 45

                    S

                    SI No

                    A

                    Amount of Work

                    N

                    No of Respondents

                    P

                    Percentage

                    1

                    1

                    H

                    Highly satisfied

                    2

                    20

                    2

                    20

                    2

                    2

                    S

                    Satisfied

                    4

                    45

                    4

                    45

                    3

                    3

                    N

                    Neither Satisfied nor Dissatisfied

                    1

                    12

                    1

                    12

                    4

                    4

                    D

                    Dissatisfied

                    1

                    18

                    1

                    18

                    5

                    5

                    H

                    Highly Dissatisfied

                    0

                    06

                    0

                    06

                    Total 1

                    100

                    1

                    100

                    53

                    REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                    54

                    Table 46 ndash Opinion about the career development programme in their organisation

                    S

                    SI No

                    C

                    Career Development

                    N

                    No of Respondents

                    P

                    Percentage

                    H

                    Highly satisfied

                    1

                    12

                    1

                    12

                    S

                    Satisfied

                    5

                    56

                    5

                    56

                    N

                    Neither Satisfied nor Dissatisfied

                    2

                    22

                    2

                    22

                    D

                    Dissatisfied

                    1

                    10

                    1

                    10

                    H

                    Highly Dissatisfied

                    0

                    00

                    0

                    00

                    Total 1

                    100

                    1

                    100

                    Source survey data

                    Inference

                    From the above table it shows that 56 of the employees were satisfied

                    with the opinion about the carrier development programme in their organisation

                    FIGURE 46

                    REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                    PROGRAMME IN THEIR ORGANISATION

                    55

                    Table 47 ndash To know the cooperation of co-workers

                    S

                    SI No

                    C

                    Co-operation of Workers

                    N

                    No of Respondents

                    P

                    Percentage

                    1

                    1

                    H

                    Highly satisfied

                    2

                    20

                    2

                    20

                    2

                    2

                    S

                    Satisfied

                    6

                    66

                    6

                    66

                    3

                    3

                    N

                    Neither Satisfied nor Dissatisfied

                    1

                    11

                    1

                    11

                    4

                    4

                    D

                    Dissatisfied

                    0

                    03

                    0

                    03

                    5

                    5

                    H

                    Highly Dissatisfied

                    0

                    00

                    0

                    00

                    Total 1

                    100

                    1

                    100

                    Source survey data

                    Inference

                    From the above table it shows that 66 of the employees were satisfied

                    with the cooperation of co-workers

                    FIGURE 47

                    56

                    REPRESENTS THE COOPERATION OF CO-WORKERS

                    57

                    Table 48 ndash To know the satisfaction of Respondents with top management

                    S

                    SI No

                    S

                    Satisfaction with Top

                    Management

                    N

                    No of Respondents

                    P

                    Percentage

                    1

                    1

                    H

                    Highly satisfied

                    2

                    26

                    2

                    26

                    2

                    2

                    S

                    Satisfied

                    5

                    51

                    5

                    51

                    3

                    3

                    N

                    Neither Satisfied nor Dissatisfied

                    1

                    17

                    1

                    17

                    4

                    4

                    D

                    Dissatisfied

                    0

                    06

                    0

                    06

                    5

                    5

                    H

                    Highly dissatisfied

                    0

                    00

                    0

                    00

                    Total 1

                    100

                    1

                    100

                    Source survey data

                    Inference

                    From the above table it shows that 51 of the employees were satisfied with the top management

                    FIGURE 48

                    58

                    REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                    Table 49 ndash To know the satisfaction of Respondents with their subordinates

                    Source survey data

                    Inference

                    From the above table it shows that 67 of the employees were satisfied with their subordinates

                    S

                    SI

                    No

                    S

                    Satisfaction with Subordinates

                    N

                    No of Respondents

                    P

                    Percentage

                    1

                    1

                    H

                    Highly satisfied

                    1

                    12

                    1

                    12

                    2

                    2

                    S

                    Satisfied

                    6

                    67

                    6

                    67

                    2

                    3

                    N

                    Neither Satisfied nor Dissatisfied

                    1

                    14

                    1

                    14

                    4

                    D

                    Dissatisfied

                    0

                    07

                    0

                    07

                    5

                    5

                    H

                    Highly Dissatisfied

                    0

                    00

                    0

                    00

                    Total 1

                    100

                    1

                    100

                    59

                    FIGURE 49

                    REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                    60

                    Table 410 ndash To know the level of satisfaction regarding nature of job

                    S

                    SI No

                    J

                    Job Satisfaction

                    N

                    No of Respondents

                    P

                    Percentage

                    1

                    1

                    H

                    Highly satisfied

                    2

                    22

                    2

                    22

                    2

                    2

                    S

                    Satisfied

                    5

                    56

                    5

                    56

                    3

                    3

                    N

                    Neither Satisfied nor Dissatisfied

                    1

                    16

                    1

                    16

                    4

                    4

                    D

                    Dissatisfied

                    0

                    07

                    0

                    07

                    5

                    5

                    H

                    Highly Dissatisfied

                    0

                    00

                    0

                    00

                    Total 1

                    100

                    1

                    100

                    Source survey dataInference

                    From the above table it shows that 56 of the employees were satisfied with their job

                    FIGURE 410

                    61

                    REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                    Table 411 ndash To know whether there is any job pressure in their work

                    Source survey data

                    Inference

                    From the above table it shows that 72 of employees said there is job pressure in their work

                    FIGURE 411

                    REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                    S

                    SI No

                    J

                    Job Pressure

                    N

                    No of Respondents

                    P

                    Percentage

                    1

                    1

                    Y

                    Yes

                    7

                    72

                    7

                    72

                    2

                    2

                    N

                    No

                    2

                    28

                    2

                    28

                    T

                    Total

                    1

                    100

                    1

                    100

                    62

                    Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                    amp talents

                    S

                    SI No

                    D

                    Development of Skills and

                    Talents

                    N

                    No of Respondents

                    P

                    Percentage

                    1

                    1

                    H

                    Highly Agree

                    1

                    12

                    1

                    12

                    2

                    2

                    A

                    Agree

                    5

                    52

                    5

                    52

                    3

                    3

                    N

                    Neither Agree nor Disagree

                    2

                    28

                    2

                    28

                    4

                    4

                    D

                    Disagree

                    0

                    06

                    0

                    06

                    5

                    5

                    H

                    Highly Disagree

                    0

                    02

                    0

                    02

                    Total 1

                    100

                    1

                    100

                    Source survey data

                    Inference

                    From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                    63

                    FIRGURE 412

                    REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                    64

                    Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                    S

                    SI No

                    W

                    Welfare Facilities

                    N

                    No of Respondents

                    P

                    Percentage

                    1

                    1

                    H

                    Highly satisfied

                    0

                    09

                    9

                    09

                    2

                    2

                    S

                    Satisfied

                    5

                    57

                    5

                    57

                    3

                    3

                    N

                    Neither Satisfied nor Dissatisfied

                    2

                    29

                    2

                    29

                    4

                    4

                    D

                    Dissatisfied

                    5

                    05

                    0

                    05

                    5

                    5

                    H

                    Highly Dissatisfied

                    0

                    00

                    0

                    00

                    Total 1

                    100

                    1

                    100

                    Source survey data

                    Inference

                    From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                    FIGURE 413

                    REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                    65

                    Table 414 ndash To know the employee satisfaction towards the salary

                    Source survey data

                    Inference

                    From the above table it shows that 67 of the employees were satisfied

                    with their salary

                    FIGURE 414

                    REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                    S

                    SI No

                    P

                    Payment Satisfaction

                    N

                    No of Respondents

                    P

                    Percentage

                    1

                    1

                    Y

                    Yes

                    6

                    67

                    6

                    67

                    2

                    2

                    N

                    No

                    3

                    33

                    3

                    33

                    T

                    otal

                    1

                    100

                    1

                    100

                    66

                    Table 415 ndash To know the employees willingness amp Commitment Towards

                    Organisation

                    Source survey data

                    Inference

                    From the above table it shows that 59 of the employees were willing to

                    continue in this organisation

                    FIGURE 415

                    REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                    S

                    SI No

                    W

                    Willingness to Work

                    N

                    No of Respondents

                    P

                    Percentage

                    1

                    1

                    Y

                    Yes

                    5

                    59

                    5

                    59

                    2

                    2

                    N

                    No

                    4

                    41

                    4

                    41

                    T

                    Total

                    1

                    00

                    1

                    00

                    67

                    CHI-SQUARE METHOD

                    The chi square test is one of the simplest and most widely used non-

                    parametric tests in statistical work As a non-parametric test it can be used to determine

                    if categorical data shows dependency or the two classifications are independent It can

                    also be used to make comparisons between theoretical population and actual data

                    when categories are used

                    n

                    Chi square χsup2= sum (O-E) sup2 E

                    i =1

                    Where O= observed frequency

                    E= expected frequency

                    68

                    OBSERVED FREQUENCY

                    Table 419 shows the relationship between the department and the job satisfaction

                    Over All

                    Job

                    SatisfactionHighly

                    SatisfiedSatisfied

                    Neither

                    Satisfied nor

                    Dissatisfied

                    DissatisfiedHighly

                    Dissatisfied

                    Sub

                    Total

                    Mechanical 5 6 14 3 2 30

                    Electrical 6 8 6 3 2 25

                    Production 9 13 7 4 2 35

                    Others 2 3 2 2 1 10

                    Sub Total 22 30 29 12 7 100

                    69

                    EXPECTED FREQUENCY

                    Over All

                    Job

                    SatisfactionHighly

                    SatisfiedSatisfied

                    Neither

                    Satisfied nor

                    Dissatisfied

                    DissatisfiedHighly

                    Dissatisfied

                    Sub

                    Total

                    Mechanical 7 8 9 4 2 30

                    Electrical 5 8 7 3 2 25

                    Production 8 11 10 4 2 35

                    Others 2 3 3 1 1 10

                    Sub Total 22 30 29 12 7 100

                    Null Hypothesis (Ho)

                    There is no significant difference between the department and the job satisfaction

                    Alternative Hypothesis (Ho)

                    There is significant difference between the job satisfaction

                    Co Relation

                    70

                    Chapter-V

                    CONCLUSIONS AND

                    RECOMMENDATIONS

                    71

                    CONCLUSION

                    On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                    Ltd Mohali made in the previous chapters following conclusions are drawn

                    General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                    Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                    environment of the company is very healthy The visitors feel happy after the campus

                    Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                    indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                    building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                    Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                    its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                    position by channelising these internal accruals to fund its expansion programmes

                    Working results PTL has registered a handsome and constant growth in its profits because

                    of a brisk demand for new and better technology electronic items None of the other electronic

                    company has shown such a steady growth Philips has recorded the lowest current ratio

                    However with this lowest current ratio PTL still enjoys moderate payment period and highest

                    velocity of creditors and debtors only due to commitment of itrsquos employees

                    72

                    SUMMARY

                    According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                    employee loyalty are praise and recognition a sense of contribution to the company learning and

                    development and having a best friend at work

                    Creating a fairy-tale work environment begins withrecognition Your employees need it more

                    than money perks or titles Here are eight tips regarding recognition Remember these and your

                    employees may just start whistling while they work It is up to me The corporate culture or

                    financial rewards will not make your team successful It is up to you Recognition is one thing

                    that is completely in your control

                    Strong relationships are vital in todays economy Strengthening employee relationships is even

                    more necessary as companies downsize and lay off As your workforce shrinks and you need to

                    do more with less keeping quality employees becomes even more critical As a manager it is

                    your job to bond your best people to your company through recognition And you also must help

                    direct and motivate your core performers

                    Simple rewards earn big returns There are some relatively simple things you can do that will

                    earn big returns For example remember your employees birthdays and work anniversaries find

                    out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                    spend time with their kids) make the most of your formal service awards with some preparation

                    and a group presentation walk around your department every day and talk to your

                    people and thank them sincerely and often

                    73

                    Make it specific Praise and recognition must be specific to have impact General praise such as

                    You do great work actually can have the opposite effect and leave your employees wondering

                    Does he have any idea what I really do around here Specific praise links individual

                    accomplishments to company goals For example Cheryl I noticed the way you handled that

                    customer complaint Great work As you know we value quick resolutions of problems as

                    one of our core strategies

                    Ask the best to stay Call your best people into your office one at a time Let that bright young

                    college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                    your team relies on her expertise and organizational skillsRemarkably a significant percent of

                    high-impact performers report that they left their last job because No one ever asked me to

                    stay

                    Forget cash

                    Remember the saying Money cant buy everything Well its true Dont wait until you can

                    offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                    work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                    recognized and involved they are much less likely to keep asking about money

                    Recognize

                    Recognition means most to an employee when it is sincere and spontaneous According to the

                    largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                    at least every seven days If you wait until a year-end party or an annual review you are waiting

                    much too long to recognize and you probably are losing people you do not need to

                    74

                    Recognition works

                    Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                    performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                    ways that build high commitment typically are on the order of 30 to 50 percent

                    Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                    Learn to recognize your employees for their efforts thank them often and reward their

                    achievements You can awaken them from their anger and apathy and they will fall in love with

                    their jobs again Chances are you will work together happily ever after

                    So there is direct relation with employee satisfaction and their commitment towards the

                    organization and it is also clear from the above discussion that only monetary elements are not

                    sufficient for employee satisfaction rather other element like employer behavior recognisation

                    and other moral value

                    75

                    RECOMMENDATIONS

                    PHILIPS should increase its capacity utilization It should work at full capacity to

                    minimize its cost of production With this increase in capacity utilization the total cost

                    will spread over more units thereby decreasing the per unit cost

                    PHILIPS should decrease the credit facilities provided to its consumers The payback

                    period is quite high in case of debtors as compared to creditors it should be more or less

                    equal as it will help in improving company liquidity

                    PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                    business as it accounts very less as compare to other businesses of Philips

                    Another recommendation for Mohali plant is about the HR department that is they

                    should appoint permanent and skilled workers as against casual workers which generally add

                    up to the profit of the company

                    76

                    BIBLIOGRAPHY

                    1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                    2 Monthly Journals of Philips Electronics India Ltd

                    3 Authentic Leadership Medtronic CEO Bill George

                    4 wwwindiaphilipscom

                    5 wwwwikipediacom

                    6 httpwwwemployeecommitmentcom

                    7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                    8 Employee Commitment A Leader Ship Guide Joe Folkman

                    9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                    77

                    Questionnaire

                    Name __________________________________________________________

                    Age______________________________ Gender _______________________

                    Qualification _______________________ Contact No ___________________

                    Q1 In which department you are working

                    Electrical Production Mechanical Other

                    Q2 What is your working experience

                    gt2 Years 2-4 Years 4-6 Years lt 6 Years

                    Q3 How You like the physical Working Environment of the organization

                    Excellent Good Fair Poor Very Poor

                    Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                    Highly Dissatisfied Dissatisfied

                    Q5 Are you satisfied with your work

                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                    Highly Dissatisfied Dissatisfied

                    Q6 Are you satisfied with the career development programe of the company

                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                    Highly Dissatisfied Dissatisfied

                    Q7 Is other staff of the organization is co-operative with you

                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                    Highly Dissatisfied Dissatisfied

                    Q8 Are you satisfied with top level management

                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                    Highly Dissatisfied Dissatisfied

                    78

                    Q9 Are you satisfied with your subordinates

                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                    Highly Dissatisfied Dissatisfied

                    Q10 Are you satisfied with the nature of the Job

                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                    Highly Dissatisfied Dissatisfied

                    Q11 Do you have any Job Pressure in work

                    Yes No

                    Q12 Do you satisfied with the opportunities provided by the organisation

                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                    Highly Dissatisfied Dissatisfied

                    Q13 Are you satisfied with the welfare facilities provided by the organisation

                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                    Highly Dissatisfied Dissatisfied

                    Q14 Are you satisfied towards your salary

                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                    Highly Dissatisfied Dissatisfied

                    Q15 Are you committed towards the organisation

                    Yes No

                    Signature

                    • SSI No
                    • DDepartment
                    • NNo of Respondents
                    • PPercentage
                    • 11
                    • MMechanical
                    • 330
                    • 330
                    • 22
                    • EElectrical
                    • 225
                    • 225
                    • 33
                    • PProduction
                    • 335
                    • 335
                    • 44
                    • OOthers
                    • 110
                    • 110
                    • TTotal
                    • 1100
                    • 1100
                    • SSI No
                    • WWork Experience
                    • NNo of Respondents
                    • PPercentage
                    • 11
                    • BBelow 2 years
                    • 133
                    • 113
                    • 22
                    • 2 2ndash 4 years
                    • 330
                    • 330
                    • 33
                    • 4 4ndash 6 years
                    • 334
                    • 334
                    • 44
                    • AAbove 6 years
                    • 223
                    • 223
                    • Total
                    • 1100
                    • 1100
                    • SSI No
                    • AAmount of Work
                    • NNo of Respondents
                    • PPercentage
                    • 11
                    • HHighly satisfied
                    • 220
                    • 220
                    • 22
                    • SSatisfied
                    • 445
                    • 445
                    • 33
                    • NNeither Satisfied nor Dissatisfied
                    • 112
                    • 112
                    • 44
                    • DDissatisfied
                    • 118
                    • 118
                    • 55
                    • HHighly Dissatisfied
                    • 006
                    • 006
                    • Total
                    • 1100
                    • 1100
                    • SSI No
                    • SSatisfaction with Subordinates
                    • NNo of Respondents
                    • PPercentage
                    • 11
                    • HHighly satisfied
                    • 112
                    • 112
                    • 22
                    • SSatisfied
                    • 667
                    • 667
                    • 23
                    • NNeither Satisfied nor Dissatisfied
                    • 114
                    • 114
                    • 4
                    • DDissatisfied
                    • 007
                    • 007
                    • 55
                    • HHighly Dissatisfied
                    • 0 00
                    • 000
                    • Total
                    • 1100
                    • 1100
                    • SSI No
                    • JJob Pressure
                    • NNo of Respondents
                    • PPercentage
                    • 11
                    • YYes
                    • 772
                    • 772
                    • 22
                    • NNo
                    • 228
                    • 228
                    • TTotal
                    • 1100
                    • 1100
                    • SSI No
                    • PPayment Satisfaction
                    • NNo of Respondents
                    • PPercentage
                    • 11
                    • YYes
                    • 667
                    • 667
                    • 22
                    • NNo
                    • 333
                    • 333
                    • Total
                    • 1100
                    • 1100
                    • SSI No
                    • WWillingness to Work
                    • NNo of Respondents
                    • PPercentage
                    • 11
                    • YYes
                    • 559
                    • 559
                    • 22
                    • NNo
                    • 441
                    • 441
                    • TTotal
                    • 100
                    • 100
                      • MISSION amp VISION
                      • Mission
                      • Vision
                      • Philips Electronics India Limited
                        • SSI No
                        • WWorking Environment
                        • NNo of Respondents
                        • PPercentage
                        • 11
                        • EExcellent
                        • 112
                        • 112
                        • 22
                        • GGood
                        • 557
                        • 557
                        • 33
                        • FFair
                        • 228
                        • 228
                        • 44
                        • PPoor
                        • 003
                        • 033
                        • 55
                        • VVery Poor
                        • 000
                        • 000
                        • TTotal
                        • 1100
                        • 1100
                        • SSI No
                        • NNon-Monitory Benefits offered to Employees
                        • NNo of Respondents
                        • PPercentage
                        • 11
                        • HHighly Satisfied
                        • 114
                        • 114
                        • 22
                        • SSatisfied
                        • 554
                        • 554
                        • 33
                        • NNeither Satisfied nor Dissatisfied
                        • 225
                        • 225
                        • 44
                        • DDissatisfied
                        • 005
                        • 005
                        • 55
                        • HHighly Dissatisfied
                        • 002
                        • 002
                        • Total
                        • 1100
                        • 1100
                        • SSI No
                        • CCareer Development
                        • NNo of Respondents
                        • PPercentage
                        • HHighly satisfied
                        • 112
                        • 112
                        • SSatisfied
                        • 556
                        • 556
                        • NNeither Satisfied nor Dissatisfied
                        • 222
                        • 222
                        • DDissatisfied
                        • 110
                        • 110
                        • HHighly Dissatisfied
                        • 000
                        • 000
                        • Total
                        • 1100
                        • 1100
                        • SSI No
                        • CCo-operation of Workers
                        • NNo of Respondents
                        • PPercentage
                        • 11
                        • HHighly satisfied
                        • 220
                        • 220
                        • 22
                        • SSatisfied
                        • 666
                        • 666
                        • 33
                        • NNeither Satisfied nor Dissatisfied
                        • 111
                        • 111
                        • 44
                        • DDissatisfied
                        • 003
                        • 003
                        • 55
                        • HHighly Dissatisfied
                        • 000
                        • 000
                        • Total
                        • 1100
                        • 1100
                        • SSI No
                        • SSatisfaction with Top Management
                        • NNo of Respondents
                        • PPercentage
                        • 11
                        • HHighly satisfied
                        • 226
                        • 226
                        • 22
                        • SSatisfied
                        • 551
                        • 551
                        • 33
                        • NNeither Satisfied nor Dissatisfied
                        • 117
                        • 117
                        • 44
                        • DDissatisfied
                        • 006
                        • 006
                        • 55
                        • HHighly dissatisfied
                        • 000
                        • 000
                        • Total
                        • 1100
                        • 1100
                        • SSI No
                        • JJob Satisfaction
                        • NNo of Respondents
                        • PPercentage
                        • 11
                        • HHighly satisfied
                        • 222
                        • 222
                        • 22
                        • SSatisfied
                        • 556
                        • 556
                        • 33
                        • NNeither Satisfied nor Dissatisfied
                        • 116
                        • 116
                        • 44
                        • DDissatisfied
                        • 007
                        • 007
                        • 55
                        • HHighly Dissatisfied
                        • 000
                        • 000
                        • Total
                        • 1100
                        • 1100
                        • SSI No
                        • DDevelopment of Skills and Talents
                        • NNo of Respondents
                        • PPercentage
                        • 1 1
                        • HHighly Agree
                        • 112
                        • 112
                        • 22
                        • AAgree
                        • 552
                        • 552
                        • 33
                        • NNeither Agree nor Disagree
                        • 228
                        • 228
                        • 44
                        • DDisagree
                        • 006
                        • 006
                        • 55
                        • HHighly Disagree
                        • 002
                        • 002
                        • Total
                        • 1100
                        • 1100
                        • SSI No
                        • WWelfare Facilities
                        • NNo of Respondents
                        • PPercentage
                        • 11
                        • HHighly satisfied
                        • 009
                        • 909
                        • 22
                        • SSatisfied
                        • 557
                        • 557
                        • 33
                        • NNeither Satisfied nor Dissatisfied
                        • 229
                        • 229
                        • 44
                        • DDissatisfied
                        • 505
                        • 005
                        • 55
                        • HHighly Dissatisfied
                        • 000
                        • 000
                        • Total
                        • 1100
                        • 1100
                          • SUMMARY
                          • RECOMMENDATIONS
                          • BIBLIOGRAPHY

                      11

                      BOARD OF DIRECTORS

                      Non-Executive Director amp Chairman S M Datta

                      Executive Vice Chairman amp Managing Director Murali Sivaraman

                      Executive Director Jan-Hein Louwman

                      Non-Executive Director S Venkatramani

                      India Management Team

                      MURALI SIVARAMANN - CEO

                      ANJAN BOSE - Healthcare

                      JAN-HEIN LOUWMAN ndash CEO

                      MAHESH KRISHNAN ndash Consumer lifestyle

                      RAJEEV CHOPRA ndash lighting

                      RAKESH SHARMA ndash Strategic Business Development

                      S NAGARAJAN ndash Human resources

                      VIVEK SHARMA ndash Chief Marketing Officer

                      WIDO MENHARDT ndash Philips Innovation Campus

                      12

                      Corporate Office-

                      Philips Electronics India Ltd

                      Technopolis Knowledge Park

                      Mahakali Caves Road

                      Chakala Andheri (East)Mumbai 400 093

                      Tel +91 22 66912000

                      VISION 2012

                      Through the Vision 2012 strategy we aim to fuel growth by making Philips the leading brand in

                      Health and Well-being Vision 2012 further positions Philips as a market-driven people-centric

                      company with a strategy and a structure that fully reflect the needs of its customer base while

                      also increasing shareholder value This is implemented through sharpened strategies in the three

                      core sectors Healthcare Lighting and Consumer Lifestyle

                      ldquoWith Vision 2010 we are putting people right at the center of things with Health and Well-

                      being as our overarching theme We are thereby putting into practice our mission improving the

                      quality of life through the introduction of meaningful innovationsrdquo ndash Gerard Kleisterlee

                      President and CEO of Royal Philips Electronic

                      Our Ways of Working

                      1 We are a people-centric company that organizes around customers and markets

                      2 We invest in a strong brand and consistently deliver on our brand promise of ldquosense and

                      simplicityrdquo in our actions products and services

                      13

                      3 We deliver innovation by investing in world class strengths in end-user insights

                      technology design and superior supplier networks

                      4 We develop our peoplersquos leadership talent and engagement and align ourselves with high

                      performance benchmarks

                      5 We invest in high growth and profitable businesses and emerging geographies to achieve

                      market leadership positions

                      6 We are committed to sustainability and focus on making the difference in efficient energy

                      use

                      7 We drive operational excellence and quality to best in class levels allowing us the above

                      mentioned strategic investments in our businesses

                      BRAND PROMISE

                      It is the combination of two unique capabilities that enables us to deliver on our ldquosense and

                      simplicityrdquo promise These capabilities are firstly by understanding people and secondly

                      technology integration and product design

                      We put our end users front and center of product innovations starting with understanding their

                      needs and aspirations We use best-in-class research facilities and agencies to validate and ensure

                      that our product innovations are designed around peoplersquos needs and aspirations easy to

                      experience and advanced

                      SUSTAINABILITY

                      14

                      In 2009 we evaluated our sustainability strategy and resolved to fully leverage sustainability as

                      an integral part of our overall strategy and an additional driver of growth as reflected in the

                      Philips Management Agenda 2012

                      To deliver on our brand promise of ldquosense and simplicityrdquo and at the same time provide the

                      company direction for the longer term in this area we have identified three sustainability

                      leadership key performance indicators where we can bring our competencies to bear lsquocarersquo

                      lsquoenergy efficiencyrsquo and lsquomaterialsrsquo including targets for 2015

                      Bringing care to more than 500 million people

                      Target 500 million lives touched by 2015

                      Improving energy efficiency of Philips products

                      Target 50 improvement by 2015 (for the average total product portfolio) compared to

                      2009

                      Closing the materials loop

                      Target Double global collection recycling amounts and recycled materials in products

                      by 2015 compared to 2009

                      Each sector will take the lead on one of the leadership key performance indicators with

                      Healthcare leading lsquocarersquo Lighting lsquoenergy efficiencyrsquo and Consumer Lifestyle lsquomaterialsrsquo

                      In addition we defined a set of complementary performance indicators to accelerate change and

                      drive performance including the EcoVision4 parameters

                      With EcoVision4 we have committed to the following by 2012

                      15

                      bull Generate 30 of total revenues from Green Products

                      bull Double investment in Green Innovations to a cumulative EUR 1 billion

                      bull Improve our operational energy efficiency by 25 and reduce our CO2 emissions by 25 all

                      compared with the base year 2007

                      SOCIAL COMMITMENT

                      Living up to this commitment means we use our capabilities to enhance the lives of our

                      employees and people in society at large Within the company we encourage teamwork and

                      collaboration in an environment that enables employees to reach their full potential

                      Building on our rich heritage of involvement in social issues we have established our own

                      approach of supporting the communities where we live and work focusing on energy efficiency

                      and healthcare

                      Sustainable lighting

                      There is a pressing need to find innovative lighting solutions for the 16 billion people who live

                      in areas with no access to the electricity grid or where the grid is unreliable Thatrsquos why we have

                      developed SMILE (Sustainable Model in Lighting Everywhere)

                      Launched as a pilot in 2006 in four Indian states SMILE includes two lighting solutions UDAY

                      a rechargeable portable lantern and KIRAN a hand-cranked LED flashlight Today are

                      distributed in eighth Indian states

                      16

                      SWOT ANALYSIS

                      Strengths

                      bull India was a market where the first mover enjoyed advantages over latecomers

                      bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

                      market could gain the largest market share

                      bull PHILIPS is committed to enhance its image to the Chinese market as investors

                      bull PHILIPS was building a wholly owned manufacturing plant in India to show the

                      Chinese the commitment Korea had to the Chinese society

                      bull Labor costs in India were less and would defray the cost of producing high-end

                      bull Samsung has been making color TVs for many years in Korea before moving to the Chinese

                      market

                      Weaknesses

                      bull PHILIPS must continue to control all costs to maintain success

                      bull India has a reputation of being a protected market (protectionism)

                      bull India was a market where the first mover enjoyed advantages over late comers PHILIPS is

                      trying to overcome the first comer advantage Japan manufacturers have over them by being those

                      first comers

                      bull Companies such as Sony and Matsushita had built sales and service networks that were

                      favorable to their sales programs in India while Samsung would have to catch up in that area

                      17

                      bull Samsung is not as experienced in manufacturing high-end TVs for a higher-end market

                      segment

                      Opportunities

                      bull Based on the data that on 28 of the 220 million rural households own a color TV PHILIPS

                      focus on the domestic India market should be to penetrate the rural household market which

                      would mean that for those purposes the low-end production of sets in the 13rdquo to 20rdquo range should

                      be produced to appeal to that segmentrsquos purchasing ability

                      bull Larger more high-end models can be produced to appeal to an urban customer in India as well

                      as being an export to the US and European higher end customers

                      bull With success in the higher-end manufacturing and sales of premium TVs in India PHILIPS can

                      establish themselves as high-end producers around the world

                      Threats

                      bull PHILIPS faces intense competition in the color TV market

                      bull A premium-priced product wouldnrsquot sell in large volumes so pricing can be a problem

                      bull Since PHILIPS didnrsquot have an established marketing strategy issues of how to market the

                      product may arise

                      bull Loss of profitability because related to over-employment at most facilities

                      bull Is the per capita income level such that it can support sales of product at any level

                      bull If PHILIPS fails to be successful in the Chinese market with high-end product it will be known

                      around the world bull India was a market where the first mover enjoyed advantages over late

                      comers

                      bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

                      18

                      market could gain the largest market share

                      bull PHILIPS is committed to enhance its image to the Chinese market as investors

                      PHILIPS ELECTRONICS MOHALI PLANT

                      The mohali plant was established in 1985 as PUNJAB ANAND LAMP Ltd as its second

                      division of lamp industry after the varodra plant at that time it was a joint stock company and

                      majority of shares was with Punjab Anand Lamp around 75 but in the year 2001 the company

                      ownership changed and the whole shares was bought by PHILIPS ELECTRONIC INDIA Ltd

                      and its name was changed to PHILIPS ELECTRONIC INDIA Ltd MOHALI LIGHT

                      FACTORY

                      The plant is situated in Industrial focal point PHASE-9 MOHALI near Mohali railway station

                      and is sreaded in 26 acres Total employees of tis plant is 532 including casual employees This

                      company is a landmark in the Punjab state as it is the only factory which is most profitable one

                      than any industry located in Punjab

                      19

                      OVERVIEW OF VARIOUS FRONTS OF

                      PHILIPS ELECTRONICS INDIA Ltd

                      Manufacturing-

                      Today the product range of Philips include the following products ndash

                      Televisions- LCD Plasma Flat Screen Smart Touch XL

                      Recorders DVD Players I pods and Home Theatre Systems

                      Audio Products - Audio Systems Remote Controls AudioVideo Accessories

                      Digital Photo Products and Frames

                      Portable Audio and Video Systems Accessories like Headphones and Speakers

                      PC Products - Mouse and Keyboard Multi Media Headsets External Hard Disk Drives

                      Mobile Phones

                      Male Shaving and Grooming - Dry Shavers Beard Trimmers

                      Personal Care - Beauty and Hair Care Products

                      20

                      Kitchen Appliances - Blenders and Hand Blenders Juicers and Citruspresses Food

                      Processors and Mixers Coffee Makers and Kettles Frying and Grilling Appliances

                      Toasters and Snacking Products

                      Household Products - Irons Vacuum Cleaners Water Purifiers

                      Professional Lighting - Industrial Shops and offices Road and Area Hospitality Sports

                      Lighting City Beautification and Petrol Stations

                      Automotive Lighting - In Cars Motorcycles and Trucks

                      Home Lighting

                      SERVICS

                      Philips E-waste Management Program in India

                      Philips has tied up with a recycler for collecting transporting and recycling unwanted broken

                      down consumer products

                      At Philips we offer consumers a convenient way of recycling their unwanted obsolete and

                      damaged Philips products by dropping them off at convenient locations The program

                      encompasses 8 major cities across India Consumers can approach one of 27 authorized Philips

                      service centres which will act as collection points for consumer products which need recycling

                      Our efforts are to expand the network in the near future

                      Philips ensures that the consumer products received will be recycled in an environment-friendly

                      manner Philips understand the corporate social responsibility and takes steps towards providing

                      a safer environment to the future generations We design our products to continuously realize

                      improvements and reduce their overall life cycle environmental impact Designing products for

                      21

                      recycling is an integral part of this approach Our aim is to use our planetrsquos limited resources

                      effectively and respect the principle of extended producer responsibility This also calls for

                      manufacturers to engage in developing solutions for effective and efficient recycling of their

                      products We will continue to promote and invest into improved recycling systems to reduce the

                      impact of electronic waste on the environment

                      MANUFACTURING AT MOHALI PLANT ndash

                      Mohali plant mainly manufactures lighting products basically of domestic usage this includes the

                      following products ndash

                      CFL bulbs ndash

                      1 Genie - 5 watt 8 watt 11 watt

                      2 Essential ndash 8 watt 11 watt 14 watt 18 watt 23 watt 29 watt

                      3 Tornado ndash 5 watt 8 watt 11 watt 14 watt 18 watt 23watt 29 watt

                      4 T5 slim tube 28 watt

                      Coil plant ndash Philips Electronics India is the only company that produces coils in the whole

                      lighting industries in the world and in India only at the MOHALI PLANT

                      22

                      Chapter-II

                      OBJECTIVES OF THE STUDY

                      23

                      OBJECTIVES OF THE STUDY

                      To study the various aspects of Satisfaction Level of the Employees working at Philips

                      Electronics India Ltd Mohali

                      To analyze the effect of Job satisfaction on the organisation

                      To determine the relation between job satisfaction of employees and their commitment

                      towards the organisation

                      To analyze the performance model adopted by the Philips Electronics India Ltd Mohali

                      to handle their manpower

                      To suggest remedial measures for the improvement of the companyrsquos performance

                      24

                      Chapter-III

                      Employees Commitment

                      25

                      Employees who are engaged in their work and committed to their organizations give companies

                      crucial competitive advantagesmdashincluding higher productivity and lower employee turnover

                      Thus it is not surprising that organizations of all sizes and types have invested substantially in

                      policies and practices that foster engagement and commitment in their workforces

                      But what are employee engagement and commitment exactly This report examines the ways in

                      which employers and corporate consultants define these terms today and offers ideas for

                      strengthening employee engagement Though different organizations define engagement

                      differently some common themes emerge These themes include employeesrsquo satisfaction with

                      their work and pride in their employer the extent to which people enjoy and believe in what they

                      do for work and the perception that their employer values what they bring to the table The

                      greater an employeersquos engagement the more likely he or she is to ldquogo the extra milerdquo and deliver

                      excellent on-the-job performance In addition engaged employees may be more likely to commit

                      to staying with their current organization Software giant Intuit2 for example found that highly

                      engaged employees are 13 times more likely to be high performers than less engaged

                      employees They are also five times less likely to voluntarily leave the company

                      Clearly engagement and commitment can potentially translate into valuable business results for

                      an organization To help you reap the benefits of an engaged committed workforce at your

                      organization this report provides guidelines for understanding and measuring employee

                      engagement and for designing and implementing effective engagement initiatives As you will

                      26

                      see everyday human resource practices such as recruitment training performance management

                      and workforce surveys can provide powerful levers for enhancing engagement

                      Employee Engagement Key Ingredients

                      ldquoEmployee Engagement Definedrdquo shows examples of engagement definitions used by various

                      corporations and consultancies Clearly definitions of employee engagement vary greatly across

                      organizations Many managers wonder how such an elusive concept can be quantified The term

                      does encompass several ingredients for which researchers have developed measurement

                      techniques These ingredients include the degree to which employees fully occupy themselves in

                      their work as well as the strength of their commitment to the employer and role Fortunately

                      there is much research on these elements of engagementmdashwork that has deep roots in individual

                      and group psychology

                      Definition

                      ldquoNo company small or large can win over the long run without energized employees who

                      believe in the [firms] mission and understand how to achieve it Thats why you need to take the

                      measure of employee engagement at least once a year through anonymous surveys in which

                      people feel completely safe to speak their mindsrdquo

                      -Jack and Suzy Welch-

                      Common Themes How Companies Measure Engagement

                      Employers typically assess their employeesrsquo engagement levels with company-wide attitude

                      or opinion surveys

                      27

                      1048657 Pride in employer

                      1048657 Satisfaction with employer

                      1048657 Job satisfaction

                      1048657 Opportunity to perform well at challenging work

                      1048657 Recognition and positive feedback for onersquos contributions

                      1048657 Personal support from onersquos supervisor

                      1048657 Effort above and beyond the minimum

                      1048657 Understanding the link between onersquos job and the organizationrsquos mission

                      1048657 Prospects for future growth with onersquos employer

                      1048657 Intention to stay with onersquos employer

                      The Link Between Employer Practices and Employee Engagement

                      How does an engaged workforce generate valuable business results for an organization The

                      process starts with employer practices such as job and task design recruitment selection

                      training compensation performance management and career development Such practices affect

                      employeesrsquo level of engagement as well as job performance Performance and engagement then

                      interact to produce business results Figure 1 depicts these relationships

                      28

                      EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

                      1048657 How do you and other managers in your

                      organization define commitment

                      1048657 Are some employees in your company

                      engaged in their work but not committed to

                      the organization Committed to staying with

                      your firm but not exactly engaged in their

                      work Both engaged and committed

                      1048657 To whom are your organizations employees

                      committed The company Their supervisor

                      Co-workers Team members Customers

                      1048657 What business results has commitment from

                      1048657 How do you and other managers in your

                      organization define employee engagement

                      1048657 How do you know that certain employees in

                      your company are engaged Do they relish

                      their jobs Enjoy specific responsibilities or

                      tasks Willingly ldquogo the extra milerdquo

                      1048657 In teams departments or business units in

                      your company that have a large number of

                      engaged employees what business results

                      are you seeing Higher productivity Lower

                      costs Greater revenues More efficiency

                      29

                      employees created for your organization For

                      example has commitment reduced turnover

                      and therefore decreased recruitment hiring

                      and training costs

                      1048657 What does your company do to reciprocate

                      employees commitment Is the organization

                      living up to its side of the bargain

                      Lower turnover Higher product or service

                      quality

                      1048657 Conversely how do disengaged employees

                      behave and what are the consequent costs

                      for their teams units-and your entire

                      company

                      As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

                      temperament attitudes and personality He or she uses these attributes to accomplish work

                      behaviors according to organization-defined procedures by applying tools equipment andor

                      technology Work behaviors in turn create the products and services that make an organization

                      successful We classify work behaviors into three categories those required to accomplish duties

                      and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

                      employee contributes for the good of the organization (voluntary behaviors) and behaviors

                      prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

                      other counterproductive or illegal actions) Of course job performance occurs in an

                      organizational context which includes elements such as leadership physical setting and social

                      setting

                      30

                      Employers naturally want to encourage workers to perform prescribed and voluntary activities

                      while avoiding proscribed ones To achieve these goals organizations use a number of HR

                      practices that directly affect the person process and context components of job performance

                      Employeesrsquo reactions to these practices determine their levels of engagement and commitment

                      31

                      Chapter-IV

                      32

                      LITERATURE OF THE REVIEW

                      ldquo Job Satisfaction That Leads To The Commitment Of

                      The Employees in The Organisationrdquo

                      Literature of Review

                      Gerge Bill Authentic Leadership

                      In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

                      point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

                      What he means is that purpose is what drives employee commitment not the financial

                      rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

                      33

                      hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

                      are shareholders who can benefit from improved financials what draws people to their

                      chosen careers is the work itself and its purpose in the world more than the profit

                      possibilities

                      Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

                      that you cannot inspire employees by urging them to help management get the companyrsquos

                      stock price uprdquo

                      There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

                      authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

                      purpose of our work it means recognizing the purpose our organization fulfills that goes

                      beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

                      contribute to a larger purposerdquo

                      In Built to Last Jim Collins and James Porras spend an entire book explaining their five

                      year research study of major companies that led to this conclusion about employee

                      commitment Purpose within a company is what sustains it profit is important but when

                      itrsquos the prime directive companies falter

                      -Marshal Goldsmith-

                      How to Increase Employee Commitment

                      In practice this involves walking the talk being transparent communicating effectively treating

                      people equally teaching leading subordinates to increasingly excellent performance ndash and

                      responding to subordinates as mature individuals who are owed fairness the truth and

                      recognition of their achievements

                      34

                      Since managers interact directly and frequently with subordinates they are usually more tuned

                      in to how employees are feeling than are executives Managers are in a better position to know

                      for example when employees are feeling alienated and disengaged from their work which is

                      very common today -- and expensive

                      Gaining employee commitment results in greater profits because enthusiastic employees stay

                      contribute discretionary effort and engage customers Performance soars when customers are

                      enthused and stay and when executives managers and employees are a collaborative team

                      united in achieving common goals

                      But managers are often called middle managers for good reason their job is to motivate and

                      guide subordinates while they at the same time are being judged by their bosses Because of

                      their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                      create relationships with potential allies especially those with greater power who have access to

                      top decision makers

                      Harvard University Factors that Impact Employee Well Being Commitment and

                      Productivity

                      Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                      corporate bottom line A new trend in our dawning age of social sustainability is that many

                      experts believe more attention should be paid to the dotted line - the one signed when a person

                      35

                      commits to employment at a company New Harvard research validates this approach affirming

                      that trust and purpose play a significant role in building successful productive workplaces

                      The behavioral research conducted by a team at Harvard University and Massachusetts General

                      Hospital identifies the factors most likely to impact 21st century employee well being

                      commitment and productivity The researchers found that commitment is largely influenced by

                      ones sense of purpose feeling of personal impact and overall trust in the organization

                      Productivity is largely affected by the quality of human relationships including cooperative

                      social group moods and interaction

                      The results lead us to conclude that workplaces that provide positive environments that foster

                      interpersonal trust and quality personal relationships create the most committed and productive

                      employees says Nancy Etcoff PhD the lead researcher on the study

                      Expert Shares Keys to Building Successful Workplace Relationships

                      According to business strategist Courtney Anderson JD MBA Outstanding leadership

                      today means much more than just doing your job Success is creating an environment that fosters

                      happy committed productive team members

                      Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                      does not have to be difficult The biggest challenge she says is making the time to truly change

                      in our overscheduled instant access competitive work environments With a little know-how it

                      can be easy to evolve workplace well being and respond to these compelling research results

                      -Mark Howell-

                      CEO Bright Point

                      High-performing companies recognize that employee commitment is a major contributing factor

                      toward sustaining long-term success and creating value An engaged employee is involved and

                      excited about their work and acts in a manner that will forward the organizationrsquos interest An

                      36

                      engaged workforce helps optimize and retain talent for the long-term because the employees

                      choose to stay even when other employment alternatives exist

                      According to Walker Information the top three drivers of employee commitment are

                      Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                      want to enjoy their work feel they are appreciated and know they are making a contribution to

                      their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                      and are trusted by their leadership have a greater dedication and are ultimately more productive

                      on the job However according to recent data provided by the National Business Research

                      Institute (NBRI) only 31 of all employees are truly engaged

                      At BrightPoint we take employee engagement seriously and we work to create a culture that

                      inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                      employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                      determined that close to 80 of respondents indicated they were satisfied with their jobs and

                      daily activities General employee satisfaction increases when managers take an active interest

                      in their employees beyond their day-to-day job responsibilities According to NBRI managers

                      that actively coach build relationships and keep an open dialogue with their employees improve

                      employee engagement

                      We have a diverse workforce where each employee brings unique value and has individual

                      needs Managers are learning to manage the individual and not the position In order to give

                      managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                      leadership training workshops and continual learning resources In 2011 906 of managers at

                      BrightPoint NA participated in the development opportunities offered and also made an effort to

                      37

                      help reinforce the learning of their team members This signals that our leadership team is taking

                      an active interest in professional development and its connection to employee commitment

                      As BrightPoint continues to increase focus on employee engagement the organization will grow

                      stronger and maintain a substantial advantage over our competition Our employees possess the

                      knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                      through their genuine commitment will deliver what our customers want with increasing

                      efficiency and effectiveness Our responsibility is value-creation by growing our business and

                      maintaining high levels of customer service and loyalty We believe the best way to accomplish

                      this is through a strong committed and engaged workforce

                      Performance Model Adopted At Mohali Plant

                      38

                      Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                      39

                      Recruiting

                      The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                      applicants also can influence future employeesrsquo engagement and commitment If your firm has

                      designed jobs specifically to engage employees then organization want to ensure that recruiting

                      ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                      skilled team environment or minimal supervision Applicants who notice and respond to these

                      ads will more likely be motivated by these features Also consider how organization might best

                      seek candidates from inside your organization When Organisation recruit existing employees for

                      desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                      commitment (by providing growth and advancement opportunities to employees in return for

                      their loyalty) If Organisation recruit from outside when qualified internal candidates are

                      available Organization may unwittingly suggest to current employees that your company is not

                      willing to reciprocate their commitment Existing staff may then begin questioning their own

                      commitment to the firm By contrast organisation recruit external candidates to both the job and

                      your organization For these candidates ensure that recruiting messages highlight attractive job

                      features organizational values and commitment reciprocity That is in return for performance

                      and dedication your company offers competitive pay and benefits flexible work hours and

                      learning and career advancement opportunities Also remember that prospective employees have

                      multiple commitments You will inevitably have to compete with those commitments as

                      organization try to attract candidates to your firm Most people find it easier to make a new

                      commitment when it is compatible with their other obligations For example you boost your

                      chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                      work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                      Commitmentrdquo

                      40

                      Employee Selection

                      Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                      fill available positions When organisation select the right individuals for the right jobs new

                      hires carry out their work more smoothly and experience fewer performance problems The

                      result Greater enjoyment ofmdashand engagement inmdashthe job

                      To enhance engagement through your selection of employees identify those candidates who are

                      best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                      that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                      they know about the role and having them provide work samples Most candidates will view

                      these techniques more positively than tests with less apparent relevance such as personality and

                      integrity assessments Successful candidates feel good about having ldquopassed the test and see

                      company as careful and capable for having selected them A positive initial impression of an

                      employer encourages growth of long-term commitment

                      Training and Development

                      Training and development can serve as additional levers for enhancing engagement and

                      commitment For new hires training usually begins with orientation Orientation presents several

                      important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                      important it gives you a chance to encourage employee engagement by explaining how the new

                      hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                      Electronics describe how r company is organized introduce the new employee to his or her co-

                      workers give the person a tour of the area where he or she will be working and explain safety

                      regulations and other procedural matters In short you foster person-organization fitmdashvital for

                      developing productive and dedicated employees Through training you help new and current

                      41

                      employees acquire the knowledge and skills they need to perform their jobs And employees who

                      enhance their skills through training are more likely to engage fully in their work because they

                      derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                      company as well as their own employability in the job market In addition most companies offer

                      higher wages for skilled workers to compensate them for their greater value and to discourage

                      turnover

                      Compensation

                      Like the HR practices discussed above compensation can powerfully influence employee

                      engagement and commitment Some compensation components encourage commitment to

                      employers while others motivate engagement in the job It is possible to stimulate one and not

                      the other though itrsquos generally better to foster both For example a company that offers a strong

                      performance incentive system but no retirement plan will probably realize exceptional

                      engagement from its workers however they may eventually commit themselves to another

                      company that does offer a good retirement plan Meanwhile an organization that offers generous

                      retirement benefits but a traditional seniority-based pay grade system may have committed

                      employees however these workers might deliver pedestrian performance as they bide their time

                      until retirement In designing compensation plans you therefore need to consider employee

                      engagement and commitment strategically

                      Encourage managers to include employees in the goal-setting process This technique helps to

                      ensure that workers understand the goals It also promotes acceptance of challenging objectives

                      because people generally feel more committed to goals they have helped define In addition

                      consider how you and other managers will recognize and encourage contributions that exceed

                      expectations For example when a piece of equipment malfunctions Joe finds other ways to

                      maintain production rather than merely shutting down the machine and waiting for the

                      42

                      maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                      offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                      up Performance management processes operate on a continuous basis Therefore they provide

                      perhaps the best ongoing opportunities for employers to foster employee engagement and

                      commitment For example managers can use routine discussions about performance and

                      feedback sessions to learn which aspects of the job hold the most interest for each employee and

                      which tasks are most challenging During such discussions managers also can define what going

                      above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                      contributions An employeersquos aspirations and career goals can receive careful attention during

                      performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                      can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                      your organization and the employeersquos other life commitments Through such means the

                      organization personalizes its relationship to each employee and provides support while also

                      expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                      To further engage employees and win their commitment through your performance management

                      programs consider how to treat your organizationrsquos most experienced employees In many cases

                      these employees understand the intricacies of a job better than their supervisors or managers do

                      By virtue of long identification with your organization they may be deeply committed to high-

                      level goals They use their expertise to contribute in ways that newer employees simply cannot

                      match But many of them also may be planning to retire soon especially if they are from the

                      ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                      a performance management system that recognizes and rewards proactive sharing of knowledge

                      and expertise among co-workers For example create knowledge repositories or learning

                      histories that can be stored in databases that employees can access and then create incentives

                      43

                      for people who contribute to and use these repositories Of course effective performance

                      management systems also identify employees who are not meeting expectations Failing to

                      address problem performance can erode other employeesrsquo engagement and commitment as their

                      workloads increase and they conclude that the company is willing to tolerate poor performance

                      If feedback coaching and remedial training are of little avail the manager may need to move the

                      person to a different position within the company where he or she can make a more valuable

                      contribution or let the individual go if there is no good match elsewhere in the organization

                      44

                      Chapter-V

                      RESEARCH METHODOLOGY

                      The basic task of research is to generate accurate information for use in decision-making

                      Research can be defined as the systematic and objective process of gathering recording and

                      analyzing data for aid in making business decisions As the project involves analyzing of

                      45

                      financial structure the research is exploratory in nature covering financial parameters and come

                      of the important ratios to carry out research There are basically two techniques adopted for

                      obtaining information

                      Primary Data

                      Secondary Data

                      Primary Data is gathered specifically for the project at hand through personal interviews with

                      the accounts officers

                      Sample Size = 100 Employees

                      Secondary data is previously collected and assembled for some project other than the one at

                      hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                      less expensive than the primary date

                      Secondary Data can be obtained from both external and internal sources

                      External data may be collected from books and periodicals government sources media and other

                      commercial sources

                      Internal data is that secondary data which is created recorded or generated by the organization

                      As the project is explanatory in nature secondary data is collected from the reports of the

                      company books journals and interest Secondary data is gathered from annual reports official

                      records and standing orders of the units

                      CHAPTER - VI

                      DATA ANALYSIS AND INTERPRETATION

                      46

                      The data after collection is to be processed and analyzed in accordance with the outline

                      and down for the purpose at the time of developing research plan

                      Technically speaking processing implies editing coding classification and tabulation of

                      collected data so that they are amenable to analysis The term analysis refers to the computation

                      of certain measures along with searching for pattern groups Thus in the process of analysis

                      relationship or difference should be subjected to statistical tests of significance to determine with

                      what validity data can be said to indicate any conclusions

                      The analysis of data in a general way involves a number of closely related operations

                      which are performed with the purpose of summarizing the collected data and organizing them in

                      such a manner that they answer the research questions In this study the researcher followed

                      above process carefully and it is presented in this chapter

                      47

                      Table 41 ndash To know the department in which employees are belongs to

                      S

                      ou rc

                      e

                      survey data

                      Inference

                      From the above table it shows that 35 of employees are belongs to

                      production department

                      FIGURE 41

                      S

                      SI No

                      D

                      Department

                      N

                      No of Respondents

                      P

                      Percentage

                      1

                      1

                      M

                      Mechanical

                      3

                      30

                      3

                      30

                      2

                      2

                      E

                      Electrical

                      2

                      25

                      2

                      25

                      3

                      3

                      P

                      Production

                      3

                      35

                      3

                      35

                      4

                      4

                      O

                      Others

                      1

                      10

                      1

                      10

                      T

                      Total

                      1

                      100

                      1

                      100

                      48

                      REPRESENTS THE DEPARTMENT

                      Table 42 ndash To know working experience of the employees

                      Source survey data

                      Inference

                      From the above table it shows that 34 of the employees have 4 ndash 6

                      years experience

                      S

                      SI No

                      W

                      Work Experience

                      N

                      No of Respondents

                      P

                      Percentage

                      1

                      1

                      B

                      Below 2 years

                      1

                      33

                      1

                      13

                      2

                      2

                      2

                      2ndash 4 years

                      3

                      30

                      3

                      30

                      3

                      3

                      4

                      4ndash 6 years

                      3

                      34

                      3

                      34

                      4

                      4

                      A

                      Above 6 years

                      2

                      23

                      2

                      23

                      T

                      otal

                      1

                      100

                      1

                      100

                      49

                      FIGURE 42

                      REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                      Table 43 ndash To know the physical working environment

                      S

                      SI No

                      W

                      Working Environment

                      N

                      No of Respondents

                      P

                      Percentage

                      1

                      1

                      E

                      Excellent

                      1

                      12

                      1

                      12

                      2

                      2

                      G

                      Good

                      5

                      57

                      5

                      57

                      3

                      3

                      F

                      Fair

                      2

                      28

                      2

                      28

                      4

                      4

                      P

                      Poor

                      0

                      03

                      0

                      33

                      5

                      5

                      V

                      Very Poor

                      0

                      00

                      0

                      00

                      T

                      Total

                      1

                      100

                      1

                      100

                      Source survey data

                      Inference

                      From the above table it shows that 57 of the employees were feeling good about the working environment

                      50

                      FIGURE 43

                      REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                      51

                      Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                      S

                      SI No

                      N

                      Non-Monitory Benefits offered

                      to Employees

                      N

                      No of Respondents

                      P

                      Percentage

                      1

                      1

                      H

                      Highly Satisfied

                      1

                      14

                      1

                      14

                      2

                      2

                      S

                      Satisfied

                      5

                      54

                      5

                      54

                      3

                      3

                      N

                      Neither Satisfied nor Dissatisfied

                      2

                      25

                      2

                      25

                      4

                      4

                      D

                      Dissatisfied

                      0

                      05

                      0

                      05

                      5

                      5

                      H

                      Highly Dissatisfied

                      0

                      02

                      0

                      02

                      Total 1

                      100

                      1

                      100

                      Source survey data

                      Inference

                      From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                      FIGURE 44

                      REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                      52

                      Table 45 ndash To know the satisfaction level of respondents towards the work

                      assigned

                      Source survey dataInference

                      From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                      FIGURE 45

                      S

                      SI No

                      A

                      Amount of Work

                      N

                      No of Respondents

                      P

                      Percentage

                      1

                      1

                      H

                      Highly satisfied

                      2

                      20

                      2

                      20

                      2

                      2

                      S

                      Satisfied

                      4

                      45

                      4

                      45

                      3

                      3

                      N

                      Neither Satisfied nor Dissatisfied

                      1

                      12

                      1

                      12

                      4

                      4

                      D

                      Dissatisfied

                      1

                      18

                      1

                      18

                      5

                      5

                      H

                      Highly Dissatisfied

                      0

                      06

                      0

                      06

                      Total 1

                      100

                      1

                      100

                      53

                      REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                      54

                      Table 46 ndash Opinion about the career development programme in their organisation

                      S

                      SI No

                      C

                      Career Development

                      N

                      No of Respondents

                      P

                      Percentage

                      H

                      Highly satisfied

                      1

                      12

                      1

                      12

                      S

                      Satisfied

                      5

                      56

                      5

                      56

                      N

                      Neither Satisfied nor Dissatisfied

                      2

                      22

                      2

                      22

                      D

                      Dissatisfied

                      1

                      10

                      1

                      10

                      H

                      Highly Dissatisfied

                      0

                      00

                      0

                      00

                      Total 1

                      100

                      1

                      100

                      Source survey data

                      Inference

                      From the above table it shows that 56 of the employees were satisfied

                      with the opinion about the carrier development programme in their organisation

                      FIGURE 46

                      REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                      PROGRAMME IN THEIR ORGANISATION

                      55

                      Table 47 ndash To know the cooperation of co-workers

                      S

                      SI No

                      C

                      Co-operation of Workers

                      N

                      No of Respondents

                      P

                      Percentage

                      1

                      1

                      H

                      Highly satisfied

                      2

                      20

                      2

                      20

                      2

                      2

                      S

                      Satisfied

                      6

                      66

                      6

                      66

                      3

                      3

                      N

                      Neither Satisfied nor Dissatisfied

                      1

                      11

                      1

                      11

                      4

                      4

                      D

                      Dissatisfied

                      0

                      03

                      0

                      03

                      5

                      5

                      H

                      Highly Dissatisfied

                      0

                      00

                      0

                      00

                      Total 1

                      100

                      1

                      100

                      Source survey data

                      Inference

                      From the above table it shows that 66 of the employees were satisfied

                      with the cooperation of co-workers

                      FIGURE 47

                      56

                      REPRESENTS THE COOPERATION OF CO-WORKERS

                      57

                      Table 48 ndash To know the satisfaction of Respondents with top management

                      S

                      SI No

                      S

                      Satisfaction with Top

                      Management

                      N

                      No of Respondents

                      P

                      Percentage

                      1

                      1

                      H

                      Highly satisfied

                      2

                      26

                      2

                      26

                      2

                      2

                      S

                      Satisfied

                      5

                      51

                      5

                      51

                      3

                      3

                      N

                      Neither Satisfied nor Dissatisfied

                      1

                      17

                      1

                      17

                      4

                      4

                      D

                      Dissatisfied

                      0

                      06

                      0

                      06

                      5

                      5

                      H

                      Highly dissatisfied

                      0

                      00

                      0

                      00

                      Total 1

                      100

                      1

                      100

                      Source survey data

                      Inference

                      From the above table it shows that 51 of the employees were satisfied with the top management

                      FIGURE 48

                      58

                      REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                      Table 49 ndash To know the satisfaction of Respondents with their subordinates

                      Source survey data

                      Inference

                      From the above table it shows that 67 of the employees were satisfied with their subordinates

                      S

                      SI

                      No

                      S

                      Satisfaction with Subordinates

                      N

                      No of Respondents

                      P

                      Percentage

                      1

                      1

                      H

                      Highly satisfied

                      1

                      12

                      1

                      12

                      2

                      2

                      S

                      Satisfied

                      6

                      67

                      6

                      67

                      2

                      3

                      N

                      Neither Satisfied nor Dissatisfied

                      1

                      14

                      1

                      14

                      4

                      D

                      Dissatisfied

                      0

                      07

                      0

                      07

                      5

                      5

                      H

                      Highly Dissatisfied

                      0

                      00

                      0

                      00

                      Total 1

                      100

                      1

                      100

                      59

                      FIGURE 49

                      REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                      60

                      Table 410 ndash To know the level of satisfaction regarding nature of job

                      S

                      SI No

                      J

                      Job Satisfaction

                      N

                      No of Respondents

                      P

                      Percentage

                      1

                      1

                      H

                      Highly satisfied

                      2

                      22

                      2

                      22

                      2

                      2

                      S

                      Satisfied

                      5

                      56

                      5

                      56

                      3

                      3

                      N

                      Neither Satisfied nor Dissatisfied

                      1

                      16

                      1

                      16

                      4

                      4

                      D

                      Dissatisfied

                      0

                      07

                      0

                      07

                      5

                      5

                      H

                      Highly Dissatisfied

                      0

                      00

                      0

                      00

                      Total 1

                      100

                      1

                      100

                      Source survey dataInference

                      From the above table it shows that 56 of the employees were satisfied with their job

                      FIGURE 410

                      61

                      REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                      Table 411 ndash To know whether there is any job pressure in their work

                      Source survey data

                      Inference

                      From the above table it shows that 72 of employees said there is job pressure in their work

                      FIGURE 411

                      REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                      S

                      SI No

                      J

                      Job Pressure

                      N

                      No of Respondents

                      P

                      Percentage

                      1

                      1

                      Y

                      Yes

                      7

                      72

                      7

                      72

                      2

                      2

                      N

                      No

                      2

                      28

                      2

                      28

                      T

                      Total

                      1

                      100

                      1

                      100

                      62

                      Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                      amp talents

                      S

                      SI No

                      D

                      Development of Skills and

                      Talents

                      N

                      No of Respondents

                      P

                      Percentage

                      1

                      1

                      H

                      Highly Agree

                      1

                      12

                      1

                      12

                      2

                      2

                      A

                      Agree

                      5

                      52

                      5

                      52

                      3

                      3

                      N

                      Neither Agree nor Disagree

                      2

                      28

                      2

                      28

                      4

                      4

                      D

                      Disagree

                      0

                      06

                      0

                      06

                      5

                      5

                      H

                      Highly Disagree

                      0

                      02

                      0

                      02

                      Total 1

                      100

                      1

                      100

                      Source survey data

                      Inference

                      From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                      63

                      FIRGURE 412

                      REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                      64

                      Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                      S

                      SI No

                      W

                      Welfare Facilities

                      N

                      No of Respondents

                      P

                      Percentage

                      1

                      1

                      H

                      Highly satisfied

                      0

                      09

                      9

                      09

                      2

                      2

                      S

                      Satisfied

                      5

                      57

                      5

                      57

                      3

                      3

                      N

                      Neither Satisfied nor Dissatisfied

                      2

                      29

                      2

                      29

                      4

                      4

                      D

                      Dissatisfied

                      5

                      05

                      0

                      05

                      5

                      5

                      H

                      Highly Dissatisfied

                      0

                      00

                      0

                      00

                      Total 1

                      100

                      1

                      100

                      Source survey data

                      Inference

                      From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                      FIGURE 413

                      REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                      65

                      Table 414 ndash To know the employee satisfaction towards the salary

                      Source survey data

                      Inference

                      From the above table it shows that 67 of the employees were satisfied

                      with their salary

                      FIGURE 414

                      REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                      S

                      SI No

                      P

                      Payment Satisfaction

                      N

                      No of Respondents

                      P

                      Percentage

                      1

                      1

                      Y

                      Yes

                      6

                      67

                      6

                      67

                      2

                      2

                      N

                      No

                      3

                      33

                      3

                      33

                      T

                      otal

                      1

                      100

                      1

                      100

                      66

                      Table 415 ndash To know the employees willingness amp Commitment Towards

                      Organisation

                      Source survey data

                      Inference

                      From the above table it shows that 59 of the employees were willing to

                      continue in this organisation

                      FIGURE 415

                      REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                      S

                      SI No

                      W

                      Willingness to Work

                      N

                      No of Respondents

                      P

                      Percentage

                      1

                      1

                      Y

                      Yes

                      5

                      59

                      5

                      59

                      2

                      2

                      N

                      No

                      4

                      41

                      4

                      41

                      T

                      Total

                      1

                      00

                      1

                      00

                      67

                      CHI-SQUARE METHOD

                      The chi square test is one of the simplest and most widely used non-

                      parametric tests in statistical work As a non-parametric test it can be used to determine

                      if categorical data shows dependency or the two classifications are independent It can

                      also be used to make comparisons between theoretical population and actual data

                      when categories are used

                      n

                      Chi square χsup2= sum (O-E) sup2 E

                      i =1

                      Where O= observed frequency

                      E= expected frequency

                      68

                      OBSERVED FREQUENCY

                      Table 419 shows the relationship between the department and the job satisfaction

                      Over All

                      Job

                      SatisfactionHighly

                      SatisfiedSatisfied

                      Neither

                      Satisfied nor

                      Dissatisfied

                      DissatisfiedHighly

                      Dissatisfied

                      Sub

                      Total

                      Mechanical 5 6 14 3 2 30

                      Electrical 6 8 6 3 2 25

                      Production 9 13 7 4 2 35

                      Others 2 3 2 2 1 10

                      Sub Total 22 30 29 12 7 100

                      69

                      EXPECTED FREQUENCY

                      Over All

                      Job

                      SatisfactionHighly

                      SatisfiedSatisfied

                      Neither

                      Satisfied nor

                      Dissatisfied

                      DissatisfiedHighly

                      Dissatisfied

                      Sub

                      Total

                      Mechanical 7 8 9 4 2 30

                      Electrical 5 8 7 3 2 25

                      Production 8 11 10 4 2 35

                      Others 2 3 3 1 1 10

                      Sub Total 22 30 29 12 7 100

                      Null Hypothesis (Ho)

                      There is no significant difference between the department and the job satisfaction

                      Alternative Hypothesis (Ho)

                      There is significant difference between the job satisfaction

                      Co Relation

                      70

                      Chapter-V

                      CONCLUSIONS AND

                      RECOMMENDATIONS

                      71

                      CONCLUSION

                      On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                      Ltd Mohali made in the previous chapters following conclusions are drawn

                      General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                      Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                      environment of the company is very healthy The visitors feel happy after the campus

                      Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                      indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                      building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                      Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                      its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                      position by channelising these internal accruals to fund its expansion programmes

                      Working results PTL has registered a handsome and constant growth in its profits because

                      of a brisk demand for new and better technology electronic items None of the other electronic

                      company has shown such a steady growth Philips has recorded the lowest current ratio

                      However with this lowest current ratio PTL still enjoys moderate payment period and highest

                      velocity of creditors and debtors only due to commitment of itrsquos employees

                      72

                      SUMMARY

                      According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                      employee loyalty are praise and recognition a sense of contribution to the company learning and

                      development and having a best friend at work

                      Creating a fairy-tale work environment begins withrecognition Your employees need it more

                      than money perks or titles Here are eight tips regarding recognition Remember these and your

                      employees may just start whistling while they work It is up to me The corporate culture or

                      financial rewards will not make your team successful It is up to you Recognition is one thing

                      that is completely in your control

                      Strong relationships are vital in todays economy Strengthening employee relationships is even

                      more necessary as companies downsize and lay off As your workforce shrinks and you need to

                      do more with less keeping quality employees becomes even more critical As a manager it is

                      your job to bond your best people to your company through recognition And you also must help

                      direct and motivate your core performers

                      Simple rewards earn big returns There are some relatively simple things you can do that will

                      earn big returns For example remember your employees birthdays and work anniversaries find

                      out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                      spend time with their kids) make the most of your formal service awards with some preparation

                      and a group presentation walk around your department every day and talk to your

                      people and thank them sincerely and often

                      73

                      Make it specific Praise and recognition must be specific to have impact General praise such as

                      You do great work actually can have the opposite effect and leave your employees wondering

                      Does he have any idea what I really do around here Specific praise links individual

                      accomplishments to company goals For example Cheryl I noticed the way you handled that

                      customer complaint Great work As you know we value quick resolutions of problems as

                      one of our core strategies

                      Ask the best to stay Call your best people into your office one at a time Let that bright young

                      college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                      your team relies on her expertise and organizational skillsRemarkably a significant percent of

                      high-impact performers report that they left their last job because No one ever asked me to

                      stay

                      Forget cash

                      Remember the saying Money cant buy everything Well its true Dont wait until you can

                      offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                      work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                      recognized and involved they are much less likely to keep asking about money

                      Recognize

                      Recognition means most to an employee when it is sincere and spontaneous According to the

                      largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                      at least every seven days If you wait until a year-end party or an annual review you are waiting

                      much too long to recognize and you probably are losing people you do not need to

                      74

                      Recognition works

                      Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                      performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                      ways that build high commitment typically are on the order of 30 to 50 percent

                      Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                      Learn to recognize your employees for their efforts thank them often and reward their

                      achievements You can awaken them from their anger and apathy and they will fall in love with

                      their jobs again Chances are you will work together happily ever after

                      So there is direct relation with employee satisfaction and their commitment towards the

                      organization and it is also clear from the above discussion that only monetary elements are not

                      sufficient for employee satisfaction rather other element like employer behavior recognisation

                      and other moral value

                      75

                      RECOMMENDATIONS

                      PHILIPS should increase its capacity utilization It should work at full capacity to

                      minimize its cost of production With this increase in capacity utilization the total cost

                      will spread over more units thereby decreasing the per unit cost

                      PHILIPS should decrease the credit facilities provided to its consumers The payback

                      period is quite high in case of debtors as compared to creditors it should be more or less

                      equal as it will help in improving company liquidity

                      PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                      business as it accounts very less as compare to other businesses of Philips

                      Another recommendation for Mohali plant is about the HR department that is they

                      should appoint permanent and skilled workers as against casual workers which generally add

                      up to the profit of the company

                      76

                      BIBLIOGRAPHY

                      1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                      2 Monthly Journals of Philips Electronics India Ltd

                      3 Authentic Leadership Medtronic CEO Bill George

                      4 wwwindiaphilipscom

                      5 wwwwikipediacom

                      6 httpwwwemployeecommitmentcom

                      7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                      8 Employee Commitment A Leader Ship Guide Joe Folkman

                      9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                      77

                      Questionnaire

                      Name __________________________________________________________

                      Age______________________________ Gender _______________________

                      Qualification _______________________ Contact No ___________________

                      Q1 In which department you are working

                      Electrical Production Mechanical Other

                      Q2 What is your working experience

                      gt2 Years 2-4 Years 4-6 Years lt 6 Years

                      Q3 How You like the physical Working Environment of the organization

                      Excellent Good Fair Poor Very Poor

                      Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                      Highly Dissatisfied Dissatisfied

                      Q5 Are you satisfied with your work

                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                      Highly Dissatisfied Dissatisfied

                      Q6 Are you satisfied with the career development programe of the company

                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                      Highly Dissatisfied Dissatisfied

                      Q7 Is other staff of the organization is co-operative with you

                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                      Highly Dissatisfied Dissatisfied

                      Q8 Are you satisfied with top level management

                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                      Highly Dissatisfied Dissatisfied

                      78

                      Q9 Are you satisfied with your subordinates

                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                      Highly Dissatisfied Dissatisfied

                      Q10 Are you satisfied with the nature of the Job

                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                      Highly Dissatisfied Dissatisfied

                      Q11 Do you have any Job Pressure in work

                      Yes No

                      Q12 Do you satisfied with the opportunities provided by the organisation

                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                      Highly Dissatisfied Dissatisfied

                      Q13 Are you satisfied with the welfare facilities provided by the organisation

                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                      Highly Dissatisfied Dissatisfied

                      Q14 Are you satisfied towards your salary

                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                      Highly Dissatisfied Dissatisfied

                      Q15 Are you committed towards the organisation

                      Yes No

                      Signature

                      • SSI No
                      • DDepartment
                      • NNo of Respondents
                      • PPercentage
                      • 11
                      • MMechanical
                      • 330
                      • 330
                      • 22
                      • EElectrical
                      • 225
                      • 225
                      • 33
                      • PProduction
                      • 335
                      • 335
                      • 44
                      • OOthers
                      • 110
                      • 110
                      • TTotal
                      • 1100
                      • 1100
                      • SSI No
                      • WWork Experience
                      • NNo of Respondents
                      • PPercentage
                      • 11
                      • BBelow 2 years
                      • 133
                      • 113
                      • 22
                      • 2 2ndash 4 years
                      • 330
                      • 330
                      • 33
                      • 4 4ndash 6 years
                      • 334
                      • 334
                      • 44
                      • AAbove 6 years
                      • 223
                      • 223
                      • Total
                      • 1100
                      • 1100
                      • SSI No
                      • AAmount of Work
                      • NNo of Respondents
                      • PPercentage
                      • 11
                      • HHighly satisfied
                      • 220
                      • 220
                      • 22
                      • SSatisfied
                      • 445
                      • 445
                      • 33
                      • NNeither Satisfied nor Dissatisfied
                      • 112
                      • 112
                      • 44
                      • DDissatisfied
                      • 118
                      • 118
                      • 55
                      • HHighly Dissatisfied
                      • 006
                      • 006
                      • Total
                      • 1100
                      • 1100
                      • SSI No
                      • SSatisfaction with Subordinates
                      • NNo of Respondents
                      • PPercentage
                      • 11
                      • HHighly satisfied
                      • 112
                      • 112
                      • 22
                      • SSatisfied
                      • 667
                      • 667
                      • 23
                      • NNeither Satisfied nor Dissatisfied
                      • 114
                      • 114
                      • 4
                      • DDissatisfied
                      • 007
                      • 007
                      • 55
                      • HHighly Dissatisfied
                      • 0 00
                      • 000
                      • Total
                      • 1100
                      • 1100
                      • SSI No
                      • JJob Pressure
                      • NNo of Respondents
                      • PPercentage
                      • 11
                      • YYes
                      • 772
                      • 772
                      • 22
                      • NNo
                      • 228
                      • 228
                      • TTotal
                      • 1100
                      • 1100
                      • SSI No
                      • PPayment Satisfaction
                      • NNo of Respondents
                      • PPercentage
                      • 11
                      • YYes
                      • 667
                      • 667
                      • 22
                      • NNo
                      • 333
                      • 333
                      • Total
                      • 1100
                      • 1100
                      • SSI No
                      • WWillingness to Work
                      • NNo of Respondents
                      • PPercentage
                      • 11
                      • YYes
                      • 559
                      • 559
                      • 22
                      • NNo
                      • 441
                      • 441
                      • TTotal
                      • 100
                      • 100
                        • MISSION amp VISION
                        • Mission
                        • Vision
                        • Philips Electronics India Limited
                          • SSI No
                          • WWorking Environment
                          • NNo of Respondents
                          • PPercentage
                          • 11
                          • EExcellent
                          • 112
                          • 112
                          • 22
                          • GGood
                          • 557
                          • 557
                          • 33
                          • FFair
                          • 228
                          • 228
                          • 44
                          • PPoor
                          • 003
                          • 033
                          • 55
                          • VVery Poor
                          • 000
                          • 000
                          • TTotal
                          • 1100
                          • 1100
                          • SSI No
                          • NNon-Monitory Benefits offered to Employees
                          • NNo of Respondents
                          • PPercentage
                          • 11
                          • HHighly Satisfied
                          • 114
                          • 114
                          • 22
                          • SSatisfied
                          • 554
                          • 554
                          • 33
                          • NNeither Satisfied nor Dissatisfied
                          • 225
                          • 225
                          • 44
                          • DDissatisfied
                          • 005
                          • 005
                          • 55
                          • HHighly Dissatisfied
                          • 002
                          • 002
                          • Total
                          • 1100
                          • 1100
                          • SSI No
                          • CCareer Development
                          • NNo of Respondents
                          • PPercentage
                          • HHighly satisfied
                          • 112
                          • 112
                          • SSatisfied
                          • 556
                          • 556
                          • NNeither Satisfied nor Dissatisfied
                          • 222
                          • 222
                          • DDissatisfied
                          • 110
                          • 110
                          • HHighly Dissatisfied
                          • 000
                          • 000
                          • Total
                          • 1100
                          • 1100
                          • SSI No
                          • CCo-operation of Workers
                          • NNo of Respondents
                          • PPercentage
                          • 11
                          • HHighly satisfied
                          • 220
                          • 220
                          • 22
                          • SSatisfied
                          • 666
                          • 666
                          • 33
                          • NNeither Satisfied nor Dissatisfied
                          • 111
                          • 111
                          • 44
                          • DDissatisfied
                          • 003
                          • 003
                          • 55
                          • HHighly Dissatisfied
                          • 000
                          • 000
                          • Total
                          • 1100
                          • 1100
                          • SSI No
                          • SSatisfaction with Top Management
                          • NNo of Respondents
                          • PPercentage
                          • 11
                          • HHighly satisfied
                          • 226
                          • 226
                          • 22
                          • SSatisfied
                          • 551
                          • 551
                          • 33
                          • NNeither Satisfied nor Dissatisfied
                          • 117
                          • 117
                          • 44
                          • DDissatisfied
                          • 006
                          • 006
                          • 55
                          • HHighly dissatisfied
                          • 000
                          • 000
                          • Total
                          • 1100
                          • 1100
                          • SSI No
                          • JJob Satisfaction
                          • NNo of Respondents
                          • PPercentage
                          • 11
                          • HHighly satisfied
                          • 222
                          • 222
                          • 22
                          • SSatisfied
                          • 556
                          • 556
                          • 33
                          • NNeither Satisfied nor Dissatisfied
                          • 116
                          • 116
                          • 44
                          • DDissatisfied
                          • 007
                          • 007
                          • 55
                          • HHighly Dissatisfied
                          • 000
                          • 000
                          • Total
                          • 1100
                          • 1100
                          • SSI No
                          • DDevelopment of Skills and Talents
                          • NNo of Respondents
                          • PPercentage
                          • 1 1
                          • HHighly Agree
                          • 112
                          • 112
                          • 22
                          • AAgree
                          • 552
                          • 552
                          • 33
                          • NNeither Agree nor Disagree
                          • 228
                          • 228
                          • 44
                          • DDisagree
                          • 006
                          • 006
                          • 55
                          • HHighly Disagree
                          • 002
                          • 002
                          • Total
                          • 1100
                          • 1100
                          • SSI No
                          • WWelfare Facilities
                          • NNo of Respondents
                          • PPercentage
                          • 11
                          • HHighly satisfied
                          • 009
                          • 909
                          • 22
                          • SSatisfied
                          • 557
                          • 557
                          • 33
                          • NNeither Satisfied nor Dissatisfied
                          • 229
                          • 229
                          • 44
                          • DDissatisfied
                          • 505
                          • 005
                          • 55
                          • HHighly Dissatisfied
                          • 000
                          • 000
                          • Total
                          • 1100
                          • 1100
                            • SUMMARY
                            • RECOMMENDATIONS
                            • BIBLIOGRAPHY

                        12

                        Corporate Office-

                        Philips Electronics India Ltd

                        Technopolis Knowledge Park

                        Mahakali Caves Road

                        Chakala Andheri (East)Mumbai 400 093

                        Tel +91 22 66912000

                        VISION 2012

                        Through the Vision 2012 strategy we aim to fuel growth by making Philips the leading brand in

                        Health and Well-being Vision 2012 further positions Philips as a market-driven people-centric

                        company with a strategy and a structure that fully reflect the needs of its customer base while

                        also increasing shareholder value This is implemented through sharpened strategies in the three

                        core sectors Healthcare Lighting and Consumer Lifestyle

                        ldquoWith Vision 2010 we are putting people right at the center of things with Health and Well-

                        being as our overarching theme We are thereby putting into practice our mission improving the

                        quality of life through the introduction of meaningful innovationsrdquo ndash Gerard Kleisterlee

                        President and CEO of Royal Philips Electronic

                        Our Ways of Working

                        1 We are a people-centric company that organizes around customers and markets

                        2 We invest in a strong brand and consistently deliver on our brand promise of ldquosense and

                        simplicityrdquo in our actions products and services

                        13

                        3 We deliver innovation by investing in world class strengths in end-user insights

                        technology design and superior supplier networks

                        4 We develop our peoplersquos leadership talent and engagement and align ourselves with high

                        performance benchmarks

                        5 We invest in high growth and profitable businesses and emerging geographies to achieve

                        market leadership positions

                        6 We are committed to sustainability and focus on making the difference in efficient energy

                        use

                        7 We drive operational excellence and quality to best in class levels allowing us the above

                        mentioned strategic investments in our businesses

                        BRAND PROMISE

                        It is the combination of two unique capabilities that enables us to deliver on our ldquosense and

                        simplicityrdquo promise These capabilities are firstly by understanding people and secondly

                        technology integration and product design

                        We put our end users front and center of product innovations starting with understanding their

                        needs and aspirations We use best-in-class research facilities and agencies to validate and ensure

                        that our product innovations are designed around peoplersquos needs and aspirations easy to

                        experience and advanced

                        SUSTAINABILITY

                        14

                        In 2009 we evaluated our sustainability strategy and resolved to fully leverage sustainability as

                        an integral part of our overall strategy and an additional driver of growth as reflected in the

                        Philips Management Agenda 2012

                        To deliver on our brand promise of ldquosense and simplicityrdquo and at the same time provide the

                        company direction for the longer term in this area we have identified three sustainability

                        leadership key performance indicators where we can bring our competencies to bear lsquocarersquo

                        lsquoenergy efficiencyrsquo and lsquomaterialsrsquo including targets for 2015

                        Bringing care to more than 500 million people

                        Target 500 million lives touched by 2015

                        Improving energy efficiency of Philips products

                        Target 50 improvement by 2015 (for the average total product portfolio) compared to

                        2009

                        Closing the materials loop

                        Target Double global collection recycling amounts and recycled materials in products

                        by 2015 compared to 2009

                        Each sector will take the lead on one of the leadership key performance indicators with

                        Healthcare leading lsquocarersquo Lighting lsquoenergy efficiencyrsquo and Consumer Lifestyle lsquomaterialsrsquo

                        In addition we defined a set of complementary performance indicators to accelerate change and

                        drive performance including the EcoVision4 parameters

                        With EcoVision4 we have committed to the following by 2012

                        15

                        bull Generate 30 of total revenues from Green Products

                        bull Double investment in Green Innovations to a cumulative EUR 1 billion

                        bull Improve our operational energy efficiency by 25 and reduce our CO2 emissions by 25 all

                        compared with the base year 2007

                        SOCIAL COMMITMENT

                        Living up to this commitment means we use our capabilities to enhance the lives of our

                        employees and people in society at large Within the company we encourage teamwork and

                        collaboration in an environment that enables employees to reach their full potential

                        Building on our rich heritage of involvement in social issues we have established our own

                        approach of supporting the communities where we live and work focusing on energy efficiency

                        and healthcare

                        Sustainable lighting

                        There is a pressing need to find innovative lighting solutions for the 16 billion people who live

                        in areas with no access to the electricity grid or where the grid is unreliable Thatrsquos why we have

                        developed SMILE (Sustainable Model in Lighting Everywhere)

                        Launched as a pilot in 2006 in four Indian states SMILE includes two lighting solutions UDAY

                        a rechargeable portable lantern and KIRAN a hand-cranked LED flashlight Today are

                        distributed in eighth Indian states

                        16

                        SWOT ANALYSIS

                        Strengths

                        bull India was a market where the first mover enjoyed advantages over latecomers

                        bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

                        market could gain the largest market share

                        bull PHILIPS is committed to enhance its image to the Chinese market as investors

                        bull PHILIPS was building a wholly owned manufacturing plant in India to show the

                        Chinese the commitment Korea had to the Chinese society

                        bull Labor costs in India were less and would defray the cost of producing high-end

                        bull Samsung has been making color TVs for many years in Korea before moving to the Chinese

                        market

                        Weaknesses

                        bull PHILIPS must continue to control all costs to maintain success

                        bull India has a reputation of being a protected market (protectionism)

                        bull India was a market where the first mover enjoyed advantages over late comers PHILIPS is

                        trying to overcome the first comer advantage Japan manufacturers have over them by being those

                        first comers

                        bull Companies such as Sony and Matsushita had built sales and service networks that were

                        favorable to their sales programs in India while Samsung would have to catch up in that area

                        17

                        bull Samsung is not as experienced in manufacturing high-end TVs for a higher-end market

                        segment

                        Opportunities

                        bull Based on the data that on 28 of the 220 million rural households own a color TV PHILIPS

                        focus on the domestic India market should be to penetrate the rural household market which

                        would mean that for those purposes the low-end production of sets in the 13rdquo to 20rdquo range should

                        be produced to appeal to that segmentrsquos purchasing ability

                        bull Larger more high-end models can be produced to appeal to an urban customer in India as well

                        as being an export to the US and European higher end customers

                        bull With success in the higher-end manufacturing and sales of premium TVs in India PHILIPS can

                        establish themselves as high-end producers around the world

                        Threats

                        bull PHILIPS faces intense competition in the color TV market

                        bull A premium-priced product wouldnrsquot sell in large volumes so pricing can be a problem

                        bull Since PHILIPS didnrsquot have an established marketing strategy issues of how to market the

                        product may arise

                        bull Loss of profitability because related to over-employment at most facilities

                        bull Is the per capita income level such that it can support sales of product at any level

                        bull If PHILIPS fails to be successful in the Chinese market with high-end product it will be known

                        around the world bull India was a market where the first mover enjoyed advantages over late

                        comers

                        bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

                        18

                        market could gain the largest market share

                        bull PHILIPS is committed to enhance its image to the Chinese market as investors

                        PHILIPS ELECTRONICS MOHALI PLANT

                        The mohali plant was established in 1985 as PUNJAB ANAND LAMP Ltd as its second

                        division of lamp industry after the varodra plant at that time it was a joint stock company and

                        majority of shares was with Punjab Anand Lamp around 75 but in the year 2001 the company

                        ownership changed and the whole shares was bought by PHILIPS ELECTRONIC INDIA Ltd

                        and its name was changed to PHILIPS ELECTRONIC INDIA Ltd MOHALI LIGHT

                        FACTORY

                        The plant is situated in Industrial focal point PHASE-9 MOHALI near Mohali railway station

                        and is sreaded in 26 acres Total employees of tis plant is 532 including casual employees This

                        company is a landmark in the Punjab state as it is the only factory which is most profitable one

                        than any industry located in Punjab

                        19

                        OVERVIEW OF VARIOUS FRONTS OF

                        PHILIPS ELECTRONICS INDIA Ltd

                        Manufacturing-

                        Today the product range of Philips include the following products ndash

                        Televisions- LCD Plasma Flat Screen Smart Touch XL

                        Recorders DVD Players I pods and Home Theatre Systems

                        Audio Products - Audio Systems Remote Controls AudioVideo Accessories

                        Digital Photo Products and Frames

                        Portable Audio and Video Systems Accessories like Headphones and Speakers

                        PC Products - Mouse and Keyboard Multi Media Headsets External Hard Disk Drives

                        Mobile Phones

                        Male Shaving and Grooming - Dry Shavers Beard Trimmers

                        Personal Care - Beauty and Hair Care Products

                        20

                        Kitchen Appliances - Blenders and Hand Blenders Juicers and Citruspresses Food

                        Processors and Mixers Coffee Makers and Kettles Frying and Grilling Appliances

                        Toasters and Snacking Products

                        Household Products - Irons Vacuum Cleaners Water Purifiers

                        Professional Lighting - Industrial Shops and offices Road and Area Hospitality Sports

                        Lighting City Beautification and Petrol Stations

                        Automotive Lighting - In Cars Motorcycles and Trucks

                        Home Lighting

                        SERVICS

                        Philips E-waste Management Program in India

                        Philips has tied up with a recycler for collecting transporting and recycling unwanted broken

                        down consumer products

                        At Philips we offer consumers a convenient way of recycling their unwanted obsolete and

                        damaged Philips products by dropping them off at convenient locations The program

                        encompasses 8 major cities across India Consumers can approach one of 27 authorized Philips

                        service centres which will act as collection points for consumer products which need recycling

                        Our efforts are to expand the network in the near future

                        Philips ensures that the consumer products received will be recycled in an environment-friendly

                        manner Philips understand the corporate social responsibility and takes steps towards providing

                        a safer environment to the future generations We design our products to continuously realize

                        improvements and reduce their overall life cycle environmental impact Designing products for

                        21

                        recycling is an integral part of this approach Our aim is to use our planetrsquos limited resources

                        effectively and respect the principle of extended producer responsibility This also calls for

                        manufacturers to engage in developing solutions for effective and efficient recycling of their

                        products We will continue to promote and invest into improved recycling systems to reduce the

                        impact of electronic waste on the environment

                        MANUFACTURING AT MOHALI PLANT ndash

                        Mohali plant mainly manufactures lighting products basically of domestic usage this includes the

                        following products ndash

                        CFL bulbs ndash

                        1 Genie - 5 watt 8 watt 11 watt

                        2 Essential ndash 8 watt 11 watt 14 watt 18 watt 23 watt 29 watt

                        3 Tornado ndash 5 watt 8 watt 11 watt 14 watt 18 watt 23watt 29 watt

                        4 T5 slim tube 28 watt

                        Coil plant ndash Philips Electronics India is the only company that produces coils in the whole

                        lighting industries in the world and in India only at the MOHALI PLANT

                        22

                        Chapter-II

                        OBJECTIVES OF THE STUDY

                        23

                        OBJECTIVES OF THE STUDY

                        To study the various aspects of Satisfaction Level of the Employees working at Philips

                        Electronics India Ltd Mohali

                        To analyze the effect of Job satisfaction on the organisation

                        To determine the relation between job satisfaction of employees and their commitment

                        towards the organisation

                        To analyze the performance model adopted by the Philips Electronics India Ltd Mohali

                        to handle their manpower

                        To suggest remedial measures for the improvement of the companyrsquos performance

                        24

                        Chapter-III

                        Employees Commitment

                        25

                        Employees who are engaged in their work and committed to their organizations give companies

                        crucial competitive advantagesmdashincluding higher productivity and lower employee turnover

                        Thus it is not surprising that organizations of all sizes and types have invested substantially in

                        policies and practices that foster engagement and commitment in their workforces

                        But what are employee engagement and commitment exactly This report examines the ways in

                        which employers and corporate consultants define these terms today and offers ideas for

                        strengthening employee engagement Though different organizations define engagement

                        differently some common themes emerge These themes include employeesrsquo satisfaction with

                        their work and pride in their employer the extent to which people enjoy and believe in what they

                        do for work and the perception that their employer values what they bring to the table The

                        greater an employeersquos engagement the more likely he or she is to ldquogo the extra milerdquo and deliver

                        excellent on-the-job performance In addition engaged employees may be more likely to commit

                        to staying with their current organization Software giant Intuit2 for example found that highly

                        engaged employees are 13 times more likely to be high performers than less engaged

                        employees They are also five times less likely to voluntarily leave the company

                        Clearly engagement and commitment can potentially translate into valuable business results for

                        an organization To help you reap the benefits of an engaged committed workforce at your

                        organization this report provides guidelines for understanding and measuring employee

                        engagement and for designing and implementing effective engagement initiatives As you will

                        26

                        see everyday human resource practices such as recruitment training performance management

                        and workforce surveys can provide powerful levers for enhancing engagement

                        Employee Engagement Key Ingredients

                        ldquoEmployee Engagement Definedrdquo shows examples of engagement definitions used by various

                        corporations and consultancies Clearly definitions of employee engagement vary greatly across

                        organizations Many managers wonder how such an elusive concept can be quantified The term

                        does encompass several ingredients for which researchers have developed measurement

                        techniques These ingredients include the degree to which employees fully occupy themselves in

                        their work as well as the strength of their commitment to the employer and role Fortunately

                        there is much research on these elements of engagementmdashwork that has deep roots in individual

                        and group psychology

                        Definition

                        ldquoNo company small or large can win over the long run without energized employees who

                        believe in the [firms] mission and understand how to achieve it Thats why you need to take the

                        measure of employee engagement at least once a year through anonymous surveys in which

                        people feel completely safe to speak their mindsrdquo

                        -Jack and Suzy Welch-

                        Common Themes How Companies Measure Engagement

                        Employers typically assess their employeesrsquo engagement levels with company-wide attitude

                        or opinion surveys

                        27

                        1048657 Pride in employer

                        1048657 Satisfaction with employer

                        1048657 Job satisfaction

                        1048657 Opportunity to perform well at challenging work

                        1048657 Recognition and positive feedback for onersquos contributions

                        1048657 Personal support from onersquos supervisor

                        1048657 Effort above and beyond the minimum

                        1048657 Understanding the link between onersquos job and the organizationrsquos mission

                        1048657 Prospects for future growth with onersquos employer

                        1048657 Intention to stay with onersquos employer

                        The Link Between Employer Practices and Employee Engagement

                        How does an engaged workforce generate valuable business results for an organization The

                        process starts with employer practices such as job and task design recruitment selection

                        training compensation performance management and career development Such practices affect

                        employeesrsquo level of engagement as well as job performance Performance and engagement then

                        interact to produce business results Figure 1 depicts these relationships

                        28

                        EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

                        1048657 How do you and other managers in your

                        organization define commitment

                        1048657 Are some employees in your company

                        engaged in their work but not committed to

                        the organization Committed to staying with

                        your firm but not exactly engaged in their

                        work Both engaged and committed

                        1048657 To whom are your organizations employees

                        committed The company Their supervisor

                        Co-workers Team members Customers

                        1048657 What business results has commitment from

                        1048657 How do you and other managers in your

                        organization define employee engagement

                        1048657 How do you know that certain employees in

                        your company are engaged Do they relish

                        their jobs Enjoy specific responsibilities or

                        tasks Willingly ldquogo the extra milerdquo

                        1048657 In teams departments or business units in

                        your company that have a large number of

                        engaged employees what business results

                        are you seeing Higher productivity Lower

                        costs Greater revenues More efficiency

                        29

                        employees created for your organization For

                        example has commitment reduced turnover

                        and therefore decreased recruitment hiring

                        and training costs

                        1048657 What does your company do to reciprocate

                        employees commitment Is the organization

                        living up to its side of the bargain

                        Lower turnover Higher product or service

                        quality

                        1048657 Conversely how do disengaged employees

                        behave and what are the consequent costs

                        for their teams units-and your entire

                        company

                        As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

                        temperament attitudes and personality He or she uses these attributes to accomplish work

                        behaviors according to organization-defined procedures by applying tools equipment andor

                        technology Work behaviors in turn create the products and services that make an organization

                        successful We classify work behaviors into three categories those required to accomplish duties

                        and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

                        employee contributes for the good of the organization (voluntary behaviors) and behaviors

                        prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

                        other counterproductive or illegal actions) Of course job performance occurs in an

                        organizational context which includes elements such as leadership physical setting and social

                        setting

                        30

                        Employers naturally want to encourage workers to perform prescribed and voluntary activities

                        while avoiding proscribed ones To achieve these goals organizations use a number of HR

                        practices that directly affect the person process and context components of job performance

                        Employeesrsquo reactions to these practices determine their levels of engagement and commitment

                        31

                        Chapter-IV

                        32

                        LITERATURE OF THE REVIEW

                        ldquo Job Satisfaction That Leads To The Commitment Of

                        The Employees in The Organisationrdquo

                        Literature of Review

                        Gerge Bill Authentic Leadership

                        In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

                        point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

                        What he means is that purpose is what drives employee commitment not the financial

                        rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

                        33

                        hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

                        are shareholders who can benefit from improved financials what draws people to their

                        chosen careers is the work itself and its purpose in the world more than the profit

                        possibilities

                        Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

                        that you cannot inspire employees by urging them to help management get the companyrsquos

                        stock price uprdquo

                        There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

                        authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

                        purpose of our work it means recognizing the purpose our organization fulfills that goes

                        beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

                        contribute to a larger purposerdquo

                        In Built to Last Jim Collins and James Porras spend an entire book explaining their five

                        year research study of major companies that led to this conclusion about employee

                        commitment Purpose within a company is what sustains it profit is important but when

                        itrsquos the prime directive companies falter

                        -Marshal Goldsmith-

                        How to Increase Employee Commitment

                        In practice this involves walking the talk being transparent communicating effectively treating

                        people equally teaching leading subordinates to increasingly excellent performance ndash and

                        responding to subordinates as mature individuals who are owed fairness the truth and

                        recognition of their achievements

                        34

                        Since managers interact directly and frequently with subordinates they are usually more tuned

                        in to how employees are feeling than are executives Managers are in a better position to know

                        for example when employees are feeling alienated and disengaged from their work which is

                        very common today -- and expensive

                        Gaining employee commitment results in greater profits because enthusiastic employees stay

                        contribute discretionary effort and engage customers Performance soars when customers are

                        enthused and stay and when executives managers and employees are a collaborative team

                        united in achieving common goals

                        But managers are often called middle managers for good reason their job is to motivate and

                        guide subordinates while they at the same time are being judged by their bosses Because of

                        their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                        create relationships with potential allies especially those with greater power who have access to

                        top decision makers

                        Harvard University Factors that Impact Employee Well Being Commitment and

                        Productivity

                        Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                        corporate bottom line A new trend in our dawning age of social sustainability is that many

                        experts believe more attention should be paid to the dotted line - the one signed when a person

                        35

                        commits to employment at a company New Harvard research validates this approach affirming

                        that trust and purpose play a significant role in building successful productive workplaces

                        The behavioral research conducted by a team at Harvard University and Massachusetts General

                        Hospital identifies the factors most likely to impact 21st century employee well being

                        commitment and productivity The researchers found that commitment is largely influenced by

                        ones sense of purpose feeling of personal impact and overall trust in the organization

                        Productivity is largely affected by the quality of human relationships including cooperative

                        social group moods and interaction

                        The results lead us to conclude that workplaces that provide positive environments that foster

                        interpersonal trust and quality personal relationships create the most committed and productive

                        employees says Nancy Etcoff PhD the lead researcher on the study

                        Expert Shares Keys to Building Successful Workplace Relationships

                        According to business strategist Courtney Anderson JD MBA Outstanding leadership

                        today means much more than just doing your job Success is creating an environment that fosters

                        happy committed productive team members

                        Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                        does not have to be difficult The biggest challenge she says is making the time to truly change

                        in our overscheduled instant access competitive work environments With a little know-how it

                        can be easy to evolve workplace well being and respond to these compelling research results

                        -Mark Howell-

                        CEO Bright Point

                        High-performing companies recognize that employee commitment is a major contributing factor

                        toward sustaining long-term success and creating value An engaged employee is involved and

                        excited about their work and acts in a manner that will forward the organizationrsquos interest An

                        36

                        engaged workforce helps optimize and retain talent for the long-term because the employees

                        choose to stay even when other employment alternatives exist

                        According to Walker Information the top three drivers of employee commitment are

                        Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                        want to enjoy their work feel they are appreciated and know they are making a contribution to

                        their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                        and are trusted by their leadership have a greater dedication and are ultimately more productive

                        on the job However according to recent data provided by the National Business Research

                        Institute (NBRI) only 31 of all employees are truly engaged

                        At BrightPoint we take employee engagement seriously and we work to create a culture that

                        inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                        employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                        determined that close to 80 of respondents indicated they were satisfied with their jobs and

                        daily activities General employee satisfaction increases when managers take an active interest

                        in their employees beyond their day-to-day job responsibilities According to NBRI managers

                        that actively coach build relationships and keep an open dialogue with their employees improve

                        employee engagement

                        We have a diverse workforce where each employee brings unique value and has individual

                        needs Managers are learning to manage the individual and not the position In order to give

                        managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                        leadership training workshops and continual learning resources In 2011 906 of managers at

                        BrightPoint NA participated in the development opportunities offered and also made an effort to

                        37

                        help reinforce the learning of their team members This signals that our leadership team is taking

                        an active interest in professional development and its connection to employee commitment

                        As BrightPoint continues to increase focus on employee engagement the organization will grow

                        stronger and maintain a substantial advantage over our competition Our employees possess the

                        knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                        through their genuine commitment will deliver what our customers want with increasing

                        efficiency and effectiveness Our responsibility is value-creation by growing our business and

                        maintaining high levels of customer service and loyalty We believe the best way to accomplish

                        this is through a strong committed and engaged workforce

                        Performance Model Adopted At Mohali Plant

                        38

                        Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                        39

                        Recruiting

                        The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                        applicants also can influence future employeesrsquo engagement and commitment If your firm has

                        designed jobs specifically to engage employees then organization want to ensure that recruiting

                        ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                        skilled team environment or minimal supervision Applicants who notice and respond to these

                        ads will more likely be motivated by these features Also consider how organization might best

                        seek candidates from inside your organization When Organisation recruit existing employees for

                        desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                        commitment (by providing growth and advancement opportunities to employees in return for

                        their loyalty) If Organisation recruit from outside when qualified internal candidates are

                        available Organization may unwittingly suggest to current employees that your company is not

                        willing to reciprocate their commitment Existing staff may then begin questioning their own

                        commitment to the firm By contrast organisation recruit external candidates to both the job and

                        your organization For these candidates ensure that recruiting messages highlight attractive job

                        features organizational values and commitment reciprocity That is in return for performance

                        and dedication your company offers competitive pay and benefits flexible work hours and

                        learning and career advancement opportunities Also remember that prospective employees have

                        multiple commitments You will inevitably have to compete with those commitments as

                        organization try to attract candidates to your firm Most people find it easier to make a new

                        commitment when it is compatible with their other obligations For example you boost your

                        chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                        work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                        Commitmentrdquo

                        40

                        Employee Selection

                        Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                        fill available positions When organisation select the right individuals for the right jobs new

                        hires carry out their work more smoothly and experience fewer performance problems The

                        result Greater enjoyment ofmdashand engagement inmdashthe job

                        To enhance engagement through your selection of employees identify those candidates who are

                        best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                        that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                        they know about the role and having them provide work samples Most candidates will view

                        these techniques more positively than tests with less apparent relevance such as personality and

                        integrity assessments Successful candidates feel good about having ldquopassed the test and see

                        company as careful and capable for having selected them A positive initial impression of an

                        employer encourages growth of long-term commitment

                        Training and Development

                        Training and development can serve as additional levers for enhancing engagement and

                        commitment For new hires training usually begins with orientation Orientation presents several

                        important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                        important it gives you a chance to encourage employee engagement by explaining how the new

                        hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                        Electronics describe how r company is organized introduce the new employee to his or her co-

                        workers give the person a tour of the area where he or she will be working and explain safety

                        regulations and other procedural matters In short you foster person-organization fitmdashvital for

                        developing productive and dedicated employees Through training you help new and current

                        41

                        employees acquire the knowledge and skills they need to perform their jobs And employees who

                        enhance their skills through training are more likely to engage fully in their work because they

                        derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                        company as well as their own employability in the job market In addition most companies offer

                        higher wages for skilled workers to compensate them for their greater value and to discourage

                        turnover

                        Compensation

                        Like the HR practices discussed above compensation can powerfully influence employee

                        engagement and commitment Some compensation components encourage commitment to

                        employers while others motivate engagement in the job It is possible to stimulate one and not

                        the other though itrsquos generally better to foster both For example a company that offers a strong

                        performance incentive system but no retirement plan will probably realize exceptional

                        engagement from its workers however they may eventually commit themselves to another

                        company that does offer a good retirement plan Meanwhile an organization that offers generous

                        retirement benefits but a traditional seniority-based pay grade system may have committed

                        employees however these workers might deliver pedestrian performance as they bide their time

                        until retirement In designing compensation plans you therefore need to consider employee

                        engagement and commitment strategically

                        Encourage managers to include employees in the goal-setting process This technique helps to

                        ensure that workers understand the goals It also promotes acceptance of challenging objectives

                        because people generally feel more committed to goals they have helped define In addition

                        consider how you and other managers will recognize and encourage contributions that exceed

                        expectations For example when a piece of equipment malfunctions Joe finds other ways to

                        maintain production rather than merely shutting down the machine and waiting for the

                        42

                        maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                        offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                        up Performance management processes operate on a continuous basis Therefore they provide

                        perhaps the best ongoing opportunities for employers to foster employee engagement and

                        commitment For example managers can use routine discussions about performance and

                        feedback sessions to learn which aspects of the job hold the most interest for each employee and

                        which tasks are most challenging During such discussions managers also can define what going

                        above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                        contributions An employeersquos aspirations and career goals can receive careful attention during

                        performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                        can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                        your organization and the employeersquos other life commitments Through such means the

                        organization personalizes its relationship to each employee and provides support while also

                        expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                        To further engage employees and win their commitment through your performance management

                        programs consider how to treat your organizationrsquos most experienced employees In many cases

                        these employees understand the intricacies of a job better than their supervisors or managers do

                        By virtue of long identification with your organization they may be deeply committed to high-

                        level goals They use their expertise to contribute in ways that newer employees simply cannot

                        match But many of them also may be planning to retire soon especially if they are from the

                        ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                        a performance management system that recognizes and rewards proactive sharing of knowledge

                        and expertise among co-workers For example create knowledge repositories or learning

                        histories that can be stored in databases that employees can access and then create incentives

                        43

                        for people who contribute to and use these repositories Of course effective performance

                        management systems also identify employees who are not meeting expectations Failing to

                        address problem performance can erode other employeesrsquo engagement and commitment as their

                        workloads increase and they conclude that the company is willing to tolerate poor performance

                        If feedback coaching and remedial training are of little avail the manager may need to move the

                        person to a different position within the company where he or she can make a more valuable

                        contribution or let the individual go if there is no good match elsewhere in the organization

                        44

                        Chapter-V

                        RESEARCH METHODOLOGY

                        The basic task of research is to generate accurate information for use in decision-making

                        Research can be defined as the systematic and objective process of gathering recording and

                        analyzing data for aid in making business decisions As the project involves analyzing of

                        45

                        financial structure the research is exploratory in nature covering financial parameters and come

                        of the important ratios to carry out research There are basically two techniques adopted for

                        obtaining information

                        Primary Data

                        Secondary Data

                        Primary Data is gathered specifically for the project at hand through personal interviews with

                        the accounts officers

                        Sample Size = 100 Employees

                        Secondary data is previously collected and assembled for some project other than the one at

                        hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                        less expensive than the primary date

                        Secondary Data can be obtained from both external and internal sources

                        External data may be collected from books and periodicals government sources media and other

                        commercial sources

                        Internal data is that secondary data which is created recorded or generated by the organization

                        As the project is explanatory in nature secondary data is collected from the reports of the

                        company books journals and interest Secondary data is gathered from annual reports official

                        records and standing orders of the units

                        CHAPTER - VI

                        DATA ANALYSIS AND INTERPRETATION

                        46

                        The data after collection is to be processed and analyzed in accordance with the outline

                        and down for the purpose at the time of developing research plan

                        Technically speaking processing implies editing coding classification and tabulation of

                        collected data so that they are amenable to analysis The term analysis refers to the computation

                        of certain measures along with searching for pattern groups Thus in the process of analysis

                        relationship or difference should be subjected to statistical tests of significance to determine with

                        what validity data can be said to indicate any conclusions

                        The analysis of data in a general way involves a number of closely related operations

                        which are performed with the purpose of summarizing the collected data and organizing them in

                        such a manner that they answer the research questions In this study the researcher followed

                        above process carefully and it is presented in this chapter

                        47

                        Table 41 ndash To know the department in which employees are belongs to

                        S

                        ou rc

                        e

                        survey data

                        Inference

                        From the above table it shows that 35 of employees are belongs to

                        production department

                        FIGURE 41

                        S

                        SI No

                        D

                        Department

                        N

                        No of Respondents

                        P

                        Percentage

                        1

                        1

                        M

                        Mechanical

                        3

                        30

                        3

                        30

                        2

                        2

                        E

                        Electrical

                        2

                        25

                        2

                        25

                        3

                        3

                        P

                        Production

                        3

                        35

                        3

                        35

                        4

                        4

                        O

                        Others

                        1

                        10

                        1

                        10

                        T

                        Total

                        1

                        100

                        1

                        100

                        48

                        REPRESENTS THE DEPARTMENT

                        Table 42 ndash To know working experience of the employees

                        Source survey data

                        Inference

                        From the above table it shows that 34 of the employees have 4 ndash 6

                        years experience

                        S

                        SI No

                        W

                        Work Experience

                        N

                        No of Respondents

                        P

                        Percentage

                        1

                        1

                        B

                        Below 2 years

                        1

                        33

                        1

                        13

                        2

                        2

                        2

                        2ndash 4 years

                        3

                        30

                        3

                        30

                        3

                        3

                        4

                        4ndash 6 years

                        3

                        34

                        3

                        34

                        4

                        4

                        A

                        Above 6 years

                        2

                        23

                        2

                        23

                        T

                        otal

                        1

                        100

                        1

                        100

                        49

                        FIGURE 42

                        REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                        Table 43 ndash To know the physical working environment

                        S

                        SI No

                        W

                        Working Environment

                        N

                        No of Respondents

                        P

                        Percentage

                        1

                        1

                        E

                        Excellent

                        1

                        12

                        1

                        12

                        2

                        2

                        G

                        Good

                        5

                        57

                        5

                        57

                        3

                        3

                        F

                        Fair

                        2

                        28

                        2

                        28

                        4

                        4

                        P

                        Poor

                        0

                        03

                        0

                        33

                        5

                        5

                        V

                        Very Poor

                        0

                        00

                        0

                        00

                        T

                        Total

                        1

                        100

                        1

                        100

                        Source survey data

                        Inference

                        From the above table it shows that 57 of the employees were feeling good about the working environment

                        50

                        FIGURE 43

                        REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                        51

                        Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                        S

                        SI No

                        N

                        Non-Monitory Benefits offered

                        to Employees

                        N

                        No of Respondents

                        P

                        Percentage

                        1

                        1

                        H

                        Highly Satisfied

                        1

                        14

                        1

                        14

                        2

                        2

                        S

                        Satisfied

                        5

                        54

                        5

                        54

                        3

                        3

                        N

                        Neither Satisfied nor Dissatisfied

                        2

                        25

                        2

                        25

                        4

                        4

                        D

                        Dissatisfied

                        0

                        05

                        0

                        05

                        5

                        5

                        H

                        Highly Dissatisfied

                        0

                        02

                        0

                        02

                        Total 1

                        100

                        1

                        100

                        Source survey data

                        Inference

                        From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                        FIGURE 44

                        REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                        52

                        Table 45 ndash To know the satisfaction level of respondents towards the work

                        assigned

                        Source survey dataInference

                        From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                        FIGURE 45

                        S

                        SI No

                        A

                        Amount of Work

                        N

                        No of Respondents

                        P

                        Percentage

                        1

                        1

                        H

                        Highly satisfied

                        2

                        20

                        2

                        20

                        2

                        2

                        S

                        Satisfied

                        4

                        45

                        4

                        45

                        3

                        3

                        N

                        Neither Satisfied nor Dissatisfied

                        1

                        12

                        1

                        12

                        4

                        4

                        D

                        Dissatisfied

                        1

                        18

                        1

                        18

                        5

                        5

                        H

                        Highly Dissatisfied

                        0

                        06

                        0

                        06

                        Total 1

                        100

                        1

                        100

                        53

                        REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                        54

                        Table 46 ndash Opinion about the career development programme in their organisation

                        S

                        SI No

                        C

                        Career Development

                        N

                        No of Respondents

                        P

                        Percentage

                        H

                        Highly satisfied

                        1

                        12

                        1

                        12

                        S

                        Satisfied

                        5

                        56

                        5

                        56

                        N

                        Neither Satisfied nor Dissatisfied

                        2

                        22

                        2

                        22

                        D

                        Dissatisfied

                        1

                        10

                        1

                        10

                        H

                        Highly Dissatisfied

                        0

                        00

                        0

                        00

                        Total 1

                        100

                        1

                        100

                        Source survey data

                        Inference

                        From the above table it shows that 56 of the employees were satisfied

                        with the opinion about the carrier development programme in their organisation

                        FIGURE 46

                        REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                        PROGRAMME IN THEIR ORGANISATION

                        55

                        Table 47 ndash To know the cooperation of co-workers

                        S

                        SI No

                        C

                        Co-operation of Workers

                        N

                        No of Respondents

                        P

                        Percentage

                        1

                        1

                        H

                        Highly satisfied

                        2

                        20

                        2

                        20

                        2

                        2

                        S

                        Satisfied

                        6

                        66

                        6

                        66

                        3

                        3

                        N

                        Neither Satisfied nor Dissatisfied

                        1

                        11

                        1

                        11

                        4

                        4

                        D

                        Dissatisfied

                        0

                        03

                        0

                        03

                        5

                        5

                        H

                        Highly Dissatisfied

                        0

                        00

                        0

                        00

                        Total 1

                        100

                        1

                        100

                        Source survey data

                        Inference

                        From the above table it shows that 66 of the employees were satisfied

                        with the cooperation of co-workers

                        FIGURE 47

                        56

                        REPRESENTS THE COOPERATION OF CO-WORKERS

                        57

                        Table 48 ndash To know the satisfaction of Respondents with top management

                        S

                        SI No

                        S

                        Satisfaction with Top

                        Management

                        N

                        No of Respondents

                        P

                        Percentage

                        1

                        1

                        H

                        Highly satisfied

                        2

                        26

                        2

                        26

                        2

                        2

                        S

                        Satisfied

                        5

                        51

                        5

                        51

                        3

                        3

                        N

                        Neither Satisfied nor Dissatisfied

                        1

                        17

                        1

                        17

                        4

                        4

                        D

                        Dissatisfied

                        0

                        06

                        0

                        06

                        5

                        5

                        H

                        Highly dissatisfied

                        0

                        00

                        0

                        00

                        Total 1

                        100

                        1

                        100

                        Source survey data

                        Inference

                        From the above table it shows that 51 of the employees were satisfied with the top management

                        FIGURE 48

                        58

                        REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                        Table 49 ndash To know the satisfaction of Respondents with their subordinates

                        Source survey data

                        Inference

                        From the above table it shows that 67 of the employees were satisfied with their subordinates

                        S

                        SI

                        No

                        S

                        Satisfaction with Subordinates

                        N

                        No of Respondents

                        P

                        Percentage

                        1

                        1

                        H

                        Highly satisfied

                        1

                        12

                        1

                        12

                        2

                        2

                        S

                        Satisfied

                        6

                        67

                        6

                        67

                        2

                        3

                        N

                        Neither Satisfied nor Dissatisfied

                        1

                        14

                        1

                        14

                        4

                        D

                        Dissatisfied

                        0

                        07

                        0

                        07

                        5

                        5

                        H

                        Highly Dissatisfied

                        0

                        00

                        0

                        00

                        Total 1

                        100

                        1

                        100

                        59

                        FIGURE 49

                        REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                        60

                        Table 410 ndash To know the level of satisfaction regarding nature of job

                        S

                        SI No

                        J

                        Job Satisfaction

                        N

                        No of Respondents

                        P

                        Percentage

                        1

                        1

                        H

                        Highly satisfied

                        2

                        22

                        2

                        22

                        2

                        2

                        S

                        Satisfied

                        5

                        56

                        5

                        56

                        3

                        3

                        N

                        Neither Satisfied nor Dissatisfied

                        1

                        16

                        1

                        16

                        4

                        4

                        D

                        Dissatisfied

                        0

                        07

                        0

                        07

                        5

                        5

                        H

                        Highly Dissatisfied

                        0

                        00

                        0

                        00

                        Total 1

                        100

                        1

                        100

                        Source survey dataInference

                        From the above table it shows that 56 of the employees were satisfied with their job

                        FIGURE 410

                        61

                        REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                        Table 411 ndash To know whether there is any job pressure in their work

                        Source survey data

                        Inference

                        From the above table it shows that 72 of employees said there is job pressure in their work

                        FIGURE 411

                        REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                        S

                        SI No

                        J

                        Job Pressure

                        N

                        No of Respondents

                        P

                        Percentage

                        1

                        1

                        Y

                        Yes

                        7

                        72

                        7

                        72

                        2

                        2

                        N

                        No

                        2

                        28

                        2

                        28

                        T

                        Total

                        1

                        100

                        1

                        100

                        62

                        Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                        amp talents

                        S

                        SI No

                        D

                        Development of Skills and

                        Talents

                        N

                        No of Respondents

                        P

                        Percentage

                        1

                        1

                        H

                        Highly Agree

                        1

                        12

                        1

                        12

                        2

                        2

                        A

                        Agree

                        5

                        52

                        5

                        52

                        3

                        3

                        N

                        Neither Agree nor Disagree

                        2

                        28

                        2

                        28

                        4

                        4

                        D

                        Disagree

                        0

                        06

                        0

                        06

                        5

                        5

                        H

                        Highly Disagree

                        0

                        02

                        0

                        02

                        Total 1

                        100

                        1

                        100

                        Source survey data

                        Inference

                        From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                        63

                        FIRGURE 412

                        REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                        64

                        Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                        S

                        SI No

                        W

                        Welfare Facilities

                        N

                        No of Respondents

                        P

                        Percentage

                        1

                        1

                        H

                        Highly satisfied

                        0

                        09

                        9

                        09

                        2

                        2

                        S

                        Satisfied

                        5

                        57

                        5

                        57

                        3

                        3

                        N

                        Neither Satisfied nor Dissatisfied

                        2

                        29

                        2

                        29

                        4

                        4

                        D

                        Dissatisfied

                        5

                        05

                        0

                        05

                        5

                        5

                        H

                        Highly Dissatisfied

                        0

                        00

                        0

                        00

                        Total 1

                        100

                        1

                        100

                        Source survey data

                        Inference

                        From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                        FIGURE 413

                        REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                        65

                        Table 414 ndash To know the employee satisfaction towards the salary

                        Source survey data

                        Inference

                        From the above table it shows that 67 of the employees were satisfied

                        with their salary

                        FIGURE 414

                        REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                        S

                        SI No

                        P

                        Payment Satisfaction

                        N

                        No of Respondents

                        P

                        Percentage

                        1

                        1

                        Y

                        Yes

                        6

                        67

                        6

                        67

                        2

                        2

                        N

                        No

                        3

                        33

                        3

                        33

                        T

                        otal

                        1

                        100

                        1

                        100

                        66

                        Table 415 ndash To know the employees willingness amp Commitment Towards

                        Organisation

                        Source survey data

                        Inference

                        From the above table it shows that 59 of the employees were willing to

                        continue in this organisation

                        FIGURE 415

                        REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                        S

                        SI No

                        W

                        Willingness to Work

                        N

                        No of Respondents

                        P

                        Percentage

                        1

                        1

                        Y

                        Yes

                        5

                        59

                        5

                        59

                        2

                        2

                        N

                        No

                        4

                        41

                        4

                        41

                        T

                        Total

                        1

                        00

                        1

                        00

                        67

                        CHI-SQUARE METHOD

                        The chi square test is one of the simplest and most widely used non-

                        parametric tests in statistical work As a non-parametric test it can be used to determine

                        if categorical data shows dependency or the two classifications are independent It can

                        also be used to make comparisons between theoretical population and actual data

                        when categories are used

                        n

                        Chi square χsup2= sum (O-E) sup2 E

                        i =1

                        Where O= observed frequency

                        E= expected frequency

                        68

                        OBSERVED FREQUENCY

                        Table 419 shows the relationship between the department and the job satisfaction

                        Over All

                        Job

                        SatisfactionHighly

                        SatisfiedSatisfied

                        Neither

                        Satisfied nor

                        Dissatisfied

                        DissatisfiedHighly

                        Dissatisfied

                        Sub

                        Total

                        Mechanical 5 6 14 3 2 30

                        Electrical 6 8 6 3 2 25

                        Production 9 13 7 4 2 35

                        Others 2 3 2 2 1 10

                        Sub Total 22 30 29 12 7 100

                        69

                        EXPECTED FREQUENCY

                        Over All

                        Job

                        SatisfactionHighly

                        SatisfiedSatisfied

                        Neither

                        Satisfied nor

                        Dissatisfied

                        DissatisfiedHighly

                        Dissatisfied

                        Sub

                        Total

                        Mechanical 7 8 9 4 2 30

                        Electrical 5 8 7 3 2 25

                        Production 8 11 10 4 2 35

                        Others 2 3 3 1 1 10

                        Sub Total 22 30 29 12 7 100

                        Null Hypothesis (Ho)

                        There is no significant difference between the department and the job satisfaction

                        Alternative Hypothesis (Ho)

                        There is significant difference between the job satisfaction

                        Co Relation

                        70

                        Chapter-V

                        CONCLUSIONS AND

                        RECOMMENDATIONS

                        71

                        CONCLUSION

                        On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                        Ltd Mohali made in the previous chapters following conclusions are drawn

                        General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                        Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                        environment of the company is very healthy The visitors feel happy after the campus

                        Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                        indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                        building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                        Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                        its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                        position by channelising these internal accruals to fund its expansion programmes

                        Working results PTL has registered a handsome and constant growth in its profits because

                        of a brisk demand for new and better technology electronic items None of the other electronic

                        company has shown such a steady growth Philips has recorded the lowest current ratio

                        However with this lowest current ratio PTL still enjoys moderate payment period and highest

                        velocity of creditors and debtors only due to commitment of itrsquos employees

                        72

                        SUMMARY

                        According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                        employee loyalty are praise and recognition a sense of contribution to the company learning and

                        development and having a best friend at work

                        Creating a fairy-tale work environment begins withrecognition Your employees need it more

                        than money perks or titles Here are eight tips regarding recognition Remember these and your

                        employees may just start whistling while they work It is up to me The corporate culture or

                        financial rewards will not make your team successful It is up to you Recognition is one thing

                        that is completely in your control

                        Strong relationships are vital in todays economy Strengthening employee relationships is even

                        more necessary as companies downsize and lay off As your workforce shrinks and you need to

                        do more with less keeping quality employees becomes even more critical As a manager it is

                        your job to bond your best people to your company through recognition And you also must help

                        direct and motivate your core performers

                        Simple rewards earn big returns There are some relatively simple things you can do that will

                        earn big returns For example remember your employees birthdays and work anniversaries find

                        out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                        spend time with their kids) make the most of your formal service awards with some preparation

                        and a group presentation walk around your department every day and talk to your

                        people and thank them sincerely and often

                        73

                        Make it specific Praise and recognition must be specific to have impact General praise such as

                        You do great work actually can have the opposite effect and leave your employees wondering

                        Does he have any idea what I really do around here Specific praise links individual

                        accomplishments to company goals For example Cheryl I noticed the way you handled that

                        customer complaint Great work As you know we value quick resolutions of problems as

                        one of our core strategies

                        Ask the best to stay Call your best people into your office one at a time Let that bright young

                        college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                        your team relies on her expertise and organizational skillsRemarkably a significant percent of

                        high-impact performers report that they left their last job because No one ever asked me to

                        stay

                        Forget cash

                        Remember the saying Money cant buy everything Well its true Dont wait until you can

                        offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                        work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                        recognized and involved they are much less likely to keep asking about money

                        Recognize

                        Recognition means most to an employee when it is sincere and spontaneous According to the

                        largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                        at least every seven days If you wait until a year-end party or an annual review you are waiting

                        much too long to recognize and you probably are losing people you do not need to

                        74

                        Recognition works

                        Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                        performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                        ways that build high commitment typically are on the order of 30 to 50 percent

                        Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                        Learn to recognize your employees for their efforts thank them often and reward their

                        achievements You can awaken them from their anger and apathy and they will fall in love with

                        their jobs again Chances are you will work together happily ever after

                        So there is direct relation with employee satisfaction and their commitment towards the

                        organization and it is also clear from the above discussion that only monetary elements are not

                        sufficient for employee satisfaction rather other element like employer behavior recognisation

                        and other moral value

                        75

                        RECOMMENDATIONS

                        PHILIPS should increase its capacity utilization It should work at full capacity to

                        minimize its cost of production With this increase in capacity utilization the total cost

                        will spread over more units thereby decreasing the per unit cost

                        PHILIPS should decrease the credit facilities provided to its consumers The payback

                        period is quite high in case of debtors as compared to creditors it should be more or less

                        equal as it will help in improving company liquidity

                        PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                        business as it accounts very less as compare to other businesses of Philips

                        Another recommendation for Mohali plant is about the HR department that is they

                        should appoint permanent and skilled workers as against casual workers which generally add

                        up to the profit of the company

                        76

                        BIBLIOGRAPHY

                        1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                        2 Monthly Journals of Philips Electronics India Ltd

                        3 Authentic Leadership Medtronic CEO Bill George

                        4 wwwindiaphilipscom

                        5 wwwwikipediacom

                        6 httpwwwemployeecommitmentcom

                        7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                        8 Employee Commitment A Leader Ship Guide Joe Folkman

                        9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                        77

                        Questionnaire

                        Name __________________________________________________________

                        Age______________________________ Gender _______________________

                        Qualification _______________________ Contact No ___________________

                        Q1 In which department you are working

                        Electrical Production Mechanical Other

                        Q2 What is your working experience

                        gt2 Years 2-4 Years 4-6 Years lt 6 Years

                        Q3 How You like the physical Working Environment of the organization

                        Excellent Good Fair Poor Very Poor

                        Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                        Highly Dissatisfied Dissatisfied

                        Q5 Are you satisfied with your work

                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                        Highly Dissatisfied Dissatisfied

                        Q6 Are you satisfied with the career development programe of the company

                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                        Highly Dissatisfied Dissatisfied

                        Q7 Is other staff of the organization is co-operative with you

                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                        Highly Dissatisfied Dissatisfied

                        Q8 Are you satisfied with top level management

                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                        Highly Dissatisfied Dissatisfied

                        78

                        Q9 Are you satisfied with your subordinates

                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                        Highly Dissatisfied Dissatisfied

                        Q10 Are you satisfied with the nature of the Job

                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                        Highly Dissatisfied Dissatisfied

                        Q11 Do you have any Job Pressure in work

                        Yes No

                        Q12 Do you satisfied with the opportunities provided by the organisation

                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                        Highly Dissatisfied Dissatisfied

                        Q13 Are you satisfied with the welfare facilities provided by the organisation

                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                        Highly Dissatisfied Dissatisfied

                        Q14 Are you satisfied towards your salary

                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                        Highly Dissatisfied Dissatisfied

                        Q15 Are you committed towards the organisation

                        Yes No

                        Signature

                        • SSI No
                        • DDepartment
                        • NNo of Respondents
                        • PPercentage
                        • 11
                        • MMechanical
                        • 330
                        • 330
                        • 22
                        • EElectrical
                        • 225
                        • 225
                        • 33
                        • PProduction
                        • 335
                        • 335
                        • 44
                        • OOthers
                        • 110
                        • 110
                        • TTotal
                        • 1100
                        • 1100
                        • SSI No
                        • WWork Experience
                        • NNo of Respondents
                        • PPercentage
                        • 11
                        • BBelow 2 years
                        • 133
                        • 113
                        • 22
                        • 2 2ndash 4 years
                        • 330
                        • 330
                        • 33
                        • 4 4ndash 6 years
                        • 334
                        • 334
                        • 44
                        • AAbove 6 years
                        • 223
                        • 223
                        • Total
                        • 1100
                        • 1100
                        • SSI No
                        • AAmount of Work
                        • NNo of Respondents
                        • PPercentage
                        • 11
                        • HHighly satisfied
                        • 220
                        • 220
                        • 22
                        • SSatisfied
                        • 445
                        • 445
                        • 33
                        • NNeither Satisfied nor Dissatisfied
                        • 112
                        • 112
                        • 44
                        • DDissatisfied
                        • 118
                        • 118
                        • 55
                        • HHighly Dissatisfied
                        • 006
                        • 006
                        • Total
                        • 1100
                        • 1100
                        • SSI No
                        • SSatisfaction with Subordinates
                        • NNo of Respondents
                        • PPercentage
                        • 11
                        • HHighly satisfied
                        • 112
                        • 112
                        • 22
                        • SSatisfied
                        • 667
                        • 667
                        • 23
                        • NNeither Satisfied nor Dissatisfied
                        • 114
                        • 114
                        • 4
                        • DDissatisfied
                        • 007
                        • 007
                        • 55
                        • HHighly Dissatisfied
                        • 0 00
                        • 000
                        • Total
                        • 1100
                        • 1100
                        • SSI No
                        • JJob Pressure
                        • NNo of Respondents
                        • PPercentage
                        • 11
                        • YYes
                        • 772
                        • 772
                        • 22
                        • NNo
                        • 228
                        • 228
                        • TTotal
                        • 1100
                        • 1100
                        • SSI No
                        • PPayment Satisfaction
                        • NNo of Respondents
                        • PPercentage
                        • 11
                        • YYes
                        • 667
                        • 667
                        • 22
                        • NNo
                        • 333
                        • 333
                        • Total
                        • 1100
                        • 1100
                        • SSI No
                        • WWillingness to Work
                        • NNo of Respondents
                        • PPercentage
                        • 11
                        • YYes
                        • 559
                        • 559
                        • 22
                        • NNo
                        • 441
                        • 441
                        • TTotal
                        • 100
                        • 100
                          • MISSION amp VISION
                          • Mission
                          • Vision
                          • Philips Electronics India Limited
                            • SSI No
                            • WWorking Environment
                            • NNo of Respondents
                            • PPercentage
                            • 11
                            • EExcellent
                            • 112
                            • 112
                            • 22
                            • GGood
                            • 557
                            • 557
                            • 33
                            • FFair
                            • 228
                            • 228
                            • 44
                            • PPoor
                            • 003
                            • 033
                            • 55
                            • VVery Poor
                            • 000
                            • 000
                            • TTotal
                            • 1100
                            • 1100
                            • SSI No
                            • NNon-Monitory Benefits offered to Employees
                            • NNo of Respondents
                            • PPercentage
                            • 11
                            • HHighly Satisfied
                            • 114
                            • 114
                            • 22
                            • SSatisfied
                            • 554
                            • 554
                            • 33
                            • NNeither Satisfied nor Dissatisfied
                            • 225
                            • 225
                            • 44
                            • DDissatisfied
                            • 005
                            • 005
                            • 55
                            • HHighly Dissatisfied
                            • 002
                            • 002
                            • Total
                            • 1100
                            • 1100
                            • SSI No
                            • CCareer Development
                            • NNo of Respondents
                            • PPercentage
                            • HHighly satisfied
                            • 112
                            • 112
                            • SSatisfied
                            • 556
                            • 556
                            • NNeither Satisfied nor Dissatisfied
                            • 222
                            • 222
                            • DDissatisfied
                            • 110
                            • 110
                            • HHighly Dissatisfied
                            • 000
                            • 000
                            • Total
                            • 1100
                            • 1100
                            • SSI No
                            • CCo-operation of Workers
                            • NNo of Respondents
                            • PPercentage
                            • 11
                            • HHighly satisfied
                            • 220
                            • 220
                            • 22
                            • SSatisfied
                            • 666
                            • 666
                            • 33
                            • NNeither Satisfied nor Dissatisfied
                            • 111
                            • 111
                            • 44
                            • DDissatisfied
                            • 003
                            • 003
                            • 55
                            • HHighly Dissatisfied
                            • 000
                            • 000
                            • Total
                            • 1100
                            • 1100
                            • SSI No
                            • SSatisfaction with Top Management
                            • NNo of Respondents
                            • PPercentage
                            • 11
                            • HHighly satisfied
                            • 226
                            • 226
                            • 22
                            • SSatisfied
                            • 551
                            • 551
                            • 33
                            • NNeither Satisfied nor Dissatisfied
                            • 117
                            • 117
                            • 44
                            • DDissatisfied
                            • 006
                            • 006
                            • 55
                            • HHighly dissatisfied
                            • 000
                            • 000
                            • Total
                            • 1100
                            • 1100
                            • SSI No
                            • JJob Satisfaction
                            • NNo of Respondents
                            • PPercentage
                            • 11
                            • HHighly satisfied
                            • 222
                            • 222
                            • 22
                            • SSatisfied
                            • 556
                            • 556
                            • 33
                            • NNeither Satisfied nor Dissatisfied
                            • 116
                            • 116
                            • 44
                            • DDissatisfied
                            • 007
                            • 007
                            • 55
                            • HHighly Dissatisfied
                            • 000
                            • 000
                            • Total
                            • 1100
                            • 1100
                            • SSI No
                            • DDevelopment of Skills and Talents
                            • NNo of Respondents
                            • PPercentage
                            • 1 1
                            • HHighly Agree
                            • 112
                            • 112
                            • 22
                            • AAgree
                            • 552
                            • 552
                            • 33
                            • NNeither Agree nor Disagree
                            • 228
                            • 228
                            • 44
                            • DDisagree
                            • 006
                            • 006
                            • 55
                            • HHighly Disagree
                            • 002
                            • 002
                            • Total
                            • 1100
                            • 1100
                            • SSI No
                            • WWelfare Facilities
                            • NNo of Respondents
                            • PPercentage
                            • 11
                            • HHighly satisfied
                            • 009
                            • 909
                            • 22
                            • SSatisfied
                            • 557
                            • 557
                            • 33
                            • NNeither Satisfied nor Dissatisfied
                            • 229
                            • 229
                            • 44
                            • DDissatisfied
                            • 505
                            • 005
                            • 55
                            • HHighly Dissatisfied
                            • 000
                            • 000
                            • Total
                            • 1100
                            • 1100
                              • SUMMARY
                              • RECOMMENDATIONS
                              • BIBLIOGRAPHY

                          13

                          3 We deliver innovation by investing in world class strengths in end-user insights

                          technology design and superior supplier networks

                          4 We develop our peoplersquos leadership talent and engagement and align ourselves with high

                          performance benchmarks

                          5 We invest in high growth and profitable businesses and emerging geographies to achieve

                          market leadership positions

                          6 We are committed to sustainability and focus on making the difference in efficient energy

                          use

                          7 We drive operational excellence and quality to best in class levels allowing us the above

                          mentioned strategic investments in our businesses

                          BRAND PROMISE

                          It is the combination of two unique capabilities that enables us to deliver on our ldquosense and

                          simplicityrdquo promise These capabilities are firstly by understanding people and secondly

                          technology integration and product design

                          We put our end users front and center of product innovations starting with understanding their

                          needs and aspirations We use best-in-class research facilities and agencies to validate and ensure

                          that our product innovations are designed around peoplersquos needs and aspirations easy to

                          experience and advanced

                          SUSTAINABILITY

                          14

                          In 2009 we evaluated our sustainability strategy and resolved to fully leverage sustainability as

                          an integral part of our overall strategy and an additional driver of growth as reflected in the

                          Philips Management Agenda 2012

                          To deliver on our brand promise of ldquosense and simplicityrdquo and at the same time provide the

                          company direction for the longer term in this area we have identified three sustainability

                          leadership key performance indicators where we can bring our competencies to bear lsquocarersquo

                          lsquoenergy efficiencyrsquo and lsquomaterialsrsquo including targets for 2015

                          Bringing care to more than 500 million people

                          Target 500 million lives touched by 2015

                          Improving energy efficiency of Philips products

                          Target 50 improvement by 2015 (for the average total product portfolio) compared to

                          2009

                          Closing the materials loop

                          Target Double global collection recycling amounts and recycled materials in products

                          by 2015 compared to 2009

                          Each sector will take the lead on one of the leadership key performance indicators with

                          Healthcare leading lsquocarersquo Lighting lsquoenergy efficiencyrsquo and Consumer Lifestyle lsquomaterialsrsquo

                          In addition we defined a set of complementary performance indicators to accelerate change and

                          drive performance including the EcoVision4 parameters

                          With EcoVision4 we have committed to the following by 2012

                          15

                          bull Generate 30 of total revenues from Green Products

                          bull Double investment in Green Innovations to a cumulative EUR 1 billion

                          bull Improve our operational energy efficiency by 25 and reduce our CO2 emissions by 25 all

                          compared with the base year 2007

                          SOCIAL COMMITMENT

                          Living up to this commitment means we use our capabilities to enhance the lives of our

                          employees and people in society at large Within the company we encourage teamwork and

                          collaboration in an environment that enables employees to reach their full potential

                          Building on our rich heritage of involvement in social issues we have established our own

                          approach of supporting the communities where we live and work focusing on energy efficiency

                          and healthcare

                          Sustainable lighting

                          There is a pressing need to find innovative lighting solutions for the 16 billion people who live

                          in areas with no access to the electricity grid or where the grid is unreliable Thatrsquos why we have

                          developed SMILE (Sustainable Model in Lighting Everywhere)

                          Launched as a pilot in 2006 in four Indian states SMILE includes two lighting solutions UDAY

                          a rechargeable portable lantern and KIRAN a hand-cranked LED flashlight Today are

                          distributed in eighth Indian states

                          16

                          SWOT ANALYSIS

                          Strengths

                          bull India was a market where the first mover enjoyed advantages over latecomers

                          bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

                          market could gain the largest market share

                          bull PHILIPS is committed to enhance its image to the Chinese market as investors

                          bull PHILIPS was building a wholly owned manufacturing plant in India to show the

                          Chinese the commitment Korea had to the Chinese society

                          bull Labor costs in India were less and would defray the cost of producing high-end

                          bull Samsung has been making color TVs for many years in Korea before moving to the Chinese

                          market

                          Weaknesses

                          bull PHILIPS must continue to control all costs to maintain success

                          bull India has a reputation of being a protected market (protectionism)

                          bull India was a market where the first mover enjoyed advantages over late comers PHILIPS is

                          trying to overcome the first comer advantage Japan manufacturers have over them by being those

                          first comers

                          bull Companies such as Sony and Matsushita had built sales and service networks that were

                          favorable to their sales programs in India while Samsung would have to catch up in that area

                          17

                          bull Samsung is not as experienced in manufacturing high-end TVs for a higher-end market

                          segment

                          Opportunities

                          bull Based on the data that on 28 of the 220 million rural households own a color TV PHILIPS

                          focus on the domestic India market should be to penetrate the rural household market which

                          would mean that for those purposes the low-end production of sets in the 13rdquo to 20rdquo range should

                          be produced to appeal to that segmentrsquos purchasing ability

                          bull Larger more high-end models can be produced to appeal to an urban customer in India as well

                          as being an export to the US and European higher end customers

                          bull With success in the higher-end manufacturing and sales of premium TVs in India PHILIPS can

                          establish themselves as high-end producers around the world

                          Threats

                          bull PHILIPS faces intense competition in the color TV market

                          bull A premium-priced product wouldnrsquot sell in large volumes so pricing can be a problem

                          bull Since PHILIPS didnrsquot have an established marketing strategy issues of how to market the

                          product may arise

                          bull Loss of profitability because related to over-employment at most facilities

                          bull Is the per capita income level such that it can support sales of product at any level

                          bull If PHILIPS fails to be successful in the Chinese market with high-end product it will be known

                          around the world bull India was a market where the first mover enjoyed advantages over late

                          comers

                          bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

                          18

                          market could gain the largest market share

                          bull PHILIPS is committed to enhance its image to the Chinese market as investors

                          PHILIPS ELECTRONICS MOHALI PLANT

                          The mohali plant was established in 1985 as PUNJAB ANAND LAMP Ltd as its second

                          division of lamp industry after the varodra plant at that time it was a joint stock company and

                          majority of shares was with Punjab Anand Lamp around 75 but in the year 2001 the company

                          ownership changed and the whole shares was bought by PHILIPS ELECTRONIC INDIA Ltd

                          and its name was changed to PHILIPS ELECTRONIC INDIA Ltd MOHALI LIGHT

                          FACTORY

                          The plant is situated in Industrial focal point PHASE-9 MOHALI near Mohali railway station

                          and is sreaded in 26 acres Total employees of tis plant is 532 including casual employees This

                          company is a landmark in the Punjab state as it is the only factory which is most profitable one

                          than any industry located in Punjab

                          19

                          OVERVIEW OF VARIOUS FRONTS OF

                          PHILIPS ELECTRONICS INDIA Ltd

                          Manufacturing-

                          Today the product range of Philips include the following products ndash

                          Televisions- LCD Plasma Flat Screen Smart Touch XL

                          Recorders DVD Players I pods and Home Theatre Systems

                          Audio Products - Audio Systems Remote Controls AudioVideo Accessories

                          Digital Photo Products and Frames

                          Portable Audio and Video Systems Accessories like Headphones and Speakers

                          PC Products - Mouse and Keyboard Multi Media Headsets External Hard Disk Drives

                          Mobile Phones

                          Male Shaving and Grooming - Dry Shavers Beard Trimmers

                          Personal Care - Beauty and Hair Care Products

                          20

                          Kitchen Appliances - Blenders and Hand Blenders Juicers and Citruspresses Food

                          Processors and Mixers Coffee Makers and Kettles Frying and Grilling Appliances

                          Toasters and Snacking Products

                          Household Products - Irons Vacuum Cleaners Water Purifiers

                          Professional Lighting - Industrial Shops and offices Road and Area Hospitality Sports

                          Lighting City Beautification and Petrol Stations

                          Automotive Lighting - In Cars Motorcycles and Trucks

                          Home Lighting

                          SERVICS

                          Philips E-waste Management Program in India

                          Philips has tied up with a recycler for collecting transporting and recycling unwanted broken

                          down consumer products

                          At Philips we offer consumers a convenient way of recycling their unwanted obsolete and

                          damaged Philips products by dropping them off at convenient locations The program

                          encompasses 8 major cities across India Consumers can approach one of 27 authorized Philips

                          service centres which will act as collection points for consumer products which need recycling

                          Our efforts are to expand the network in the near future

                          Philips ensures that the consumer products received will be recycled in an environment-friendly

                          manner Philips understand the corporate social responsibility and takes steps towards providing

                          a safer environment to the future generations We design our products to continuously realize

                          improvements and reduce their overall life cycle environmental impact Designing products for

                          21

                          recycling is an integral part of this approach Our aim is to use our planetrsquos limited resources

                          effectively and respect the principle of extended producer responsibility This also calls for

                          manufacturers to engage in developing solutions for effective and efficient recycling of their

                          products We will continue to promote and invest into improved recycling systems to reduce the

                          impact of electronic waste on the environment

                          MANUFACTURING AT MOHALI PLANT ndash

                          Mohali plant mainly manufactures lighting products basically of domestic usage this includes the

                          following products ndash

                          CFL bulbs ndash

                          1 Genie - 5 watt 8 watt 11 watt

                          2 Essential ndash 8 watt 11 watt 14 watt 18 watt 23 watt 29 watt

                          3 Tornado ndash 5 watt 8 watt 11 watt 14 watt 18 watt 23watt 29 watt

                          4 T5 slim tube 28 watt

                          Coil plant ndash Philips Electronics India is the only company that produces coils in the whole

                          lighting industries in the world and in India only at the MOHALI PLANT

                          22

                          Chapter-II

                          OBJECTIVES OF THE STUDY

                          23

                          OBJECTIVES OF THE STUDY

                          To study the various aspects of Satisfaction Level of the Employees working at Philips

                          Electronics India Ltd Mohali

                          To analyze the effect of Job satisfaction on the organisation

                          To determine the relation between job satisfaction of employees and their commitment

                          towards the organisation

                          To analyze the performance model adopted by the Philips Electronics India Ltd Mohali

                          to handle their manpower

                          To suggest remedial measures for the improvement of the companyrsquos performance

                          24

                          Chapter-III

                          Employees Commitment

                          25

                          Employees who are engaged in their work and committed to their organizations give companies

                          crucial competitive advantagesmdashincluding higher productivity and lower employee turnover

                          Thus it is not surprising that organizations of all sizes and types have invested substantially in

                          policies and practices that foster engagement and commitment in their workforces

                          But what are employee engagement and commitment exactly This report examines the ways in

                          which employers and corporate consultants define these terms today and offers ideas for

                          strengthening employee engagement Though different organizations define engagement

                          differently some common themes emerge These themes include employeesrsquo satisfaction with

                          their work and pride in their employer the extent to which people enjoy and believe in what they

                          do for work and the perception that their employer values what they bring to the table The

                          greater an employeersquos engagement the more likely he or she is to ldquogo the extra milerdquo and deliver

                          excellent on-the-job performance In addition engaged employees may be more likely to commit

                          to staying with their current organization Software giant Intuit2 for example found that highly

                          engaged employees are 13 times more likely to be high performers than less engaged

                          employees They are also five times less likely to voluntarily leave the company

                          Clearly engagement and commitment can potentially translate into valuable business results for

                          an organization To help you reap the benefits of an engaged committed workforce at your

                          organization this report provides guidelines for understanding and measuring employee

                          engagement and for designing and implementing effective engagement initiatives As you will

                          26

                          see everyday human resource practices such as recruitment training performance management

                          and workforce surveys can provide powerful levers for enhancing engagement

                          Employee Engagement Key Ingredients

                          ldquoEmployee Engagement Definedrdquo shows examples of engagement definitions used by various

                          corporations and consultancies Clearly definitions of employee engagement vary greatly across

                          organizations Many managers wonder how such an elusive concept can be quantified The term

                          does encompass several ingredients for which researchers have developed measurement

                          techniques These ingredients include the degree to which employees fully occupy themselves in

                          their work as well as the strength of their commitment to the employer and role Fortunately

                          there is much research on these elements of engagementmdashwork that has deep roots in individual

                          and group psychology

                          Definition

                          ldquoNo company small or large can win over the long run without energized employees who

                          believe in the [firms] mission and understand how to achieve it Thats why you need to take the

                          measure of employee engagement at least once a year through anonymous surveys in which

                          people feel completely safe to speak their mindsrdquo

                          -Jack and Suzy Welch-

                          Common Themes How Companies Measure Engagement

                          Employers typically assess their employeesrsquo engagement levels with company-wide attitude

                          or opinion surveys

                          27

                          1048657 Pride in employer

                          1048657 Satisfaction with employer

                          1048657 Job satisfaction

                          1048657 Opportunity to perform well at challenging work

                          1048657 Recognition and positive feedback for onersquos contributions

                          1048657 Personal support from onersquos supervisor

                          1048657 Effort above and beyond the minimum

                          1048657 Understanding the link between onersquos job and the organizationrsquos mission

                          1048657 Prospects for future growth with onersquos employer

                          1048657 Intention to stay with onersquos employer

                          The Link Between Employer Practices and Employee Engagement

                          How does an engaged workforce generate valuable business results for an organization The

                          process starts with employer practices such as job and task design recruitment selection

                          training compensation performance management and career development Such practices affect

                          employeesrsquo level of engagement as well as job performance Performance and engagement then

                          interact to produce business results Figure 1 depicts these relationships

                          28

                          EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

                          1048657 How do you and other managers in your

                          organization define commitment

                          1048657 Are some employees in your company

                          engaged in their work but not committed to

                          the organization Committed to staying with

                          your firm but not exactly engaged in their

                          work Both engaged and committed

                          1048657 To whom are your organizations employees

                          committed The company Their supervisor

                          Co-workers Team members Customers

                          1048657 What business results has commitment from

                          1048657 How do you and other managers in your

                          organization define employee engagement

                          1048657 How do you know that certain employees in

                          your company are engaged Do they relish

                          their jobs Enjoy specific responsibilities or

                          tasks Willingly ldquogo the extra milerdquo

                          1048657 In teams departments or business units in

                          your company that have a large number of

                          engaged employees what business results

                          are you seeing Higher productivity Lower

                          costs Greater revenues More efficiency

                          29

                          employees created for your organization For

                          example has commitment reduced turnover

                          and therefore decreased recruitment hiring

                          and training costs

                          1048657 What does your company do to reciprocate

                          employees commitment Is the organization

                          living up to its side of the bargain

                          Lower turnover Higher product or service

                          quality

                          1048657 Conversely how do disengaged employees

                          behave and what are the consequent costs

                          for their teams units-and your entire

                          company

                          As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

                          temperament attitudes and personality He or she uses these attributes to accomplish work

                          behaviors according to organization-defined procedures by applying tools equipment andor

                          technology Work behaviors in turn create the products and services that make an organization

                          successful We classify work behaviors into three categories those required to accomplish duties

                          and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

                          employee contributes for the good of the organization (voluntary behaviors) and behaviors

                          prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

                          other counterproductive or illegal actions) Of course job performance occurs in an

                          organizational context which includes elements such as leadership physical setting and social

                          setting

                          30

                          Employers naturally want to encourage workers to perform prescribed and voluntary activities

                          while avoiding proscribed ones To achieve these goals organizations use a number of HR

                          practices that directly affect the person process and context components of job performance

                          Employeesrsquo reactions to these practices determine their levels of engagement and commitment

                          31

                          Chapter-IV

                          32

                          LITERATURE OF THE REVIEW

                          ldquo Job Satisfaction That Leads To The Commitment Of

                          The Employees in The Organisationrdquo

                          Literature of Review

                          Gerge Bill Authentic Leadership

                          In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

                          point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

                          What he means is that purpose is what drives employee commitment not the financial

                          rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

                          33

                          hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

                          are shareholders who can benefit from improved financials what draws people to their

                          chosen careers is the work itself and its purpose in the world more than the profit

                          possibilities

                          Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

                          that you cannot inspire employees by urging them to help management get the companyrsquos

                          stock price uprdquo

                          There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

                          authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

                          purpose of our work it means recognizing the purpose our organization fulfills that goes

                          beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

                          contribute to a larger purposerdquo

                          In Built to Last Jim Collins and James Porras spend an entire book explaining their five

                          year research study of major companies that led to this conclusion about employee

                          commitment Purpose within a company is what sustains it profit is important but when

                          itrsquos the prime directive companies falter

                          -Marshal Goldsmith-

                          How to Increase Employee Commitment

                          In practice this involves walking the talk being transparent communicating effectively treating

                          people equally teaching leading subordinates to increasingly excellent performance ndash and

                          responding to subordinates as mature individuals who are owed fairness the truth and

                          recognition of their achievements

                          34

                          Since managers interact directly and frequently with subordinates they are usually more tuned

                          in to how employees are feeling than are executives Managers are in a better position to know

                          for example when employees are feeling alienated and disengaged from their work which is

                          very common today -- and expensive

                          Gaining employee commitment results in greater profits because enthusiastic employees stay

                          contribute discretionary effort and engage customers Performance soars when customers are

                          enthused and stay and when executives managers and employees are a collaborative team

                          united in achieving common goals

                          But managers are often called middle managers for good reason their job is to motivate and

                          guide subordinates while they at the same time are being judged by their bosses Because of

                          their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                          create relationships with potential allies especially those with greater power who have access to

                          top decision makers

                          Harvard University Factors that Impact Employee Well Being Commitment and

                          Productivity

                          Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                          corporate bottom line A new trend in our dawning age of social sustainability is that many

                          experts believe more attention should be paid to the dotted line - the one signed when a person

                          35

                          commits to employment at a company New Harvard research validates this approach affirming

                          that trust and purpose play a significant role in building successful productive workplaces

                          The behavioral research conducted by a team at Harvard University and Massachusetts General

                          Hospital identifies the factors most likely to impact 21st century employee well being

                          commitment and productivity The researchers found that commitment is largely influenced by

                          ones sense of purpose feeling of personal impact and overall trust in the organization

                          Productivity is largely affected by the quality of human relationships including cooperative

                          social group moods and interaction

                          The results lead us to conclude that workplaces that provide positive environments that foster

                          interpersonal trust and quality personal relationships create the most committed and productive

                          employees says Nancy Etcoff PhD the lead researcher on the study

                          Expert Shares Keys to Building Successful Workplace Relationships

                          According to business strategist Courtney Anderson JD MBA Outstanding leadership

                          today means much more than just doing your job Success is creating an environment that fosters

                          happy committed productive team members

                          Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                          does not have to be difficult The biggest challenge she says is making the time to truly change

                          in our overscheduled instant access competitive work environments With a little know-how it

                          can be easy to evolve workplace well being and respond to these compelling research results

                          -Mark Howell-

                          CEO Bright Point

                          High-performing companies recognize that employee commitment is a major contributing factor

                          toward sustaining long-term success and creating value An engaged employee is involved and

                          excited about their work and acts in a manner that will forward the organizationrsquos interest An

                          36

                          engaged workforce helps optimize and retain talent for the long-term because the employees

                          choose to stay even when other employment alternatives exist

                          According to Walker Information the top three drivers of employee commitment are

                          Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                          want to enjoy their work feel they are appreciated and know they are making a contribution to

                          their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                          and are trusted by their leadership have a greater dedication and are ultimately more productive

                          on the job However according to recent data provided by the National Business Research

                          Institute (NBRI) only 31 of all employees are truly engaged

                          At BrightPoint we take employee engagement seriously and we work to create a culture that

                          inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                          employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                          determined that close to 80 of respondents indicated they were satisfied with their jobs and

                          daily activities General employee satisfaction increases when managers take an active interest

                          in their employees beyond their day-to-day job responsibilities According to NBRI managers

                          that actively coach build relationships and keep an open dialogue with their employees improve

                          employee engagement

                          We have a diverse workforce where each employee brings unique value and has individual

                          needs Managers are learning to manage the individual and not the position In order to give

                          managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                          leadership training workshops and continual learning resources In 2011 906 of managers at

                          BrightPoint NA participated in the development opportunities offered and also made an effort to

                          37

                          help reinforce the learning of their team members This signals that our leadership team is taking

                          an active interest in professional development and its connection to employee commitment

                          As BrightPoint continues to increase focus on employee engagement the organization will grow

                          stronger and maintain a substantial advantage over our competition Our employees possess the

                          knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                          through their genuine commitment will deliver what our customers want with increasing

                          efficiency and effectiveness Our responsibility is value-creation by growing our business and

                          maintaining high levels of customer service and loyalty We believe the best way to accomplish

                          this is through a strong committed and engaged workforce

                          Performance Model Adopted At Mohali Plant

                          38

                          Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                          39

                          Recruiting

                          The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                          applicants also can influence future employeesrsquo engagement and commitment If your firm has

                          designed jobs specifically to engage employees then organization want to ensure that recruiting

                          ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                          skilled team environment or minimal supervision Applicants who notice and respond to these

                          ads will more likely be motivated by these features Also consider how organization might best

                          seek candidates from inside your organization When Organisation recruit existing employees for

                          desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                          commitment (by providing growth and advancement opportunities to employees in return for

                          their loyalty) If Organisation recruit from outside when qualified internal candidates are

                          available Organization may unwittingly suggest to current employees that your company is not

                          willing to reciprocate their commitment Existing staff may then begin questioning their own

                          commitment to the firm By contrast organisation recruit external candidates to both the job and

                          your organization For these candidates ensure that recruiting messages highlight attractive job

                          features organizational values and commitment reciprocity That is in return for performance

                          and dedication your company offers competitive pay and benefits flexible work hours and

                          learning and career advancement opportunities Also remember that prospective employees have

                          multiple commitments You will inevitably have to compete with those commitments as

                          organization try to attract candidates to your firm Most people find it easier to make a new

                          commitment when it is compatible with their other obligations For example you boost your

                          chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                          work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                          Commitmentrdquo

                          40

                          Employee Selection

                          Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                          fill available positions When organisation select the right individuals for the right jobs new

                          hires carry out their work more smoothly and experience fewer performance problems The

                          result Greater enjoyment ofmdashand engagement inmdashthe job

                          To enhance engagement through your selection of employees identify those candidates who are

                          best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                          that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                          they know about the role and having them provide work samples Most candidates will view

                          these techniques more positively than tests with less apparent relevance such as personality and

                          integrity assessments Successful candidates feel good about having ldquopassed the test and see

                          company as careful and capable for having selected them A positive initial impression of an

                          employer encourages growth of long-term commitment

                          Training and Development

                          Training and development can serve as additional levers for enhancing engagement and

                          commitment For new hires training usually begins with orientation Orientation presents several

                          important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                          important it gives you a chance to encourage employee engagement by explaining how the new

                          hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                          Electronics describe how r company is organized introduce the new employee to his or her co-

                          workers give the person a tour of the area where he or she will be working and explain safety

                          regulations and other procedural matters In short you foster person-organization fitmdashvital for

                          developing productive and dedicated employees Through training you help new and current

                          41

                          employees acquire the knowledge and skills they need to perform their jobs And employees who

                          enhance their skills through training are more likely to engage fully in their work because they

                          derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                          company as well as their own employability in the job market In addition most companies offer

                          higher wages for skilled workers to compensate them for their greater value and to discourage

                          turnover

                          Compensation

                          Like the HR practices discussed above compensation can powerfully influence employee

                          engagement and commitment Some compensation components encourage commitment to

                          employers while others motivate engagement in the job It is possible to stimulate one and not

                          the other though itrsquos generally better to foster both For example a company that offers a strong

                          performance incentive system but no retirement plan will probably realize exceptional

                          engagement from its workers however they may eventually commit themselves to another

                          company that does offer a good retirement plan Meanwhile an organization that offers generous

                          retirement benefits but a traditional seniority-based pay grade system may have committed

                          employees however these workers might deliver pedestrian performance as they bide their time

                          until retirement In designing compensation plans you therefore need to consider employee

                          engagement and commitment strategically

                          Encourage managers to include employees in the goal-setting process This technique helps to

                          ensure that workers understand the goals It also promotes acceptance of challenging objectives

                          because people generally feel more committed to goals they have helped define In addition

                          consider how you and other managers will recognize and encourage contributions that exceed

                          expectations For example when a piece of equipment malfunctions Joe finds other ways to

                          maintain production rather than merely shutting down the machine and waiting for the

                          42

                          maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                          offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                          up Performance management processes operate on a continuous basis Therefore they provide

                          perhaps the best ongoing opportunities for employers to foster employee engagement and

                          commitment For example managers can use routine discussions about performance and

                          feedback sessions to learn which aspects of the job hold the most interest for each employee and

                          which tasks are most challenging During such discussions managers also can define what going

                          above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                          contributions An employeersquos aspirations and career goals can receive careful attention during

                          performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                          can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                          your organization and the employeersquos other life commitments Through such means the

                          organization personalizes its relationship to each employee and provides support while also

                          expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                          To further engage employees and win their commitment through your performance management

                          programs consider how to treat your organizationrsquos most experienced employees In many cases

                          these employees understand the intricacies of a job better than their supervisors or managers do

                          By virtue of long identification with your organization they may be deeply committed to high-

                          level goals They use their expertise to contribute in ways that newer employees simply cannot

                          match But many of them also may be planning to retire soon especially if they are from the

                          ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                          a performance management system that recognizes and rewards proactive sharing of knowledge

                          and expertise among co-workers For example create knowledge repositories or learning

                          histories that can be stored in databases that employees can access and then create incentives

                          43

                          for people who contribute to and use these repositories Of course effective performance

                          management systems also identify employees who are not meeting expectations Failing to

                          address problem performance can erode other employeesrsquo engagement and commitment as their

                          workloads increase and they conclude that the company is willing to tolerate poor performance

                          If feedback coaching and remedial training are of little avail the manager may need to move the

                          person to a different position within the company where he or she can make a more valuable

                          contribution or let the individual go if there is no good match elsewhere in the organization

                          44

                          Chapter-V

                          RESEARCH METHODOLOGY

                          The basic task of research is to generate accurate information for use in decision-making

                          Research can be defined as the systematic and objective process of gathering recording and

                          analyzing data for aid in making business decisions As the project involves analyzing of

                          45

                          financial structure the research is exploratory in nature covering financial parameters and come

                          of the important ratios to carry out research There are basically two techniques adopted for

                          obtaining information

                          Primary Data

                          Secondary Data

                          Primary Data is gathered specifically for the project at hand through personal interviews with

                          the accounts officers

                          Sample Size = 100 Employees

                          Secondary data is previously collected and assembled for some project other than the one at

                          hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                          less expensive than the primary date

                          Secondary Data can be obtained from both external and internal sources

                          External data may be collected from books and periodicals government sources media and other

                          commercial sources

                          Internal data is that secondary data which is created recorded or generated by the organization

                          As the project is explanatory in nature secondary data is collected from the reports of the

                          company books journals and interest Secondary data is gathered from annual reports official

                          records and standing orders of the units

                          CHAPTER - VI

                          DATA ANALYSIS AND INTERPRETATION

                          46

                          The data after collection is to be processed and analyzed in accordance with the outline

                          and down for the purpose at the time of developing research plan

                          Technically speaking processing implies editing coding classification and tabulation of

                          collected data so that they are amenable to analysis The term analysis refers to the computation

                          of certain measures along with searching for pattern groups Thus in the process of analysis

                          relationship or difference should be subjected to statistical tests of significance to determine with

                          what validity data can be said to indicate any conclusions

                          The analysis of data in a general way involves a number of closely related operations

                          which are performed with the purpose of summarizing the collected data and organizing them in

                          such a manner that they answer the research questions In this study the researcher followed

                          above process carefully and it is presented in this chapter

                          47

                          Table 41 ndash To know the department in which employees are belongs to

                          S

                          ou rc

                          e

                          survey data

                          Inference

                          From the above table it shows that 35 of employees are belongs to

                          production department

                          FIGURE 41

                          S

                          SI No

                          D

                          Department

                          N

                          No of Respondents

                          P

                          Percentage

                          1

                          1

                          M

                          Mechanical

                          3

                          30

                          3

                          30

                          2

                          2

                          E

                          Electrical

                          2

                          25

                          2

                          25

                          3

                          3

                          P

                          Production

                          3

                          35

                          3

                          35

                          4

                          4

                          O

                          Others

                          1

                          10

                          1

                          10

                          T

                          Total

                          1

                          100

                          1

                          100

                          48

                          REPRESENTS THE DEPARTMENT

                          Table 42 ndash To know working experience of the employees

                          Source survey data

                          Inference

                          From the above table it shows that 34 of the employees have 4 ndash 6

                          years experience

                          S

                          SI No

                          W

                          Work Experience

                          N

                          No of Respondents

                          P

                          Percentage

                          1

                          1

                          B

                          Below 2 years

                          1

                          33

                          1

                          13

                          2

                          2

                          2

                          2ndash 4 years

                          3

                          30

                          3

                          30

                          3

                          3

                          4

                          4ndash 6 years

                          3

                          34

                          3

                          34

                          4

                          4

                          A

                          Above 6 years

                          2

                          23

                          2

                          23

                          T

                          otal

                          1

                          100

                          1

                          100

                          49

                          FIGURE 42

                          REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                          Table 43 ndash To know the physical working environment

                          S

                          SI No

                          W

                          Working Environment

                          N

                          No of Respondents

                          P

                          Percentage

                          1

                          1

                          E

                          Excellent

                          1

                          12

                          1

                          12

                          2

                          2

                          G

                          Good

                          5

                          57

                          5

                          57

                          3

                          3

                          F

                          Fair

                          2

                          28

                          2

                          28

                          4

                          4

                          P

                          Poor

                          0

                          03

                          0

                          33

                          5

                          5

                          V

                          Very Poor

                          0

                          00

                          0

                          00

                          T

                          Total

                          1

                          100

                          1

                          100

                          Source survey data

                          Inference

                          From the above table it shows that 57 of the employees were feeling good about the working environment

                          50

                          FIGURE 43

                          REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                          51

                          Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                          S

                          SI No

                          N

                          Non-Monitory Benefits offered

                          to Employees

                          N

                          No of Respondents

                          P

                          Percentage

                          1

                          1

                          H

                          Highly Satisfied

                          1

                          14

                          1

                          14

                          2

                          2

                          S

                          Satisfied

                          5

                          54

                          5

                          54

                          3

                          3

                          N

                          Neither Satisfied nor Dissatisfied

                          2

                          25

                          2

                          25

                          4

                          4

                          D

                          Dissatisfied

                          0

                          05

                          0

                          05

                          5

                          5

                          H

                          Highly Dissatisfied

                          0

                          02

                          0

                          02

                          Total 1

                          100

                          1

                          100

                          Source survey data

                          Inference

                          From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                          FIGURE 44

                          REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                          52

                          Table 45 ndash To know the satisfaction level of respondents towards the work

                          assigned

                          Source survey dataInference

                          From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                          FIGURE 45

                          S

                          SI No

                          A

                          Amount of Work

                          N

                          No of Respondents

                          P

                          Percentage

                          1

                          1

                          H

                          Highly satisfied

                          2

                          20

                          2

                          20

                          2

                          2

                          S

                          Satisfied

                          4

                          45

                          4

                          45

                          3

                          3

                          N

                          Neither Satisfied nor Dissatisfied

                          1

                          12

                          1

                          12

                          4

                          4

                          D

                          Dissatisfied

                          1

                          18

                          1

                          18

                          5

                          5

                          H

                          Highly Dissatisfied

                          0

                          06

                          0

                          06

                          Total 1

                          100

                          1

                          100

                          53

                          REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                          54

                          Table 46 ndash Opinion about the career development programme in their organisation

                          S

                          SI No

                          C

                          Career Development

                          N

                          No of Respondents

                          P

                          Percentage

                          H

                          Highly satisfied

                          1

                          12

                          1

                          12

                          S

                          Satisfied

                          5

                          56

                          5

                          56

                          N

                          Neither Satisfied nor Dissatisfied

                          2

                          22

                          2

                          22

                          D

                          Dissatisfied

                          1

                          10

                          1

                          10

                          H

                          Highly Dissatisfied

                          0

                          00

                          0

                          00

                          Total 1

                          100

                          1

                          100

                          Source survey data

                          Inference

                          From the above table it shows that 56 of the employees were satisfied

                          with the opinion about the carrier development programme in their organisation

                          FIGURE 46

                          REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                          PROGRAMME IN THEIR ORGANISATION

                          55

                          Table 47 ndash To know the cooperation of co-workers

                          S

                          SI No

                          C

                          Co-operation of Workers

                          N

                          No of Respondents

                          P

                          Percentage

                          1

                          1

                          H

                          Highly satisfied

                          2

                          20

                          2

                          20

                          2

                          2

                          S

                          Satisfied

                          6

                          66

                          6

                          66

                          3

                          3

                          N

                          Neither Satisfied nor Dissatisfied

                          1

                          11

                          1

                          11

                          4

                          4

                          D

                          Dissatisfied

                          0

                          03

                          0

                          03

                          5

                          5

                          H

                          Highly Dissatisfied

                          0

                          00

                          0

                          00

                          Total 1

                          100

                          1

                          100

                          Source survey data

                          Inference

                          From the above table it shows that 66 of the employees were satisfied

                          with the cooperation of co-workers

                          FIGURE 47

                          56

                          REPRESENTS THE COOPERATION OF CO-WORKERS

                          57

                          Table 48 ndash To know the satisfaction of Respondents with top management

                          S

                          SI No

                          S

                          Satisfaction with Top

                          Management

                          N

                          No of Respondents

                          P

                          Percentage

                          1

                          1

                          H

                          Highly satisfied

                          2

                          26

                          2

                          26

                          2

                          2

                          S

                          Satisfied

                          5

                          51

                          5

                          51

                          3

                          3

                          N

                          Neither Satisfied nor Dissatisfied

                          1

                          17

                          1

                          17

                          4

                          4

                          D

                          Dissatisfied

                          0

                          06

                          0

                          06

                          5

                          5

                          H

                          Highly dissatisfied

                          0

                          00

                          0

                          00

                          Total 1

                          100

                          1

                          100

                          Source survey data

                          Inference

                          From the above table it shows that 51 of the employees were satisfied with the top management

                          FIGURE 48

                          58

                          REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                          Table 49 ndash To know the satisfaction of Respondents with their subordinates

                          Source survey data

                          Inference

                          From the above table it shows that 67 of the employees were satisfied with their subordinates

                          S

                          SI

                          No

                          S

                          Satisfaction with Subordinates

                          N

                          No of Respondents

                          P

                          Percentage

                          1

                          1

                          H

                          Highly satisfied

                          1

                          12

                          1

                          12

                          2

                          2

                          S

                          Satisfied

                          6

                          67

                          6

                          67

                          2

                          3

                          N

                          Neither Satisfied nor Dissatisfied

                          1

                          14

                          1

                          14

                          4

                          D

                          Dissatisfied

                          0

                          07

                          0

                          07

                          5

                          5

                          H

                          Highly Dissatisfied

                          0

                          00

                          0

                          00

                          Total 1

                          100

                          1

                          100

                          59

                          FIGURE 49

                          REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                          60

                          Table 410 ndash To know the level of satisfaction regarding nature of job

                          S

                          SI No

                          J

                          Job Satisfaction

                          N

                          No of Respondents

                          P

                          Percentage

                          1

                          1

                          H

                          Highly satisfied

                          2

                          22

                          2

                          22

                          2

                          2

                          S

                          Satisfied

                          5

                          56

                          5

                          56

                          3

                          3

                          N

                          Neither Satisfied nor Dissatisfied

                          1

                          16

                          1

                          16

                          4

                          4

                          D

                          Dissatisfied

                          0

                          07

                          0

                          07

                          5

                          5

                          H

                          Highly Dissatisfied

                          0

                          00

                          0

                          00

                          Total 1

                          100

                          1

                          100

                          Source survey dataInference

                          From the above table it shows that 56 of the employees were satisfied with their job

                          FIGURE 410

                          61

                          REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                          Table 411 ndash To know whether there is any job pressure in their work

                          Source survey data

                          Inference

                          From the above table it shows that 72 of employees said there is job pressure in their work

                          FIGURE 411

                          REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                          S

                          SI No

                          J

                          Job Pressure

                          N

                          No of Respondents

                          P

                          Percentage

                          1

                          1

                          Y

                          Yes

                          7

                          72

                          7

                          72

                          2

                          2

                          N

                          No

                          2

                          28

                          2

                          28

                          T

                          Total

                          1

                          100

                          1

                          100

                          62

                          Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                          amp talents

                          S

                          SI No

                          D

                          Development of Skills and

                          Talents

                          N

                          No of Respondents

                          P

                          Percentage

                          1

                          1

                          H

                          Highly Agree

                          1

                          12

                          1

                          12

                          2

                          2

                          A

                          Agree

                          5

                          52

                          5

                          52

                          3

                          3

                          N

                          Neither Agree nor Disagree

                          2

                          28

                          2

                          28

                          4

                          4

                          D

                          Disagree

                          0

                          06

                          0

                          06

                          5

                          5

                          H

                          Highly Disagree

                          0

                          02

                          0

                          02

                          Total 1

                          100

                          1

                          100

                          Source survey data

                          Inference

                          From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                          63

                          FIRGURE 412

                          REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                          64

                          Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                          S

                          SI No

                          W

                          Welfare Facilities

                          N

                          No of Respondents

                          P

                          Percentage

                          1

                          1

                          H

                          Highly satisfied

                          0

                          09

                          9

                          09

                          2

                          2

                          S

                          Satisfied

                          5

                          57

                          5

                          57

                          3

                          3

                          N

                          Neither Satisfied nor Dissatisfied

                          2

                          29

                          2

                          29

                          4

                          4

                          D

                          Dissatisfied

                          5

                          05

                          0

                          05

                          5

                          5

                          H

                          Highly Dissatisfied

                          0

                          00

                          0

                          00

                          Total 1

                          100

                          1

                          100

                          Source survey data

                          Inference

                          From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                          FIGURE 413

                          REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                          65

                          Table 414 ndash To know the employee satisfaction towards the salary

                          Source survey data

                          Inference

                          From the above table it shows that 67 of the employees were satisfied

                          with their salary

                          FIGURE 414

                          REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                          S

                          SI No

                          P

                          Payment Satisfaction

                          N

                          No of Respondents

                          P

                          Percentage

                          1

                          1

                          Y

                          Yes

                          6

                          67

                          6

                          67

                          2

                          2

                          N

                          No

                          3

                          33

                          3

                          33

                          T

                          otal

                          1

                          100

                          1

                          100

                          66

                          Table 415 ndash To know the employees willingness amp Commitment Towards

                          Organisation

                          Source survey data

                          Inference

                          From the above table it shows that 59 of the employees were willing to

                          continue in this organisation

                          FIGURE 415

                          REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                          S

                          SI No

                          W

                          Willingness to Work

                          N

                          No of Respondents

                          P

                          Percentage

                          1

                          1

                          Y

                          Yes

                          5

                          59

                          5

                          59

                          2

                          2

                          N

                          No

                          4

                          41

                          4

                          41

                          T

                          Total

                          1

                          00

                          1

                          00

                          67

                          CHI-SQUARE METHOD

                          The chi square test is one of the simplest and most widely used non-

                          parametric tests in statistical work As a non-parametric test it can be used to determine

                          if categorical data shows dependency or the two classifications are independent It can

                          also be used to make comparisons between theoretical population and actual data

                          when categories are used

                          n

                          Chi square χsup2= sum (O-E) sup2 E

                          i =1

                          Where O= observed frequency

                          E= expected frequency

                          68

                          OBSERVED FREQUENCY

                          Table 419 shows the relationship between the department and the job satisfaction

                          Over All

                          Job

                          SatisfactionHighly

                          SatisfiedSatisfied

                          Neither

                          Satisfied nor

                          Dissatisfied

                          DissatisfiedHighly

                          Dissatisfied

                          Sub

                          Total

                          Mechanical 5 6 14 3 2 30

                          Electrical 6 8 6 3 2 25

                          Production 9 13 7 4 2 35

                          Others 2 3 2 2 1 10

                          Sub Total 22 30 29 12 7 100

                          69

                          EXPECTED FREQUENCY

                          Over All

                          Job

                          SatisfactionHighly

                          SatisfiedSatisfied

                          Neither

                          Satisfied nor

                          Dissatisfied

                          DissatisfiedHighly

                          Dissatisfied

                          Sub

                          Total

                          Mechanical 7 8 9 4 2 30

                          Electrical 5 8 7 3 2 25

                          Production 8 11 10 4 2 35

                          Others 2 3 3 1 1 10

                          Sub Total 22 30 29 12 7 100

                          Null Hypothesis (Ho)

                          There is no significant difference between the department and the job satisfaction

                          Alternative Hypothesis (Ho)

                          There is significant difference between the job satisfaction

                          Co Relation

                          70

                          Chapter-V

                          CONCLUSIONS AND

                          RECOMMENDATIONS

                          71

                          CONCLUSION

                          On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                          Ltd Mohali made in the previous chapters following conclusions are drawn

                          General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                          Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                          environment of the company is very healthy The visitors feel happy after the campus

                          Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                          indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                          building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                          Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                          its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                          position by channelising these internal accruals to fund its expansion programmes

                          Working results PTL has registered a handsome and constant growth in its profits because

                          of a brisk demand for new and better technology electronic items None of the other electronic

                          company has shown such a steady growth Philips has recorded the lowest current ratio

                          However with this lowest current ratio PTL still enjoys moderate payment period and highest

                          velocity of creditors and debtors only due to commitment of itrsquos employees

                          72

                          SUMMARY

                          According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                          employee loyalty are praise and recognition a sense of contribution to the company learning and

                          development and having a best friend at work

                          Creating a fairy-tale work environment begins withrecognition Your employees need it more

                          than money perks or titles Here are eight tips regarding recognition Remember these and your

                          employees may just start whistling while they work It is up to me The corporate culture or

                          financial rewards will not make your team successful It is up to you Recognition is one thing

                          that is completely in your control

                          Strong relationships are vital in todays economy Strengthening employee relationships is even

                          more necessary as companies downsize and lay off As your workforce shrinks and you need to

                          do more with less keeping quality employees becomes even more critical As a manager it is

                          your job to bond your best people to your company through recognition And you also must help

                          direct and motivate your core performers

                          Simple rewards earn big returns There are some relatively simple things you can do that will

                          earn big returns For example remember your employees birthdays and work anniversaries find

                          out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                          spend time with their kids) make the most of your formal service awards with some preparation

                          and a group presentation walk around your department every day and talk to your

                          people and thank them sincerely and often

                          73

                          Make it specific Praise and recognition must be specific to have impact General praise such as

                          You do great work actually can have the opposite effect and leave your employees wondering

                          Does he have any idea what I really do around here Specific praise links individual

                          accomplishments to company goals For example Cheryl I noticed the way you handled that

                          customer complaint Great work As you know we value quick resolutions of problems as

                          one of our core strategies

                          Ask the best to stay Call your best people into your office one at a time Let that bright young

                          college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                          your team relies on her expertise and organizational skillsRemarkably a significant percent of

                          high-impact performers report that they left their last job because No one ever asked me to

                          stay

                          Forget cash

                          Remember the saying Money cant buy everything Well its true Dont wait until you can

                          offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                          work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                          recognized and involved they are much less likely to keep asking about money

                          Recognize

                          Recognition means most to an employee when it is sincere and spontaneous According to the

                          largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                          at least every seven days If you wait until a year-end party or an annual review you are waiting

                          much too long to recognize and you probably are losing people you do not need to

                          74

                          Recognition works

                          Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                          performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                          ways that build high commitment typically are on the order of 30 to 50 percent

                          Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                          Learn to recognize your employees for their efforts thank them often and reward their

                          achievements You can awaken them from their anger and apathy and they will fall in love with

                          their jobs again Chances are you will work together happily ever after

                          So there is direct relation with employee satisfaction and their commitment towards the

                          organization and it is also clear from the above discussion that only monetary elements are not

                          sufficient for employee satisfaction rather other element like employer behavior recognisation

                          and other moral value

                          75

                          RECOMMENDATIONS

                          PHILIPS should increase its capacity utilization It should work at full capacity to

                          minimize its cost of production With this increase in capacity utilization the total cost

                          will spread over more units thereby decreasing the per unit cost

                          PHILIPS should decrease the credit facilities provided to its consumers The payback

                          period is quite high in case of debtors as compared to creditors it should be more or less

                          equal as it will help in improving company liquidity

                          PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                          business as it accounts very less as compare to other businesses of Philips

                          Another recommendation for Mohali plant is about the HR department that is they

                          should appoint permanent and skilled workers as against casual workers which generally add

                          up to the profit of the company

                          76

                          BIBLIOGRAPHY

                          1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                          2 Monthly Journals of Philips Electronics India Ltd

                          3 Authentic Leadership Medtronic CEO Bill George

                          4 wwwindiaphilipscom

                          5 wwwwikipediacom

                          6 httpwwwemployeecommitmentcom

                          7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                          8 Employee Commitment A Leader Ship Guide Joe Folkman

                          9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                          77

                          Questionnaire

                          Name __________________________________________________________

                          Age______________________________ Gender _______________________

                          Qualification _______________________ Contact No ___________________

                          Q1 In which department you are working

                          Electrical Production Mechanical Other

                          Q2 What is your working experience

                          gt2 Years 2-4 Years 4-6 Years lt 6 Years

                          Q3 How You like the physical Working Environment of the organization

                          Excellent Good Fair Poor Very Poor

                          Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                          Highly Dissatisfied Dissatisfied

                          Q5 Are you satisfied with your work

                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                          Highly Dissatisfied Dissatisfied

                          Q6 Are you satisfied with the career development programe of the company

                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                          Highly Dissatisfied Dissatisfied

                          Q7 Is other staff of the organization is co-operative with you

                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                          Highly Dissatisfied Dissatisfied

                          Q8 Are you satisfied with top level management

                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                          Highly Dissatisfied Dissatisfied

                          78

                          Q9 Are you satisfied with your subordinates

                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                          Highly Dissatisfied Dissatisfied

                          Q10 Are you satisfied with the nature of the Job

                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                          Highly Dissatisfied Dissatisfied

                          Q11 Do you have any Job Pressure in work

                          Yes No

                          Q12 Do you satisfied with the opportunities provided by the organisation

                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                          Highly Dissatisfied Dissatisfied

                          Q13 Are you satisfied with the welfare facilities provided by the organisation

                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                          Highly Dissatisfied Dissatisfied

                          Q14 Are you satisfied towards your salary

                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                          Highly Dissatisfied Dissatisfied

                          Q15 Are you committed towards the organisation

                          Yes No

                          Signature

                          • SSI No
                          • DDepartment
                          • NNo of Respondents
                          • PPercentage
                          • 11
                          • MMechanical
                          • 330
                          • 330
                          • 22
                          • EElectrical
                          • 225
                          • 225
                          • 33
                          • PProduction
                          • 335
                          • 335
                          • 44
                          • OOthers
                          • 110
                          • 110
                          • TTotal
                          • 1100
                          • 1100
                          • SSI No
                          • WWork Experience
                          • NNo of Respondents
                          • PPercentage
                          • 11
                          • BBelow 2 years
                          • 133
                          • 113
                          • 22
                          • 2 2ndash 4 years
                          • 330
                          • 330
                          • 33
                          • 4 4ndash 6 years
                          • 334
                          • 334
                          • 44
                          • AAbove 6 years
                          • 223
                          • 223
                          • Total
                          • 1100
                          • 1100
                          • SSI No
                          • AAmount of Work
                          • NNo of Respondents
                          • PPercentage
                          • 11
                          • HHighly satisfied
                          • 220
                          • 220
                          • 22
                          • SSatisfied
                          • 445
                          • 445
                          • 33
                          • NNeither Satisfied nor Dissatisfied
                          • 112
                          • 112
                          • 44
                          • DDissatisfied
                          • 118
                          • 118
                          • 55
                          • HHighly Dissatisfied
                          • 006
                          • 006
                          • Total
                          • 1100
                          • 1100
                          • SSI No
                          • SSatisfaction with Subordinates
                          • NNo of Respondents
                          • PPercentage
                          • 11
                          • HHighly satisfied
                          • 112
                          • 112
                          • 22
                          • SSatisfied
                          • 667
                          • 667
                          • 23
                          • NNeither Satisfied nor Dissatisfied
                          • 114
                          • 114
                          • 4
                          • DDissatisfied
                          • 007
                          • 007
                          • 55
                          • HHighly Dissatisfied
                          • 0 00
                          • 000
                          • Total
                          • 1100
                          • 1100
                          • SSI No
                          • JJob Pressure
                          • NNo of Respondents
                          • PPercentage
                          • 11
                          • YYes
                          • 772
                          • 772
                          • 22
                          • NNo
                          • 228
                          • 228
                          • TTotal
                          • 1100
                          • 1100
                          • SSI No
                          • PPayment Satisfaction
                          • NNo of Respondents
                          • PPercentage
                          • 11
                          • YYes
                          • 667
                          • 667
                          • 22
                          • NNo
                          • 333
                          • 333
                          • Total
                          • 1100
                          • 1100
                          • SSI No
                          • WWillingness to Work
                          • NNo of Respondents
                          • PPercentage
                          • 11
                          • YYes
                          • 559
                          • 559
                          • 22
                          • NNo
                          • 441
                          • 441
                          • TTotal
                          • 100
                          • 100
                            • MISSION amp VISION
                            • Mission
                            • Vision
                            • Philips Electronics India Limited
                              • SSI No
                              • WWorking Environment
                              • NNo of Respondents
                              • PPercentage
                              • 11
                              • EExcellent
                              • 112
                              • 112
                              • 22
                              • GGood
                              • 557
                              • 557
                              • 33
                              • FFair
                              • 228
                              • 228
                              • 44
                              • PPoor
                              • 003
                              • 033
                              • 55
                              • VVery Poor
                              • 000
                              • 000
                              • TTotal
                              • 1100
                              • 1100
                              • SSI No
                              • NNon-Monitory Benefits offered to Employees
                              • NNo of Respondents
                              • PPercentage
                              • 11
                              • HHighly Satisfied
                              • 114
                              • 114
                              • 22
                              • SSatisfied
                              • 554
                              • 554
                              • 33
                              • NNeither Satisfied nor Dissatisfied
                              • 225
                              • 225
                              • 44
                              • DDissatisfied
                              • 005
                              • 005
                              • 55
                              • HHighly Dissatisfied
                              • 002
                              • 002
                              • Total
                              • 1100
                              • 1100
                              • SSI No
                              • CCareer Development
                              • NNo of Respondents
                              • PPercentage
                              • HHighly satisfied
                              • 112
                              • 112
                              • SSatisfied
                              • 556
                              • 556
                              • NNeither Satisfied nor Dissatisfied
                              • 222
                              • 222
                              • DDissatisfied
                              • 110
                              • 110
                              • HHighly Dissatisfied
                              • 000
                              • 000
                              • Total
                              • 1100
                              • 1100
                              • SSI No
                              • CCo-operation of Workers
                              • NNo of Respondents
                              • PPercentage
                              • 11
                              • HHighly satisfied
                              • 220
                              • 220
                              • 22
                              • SSatisfied
                              • 666
                              • 666
                              • 33
                              • NNeither Satisfied nor Dissatisfied
                              • 111
                              • 111
                              • 44
                              • DDissatisfied
                              • 003
                              • 003
                              • 55
                              • HHighly Dissatisfied
                              • 000
                              • 000
                              • Total
                              • 1100
                              • 1100
                              • SSI No
                              • SSatisfaction with Top Management
                              • NNo of Respondents
                              • PPercentage
                              • 11
                              • HHighly satisfied
                              • 226
                              • 226
                              • 22
                              • SSatisfied
                              • 551
                              • 551
                              • 33
                              • NNeither Satisfied nor Dissatisfied
                              • 117
                              • 117
                              • 44
                              • DDissatisfied
                              • 006
                              • 006
                              • 55
                              • HHighly dissatisfied
                              • 000
                              • 000
                              • Total
                              • 1100
                              • 1100
                              • SSI No
                              • JJob Satisfaction
                              • NNo of Respondents
                              • PPercentage
                              • 11
                              • HHighly satisfied
                              • 222
                              • 222
                              • 22
                              • SSatisfied
                              • 556
                              • 556
                              • 33
                              • NNeither Satisfied nor Dissatisfied
                              • 116
                              • 116
                              • 44
                              • DDissatisfied
                              • 007
                              • 007
                              • 55
                              • HHighly Dissatisfied
                              • 000
                              • 000
                              • Total
                              • 1100
                              • 1100
                              • SSI No
                              • DDevelopment of Skills and Talents
                              • NNo of Respondents
                              • PPercentage
                              • 1 1
                              • HHighly Agree
                              • 112
                              • 112
                              • 22
                              • AAgree
                              • 552
                              • 552
                              • 33
                              • NNeither Agree nor Disagree
                              • 228
                              • 228
                              • 44
                              • DDisagree
                              • 006
                              • 006
                              • 55
                              • HHighly Disagree
                              • 002
                              • 002
                              • Total
                              • 1100
                              • 1100
                              • SSI No
                              • WWelfare Facilities
                              • NNo of Respondents
                              • PPercentage
                              • 11
                              • HHighly satisfied
                              • 009
                              • 909
                              • 22
                              • SSatisfied
                              • 557
                              • 557
                              • 33
                              • NNeither Satisfied nor Dissatisfied
                              • 229
                              • 229
                              • 44
                              • DDissatisfied
                              • 505
                              • 005
                              • 55
                              • HHighly Dissatisfied
                              • 000
                              • 000
                              • Total
                              • 1100
                              • 1100
                                • SUMMARY
                                • RECOMMENDATIONS
                                • BIBLIOGRAPHY

                            14

                            In 2009 we evaluated our sustainability strategy and resolved to fully leverage sustainability as

                            an integral part of our overall strategy and an additional driver of growth as reflected in the

                            Philips Management Agenda 2012

                            To deliver on our brand promise of ldquosense and simplicityrdquo and at the same time provide the

                            company direction for the longer term in this area we have identified three sustainability

                            leadership key performance indicators where we can bring our competencies to bear lsquocarersquo

                            lsquoenergy efficiencyrsquo and lsquomaterialsrsquo including targets for 2015

                            Bringing care to more than 500 million people

                            Target 500 million lives touched by 2015

                            Improving energy efficiency of Philips products

                            Target 50 improvement by 2015 (for the average total product portfolio) compared to

                            2009

                            Closing the materials loop

                            Target Double global collection recycling amounts and recycled materials in products

                            by 2015 compared to 2009

                            Each sector will take the lead on one of the leadership key performance indicators with

                            Healthcare leading lsquocarersquo Lighting lsquoenergy efficiencyrsquo and Consumer Lifestyle lsquomaterialsrsquo

                            In addition we defined a set of complementary performance indicators to accelerate change and

                            drive performance including the EcoVision4 parameters

                            With EcoVision4 we have committed to the following by 2012

                            15

                            bull Generate 30 of total revenues from Green Products

                            bull Double investment in Green Innovations to a cumulative EUR 1 billion

                            bull Improve our operational energy efficiency by 25 and reduce our CO2 emissions by 25 all

                            compared with the base year 2007

                            SOCIAL COMMITMENT

                            Living up to this commitment means we use our capabilities to enhance the lives of our

                            employees and people in society at large Within the company we encourage teamwork and

                            collaboration in an environment that enables employees to reach their full potential

                            Building on our rich heritage of involvement in social issues we have established our own

                            approach of supporting the communities where we live and work focusing on energy efficiency

                            and healthcare

                            Sustainable lighting

                            There is a pressing need to find innovative lighting solutions for the 16 billion people who live

                            in areas with no access to the electricity grid or where the grid is unreliable Thatrsquos why we have

                            developed SMILE (Sustainable Model in Lighting Everywhere)

                            Launched as a pilot in 2006 in four Indian states SMILE includes two lighting solutions UDAY

                            a rechargeable portable lantern and KIRAN a hand-cranked LED flashlight Today are

                            distributed in eighth Indian states

                            16

                            SWOT ANALYSIS

                            Strengths

                            bull India was a market where the first mover enjoyed advantages over latecomers

                            bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

                            market could gain the largest market share

                            bull PHILIPS is committed to enhance its image to the Chinese market as investors

                            bull PHILIPS was building a wholly owned manufacturing plant in India to show the

                            Chinese the commitment Korea had to the Chinese society

                            bull Labor costs in India were less and would defray the cost of producing high-end

                            bull Samsung has been making color TVs for many years in Korea before moving to the Chinese

                            market

                            Weaknesses

                            bull PHILIPS must continue to control all costs to maintain success

                            bull India has a reputation of being a protected market (protectionism)

                            bull India was a market where the first mover enjoyed advantages over late comers PHILIPS is

                            trying to overcome the first comer advantage Japan manufacturers have over them by being those

                            first comers

                            bull Companies such as Sony and Matsushita had built sales and service networks that were

                            favorable to their sales programs in India while Samsung would have to catch up in that area

                            17

                            bull Samsung is not as experienced in manufacturing high-end TVs for a higher-end market

                            segment

                            Opportunities

                            bull Based on the data that on 28 of the 220 million rural households own a color TV PHILIPS

                            focus on the domestic India market should be to penetrate the rural household market which

                            would mean that for those purposes the low-end production of sets in the 13rdquo to 20rdquo range should

                            be produced to appeal to that segmentrsquos purchasing ability

                            bull Larger more high-end models can be produced to appeal to an urban customer in India as well

                            as being an export to the US and European higher end customers

                            bull With success in the higher-end manufacturing and sales of premium TVs in India PHILIPS can

                            establish themselves as high-end producers around the world

                            Threats

                            bull PHILIPS faces intense competition in the color TV market

                            bull A premium-priced product wouldnrsquot sell in large volumes so pricing can be a problem

                            bull Since PHILIPS didnrsquot have an established marketing strategy issues of how to market the

                            product may arise

                            bull Loss of profitability because related to over-employment at most facilities

                            bull Is the per capita income level such that it can support sales of product at any level

                            bull If PHILIPS fails to be successful in the Chinese market with high-end product it will be known

                            around the world bull India was a market where the first mover enjoyed advantages over late

                            comers

                            bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

                            18

                            market could gain the largest market share

                            bull PHILIPS is committed to enhance its image to the Chinese market as investors

                            PHILIPS ELECTRONICS MOHALI PLANT

                            The mohali plant was established in 1985 as PUNJAB ANAND LAMP Ltd as its second

                            division of lamp industry after the varodra plant at that time it was a joint stock company and

                            majority of shares was with Punjab Anand Lamp around 75 but in the year 2001 the company

                            ownership changed and the whole shares was bought by PHILIPS ELECTRONIC INDIA Ltd

                            and its name was changed to PHILIPS ELECTRONIC INDIA Ltd MOHALI LIGHT

                            FACTORY

                            The plant is situated in Industrial focal point PHASE-9 MOHALI near Mohali railway station

                            and is sreaded in 26 acres Total employees of tis plant is 532 including casual employees This

                            company is a landmark in the Punjab state as it is the only factory which is most profitable one

                            than any industry located in Punjab

                            19

                            OVERVIEW OF VARIOUS FRONTS OF

                            PHILIPS ELECTRONICS INDIA Ltd

                            Manufacturing-

                            Today the product range of Philips include the following products ndash

                            Televisions- LCD Plasma Flat Screen Smart Touch XL

                            Recorders DVD Players I pods and Home Theatre Systems

                            Audio Products - Audio Systems Remote Controls AudioVideo Accessories

                            Digital Photo Products and Frames

                            Portable Audio and Video Systems Accessories like Headphones and Speakers

                            PC Products - Mouse and Keyboard Multi Media Headsets External Hard Disk Drives

                            Mobile Phones

                            Male Shaving and Grooming - Dry Shavers Beard Trimmers

                            Personal Care - Beauty and Hair Care Products

                            20

                            Kitchen Appliances - Blenders and Hand Blenders Juicers and Citruspresses Food

                            Processors and Mixers Coffee Makers and Kettles Frying and Grilling Appliances

                            Toasters and Snacking Products

                            Household Products - Irons Vacuum Cleaners Water Purifiers

                            Professional Lighting - Industrial Shops and offices Road and Area Hospitality Sports

                            Lighting City Beautification and Petrol Stations

                            Automotive Lighting - In Cars Motorcycles and Trucks

                            Home Lighting

                            SERVICS

                            Philips E-waste Management Program in India

                            Philips has tied up with a recycler for collecting transporting and recycling unwanted broken

                            down consumer products

                            At Philips we offer consumers a convenient way of recycling their unwanted obsolete and

                            damaged Philips products by dropping them off at convenient locations The program

                            encompasses 8 major cities across India Consumers can approach one of 27 authorized Philips

                            service centres which will act as collection points for consumer products which need recycling

                            Our efforts are to expand the network in the near future

                            Philips ensures that the consumer products received will be recycled in an environment-friendly

                            manner Philips understand the corporate social responsibility and takes steps towards providing

                            a safer environment to the future generations We design our products to continuously realize

                            improvements and reduce their overall life cycle environmental impact Designing products for

                            21

                            recycling is an integral part of this approach Our aim is to use our planetrsquos limited resources

                            effectively and respect the principle of extended producer responsibility This also calls for

                            manufacturers to engage in developing solutions for effective and efficient recycling of their

                            products We will continue to promote and invest into improved recycling systems to reduce the

                            impact of electronic waste on the environment

                            MANUFACTURING AT MOHALI PLANT ndash

                            Mohali plant mainly manufactures lighting products basically of domestic usage this includes the

                            following products ndash

                            CFL bulbs ndash

                            1 Genie - 5 watt 8 watt 11 watt

                            2 Essential ndash 8 watt 11 watt 14 watt 18 watt 23 watt 29 watt

                            3 Tornado ndash 5 watt 8 watt 11 watt 14 watt 18 watt 23watt 29 watt

                            4 T5 slim tube 28 watt

                            Coil plant ndash Philips Electronics India is the only company that produces coils in the whole

                            lighting industries in the world and in India only at the MOHALI PLANT

                            22

                            Chapter-II

                            OBJECTIVES OF THE STUDY

                            23

                            OBJECTIVES OF THE STUDY

                            To study the various aspects of Satisfaction Level of the Employees working at Philips

                            Electronics India Ltd Mohali

                            To analyze the effect of Job satisfaction on the organisation

                            To determine the relation between job satisfaction of employees and their commitment

                            towards the organisation

                            To analyze the performance model adopted by the Philips Electronics India Ltd Mohali

                            to handle their manpower

                            To suggest remedial measures for the improvement of the companyrsquos performance

                            24

                            Chapter-III

                            Employees Commitment

                            25

                            Employees who are engaged in their work and committed to their organizations give companies

                            crucial competitive advantagesmdashincluding higher productivity and lower employee turnover

                            Thus it is not surprising that organizations of all sizes and types have invested substantially in

                            policies and practices that foster engagement and commitment in their workforces

                            But what are employee engagement and commitment exactly This report examines the ways in

                            which employers and corporate consultants define these terms today and offers ideas for

                            strengthening employee engagement Though different organizations define engagement

                            differently some common themes emerge These themes include employeesrsquo satisfaction with

                            their work and pride in their employer the extent to which people enjoy and believe in what they

                            do for work and the perception that their employer values what they bring to the table The

                            greater an employeersquos engagement the more likely he or she is to ldquogo the extra milerdquo and deliver

                            excellent on-the-job performance In addition engaged employees may be more likely to commit

                            to staying with their current organization Software giant Intuit2 for example found that highly

                            engaged employees are 13 times more likely to be high performers than less engaged

                            employees They are also five times less likely to voluntarily leave the company

                            Clearly engagement and commitment can potentially translate into valuable business results for

                            an organization To help you reap the benefits of an engaged committed workforce at your

                            organization this report provides guidelines for understanding and measuring employee

                            engagement and for designing and implementing effective engagement initiatives As you will

                            26

                            see everyday human resource practices such as recruitment training performance management

                            and workforce surveys can provide powerful levers for enhancing engagement

                            Employee Engagement Key Ingredients

                            ldquoEmployee Engagement Definedrdquo shows examples of engagement definitions used by various

                            corporations and consultancies Clearly definitions of employee engagement vary greatly across

                            organizations Many managers wonder how such an elusive concept can be quantified The term

                            does encompass several ingredients for which researchers have developed measurement

                            techniques These ingredients include the degree to which employees fully occupy themselves in

                            their work as well as the strength of their commitment to the employer and role Fortunately

                            there is much research on these elements of engagementmdashwork that has deep roots in individual

                            and group psychology

                            Definition

                            ldquoNo company small or large can win over the long run without energized employees who

                            believe in the [firms] mission and understand how to achieve it Thats why you need to take the

                            measure of employee engagement at least once a year through anonymous surveys in which

                            people feel completely safe to speak their mindsrdquo

                            -Jack and Suzy Welch-

                            Common Themes How Companies Measure Engagement

                            Employers typically assess their employeesrsquo engagement levels with company-wide attitude

                            or opinion surveys

                            27

                            1048657 Pride in employer

                            1048657 Satisfaction with employer

                            1048657 Job satisfaction

                            1048657 Opportunity to perform well at challenging work

                            1048657 Recognition and positive feedback for onersquos contributions

                            1048657 Personal support from onersquos supervisor

                            1048657 Effort above and beyond the minimum

                            1048657 Understanding the link between onersquos job and the organizationrsquos mission

                            1048657 Prospects for future growth with onersquos employer

                            1048657 Intention to stay with onersquos employer

                            The Link Between Employer Practices and Employee Engagement

                            How does an engaged workforce generate valuable business results for an organization The

                            process starts with employer practices such as job and task design recruitment selection

                            training compensation performance management and career development Such practices affect

                            employeesrsquo level of engagement as well as job performance Performance and engagement then

                            interact to produce business results Figure 1 depicts these relationships

                            28

                            EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

                            1048657 How do you and other managers in your

                            organization define commitment

                            1048657 Are some employees in your company

                            engaged in their work but not committed to

                            the organization Committed to staying with

                            your firm but not exactly engaged in their

                            work Both engaged and committed

                            1048657 To whom are your organizations employees

                            committed The company Their supervisor

                            Co-workers Team members Customers

                            1048657 What business results has commitment from

                            1048657 How do you and other managers in your

                            organization define employee engagement

                            1048657 How do you know that certain employees in

                            your company are engaged Do they relish

                            their jobs Enjoy specific responsibilities or

                            tasks Willingly ldquogo the extra milerdquo

                            1048657 In teams departments or business units in

                            your company that have a large number of

                            engaged employees what business results

                            are you seeing Higher productivity Lower

                            costs Greater revenues More efficiency

                            29

                            employees created for your organization For

                            example has commitment reduced turnover

                            and therefore decreased recruitment hiring

                            and training costs

                            1048657 What does your company do to reciprocate

                            employees commitment Is the organization

                            living up to its side of the bargain

                            Lower turnover Higher product or service

                            quality

                            1048657 Conversely how do disengaged employees

                            behave and what are the consequent costs

                            for their teams units-and your entire

                            company

                            As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

                            temperament attitudes and personality He or she uses these attributes to accomplish work

                            behaviors according to organization-defined procedures by applying tools equipment andor

                            technology Work behaviors in turn create the products and services that make an organization

                            successful We classify work behaviors into three categories those required to accomplish duties

                            and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

                            employee contributes for the good of the organization (voluntary behaviors) and behaviors

                            prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

                            other counterproductive or illegal actions) Of course job performance occurs in an

                            organizational context which includes elements such as leadership physical setting and social

                            setting

                            30

                            Employers naturally want to encourage workers to perform prescribed and voluntary activities

                            while avoiding proscribed ones To achieve these goals organizations use a number of HR

                            practices that directly affect the person process and context components of job performance

                            Employeesrsquo reactions to these practices determine their levels of engagement and commitment

                            31

                            Chapter-IV

                            32

                            LITERATURE OF THE REVIEW

                            ldquo Job Satisfaction That Leads To The Commitment Of

                            The Employees in The Organisationrdquo

                            Literature of Review

                            Gerge Bill Authentic Leadership

                            In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

                            point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

                            What he means is that purpose is what drives employee commitment not the financial

                            rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

                            33

                            hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

                            are shareholders who can benefit from improved financials what draws people to their

                            chosen careers is the work itself and its purpose in the world more than the profit

                            possibilities

                            Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

                            that you cannot inspire employees by urging them to help management get the companyrsquos

                            stock price uprdquo

                            There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

                            authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

                            purpose of our work it means recognizing the purpose our organization fulfills that goes

                            beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

                            contribute to a larger purposerdquo

                            In Built to Last Jim Collins and James Porras spend an entire book explaining their five

                            year research study of major companies that led to this conclusion about employee

                            commitment Purpose within a company is what sustains it profit is important but when

                            itrsquos the prime directive companies falter

                            -Marshal Goldsmith-

                            How to Increase Employee Commitment

                            In practice this involves walking the talk being transparent communicating effectively treating

                            people equally teaching leading subordinates to increasingly excellent performance ndash and

                            responding to subordinates as mature individuals who are owed fairness the truth and

                            recognition of their achievements

                            34

                            Since managers interact directly and frequently with subordinates they are usually more tuned

                            in to how employees are feeling than are executives Managers are in a better position to know

                            for example when employees are feeling alienated and disengaged from their work which is

                            very common today -- and expensive

                            Gaining employee commitment results in greater profits because enthusiastic employees stay

                            contribute discretionary effort and engage customers Performance soars when customers are

                            enthused and stay and when executives managers and employees are a collaborative team

                            united in achieving common goals

                            But managers are often called middle managers for good reason their job is to motivate and

                            guide subordinates while they at the same time are being judged by their bosses Because of

                            their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                            create relationships with potential allies especially those with greater power who have access to

                            top decision makers

                            Harvard University Factors that Impact Employee Well Being Commitment and

                            Productivity

                            Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                            corporate bottom line A new trend in our dawning age of social sustainability is that many

                            experts believe more attention should be paid to the dotted line - the one signed when a person

                            35

                            commits to employment at a company New Harvard research validates this approach affirming

                            that trust and purpose play a significant role in building successful productive workplaces

                            The behavioral research conducted by a team at Harvard University and Massachusetts General

                            Hospital identifies the factors most likely to impact 21st century employee well being

                            commitment and productivity The researchers found that commitment is largely influenced by

                            ones sense of purpose feeling of personal impact and overall trust in the organization

                            Productivity is largely affected by the quality of human relationships including cooperative

                            social group moods and interaction

                            The results lead us to conclude that workplaces that provide positive environments that foster

                            interpersonal trust and quality personal relationships create the most committed and productive

                            employees says Nancy Etcoff PhD the lead researcher on the study

                            Expert Shares Keys to Building Successful Workplace Relationships

                            According to business strategist Courtney Anderson JD MBA Outstanding leadership

                            today means much more than just doing your job Success is creating an environment that fosters

                            happy committed productive team members

                            Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                            does not have to be difficult The biggest challenge she says is making the time to truly change

                            in our overscheduled instant access competitive work environments With a little know-how it

                            can be easy to evolve workplace well being and respond to these compelling research results

                            -Mark Howell-

                            CEO Bright Point

                            High-performing companies recognize that employee commitment is a major contributing factor

                            toward sustaining long-term success and creating value An engaged employee is involved and

                            excited about their work and acts in a manner that will forward the organizationrsquos interest An

                            36

                            engaged workforce helps optimize and retain talent for the long-term because the employees

                            choose to stay even when other employment alternatives exist

                            According to Walker Information the top three drivers of employee commitment are

                            Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                            want to enjoy their work feel they are appreciated and know they are making a contribution to

                            their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                            and are trusted by their leadership have a greater dedication and are ultimately more productive

                            on the job However according to recent data provided by the National Business Research

                            Institute (NBRI) only 31 of all employees are truly engaged

                            At BrightPoint we take employee engagement seriously and we work to create a culture that

                            inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                            employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                            determined that close to 80 of respondents indicated they were satisfied with their jobs and

                            daily activities General employee satisfaction increases when managers take an active interest

                            in their employees beyond their day-to-day job responsibilities According to NBRI managers

                            that actively coach build relationships and keep an open dialogue with their employees improve

                            employee engagement

                            We have a diverse workforce where each employee brings unique value and has individual

                            needs Managers are learning to manage the individual and not the position In order to give

                            managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                            leadership training workshops and continual learning resources In 2011 906 of managers at

                            BrightPoint NA participated in the development opportunities offered and also made an effort to

                            37

                            help reinforce the learning of their team members This signals that our leadership team is taking

                            an active interest in professional development and its connection to employee commitment

                            As BrightPoint continues to increase focus on employee engagement the organization will grow

                            stronger and maintain a substantial advantage over our competition Our employees possess the

                            knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                            through their genuine commitment will deliver what our customers want with increasing

                            efficiency and effectiveness Our responsibility is value-creation by growing our business and

                            maintaining high levels of customer service and loyalty We believe the best way to accomplish

                            this is through a strong committed and engaged workforce

                            Performance Model Adopted At Mohali Plant

                            38

                            Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                            39

                            Recruiting

                            The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                            applicants also can influence future employeesrsquo engagement and commitment If your firm has

                            designed jobs specifically to engage employees then organization want to ensure that recruiting

                            ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                            skilled team environment or minimal supervision Applicants who notice and respond to these

                            ads will more likely be motivated by these features Also consider how organization might best

                            seek candidates from inside your organization When Organisation recruit existing employees for

                            desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                            commitment (by providing growth and advancement opportunities to employees in return for

                            their loyalty) If Organisation recruit from outside when qualified internal candidates are

                            available Organization may unwittingly suggest to current employees that your company is not

                            willing to reciprocate their commitment Existing staff may then begin questioning their own

                            commitment to the firm By contrast organisation recruit external candidates to both the job and

                            your organization For these candidates ensure that recruiting messages highlight attractive job

                            features organizational values and commitment reciprocity That is in return for performance

                            and dedication your company offers competitive pay and benefits flexible work hours and

                            learning and career advancement opportunities Also remember that prospective employees have

                            multiple commitments You will inevitably have to compete with those commitments as

                            organization try to attract candidates to your firm Most people find it easier to make a new

                            commitment when it is compatible with their other obligations For example you boost your

                            chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                            work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                            Commitmentrdquo

                            40

                            Employee Selection

                            Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                            fill available positions When organisation select the right individuals for the right jobs new

                            hires carry out their work more smoothly and experience fewer performance problems The

                            result Greater enjoyment ofmdashand engagement inmdashthe job

                            To enhance engagement through your selection of employees identify those candidates who are

                            best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                            that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                            they know about the role and having them provide work samples Most candidates will view

                            these techniques more positively than tests with less apparent relevance such as personality and

                            integrity assessments Successful candidates feel good about having ldquopassed the test and see

                            company as careful and capable for having selected them A positive initial impression of an

                            employer encourages growth of long-term commitment

                            Training and Development

                            Training and development can serve as additional levers for enhancing engagement and

                            commitment For new hires training usually begins with orientation Orientation presents several

                            important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                            important it gives you a chance to encourage employee engagement by explaining how the new

                            hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                            Electronics describe how r company is organized introduce the new employee to his or her co-

                            workers give the person a tour of the area where he or she will be working and explain safety

                            regulations and other procedural matters In short you foster person-organization fitmdashvital for

                            developing productive and dedicated employees Through training you help new and current

                            41

                            employees acquire the knowledge and skills they need to perform their jobs And employees who

                            enhance their skills through training are more likely to engage fully in their work because they

                            derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                            company as well as their own employability in the job market In addition most companies offer

                            higher wages for skilled workers to compensate them for their greater value and to discourage

                            turnover

                            Compensation

                            Like the HR practices discussed above compensation can powerfully influence employee

                            engagement and commitment Some compensation components encourage commitment to

                            employers while others motivate engagement in the job It is possible to stimulate one and not

                            the other though itrsquos generally better to foster both For example a company that offers a strong

                            performance incentive system but no retirement plan will probably realize exceptional

                            engagement from its workers however they may eventually commit themselves to another

                            company that does offer a good retirement plan Meanwhile an organization that offers generous

                            retirement benefits but a traditional seniority-based pay grade system may have committed

                            employees however these workers might deliver pedestrian performance as they bide their time

                            until retirement In designing compensation plans you therefore need to consider employee

                            engagement and commitment strategically

                            Encourage managers to include employees in the goal-setting process This technique helps to

                            ensure that workers understand the goals It also promotes acceptance of challenging objectives

                            because people generally feel more committed to goals they have helped define In addition

                            consider how you and other managers will recognize and encourage contributions that exceed

                            expectations For example when a piece of equipment malfunctions Joe finds other ways to

                            maintain production rather than merely shutting down the machine and waiting for the

                            42

                            maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                            offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                            up Performance management processes operate on a continuous basis Therefore they provide

                            perhaps the best ongoing opportunities for employers to foster employee engagement and

                            commitment For example managers can use routine discussions about performance and

                            feedback sessions to learn which aspects of the job hold the most interest for each employee and

                            which tasks are most challenging During such discussions managers also can define what going

                            above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                            contributions An employeersquos aspirations and career goals can receive careful attention during

                            performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                            can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                            your organization and the employeersquos other life commitments Through such means the

                            organization personalizes its relationship to each employee and provides support while also

                            expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                            To further engage employees and win their commitment through your performance management

                            programs consider how to treat your organizationrsquos most experienced employees In many cases

                            these employees understand the intricacies of a job better than their supervisors or managers do

                            By virtue of long identification with your organization they may be deeply committed to high-

                            level goals They use their expertise to contribute in ways that newer employees simply cannot

                            match But many of them also may be planning to retire soon especially if they are from the

                            ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                            a performance management system that recognizes and rewards proactive sharing of knowledge

                            and expertise among co-workers For example create knowledge repositories or learning

                            histories that can be stored in databases that employees can access and then create incentives

                            43

                            for people who contribute to and use these repositories Of course effective performance

                            management systems also identify employees who are not meeting expectations Failing to

                            address problem performance can erode other employeesrsquo engagement and commitment as their

                            workloads increase and they conclude that the company is willing to tolerate poor performance

                            If feedback coaching and remedial training are of little avail the manager may need to move the

                            person to a different position within the company where he or she can make a more valuable

                            contribution or let the individual go if there is no good match elsewhere in the organization

                            44

                            Chapter-V

                            RESEARCH METHODOLOGY

                            The basic task of research is to generate accurate information for use in decision-making

                            Research can be defined as the systematic and objective process of gathering recording and

                            analyzing data for aid in making business decisions As the project involves analyzing of

                            45

                            financial structure the research is exploratory in nature covering financial parameters and come

                            of the important ratios to carry out research There are basically two techniques adopted for

                            obtaining information

                            Primary Data

                            Secondary Data

                            Primary Data is gathered specifically for the project at hand through personal interviews with

                            the accounts officers

                            Sample Size = 100 Employees

                            Secondary data is previously collected and assembled for some project other than the one at

                            hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                            less expensive than the primary date

                            Secondary Data can be obtained from both external and internal sources

                            External data may be collected from books and periodicals government sources media and other

                            commercial sources

                            Internal data is that secondary data which is created recorded or generated by the organization

                            As the project is explanatory in nature secondary data is collected from the reports of the

                            company books journals and interest Secondary data is gathered from annual reports official

                            records and standing orders of the units

                            CHAPTER - VI

                            DATA ANALYSIS AND INTERPRETATION

                            46

                            The data after collection is to be processed and analyzed in accordance with the outline

                            and down for the purpose at the time of developing research plan

                            Technically speaking processing implies editing coding classification and tabulation of

                            collected data so that they are amenable to analysis The term analysis refers to the computation

                            of certain measures along with searching for pattern groups Thus in the process of analysis

                            relationship or difference should be subjected to statistical tests of significance to determine with

                            what validity data can be said to indicate any conclusions

                            The analysis of data in a general way involves a number of closely related operations

                            which are performed with the purpose of summarizing the collected data and organizing them in

                            such a manner that they answer the research questions In this study the researcher followed

                            above process carefully and it is presented in this chapter

                            47

                            Table 41 ndash To know the department in which employees are belongs to

                            S

                            ou rc

                            e

                            survey data

                            Inference

                            From the above table it shows that 35 of employees are belongs to

                            production department

                            FIGURE 41

                            S

                            SI No

                            D

                            Department

                            N

                            No of Respondents

                            P

                            Percentage

                            1

                            1

                            M

                            Mechanical

                            3

                            30

                            3

                            30

                            2

                            2

                            E

                            Electrical

                            2

                            25

                            2

                            25

                            3

                            3

                            P

                            Production

                            3

                            35

                            3

                            35

                            4

                            4

                            O

                            Others

                            1

                            10

                            1

                            10

                            T

                            Total

                            1

                            100

                            1

                            100

                            48

                            REPRESENTS THE DEPARTMENT

                            Table 42 ndash To know working experience of the employees

                            Source survey data

                            Inference

                            From the above table it shows that 34 of the employees have 4 ndash 6

                            years experience

                            S

                            SI No

                            W

                            Work Experience

                            N

                            No of Respondents

                            P

                            Percentage

                            1

                            1

                            B

                            Below 2 years

                            1

                            33

                            1

                            13

                            2

                            2

                            2

                            2ndash 4 years

                            3

                            30

                            3

                            30

                            3

                            3

                            4

                            4ndash 6 years

                            3

                            34

                            3

                            34

                            4

                            4

                            A

                            Above 6 years

                            2

                            23

                            2

                            23

                            T

                            otal

                            1

                            100

                            1

                            100

                            49

                            FIGURE 42

                            REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                            Table 43 ndash To know the physical working environment

                            S

                            SI No

                            W

                            Working Environment

                            N

                            No of Respondents

                            P

                            Percentage

                            1

                            1

                            E

                            Excellent

                            1

                            12

                            1

                            12

                            2

                            2

                            G

                            Good

                            5

                            57

                            5

                            57

                            3

                            3

                            F

                            Fair

                            2

                            28

                            2

                            28

                            4

                            4

                            P

                            Poor

                            0

                            03

                            0

                            33

                            5

                            5

                            V

                            Very Poor

                            0

                            00

                            0

                            00

                            T

                            Total

                            1

                            100

                            1

                            100

                            Source survey data

                            Inference

                            From the above table it shows that 57 of the employees were feeling good about the working environment

                            50

                            FIGURE 43

                            REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                            51

                            Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                            S

                            SI No

                            N

                            Non-Monitory Benefits offered

                            to Employees

                            N

                            No of Respondents

                            P

                            Percentage

                            1

                            1

                            H

                            Highly Satisfied

                            1

                            14

                            1

                            14

                            2

                            2

                            S

                            Satisfied

                            5

                            54

                            5

                            54

                            3

                            3

                            N

                            Neither Satisfied nor Dissatisfied

                            2

                            25

                            2

                            25

                            4

                            4

                            D

                            Dissatisfied

                            0

                            05

                            0

                            05

                            5

                            5

                            H

                            Highly Dissatisfied

                            0

                            02

                            0

                            02

                            Total 1

                            100

                            1

                            100

                            Source survey data

                            Inference

                            From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                            FIGURE 44

                            REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                            52

                            Table 45 ndash To know the satisfaction level of respondents towards the work

                            assigned

                            Source survey dataInference

                            From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                            FIGURE 45

                            S

                            SI No

                            A

                            Amount of Work

                            N

                            No of Respondents

                            P

                            Percentage

                            1

                            1

                            H

                            Highly satisfied

                            2

                            20

                            2

                            20

                            2

                            2

                            S

                            Satisfied

                            4

                            45

                            4

                            45

                            3

                            3

                            N

                            Neither Satisfied nor Dissatisfied

                            1

                            12

                            1

                            12

                            4

                            4

                            D

                            Dissatisfied

                            1

                            18

                            1

                            18

                            5

                            5

                            H

                            Highly Dissatisfied

                            0

                            06

                            0

                            06

                            Total 1

                            100

                            1

                            100

                            53

                            REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                            54

                            Table 46 ndash Opinion about the career development programme in their organisation

                            S

                            SI No

                            C

                            Career Development

                            N

                            No of Respondents

                            P

                            Percentage

                            H

                            Highly satisfied

                            1

                            12

                            1

                            12

                            S

                            Satisfied

                            5

                            56

                            5

                            56

                            N

                            Neither Satisfied nor Dissatisfied

                            2

                            22

                            2

                            22

                            D

                            Dissatisfied

                            1

                            10

                            1

                            10

                            H

                            Highly Dissatisfied

                            0

                            00

                            0

                            00

                            Total 1

                            100

                            1

                            100

                            Source survey data

                            Inference

                            From the above table it shows that 56 of the employees were satisfied

                            with the opinion about the carrier development programme in their organisation

                            FIGURE 46

                            REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                            PROGRAMME IN THEIR ORGANISATION

                            55

                            Table 47 ndash To know the cooperation of co-workers

                            S

                            SI No

                            C

                            Co-operation of Workers

                            N

                            No of Respondents

                            P

                            Percentage

                            1

                            1

                            H

                            Highly satisfied

                            2

                            20

                            2

                            20

                            2

                            2

                            S

                            Satisfied

                            6

                            66

                            6

                            66

                            3

                            3

                            N

                            Neither Satisfied nor Dissatisfied

                            1

                            11

                            1

                            11

                            4

                            4

                            D

                            Dissatisfied

                            0

                            03

                            0

                            03

                            5

                            5

                            H

                            Highly Dissatisfied

                            0

                            00

                            0

                            00

                            Total 1

                            100

                            1

                            100

                            Source survey data

                            Inference

                            From the above table it shows that 66 of the employees were satisfied

                            with the cooperation of co-workers

                            FIGURE 47

                            56

                            REPRESENTS THE COOPERATION OF CO-WORKERS

                            57

                            Table 48 ndash To know the satisfaction of Respondents with top management

                            S

                            SI No

                            S

                            Satisfaction with Top

                            Management

                            N

                            No of Respondents

                            P

                            Percentage

                            1

                            1

                            H

                            Highly satisfied

                            2

                            26

                            2

                            26

                            2

                            2

                            S

                            Satisfied

                            5

                            51

                            5

                            51

                            3

                            3

                            N

                            Neither Satisfied nor Dissatisfied

                            1

                            17

                            1

                            17

                            4

                            4

                            D

                            Dissatisfied

                            0

                            06

                            0

                            06

                            5

                            5

                            H

                            Highly dissatisfied

                            0

                            00

                            0

                            00

                            Total 1

                            100

                            1

                            100

                            Source survey data

                            Inference

                            From the above table it shows that 51 of the employees were satisfied with the top management

                            FIGURE 48

                            58

                            REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                            Table 49 ndash To know the satisfaction of Respondents with their subordinates

                            Source survey data

                            Inference

                            From the above table it shows that 67 of the employees were satisfied with their subordinates

                            S

                            SI

                            No

                            S

                            Satisfaction with Subordinates

                            N

                            No of Respondents

                            P

                            Percentage

                            1

                            1

                            H

                            Highly satisfied

                            1

                            12

                            1

                            12

                            2

                            2

                            S

                            Satisfied

                            6

                            67

                            6

                            67

                            2

                            3

                            N

                            Neither Satisfied nor Dissatisfied

                            1

                            14

                            1

                            14

                            4

                            D

                            Dissatisfied

                            0

                            07

                            0

                            07

                            5

                            5

                            H

                            Highly Dissatisfied

                            0

                            00

                            0

                            00

                            Total 1

                            100

                            1

                            100

                            59

                            FIGURE 49

                            REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                            60

                            Table 410 ndash To know the level of satisfaction regarding nature of job

                            S

                            SI No

                            J

                            Job Satisfaction

                            N

                            No of Respondents

                            P

                            Percentage

                            1

                            1

                            H

                            Highly satisfied

                            2

                            22

                            2

                            22

                            2

                            2

                            S

                            Satisfied

                            5

                            56

                            5

                            56

                            3

                            3

                            N

                            Neither Satisfied nor Dissatisfied

                            1

                            16

                            1

                            16

                            4

                            4

                            D

                            Dissatisfied

                            0

                            07

                            0

                            07

                            5

                            5

                            H

                            Highly Dissatisfied

                            0

                            00

                            0

                            00

                            Total 1

                            100

                            1

                            100

                            Source survey dataInference

                            From the above table it shows that 56 of the employees were satisfied with their job

                            FIGURE 410

                            61

                            REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                            Table 411 ndash To know whether there is any job pressure in their work

                            Source survey data

                            Inference

                            From the above table it shows that 72 of employees said there is job pressure in their work

                            FIGURE 411

                            REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                            S

                            SI No

                            J

                            Job Pressure

                            N

                            No of Respondents

                            P

                            Percentage

                            1

                            1

                            Y

                            Yes

                            7

                            72

                            7

                            72

                            2

                            2

                            N

                            No

                            2

                            28

                            2

                            28

                            T

                            Total

                            1

                            100

                            1

                            100

                            62

                            Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                            amp talents

                            S

                            SI No

                            D

                            Development of Skills and

                            Talents

                            N

                            No of Respondents

                            P

                            Percentage

                            1

                            1

                            H

                            Highly Agree

                            1

                            12

                            1

                            12

                            2

                            2

                            A

                            Agree

                            5

                            52

                            5

                            52

                            3

                            3

                            N

                            Neither Agree nor Disagree

                            2

                            28

                            2

                            28

                            4

                            4

                            D

                            Disagree

                            0

                            06

                            0

                            06

                            5

                            5

                            H

                            Highly Disagree

                            0

                            02

                            0

                            02

                            Total 1

                            100

                            1

                            100

                            Source survey data

                            Inference

                            From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                            63

                            FIRGURE 412

                            REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                            64

                            Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                            S

                            SI No

                            W

                            Welfare Facilities

                            N

                            No of Respondents

                            P

                            Percentage

                            1

                            1

                            H

                            Highly satisfied

                            0

                            09

                            9

                            09

                            2

                            2

                            S

                            Satisfied

                            5

                            57

                            5

                            57

                            3

                            3

                            N

                            Neither Satisfied nor Dissatisfied

                            2

                            29

                            2

                            29

                            4

                            4

                            D

                            Dissatisfied

                            5

                            05

                            0

                            05

                            5

                            5

                            H

                            Highly Dissatisfied

                            0

                            00

                            0

                            00

                            Total 1

                            100

                            1

                            100

                            Source survey data

                            Inference

                            From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                            FIGURE 413

                            REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                            65

                            Table 414 ndash To know the employee satisfaction towards the salary

                            Source survey data

                            Inference

                            From the above table it shows that 67 of the employees were satisfied

                            with their salary

                            FIGURE 414

                            REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                            S

                            SI No

                            P

                            Payment Satisfaction

                            N

                            No of Respondents

                            P

                            Percentage

                            1

                            1

                            Y

                            Yes

                            6

                            67

                            6

                            67

                            2

                            2

                            N

                            No

                            3

                            33

                            3

                            33

                            T

                            otal

                            1

                            100

                            1

                            100

                            66

                            Table 415 ndash To know the employees willingness amp Commitment Towards

                            Organisation

                            Source survey data

                            Inference

                            From the above table it shows that 59 of the employees were willing to

                            continue in this organisation

                            FIGURE 415

                            REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                            S

                            SI No

                            W

                            Willingness to Work

                            N

                            No of Respondents

                            P

                            Percentage

                            1

                            1

                            Y

                            Yes

                            5

                            59

                            5

                            59

                            2

                            2

                            N

                            No

                            4

                            41

                            4

                            41

                            T

                            Total

                            1

                            00

                            1

                            00

                            67

                            CHI-SQUARE METHOD

                            The chi square test is one of the simplest and most widely used non-

                            parametric tests in statistical work As a non-parametric test it can be used to determine

                            if categorical data shows dependency or the two classifications are independent It can

                            also be used to make comparisons between theoretical population and actual data

                            when categories are used

                            n

                            Chi square χsup2= sum (O-E) sup2 E

                            i =1

                            Where O= observed frequency

                            E= expected frequency

                            68

                            OBSERVED FREQUENCY

                            Table 419 shows the relationship between the department and the job satisfaction

                            Over All

                            Job

                            SatisfactionHighly

                            SatisfiedSatisfied

                            Neither

                            Satisfied nor

                            Dissatisfied

                            DissatisfiedHighly

                            Dissatisfied

                            Sub

                            Total

                            Mechanical 5 6 14 3 2 30

                            Electrical 6 8 6 3 2 25

                            Production 9 13 7 4 2 35

                            Others 2 3 2 2 1 10

                            Sub Total 22 30 29 12 7 100

                            69

                            EXPECTED FREQUENCY

                            Over All

                            Job

                            SatisfactionHighly

                            SatisfiedSatisfied

                            Neither

                            Satisfied nor

                            Dissatisfied

                            DissatisfiedHighly

                            Dissatisfied

                            Sub

                            Total

                            Mechanical 7 8 9 4 2 30

                            Electrical 5 8 7 3 2 25

                            Production 8 11 10 4 2 35

                            Others 2 3 3 1 1 10

                            Sub Total 22 30 29 12 7 100

                            Null Hypothesis (Ho)

                            There is no significant difference between the department and the job satisfaction

                            Alternative Hypothesis (Ho)

                            There is significant difference between the job satisfaction

                            Co Relation

                            70

                            Chapter-V

                            CONCLUSIONS AND

                            RECOMMENDATIONS

                            71

                            CONCLUSION

                            On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                            Ltd Mohali made in the previous chapters following conclusions are drawn

                            General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                            Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                            environment of the company is very healthy The visitors feel happy after the campus

                            Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                            indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                            building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                            Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                            its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                            position by channelising these internal accruals to fund its expansion programmes

                            Working results PTL has registered a handsome and constant growth in its profits because

                            of a brisk demand for new and better technology electronic items None of the other electronic

                            company has shown such a steady growth Philips has recorded the lowest current ratio

                            However with this lowest current ratio PTL still enjoys moderate payment period and highest

                            velocity of creditors and debtors only due to commitment of itrsquos employees

                            72

                            SUMMARY

                            According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                            employee loyalty are praise and recognition a sense of contribution to the company learning and

                            development and having a best friend at work

                            Creating a fairy-tale work environment begins withrecognition Your employees need it more

                            than money perks or titles Here are eight tips regarding recognition Remember these and your

                            employees may just start whistling while they work It is up to me The corporate culture or

                            financial rewards will not make your team successful It is up to you Recognition is one thing

                            that is completely in your control

                            Strong relationships are vital in todays economy Strengthening employee relationships is even

                            more necessary as companies downsize and lay off As your workforce shrinks and you need to

                            do more with less keeping quality employees becomes even more critical As a manager it is

                            your job to bond your best people to your company through recognition And you also must help

                            direct and motivate your core performers

                            Simple rewards earn big returns There are some relatively simple things you can do that will

                            earn big returns For example remember your employees birthdays and work anniversaries find

                            out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                            spend time with their kids) make the most of your formal service awards with some preparation

                            and a group presentation walk around your department every day and talk to your

                            people and thank them sincerely and often

                            73

                            Make it specific Praise and recognition must be specific to have impact General praise such as

                            You do great work actually can have the opposite effect and leave your employees wondering

                            Does he have any idea what I really do around here Specific praise links individual

                            accomplishments to company goals For example Cheryl I noticed the way you handled that

                            customer complaint Great work As you know we value quick resolutions of problems as

                            one of our core strategies

                            Ask the best to stay Call your best people into your office one at a time Let that bright young

                            college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                            your team relies on her expertise and organizational skillsRemarkably a significant percent of

                            high-impact performers report that they left their last job because No one ever asked me to

                            stay

                            Forget cash

                            Remember the saying Money cant buy everything Well its true Dont wait until you can

                            offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                            work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                            recognized and involved they are much less likely to keep asking about money

                            Recognize

                            Recognition means most to an employee when it is sincere and spontaneous According to the

                            largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                            at least every seven days If you wait until a year-end party or an annual review you are waiting

                            much too long to recognize and you probably are losing people you do not need to

                            74

                            Recognition works

                            Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                            performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                            ways that build high commitment typically are on the order of 30 to 50 percent

                            Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                            Learn to recognize your employees for their efforts thank them often and reward their

                            achievements You can awaken them from their anger and apathy and they will fall in love with

                            their jobs again Chances are you will work together happily ever after

                            So there is direct relation with employee satisfaction and their commitment towards the

                            organization and it is also clear from the above discussion that only monetary elements are not

                            sufficient for employee satisfaction rather other element like employer behavior recognisation

                            and other moral value

                            75

                            RECOMMENDATIONS

                            PHILIPS should increase its capacity utilization It should work at full capacity to

                            minimize its cost of production With this increase in capacity utilization the total cost

                            will spread over more units thereby decreasing the per unit cost

                            PHILIPS should decrease the credit facilities provided to its consumers The payback

                            period is quite high in case of debtors as compared to creditors it should be more or less

                            equal as it will help in improving company liquidity

                            PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                            business as it accounts very less as compare to other businesses of Philips

                            Another recommendation for Mohali plant is about the HR department that is they

                            should appoint permanent and skilled workers as against casual workers which generally add

                            up to the profit of the company

                            76

                            BIBLIOGRAPHY

                            1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                            2 Monthly Journals of Philips Electronics India Ltd

                            3 Authentic Leadership Medtronic CEO Bill George

                            4 wwwindiaphilipscom

                            5 wwwwikipediacom

                            6 httpwwwemployeecommitmentcom

                            7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                            8 Employee Commitment A Leader Ship Guide Joe Folkman

                            9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                            77

                            Questionnaire

                            Name __________________________________________________________

                            Age______________________________ Gender _______________________

                            Qualification _______________________ Contact No ___________________

                            Q1 In which department you are working

                            Electrical Production Mechanical Other

                            Q2 What is your working experience

                            gt2 Years 2-4 Years 4-6 Years lt 6 Years

                            Q3 How You like the physical Working Environment of the organization

                            Excellent Good Fair Poor Very Poor

                            Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                            Highly Dissatisfied Dissatisfied

                            Q5 Are you satisfied with your work

                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                            Highly Dissatisfied Dissatisfied

                            Q6 Are you satisfied with the career development programe of the company

                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                            Highly Dissatisfied Dissatisfied

                            Q7 Is other staff of the organization is co-operative with you

                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                            Highly Dissatisfied Dissatisfied

                            Q8 Are you satisfied with top level management

                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                            Highly Dissatisfied Dissatisfied

                            78

                            Q9 Are you satisfied with your subordinates

                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                            Highly Dissatisfied Dissatisfied

                            Q10 Are you satisfied with the nature of the Job

                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                            Highly Dissatisfied Dissatisfied

                            Q11 Do you have any Job Pressure in work

                            Yes No

                            Q12 Do you satisfied with the opportunities provided by the organisation

                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                            Highly Dissatisfied Dissatisfied

                            Q13 Are you satisfied with the welfare facilities provided by the organisation

                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                            Highly Dissatisfied Dissatisfied

                            Q14 Are you satisfied towards your salary

                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                            Highly Dissatisfied Dissatisfied

                            Q15 Are you committed towards the organisation

                            Yes No

                            Signature

                            • SSI No
                            • DDepartment
                            • NNo of Respondents
                            • PPercentage
                            • 11
                            • MMechanical
                            • 330
                            • 330
                            • 22
                            • EElectrical
                            • 225
                            • 225
                            • 33
                            • PProduction
                            • 335
                            • 335
                            • 44
                            • OOthers
                            • 110
                            • 110
                            • TTotal
                            • 1100
                            • 1100
                            • SSI No
                            • WWork Experience
                            • NNo of Respondents
                            • PPercentage
                            • 11
                            • BBelow 2 years
                            • 133
                            • 113
                            • 22
                            • 2 2ndash 4 years
                            • 330
                            • 330
                            • 33
                            • 4 4ndash 6 years
                            • 334
                            • 334
                            • 44
                            • AAbove 6 years
                            • 223
                            • 223
                            • Total
                            • 1100
                            • 1100
                            • SSI No
                            • AAmount of Work
                            • NNo of Respondents
                            • PPercentage
                            • 11
                            • HHighly satisfied
                            • 220
                            • 220
                            • 22
                            • SSatisfied
                            • 445
                            • 445
                            • 33
                            • NNeither Satisfied nor Dissatisfied
                            • 112
                            • 112
                            • 44
                            • DDissatisfied
                            • 118
                            • 118
                            • 55
                            • HHighly Dissatisfied
                            • 006
                            • 006
                            • Total
                            • 1100
                            • 1100
                            • SSI No
                            • SSatisfaction with Subordinates
                            • NNo of Respondents
                            • PPercentage
                            • 11
                            • HHighly satisfied
                            • 112
                            • 112
                            • 22
                            • SSatisfied
                            • 667
                            • 667
                            • 23
                            • NNeither Satisfied nor Dissatisfied
                            • 114
                            • 114
                            • 4
                            • DDissatisfied
                            • 007
                            • 007
                            • 55
                            • HHighly Dissatisfied
                            • 0 00
                            • 000
                            • Total
                            • 1100
                            • 1100
                            • SSI No
                            • JJob Pressure
                            • NNo of Respondents
                            • PPercentage
                            • 11
                            • YYes
                            • 772
                            • 772
                            • 22
                            • NNo
                            • 228
                            • 228
                            • TTotal
                            • 1100
                            • 1100
                            • SSI No
                            • PPayment Satisfaction
                            • NNo of Respondents
                            • PPercentage
                            • 11
                            • YYes
                            • 667
                            • 667
                            • 22
                            • NNo
                            • 333
                            • 333
                            • Total
                            • 1100
                            • 1100
                            • SSI No
                            • WWillingness to Work
                            • NNo of Respondents
                            • PPercentage
                            • 11
                            • YYes
                            • 559
                            • 559
                            • 22
                            • NNo
                            • 441
                            • 441
                            • TTotal
                            • 100
                            • 100
                              • MISSION amp VISION
                              • Mission
                              • Vision
                              • Philips Electronics India Limited
                                • SSI No
                                • WWorking Environment
                                • NNo of Respondents
                                • PPercentage
                                • 11
                                • EExcellent
                                • 112
                                • 112
                                • 22
                                • GGood
                                • 557
                                • 557
                                • 33
                                • FFair
                                • 228
                                • 228
                                • 44
                                • PPoor
                                • 003
                                • 033
                                • 55
                                • VVery Poor
                                • 000
                                • 000
                                • TTotal
                                • 1100
                                • 1100
                                • SSI No
                                • NNon-Monitory Benefits offered to Employees
                                • NNo of Respondents
                                • PPercentage
                                • 11
                                • HHighly Satisfied
                                • 114
                                • 114
                                • 22
                                • SSatisfied
                                • 554
                                • 554
                                • 33
                                • NNeither Satisfied nor Dissatisfied
                                • 225
                                • 225
                                • 44
                                • DDissatisfied
                                • 005
                                • 005
                                • 55
                                • HHighly Dissatisfied
                                • 002
                                • 002
                                • Total
                                • 1100
                                • 1100
                                • SSI No
                                • CCareer Development
                                • NNo of Respondents
                                • PPercentage
                                • HHighly satisfied
                                • 112
                                • 112
                                • SSatisfied
                                • 556
                                • 556
                                • NNeither Satisfied nor Dissatisfied
                                • 222
                                • 222
                                • DDissatisfied
                                • 110
                                • 110
                                • HHighly Dissatisfied
                                • 000
                                • 000
                                • Total
                                • 1100
                                • 1100
                                • SSI No
                                • CCo-operation of Workers
                                • NNo of Respondents
                                • PPercentage
                                • 11
                                • HHighly satisfied
                                • 220
                                • 220
                                • 22
                                • SSatisfied
                                • 666
                                • 666
                                • 33
                                • NNeither Satisfied nor Dissatisfied
                                • 111
                                • 111
                                • 44
                                • DDissatisfied
                                • 003
                                • 003
                                • 55
                                • HHighly Dissatisfied
                                • 000
                                • 000
                                • Total
                                • 1100
                                • 1100
                                • SSI No
                                • SSatisfaction with Top Management
                                • NNo of Respondents
                                • PPercentage
                                • 11
                                • HHighly satisfied
                                • 226
                                • 226
                                • 22
                                • SSatisfied
                                • 551
                                • 551
                                • 33
                                • NNeither Satisfied nor Dissatisfied
                                • 117
                                • 117
                                • 44
                                • DDissatisfied
                                • 006
                                • 006
                                • 55
                                • HHighly dissatisfied
                                • 000
                                • 000
                                • Total
                                • 1100
                                • 1100
                                • SSI No
                                • JJob Satisfaction
                                • NNo of Respondents
                                • PPercentage
                                • 11
                                • HHighly satisfied
                                • 222
                                • 222
                                • 22
                                • SSatisfied
                                • 556
                                • 556
                                • 33
                                • NNeither Satisfied nor Dissatisfied
                                • 116
                                • 116
                                • 44
                                • DDissatisfied
                                • 007
                                • 007
                                • 55
                                • HHighly Dissatisfied
                                • 000
                                • 000
                                • Total
                                • 1100
                                • 1100
                                • SSI No
                                • DDevelopment of Skills and Talents
                                • NNo of Respondents
                                • PPercentage
                                • 1 1
                                • HHighly Agree
                                • 112
                                • 112
                                • 22
                                • AAgree
                                • 552
                                • 552
                                • 33
                                • NNeither Agree nor Disagree
                                • 228
                                • 228
                                • 44
                                • DDisagree
                                • 006
                                • 006
                                • 55
                                • HHighly Disagree
                                • 002
                                • 002
                                • Total
                                • 1100
                                • 1100
                                • SSI No
                                • WWelfare Facilities
                                • NNo of Respondents
                                • PPercentage
                                • 11
                                • HHighly satisfied
                                • 009
                                • 909
                                • 22
                                • SSatisfied
                                • 557
                                • 557
                                • 33
                                • NNeither Satisfied nor Dissatisfied
                                • 229
                                • 229
                                • 44
                                • DDissatisfied
                                • 505
                                • 005
                                • 55
                                • HHighly Dissatisfied
                                • 000
                                • 000
                                • Total
                                • 1100
                                • 1100
                                  • SUMMARY
                                  • RECOMMENDATIONS
                                  • BIBLIOGRAPHY

                              15

                              bull Generate 30 of total revenues from Green Products

                              bull Double investment in Green Innovations to a cumulative EUR 1 billion

                              bull Improve our operational energy efficiency by 25 and reduce our CO2 emissions by 25 all

                              compared with the base year 2007

                              SOCIAL COMMITMENT

                              Living up to this commitment means we use our capabilities to enhance the lives of our

                              employees and people in society at large Within the company we encourage teamwork and

                              collaboration in an environment that enables employees to reach their full potential

                              Building on our rich heritage of involvement in social issues we have established our own

                              approach of supporting the communities where we live and work focusing on energy efficiency

                              and healthcare

                              Sustainable lighting

                              There is a pressing need to find innovative lighting solutions for the 16 billion people who live

                              in areas with no access to the electricity grid or where the grid is unreliable Thatrsquos why we have

                              developed SMILE (Sustainable Model in Lighting Everywhere)

                              Launched as a pilot in 2006 in four Indian states SMILE includes two lighting solutions UDAY

                              a rechargeable portable lantern and KIRAN a hand-cranked LED flashlight Today are

                              distributed in eighth Indian states

                              16

                              SWOT ANALYSIS

                              Strengths

                              bull India was a market where the first mover enjoyed advantages over latecomers

                              bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

                              market could gain the largest market share

                              bull PHILIPS is committed to enhance its image to the Chinese market as investors

                              bull PHILIPS was building a wholly owned manufacturing plant in India to show the

                              Chinese the commitment Korea had to the Chinese society

                              bull Labor costs in India were less and would defray the cost of producing high-end

                              bull Samsung has been making color TVs for many years in Korea before moving to the Chinese

                              market

                              Weaknesses

                              bull PHILIPS must continue to control all costs to maintain success

                              bull India has a reputation of being a protected market (protectionism)

                              bull India was a market where the first mover enjoyed advantages over late comers PHILIPS is

                              trying to overcome the first comer advantage Japan manufacturers have over them by being those

                              first comers

                              bull Companies such as Sony and Matsushita had built sales and service networks that were

                              favorable to their sales programs in India while Samsung would have to catch up in that area

                              17

                              bull Samsung is not as experienced in manufacturing high-end TVs for a higher-end market

                              segment

                              Opportunities

                              bull Based on the data that on 28 of the 220 million rural households own a color TV PHILIPS

                              focus on the domestic India market should be to penetrate the rural household market which

                              would mean that for those purposes the low-end production of sets in the 13rdquo to 20rdquo range should

                              be produced to appeal to that segmentrsquos purchasing ability

                              bull Larger more high-end models can be produced to appeal to an urban customer in India as well

                              as being an export to the US and European higher end customers

                              bull With success in the higher-end manufacturing and sales of premium TVs in India PHILIPS can

                              establish themselves as high-end producers around the world

                              Threats

                              bull PHILIPS faces intense competition in the color TV market

                              bull A premium-priced product wouldnrsquot sell in large volumes so pricing can be a problem

                              bull Since PHILIPS didnrsquot have an established marketing strategy issues of how to market the

                              product may arise

                              bull Loss of profitability because related to over-employment at most facilities

                              bull Is the per capita income level such that it can support sales of product at any level

                              bull If PHILIPS fails to be successful in the Chinese market with high-end product it will be known

                              around the world bull India was a market where the first mover enjoyed advantages over late

                              comers

                              bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

                              18

                              market could gain the largest market share

                              bull PHILIPS is committed to enhance its image to the Chinese market as investors

                              PHILIPS ELECTRONICS MOHALI PLANT

                              The mohali plant was established in 1985 as PUNJAB ANAND LAMP Ltd as its second

                              division of lamp industry after the varodra plant at that time it was a joint stock company and

                              majority of shares was with Punjab Anand Lamp around 75 but in the year 2001 the company

                              ownership changed and the whole shares was bought by PHILIPS ELECTRONIC INDIA Ltd

                              and its name was changed to PHILIPS ELECTRONIC INDIA Ltd MOHALI LIGHT

                              FACTORY

                              The plant is situated in Industrial focal point PHASE-9 MOHALI near Mohali railway station

                              and is sreaded in 26 acres Total employees of tis plant is 532 including casual employees This

                              company is a landmark in the Punjab state as it is the only factory which is most profitable one

                              than any industry located in Punjab

                              19

                              OVERVIEW OF VARIOUS FRONTS OF

                              PHILIPS ELECTRONICS INDIA Ltd

                              Manufacturing-

                              Today the product range of Philips include the following products ndash

                              Televisions- LCD Plasma Flat Screen Smart Touch XL

                              Recorders DVD Players I pods and Home Theatre Systems

                              Audio Products - Audio Systems Remote Controls AudioVideo Accessories

                              Digital Photo Products and Frames

                              Portable Audio and Video Systems Accessories like Headphones and Speakers

                              PC Products - Mouse and Keyboard Multi Media Headsets External Hard Disk Drives

                              Mobile Phones

                              Male Shaving and Grooming - Dry Shavers Beard Trimmers

                              Personal Care - Beauty and Hair Care Products

                              20

                              Kitchen Appliances - Blenders and Hand Blenders Juicers and Citruspresses Food

                              Processors and Mixers Coffee Makers and Kettles Frying and Grilling Appliances

                              Toasters and Snacking Products

                              Household Products - Irons Vacuum Cleaners Water Purifiers

                              Professional Lighting - Industrial Shops and offices Road and Area Hospitality Sports

                              Lighting City Beautification and Petrol Stations

                              Automotive Lighting - In Cars Motorcycles and Trucks

                              Home Lighting

                              SERVICS

                              Philips E-waste Management Program in India

                              Philips has tied up with a recycler for collecting transporting and recycling unwanted broken

                              down consumer products

                              At Philips we offer consumers a convenient way of recycling their unwanted obsolete and

                              damaged Philips products by dropping them off at convenient locations The program

                              encompasses 8 major cities across India Consumers can approach one of 27 authorized Philips

                              service centres which will act as collection points for consumer products which need recycling

                              Our efforts are to expand the network in the near future

                              Philips ensures that the consumer products received will be recycled in an environment-friendly

                              manner Philips understand the corporate social responsibility and takes steps towards providing

                              a safer environment to the future generations We design our products to continuously realize

                              improvements and reduce their overall life cycle environmental impact Designing products for

                              21

                              recycling is an integral part of this approach Our aim is to use our planetrsquos limited resources

                              effectively and respect the principle of extended producer responsibility This also calls for

                              manufacturers to engage in developing solutions for effective and efficient recycling of their

                              products We will continue to promote and invest into improved recycling systems to reduce the

                              impact of electronic waste on the environment

                              MANUFACTURING AT MOHALI PLANT ndash

                              Mohali plant mainly manufactures lighting products basically of domestic usage this includes the

                              following products ndash

                              CFL bulbs ndash

                              1 Genie - 5 watt 8 watt 11 watt

                              2 Essential ndash 8 watt 11 watt 14 watt 18 watt 23 watt 29 watt

                              3 Tornado ndash 5 watt 8 watt 11 watt 14 watt 18 watt 23watt 29 watt

                              4 T5 slim tube 28 watt

                              Coil plant ndash Philips Electronics India is the only company that produces coils in the whole

                              lighting industries in the world and in India only at the MOHALI PLANT

                              22

                              Chapter-II

                              OBJECTIVES OF THE STUDY

                              23

                              OBJECTIVES OF THE STUDY

                              To study the various aspects of Satisfaction Level of the Employees working at Philips

                              Electronics India Ltd Mohali

                              To analyze the effect of Job satisfaction on the organisation

                              To determine the relation between job satisfaction of employees and their commitment

                              towards the organisation

                              To analyze the performance model adopted by the Philips Electronics India Ltd Mohali

                              to handle their manpower

                              To suggest remedial measures for the improvement of the companyrsquos performance

                              24

                              Chapter-III

                              Employees Commitment

                              25

                              Employees who are engaged in their work and committed to their organizations give companies

                              crucial competitive advantagesmdashincluding higher productivity and lower employee turnover

                              Thus it is not surprising that organizations of all sizes and types have invested substantially in

                              policies and practices that foster engagement and commitment in their workforces

                              But what are employee engagement and commitment exactly This report examines the ways in

                              which employers and corporate consultants define these terms today and offers ideas for

                              strengthening employee engagement Though different organizations define engagement

                              differently some common themes emerge These themes include employeesrsquo satisfaction with

                              their work and pride in their employer the extent to which people enjoy and believe in what they

                              do for work and the perception that their employer values what they bring to the table The

                              greater an employeersquos engagement the more likely he or she is to ldquogo the extra milerdquo and deliver

                              excellent on-the-job performance In addition engaged employees may be more likely to commit

                              to staying with their current organization Software giant Intuit2 for example found that highly

                              engaged employees are 13 times more likely to be high performers than less engaged

                              employees They are also five times less likely to voluntarily leave the company

                              Clearly engagement and commitment can potentially translate into valuable business results for

                              an organization To help you reap the benefits of an engaged committed workforce at your

                              organization this report provides guidelines for understanding and measuring employee

                              engagement and for designing and implementing effective engagement initiatives As you will

                              26

                              see everyday human resource practices such as recruitment training performance management

                              and workforce surveys can provide powerful levers for enhancing engagement

                              Employee Engagement Key Ingredients

                              ldquoEmployee Engagement Definedrdquo shows examples of engagement definitions used by various

                              corporations and consultancies Clearly definitions of employee engagement vary greatly across

                              organizations Many managers wonder how such an elusive concept can be quantified The term

                              does encompass several ingredients for which researchers have developed measurement

                              techniques These ingredients include the degree to which employees fully occupy themselves in

                              their work as well as the strength of their commitment to the employer and role Fortunately

                              there is much research on these elements of engagementmdashwork that has deep roots in individual

                              and group psychology

                              Definition

                              ldquoNo company small or large can win over the long run without energized employees who

                              believe in the [firms] mission and understand how to achieve it Thats why you need to take the

                              measure of employee engagement at least once a year through anonymous surveys in which

                              people feel completely safe to speak their mindsrdquo

                              -Jack and Suzy Welch-

                              Common Themes How Companies Measure Engagement

                              Employers typically assess their employeesrsquo engagement levels with company-wide attitude

                              or opinion surveys

                              27

                              1048657 Pride in employer

                              1048657 Satisfaction with employer

                              1048657 Job satisfaction

                              1048657 Opportunity to perform well at challenging work

                              1048657 Recognition and positive feedback for onersquos contributions

                              1048657 Personal support from onersquos supervisor

                              1048657 Effort above and beyond the minimum

                              1048657 Understanding the link between onersquos job and the organizationrsquos mission

                              1048657 Prospects for future growth with onersquos employer

                              1048657 Intention to stay with onersquos employer

                              The Link Between Employer Practices and Employee Engagement

                              How does an engaged workforce generate valuable business results for an organization The

                              process starts with employer practices such as job and task design recruitment selection

                              training compensation performance management and career development Such practices affect

                              employeesrsquo level of engagement as well as job performance Performance and engagement then

                              interact to produce business results Figure 1 depicts these relationships

                              28

                              EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

                              1048657 How do you and other managers in your

                              organization define commitment

                              1048657 Are some employees in your company

                              engaged in their work but not committed to

                              the organization Committed to staying with

                              your firm but not exactly engaged in their

                              work Both engaged and committed

                              1048657 To whom are your organizations employees

                              committed The company Their supervisor

                              Co-workers Team members Customers

                              1048657 What business results has commitment from

                              1048657 How do you and other managers in your

                              organization define employee engagement

                              1048657 How do you know that certain employees in

                              your company are engaged Do they relish

                              their jobs Enjoy specific responsibilities or

                              tasks Willingly ldquogo the extra milerdquo

                              1048657 In teams departments or business units in

                              your company that have a large number of

                              engaged employees what business results

                              are you seeing Higher productivity Lower

                              costs Greater revenues More efficiency

                              29

                              employees created for your organization For

                              example has commitment reduced turnover

                              and therefore decreased recruitment hiring

                              and training costs

                              1048657 What does your company do to reciprocate

                              employees commitment Is the organization

                              living up to its side of the bargain

                              Lower turnover Higher product or service

                              quality

                              1048657 Conversely how do disengaged employees

                              behave and what are the consequent costs

                              for their teams units-and your entire

                              company

                              As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

                              temperament attitudes and personality He or she uses these attributes to accomplish work

                              behaviors according to organization-defined procedures by applying tools equipment andor

                              technology Work behaviors in turn create the products and services that make an organization

                              successful We classify work behaviors into three categories those required to accomplish duties

                              and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

                              employee contributes for the good of the organization (voluntary behaviors) and behaviors

                              prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

                              other counterproductive or illegal actions) Of course job performance occurs in an

                              organizational context which includes elements such as leadership physical setting and social

                              setting

                              30

                              Employers naturally want to encourage workers to perform prescribed and voluntary activities

                              while avoiding proscribed ones To achieve these goals organizations use a number of HR

                              practices that directly affect the person process and context components of job performance

                              Employeesrsquo reactions to these practices determine their levels of engagement and commitment

                              31

                              Chapter-IV

                              32

                              LITERATURE OF THE REVIEW

                              ldquo Job Satisfaction That Leads To The Commitment Of

                              The Employees in The Organisationrdquo

                              Literature of Review

                              Gerge Bill Authentic Leadership

                              In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

                              point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

                              What he means is that purpose is what drives employee commitment not the financial

                              rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

                              33

                              hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

                              are shareholders who can benefit from improved financials what draws people to their

                              chosen careers is the work itself and its purpose in the world more than the profit

                              possibilities

                              Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

                              that you cannot inspire employees by urging them to help management get the companyrsquos

                              stock price uprdquo

                              There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

                              authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

                              purpose of our work it means recognizing the purpose our organization fulfills that goes

                              beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

                              contribute to a larger purposerdquo

                              In Built to Last Jim Collins and James Porras spend an entire book explaining their five

                              year research study of major companies that led to this conclusion about employee

                              commitment Purpose within a company is what sustains it profit is important but when

                              itrsquos the prime directive companies falter

                              -Marshal Goldsmith-

                              How to Increase Employee Commitment

                              In practice this involves walking the talk being transparent communicating effectively treating

                              people equally teaching leading subordinates to increasingly excellent performance ndash and

                              responding to subordinates as mature individuals who are owed fairness the truth and

                              recognition of their achievements

                              34

                              Since managers interact directly and frequently with subordinates they are usually more tuned

                              in to how employees are feeling than are executives Managers are in a better position to know

                              for example when employees are feeling alienated and disengaged from their work which is

                              very common today -- and expensive

                              Gaining employee commitment results in greater profits because enthusiastic employees stay

                              contribute discretionary effort and engage customers Performance soars when customers are

                              enthused and stay and when executives managers and employees are a collaborative team

                              united in achieving common goals

                              But managers are often called middle managers for good reason their job is to motivate and

                              guide subordinates while they at the same time are being judged by their bosses Because of

                              their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                              create relationships with potential allies especially those with greater power who have access to

                              top decision makers

                              Harvard University Factors that Impact Employee Well Being Commitment and

                              Productivity

                              Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                              corporate bottom line A new trend in our dawning age of social sustainability is that many

                              experts believe more attention should be paid to the dotted line - the one signed when a person

                              35

                              commits to employment at a company New Harvard research validates this approach affirming

                              that trust and purpose play a significant role in building successful productive workplaces

                              The behavioral research conducted by a team at Harvard University and Massachusetts General

                              Hospital identifies the factors most likely to impact 21st century employee well being

                              commitment and productivity The researchers found that commitment is largely influenced by

                              ones sense of purpose feeling of personal impact and overall trust in the organization

                              Productivity is largely affected by the quality of human relationships including cooperative

                              social group moods and interaction

                              The results lead us to conclude that workplaces that provide positive environments that foster

                              interpersonal trust and quality personal relationships create the most committed and productive

                              employees says Nancy Etcoff PhD the lead researcher on the study

                              Expert Shares Keys to Building Successful Workplace Relationships

                              According to business strategist Courtney Anderson JD MBA Outstanding leadership

                              today means much more than just doing your job Success is creating an environment that fosters

                              happy committed productive team members

                              Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                              does not have to be difficult The biggest challenge she says is making the time to truly change

                              in our overscheduled instant access competitive work environments With a little know-how it

                              can be easy to evolve workplace well being and respond to these compelling research results

                              -Mark Howell-

                              CEO Bright Point

                              High-performing companies recognize that employee commitment is a major contributing factor

                              toward sustaining long-term success and creating value An engaged employee is involved and

                              excited about their work and acts in a manner that will forward the organizationrsquos interest An

                              36

                              engaged workforce helps optimize and retain talent for the long-term because the employees

                              choose to stay even when other employment alternatives exist

                              According to Walker Information the top three drivers of employee commitment are

                              Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                              want to enjoy their work feel they are appreciated and know they are making a contribution to

                              their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                              and are trusted by their leadership have a greater dedication and are ultimately more productive

                              on the job However according to recent data provided by the National Business Research

                              Institute (NBRI) only 31 of all employees are truly engaged

                              At BrightPoint we take employee engagement seriously and we work to create a culture that

                              inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                              employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                              determined that close to 80 of respondents indicated they were satisfied with their jobs and

                              daily activities General employee satisfaction increases when managers take an active interest

                              in their employees beyond their day-to-day job responsibilities According to NBRI managers

                              that actively coach build relationships and keep an open dialogue with their employees improve

                              employee engagement

                              We have a diverse workforce where each employee brings unique value and has individual

                              needs Managers are learning to manage the individual and not the position In order to give

                              managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                              leadership training workshops and continual learning resources In 2011 906 of managers at

                              BrightPoint NA participated in the development opportunities offered and also made an effort to

                              37

                              help reinforce the learning of their team members This signals that our leadership team is taking

                              an active interest in professional development and its connection to employee commitment

                              As BrightPoint continues to increase focus on employee engagement the organization will grow

                              stronger and maintain a substantial advantage over our competition Our employees possess the

                              knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                              through their genuine commitment will deliver what our customers want with increasing

                              efficiency and effectiveness Our responsibility is value-creation by growing our business and

                              maintaining high levels of customer service and loyalty We believe the best way to accomplish

                              this is through a strong committed and engaged workforce

                              Performance Model Adopted At Mohali Plant

                              38

                              Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                              39

                              Recruiting

                              The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                              applicants also can influence future employeesrsquo engagement and commitment If your firm has

                              designed jobs specifically to engage employees then organization want to ensure that recruiting

                              ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                              skilled team environment or minimal supervision Applicants who notice and respond to these

                              ads will more likely be motivated by these features Also consider how organization might best

                              seek candidates from inside your organization When Organisation recruit existing employees for

                              desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                              commitment (by providing growth and advancement opportunities to employees in return for

                              their loyalty) If Organisation recruit from outside when qualified internal candidates are

                              available Organization may unwittingly suggest to current employees that your company is not

                              willing to reciprocate their commitment Existing staff may then begin questioning their own

                              commitment to the firm By contrast organisation recruit external candidates to both the job and

                              your organization For these candidates ensure that recruiting messages highlight attractive job

                              features organizational values and commitment reciprocity That is in return for performance

                              and dedication your company offers competitive pay and benefits flexible work hours and

                              learning and career advancement opportunities Also remember that prospective employees have

                              multiple commitments You will inevitably have to compete with those commitments as

                              organization try to attract candidates to your firm Most people find it easier to make a new

                              commitment when it is compatible with their other obligations For example you boost your

                              chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                              work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                              Commitmentrdquo

                              40

                              Employee Selection

                              Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                              fill available positions When organisation select the right individuals for the right jobs new

                              hires carry out their work more smoothly and experience fewer performance problems The

                              result Greater enjoyment ofmdashand engagement inmdashthe job

                              To enhance engagement through your selection of employees identify those candidates who are

                              best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                              that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                              they know about the role and having them provide work samples Most candidates will view

                              these techniques more positively than tests with less apparent relevance such as personality and

                              integrity assessments Successful candidates feel good about having ldquopassed the test and see

                              company as careful and capable for having selected them A positive initial impression of an

                              employer encourages growth of long-term commitment

                              Training and Development

                              Training and development can serve as additional levers for enhancing engagement and

                              commitment For new hires training usually begins with orientation Orientation presents several

                              important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                              important it gives you a chance to encourage employee engagement by explaining how the new

                              hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                              Electronics describe how r company is organized introduce the new employee to his or her co-

                              workers give the person a tour of the area where he or she will be working and explain safety

                              regulations and other procedural matters In short you foster person-organization fitmdashvital for

                              developing productive and dedicated employees Through training you help new and current

                              41

                              employees acquire the knowledge and skills they need to perform their jobs And employees who

                              enhance their skills through training are more likely to engage fully in their work because they

                              derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                              company as well as their own employability in the job market In addition most companies offer

                              higher wages for skilled workers to compensate them for their greater value and to discourage

                              turnover

                              Compensation

                              Like the HR practices discussed above compensation can powerfully influence employee

                              engagement and commitment Some compensation components encourage commitment to

                              employers while others motivate engagement in the job It is possible to stimulate one and not

                              the other though itrsquos generally better to foster both For example a company that offers a strong

                              performance incentive system but no retirement plan will probably realize exceptional

                              engagement from its workers however they may eventually commit themselves to another

                              company that does offer a good retirement plan Meanwhile an organization that offers generous

                              retirement benefits but a traditional seniority-based pay grade system may have committed

                              employees however these workers might deliver pedestrian performance as they bide their time

                              until retirement In designing compensation plans you therefore need to consider employee

                              engagement and commitment strategically

                              Encourage managers to include employees in the goal-setting process This technique helps to

                              ensure that workers understand the goals It also promotes acceptance of challenging objectives

                              because people generally feel more committed to goals they have helped define In addition

                              consider how you and other managers will recognize and encourage contributions that exceed

                              expectations For example when a piece of equipment malfunctions Joe finds other ways to

                              maintain production rather than merely shutting down the machine and waiting for the

                              42

                              maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                              offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                              up Performance management processes operate on a continuous basis Therefore they provide

                              perhaps the best ongoing opportunities for employers to foster employee engagement and

                              commitment For example managers can use routine discussions about performance and

                              feedback sessions to learn which aspects of the job hold the most interest for each employee and

                              which tasks are most challenging During such discussions managers also can define what going

                              above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                              contributions An employeersquos aspirations and career goals can receive careful attention during

                              performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                              can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                              your organization and the employeersquos other life commitments Through such means the

                              organization personalizes its relationship to each employee and provides support while also

                              expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                              To further engage employees and win their commitment through your performance management

                              programs consider how to treat your organizationrsquos most experienced employees In many cases

                              these employees understand the intricacies of a job better than their supervisors or managers do

                              By virtue of long identification with your organization they may be deeply committed to high-

                              level goals They use their expertise to contribute in ways that newer employees simply cannot

                              match But many of them also may be planning to retire soon especially if they are from the

                              ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                              a performance management system that recognizes and rewards proactive sharing of knowledge

                              and expertise among co-workers For example create knowledge repositories or learning

                              histories that can be stored in databases that employees can access and then create incentives

                              43

                              for people who contribute to and use these repositories Of course effective performance

                              management systems also identify employees who are not meeting expectations Failing to

                              address problem performance can erode other employeesrsquo engagement and commitment as their

                              workloads increase and they conclude that the company is willing to tolerate poor performance

                              If feedback coaching and remedial training are of little avail the manager may need to move the

                              person to a different position within the company where he or she can make a more valuable

                              contribution or let the individual go if there is no good match elsewhere in the organization

                              44

                              Chapter-V

                              RESEARCH METHODOLOGY

                              The basic task of research is to generate accurate information for use in decision-making

                              Research can be defined as the systematic and objective process of gathering recording and

                              analyzing data for aid in making business decisions As the project involves analyzing of

                              45

                              financial structure the research is exploratory in nature covering financial parameters and come

                              of the important ratios to carry out research There are basically two techniques adopted for

                              obtaining information

                              Primary Data

                              Secondary Data

                              Primary Data is gathered specifically for the project at hand through personal interviews with

                              the accounts officers

                              Sample Size = 100 Employees

                              Secondary data is previously collected and assembled for some project other than the one at

                              hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                              less expensive than the primary date

                              Secondary Data can be obtained from both external and internal sources

                              External data may be collected from books and periodicals government sources media and other

                              commercial sources

                              Internal data is that secondary data which is created recorded or generated by the organization

                              As the project is explanatory in nature secondary data is collected from the reports of the

                              company books journals and interest Secondary data is gathered from annual reports official

                              records and standing orders of the units

                              CHAPTER - VI

                              DATA ANALYSIS AND INTERPRETATION

                              46

                              The data after collection is to be processed and analyzed in accordance with the outline

                              and down for the purpose at the time of developing research plan

                              Technically speaking processing implies editing coding classification and tabulation of

                              collected data so that they are amenable to analysis The term analysis refers to the computation

                              of certain measures along with searching for pattern groups Thus in the process of analysis

                              relationship or difference should be subjected to statistical tests of significance to determine with

                              what validity data can be said to indicate any conclusions

                              The analysis of data in a general way involves a number of closely related operations

                              which are performed with the purpose of summarizing the collected data and organizing them in

                              such a manner that they answer the research questions In this study the researcher followed

                              above process carefully and it is presented in this chapter

                              47

                              Table 41 ndash To know the department in which employees are belongs to

                              S

                              ou rc

                              e

                              survey data

                              Inference

                              From the above table it shows that 35 of employees are belongs to

                              production department

                              FIGURE 41

                              S

                              SI No

                              D

                              Department

                              N

                              No of Respondents

                              P

                              Percentage

                              1

                              1

                              M

                              Mechanical

                              3

                              30

                              3

                              30

                              2

                              2

                              E

                              Electrical

                              2

                              25

                              2

                              25

                              3

                              3

                              P

                              Production

                              3

                              35

                              3

                              35

                              4

                              4

                              O

                              Others

                              1

                              10

                              1

                              10

                              T

                              Total

                              1

                              100

                              1

                              100

                              48

                              REPRESENTS THE DEPARTMENT

                              Table 42 ndash To know working experience of the employees

                              Source survey data

                              Inference

                              From the above table it shows that 34 of the employees have 4 ndash 6

                              years experience

                              S

                              SI No

                              W

                              Work Experience

                              N

                              No of Respondents

                              P

                              Percentage

                              1

                              1

                              B

                              Below 2 years

                              1

                              33

                              1

                              13

                              2

                              2

                              2

                              2ndash 4 years

                              3

                              30

                              3

                              30

                              3

                              3

                              4

                              4ndash 6 years

                              3

                              34

                              3

                              34

                              4

                              4

                              A

                              Above 6 years

                              2

                              23

                              2

                              23

                              T

                              otal

                              1

                              100

                              1

                              100

                              49

                              FIGURE 42

                              REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                              Table 43 ndash To know the physical working environment

                              S

                              SI No

                              W

                              Working Environment

                              N

                              No of Respondents

                              P

                              Percentage

                              1

                              1

                              E

                              Excellent

                              1

                              12

                              1

                              12

                              2

                              2

                              G

                              Good

                              5

                              57

                              5

                              57

                              3

                              3

                              F

                              Fair

                              2

                              28

                              2

                              28

                              4

                              4

                              P

                              Poor

                              0

                              03

                              0

                              33

                              5

                              5

                              V

                              Very Poor

                              0

                              00

                              0

                              00

                              T

                              Total

                              1

                              100

                              1

                              100

                              Source survey data

                              Inference

                              From the above table it shows that 57 of the employees were feeling good about the working environment

                              50

                              FIGURE 43

                              REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                              51

                              Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                              S

                              SI No

                              N

                              Non-Monitory Benefits offered

                              to Employees

                              N

                              No of Respondents

                              P

                              Percentage

                              1

                              1

                              H

                              Highly Satisfied

                              1

                              14

                              1

                              14

                              2

                              2

                              S

                              Satisfied

                              5

                              54

                              5

                              54

                              3

                              3

                              N

                              Neither Satisfied nor Dissatisfied

                              2

                              25

                              2

                              25

                              4

                              4

                              D

                              Dissatisfied

                              0

                              05

                              0

                              05

                              5

                              5

                              H

                              Highly Dissatisfied

                              0

                              02

                              0

                              02

                              Total 1

                              100

                              1

                              100

                              Source survey data

                              Inference

                              From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                              FIGURE 44

                              REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                              52

                              Table 45 ndash To know the satisfaction level of respondents towards the work

                              assigned

                              Source survey dataInference

                              From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                              FIGURE 45

                              S

                              SI No

                              A

                              Amount of Work

                              N

                              No of Respondents

                              P

                              Percentage

                              1

                              1

                              H

                              Highly satisfied

                              2

                              20

                              2

                              20

                              2

                              2

                              S

                              Satisfied

                              4

                              45

                              4

                              45

                              3

                              3

                              N

                              Neither Satisfied nor Dissatisfied

                              1

                              12

                              1

                              12

                              4

                              4

                              D

                              Dissatisfied

                              1

                              18

                              1

                              18

                              5

                              5

                              H

                              Highly Dissatisfied

                              0

                              06

                              0

                              06

                              Total 1

                              100

                              1

                              100

                              53

                              REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                              54

                              Table 46 ndash Opinion about the career development programme in their organisation

                              S

                              SI No

                              C

                              Career Development

                              N

                              No of Respondents

                              P

                              Percentage

                              H

                              Highly satisfied

                              1

                              12

                              1

                              12

                              S

                              Satisfied

                              5

                              56

                              5

                              56

                              N

                              Neither Satisfied nor Dissatisfied

                              2

                              22

                              2

                              22

                              D

                              Dissatisfied

                              1

                              10

                              1

                              10

                              H

                              Highly Dissatisfied

                              0

                              00

                              0

                              00

                              Total 1

                              100

                              1

                              100

                              Source survey data

                              Inference

                              From the above table it shows that 56 of the employees were satisfied

                              with the opinion about the carrier development programme in their organisation

                              FIGURE 46

                              REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                              PROGRAMME IN THEIR ORGANISATION

                              55

                              Table 47 ndash To know the cooperation of co-workers

                              S

                              SI No

                              C

                              Co-operation of Workers

                              N

                              No of Respondents

                              P

                              Percentage

                              1

                              1

                              H

                              Highly satisfied

                              2

                              20

                              2

                              20

                              2

                              2

                              S

                              Satisfied

                              6

                              66

                              6

                              66

                              3

                              3

                              N

                              Neither Satisfied nor Dissatisfied

                              1

                              11

                              1

                              11

                              4

                              4

                              D

                              Dissatisfied

                              0

                              03

                              0

                              03

                              5

                              5

                              H

                              Highly Dissatisfied

                              0

                              00

                              0

                              00

                              Total 1

                              100

                              1

                              100

                              Source survey data

                              Inference

                              From the above table it shows that 66 of the employees were satisfied

                              with the cooperation of co-workers

                              FIGURE 47

                              56

                              REPRESENTS THE COOPERATION OF CO-WORKERS

                              57

                              Table 48 ndash To know the satisfaction of Respondents with top management

                              S

                              SI No

                              S

                              Satisfaction with Top

                              Management

                              N

                              No of Respondents

                              P

                              Percentage

                              1

                              1

                              H

                              Highly satisfied

                              2

                              26

                              2

                              26

                              2

                              2

                              S

                              Satisfied

                              5

                              51

                              5

                              51

                              3

                              3

                              N

                              Neither Satisfied nor Dissatisfied

                              1

                              17

                              1

                              17

                              4

                              4

                              D

                              Dissatisfied

                              0

                              06

                              0

                              06

                              5

                              5

                              H

                              Highly dissatisfied

                              0

                              00

                              0

                              00

                              Total 1

                              100

                              1

                              100

                              Source survey data

                              Inference

                              From the above table it shows that 51 of the employees were satisfied with the top management

                              FIGURE 48

                              58

                              REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                              Table 49 ndash To know the satisfaction of Respondents with their subordinates

                              Source survey data

                              Inference

                              From the above table it shows that 67 of the employees were satisfied with their subordinates

                              S

                              SI

                              No

                              S

                              Satisfaction with Subordinates

                              N

                              No of Respondents

                              P

                              Percentage

                              1

                              1

                              H

                              Highly satisfied

                              1

                              12

                              1

                              12

                              2

                              2

                              S

                              Satisfied

                              6

                              67

                              6

                              67

                              2

                              3

                              N

                              Neither Satisfied nor Dissatisfied

                              1

                              14

                              1

                              14

                              4

                              D

                              Dissatisfied

                              0

                              07

                              0

                              07

                              5

                              5

                              H

                              Highly Dissatisfied

                              0

                              00

                              0

                              00

                              Total 1

                              100

                              1

                              100

                              59

                              FIGURE 49

                              REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                              60

                              Table 410 ndash To know the level of satisfaction regarding nature of job

                              S

                              SI No

                              J

                              Job Satisfaction

                              N

                              No of Respondents

                              P

                              Percentage

                              1

                              1

                              H

                              Highly satisfied

                              2

                              22

                              2

                              22

                              2

                              2

                              S

                              Satisfied

                              5

                              56

                              5

                              56

                              3

                              3

                              N

                              Neither Satisfied nor Dissatisfied

                              1

                              16

                              1

                              16

                              4

                              4

                              D

                              Dissatisfied

                              0

                              07

                              0

                              07

                              5

                              5

                              H

                              Highly Dissatisfied

                              0

                              00

                              0

                              00

                              Total 1

                              100

                              1

                              100

                              Source survey dataInference

                              From the above table it shows that 56 of the employees were satisfied with their job

                              FIGURE 410

                              61

                              REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                              Table 411 ndash To know whether there is any job pressure in their work

                              Source survey data

                              Inference

                              From the above table it shows that 72 of employees said there is job pressure in their work

                              FIGURE 411

                              REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                              S

                              SI No

                              J

                              Job Pressure

                              N

                              No of Respondents

                              P

                              Percentage

                              1

                              1

                              Y

                              Yes

                              7

                              72

                              7

                              72

                              2

                              2

                              N

                              No

                              2

                              28

                              2

                              28

                              T

                              Total

                              1

                              100

                              1

                              100

                              62

                              Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                              amp talents

                              S

                              SI No

                              D

                              Development of Skills and

                              Talents

                              N

                              No of Respondents

                              P

                              Percentage

                              1

                              1

                              H

                              Highly Agree

                              1

                              12

                              1

                              12

                              2

                              2

                              A

                              Agree

                              5

                              52

                              5

                              52

                              3

                              3

                              N

                              Neither Agree nor Disagree

                              2

                              28

                              2

                              28

                              4

                              4

                              D

                              Disagree

                              0

                              06

                              0

                              06

                              5

                              5

                              H

                              Highly Disagree

                              0

                              02

                              0

                              02

                              Total 1

                              100

                              1

                              100

                              Source survey data

                              Inference

                              From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                              63

                              FIRGURE 412

                              REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                              64

                              Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                              S

                              SI No

                              W

                              Welfare Facilities

                              N

                              No of Respondents

                              P

                              Percentage

                              1

                              1

                              H

                              Highly satisfied

                              0

                              09

                              9

                              09

                              2

                              2

                              S

                              Satisfied

                              5

                              57

                              5

                              57

                              3

                              3

                              N

                              Neither Satisfied nor Dissatisfied

                              2

                              29

                              2

                              29

                              4

                              4

                              D

                              Dissatisfied

                              5

                              05

                              0

                              05

                              5

                              5

                              H

                              Highly Dissatisfied

                              0

                              00

                              0

                              00

                              Total 1

                              100

                              1

                              100

                              Source survey data

                              Inference

                              From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                              FIGURE 413

                              REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                              65

                              Table 414 ndash To know the employee satisfaction towards the salary

                              Source survey data

                              Inference

                              From the above table it shows that 67 of the employees were satisfied

                              with their salary

                              FIGURE 414

                              REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                              S

                              SI No

                              P

                              Payment Satisfaction

                              N

                              No of Respondents

                              P

                              Percentage

                              1

                              1

                              Y

                              Yes

                              6

                              67

                              6

                              67

                              2

                              2

                              N

                              No

                              3

                              33

                              3

                              33

                              T

                              otal

                              1

                              100

                              1

                              100

                              66

                              Table 415 ndash To know the employees willingness amp Commitment Towards

                              Organisation

                              Source survey data

                              Inference

                              From the above table it shows that 59 of the employees were willing to

                              continue in this organisation

                              FIGURE 415

                              REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                              S

                              SI No

                              W

                              Willingness to Work

                              N

                              No of Respondents

                              P

                              Percentage

                              1

                              1

                              Y

                              Yes

                              5

                              59

                              5

                              59

                              2

                              2

                              N

                              No

                              4

                              41

                              4

                              41

                              T

                              Total

                              1

                              00

                              1

                              00

                              67

                              CHI-SQUARE METHOD

                              The chi square test is one of the simplest and most widely used non-

                              parametric tests in statistical work As a non-parametric test it can be used to determine

                              if categorical data shows dependency or the two classifications are independent It can

                              also be used to make comparisons between theoretical population and actual data

                              when categories are used

                              n

                              Chi square χsup2= sum (O-E) sup2 E

                              i =1

                              Where O= observed frequency

                              E= expected frequency

                              68

                              OBSERVED FREQUENCY

                              Table 419 shows the relationship between the department and the job satisfaction

                              Over All

                              Job

                              SatisfactionHighly

                              SatisfiedSatisfied

                              Neither

                              Satisfied nor

                              Dissatisfied

                              DissatisfiedHighly

                              Dissatisfied

                              Sub

                              Total

                              Mechanical 5 6 14 3 2 30

                              Electrical 6 8 6 3 2 25

                              Production 9 13 7 4 2 35

                              Others 2 3 2 2 1 10

                              Sub Total 22 30 29 12 7 100

                              69

                              EXPECTED FREQUENCY

                              Over All

                              Job

                              SatisfactionHighly

                              SatisfiedSatisfied

                              Neither

                              Satisfied nor

                              Dissatisfied

                              DissatisfiedHighly

                              Dissatisfied

                              Sub

                              Total

                              Mechanical 7 8 9 4 2 30

                              Electrical 5 8 7 3 2 25

                              Production 8 11 10 4 2 35

                              Others 2 3 3 1 1 10

                              Sub Total 22 30 29 12 7 100

                              Null Hypothesis (Ho)

                              There is no significant difference between the department and the job satisfaction

                              Alternative Hypothesis (Ho)

                              There is significant difference between the job satisfaction

                              Co Relation

                              70

                              Chapter-V

                              CONCLUSIONS AND

                              RECOMMENDATIONS

                              71

                              CONCLUSION

                              On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                              Ltd Mohali made in the previous chapters following conclusions are drawn

                              General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                              Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                              environment of the company is very healthy The visitors feel happy after the campus

                              Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                              indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                              building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                              Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                              its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                              position by channelising these internal accruals to fund its expansion programmes

                              Working results PTL has registered a handsome and constant growth in its profits because

                              of a brisk demand for new and better technology electronic items None of the other electronic

                              company has shown such a steady growth Philips has recorded the lowest current ratio

                              However with this lowest current ratio PTL still enjoys moderate payment period and highest

                              velocity of creditors and debtors only due to commitment of itrsquos employees

                              72

                              SUMMARY

                              According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                              employee loyalty are praise and recognition a sense of contribution to the company learning and

                              development and having a best friend at work

                              Creating a fairy-tale work environment begins withrecognition Your employees need it more

                              than money perks or titles Here are eight tips regarding recognition Remember these and your

                              employees may just start whistling while they work It is up to me The corporate culture or

                              financial rewards will not make your team successful It is up to you Recognition is one thing

                              that is completely in your control

                              Strong relationships are vital in todays economy Strengthening employee relationships is even

                              more necessary as companies downsize and lay off As your workforce shrinks and you need to

                              do more with less keeping quality employees becomes even more critical As a manager it is

                              your job to bond your best people to your company through recognition And you also must help

                              direct and motivate your core performers

                              Simple rewards earn big returns There are some relatively simple things you can do that will

                              earn big returns For example remember your employees birthdays and work anniversaries find

                              out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                              spend time with their kids) make the most of your formal service awards with some preparation

                              and a group presentation walk around your department every day and talk to your

                              people and thank them sincerely and often

                              73

                              Make it specific Praise and recognition must be specific to have impact General praise such as

                              You do great work actually can have the opposite effect and leave your employees wondering

                              Does he have any idea what I really do around here Specific praise links individual

                              accomplishments to company goals For example Cheryl I noticed the way you handled that

                              customer complaint Great work As you know we value quick resolutions of problems as

                              one of our core strategies

                              Ask the best to stay Call your best people into your office one at a time Let that bright young

                              college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                              your team relies on her expertise and organizational skillsRemarkably a significant percent of

                              high-impact performers report that they left their last job because No one ever asked me to

                              stay

                              Forget cash

                              Remember the saying Money cant buy everything Well its true Dont wait until you can

                              offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                              work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                              recognized and involved they are much less likely to keep asking about money

                              Recognize

                              Recognition means most to an employee when it is sincere and spontaneous According to the

                              largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                              at least every seven days If you wait until a year-end party or an annual review you are waiting

                              much too long to recognize and you probably are losing people you do not need to

                              74

                              Recognition works

                              Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                              performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                              ways that build high commitment typically are on the order of 30 to 50 percent

                              Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                              Learn to recognize your employees for their efforts thank them often and reward their

                              achievements You can awaken them from their anger and apathy and they will fall in love with

                              their jobs again Chances are you will work together happily ever after

                              So there is direct relation with employee satisfaction and their commitment towards the

                              organization and it is also clear from the above discussion that only monetary elements are not

                              sufficient for employee satisfaction rather other element like employer behavior recognisation

                              and other moral value

                              75

                              RECOMMENDATIONS

                              PHILIPS should increase its capacity utilization It should work at full capacity to

                              minimize its cost of production With this increase in capacity utilization the total cost

                              will spread over more units thereby decreasing the per unit cost

                              PHILIPS should decrease the credit facilities provided to its consumers The payback

                              period is quite high in case of debtors as compared to creditors it should be more or less

                              equal as it will help in improving company liquidity

                              PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                              business as it accounts very less as compare to other businesses of Philips

                              Another recommendation for Mohali plant is about the HR department that is they

                              should appoint permanent and skilled workers as against casual workers which generally add

                              up to the profit of the company

                              76

                              BIBLIOGRAPHY

                              1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                              2 Monthly Journals of Philips Electronics India Ltd

                              3 Authentic Leadership Medtronic CEO Bill George

                              4 wwwindiaphilipscom

                              5 wwwwikipediacom

                              6 httpwwwemployeecommitmentcom

                              7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                              8 Employee Commitment A Leader Ship Guide Joe Folkman

                              9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                              77

                              Questionnaire

                              Name __________________________________________________________

                              Age______________________________ Gender _______________________

                              Qualification _______________________ Contact No ___________________

                              Q1 In which department you are working

                              Electrical Production Mechanical Other

                              Q2 What is your working experience

                              gt2 Years 2-4 Years 4-6 Years lt 6 Years

                              Q3 How You like the physical Working Environment of the organization

                              Excellent Good Fair Poor Very Poor

                              Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                              Highly Dissatisfied Dissatisfied

                              Q5 Are you satisfied with your work

                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                              Highly Dissatisfied Dissatisfied

                              Q6 Are you satisfied with the career development programe of the company

                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                              Highly Dissatisfied Dissatisfied

                              Q7 Is other staff of the organization is co-operative with you

                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                              Highly Dissatisfied Dissatisfied

                              Q8 Are you satisfied with top level management

                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                              Highly Dissatisfied Dissatisfied

                              78

                              Q9 Are you satisfied with your subordinates

                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                              Highly Dissatisfied Dissatisfied

                              Q10 Are you satisfied with the nature of the Job

                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                              Highly Dissatisfied Dissatisfied

                              Q11 Do you have any Job Pressure in work

                              Yes No

                              Q12 Do you satisfied with the opportunities provided by the organisation

                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                              Highly Dissatisfied Dissatisfied

                              Q13 Are you satisfied with the welfare facilities provided by the organisation

                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                              Highly Dissatisfied Dissatisfied

                              Q14 Are you satisfied towards your salary

                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                              Highly Dissatisfied Dissatisfied

                              Q15 Are you committed towards the organisation

                              Yes No

                              Signature

                              • SSI No
                              • DDepartment
                              • NNo of Respondents
                              • PPercentage
                              • 11
                              • MMechanical
                              • 330
                              • 330
                              • 22
                              • EElectrical
                              • 225
                              • 225
                              • 33
                              • PProduction
                              • 335
                              • 335
                              • 44
                              • OOthers
                              • 110
                              • 110
                              • TTotal
                              • 1100
                              • 1100
                              • SSI No
                              • WWork Experience
                              • NNo of Respondents
                              • PPercentage
                              • 11
                              • BBelow 2 years
                              • 133
                              • 113
                              • 22
                              • 2 2ndash 4 years
                              • 330
                              • 330
                              • 33
                              • 4 4ndash 6 years
                              • 334
                              • 334
                              • 44
                              • AAbove 6 years
                              • 223
                              • 223
                              • Total
                              • 1100
                              • 1100
                              • SSI No
                              • AAmount of Work
                              • NNo of Respondents
                              • PPercentage
                              • 11
                              • HHighly satisfied
                              • 220
                              • 220
                              • 22
                              • SSatisfied
                              • 445
                              • 445
                              • 33
                              • NNeither Satisfied nor Dissatisfied
                              • 112
                              • 112
                              • 44
                              • DDissatisfied
                              • 118
                              • 118
                              • 55
                              • HHighly Dissatisfied
                              • 006
                              • 006
                              • Total
                              • 1100
                              • 1100
                              • SSI No
                              • SSatisfaction with Subordinates
                              • NNo of Respondents
                              • PPercentage
                              • 11
                              • HHighly satisfied
                              • 112
                              • 112
                              • 22
                              • SSatisfied
                              • 667
                              • 667
                              • 23
                              • NNeither Satisfied nor Dissatisfied
                              • 114
                              • 114
                              • 4
                              • DDissatisfied
                              • 007
                              • 007
                              • 55
                              • HHighly Dissatisfied
                              • 0 00
                              • 000
                              • Total
                              • 1100
                              • 1100
                              • SSI No
                              • JJob Pressure
                              • NNo of Respondents
                              • PPercentage
                              • 11
                              • YYes
                              • 772
                              • 772
                              • 22
                              • NNo
                              • 228
                              • 228
                              • TTotal
                              • 1100
                              • 1100
                              • SSI No
                              • PPayment Satisfaction
                              • NNo of Respondents
                              • PPercentage
                              • 11
                              • YYes
                              • 667
                              • 667
                              • 22
                              • NNo
                              • 333
                              • 333
                              • Total
                              • 1100
                              • 1100
                              • SSI No
                              • WWillingness to Work
                              • NNo of Respondents
                              • PPercentage
                              • 11
                              • YYes
                              • 559
                              • 559
                              • 22
                              • NNo
                              • 441
                              • 441
                              • TTotal
                              • 100
                              • 100
                                • MISSION amp VISION
                                • Mission
                                • Vision
                                • Philips Electronics India Limited
                                  • SSI No
                                  • WWorking Environment
                                  • NNo of Respondents
                                  • PPercentage
                                  • 11
                                  • EExcellent
                                  • 112
                                  • 112
                                  • 22
                                  • GGood
                                  • 557
                                  • 557
                                  • 33
                                  • FFair
                                  • 228
                                  • 228
                                  • 44
                                  • PPoor
                                  • 003
                                  • 033
                                  • 55
                                  • VVery Poor
                                  • 000
                                  • 000
                                  • TTotal
                                  • 1100
                                  • 1100
                                  • SSI No
                                  • NNon-Monitory Benefits offered to Employees
                                  • NNo of Respondents
                                  • PPercentage
                                  • 11
                                  • HHighly Satisfied
                                  • 114
                                  • 114
                                  • 22
                                  • SSatisfied
                                  • 554
                                  • 554
                                  • 33
                                  • NNeither Satisfied nor Dissatisfied
                                  • 225
                                  • 225
                                  • 44
                                  • DDissatisfied
                                  • 005
                                  • 005
                                  • 55
                                  • HHighly Dissatisfied
                                  • 002
                                  • 002
                                  • Total
                                  • 1100
                                  • 1100
                                  • SSI No
                                  • CCareer Development
                                  • NNo of Respondents
                                  • PPercentage
                                  • HHighly satisfied
                                  • 112
                                  • 112
                                  • SSatisfied
                                  • 556
                                  • 556
                                  • NNeither Satisfied nor Dissatisfied
                                  • 222
                                  • 222
                                  • DDissatisfied
                                  • 110
                                  • 110
                                  • HHighly Dissatisfied
                                  • 000
                                  • 000
                                  • Total
                                  • 1100
                                  • 1100
                                  • SSI No
                                  • CCo-operation of Workers
                                  • NNo of Respondents
                                  • PPercentage
                                  • 11
                                  • HHighly satisfied
                                  • 220
                                  • 220
                                  • 22
                                  • SSatisfied
                                  • 666
                                  • 666
                                  • 33
                                  • NNeither Satisfied nor Dissatisfied
                                  • 111
                                  • 111
                                  • 44
                                  • DDissatisfied
                                  • 003
                                  • 003
                                  • 55
                                  • HHighly Dissatisfied
                                  • 000
                                  • 000
                                  • Total
                                  • 1100
                                  • 1100
                                  • SSI No
                                  • SSatisfaction with Top Management
                                  • NNo of Respondents
                                  • PPercentage
                                  • 11
                                  • HHighly satisfied
                                  • 226
                                  • 226
                                  • 22
                                  • SSatisfied
                                  • 551
                                  • 551
                                  • 33
                                  • NNeither Satisfied nor Dissatisfied
                                  • 117
                                  • 117
                                  • 44
                                  • DDissatisfied
                                  • 006
                                  • 006
                                  • 55
                                  • HHighly dissatisfied
                                  • 000
                                  • 000
                                  • Total
                                  • 1100
                                  • 1100
                                  • SSI No
                                  • JJob Satisfaction
                                  • NNo of Respondents
                                  • PPercentage
                                  • 11
                                  • HHighly satisfied
                                  • 222
                                  • 222
                                  • 22
                                  • SSatisfied
                                  • 556
                                  • 556
                                  • 33
                                  • NNeither Satisfied nor Dissatisfied
                                  • 116
                                  • 116
                                  • 44
                                  • DDissatisfied
                                  • 007
                                  • 007
                                  • 55
                                  • HHighly Dissatisfied
                                  • 000
                                  • 000
                                  • Total
                                  • 1100
                                  • 1100
                                  • SSI No
                                  • DDevelopment of Skills and Talents
                                  • NNo of Respondents
                                  • PPercentage
                                  • 1 1
                                  • HHighly Agree
                                  • 112
                                  • 112
                                  • 22
                                  • AAgree
                                  • 552
                                  • 552
                                  • 33
                                  • NNeither Agree nor Disagree
                                  • 228
                                  • 228
                                  • 44
                                  • DDisagree
                                  • 006
                                  • 006
                                  • 55
                                  • HHighly Disagree
                                  • 002
                                  • 002
                                  • Total
                                  • 1100
                                  • 1100
                                  • SSI No
                                  • WWelfare Facilities
                                  • NNo of Respondents
                                  • PPercentage
                                  • 11
                                  • HHighly satisfied
                                  • 009
                                  • 909
                                  • 22
                                  • SSatisfied
                                  • 557
                                  • 557
                                  • 33
                                  • NNeither Satisfied nor Dissatisfied
                                  • 229
                                  • 229
                                  • 44
                                  • DDissatisfied
                                  • 505
                                  • 005
                                  • 55
                                  • HHighly Dissatisfied
                                  • 000
                                  • 000
                                  • Total
                                  • 1100
                                  • 1100
                                    • SUMMARY
                                    • RECOMMENDATIONS
                                    • BIBLIOGRAPHY

                                16

                                SWOT ANALYSIS

                                Strengths

                                bull India was a market where the first mover enjoyed advantages over latecomers

                                bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

                                market could gain the largest market share

                                bull PHILIPS is committed to enhance its image to the Chinese market as investors

                                bull PHILIPS was building a wholly owned manufacturing plant in India to show the

                                Chinese the commitment Korea had to the Chinese society

                                bull Labor costs in India were less and would defray the cost of producing high-end

                                bull Samsung has been making color TVs for many years in Korea before moving to the Chinese

                                market

                                Weaknesses

                                bull PHILIPS must continue to control all costs to maintain success

                                bull India has a reputation of being a protected market (protectionism)

                                bull India was a market where the first mover enjoyed advantages over late comers PHILIPS is

                                trying to overcome the first comer advantage Japan manufacturers have over them by being those

                                first comers

                                bull Companies such as Sony and Matsushita had built sales and service networks that were

                                favorable to their sales programs in India while Samsung would have to catch up in that area

                                17

                                bull Samsung is not as experienced in manufacturing high-end TVs for a higher-end market

                                segment

                                Opportunities

                                bull Based on the data that on 28 of the 220 million rural households own a color TV PHILIPS

                                focus on the domestic India market should be to penetrate the rural household market which

                                would mean that for those purposes the low-end production of sets in the 13rdquo to 20rdquo range should

                                be produced to appeal to that segmentrsquos purchasing ability

                                bull Larger more high-end models can be produced to appeal to an urban customer in India as well

                                as being an export to the US and European higher end customers

                                bull With success in the higher-end manufacturing and sales of premium TVs in India PHILIPS can

                                establish themselves as high-end producers around the world

                                Threats

                                bull PHILIPS faces intense competition in the color TV market

                                bull A premium-priced product wouldnrsquot sell in large volumes so pricing can be a problem

                                bull Since PHILIPS didnrsquot have an established marketing strategy issues of how to market the

                                product may arise

                                bull Loss of profitability because related to over-employment at most facilities

                                bull Is the per capita income level such that it can support sales of product at any level

                                bull If PHILIPS fails to be successful in the Chinese market with high-end product it will be known

                                around the world bull India was a market where the first mover enjoyed advantages over late

                                comers

                                bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

                                18

                                market could gain the largest market share

                                bull PHILIPS is committed to enhance its image to the Chinese market as investors

                                PHILIPS ELECTRONICS MOHALI PLANT

                                The mohali plant was established in 1985 as PUNJAB ANAND LAMP Ltd as its second

                                division of lamp industry after the varodra plant at that time it was a joint stock company and

                                majority of shares was with Punjab Anand Lamp around 75 but in the year 2001 the company

                                ownership changed and the whole shares was bought by PHILIPS ELECTRONIC INDIA Ltd

                                and its name was changed to PHILIPS ELECTRONIC INDIA Ltd MOHALI LIGHT

                                FACTORY

                                The plant is situated in Industrial focal point PHASE-9 MOHALI near Mohali railway station

                                and is sreaded in 26 acres Total employees of tis plant is 532 including casual employees This

                                company is a landmark in the Punjab state as it is the only factory which is most profitable one

                                than any industry located in Punjab

                                19

                                OVERVIEW OF VARIOUS FRONTS OF

                                PHILIPS ELECTRONICS INDIA Ltd

                                Manufacturing-

                                Today the product range of Philips include the following products ndash

                                Televisions- LCD Plasma Flat Screen Smart Touch XL

                                Recorders DVD Players I pods and Home Theatre Systems

                                Audio Products - Audio Systems Remote Controls AudioVideo Accessories

                                Digital Photo Products and Frames

                                Portable Audio and Video Systems Accessories like Headphones and Speakers

                                PC Products - Mouse and Keyboard Multi Media Headsets External Hard Disk Drives

                                Mobile Phones

                                Male Shaving and Grooming - Dry Shavers Beard Trimmers

                                Personal Care - Beauty and Hair Care Products

                                20

                                Kitchen Appliances - Blenders and Hand Blenders Juicers and Citruspresses Food

                                Processors and Mixers Coffee Makers and Kettles Frying and Grilling Appliances

                                Toasters and Snacking Products

                                Household Products - Irons Vacuum Cleaners Water Purifiers

                                Professional Lighting - Industrial Shops and offices Road and Area Hospitality Sports

                                Lighting City Beautification and Petrol Stations

                                Automotive Lighting - In Cars Motorcycles and Trucks

                                Home Lighting

                                SERVICS

                                Philips E-waste Management Program in India

                                Philips has tied up with a recycler for collecting transporting and recycling unwanted broken

                                down consumer products

                                At Philips we offer consumers a convenient way of recycling their unwanted obsolete and

                                damaged Philips products by dropping them off at convenient locations The program

                                encompasses 8 major cities across India Consumers can approach one of 27 authorized Philips

                                service centres which will act as collection points for consumer products which need recycling

                                Our efforts are to expand the network in the near future

                                Philips ensures that the consumer products received will be recycled in an environment-friendly

                                manner Philips understand the corporate social responsibility and takes steps towards providing

                                a safer environment to the future generations We design our products to continuously realize

                                improvements and reduce their overall life cycle environmental impact Designing products for

                                21

                                recycling is an integral part of this approach Our aim is to use our planetrsquos limited resources

                                effectively and respect the principle of extended producer responsibility This also calls for

                                manufacturers to engage in developing solutions for effective and efficient recycling of their

                                products We will continue to promote and invest into improved recycling systems to reduce the

                                impact of electronic waste on the environment

                                MANUFACTURING AT MOHALI PLANT ndash

                                Mohali plant mainly manufactures lighting products basically of domestic usage this includes the

                                following products ndash

                                CFL bulbs ndash

                                1 Genie - 5 watt 8 watt 11 watt

                                2 Essential ndash 8 watt 11 watt 14 watt 18 watt 23 watt 29 watt

                                3 Tornado ndash 5 watt 8 watt 11 watt 14 watt 18 watt 23watt 29 watt

                                4 T5 slim tube 28 watt

                                Coil plant ndash Philips Electronics India is the only company that produces coils in the whole

                                lighting industries in the world and in India only at the MOHALI PLANT

                                22

                                Chapter-II

                                OBJECTIVES OF THE STUDY

                                23

                                OBJECTIVES OF THE STUDY

                                To study the various aspects of Satisfaction Level of the Employees working at Philips

                                Electronics India Ltd Mohali

                                To analyze the effect of Job satisfaction on the organisation

                                To determine the relation between job satisfaction of employees and their commitment

                                towards the organisation

                                To analyze the performance model adopted by the Philips Electronics India Ltd Mohali

                                to handle their manpower

                                To suggest remedial measures for the improvement of the companyrsquos performance

                                24

                                Chapter-III

                                Employees Commitment

                                25

                                Employees who are engaged in their work and committed to their organizations give companies

                                crucial competitive advantagesmdashincluding higher productivity and lower employee turnover

                                Thus it is not surprising that organizations of all sizes and types have invested substantially in

                                policies and practices that foster engagement and commitment in their workforces

                                But what are employee engagement and commitment exactly This report examines the ways in

                                which employers and corporate consultants define these terms today and offers ideas for

                                strengthening employee engagement Though different organizations define engagement

                                differently some common themes emerge These themes include employeesrsquo satisfaction with

                                their work and pride in their employer the extent to which people enjoy and believe in what they

                                do for work and the perception that their employer values what they bring to the table The

                                greater an employeersquos engagement the more likely he or she is to ldquogo the extra milerdquo and deliver

                                excellent on-the-job performance In addition engaged employees may be more likely to commit

                                to staying with their current organization Software giant Intuit2 for example found that highly

                                engaged employees are 13 times more likely to be high performers than less engaged

                                employees They are also five times less likely to voluntarily leave the company

                                Clearly engagement and commitment can potentially translate into valuable business results for

                                an organization To help you reap the benefits of an engaged committed workforce at your

                                organization this report provides guidelines for understanding and measuring employee

                                engagement and for designing and implementing effective engagement initiatives As you will

                                26

                                see everyday human resource practices such as recruitment training performance management

                                and workforce surveys can provide powerful levers for enhancing engagement

                                Employee Engagement Key Ingredients

                                ldquoEmployee Engagement Definedrdquo shows examples of engagement definitions used by various

                                corporations and consultancies Clearly definitions of employee engagement vary greatly across

                                organizations Many managers wonder how such an elusive concept can be quantified The term

                                does encompass several ingredients for which researchers have developed measurement

                                techniques These ingredients include the degree to which employees fully occupy themselves in

                                their work as well as the strength of their commitment to the employer and role Fortunately

                                there is much research on these elements of engagementmdashwork that has deep roots in individual

                                and group psychology

                                Definition

                                ldquoNo company small or large can win over the long run without energized employees who

                                believe in the [firms] mission and understand how to achieve it Thats why you need to take the

                                measure of employee engagement at least once a year through anonymous surveys in which

                                people feel completely safe to speak their mindsrdquo

                                -Jack and Suzy Welch-

                                Common Themes How Companies Measure Engagement

                                Employers typically assess their employeesrsquo engagement levels with company-wide attitude

                                or opinion surveys

                                27

                                1048657 Pride in employer

                                1048657 Satisfaction with employer

                                1048657 Job satisfaction

                                1048657 Opportunity to perform well at challenging work

                                1048657 Recognition and positive feedback for onersquos contributions

                                1048657 Personal support from onersquos supervisor

                                1048657 Effort above and beyond the minimum

                                1048657 Understanding the link between onersquos job and the organizationrsquos mission

                                1048657 Prospects for future growth with onersquos employer

                                1048657 Intention to stay with onersquos employer

                                The Link Between Employer Practices and Employee Engagement

                                How does an engaged workforce generate valuable business results for an organization The

                                process starts with employer practices such as job and task design recruitment selection

                                training compensation performance management and career development Such practices affect

                                employeesrsquo level of engagement as well as job performance Performance and engagement then

                                interact to produce business results Figure 1 depicts these relationships

                                28

                                EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

                                1048657 How do you and other managers in your

                                organization define commitment

                                1048657 Are some employees in your company

                                engaged in their work but not committed to

                                the organization Committed to staying with

                                your firm but not exactly engaged in their

                                work Both engaged and committed

                                1048657 To whom are your organizations employees

                                committed The company Their supervisor

                                Co-workers Team members Customers

                                1048657 What business results has commitment from

                                1048657 How do you and other managers in your

                                organization define employee engagement

                                1048657 How do you know that certain employees in

                                your company are engaged Do they relish

                                their jobs Enjoy specific responsibilities or

                                tasks Willingly ldquogo the extra milerdquo

                                1048657 In teams departments or business units in

                                your company that have a large number of

                                engaged employees what business results

                                are you seeing Higher productivity Lower

                                costs Greater revenues More efficiency

                                29

                                employees created for your organization For

                                example has commitment reduced turnover

                                and therefore decreased recruitment hiring

                                and training costs

                                1048657 What does your company do to reciprocate

                                employees commitment Is the organization

                                living up to its side of the bargain

                                Lower turnover Higher product or service

                                quality

                                1048657 Conversely how do disengaged employees

                                behave and what are the consequent costs

                                for their teams units-and your entire

                                company

                                As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

                                temperament attitudes and personality He or she uses these attributes to accomplish work

                                behaviors according to organization-defined procedures by applying tools equipment andor

                                technology Work behaviors in turn create the products and services that make an organization

                                successful We classify work behaviors into three categories those required to accomplish duties

                                and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

                                employee contributes for the good of the organization (voluntary behaviors) and behaviors

                                prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

                                other counterproductive or illegal actions) Of course job performance occurs in an

                                organizational context which includes elements such as leadership physical setting and social

                                setting

                                30

                                Employers naturally want to encourage workers to perform prescribed and voluntary activities

                                while avoiding proscribed ones To achieve these goals organizations use a number of HR

                                practices that directly affect the person process and context components of job performance

                                Employeesrsquo reactions to these practices determine their levels of engagement and commitment

                                31

                                Chapter-IV

                                32

                                LITERATURE OF THE REVIEW

                                ldquo Job Satisfaction That Leads To The Commitment Of

                                The Employees in The Organisationrdquo

                                Literature of Review

                                Gerge Bill Authentic Leadership

                                In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

                                point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

                                What he means is that purpose is what drives employee commitment not the financial

                                rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

                                33

                                hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

                                are shareholders who can benefit from improved financials what draws people to their

                                chosen careers is the work itself and its purpose in the world more than the profit

                                possibilities

                                Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

                                that you cannot inspire employees by urging them to help management get the companyrsquos

                                stock price uprdquo

                                There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

                                authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

                                purpose of our work it means recognizing the purpose our organization fulfills that goes

                                beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

                                contribute to a larger purposerdquo

                                In Built to Last Jim Collins and James Porras spend an entire book explaining their five

                                year research study of major companies that led to this conclusion about employee

                                commitment Purpose within a company is what sustains it profit is important but when

                                itrsquos the prime directive companies falter

                                -Marshal Goldsmith-

                                How to Increase Employee Commitment

                                In practice this involves walking the talk being transparent communicating effectively treating

                                people equally teaching leading subordinates to increasingly excellent performance ndash and

                                responding to subordinates as mature individuals who are owed fairness the truth and

                                recognition of their achievements

                                34

                                Since managers interact directly and frequently with subordinates they are usually more tuned

                                in to how employees are feeling than are executives Managers are in a better position to know

                                for example when employees are feeling alienated and disengaged from their work which is

                                very common today -- and expensive

                                Gaining employee commitment results in greater profits because enthusiastic employees stay

                                contribute discretionary effort and engage customers Performance soars when customers are

                                enthused and stay and when executives managers and employees are a collaborative team

                                united in achieving common goals

                                But managers are often called middle managers for good reason their job is to motivate and

                                guide subordinates while they at the same time are being judged by their bosses Because of

                                their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                                create relationships with potential allies especially those with greater power who have access to

                                top decision makers

                                Harvard University Factors that Impact Employee Well Being Commitment and

                                Productivity

                                Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                                corporate bottom line A new trend in our dawning age of social sustainability is that many

                                experts believe more attention should be paid to the dotted line - the one signed when a person

                                35

                                commits to employment at a company New Harvard research validates this approach affirming

                                that trust and purpose play a significant role in building successful productive workplaces

                                The behavioral research conducted by a team at Harvard University and Massachusetts General

                                Hospital identifies the factors most likely to impact 21st century employee well being

                                commitment and productivity The researchers found that commitment is largely influenced by

                                ones sense of purpose feeling of personal impact and overall trust in the organization

                                Productivity is largely affected by the quality of human relationships including cooperative

                                social group moods and interaction

                                The results lead us to conclude that workplaces that provide positive environments that foster

                                interpersonal trust and quality personal relationships create the most committed and productive

                                employees says Nancy Etcoff PhD the lead researcher on the study

                                Expert Shares Keys to Building Successful Workplace Relationships

                                According to business strategist Courtney Anderson JD MBA Outstanding leadership

                                today means much more than just doing your job Success is creating an environment that fosters

                                happy committed productive team members

                                Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                                does not have to be difficult The biggest challenge she says is making the time to truly change

                                in our overscheduled instant access competitive work environments With a little know-how it

                                can be easy to evolve workplace well being and respond to these compelling research results

                                -Mark Howell-

                                CEO Bright Point

                                High-performing companies recognize that employee commitment is a major contributing factor

                                toward sustaining long-term success and creating value An engaged employee is involved and

                                excited about their work and acts in a manner that will forward the organizationrsquos interest An

                                36

                                engaged workforce helps optimize and retain talent for the long-term because the employees

                                choose to stay even when other employment alternatives exist

                                According to Walker Information the top three drivers of employee commitment are

                                Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                                want to enjoy their work feel they are appreciated and know they are making a contribution to

                                their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                                and are trusted by their leadership have a greater dedication and are ultimately more productive

                                on the job However according to recent data provided by the National Business Research

                                Institute (NBRI) only 31 of all employees are truly engaged

                                At BrightPoint we take employee engagement seriously and we work to create a culture that

                                inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                                employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                                determined that close to 80 of respondents indicated they were satisfied with their jobs and

                                daily activities General employee satisfaction increases when managers take an active interest

                                in their employees beyond their day-to-day job responsibilities According to NBRI managers

                                that actively coach build relationships and keep an open dialogue with their employees improve

                                employee engagement

                                We have a diverse workforce where each employee brings unique value and has individual

                                needs Managers are learning to manage the individual and not the position In order to give

                                managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                                leadership training workshops and continual learning resources In 2011 906 of managers at

                                BrightPoint NA participated in the development opportunities offered and also made an effort to

                                37

                                help reinforce the learning of their team members This signals that our leadership team is taking

                                an active interest in professional development and its connection to employee commitment

                                As BrightPoint continues to increase focus on employee engagement the organization will grow

                                stronger and maintain a substantial advantage over our competition Our employees possess the

                                knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                                through their genuine commitment will deliver what our customers want with increasing

                                efficiency and effectiveness Our responsibility is value-creation by growing our business and

                                maintaining high levels of customer service and loyalty We believe the best way to accomplish

                                this is through a strong committed and engaged workforce

                                Performance Model Adopted At Mohali Plant

                                38

                                Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                                39

                                Recruiting

                                The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                                applicants also can influence future employeesrsquo engagement and commitment If your firm has

                                designed jobs specifically to engage employees then organization want to ensure that recruiting

                                ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                                skilled team environment or minimal supervision Applicants who notice and respond to these

                                ads will more likely be motivated by these features Also consider how organization might best

                                seek candidates from inside your organization When Organisation recruit existing employees for

                                desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                                commitment (by providing growth and advancement opportunities to employees in return for

                                their loyalty) If Organisation recruit from outside when qualified internal candidates are

                                available Organization may unwittingly suggest to current employees that your company is not

                                willing to reciprocate their commitment Existing staff may then begin questioning their own

                                commitment to the firm By contrast organisation recruit external candidates to both the job and

                                your organization For these candidates ensure that recruiting messages highlight attractive job

                                features organizational values and commitment reciprocity That is in return for performance

                                and dedication your company offers competitive pay and benefits flexible work hours and

                                learning and career advancement opportunities Also remember that prospective employees have

                                multiple commitments You will inevitably have to compete with those commitments as

                                organization try to attract candidates to your firm Most people find it easier to make a new

                                commitment when it is compatible with their other obligations For example you boost your

                                chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                                work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                                Commitmentrdquo

                                40

                                Employee Selection

                                Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                                fill available positions When organisation select the right individuals for the right jobs new

                                hires carry out their work more smoothly and experience fewer performance problems The

                                result Greater enjoyment ofmdashand engagement inmdashthe job

                                To enhance engagement through your selection of employees identify those candidates who are

                                best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                                that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                                they know about the role and having them provide work samples Most candidates will view

                                these techniques more positively than tests with less apparent relevance such as personality and

                                integrity assessments Successful candidates feel good about having ldquopassed the test and see

                                company as careful and capable for having selected them A positive initial impression of an

                                employer encourages growth of long-term commitment

                                Training and Development

                                Training and development can serve as additional levers for enhancing engagement and

                                commitment For new hires training usually begins with orientation Orientation presents several

                                important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                                important it gives you a chance to encourage employee engagement by explaining how the new

                                hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                                Electronics describe how r company is organized introduce the new employee to his or her co-

                                workers give the person a tour of the area where he or she will be working and explain safety

                                regulations and other procedural matters In short you foster person-organization fitmdashvital for

                                developing productive and dedicated employees Through training you help new and current

                                41

                                employees acquire the knowledge and skills they need to perform their jobs And employees who

                                enhance their skills through training are more likely to engage fully in their work because they

                                derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                                company as well as their own employability in the job market In addition most companies offer

                                higher wages for skilled workers to compensate them for their greater value and to discourage

                                turnover

                                Compensation

                                Like the HR practices discussed above compensation can powerfully influence employee

                                engagement and commitment Some compensation components encourage commitment to

                                employers while others motivate engagement in the job It is possible to stimulate one and not

                                the other though itrsquos generally better to foster both For example a company that offers a strong

                                performance incentive system but no retirement plan will probably realize exceptional

                                engagement from its workers however they may eventually commit themselves to another

                                company that does offer a good retirement plan Meanwhile an organization that offers generous

                                retirement benefits but a traditional seniority-based pay grade system may have committed

                                employees however these workers might deliver pedestrian performance as they bide their time

                                until retirement In designing compensation plans you therefore need to consider employee

                                engagement and commitment strategically

                                Encourage managers to include employees in the goal-setting process This technique helps to

                                ensure that workers understand the goals It also promotes acceptance of challenging objectives

                                because people generally feel more committed to goals they have helped define In addition

                                consider how you and other managers will recognize and encourage contributions that exceed

                                expectations For example when a piece of equipment malfunctions Joe finds other ways to

                                maintain production rather than merely shutting down the machine and waiting for the

                                42

                                maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                up Performance management processes operate on a continuous basis Therefore they provide

                                perhaps the best ongoing opportunities for employers to foster employee engagement and

                                commitment For example managers can use routine discussions about performance and

                                feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                which tasks are most challenging During such discussions managers also can define what going

                                above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                contributions An employeersquos aspirations and career goals can receive careful attention during

                                performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                your organization and the employeersquos other life commitments Through such means the

                                organization personalizes its relationship to each employee and provides support while also

                                expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                To further engage employees and win their commitment through your performance management

                                programs consider how to treat your organizationrsquos most experienced employees In many cases

                                these employees understand the intricacies of a job better than their supervisors or managers do

                                By virtue of long identification with your organization they may be deeply committed to high-

                                level goals They use their expertise to contribute in ways that newer employees simply cannot

                                match But many of them also may be planning to retire soon especially if they are from the

                                ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                a performance management system that recognizes and rewards proactive sharing of knowledge

                                and expertise among co-workers For example create knowledge repositories or learning

                                histories that can be stored in databases that employees can access and then create incentives

                                43

                                for people who contribute to and use these repositories Of course effective performance

                                management systems also identify employees who are not meeting expectations Failing to

                                address problem performance can erode other employeesrsquo engagement and commitment as their

                                workloads increase and they conclude that the company is willing to tolerate poor performance

                                If feedback coaching and remedial training are of little avail the manager may need to move the

                                person to a different position within the company where he or she can make a more valuable

                                contribution or let the individual go if there is no good match elsewhere in the organization

                                44

                                Chapter-V

                                RESEARCH METHODOLOGY

                                The basic task of research is to generate accurate information for use in decision-making

                                Research can be defined as the systematic and objective process of gathering recording and

                                analyzing data for aid in making business decisions As the project involves analyzing of

                                45

                                financial structure the research is exploratory in nature covering financial parameters and come

                                of the important ratios to carry out research There are basically two techniques adopted for

                                obtaining information

                                Primary Data

                                Secondary Data

                                Primary Data is gathered specifically for the project at hand through personal interviews with

                                the accounts officers

                                Sample Size = 100 Employees

                                Secondary data is previously collected and assembled for some project other than the one at

                                hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                less expensive than the primary date

                                Secondary Data can be obtained from both external and internal sources

                                External data may be collected from books and periodicals government sources media and other

                                commercial sources

                                Internal data is that secondary data which is created recorded or generated by the organization

                                As the project is explanatory in nature secondary data is collected from the reports of the

                                company books journals and interest Secondary data is gathered from annual reports official

                                records and standing orders of the units

                                CHAPTER - VI

                                DATA ANALYSIS AND INTERPRETATION

                                46

                                The data after collection is to be processed and analyzed in accordance with the outline

                                and down for the purpose at the time of developing research plan

                                Technically speaking processing implies editing coding classification and tabulation of

                                collected data so that they are amenable to analysis The term analysis refers to the computation

                                of certain measures along with searching for pattern groups Thus in the process of analysis

                                relationship or difference should be subjected to statistical tests of significance to determine with

                                what validity data can be said to indicate any conclusions

                                The analysis of data in a general way involves a number of closely related operations

                                which are performed with the purpose of summarizing the collected data and organizing them in

                                such a manner that they answer the research questions In this study the researcher followed

                                above process carefully and it is presented in this chapter

                                47

                                Table 41 ndash To know the department in which employees are belongs to

                                S

                                ou rc

                                e

                                survey data

                                Inference

                                From the above table it shows that 35 of employees are belongs to

                                production department

                                FIGURE 41

                                S

                                SI No

                                D

                                Department

                                N

                                No of Respondents

                                P

                                Percentage

                                1

                                1

                                M

                                Mechanical

                                3

                                30

                                3

                                30

                                2

                                2

                                E

                                Electrical

                                2

                                25

                                2

                                25

                                3

                                3

                                P

                                Production

                                3

                                35

                                3

                                35

                                4

                                4

                                O

                                Others

                                1

                                10

                                1

                                10

                                T

                                Total

                                1

                                100

                                1

                                100

                                48

                                REPRESENTS THE DEPARTMENT

                                Table 42 ndash To know working experience of the employees

                                Source survey data

                                Inference

                                From the above table it shows that 34 of the employees have 4 ndash 6

                                years experience

                                S

                                SI No

                                W

                                Work Experience

                                N

                                No of Respondents

                                P

                                Percentage

                                1

                                1

                                B

                                Below 2 years

                                1

                                33

                                1

                                13

                                2

                                2

                                2

                                2ndash 4 years

                                3

                                30

                                3

                                30

                                3

                                3

                                4

                                4ndash 6 years

                                3

                                34

                                3

                                34

                                4

                                4

                                A

                                Above 6 years

                                2

                                23

                                2

                                23

                                T

                                otal

                                1

                                100

                                1

                                100

                                49

                                FIGURE 42

                                REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                Table 43 ndash To know the physical working environment

                                S

                                SI No

                                W

                                Working Environment

                                N

                                No of Respondents

                                P

                                Percentage

                                1

                                1

                                E

                                Excellent

                                1

                                12

                                1

                                12

                                2

                                2

                                G

                                Good

                                5

                                57

                                5

                                57

                                3

                                3

                                F

                                Fair

                                2

                                28

                                2

                                28

                                4

                                4

                                P

                                Poor

                                0

                                03

                                0

                                33

                                5

                                5

                                V

                                Very Poor

                                0

                                00

                                0

                                00

                                T

                                Total

                                1

                                100

                                1

                                100

                                Source survey data

                                Inference

                                From the above table it shows that 57 of the employees were feeling good about the working environment

                                50

                                FIGURE 43

                                REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                51

                                Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                S

                                SI No

                                N

                                Non-Monitory Benefits offered

                                to Employees

                                N

                                No of Respondents

                                P

                                Percentage

                                1

                                1

                                H

                                Highly Satisfied

                                1

                                14

                                1

                                14

                                2

                                2

                                S

                                Satisfied

                                5

                                54

                                5

                                54

                                3

                                3

                                N

                                Neither Satisfied nor Dissatisfied

                                2

                                25

                                2

                                25

                                4

                                4

                                D

                                Dissatisfied

                                0

                                05

                                0

                                05

                                5

                                5

                                H

                                Highly Dissatisfied

                                0

                                02

                                0

                                02

                                Total 1

                                100

                                1

                                100

                                Source survey data

                                Inference

                                From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                FIGURE 44

                                REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                52

                                Table 45 ndash To know the satisfaction level of respondents towards the work

                                assigned

                                Source survey dataInference

                                From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                FIGURE 45

                                S

                                SI No

                                A

                                Amount of Work

                                N

                                No of Respondents

                                P

                                Percentage

                                1

                                1

                                H

                                Highly satisfied

                                2

                                20

                                2

                                20

                                2

                                2

                                S

                                Satisfied

                                4

                                45

                                4

                                45

                                3

                                3

                                N

                                Neither Satisfied nor Dissatisfied

                                1

                                12

                                1

                                12

                                4

                                4

                                D

                                Dissatisfied

                                1

                                18

                                1

                                18

                                5

                                5

                                H

                                Highly Dissatisfied

                                0

                                06

                                0

                                06

                                Total 1

                                100

                                1

                                100

                                53

                                REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                54

                                Table 46 ndash Opinion about the career development programme in their organisation

                                S

                                SI No

                                C

                                Career Development

                                N

                                No of Respondents

                                P

                                Percentage

                                H

                                Highly satisfied

                                1

                                12

                                1

                                12

                                S

                                Satisfied

                                5

                                56

                                5

                                56

                                N

                                Neither Satisfied nor Dissatisfied

                                2

                                22

                                2

                                22

                                D

                                Dissatisfied

                                1

                                10

                                1

                                10

                                H

                                Highly Dissatisfied

                                0

                                00

                                0

                                00

                                Total 1

                                100

                                1

                                100

                                Source survey data

                                Inference

                                From the above table it shows that 56 of the employees were satisfied

                                with the opinion about the carrier development programme in their organisation

                                FIGURE 46

                                REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                PROGRAMME IN THEIR ORGANISATION

                                55

                                Table 47 ndash To know the cooperation of co-workers

                                S

                                SI No

                                C

                                Co-operation of Workers

                                N

                                No of Respondents

                                P

                                Percentage

                                1

                                1

                                H

                                Highly satisfied

                                2

                                20

                                2

                                20

                                2

                                2

                                S

                                Satisfied

                                6

                                66

                                6

                                66

                                3

                                3

                                N

                                Neither Satisfied nor Dissatisfied

                                1

                                11

                                1

                                11

                                4

                                4

                                D

                                Dissatisfied

                                0

                                03

                                0

                                03

                                5

                                5

                                H

                                Highly Dissatisfied

                                0

                                00

                                0

                                00

                                Total 1

                                100

                                1

                                100

                                Source survey data

                                Inference

                                From the above table it shows that 66 of the employees were satisfied

                                with the cooperation of co-workers

                                FIGURE 47

                                56

                                REPRESENTS THE COOPERATION OF CO-WORKERS

                                57

                                Table 48 ndash To know the satisfaction of Respondents with top management

                                S

                                SI No

                                S

                                Satisfaction with Top

                                Management

                                N

                                No of Respondents

                                P

                                Percentage

                                1

                                1

                                H

                                Highly satisfied

                                2

                                26

                                2

                                26

                                2

                                2

                                S

                                Satisfied

                                5

                                51

                                5

                                51

                                3

                                3

                                N

                                Neither Satisfied nor Dissatisfied

                                1

                                17

                                1

                                17

                                4

                                4

                                D

                                Dissatisfied

                                0

                                06

                                0

                                06

                                5

                                5

                                H

                                Highly dissatisfied

                                0

                                00

                                0

                                00

                                Total 1

                                100

                                1

                                100

                                Source survey data

                                Inference

                                From the above table it shows that 51 of the employees were satisfied with the top management

                                FIGURE 48

                                58

                                REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                Source survey data

                                Inference

                                From the above table it shows that 67 of the employees were satisfied with their subordinates

                                S

                                SI

                                No

                                S

                                Satisfaction with Subordinates

                                N

                                No of Respondents

                                P

                                Percentage

                                1

                                1

                                H

                                Highly satisfied

                                1

                                12

                                1

                                12

                                2

                                2

                                S

                                Satisfied

                                6

                                67

                                6

                                67

                                2

                                3

                                N

                                Neither Satisfied nor Dissatisfied

                                1

                                14

                                1

                                14

                                4

                                D

                                Dissatisfied

                                0

                                07

                                0

                                07

                                5

                                5

                                H

                                Highly Dissatisfied

                                0

                                00

                                0

                                00

                                Total 1

                                100

                                1

                                100

                                59

                                FIGURE 49

                                REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                60

                                Table 410 ndash To know the level of satisfaction regarding nature of job

                                S

                                SI No

                                J

                                Job Satisfaction

                                N

                                No of Respondents

                                P

                                Percentage

                                1

                                1

                                H

                                Highly satisfied

                                2

                                22

                                2

                                22

                                2

                                2

                                S

                                Satisfied

                                5

                                56

                                5

                                56

                                3

                                3

                                N

                                Neither Satisfied nor Dissatisfied

                                1

                                16

                                1

                                16

                                4

                                4

                                D

                                Dissatisfied

                                0

                                07

                                0

                                07

                                5

                                5

                                H

                                Highly Dissatisfied

                                0

                                00

                                0

                                00

                                Total 1

                                100

                                1

                                100

                                Source survey dataInference

                                From the above table it shows that 56 of the employees were satisfied with their job

                                FIGURE 410

                                61

                                REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                Table 411 ndash To know whether there is any job pressure in their work

                                Source survey data

                                Inference

                                From the above table it shows that 72 of employees said there is job pressure in their work

                                FIGURE 411

                                REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                S

                                SI No

                                J

                                Job Pressure

                                N

                                No of Respondents

                                P

                                Percentage

                                1

                                1

                                Y

                                Yes

                                7

                                72

                                7

                                72

                                2

                                2

                                N

                                No

                                2

                                28

                                2

                                28

                                T

                                Total

                                1

                                100

                                1

                                100

                                62

                                Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                amp talents

                                S

                                SI No

                                D

                                Development of Skills and

                                Talents

                                N

                                No of Respondents

                                P

                                Percentage

                                1

                                1

                                H

                                Highly Agree

                                1

                                12

                                1

                                12

                                2

                                2

                                A

                                Agree

                                5

                                52

                                5

                                52

                                3

                                3

                                N

                                Neither Agree nor Disagree

                                2

                                28

                                2

                                28

                                4

                                4

                                D

                                Disagree

                                0

                                06

                                0

                                06

                                5

                                5

                                H

                                Highly Disagree

                                0

                                02

                                0

                                02

                                Total 1

                                100

                                1

                                100

                                Source survey data

                                Inference

                                From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                63

                                FIRGURE 412

                                REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                64

                                Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                S

                                SI No

                                W

                                Welfare Facilities

                                N

                                No of Respondents

                                P

                                Percentage

                                1

                                1

                                H

                                Highly satisfied

                                0

                                09

                                9

                                09

                                2

                                2

                                S

                                Satisfied

                                5

                                57

                                5

                                57

                                3

                                3

                                N

                                Neither Satisfied nor Dissatisfied

                                2

                                29

                                2

                                29

                                4

                                4

                                D

                                Dissatisfied

                                5

                                05

                                0

                                05

                                5

                                5

                                H

                                Highly Dissatisfied

                                0

                                00

                                0

                                00

                                Total 1

                                100

                                1

                                100

                                Source survey data

                                Inference

                                From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                FIGURE 413

                                REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                65

                                Table 414 ndash To know the employee satisfaction towards the salary

                                Source survey data

                                Inference

                                From the above table it shows that 67 of the employees were satisfied

                                with their salary

                                FIGURE 414

                                REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                S

                                SI No

                                P

                                Payment Satisfaction

                                N

                                No of Respondents

                                P

                                Percentage

                                1

                                1

                                Y

                                Yes

                                6

                                67

                                6

                                67

                                2

                                2

                                N

                                No

                                3

                                33

                                3

                                33

                                T

                                otal

                                1

                                100

                                1

                                100

                                66

                                Table 415 ndash To know the employees willingness amp Commitment Towards

                                Organisation

                                Source survey data

                                Inference

                                From the above table it shows that 59 of the employees were willing to

                                continue in this organisation

                                FIGURE 415

                                REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                S

                                SI No

                                W

                                Willingness to Work

                                N

                                No of Respondents

                                P

                                Percentage

                                1

                                1

                                Y

                                Yes

                                5

                                59

                                5

                                59

                                2

                                2

                                N

                                No

                                4

                                41

                                4

                                41

                                T

                                Total

                                1

                                00

                                1

                                00

                                67

                                CHI-SQUARE METHOD

                                The chi square test is one of the simplest and most widely used non-

                                parametric tests in statistical work As a non-parametric test it can be used to determine

                                if categorical data shows dependency or the two classifications are independent It can

                                also be used to make comparisons between theoretical population and actual data

                                when categories are used

                                n

                                Chi square χsup2= sum (O-E) sup2 E

                                i =1

                                Where O= observed frequency

                                E= expected frequency

                                68

                                OBSERVED FREQUENCY

                                Table 419 shows the relationship between the department and the job satisfaction

                                Over All

                                Job

                                SatisfactionHighly

                                SatisfiedSatisfied

                                Neither

                                Satisfied nor

                                Dissatisfied

                                DissatisfiedHighly

                                Dissatisfied

                                Sub

                                Total

                                Mechanical 5 6 14 3 2 30

                                Electrical 6 8 6 3 2 25

                                Production 9 13 7 4 2 35

                                Others 2 3 2 2 1 10

                                Sub Total 22 30 29 12 7 100

                                69

                                EXPECTED FREQUENCY

                                Over All

                                Job

                                SatisfactionHighly

                                SatisfiedSatisfied

                                Neither

                                Satisfied nor

                                Dissatisfied

                                DissatisfiedHighly

                                Dissatisfied

                                Sub

                                Total

                                Mechanical 7 8 9 4 2 30

                                Electrical 5 8 7 3 2 25

                                Production 8 11 10 4 2 35

                                Others 2 3 3 1 1 10

                                Sub Total 22 30 29 12 7 100

                                Null Hypothesis (Ho)

                                There is no significant difference between the department and the job satisfaction

                                Alternative Hypothesis (Ho)

                                There is significant difference between the job satisfaction

                                Co Relation

                                70

                                Chapter-V

                                CONCLUSIONS AND

                                RECOMMENDATIONS

                                71

                                CONCLUSION

                                On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                Ltd Mohali made in the previous chapters following conclusions are drawn

                                General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                environment of the company is very healthy The visitors feel happy after the campus

                                Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                position by channelising these internal accruals to fund its expansion programmes

                                Working results PTL has registered a handsome and constant growth in its profits because

                                of a brisk demand for new and better technology electronic items None of the other electronic

                                company has shown such a steady growth Philips has recorded the lowest current ratio

                                However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                velocity of creditors and debtors only due to commitment of itrsquos employees

                                72

                                SUMMARY

                                According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                employee loyalty are praise and recognition a sense of contribution to the company learning and

                                development and having a best friend at work

                                Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                than money perks or titles Here are eight tips regarding recognition Remember these and your

                                employees may just start whistling while they work It is up to me The corporate culture or

                                financial rewards will not make your team successful It is up to you Recognition is one thing

                                that is completely in your control

                                Strong relationships are vital in todays economy Strengthening employee relationships is even

                                more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                do more with less keeping quality employees becomes even more critical As a manager it is

                                your job to bond your best people to your company through recognition And you also must help

                                direct and motivate your core performers

                                Simple rewards earn big returns There are some relatively simple things you can do that will

                                earn big returns For example remember your employees birthdays and work anniversaries find

                                out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                spend time with their kids) make the most of your formal service awards with some preparation

                                and a group presentation walk around your department every day and talk to your

                                people and thank them sincerely and often

                                73

                                Make it specific Praise and recognition must be specific to have impact General praise such as

                                You do great work actually can have the opposite effect and leave your employees wondering

                                Does he have any idea what I really do around here Specific praise links individual

                                accomplishments to company goals For example Cheryl I noticed the way you handled that

                                customer complaint Great work As you know we value quick resolutions of problems as

                                one of our core strategies

                                Ask the best to stay Call your best people into your office one at a time Let that bright young

                                college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                high-impact performers report that they left their last job because No one ever asked me to

                                stay

                                Forget cash

                                Remember the saying Money cant buy everything Well its true Dont wait until you can

                                offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                recognized and involved they are much less likely to keep asking about money

                                Recognize

                                Recognition means most to an employee when it is sincere and spontaneous According to the

                                largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                at least every seven days If you wait until a year-end party or an annual review you are waiting

                                much too long to recognize and you probably are losing people you do not need to

                                74

                                Recognition works

                                Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                ways that build high commitment typically are on the order of 30 to 50 percent

                                Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                Learn to recognize your employees for their efforts thank them often and reward their

                                achievements You can awaken them from their anger and apathy and they will fall in love with

                                their jobs again Chances are you will work together happily ever after

                                So there is direct relation with employee satisfaction and their commitment towards the

                                organization and it is also clear from the above discussion that only monetary elements are not

                                sufficient for employee satisfaction rather other element like employer behavior recognisation

                                and other moral value

                                75

                                RECOMMENDATIONS

                                PHILIPS should increase its capacity utilization It should work at full capacity to

                                minimize its cost of production With this increase in capacity utilization the total cost

                                will spread over more units thereby decreasing the per unit cost

                                PHILIPS should decrease the credit facilities provided to its consumers The payback

                                period is quite high in case of debtors as compared to creditors it should be more or less

                                equal as it will help in improving company liquidity

                                PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                business as it accounts very less as compare to other businesses of Philips

                                Another recommendation for Mohali plant is about the HR department that is they

                                should appoint permanent and skilled workers as against casual workers which generally add

                                up to the profit of the company

                                76

                                BIBLIOGRAPHY

                                1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                2 Monthly Journals of Philips Electronics India Ltd

                                3 Authentic Leadership Medtronic CEO Bill George

                                4 wwwindiaphilipscom

                                5 wwwwikipediacom

                                6 httpwwwemployeecommitmentcom

                                7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                8 Employee Commitment A Leader Ship Guide Joe Folkman

                                9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                77

                                Questionnaire

                                Name __________________________________________________________

                                Age______________________________ Gender _______________________

                                Qualification _______________________ Contact No ___________________

                                Q1 In which department you are working

                                Electrical Production Mechanical Other

                                Q2 What is your working experience

                                gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                Q3 How You like the physical Working Environment of the organization

                                Excellent Good Fair Poor Very Poor

                                Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                Highly Dissatisfied Dissatisfied

                                Q5 Are you satisfied with your work

                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                Highly Dissatisfied Dissatisfied

                                Q6 Are you satisfied with the career development programe of the company

                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                Highly Dissatisfied Dissatisfied

                                Q7 Is other staff of the organization is co-operative with you

                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                Highly Dissatisfied Dissatisfied

                                Q8 Are you satisfied with top level management

                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                Highly Dissatisfied Dissatisfied

                                78

                                Q9 Are you satisfied with your subordinates

                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                Highly Dissatisfied Dissatisfied

                                Q10 Are you satisfied with the nature of the Job

                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                Highly Dissatisfied Dissatisfied

                                Q11 Do you have any Job Pressure in work

                                Yes No

                                Q12 Do you satisfied with the opportunities provided by the organisation

                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                Highly Dissatisfied Dissatisfied

                                Q13 Are you satisfied with the welfare facilities provided by the organisation

                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                Highly Dissatisfied Dissatisfied

                                Q14 Are you satisfied towards your salary

                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                Highly Dissatisfied Dissatisfied

                                Q15 Are you committed towards the organisation

                                Yes No

                                Signature

                                • SSI No
                                • DDepartment
                                • NNo of Respondents
                                • PPercentage
                                • 11
                                • MMechanical
                                • 330
                                • 330
                                • 22
                                • EElectrical
                                • 225
                                • 225
                                • 33
                                • PProduction
                                • 335
                                • 335
                                • 44
                                • OOthers
                                • 110
                                • 110
                                • TTotal
                                • 1100
                                • 1100
                                • SSI No
                                • WWork Experience
                                • NNo of Respondents
                                • PPercentage
                                • 11
                                • BBelow 2 years
                                • 133
                                • 113
                                • 22
                                • 2 2ndash 4 years
                                • 330
                                • 330
                                • 33
                                • 4 4ndash 6 years
                                • 334
                                • 334
                                • 44
                                • AAbove 6 years
                                • 223
                                • 223
                                • Total
                                • 1100
                                • 1100
                                • SSI No
                                • AAmount of Work
                                • NNo of Respondents
                                • PPercentage
                                • 11
                                • HHighly satisfied
                                • 220
                                • 220
                                • 22
                                • SSatisfied
                                • 445
                                • 445
                                • 33
                                • NNeither Satisfied nor Dissatisfied
                                • 112
                                • 112
                                • 44
                                • DDissatisfied
                                • 118
                                • 118
                                • 55
                                • HHighly Dissatisfied
                                • 006
                                • 006
                                • Total
                                • 1100
                                • 1100
                                • SSI No
                                • SSatisfaction with Subordinates
                                • NNo of Respondents
                                • PPercentage
                                • 11
                                • HHighly satisfied
                                • 112
                                • 112
                                • 22
                                • SSatisfied
                                • 667
                                • 667
                                • 23
                                • NNeither Satisfied nor Dissatisfied
                                • 114
                                • 114
                                • 4
                                • DDissatisfied
                                • 007
                                • 007
                                • 55
                                • HHighly Dissatisfied
                                • 0 00
                                • 000
                                • Total
                                • 1100
                                • 1100
                                • SSI No
                                • JJob Pressure
                                • NNo of Respondents
                                • PPercentage
                                • 11
                                • YYes
                                • 772
                                • 772
                                • 22
                                • NNo
                                • 228
                                • 228
                                • TTotal
                                • 1100
                                • 1100
                                • SSI No
                                • PPayment Satisfaction
                                • NNo of Respondents
                                • PPercentage
                                • 11
                                • YYes
                                • 667
                                • 667
                                • 22
                                • NNo
                                • 333
                                • 333
                                • Total
                                • 1100
                                • 1100
                                • SSI No
                                • WWillingness to Work
                                • NNo of Respondents
                                • PPercentage
                                • 11
                                • YYes
                                • 559
                                • 559
                                • 22
                                • NNo
                                • 441
                                • 441
                                • TTotal
                                • 100
                                • 100
                                  • MISSION amp VISION
                                  • Mission
                                  • Vision
                                  • Philips Electronics India Limited
                                    • SSI No
                                    • WWorking Environment
                                    • NNo of Respondents
                                    • PPercentage
                                    • 11
                                    • EExcellent
                                    • 112
                                    • 112
                                    • 22
                                    • GGood
                                    • 557
                                    • 557
                                    • 33
                                    • FFair
                                    • 228
                                    • 228
                                    • 44
                                    • PPoor
                                    • 003
                                    • 033
                                    • 55
                                    • VVery Poor
                                    • 000
                                    • 000
                                    • TTotal
                                    • 1100
                                    • 1100
                                    • SSI No
                                    • NNon-Monitory Benefits offered to Employees
                                    • NNo of Respondents
                                    • PPercentage
                                    • 11
                                    • HHighly Satisfied
                                    • 114
                                    • 114
                                    • 22
                                    • SSatisfied
                                    • 554
                                    • 554
                                    • 33
                                    • NNeither Satisfied nor Dissatisfied
                                    • 225
                                    • 225
                                    • 44
                                    • DDissatisfied
                                    • 005
                                    • 005
                                    • 55
                                    • HHighly Dissatisfied
                                    • 002
                                    • 002
                                    • Total
                                    • 1100
                                    • 1100
                                    • SSI No
                                    • CCareer Development
                                    • NNo of Respondents
                                    • PPercentage
                                    • HHighly satisfied
                                    • 112
                                    • 112
                                    • SSatisfied
                                    • 556
                                    • 556
                                    • NNeither Satisfied nor Dissatisfied
                                    • 222
                                    • 222
                                    • DDissatisfied
                                    • 110
                                    • 110
                                    • HHighly Dissatisfied
                                    • 000
                                    • 000
                                    • Total
                                    • 1100
                                    • 1100
                                    • SSI No
                                    • CCo-operation of Workers
                                    • NNo of Respondents
                                    • PPercentage
                                    • 11
                                    • HHighly satisfied
                                    • 220
                                    • 220
                                    • 22
                                    • SSatisfied
                                    • 666
                                    • 666
                                    • 33
                                    • NNeither Satisfied nor Dissatisfied
                                    • 111
                                    • 111
                                    • 44
                                    • DDissatisfied
                                    • 003
                                    • 003
                                    • 55
                                    • HHighly Dissatisfied
                                    • 000
                                    • 000
                                    • Total
                                    • 1100
                                    • 1100
                                    • SSI No
                                    • SSatisfaction with Top Management
                                    • NNo of Respondents
                                    • PPercentage
                                    • 11
                                    • HHighly satisfied
                                    • 226
                                    • 226
                                    • 22
                                    • SSatisfied
                                    • 551
                                    • 551
                                    • 33
                                    • NNeither Satisfied nor Dissatisfied
                                    • 117
                                    • 117
                                    • 44
                                    • DDissatisfied
                                    • 006
                                    • 006
                                    • 55
                                    • HHighly dissatisfied
                                    • 000
                                    • 000
                                    • Total
                                    • 1100
                                    • 1100
                                    • SSI No
                                    • JJob Satisfaction
                                    • NNo of Respondents
                                    • PPercentage
                                    • 11
                                    • HHighly satisfied
                                    • 222
                                    • 222
                                    • 22
                                    • SSatisfied
                                    • 556
                                    • 556
                                    • 33
                                    • NNeither Satisfied nor Dissatisfied
                                    • 116
                                    • 116
                                    • 44
                                    • DDissatisfied
                                    • 007
                                    • 007
                                    • 55
                                    • HHighly Dissatisfied
                                    • 000
                                    • 000
                                    • Total
                                    • 1100
                                    • 1100
                                    • SSI No
                                    • DDevelopment of Skills and Talents
                                    • NNo of Respondents
                                    • PPercentage
                                    • 1 1
                                    • HHighly Agree
                                    • 112
                                    • 112
                                    • 22
                                    • AAgree
                                    • 552
                                    • 552
                                    • 33
                                    • NNeither Agree nor Disagree
                                    • 228
                                    • 228
                                    • 44
                                    • DDisagree
                                    • 006
                                    • 006
                                    • 55
                                    • HHighly Disagree
                                    • 002
                                    • 002
                                    • Total
                                    • 1100
                                    • 1100
                                    • SSI No
                                    • WWelfare Facilities
                                    • NNo of Respondents
                                    • PPercentage
                                    • 11
                                    • HHighly satisfied
                                    • 009
                                    • 909
                                    • 22
                                    • SSatisfied
                                    • 557
                                    • 557
                                    • 33
                                    • NNeither Satisfied nor Dissatisfied
                                    • 229
                                    • 229
                                    • 44
                                    • DDissatisfied
                                    • 505
                                    • 005
                                    • 55
                                    • HHighly Dissatisfied
                                    • 000
                                    • 000
                                    • Total
                                    • 1100
                                    • 1100
                                      • SUMMARY
                                      • RECOMMENDATIONS
                                      • BIBLIOGRAPHY

                                  17

                                  bull Samsung is not as experienced in manufacturing high-end TVs for a higher-end market

                                  segment

                                  Opportunities

                                  bull Based on the data that on 28 of the 220 million rural households own a color TV PHILIPS

                                  focus on the domestic India market should be to penetrate the rural household market which

                                  would mean that for those purposes the low-end production of sets in the 13rdquo to 20rdquo range should

                                  be produced to appeal to that segmentrsquos purchasing ability

                                  bull Larger more high-end models can be produced to appeal to an urban customer in India as well

                                  as being an export to the US and European higher end customers

                                  bull With success in the higher-end manufacturing and sales of premium TVs in India PHILIPS can

                                  establish themselves as high-end producers around the world

                                  Threats

                                  bull PHILIPS faces intense competition in the color TV market

                                  bull A premium-priced product wouldnrsquot sell in large volumes so pricing can be a problem

                                  bull Since PHILIPS didnrsquot have an established marketing strategy issues of how to market the

                                  product may arise

                                  bull Loss of profitability because related to over-employment at most facilities

                                  bull Is the per capita income level such that it can support sales of product at any level

                                  bull If PHILIPS fails to be successful in the Chinese market with high-end product it will be known

                                  around the world bull India was a market where the first mover enjoyed advantages over late

                                  comers

                                  bull The first image of the product lasted long in the eyes of the consumer and the first to enter the

                                  18

                                  market could gain the largest market share

                                  bull PHILIPS is committed to enhance its image to the Chinese market as investors

                                  PHILIPS ELECTRONICS MOHALI PLANT

                                  The mohali plant was established in 1985 as PUNJAB ANAND LAMP Ltd as its second

                                  division of lamp industry after the varodra plant at that time it was a joint stock company and

                                  majority of shares was with Punjab Anand Lamp around 75 but in the year 2001 the company

                                  ownership changed and the whole shares was bought by PHILIPS ELECTRONIC INDIA Ltd

                                  and its name was changed to PHILIPS ELECTRONIC INDIA Ltd MOHALI LIGHT

                                  FACTORY

                                  The plant is situated in Industrial focal point PHASE-9 MOHALI near Mohali railway station

                                  and is sreaded in 26 acres Total employees of tis plant is 532 including casual employees This

                                  company is a landmark in the Punjab state as it is the only factory which is most profitable one

                                  than any industry located in Punjab

                                  19

                                  OVERVIEW OF VARIOUS FRONTS OF

                                  PHILIPS ELECTRONICS INDIA Ltd

                                  Manufacturing-

                                  Today the product range of Philips include the following products ndash

                                  Televisions- LCD Plasma Flat Screen Smart Touch XL

                                  Recorders DVD Players I pods and Home Theatre Systems

                                  Audio Products - Audio Systems Remote Controls AudioVideo Accessories

                                  Digital Photo Products and Frames

                                  Portable Audio and Video Systems Accessories like Headphones and Speakers

                                  PC Products - Mouse and Keyboard Multi Media Headsets External Hard Disk Drives

                                  Mobile Phones

                                  Male Shaving and Grooming - Dry Shavers Beard Trimmers

                                  Personal Care - Beauty and Hair Care Products

                                  20

                                  Kitchen Appliances - Blenders and Hand Blenders Juicers and Citruspresses Food

                                  Processors and Mixers Coffee Makers and Kettles Frying and Grilling Appliances

                                  Toasters and Snacking Products

                                  Household Products - Irons Vacuum Cleaners Water Purifiers

                                  Professional Lighting - Industrial Shops and offices Road and Area Hospitality Sports

                                  Lighting City Beautification and Petrol Stations

                                  Automotive Lighting - In Cars Motorcycles and Trucks

                                  Home Lighting

                                  SERVICS

                                  Philips E-waste Management Program in India

                                  Philips has tied up with a recycler for collecting transporting and recycling unwanted broken

                                  down consumer products

                                  At Philips we offer consumers a convenient way of recycling their unwanted obsolete and

                                  damaged Philips products by dropping them off at convenient locations The program

                                  encompasses 8 major cities across India Consumers can approach one of 27 authorized Philips

                                  service centres which will act as collection points for consumer products which need recycling

                                  Our efforts are to expand the network in the near future

                                  Philips ensures that the consumer products received will be recycled in an environment-friendly

                                  manner Philips understand the corporate social responsibility and takes steps towards providing

                                  a safer environment to the future generations We design our products to continuously realize

                                  improvements and reduce their overall life cycle environmental impact Designing products for

                                  21

                                  recycling is an integral part of this approach Our aim is to use our planetrsquos limited resources

                                  effectively and respect the principle of extended producer responsibility This also calls for

                                  manufacturers to engage in developing solutions for effective and efficient recycling of their

                                  products We will continue to promote and invest into improved recycling systems to reduce the

                                  impact of electronic waste on the environment

                                  MANUFACTURING AT MOHALI PLANT ndash

                                  Mohali plant mainly manufactures lighting products basically of domestic usage this includes the

                                  following products ndash

                                  CFL bulbs ndash

                                  1 Genie - 5 watt 8 watt 11 watt

                                  2 Essential ndash 8 watt 11 watt 14 watt 18 watt 23 watt 29 watt

                                  3 Tornado ndash 5 watt 8 watt 11 watt 14 watt 18 watt 23watt 29 watt

                                  4 T5 slim tube 28 watt

                                  Coil plant ndash Philips Electronics India is the only company that produces coils in the whole

                                  lighting industries in the world and in India only at the MOHALI PLANT

                                  22

                                  Chapter-II

                                  OBJECTIVES OF THE STUDY

                                  23

                                  OBJECTIVES OF THE STUDY

                                  To study the various aspects of Satisfaction Level of the Employees working at Philips

                                  Electronics India Ltd Mohali

                                  To analyze the effect of Job satisfaction on the organisation

                                  To determine the relation between job satisfaction of employees and their commitment

                                  towards the organisation

                                  To analyze the performance model adopted by the Philips Electronics India Ltd Mohali

                                  to handle their manpower

                                  To suggest remedial measures for the improvement of the companyrsquos performance

                                  24

                                  Chapter-III

                                  Employees Commitment

                                  25

                                  Employees who are engaged in their work and committed to their organizations give companies

                                  crucial competitive advantagesmdashincluding higher productivity and lower employee turnover

                                  Thus it is not surprising that organizations of all sizes and types have invested substantially in

                                  policies and practices that foster engagement and commitment in their workforces

                                  But what are employee engagement and commitment exactly This report examines the ways in

                                  which employers and corporate consultants define these terms today and offers ideas for

                                  strengthening employee engagement Though different organizations define engagement

                                  differently some common themes emerge These themes include employeesrsquo satisfaction with

                                  their work and pride in their employer the extent to which people enjoy and believe in what they

                                  do for work and the perception that their employer values what they bring to the table The

                                  greater an employeersquos engagement the more likely he or she is to ldquogo the extra milerdquo and deliver

                                  excellent on-the-job performance In addition engaged employees may be more likely to commit

                                  to staying with their current organization Software giant Intuit2 for example found that highly

                                  engaged employees are 13 times more likely to be high performers than less engaged

                                  employees They are also five times less likely to voluntarily leave the company

                                  Clearly engagement and commitment can potentially translate into valuable business results for

                                  an organization To help you reap the benefits of an engaged committed workforce at your

                                  organization this report provides guidelines for understanding and measuring employee

                                  engagement and for designing and implementing effective engagement initiatives As you will

                                  26

                                  see everyday human resource practices such as recruitment training performance management

                                  and workforce surveys can provide powerful levers for enhancing engagement

                                  Employee Engagement Key Ingredients

                                  ldquoEmployee Engagement Definedrdquo shows examples of engagement definitions used by various

                                  corporations and consultancies Clearly definitions of employee engagement vary greatly across

                                  organizations Many managers wonder how such an elusive concept can be quantified The term

                                  does encompass several ingredients for which researchers have developed measurement

                                  techniques These ingredients include the degree to which employees fully occupy themselves in

                                  their work as well as the strength of their commitment to the employer and role Fortunately

                                  there is much research on these elements of engagementmdashwork that has deep roots in individual

                                  and group psychology

                                  Definition

                                  ldquoNo company small or large can win over the long run without energized employees who

                                  believe in the [firms] mission and understand how to achieve it Thats why you need to take the

                                  measure of employee engagement at least once a year through anonymous surveys in which

                                  people feel completely safe to speak their mindsrdquo

                                  -Jack and Suzy Welch-

                                  Common Themes How Companies Measure Engagement

                                  Employers typically assess their employeesrsquo engagement levels with company-wide attitude

                                  or opinion surveys

                                  27

                                  1048657 Pride in employer

                                  1048657 Satisfaction with employer

                                  1048657 Job satisfaction

                                  1048657 Opportunity to perform well at challenging work

                                  1048657 Recognition and positive feedback for onersquos contributions

                                  1048657 Personal support from onersquos supervisor

                                  1048657 Effort above and beyond the minimum

                                  1048657 Understanding the link between onersquos job and the organizationrsquos mission

                                  1048657 Prospects for future growth with onersquos employer

                                  1048657 Intention to stay with onersquos employer

                                  The Link Between Employer Practices and Employee Engagement

                                  How does an engaged workforce generate valuable business results for an organization The

                                  process starts with employer practices such as job and task design recruitment selection

                                  training compensation performance management and career development Such practices affect

                                  employeesrsquo level of engagement as well as job performance Performance and engagement then

                                  interact to produce business results Figure 1 depicts these relationships

                                  28

                                  EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

                                  1048657 How do you and other managers in your

                                  organization define commitment

                                  1048657 Are some employees in your company

                                  engaged in their work but not committed to

                                  the organization Committed to staying with

                                  your firm but not exactly engaged in their

                                  work Both engaged and committed

                                  1048657 To whom are your organizations employees

                                  committed The company Their supervisor

                                  Co-workers Team members Customers

                                  1048657 What business results has commitment from

                                  1048657 How do you and other managers in your

                                  organization define employee engagement

                                  1048657 How do you know that certain employees in

                                  your company are engaged Do they relish

                                  their jobs Enjoy specific responsibilities or

                                  tasks Willingly ldquogo the extra milerdquo

                                  1048657 In teams departments or business units in

                                  your company that have a large number of

                                  engaged employees what business results

                                  are you seeing Higher productivity Lower

                                  costs Greater revenues More efficiency

                                  29

                                  employees created for your organization For

                                  example has commitment reduced turnover

                                  and therefore decreased recruitment hiring

                                  and training costs

                                  1048657 What does your company do to reciprocate

                                  employees commitment Is the organization

                                  living up to its side of the bargain

                                  Lower turnover Higher product or service

                                  quality

                                  1048657 Conversely how do disengaged employees

                                  behave and what are the consequent costs

                                  for their teams units-and your entire

                                  company

                                  As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

                                  temperament attitudes and personality He or she uses these attributes to accomplish work

                                  behaviors according to organization-defined procedures by applying tools equipment andor

                                  technology Work behaviors in turn create the products and services that make an organization

                                  successful We classify work behaviors into three categories those required to accomplish duties

                                  and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

                                  employee contributes for the good of the organization (voluntary behaviors) and behaviors

                                  prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

                                  other counterproductive or illegal actions) Of course job performance occurs in an

                                  organizational context which includes elements such as leadership physical setting and social

                                  setting

                                  30

                                  Employers naturally want to encourage workers to perform prescribed and voluntary activities

                                  while avoiding proscribed ones To achieve these goals organizations use a number of HR

                                  practices that directly affect the person process and context components of job performance

                                  Employeesrsquo reactions to these practices determine their levels of engagement and commitment

                                  31

                                  Chapter-IV

                                  32

                                  LITERATURE OF THE REVIEW

                                  ldquo Job Satisfaction That Leads To The Commitment Of

                                  The Employees in The Organisationrdquo

                                  Literature of Review

                                  Gerge Bill Authentic Leadership

                                  In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

                                  point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

                                  What he means is that purpose is what drives employee commitment not the financial

                                  rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

                                  33

                                  hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

                                  are shareholders who can benefit from improved financials what draws people to their

                                  chosen careers is the work itself and its purpose in the world more than the profit

                                  possibilities

                                  Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

                                  that you cannot inspire employees by urging them to help management get the companyrsquos

                                  stock price uprdquo

                                  There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

                                  authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

                                  purpose of our work it means recognizing the purpose our organization fulfills that goes

                                  beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

                                  contribute to a larger purposerdquo

                                  In Built to Last Jim Collins and James Porras spend an entire book explaining their five

                                  year research study of major companies that led to this conclusion about employee

                                  commitment Purpose within a company is what sustains it profit is important but when

                                  itrsquos the prime directive companies falter

                                  -Marshal Goldsmith-

                                  How to Increase Employee Commitment

                                  In practice this involves walking the talk being transparent communicating effectively treating

                                  people equally teaching leading subordinates to increasingly excellent performance ndash and

                                  responding to subordinates as mature individuals who are owed fairness the truth and

                                  recognition of their achievements

                                  34

                                  Since managers interact directly and frequently with subordinates they are usually more tuned

                                  in to how employees are feeling than are executives Managers are in a better position to know

                                  for example when employees are feeling alienated and disengaged from their work which is

                                  very common today -- and expensive

                                  Gaining employee commitment results in greater profits because enthusiastic employees stay

                                  contribute discretionary effort and engage customers Performance soars when customers are

                                  enthused and stay and when executives managers and employees are a collaborative team

                                  united in achieving common goals

                                  But managers are often called middle managers for good reason their job is to motivate and

                                  guide subordinates while they at the same time are being judged by their bosses Because of

                                  their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                                  create relationships with potential allies especially those with greater power who have access to

                                  top decision makers

                                  Harvard University Factors that Impact Employee Well Being Commitment and

                                  Productivity

                                  Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                                  corporate bottom line A new trend in our dawning age of social sustainability is that many

                                  experts believe more attention should be paid to the dotted line - the one signed when a person

                                  35

                                  commits to employment at a company New Harvard research validates this approach affirming

                                  that trust and purpose play a significant role in building successful productive workplaces

                                  The behavioral research conducted by a team at Harvard University and Massachusetts General

                                  Hospital identifies the factors most likely to impact 21st century employee well being

                                  commitment and productivity The researchers found that commitment is largely influenced by

                                  ones sense of purpose feeling of personal impact and overall trust in the organization

                                  Productivity is largely affected by the quality of human relationships including cooperative

                                  social group moods and interaction

                                  The results lead us to conclude that workplaces that provide positive environments that foster

                                  interpersonal trust and quality personal relationships create the most committed and productive

                                  employees says Nancy Etcoff PhD the lead researcher on the study

                                  Expert Shares Keys to Building Successful Workplace Relationships

                                  According to business strategist Courtney Anderson JD MBA Outstanding leadership

                                  today means much more than just doing your job Success is creating an environment that fosters

                                  happy committed productive team members

                                  Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                                  does not have to be difficult The biggest challenge she says is making the time to truly change

                                  in our overscheduled instant access competitive work environments With a little know-how it

                                  can be easy to evolve workplace well being and respond to these compelling research results

                                  -Mark Howell-

                                  CEO Bright Point

                                  High-performing companies recognize that employee commitment is a major contributing factor

                                  toward sustaining long-term success and creating value An engaged employee is involved and

                                  excited about their work and acts in a manner that will forward the organizationrsquos interest An

                                  36

                                  engaged workforce helps optimize and retain talent for the long-term because the employees

                                  choose to stay even when other employment alternatives exist

                                  According to Walker Information the top three drivers of employee commitment are

                                  Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                                  want to enjoy their work feel they are appreciated and know they are making a contribution to

                                  their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                                  and are trusted by their leadership have a greater dedication and are ultimately more productive

                                  on the job However according to recent data provided by the National Business Research

                                  Institute (NBRI) only 31 of all employees are truly engaged

                                  At BrightPoint we take employee engagement seriously and we work to create a culture that

                                  inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                                  employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                                  determined that close to 80 of respondents indicated they were satisfied with their jobs and

                                  daily activities General employee satisfaction increases when managers take an active interest

                                  in their employees beyond their day-to-day job responsibilities According to NBRI managers

                                  that actively coach build relationships and keep an open dialogue with their employees improve

                                  employee engagement

                                  We have a diverse workforce where each employee brings unique value and has individual

                                  needs Managers are learning to manage the individual and not the position In order to give

                                  managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                                  leadership training workshops and continual learning resources In 2011 906 of managers at

                                  BrightPoint NA participated in the development opportunities offered and also made an effort to

                                  37

                                  help reinforce the learning of their team members This signals that our leadership team is taking

                                  an active interest in professional development and its connection to employee commitment

                                  As BrightPoint continues to increase focus on employee engagement the organization will grow

                                  stronger and maintain a substantial advantage over our competition Our employees possess the

                                  knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                                  through their genuine commitment will deliver what our customers want with increasing

                                  efficiency and effectiveness Our responsibility is value-creation by growing our business and

                                  maintaining high levels of customer service and loyalty We believe the best way to accomplish

                                  this is through a strong committed and engaged workforce

                                  Performance Model Adopted At Mohali Plant

                                  38

                                  Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                                  39

                                  Recruiting

                                  The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                                  applicants also can influence future employeesrsquo engagement and commitment If your firm has

                                  designed jobs specifically to engage employees then organization want to ensure that recruiting

                                  ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                                  skilled team environment or minimal supervision Applicants who notice and respond to these

                                  ads will more likely be motivated by these features Also consider how organization might best

                                  seek candidates from inside your organization When Organisation recruit existing employees for

                                  desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                                  commitment (by providing growth and advancement opportunities to employees in return for

                                  their loyalty) If Organisation recruit from outside when qualified internal candidates are

                                  available Organization may unwittingly suggest to current employees that your company is not

                                  willing to reciprocate their commitment Existing staff may then begin questioning their own

                                  commitment to the firm By contrast organisation recruit external candidates to both the job and

                                  your organization For these candidates ensure that recruiting messages highlight attractive job

                                  features organizational values and commitment reciprocity That is in return for performance

                                  and dedication your company offers competitive pay and benefits flexible work hours and

                                  learning and career advancement opportunities Also remember that prospective employees have

                                  multiple commitments You will inevitably have to compete with those commitments as

                                  organization try to attract candidates to your firm Most people find it easier to make a new

                                  commitment when it is compatible with their other obligations For example you boost your

                                  chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                                  work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                                  Commitmentrdquo

                                  40

                                  Employee Selection

                                  Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                                  fill available positions When organisation select the right individuals for the right jobs new

                                  hires carry out their work more smoothly and experience fewer performance problems The

                                  result Greater enjoyment ofmdashand engagement inmdashthe job

                                  To enhance engagement through your selection of employees identify those candidates who are

                                  best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                                  that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                                  they know about the role and having them provide work samples Most candidates will view

                                  these techniques more positively than tests with less apparent relevance such as personality and

                                  integrity assessments Successful candidates feel good about having ldquopassed the test and see

                                  company as careful and capable for having selected them A positive initial impression of an

                                  employer encourages growth of long-term commitment

                                  Training and Development

                                  Training and development can serve as additional levers for enhancing engagement and

                                  commitment For new hires training usually begins with orientation Orientation presents several

                                  important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                                  important it gives you a chance to encourage employee engagement by explaining how the new

                                  hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                                  Electronics describe how r company is organized introduce the new employee to his or her co-

                                  workers give the person a tour of the area where he or she will be working and explain safety

                                  regulations and other procedural matters In short you foster person-organization fitmdashvital for

                                  developing productive and dedicated employees Through training you help new and current

                                  41

                                  employees acquire the knowledge and skills they need to perform their jobs And employees who

                                  enhance their skills through training are more likely to engage fully in their work because they

                                  derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                                  company as well as their own employability in the job market In addition most companies offer

                                  higher wages for skilled workers to compensate them for their greater value and to discourage

                                  turnover

                                  Compensation

                                  Like the HR practices discussed above compensation can powerfully influence employee

                                  engagement and commitment Some compensation components encourage commitment to

                                  employers while others motivate engagement in the job It is possible to stimulate one and not

                                  the other though itrsquos generally better to foster both For example a company that offers a strong

                                  performance incentive system but no retirement plan will probably realize exceptional

                                  engagement from its workers however they may eventually commit themselves to another

                                  company that does offer a good retirement plan Meanwhile an organization that offers generous

                                  retirement benefits but a traditional seniority-based pay grade system may have committed

                                  employees however these workers might deliver pedestrian performance as they bide their time

                                  until retirement In designing compensation plans you therefore need to consider employee

                                  engagement and commitment strategically

                                  Encourage managers to include employees in the goal-setting process This technique helps to

                                  ensure that workers understand the goals It also promotes acceptance of challenging objectives

                                  because people generally feel more committed to goals they have helped define In addition

                                  consider how you and other managers will recognize and encourage contributions that exceed

                                  expectations For example when a piece of equipment malfunctions Joe finds other ways to

                                  maintain production rather than merely shutting down the machine and waiting for the

                                  42

                                  maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                  offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                  up Performance management processes operate on a continuous basis Therefore they provide

                                  perhaps the best ongoing opportunities for employers to foster employee engagement and

                                  commitment For example managers can use routine discussions about performance and

                                  feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                  which tasks are most challenging During such discussions managers also can define what going

                                  above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                  contributions An employeersquos aspirations and career goals can receive careful attention during

                                  performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                  can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                  your organization and the employeersquos other life commitments Through such means the

                                  organization personalizes its relationship to each employee and provides support while also

                                  expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                  To further engage employees and win their commitment through your performance management

                                  programs consider how to treat your organizationrsquos most experienced employees In many cases

                                  these employees understand the intricacies of a job better than their supervisors or managers do

                                  By virtue of long identification with your organization they may be deeply committed to high-

                                  level goals They use their expertise to contribute in ways that newer employees simply cannot

                                  match But many of them also may be planning to retire soon especially if they are from the

                                  ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                  a performance management system that recognizes and rewards proactive sharing of knowledge

                                  and expertise among co-workers For example create knowledge repositories or learning

                                  histories that can be stored in databases that employees can access and then create incentives

                                  43

                                  for people who contribute to and use these repositories Of course effective performance

                                  management systems also identify employees who are not meeting expectations Failing to

                                  address problem performance can erode other employeesrsquo engagement and commitment as their

                                  workloads increase and they conclude that the company is willing to tolerate poor performance

                                  If feedback coaching and remedial training are of little avail the manager may need to move the

                                  person to a different position within the company where he or she can make a more valuable

                                  contribution or let the individual go if there is no good match elsewhere in the organization

                                  44

                                  Chapter-V

                                  RESEARCH METHODOLOGY

                                  The basic task of research is to generate accurate information for use in decision-making

                                  Research can be defined as the systematic and objective process of gathering recording and

                                  analyzing data for aid in making business decisions As the project involves analyzing of

                                  45

                                  financial structure the research is exploratory in nature covering financial parameters and come

                                  of the important ratios to carry out research There are basically two techniques adopted for

                                  obtaining information

                                  Primary Data

                                  Secondary Data

                                  Primary Data is gathered specifically for the project at hand through personal interviews with

                                  the accounts officers

                                  Sample Size = 100 Employees

                                  Secondary data is previously collected and assembled for some project other than the one at

                                  hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                  less expensive than the primary date

                                  Secondary Data can be obtained from both external and internal sources

                                  External data may be collected from books and periodicals government sources media and other

                                  commercial sources

                                  Internal data is that secondary data which is created recorded or generated by the organization

                                  As the project is explanatory in nature secondary data is collected from the reports of the

                                  company books journals and interest Secondary data is gathered from annual reports official

                                  records and standing orders of the units

                                  CHAPTER - VI

                                  DATA ANALYSIS AND INTERPRETATION

                                  46

                                  The data after collection is to be processed and analyzed in accordance with the outline

                                  and down for the purpose at the time of developing research plan

                                  Technically speaking processing implies editing coding classification and tabulation of

                                  collected data so that they are amenable to analysis The term analysis refers to the computation

                                  of certain measures along with searching for pattern groups Thus in the process of analysis

                                  relationship or difference should be subjected to statistical tests of significance to determine with

                                  what validity data can be said to indicate any conclusions

                                  The analysis of data in a general way involves a number of closely related operations

                                  which are performed with the purpose of summarizing the collected data and organizing them in

                                  such a manner that they answer the research questions In this study the researcher followed

                                  above process carefully and it is presented in this chapter

                                  47

                                  Table 41 ndash To know the department in which employees are belongs to

                                  S

                                  ou rc

                                  e

                                  survey data

                                  Inference

                                  From the above table it shows that 35 of employees are belongs to

                                  production department

                                  FIGURE 41

                                  S

                                  SI No

                                  D

                                  Department

                                  N

                                  No of Respondents

                                  P

                                  Percentage

                                  1

                                  1

                                  M

                                  Mechanical

                                  3

                                  30

                                  3

                                  30

                                  2

                                  2

                                  E

                                  Electrical

                                  2

                                  25

                                  2

                                  25

                                  3

                                  3

                                  P

                                  Production

                                  3

                                  35

                                  3

                                  35

                                  4

                                  4

                                  O

                                  Others

                                  1

                                  10

                                  1

                                  10

                                  T

                                  Total

                                  1

                                  100

                                  1

                                  100

                                  48

                                  REPRESENTS THE DEPARTMENT

                                  Table 42 ndash To know working experience of the employees

                                  Source survey data

                                  Inference

                                  From the above table it shows that 34 of the employees have 4 ndash 6

                                  years experience

                                  S

                                  SI No

                                  W

                                  Work Experience

                                  N

                                  No of Respondents

                                  P

                                  Percentage

                                  1

                                  1

                                  B

                                  Below 2 years

                                  1

                                  33

                                  1

                                  13

                                  2

                                  2

                                  2

                                  2ndash 4 years

                                  3

                                  30

                                  3

                                  30

                                  3

                                  3

                                  4

                                  4ndash 6 years

                                  3

                                  34

                                  3

                                  34

                                  4

                                  4

                                  A

                                  Above 6 years

                                  2

                                  23

                                  2

                                  23

                                  T

                                  otal

                                  1

                                  100

                                  1

                                  100

                                  49

                                  FIGURE 42

                                  REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                  Table 43 ndash To know the physical working environment

                                  S

                                  SI No

                                  W

                                  Working Environment

                                  N

                                  No of Respondents

                                  P

                                  Percentage

                                  1

                                  1

                                  E

                                  Excellent

                                  1

                                  12

                                  1

                                  12

                                  2

                                  2

                                  G

                                  Good

                                  5

                                  57

                                  5

                                  57

                                  3

                                  3

                                  F

                                  Fair

                                  2

                                  28

                                  2

                                  28

                                  4

                                  4

                                  P

                                  Poor

                                  0

                                  03

                                  0

                                  33

                                  5

                                  5

                                  V

                                  Very Poor

                                  0

                                  00

                                  0

                                  00

                                  T

                                  Total

                                  1

                                  100

                                  1

                                  100

                                  Source survey data

                                  Inference

                                  From the above table it shows that 57 of the employees were feeling good about the working environment

                                  50

                                  FIGURE 43

                                  REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                  51

                                  Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                  S

                                  SI No

                                  N

                                  Non-Monitory Benefits offered

                                  to Employees

                                  N

                                  No of Respondents

                                  P

                                  Percentage

                                  1

                                  1

                                  H

                                  Highly Satisfied

                                  1

                                  14

                                  1

                                  14

                                  2

                                  2

                                  S

                                  Satisfied

                                  5

                                  54

                                  5

                                  54

                                  3

                                  3

                                  N

                                  Neither Satisfied nor Dissatisfied

                                  2

                                  25

                                  2

                                  25

                                  4

                                  4

                                  D

                                  Dissatisfied

                                  0

                                  05

                                  0

                                  05

                                  5

                                  5

                                  H

                                  Highly Dissatisfied

                                  0

                                  02

                                  0

                                  02

                                  Total 1

                                  100

                                  1

                                  100

                                  Source survey data

                                  Inference

                                  From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                  FIGURE 44

                                  REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                  52

                                  Table 45 ndash To know the satisfaction level of respondents towards the work

                                  assigned

                                  Source survey dataInference

                                  From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                  FIGURE 45

                                  S

                                  SI No

                                  A

                                  Amount of Work

                                  N

                                  No of Respondents

                                  P

                                  Percentage

                                  1

                                  1

                                  H

                                  Highly satisfied

                                  2

                                  20

                                  2

                                  20

                                  2

                                  2

                                  S

                                  Satisfied

                                  4

                                  45

                                  4

                                  45

                                  3

                                  3

                                  N

                                  Neither Satisfied nor Dissatisfied

                                  1

                                  12

                                  1

                                  12

                                  4

                                  4

                                  D

                                  Dissatisfied

                                  1

                                  18

                                  1

                                  18

                                  5

                                  5

                                  H

                                  Highly Dissatisfied

                                  0

                                  06

                                  0

                                  06

                                  Total 1

                                  100

                                  1

                                  100

                                  53

                                  REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                  54

                                  Table 46 ndash Opinion about the career development programme in their organisation

                                  S

                                  SI No

                                  C

                                  Career Development

                                  N

                                  No of Respondents

                                  P

                                  Percentage

                                  H

                                  Highly satisfied

                                  1

                                  12

                                  1

                                  12

                                  S

                                  Satisfied

                                  5

                                  56

                                  5

                                  56

                                  N

                                  Neither Satisfied nor Dissatisfied

                                  2

                                  22

                                  2

                                  22

                                  D

                                  Dissatisfied

                                  1

                                  10

                                  1

                                  10

                                  H

                                  Highly Dissatisfied

                                  0

                                  00

                                  0

                                  00

                                  Total 1

                                  100

                                  1

                                  100

                                  Source survey data

                                  Inference

                                  From the above table it shows that 56 of the employees were satisfied

                                  with the opinion about the carrier development programme in their organisation

                                  FIGURE 46

                                  REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                  PROGRAMME IN THEIR ORGANISATION

                                  55

                                  Table 47 ndash To know the cooperation of co-workers

                                  S

                                  SI No

                                  C

                                  Co-operation of Workers

                                  N

                                  No of Respondents

                                  P

                                  Percentage

                                  1

                                  1

                                  H

                                  Highly satisfied

                                  2

                                  20

                                  2

                                  20

                                  2

                                  2

                                  S

                                  Satisfied

                                  6

                                  66

                                  6

                                  66

                                  3

                                  3

                                  N

                                  Neither Satisfied nor Dissatisfied

                                  1

                                  11

                                  1

                                  11

                                  4

                                  4

                                  D

                                  Dissatisfied

                                  0

                                  03

                                  0

                                  03

                                  5

                                  5

                                  H

                                  Highly Dissatisfied

                                  0

                                  00

                                  0

                                  00

                                  Total 1

                                  100

                                  1

                                  100

                                  Source survey data

                                  Inference

                                  From the above table it shows that 66 of the employees were satisfied

                                  with the cooperation of co-workers

                                  FIGURE 47

                                  56

                                  REPRESENTS THE COOPERATION OF CO-WORKERS

                                  57

                                  Table 48 ndash To know the satisfaction of Respondents with top management

                                  S

                                  SI No

                                  S

                                  Satisfaction with Top

                                  Management

                                  N

                                  No of Respondents

                                  P

                                  Percentage

                                  1

                                  1

                                  H

                                  Highly satisfied

                                  2

                                  26

                                  2

                                  26

                                  2

                                  2

                                  S

                                  Satisfied

                                  5

                                  51

                                  5

                                  51

                                  3

                                  3

                                  N

                                  Neither Satisfied nor Dissatisfied

                                  1

                                  17

                                  1

                                  17

                                  4

                                  4

                                  D

                                  Dissatisfied

                                  0

                                  06

                                  0

                                  06

                                  5

                                  5

                                  H

                                  Highly dissatisfied

                                  0

                                  00

                                  0

                                  00

                                  Total 1

                                  100

                                  1

                                  100

                                  Source survey data

                                  Inference

                                  From the above table it shows that 51 of the employees were satisfied with the top management

                                  FIGURE 48

                                  58

                                  REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                  Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                  Source survey data

                                  Inference

                                  From the above table it shows that 67 of the employees were satisfied with their subordinates

                                  S

                                  SI

                                  No

                                  S

                                  Satisfaction with Subordinates

                                  N

                                  No of Respondents

                                  P

                                  Percentage

                                  1

                                  1

                                  H

                                  Highly satisfied

                                  1

                                  12

                                  1

                                  12

                                  2

                                  2

                                  S

                                  Satisfied

                                  6

                                  67

                                  6

                                  67

                                  2

                                  3

                                  N

                                  Neither Satisfied nor Dissatisfied

                                  1

                                  14

                                  1

                                  14

                                  4

                                  D

                                  Dissatisfied

                                  0

                                  07

                                  0

                                  07

                                  5

                                  5

                                  H

                                  Highly Dissatisfied

                                  0

                                  00

                                  0

                                  00

                                  Total 1

                                  100

                                  1

                                  100

                                  59

                                  FIGURE 49

                                  REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                  60

                                  Table 410 ndash To know the level of satisfaction regarding nature of job

                                  S

                                  SI No

                                  J

                                  Job Satisfaction

                                  N

                                  No of Respondents

                                  P

                                  Percentage

                                  1

                                  1

                                  H

                                  Highly satisfied

                                  2

                                  22

                                  2

                                  22

                                  2

                                  2

                                  S

                                  Satisfied

                                  5

                                  56

                                  5

                                  56

                                  3

                                  3

                                  N

                                  Neither Satisfied nor Dissatisfied

                                  1

                                  16

                                  1

                                  16

                                  4

                                  4

                                  D

                                  Dissatisfied

                                  0

                                  07

                                  0

                                  07

                                  5

                                  5

                                  H

                                  Highly Dissatisfied

                                  0

                                  00

                                  0

                                  00

                                  Total 1

                                  100

                                  1

                                  100

                                  Source survey dataInference

                                  From the above table it shows that 56 of the employees were satisfied with their job

                                  FIGURE 410

                                  61

                                  REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                  Table 411 ndash To know whether there is any job pressure in their work

                                  Source survey data

                                  Inference

                                  From the above table it shows that 72 of employees said there is job pressure in their work

                                  FIGURE 411

                                  REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                  S

                                  SI No

                                  J

                                  Job Pressure

                                  N

                                  No of Respondents

                                  P

                                  Percentage

                                  1

                                  1

                                  Y

                                  Yes

                                  7

                                  72

                                  7

                                  72

                                  2

                                  2

                                  N

                                  No

                                  2

                                  28

                                  2

                                  28

                                  T

                                  Total

                                  1

                                  100

                                  1

                                  100

                                  62

                                  Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                  amp talents

                                  S

                                  SI No

                                  D

                                  Development of Skills and

                                  Talents

                                  N

                                  No of Respondents

                                  P

                                  Percentage

                                  1

                                  1

                                  H

                                  Highly Agree

                                  1

                                  12

                                  1

                                  12

                                  2

                                  2

                                  A

                                  Agree

                                  5

                                  52

                                  5

                                  52

                                  3

                                  3

                                  N

                                  Neither Agree nor Disagree

                                  2

                                  28

                                  2

                                  28

                                  4

                                  4

                                  D

                                  Disagree

                                  0

                                  06

                                  0

                                  06

                                  5

                                  5

                                  H

                                  Highly Disagree

                                  0

                                  02

                                  0

                                  02

                                  Total 1

                                  100

                                  1

                                  100

                                  Source survey data

                                  Inference

                                  From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                  63

                                  FIRGURE 412

                                  REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                  64

                                  Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                  S

                                  SI No

                                  W

                                  Welfare Facilities

                                  N

                                  No of Respondents

                                  P

                                  Percentage

                                  1

                                  1

                                  H

                                  Highly satisfied

                                  0

                                  09

                                  9

                                  09

                                  2

                                  2

                                  S

                                  Satisfied

                                  5

                                  57

                                  5

                                  57

                                  3

                                  3

                                  N

                                  Neither Satisfied nor Dissatisfied

                                  2

                                  29

                                  2

                                  29

                                  4

                                  4

                                  D

                                  Dissatisfied

                                  5

                                  05

                                  0

                                  05

                                  5

                                  5

                                  H

                                  Highly Dissatisfied

                                  0

                                  00

                                  0

                                  00

                                  Total 1

                                  100

                                  1

                                  100

                                  Source survey data

                                  Inference

                                  From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                  FIGURE 413

                                  REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                  65

                                  Table 414 ndash To know the employee satisfaction towards the salary

                                  Source survey data

                                  Inference

                                  From the above table it shows that 67 of the employees were satisfied

                                  with their salary

                                  FIGURE 414

                                  REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                  S

                                  SI No

                                  P

                                  Payment Satisfaction

                                  N

                                  No of Respondents

                                  P

                                  Percentage

                                  1

                                  1

                                  Y

                                  Yes

                                  6

                                  67

                                  6

                                  67

                                  2

                                  2

                                  N

                                  No

                                  3

                                  33

                                  3

                                  33

                                  T

                                  otal

                                  1

                                  100

                                  1

                                  100

                                  66

                                  Table 415 ndash To know the employees willingness amp Commitment Towards

                                  Organisation

                                  Source survey data

                                  Inference

                                  From the above table it shows that 59 of the employees were willing to

                                  continue in this organisation

                                  FIGURE 415

                                  REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                  S

                                  SI No

                                  W

                                  Willingness to Work

                                  N

                                  No of Respondents

                                  P

                                  Percentage

                                  1

                                  1

                                  Y

                                  Yes

                                  5

                                  59

                                  5

                                  59

                                  2

                                  2

                                  N

                                  No

                                  4

                                  41

                                  4

                                  41

                                  T

                                  Total

                                  1

                                  00

                                  1

                                  00

                                  67

                                  CHI-SQUARE METHOD

                                  The chi square test is one of the simplest and most widely used non-

                                  parametric tests in statistical work As a non-parametric test it can be used to determine

                                  if categorical data shows dependency or the two classifications are independent It can

                                  also be used to make comparisons between theoretical population and actual data

                                  when categories are used

                                  n

                                  Chi square χsup2= sum (O-E) sup2 E

                                  i =1

                                  Where O= observed frequency

                                  E= expected frequency

                                  68

                                  OBSERVED FREQUENCY

                                  Table 419 shows the relationship between the department and the job satisfaction

                                  Over All

                                  Job

                                  SatisfactionHighly

                                  SatisfiedSatisfied

                                  Neither

                                  Satisfied nor

                                  Dissatisfied

                                  DissatisfiedHighly

                                  Dissatisfied

                                  Sub

                                  Total

                                  Mechanical 5 6 14 3 2 30

                                  Electrical 6 8 6 3 2 25

                                  Production 9 13 7 4 2 35

                                  Others 2 3 2 2 1 10

                                  Sub Total 22 30 29 12 7 100

                                  69

                                  EXPECTED FREQUENCY

                                  Over All

                                  Job

                                  SatisfactionHighly

                                  SatisfiedSatisfied

                                  Neither

                                  Satisfied nor

                                  Dissatisfied

                                  DissatisfiedHighly

                                  Dissatisfied

                                  Sub

                                  Total

                                  Mechanical 7 8 9 4 2 30

                                  Electrical 5 8 7 3 2 25

                                  Production 8 11 10 4 2 35

                                  Others 2 3 3 1 1 10

                                  Sub Total 22 30 29 12 7 100

                                  Null Hypothesis (Ho)

                                  There is no significant difference between the department and the job satisfaction

                                  Alternative Hypothesis (Ho)

                                  There is significant difference between the job satisfaction

                                  Co Relation

                                  70

                                  Chapter-V

                                  CONCLUSIONS AND

                                  RECOMMENDATIONS

                                  71

                                  CONCLUSION

                                  On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                  Ltd Mohali made in the previous chapters following conclusions are drawn

                                  General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                  Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                  environment of the company is very healthy The visitors feel happy after the campus

                                  Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                  indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                  building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                  Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                  its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                  position by channelising these internal accruals to fund its expansion programmes

                                  Working results PTL has registered a handsome and constant growth in its profits because

                                  of a brisk demand for new and better technology electronic items None of the other electronic

                                  company has shown such a steady growth Philips has recorded the lowest current ratio

                                  However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                  velocity of creditors and debtors only due to commitment of itrsquos employees

                                  72

                                  SUMMARY

                                  According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                  employee loyalty are praise and recognition a sense of contribution to the company learning and

                                  development and having a best friend at work

                                  Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                  than money perks or titles Here are eight tips regarding recognition Remember these and your

                                  employees may just start whistling while they work It is up to me The corporate culture or

                                  financial rewards will not make your team successful It is up to you Recognition is one thing

                                  that is completely in your control

                                  Strong relationships are vital in todays economy Strengthening employee relationships is even

                                  more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                  do more with less keeping quality employees becomes even more critical As a manager it is

                                  your job to bond your best people to your company through recognition And you also must help

                                  direct and motivate your core performers

                                  Simple rewards earn big returns There are some relatively simple things you can do that will

                                  earn big returns For example remember your employees birthdays and work anniversaries find

                                  out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                  spend time with their kids) make the most of your formal service awards with some preparation

                                  and a group presentation walk around your department every day and talk to your

                                  people and thank them sincerely and often

                                  73

                                  Make it specific Praise and recognition must be specific to have impact General praise such as

                                  You do great work actually can have the opposite effect and leave your employees wondering

                                  Does he have any idea what I really do around here Specific praise links individual

                                  accomplishments to company goals For example Cheryl I noticed the way you handled that

                                  customer complaint Great work As you know we value quick resolutions of problems as

                                  one of our core strategies

                                  Ask the best to stay Call your best people into your office one at a time Let that bright young

                                  college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                  your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                  high-impact performers report that they left their last job because No one ever asked me to

                                  stay

                                  Forget cash

                                  Remember the saying Money cant buy everything Well its true Dont wait until you can

                                  offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                  work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                  recognized and involved they are much less likely to keep asking about money

                                  Recognize

                                  Recognition means most to an employee when it is sincere and spontaneous According to the

                                  largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                  at least every seven days If you wait until a year-end party or an annual review you are waiting

                                  much too long to recognize and you probably are losing people you do not need to

                                  74

                                  Recognition works

                                  Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                  performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                  ways that build high commitment typically are on the order of 30 to 50 percent

                                  Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                  Learn to recognize your employees for their efforts thank them often and reward their

                                  achievements You can awaken them from their anger and apathy and they will fall in love with

                                  their jobs again Chances are you will work together happily ever after

                                  So there is direct relation with employee satisfaction and their commitment towards the

                                  organization and it is also clear from the above discussion that only monetary elements are not

                                  sufficient for employee satisfaction rather other element like employer behavior recognisation

                                  and other moral value

                                  75

                                  RECOMMENDATIONS

                                  PHILIPS should increase its capacity utilization It should work at full capacity to

                                  minimize its cost of production With this increase in capacity utilization the total cost

                                  will spread over more units thereby decreasing the per unit cost

                                  PHILIPS should decrease the credit facilities provided to its consumers The payback

                                  period is quite high in case of debtors as compared to creditors it should be more or less

                                  equal as it will help in improving company liquidity

                                  PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                  business as it accounts very less as compare to other businesses of Philips

                                  Another recommendation for Mohali plant is about the HR department that is they

                                  should appoint permanent and skilled workers as against casual workers which generally add

                                  up to the profit of the company

                                  76

                                  BIBLIOGRAPHY

                                  1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                  2 Monthly Journals of Philips Electronics India Ltd

                                  3 Authentic Leadership Medtronic CEO Bill George

                                  4 wwwindiaphilipscom

                                  5 wwwwikipediacom

                                  6 httpwwwemployeecommitmentcom

                                  7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                  8 Employee Commitment A Leader Ship Guide Joe Folkman

                                  9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                  77

                                  Questionnaire

                                  Name __________________________________________________________

                                  Age______________________________ Gender _______________________

                                  Qualification _______________________ Contact No ___________________

                                  Q1 In which department you are working

                                  Electrical Production Mechanical Other

                                  Q2 What is your working experience

                                  gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                  Q3 How You like the physical Working Environment of the organization

                                  Excellent Good Fair Poor Very Poor

                                  Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                  Highly Dissatisfied Dissatisfied

                                  Q5 Are you satisfied with your work

                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                  Highly Dissatisfied Dissatisfied

                                  Q6 Are you satisfied with the career development programe of the company

                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                  Highly Dissatisfied Dissatisfied

                                  Q7 Is other staff of the organization is co-operative with you

                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                  Highly Dissatisfied Dissatisfied

                                  Q8 Are you satisfied with top level management

                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                  Highly Dissatisfied Dissatisfied

                                  78

                                  Q9 Are you satisfied with your subordinates

                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                  Highly Dissatisfied Dissatisfied

                                  Q10 Are you satisfied with the nature of the Job

                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                  Highly Dissatisfied Dissatisfied

                                  Q11 Do you have any Job Pressure in work

                                  Yes No

                                  Q12 Do you satisfied with the opportunities provided by the organisation

                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                  Highly Dissatisfied Dissatisfied

                                  Q13 Are you satisfied with the welfare facilities provided by the organisation

                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                  Highly Dissatisfied Dissatisfied

                                  Q14 Are you satisfied towards your salary

                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                  Highly Dissatisfied Dissatisfied

                                  Q15 Are you committed towards the organisation

                                  Yes No

                                  Signature

                                  • SSI No
                                  • DDepartment
                                  • NNo of Respondents
                                  • PPercentage
                                  • 11
                                  • MMechanical
                                  • 330
                                  • 330
                                  • 22
                                  • EElectrical
                                  • 225
                                  • 225
                                  • 33
                                  • PProduction
                                  • 335
                                  • 335
                                  • 44
                                  • OOthers
                                  • 110
                                  • 110
                                  • TTotal
                                  • 1100
                                  • 1100
                                  • SSI No
                                  • WWork Experience
                                  • NNo of Respondents
                                  • PPercentage
                                  • 11
                                  • BBelow 2 years
                                  • 133
                                  • 113
                                  • 22
                                  • 2 2ndash 4 years
                                  • 330
                                  • 330
                                  • 33
                                  • 4 4ndash 6 years
                                  • 334
                                  • 334
                                  • 44
                                  • AAbove 6 years
                                  • 223
                                  • 223
                                  • Total
                                  • 1100
                                  • 1100
                                  • SSI No
                                  • AAmount of Work
                                  • NNo of Respondents
                                  • PPercentage
                                  • 11
                                  • HHighly satisfied
                                  • 220
                                  • 220
                                  • 22
                                  • SSatisfied
                                  • 445
                                  • 445
                                  • 33
                                  • NNeither Satisfied nor Dissatisfied
                                  • 112
                                  • 112
                                  • 44
                                  • DDissatisfied
                                  • 118
                                  • 118
                                  • 55
                                  • HHighly Dissatisfied
                                  • 006
                                  • 006
                                  • Total
                                  • 1100
                                  • 1100
                                  • SSI No
                                  • SSatisfaction with Subordinates
                                  • NNo of Respondents
                                  • PPercentage
                                  • 11
                                  • HHighly satisfied
                                  • 112
                                  • 112
                                  • 22
                                  • SSatisfied
                                  • 667
                                  • 667
                                  • 23
                                  • NNeither Satisfied nor Dissatisfied
                                  • 114
                                  • 114
                                  • 4
                                  • DDissatisfied
                                  • 007
                                  • 007
                                  • 55
                                  • HHighly Dissatisfied
                                  • 0 00
                                  • 000
                                  • Total
                                  • 1100
                                  • 1100
                                  • SSI No
                                  • JJob Pressure
                                  • NNo of Respondents
                                  • PPercentage
                                  • 11
                                  • YYes
                                  • 772
                                  • 772
                                  • 22
                                  • NNo
                                  • 228
                                  • 228
                                  • TTotal
                                  • 1100
                                  • 1100
                                  • SSI No
                                  • PPayment Satisfaction
                                  • NNo of Respondents
                                  • PPercentage
                                  • 11
                                  • YYes
                                  • 667
                                  • 667
                                  • 22
                                  • NNo
                                  • 333
                                  • 333
                                  • Total
                                  • 1100
                                  • 1100
                                  • SSI No
                                  • WWillingness to Work
                                  • NNo of Respondents
                                  • PPercentage
                                  • 11
                                  • YYes
                                  • 559
                                  • 559
                                  • 22
                                  • NNo
                                  • 441
                                  • 441
                                  • TTotal
                                  • 100
                                  • 100
                                    • MISSION amp VISION
                                    • Mission
                                    • Vision
                                    • Philips Electronics India Limited
                                      • SSI No
                                      • WWorking Environment
                                      • NNo of Respondents
                                      • PPercentage
                                      • 11
                                      • EExcellent
                                      • 112
                                      • 112
                                      • 22
                                      • GGood
                                      • 557
                                      • 557
                                      • 33
                                      • FFair
                                      • 228
                                      • 228
                                      • 44
                                      • PPoor
                                      • 003
                                      • 033
                                      • 55
                                      • VVery Poor
                                      • 000
                                      • 000
                                      • TTotal
                                      • 1100
                                      • 1100
                                      • SSI No
                                      • NNon-Monitory Benefits offered to Employees
                                      • NNo of Respondents
                                      • PPercentage
                                      • 11
                                      • HHighly Satisfied
                                      • 114
                                      • 114
                                      • 22
                                      • SSatisfied
                                      • 554
                                      • 554
                                      • 33
                                      • NNeither Satisfied nor Dissatisfied
                                      • 225
                                      • 225
                                      • 44
                                      • DDissatisfied
                                      • 005
                                      • 005
                                      • 55
                                      • HHighly Dissatisfied
                                      • 002
                                      • 002
                                      • Total
                                      • 1100
                                      • 1100
                                      • SSI No
                                      • CCareer Development
                                      • NNo of Respondents
                                      • PPercentage
                                      • HHighly satisfied
                                      • 112
                                      • 112
                                      • SSatisfied
                                      • 556
                                      • 556
                                      • NNeither Satisfied nor Dissatisfied
                                      • 222
                                      • 222
                                      • DDissatisfied
                                      • 110
                                      • 110
                                      • HHighly Dissatisfied
                                      • 000
                                      • 000
                                      • Total
                                      • 1100
                                      • 1100
                                      • SSI No
                                      • CCo-operation of Workers
                                      • NNo of Respondents
                                      • PPercentage
                                      • 11
                                      • HHighly satisfied
                                      • 220
                                      • 220
                                      • 22
                                      • SSatisfied
                                      • 666
                                      • 666
                                      • 33
                                      • NNeither Satisfied nor Dissatisfied
                                      • 111
                                      • 111
                                      • 44
                                      • DDissatisfied
                                      • 003
                                      • 003
                                      • 55
                                      • HHighly Dissatisfied
                                      • 000
                                      • 000
                                      • Total
                                      • 1100
                                      • 1100
                                      • SSI No
                                      • SSatisfaction with Top Management
                                      • NNo of Respondents
                                      • PPercentage
                                      • 11
                                      • HHighly satisfied
                                      • 226
                                      • 226
                                      • 22
                                      • SSatisfied
                                      • 551
                                      • 551
                                      • 33
                                      • NNeither Satisfied nor Dissatisfied
                                      • 117
                                      • 117
                                      • 44
                                      • DDissatisfied
                                      • 006
                                      • 006
                                      • 55
                                      • HHighly dissatisfied
                                      • 000
                                      • 000
                                      • Total
                                      • 1100
                                      • 1100
                                      • SSI No
                                      • JJob Satisfaction
                                      • NNo of Respondents
                                      • PPercentage
                                      • 11
                                      • HHighly satisfied
                                      • 222
                                      • 222
                                      • 22
                                      • SSatisfied
                                      • 556
                                      • 556
                                      • 33
                                      • NNeither Satisfied nor Dissatisfied
                                      • 116
                                      • 116
                                      • 44
                                      • DDissatisfied
                                      • 007
                                      • 007
                                      • 55
                                      • HHighly Dissatisfied
                                      • 000
                                      • 000
                                      • Total
                                      • 1100
                                      • 1100
                                      • SSI No
                                      • DDevelopment of Skills and Talents
                                      • NNo of Respondents
                                      • PPercentage
                                      • 1 1
                                      • HHighly Agree
                                      • 112
                                      • 112
                                      • 22
                                      • AAgree
                                      • 552
                                      • 552
                                      • 33
                                      • NNeither Agree nor Disagree
                                      • 228
                                      • 228
                                      • 44
                                      • DDisagree
                                      • 006
                                      • 006
                                      • 55
                                      • HHighly Disagree
                                      • 002
                                      • 002
                                      • Total
                                      • 1100
                                      • 1100
                                      • SSI No
                                      • WWelfare Facilities
                                      • NNo of Respondents
                                      • PPercentage
                                      • 11
                                      • HHighly satisfied
                                      • 009
                                      • 909
                                      • 22
                                      • SSatisfied
                                      • 557
                                      • 557
                                      • 33
                                      • NNeither Satisfied nor Dissatisfied
                                      • 229
                                      • 229
                                      • 44
                                      • DDissatisfied
                                      • 505
                                      • 005
                                      • 55
                                      • HHighly Dissatisfied
                                      • 000
                                      • 000
                                      • Total
                                      • 1100
                                      • 1100
                                        • SUMMARY
                                        • RECOMMENDATIONS
                                        • BIBLIOGRAPHY

                                    18

                                    market could gain the largest market share

                                    bull PHILIPS is committed to enhance its image to the Chinese market as investors

                                    PHILIPS ELECTRONICS MOHALI PLANT

                                    The mohali plant was established in 1985 as PUNJAB ANAND LAMP Ltd as its second

                                    division of lamp industry after the varodra plant at that time it was a joint stock company and

                                    majority of shares was with Punjab Anand Lamp around 75 but in the year 2001 the company

                                    ownership changed and the whole shares was bought by PHILIPS ELECTRONIC INDIA Ltd

                                    and its name was changed to PHILIPS ELECTRONIC INDIA Ltd MOHALI LIGHT

                                    FACTORY

                                    The plant is situated in Industrial focal point PHASE-9 MOHALI near Mohali railway station

                                    and is sreaded in 26 acres Total employees of tis plant is 532 including casual employees This

                                    company is a landmark in the Punjab state as it is the only factory which is most profitable one

                                    than any industry located in Punjab

                                    19

                                    OVERVIEW OF VARIOUS FRONTS OF

                                    PHILIPS ELECTRONICS INDIA Ltd

                                    Manufacturing-

                                    Today the product range of Philips include the following products ndash

                                    Televisions- LCD Plasma Flat Screen Smart Touch XL

                                    Recorders DVD Players I pods and Home Theatre Systems

                                    Audio Products - Audio Systems Remote Controls AudioVideo Accessories

                                    Digital Photo Products and Frames

                                    Portable Audio and Video Systems Accessories like Headphones and Speakers

                                    PC Products - Mouse and Keyboard Multi Media Headsets External Hard Disk Drives

                                    Mobile Phones

                                    Male Shaving and Grooming - Dry Shavers Beard Trimmers

                                    Personal Care - Beauty and Hair Care Products

                                    20

                                    Kitchen Appliances - Blenders and Hand Blenders Juicers and Citruspresses Food

                                    Processors and Mixers Coffee Makers and Kettles Frying and Grilling Appliances

                                    Toasters and Snacking Products

                                    Household Products - Irons Vacuum Cleaners Water Purifiers

                                    Professional Lighting - Industrial Shops and offices Road and Area Hospitality Sports

                                    Lighting City Beautification and Petrol Stations

                                    Automotive Lighting - In Cars Motorcycles and Trucks

                                    Home Lighting

                                    SERVICS

                                    Philips E-waste Management Program in India

                                    Philips has tied up with a recycler for collecting transporting and recycling unwanted broken

                                    down consumer products

                                    At Philips we offer consumers a convenient way of recycling their unwanted obsolete and

                                    damaged Philips products by dropping them off at convenient locations The program

                                    encompasses 8 major cities across India Consumers can approach one of 27 authorized Philips

                                    service centres which will act as collection points for consumer products which need recycling

                                    Our efforts are to expand the network in the near future

                                    Philips ensures that the consumer products received will be recycled in an environment-friendly

                                    manner Philips understand the corporate social responsibility and takes steps towards providing

                                    a safer environment to the future generations We design our products to continuously realize

                                    improvements and reduce their overall life cycle environmental impact Designing products for

                                    21

                                    recycling is an integral part of this approach Our aim is to use our planetrsquos limited resources

                                    effectively and respect the principle of extended producer responsibility This also calls for

                                    manufacturers to engage in developing solutions for effective and efficient recycling of their

                                    products We will continue to promote and invest into improved recycling systems to reduce the

                                    impact of electronic waste on the environment

                                    MANUFACTURING AT MOHALI PLANT ndash

                                    Mohali plant mainly manufactures lighting products basically of domestic usage this includes the

                                    following products ndash

                                    CFL bulbs ndash

                                    1 Genie - 5 watt 8 watt 11 watt

                                    2 Essential ndash 8 watt 11 watt 14 watt 18 watt 23 watt 29 watt

                                    3 Tornado ndash 5 watt 8 watt 11 watt 14 watt 18 watt 23watt 29 watt

                                    4 T5 slim tube 28 watt

                                    Coil plant ndash Philips Electronics India is the only company that produces coils in the whole

                                    lighting industries in the world and in India only at the MOHALI PLANT

                                    22

                                    Chapter-II

                                    OBJECTIVES OF THE STUDY

                                    23

                                    OBJECTIVES OF THE STUDY

                                    To study the various aspects of Satisfaction Level of the Employees working at Philips

                                    Electronics India Ltd Mohali

                                    To analyze the effect of Job satisfaction on the organisation

                                    To determine the relation between job satisfaction of employees and their commitment

                                    towards the organisation

                                    To analyze the performance model adopted by the Philips Electronics India Ltd Mohali

                                    to handle their manpower

                                    To suggest remedial measures for the improvement of the companyrsquos performance

                                    24

                                    Chapter-III

                                    Employees Commitment

                                    25

                                    Employees who are engaged in their work and committed to their organizations give companies

                                    crucial competitive advantagesmdashincluding higher productivity and lower employee turnover

                                    Thus it is not surprising that organizations of all sizes and types have invested substantially in

                                    policies and practices that foster engagement and commitment in their workforces

                                    But what are employee engagement and commitment exactly This report examines the ways in

                                    which employers and corporate consultants define these terms today and offers ideas for

                                    strengthening employee engagement Though different organizations define engagement

                                    differently some common themes emerge These themes include employeesrsquo satisfaction with

                                    their work and pride in their employer the extent to which people enjoy and believe in what they

                                    do for work and the perception that their employer values what they bring to the table The

                                    greater an employeersquos engagement the more likely he or she is to ldquogo the extra milerdquo and deliver

                                    excellent on-the-job performance In addition engaged employees may be more likely to commit

                                    to staying with their current organization Software giant Intuit2 for example found that highly

                                    engaged employees are 13 times more likely to be high performers than less engaged

                                    employees They are also five times less likely to voluntarily leave the company

                                    Clearly engagement and commitment can potentially translate into valuable business results for

                                    an organization To help you reap the benefits of an engaged committed workforce at your

                                    organization this report provides guidelines for understanding and measuring employee

                                    engagement and for designing and implementing effective engagement initiatives As you will

                                    26

                                    see everyday human resource practices such as recruitment training performance management

                                    and workforce surveys can provide powerful levers for enhancing engagement

                                    Employee Engagement Key Ingredients

                                    ldquoEmployee Engagement Definedrdquo shows examples of engagement definitions used by various

                                    corporations and consultancies Clearly definitions of employee engagement vary greatly across

                                    organizations Many managers wonder how such an elusive concept can be quantified The term

                                    does encompass several ingredients for which researchers have developed measurement

                                    techniques These ingredients include the degree to which employees fully occupy themselves in

                                    their work as well as the strength of their commitment to the employer and role Fortunately

                                    there is much research on these elements of engagementmdashwork that has deep roots in individual

                                    and group psychology

                                    Definition

                                    ldquoNo company small or large can win over the long run without energized employees who

                                    believe in the [firms] mission and understand how to achieve it Thats why you need to take the

                                    measure of employee engagement at least once a year through anonymous surveys in which

                                    people feel completely safe to speak their mindsrdquo

                                    -Jack and Suzy Welch-

                                    Common Themes How Companies Measure Engagement

                                    Employers typically assess their employeesrsquo engagement levels with company-wide attitude

                                    or opinion surveys

                                    27

                                    1048657 Pride in employer

                                    1048657 Satisfaction with employer

                                    1048657 Job satisfaction

                                    1048657 Opportunity to perform well at challenging work

                                    1048657 Recognition and positive feedback for onersquos contributions

                                    1048657 Personal support from onersquos supervisor

                                    1048657 Effort above and beyond the minimum

                                    1048657 Understanding the link between onersquos job and the organizationrsquos mission

                                    1048657 Prospects for future growth with onersquos employer

                                    1048657 Intention to stay with onersquos employer

                                    The Link Between Employer Practices and Employee Engagement

                                    How does an engaged workforce generate valuable business results for an organization The

                                    process starts with employer practices such as job and task design recruitment selection

                                    training compensation performance management and career development Such practices affect

                                    employeesrsquo level of engagement as well as job performance Performance and engagement then

                                    interact to produce business results Figure 1 depicts these relationships

                                    28

                                    EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

                                    1048657 How do you and other managers in your

                                    organization define commitment

                                    1048657 Are some employees in your company

                                    engaged in their work but not committed to

                                    the organization Committed to staying with

                                    your firm but not exactly engaged in their

                                    work Both engaged and committed

                                    1048657 To whom are your organizations employees

                                    committed The company Their supervisor

                                    Co-workers Team members Customers

                                    1048657 What business results has commitment from

                                    1048657 How do you and other managers in your

                                    organization define employee engagement

                                    1048657 How do you know that certain employees in

                                    your company are engaged Do they relish

                                    their jobs Enjoy specific responsibilities or

                                    tasks Willingly ldquogo the extra milerdquo

                                    1048657 In teams departments or business units in

                                    your company that have a large number of

                                    engaged employees what business results

                                    are you seeing Higher productivity Lower

                                    costs Greater revenues More efficiency

                                    29

                                    employees created for your organization For

                                    example has commitment reduced turnover

                                    and therefore decreased recruitment hiring

                                    and training costs

                                    1048657 What does your company do to reciprocate

                                    employees commitment Is the organization

                                    living up to its side of the bargain

                                    Lower turnover Higher product or service

                                    quality

                                    1048657 Conversely how do disengaged employees

                                    behave and what are the consequent costs

                                    for their teams units-and your entire

                                    company

                                    As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

                                    temperament attitudes and personality He or she uses these attributes to accomplish work

                                    behaviors according to organization-defined procedures by applying tools equipment andor

                                    technology Work behaviors in turn create the products and services that make an organization

                                    successful We classify work behaviors into three categories those required to accomplish duties

                                    and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

                                    employee contributes for the good of the organization (voluntary behaviors) and behaviors

                                    prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

                                    other counterproductive or illegal actions) Of course job performance occurs in an

                                    organizational context which includes elements such as leadership physical setting and social

                                    setting

                                    30

                                    Employers naturally want to encourage workers to perform prescribed and voluntary activities

                                    while avoiding proscribed ones To achieve these goals organizations use a number of HR

                                    practices that directly affect the person process and context components of job performance

                                    Employeesrsquo reactions to these practices determine their levels of engagement and commitment

                                    31

                                    Chapter-IV

                                    32

                                    LITERATURE OF THE REVIEW

                                    ldquo Job Satisfaction That Leads To The Commitment Of

                                    The Employees in The Organisationrdquo

                                    Literature of Review

                                    Gerge Bill Authentic Leadership

                                    In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

                                    point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

                                    What he means is that purpose is what drives employee commitment not the financial

                                    rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

                                    33

                                    hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

                                    are shareholders who can benefit from improved financials what draws people to their

                                    chosen careers is the work itself and its purpose in the world more than the profit

                                    possibilities

                                    Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

                                    that you cannot inspire employees by urging them to help management get the companyrsquos

                                    stock price uprdquo

                                    There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

                                    authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

                                    purpose of our work it means recognizing the purpose our organization fulfills that goes

                                    beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

                                    contribute to a larger purposerdquo

                                    In Built to Last Jim Collins and James Porras spend an entire book explaining their five

                                    year research study of major companies that led to this conclusion about employee

                                    commitment Purpose within a company is what sustains it profit is important but when

                                    itrsquos the prime directive companies falter

                                    -Marshal Goldsmith-

                                    How to Increase Employee Commitment

                                    In practice this involves walking the talk being transparent communicating effectively treating

                                    people equally teaching leading subordinates to increasingly excellent performance ndash and

                                    responding to subordinates as mature individuals who are owed fairness the truth and

                                    recognition of their achievements

                                    34

                                    Since managers interact directly and frequently with subordinates they are usually more tuned

                                    in to how employees are feeling than are executives Managers are in a better position to know

                                    for example when employees are feeling alienated and disengaged from their work which is

                                    very common today -- and expensive

                                    Gaining employee commitment results in greater profits because enthusiastic employees stay

                                    contribute discretionary effort and engage customers Performance soars when customers are

                                    enthused and stay and when executives managers and employees are a collaborative team

                                    united in achieving common goals

                                    But managers are often called middle managers for good reason their job is to motivate and

                                    guide subordinates while they at the same time are being judged by their bosses Because of

                                    their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                                    create relationships with potential allies especially those with greater power who have access to

                                    top decision makers

                                    Harvard University Factors that Impact Employee Well Being Commitment and

                                    Productivity

                                    Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                                    corporate bottom line A new trend in our dawning age of social sustainability is that many

                                    experts believe more attention should be paid to the dotted line - the one signed when a person

                                    35

                                    commits to employment at a company New Harvard research validates this approach affirming

                                    that trust and purpose play a significant role in building successful productive workplaces

                                    The behavioral research conducted by a team at Harvard University and Massachusetts General

                                    Hospital identifies the factors most likely to impact 21st century employee well being

                                    commitment and productivity The researchers found that commitment is largely influenced by

                                    ones sense of purpose feeling of personal impact and overall trust in the organization

                                    Productivity is largely affected by the quality of human relationships including cooperative

                                    social group moods and interaction

                                    The results lead us to conclude that workplaces that provide positive environments that foster

                                    interpersonal trust and quality personal relationships create the most committed and productive

                                    employees says Nancy Etcoff PhD the lead researcher on the study

                                    Expert Shares Keys to Building Successful Workplace Relationships

                                    According to business strategist Courtney Anderson JD MBA Outstanding leadership

                                    today means much more than just doing your job Success is creating an environment that fosters

                                    happy committed productive team members

                                    Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                                    does not have to be difficult The biggest challenge she says is making the time to truly change

                                    in our overscheduled instant access competitive work environments With a little know-how it

                                    can be easy to evolve workplace well being and respond to these compelling research results

                                    -Mark Howell-

                                    CEO Bright Point

                                    High-performing companies recognize that employee commitment is a major contributing factor

                                    toward sustaining long-term success and creating value An engaged employee is involved and

                                    excited about their work and acts in a manner that will forward the organizationrsquos interest An

                                    36

                                    engaged workforce helps optimize and retain talent for the long-term because the employees

                                    choose to stay even when other employment alternatives exist

                                    According to Walker Information the top three drivers of employee commitment are

                                    Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                                    want to enjoy their work feel they are appreciated and know they are making a contribution to

                                    their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                                    and are trusted by their leadership have a greater dedication and are ultimately more productive

                                    on the job However according to recent data provided by the National Business Research

                                    Institute (NBRI) only 31 of all employees are truly engaged

                                    At BrightPoint we take employee engagement seriously and we work to create a culture that

                                    inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                                    employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                                    determined that close to 80 of respondents indicated they were satisfied with their jobs and

                                    daily activities General employee satisfaction increases when managers take an active interest

                                    in their employees beyond their day-to-day job responsibilities According to NBRI managers

                                    that actively coach build relationships and keep an open dialogue with their employees improve

                                    employee engagement

                                    We have a diverse workforce where each employee brings unique value and has individual

                                    needs Managers are learning to manage the individual and not the position In order to give

                                    managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                                    leadership training workshops and continual learning resources In 2011 906 of managers at

                                    BrightPoint NA participated in the development opportunities offered and also made an effort to

                                    37

                                    help reinforce the learning of their team members This signals that our leadership team is taking

                                    an active interest in professional development and its connection to employee commitment

                                    As BrightPoint continues to increase focus on employee engagement the organization will grow

                                    stronger and maintain a substantial advantage over our competition Our employees possess the

                                    knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                                    through their genuine commitment will deliver what our customers want with increasing

                                    efficiency and effectiveness Our responsibility is value-creation by growing our business and

                                    maintaining high levels of customer service and loyalty We believe the best way to accomplish

                                    this is through a strong committed and engaged workforce

                                    Performance Model Adopted At Mohali Plant

                                    38

                                    Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                                    39

                                    Recruiting

                                    The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                                    applicants also can influence future employeesrsquo engagement and commitment If your firm has

                                    designed jobs specifically to engage employees then organization want to ensure that recruiting

                                    ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                                    skilled team environment or minimal supervision Applicants who notice and respond to these

                                    ads will more likely be motivated by these features Also consider how organization might best

                                    seek candidates from inside your organization When Organisation recruit existing employees for

                                    desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                                    commitment (by providing growth and advancement opportunities to employees in return for

                                    their loyalty) If Organisation recruit from outside when qualified internal candidates are

                                    available Organization may unwittingly suggest to current employees that your company is not

                                    willing to reciprocate their commitment Existing staff may then begin questioning their own

                                    commitment to the firm By contrast organisation recruit external candidates to both the job and

                                    your organization For these candidates ensure that recruiting messages highlight attractive job

                                    features organizational values and commitment reciprocity That is in return for performance

                                    and dedication your company offers competitive pay and benefits flexible work hours and

                                    learning and career advancement opportunities Also remember that prospective employees have

                                    multiple commitments You will inevitably have to compete with those commitments as

                                    organization try to attract candidates to your firm Most people find it easier to make a new

                                    commitment when it is compatible with their other obligations For example you boost your

                                    chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                                    work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                                    Commitmentrdquo

                                    40

                                    Employee Selection

                                    Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                                    fill available positions When organisation select the right individuals for the right jobs new

                                    hires carry out their work more smoothly and experience fewer performance problems The

                                    result Greater enjoyment ofmdashand engagement inmdashthe job

                                    To enhance engagement through your selection of employees identify those candidates who are

                                    best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                                    that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                                    they know about the role and having them provide work samples Most candidates will view

                                    these techniques more positively than tests with less apparent relevance such as personality and

                                    integrity assessments Successful candidates feel good about having ldquopassed the test and see

                                    company as careful and capable for having selected them A positive initial impression of an

                                    employer encourages growth of long-term commitment

                                    Training and Development

                                    Training and development can serve as additional levers for enhancing engagement and

                                    commitment For new hires training usually begins with orientation Orientation presents several

                                    important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                                    important it gives you a chance to encourage employee engagement by explaining how the new

                                    hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                                    Electronics describe how r company is organized introduce the new employee to his or her co-

                                    workers give the person a tour of the area where he or she will be working and explain safety

                                    regulations and other procedural matters In short you foster person-organization fitmdashvital for

                                    developing productive and dedicated employees Through training you help new and current

                                    41

                                    employees acquire the knowledge and skills they need to perform their jobs And employees who

                                    enhance their skills through training are more likely to engage fully in their work because they

                                    derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                                    company as well as their own employability in the job market In addition most companies offer

                                    higher wages for skilled workers to compensate them for their greater value and to discourage

                                    turnover

                                    Compensation

                                    Like the HR practices discussed above compensation can powerfully influence employee

                                    engagement and commitment Some compensation components encourage commitment to

                                    employers while others motivate engagement in the job It is possible to stimulate one and not

                                    the other though itrsquos generally better to foster both For example a company that offers a strong

                                    performance incentive system but no retirement plan will probably realize exceptional

                                    engagement from its workers however they may eventually commit themselves to another

                                    company that does offer a good retirement plan Meanwhile an organization that offers generous

                                    retirement benefits but a traditional seniority-based pay grade system may have committed

                                    employees however these workers might deliver pedestrian performance as they bide their time

                                    until retirement In designing compensation plans you therefore need to consider employee

                                    engagement and commitment strategically

                                    Encourage managers to include employees in the goal-setting process This technique helps to

                                    ensure that workers understand the goals It also promotes acceptance of challenging objectives

                                    because people generally feel more committed to goals they have helped define In addition

                                    consider how you and other managers will recognize and encourage contributions that exceed

                                    expectations For example when a piece of equipment malfunctions Joe finds other ways to

                                    maintain production rather than merely shutting down the machine and waiting for the

                                    42

                                    maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                    offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                    up Performance management processes operate on a continuous basis Therefore they provide

                                    perhaps the best ongoing opportunities for employers to foster employee engagement and

                                    commitment For example managers can use routine discussions about performance and

                                    feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                    which tasks are most challenging During such discussions managers also can define what going

                                    above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                    contributions An employeersquos aspirations and career goals can receive careful attention during

                                    performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                    can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                    your organization and the employeersquos other life commitments Through such means the

                                    organization personalizes its relationship to each employee and provides support while also

                                    expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                    To further engage employees and win their commitment through your performance management

                                    programs consider how to treat your organizationrsquos most experienced employees In many cases

                                    these employees understand the intricacies of a job better than their supervisors or managers do

                                    By virtue of long identification with your organization they may be deeply committed to high-

                                    level goals They use their expertise to contribute in ways that newer employees simply cannot

                                    match But many of them also may be planning to retire soon especially if they are from the

                                    ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                    a performance management system that recognizes and rewards proactive sharing of knowledge

                                    and expertise among co-workers For example create knowledge repositories or learning

                                    histories that can be stored in databases that employees can access and then create incentives

                                    43

                                    for people who contribute to and use these repositories Of course effective performance

                                    management systems also identify employees who are not meeting expectations Failing to

                                    address problem performance can erode other employeesrsquo engagement and commitment as their

                                    workloads increase and they conclude that the company is willing to tolerate poor performance

                                    If feedback coaching and remedial training are of little avail the manager may need to move the

                                    person to a different position within the company where he or she can make a more valuable

                                    contribution or let the individual go if there is no good match elsewhere in the organization

                                    44

                                    Chapter-V

                                    RESEARCH METHODOLOGY

                                    The basic task of research is to generate accurate information for use in decision-making

                                    Research can be defined as the systematic and objective process of gathering recording and

                                    analyzing data for aid in making business decisions As the project involves analyzing of

                                    45

                                    financial structure the research is exploratory in nature covering financial parameters and come

                                    of the important ratios to carry out research There are basically two techniques adopted for

                                    obtaining information

                                    Primary Data

                                    Secondary Data

                                    Primary Data is gathered specifically for the project at hand through personal interviews with

                                    the accounts officers

                                    Sample Size = 100 Employees

                                    Secondary data is previously collected and assembled for some project other than the one at

                                    hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                    less expensive than the primary date

                                    Secondary Data can be obtained from both external and internal sources

                                    External data may be collected from books and periodicals government sources media and other

                                    commercial sources

                                    Internal data is that secondary data which is created recorded or generated by the organization

                                    As the project is explanatory in nature secondary data is collected from the reports of the

                                    company books journals and interest Secondary data is gathered from annual reports official

                                    records and standing orders of the units

                                    CHAPTER - VI

                                    DATA ANALYSIS AND INTERPRETATION

                                    46

                                    The data after collection is to be processed and analyzed in accordance with the outline

                                    and down for the purpose at the time of developing research plan

                                    Technically speaking processing implies editing coding classification and tabulation of

                                    collected data so that they are amenable to analysis The term analysis refers to the computation

                                    of certain measures along with searching for pattern groups Thus in the process of analysis

                                    relationship or difference should be subjected to statistical tests of significance to determine with

                                    what validity data can be said to indicate any conclusions

                                    The analysis of data in a general way involves a number of closely related operations

                                    which are performed with the purpose of summarizing the collected data and organizing them in

                                    such a manner that they answer the research questions In this study the researcher followed

                                    above process carefully and it is presented in this chapter

                                    47

                                    Table 41 ndash To know the department in which employees are belongs to

                                    S

                                    ou rc

                                    e

                                    survey data

                                    Inference

                                    From the above table it shows that 35 of employees are belongs to

                                    production department

                                    FIGURE 41

                                    S

                                    SI No

                                    D

                                    Department

                                    N

                                    No of Respondents

                                    P

                                    Percentage

                                    1

                                    1

                                    M

                                    Mechanical

                                    3

                                    30

                                    3

                                    30

                                    2

                                    2

                                    E

                                    Electrical

                                    2

                                    25

                                    2

                                    25

                                    3

                                    3

                                    P

                                    Production

                                    3

                                    35

                                    3

                                    35

                                    4

                                    4

                                    O

                                    Others

                                    1

                                    10

                                    1

                                    10

                                    T

                                    Total

                                    1

                                    100

                                    1

                                    100

                                    48

                                    REPRESENTS THE DEPARTMENT

                                    Table 42 ndash To know working experience of the employees

                                    Source survey data

                                    Inference

                                    From the above table it shows that 34 of the employees have 4 ndash 6

                                    years experience

                                    S

                                    SI No

                                    W

                                    Work Experience

                                    N

                                    No of Respondents

                                    P

                                    Percentage

                                    1

                                    1

                                    B

                                    Below 2 years

                                    1

                                    33

                                    1

                                    13

                                    2

                                    2

                                    2

                                    2ndash 4 years

                                    3

                                    30

                                    3

                                    30

                                    3

                                    3

                                    4

                                    4ndash 6 years

                                    3

                                    34

                                    3

                                    34

                                    4

                                    4

                                    A

                                    Above 6 years

                                    2

                                    23

                                    2

                                    23

                                    T

                                    otal

                                    1

                                    100

                                    1

                                    100

                                    49

                                    FIGURE 42

                                    REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                    Table 43 ndash To know the physical working environment

                                    S

                                    SI No

                                    W

                                    Working Environment

                                    N

                                    No of Respondents

                                    P

                                    Percentage

                                    1

                                    1

                                    E

                                    Excellent

                                    1

                                    12

                                    1

                                    12

                                    2

                                    2

                                    G

                                    Good

                                    5

                                    57

                                    5

                                    57

                                    3

                                    3

                                    F

                                    Fair

                                    2

                                    28

                                    2

                                    28

                                    4

                                    4

                                    P

                                    Poor

                                    0

                                    03

                                    0

                                    33

                                    5

                                    5

                                    V

                                    Very Poor

                                    0

                                    00

                                    0

                                    00

                                    T

                                    Total

                                    1

                                    100

                                    1

                                    100

                                    Source survey data

                                    Inference

                                    From the above table it shows that 57 of the employees were feeling good about the working environment

                                    50

                                    FIGURE 43

                                    REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                    51

                                    Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                    S

                                    SI No

                                    N

                                    Non-Monitory Benefits offered

                                    to Employees

                                    N

                                    No of Respondents

                                    P

                                    Percentage

                                    1

                                    1

                                    H

                                    Highly Satisfied

                                    1

                                    14

                                    1

                                    14

                                    2

                                    2

                                    S

                                    Satisfied

                                    5

                                    54

                                    5

                                    54

                                    3

                                    3

                                    N

                                    Neither Satisfied nor Dissatisfied

                                    2

                                    25

                                    2

                                    25

                                    4

                                    4

                                    D

                                    Dissatisfied

                                    0

                                    05

                                    0

                                    05

                                    5

                                    5

                                    H

                                    Highly Dissatisfied

                                    0

                                    02

                                    0

                                    02

                                    Total 1

                                    100

                                    1

                                    100

                                    Source survey data

                                    Inference

                                    From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                    FIGURE 44

                                    REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                    52

                                    Table 45 ndash To know the satisfaction level of respondents towards the work

                                    assigned

                                    Source survey dataInference

                                    From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                    FIGURE 45

                                    S

                                    SI No

                                    A

                                    Amount of Work

                                    N

                                    No of Respondents

                                    P

                                    Percentage

                                    1

                                    1

                                    H

                                    Highly satisfied

                                    2

                                    20

                                    2

                                    20

                                    2

                                    2

                                    S

                                    Satisfied

                                    4

                                    45

                                    4

                                    45

                                    3

                                    3

                                    N

                                    Neither Satisfied nor Dissatisfied

                                    1

                                    12

                                    1

                                    12

                                    4

                                    4

                                    D

                                    Dissatisfied

                                    1

                                    18

                                    1

                                    18

                                    5

                                    5

                                    H

                                    Highly Dissatisfied

                                    0

                                    06

                                    0

                                    06

                                    Total 1

                                    100

                                    1

                                    100

                                    53

                                    REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                    54

                                    Table 46 ndash Opinion about the career development programme in their organisation

                                    S

                                    SI No

                                    C

                                    Career Development

                                    N

                                    No of Respondents

                                    P

                                    Percentage

                                    H

                                    Highly satisfied

                                    1

                                    12

                                    1

                                    12

                                    S

                                    Satisfied

                                    5

                                    56

                                    5

                                    56

                                    N

                                    Neither Satisfied nor Dissatisfied

                                    2

                                    22

                                    2

                                    22

                                    D

                                    Dissatisfied

                                    1

                                    10

                                    1

                                    10

                                    H

                                    Highly Dissatisfied

                                    0

                                    00

                                    0

                                    00

                                    Total 1

                                    100

                                    1

                                    100

                                    Source survey data

                                    Inference

                                    From the above table it shows that 56 of the employees were satisfied

                                    with the opinion about the carrier development programme in their organisation

                                    FIGURE 46

                                    REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                    PROGRAMME IN THEIR ORGANISATION

                                    55

                                    Table 47 ndash To know the cooperation of co-workers

                                    S

                                    SI No

                                    C

                                    Co-operation of Workers

                                    N

                                    No of Respondents

                                    P

                                    Percentage

                                    1

                                    1

                                    H

                                    Highly satisfied

                                    2

                                    20

                                    2

                                    20

                                    2

                                    2

                                    S

                                    Satisfied

                                    6

                                    66

                                    6

                                    66

                                    3

                                    3

                                    N

                                    Neither Satisfied nor Dissatisfied

                                    1

                                    11

                                    1

                                    11

                                    4

                                    4

                                    D

                                    Dissatisfied

                                    0

                                    03

                                    0

                                    03

                                    5

                                    5

                                    H

                                    Highly Dissatisfied

                                    0

                                    00

                                    0

                                    00

                                    Total 1

                                    100

                                    1

                                    100

                                    Source survey data

                                    Inference

                                    From the above table it shows that 66 of the employees were satisfied

                                    with the cooperation of co-workers

                                    FIGURE 47

                                    56

                                    REPRESENTS THE COOPERATION OF CO-WORKERS

                                    57

                                    Table 48 ndash To know the satisfaction of Respondents with top management

                                    S

                                    SI No

                                    S

                                    Satisfaction with Top

                                    Management

                                    N

                                    No of Respondents

                                    P

                                    Percentage

                                    1

                                    1

                                    H

                                    Highly satisfied

                                    2

                                    26

                                    2

                                    26

                                    2

                                    2

                                    S

                                    Satisfied

                                    5

                                    51

                                    5

                                    51

                                    3

                                    3

                                    N

                                    Neither Satisfied nor Dissatisfied

                                    1

                                    17

                                    1

                                    17

                                    4

                                    4

                                    D

                                    Dissatisfied

                                    0

                                    06

                                    0

                                    06

                                    5

                                    5

                                    H

                                    Highly dissatisfied

                                    0

                                    00

                                    0

                                    00

                                    Total 1

                                    100

                                    1

                                    100

                                    Source survey data

                                    Inference

                                    From the above table it shows that 51 of the employees were satisfied with the top management

                                    FIGURE 48

                                    58

                                    REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                    Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                    Source survey data

                                    Inference

                                    From the above table it shows that 67 of the employees were satisfied with their subordinates

                                    S

                                    SI

                                    No

                                    S

                                    Satisfaction with Subordinates

                                    N

                                    No of Respondents

                                    P

                                    Percentage

                                    1

                                    1

                                    H

                                    Highly satisfied

                                    1

                                    12

                                    1

                                    12

                                    2

                                    2

                                    S

                                    Satisfied

                                    6

                                    67

                                    6

                                    67

                                    2

                                    3

                                    N

                                    Neither Satisfied nor Dissatisfied

                                    1

                                    14

                                    1

                                    14

                                    4

                                    D

                                    Dissatisfied

                                    0

                                    07

                                    0

                                    07

                                    5

                                    5

                                    H

                                    Highly Dissatisfied

                                    0

                                    00

                                    0

                                    00

                                    Total 1

                                    100

                                    1

                                    100

                                    59

                                    FIGURE 49

                                    REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                    60

                                    Table 410 ndash To know the level of satisfaction regarding nature of job

                                    S

                                    SI No

                                    J

                                    Job Satisfaction

                                    N

                                    No of Respondents

                                    P

                                    Percentage

                                    1

                                    1

                                    H

                                    Highly satisfied

                                    2

                                    22

                                    2

                                    22

                                    2

                                    2

                                    S

                                    Satisfied

                                    5

                                    56

                                    5

                                    56

                                    3

                                    3

                                    N

                                    Neither Satisfied nor Dissatisfied

                                    1

                                    16

                                    1

                                    16

                                    4

                                    4

                                    D

                                    Dissatisfied

                                    0

                                    07

                                    0

                                    07

                                    5

                                    5

                                    H

                                    Highly Dissatisfied

                                    0

                                    00

                                    0

                                    00

                                    Total 1

                                    100

                                    1

                                    100

                                    Source survey dataInference

                                    From the above table it shows that 56 of the employees were satisfied with their job

                                    FIGURE 410

                                    61

                                    REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                    Table 411 ndash To know whether there is any job pressure in their work

                                    Source survey data

                                    Inference

                                    From the above table it shows that 72 of employees said there is job pressure in their work

                                    FIGURE 411

                                    REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                    S

                                    SI No

                                    J

                                    Job Pressure

                                    N

                                    No of Respondents

                                    P

                                    Percentage

                                    1

                                    1

                                    Y

                                    Yes

                                    7

                                    72

                                    7

                                    72

                                    2

                                    2

                                    N

                                    No

                                    2

                                    28

                                    2

                                    28

                                    T

                                    Total

                                    1

                                    100

                                    1

                                    100

                                    62

                                    Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                    amp talents

                                    S

                                    SI No

                                    D

                                    Development of Skills and

                                    Talents

                                    N

                                    No of Respondents

                                    P

                                    Percentage

                                    1

                                    1

                                    H

                                    Highly Agree

                                    1

                                    12

                                    1

                                    12

                                    2

                                    2

                                    A

                                    Agree

                                    5

                                    52

                                    5

                                    52

                                    3

                                    3

                                    N

                                    Neither Agree nor Disagree

                                    2

                                    28

                                    2

                                    28

                                    4

                                    4

                                    D

                                    Disagree

                                    0

                                    06

                                    0

                                    06

                                    5

                                    5

                                    H

                                    Highly Disagree

                                    0

                                    02

                                    0

                                    02

                                    Total 1

                                    100

                                    1

                                    100

                                    Source survey data

                                    Inference

                                    From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                    63

                                    FIRGURE 412

                                    REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                    64

                                    Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                    S

                                    SI No

                                    W

                                    Welfare Facilities

                                    N

                                    No of Respondents

                                    P

                                    Percentage

                                    1

                                    1

                                    H

                                    Highly satisfied

                                    0

                                    09

                                    9

                                    09

                                    2

                                    2

                                    S

                                    Satisfied

                                    5

                                    57

                                    5

                                    57

                                    3

                                    3

                                    N

                                    Neither Satisfied nor Dissatisfied

                                    2

                                    29

                                    2

                                    29

                                    4

                                    4

                                    D

                                    Dissatisfied

                                    5

                                    05

                                    0

                                    05

                                    5

                                    5

                                    H

                                    Highly Dissatisfied

                                    0

                                    00

                                    0

                                    00

                                    Total 1

                                    100

                                    1

                                    100

                                    Source survey data

                                    Inference

                                    From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                    FIGURE 413

                                    REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                    65

                                    Table 414 ndash To know the employee satisfaction towards the salary

                                    Source survey data

                                    Inference

                                    From the above table it shows that 67 of the employees were satisfied

                                    with their salary

                                    FIGURE 414

                                    REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                    S

                                    SI No

                                    P

                                    Payment Satisfaction

                                    N

                                    No of Respondents

                                    P

                                    Percentage

                                    1

                                    1

                                    Y

                                    Yes

                                    6

                                    67

                                    6

                                    67

                                    2

                                    2

                                    N

                                    No

                                    3

                                    33

                                    3

                                    33

                                    T

                                    otal

                                    1

                                    100

                                    1

                                    100

                                    66

                                    Table 415 ndash To know the employees willingness amp Commitment Towards

                                    Organisation

                                    Source survey data

                                    Inference

                                    From the above table it shows that 59 of the employees were willing to

                                    continue in this organisation

                                    FIGURE 415

                                    REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                    S

                                    SI No

                                    W

                                    Willingness to Work

                                    N

                                    No of Respondents

                                    P

                                    Percentage

                                    1

                                    1

                                    Y

                                    Yes

                                    5

                                    59

                                    5

                                    59

                                    2

                                    2

                                    N

                                    No

                                    4

                                    41

                                    4

                                    41

                                    T

                                    Total

                                    1

                                    00

                                    1

                                    00

                                    67

                                    CHI-SQUARE METHOD

                                    The chi square test is one of the simplest and most widely used non-

                                    parametric tests in statistical work As a non-parametric test it can be used to determine

                                    if categorical data shows dependency or the two classifications are independent It can

                                    also be used to make comparisons between theoretical population and actual data

                                    when categories are used

                                    n

                                    Chi square χsup2= sum (O-E) sup2 E

                                    i =1

                                    Where O= observed frequency

                                    E= expected frequency

                                    68

                                    OBSERVED FREQUENCY

                                    Table 419 shows the relationship between the department and the job satisfaction

                                    Over All

                                    Job

                                    SatisfactionHighly

                                    SatisfiedSatisfied

                                    Neither

                                    Satisfied nor

                                    Dissatisfied

                                    DissatisfiedHighly

                                    Dissatisfied

                                    Sub

                                    Total

                                    Mechanical 5 6 14 3 2 30

                                    Electrical 6 8 6 3 2 25

                                    Production 9 13 7 4 2 35

                                    Others 2 3 2 2 1 10

                                    Sub Total 22 30 29 12 7 100

                                    69

                                    EXPECTED FREQUENCY

                                    Over All

                                    Job

                                    SatisfactionHighly

                                    SatisfiedSatisfied

                                    Neither

                                    Satisfied nor

                                    Dissatisfied

                                    DissatisfiedHighly

                                    Dissatisfied

                                    Sub

                                    Total

                                    Mechanical 7 8 9 4 2 30

                                    Electrical 5 8 7 3 2 25

                                    Production 8 11 10 4 2 35

                                    Others 2 3 3 1 1 10

                                    Sub Total 22 30 29 12 7 100

                                    Null Hypothesis (Ho)

                                    There is no significant difference between the department and the job satisfaction

                                    Alternative Hypothesis (Ho)

                                    There is significant difference between the job satisfaction

                                    Co Relation

                                    70

                                    Chapter-V

                                    CONCLUSIONS AND

                                    RECOMMENDATIONS

                                    71

                                    CONCLUSION

                                    On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                    Ltd Mohali made in the previous chapters following conclusions are drawn

                                    General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                    Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                    environment of the company is very healthy The visitors feel happy after the campus

                                    Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                    indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                    building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                    Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                    its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                    position by channelising these internal accruals to fund its expansion programmes

                                    Working results PTL has registered a handsome and constant growth in its profits because

                                    of a brisk demand for new and better technology electronic items None of the other electronic

                                    company has shown such a steady growth Philips has recorded the lowest current ratio

                                    However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                    velocity of creditors and debtors only due to commitment of itrsquos employees

                                    72

                                    SUMMARY

                                    According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                    employee loyalty are praise and recognition a sense of contribution to the company learning and

                                    development and having a best friend at work

                                    Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                    than money perks or titles Here are eight tips regarding recognition Remember these and your

                                    employees may just start whistling while they work It is up to me The corporate culture or

                                    financial rewards will not make your team successful It is up to you Recognition is one thing

                                    that is completely in your control

                                    Strong relationships are vital in todays economy Strengthening employee relationships is even

                                    more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                    do more with less keeping quality employees becomes even more critical As a manager it is

                                    your job to bond your best people to your company through recognition And you also must help

                                    direct and motivate your core performers

                                    Simple rewards earn big returns There are some relatively simple things you can do that will

                                    earn big returns For example remember your employees birthdays and work anniversaries find

                                    out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                    spend time with their kids) make the most of your formal service awards with some preparation

                                    and a group presentation walk around your department every day and talk to your

                                    people and thank them sincerely and often

                                    73

                                    Make it specific Praise and recognition must be specific to have impact General praise such as

                                    You do great work actually can have the opposite effect and leave your employees wondering

                                    Does he have any idea what I really do around here Specific praise links individual

                                    accomplishments to company goals For example Cheryl I noticed the way you handled that

                                    customer complaint Great work As you know we value quick resolutions of problems as

                                    one of our core strategies

                                    Ask the best to stay Call your best people into your office one at a time Let that bright young

                                    college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                    your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                    high-impact performers report that they left their last job because No one ever asked me to

                                    stay

                                    Forget cash

                                    Remember the saying Money cant buy everything Well its true Dont wait until you can

                                    offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                    work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                    recognized and involved they are much less likely to keep asking about money

                                    Recognize

                                    Recognition means most to an employee when it is sincere and spontaneous According to the

                                    largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                    at least every seven days If you wait until a year-end party or an annual review you are waiting

                                    much too long to recognize and you probably are losing people you do not need to

                                    74

                                    Recognition works

                                    Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                    performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                    ways that build high commitment typically are on the order of 30 to 50 percent

                                    Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                    Learn to recognize your employees for their efforts thank them often and reward their

                                    achievements You can awaken them from their anger and apathy and they will fall in love with

                                    their jobs again Chances are you will work together happily ever after

                                    So there is direct relation with employee satisfaction and their commitment towards the

                                    organization and it is also clear from the above discussion that only monetary elements are not

                                    sufficient for employee satisfaction rather other element like employer behavior recognisation

                                    and other moral value

                                    75

                                    RECOMMENDATIONS

                                    PHILIPS should increase its capacity utilization It should work at full capacity to

                                    minimize its cost of production With this increase in capacity utilization the total cost

                                    will spread over more units thereby decreasing the per unit cost

                                    PHILIPS should decrease the credit facilities provided to its consumers The payback

                                    period is quite high in case of debtors as compared to creditors it should be more or less

                                    equal as it will help in improving company liquidity

                                    PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                    business as it accounts very less as compare to other businesses of Philips

                                    Another recommendation for Mohali plant is about the HR department that is they

                                    should appoint permanent and skilled workers as against casual workers which generally add

                                    up to the profit of the company

                                    76

                                    BIBLIOGRAPHY

                                    1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                    2 Monthly Journals of Philips Electronics India Ltd

                                    3 Authentic Leadership Medtronic CEO Bill George

                                    4 wwwindiaphilipscom

                                    5 wwwwikipediacom

                                    6 httpwwwemployeecommitmentcom

                                    7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                    8 Employee Commitment A Leader Ship Guide Joe Folkman

                                    9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                    77

                                    Questionnaire

                                    Name __________________________________________________________

                                    Age______________________________ Gender _______________________

                                    Qualification _______________________ Contact No ___________________

                                    Q1 In which department you are working

                                    Electrical Production Mechanical Other

                                    Q2 What is your working experience

                                    gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                    Q3 How You like the physical Working Environment of the organization

                                    Excellent Good Fair Poor Very Poor

                                    Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                    Highly Dissatisfied Dissatisfied

                                    Q5 Are you satisfied with your work

                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                    Highly Dissatisfied Dissatisfied

                                    Q6 Are you satisfied with the career development programe of the company

                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                    Highly Dissatisfied Dissatisfied

                                    Q7 Is other staff of the organization is co-operative with you

                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                    Highly Dissatisfied Dissatisfied

                                    Q8 Are you satisfied with top level management

                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                    Highly Dissatisfied Dissatisfied

                                    78

                                    Q9 Are you satisfied with your subordinates

                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                    Highly Dissatisfied Dissatisfied

                                    Q10 Are you satisfied with the nature of the Job

                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                    Highly Dissatisfied Dissatisfied

                                    Q11 Do you have any Job Pressure in work

                                    Yes No

                                    Q12 Do you satisfied with the opportunities provided by the organisation

                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                    Highly Dissatisfied Dissatisfied

                                    Q13 Are you satisfied with the welfare facilities provided by the organisation

                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                    Highly Dissatisfied Dissatisfied

                                    Q14 Are you satisfied towards your salary

                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                    Highly Dissatisfied Dissatisfied

                                    Q15 Are you committed towards the organisation

                                    Yes No

                                    Signature

                                    • SSI No
                                    • DDepartment
                                    • NNo of Respondents
                                    • PPercentage
                                    • 11
                                    • MMechanical
                                    • 330
                                    • 330
                                    • 22
                                    • EElectrical
                                    • 225
                                    • 225
                                    • 33
                                    • PProduction
                                    • 335
                                    • 335
                                    • 44
                                    • OOthers
                                    • 110
                                    • 110
                                    • TTotal
                                    • 1100
                                    • 1100
                                    • SSI No
                                    • WWork Experience
                                    • NNo of Respondents
                                    • PPercentage
                                    • 11
                                    • BBelow 2 years
                                    • 133
                                    • 113
                                    • 22
                                    • 2 2ndash 4 years
                                    • 330
                                    • 330
                                    • 33
                                    • 4 4ndash 6 years
                                    • 334
                                    • 334
                                    • 44
                                    • AAbove 6 years
                                    • 223
                                    • 223
                                    • Total
                                    • 1100
                                    • 1100
                                    • SSI No
                                    • AAmount of Work
                                    • NNo of Respondents
                                    • PPercentage
                                    • 11
                                    • HHighly satisfied
                                    • 220
                                    • 220
                                    • 22
                                    • SSatisfied
                                    • 445
                                    • 445
                                    • 33
                                    • NNeither Satisfied nor Dissatisfied
                                    • 112
                                    • 112
                                    • 44
                                    • DDissatisfied
                                    • 118
                                    • 118
                                    • 55
                                    • HHighly Dissatisfied
                                    • 006
                                    • 006
                                    • Total
                                    • 1100
                                    • 1100
                                    • SSI No
                                    • SSatisfaction with Subordinates
                                    • NNo of Respondents
                                    • PPercentage
                                    • 11
                                    • HHighly satisfied
                                    • 112
                                    • 112
                                    • 22
                                    • SSatisfied
                                    • 667
                                    • 667
                                    • 23
                                    • NNeither Satisfied nor Dissatisfied
                                    • 114
                                    • 114
                                    • 4
                                    • DDissatisfied
                                    • 007
                                    • 007
                                    • 55
                                    • HHighly Dissatisfied
                                    • 0 00
                                    • 000
                                    • Total
                                    • 1100
                                    • 1100
                                    • SSI No
                                    • JJob Pressure
                                    • NNo of Respondents
                                    • PPercentage
                                    • 11
                                    • YYes
                                    • 772
                                    • 772
                                    • 22
                                    • NNo
                                    • 228
                                    • 228
                                    • TTotal
                                    • 1100
                                    • 1100
                                    • SSI No
                                    • PPayment Satisfaction
                                    • NNo of Respondents
                                    • PPercentage
                                    • 11
                                    • YYes
                                    • 667
                                    • 667
                                    • 22
                                    • NNo
                                    • 333
                                    • 333
                                    • Total
                                    • 1100
                                    • 1100
                                    • SSI No
                                    • WWillingness to Work
                                    • NNo of Respondents
                                    • PPercentage
                                    • 11
                                    • YYes
                                    • 559
                                    • 559
                                    • 22
                                    • NNo
                                    • 441
                                    • 441
                                    • TTotal
                                    • 100
                                    • 100
                                      • MISSION amp VISION
                                      • Mission
                                      • Vision
                                      • Philips Electronics India Limited
                                        • SSI No
                                        • WWorking Environment
                                        • NNo of Respondents
                                        • PPercentage
                                        • 11
                                        • EExcellent
                                        • 112
                                        • 112
                                        • 22
                                        • GGood
                                        • 557
                                        • 557
                                        • 33
                                        • FFair
                                        • 228
                                        • 228
                                        • 44
                                        • PPoor
                                        • 003
                                        • 033
                                        • 55
                                        • VVery Poor
                                        • 000
                                        • 000
                                        • TTotal
                                        • 1100
                                        • 1100
                                        • SSI No
                                        • NNon-Monitory Benefits offered to Employees
                                        • NNo of Respondents
                                        • PPercentage
                                        • 11
                                        • HHighly Satisfied
                                        • 114
                                        • 114
                                        • 22
                                        • SSatisfied
                                        • 554
                                        • 554
                                        • 33
                                        • NNeither Satisfied nor Dissatisfied
                                        • 225
                                        • 225
                                        • 44
                                        • DDissatisfied
                                        • 005
                                        • 005
                                        • 55
                                        • HHighly Dissatisfied
                                        • 002
                                        • 002
                                        • Total
                                        • 1100
                                        • 1100
                                        • SSI No
                                        • CCareer Development
                                        • NNo of Respondents
                                        • PPercentage
                                        • HHighly satisfied
                                        • 112
                                        • 112
                                        • SSatisfied
                                        • 556
                                        • 556
                                        • NNeither Satisfied nor Dissatisfied
                                        • 222
                                        • 222
                                        • DDissatisfied
                                        • 110
                                        • 110
                                        • HHighly Dissatisfied
                                        • 000
                                        • 000
                                        • Total
                                        • 1100
                                        • 1100
                                        • SSI No
                                        • CCo-operation of Workers
                                        • NNo of Respondents
                                        • PPercentage
                                        • 11
                                        • HHighly satisfied
                                        • 220
                                        • 220
                                        • 22
                                        • SSatisfied
                                        • 666
                                        • 666
                                        • 33
                                        • NNeither Satisfied nor Dissatisfied
                                        • 111
                                        • 111
                                        • 44
                                        • DDissatisfied
                                        • 003
                                        • 003
                                        • 55
                                        • HHighly Dissatisfied
                                        • 000
                                        • 000
                                        • Total
                                        • 1100
                                        • 1100
                                        • SSI No
                                        • SSatisfaction with Top Management
                                        • NNo of Respondents
                                        • PPercentage
                                        • 11
                                        • HHighly satisfied
                                        • 226
                                        • 226
                                        • 22
                                        • SSatisfied
                                        • 551
                                        • 551
                                        • 33
                                        • NNeither Satisfied nor Dissatisfied
                                        • 117
                                        • 117
                                        • 44
                                        • DDissatisfied
                                        • 006
                                        • 006
                                        • 55
                                        • HHighly dissatisfied
                                        • 000
                                        • 000
                                        • Total
                                        • 1100
                                        • 1100
                                        • SSI No
                                        • JJob Satisfaction
                                        • NNo of Respondents
                                        • PPercentage
                                        • 11
                                        • HHighly satisfied
                                        • 222
                                        • 222
                                        • 22
                                        • SSatisfied
                                        • 556
                                        • 556
                                        • 33
                                        • NNeither Satisfied nor Dissatisfied
                                        • 116
                                        • 116
                                        • 44
                                        • DDissatisfied
                                        • 007
                                        • 007
                                        • 55
                                        • HHighly Dissatisfied
                                        • 000
                                        • 000
                                        • Total
                                        • 1100
                                        • 1100
                                        • SSI No
                                        • DDevelopment of Skills and Talents
                                        • NNo of Respondents
                                        • PPercentage
                                        • 1 1
                                        • HHighly Agree
                                        • 112
                                        • 112
                                        • 22
                                        • AAgree
                                        • 552
                                        • 552
                                        • 33
                                        • NNeither Agree nor Disagree
                                        • 228
                                        • 228
                                        • 44
                                        • DDisagree
                                        • 006
                                        • 006
                                        • 55
                                        • HHighly Disagree
                                        • 002
                                        • 002
                                        • Total
                                        • 1100
                                        • 1100
                                        • SSI No
                                        • WWelfare Facilities
                                        • NNo of Respondents
                                        • PPercentage
                                        • 11
                                        • HHighly satisfied
                                        • 009
                                        • 909
                                        • 22
                                        • SSatisfied
                                        • 557
                                        • 557
                                        • 33
                                        • NNeither Satisfied nor Dissatisfied
                                        • 229
                                        • 229
                                        • 44
                                        • DDissatisfied
                                        • 505
                                        • 005
                                        • 55
                                        • HHighly Dissatisfied
                                        • 000
                                        • 000
                                        • Total
                                        • 1100
                                        • 1100
                                          • SUMMARY
                                          • RECOMMENDATIONS
                                          • BIBLIOGRAPHY

                                      19

                                      OVERVIEW OF VARIOUS FRONTS OF

                                      PHILIPS ELECTRONICS INDIA Ltd

                                      Manufacturing-

                                      Today the product range of Philips include the following products ndash

                                      Televisions- LCD Plasma Flat Screen Smart Touch XL

                                      Recorders DVD Players I pods and Home Theatre Systems

                                      Audio Products - Audio Systems Remote Controls AudioVideo Accessories

                                      Digital Photo Products and Frames

                                      Portable Audio and Video Systems Accessories like Headphones and Speakers

                                      PC Products - Mouse and Keyboard Multi Media Headsets External Hard Disk Drives

                                      Mobile Phones

                                      Male Shaving and Grooming - Dry Shavers Beard Trimmers

                                      Personal Care - Beauty and Hair Care Products

                                      20

                                      Kitchen Appliances - Blenders and Hand Blenders Juicers and Citruspresses Food

                                      Processors and Mixers Coffee Makers and Kettles Frying and Grilling Appliances

                                      Toasters and Snacking Products

                                      Household Products - Irons Vacuum Cleaners Water Purifiers

                                      Professional Lighting - Industrial Shops and offices Road and Area Hospitality Sports

                                      Lighting City Beautification and Petrol Stations

                                      Automotive Lighting - In Cars Motorcycles and Trucks

                                      Home Lighting

                                      SERVICS

                                      Philips E-waste Management Program in India

                                      Philips has tied up with a recycler for collecting transporting and recycling unwanted broken

                                      down consumer products

                                      At Philips we offer consumers a convenient way of recycling their unwanted obsolete and

                                      damaged Philips products by dropping them off at convenient locations The program

                                      encompasses 8 major cities across India Consumers can approach one of 27 authorized Philips

                                      service centres which will act as collection points for consumer products which need recycling

                                      Our efforts are to expand the network in the near future

                                      Philips ensures that the consumer products received will be recycled in an environment-friendly

                                      manner Philips understand the corporate social responsibility and takes steps towards providing

                                      a safer environment to the future generations We design our products to continuously realize

                                      improvements and reduce their overall life cycle environmental impact Designing products for

                                      21

                                      recycling is an integral part of this approach Our aim is to use our planetrsquos limited resources

                                      effectively and respect the principle of extended producer responsibility This also calls for

                                      manufacturers to engage in developing solutions for effective and efficient recycling of their

                                      products We will continue to promote and invest into improved recycling systems to reduce the

                                      impact of electronic waste on the environment

                                      MANUFACTURING AT MOHALI PLANT ndash

                                      Mohali plant mainly manufactures lighting products basically of domestic usage this includes the

                                      following products ndash

                                      CFL bulbs ndash

                                      1 Genie - 5 watt 8 watt 11 watt

                                      2 Essential ndash 8 watt 11 watt 14 watt 18 watt 23 watt 29 watt

                                      3 Tornado ndash 5 watt 8 watt 11 watt 14 watt 18 watt 23watt 29 watt

                                      4 T5 slim tube 28 watt

                                      Coil plant ndash Philips Electronics India is the only company that produces coils in the whole

                                      lighting industries in the world and in India only at the MOHALI PLANT

                                      22

                                      Chapter-II

                                      OBJECTIVES OF THE STUDY

                                      23

                                      OBJECTIVES OF THE STUDY

                                      To study the various aspects of Satisfaction Level of the Employees working at Philips

                                      Electronics India Ltd Mohali

                                      To analyze the effect of Job satisfaction on the organisation

                                      To determine the relation between job satisfaction of employees and their commitment

                                      towards the organisation

                                      To analyze the performance model adopted by the Philips Electronics India Ltd Mohali

                                      to handle their manpower

                                      To suggest remedial measures for the improvement of the companyrsquos performance

                                      24

                                      Chapter-III

                                      Employees Commitment

                                      25

                                      Employees who are engaged in their work and committed to their organizations give companies

                                      crucial competitive advantagesmdashincluding higher productivity and lower employee turnover

                                      Thus it is not surprising that organizations of all sizes and types have invested substantially in

                                      policies and practices that foster engagement and commitment in their workforces

                                      But what are employee engagement and commitment exactly This report examines the ways in

                                      which employers and corporate consultants define these terms today and offers ideas for

                                      strengthening employee engagement Though different organizations define engagement

                                      differently some common themes emerge These themes include employeesrsquo satisfaction with

                                      their work and pride in their employer the extent to which people enjoy and believe in what they

                                      do for work and the perception that their employer values what they bring to the table The

                                      greater an employeersquos engagement the more likely he or she is to ldquogo the extra milerdquo and deliver

                                      excellent on-the-job performance In addition engaged employees may be more likely to commit

                                      to staying with their current organization Software giant Intuit2 for example found that highly

                                      engaged employees are 13 times more likely to be high performers than less engaged

                                      employees They are also five times less likely to voluntarily leave the company

                                      Clearly engagement and commitment can potentially translate into valuable business results for

                                      an organization To help you reap the benefits of an engaged committed workforce at your

                                      organization this report provides guidelines for understanding and measuring employee

                                      engagement and for designing and implementing effective engagement initiatives As you will

                                      26

                                      see everyday human resource practices such as recruitment training performance management

                                      and workforce surveys can provide powerful levers for enhancing engagement

                                      Employee Engagement Key Ingredients

                                      ldquoEmployee Engagement Definedrdquo shows examples of engagement definitions used by various

                                      corporations and consultancies Clearly definitions of employee engagement vary greatly across

                                      organizations Many managers wonder how such an elusive concept can be quantified The term

                                      does encompass several ingredients for which researchers have developed measurement

                                      techniques These ingredients include the degree to which employees fully occupy themselves in

                                      their work as well as the strength of their commitment to the employer and role Fortunately

                                      there is much research on these elements of engagementmdashwork that has deep roots in individual

                                      and group psychology

                                      Definition

                                      ldquoNo company small or large can win over the long run without energized employees who

                                      believe in the [firms] mission and understand how to achieve it Thats why you need to take the

                                      measure of employee engagement at least once a year through anonymous surveys in which

                                      people feel completely safe to speak their mindsrdquo

                                      -Jack and Suzy Welch-

                                      Common Themes How Companies Measure Engagement

                                      Employers typically assess their employeesrsquo engagement levels with company-wide attitude

                                      or opinion surveys

                                      27

                                      1048657 Pride in employer

                                      1048657 Satisfaction with employer

                                      1048657 Job satisfaction

                                      1048657 Opportunity to perform well at challenging work

                                      1048657 Recognition and positive feedback for onersquos contributions

                                      1048657 Personal support from onersquos supervisor

                                      1048657 Effort above and beyond the minimum

                                      1048657 Understanding the link between onersquos job and the organizationrsquos mission

                                      1048657 Prospects for future growth with onersquos employer

                                      1048657 Intention to stay with onersquos employer

                                      The Link Between Employer Practices and Employee Engagement

                                      How does an engaged workforce generate valuable business results for an organization The

                                      process starts with employer practices such as job and task design recruitment selection

                                      training compensation performance management and career development Such practices affect

                                      employeesrsquo level of engagement as well as job performance Performance and engagement then

                                      interact to produce business results Figure 1 depicts these relationships

                                      28

                                      EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

                                      1048657 How do you and other managers in your

                                      organization define commitment

                                      1048657 Are some employees in your company

                                      engaged in their work but not committed to

                                      the organization Committed to staying with

                                      your firm but not exactly engaged in their

                                      work Both engaged and committed

                                      1048657 To whom are your organizations employees

                                      committed The company Their supervisor

                                      Co-workers Team members Customers

                                      1048657 What business results has commitment from

                                      1048657 How do you and other managers in your

                                      organization define employee engagement

                                      1048657 How do you know that certain employees in

                                      your company are engaged Do they relish

                                      their jobs Enjoy specific responsibilities or

                                      tasks Willingly ldquogo the extra milerdquo

                                      1048657 In teams departments or business units in

                                      your company that have a large number of

                                      engaged employees what business results

                                      are you seeing Higher productivity Lower

                                      costs Greater revenues More efficiency

                                      29

                                      employees created for your organization For

                                      example has commitment reduced turnover

                                      and therefore decreased recruitment hiring

                                      and training costs

                                      1048657 What does your company do to reciprocate

                                      employees commitment Is the organization

                                      living up to its side of the bargain

                                      Lower turnover Higher product or service

                                      quality

                                      1048657 Conversely how do disengaged employees

                                      behave and what are the consequent costs

                                      for their teams units-and your entire

                                      company

                                      As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

                                      temperament attitudes and personality He or she uses these attributes to accomplish work

                                      behaviors according to organization-defined procedures by applying tools equipment andor

                                      technology Work behaviors in turn create the products and services that make an organization

                                      successful We classify work behaviors into three categories those required to accomplish duties

                                      and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

                                      employee contributes for the good of the organization (voluntary behaviors) and behaviors

                                      prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

                                      other counterproductive or illegal actions) Of course job performance occurs in an

                                      organizational context which includes elements such as leadership physical setting and social

                                      setting

                                      30

                                      Employers naturally want to encourage workers to perform prescribed and voluntary activities

                                      while avoiding proscribed ones To achieve these goals organizations use a number of HR

                                      practices that directly affect the person process and context components of job performance

                                      Employeesrsquo reactions to these practices determine their levels of engagement and commitment

                                      31

                                      Chapter-IV

                                      32

                                      LITERATURE OF THE REVIEW

                                      ldquo Job Satisfaction That Leads To The Commitment Of

                                      The Employees in The Organisationrdquo

                                      Literature of Review

                                      Gerge Bill Authentic Leadership

                                      In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

                                      point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

                                      What he means is that purpose is what drives employee commitment not the financial

                                      rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

                                      33

                                      hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

                                      are shareholders who can benefit from improved financials what draws people to their

                                      chosen careers is the work itself and its purpose in the world more than the profit

                                      possibilities

                                      Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

                                      that you cannot inspire employees by urging them to help management get the companyrsquos

                                      stock price uprdquo

                                      There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

                                      authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

                                      purpose of our work it means recognizing the purpose our organization fulfills that goes

                                      beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

                                      contribute to a larger purposerdquo

                                      In Built to Last Jim Collins and James Porras spend an entire book explaining their five

                                      year research study of major companies that led to this conclusion about employee

                                      commitment Purpose within a company is what sustains it profit is important but when

                                      itrsquos the prime directive companies falter

                                      -Marshal Goldsmith-

                                      How to Increase Employee Commitment

                                      In practice this involves walking the talk being transparent communicating effectively treating

                                      people equally teaching leading subordinates to increasingly excellent performance ndash and

                                      responding to subordinates as mature individuals who are owed fairness the truth and

                                      recognition of their achievements

                                      34

                                      Since managers interact directly and frequently with subordinates they are usually more tuned

                                      in to how employees are feeling than are executives Managers are in a better position to know

                                      for example when employees are feeling alienated and disengaged from their work which is

                                      very common today -- and expensive

                                      Gaining employee commitment results in greater profits because enthusiastic employees stay

                                      contribute discretionary effort and engage customers Performance soars when customers are

                                      enthused and stay and when executives managers and employees are a collaborative team

                                      united in achieving common goals

                                      But managers are often called middle managers for good reason their job is to motivate and

                                      guide subordinates while they at the same time are being judged by their bosses Because of

                                      their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                                      create relationships with potential allies especially those with greater power who have access to

                                      top decision makers

                                      Harvard University Factors that Impact Employee Well Being Commitment and

                                      Productivity

                                      Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                                      corporate bottom line A new trend in our dawning age of social sustainability is that many

                                      experts believe more attention should be paid to the dotted line - the one signed when a person

                                      35

                                      commits to employment at a company New Harvard research validates this approach affirming

                                      that trust and purpose play a significant role in building successful productive workplaces

                                      The behavioral research conducted by a team at Harvard University and Massachusetts General

                                      Hospital identifies the factors most likely to impact 21st century employee well being

                                      commitment and productivity The researchers found that commitment is largely influenced by

                                      ones sense of purpose feeling of personal impact and overall trust in the organization

                                      Productivity is largely affected by the quality of human relationships including cooperative

                                      social group moods and interaction

                                      The results lead us to conclude that workplaces that provide positive environments that foster

                                      interpersonal trust and quality personal relationships create the most committed and productive

                                      employees says Nancy Etcoff PhD the lead researcher on the study

                                      Expert Shares Keys to Building Successful Workplace Relationships

                                      According to business strategist Courtney Anderson JD MBA Outstanding leadership

                                      today means much more than just doing your job Success is creating an environment that fosters

                                      happy committed productive team members

                                      Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                                      does not have to be difficult The biggest challenge she says is making the time to truly change

                                      in our overscheduled instant access competitive work environments With a little know-how it

                                      can be easy to evolve workplace well being and respond to these compelling research results

                                      -Mark Howell-

                                      CEO Bright Point

                                      High-performing companies recognize that employee commitment is a major contributing factor

                                      toward sustaining long-term success and creating value An engaged employee is involved and

                                      excited about their work and acts in a manner that will forward the organizationrsquos interest An

                                      36

                                      engaged workforce helps optimize and retain talent for the long-term because the employees

                                      choose to stay even when other employment alternatives exist

                                      According to Walker Information the top three drivers of employee commitment are

                                      Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                                      want to enjoy their work feel they are appreciated and know they are making a contribution to

                                      their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                                      and are trusted by their leadership have a greater dedication and are ultimately more productive

                                      on the job However according to recent data provided by the National Business Research

                                      Institute (NBRI) only 31 of all employees are truly engaged

                                      At BrightPoint we take employee engagement seriously and we work to create a culture that

                                      inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                                      employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                                      determined that close to 80 of respondents indicated they were satisfied with their jobs and

                                      daily activities General employee satisfaction increases when managers take an active interest

                                      in their employees beyond their day-to-day job responsibilities According to NBRI managers

                                      that actively coach build relationships and keep an open dialogue with their employees improve

                                      employee engagement

                                      We have a diverse workforce where each employee brings unique value and has individual

                                      needs Managers are learning to manage the individual and not the position In order to give

                                      managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                                      leadership training workshops and continual learning resources In 2011 906 of managers at

                                      BrightPoint NA participated in the development opportunities offered and also made an effort to

                                      37

                                      help reinforce the learning of their team members This signals that our leadership team is taking

                                      an active interest in professional development and its connection to employee commitment

                                      As BrightPoint continues to increase focus on employee engagement the organization will grow

                                      stronger and maintain a substantial advantage over our competition Our employees possess the

                                      knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                                      through their genuine commitment will deliver what our customers want with increasing

                                      efficiency and effectiveness Our responsibility is value-creation by growing our business and

                                      maintaining high levels of customer service and loyalty We believe the best way to accomplish

                                      this is through a strong committed and engaged workforce

                                      Performance Model Adopted At Mohali Plant

                                      38

                                      Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                                      39

                                      Recruiting

                                      The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                                      applicants also can influence future employeesrsquo engagement and commitment If your firm has

                                      designed jobs specifically to engage employees then organization want to ensure that recruiting

                                      ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                                      skilled team environment or minimal supervision Applicants who notice and respond to these

                                      ads will more likely be motivated by these features Also consider how organization might best

                                      seek candidates from inside your organization When Organisation recruit existing employees for

                                      desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                                      commitment (by providing growth and advancement opportunities to employees in return for

                                      their loyalty) If Organisation recruit from outside when qualified internal candidates are

                                      available Organization may unwittingly suggest to current employees that your company is not

                                      willing to reciprocate their commitment Existing staff may then begin questioning their own

                                      commitment to the firm By contrast organisation recruit external candidates to both the job and

                                      your organization For these candidates ensure that recruiting messages highlight attractive job

                                      features organizational values and commitment reciprocity That is in return for performance

                                      and dedication your company offers competitive pay and benefits flexible work hours and

                                      learning and career advancement opportunities Also remember that prospective employees have

                                      multiple commitments You will inevitably have to compete with those commitments as

                                      organization try to attract candidates to your firm Most people find it easier to make a new

                                      commitment when it is compatible with their other obligations For example you boost your

                                      chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                                      work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                                      Commitmentrdquo

                                      40

                                      Employee Selection

                                      Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                                      fill available positions When organisation select the right individuals for the right jobs new

                                      hires carry out their work more smoothly and experience fewer performance problems The

                                      result Greater enjoyment ofmdashand engagement inmdashthe job

                                      To enhance engagement through your selection of employees identify those candidates who are

                                      best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                                      that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                                      they know about the role and having them provide work samples Most candidates will view

                                      these techniques more positively than tests with less apparent relevance such as personality and

                                      integrity assessments Successful candidates feel good about having ldquopassed the test and see

                                      company as careful and capable for having selected them A positive initial impression of an

                                      employer encourages growth of long-term commitment

                                      Training and Development

                                      Training and development can serve as additional levers for enhancing engagement and

                                      commitment For new hires training usually begins with orientation Orientation presents several

                                      important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                                      important it gives you a chance to encourage employee engagement by explaining how the new

                                      hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                                      Electronics describe how r company is organized introduce the new employee to his or her co-

                                      workers give the person a tour of the area where he or she will be working and explain safety

                                      regulations and other procedural matters In short you foster person-organization fitmdashvital for

                                      developing productive and dedicated employees Through training you help new and current

                                      41

                                      employees acquire the knowledge and skills they need to perform their jobs And employees who

                                      enhance their skills through training are more likely to engage fully in their work because they

                                      derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                                      company as well as their own employability in the job market In addition most companies offer

                                      higher wages for skilled workers to compensate them for their greater value and to discourage

                                      turnover

                                      Compensation

                                      Like the HR practices discussed above compensation can powerfully influence employee

                                      engagement and commitment Some compensation components encourage commitment to

                                      employers while others motivate engagement in the job It is possible to stimulate one and not

                                      the other though itrsquos generally better to foster both For example a company that offers a strong

                                      performance incentive system but no retirement plan will probably realize exceptional

                                      engagement from its workers however they may eventually commit themselves to another

                                      company that does offer a good retirement plan Meanwhile an organization that offers generous

                                      retirement benefits but a traditional seniority-based pay grade system may have committed

                                      employees however these workers might deliver pedestrian performance as they bide their time

                                      until retirement In designing compensation plans you therefore need to consider employee

                                      engagement and commitment strategically

                                      Encourage managers to include employees in the goal-setting process This technique helps to

                                      ensure that workers understand the goals It also promotes acceptance of challenging objectives

                                      because people generally feel more committed to goals they have helped define In addition

                                      consider how you and other managers will recognize and encourage contributions that exceed

                                      expectations For example when a piece of equipment malfunctions Joe finds other ways to

                                      maintain production rather than merely shutting down the machine and waiting for the

                                      42

                                      maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                      offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                      up Performance management processes operate on a continuous basis Therefore they provide

                                      perhaps the best ongoing opportunities for employers to foster employee engagement and

                                      commitment For example managers can use routine discussions about performance and

                                      feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                      which tasks are most challenging During such discussions managers also can define what going

                                      above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                      contributions An employeersquos aspirations and career goals can receive careful attention during

                                      performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                      can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                      your organization and the employeersquos other life commitments Through such means the

                                      organization personalizes its relationship to each employee and provides support while also

                                      expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                      To further engage employees and win their commitment through your performance management

                                      programs consider how to treat your organizationrsquos most experienced employees In many cases

                                      these employees understand the intricacies of a job better than their supervisors or managers do

                                      By virtue of long identification with your organization they may be deeply committed to high-

                                      level goals They use their expertise to contribute in ways that newer employees simply cannot

                                      match But many of them also may be planning to retire soon especially if they are from the

                                      ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                      a performance management system that recognizes and rewards proactive sharing of knowledge

                                      and expertise among co-workers For example create knowledge repositories or learning

                                      histories that can be stored in databases that employees can access and then create incentives

                                      43

                                      for people who contribute to and use these repositories Of course effective performance

                                      management systems also identify employees who are not meeting expectations Failing to

                                      address problem performance can erode other employeesrsquo engagement and commitment as their

                                      workloads increase and they conclude that the company is willing to tolerate poor performance

                                      If feedback coaching and remedial training are of little avail the manager may need to move the

                                      person to a different position within the company where he or she can make a more valuable

                                      contribution or let the individual go if there is no good match elsewhere in the organization

                                      44

                                      Chapter-V

                                      RESEARCH METHODOLOGY

                                      The basic task of research is to generate accurate information for use in decision-making

                                      Research can be defined as the systematic and objective process of gathering recording and

                                      analyzing data for aid in making business decisions As the project involves analyzing of

                                      45

                                      financial structure the research is exploratory in nature covering financial parameters and come

                                      of the important ratios to carry out research There are basically two techniques adopted for

                                      obtaining information

                                      Primary Data

                                      Secondary Data

                                      Primary Data is gathered specifically for the project at hand through personal interviews with

                                      the accounts officers

                                      Sample Size = 100 Employees

                                      Secondary data is previously collected and assembled for some project other than the one at

                                      hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                      less expensive than the primary date

                                      Secondary Data can be obtained from both external and internal sources

                                      External data may be collected from books and periodicals government sources media and other

                                      commercial sources

                                      Internal data is that secondary data which is created recorded or generated by the organization

                                      As the project is explanatory in nature secondary data is collected from the reports of the

                                      company books journals and interest Secondary data is gathered from annual reports official

                                      records and standing orders of the units

                                      CHAPTER - VI

                                      DATA ANALYSIS AND INTERPRETATION

                                      46

                                      The data after collection is to be processed and analyzed in accordance with the outline

                                      and down for the purpose at the time of developing research plan

                                      Technically speaking processing implies editing coding classification and tabulation of

                                      collected data so that they are amenable to analysis The term analysis refers to the computation

                                      of certain measures along with searching for pattern groups Thus in the process of analysis

                                      relationship or difference should be subjected to statistical tests of significance to determine with

                                      what validity data can be said to indicate any conclusions

                                      The analysis of data in a general way involves a number of closely related operations

                                      which are performed with the purpose of summarizing the collected data and organizing them in

                                      such a manner that they answer the research questions In this study the researcher followed

                                      above process carefully and it is presented in this chapter

                                      47

                                      Table 41 ndash To know the department in which employees are belongs to

                                      S

                                      ou rc

                                      e

                                      survey data

                                      Inference

                                      From the above table it shows that 35 of employees are belongs to

                                      production department

                                      FIGURE 41

                                      S

                                      SI No

                                      D

                                      Department

                                      N

                                      No of Respondents

                                      P

                                      Percentage

                                      1

                                      1

                                      M

                                      Mechanical

                                      3

                                      30

                                      3

                                      30

                                      2

                                      2

                                      E

                                      Electrical

                                      2

                                      25

                                      2

                                      25

                                      3

                                      3

                                      P

                                      Production

                                      3

                                      35

                                      3

                                      35

                                      4

                                      4

                                      O

                                      Others

                                      1

                                      10

                                      1

                                      10

                                      T

                                      Total

                                      1

                                      100

                                      1

                                      100

                                      48

                                      REPRESENTS THE DEPARTMENT

                                      Table 42 ndash To know working experience of the employees

                                      Source survey data

                                      Inference

                                      From the above table it shows that 34 of the employees have 4 ndash 6

                                      years experience

                                      S

                                      SI No

                                      W

                                      Work Experience

                                      N

                                      No of Respondents

                                      P

                                      Percentage

                                      1

                                      1

                                      B

                                      Below 2 years

                                      1

                                      33

                                      1

                                      13

                                      2

                                      2

                                      2

                                      2ndash 4 years

                                      3

                                      30

                                      3

                                      30

                                      3

                                      3

                                      4

                                      4ndash 6 years

                                      3

                                      34

                                      3

                                      34

                                      4

                                      4

                                      A

                                      Above 6 years

                                      2

                                      23

                                      2

                                      23

                                      T

                                      otal

                                      1

                                      100

                                      1

                                      100

                                      49

                                      FIGURE 42

                                      REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                      Table 43 ndash To know the physical working environment

                                      S

                                      SI No

                                      W

                                      Working Environment

                                      N

                                      No of Respondents

                                      P

                                      Percentage

                                      1

                                      1

                                      E

                                      Excellent

                                      1

                                      12

                                      1

                                      12

                                      2

                                      2

                                      G

                                      Good

                                      5

                                      57

                                      5

                                      57

                                      3

                                      3

                                      F

                                      Fair

                                      2

                                      28

                                      2

                                      28

                                      4

                                      4

                                      P

                                      Poor

                                      0

                                      03

                                      0

                                      33

                                      5

                                      5

                                      V

                                      Very Poor

                                      0

                                      00

                                      0

                                      00

                                      T

                                      Total

                                      1

                                      100

                                      1

                                      100

                                      Source survey data

                                      Inference

                                      From the above table it shows that 57 of the employees were feeling good about the working environment

                                      50

                                      FIGURE 43

                                      REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                      51

                                      Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                      S

                                      SI No

                                      N

                                      Non-Monitory Benefits offered

                                      to Employees

                                      N

                                      No of Respondents

                                      P

                                      Percentage

                                      1

                                      1

                                      H

                                      Highly Satisfied

                                      1

                                      14

                                      1

                                      14

                                      2

                                      2

                                      S

                                      Satisfied

                                      5

                                      54

                                      5

                                      54

                                      3

                                      3

                                      N

                                      Neither Satisfied nor Dissatisfied

                                      2

                                      25

                                      2

                                      25

                                      4

                                      4

                                      D

                                      Dissatisfied

                                      0

                                      05

                                      0

                                      05

                                      5

                                      5

                                      H

                                      Highly Dissatisfied

                                      0

                                      02

                                      0

                                      02

                                      Total 1

                                      100

                                      1

                                      100

                                      Source survey data

                                      Inference

                                      From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                      FIGURE 44

                                      REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                      52

                                      Table 45 ndash To know the satisfaction level of respondents towards the work

                                      assigned

                                      Source survey dataInference

                                      From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                      FIGURE 45

                                      S

                                      SI No

                                      A

                                      Amount of Work

                                      N

                                      No of Respondents

                                      P

                                      Percentage

                                      1

                                      1

                                      H

                                      Highly satisfied

                                      2

                                      20

                                      2

                                      20

                                      2

                                      2

                                      S

                                      Satisfied

                                      4

                                      45

                                      4

                                      45

                                      3

                                      3

                                      N

                                      Neither Satisfied nor Dissatisfied

                                      1

                                      12

                                      1

                                      12

                                      4

                                      4

                                      D

                                      Dissatisfied

                                      1

                                      18

                                      1

                                      18

                                      5

                                      5

                                      H

                                      Highly Dissatisfied

                                      0

                                      06

                                      0

                                      06

                                      Total 1

                                      100

                                      1

                                      100

                                      53

                                      REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                      54

                                      Table 46 ndash Opinion about the career development programme in their organisation

                                      S

                                      SI No

                                      C

                                      Career Development

                                      N

                                      No of Respondents

                                      P

                                      Percentage

                                      H

                                      Highly satisfied

                                      1

                                      12

                                      1

                                      12

                                      S

                                      Satisfied

                                      5

                                      56

                                      5

                                      56

                                      N

                                      Neither Satisfied nor Dissatisfied

                                      2

                                      22

                                      2

                                      22

                                      D

                                      Dissatisfied

                                      1

                                      10

                                      1

                                      10

                                      H

                                      Highly Dissatisfied

                                      0

                                      00

                                      0

                                      00

                                      Total 1

                                      100

                                      1

                                      100

                                      Source survey data

                                      Inference

                                      From the above table it shows that 56 of the employees were satisfied

                                      with the opinion about the carrier development programme in their organisation

                                      FIGURE 46

                                      REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                      PROGRAMME IN THEIR ORGANISATION

                                      55

                                      Table 47 ndash To know the cooperation of co-workers

                                      S

                                      SI No

                                      C

                                      Co-operation of Workers

                                      N

                                      No of Respondents

                                      P

                                      Percentage

                                      1

                                      1

                                      H

                                      Highly satisfied

                                      2

                                      20

                                      2

                                      20

                                      2

                                      2

                                      S

                                      Satisfied

                                      6

                                      66

                                      6

                                      66

                                      3

                                      3

                                      N

                                      Neither Satisfied nor Dissatisfied

                                      1

                                      11

                                      1

                                      11

                                      4

                                      4

                                      D

                                      Dissatisfied

                                      0

                                      03

                                      0

                                      03

                                      5

                                      5

                                      H

                                      Highly Dissatisfied

                                      0

                                      00

                                      0

                                      00

                                      Total 1

                                      100

                                      1

                                      100

                                      Source survey data

                                      Inference

                                      From the above table it shows that 66 of the employees were satisfied

                                      with the cooperation of co-workers

                                      FIGURE 47

                                      56

                                      REPRESENTS THE COOPERATION OF CO-WORKERS

                                      57

                                      Table 48 ndash To know the satisfaction of Respondents with top management

                                      S

                                      SI No

                                      S

                                      Satisfaction with Top

                                      Management

                                      N

                                      No of Respondents

                                      P

                                      Percentage

                                      1

                                      1

                                      H

                                      Highly satisfied

                                      2

                                      26

                                      2

                                      26

                                      2

                                      2

                                      S

                                      Satisfied

                                      5

                                      51

                                      5

                                      51

                                      3

                                      3

                                      N

                                      Neither Satisfied nor Dissatisfied

                                      1

                                      17

                                      1

                                      17

                                      4

                                      4

                                      D

                                      Dissatisfied

                                      0

                                      06

                                      0

                                      06

                                      5

                                      5

                                      H

                                      Highly dissatisfied

                                      0

                                      00

                                      0

                                      00

                                      Total 1

                                      100

                                      1

                                      100

                                      Source survey data

                                      Inference

                                      From the above table it shows that 51 of the employees were satisfied with the top management

                                      FIGURE 48

                                      58

                                      REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                      Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                      Source survey data

                                      Inference

                                      From the above table it shows that 67 of the employees were satisfied with their subordinates

                                      S

                                      SI

                                      No

                                      S

                                      Satisfaction with Subordinates

                                      N

                                      No of Respondents

                                      P

                                      Percentage

                                      1

                                      1

                                      H

                                      Highly satisfied

                                      1

                                      12

                                      1

                                      12

                                      2

                                      2

                                      S

                                      Satisfied

                                      6

                                      67

                                      6

                                      67

                                      2

                                      3

                                      N

                                      Neither Satisfied nor Dissatisfied

                                      1

                                      14

                                      1

                                      14

                                      4

                                      D

                                      Dissatisfied

                                      0

                                      07

                                      0

                                      07

                                      5

                                      5

                                      H

                                      Highly Dissatisfied

                                      0

                                      00

                                      0

                                      00

                                      Total 1

                                      100

                                      1

                                      100

                                      59

                                      FIGURE 49

                                      REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                      60

                                      Table 410 ndash To know the level of satisfaction regarding nature of job

                                      S

                                      SI No

                                      J

                                      Job Satisfaction

                                      N

                                      No of Respondents

                                      P

                                      Percentage

                                      1

                                      1

                                      H

                                      Highly satisfied

                                      2

                                      22

                                      2

                                      22

                                      2

                                      2

                                      S

                                      Satisfied

                                      5

                                      56

                                      5

                                      56

                                      3

                                      3

                                      N

                                      Neither Satisfied nor Dissatisfied

                                      1

                                      16

                                      1

                                      16

                                      4

                                      4

                                      D

                                      Dissatisfied

                                      0

                                      07

                                      0

                                      07

                                      5

                                      5

                                      H

                                      Highly Dissatisfied

                                      0

                                      00

                                      0

                                      00

                                      Total 1

                                      100

                                      1

                                      100

                                      Source survey dataInference

                                      From the above table it shows that 56 of the employees were satisfied with their job

                                      FIGURE 410

                                      61

                                      REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                      Table 411 ndash To know whether there is any job pressure in their work

                                      Source survey data

                                      Inference

                                      From the above table it shows that 72 of employees said there is job pressure in their work

                                      FIGURE 411

                                      REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                      S

                                      SI No

                                      J

                                      Job Pressure

                                      N

                                      No of Respondents

                                      P

                                      Percentage

                                      1

                                      1

                                      Y

                                      Yes

                                      7

                                      72

                                      7

                                      72

                                      2

                                      2

                                      N

                                      No

                                      2

                                      28

                                      2

                                      28

                                      T

                                      Total

                                      1

                                      100

                                      1

                                      100

                                      62

                                      Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                      amp talents

                                      S

                                      SI No

                                      D

                                      Development of Skills and

                                      Talents

                                      N

                                      No of Respondents

                                      P

                                      Percentage

                                      1

                                      1

                                      H

                                      Highly Agree

                                      1

                                      12

                                      1

                                      12

                                      2

                                      2

                                      A

                                      Agree

                                      5

                                      52

                                      5

                                      52

                                      3

                                      3

                                      N

                                      Neither Agree nor Disagree

                                      2

                                      28

                                      2

                                      28

                                      4

                                      4

                                      D

                                      Disagree

                                      0

                                      06

                                      0

                                      06

                                      5

                                      5

                                      H

                                      Highly Disagree

                                      0

                                      02

                                      0

                                      02

                                      Total 1

                                      100

                                      1

                                      100

                                      Source survey data

                                      Inference

                                      From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                      63

                                      FIRGURE 412

                                      REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                      64

                                      Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                      S

                                      SI No

                                      W

                                      Welfare Facilities

                                      N

                                      No of Respondents

                                      P

                                      Percentage

                                      1

                                      1

                                      H

                                      Highly satisfied

                                      0

                                      09

                                      9

                                      09

                                      2

                                      2

                                      S

                                      Satisfied

                                      5

                                      57

                                      5

                                      57

                                      3

                                      3

                                      N

                                      Neither Satisfied nor Dissatisfied

                                      2

                                      29

                                      2

                                      29

                                      4

                                      4

                                      D

                                      Dissatisfied

                                      5

                                      05

                                      0

                                      05

                                      5

                                      5

                                      H

                                      Highly Dissatisfied

                                      0

                                      00

                                      0

                                      00

                                      Total 1

                                      100

                                      1

                                      100

                                      Source survey data

                                      Inference

                                      From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                      FIGURE 413

                                      REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                      65

                                      Table 414 ndash To know the employee satisfaction towards the salary

                                      Source survey data

                                      Inference

                                      From the above table it shows that 67 of the employees were satisfied

                                      with their salary

                                      FIGURE 414

                                      REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                      S

                                      SI No

                                      P

                                      Payment Satisfaction

                                      N

                                      No of Respondents

                                      P

                                      Percentage

                                      1

                                      1

                                      Y

                                      Yes

                                      6

                                      67

                                      6

                                      67

                                      2

                                      2

                                      N

                                      No

                                      3

                                      33

                                      3

                                      33

                                      T

                                      otal

                                      1

                                      100

                                      1

                                      100

                                      66

                                      Table 415 ndash To know the employees willingness amp Commitment Towards

                                      Organisation

                                      Source survey data

                                      Inference

                                      From the above table it shows that 59 of the employees were willing to

                                      continue in this organisation

                                      FIGURE 415

                                      REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                      S

                                      SI No

                                      W

                                      Willingness to Work

                                      N

                                      No of Respondents

                                      P

                                      Percentage

                                      1

                                      1

                                      Y

                                      Yes

                                      5

                                      59

                                      5

                                      59

                                      2

                                      2

                                      N

                                      No

                                      4

                                      41

                                      4

                                      41

                                      T

                                      Total

                                      1

                                      00

                                      1

                                      00

                                      67

                                      CHI-SQUARE METHOD

                                      The chi square test is one of the simplest and most widely used non-

                                      parametric tests in statistical work As a non-parametric test it can be used to determine

                                      if categorical data shows dependency or the two classifications are independent It can

                                      also be used to make comparisons between theoretical population and actual data

                                      when categories are used

                                      n

                                      Chi square χsup2= sum (O-E) sup2 E

                                      i =1

                                      Where O= observed frequency

                                      E= expected frequency

                                      68

                                      OBSERVED FREQUENCY

                                      Table 419 shows the relationship between the department and the job satisfaction

                                      Over All

                                      Job

                                      SatisfactionHighly

                                      SatisfiedSatisfied

                                      Neither

                                      Satisfied nor

                                      Dissatisfied

                                      DissatisfiedHighly

                                      Dissatisfied

                                      Sub

                                      Total

                                      Mechanical 5 6 14 3 2 30

                                      Electrical 6 8 6 3 2 25

                                      Production 9 13 7 4 2 35

                                      Others 2 3 2 2 1 10

                                      Sub Total 22 30 29 12 7 100

                                      69

                                      EXPECTED FREQUENCY

                                      Over All

                                      Job

                                      SatisfactionHighly

                                      SatisfiedSatisfied

                                      Neither

                                      Satisfied nor

                                      Dissatisfied

                                      DissatisfiedHighly

                                      Dissatisfied

                                      Sub

                                      Total

                                      Mechanical 7 8 9 4 2 30

                                      Electrical 5 8 7 3 2 25

                                      Production 8 11 10 4 2 35

                                      Others 2 3 3 1 1 10

                                      Sub Total 22 30 29 12 7 100

                                      Null Hypothesis (Ho)

                                      There is no significant difference between the department and the job satisfaction

                                      Alternative Hypothesis (Ho)

                                      There is significant difference between the job satisfaction

                                      Co Relation

                                      70

                                      Chapter-V

                                      CONCLUSIONS AND

                                      RECOMMENDATIONS

                                      71

                                      CONCLUSION

                                      On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                      Ltd Mohali made in the previous chapters following conclusions are drawn

                                      General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                      Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                      environment of the company is very healthy The visitors feel happy after the campus

                                      Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                      indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                      building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                      Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                      its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                      position by channelising these internal accruals to fund its expansion programmes

                                      Working results PTL has registered a handsome and constant growth in its profits because

                                      of a brisk demand for new and better technology electronic items None of the other electronic

                                      company has shown such a steady growth Philips has recorded the lowest current ratio

                                      However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                      velocity of creditors and debtors only due to commitment of itrsquos employees

                                      72

                                      SUMMARY

                                      According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                      employee loyalty are praise and recognition a sense of contribution to the company learning and

                                      development and having a best friend at work

                                      Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                      than money perks or titles Here are eight tips regarding recognition Remember these and your

                                      employees may just start whistling while they work It is up to me The corporate culture or

                                      financial rewards will not make your team successful It is up to you Recognition is one thing

                                      that is completely in your control

                                      Strong relationships are vital in todays economy Strengthening employee relationships is even

                                      more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                      do more with less keeping quality employees becomes even more critical As a manager it is

                                      your job to bond your best people to your company through recognition And you also must help

                                      direct and motivate your core performers

                                      Simple rewards earn big returns There are some relatively simple things you can do that will

                                      earn big returns For example remember your employees birthdays and work anniversaries find

                                      out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                      spend time with their kids) make the most of your formal service awards with some preparation

                                      and a group presentation walk around your department every day and talk to your

                                      people and thank them sincerely and often

                                      73

                                      Make it specific Praise and recognition must be specific to have impact General praise such as

                                      You do great work actually can have the opposite effect and leave your employees wondering

                                      Does he have any idea what I really do around here Specific praise links individual

                                      accomplishments to company goals For example Cheryl I noticed the way you handled that

                                      customer complaint Great work As you know we value quick resolutions of problems as

                                      one of our core strategies

                                      Ask the best to stay Call your best people into your office one at a time Let that bright young

                                      college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                      your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                      high-impact performers report that they left their last job because No one ever asked me to

                                      stay

                                      Forget cash

                                      Remember the saying Money cant buy everything Well its true Dont wait until you can

                                      offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                      work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                      recognized and involved they are much less likely to keep asking about money

                                      Recognize

                                      Recognition means most to an employee when it is sincere and spontaneous According to the

                                      largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                      at least every seven days If you wait until a year-end party or an annual review you are waiting

                                      much too long to recognize and you probably are losing people you do not need to

                                      74

                                      Recognition works

                                      Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                      performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                      ways that build high commitment typically are on the order of 30 to 50 percent

                                      Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                      Learn to recognize your employees for their efforts thank them often and reward their

                                      achievements You can awaken them from their anger and apathy and they will fall in love with

                                      their jobs again Chances are you will work together happily ever after

                                      So there is direct relation with employee satisfaction and their commitment towards the

                                      organization and it is also clear from the above discussion that only monetary elements are not

                                      sufficient for employee satisfaction rather other element like employer behavior recognisation

                                      and other moral value

                                      75

                                      RECOMMENDATIONS

                                      PHILIPS should increase its capacity utilization It should work at full capacity to

                                      minimize its cost of production With this increase in capacity utilization the total cost

                                      will spread over more units thereby decreasing the per unit cost

                                      PHILIPS should decrease the credit facilities provided to its consumers The payback

                                      period is quite high in case of debtors as compared to creditors it should be more or less

                                      equal as it will help in improving company liquidity

                                      PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                      business as it accounts very less as compare to other businesses of Philips

                                      Another recommendation for Mohali plant is about the HR department that is they

                                      should appoint permanent and skilled workers as against casual workers which generally add

                                      up to the profit of the company

                                      76

                                      BIBLIOGRAPHY

                                      1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                      2 Monthly Journals of Philips Electronics India Ltd

                                      3 Authentic Leadership Medtronic CEO Bill George

                                      4 wwwindiaphilipscom

                                      5 wwwwikipediacom

                                      6 httpwwwemployeecommitmentcom

                                      7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                      8 Employee Commitment A Leader Ship Guide Joe Folkman

                                      9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                      77

                                      Questionnaire

                                      Name __________________________________________________________

                                      Age______________________________ Gender _______________________

                                      Qualification _______________________ Contact No ___________________

                                      Q1 In which department you are working

                                      Electrical Production Mechanical Other

                                      Q2 What is your working experience

                                      gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                      Q3 How You like the physical Working Environment of the organization

                                      Excellent Good Fair Poor Very Poor

                                      Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                      Highly Dissatisfied Dissatisfied

                                      Q5 Are you satisfied with your work

                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                      Highly Dissatisfied Dissatisfied

                                      Q6 Are you satisfied with the career development programe of the company

                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                      Highly Dissatisfied Dissatisfied

                                      Q7 Is other staff of the organization is co-operative with you

                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                      Highly Dissatisfied Dissatisfied

                                      Q8 Are you satisfied with top level management

                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                      Highly Dissatisfied Dissatisfied

                                      78

                                      Q9 Are you satisfied with your subordinates

                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                      Highly Dissatisfied Dissatisfied

                                      Q10 Are you satisfied with the nature of the Job

                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                      Highly Dissatisfied Dissatisfied

                                      Q11 Do you have any Job Pressure in work

                                      Yes No

                                      Q12 Do you satisfied with the opportunities provided by the organisation

                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                      Highly Dissatisfied Dissatisfied

                                      Q13 Are you satisfied with the welfare facilities provided by the organisation

                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                      Highly Dissatisfied Dissatisfied

                                      Q14 Are you satisfied towards your salary

                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                      Highly Dissatisfied Dissatisfied

                                      Q15 Are you committed towards the organisation

                                      Yes No

                                      Signature

                                      • SSI No
                                      • DDepartment
                                      • NNo of Respondents
                                      • PPercentage
                                      • 11
                                      • MMechanical
                                      • 330
                                      • 330
                                      • 22
                                      • EElectrical
                                      • 225
                                      • 225
                                      • 33
                                      • PProduction
                                      • 335
                                      • 335
                                      • 44
                                      • OOthers
                                      • 110
                                      • 110
                                      • TTotal
                                      • 1100
                                      • 1100
                                      • SSI No
                                      • WWork Experience
                                      • NNo of Respondents
                                      • PPercentage
                                      • 11
                                      • BBelow 2 years
                                      • 133
                                      • 113
                                      • 22
                                      • 2 2ndash 4 years
                                      • 330
                                      • 330
                                      • 33
                                      • 4 4ndash 6 years
                                      • 334
                                      • 334
                                      • 44
                                      • AAbove 6 years
                                      • 223
                                      • 223
                                      • Total
                                      • 1100
                                      • 1100
                                      • SSI No
                                      • AAmount of Work
                                      • NNo of Respondents
                                      • PPercentage
                                      • 11
                                      • HHighly satisfied
                                      • 220
                                      • 220
                                      • 22
                                      • SSatisfied
                                      • 445
                                      • 445
                                      • 33
                                      • NNeither Satisfied nor Dissatisfied
                                      • 112
                                      • 112
                                      • 44
                                      • DDissatisfied
                                      • 118
                                      • 118
                                      • 55
                                      • HHighly Dissatisfied
                                      • 006
                                      • 006
                                      • Total
                                      • 1100
                                      • 1100
                                      • SSI No
                                      • SSatisfaction with Subordinates
                                      • NNo of Respondents
                                      • PPercentage
                                      • 11
                                      • HHighly satisfied
                                      • 112
                                      • 112
                                      • 22
                                      • SSatisfied
                                      • 667
                                      • 667
                                      • 23
                                      • NNeither Satisfied nor Dissatisfied
                                      • 114
                                      • 114
                                      • 4
                                      • DDissatisfied
                                      • 007
                                      • 007
                                      • 55
                                      • HHighly Dissatisfied
                                      • 0 00
                                      • 000
                                      • Total
                                      • 1100
                                      • 1100
                                      • SSI No
                                      • JJob Pressure
                                      • NNo of Respondents
                                      • PPercentage
                                      • 11
                                      • YYes
                                      • 772
                                      • 772
                                      • 22
                                      • NNo
                                      • 228
                                      • 228
                                      • TTotal
                                      • 1100
                                      • 1100
                                      • SSI No
                                      • PPayment Satisfaction
                                      • NNo of Respondents
                                      • PPercentage
                                      • 11
                                      • YYes
                                      • 667
                                      • 667
                                      • 22
                                      • NNo
                                      • 333
                                      • 333
                                      • Total
                                      • 1100
                                      • 1100
                                      • SSI No
                                      • WWillingness to Work
                                      • NNo of Respondents
                                      • PPercentage
                                      • 11
                                      • YYes
                                      • 559
                                      • 559
                                      • 22
                                      • NNo
                                      • 441
                                      • 441
                                      • TTotal
                                      • 100
                                      • 100
                                        • MISSION amp VISION
                                        • Mission
                                        • Vision
                                        • Philips Electronics India Limited
                                          • SSI No
                                          • WWorking Environment
                                          • NNo of Respondents
                                          • PPercentage
                                          • 11
                                          • EExcellent
                                          • 112
                                          • 112
                                          • 22
                                          • GGood
                                          • 557
                                          • 557
                                          • 33
                                          • FFair
                                          • 228
                                          • 228
                                          • 44
                                          • PPoor
                                          • 003
                                          • 033
                                          • 55
                                          • VVery Poor
                                          • 000
                                          • 000
                                          • TTotal
                                          • 1100
                                          • 1100
                                          • SSI No
                                          • NNon-Monitory Benefits offered to Employees
                                          • NNo of Respondents
                                          • PPercentage
                                          • 11
                                          • HHighly Satisfied
                                          • 114
                                          • 114
                                          • 22
                                          • SSatisfied
                                          • 554
                                          • 554
                                          • 33
                                          • NNeither Satisfied nor Dissatisfied
                                          • 225
                                          • 225
                                          • 44
                                          • DDissatisfied
                                          • 005
                                          • 005
                                          • 55
                                          • HHighly Dissatisfied
                                          • 002
                                          • 002
                                          • Total
                                          • 1100
                                          • 1100
                                          • SSI No
                                          • CCareer Development
                                          • NNo of Respondents
                                          • PPercentage
                                          • HHighly satisfied
                                          • 112
                                          • 112
                                          • SSatisfied
                                          • 556
                                          • 556
                                          • NNeither Satisfied nor Dissatisfied
                                          • 222
                                          • 222
                                          • DDissatisfied
                                          • 110
                                          • 110
                                          • HHighly Dissatisfied
                                          • 000
                                          • 000
                                          • Total
                                          • 1100
                                          • 1100
                                          • SSI No
                                          • CCo-operation of Workers
                                          • NNo of Respondents
                                          • PPercentage
                                          • 11
                                          • HHighly satisfied
                                          • 220
                                          • 220
                                          • 22
                                          • SSatisfied
                                          • 666
                                          • 666
                                          • 33
                                          • NNeither Satisfied nor Dissatisfied
                                          • 111
                                          • 111
                                          • 44
                                          • DDissatisfied
                                          • 003
                                          • 003
                                          • 55
                                          • HHighly Dissatisfied
                                          • 000
                                          • 000
                                          • Total
                                          • 1100
                                          • 1100
                                          • SSI No
                                          • SSatisfaction with Top Management
                                          • NNo of Respondents
                                          • PPercentage
                                          • 11
                                          • HHighly satisfied
                                          • 226
                                          • 226
                                          • 22
                                          • SSatisfied
                                          • 551
                                          • 551
                                          • 33
                                          • NNeither Satisfied nor Dissatisfied
                                          • 117
                                          • 117
                                          • 44
                                          • DDissatisfied
                                          • 006
                                          • 006
                                          • 55
                                          • HHighly dissatisfied
                                          • 000
                                          • 000
                                          • Total
                                          • 1100
                                          • 1100
                                          • SSI No
                                          • JJob Satisfaction
                                          • NNo of Respondents
                                          • PPercentage
                                          • 11
                                          • HHighly satisfied
                                          • 222
                                          • 222
                                          • 22
                                          • SSatisfied
                                          • 556
                                          • 556
                                          • 33
                                          • NNeither Satisfied nor Dissatisfied
                                          • 116
                                          • 116
                                          • 44
                                          • DDissatisfied
                                          • 007
                                          • 007
                                          • 55
                                          • HHighly Dissatisfied
                                          • 000
                                          • 000
                                          • Total
                                          • 1100
                                          • 1100
                                          • SSI No
                                          • DDevelopment of Skills and Talents
                                          • NNo of Respondents
                                          • PPercentage
                                          • 1 1
                                          • HHighly Agree
                                          • 112
                                          • 112
                                          • 22
                                          • AAgree
                                          • 552
                                          • 552
                                          • 33
                                          • NNeither Agree nor Disagree
                                          • 228
                                          • 228
                                          • 44
                                          • DDisagree
                                          • 006
                                          • 006
                                          • 55
                                          • HHighly Disagree
                                          • 002
                                          • 002
                                          • Total
                                          • 1100
                                          • 1100
                                          • SSI No
                                          • WWelfare Facilities
                                          • NNo of Respondents
                                          • PPercentage
                                          • 11
                                          • HHighly satisfied
                                          • 009
                                          • 909
                                          • 22
                                          • SSatisfied
                                          • 557
                                          • 557
                                          • 33
                                          • NNeither Satisfied nor Dissatisfied
                                          • 229
                                          • 229
                                          • 44
                                          • DDissatisfied
                                          • 505
                                          • 005
                                          • 55
                                          • HHighly Dissatisfied
                                          • 000
                                          • 000
                                          • Total
                                          • 1100
                                          • 1100
                                            • SUMMARY
                                            • RECOMMENDATIONS
                                            • BIBLIOGRAPHY

                                        20

                                        Kitchen Appliances - Blenders and Hand Blenders Juicers and Citruspresses Food

                                        Processors and Mixers Coffee Makers and Kettles Frying and Grilling Appliances

                                        Toasters and Snacking Products

                                        Household Products - Irons Vacuum Cleaners Water Purifiers

                                        Professional Lighting - Industrial Shops and offices Road and Area Hospitality Sports

                                        Lighting City Beautification and Petrol Stations

                                        Automotive Lighting - In Cars Motorcycles and Trucks

                                        Home Lighting

                                        SERVICS

                                        Philips E-waste Management Program in India

                                        Philips has tied up with a recycler for collecting transporting and recycling unwanted broken

                                        down consumer products

                                        At Philips we offer consumers a convenient way of recycling their unwanted obsolete and

                                        damaged Philips products by dropping them off at convenient locations The program

                                        encompasses 8 major cities across India Consumers can approach one of 27 authorized Philips

                                        service centres which will act as collection points for consumer products which need recycling

                                        Our efforts are to expand the network in the near future

                                        Philips ensures that the consumer products received will be recycled in an environment-friendly

                                        manner Philips understand the corporate social responsibility and takes steps towards providing

                                        a safer environment to the future generations We design our products to continuously realize

                                        improvements and reduce their overall life cycle environmental impact Designing products for

                                        21

                                        recycling is an integral part of this approach Our aim is to use our planetrsquos limited resources

                                        effectively and respect the principle of extended producer responsibility This also calls for

                                        manufacturers to engage in developing solutions for effective and efficient recycling of their

                                        products We will continue to promote and invest into improved recycling systems to reduce the

                                        impact of electronic waste on the environment

                                        MANUFACTURING AT MOHALI PLANT ndash

                                        Mohali plant mainly manufactures lighting products basically of domestic usage this includes the

                                        following products ndash

                                        CFL bulbs ndash

                                        1 Genie - 5 watt 8 watt 11 watt

                                        2 Essential ndash 8 watt 11 watt 14 watt 18 watt 23 watt 29 watt

                                        3 Tornado ndash 5 watt 8 watt 11 watt 14 watt 18 watt 23watt 29 watt

                                        4 T5 slim tube 28 watt

                                        Coil plant ndash Philips Electronics India is the only company that produces coils in the whole

                                        lighting industries in the world and in India only at the MOHALI PLANT

                                        22

                                        Chapter-II

                                        OBJECTIVES OF THE STUDY

                                        23

                                        OBJECTIVES OF THE STUDY

                                        To study the various aspects of Satisfaction Level of the Employees working at Philips

                                        Electronics India Ltd Mohali

                                        To analyze the effect of Job satisfaction on the organisation

                                        To determine the relation between job satisfaction of employees and their commitment

                                        towards the organisation

                                        To analyze the performance model adopted by the Philips Electronics India Ltd Mohali

                                        to handle their manpower

                                        To suggest remedial measures for the improvement of the companyrsquos performance

                                        24

                                        Chapter-III

                                        Employees Commitment

                                        25

                                        Employees who are engaged in their work and committed to their organizations give companies

                                        crucial competitive advantagesmdashincluding higher productivity and lower employee turnover

                                        Thus it is not surprising that organizations of all sizes and types have invested substantially in

                                        policies and practices that foster engagement and commitment in their workforces

                                        But what are employee engagement and commitment exactly This report examines the ways in

                                        which employers and corporate consultants define these terms today and offers ideas for

                                        strengthening employee engagement Though different organizations define engagement

                                        differently some common themes emerge These themes include employeesrsquo satisfaction with

                                        their work and pride in their employer the extent to which people enjoy and believe in what they

                                        do for work and the perception that their employer values what they bring to the table The

                                        greater an employeersquos engagement the more likely he or she is to ldquogo the extra milerdquo and deliver

                                        excellent on-the-job performance In addition engaged employees may be more likely to commit

                                        to staying with their current organization Software giant Intuit2 for example found that highly

                                        engaged employees are 13 times more likely to be high performers than less engaged

                                        employees They are also five times less likely to voluntarily leave the company

                                        Clearly engagement and commitment can potentially translate into valuable business results for

                                        an organization To help you reap the benefits of an engaged committed workforce at your

                                        organization this report provides guidelines for understanding and measuring employee

                                        engagement and for designing and implementing effective engagement initiatives As you will

                                        26

                                        see everyday human resource practices such as recruitment training performance management

                                        and workforce surveys can provide powerful levers for enhancing engagement

                                        Employee Engagement Key Ingredients

                                        ldquoEmployee Engagement Definedrdquo shows examples of engagement definitions used by various

                                        corporations and consultancies Clearly definitions of employee engagement vary greatly across

                                        organizations Many managers wonder how such an elusive concept can be quantified The term

                                        does encompass several ingredients for which researchers have developed measurement

                                        techniques These ingredients include the degree to which employees fully occupy themselves in

                                        their work as well as the strength of their commitment to the employer and role Fortunately

                                        there is much research on these elements of engagementmdashwork that has deep roots in individual

                                        and group psychology

                                        Definition

                                        ldquoNo company small or large can win over the long run without energized employees who

                                        believe in the [firms] mission and understand how to achieve it Thats why you need to take the

                                        measure of employee engagement at least once a year through anonymous surveys in which

                                        people feel completely safe to speak their mindsrdquo

                                        -Jack and Suzy Welch-

                                        Common Themes How Companies Measure Engagement

                                        Employers typically assess their employeesrsquo engagement levels with company-wide attitude

                                        or opinion surveys

                                        27

                                        1048657 Pride in employer

                                        1048657 Satisfaction with employer

                                        1048657 Job satisfaction

                                        1048657 Opportunity to perform well at challenging work

                                        1048657 Recognition and positive feedback for onersquos contributions

                                        1048657 Personal support from onersquos supervisor

                                        1048657 Effort above and beyond the minimum

                                        1048657 Understanding the link between onersquos job and the organizationrsquos mission

                                        1048657 Prospects for future growth with onersquos employer

                                        1048657 Intention to stay with onersquos employer

                                        The Link Between Employer Practices and Employee Engagement

                                        How does an engaged workforce generate valuable business results for an organization The

                                        process starts with employer practices such as job and task design recruitment selection

                                        training compensation performance management and career development Such practices affect

                                        employeesrsquo level of engagement as well as job performance Performance and engagement then

                                        interact to produce business results Figure 1 depicts these relationships

                                        28

                                        EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

                                        1048657 How do you and other managers in your

                                        organization define commitment

                                        1048657 Are some employees in your company

                                        engaged in their work but not committed to

                                        the organization Committed to staying with

                                        your firm but not exactly engaged in their

                                        work Both engaged and committed

                                        1048657 To whom are your organizations employees

                                        committed The company Their supervisor

                                        Co-workers Team members Customers

                                        1048657 What business results has commitment from

                                        1048657 How do you and other managers in your

                                        organization define employee engagement

                                        1048657 How do you know that certain employees in

                                        your company are engaged Do they relish

                                        their jobs Enjoy specific responsibilities or

                                        tasks Willingly ldquogo the extra milerdquo

                                        1048657 In teams departments or business units in

                                        your company that have a large number of

                                        engaged employees what business results

                                        are you seeing Higher productivity Lower

                                        costs Greater revenues More efficiency

                                        29

                                        employees created for your organization For

                                        example has commitment reduced turnover

                                        and therefore decreased recruitment hiring

                                        and training costs

                                        1048657 What does your company do to reciprocate

                                        employees commitment Is the organization

                                        living up to its side of the bargain

                                        Lower turnover Higher product or service

                                        quality

                                        1048657 Conversely how do disengaged employees

                                        behave and what are the consequent costs

                                        for their teams units-and your entire

                                        company

                                        As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

                                        temperament attitudes and personality He or she uses these attributes to accomplish work

                                        behaviors according to organization-defined procedures by applying tools equipment andor

                                        technology Work behaviors in turn create the products and services that make an organization

                                        successful We classify work behaviors into three categories those required to accomplish duties

                                        and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

                                        employee contributes for the good of the organization (voluntary behaviors) and behaviors

                                        prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

                                        other counterproductive or illegal actions) Of course job performance occurs in an

                                        organizational context which includes elements such as leadership physical setting and social

                                        setting

                                        30

                                        Employers naturally want to encourage workers to perform prescribed and voluntary activities

                                        while avoiding proscribed ones To achieve these goals organizations use a number of HR

                                        practices that directly affect the person process and context components of job performance

                                        Employeesrsquo reactions to these practices determine their levels of engagement and commitment

                                        31

                                        Chapter-IV

                                        32

                                        LITERATURE OF THE REVIEW

                                        ldquo Job Satisfaction That Leads To The Commitment Of

                                        The Employees in The Organisationrdquo

                                        Literature of Review

                                        Gerge Bill Authentic Leadership

                                        In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

                                        point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

                                        What he means is that purpose is what drives employee commitment not the financial

                                        rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

                                        33

                                        hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

                                        are shareholders who can benefit from improved financials what draws people to their

                                        chosen careers is the work itself and its purpose in the world more than the profit

                                        possibilities

                                        Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

                                        that you cannot inspire employees by urging them to help management get the companyrsquos

                                        stock price uprdquo

                                        There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

                                        authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

                                        purpose of our work it means recognizing the purpose our organization fulfills that goes

                                        beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

                                        contribute to a larger purposerdquo

                                        In Built to Last Jim Collins and James Porras spend an entire book explaining their five

                                        year research study of major companies that led to this conclusion about employee

                                        commitment Purpose within a company is what sustains it profit is important but when

                                        itrsquos the prime directive companies falter

                                        -Marshal Goldsmith-

                                        How to Increase Employee Commitment

                                        In practice this involves walking the talk being transparent communicating effectively treating

                                        people equally teaching leading subordinates to increasingly excellent performance ndash and

                                        responding to subordinates as mature individuals who are owed fairness the truth and

                                        recognition of their achievements

                                        34

                                        Since managers interact directly and frequently with subordinates they are usually more tuned

                                        in to how employees are feeling than are executives Managers are in a better position to know

                                        for example when employees are feeling alienated and disengaged from their work which is

                                        very common today -- and expensive

                                        Gaining employee commitment results in greater profits because enthusiastic employees stay

                                        contribute discretionary effort and engage customers Performance soars when customers are

                                        enthused and stay and when executives managers and employees are a collaborative team

                                        united in achieving common goals

                                        But managers are often called middle managers for good reason their job is to motivate and

                                        guide subordinates while they at the same time are being judged by their bosses Because of

                                        their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                                        create relationships with potential allies especially those with greater power who have access to

                                        top decision makers

                                        Harvard University Factors that Impact Employee Well Being Commitment and

                                        Productivity

                                        Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                                        corporate bottom line A new trend in our dawning age of social sustainability is that many

                                        experts believe more attention should be paid to the dotted line - the one signed when a person

                                        35

                                        commits to employment at a company New Harvard research validates this approach affirming

                                        that trust and purpose play a significant role in building successful productive workplaces

                                        The behavioral research conducted by a team at Harvard University and Massachusetts General

                                        Hospital identifies the factors most likely to impact 21st century employee well being

                                        commitment and productivity The researchers found that commitment is largely influenced by

                                        ones sense of purpose feeling of personal impact and overall trust in the organization

                                        Productivity is largely affected by the quality of human relationships including cooperative

                                        social group moods and interaction

                                        The results lead us to conclude that workplaces that provide positive environments that foster

                                        interpersonal trust and quality personal relationships create the most committed and productive

                                        employees says Nancy Etcoff PhD the lead researcher on the study

                                        Expert Shares Keys to Building Successful Workplace Relationships

                                        According to business strategist Courtney Anderson JD MBA Outstanding leadership

                                        today means much more than just doing your job Success is creating an environment that fosters

                                        happy committed productive team members

                                        Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                                        does not have to be difficult The biggest challenge she says is making the time to truly change

                                        in our overscheduled instant access competitive work environments With a little know-how it

                                        can be easy to evolve workplace well being and respond to these compelling research results

                                        -Mark Howell-

                                        CEO Bright Point

                                        High-performing companies recognize that employee commitment is a major contributing factor

                                        toward sustaining long-term success and creating value An engaged employee is involved and

                                        excited about their work and acts in a manner that will forward the organizationrsquos interest An

                                        36

                                        engaged workforce helps optimize and retain talent for the long-term because the employees

                                        choose to stay even when other employment alternatives exist

                                        According to Walker Information the top three drivers of employee commitment are

                                        Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                                        want to enjoy their work feel they are appreciated and know they are making a contribution to

                                        their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                                        and are trusted by their leadership have a greater dedication and are ultimately more productive

                                        on the job However according to recent data provided by the National Business Research

                                        Institute (NBRI) only 31 of all employees are truly engaged

                                        At BrightPoint we take employee engagement seriously and we work to create a culture that

                                        inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                                        employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                                        determined that close to 80 of respondents indicated they were satisfied with their jobs and

                                        daily activities General employee satisfaction increases when managers take an active interest

                                        in their employees beyond their day-to-day job responsibilities According to NBRI managers

                                        that actively coach build relationships and keep an open dialogue with their employees improve

                                        employee engagement

                                        We have a diverse workforce where each employee brings unique value and has individual

                                        needs Managers are learning to manage the individual and not the position In order to give

                                        managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                                        leadership training workshops and continual learning resources In 2011 906 of managers at

                                        BrightPoint NA participated in the development opportunities offered and also made an effort to

                                        37

                                        help reinforce the learning of their team members This signals that our leadership team is taking

                                        an active interest in professional development and its connection to employee commitment

                                        As BrightPoint continues to increase focus on employee engagement the organization will grow

                                        stronger and maintain a substantial advantage over our competition Our employees possess the

                                        knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                                        through their genuine commitment will deliver what our customers want with increasing

                                        efficiency and effectiveness Our responsibility is value-creation by growing our business and

                                        maintaining high levels of customer service and loyalty We believe the best way to accomplish

                                        this is through a strong committed and engaged workforce

                                        Performance Model Adopted At Mohali Plant

                                        38

                                        Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                                        39

                                        Recruiting

                                        The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                                        applicants also can influence future employeesrsquo engagement and commitment If your firm has

                                        designed jobs specifically to engage employees then organization want to ensure that recruiting

                                        ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                                        skilled team environment or minimal supervision Applicants who notice and respond to these

                                        ads will more likely be motivated by these features Also consider how organization might best

                                        seek candidates from inside your organization When Organisation recruit existing employees for

                                        desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                                        commitment (by providing growth and advancement opportunities to employees in return for

                                        their loyalty) If Organisation recruit from outside when qualified internal candidates are

                                        available Organization may unwittingly suggest to current employees that your company is not

                                        willing to reciprocate their commitment Existing staff may then begin questioning their own

                                        commitment to the firm By contrast organisation recruit external candidates to both the job and

                                        your organization For these candidates ensure that recruiting messages highlight attractive job

                                        features organizational values and commitment reciprocity That is in return for performance

                                        and dedication your company offers competitive pay and benefits flexible work hours and

                                        learning and career advancement opportunities Also remember that prospective employees have

                                        multiple commitments You will inevitably have to compete with those commitments as

                                        organization try to attract candidates to your firm Most people find it easier to make a new

                                        commitment when it is compatible with their other obligations For example you boost your

                                        chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                                        work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                                        Commitmentrdquo

                                        40

                                        Employee Selection

                                        Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                                        fill available positions When organisation select the right individuals for the right jobs new

                                        hires carry out their work more smoothly and experience fewer performance problems The

                                        result Greater enjoyment ofmdashand engagement inmdashthe job

                                        To enhance engagement through your selection of employees identify those candidates who are

                                        best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                                        that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                                        they know about the role and having them provide work samples Most candidates will view

                                        these techniques more positively than tests with less apparent relevance such as personality and

                                        integrity assessments Successful candidates feel good about having ldquopassed the test and see

                                        company as careful and capable for having selected them A positive initial impression of an

                                        employer encourages growth of long-term commitment

                                        Training and Development

                                        Training and development can serve as additional levers for enhancing engagement and

                                        commitment For new hires training usually begins with orientation Orientation presents several

                                        important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                                        important it gives you a chance to encourage employee engagement by explaining how the new

                                        hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                                        Electronics describe how r company is organized introduce the new employee to his or her co-

                                        workers give the person a tour of the area where he or she will be working and explain safety

                                        regulations and other procedural matters In short you foster person-organization fitmdashvital for

                                        developing productive and dedicated employees Through training you help new and current

                                        41

                                        employees acquire the knowledge and skills they need to perform their jobs And employees who

                                        enhance their skills through training are more likely to engage fully in their work because they

                                        derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                                        company as well as their own employability in the job market In addition most companies offer

                                        higher wages for skilled workers to compensate them for their greater value and to discourage

                                        turnover

                                        Compensation

                                        Like the HR practices discussed above compensation can powerfully influence employee

                                        engagement and commitment Some compensation components encourage commitment to

                                        employers while others motivate engagement in the job It is possible to stimulate one and not

                                        the other though itrsquos generally better to foster both For example a company that offers a strong

                                        performance incentive system but no retirement plan will probably realize exceptional

                                        engagement from its workers however they may eventually commit themselves to another

                                        company that does offer a good retirement plan Meanwhile an organization that offers generous

                                        retirement benefits but a traditional seniority-based pay grade system may have committed

                                        employees however these workers might deliver pedestrian performance as they bide their time

                                        until retirement In designing compensation plans you therefore need to consider employee

                                        engagement and commitment strategically

                                        Encourage managers to include employees in the goal-setting process This technique helps to

                                        ensure that workers understand the goals It also promotes acceptance of challenging objectives

                                        because people generally feel more committed to goals they have helped define In addition

                                        consider how you and other managers will recognize and encourage contributions that exceed

                                        expectations For example when a piece of equipment malfunctions Joe finds other ways to

                                        maintain production rather than merely shutting down the machine and waiting for the

                                        42

                                        maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                        offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                        up Performance management processes operate on a continuous basis Therefore they provide

                                        perhaps the best ongoing opportunities for employers to foster employee engagement and

                                        commitment For example managers can use routine discussions about performance and

                                        feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                        which tasks are most challenging During such discussions managers also can define what going

                                        above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                        contributions An employeersquos aspirations and career goals can receive careful attention during

                                        performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                        can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                        your organization and the employeersquos other life commitments Through such means the

                                        organization personalizes its relationship to each employee and provides support while also

                                        expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                        To further engage employees and win their commitment through your performance management

                                        programs consider how to treat your organizationrsquos most experienced employees In many cases

                                        these employees understand the intricacies of a job better than their supervisors or managers do

                                        By virtue of long identification with your organization they may be deeply committed to high-

                                        level goals They use their expertise to contribute in ways that newer employees simply cannot

                                        match But many of them also may be planning to retire soon especially if they are from the

                                        ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                        a performance management system that recognizes and rewards proactive sharing of knowledge

                                        and expertise among co-workers For example create knowledge repositories or learning

                                        histories that can be stored in databases that employees can access and then create incentives

                                        43

                                        for people who contribute to and use these repositories Of course effective performance

                                        management systems also identify employees who are not meeting expectations Failing to

                                        address problem performance can erode other employeesrsquo engagement and commitment as their

                                        workloads increase and they conclude that the company is willing to tolerate poor performance

                                        If feedback coaching and remedial training are of little avail the manager may need to move the

                                        person to a different position within the company where he or she can make a more valuable

                                        contribution or let the individual go if there is no good match elsewhere in the organization

                                        44

                                        Chapter-V

                                        RESEARCH METHODOLOGY

                                        The basic task of research is to generate accurate information for use in decision-making

                                        Research can be defined as the systematic and objective process of gathering recording and

                                        analyzing data for aid in making business decisions As the project involves analyzing of

                                        45

                                        financial structure the research is exploratory in nature covering financial parameters and come

                                        of the important ratios to carry out research There are basically two techniques adopted for

                                        obtaining information

                                        Primary Data

                                        Secondary Data

                                        Primary Data is gathered specifically for the project at hand through personal interviews with

                                        the accounts officers

                                        Sample Size = 100 Employees

                                        Secondary data is previously collected and assembled for some project other than the one at

                                        hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                        less expensive than the primary date

                                        Secondary Data can be obtained from both external and internal sources

                                        External data may be collected from books and periodicals government sources media and other

                                        commercial sources

                                        Internal data is that secondary data which is created recorded or generated by the organization

                                        As the project is explanatory in nature secondary data is collected from the reports of the

                                        company books journals and interest Secondary data is gathered from annual reports official

                                        records and standing orders of the units

                                        CHAPTER - VI

                                        DATA ANALYSIS AND INTERPRETATION

                                        46

                                        The data after collection is to be processed and analyzed in accordance with the outline

                                        and down for the purpose at the time of developing research plan

                                        Technically speaking processing implies editing coding classification and tabulation of

                                        collected data so that they are amenable to analysis The term analysis refers to the computation

                                        of certain measures along with searching for pattern groups Thus in the process of analysis

                                        relationship or difference should be subjected to statistical tests of significance to determine with

                                        what validity data can be said to indicate any conclusions

                                        The analysis of data in a general way involves a number of closely related operations

                                        which are performed with the purpose of summarizing the collected data and organizing them in

                                        such a manner that they answer the research questions In this study the researcher followed

                                        above process carefully and it is presented in this chapter

                                        47

                                        Table 41 ndash To know the department in which employees are belongs to

                                        S

                                        ou rc

                                        e

                                        survey data

                                        Inference

                                        From the above table it shows that 35 of employees are belongs to

                                        production department

                                        FIGURE 41

                                        S

                                        SI No

                                        D

                                        Department

                                        N

                                        No of Respondents

                                        P

                                        Percentage

                                        1

                                        1

                                        M

                                        Mechanical

                                        3

                                        30

                                        3

                                        30

                                        2

                                        2

                                        E

                                        Electrical

                                        2

                                        25

                                        2

                                        25

                                        3

                                        3

                                        P

                                        Production

                                        3

                                        35

                                        3

                                        35

                                        4

                                        4

                                        O

                                        Others

                                        1

                                        10

                                        1

                                        10

                                        T

                                        Total

                                        1

                                        100

                                        1

                                        100

                                        48

                                        REPRESENTS THE DEPARTMENT

                                        Table 42 ndash To know working experience of the employees

                                        Source survey data

                                        Inference

                                        From the above table it shows that 34 of the employees have 4 ndash 6

                                        years experience

                                        S

                                        SI No

                                        W

                                        Work Experience

                                        N

                                        No of Respondents

                                        P

                                        Percentage

                                        1

                                        1

                                        B

                                        Below 2 years

                                        1

                                        33

                                        1

                                        13

                                        2

                                        2

                                        2

                                        2ndash 4 years

                                        3

                                        30

                                        3

                                        30

                                        3

                                        3

                                        4

                                        4ndash 6 years

                                        3

                                        34

                                        3

                                        34

                                        4

                                        4

                                        A

                                        Above 6 years

                                        2

                                        23

                                        2

                                        23

                                        T

                                        otal

                                        1

                                        100

                                        1

                                        100

                                        49

                                        FIGURE 42

                                        REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                        Table 43 ndash To know the physical working environment

                                        S

                                        SI No

                                        W

                                        Working Environment

                                        N

                                        No of Respondents

                                        P

                                        Percentage

                                        1

                                        1

                                        E

                                        Excellent

                                        1

                                        12

                                        1

                                        12

                                        2

                                        2

                                        G

                                        Good

                                        5

                                        57

                                        5

                                        57

                                        3

                                        3

                                        F

                                        Fair

                                        2

                                        28

                                        2

                                        28

                                        4

                                        4

                                        P

                                        Poor

                                        0

                                        03

                                        0

                                        33

                                        5

                                        5

                                        V

                                        Very Poor

                                        0

                                        00

                                        0

                                        00

                                        T

                                        Total

                                        1

                                        100

                                        1

                                        100

                                        Source survey data

                                        Inference

                                        From the above table it shows that 57 of the employees were feeling good about the working environment

                                        50

                                        FIGURE 43

                                        REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                        51

                                        Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                        S

                                        SI No

                                        N

                                        Non-Monitory Benefits offered

                                        to Employees

                                        N

                                        No of Respondents

                                        P

                                        Percentage

                                        1

                                        1

                                        H

                                        Highly Satisfied

                                        1

                                        14

                                        1

                                        14

                                        2

                                        2

                                        S

                                        Satisfied

                                        5

                                        54

                                        5

                                        54

                                        3

                                        3

                                        N

                                        Neither Satisfied nor Dissatisfied

                                        2

                                        25

                                        2

                                        25

                                        4

                                        4

                                        D

                                        Dissatisfied

                                        0

                                        05

                                        0

                                        05

                                        5

                                        5

                                        H

                                        Highly Dissatisfied

                                        0

                                        02

                                        0

                                        02

                                        Total 1

                                        100

                                        1

                                        100

                                        Source survey data

                                        Inference

                                        From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                        FIGURE 44

                                        REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                        52

                                        Table 45 ndash To know the satisfaction level of respondents towards the work

                                        assigned

                                        Source survey dataInference

                                        From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                        FIGURE 45

                                        S

                                        SI No

                                        A

                                        Amount of Work

                                        N

                                        No of Respondents

                                        P

                                        Percentage

                                        1

                                        1

                                        H

                                        Highly satisfied

                                        2

                                        20

                                        2

                                        20

                                        2

                                        2

                                        S

                                        Satisfied

                                        4

                                        45

                                        4

                                        45

                                        3

                                        3

                                        N

                                        Neither Satisfied nor Dissatisfied

                                        1

                                        12

                                        1

                                        12

                                        4

                                        4

                                        D

                                        Dissatisfied

                                        1

                                        18

                                        1

                                        18

                                        5

                                        5

                                        H

                                        Highly Dissatisfied

                                        0

                                        06

                                        0

                                        06

                                        Total 1

                                        100

                                        1

                                        100

                                        53

                                        REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                        54

                                        Table 46 ndash Opinion about the career development programme in their organisation

                                        S

                                        SI No

                                        C

                                        Career Development

                                        N

                                        No of Respondents

                                        P

                                        Percentage

                                        H

                                        Highly satisfied

                                        1

                                        12

                                        1

                                        12

                                        S

                                        Satisfied

                                        5

                                        56

                                        5

                                        56

                                        N

                                        Neither Satisfied nor Dissatisfied

                                        2

                                        22

                                        2

                                        22

                                        D

                                        Dissatisfied

                                        1

                                        10

                                        1

                                        10

                                        H

                                        Highly Dissatisfied

                                        0

                                        00

                                        0

                                        00

                                        Total 1

                                        100

                                        1

                                        100

                                        Source survey data

                                        Inference

                                        From the above table it shows that 56 of the employees were satisfied

                                        with the opinion about the carrier development programme in their organisation

                                        FIGURE 46

                                        REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                        PROGRAMME IN THEIR ORGANISATION

                                        55

                                        Table 47 ndash To know the cooperation of co-workers

                                        S

                                        SI No

                                        C

                                        Co-operation of Workers

                                        N

                                        No of Respondents

                                        P

                                        Percentage

                                        1

                                        1

                                        H

                                        Highly satisfied

                                        2

                                        20

                                        2

                                        20

                                        2

                                        2

                                        S

                                        Satisfied

                                        6

                                        66

                                        6

                                        66

                                        3

                                        3

                                        N

                                        Neither Satisfied nor Dissatisfied

                                        1

                                        11

                                        1

                                        11

                                        4

                                        4

                                        D

                                        Dissatisfied

                                        0

                                        03

                                        0

                                        03

                                        5

                                        5

                                        H

                                        Highly Dissatisfied

                                        0

                                        00

                                        0

                                        00

                                        Total 1

                                        100

                                        1

                                        100

                                        Source survey data

                                        Inference

                                        From the above table it shows that 66 of the employees were satisfied

                                        with the cooperation of co-workers

                                        FIGURE 47

                                        56

                                        REPRESENTS THE COOPERATION OF CO-WORKERS

                                        57

                                        Table 48 ndash To know the satisfaction of Respondents with top management

                                        S

                                        SI No

                                        S

                                        Satisfaction with Top

                                        Management

                                        N

                                        No of Respondents

                                        P

                                        Percentage

                                        1

                                        1

                                        H

                                        Highly satisfied

                                        2

                                        26

                                        2

                                        26

                                        2

                                        2

                                        S

                                        Satisfied

                                        5

                                        51

                                        5

                                        51

                                        3

                                        3

                                        N

                                        Neither Satisfied nor Dissatisfied

                                        1

                                        17

                                        1

                                        17

                                        4

                                        4

                                        D

                                        Dissatisfied

                                        0

                                        06

                                        0

                                        06

                                        5

                                        5

                                        H

                                        Highly dissatisfied

                                        0

                                        00

                                        0

                                        00

                                        Total 1

                                        100

                                        1

                                        100

                                        Source survey data

                                        Inference

                                        From the above table it shows that 51 of the employees were satisfied with the top management

                                        FIGURE 48

                                        58

                                        REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                        Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                        Source survey data

                                        Inference

                                        From the above table it shows that 67 of the employees were satisfied with their subordinates

                                        S

                                        SI

                                        No

                                        S

                                        Satisfaction with Subordinates

                                        N

                                        No of Respondents

                                        P

                                        Percentage

                                        1

                                        1

                                        H

                                        Highly satisfied

                                        1

                                        12

                                        1

                                        12

                                        2

                                        2

                                        S

                                        Satisfied

                                        6

                                        67

                                        6

                                        67

                                        2

                                        3

                                        N

                                        Neither Satisfied nor Dissatisfied

                                        1

                                        14

                                        1

                                        14

                                        4

                                        D

                                        Dissatisfied

                                        0

                                        07

                                        0

                                        07

                                        5

                                        5

                                        H

                                        Highly Dissatisfied

                                        0

                                        00

                                        0

                                        00

                                        Total 1

                                        100

                                        1

                                        100

                                        59

                                        FIGURE 49

                                        REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                        60

                                        Table 410 ndash To know the level of satisfaction regarding nature of job

                                        S

                                        SI No

                                        J

                                        Job Satisfaction

                                        N

                                        No of Respondents

                                        P

                                        Percentage

                                        1

                                        1

                                        H

                                        Highly satisfied

                                        2

                                        22

                                        2

                                        22

                                        2

                                        2

                                        S

                                        Satisfied

                                        5

                                        56

                                        5

                                        56

                                        3

                                        3

                                        N

                                        Neither Satisfied nor Dissatisfied

                                        1

                                        16

                                        1

                                        16

                                        4

                                        4

                                        D

                                        Dissatisfied

                                        0

                                        07

                                        0

                                        07

                                        5

                                        5

                                        H

                                        Highly Dissatisfied

                                        0

                                        00

                                        0

                                        00

                                        Total 1

                                        100

                                        1

                                        100

                                        Source survey dataInference

                                        From the above table it shows that 56 of the employees were satisfied with their job

                                        FIGURE 410

                                        61

                                        REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                        Table 411 ndash To know whether there is any job pressure in their work

                                        Source survey data

                                        Inference

                                        From the above table it shows that 72 of employees said there is job pressure in their work

                                        FIGURE 411

                                        REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                        S

                                        SI No

                                        J

                                        Job Pressure

                                        N

                                        No of Respondents

                                        P

                                        Percentage

                                        1

                                        1

                                        Y

                                        Yes

                                        7

                                        72

                                        7

                                        72

                                        2

                                        2

                                        N

                                        No

                                        2

                                        28

                                        2

                                        28

                                        T

                                        Total

                                        1

                                        100

                                        1

                                        100

                                        62

                                        Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                        amp talents

                                        S

                                        SI No

                                        D

                                        Development of Skills and

                                        Talents

                                        N

                                        No of Respondents

                                        P

                                        Percentage

                                        1

                                        1

                                        H

                                        Highly Agree

                                        1

                                        12

                                        1

                                        12

                                        2

                                        2

                                        A

                                        Agree

                                        5

                                        52

                                        5

                                        52

                                        3

                                        3

                                        N

                                        Neither Agree nor Disagree

                                        2

                                        28

                                        2

                                        28

                                        4

                                        4

                                        D

                                        Disagree

                                        0

                                        06

                                        0

                                        06

                                        5

                                        5

                                        H

                                        Highly Disagree

                                        0

                                        02

                                        0

                                        02

                                        Total 1

                                        100

                                        1

                                        100

                                        Source survey data

                                        Inference

                                        From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                        63

                                        FIRGURE 412

                                        REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                        64

                                        Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                        S

                                        SI No

                                        W

                                        Welfare Facilities

                                        N

                                        No of Respondents

                                        P

                                        Percentage

                                        1

                                        1

                                        H

                                        Highly satisfied

                                        0

                                        09

                                        9

                                        09

                                        2

                                        2

                                        S

                                        Satisfied

                                        5

                                        57

                                        5

                                        57

                                        3

                                        3

                                        N

                                        Neither Satisfied nor Dissatisfied

                                        2

                                        29

                                        2

                                        29

                                        4

                                        4

                                        D

                                        Dissatisfied

                                        5

                                        05

                                        0

                                        05

                                        5

                                        5

                                        H

                                        Highly Dissatisfied

                                        0

                                        00

                                        0

                                        00

                                        Total 1

                                        100

                                        1

                                        100

                                        Source survey data

                                        Inference

                                        From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                        FIGURE 413

                                        REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                        65

                                        Table 414 ndash To know the employee satisfaction towards the salary

                                        Source survey data

                                        Inference

                                        From the above table it shows that 67 of the employees were satisfied

                                        with their salary

                                        FIGURE 414

                                        REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                        S

                                        SI No

                                        P

                                        Payment Satisfaction

                                        N

                                        No of Respondents

                                        P

                                        Percentage

                                        1

                                        1

                                        Y

                                        Yes

                                        6

                                        67

                                        6

                                        67

                                        2

                                        2

                                        N

                                        No

                                        3

                                        33

                                        3

                                        33

                                        T

                                        otal

                                        1

                                        100

                                        1

                                        100

                                        66

                                        Table 415 ndash To know the employees willingness amp Commitment Towards

                                        Organisation

                                        Source survey data

                                        Inference

                                        From the above table it shows that 59 of the employees were willing to

                                        continue in this organisation

                                        FIGURE 415

                                        REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                        S

                                        SI No

                                        W

                                        Willingness to Work

                                        N

                                        No of Respondents

                                        P

                                        Percentage

                                        1

                                        1

                                        Y

                                        Yes

                                        5

                                        59

                                        5

                                        59

                                        2

                                        2

                                        N

                                        No

                                        4

                                        41

                                        4

                                        41

                                        T

                                        Total

                                        1

                                        00

                                        1

                                        00

                                        67

                                        CHI-SQUARE METHOD

                                        The chi square test is one of the simplest and most widely used non-

                                        parametric tests in statistical work As a non-parametric test it can be used to determine

                                        if categorical data shows dependency or the two classifications are independent It can

                                        also be used to make comparisons between theoretical population and actual data

                                        when categories are used

                                        n

                                        Chi square χsup2= sum (O-E) sup2 E

                                        i =1

                                        Where O= observed frequency

                                        E= expected frequency

                                        68

                                        OBSERVED FREQUENCY

                                        Table 419 shows the relationship between the department and the job satisfaction

                                        Over All

                                        Job

                                        SatisfactionHighly

                                        SatisfiedSatisfied

                                        Neither

                                        Satisfied nor

                                        Dissatisfied

                                        DissatisfiedHighly

                                        Dissatisfied

                                        Sub

                                        Total

                                        Mechanical 5 6 14 3 2 30

                                        Electrical 6 8 6 3 2 25

                                        Production 9 13 7 4 2 35

                                        Others 2 3 2 2 1 10

                                        Sub Total 22 30 29 12 7 100

                                        69

                                        EXPECTED FREQUENCY

                                        Over All

                                        Job

                                        SatisfactionHighly

                                        SatisfiedSatisfied

                                        Neither

                                        Satisfied nor

                                        Dissatisfied

                                        DissatisfiedHighly

                                        Dissatisfied

                                        Sub

                                        Total

                                        Mechanical 7 8 9 4 2 30

                                        Electrical 5 8 7 3 2 25

                                        Production 8 11 10 4 2 35

                                        Others 2 3 3 1 1 10

                                        Sub Total 22 30 29 12 7 100

                                        Null Hypothesis (Ho)

                                        There is no significant difference between the department and the job satisfaction

                                        Alternative Hypothesis (Ho)

                                        There is significant difference between the job satisfaction

                                        Co Relation

                                        70

                                        Chapter-V

                                        CONCLUSIONS AND

                                        RECOMMENDATIONS

                                        71

                                        CONCLUSION

                                        On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                        Ltd Mohali made in the previous chapters following conclusions are drawn

                                        General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                        Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                        environment of the company is very healthy The visitors feel happy after the campus

                                        Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                        indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                        building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                        Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                        its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                        position by channelising these internal accruals to fund its expansion programmes

                                        Working results PTL has registered a handsome and constant growth in its profits because

                                        of a brisk demand for new and better technology electronic items None of the other electronic

                                        company has shown such a steady growth Philips has recorded the lowest current ratio

                                        However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                        velocity of creditors and debtors only due to commitment of itrsquos employees

                                        72

                                        SUMMARY

                                        According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                        employee loyalty are praise and recognition a sense of contribution to the company learning and

                                        development and having a best friend at work

                                        Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                        than money perks or titles Here are eight tips regarding recognition Remember these and your

                                        employees may just start whistling while they work It is up to me The corporate culture or

                                        financial rewards will not make your team successful It is up to you Recognition is one thing

                                        that is completely in your control

                                        Strong relationships are vital in todays economy Strengthening employee relationships is even

                                        more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                        do more with less keeping quality employees becomes even more critical As a manager it is

                                        your job to bond your best people to your company through recognition And you also must help

                                        direct and motivate your core performers

                                        Simple rewards earn big returns There are some relatively simple things you can do that will

                                        earn big returns For example remember your employees birthdays and work anniversaries find

                                        out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                        spend time with their kids) make the most of your formal service awards with some preparation

                                        and a group presentation walk around your department every day and talk to your

                                        people and thank them sincerely and often

                                        73

                                        Make it specific Praise and recognition must be specific to have impact General praise such as

                                        You do great work actually can have the opposite effect and leave your employees wondering

                                        Does he have any idea what I really do around here Specific praise links individual

                                        accomplishments to company goals For example Cheryl I noticed the way you handled that

                                        customer complaint Great work As you know we value quick resolutions of problems as

                                        one of our core strategies

                                        Ask the best to stay Call your best people into your office one at a time Let that bright young

                                        college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                        your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                        high-impact performers report that they left their last job because No one ever asked me to

                                        stay

                                        Forget cash

                                        Remember the saying Money cant buy everything Well its true Dont wait until you can

                                        offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                        work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                        recognized and involved they are much less likely to keep asking about money

                                        Recognize

                                        Recognition means most to an employee when it is sincere and spontaneous According to the

                                        largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                        at least every seven days If you wait until a year-end party or an annual review you are waiting

                                        much too long to recognize and you probably are losing people you do not need to

                                        74

                                        Recognition works

                                        Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                        performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                        ways that build high commitment typically are on the order of 30 to 50 percent

                                        Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                        Learn to recognize your employees for their efforts thank them often and reward their

                                        achievements You can awaken them from their anger and apathy and they will fall in love with

                                        their jobs again Chances are you will work together happily ever after

                                        So there is direct relation with employee satisfaction and their commitment towards the

                                        organization and it is also clear from the above discussion that only monetary elements are not

                                        sufficient for employee satisfaction rather other element like employer behavior recognisation

                                        and other moral value

                                        75

                                        RECOMMENDATIONS

                                        PHILIPS should increase its capacity utilization It should work at full capacity to

                                        minimize its cost of production With this increase in capacity utilization the total cost

                                        will spread over more units thereby decreasing the per unit cost

                                        PHILIPS should decrease the credit facilities provided to its consumers The payback

                                        period is quite high in case of debtors as compared to creditors it should be more or less

                                        equal as it will help in improving company liquidity

                                        PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                        business as it accounts very less as compare to other businesses of Philips

                                        Another recommendation for Mohali plant is about the HR department that is they

                                        should appoint permanent and skilled workers as against casual workers which generally add

                                        up to the profit of the company

                                        76

                                        BIBLIOGRAPHY

                                        1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                        2 Monthly Journals of Philips Electronics India Ltd

                                        3 Authentic Leadership Medtronic CEO Bill George

                                        4 wwwindiaphilipscom

                                        5 wwwwikipediacom

                                        6 httpwwwemployeecommitmentcom

                                        7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                        8 Employee Commitment A Leader Ship Guide Joe Folkman

                                        9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                        77

                                        Questionnaire

                                        Name __________________________________________________________

                                        Age______________________________ Gender _______________________

                                        Qualification _______________________ Contact No ___________________

                                        Q1 In which department you are working

                                        Electrical Production Mechanical Other

                                        Q2 What is your working experience

                                        gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                        Q3 How You like the physical Working Environment of the organization

                                        Excellent Good Fair Poor Very Poor

                                        Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                        Highly Dissatisfied Dissatisfied

                                        Q5 Are you satisfied with your work

                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                        Highly Dissatisfied Dissatisfied

                                        Q6 Are you satisfied with the career development programe of the company

                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                        Highly Dissatisfied Dissatisfied

                                        Q7 Is other staff of the organization is co-operative with you

                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                        Highly Dissatisfied Dissatisfied

                                        Q8 Are you satisfied with top level management

                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                        Highly Dissatisfied Dissatisfied

                                        78

                                        Q9 Are you satisfied with your subordinates

                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                        Highly Dissatisfied Dissatisfied

                                        Q10 Are you satisfied with the nature of the Job

                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                        Highly Dissatisfied Dissatisfied

                                        Q11 Do you have any Job Pressure in work

                                        Yes No

                                        Q12 Do you satisfied with the opportunities provided by the organisation

                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                        Highly Dissatisfied Dissatisfied

                                        Q13 Are you satisfied with the welfare facilities provided by the organisation

                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                        Highly Dissatisfied Dissatisfied

                                        Q14 Are you satisfied towards your salary

                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                        Highly Dissatisfied Dissatisfied

                                        Q15 Are you committed towards the organisation

                                        Yes No

                                        Signature

                                        • SSI No
                                        • DDepartment
                                        • NNo of Respondents
                                        • PPercentage
                                        • 11
                                        • MMechanical
                                        • 330
                                        • 330
                                        • 22
                                        • EElectrical
                                        • 225
                                        • 225
                                        • 33
                                        • PProduction
                                        • 335
                                        • 335
                                        • 44
                                        • OOthers
                                        • 110
                                        • 110
                                        • TTotal
                                        • 1100
                                        • 1100
                                        • SSI No
                                        • WWork Experience
                                        • NNo of Respondents
                                        • PPercentage
                                        • 11
                                        • BBelow 2 years
                                        • 133
                                        • 113
                                        • 22
                                        • 2 2ndash 4 years
                                        • 330
                                        • 330
                                        • 33
                                        • 4 4ndash 6 years
                                        • 334
                                        • 334
                                        • 44
                                        • AAbove 6 years
                                        • 223
                                        • 223
                                        • Total
                                        • 1100
                                        • 1100
                                        • SSI No
                                        • AAmount of Work
                                        • NNo of Respondents
                                        • PPercentage
                                        • 11
                                        • HHighly satisfied
                                        • 220
                                        • 220
                                        • 22
                                        • SSatisfied
                                        • 445
                                        • 445
                                        • 33
                                        • NNeither Satisfied nor Dissatisfied
                                        • 112
                                        • 112
                                        • 44
                                        • DDissatisfied
                                        • 118
                                        • 118
                                        • 55
                                        • HHighly Dissatisfied
                                        • 006
                                        • 006
                                        • Total
                                        • 1100
                                        • 1100
                                        • SSI No
                                        • SSatisfaction with Subordinates
                                        • NNo of Respondents
                                        • PPercentage
                                        • 11
                                        • HHighly satisfied
                                        • 112
                                        • 112
                                        • 22
                                        • SSatisfied
                                        • 667
                                        • 667
                                        • 23
                                        • NNeither Satisfied nor Dissatisfied
                                        • 114
                                        • 114
                                        • 4
                                        • DDissatisfied
                                        • 007
                                        • 007
                                        • 55
                                        • HHighly Dissatisfied
                                        • 0 00
                                        • 000
                                        • Total
                                        • 1100
                                        • 1100
                                        • SSI No
                                        • JJob Pressure
                                        • NNo of Respondents
                                        • PPercentage
                                        • 11
                                        • YYes
                                        • 772
                                        • 772
                                        • 22
                                        • NNo
                                        • 228
                                        • 228
                                        • TTotal
                                        • 1100
                                        • 1100
                                        • SSI No
                                        • PPayment Satisfaction
                                        • NNo of Respondents
                                        • PPercentage
                                        • 11
                                        • YYes
                                        • 667
                                        • 667
                                        • 22
                                        • NNo
                                        • 333
                                        • 333
                                        • Total
                                        • 1100
                                        • 1100
                                        • SSI No
                                        • WWillingness to Work
                                        • NNo of Respondents
                                        • PPercentage
                                        • 11
                                        • YYes
                                        • 559
                                        • 559
                                        • 22
                                        • NNo
                                        • 441
                                        • 441
                                        • TTotal
                                        • 100
                                        • 100
                                          • MISSION amp VISION
                                          • Mission
                                          • Vision
                                          • Philips Electronics India Limited
                                            • SSI No
                                            • WWorking Environment
                                            • NNo of Respondents
                                            • PPercentage
                                            • 11
                                            • EExcellent
                                            • 112
                                            • 112
                                            • 22
                                            • GGood
                                            • 557
                                            • 557
                                            • 33
                                            • FFair
                                            • 228
                                            • 228
                                            • 44
                                            • PPoor
                                            • 003
                                            • 033
                                            • 55
                                            • VVery Poor
                                            • 000
                                            • 000
                                            • TTotal
                                            • 1100
                                            • 1100
                                            • SSI No
                                            • NNon-Monitory Benefits offered to Employees
                                            • NNo of Respondents
                                            • PPercentage
                                            • 11
                                            • HHighly Satisfied
                                            • 114
                                            • 114
                                            • 22
                                            • SSatisfied
                                            • 554
                                            • 554
                                            • 33
                                            • NNeither Satisfied nor Dissatisfied
                                            • 225
                                            • 225
                                            • 44
                                            • DDissatisfied
                                            • 005
                                            • 005
                                            • 55
                                            • HHighly Dissatisfied
                                            • 002
                                            • 002
                                            • Total
                                            • 1100
                                            • 1100
                                            • SSI No
                                            • CCareer Development
                                            • NNo of Respondents
                                            • PPercentage
                                            • HHighly satisfied
                                            • 112
                                            • 112
                                            • SSatisfied
                                            • 556
                                            • 556
                                            • NNeither Satisfied nor Dissatisfied
                                            • 222
                                            • 222
                                            • DDissatisfied
                                            • 110
                                            • 110
                                            • HHighly Dissatisfied
                                            • 000
                                            • 000
                                            • Total
                                            • 1100
                                            • 1100
                                            • SSI No
                                            • CCo-operation of Workers
                                            • NNo of Respondents
                                            • PPercentage
                                            • 11
                                            • HHighly satisfied
                                            • 220
                                            • 220
                                            • 22
                                            • SSatisfied
                                            • 666
                                            • 666
                                            • 33
                                            • NNeither Satisfied nor Dissatisfied
                                            • 111
                                            • 111
                                            • 44
                                            • DDissatisfied
                                            • 003
                                            • 003
                                            • 55
                                            • HHighly Dissatisfied
                                            • 000
                                            • 000
                                            • Total
                                            • 1100
                                            • 1100
                                            • SSI No
                                            • SSatisfaction with Top Management
                                            • NNo of Respondents
                                            • PPercentage
                                            • 11
                                            • HHighly satisfied
                                            • 226
                                            • 226
                                            • 22
                                            • SSatisfied
                                            • 551
                                            • 551
                                            • 33
                                            • NNeither Satisfied nor Dissatisfied
                                            • 117
                                            • 117
                                            • 44
                                            • DDissatisfied
                                            • 006
                                            • 006
                                            • 55
                                            • HHighly dissatisfied
                                            • 000
                                            • 000
                                            • Total
                                            • 1100
                                            • 1100
                                            • SSI No
                                            • JJob Satisfaction
                                            • NNo of Respondents
                                            • PPercentage
                                            • 11
                                            • HHighly satisfied
                                            • 222
                                            • 222
                                            • 22
                                            • SSatisfied
                                            • 556
                                            • 556
                                            • 33
                                            • NNeither Satisfied nor Dissatisfied
                                            • 116
                                            • 116
                                            • 44
                                            • DDissatisfied
                                            • 007
                                            • 007
                                            • 55
                                            • HHighly Dissatisfied
                                            • 000
                                            • 000
                                            • Total
                                            • 1100
                                            • 1100
                                            • SSI No
                                            • DDevelopment of Skills and Talents
                                            • NNo of Respondents
                                            • PPercentage
                                            • 1 1
                                            • HHighly Agree
                                            • 112
                                            • 112
                                            • 22
                                            • AAgree
                                            • 552
                                            • 552
                                            • 33
                                            • NNeither Agree nor Disagree
                                            • 228
                                            • 228
                                            • 44
                                            • DDisagree
                                            • 006
                                            • 006
                                            • 55
                                            • HHighly Disagree
                                            • 002
                                            • 002
                                            • Total
                                            • 1100
                                            • 1100
                                            • SSI No
                                            • WWelfare Facilities
                                            • NNo of Respondents
                                            • PPercentage
                                            • 11
                                            • HHighly satisfied
                                            • 009
                                            • 909
                                            • 22
                                            • SSatisfied
                                            • 557
                                            • 557
                                            • 33
                                            • NNeither Satisfied nor Dissatisfied
                                            • 229
                                            • 229
                                            • 44
                                            • DDissatisfied
                                            • 505
                                            • 005
                                            • 55
                                            • HHighly Dissatisfied
                                            • 000
                                            • 000
                                            • Total
                                            • 1100
                                            • 1100
                                              • SUMMARY
                                              • RECOMMENDATIONS
                                              • BIBLIOGRAPHY

                                          21

                                          recycling is an integral part of this approach Our aim is to use our planetrsquos limited resources

                                          effectively and respect the principle of extended producer responsibility This also calls for

                                          manufacturers to engage in developing solutions for effective and efficient recycling of their

                                          products We will continue to promote and invest into improved recycling systems to reduce the

                                          impact of electronic waste on the environment

                                          MANUFACTURING AT MOHALI PLANT ndash

                                          Mohali plant mainly manufactures lighting products basically of domestic usage this includes the

                                          following products ndash

                                          CFL bulbs ndash

                                          1 Genie - 5 watt 8 watt 11 watt

                                          2 Essential ndash 8 watt 11 watt 14 watt 18 watt 23 watt 29 watt

                                          3 Tornado ndash 5 watt 8 watt 11 watt 14 watt 18 watt 23watt 29 watt

                                          4 T5 slim tube 28 watt

                                          Coil plant ndash Philips Electronics India is the only company that produces coils in the whole

                                          lighting industries in the world and in India only at the MOHALI PLANT

                                          22

                                          Chapter-II

                                          OBJECTIVES OF THE STUDY

                                          23

                                          OBJECTIVES OF THE STUDY

                                          To study the various aspects of Satisfaction Level of the Employees working at Philips

                                          Electronics India Ltd Mohali

                                          To analyze the effect of Job satisfaction on the organisation

                                          To determine the relation between job satisfaction of employees and their commitment

                                          towards the organisation

                                          To analyze the performance model adopted by the Philips Electronics India Ltd Mohali

                                          to handle their manpower

                                          To suggest remedial measures for the improvement of the companyrsquos performance

                                          24

                                          Chapter-III

                                          Employees Commitment

                                          25

                                          Employees who are engaged in their work and committed to their organizations give companies

                                          crucial competitive advantagesmdashincluding higher productivity and lower employee turnover

                                          Thus it is not surprising that organizations of all sizes and types have invested substantially in

                                          policies and practices that foster engagement and commitment in their workforces

                                          But what are employee engagement and commitment exactly This report examines the ways in

                                          which employers and corporate consultants define these terms today and offers ideas for

                                          strengthening employee engagement Though different organizations define engagement

                                          differently some common themes emerge These themes include employeesrsquo satisfaction with

                                          their work and pride in their employer the extent to which people enjoy and believe in what they

                                          do for work and the perception that their employer values what they bring to the table The

                                          greater an employeersquos engagement the more likely he or she is to ldquogo the extra milerdquo and deliver

                                          excellent on-the-job performance In addition engaged employees may be more likely to commit

                                          to staying with their current organization Software giant Intuit2 for example found that highly

                                          engaged employees are 13 times more likely to be high performers than less engaged

                                          employees They are also five times less likely to voluntarily leave the company

                                          Clearly engagement and commitment can potentially translate into valuable business results for

                                          an organization To help you reap the benefits of an engaged committed workforce at your

                                          organization this report provides guidelines for understanding and measuring employee

                                          engagement and for designing and implementing effective engagement initiatives As you will

                                          26

                                          see everyday human resource practices such as recruitment training performance management

                                          and workforce surveys can provide powerful levers for enhancing engagement

                                          Employee Engagement Key Ingredients

                                          ldquoEmployee Engagement Definedrdquo shows examples of engagement definitions used by various

                                          corporations and consultancies Clearly definitions of employee engagement vary greatly across

                                          organizations Many managers wonder how such an elusive concept can be quantified The term

                                          does encompass several ingredients for which researchers have developed measurement

                                          techniques These ingredients include the degree to which employees fully occupy themselves in

                                          their work as well as the strength of their commitment to the employer and role Fortunately

                                          there is much research on these elements of engagementmdashwork that has deep roots in individual

                                          and group psychology

                                          Definition

                                          ldquoNo company small or large can win over the long run without energized employees who

                                          believe in the [firms] mission and understand how to achieve it Thats why you need to take the

                                          measure of employee engagement at least once a year through anonymous surveys in which

                                          people feel completely safe to speak their mindsrdquo

                                          -Jack and Suzy Welch-

                                          Common Themes How Companies Measure Engagement

                                          Employers typically assess their employeesrsquo engagement levels with company-wide attitude

                                          or opinion surveys

                                          27

                                          1048657 Pride in employer

                                          1048657 Satisfaction with employer

                                          1048657 Job satisfaction

                                          1048657 Opportunity to perform well at challenging work

                                          1048657 Recognition and positive feedback for onersquos contributions

                                          1048657 Personal support from onersquos supervisor

                                          1048657 Effort above and beyond the minimum

                                          1048657 Understanding the link between onersquos job and the organizationrsquos mission

                                          1048657 Prospects for future growth with onersquos employer

                                          1048657 Intention to stay with onersquos employer

                                          The Link Between Employer Practices and Employee Engagement

                                          How does an engaged workforce generate valuable business results for an organization The

                                          process starts with employer practices such as job and task design recruitment selection

                                          training compensation performance management and career development Such practices affect

                                          employeesrsquo level of engagement as well as job performance Performance and engagement then

                                          interact to produce business results Figure 1 depicts these relationships

                                          28

                                          EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

                                          1048657 How do you and other managers in your

                                          organization define commitment

                                          1048657 Are some employees in your company

                                          engaged in their work but not committed to

                                          the organization Committed to staying with

                                          your firm but not exactly engaged in their

                                          work Both engaged and committed

                                          1048657 To whom are your organizations employees

                                          committed The company Their supervisor

                                          Co-workers Team members Customers

                                          1048657 What business results has commitment from

                                          1048657 How do you and other managers in your

                                          organization define employee engagement

                                          1048657 How do you know that certain employees in

                                          your company are engaged Do they relish

                                          their jobs Enjoy specific responsibilities or

                                          tasks Willingly ldquogo the extra milerdquo

                                          1048657 In teams departments or business units in

                                          your company that have a large number of

                                          engaged employees what business results

                                          are you seeing Higher productivity Lower

                                          costs Greater revenues More efficiency

                                          29

                                          employees created for your organization For

                                          example has commitment reduced turnover

                                          and therefore decreased recruitment hiring

                                          and training costs

                                          1048657 What does your company do to reciprocate

                                          employees commitment Is the organization

                                          living up to its side of the bargain

                                          Lower turnover Higher product or service

                                          quality

                                          1048657 Conversely how do disengaged employees

                                          behave and what are the consequent costs

                                          for their teams units-and your entire

                                          company

                                          As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

                                          temperament attitudes and personality He or she uses these attributes to accomplish work

                                          behaviors according to organization-defined procedures by applying tools equipment andor

                                          technology Work behaviors in turn create the products and services that make an organization

                                          successful We classify work behaviors into three categories those required to accomplish duties

                                          and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

                                          employee contributes for the good of the organization (voluntary behaviors) and behaviors

                                          prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

                                          other counterproductive or illegal actions) Of course job performance occurs in an

                                          organizational context which includes elements such as leadership physical setting and social

                                          setting

                                          30

                                          Employers naturally want to encourage workers to perform prescribed and voluntary activities

                                          while avoiding proscribed ones To achieve these goals organizations use a number of HR

                                          practices that directly affect the person process and context components of job performance

                                          Employeesrsquo reactions to these practices determine their levels of engagement and commitment

                                          31

                                          Chapter-IV

                                          32

                                          LITERATURE OF THE REVIEW

                                          ldquo Job Satisfaction That Leads To The Commitment Of

                                          The Employees in The Organisationrdquo

                                          Literature of Review

                                          Gerge Bill Authentic Leadership

                                          In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

                                          point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

                                          What he means is that purpose is what drives employee commitment not the financial

                                          rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

                                          33

                                          hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

                                          are shareholders who can benefit from improved financials what draws people to their

                                          chosen careers is the work itself and its purpose in the world more than the profit

                                          possibilities

                                          Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

                                          that you cannot inspire employees by urging them to help management get the companyrsquos

                                          stock price uprdquo

                                          There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

                                          authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

                                          purpose of our work it means recognizing the purpose our organization fulfills that goes

                                          beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

                                          contribute to a larger purposerdquo

                                          In Built to Last Jim Collins and James Porras spend an entire book explaining their five

                                          year research study of major companies that led to this conclusion about employee

                                          commitment Purpose within a company is what sustains it profit is important but when

                                          itrsquos the prime directive companies falter

                                          -Marshal Goldsmith-

                                          How to Increase Employee Commitment

                                          In practice this involves walking the talk being transparent communicating effectively treating

                                          people equally teaching leading subordinates to increasingly excellent performance ndash and

                                          responding to subordinates as mature individuals who are owed fairness the truth and

                                          recognition of their achievements

                                          34

                                          Since managers interact directly and frequently with subordinates they are usually more tuned

                                          in to how employees are feeling than are executives Managers are in a better position to know

                                          for example when employees are feeling alienated and disengaged from their work which is

                                          very common today -- and expensive

                                          Gaining employee commitment results in greater profits because enthusiastic employees stay

                                          contribute discretionary effort and engage customers Performance soars when customers are

                                          enthused and stay and when executives managers and employees are a collaborative team

                                          united in achieving common goals

                                          But managers are often called middle managers for good reason their job is to motivate and

                                          guide subordinates while they at the same time are being judged by their bosses Because of

                                          their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                                          create relationships with potential allies especially those with greater power who have access to

                                          top decision makers

                                          Harvard University Factors that Impact Employee Well Being Commitment and

                                          Productivity

                                          Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                                          corporate bottom line A new trend in our dawning age of social sustainability is that many

                                          experts believe more attention should be paid to the dotted line - the one signed when a person

                                          35

                                          commits to employment at a company New Harvard research validates this approach affirming

                                          that trust and purpose play a significant role in building successful productive workplaces

                                          The behavioral research conducted by a team at Harvard University and Massachusetts General

                                          Hospital identifies the factors most likely to impact 21st century employee well being

                                          commitment and productivity The researchers found that commitment is largely influenced by

                                          ones sense of purpose feeling of personal impact and overall trust in the organization

                                          Productivity is largely affected by the quality of human relationships including cooperative

                                          social group moods and interaction

                                          The results lead us to conclude that workplaces that provide positive environments that foster

                                          interpersonal trust and quality personal relationships create the most committed and productive

                                          employees says Nancy Etcoff PhD the lead researcher on the study

                                          Expert Shares Keys to Building Successful Workplace Relationships

                                          According to business strategist Courtney Anderson JD MBA Outstanding leadership

                                          today means much more than just doing your job Success is creating an environment that fosters

                                          happy committed productive team members

                                          Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                                          does not have to be difficult The biggest challenge she says is making the time to truly change

                                          in our overscheduled instant access competitive work environments With a little know-how it

                                          can be easy to evolve workplace well being and respond to these compelling research results

                                          -Mark Howell-

                                          CEO Bright Point

                                          High-performing companies recognize that employee commitment is a major contributing factor

                                          toward sustaining long-term success and creating value An engaged employee is involved and

                                          excited about their work and acts in a manner that will forward the organizationrsquos interest An

                                          36

                                          engaged workforce helps optimize and retain talent for the long-term because the employees

                                          choose to stay even when other employment alternatives exist

                                          According to Walker Information the top three drivers of employee commitment are

                                          Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                                          want to enjoy their work feel they are appreciated and know they are making a contribution to

                                          their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                                          and are trusted by their leadership have a greater dedication and are ultimately more productive

                                          on the job However according to recent data provided by the National Business Research

                                          Institute (NBRI) only 31 of all employees are truly engaged

                                          At BrightPoint we take employee engagement seriously and we work to create a culture that

                                          inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                                          employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                                          determined that close to 80 of respondents indicated they were satisfied with their jobs and

                                          daily activities General employee satisfaction increases when managers take an active interest

                                          in their employees beyond their day-to-day job responsibilities According to NBRI managers

                                          that actively coach build relationships and keep an open dialogue with their employees improve

                                          employee engagement

                                          We have a diverse workforce where each employee brings unique value and has individual

                                          needs Managers are learning to manage the individual and not the position In order to give

                                          managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                                          leadership training workshops and continual learning resources In 2011 906 of managers at

                                          BrightPoint NA participated in the development opportunities offered and also made an effort to

                                          37

                                          help reinforce the learning of their team members This signals that our leadership team is taking

                                          an active interest in professional development and its connection to employee commitment

                                          As BrightPoint continues to increase focus on employee engagement the organization will grow

                                          stronger and maintain a substantial advantage over our competition Our employees possess the

                                          knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                                          through their genuine commitment will deliver what our customers want with increasing

                                          efficiency and effectiveness Our responsibility is value-creation by growing our business and

                                          maintaining high levels of customer service and loyalty We believe the best way to accomplish

                                          this is through a strong committed and engaged workforce

                                          Performance Model Adopted At Mohali Plant

                                          38

                                          Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                                          39

                                          Recruiting

                                          The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                                          applicants also can influence future employeesrsquo engagement and commitment If your firm has

                                          designed jobs specifically to engage employees then organization want to ensure that recruiting

                                          ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                                          skilled team environment or minimal supervision Applicants who notice and respond to these

                                          ads will more likely be motivated by these features Also consider how organization might best

                                          seek candidates from inside your organization When Organisation recruit existing employees for

                                          desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                                          commitment (by providing growth and advancement opportunities to employees in return for

                                          their loyalty) If Organisation recruit from outside when qualified internal candidates are

                                          available Organization may unwittingly suggest to current employees that your company is not

                                          willing to reciprocate their commitment Existing staff may then begin questioning their own

                                          commitment to the firm By contrast organisation recruit external candidates to both the job and

                                          your organization For these candidates ensure that recruiting messages highlight attractive job

                                          features organizational values and commitment reciprocity That is in return for performance

                                          and dedication your company offers competitive pay and benefits flexible work hours and

                                          learning and career advancement opportunities Also remember that prospective employees have

                                          multiple commitments You will inevitably have to compete with those commitments as

                                          organization try to attract candidates to your firm Most people find it easier to make a new

                                          commitment when it is compatible with their other obligations For example you boost your

                                          chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                                          work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                                          Commitmentrdquo

                                          40

                                          Employee Selection

                                          Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                                          fill available positions When organisation select the right individuals for the right jobs new

                                          hires carry out their work more smoothly and experience fewer performance problems The

                                          result Greater enjoyment ofmdashand engagement inmdashthe job

                                          To enhance engagement through your selection of employees identify those candidates who are

                                          best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                                          that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                                          they know about the role and having them provide work samples Most candidates will view

                                          these techniques more positively than tests with less apparent relevance such as personality and

                                          integrity assessments Successful candidates feel good about having ldquopassed the test and see

                                          company as careful and capable for having selected them A positive initial impression of an

                                          employer encourages growth of long-term commitment

                                          Training and Development

                                          Training and development can serve as additional levers for enhancing engagement and

                                          commitment For new hires training usually begins with orientation Orientation presents several

                                          important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                                          important it gives you a chance to encourage employee engagement by explaining how the new

                                          hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                                          Electronics describe how r company is organized introduce the new employee to his or her co-

                                          workers give the person a tour of the area where he or she will be working and explain safety

                                          regulations and other procedural matters In short you foster person-organization fitmdashvital for

                                          developing productive and dedicated employees Through training you help new and current

                                          41

                                          employees acquire the knowledge and skills they need to perform their jobs And employees who

                                          enhance their skills through training are more likely to engage fully in their work because they

                                          derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                                          company as well as their own employability in the job market In addition most companies offer

                                          higher wages for skilled workers to compensate them for their greater value and to discourage

                                          turnover

                                          Compensation

                                          Like the HR practices discussed above compensation can powerfully influence employee

                                          engagement and commitment Some compensation components encourage commitment to

                                          employers while others motivate engagement in the job It is possible to stimulate one and not

                                          the other though itrsquos generally better to foster both For example a company that offers a strong

                                          performance incentive system but no retirement plan will probably realize exceptional

                                          engagement from its workers however they may eventually commit themselves to another

                                          company that does offer a good retirement plan Meanwhile an organization that offers generous

                                          retirement benefits but a traditional seniority-based pay grade system may have committed

                                          employees however these workers might deliver pedestrian performance as they bide their time

                                          until retirement In designing compensation plans you therefore need to consider employee

                                          engagement and commitment strategically

                                          Encourage managers to include employees in the goal-setting process This technique helps to

                                          ensure that workers understand the goals It also promotes acceptance of challenging objectives

                                          because people generally feel more committed to goals they have helped define In addition

                                          consider how you and other managers will recognize and encourage contributions that exceed

                                          expectations For example when a piece of equipment malfunctions Joe finds other ways to

                                          maintain production rather than merely shutting down the machine and waiting for the

                                          42

                                          maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                          offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                          up Performance management processes operate on a continuous basis Therefore they provide

                                          perhaps the best ongoing opportunities for employers to foster employee engagement and

                                          commitment For example managers can use routine discussions about performance and

                                          feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                          which tasks are most challenging During such discussions managers also can define what going

                                          above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                          contributions An employeersquos aspirations and career goals can receive careful attention during

                                          performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                          can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                          your organization and the employeersquos other life commitments Through such means the

                                          organization personalizes its relationship to each employee and provides support while also

                                          expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                          To further engage employees and win their commitment through your performance management

                                          programs consider how to treat your organizationrsquos most experienced employees In many cases

                                          these employees understand the intricacies of a job better than their supervisors or managers do

                                          By virtue of long identification with your organization they may be deeply committed to high-

                                          level goals They use their expertise to contribute in ways that newer employees simply cannot

                                          match But many of them also may be planning to retire soon especially if they are from the

                                          ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                          a performance management system that recognizes and rewards proactive sharing of knowledge

                                          and expertise among co-workers For example create knowledge repositories or learning

                                          histories that can be stored in databases that employees can access and then create incentives

                                          43

                                          for people who contribute to and use these repositories Of course effective performance

                                          management systems also identify employees who are not meeting expectations Failing to

                                          address problem performance can erode other employeesrsquo engagement and commitment as their

                                          workloads increase and they conclude that the company is willing to tolerate poor performance

                                          If feedback coaching and remedial training are of little avail the manager may need to move the

                                          person to a different position within the company where he or she can make a more valuable

                                          contribution or let the individual go if there is no good match elsewhere in the organization

                                          44

                                          Chapter-V

                                          RESEARCH METHODOLOGY

                                          The basic task of research is to generate accurate information for use in decision-making

                                          Research can be defined as the systematic and objective process of gathering recording and

                                          analyzing data for aid in making business decisions As the project involves analyzing of

                                          45

                                          financial structure the research is exploratory in nature covering financial parameters and come

                                          of the important ratios to carry out research There are basically two techniques adopted for

                                          obtaining information

                                          Primary Data

                                          Secondary Data

                                          Primary Data is gathered specifically for the project at hand through personal interviews with

                                          the accounts officers

                                          Sample Size = 100 Employees

                                          Secondary data is previously collected and assembled for some project other than the one at

                                          hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                          less expensive than the primary date

                                          Secondary Data can be obtained from both external and internal sources

                                          External data may be collected from books and periodicals government sources media and other

                                          commercial sources

                                          Internal data is that secondary data which is created recorded or generated by the organization

                                          As the project is explanatory in nature secondary data is collected from the reports of the

                                          company books journals and interest Secondary data is gathered from annual reports official

                                          records and standing orders of the units

                                          CHAPTER - VI

                                          DATA ANALYSIS AND INTERPRETATION

                                          46

                                          The data after collection is to be processed and analyzed in accordance with the outline

                                          and down for the purpose at the time of developing research plan

                                          Technically speaking processing implies editing coding classification and tabulation of

                                          collected data so that they are amenable to analysis The term analysis refers to the computation

                                          of certain measures along with searching for pattern groups Thus in the process of analysis

                                          relationship or difference should be subjected to statistical tests of significance to determine with

                                          what validity data can be said to indicate any conclusions

                                          The analysis of data in a general way involves a number of closely related operations

                                          which are performed with the purpose of summarizing the collected data and organizing them in

                                          such a manner that they answer the research questions In this study the researcher followed

                                          above process carefully and it is presented in this chapter

                                          47

                                          Table 41 ndash To know the department in which employees are belongs to

                                          S

                                          ou rc

                                          e

                                          survey data

                                          Inference

                                          From the above table it shows that 35 of employees are belongs to

                                          production department

                                          FIGURE 41

                                          S

                                          SI No

                                          D

                                          Department

                                          N

                                          No of Respondents

                                          P

                                          Percentage

                                          1

                                          1

                                          M

                                          Mechanical

                                          3

                                          30

                                          3

                                          30

                                          2

                                          2

                                          E

                                          Electrical

                                          2

                                          25

                                          2

                                          25

                                          3

                                          3

                                          P

                                          Production

                                          3

                                          35

                                          3

                                          35

                                          4

                                          4

                                          O

                                          Others

                                          1

                                          10

                                          1

                                          10

                                          T

                                          Total

                                          1

                                          100

                                          1

                                          100

                                          48

                                          REPRESENTS THE DEPARTMENT

                                          Table 42 ndash To know working experience of the employees

                                          Source survey data

                                          Inference

                                          From the above table it shows that 34 of the employees have 4 ndash 6

                                          years experience

                                          S

                                          SI No

                                          W

                                          Work Experience

                                          N

                                          No of Respondents

                                          P

                                          Percentage

                                          1

                                          1

                                          B

                                          Below 2 years

                                          1

                                          33

                                          1

                                          13

                                          2

                                          2

                                          2

                                          2ndash 4 years

                                          3

                                          30

                                          3

                                          30

                                          3

                                          3

                                          4

                                          4ndash 6 years

                                          3

                                          34

                                          3

                                          34

                                          4

                                          4

                                          A

                                          Above 6 years

                                          2

                                          23

                                          2

                                          23

                                          T

                                          otal

                                          1

                                          100

                                          1

                                          100

                                          49

                                          FIGURE 42

                                          REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                          Table 43 ndash To know the physical working environment

                                          S

                                          SI No

                                          W

                                          Working Environment

                                          N

                                          No of Respondents

                                          P

                                          Percentage

                                          1

                                          1

                                          E

                                          Excellent

                                          1

                                          12

                                          1

                                          12

                                          2

                                          2

                                          G

                                          Good

                                          5

                                          57

                                          5

                                          57

                                          3

                                          3

                                          F

                                          Fair

                                          2

                                          28

                                          2

                                          28

                                          4

                                          4

                                          P

                                          Poor

                                          0

                                          03

                                          0

                                          33

                                          5

                                          5

                                          V

                                          Very Poor

                                          0

                                          00

                                          0

                                          00

                                          T

                                          Total

                                          1

                                          100

                                          1

                                          100

                                          Source survey data

                                          Inference

                                          From the above table it shows that 57 of the employees were feeling good about the working environment

                                          50

                                          FIGURE 43

                                          REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                          51

                                          Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                          S

                                          SI No

                                          N

                                          Non-Monitory Benefits offered

                                          to Employees

                                          N

                                          No of Respondents

                                          P

                                          Percentage

                                          1

                                          1

                                          H

                                          Highly Satisfied

                                          1

                                          14

                                          1

                                          14

                                          2

                                          2

                                          S

                                          Satisfied

                                          5

                                          54

                                          5

                                          54

                                          3

                                          3

                                          N

                                          Neither Satisfied nor Dissatisfied

                                          2

                                          25

                                          2

                                          25

                                          4

                                          4

                                          D

                                          Dissatisfied

                                          0

                                          05

                                          0

                                          05

                                          5

                                          5

                                          H

                                          Highly Dissatisfied

                                          0

                                          02

                                          0

                                          02

                                          Total 1

                                          100

                                          1

                                          100

                                          Source survey data

                                          Inference

                                          From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                          FIGURE 44

                                          REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                          52

                                          Table 45 ndash To know the satisfaction level of respondents towards the work

                                          assigned

                                          Source survey dataInference

                                          From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                          FIGURE 45

                                          S

                                          SI No

                                          A

                                          Amount of Work

                                          N

                                          No of Respondents

                                          P

                                          Percentage

                                          1

                                          1

                                          H

                                          Highly satisfied

                                          2

                                          20

                                          2

                                          20

                                          2

                                          2

                                          S

                                          Satisfied

                                          4

                                          45

                                          4

                                          45

                                          3

                                          3

                                          N

                                          Neither Satisfied nor Dissatisfied

                                          1

                                          12

                                          1

                                          12

                                          4

                                          4

                                          D

                                          Dissatisfied

                                          1

                                          18

                                          1

                                          18

                                          5

                                          5

                                          H

                                          Highly Dissatisfied

                                          0

                                          06

                                          0

                                          06

                                          Total 1

                                          100

                                          1

                                          100

                                          53

                                          REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                          54

                                          Table 46 ndash Opinion about the career development programme in their organisation

                                          S

                                          SI No

                                          C

                                          Career Development

                                          N

                                          No of Respondents

                                          P

                                          Percentage

                                          H

                                          Highly satisfied

                                          1

                                          12

                                          1

                                          12

                                          S

                                          Satisfied

                                          5

                                          56

                                          5

                                          56

                                          N

                                          Neither Satisfied nor Dissatisfied

                                          2

                                          22

                                          2

                                          22

                                          D

                                          Dissatisfied

                                          1

                                          10

                                          1

                                          10

                                          H

                                          Highly Dissatisfied

                                          0

                                          00

                                          0

                                          00

                                          Total 1

                                          100

                                          1

                                          100

                                          Source survey data

                                          Inference

                                          From the above table it shows that 56 of the employees were satisfied

                                          with the opinion about the carrier development programme in their organisation

                                          FIGURE 46

                                          REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                          PROGRAMME IN THEIR ORGANISATION

                                          55

                                          Table 47 ndash To know the cooperation of co-workers

                                          S

                                          SI No

                                          C

                                          Co-operation of Workers

                                          N

                                          No of Respondents

                                          P

                                          Percentage

                                          1

                                          1

                                          H

                                          Highly satisfied

                                          2

                                          20

                                          2

                                          20

                                          2

                                          2

                                          S

                                          Satisfied

                                          6

                                          66

                                          6

                                          66

                                          3

                                          3

                                          N

                                          Neither Satisfied nor Dissatisfied

                                          1

                                          11

                                          1

                                          11

                                          4

                                          4

                                          D

                                          Dissatisfied

                                          0

                                          03

                                          0

                                          03

                                          5

                                          5

                                          H

                                          Highly Dissatisfied

                                          0

                                          00

                                          0

                                          00

                                          Total 1

                                          100

                                          1

                                          100

                                          Source survey data

                                          Inference

                                          From the above table it shows that 66 of the employees were satisfied

                                          with the cooperation of co-workers

                                          FIGURE 47

                                          56

                                          REPRESENTS THE COOPERATION OF CO-WORKERS

                                          57

                                          Table 48 ndash To know the satisfaction of Respondents with top management

                                          S

                                          SI No

                                          S

                                          Satisfaction with Top

                                          Management

                                          N

                                          No of Respondents

                                          P

                                          Percentage

                                          1

                                          1

                                          H

                                          Highly satisfied

                                          2

                                          26

                                          2

                                          26

                                          2

                                          2

                                          S

                                          Satisfied

                                          5

                                          51

                                          5

                                          51

                                          3

                                          3

                                          N

                                          Neither Satisfied nor Dissatisfied

                                          1

                                          17

                                          1

                                          17

                                          4

                                          4

                                          D

                                          Dissatisfied

                                          0

                                          06

                                          0

                                          06

                                          5

                                          5

                                          H

                                          Highly dissatisfied

                                          0

                                          00

                                          0

                                          00

                                          Total 1

                                          100

                                          1

                                          100

                                          Source survey data

                                          Inference

                                          From the above table it shows that 51 of the employees were satisfied with the top management

                                          FIGURE 48

                                          58

                                          REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                          Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                          Source survey data

                                          Inference

                                          From the above table it shows that 67 of the employees were satisfied with their subordinates

                                          S

                                          SI

                                          No

                                          S

                                          Satisfaction with Subordinates

                                          N

                                          No of Respondents

                                          P

                                          Percentage

                                          1

                                          1

                                          H

                                          Highly satisfied

                                          1

                                          12

                                          1

                                          12

                                          2

                                          2

                                          S

                                          Satisfied

                                          6

                                          67

                                          6

                                          67

                                          2

                                          3

                                          N

                                          Neither Satisfied nor Dissatisfied

                                          1

                                          14

                                          1

                                          14

                                          4

                                          D

                                          Dissatisfied

                                          0

                                          07

                                          0

                                          07

                                          5

                                          5

                                          H

                                          Highly Dissatisfied

                                          0

                                          00

                                          0

                                          00

                                          Total 1

                                          100

                                          1

                                          100

                                          59

                                          FIGURE 49

                                          REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                          60

                                          Table 410 ndash To know the level of satisfaction regarding nature of job

                                          S

                                          SI No

                                          J

                                          Job Satisfaction

                                          N

                                          No of Respondents

                                          P

                                          Percentage

                                          1

                                          1

                                          H

                                          Highly satisfied

                                          2

                                          22

                                          2

                                          22

                                          2

                                          2

                                          S

                                          Satisfied

                                          5

                                          56

                                          5

                                          56

                                          3

                                          3

                                          N

                                          Neither Satisfied nor Dissatisfied

                                          1

                                          16

                                          1

                                          16

                                          4

                                          4

                                          D

                                          Dissatisfied

                                          0

                                          07

                                          0

                                          07

                                          5

                                          5

                                          H

                                          Highly Dissatisfied

                                          0

                                          00

                                          0

                                          00

                                          Total 1

                                          100

                                          1

                                          100

                                          Source survey dataInference

                                          From the above table it shows that 56 of the employees were satisfied with their job

                                          FIGURE 410

                                          61

                                          REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                          Table 411 ndash To know whether there is any job pressure in their work

                                          Source survey data

                                          Inference

                                          From the above table it shows that 72 of employees said there is job pressure in their work

                                          FIGURE 411

                                          REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                          S

                                          SI No

                                          J

                                          Job Pressure

                                          N

                                          No of Respondents

                                          P

                                          Percentage

                                          1

                                          1

                                          Y

                                          Yes

                                          7

                                          72

                                          7

                                          72

                                          2

                                          2

                                          N

                                          No

                                          2

                                          28

                                          2

                                          28

                                          T

                                          Total

                                          1

                                          100

                                          1

                                          100

                                          62

                                          Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                          amp talents

                                          S

                                          SI No

                                          D

                                          Development of Skills and

                                          Talents

                                          N

                                          No of Respondents

                                          P

                                          Percentage

                                          1

                                          1

                                          H

                                          Highly Agree

                                          1

                                          12

                                          1

                                          12

                                          2

                                          2

                                          A

                                          Agree

                                          5

                                          52

                                          5

                                          52

                                          3

                                          3

                                          N

                                          Neither Agree nor Disagree

                                          2

                                          28

                                          2

                                          28

                                          4

                                          4

                                          D

                                          Disagree

                                          0

                                          06

                                          0

                                          06

                                          5

                                          5

                                          H

                                          Highly Disagree

                                          0

                                          02

                                          0

                                          02

                                          Total 1

                                          100

                                          1

                                          100

                                          Source survey data

                                          Inference

                                          From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                          63

                                          FIRGURE 412

                                          REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                          64

                                          Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                          S

                                          SI No

                                          W

                                          Welfare Facilities

                                          N

                                          No of Respondents

                                          P

                                          Percentage

                                          1

                                          1

                                          H

                                          Highly satisfied

                                          0

                                          09

                                          9

                                          09

                                          2

                                          2

                                          S

                                          Satisfied

                                          5

                                          57

                                          5

                                          57

                                          3

                                          3

                                          N

                                          Neither Satisfied nor Dissatisfied

                                          2

                                          29

                                          2

                                          29

                                          4

                                          4

                                          D

                                          Dissatisfied

                                          5

                                          05

                                          0

                                          05

                                          5

                                          5

                                          H

                                          Highly Dissatisfied

                                          0

                                          00

                                          0

                                          00

                                          Total 1

                                          100

                                          1

                                          100

                                          Source survey data

                                          Inference

                                          From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                          FIGURE 413

                                          REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                          65

                                          Table 414 ndash To know the employee satisfaction towards the salary

                                          Source survey data

                                          Inference

                                          From the above table it shows that 67 of the employees were satisfied

                                          with their salary

                                          FIGURE 414

                                          REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                          S

                                          SI No

                                          P

                                          Payment Satisfaction

                                          N

                                          No of Respondents

                                          P

                                          Percentage

                                          1

                                          1

                                          Y

                                          Yes

                                          6

                                          67

                                          6

                                          67

                                          2

                                          2

                                          N

                                          No

                                          3

                                          33

                                          3

                                          33

                                          T

                                          otal

                                          1

                                          100

                                          1

                                          100

                                          66

                                          Table 415 ndash To know the employees willingness amp Commitment Towards

                                          Organisation

                                          Source survey data

                                          Inference

                                          From the above table it shows that 59 of the employees were willing to

                                          continue in this organisation

                                          FIGURE 415

                                          REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                          S

                                          SI No

                                          W

                                          Willingness to Work

                                          N

                                          No of Respondents

                                          P

                                          Percentage

                                          1

                                          1

                                          Y

                                          Yes

                                          5

                                          59

                                          5

                                          59

                                          2

                                          2

                                          N

                                          No

                                          4

                                          41

                                          4

                                          41

                                          T

                                          Total

                                          1

                                          00

                                          1

                                          00

                                          67

                                          CHI-SQUARE METHOD

                                          The chi square test is one of the simplest and most widely used non-

                                          parametric tests in statistical work As a non-parametric test it can be used to determine

                                          if categorical data shows dependency or the two classifications are independent It can

                                          also be used to make comparisons between theoretical population and actual data

                                          when categories are used

                                          n

                                          Chi square χsup2= sum (O-E) sup2 E

                                          i =1

                                          Where O= observed frequency

                                          E= expected frequency

                                          68

                                          OBSERVED FREQUENCY

                                          Table 419 shows the relationship between the department and the job satisfaction

                                          Over All

                                          Job

                                          SatisfactionHighly

                                          SatisfiedSatisfied

                                          Neither

                                          Satisfied nor

                                          Dissatisfied

                                          DissatisfiedHighly

                                          Dissatisfied

                                          Sub

                                          Total

                                          Mechanical 5 6 14 3 2 30

                                          Electrical 6 8 6 3 2 25

                                          Production 9 13 7 4 2 35

                                          Others 2 3 2 2 1 10

                                          Sub Total 22 30 29 12 7 100

                                          69

                                          EXPECTED FREQUENCY

                                          Over All

                                          Job

                                          SatisfactionHighly

                                          SatisfiedSatisfied

                                          Neither

                                          Satisfied nor

                                          Dissatisfied

                                          DissatisfiedHighly

                                          Dissatisfied

                                          Sub

                                          Total

                                          Mechanical 7 8 9 4 2 30

                                          Electrical 5 8 7 3 2 25

                                          Production 8 11 10 4 2 35

                                          Others 2 3 3 1 1 10

                                          Sub Total 22 30 29 12 7 100

                                          Null Hypothesis (Ho)

                                          There is no significant difference between the department and the job satisfaction

                                          Alternative Hypothesis (Ho)

                                          There is significant difference between the job satisfaction

                                          Co Relation

                                          70

                                          Chapter-V

                                          CONCLUSIONS AND

                                          RECOMMENDATIONS

                                          71

                                          CONCLUSION

                                          On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                          Ltd Mohali made in the previous chapters following conclusions are drawn

                                          General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                          Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                          environment of the company is very healthy The visitors feel happy after the campus

                                          Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                          indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                          building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                          Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                          its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                          position by channelising these internal accruals to fund its expansion programmes

                                          Working results PTL has registered a handsome and constant growth in its profits because

                                          of a brisk demand for new and better technology electronic items None of the other electronic

                                          company has shown such a steady growth Philips has recorded the lowest current ratio

                                          However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                          velocity of creditors and debtors only due to commitment of itrsquos employees

                                          72

                                          SUMMARY

                                          According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                          employee loyalty are praise and recognition a sense of contribution to the company learning and

                                          development and having a best friend at work

                                          Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                          than money perks or titles Here are eight tips regarding recognition Remember these and your

                                          employees may just start whistling while they work It is up to me The corporate culture or

                                          financial rewards will not make your team successful It is up to you Recognition is one thing

                                          that is completely in your control

                                          Strong relationships are vital in todays economy Strengthening employee relationships is even

                                          more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                          do more with less keeping quality employees becomes even more critical As a manager it is

                                          your job to bond your best people to your company through recognition And you also must help

                                          direct and motivate your core performers

                                          Simple rewards earn big returns There are some relatively simple things you can do that will

                                          earn big returns For example remember your employees birthdays and work anniversaries find

                                          out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                          spend time with their kids) make the most of your formal service awards with some preparation

                                          and a group presentation walk around your department every day and talk to your

                                          people and thank them sincerely and often

                                          73

                                          Make it specific Praise and recognition must be specific to have impact General praise such as

                                          You do great work actually can have the opposite effect and leave your employees wondering

                                          Does he have any idea what I really do around here Specific praise links individual

                                          accomplishments to company goals For example Cheryl I noticed the way you handled that

                                          customer complaint Great work As you know we value quick resolutions of problems as

                                          one of our core strategies

                                          Ask the best to stay Call your best people into your office one at a time Let that bright young

                                          college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                          your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                          high-impact performers report that they left their last job because No one ever asked me to

                                          stay

                                          Forget cash

                                          Remember the saying Money cant buy everything Well its true Dont wait until you can

                                          offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                          work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                          recognized and involved they are much less likely to keep asking about money

                                          Recognize

                                          Recognition means most to an employee when it is sincere and spontaneous According to the

                                          largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                          at least every seven days If you wait until a year-end party or an annual review you are waiting

                                          much too long to recognize and you probably are losing people you do not need to

                                          74

                                          Recognition works

                                          Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                          performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                          ways that build high commitment typically are on the order of 30 to 50 percent

                                          Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                          Learn to recognize your employees for their efforts thank them often and reward their

                                          achievements You can awaken them from their anger and apathy and they will fall in love with

                                          their jobs again Chances are you will work together happily ever after

                                          So there is direct relation with employee satisfaction and their commitment towards the

                                          organization and it is also clear from the above discussion that only monetary elements are not

                                          sufficient for employee satisfaction rather other element like employer behavior recognisation

                                          and other moral value

                                          75

                                          RECOMMENDATIONS

                                          PHILIPS should increase its capacity utilization It should work at full capacity to

                                          minimize its cost of production With this increase in capacity utilization the total cost

                                          will spread over more units thereby decreasing the per unit cost

                                          PHILIPS should decrease the credit facilities provided to its consumers The payback

                                          period is quite high in case of debtors as compared to creditors it should be more or less

                                          equal as it will help in improving company liquidity

                                          PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                          business as it accounts very less as compare to other businesses of Philips

                                          Another recommendation for Mohali plant is about the HR department that is they

                                          should appoint permanent and skilled workers as against casual workers which generally add

                                          up to the profit of the company

                                          76

                                          BIBLIOGRAPHY

                                          1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                          2 Monthly Journals of Philips Electronics India Ltd

                                          3 Authentic Leadership Medtronic CEO Bill George

                                          4 wwwindiaphilipscom

                                          5 wwwwikipediacom

                                          6 httpwwwemployeecommitmentcom

                                          7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                          8 Employee Commitment A Leader Ship Guide Joe Folkman

                                          9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                          77

                                          Questionnaire

                                          Name __________________________________________________________

                                          Age______________________________ Gender _______________________

                                          Qualification _______________________ Contact No ___________________

                                          Q1 In which department you are working

                                          Electrical Production Mechanical Other

                                          Q2 What is your working experience

                                          gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                          Q3 How You like the physical Working Environment of the organization

                                          Excellent Good Fair Poor Very Poor

                                          Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                          Highly Dissatisfied Dissatisfied

                                          Q5 Are you satisfied with your work

                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                          Highly Dissatisfied Dissatisfied

                                          Q6 Are you satisfied with the career development programe of the company

                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                          Highly Dissatisfied Dissatisfied

                                          Q7 Is other staff of the organization is co-operative with you

                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                          Highly Dissatisfied Dissatisfied

                                          Q8 Are you satisfied with top level management

                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                          Highly Dissatisfied Dissatisfied

                                          78

                                          Q9 Are you satisfied with your subordinates

                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                          Highly Dissatisfied Dissatisfied

                                          Q10 Are you satisfied with the nature of the Job

                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                          Highly Dissatisfied Dissatisfied

                                          Q11 Do you have any Job Pressure in work

                                          Yes No

                                          Q12 Do you satisfied with the opportunities provided by the organisation

                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                          Highly Dissatisfied Dissatisfied

                                          Q13 Are you satisfied with the welfare facilities provided by the organisation

                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                          Highly Dissatisfied Dissatisfied

                                          Q14 Are you satisfied towards your salary

                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                          Highly Dissatisfied Dissatisfied

                                          Q15 Are you committed towards the organisation

                                          Yes No

                                          Signature

                                          • SSI No
                                          • DDepartment
                                          • NNo of Respondents
                                          • PPercentage
                                          • 11
                                          • MMechanical
                                          • 330
                                          • 330
                                          • 22
                                          • EElectrical
                                          • 225
                                          • 225
                                          • 33
                                          • PProduction
                                          • 335
                                          • 335
                                          • 44
                                          • OOthers
                                          • 110
                                          • 110
                                          • TTotal
                                          • 1100
                                          • 1100
                                          • SSI No
                                          • WWork Experience
                                          • NNo of Respondents
                                          • PPercentage
                                          • 11
                                          • BBelow 2 years
                                          • 133
                                          • 113
                                          • 22
                                          • 2 2ndash 4 years
                                          • 330
                                          • 330
                                          • 33
                                          • 4 4ndash 6 years
                                          • 334
                                          • 334
                                          • 44
                                          • AAbove 6 years
                                          • 223
                                          • 223
                                          • Total
                                          • 1100
                                          • 1100
                                          • SSI No
                                          • AAmount of Work
                                          • NNo of Respondents
                                          • PPercentage
                                          • 11
                                          • HHighly satisfied
                                          • 220
                                          • 220
                                          • 22
                                          • SSatisfied
                                          • 445
                                          • 445
                                          • 33
                                          • NNeither Satisfied nor Dissatisfied
                                          • 112
                                          • 112
                                          • 44
                                          • DDissatisfied
                                          • 118
                                          • 118
                                          • 55
                                          • HHighly Dissatisfied
                                          • 006
                                          • 006
                                          • Total
                                          • 1100
                                          • 1100
                                          • SSI No
                                          • SSatisfaction with Subordinates
                                          • NNo of Respondents
                                          • PPercentage
                                          • 11
                                          • HHighly satisfied
                                          • 112
                                          • 112
                                          • 22
                                          • SSatisfied
                                          • 667
                                          • 667
                                          • 23
                                          • NNeither Satisfied nor Dissatisfied
                                          • 114
                                          • 114
                                          • 4
                                          • DDissatisfied
                                          • 007
                                          • 007
                                          • 55
                                          • HHighly Dissatisfied
                                          • 0 00
                                          • 000
                                          • Total
                                          • 1100
                                          • 1100
                                          • SSI No
                                          • JJob Pressure
                                          • NNo of Respondents
                                          • PPercentage
                                          • 11
                                          • YYes
                                          • 772
                                          • 772
                                          • 22
                                          • NNo
                                          • 228
                                          • 228
                                          • TTotal
                                          • 1100
                                          • 1100
                                          • SSI No
                                          • PPayment Satisfaction
                                          • NNo of Respondents
                                          • PPercentage
                                          • 11
                                          • YYes
                                          • 667
                                          • 667
                                          • 22
                                          • NNo
                                          • 333
                                          • 333
                                          • Total
                                          • 1100
                                          • 1100
                                          • SSI No
                                          • WWillingness to Work
                                          • NNo of Respondents
                                          • PPercentage
                                          • 11
                                          • YYes
                                          • 559
                                          • 559
                                          • 22
                                          • NNo
                                          • 441
                                          • 441
                                          • TTotal
                                          • 100
                                          • 100
                                            • MISSION amp VISION
                                            • Mission
                                            • Vision
                                            • Philips Electronics India Limited
                                              • SSI No
                                              • WWorking Environment
                                              • NNo of Respondents
                                              • PPercentage
                                              • 11
                                              • EExcellent
                                              • 112
                                              • 112
                                              • 22
                                              • GGood
                                              • 557
                                              • 557
                                              • 33
                                              • FFair
                                              • 228
                                              • 228
                                              • 44
                                              • PPoor
                                              • 003
                                              • 033
                                              • 55
                                              • VVery Poor
                                              • 000
                                              • 000
                                              • TTotal
                                              • 1100
                                              • 1100
                                              • SSI No
                                              • NNon-Monitory Benefits offered to Employees
                                              • NNo of Respondents
                                              • PPercentage
                                              • 11
                                              • HHighly Satisfied
                                              • 114
                                              • 114
                                              • 22
                                              • SSatisfied
                                              • 554
                                              • 554
                                              • 33
                                              • NNeither Satisfied nor Dissatisfied
                                              • 225
                                              • 225
                                              • 44
                                              • DDissatisfied
                                              • 005
                                              • 005
                                              • 55
                                              • HHighly Dissatisfied
                                              • 002
                                              • 002
                                              • Total
                                              • 1100
                                              • 1100
                                              • SSI No
                                              • CCareer Development
                                              • NNo of Respondents
                                              • PPercentage
                                              • HHighly satisfied
                                              • 112
                                              • 112
                                              • SSatisfied
                                              • 556
                                              • 556
                                              • NNeither Satisfied nor Dissatisfied
                                              • 222
                                              • 222
                                              • DDissatisfied
                                              • 110
                                              • 110
                                              • HHighly Dissatisfied
                                              • 000
                                              • 000
                                              • Total
                                              • 1100
                                              • 1100
                                              • SSI No
                                              • CCo-operation of Workers
                                              • NNo of Respondents
                                              • PPercentage
                                              • 11
                                              • HHighly satisfied
                                              • 220
                                              • 220
                                              • 22
                                              • SSatisfied
                                              • 666
                                              • 666
                                              • 33
                                              • NNeither Satisfied nor Dissatisfied
                                              • 111
                                              • 111
                                              • 44
                                              • DDissatisfied
                                              • 003
                                              • 003
                                              • 55
                                              • HHighly Dissatisfied
                                              • 000
                                              • 000
                                              • Total
                                              • 1100
                                              • 1100
                                              • SSI No
                                              • SSatisfaction with Top Management
                                              • NNo of Respondents
                                              • PPercentage
                                              • 11
                                              • HHighly satisfied
                                              • 226
                                              • 226
                                              • 22
                                              • SSatisfied
                                              • 551
                                              • 551
                                              • 33
                                              • NNeither Satisfied nor Dissatisfied
                                              • 117
                                              • 117
                                              • 44
                                              • DDissatisfied
                                              • 006
                                              • 006
                                              • 55
                                              • HHighly dissatisfied
                                              • 000
                                              • 000
                                              • Total
                                              • 1100
                                              • 1100
                                              • SSI No
                                              • JJob Satisfaction
                                              • NNo of Respondents
                                              • PPercentage
                                              • 11
                                              • HHighly satisfied
                                              • 222
                                              • 222
                                              • 22
                                              • SSatisfied
                                              • 556
                                              • 556
                                              • 33
                                              • NNeither Satisfied nor Dissatisfied
                                              • 116
                                              • 116
                                              • 44
                                              • DDissatisfied
                                              • 007
                                              • 007
                                              • 55
                                              • HHighly Dissatisfied
                                              • 000
                                              • 000
                                              • Total
                                              • 1100
                                              • 1100
                                              • SSI No
                                              • DDevelopment of Skills and Talents
                                              • NNo of Respondents
                                              • PPercentage
                                              • 1 1
                                              • HHighly Agree
                                              • 112
                                              • 112
                                              • 22
                                              • AAgree
                                              • 552
                                              • 552
                                              • 33
                                              • NNeither Agree nor Disagree
                                              • 228
                                              • 228
                                              • 44
                                              • DDisagree
                                              • 006
                                              • 006
                                              • 55
                                              • HHighly Disagree
                                              • 002
                                              • 002
                                              • Total
                                              • 1100
                                              • 1100
                                              • SSI No
                                              • WWelfare Facilities
                                              • NNo of Respondents
                                              • PPercentage
                                              • 11
                                              • HHighly satisfied
                                              • 009
                                              • 909
                                              • 22
                                              • SSatisfied
                                              • 557
                                              • 557
                                              • 33
                                              • NNeither Satisfied nor Dissatisfied
                                              • 229
                                              • 229
                                              • 44
                                              • DDissatisfied
                                              • 505
                                              • 005
                                              • 55
                                              • HHighly Dissatisfied
                                              • 000
                                              • 000
                                              • Total
                                              • 1100
                                              • 1100
                                                • SUMMARY
                                                • RECOMMENDATIONS
                                                • BIBLIOGRAPHY

                                            22

                                            Chapter-II

                                            OBJECTIVES OF THE STUDY

                                            23

                                            OBJECTIVES OF THE STUDY

                                            To study the various aspects of Satisfaction Level of the Employees working at Philips

                                            Electronics India Ltd Mohali

                                            To analyze the effect of Job satisfaction on the organisation

                                            To determine the relation between job satisfaction of employees and their commitment

                                            towards the organisation

                                            To analyze the performance model adopted by the Philips Electronics India Ltd Mohali

                                            to handle their manpower

                                            To suggest remedial measures for the improvement of the companyrsquos performance

                                            24

                                            Chapter-III

                                            Employees Commitment

                                            25

                                            Employees who are engaged in their work and committed to their organizations give companies

                                            crucial competitive advantagesmdashincluding higher productivity and lower employee turnover

                                            Thus it is not surprising that organizations of all sizes and types have invested substantially in

                                            policies and practices that foster engagement and commitment in their workforces

                                            But what are employee engagement and commitment exactly This report examines the ways in

                                            which employers and corporate consultants define these terms today and offers ideas for

                                            strengthening employee engagement Though different organizations define engagement

                                            differently some common themes emerge These themes include employeesrsquo satisfaction with

                                            their work and pride in their employer the extent to which people enjoy and believe in what they

                                            do for work and the perception that their employer values what they bring to the table The

                                            greater an employeersquos engagement the more likely he or she is to ldquogo the extra milerdquo and deliver

                                            excellent on-the-job performance In addition engaged employees may be more likely to commit

                                            to staying with their current organization Software giant Intuit2 for example found that highly

                                            engaged employees are 13 times more likely to be high performers than less engaged

                                            employees They are also five times less likely to voluntarily leave the company

                                            Clearly engagement and commitment can potentially translate into valuable business results for

                                            an organization To help you reap the benefits of an engaged committed workforce at your

                                            organization this report provides guidelines for understanding and measuring employee

                                            engagement and for designing and implementing effective engagement initiatives As you will

                                            26

                                            see everyday human resource practices such as recruitment training performance management

                                            and workforce surveys can provide powerful levers for enhancing engagement

                                            Employee Engagement Key Ingredients

                                            ldquoEmployee Engagement Definedrdquo shows examples of engagement definitions used by various

                                            corporations and consultancies Clearly definitions of employee engagement vary greatly across

                                            organizations Many managers wonder how such an elusive concept can be quantified The term

                                            does encompass several ingredients for which researchers have developed measurement

                                            techniques These ingredients include the degree to which employees fully occupy themselves in

                                            their work as well as the strength of their commitment to the employer and role Fortunately

                                            there is much research on these elements of engagementmdashwork that has deep roots in individual

                                            and group psychology

                                            Definition

                                            ldquoNo company small or large can win over the long run without energized employees who

                                            believe in the [firms] mission and understand how to achieve it Thats why you need to take the

                                            measure of employee engagement at least once a year through anonymous surveys in which

                                            people feel completely safe to speak their mindsrdquo

                                            -Jack and Suzy Welch-

                                            Common Themes How Companies Measure Engagement

                                            Employers typically assess their employeesrsquo engagement levels with company-wide attitude

                                            or opinion surveys

                                            27

                                            1048657 Pride in employer

                                            1048657 Satisfaction with employer

                                            1048657 Job satisfaction

                                            1048657 Opportunity to perform well at challenging work

                                            1048657 Recognition and positive feedback for onersquos contributions

                                            1048657 Personal support from onersquos supervisor

                                            1048657 Effort above and beyond the minimum

                                            1048657 Understanding the link between onersquos job and the organizationrsquos mission

                                            1048657 Prospects for future growth with onersquos employer

                                            1048657 Intention to stay with onersquos employer

                                            The Link Between Employer Practices and Employee Engagement

                                            How does an engaged workforce generate valuable business results for an organization The

                                            process starts with employer practices such as job and task design recruitment selection

                                            training compensation performance management and career development Such practices affect

                                            employeesrsquo level of engagement as well as job performance Performance and engagement then

                                            interact to produce business results Figure 1 depicts these relationships

                                            28

                                            EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

                                            1048657 How do you and other managers in your

                                            organization define commitment

                                            1048657 Are some employees in your company

                                            engaged in their work but not committed to

                                            the organization Committed to staying with

                                            your firm but not exactly engaged in their

                                            work Both engaged and committed

                                            1048657 To whom are your organizations employees

                                            committed The company Their supervisor

                                            Co-workers Team members Customers

                                            1048657 What business results has commitment from

                                            1048657 How do you and other managers in your

                                            organization define employee engagement

                                            1048657 How do you know that certain employees in

                                            your company are engaged Do they relish

                                            their jobs Enjoy specific responsibilities or

                                            tasks Willingly ldquogo the extra milerdquo

                                            1048657 In teams departments or business units in

                                            your company that have a large number of

                                            engaged employees what business results

                                            are you seeing Higher productivity Lower

                                            costs Greater revenues More efficiency

                                            29

                                            employees created for your organization For

                                            example has commitment reduced turnover

                                            and therefore decreased recruitment hiring

                                            and training costs

                                            1048657 What does your company do to reciprocate

                                            employees commitment Is the organization

                                            living up to its side of the bargain

                                            Lower turnover Higher product or service

                                            quality

                                            1048657 Conversely how do disengaged employees

                                            behave and what are the consequent costs

                                            for their teams units-and your entire

                                            company

                                            As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

                                            temperament attitudes and personality He or she uses these attributes to accomplish work

                                            behaviors according to organization-defined procedures by applying tools equipment andor

                                            technology Work behaviors in turn create the products and services that make an organization

                                            successful We classify work behaviors into three categories those required to accomplish duties

                                            and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

                                            employee contributes for the good of the organization (voluntary behaviors) and behaviors

                                            prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

                                            other counterproductive or illegal actions) Of course job performance occurs in an

                                            organizational context which includes elements such as leadership physical setting and social

                                            setting

                                            30

                                            Employers naturally want to encourage workers to perform prescribed and voluntary activities

                                            while avoiding proscribed ones To achieve these goals organizations use a number of HR

                                            practices that directly affect the person process and context components of job performance

                                            Employeesrsquo reactions to these practices determine their levels of engagement and commitment

                                            31

                                            Chapter-IV

                                            32

                                            LITERATURE OF THE REVIEW

                                            ldquo Job Satisfaction That Leads To The Commitment Of

                                            The Employees in The Organisationrdquo

                                            Literature of Review

                                            Gerge Bill Authentic Leadership

                                            In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

                                            point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

                                            What he means is that purpose is what drives employee commitment not the financial

                                            rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

                                            33

                                            hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

                                            are shareholders who can benefit from improved financials what draws people to their

                                            chosen careers is the work itself and its purpose in the world more than the profit

                                            possibilities

                                            Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

                                            that you cannot inspire employees by urging them to help management get the companyrsquos

                                            stock price uprdquo

                                            There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

                                            authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

                                            purpose of our work it means recognizing the purpose our organization fulfills that goes

                                            beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

                                            contribute to a larger purposerdquo

                                            In Built to Last Jim Collins and James Porras spend an entire book explaining their five

                                            year research study of major companies that led to this conclusion about employee

                                            commitment Purpose within a company is what sustains it profit is important but when

                                            itrsquos the prime directive companies falter

                                            -Marshal Goldsmith-

                                            How to Increase Employee Commitment

                                            In practice this involves walking the talk being transparent communicating effectively treating

                                            people equally teaching leading subordinates to increasingly excellent performance ndash and

                                            responding to subordinates as mature individuals who are owed fairness the truth and

                                            recognition of their achievements

                                            34

                                            Since managers interact directly and frequently with subordinates they are usually more tuned

                                            in to how employees are feeling than are executives Managers are in a better position to know

                                            for example when employees are feeling alienated and disengaged from their work which is

                                            very common today -- and expensive

                                            Gaining employee commitment results in greater profits because enthusiastic employees stay

                                            contribute discretionary effort and engage customers Performance soars when customers are

                                            enthused and stay and when executives managers and employees are a collaborative team

                                            united in achieving common goals

                                            But managers are often called middle managers for good reason their job is to motivate and

                                            guide subordinates while they at the same time are being judged by their bosses Because of

                                            their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                                            create relationships with potential allies especially those with greater power who have access to

                                            top decision makers

                                            Harvard University Factors that Impact Employee Well Being Commitment and

                                            Productivity

                                            Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                                            corporate bottom line A new trend in our dawning age of social sustainability is that many

                                            experts believe more attention should be paid to the dotted line - the one signed when a person

                                            35

                                            commits to employment at a company New Harvard research validates this approach affirming

                                            that trust and purpose play a significant role in building successful productive workplaces

                                            The behavioral research conducted by a team at Harvard University and Massachusetts General

                                            Hospital identifies the factors most likely to impact 21st century employee well being

                                            commitment and productivity The researchers found that commitment is largely influenced by

                                            ones sense of purpose feeling of personal impact and overall trust in the organization

                                            Productivity is largely affected by the quality of human relationships including cooperative

                                            social group moods and interaction

                                            The results lead us to conclude that workplaces that provide positive environments that foster

                                            interpersonal trust and quality personal relationships create the most committed and productive

                                            employees says Nancy Etcoff PhD the lead researcher on the study

                                            Expert Shares Keys to Building Successful Workplace Relationships

                                            According to business strategist Courtney Anderson JD MBA Outstanding leadership

                                            today means much more than just doing your job Success is creating an environment that fosters

                                            happy committed productive team members

                                            Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                                            does not have to be difficult The biggest challenge she says is making the time to truly change

                                            in our overscheduled instant access competitive work environments With a little know-how it

                                            can be easy to evolve workplace well being and respond to these compelling research results

                                            -Mark Howell-

                                            CEO Bright Point

                                            High-performing companies recognize that employee commitment is a major contributing factor

                                            toward sustaining long-term success and creating value An engaged employee is involved and

                                            excited about their work and acts in a manner that will forward the organizationrsquos interest An

                                            36

                                            engaged workforce helps optimize and retain talent for the long-term because the employees

                                            choose to stay even when other employment alternatives exist

                                            According to Walker Information the top three drivers of employee commitment are

                                            Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                                            want to enjoy their work feel they are appreciated and know they are making a contribution to

                                            their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                                            and are trusted by their leadership have a greater dedication and are ultimately more productive

                                            on the job However according to recent data provided by the National Business Research

                                            Institute (NBRI) only 31 of all employees are truly engaged

                                            At BrightPoint we take employee engagement seriously and we work to create a culture that

                                            inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                                            employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                                            determined that close to 80 of respondents indicated they were satisfied with their jobs and

                                            daily activities General employee satisfaction increases when managers take an active interest

                                            in their employees beyond their day-to-day job responsibilities According to NBRI managers

                                            that actively coach build relationships and keep an open dialogue with their employees improve

                                            employee engagement

                                            We have a diverse workforce where each employee brings unique value and has individual

                                            needs Managers are learning to manage the individual and not the position In order to give

                                            managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                                            leadership training workshops and continual learning resources In 2011 906 of managers at

                                            BrightPoint NA participated in the development opportunities offered and also made an effort to

                                            37

                                            help reinforce the learning of their team members This signals that our leadership team is taking

                                            an active interest in professional development and its connection to employee commitment

                                            As BrightPoint continues to increase focus on employee engagement the organization will grow

                                            stronger and maintain a substantial advantage over our competition Our employees possess the

                                            knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                                            through their genuine commitment will deliver what our customers want with increasing

                                            efficiency and effectiveness Our responsibility is value-creation by growing our business and

                                            maintaining high levels of customer service and loyalty We believe the best way to accomplish

                                            this is through a strong committed and engaged workforce

                                            Performance Model Adopted At Mohali Plant

                                            38

                                            Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                                            39

                                            Recruiting

                                            The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                                            applicants also can influence future employeesrsquo engagement and commitment If your firm has

                                            designed jobs specifically to engage employees then organization want to ensure that recruiting

                                            ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                                            skilled team environment or minimal supervision Applicants who notice and respond to these

                                            ads will more likely be motivated by these features Also consider how organization might best

                                            seek candidates from inside your organization When Organisation recruit existing employees for

                                            desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                                            commitment (by providing growth and advancement opportunities to employees in return for

                                            their loyalty) If Organisation recruit from outside when qualified internal candidates are

                                            available Organization may unwittingly suggest to current employees that your company is not

                                            willing to reciprocate their commitment Existing staff may then begin questioning their own

                                            commitment to the firm By contrast organisation recruit external candidates to both the job and

                                            your organization For these candidates ensure that recruiting messages highlight attractive job

                                            features organizational values and commitment reciprocity That is in return for performance

                                            and dedication your company offers competitive pay and benefits flexible work hours and

                                            learning and career advancement opportunities Also remember that prospective employees have

                                            multiple commitments You will inevitably have to compete with those commitments as

                                            organization try to attract candidates to your firm Most people find it easier to make a new

                                            commitment when it is compatible with their other obligations For example you boost your

                                            chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                                            work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                                            Commitmentrdquo

                                            40

                                            Employee Selection

                                            Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                                            fill available positions When organisation select the right individuals for the right jobs new

                                            hires carry out their work more smoothly and experience fewer performance problems The

                                            result Greater enjoyment ofmdashand engagement inmdashthe job

                                            To enhance engagement through your selection of employees identify those candidates who are

                                            best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                                            that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                                            they know about the role and having them provide work samples Most candidates will view

                                            these techniques more positively than tests with less apparent relevance such as personality and

                                            integrity assessments Successful candidates feel good about having ldquopassed the test and see

                                            company as careful and capable for having selected them A positive initial impression of an

                                            employer encourages growth of long-term commitment

                                            Training and Development

                                            Training and development can serve as additional levers for enhancing engagement and

                                            commitment For new hires training usually begins with orientation Orientation presents several

                                            important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                                            important it gives you a chance to encourage employee engagement by explaining how the new

                                            hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                                            Electronics describe how r company is organized introduce the new employee to his or her co-

                                            workers give the person a tour of the area where he or she will be working and explain safety

                                            regulations and other procedural matters In short you foster person-organization fitmdashvital for

                                            developing productive and dedicated employees Through training you help new and current

                                            41

                                            employees acquire the knowledge and skills they need to perform their jobs And employees who

                                            enhance their skills through training are more likely to engage fully in their work because they

                                            derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                                            company as well as their own employability in the job market In addition most companies offer

                                            higher wages for skilled workers to compensate them for their greater value and to discourage

                                            turnover

                                            Compensation

                                            Like the HR practices discussed above compensation can powerfully influence employee

                                            engagement and commitment Some compensation components encourage commitment to

                                            employers while others motivate engagement in the job It is possible to stimulate one and not

                                            the other though itrsquos generally better to foster both For example a company that offers a strong

                                            performance incentive system but no retirement plan will probably realize exceptional

                                            engagement from its workers however they may eventually commit themselves to another

                                            company that does offer a good retirement plan Meanwhile an organization that offers generous

                                            retirement benefits but a traditional seniority-based pay grade system may have committed

                                            employees however these workers might deliver pedestrian performance as they bide their time

                                            until retirement In designing compensation plans you therefore need to consider employee

                                            engagement and commitment strategically

                                            Encourage managers to include employees in the goal-setting process This technique helps to

                                            ensure that workers understand the goals It also promotes acceptance of challenging objectives

                                            because people generally feel more committed to goals they have helped define In addition

                                            consider how you and other managers will recognize and encourage contributions that exceed

                                            expectations For example when a piece of equipment malfunctions Joe finds other ways to

                                            maintain production rather than merely shutting down the machine and waiting for the

                                            42

                                            maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                            offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                            up Performance management processes operate on a continuous basis Therefore they provide

                                            perhaps the best ongoing opportunities for employers to foster employee engagement and

                                            commitment For example managers can use routine discussions about performance and

                                            feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                            which tasks are most challenging During such discussions managers also can define what going

                                            above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                            contributions An employeersquos aspirations and career goals can receive careful attention during

                                            performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                            can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                            your organization and the employeersquos other life commitments Through such means the

                                            organization personalizes its relationship to each employee and provides support while also

                                            expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                            To further engage employees and win their commitment through your performance management

                                            programs consider how to treat your organizationrsquos most experienced employees In many cases

                                            these employees understand the intricacies of a job better than their supervisors or managers do

                                            By virtue of long identification with your organization they may be deeply committed to high-

                                            level goals They use their expertise to contribute in ways that newer employees simply cannot

                                            match But many of them also may be planning to retire soon especially if they are from the

                                            ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                            a performance management system that recognizes and rewards proactive sharing of knowledge

                                            and expertise among co-workers For example create knowledge repositories or learning

                                            histories that can be stored in databases that employees can access and then create incentives

                                            43

                                            for people who contribute to and use these repositories Of course effective performance

                                            management systems also identify employees who are not meeting expectations Failing to

                                            address problem performance can erode other employeesrsquo engagement and commitment as their

                                            workloads increase and they conclude that the company is willing to tolerate poor performance

                                            If feedback coaching and remedial training are of little avail the manager may need to move the

                                            person to a different position within the company where he or she can make a more valuable

                                            contribution or let the individual go if there is no good match elsewhere in the organization

                                            44

                                            Chapter-V

                                            RESEARCH METHODOLOGY

                                            The basic task of research is to generate accurate information for use in decision-making

                                            Research can be defined as the systematic and objective process of gathering recording and

                                            analyzing data for aid in making business decisions As the project involves analyzing of

                                            45

                                            financial structure the research is exploratory in nature covering financial parameters and come

                                            of the important ratios to carry out research There are basically two techniques adopted for

                                            obtaining information

                                            Primary Data

                                            Secondary Data

                                            Primary Data is gathered specifically for the project at hand through personal interviews with

                                            the accounts officers

                                            Sample Size = 100 Employees

                                            Secondary data is previously collected and assembled for some project other than the one at

                                            hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                            less expensive than the primary date

                                            Secondary Data can be obtained from both external and internal sources

                                            External data may be collected from books and periodicals government sources media and other

                                            commercial sources

                                            Internal data is that secondary data which is created recorded or generated by the organization

                                            As the project is explanatory in nature secondary data is collected from the reports of the

                                            company books journals and interest Secondary data is gathered from annual reports official

                                            records and standing orders of the units

                                            CHAPTER - VI

                                            DATA ANALYSIS AND INTERPRETATION

                                            46

                                            The data after collection is to be processed and analyzed in accordance with the outline

                                            and down for the purpose at the time of developing research plan

                                            Technically speaking processing implies editing coding classification and tabulation of

                                            collected data so that they are amenable to analysis The term analysis refers to the computation

                                            of certain measures along with searching for pattern groups Thus in the process of analysis

                                            relationship or difference should be subjected to statistical tests of significance to determine with

                                            what validity data can be said to indicate any conclusions

                                            The analysis of data in a general way involves a number of closely related operations

                                            which are performed with the purpose of summarizing the collected data and organizing them in

                                            such a manner that they answer the research questions In this study the researcher followed

                                            above process carefully and it is presented in this chapter

                                            47

                                            Table 41 ndash To know the department in which employees are belongs to

                                            S

                                            ou rc

                                            e

                                            survey data

                                            Inference

                                            From the above table it shows that 35 of employees are belongs to

                                            production department

                                            FIGURE 41

                                            S

                                            SI No

                                            D

                                            Department

                                            N

                                            No of Respondents

                                            P

                                            Percentage

                                            1

                                            1

                                            M

                                            Mechanical

                                            3

                                            30

                                            3

                                            30

                                            2

                                            2

                                            E

                                            Electrical

                                            2

                                            25

                                            2

                                            25

                                            3

                                            3

                                            P

                                            Production

                                            3

                                            35

                                            3

                                            35

                                            4

                                            4

                                            O

                                            Others

                                            1

                                            10

                                            1

                                            10

                                            T

                                            Total

                                            1

                                            100

                                            1

                                            100

                                            48

                                            REPRESENTS THE DEPARTMENT

                                            Table 42 ndash To know working experience of the employees

                                            Source survey data

                                            Inference

                                            From the above table it shows that 34 of the employees have 4 ndash 6

                                            years experience

                                            S

                                            SI No

                                            W

                                            Work Experience

                                            N

                                            No of Respondents

                                            P

                                            Percentage

                                            1

                                            1

                                            B

                                            Below 2 years

                                            1

                                            33

                                            1

                                            13

                                            2

                                            2

                                            2

                                            2ndash 4 years

                                            3

                                            30

                                            3

                                            30

                                            3

                                            3

                                            4

                                            4ndash 6 years

                                            3

                                            34

                                            3

                                            34

                                            4

                                            4

                                            A

                                            Above 6 years

                                            2

                                            23

                                            2

                                            23

                                            T

                                            otal

                                            1

                                            100

                                            1

                                            100

                                            49

                                            FIGURE 42

                                            REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                            Table 43 ndash To know the physical working environment

                                            S

                                            SI No

                                            W

                                            Working Environment

                                            N

                                            No of Respondents

                                            P

                                            Percentage

                                            1

                                            1

                                            E

                                            Excellent

                                            1

                                            12

                                            1

                                            12

                                            2

                                            2

                                            G

                                            Good

                                            5

                                            57

                                            5

                                            57

                                            3

                                            3

                                            F

                                            Fair

                                            2

                                            28

                                            2

                                            28

                                            4

                                            4

                                            P

                                            Poor

                                            0

                                            03

                                            0

                                            33

                                            5

                                            5

                                            V

                                            Very Poor

                                            0

                                            00

                                            0

                                            00

                                            T

                                            Total

                                            1

                                            100

                                            1

                                            100

                                            Source survey data

                                            Inference

                                            From the above table it shows that 57 of the employees were feeling good about the working environment

                                            50

                                            FIGURE 43

                                            REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                            51

                                            Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                            S

                                            SI No

                                            N

                                            Non-Monitory Benefits offered

                                            to Employees

                                            N

                                            No of Respondents

                                            P

                                            Percentage

                                            1

                                            1

                                            H

                                            Highly Satisfied

                                            1

                                            14

                                            1

                                            14

                                            2

                                            2

                                            S

                                            Satisfied

                                            5

                                            54

                                            5

                                            54

                                            3

                                            3

                                            N

                                            Neither Satisfied nor Dissatisfied

                                            2

                                            25

                                            2

                                            25

                                            4

                                            4

                                            D

                                            Dissatisfied

                                            0

                                            05

                                            0

                                            05

                                            5

                                            5

                                            H

                                            Highly Dissatisfied

                                            0

                                            02

                                            0

                                            02

                                            Total 1

                                            100

                                            1

                                            100

                                            Source survey data

                                            Inference

                                            From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                            FIGURE 44

                                            REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                            52

                                            Table 45 ndash To know the satisfaction level of respondents towards the work

                                            assigned

                                            Source survey dataInference

                                            From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                            FIGURE 45

                                            S

                                            SI No

                                            A

                                            Amount of Work

                                            N

                                            No of Respondents

                                            P

                                            Percentage

                                            1

                                            1

                                            H

                                            Highly satisfied

                                            2

                                            20

                                            2

                                            20

                                            2

                                            2

                                            S

                                            Satisfied

                                            4

                                            45

                                            4

                                            45

                                            3

                                            3

                                            N

                                            Neither Satisfied nor Dissatisfied

                                            1

                                            12

                                            1

                                            12

                                            4

                                            4

                                            D

                                            Dissatisfied

                                            1

                                            18

                                            1

                                            18

                                            5

                                            5

                                            H

                                            Highly Dissatisfied

                                            0

                                            06

                                            0

                                            06

                                            Total 1

                                            100

                                            1

                                            100

                                            53

                                            REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                            54

                                            Table 46 ndash Opinion about the career development programme in their organisation

                                            S

                                            SI No

                                            C

                                            Career Development

                                            N

                                            No of Respondents

                                            P

                                            Percentage

                                            H

                                            Highly satisfied

                                            1

                                            12

                                            1

                                            12

                                            S

                                            Satisfied

                                            5

                                            56

                                            5

                                            56

                                            N

                                            Neither Satisfied nor Dissatisfied

                                            2

                                            22

                                            2

                                            22

                                            D

                                            Dissatisfied

                                            1

                                            10

                                            1

                                            10

                                            H

                                            Highly Dissatisfied

                                            0

                                            00

                                            0

                                            00

                                            Total 1

                                            100

                                            1

                                            100

                                            Source survey data

                                            Inference

                                            From the above table it shows that 56 of the employees were satisfied

                                            with the opinion about the carrier development programme in their organisation

                                            FIGURE 46

                                            REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                            PROGRAMME IN THEIR ORGANISATION

                                            55

                                            Table 47 ndash To know the cooperation of co-workers

                                            S

                                            SI No

                                            C

                                            Co-operation of Workers

                                            N

                                            No of Respondents

                                            P

                                            Percentage

                                            1

                                            1

                                            H

                                            Highly satisfied

                                            2

                                            20

                                            2

                                            20

                                            2

                                            2

                                            S

                                            Satisfied

                                            6

                                            66

                                            6

                                            66

                                            3

                                            3

                                            N

                                            Neither Satisfied nor Dissatisfied

                                            1

                                            11

                                            1

                                            11

                                            4

                                            4

                                            D

                                            Dissatisfied

                                            0

                                            03

                                            0

                                            03

                                            5

                                            5

                                            H

                                            Highly Dissatisfied

                                            0

                                            00

                                            0

                                            00

                                            Total 1

                                            100

                                            1

                                            100

                                            Source survey data

                                            Inference

                                            From the above table it shows that 66 of the employees were satisfied

                                            with the cooperation of co-workers

                                            FIGURE 47

                                            56

                                            REPRESENTS THE COOPERATION OF CO-WORKERS

                                            57

                                            Table 48 ndash To know the satisfaction of Respondents with top management

                                            S

                                            SI No

                                            S

                                            Satisfaction with Top

                                            Management

                                            N

                                            No of Respondents

                                            P

                                            Percentage

                                            1

                                            1

                                            H

                                            Highly satisfied

                                            2

                                            26

                                            2

                                            26

                                            2

                                            2

                                            S

                                            Satisfied

                                            5

                                            51

                                            5

                                            51

                                            3

                                            3

                                            N

                                            Neither Satisfied nor Dissatisfied

                                            1

                                            17

                                            1

                                            17

                                            4

                                            4

                                            D

                                            Dissatisfied

                                            0

                                            06

                                            0

                                            06

                                            5

                                            5

                                            H

                                            Highly dissatisfied

                                            0

                                            00

                                            0

                                            00

                                            Total 1

                                            100

                                            1

                                            100

                                            Source survey data

                                            Inference

                                            From the above table it shows that 51 of the employees were satisfied with the top management

                                            FIGURE 48

                                            58

                                            REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                            Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                            Source survey data

                                            Inference

                                            From the above table it shows that 67 of the employees were satisfied with their subordinates

                                            S

                                            SI

                                            No

                                            S

                                            Satisfaction with Subordinates

                                            N

                                            No of Respondents

                                            P

                                            Percentage

                                            1

                                            1

                                            H

                                            Highly satisfied

                                            1

                                            12

                                            1

                                            12

                                            2

                                            2

                                            S

                                            Satisfied

                                            6

                                            67

                                            6

                                            67

                                            2

                                            3

                                            N

                                            Neither Satisfied nor Dissatisfied

                                            1

                                            14

                                            1

                                            14

                                            4

                                            D

                                            Dissatisfied

                                            0

                                            07

                                            0

                                            07

                                            5

                                            5

                                            H

                                            Highly Dissatisfied

                                            0

                                            00

                                            0

                                            00

                                            Total 1

                                            100

                                            1

                                            100

                                            59

                                            FIGURE 49

                                            REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                            60

                                            Table 410 ndash To know the level of satisfaction regarding nature of job

                                            S

                                            SI No

                                            J

                                            Job Satisfaction

                                            N

                                            No of Respondents

                                            P

                                            Percentage

                                            1

                                            1

                                            H

                                            Highly satisfied

                                            2

                                            22

                                            2

                                            22

                                            2

                                            2

                                            S

                                            Satisfied

                                            5

                                            56

                                            5

                                            56

                                            3

                                            3

                                            N

                                            Neither Satisfied nor Dissatisfied

                                            1

                                            16

                                            1

                                            16

                                            4

                                            4

                                            D

                                            Dissatisfied

                                            0

                                            07

                                            0

                                            07

                                            5

                                            5

                                            H

                                            Highly Dissatisfied

                                            0

                                            00

                                            0

                                            00

                                            Total 1

                                            100

                                            1

                                            100

                                            Source survey dataInference

                                            From the above table it shows that 56 of the employees were satisfied with their job

                                            FIGURE 410

                                            61

                                            REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                            Table 411 ndash To know whether there is any job pressure in their work

                                            Source survey data

                                            Inference

                                            From the above table it shows that 72 of employees said there is job pressure in their work

                                            FIGURE 411

                                            REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                            S

                                            SI No

                                            J

                                            Job Pressure

                                            N

                                            No of Respondents

                                            P

                                            Percentage

                                            1

                                            1

                                            Y

                                            Yes

                                            7

                                            72

                                            7

                                            72

                                            2

                                            2

                                            N

                                            No

                                            2

                                            28

                                            2

                                            28

                                            T

                                            Total

                                            1

                                            100

                                            1

                                            100

                                            62

                                            Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                            amp talents

                                            S

                                            SI No

                                            D

                                            Development of Skills and

                                            Talents

                                            N

                                            No of Respondents

                                            P

                                            Percentage

                                            1

                                            1

                                            H

                                            Highly Agree

                                            1

                                            12

                                            1

                                            12

                                            2

                                            2

                                            A

                                            Agree

                                            5

                                            52

                                            5

                                            52

                                            3

                                            3

                                            N

                                            Neither Agree nor Disagree

                                            2

                                            28

                                            2

                                            28

                                            4

                                            4

                                            D

                                            Disagree

                                            0

                                            06

                                            0

                                            06

                                            5

                                            5

                                            H

                                            Highly Disagree

                                            0

                                            02

                                            0

                                            02

                                            Total 1

                                            100

                                            1

                                            100

                                            Source survey data

                                            Inference

                                            From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                            63

                                            FIRGURE 412

                                            REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                            64

                                            Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                            S

                                            SI No

                                            W

                                            Welfare Facilities

                                            N

                                            No of Respondents

                                            P

                                            Percentage

                                            1

                                            1

                                            H

                                            Highly satisfied

                                            0

                                            09

                                            9

                                            09

                                            2

                                            2

                                            S

                                            Satisfied

                                            5

                                            57

                                            5

                                            57

                                            3

                                            3

                                            N

                                            Neither Satisfied nor Dissatisfied

                                            2

                                            29

                                            2

                                            29

                                            4

                                            4

                                            D

                                            Dissatisfied

                                            5

                                            05

                                            0

                                            05

                                            5

                                            5

                                            H

                                            Highly Dissatisfied

                                            0

                                            00

                                            0

                                            00

                                            Total 1

                                            100

                                            1

                                            100

                                            Source survey data

                                            Inference

                                            From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                            FIGURE 413

                                            REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                            65

                                            Table 414 ndash To know the employee satisfaction towards the salary

                                            Source survey data

                                            Inference

                                            From the above table it shows that 67 of the employees were satisfied

                                            with their salary

                                            FIGURE 414

                                            REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                            S

                                            SI No

                                            P

                                            Payment Satisfaction

                                            N

                                            No of Respondents

                                            P

                                            Percentage

                                            1

                                            1

                                            Y

                                            Yes

                                            6

                                            67

                                            6

                                            67

                                            2

                                            2

                                            N

                                            No

                                            3

                                            33

                                            3

                                            33

                                            T

                                            otal

                                            1

                                            100

                                            1

                                            100

                                            66

                                            Table 415 ndash To know the employees willingness amp Commitment Towards

                                            Organisation

                                            Source survey data

                                            Inference

                                            From the above table it shows that 59 of the employees were willing to

                                            continue in this organisation

                                            FIGURE 415

                                            REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                            S

                                            SI No

                                            W

                                            Willingness to Work

                                            N

                                            No of Respondents

                                            P

                                            Percentage

                                            1

                                            1

                                            Y

                                            Yes

                                            5

                                            59

                                            5

                                            59

                                            2

                                            2

                                            N

                                            No

                                            4

                                            41

                                            4

                                            41

                                            T

                                            Total

                                            1

                                            00

                                            1

                                            00

                                            67

                                            CHI-SQUARE METHOD

                                            The chi square test is one of the simplest and most widely used non-

                                            parametric tests in statistical work As a non-parametric test it can be used to determine

                                            if categorical data shows dependency or the two classifications are independent It can

                                            also be used to make comparisons between theoretical population and actual data

                                            when categories are used

                                            n

                                            Chi square χsup2= sum (O-E) sup2 E

                                            i =1

                                            Where O= observed frequency

                                            E= expected frequency

                                            68

                                            OBSERVED FREQUENCY

                                            Table 419 shows the relationship between the department and the job satisfaction

                                            Over All

                                            Job

                                            SatisfactionHighly

                                            SatisfiedSatisfied

                                            Neither

                                            Satisfied nor

                                            Dissatisfied

                                            DissatisfiedHighly

                                            Dissatisfied

                                            Sub

                                            Total

                                            Mechanical 5 6 14 3 2 30

                                            Electrical 6 8 6 3 2 25

                                            Production 9 13 7 4 2 35

                                            Others 2 3 2 2 1 10

                                            Sub Total 22 30 29 12 7 100

                                            69

                                            EXPECTED FREQUENCY

                                            Over All

                                            Job

                                            SatisfactionHighly

                                            SatisfiedSatisfied

                                            Neither

                                            Satisfied nor

                                            Dissatisfied

                                            DissatisfiedHighly

                                            Dissatisfied

                                            Sub

                                            Total

                                            Mechanical 7 8 9 4 2 30

                                            Electrical 5 8 7 3 2 25

                                            Production 8 11 10 4 2 35

                                            Others 2 3 3 1 1 10

                                            Sub Total 22 30 29 12 7 100

                                            Null Hypothesis (Ho)

                                            There is no significant difference between the department and the job satisfaction

                                            Alternative Hypothesis (Ho)

                                            There is significant difference between the job satisfaction

                                            Co Relation

                                            70

                                            Chapter-V

                                            CONCLUSIONS AND

                                            RECOMMENDATIONS

                                            71

                                            CONCLUSION

                                            On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                            Ltd Mohali made in the previous chapters following conclusions are drawn

                                            General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                            Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                            environment of the company is very healthy The visitors feel happy after the campus

                                            Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                            indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                            building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                            Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                            its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                            position by channelising these internal accruals to fund its expansion programmes

                                            Working results PTL has registered a handsome and constant growth in its profits because

                                            of a brisk demand for new and better technology electronic items None of the other electronic

                                            company has shown such a steady growth Philips has recorded the lowest current ratio

                                            However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                            velocity of creditors and debtors only due to commitment of itrsquos employees

                                            72

                                            SUMMARY

                                            According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                            employee loyalty are praise and recognition a sense of contribution to the company learning and

                                            development and having a best friend at work

                                            Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                            than money perks or titles Here are eight tips regarding recognition Remember these and your

                                            employees may just start whistling while they work It is up to me The corporate culture or

                                            financial rewards will not make your team successful It is up to you Recognition is one thing

                                            that is completely in your control

                                            Strong relationships are vital in todays economy Strengthening employee relationships is even

                                            more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                            do more with less keeping quality employees becomes even more critical As a manager it is

                                            your job to bond your best people to your company through recognition And you also must help

                                            direct and motivate your core performers

                                            Simple rewards earn big returns There are some relatively simple things you can do that will

                                            earn big returns For example remember your employees birthdays and work anniversaries find

                                            out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                            spend time with their kids) make the most of your formal service awards with some preparation

                                            and a group presentation walk around your department every day and talk to your

                                            people and thank them sincerely and often

                                            73

                                            Make it specific Praise and recognition must be specific to have impact General praise such as

                                            You do great work actually can have the opposite effect and leave your employees wondering

                                            Does he have any idea what I really do around here Specific praise links individual

                                            accomplishments to company goals For example Cheryl I noticed the way you handled that

                                            customer complaint Great work As you know we value quick resolutions of problems as

                                            one of our core strategies

                                            Ask the best to stay Call your best people into your office one at a time Let that bright young

                                            college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                            your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                            high-impact performers report that they left their last job because No one ever asked me to

                                            stay

                                            Forget cash

                                            Remember the saying Money cant buy everything Well its true Dont wait until you can

                                            offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                            work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                            recognized and involved they are much less likely to keep asking about money

                                            Recognize

                                            Recognition means most to an employee when it is sincere and spontaneous According to the

                                            largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                            at least every seven days If you wait until a year-end party or an annual review you are waiting

                                            much too long to recognize and you probably are losing people you do not need to

                                            74

                                            Recognition works

                                            Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                            performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                            ways that build high commitment typically are on the order of 30 to 50 percent

                                            Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                            Learn to recognize your employees for their efforts thank them often and reward their

                                            achievements You can awaken them from their anger and apathy and they will fall in love with

                                            their jobs again Chances are you will work together happily ever after

                                            So there is direct relation with employee satisfaction and their commitment towards the

                                            organization and it is also clear from the above discussion that only monetary elements are not

                                            sufficient for employee satisfaction rather other element like employer behavior recognisation

                                            and other moral value

                                            75

                                            RECOMMENDATIONS

                                            PHILIPS should increase its capacity utilization It should work at full capacity to

                                            minimize its cost of production With this increase in capacity utilization the total cost

                                            will spread over more units thereby decreasing the per unit cost

                                            PHILIPS should decrease the credit facilities provided to its consumers The payback

                                            period is quite high in case of debtors as compared to creditors it should be more or less

                                            equal as it will help in improving company liquidity

                                            PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                            business as it accounts very less as compare to other businesses of Philips

                                            Another recommendation for Mohali plant is about the HR department that is they

                                            should appoint permanent and skilled workers as against casual workers which generally add

                                            up to the profit of the company

                                            76

                                            BIBLIOGRAPHY

                                            1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                            2 Monthly Journals of Philips Electronics India Ltd

                                            3 Authentic Leadership Medtronic CEO Bill George

                                            4 wwwindiaphilipscom

                                            5 wwwwikipediacom

                                            6 httpwwwemployeecommitmentcom

                                            7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                            8 Employee Commitment A Leader Ship Guide Joe Folkman

                                            9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                            77

                                            Questionnaire

                                            Name __________________________________________________________

                                            Age______________________________ Gender _______________________

                                            Qualification _______________________ Contact No ___________________

                                            Q1 In which department you are working

                                            Electrical Production Mechanical Other

                                            Q2 What is your working experience

                                            gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                            Q3 How You like the physical Working Environment of the organization

                                            Excellent Good Fair Poor Very Poor

                                            Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                            Highly Dissatisfied Dissatisfied

                                            Q5 Are you satisfied with your work

                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                            Highly Dissatisfied Dissatisfied

                                            Q6 Are you satisfied with the career development programe of the company

                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                            Highly Dissatisfied Dissatisfied

                                            Q7 Is other staff of the organization is co-operative with you

                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                            Highly Dissatisfied Dissatisfied

                                            Q8 Are you satisfied with top level management

                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                            Highly Dissatisfied Dissatisfied

                                            78

                                            Q9 Are you satisfied with your subordinates

                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                            Highly Dissatisfied Dissatisfied

                                            Q10 Are you satisfied with the nature of the Job

                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                            Highly Dissatisfied Dissatisfied

                                            Q11 Do you have any Job Pressure in work

                                            Yes No

                                            Q12 Do you satisfied with the opportunities provided by the organisation

                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                            Highly Dissatisfied Dissatisfied

                                            Q13 Are you satisfied with the welfare facilities provided by the organisation

                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                            Highly Dissatisfied Dissatisfied

                                            Q14 Are you satisfied towards your salary

                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                            Highly Dissatisfied Dissatisfied

                                            Q15 Are you committed towards the organisation

                                            Yes No

                                            Signature

                                            • SSI No
                                            • DDepartment
                                            • NNo of Respondents
                                            • PPercentage
                                            • 11
                                            • MMechanical
                                            • 330
                                            • 330
                                            • 22
                                            • EElectrical
                                            • 225
                                            • 225
                                            • 33
                                            • PProduction
                                            • 335
                                            • 335
                                            • 44
                                            • OOthers
                                            • 110
                                            • 110
                                            • TTotal
                                            • 1100
                                            • 1100
                                            • SSI No
                                            • WWork Experience
                                            • NNo of Respondents
                                            • PPercentage
                                            • 11
                                            • BBelow 2 years
                                            • 133
                                            • 113
                                            • 22
                                            • 2 2ndash 4 years
                                            • 330
                                            • 330
                                            • 33
                                            • 4 4ndash 6 years
                                            • 334
                                            • 334
                                            • 44
                                            • AAbove 6 years
                                            • 223
                                            • 223
                                            • Total
                                            • 1100
                                            • 1100
                                            • SSI No
                                            • AAmount of Work
                                            • NNo of Respondents
                                            • PPercentage
                                            • 11
                                            • HHighly satisfied
                                            • 220
                                            • 220
                                            • 22
                                            • SSatisfied
                                            • 445
                                            • 445
                                            • 33
                                            • NNeither Satisfied nor Dissatisfied
                                            • 112
                                            • 112
                                            • 44
                                            • DDissatisfied
                                            • 118
                                            • 118
                                            • 55
                                            • HHighly Dissatisfied
                                            • 006
                                            • 006
                                            • Total
                                            • 1100
                                            • 1100
                                            • SSI No
                                            • SSatisfaction with Subordinates
                                            • NNo of Respondents
                                            • PPercentage
                                            • 11
                                            • HHighly satisfied
                                            • 112
                                            • 112
                                            • 22
                                            • SSatisfied
                                            • 667
                                            • 667
                                            • 23
                                            • NNeither Satisfied nor Dissatisfied
                                            • 114
                                            • 114
                                            • 4
                                            • DDissatisfied
                                            • 007
                                            • 007
                                            • 55
                                            • HHighly Dissatisfied
                                            • 0 00
                                            • 000
                                            • Total
                                            • 1100
                                            • 1100
                                            • SSI No
                                            • JJob Pressure
                                            • NNo of Respondents
                                            • PPercentage
                                            • 11
                                            • YYes
                                            • 772
                                            • 772
                                            • 22
                                            • NNo
                                            • 228
                                            • 228
                                            • TTotal
                                            • 1100
                                            • 1100
                                            • SSI No
                                            • PPayment Satisfaction
                                            • NNo of Respondents
                                            • PPercentage
                                            • 11
                                            • YYes
                                            • 667
                                            • 667
                                            • 22
                                            • NNo
                                            • 333
                                            • 333
                                            • Total
                                            • 1100
                                            • 1100
                                            • SSI No
                                            • WWillingness to Work
                                            • NNo of Respondents
                                            • PPercentage
                                            • 11
                                            • YYes
                                            • 559
                                            • 559
                                            • 22
                                            • NNo
                                            • 441
                                            • 441
                                            • TTotal
                                            • 100
                                            • 100
                                              • MISSION amp VISION
                                              • Mission
                                              • Vision
                                              • Philips Electronics India Limited
                                                • SSI No
                                                • WWorking Environment
                                                • NNo of Respondents
                                                • PPercentage
                                                • 11
                                                • EExcellent
                                                • 112
                                                • 112
                                                • 22
                                                • GGood
                                                • 557
                                                • 557
                                                • 33
                                                • FFair
                                                • 228
                                                • 228
                                                • 44
                                                • PPoor
                                                • 003
                                                • 033
                                                • 55
                                                • VVery Poor
                                                • 000
                                                • 000
                                                • TTotal
                                                • 1100
                                                • 1100
                                                • SSI No
                                                • NNon-Monitory Benefits offered to Employees
                                                • NNo of Respondents
                                                • PPercentage
                                                • 11
                                                • HHighly Satisfied
                                                • 114
                                                • 114
                                                • 22
                                                • SSatisfied
                                                • 554
                                                • 554
                                                • 33
                                                • NNeither Satisfied nor Dissatisfied
                                                • 225
                                                • 225
                                                • 44
                                                • DDissatisfied
                                                • 005
                                                • 005
                                                • 55
                                                • HHighly Dissatisfied
                                                • 002
                                                • 002
                                                • Total
                                                • 1100
                                                • 1100
                                                • SSI No
                                                • CCareer Development
                                                • NNo of Respondents
                                                • PPercentage
                                                • HHighly satisfied
                                                • 112
                                                • 112
                                                • SSatisfied
                                                • 556
                                                • 556
                                                • NNeither Satisfied nor Dissatisfied
                                                • 222
                                                • 222
                                                • DDissatisfied
                                                • 110
                                                • 110
                                                • HHighly Dissatisfied
                                                • 000
                                                • 000
                                                • Total
                                                • 1100
                                                • 1100
                                                • SSI No
                                                • CCo-operation of Workers
                                                • NNo of Respondents
                                                • PPercentage
                                                • 11
                                                • HHighly satisfied
                                                • 220
                                                • 220
                                                • 22
                                                • SSatisfied
                                                • 666
                                                • 666
                                                • 33
                                                • NNeither Satisfied nor Dissatisfied
                                                • 111
                                                • 111
                                                • 44
                                                • DDissatisfied
                                                • 003
                                                • 003
                                                • 55
                                                • HHighly Dissatisfied
                                                • 000
                                                • 000
                                                • Total
                                                • 1100
                                                • 1100
                                                • SSI No
                                                • SSatisfaction with Top Management
                                                • NNo of Respondents
                                                • PPercentage
                                                • 11
                                                • HHighly satisfied
                                                • 226
                                                • 226
                                                • 22
                                                • SSatisfied
                                                • 551
                                                • 551
                                                • 33
                                                • NNeither Satisfied nor Dissatisfied
                                                • 117
                                                • 117
                                                • 44
                                                • DDissatisfied
                                                • 006
                                                • 006
                                                • 55
                                                • HHighly dissatisfied
                                                • 000
                                                • 000
                                                • Total
                                                • 1100
                                                • 1100
                                                • SSI No
                                                • JJob Satisfaction
                                                • NNo of Respondents
                                                • PPercentage
                                                • 11
                                                • HHighly satisfied
                                                • 222
                                                • 222
                                                • 22
                                                • SSatisfied
                                                • 556
                                                • 556
                                                • 33
                                                • NNeither Satisfied nor Dissatisfied
                                                • 116
                                                • 116
                                                • 44
                                                • DDissatisfied
                                                • 007
                                                • 007
                                                • 55
                                                • HHighly Dissatisfied
                                                • 000
                                                • 000
                                                • Total
                                                • 1100
                                                • 1100
                                                • SSI No
                                                • DDevelopment of Skills and Talents
                                                • NNo of Respondents
                                                • PPercentage
                                                • 1 1
                                                • HHighly Agree
                                                • 112
                                                • 112
                                                • 22
                                                • AAgree
                                                • 552
                                                • 552
                                                • 33
                                                • NNeither Agree nor Disagree
                                                • 228
                                                • 228
                                                • 44
                                                • DDisagree
                                                • 006
                                                • 006
                                                • 55
                                                • HHighly Disagree
                                                • 002
                                                • 002
                                                • Total
                                                • 1100
                                                • 1100
                                                • SSI No
                                                • WWelfare Facilities
                                                • NNo of Respondents
                                                • PPercentage
                                                • 11
                                                • HHighly satisfied
                                                • 009
                                                • 909
                                                • 22
                                                • SSatisfied
                                                • 557
                                                • 557
                                                • 33
                                                • NNeither Satisfied nor Dissatisfied
                                                • 229
                                                • 229
                                                • 44
                                                • DDissatisfied
                                                • 505
                                                • 005
                                                • 55
                                                • HHighly Dissatisfied
                                                • 000
                                                • 000
                                                • Total
                                                • 1100
                                                • 1100
                                                  • SUMMARY
                                                  • RECOMMENDATIONS
                                                  • BIBLIOGRAPHY

                                              23

                                              OBJECTIVES OF THE STUDY

                                              To study the various aspects of Satisfaction Level of the Employees working at Philips

                                              Electronics India Ltd Mohali

                                              To analyze the effect of Job satisfaction on the organisation

                                              To determine the relation between job satisfaction of employees and their commitment

                                              towards the organisation

                                              To analyze the performance model adopted by the Philips Electronics India Ltd Mohali

                                              to handle their manpower

                                              To suggest remedial measures for the improvement of the companyrsquos performance

                                              24

                                              Chapter-III

                                              Employees Commitment

                                              25

                                              Employees who are engaged in their work and committed to their organizations give companies

                                              crucial competitive advantagesmdashincluding higher productivity and lower employee turnover

                                              Thus it is not surprising that organizations of all sizes and types have invested substantially in

                                              policies and practices that foster engagement and commitment in their workforces

                                              But what are employee engagement and commitment exactly This report examines the ways in

                                              which employers and corporate consultants define these terms today and offers ideas for

                                              strengthening employee engagement Though different organizations define engagement

                                              differently some common themes emerge These themes include employeesrsquo satisfaction with

                                              their work and pride in their employer the extent to which people enjoy and believe in what they

                                              do for work and the perception that their employer values what they bring to the table The

                                              greater an employeersquos engagement the more likely he or she is to ldquogo the extra milerdquo and deliver

                                              excellent on-the-job performance In addition engaged employees may be more likely to commit

                                              to staying with their current organization Software giant Intuit2 for example found that highly

                                              engaged employees are 13 times more likely to be high performers than less engaged

                                              employees They are also five times less likely to voluntarily leave the company

                                              Clearly engagement and commitment can potentially translate into valuable business results for

                                              an organization To help you reap the benefits of an engaged committed workforce at your

                                              organization this report provides guidelines for understanding and measuring employee

                                              engagement and for designing and implementing effective engagement initiatives As you will

                                              26

                                              see everyday human resource practices such as recruitment training performance management

                                              and workforce surveys can provide powerful levers for enhancing engagement

                                              Employee Engagement Key Ingredients

                                              ldquoEmployee Engagement Definedrdquo shows examples of engagement definitions used by various

                                              corporations and consultancies Clearly definitions of employee engagement vary greatly across

                                              organizations Many managers wonder how such an elusive concept can be quantified The term

                                              does encompass several ingredients for which researchers have developed measurement

                                              techniques These ingredients include the degree to which employees fully occupy themselves in

                                              their work as well as the strength of their commitment to the employer and role Fortunately

                                              there is much research on these elements of engagementmdashwork that has deep roots in individual

                                              and group psychology

                                              Definition

                                              ldquoNo company small or large can win over the long run without energized employees who

                                              believe in the [firms] mission and understand how to achieve it Thats why you need to take the

                                              measure of employee engagement at least once a year through anonymous surveys in which

                                              people feel completely safe to speak their mindsrdquo

                                              -Jack and Suzy Welch-

                                              Common Themes How Companies Measure Engagement

                                              Employers typically assess their employeesrsquo engagement levels with company-wide attitude

                                              or opinion surveys

                                              27

                                              1048657 Pride in employer

                                              1048657 Satisfaction with employer

                                              1048657 Job satisfaction

                                              1048657 Opportunity to perform well at challenging work

                                              1048657 Recognition and positive feedback for onersquos contributions

                                              1048657 Personal support from onersquos supervisor

                                              1048657 Effort above and beyond the minimum

                                              1048657 Understanding the link between onersquos job and the organizationrsquos mission

                                              1048657 Prospects for future growth with onersquos employer

                                              1048657 Intention to stay with onersquos employer

                                              The Link Between Employer Practices and Employee Engagement

                                              How does an engaged workforce generate valuable business results for an organization The

                                              process starts with employer practices such as job and task design recruitment selection

                                              training compensation performance management and career development Such practices affect

                                              employeesrsquo level of engagement as well as job performance Performance and engagement then

                                              interact to produce business results Figure 1 depicts these relationships

                                              28

                                              EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

                                              1048657 How do you and other managers in your

                                              organization define commitment

                                              1048657 Are some employees in your company

                                              engaged in their work but not committed to

                                              the organization Committed to staying with

                                              your firm but not exactly engaged in their

                                              work Both engaged and committed

                                              1048657 To whom are your organizations employees

                                              committed The company Their supervisor

                                              Co-workers Team members Customers

                                              1048657 What business results has commitment from

                                              1048657 How do you and other managers in your

                                              organization define employee engagement

                                              1048657 How do you know that certain employees in

                                              your company are engaged Do they relish

                                              their jobs Enjoy specific responsibilities or

                                              tasks Willingly ldquogo the extra milerdquo

                                              1048657 In teams departments or business units in

                                              your company that have a large number of

                                              engaged employees what business results

                                              are you seeing Higher productivity Lower

                                              costs Greater revenues More efficiency

                                              29

                                              employees created for your organization For

                                              example has commitment reduced turnover

                                              and therefore decreased recruitment hiring

                                              and training costs

                                              1048657 What does your company do to reciprocate

                                              employees commitment Is the organization

                                              living up to its side of the bargain

                                              Lower turnover Higher product or service

                                              quality

                                              1048657 Conversely how do disengaged employees

                                              behave and what are the consequent costs

                                              for their teams units-and your entire

                                              company

                                              As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

                                              temperament attitudes and personality He or she uses these attributes to accomplish work

                                              behaviors according to organization-defined procedures by applying tools equipment andor

                                              technology Work behaviors in turn create the products and services that make an organization

                                              successful We classify work behaviors into three categories those required to accomplish duties

                                              and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

                                              employee contributes for the good of the organization (voluntary behaviors) and behaviors

                                              prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

                                              other counterproductive or illegal actions) Of course job performance occurs in an

                                              organizational context which includes elements such as leadership physical setting and social

                                              setting

                                              30

                                              Employers naturally want to encourage workers to perform prescribed and voluntary activities

                                              while avoiding proscribed ones To achieve these goals organizations use a number of HR

                                              practices that directly affect the person process and context components of job performance

                                              Employeesrsquo reactions to these practices determine their levels of engagement and commitment

                                              31

                                              Chapter-IV

                                              32

                                              LITERATURE OF THE REVIEW

                                              ldquo Job Satisfaction That Leads To The Commitment Of

                                              The Employees in The Organisationrdquo

                                              Literature of Review

                                              Gerge Bill Authentic Leadership

                                              In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

                                              point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

                                              What he means is that purpose is what drives employee commitment not the financial

                                              rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

                                              33

                                              hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

                                              are shareholders who can benefit from improved financials what draws people to their

                                              chosen careers is the work itself and its purpose in the world more than the profit

                                              possibilities

                                              Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

                                              that you cannot inspire employees by urging them to help management get the companyrsquos

                                              stock price uprdquo

                                              There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

                                              authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

                                              purpose of our work it means recognizing the purpose our organization fulfills that goes

                                              beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

                                              contribute to a larger purposerdquo

                                              In Built to Last Jim Collins and James Porras spend an entire book explaining their five

                                              year research study of major companies that led to this conclusion about employee

                                              commitment Purpose within a company is what sustains it profit is important but when

                                              itrsquos the prime directive companies falter

                                              -Marshal Goldsmith-

                                              How to Increase Employee Commitment

                                              In practice this involves walking the talk being transparent communicating effectively treating

                                              people equally teaching leading subordinates to increasingly excellent performance ndash and

                                              responding to subordinates as mature individuals who are owed fairness the truth and

                                              recognition of their achievements

                                              34

                                              Since managers interact directly and frequently with subordinates they are usually more tuned

                                              in to how employees are feeling than are executives Managers are in a better position to know

                                              for example when employees are feeling alienated and disengaged from their work which is

                                              very common today -- and expensive

                                              Gaining employee commitment results in greater profits because enthusiastic employees stay

                                              contribute discretionary effort and engage customers Performance soars when customers are

                                              enthused and stay and when executives managers and employees are a collaborative team

                                              united in achieving common goals

                                              But managers are often called middle managers for good reason their job is to motivate and

                                              guide subordinates while they at the same time are being judged by their bosses Because of

                                              their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                                              create relationships with potential allies especially those with greater power who have access to

                                              top decision makers

                                              Harvard University Factors that Impact Employee Well Being Commitment and

                                              Productivity

                                              Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                                              corporate bottom line A new trend in our dawning age of social sustainability is that many

                                              experts believe more attention should be paid to the dotted line - the one signed when a person

                                              35

                                              commits to employment at a company New Harvard research validates this approach affirming

                                              that trust and purpose play a significant role in building successful productive workplaces

                                              The behavioral research conducted by a team at Harvard University and Massachusetts General

                                              Hospital identifies the factors most likely to impact 21st century employee well being

                                              commitment and productivity The researchers found that commitment is largely influenced by

                                              ones sense of purpose feeling of personal impact and overall trust in the organization

                                              Productivity is largely affected by the quality of human relationships including cooperative

                                              social group moods and interaction

                                              The results lead us to conclude that workplaces that provide positive environments that foster

                                              interpersonal trust and quality personal relationships create the most committed and productive

                                              employees says Nancy Etcoff PhD the lead researcher on the study

                                              Expert Shares Keys to Building Successful Workplace Relationships

                                              According to business strategist Courtney Anderson JD MBA Outstanding leadership

                                              today means much more than just doing your job Success is creating an environment that fosters

                                              happy committed productive team members

                                              Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                                              does not have to be difficult The biggest challenge she says is making the time to truly change

                                              in our overscheduled instant access competitive work environments With a little know-how it

                                              can be easy to evolve workplace well being and respond to these compelling research results

                                              -Mark Howell-

                                              CEO Bright Point

                                              High-performing companies recognize that employee commitment is a major contributing factor

                                              toward sustaining long-term success and creating value An engaged employee is involved and

                                              excited about their work and acts in a manner that will forward the organizationrsquos interest An

                                              36

                                              engaged workforce helps optimize and retain talent for the long-term because the employees

                                              choose to stay even when other employment alternatives exist

                                              According to Walker Information the top three drivers of employee commitment are

                                              Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                                              want to enjoy their work feel they are appreciated and know they are making a contribution to

                                              their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                                              and are trusted by their leadership have a greater dedication and are ultimately more productive

                                              on the job However according to recent data provided by the National Business Research

                                              Institute (NBRI) only 31 of all employees are truly engaged

                                              At BrightPoint we take employee engagement seriously and we work to create a culture that

                                              inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                                              employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                                              determined that close to 80 of respondents indicated they were satisfied with their jobs and

                                              daily activities General employee satisfaction increases when managers take an active interest

                                              in their employees beyond their day-to-day job responsibilities According to NBRI managers

                                              that actively coach build relationships and keep an open dialogue with their employees improve

                                              employee engagement

                                              We have a diverse workforce where each employee brings unique value and has individual

                                              needs Managers are learning to manage the individual and not the position In order to give

                                              managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                                              leadership training workshops and continual learning resources In 2011 906 of managers at

                                              BrightPoint NA participated in the development opportunities offered and also made an effort to

                                              37

                                              help reinforce the learning of their team members This signals that our leadership team is taking

                                              an active interest in professional development and its connection to employee commitment

                                              As BrightPoint continues to increase focus on employee engagement the organization will grow

                                              stronger and maintain a substantial advantage over our competition Our employees possess the

                                              knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                                              through their genuine commitment will deliver what our customers want with increasing

                                              efficiency and effectiveness Our responsibility is value-creation by growing our business and

                                              maintaining high levels of customer service and loyalty We believe the best way to accomplish

                                              this is through a strong committed and engaged workforce

                                              Performance Model Adopted At Mohali Plant

                                              38

                                              Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                                              39

                                              Recruiting

                                              The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                                              applicants also can influence future employeesrsquo engagement and commitment If your firm has

                                              designed jobs specifically to engage employees then organization want to ensure that recruiting

                                              ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                                              skilled team environment or minimal supervision Applicants who notice and respond to these

                                              ads will more likely be motivated by these features Also consider how organization might best

                                              seek candidates from inside your organization When Organisation recruit existing employees for

                                              desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                                              commitment (by providing growth and advancement opportunities to employees in return for

                                              their loyalty) If Organisation recruit from outside when qualified internal candidates are

                                              available Organization may unwittingly suggest to current employees that your company is not

                                              willing to reciprocate their commitment Existing staff may then begin questioning their own

                                              commitment to the firm By contrast organisation recruit external candidates to both the job and

                                              your organization For these candidates ensure that recruiting messages highlight attractive job

                                              features organizational values and commitment reciprocity That is in return for performance

                                              and dedication your company offers competitive pay and benefits flexible work hours and

                                              learning and career advancement opportunities Also remember that prospective employees have

                                              multiple commitments You will inevitably have to compete with those commitments as

                                              organization try to attract candidates to your firm Most people find it easier to make a new

                                              commitment when it is compatible with their other obligations For example you boost your

                                              chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                                              work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                                              Commitmentrdquo

                                              40

                                              Employee Selection

                                              Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                                              fill available positions When organisation select the right individuals for the right jobs new

                                              hires carry out their work more smoothly and experience fewer performance problems The

                                              result Greater enjoyment ofmdashand engagement inmdashthe job

                                              To enhance engagement through your selection of employees identify those candidates who are

                                              best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                                              that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                                              they know about the role and having them provide work samples Most candidates will view

                                              these techniques more positively than tests with less apparent relevance such as personality and

                                              integrity assessments Successful candidates feel good about having ldquopassed the test and see

                                              company as careful and capable for having selected them A positive initial impression of an

                                              employer encourages growth of long-term commitment

                                              Training and Development

                                              Training and development can serve as additional levers for enhancing engagement and

                                              commitment For new hires training usually begins with orientation Orientation presents several

                                              important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                                              important it gives you a chance to encourage employee engagement by explaining how the new

                                              hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                                              Electronics describe how r company is organized introduce the new employee to his or her co-

                                              workers give the person a tour of the area where he or she will be working and explain safety

                                              regulations and other procedural matters In short you foster person-organization fitmdashvital for

                                              developing productive and dedicated employees Through training you help new and current

                                              41

                                              employees acquire the knowledge and skills they need to perform their jobs And employees who

                                              enhance their skills through training are more likely to engage fully in their work because they

                                              derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                                              company as well as their own employability in the job market In addition most companies offer

                                              higher wages for skilled workers to compensate them for their greater value and to discourage

                                              turnover

                                              Compensation

                                              Like the HR practices discussed above compensation can powerfully influence employee

                                              engagement and commitment Some compensation components encourage commitment to

                                              employers while others motivate engagement in the job It is possible to stimulate one and not

                                              the other though itrsquos generally better to foster both For example a company that offers a strong

                                              performance incentive system but no retirement plan will probably realize exceptional

                                              engagement from its workers however they may eventually commit themselves to another

                                              company that does offer a good retirement plan Meanwhile an organization that offers generous

                                              retirement benefits but a traditional seniority-based pay grade system may have committed

                                              employees however these workers might deliver pedestrian performance as they bide their time

                                              until retirement In designing compensation plans you therefore need to consider employee

                                              engagement and commitment strategically

                                              Encourage managers to include employees in the goal-setting process This technique helps to

                                              ensure that workers understand the goals It also promotes acceptance of challenging objectives

                                              because people generally feel more committed to goals they have helped define In addition

                                              consider how you and other managers will recognize and encourage contributions that exceed

                                              expectations For example when a piece of equipment malfunctions Joe finds other ways to

                                              maintain production rather than merely shutting down the machine and waiting for the

                                              42

                                              maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                              offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                              up Performance management processes operate on a continuous basis Therefore they provide

                                              perhaps the best ongoing opportunities for employers to foster employee engagement and

                                              commitment For example managers can use routine discussions about performance and

                                              feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                              which tasks are most challenging During such discussions managers also can define what going

                                              above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                              contributions An employeersquos aspirations and career goals can receive careful attention during

                                              performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                              can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                              your organization and the employeersquos other life commitments Through such means the

                                              organization personalizes its relationship to each employee and provides support while also

                                              expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                              To further engage employees and win their commitment through your performance management

                                              programs consider how to treat your organizationrsquos most experienced employees In many cases

                                              these employees understand the intricacies of a job better than their supervisors or managers do

                                              By virtue of long identification with your organization they may be deeply committed to high-

                                              level goals They use their expertise to contribute in ways that newer employees simply cannot

                                              match But many of them also may be planning to retire soon especially if they are from the

                                              ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                              a performance management system that recognizes and rewards proactive sharing of knowledge

                                              and expertise among co-workers For example create knowledge repositories or learning

                                              histories that can be stored in databases that employees can access and then create incentives

                                              43

                                              for people who contribute to and use these repositories Of course effective performance

                                              management systems also identify employees who are not meeting expectations Failing to

                                              address problem performance can erode other employeesrsquo engagement and commitment as their

                                              workloads increase and they conclude that the company is willing to tolerate poor performance

                                              If feedback coaching and remedial training are of little avail the manager may need to move the

                                              person to a different position within the company where he or she can make a more valuable

                                              contribution or let the individual go if there is no good match elsewhere in the organization

                                              44

                                              Chapter-V

                                              RESEARCH METHODOLOGY

                                              The basic task of research is to generate accurate information for use in decision-making

                                              Research can be defined as the systematic and objective process of gathering recording and

                                              analyzing data for aid in making business decisions As the project involves analyzing of

                                              45

                                              financial structure the research is exploratory in nature covering financial parameters and come

                                              of the important ratios to carry out research There are basically two techniques adopted for

                                              obtaining information

                                              Primary Data

                                              Secondary Data

                                              Primary Data is gathered specifically for the project at hand through personal interviews with

                                              the accounts officers

                                              Sample Size = 100 Employees

                                              Secondary data is previously collected and assembled for some project other than the one at

                                              hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                              less expensive than the primary date

                                              Secondary Data can be obtained from both external and internal sources

                                              External data may be collected from books and periodicals government sources media and other

                                              commercial sources

                                              Internal data is that secondary data which is created recorded or generated by the organization

                                              As the project is explanatory in nature secondary data is collected from the reports of the

                                              company books journals and interest Secondary data is gathered from annual reports official

                                              records and standing orders of the units

                                              CHAPTER - VI

                                              DATA ANALYSIS AND INTERPRETATION

                                              46

                                              The data after collection is to be processed and analyzed in accordance with the outline

                                              and down for the purpose at the time of developing research plan

                                              Technically speaking processing implies editing coding classification and tabulation of

                                              collected data so that they are amenable to analysis The term analysis refers to the computation

                                              of certain measures along with searching for pattern groups Thus in the process of analysis

                                              relationship or difference should be subjected to statistical tests of significance to determine with

                                              what validity data can be said to indicate any conclusions

                                              The analysis of data in a general way involves a number of closely related operations

                                              which are performed with the purpose of summarizing the collected data and organizing them in

                                              such a manner that they answer the research questions In this study the researcher followed

                                              above process carefully and it is presented in this chapter

                                              47

                                              Table 41 ndash To know the department in which employees are belongs to

                                              S

                                              ou rc

                                              e

                                              survey data

                                              Inference

                                              From the above table it shows that 35 of employees are belongs to

                                              production department

                                              FIGURE 41

                                              S

                                              SI No

                                              D

                                              Department

                                              N

                                              No of Respondents

                                              P

                                              Percentage

                                              1

                                              1

                                              M

                                              Mechanical

                                              3

                                              30

                                              3

                                              30

                                              2

                                              2

                                              E

                                              Electrical

                                              2

                                              25

                                              2

                                              25

                                              3

                                              3

                                              P

                                              Production

                                              3

                                              35

                                              3

                                              35

                                              4

                                              4

                                              O

                                              Others

                                              1

                                              10

                                              1

                                              10

                                              T

                                              Total

                                              1

                                              100

                                              1

                                              100

                                              48

                                              REPRESENTS THE DEPARTMENT

                                              Table 42 ndash To know working experience of the employees

                                              Source survey data

                                              Inference

                                              From the above table it shows that 34 of the employees have 4 ndash 6

                                              years experience

                                              S

                                              SI No

                                              W

                                              Work Experience

                                              N

                                              No of Respondents

                                              P

                                              Percentage

                                              1

                                              1

                                              B

                                              Below 2 years

                                              1

                                              33

                                              1

                                              13

                                              2

                                              2

                                              2

                                              2ndash 4 years

                                              3

                                              30

                                              3

                                              30

                                              3

                                              3

                                              4

                                              4ndash 6 years

                                              3

                                              34

                                              3

                                              34

                                              4

                                              4

                                              A

                                              Above 6 years

                                              2

                                              23

                                              2

                                              23

                                              T

                                              otal

                                              1

                                              100

                                              1

                                              100

                                              49

                                              FIGURE 42

                                              REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                              Table 43 ndash To know the physical working environment

                                              S

                                              SI No

                                              W

                                              Working Environment

                                              N

                                              No of Respondents

                                              P

                                              Percentage

                                              1

                                              1

                                              E

                                              Excellent

                                              1

                                              12

                                              1

                                              12

                                              2

                                              2

                                              G

                                              Good

                                              5

                                              57

                                              5

                                              57

                                              3

                                              3

                                              F

                                              Fair

                                              2

                                              28

                                              2

                                              28

                                              4

                                              4

                                              P

                                              Poor

                                              0

                                              03

                                              0

                                              33

                                              5

                                              5

                                              V

                                              Very Poor

                                              0

                                              00

                                              0

                                              00

                                              T

                                              Total

                                              1

                                              100

                                              1

                                              100

                                              Source survey data

                                              Inference

                                              From the above table it shows that 57 of the employees were feeling good about the working environment

                                              50

                                              FIGURE 43

                                              REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                              51

                                              Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                              S

                                              SI No

                                              N

                                              Non-Monitory Benefits offered

                                              to Employees

                                              N

                                              No of Respondents

                                              P

                                              Percentage

                                              1

                                              1

                                              H

                                              Highly Satisfied

                                              1

                                              14

                                              1

                                              14

                                              2

                                              2

                                              S

                                              Satisfied

                                              5

                                              54

                                              5

                                              54

                                              3

                                              3

                                              N

                                              Neither Satisfied nor Dissatisfied

                                              2

                                              25

                                              2

                                              25

                                              4

                                              4

                                              D

                                              Dissatisfied

                                              0

                                              05

                                              0

                                              05

                                              5

                                              5

                                              H

                                              Highly Dissatisfied

                                              0

                                              02

                                              0

                                              02

                                              Total 1

                                              100

                                              1

                                              100

                                              Source survey data

                                              Inference

                                              From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                              FIGURE 44

                                              REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                              52

                                              Table 45 ndash To know the satisfaction level of respondents towards the work

                                              assigned

                                              Source survey dataInference

                                              From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                              FIGURE 45

                                              S

                                              SI No

                                              A

                                              Amount of Work

                                              N

                                              No of Respondents

                                              P

                                              Percentage

                                              1

                                              1

                                              H

                                              Highly satisfied

                                              2

                                              20

                                              2

                                              20

                                              2

                                              2

                                              S

                                              Satisfied

                                              4

                                              45

                                              4

                                              45

                                              3

                                              3

                                              N

                                              Neither Satisfied nor Dissatisfied

                                              1

                                              12

                                              1

                                              12

                                              4

                                              4

                                              D

                                              Dissatisfied

                                              1

                                              18

                                              1

                                              18

                                              5

                                              5

                                              H

                                              Highly Dissatisfied

                                              0

                                              06

                                              0

                                              06

                                              Total 1

                                              100

                                              1

                                              100

                                              53

                                              REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                              54

                                              Table 46 ndash Opinion about the career development programme in their organisation

                                              S

                                              SI No

                                              C

                                              Career Development

                                              N

                                              No of Respondents

                                              P

                                              Percentage

                                              H

                                              Highly satisfied

                                              1

                                              12

                                              1

                                              12

                                              S

                                              Satisfied

                                              5

                                              56

                                              5

                                              56

                                              N

                                              Neither Satisfied nor Dissatisfied

                                              2

                                              22

                                              2

                                              22

                                              D

                                              Dissatisfied

                                              1

                                              10

                                              1

                                              10

                                              H

                                              Highly Dissatisfied

                                              0

                                              00

                                              0

                                              00

                                              Total 1

                                              100

                                              1

                                              100

                                              Source survey data

                                              Inference

                                              From the above table it shows that 56 of the employees were satisfied

                                              with the opinion about the carrier development programme in their organisation

                                              FIGURE 46

                                              REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                              PROGRAMME IN THEIR ORGANISATION

                                              55

                                              Table 47 ndash To know the cooperation of co-workers

                                              S

                                              SI No

                                              C

                                              Co-operation of Workers

                                              N

                                              No of Respondents

                                              P

                                              Percentage

                                              1

                                              1

                                              H

                                              Highly satisfied

                                              2

                                              20

                                              2

                                              20

                                              2

                                              2

                                              S

                                              Satisfied

                                              6

                                              66

                                              6

                                              66

                                              3

                                              3

                                              N

                                              Neither Satisfied nor Dissatisfied

                                              1

                                              11

                                              1

                                              11

                                              4

                                              4

                                              D

                                              Dissatisfied

                                              0

                                              03

                                              0

                                              03

                                              5

                                              5

                                              H

                                              Highly Dissatisfied

                                              0

                                              00

                                              0

                                              00

                                              Total 1

                                              100

                                              1

                                              100

                                              Source survey data

                                              Inference

                                              From the above table it shows that 66 of the employees were satisfied

                                              with the cooperation of co-workers

                                              FIGURE 47

                                              56

                                              REPRESENTS THE COOPERATION OF CO-WORKERS

                                              57

                                              Table 48 ndash To know the satisfaction of Respondents with top management

                                              S

                                              SI No

                                              S

                                              Satisfaction with Top

                                              Management

                                              N

                                              No of Respondents

                                              P

                                              Percentage

                                              1

                                              1

                                              H

                                              Highly satisfied

                                              2

                                              26

                                              2

                                              26

                                              2

                                              2

                                              S

                                              Satisfied

                                              5

                                              51

                                              5

                                              51

                                              3

                                              3

                                              N

                                              Neither Satisfied nor Dissatisfied

                                              1

                                              17

                                              1

                                              17

                                              4

                                              4

                                              D

                                              Dissatisfied

                                              0

                                              06

                                              0

                                              06

                                              5

                                              5

                                              H

                                              Highly dissatisfied

                                              0

                                              00

                                              0

                                              00

                                              Total 1

                                              100

                                              1

                                              100

                                              Source survey data

                                              Inference

                                              From the above table it shows that 51 of the employees were satisfied with the top management

                                              FIGURE 48

                                              58

                                              REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                              Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                              Source survey data

                                              Inference

                                              From the above table it shows that 67 of the employees were satisfied with their subordinates

                                              S

                                              SI

                                              No

                                              S

                                              Satisfaction with Subordinates

                                              N

                                              No of Respondents

                                              P

                                              Percentage

                                              1

                                              1

                                              H

                                              Highly satisfied

                                              1

                                              12

                                              1

                                              12

                                              2

                                              2

                                              S

                                              Satisfied

                                              6

                                              67

                                              6

                                              67

                                              2

                                              3

                                              N

                                              Neither Satisfied nor Dissatisfied

                                              1

                                              14

                                              1

                                              14

                                              4

                                              D

                                              Dissatisfied

                                              0

                                              07

                                              0

                                              07

                                              5

                                              5

                                              H

                                              Highly Dissatisfied

                                              0

                                              00

                                              0

                                              00

                                              Total 1

                                              100

                                              1

                                              100

                                              59

                                              FIGURE 49

                                              REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                              60

                                              Table 410 ndash To know the level of satisfaction regarding nature of job

                                              S

                                              SI No

                                              J

                                              Job Satisfaction

                                              N

                                              No of Respondents

                                              P

                                              Percentage

                                              1

                                              1

                                              H

                                              Highly satisfied

                                              2

                                              22

                                              2

                                              22

                                              2

                                              2

                                              S

                                              Satisfied

                                              5

                                              56

                                              5

                                              56

                                              3

                                              3

                                              N

                                              Neither Satisfied nor Dissatisfied

                                              1

                                              16

                                              1

                                              16

                                              4

                                              4

                                              D

                                              Dissatisfied

                                              0

                                              07

                                              0

                                              07

                                              5

                                              5

                                              H

                                              Highly Dissatisfied

                                              0

                                              00

                                              0

                                              00

                                              Total 1

                                              100

                                              1

                                              100

                                              Source survey dataInference

                                              From the above table it shows that 56 of the employees were satisfied with their job

                                              FIGURE 410

                                              61

                                              REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                              Table 411 ndash To know whether there is any job pressure in their work

                                              Source survey data

                                              Inference

                                              From the above table it shows that 72 of employees said there is job pressure in their work

                                              FIGURE 411

                                              REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                              S

                                              SI No

                                              J

                                              Job Pressure

                                              N

                                              No of Respondents

                                              P

                                              Percentage

                                              1

                                              1

                                              Y

                                              Yes

                                              7

                                              72

                                              7

                                              72

                                              2

                                              2

                                              N

                                              No

                                              2

                                              28

                                              2

                                              28

                                              T

                                              Total

                                              1

                                              100

                                              1

                                              100

                                              62

                                              Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                              amp talents

                                              S

                                              SI No

                                              D

                                              Development of Skills and

                                              Talents

                                              N

                                              No of Respondents

                                              P

                                              Percentage

                                              1

                                              1

                                              H

                                              Highly Agree

                                              1

                                              12

                                              1

                                              12

                                              2

                                              2

                                              A

                                              Agree

                                              5

                                              52

                                              5

                                              52

                                              3

                                              3

                                              N

                                              Neither Agree nor Disagree

                                              2

                                              28

                                              2

                                              28

                                              4

                                              4

                                              D

                                              Disagree

                                              0

                                              06

                                              0

                                              06

                                              5

                                              5

                                              H

                                              Highly Disagree

                                              0

                                              02

                                              0

                                              02

                                              Total 1

                                              100

                                              1

                                              100

                                              Source survey data

                                              Inference

                                              From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                              63

                                              FIRGURE 412

                                              REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                              64

                                              Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                              S

                                              SI No

                                              W

                                              Welfare Facilities

                                              N

                                              No of Respondents

                                              P

                                              Percentage

                                              1

                                              1

                                              H

                                              Highly satisfied

                                              0

                                              09

                                              9

                                              09

                                              2

                                              2

                                              S

                                              Satisfied

                                              5

                                              57

                                              5

                                              57

                                              3

                                              3

                                              N

                                              Neither Satisfied nor Dissatisfied

                                              2

                                              29

                                              2

                                              29

                                              4

                                              4

                                              D

                                              Dissatisfied

                                              5

                                              05

                                              0

                                              05

                                              5

                                              5

                                              H

                                              Highly Dissatisfied

                                              0

                                              00

                                              0

                                              00

                                              Total 1

                                              100

                                              1

                                              100

                                              Source survey data

                                              Inference

                                              From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                              FIGURE 413

                                              REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                              65

                                              Table 414 ndash To know the employee satisfaction towards the salary

                                              Source survey data

                                              Inference

                                              From the above table it shows that 67 of the employees were satisfied

                                              with their salary

                                              FIGURE 414

                                              REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                              S

                                              SI No

                                              P

                                              Payment Satisfaction

                                              N

                                              No of Respondents

                                              P

                                              Percentage

                                              1

                                              1

                                              Y

                                              Yes

                                              6

                                              67

                                              6

                                              67

                                              2

                                              2

                                              N

                                              No

                                              3

                                              33

                                              3

                                              33

                                              T

                                              otal

                                              1

                                              100

                                              1

                                              100

                                              66

                                              Table 415 ndash To know the employees willingness amp Commitment Towards

                                              Organisation

                                              Source survey data

                                              Inference

                                              From the above table it shows that 59 of the employees were willing to

                                              continue in this organisation

                                              FIGURE 415

                                              REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                              S

                                              SI No

                                              W

                                              Willingness to Work

                                              N

                                              No of Respondents

                                              P

                                              Percentage

                                              1

                                              1

                                              Y

                                              Yes

                                              5

                                              59

                                              5

                                              59

                                              2

                                              2

                                              N

                                              No

                                              4

                                              41

                                              4

                                              41

                                              T

                                              Total

                                              1

                                              00

                                              1

                                              00

                                              67

                                              CHI-SQUARE METHOD

                                              The chi square test is one of the simplest and most widely used non-

                                              parametric tests in statistical work As a non-parametric test it can be used to determine

                                              if categorical data shows dependency or the two classifications are independent It can

                                              also be used to make comparisons between theoretical population and actual data

                                              when categories are used

                                              n

                                              Chi square χsup2= sum (O-E) sup2 E

                                              i =1

                                              Where O= observed frequency

                                              E= expected frequency

                                              68

                                              OBSERVED FREQUENCY

                                              Table 419 shows the relationship between the department and the job satisfaction

                                              Over All

                                              Job

                                              SatisfactionHighly

                                              SatisfiedSatisfied

                                              Neither

                                              Satisfied nor

                                              Dissatisfied

                                              DissatisfiedHighly

                                              Dissatisfied

                                              Sub

                                              Total

                                              Mechanical 5 6 14 3 2 30

                                              Electrical 6 8 6 3 2 25

                                              Production 9 13 7 4 2 35

                                              Others 2 3 2 2 1 10

                                              Sub Total 22 30 29 12 7 100

                                              69

                                              EXPECTED FREQUENCY

                                              Over All

                                              Job

                                              SatisfactionHighly

                                              SatisfiedSatisfied

                                              Neither

                                              Satisfied nor

                                              Dissatisfied

                                              DissatisfiedHighly

                                              Dissatisfied

                                              Sub

                                              Total

                                              Mechanical 7 8 9 4 2 30

                                              Electrical 5 8 7 3 2 25

                                              Production 8 11 10 4 2 35

                                              Others 2 3 3 1 1 10

                                              Sub Total 22 30 29 12 7 100

                                              Null Hypothesis (Ho)

                                              There is no significant difference between the department and the job satisfaction

                                              Alternative Hypothesis (Ho)

                                              There is significant difference between the job satisfaction

                                              Co Relation

                                              70

                                              Chapter-V

                                              CONCLUSIONS AND

                                              RECOMMENDATIONS

                                              71

                                              CONCLUSION

                                              On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                              Ltd Mohali made in the previous chapters following conclusions are drawn

                                              General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                              Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                              environment of the company is very healthy The visitors feel happy after the campus

                                              Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                              indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                              building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                              Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                              its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                              position by channelising these internal accruals to fund its expansion programmes

                                              Working results PTL has registered a handsome and constant growth in its profits because

                                              of a brisk demand for new and better technology electronic items None of the other electronic

                                              company has shown such a steady growth Philips has recorded the lowest current ratio

                                              However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                              velocity of creditors and debtors only due to commitment of itrsquos employees

                                              72

                                              SUMMARY

                                              According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                              employee loyalty are praise and recognition a sense of contribution to the company learning and

                                              development and having a best friend at work

                                              Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                              than money perks or titles Here are eight tips regarding recognition Remember these and your

                                              employees may just start whistling while they work It is up to me The corporate culture or

                                              financial rewards will not make your team successful It is up to you Recognition is one thing

                                              that is completely in your control

                                              Strong relationships are vital in todays economy Strengthening employee relationships is even

                                              more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                              do more with less keeping quality employees becomes even more critical As a manager it is

                                              your job to bond your best people to your company through recognition And you also must help

                                              direct and motivate your core performers

                                              Simple rewards earn big returns There are some relatively simple things you can do that will

                                              earn big returns For example remember your employees birthdays and work anniversaries find

                                              out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                              spend time with their kids) make the most of your formal service awards with some preparation

                                              and a group presentation walk around your department every day and talk to your

                                              people and thank them sincerely and often

                                              73

                                              Make it specific Praise and recognition must be specific to have impact General praise such as

                                              You do great work actually can have the opposite effect and leave your employees wondering

                                              Does he have any idea what I really do around here Specific praise links individual

                                              accomplishments to company goals For example Cheryl I noticed the way you handled that

                                              customer complaint Great work As you know we value quick resolutions of problems as

                                              one of our core strategies

                                              Ask the best to stay Call your best people into your office one at a time Let that bright young

                                              college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                              your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                              high-impact performers report that they left their last job because No one ever asked me to

                                              stay

                                              Forget cash

                                              Remember the saying Money cant buy everything Well its true Dont wait until you can

                                              offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                              work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                              recognized and involved they are much less likely to keep asking about money

                                              Recognize

                                              Recognition means most to an employee when it is sincere and spontaneous According to the

                                              largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                              at least every seven days If you wait until a year-end party or an annual review you are waiting

                                              much too long to recognize and you probably are losing people you do not need to

                                              74

                                              Recognition works

                                              Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                              performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                              ways that build high commitment typically are on the order of 30 to 50 percent

                                              Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                              Learn to recognize your employees for their efforts thank them often and reward their

                                              achievements You can awaken them from their anger and apathy and they will fall in love with

                                              their jobs again Chances are you will work together happily ever after

                                              So there is direct relation with employee satisfaction and their commitment towards the

                                              organization and it is also clear from the above discussion that only monetary elements are not

                                              sufficient for employee satisfaction rather other element like employer behavior recognisation

                                              and other moral value

                                              75

                                              RECOMMENDATIONS

                                              PHILIPS should increase its capacity utilization It should work at full capacity to

                                              minimize its cost of production With this increase in capacity utilization the total cost

                                              will spread over more units thereby decreasing the per unit cost

                                              PHILIPS should decrease the credit facilities provided to its consumers The payback

                                              period is quite high in case of debtors as compared to creditors it should be more or less

                                              equal as it will help in improving company liquidity

                                              PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                              business as it accounts very less as compare to other businesses of Philips

                                              Another recommendation for Mohali plant is about the HR department that is they

                                              should appoint permanent and skilled workers as against casual workers which generally add

                                              up to the profit of the company

                                              76

                                              BIBLIOGRAPHY

                                              1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                              2 Monthly Journals of Philips Electronics India Ltd

                                              3 Authentic Leadership Medtronic CEO Bill George

                                              4 wwwindiaphilipscom

                                              5 wwwwikipediacom

                                              6 httpwwwemployeecommitmentcom

                                              7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                              8 Employee Commitment A Leader Ship Guide Joe Folkman

                                              9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                              77

                                              Questionnaire

                                              Name __________________________________________________________

                                              Age______________________________ Gender _______________________

                                              Qualification _______________________ Contact No ___________________

                                              Q1 In which department you are working

                                              Electrical Production Mechanical Other

                                              Q2 What is your working experience

                                              gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                              Q3 How You like the physical Working Environment of the organization

                                              Excellent Good Fair Poor Very Poor

                                              Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                              Highly Dissatisfied Dissatisfied

                                              Q5 Are you satisfied with your work

                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                              Highly Dissatisfied Dissatisfied

                                              Q6 Are you satisfied with the career development programe of the company

                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                              Highly Dissatisfied Dissatisfied

                                              Q7 Is other staff of the organization is co-operative with you

                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                              Highly Dissatisfied Dissatisfied

                                              Q8 Are you satisfied with top level management

                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                              Highly Dissatisfied Dissatisfied

                                              78

                                              Q9 Are you satisfied with your subordinates

                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                              Highly Dissatisfied Dissatisfied

                                              Q10 Are you satisfied with the nature of the Job

                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                              Highly Dissatisfied Dissatisfied

                                              Q11 Do you have any Job Pressure in work

                                              Yes No

                                              Q12 Do you satisfied with the opportunities provided by the organisation

                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                              Highly Dissatisfied Dissatisfied

                                              Q13 Are you satisfied with the welfare facilities provided by the organisation

                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                              Highly Dissatisfied Dissatisfied

                                              Q14 Are you satisfied towards your salary

                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                              Highly Dissatisfied Dissatisfied

                                              Q15 Are you committed towards the organisation

                                              Yes No

                                              Signature

                                              • SSI No
                                              • DDepartment
                                              • NNo of Respondents
                                              • PPercentage
                                              • 11
                                              • MMechanical
                                              • 330
                                              • 330
                                              • 22
                                              • EElectrical
                                              • 225
                                              • 225
                                              • 33
                                              • PProduction
                                              • 335
                                              • 335
                                              • 44
                                              • OOthers
                                              • 110
                                              • 110
                                              • TTotal
                                              • 1100
                                              • 1100
                                              • SSI No
                                              • WWork Experience
                                              • NNo of Respondents
                                              • PPercentage
                                              • 11
                                              • BBelow 2 years
                                              • 133
                                              • 113
                                              • 22
                                              • 2 2ndash 4 years
                                              • 330
                                              • 330
                                              • 33
                                              • 4 4ndash 6 years
                                              • 334
                                              • 334
                                              • 44
                                              • AAbove 6 years
                                              • 223
                                              • 223
                                              • Total
                                              • 1100
                                              • 1100
                                              • SSI No
                                              • AAmount of Work
                                              • NNo of Respondents
                                              • PPercentage
                                              • 11
                                              • HHighly satisfied
                                              • 220
                                              • 220
                                              • 22
                                              • SSatisfied
                                              • 445
                                              • 445
                                              • 33
                                              • NNeither Satisfied nor Dissatisfied
                                              • 112
                                              • 112
                                              • 44
                                              • DDissatisfied
                                              • 118
                                              • 118
                                              • 55
                                              • HHighly Dissatisfied
                                              • 006
                                              • 006
                                              • Total
                                              • 1100
                                              • 1100
                                              • SSI No
                                              • SSatisfaction with Subordinates
                                              • NNo of Respondents
                                              • PPercentage
                                              • 11
                                              • HHighly satisfied
                                              • 112
                                              • 112
                                              • 22
                                              • SSatisfied
                                              • 667
                                              • 667
                                              • 23
                                              • NNeither Satisfied nor Dissatisfied
                                              • 114
                                              • 114
                                              • 4
                                              • DDissatisfied
                                              • 007
                                              • 007
                                              • 55
                                              • HHighly Dissatisfied
                                              • 0 00
                                              • 000
                                              • Total
                                              • 1100
                                              • 1100
                                              • SSI No
                                              • JJob Pressure
                                              • NNo of Respondents
                                              • PPercentage
                                              • 11
                                              • YYes
                                              • 772
                                              • 772
                                              • 22
                                              • NNo
                                              • 228
                                              • 228
                                              • TTotal
                                              • 1100
                                              • 1100
                                              • SSI No
                                              • PPayment Satisfaction
                                              • NNo of Respondents
                                              • PPercentage
                                              • 11
                                              • YYes
                                              • 667
                                              • 667
                                              • 22
                                              • NNo
                                              • 333
                                              • 333
                                              • Total
                                              • 1100
                                              • 1100
                                              • SSI No
                                              • WWillingness to Work
                                              • NNo of Respondents
                                              • PPercentage
                                              • 11
                                              • YYes
                                              • 559
                                              • 559
                                              • 22
                                              • NNo
                                              • 441
                                              • 441
                                              • TTotal
                                              • 100
                                              • 100
                                                • MISSION amp VISION
                                                • Mission
                                                • Vision
                                                • Philips Electronics India Limited
                                                  • SSI No
                                                  • WWorking Environment
                                                  • NNo of Respondents
                                                  • PPercentage
                                                  • 11
                                                  • EExcellent
                                                  • 112
                                                  • 112
                                                  • 22
                                                  • GGood
                                                  • 557
                                                  • 557
                                                  • 33
                                                  • FFair
                                                  • 228
                                                  • 228
                                                  • 44
                                                  • PPoor
                                                  • 003
                                                  • 033
                                                  • 55
                                                  • VVery Poor
                                                  • 000
                                                  • 000
                                                  • TTotal
                                                  • 1100
                                                  • 1100
                                                  • SSI No
                                                  • NNon-Monitory Benefits offered to Employees
                                                  • NNo of Respondents
                                                  • PPercentage
                                                  • 11
                                                  • HHighly Satisfied
                                                  • 114
                                                  • 114
                                                  • 22
                                                  • SSatisfied
                                                  • 554
                                                  • 554
                                                  • 33
                                                  • NNeither Satisfied nor Dissatisfied
                                                  • 225
                                                  • 225
                                                  • 44
                                                  • DDissatisfied
                                                  • 005
                                                  • 005
                                                  • 55
                                                  • HHighly Dissatisfied
                                                  • 002
                                                  • 002
                                                  • Total
                                                  • 1100
                                                  • 1100
                                                  • SSI No
                                                  • CCareer Development
                                                  • NNo of Respondents
                                                  • PPercentage
                                                  • HHighly satisfied
                                                  • 112
                                                  • 112
                                                  • SSatisfied
                                                  • 556
                                                  • 556
                                                  • NNeither Satisfied nor Dissatisfied
                                                  • 222
                                                  • 222
                                                  • DDissatisfied
                                                  • 110
                                                  • 110
                                                  • HHighly Dissatisfied
                                                  • 000
                                                  • 000
                                                  • Total
                                                  • 1100
                                                  • 1100
                                                  • SSI No
                                                  • CCo-operation of Workers
                                                  • NNo of Respondents
                                                  • PPercentage
                                                  • 11
                                                  • HHighly satisfied
                                                  • 220
                                                  • 220
                                                  • 22
                                                  • SSatisfied
                                                  • 666
                                                  • 666
                                                  • 33
                                                  • NNeither Satisfied nor Dissatisfied
                                                  • 111
                                                  • 111
                                                  • 44
                                                  • DDissatisfied
                                                  • 003
                                                  • 003
                                                  • 55
                                                  • HHighly Dissatisfied
                                                  • 000
                                                  • 000
                                                  • Total
                                                  • 1100
                                                  • 1100
                                                  • SSI No
                                                  • SSatisfaction with Top Management
                                                  • NNo of Respondents
                                                  • PPercentage
                                                  • 11
                                                  • HHighly satisfied
                                                  • 226
                                                  • 226
                                                  • 22
                                                  • SSatisfied
                                                  • 551
                                                  • 551
                                                  • 33
                                                  • NNeither Satisfied nor Dissatisfied
                                                  • 117
                                                  • 117
                                                  • 44
                                                  • DDissatisfied
                                                  • 006
                                                  • 006
                                                  • 55
                                                  • HHighly dissatisfied
                                                  • 000
                                                  • 000
                                                  • Total
                                                  • 1100
                                                  • 1100
                                                  • SSI No
                                                  • JJob Satisfaction
                                                  • NNo of Respondents
                                                  • PPercentage
                                                  • 11
                                                  • HHighly satisfied
                                                  • 222
                                                  • 222
                                                  • 22
                                                  • SSatisfied
                                                  • 556
                                                  • 556
                                                  • 33
                                                  • NNeither Satisfied nor Dissatisfied
                                                  • 116
                                                  • 116
                                                  • 44
                                                  • DDissatisfied
                                                  • 007
                                                  • 007
                                                  • 55
                                                  • HHighly Dissatisfied
                                                  • 000
                                                  • 000
                                                  • Total
                                                  • 1100
                                                  • 1100
                                                  • SSI No
                                                  • DDevelopment of Skills and Talents
                                                  • NNo of Respondents
                                                  • PPercentage
                                                  • 1 1
                                                  • HHighly Agree
                                                  • 112
                                                  • 112
                                                  • 22
                                                  • AAgree
                                                  • 552
                                                  • 552
                                                  • 33
                                                  • NNeither Agree nor Disagree
                                                  • 228
                                                  • 228
                                                  • 44
                                                  • DDisagree
                                                  • 006
                                                  • 006
                                                  • 55
                                                  • HHighly Disagree
                                                  • 002
                                                  • 002
                                                  • Total
                                                  • 1100
                                                  • 1100
                                                  • SSI No
                                                  • WWelfare Facilities
                                                  • NNo of Respondents
                                                  • PPercentage
                                                  • 11
                                                  • HHighly satisfied
                                                  • 009
                                                  • 909
                                                  • 22
                                                  • SSatisfied
                                                  • 557
                                                  • 557
                                                  • 33
                                                  • NNeither Satisfied nor Dissatisfied
                                                  • 229
                                                  • 229
                                                  • 44
                                                  • DDissatisfied
                                                  • 505
                                                  • 005
                                                  • 55
                                                  • HHighly Dissatisfied
                                                  • 000
                                                  • 000
                                                  • Total
                                                  • 1100
                                                  • 1100
                                                    • SUMMARY
                                                    • RECOMMENDATIONS
                                                    • BIBLIOGRAPHY

                                                24

                                                Chapter-III

                                                Employees Commitment

                                                25

                                                Employees who are engaged in their work and committed to their organizations give companies

                                                crucial competitive advantagesmdashincluding higher productivity and lower employee turnover

                                                Thus it is not surprising that organizations of all sizes and types have invested substantially in

                                                policies and practices that foster engagement and commitment in their workforces

                                                But what are employee engagement and commitment exactly This report examines the ways in

                                                which employers and corporate consultants define these terms today and offers ideas for

                                                strengthening employee engagement Though different organizations define engagement

                                                differently some common themes emerge These themes include employeesrsquo satisfaction with

                                                their work and pride in their employer the extent to which people enjoy and believe in what they

                                                do for work and the perception that their employer values what they bring to the table The

                                                greater an employeersquos engagement the more likely he or she is to ldquogo the extra milerdquo and deliver

                                                excellent on-the-job performance In addition engaged employees may be more likely to commit

                                                to staying with their current organization Software giant Intuit2 for example found that highly

                                                engaged employees are 13 times more likely to be high performers than less engaged

                                                employees They are also five times less likely to voluntarily leave the company

                                                Clearly engagement and commitment can potentially translate into valuable business results for

                                                an organization To help you reap the benefits of an engaged committed workforce at your

                                                organization this report provides guidelines for understanding and measuring employee

                                                engagement and for designing and implementing effective engagement initiatives As you will

                                                26

                                                see everyday human resource practices such as recruitment training performance management

                                                and workforce surveys can provide powerful levers for enhancing engagement

                                                Employee Engagement Key Ingredients

                                                ldquoEmployee Engagement Definedrdquo shows examples of engagement definitions used by various

                                                corporations and consultancies Clearly definitions of employee engagement vary greatly across

                                                organizations Many managers wonder how such an elusive concept can be quantified The term

                                                does encompass several ingredients for which researchers have developed measurement

                                                techniques These ingredients include the degree to which employees fully occupy themselves in

                                                their work as well as the strength of their commitment to the employer and role Fortunately

                                                there is much research on these elements of engagementmdashwork that has deep roots in individual

                                                and group psychology

                                                Definition

                                                ldquoNo company small or large can win over the long run without energized employees who

                                                believe in the [firms] mission and understand how to achieve it Thats why you need to take the

                                                measure of employee engagement at least once a year through anonymous surveys in which

                                                people feel completely safe to speak their mindsrdquo

                                                -Jack and Suzy Welch-

                                                Common Themes How Companies Measure Engagement

                                                Employers typically assess their employeesrsquo engagement levels with company-wide attitude

                                                or opinion surveys

                                                27

                                                1048657 Pride in employer

                                                1048657 Satisfaction with employer

                                                1048657 Job satisfaction

                                                1048657 Opportunity to perform well at challenging work

                                                1048657 Recognition and positive feedback for onersquos contributions

                                                1048657 Personal support from onersquos supervisor

                                                1048657 Effort above and beyond the minimum

                                                1048657 Understanding the link between onersquos job and the organizationrsquos mission

                                                1048657 Prospects for future growth with onersquos employer

                                                1048657 Intention to stay with onersquos employer

                                                The Link Between Employer Practices and Employee Engagement

                                                How does an engaged workforce generate valuable business results for an organization The

                                                process starts with employer practices such as job and task design recruitment selection

                                                training compensation performance management and career development Such practices affect

                                                employeesrsquo level of engagement as well as job performance Performance and engagement then

                                                interact to produce business results Figure 1 depicts these relationships

                                                28

                                                EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

                                                1048657 How do you and other managers in your

                                                organization define commitment

                                                1048657 Are some employees in your company

                                                engaged in their work but not committed to

                                                the organization Committed to staying with

                                                your firm but not exactly engaged in their

                                                work Both engaged and committed

                                                1048657 To whom are your organizations employees

                                                committed The company Their supervisor

                                                Co-workers Team members Customers

                                                1048657 What business results has commitment from

                                                1048657 How do you and other managers in your

                                                organization define employee engagement

                                                1048657 How do you know that certain employees in

                                                your company are engaged Do they relish

                                                their jobs Enjoy specific responsibilities or

                                                tasks Willingly ldquogo the extra milerdquo

                                                1048657 In teams departments or business units in

                                                your company that have a large number of

                                                engaged employees what business results

                                                are you seeing Higher productivity Lower

                                                costs Greater revenues More efficiency

                                                29

                                                employees created for your organization For

                                                example has commitment reduced turnover

                                                and therefore decreased recruitment hiring

                                                and training costs

                                                1048657 What does your company do to reciprocate

                                                employees commitment Is the organization

                                                living up to its side of the bargain

                                                Lower turnover Higher product or service

                                                quality

                                                1048657 Conversely how do disengaged employees

                                                behave and what are the consequent costs

                                                for their teams units-and your entire

                                                company

                                                As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

                                                temperament attitudes and personality He or she uses these attributes to accomplish work

                                                behaviors according to organization-defined procedures by applying tools equipment andor

                                                technology Work behaviors in turn create the products and services that make an organization

                                                successful We classify work behaviors into three categories those required to accomplish duties

                                                and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

                                                employee contributes for the good of the organization (voluntary behaviors) and behaviors

                                                prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

                                                other counterproductive or illegal actions) Of course job performance occurs in an

                                                organizational context which includes elements such as leadership physical setting and social

                                                setting

                                                30

                                                Employers naturally want to encourage workers to perform prescribed and voluntary activities

                                                while avoiding proscribed ones To achieve these goals organizations use a number of HR

                                                practices that directly affect the person process and context components of job performance

                                                Employeesrsquo reactions to these practices determine their levels of engagement and commitment

                                                31

                                                Chapter-IV

                                                32

                                                LITERATURE OF THE REVIEW

                                                ldquo Job Satisfaction That Leads To The Commitment Of

                                                The Employees in The Organisationrdquo

                                                Literature of Review

                                                Gerge Bill Authentic Leadership

                                                In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

                                                point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

                                                What he means is that purpose is what drives employee commitment not the financial

                                                rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

                                                33

                                                hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

                                                are shareholders who can benefit from improved financials what draws people to their

                                                chosen careers is the work itself and its purpose in the world more than the profit

                                                possibilities

                                                Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

                                                that you cannot inspire employees by urging them to help management get the companyrsquos

                                                stock price uprdquo

                                                There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

                                                authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

                                                purpose of our work it means recognizing the purpose our organization fulfills that goes

                                                beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

                                                contribute to a larger purposerdquo

                                                In Built to Last Jim Collins and James Porras spend an entire book explaining their five

                                                year research study of major companies that led to this conclusion about employee

                                                commitment Purpose within a company is what sustains it profit is important but when

                                                itrsquos the prime directive companies falter

                                                -Marshal Goldsmith-

                                                How to Increase Employee Commitment

                                                In practice this involves walking the talk being transparent communicating effectively treating

                                                people equally teaching leading subordinates to increasingly excellent performance ndash and

                                                responding to subordinates as mature individuals who are owed fairness the truth and

                                                recognition of their achievements

                                                34

                                                Since managers interact directly and frequently with subordinates they are usually more tuned

                                                in to how employees are feeling than are executives Managers are in a better position to know

                                                for example when employees are feeling alienated and disengaged from their work which is

                                                very common today -- and expensive

                                                Gaining employee commitment results in greater profits because enthusiastic employees stay

                                                contribute discretionary effort and engage customers Performance soars when customers are

                                                enthused and stay and when executives managers and employees are a collaborative team

                                                united in achieving common goals

                                                But managers are often called middle managers for good reason their job is to motivate and

                                                guide subordinates while they at the same time are being judged by their bosses Because of

                                                their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                                                create relationships with potential allies especially those with greater power who have access to

                                                top decision makers

                                                Harvard University Factors that Impact Employee Well Being Commitment and

                                                Productivity

                                                Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                                                corporate bottom line A new trend in our dawning age of social sustainability is that many

                                                experts believe more attention should be paid to the dotted line - the one signed when a person

                                                35

                                                commits to employment at a company New Harvard research validates this approach affirming

                                                that trust and purpose play a significant role in building successful productive workplaces

                                                The behavioral research conducted by a team at Harvard University and Massachusetts General

                                                Hospital identifies the factors most likely to impact 21st century employee well being

                                                commitment and productivity The researchers found that commitment is largely influenced by

                                                ones sense of purpose feeling of personal impact and overall trust in the organization

                                                Productivity is largely affected by the quality of human relationships including cooperative

                                                social group moods and interaction

                                                The results lead us to conclude that workplaces that provide positive environments that foster

                                                interpersonal trust and quality personal relationships create the most committed and productive

                                                employees says Nancy Etcoff PhD the lead researcher on the study

                                                Expert Shares Keys to Building Successful Workplace Relationships

                                                According to business strategist Courtney Anderson JD MBA Outstanding leadership

                                                today means much more than just doing your job Success is creating an environment that fosters

                                                happy committed productive team members

                                                Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                                                does not have to be difficult The biggest challenge she says is making the time to truly change

                                                in our overscheduled instant access competitive work environments With a little know-how it

                                                can be easy to evolve workplace well being and respond to these compelling research results

                                                -Mark Howell-

                                                CEO Bright Point

                                                High-performing companies recognize that employee commitment is a major contributing factor

                                                toward sustaining long-term success and creating value An engaged employee is involved and

                                                excited about their work and acts in a manner that will forward the organizationrsquos interest An

                                                36

                                                engaged workforce helps optimize and retain talent for the long-term because the employees

                                                choose to stay even when other employment alternatives exist

                                                According to Walker Information the top three drivers of employee commitment are

                                                Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                                                want to enjoy their work feel they are appreciated and know they are making a contribution to

                                                their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                                                and are trusted by their leadership have a greater dedication and are ultimately more productive

                                                on the job However according to recent data provided by the National Business Research

                                                Institute (NBRI) only 31 of all employees are truly engaged

                                                At BrightPoint we take employee engagement seriously and we work to create a culture that

                                                inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                                                employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                                                determined that close to 80 of respondents indicated they were satisfied with their jobs and

                                                daily activities General employee satisfaction increases when managers take an active interest

                                                in their employees beyond their day-to-day job responsibilities According to NBRI managers

                                                that actively coach build relationships and keep an open dialogue with their employees improve

                                                employee engagement

                                                We have a diverse workforce where each employee brings unique value and has individual

                                                needs Managers are learning to manage the individual and not the position In order to give

                                                managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                                                leadership training workshops and continual learning resources In 2011 906 of managers at

                                                BrightPoint NA participated in the development opportunities offered and also made an effort to

                                                37

                                                help reinforce the learning of their team members This signals that our leadership team is taking

                                                an active interest in professional development and its connection to employee commitment

                                                As BrightPoint continues to increase focus on employee engagement the organization will grow

                                                stronger and maintain a substantial advantage over our competition Our employees possess the

                                                knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                                                through their genuine commitment will deliver what our customers want with increasing

                                                efficiency and effectiveness Our responsibility is value-creation by growing our business and

                                                maintaining high levels of customer service and loyalty We believe the best way to accomplish

                                                this is through a strong committed and engaged workforce

                                                Performance Model Adopted At Mohali Plant

                                                38

                                                Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                                                39

                                                Recruiting

                                                The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                                                applicants also can influence future employeesrsquo engagement and commitment If your firm has

                                                designed jobs specifically to engage employees then organization want to ensure that recruiting

                                                ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                                                skilled team environment or minimal supervision Applicants who notice and respond to these

                                                ads will more likely be motivated by these features Also consider how organization might best

                                                seek candidates from inside your organization When Organisation recruit existing employees for

                                                desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                                                commitment (by providing growth and advancement opportunities to employees in return for

                                                their loyalty) If Organisation recruit from outside when qualified internal candidates are

                                                available Organization may unwittingly suggest to current employees that your company is not

                                                willing to reciprocate their commitment Existing staff may then begin questioning their own

                                                commitment to the firm By contrast organisation recruit external candidates to both the job and

                                                your organization For these candidates ensure that recruiting messages highlight attractive job

                                                features organizational values and commitment reciprocity That is in return for performance

                                                and dedication your company offers competitive pay and benefits flexible work hours and

                                                learning and career advancement opportunities Also remember that prospective employees have

                                                multiple commitments You will inevitably have to compete with those commitments as

                                                organization try to attract candidates to your firm Most people find it easier to make a new

                                                commitment when it is compatible with their other obligations For example you boost your

                                                chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                                                work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                                                Commitmentrdquo

                                                40

                                                Employee Selection

                                                Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                                                fill available positions When organisation select the right individuals for the right jobs new

                                                hires carry out their work more smoothly and experience fewer performance problems The

                                                result Greater enjoyment ofmdashand engagement inmdashthe job

                                                To enhance engagement through your selection of employees identify those candidates who are

                                                best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                                                that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                                                they know about the role and having them provide work samples Most candidates will view

                                                these techniques more positively than tests with less apparent relevance such as personality and

                                                integrity assessments Successful candidates feel good about having ldquopassed the test and see

                                                company as careful and capable for having selected them A positive initial impression of an

                                                employer encourages growth of long-term commitment

                                                Training and Development

                                                Training and development can serve as additional levers for enhancing engagement and

                                                commitment For new hires training usually begins with orientation Orientation presents several

                                                important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                                                important it gives you a chance to encourage employee engagement by explaining how the new

                                                hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                                                Electronics describe how r company is organized introduce the new employee to his or her co-

                                                workers give the person a tour of the area where he or she will be working and explain safety

                                                regulations and other procedural matters In short you foster person-organization fitmdashvital for

                                                developing productive and dedicated employees Through training you help new and current

                                                41

                                                employees acquire the knowledge and skills they need to perform their jobs And employees who

                                                enhance their skills through training are more likely to engage fully in their work because they

                                                derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                                                company as well as their own employability in the job market In addition most companies offer

                                                higher wages for skilled workers to compensate them for their greater value and to discourage

                                                turnover

                                                Compensation

                                                Like the HR practices discussed above compensation can powerfully influence employee

                                                engagement and commitment Some compensation components encourage commitment to

                                                employers while others motivate engagement in the job It is possible to stimulate one and not

                                                the other though itrsquos generally better to foster both For example a company that offers a strong

                                                performance incentive system but no retirement plan will probably realize exceptional

                                                engagement from its workers however they may eventually commit themselves to another

                                                company that does offer a good retirement plan Meanwhile an organization that offers generous

                                                retirement benefits but a traditional seniority-based pay grade system may have committed

                                                employees however these workers might deliver pedestrian performance as they bide their time

                                                until retirement In designing compensation plans you therefore need to consider employee

                                                engagement and commitment strategically

                                                Encourage managers to include employees in the goal-setting process This technique helps to

                                                ensure that workers understand the goals It also promotes acceptance of challenging objectives

                                                because people generally feel more committed to goals they have helped define In addition

                                                consider how you and other managers will recognize and encourage contributions that exceed

                                                expectations For example when a piece of equipment malfunctions Joe finds other ways to

                                                maintain production rather than merely shutting down the machine and waiting for the

                                                42

                                                maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                                offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                                up Performance management processes operate on a continuous basis Therefore they provide

                                                perhaps the best ongoing opportunities for employers to foster employee engagement and

                                                commitment For example managers can use routine discussions about performance and

                                                feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                                which tasks are most challenging During such discussions managers also can define what going

                                                above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                                contributions An employeersquos aspirations and career goals can receive careful attention during

                                                performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                                can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                                your organization and the employeersquos other life commitments Through such means the

                                                organization personalizes its relationship to each employee and provides support while also

                                                expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                                To further engage employees and win their commitment through your performance management

                                                programs consider how to treat your organizationrsquos most experienced employees In many cases

                                                these employees understand the intricacies of a job better than their supervisors or managers do

                                                By virtue of long identification with your organization they may be deeply committed to high-

                                                level goals They use their expertise to contribute in ways that newer employees simply cannot

                                                match But many of them also may be planning to retire soon especially if they are from the

                                                ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                                a performance management system that recognizes and rewards proactive sharing of knowledge

                                                and expertise among co-workers For example create knowledge repositories or learning

                                                histories that can be stored in databases that employees can access and then create incentives

                                                43

                                                for people who contribute to and use these repositories Of course effective performance

                                                management systems also identify employees who are not meeting expectations Failing to

                                                address problem performance can erode other employeesrsquo engagement and commitment as their

                                                workloads increase and they conclude that the company is willing to tolerate poor performance

                                                If feedback coaching and remedial training are of little avail the manager may need to move the

                                                person to a different position within the company where he or she can make a more valuable

                                                contribution or let the individual go if there is no good match elsewhere in the organization

                                                44

                                                Chapter-V

                                                RESEARCH METHODOLOGY

                                                The basic task of research is to generate accurate information for use in decision-making

                                                Research can be defined as the systematic and objective process of gathering recording and

                                                analyzing data for aid in making business decisions As the project involves analyzing of

                                                45

                                                financial structure the research is exploratory in nature covering financial parameters and come

                                                of the important ratios to carry out research There are basically two techniques adopted for

                                                obtaining information

                                                Primary Data

                                                Secondary Data

                                                Primary Data is gathered specifically for the project at hand through personal interviews with

                                                the accounts officers

                                                Sample Size = 100 Employees

                                                Secondary data is previously collected and assembled for some project other than the one at

                                                hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                                less expensive than the primary date

                                                Secondary Data can be obtained from both external and internal sources

                                                External data may be collected from books and periodicals government sources media and other

                                                commercial sources

                                                Internal data is that secondary data which is created recorded or generated by the organization

                                                As the project is explanatory in nature secondary data is collected from the reports of the

                                                company books journals and interest Secondary data is gathered from annual reports official

                                                records and standing orders of the units

                                                CHAPTER - VI

                                                DATA ANALYSIS AND INTERPRETATION

                                                46

                                                The data after collection is to be processed and analyzed in accordance with the outline

                                                and down for the purpose at the time of developing research plan

                                                Technically speaking processing implies editing coding classification and tabulation of

                                                collected data so that they are amenable to analysis The term analysis refers to the computation

                                                of certain measures along with searching for pattern groups Thus in the process of analysis

                                                relationship or difference should be subjected to statistical tests of significance to determine with

                                                what validity data can be said to indicate any conclusions

                                                The analysis of data in a general way involves a number of closely related operations

                                                which are performed with the purpose of summarizing the collected data and organizing them in

                                                such a manner that they answer the research questions In this study the researcher followed

                                                above process carefully and it is presented in this chapter

                                                47

                                                Table 41 ndash To know the department in which employees are belongs to

                                                S

                                                ou rc

                                                e

                                                survey data

                                                Inference

                                                From the above table it shows that 35 of employees are belongs to

                                                production department

                                                FIGURE 41

                                                S

                                                SI No

                                                D

                                                Department

                                                N

                                                No of Respondents

                                                P

                                                Percentage

                                                1

                                                1

                                                M

                                                Mechanical

                                                3

                                                30

                                                3

                                                30

                                                2

                                                2

                                                E

                                                Electrical

                                                2

                                                25

                                                2

                                                25

                                                3

                                                3

                                                P

                                                Production

                                                3

                                                35

                                                3

                                                35

                                                4

                                                4

                                                O

                                                Others

                                                1

                                                10

                                                1

                                                10

                                                T

                                                Total

                                                1

                                                100

                                                1

                                                100

                                                48

                                                REPRESENTS THE DEPARTMENT

                                                Table 42 ndash To know working experience of the employees

                                                Source survey data

                                                Inference

                                                From the above table it shows that 34 of the employees have 4 ndash 6

                                                years experience

                                                S

                                                SI No

                                                W

                                                Work Experience

                                                N

                                                No of Respondents

                                                P

                                                Percentage

                                                1

                                                1

                                                B

                                                Below 2 years

                                                1

                                                33

                                                1

                                                13

                                                2

                                                2

                                                2

                                                2ndash 4 years

                                                3

                                                30

                                                3

                                                30

                                                3

                                                3

                                                4

                                                4ndash 6 years

                                                3

                                                34

                                                3

                                                34

                                                4

                                                4

                                                A

                                                Above 6 years

                                                2

                                                23

                                                2

                                                23

                                                T

                                                otal

                                                1

                                                100

                                                1

                                                100

                                                49

                                                FIGURE 42

                                                REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                                Table 43 ndash To know the physical working environment

                                                S

                                                SI No

                                                W

                                                Working Environment

                                                N

                                                No of Respondents

                                                P

                                                Percentage

                                                1

                                                1

                                                E

                                                Excellent

                                                1

                                                12

                                                1

                                                12

                                                2

                                                2

                                                G

                                                Good

                                                5

                                                57

                                                5

                                                57

                                                3

                                                3

                                                F

                                                Fair

                                                2

                                                28

                                                2

                                                28

                                                4

                                                4

                                                P

                                                Poor

                                                0

                                                03

                                                0

                                                33

                                                5

                                                5

                                                V

                                                Very Poor

                                                0

                                                00

                                                0

                                                00

                                                T

                                                Total

                                                1

                                                100

                                                1

                                                100

                                                Source survey data

                                                Inference

                                                From the above table it shows that 57 of the employees were feeling good about the working environment

                                                50

                                                FIGURE 43

                                                REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                51

                                                Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                S

                                                SI No

                                                N

                                                Non-Monitory Benefits offered

                                                to Employees

                                                N

                                                No of Respondents

                                                P

                                                Percentage

                                                1

                                                1

                                                H

                                                Highly Satisfied

                                                1

                                                14

                                                1

                                                14

                                                2

                                                2

                                                S

                                                Satisfied

                                                5

                                                54

                                                5

                                                54

                                                3

                                                3

                                                N

                                                Neither Satisfied nor Dissatisfied

                                                2

                                                25

                                                2

                                                25

                                                4

                                                4

                                                D

                                                Dissatisfied

                                                0

                                                05

                                                0

                                                05

                                                5

                                                5

                                                H

                                                Highly Dissatisfied

                                                0

                                                02

                                                0

                                                02

                                                Total 1

                                                100

                                                1

                                                100

                                                Source survey data

                                                Inference

                                                From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                FIGURE 44

                                                REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                52

                                                Table 45 ndash To know the satisfaction level of respondents towards the work

                                                assigned

                                                Source survey dataInference

                                                From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                FIGURE 45

                                                S

                                                SI No

                                                A

                                                Amount of Work

                                                N

                                                No of Respondents

                                                P

                                                Percentage

                                                1

                                                1

                                                H

                                                Highly satisfied

                                                2

                                                20

                                                2

                                                20

                                                2

                                                2

                                                S

                                                Satisfied

                                                4

                                                45

                                                4

                                                45

                                                3

                                                3

                                                N

                                                Neither Satisfied nor Dissatisfied

                                                1

                                                12

                                                1

                                                12

                                                4

                                                4

                                                D

                                                Dissatisfied

                                                1

                                                18

                                                1

                                                18

                                                5

                                                5

                                                H

                                                Highly Dissatisfied

                                                0

                                                06

                                                0

                                                06

                                                Total 1

                                                100

                                                1

                                                100

                                                53

                                                REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                54

                                                Table 46 ndash Opinion about the career development programme in their organisation

                                                S

                                                SI No

                                                C

                                                Career Development

                                                N

                                                No of Respondents

                                                P

                                                Percentage

                                                H

                                                Highly satisfied

                                                1

                                                12

                                                1

                                                12

                                                S

                                                Satisfied

                                                5

                                                56

                                                5

                                                56

                                                N

                                                Neither Satisfied nor Dissatisfied

                                                2

                                                22

                                                2

                                                22

                                                D

                                                Dissatisfied

                                                1

                                                10

                                                1

                                                10

                                                H

                                                Highly Dissatisfied

                                                0

                                                00

                                                0

                                                00

                                                Total 1

                                                100

                                                1

                                                100

                                                Source survey data

                                                Inference

                                                From the above table it shows that 56 of the employees were satisfied

                                                with the opinion about the carrier development programme in their organisation

                                                FIGURE 46

                                                REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                PROGRAMME IN THEIR ORGANISATION

                                                55

                                                Table 47 ndash To know the cooperation of co-workers

                                                S

                                                SI No

                                                C

                                                Co-operation of Workers

                                                N

                                                No of Respondents

                                                P

                                                Percentage

                                                1

                                                1

                                                H

                                                Highly satisfied

                                                2

                                                20

                                                2

                                                20

                                                2

                                                2

                                                S

                                                Satisfied

                                                6

                                                66

                                                6

                                                66

                                                3

                                                3

                                                N

                                                Neither Satisfied nor Dissatisfied

                                                1

                                                11

                                                1

                                                11

                                                4

                                                4

                                                D

                                                Dissatisfied

                                                0

                                                03

                                                0

                                                03

                                                5

                                                5

                                                H

                                                Highly Dissatisfied

                                                0

                                                00

                                                0

                                                00

                                                Total 1

                                                100

                                                1

                                                100

                                                Source survey data

                                                Inference

                                                From the above table it shows that 66 of the employees were satisfied

                                                with the cooperation of co-workers

                                                FIGURE 47

                                                56

                                                REPRESENTS THE COOPERATION OF CO-WORKERS

                                                57

                                                Table 48 ndash To know the satisfaction of Respondents with top management

                                                S

                                                SI No

                                                S

                                                Satisfaction with Top

                                                Management

                                                N

                                                No of Respondents

                                                P

                                                Percentage

                                                1

                                                1

                                                H

                                                Highly satisfied

                                                2

                                                26

                                                2

                                                26

                                                2

                                                2

                                                S

                                                Satisfied

                                                5

                                                51

                                                5

                                                51

                                                3

                                                3

                                                N

                                                Neither Satisfied nor Dissatisfied

                                                1

                                                17

                                                1

                                                17

                                                4

                                                4

                                                D

                                                Dissatisfied

                                                0

                                                06

                                                0

                                                06

                                                5

                                                5

                                                H

                                                Highly dissatisfied

                                                0

                                                00

                                                0

                                                00

                                                Total 1

                                                100

                                                1

                                                100

                                                Source survey data

                                                Inference

                                                From the above table it shows that 51 of the employees were satisfied with the top management

                                                FIGURE 48

                                                58

                                                REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                Source survey data

                                                Inference

                                                From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                S

                                                SI

                                                No

                                                S

                                                Satisfaction with Subordinates

                                                N

                                                No of Respondents

                                                P

                                                Percentage

                                                1

                                                1

                                                H

                                                Highly satisfied

                                                1

                                                12

                                                1

                                                12

                                                2

                                                2

                                                S

                                                Satisfied

                                                6

                                                67

                                                6

                                                67

                                                2

                                                3

                                                N

                                                Neither Satisfied nor Dissatisfied

                                                1

                                                14

                                                1

                                                14

                                                4

                                                D

                                                Dissatisfied

                                                0

                                                07

                                                0

                                                07

                                                5

                                                5

                                                H

                                                Highly Dissatisfied

                                                0

                                                00

                                                0

                                                00

                                                Total 1

                                                100

                                                1

                                                100

                                                59

                                                FIGURE 49

                                                REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                60

                                                Table 410 ndash To know the level of satisfaction regarding nature of job

                                                S

                                                SI No

                                                J

                                                Job Satisfaction

                                                N

                                                No of Respondents

                                                P

                                                Percentage

                                                1

                                                1

                                                H

                                                Highly satisfied

                                                2

                                                22

                                                2

                                                22

                                                2

                                                2

                                                S

                                                Satisfied

                                                5

                                                56

                                                5

                                                56

                                                3

                                                3

                                                N

                                                Neither Satisfied nor Dissatisfied

                                                1

                                                16

                                                1

                                                16

                                                4

                                                4

                                                D

                                                Dissatisfied

                                                0

                                                07

                                                0

                                                07

                                                5

                                                5

                                                H

                                                Highly Dissatisfied

                                                0

                                                00

                                                0

                                                00

                                                Total 1

                                                100

                                                1

                                                100

                                                Source survey dataInference

                                                From the above table it shows that 56 of the employees were satisfied with their job

                                                FIGURE 410

                                                61

                                                REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                Table 411 ndash To know whether there is any job pressure in their work

                                                Source survey data

                                                Inference

                                                From the above table it shows that 72 of employees said there is job pressure in their work

                                                FIGURE 411

                                                REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                S

                                                SI No

                                                J

                                                Job Pressure

                                                N

                                                No of Respondents

                                                P

                                                Percentage

                                                1

                                                1

                                                Y

                                                Yes

                                                7

                                                72

                                                7

                                                72

                                                2

                                                2

                                                N

                                                No

                                                2

                                                28

                                                2

                                                28

                                                T

                                                Total

                                                1

                                                100

                                                1

                                                100

                                                62

                                                Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                amp talents

                                                S

                                                SI No

                                                D

                                                Development of Skills and

                                                Talents

                                                N

                                                No of Respondents

                                                P

                                                Percentage

                                                1

                                                1

                                                H

                                                Highly Agree

                                                1

                                                12

                                                1

                                                12

                                                2

                                                2

                                                A

                                                Agree

                                                5

                                                52

                                                5

                                                52

                                                3

                                                3

                                                N

                                                Neither Agree nor Disagree

                                                2

                                                28

                                                2

                                                28

                                                4

                                                4

                                                D

                                                Disagree

                                                0

                                                06

                                                0

                                                06

                                                5

                                                5

                                                H

                                                Highly Disagree

                                                0

                                                02

                                                0

                                                02

                                                Total 1

                                                100

                                                1

                                                100

                                                Source survey data

                                                Inference

                                                From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                63

                                                FIRGURE 412

                                                REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                64

                                                Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                S

                                                SI No

                                                W

                                                Welfare Facilities

                                                N

                                                No of Respondents

                                                P

                                                Percentage

                                                1

                                                1

                                                H

                                                Highly satisfied

                                                0

                                                09

                                                9

                                                09

                                                2

                                                2

                                                S

                                                Satisfied

                                                5

                                                57

                                                5

                                                57

                                                3

                                                3

                                                N

                                                Neither Satisfied nor Dissatisfied

                                                2

                                                29

                                                2

                                                29

                                                4

                                                4

                                                D

                                                Dissatisfied

                                                5

                                                05

                                                0

                                                05

                                                5

                                                5

                                                H

                                                Highly Dissatisfied

                                                0

                                                00

                                                0

                                                00

                                                Total 1

                                                100

                                                1

                                                100

                                                Source survey data

                                                Inference

                                                From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                FIGURE 413

                                                REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                65

                                                Table 414 ndash To know the employee satisfaction towards the salary

                                                Source survey data

                                                Inference

                                                From the above table it shows that 67 of the employees were satisfied

                                                with their salary

                                                FIGURE 414

                                                REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                S

                                                SI No

                                                P

                                                Payment Satisfaction

                                                N

                                                No of Respondents

                                                P

                                                Percentage

                                                1

                                                1

                                                Y

                                                Yes

                                                6

                                                67

                                                6

                                                67

                                                2

                                                2

                                                N

                                                No

                                                3

                                                33

                                                3

                                                33

                                                T

                                                otal

                                                1

                                                100

                                                1

                                                100

                                                66

                                                Table 415 ndash To know the employees willingness amp Commitment Towards

                                                Organisation

                                                Source survey data

                                                Inference

                                                From the above table it shows that 59 of the employees were willing to

                                                continue in this organisation

                                                FIGURE 415

                                                REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                S

                                                SI No

                                                W

                                                Willingness to Work

                                                N

                                                No of Respondents

                                                P

                                                Percentage

                                                1

                                                1

                                                Y

                                                Yes

                                                5

                                                59

                                                5

                                                59

                                                2

                                                2

                                                N

                                                No

                                                4

                                                41

                                                4

                                                41

                                                T

                                                Total

                                                1

                                                00

                                                1

                                                00

                                                67

                                                CHI-SQUARE METHOD

                                                The chi square test is one of the simplest and most widely used non-

                                                parametric tests in statistical work As a non-parametric test it can be used to determine

                                                if categorical data shows dependency or the two classifications are independent It can

                                                also be used to make comparisons between theoretical population and actual data

                                                when categories are used

                                                n

                                                Chi square χsup2= sum (O-E) sup2 E

                                                i =1

                                                Where O= observed frequency

                                                E= expected frequency

                                                68

                                                OBSERVED FREQUENCY

                                                Table 419 shows the relationship between the department and the job satisfaction

                                                Over All

                                                Job

                                                SatisfactionHighly

                                                SatisfiedSatisfied

                                                Neither

                                                Satisfied nor

                                                Dissatisfied

                                                DissatisfiedHighly

                                                Dissatisfied

                                                Sub

                                                Total

                                                Mechanical 5 6 14 3 2 30

                                                Electrical 6 8 6 3 2 25

                                                Production 9 13 7 4 2 35

                                                Others 2 3 2 2 1 10

                                                Sub Total 22 30 29 12 7 100

                                                69

                                                EXPECTED FREQUENCY

                                                Over All

                                                Job

                                                SatisfactionHighly

                                                SatisfiedSatisfied

                                                Neither

                                                Satisfied nor

                                                Dissatisfied

                                                DissatisfiedHighly

                                                Dissatisfied

                                                Sub

                                                Total

                                                Mechanical 7 8 9 4 2 30

                                                Electrical 5 8 7 3 2 25

                                                Production 8 11 10 4 2 35

                                                Others 2 3 3 1 1 10

                                                Sub Total 22 30 29 12 7 100

                                                Null Hypothesis (Ho)

                                                There is no significant difference between the department and the job satisfaction

                                                Alternative Hypothesis (Ho)

                                                There is significant difference between the job satisfaction

                                                Co Relation

                                                70

                                                Chapter-V

                                                CONCLUSIONS AND

                                                RECOMMENDATIONS

                                                71

                                                CONCLUSION

                                                On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                Ltd Mohali made in the previous chapters following conclusions are drawn

                                                General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                environment of the company is very healthy The visitors feel happy after the campus

                                                Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                position by channelising these internal accruals to fund its expansion programmes

                                                Working results PTL has registered a handsome and constant growth in its profits because

                                                of a brisk demand for new and better technology electronic items None of the other electronic

                                                company has shown such a steady growth Philips has recorded the lowest current ratio

                                                However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                velocity of creditors and debtors only due to commitment of itrsquos employees

                                                72

                                                SUMMARY

                                                According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                development and having a best friend at work

                                                Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                employees may just start whistling while they work It is up to me The corporate culture or

                                                financial rewards will not make your team successful It is up to you Recognition is one thing

                                                that is completely in your control

                                                Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                do more with less keeping quality employees becomes even more critical As a manager it is

                                                your job to bond your best people to your company through recognition And you also must help

                                                direct and motivate your core performers

                                                Simple rewards earn big returns There are some relatively simple things you can do that will

                                                earn big returns For example remember your employees birthdays and work anniversaries find

                                                out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                spend time with their kids) make the most of your formal service awards with some preparation

                                                and a group presentation walk around your department every day and talk to your

                                                people and thank them sincerely and often

                                                73

                                                Make it specific Praise and recognition must be specific to have impact General praise such as

                                                You do great work actually can have the opposite effect and leave your employees wondering

                                                Does he have any idea what I really do around here Specific praise links individual

                                                accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                customer complaint Great work As you know we value quick resolutions of problems as

                                                one of our core strategies

                                                Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                high-impact performers report that they left their last job because No one ever asked me to

                                                stay

                                                Forget cash

                                                Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                recognized and involved they are much less likely to keep asking about money

                                                Recognize

                                                Recognition means most to an employee when it is sincere and spontaneous According to the

                                                largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                much too long to recognize and you probably are losing people you do not need to

                                                74

                                                Recognition works

                                                Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                ways that build high commitment typically are on the order of 30 to 50 percent

                                                Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                Learn to recognize your employees for their efforts thank them often and reward their

                                                achievements You can awaken them from their anger and apathy and they will fall in love with

                                                their jobs again Chances are you will work together happily ever after

                                                So there is direct relation with employee satisfaction and their commitment towards the

                                                organization and it is also clear from the above discussion that only monetary elements are not

                                                sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                and other moral value

                                                75

                                                RECOMMENDATIONS

                                                PHILIPS should increase its capacity utilization It should work at full capacity to

                                                minimize its cost of production With this increase in capacity utilization the total cost

                                                will spread over more units thereby decreasing the per unit cost

                                                PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                period is quite high in case of debtors as compared to creditors it should be more or less

                                                equal as it will help in improving company liquidity

                                                PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                business as it accounts very less as compare to other businesses of Philips

                                                Another recommendation for Mohali plant is about the HR department that is they

                                                should appoint permanent and skilled workers as against casual workers which generally add

                                                up to the profit of the company

                                                76

                                                BIBLIOGRAPHY

                                                1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                2 Monthly Journals of Philips Electronics India Ltd

                                                3 Authentic Leadership Medtronic CEO Bill George

                                                4 wwwindiaphilipscom

                                                5 wwwwikipediacom

                                                6 httpwwwemployeecommitmentcom

                                                7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                77

                                                Questionnaire

                                                Name __________________________________________________________

                                                Age______________________________ Gender _______________________

                                                Qualification _______________________ Contact No ___________________

                                                Q1 In which department you are working

                                                Electrical Production Mechanical Other

                                                Q2 What is your working experience

                                                gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                Q3 How You like the physical Working Environment of the organization

                                                Excellent Good Fair Poor Very Poor

                                                Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                Highly Dissatisfied Dissatisfied

                                                Q5 Are you satisfied with your work

                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                Highly Dissatisfied Dissatisfied

                                                Q6 Are you satisfied with the career development programe of the company

                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                Highly Dissatisfied Dissatisfied

                                                Q7 Is other staff of the organization is co-operative with you

                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                Highly Dissatisfied Dissatisfied

                                                Q8 Are you satisfied with top level management

                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                Highly Dissatisfied Dissatisfied

                                                78

                                                Q9 Are you satisfied with your subordinates

                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                Highly Dissatisfied Dissatisfied

                                                Q10 Are you satisfied with the nature of the Job

                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                Highly Dissatisfied Dissatisfied

                                                Q11 Do you have any Job Pressure in work

                                                Yes No

                                                Q12 Do you satisfied with the opportunities provided by the organisation

                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                Highly Dissatisfied Dissatisfied

                                                Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                Highly Dissatisfied Dissatisfied

                                                Q14 Are you satisfied towards your salary

                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                Highly Dissatisfied Dissatisfied

                                                Q15 Are you committed towards the organisation

                                                Yes No

                                                Signature

                                                • SSI No
                                                • DDepartment
                                                • NNo of Respondents
                                                • PPercentage
                                                • 11
                                                • MMechanical
                                                • 330
                                                • 330
                                                • 22
                                                • EElectrical
                                                • 225
                                                • 225
                                                • 33
                                                • PProduction
                                                • 335
                                                • 335
                                                • 44
                                                • OOthers
                                                • 110
                                                • 110
                                                • TTotal
                                                • 1100
                                                • 1100
                                                • SSI No
                                                • WWork Experience
                                                • NNo of Respondents
                                                • PPercentage
                                                • 11
                                                • BBelow 2 years
                                                • 133
                                                • 113
                                                • 22
                                                • 2 2ndash 4 years
                                                • 330
                                                • 330
                                                • 33
                                                • 4 4ndash 6 years
                                                • 334
                                                • 334
                                                • 44
                                                • AAbove 6 years
                                                • 223
                                                • 223
                                                • Total
                                                • 1100
                                                • 1100
                                                • SSI No
                                                • AAmount of Work
                                                • NNo of Respondents
                                                • PPercentage
                                                • 11
                                                • HHighly satisfied
                                                • 220
                                                • 220
                                                • 22
                                                • SSatisfied
                                                • 445
                                                • 445
                                                • 33
                                                • NNeither Satisfied nor Dissatisfied
                                                • 112
                                                • 112
                                                • 44
                                                • DDissatisfied
                                                • 118
                                                • 118
                                                • 55
                                                • HHighly Dissatisfied
                                                • 006
                                                • 006
                                                • Total
                                                • 1100
                                                • 1100
                                                • SSI No
                                                • SSatisfaction with Subordinates
                                                • NNo of Respondents
                                                • PPercentage
                                                • 11
                                                • HHighly satisfied
                                                • 112
                                                • 112
                                                • 22
                                                • SSatisfied
                                                • 667
                                                • 667
                                                • 23
                                                • NNeither Satisfied nor Dissatisfied
                                                • 114
                                                • 114
                                                • 4
                                                • DDissatisfied
                                                • 007
                                                • 007
                                                • 55
                                                • HHighly Dissatisfied
                                                • 0 00
                                                • 000
                                                • Total
                                                • 1100
                                                • 1100
                                                • SSI No
                                                • JJob Pressure
                                                • NNo of Respondents
                                                • PPercentage
                                                • 11
                                                • YYes
                                                • 772
                                                • 772
                                                • 22
                                                • NNo
                                                • 228
                                                • 228
                                                • TTotal
                                                • 1100
                                                • 1100
                                                • SSI No
                                                • PPayment Satisfaction
                                                • NNo of Respondents
                                                • PPercentage
                                                • 11
                                                • YYes
                                                • 667
                                                • 667
                                                • 22
                                                • NNo
                                                • 333
                                                • 333
                                                • Total
                                                • 1100
                                                • 1100
                                                • SSI No
                                                • WWillingness to Work
                                                • NNo of Respondents
                                                • PPercentage
                                                • 11
                                                • YYes
                                                • 559
                                                • 559
                                                • 22
                                                • NNo
                                                • 441
                                                • 441
                                                • TTotal
                                                • 100
                                                • 100
                                                  • MISSION amp VISION
                                                  • Mission
                                                  • Vision
                                                  • Philips Electronics India Limited
                                                    • SSI No
                                                    • WWorking Environment
                                                    • NNo of Respondents
                                                    • PPercentage
                                                    • 11
                                                    • EExcellent
                                                    • 112
                                                    • 112
                                                    • 22
                                                    • GGood
                                                    • 557
                                                    • 557
                                                    • 33
                                                    • FFair
                                                    • 228
                                                    • 228
                                                    • 44
                                                    • PPoor
                                                    • 003
                                                    • 033
                                                    • 55
                                                    • VVery Poor
                                                    • 000
                                                    • 000
                                                    • TTotal
                                                    • 1100
                                                    • 1100
                                                    • SSI No
                                                    • NNon-Monitory Benefits offered to Employees
                                                    • NNo of Respondents
                                                    • PPercentage
                                                    • 11
                                                    • HHighly Satisfied
                                                    • 114
                                                    • 114
                                                    • 22
                                                    • SSatisfied
                                                    • 554
                                                    • 554
                                                    • 33
                                                    • NNeither Satisfied nor Dissatisfied
                                                    • 225
                                                    • 225
                                                    • 44
                                                    • DDissatisfied
                                                    • 005
                                                    • 005
                                                    • 55
                                                    • HHighly Dissatisfied
                                                    • 002
                                                    • 002
                                                    • Total
                                                    • 1100
                                                    • 1100
                                                    • SSI No
                                                    • CCareer Development
                                                    • NNo of Respondents
                                                    • PPercentage
                                                    • HHighly satisfied
                                                    • 112
                                                    • 112
                                                    • SSatisfied
                                                    • 556
                                                    • 556
                                                    • NNeither Satisfied nor Dissatisfied
                                                    • 222
                                                    • 222
                                                    • DDissatisfied
                                                    • 110
                                                    • 110
                                                    • HHighly Dissatisfied
                                                    • 000
                                                    • 000
                                                    • Total
                                                    • 1100
                                                    • 1100
                                                    • SSI No
                                                    • CCo-operation of Workers
                                                    • NNo of Respondents
                                                    • PPercentage
                                                    • 11
                                                    • HHighly satisfied
                                                    • 220
                                                    • 220
                                                    • 22
                                                    • SSatisfied
                                                    • 666
                                                    • 666
                                                    • 33
                                                    • NNeither Satisfied nor Dissatisfied
                                                    • 111
                                                    • 111
                                                    • 44
                                                    • DDissatisfied
                                                    • 003
                                                    • 003
                                                    • 55
                                                    • HHighly Dissatisfied
                                                    • 000
                                                    • 000
                                                    • Total
                                                    • 1100
                                                    • 1100
                                                    • SSI No
                                                    • SSatisfaction with Top Management
                                                    • NNo of Respondents
                                                    • PPercentage
                                                    • 11
                                                    • HHighly satisfied
                                                    • 226
                                                    • 226
                                                    • 22
                                                    • SSatisfied
                                                    • 551
                                                    • 551
                                                    • 33
                                                    • NNeither Satisfied nor Dissatisfied
                                                    • 117
                                                    • 117
                                                    • 44
                                                    • DDissatisfied
                                                    • 006
                                                    • 006
                                                    • 55
                                                    • HHighly dissatisfied
                                                    • 000
                                                    • 000
                                                    • Total
                                                    • 1100
                                                    • 1100
                                                    • SSI No
                                                    • JJob Satisfaction
                                                    • NNo of Respondents
                                                    • PPercentage
                                                    • 11
                                                    • HHighly satisfied
                                                    • 222
                                                    • 222
                                                    • 22
                                                    • SSatisfied
                                                    • 556
                                                    • 556
                                                    • 33
                                                    • NNeither Satisfied nor Dissatisfied
                                                    • 116
                                                    • 116
                                                    • 44
                                                    • DDissatisfied
                                                    • 007
                                                    • 007
                                                    • 55
                                                    • HHighly Dissatisfied
                                                    • 000
                                                    • 000
                                                    • Total
                                                    • 1100
                                                    • 1100
                                                    • SSI No
                                                    • DDevelopment of Skills and Talents
                                                    • NNo of Respondents
                                                    • PPercentage
                                                    • 1 1
                                                    • HHighly Agree
                                                    • 112
                                                    • 112
                                                    • 22
                                                    • AAgree
                                                    • 552
                                                    • 552
                                                    • 33
                                                    • NNeither Agree nor Disagree
                                                    • 228
                                                    • 228
                                                    • 44
                                                    • DDisagree
                                                    • 006
                                                    • 006
                                                    • 55
                                                    • HHighly Disagree
                                                    • 002
                                                    • 002
                                                    • Total
                                                    • 1100
                                                    • 1100
                                                    • SSI No
                                                    • WWelfare Facilities
                                                    • NNo of Respondents
                                                    • PPercentage
                                                    • 11
                                                    • HHighly satisfied
                                                    • 009
                                                    • 909
                                                    • 22
                                                    • SSatisfied
                                                    • 557
                                                    • 557
                                                    • 33
                                                    • NNeither Satisfied nor Dissatisfied
                                                    • 229
                                                    • 229
                                                    • 44
                                                    • DDissatisfied
                                                    • 505
                                                    • 005
                                                    • 55
                                                    • HHighly Dissatisfied
                                                    • 000
                                                    • 000
                                                    • Total
                                                    • 1100
                                                    • 1100
                                                      • SUMMARY
                                                      • RECOMMENDATIONS
                                                      • BIBLIOGRAPHY

                                                  25

                                                  Employees who are engaged in their work and committed to their organizations give companies

                                                  crucial competitive advantagesmdashincluding higher productivity and lower employee turnover

                                                  Thus it is not surprising that organizations of all sizes and types have invested substantially in

                                                  policies and practices that foster engagement and commitment in their workforces

                                                  But what are employee engagement and commitment exactly This report examines the ways in

                                                  which employers and corporate consultants define these terms today and offers ideas for

                                                  strengthening employee engagement Though different organizations define engagement

                                                  differently some common themes emerge These themes include employeesrsquo satisfaction with

                                                  their work and pride in their employer the extent to which people enjoy and believe in what they

                                                  do for work and the perception that their employer values what they bring to the table The

                                                  greater an employeersquos engagement the more likely he or she is to ldquogo the extra milerdquo and deliver

                                                  excellent on-the-job performance In addition engaged employees may be more likely to commit

                                                  to staying with their current organization Software giant Intuit2 for example found that highly

                                                  engaged employees are 13 times more likely to be high performers than less engaged

                                                  employees They are also five times less likely to voluntarily leave the company

                                                  Clearly engagement and commitment can potentially translate into valuable business results for

                                                  an organization To help you reap the benefits of an engaged committed workforce at your

                                                  organization this report provides guidelines for understanding and measuring employee

                                                  engagement and for designing and implementing effective engagement initiatives As you will

                                                  26

                                                  see everyday human resource practices such as recruitment training performance management

                                                  and workforce surveys can provide powerful levers for enhancing engagement

                                                  Employee Engagement Key Ingredients

                                                  ldquoEmployee Engagement Definedrdquo shows examples of engagement definitions used by various

                                                  corporations and consultancies Clearly definitions of employee engagement vary greatly across

                                                  organizations Many managers wonder how such an elusive concept can be quantified The term

                                                  does encompass several ingredients for which researchers have developed measurement

                                                  techniques These ingredients include the degree to which employees fully occupy themselves in

                                                  their work as well as the strength of their commitment to the employer and role Fortunately

                                                  there is much research on these elements of engagementmdashwork that has deep roots in individual

                                                  and group psychology

                                                  Definition

                                                  ldquoNo company small or large can win over the long run without energized employees who

                                                  believe in the [firms] mission and understand how to achieve it Thats why you need to take the

                                                  measure of employee engagement at least once a year through anonymous surveys in which

                                                  people feel completely safe to speak their mindsrdquo

                                                  -Jack and Suzy Welch-

                                                  Common Themes How Companies Measure Engagement

                                                  Employers typically assess their employeesrsquo engagement levels with company-wide attitude

                                                  or opinion surveys

                                                  27

                                                  1048657 Pride in employer

                                                  1048657 Satisfaction with employer

                                                  1048657 Job satisfaction

                                                  1048657 Opportunity to perform well at challenging work

                                                  1048657 Recognition and positive feedback for onersquos contributions

                                                  1048657 Personal support from onersquos supervisor

                                                  1048657 Effort above and beyond the minimum

                                                  1048657 Understanding the link between onersquos job and the organizationrsquos mission

                                                  1048657 Prospects for future growth with onersquos employer

                                                  1048657 Intention to stay with onersquos employer

                                                  The Link Between Employer Practices and Employee Engagement

                                                  How does an engaged workforce generate valuable business results for an organization The

                                                  process starts with employer practices such as job and task design recruitment selection

                                                  training compensation performance management and career development Such practices affect

                                                  employeesrsquo level of engagement as well as job performance Performance and engagement then

                                                  interact to produce business results Figure 1 depicts these relationships

                                                  28

                                                  EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

                                                  1048657 How do you and other managers in your

                                                  organization define commitment

                                                  1048657 Are some employees in your company

                                                  engaged in their work but not committed to

                                                  the organization Committed to staying with

                                                  your firm but not exactly engaged in their

                                                  work Both engaged and committed

                                                  1048657 To whom are your organizations employees

                                                  committed The company Their supervisor

                                                  Co-workers Team members Customers

                                                  1048657 What business results has commitment from

                                                  1048657 How do you and other managers in your

                                                  organization define employee engagement

                                                  1048657 How do you know that certain employees in

                                                  your company are engaged Do they relish

                                                  their jobs Enjoy specific responsibilities or

                                                  tasks Willingly ldquogo the extra milerdquo

                                                  1048657 In teams departments or business units in

                                                  your company that have a large number of

                                                  engaged employees what business results

                                                  are you seeing Higher productivity Lower

                                                  costs Greater revenues More efficiency

                                                  29

                                                  employees created for your organization For

                                                  example has commitment reduced turnover

                                                  and therefore decreased recruitment hiring

                                                  and training costs

                                                  1048657 What does your company do to reciprocate

                                                  employees commitment Is the organization

                                                  living up to its side of the bargain

                                                  Lower turnover Higher product or service

                                                  quality

                                                  1048657 Conversely how do disengaged employees

                                                  behave and what are the consequent costs

                                                  for their teams units-and your entire

                                                  company

                                                  As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

                                                  temperament attitudes and personality He or she uses these attributes to accomplish work

                                                  behaviors according to organization-defined procedures by applying tools equipment andor

                                                  technology Work behaviors in turn create the products and services that make an organization

                                                  successful We classify work behaviors into three categories those required to accomplish duties

                                                  and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

                                                  employee contributes for the good of the organization (voluntary behaviors) and behaviors

                                                  prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

                                                  other counterproductive or illegal actions) Of course job performance occurs in an

                                                  organizational context which includes elements such as leadership physical setting and social

                                                  setting

                                                  30

                                                  Employers naturally want to encourage workers to perform prescribed and voluntary activities

                                                  while avoiding proscribed ones To achieve these goals organizations use a number of HR

                                                  practices that directly affect the person process and context components of job performance

                                                  Employeesrsquo reactions to these practices determine their levels of engagement and commitment

                                                  31

                                                  Chapter-IV

                                                  32

                                                  LITERATURE OF THE REVIEW

                                                  ldquo Job Satisfaction That Leads To The Commitment Of

                                                  The Employees in The Organisationrdquo

                                                  Literature of Review

                                                  Gerge Bill Authentic Leadership

                                                  In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

                                                  point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

                                                  What he means is that purpose is what drives employee commitment not the financial

                                                  rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

                                                  33

                                                  hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

                                                  are shareholders who can benefit from improved financials what draws people to their

                                                  chosen careers is the work itself and its purpose in the world more than the profit

                                                  possibilities

                                                  Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

                                                  that you cannot inspire employees by urging them to help management get the companyrsquos

                                                  stock price uprdquo

                                                  There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

                                                  authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

                                                  purpose of our work it means recognizing the purpose our organization fulfills that goes

                                                  beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

                                                  contribute to a larger purposerdquo

                                                  In Built to Last Jim Collins and James Porras spend an entire book explaining their five

                                                  year research study of major companies that led to this conclusion about employee

                                                  commitment Purpose within a company is what sustains it profit is important but when

                                                  itrsquos the prime directive companies falter

                                                  -Marshal Goldsmith-

                                                  How to Increase Employee Commitment

                                                  In practice this involves walking the talk being transparent communicating effectively treating

                                                  people equally teaching leading subordinates to increasingly excellent performance ndash and

                                                  responding to subordinates as mature individuals who are owed fairness the truth and

                                                  recognition of their achievements

                                                  34

                                                  Since managers interact directly and frequently with subordinates they are usually more tuned

                                                  in to how employees are feeling than are executives Managers are in a better position to know

                                                  for example when employees are feeling alienated and disengaged from their work which is

                                                  very common today -- and expensive

                                                  Gaining employee commitment results in greater profits because enthusiastic employees stay

                                                  contribute discretionary effort and engage customers Performance soars when customers are

                                                  enthused and stay and when executives managers and employees are a collaborative team

                                                  united in achieving common goals

                                                  But managers are often called middle managers for good reason their job is to motivate and

                                                  guide subordinates while they at the same time are being judged by their bosses Because of

                                                  their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                                                  create relationships with potential allies especially those with greater power who have access to

                                                  top decision makers

                                                  Harvard University Factors that Impact Employee Well Being Commitment and

                                                  Productivity

                                                  Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                                                  corporate bottom line A new trend in our dawning age of social sustainability is that many

                                                  experts believe more attention should be paid to the dotted line - the one signed when a person

                                                  35

                                                  commits to employment at a company New Harvard research validates this approach affirming

                                                  that trust and purpose play a significant role in building successful productive workplaces

                                                  The behavioral research conducted by a team at Harvard University and Massachusetts General

                                                  Hospital identifies the factors most likely to impact 21st century employee well being

                                                  commitment and productivity The researchers found that commitment is largely influenced by

                                                  ones sense of purpose feeling of personal impact and overall trust in the organization

                                                  Productivity is largely affected by the quality of human relationships including cooperative

                                                  social group moods and interaction

                                                  The results lead us to conclude that workplaces that provide positive environments that foster

                                                  interpersonal trust and quality personal relationships create the most committed and productive

                                                  employees says Nancy Etcoff PhD the lead researcher on the study

                                                  Expert Shares Keys to Building Successful Workplace Relationships

                                                  According to business strategist Courtney Anderson JD MBA Outstanding leadership

                                                  today means much more than just doing your job Success is creating an environment that fosters

                                                  happy committed productive team members

                                                  Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                                                  does not have to be difficult The biggest challenge she says is making the time to truly change

                                                  in our overscheduled instant access competitive work environments With a little know-how it

                                                  can be easy to evolve workplace well being and respond to these compelling research results

                                                  -Mark Howell-

                                                  CEO Bright Point

                                                  High-performing companies recognize that employee commitment is a major contributing factor

                                                  toward sustaining long-term success and creating value An engaged employee is involved and

                                                  excited about their work and acts in a manner that will forward the organizationrsquos interest An

                                                  36

                                                  engaged workforce helps optimize and retain talent for the long-term because the employees

                                                  choose to stay even when other employment alternatives exist

                                                  According to Walker Information the top three drivers of employee commitment are

                                                  Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                                                  want to enjoy their work feel they are appreciated and know they are making a contribution to

                                                  their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                                                  and are trusted by their leadership have a greater dedication and are ultimately more productive

                                                  on the job However according to recent data provided by the National Business Research

                                                  Institute (NBRI) only 31 of all employees are truly engaged

                                                  At BrightPoint we take employee engagement seriously and we work to create a culture that

                                                  inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                                                  employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                                                  determined that close to 80 of respondents indicated they were satisfied with their jobs and

                                                  daily activities General employee satisfaction increases when managers take an active interest

                                                  in their employees beyond their day-to-day job responsibilities According to NBRI managers

                                                  that actively coach build relationships and keep an open dialogue with their employees improve

                                                  employee engagement

                                                  We have a diverse workforce where each employee brings unique value and has individual

                                                  needs Managers are learning to manage the individual and not the position In order to give

                                                  managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                                                  leadership training workshops and continual learning resources In 2011 906 of managers at

                                                  BrightPoint NA participated in the development opportunities offered and also made an effort to

                                                  37

                                                  help reinforce the learning of their team members This signals that our leadership team is taking

                                                  an active interest in professional development and its connection to employee commitment

                                                  As BrightPoint continues to increase focus on employee engagement the organization will grow

                                                  stronger and maintain a substantial advantage over our competition Our employees possess the

                                                  knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                                                  through their genuine commitment will deliver what our customers want with increasing

                                                  efficiency and effectiveness Our responsibility is value-creation by growing our business and

                                                  maintaining high levels of customer service and loyalty We believe the best way to accomplish

                                                  this is through a strong committed and engaged workforce

                                                  Performance Model Adopted At Mohali Plant

                                                  38

                                                  Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                                                  39

                                                  Recruiting

                                                  The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                                                  applicants also can influence future employeesrsquo engagement and commitment If your firm has

                                                  designed jobs specifically to engage employees then organization want to ensure that recruiting

                                                  ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                                                  skilled team environment or minimal supervision Applicants who notice and respond to these

                                                  ads will more likely be motivated by these features Also consider how organization might best

                                                  seek candidates from inside your organization When Organisation recruit existing employees for

                                                  desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                                                  commitment (by providing growth and advancement opportunities to employees in return for

                                                  their loyalty) If Organisation recruit from outside when qualified internal candidates are

                                                  available Organization may unwittingly suggest to current employees that your company is not

                                                  willing to reciprocate their commitment Existing staff may then begin questioning their own

                                                  commitment to the firm By contrast organisation recruit external candidates to both the job and

                                                  your organization For these candidates ensure that recruiting messages highlight attractive job

                                                  features organizational values and commitment reciprocity That is in return for performance

                                                  and dedication your company offers competitive pay and benefits flexible work hours and

                                                  learning and career advancement opportunities Also remember that prospective employees have

                                                  multiple commitments You will inevitably have to compete with those commitments as

                                                  organization try to attract candidates to your firm Most people find it easier to make a new

                                                  commitment when it is compatible with their other obligations For example you boost your

                                                  chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                                                  work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                                                  Commitmentrdquo

                                                  40

                                                  Employee Selection

                                                  Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                                                  fill available positions When organisation select the right individuals for the right jobs new

                                                  hires carry out their work more smoothly and experience fewer performance problems The

                                                  result Greater enjoyment ofmdashand engagement inmdashthe job

                                                  To enhance engagement through your selection of employees identify those candidates who are

                                                  best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                                                  that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                                                  they know about the role and having them provide work samples Most candidates will view

                                                  these techniques more positively than tests with less apparent relevance such as personality and

                                                  integrity assessments Successful candidates feel good about having ldquopassed the test and see

                                                  company as careful and capable for having selected them A positive initial impression of an

                                                  employer encourages growth of long-term commitment

                                                  Training and Development

                                                  Training and development can serve as additional levers for enhancing engagement and

                                                  commitment For new hires training usually begins with orientation Orientation presents several

                                                  important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                                                  important it gives you a chance to encourage employee engagement by explaining how the new

                                                  hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                                                  Electronics describe how r company is organized introduce the new employee to his or her co-

                                                  workers give the person a tour of the area where he or she will be working and explain safety

                                                  regulations and other procedural matters In short you foster person-organization fitmdashvital for

                                                  developing productive and dedicated employees Through training you help new and current

                                                  41

                                                  employees acquire the knowledge and skills they need to perform their jobs And employees who

                                                  enhance their skills through training are more likely to engage fully in their work because they

                                                  derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                                                  company as well as their own employability in the job market In addition most companies offer

                                                  higher wages for skilled workers to compensate them for their greater value and to discourage

                                                  turnover

                                                  Compensation

                                                  Like the HR practices discussed above compensation can powerfully influence employee

                                                  engagement and commitment Some compensation components encourage commitment to

                                                  employers while others motivate engagement in the job It is possible to stimulate one and not

                                                  the other though itrsquos generally better to foster both For example a company that offers a strong

                                                  performance incentive system but no retirement plan will probably realize exceptional

                                                  engagement from its workers however they may eventually commit themselves to another

                                                  company that does offer a good retirement plan Meanwhile an organization that offers generous

                                                  retirement benefits but a traditional seniority-based pay grade system may have committed

                                                  employees however these workers might deliver pedestrian performance as they bide their time

                                                  until retirement In designing compensation plans you therefore need to consider employee

                                                  engagement and commitment strategically

                                                  Encourage managers to include employees in the goal-setting process This technique helps to

                                                  ensure that workers understand the goals It also promotes acceptance of challenging objectives

                                                  because people generally feel more committed to goals they have helped define In addition

                                                  consider how you and other managers will recognize and encourage contributions that exceed

                                                  expectations For example when a piece of equipment malfunctions Joe finds other ways to

                                                  maintain production rather than merely shutting down the machine and waiting for the

                                                  42

                                                  maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                                  offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                                  up Performance management processes operate on a continuous basis Therefore they provide

                                                  perhaps the best ongoing opportunities for employers to foster employee engagement and

                                                  commitment For example managers can use routine discussions about performance and

                                                  feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                                  which tasks are most challenging During such discussions managers also can define what going

                                                  above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                                  contributions An employeersquos aspirations and career goals can receive careful attention during

                                                  performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                                  can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                                  your organization and the employeersquos other life commitments Through such means the

                                                  organization personalizes its relationship to each employee and provides support while also

                                                  expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                                  To further engage employees and win their commitment through your performance management

                                                  programs consider how to treat your organizationrsquos most experienced employees In many cases

                                                  these employees understand the intricacies of a job better than their supervisors or managers do

                                                  By virtue of long identification with your organization they may be deeply committed to high-

                                                  level goals They use their expertise to contribute in ways that newer employees simply cannot

                                                  match But many of them also may be planning to retire soon especially if they are from the

                                                  ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                                  a performance management system that recognizes and rewards proactive sharing of knowledge

                                                  and expertise among co-workers For example create knowledge repositories or learning

                                                  histories that can be stored in databases that employees can access and then create incentives

                                                  43

                                                  for people who contribute to and use these repositories Of course effective performance

                                                  management systems also identify employees who are not meeting expectations Failing to

                                                  address problem performance can erode other employeesrsquo engagement and commitment as their

                                                  workloads increase and they conclude that the company is willing to tolerate poor performance

                                                  If feedback coaching and remedial training are of little avail the manager may need to move the

                                                  person to a different position within the company where he or she can make a more valuable

                                                  contribution or let the individual go if there is no good match elsewhere in the organization

                                                  44

                                                  Chapter-V

                                                  RESEARCH METHODOLOGY

                                                  The basic task of research is to generate accurate information for use in decision-making

                                                  Research can be defined as the systematic and objective process of gathering recording and

                                                  analyzing data for aid in making business decisions As the project involves analyzing of

                                                  45

                                                  financial structure the research is exploratory in nature covering financial parameters and come

                                                  of the important ratios to carry out research There are basically two techniques adopted for

                                                  obtaining information

                                                  Primary Data

                                                  Secondary Data

                                                  Primary Data is gathered specifically for the project at hand through personal interviews with

                                                  the accounts officers

                                                  Sample Size = 100 Employees

                                                  Secondary data is previously collected and assembled for some project other than the one at

                                                  hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                                  less expensive than the primary date

                                                  Secondary Data can be obtained from both external and internal sources

                                                  External data may be collected from books and periodicals government sources media and other

                                                  commercial sources

                                                  Internal data is that secondary data which is created recorded or generated by the organization

                                                  As the project is explanatory in nature secondary data is collected from the reports of the

                                                  company books journals and interest Secondary data is gathered from annual reports official

                                                  records and standing orders of the units

                                                  CHAPTER - VI

                                                  DATA ANALYSIS AND INTERPRETATION

                                                  46

                                                  The data after collection is to be processed and analyzed in accordance with the outline

                                                  and down for the purpose at the time of developing research plan

                                                  Technically speaking processing implies editing coding classification and tabulation of

                                                  collected data so that they are amenable to analysis The term analysis refers to the computation

                                                  of certain measures along with searching for pattern groups Thus in the process of analysis

                                                  relationship or difference should be subjected to statistical tests of significance to determine with

                                                  what validity data can be said to indicate any conclusions

                                                  The analysis of data in a general way involves a number of closely related operations

                                                  which are performed with the purpose of summarizing the collected data and organizing them in

                                                  such a manner that they answer the research questions In this study the researcher followed

                                                  above process carefully and it is presented in this chapter

                                                  47

                                                  Table 41 ndash To know the department in which employees are belongs to

                                                  S

                                                  ou rc

                                                  e

                                                  survey data

                                                  Inference

                                                  From the above table it shows that 35 of employees are belongs to

                                                  production department

                                                  FIGURE 41

                                                  S

                                                  SI No

                                                  D

                                                  Department

                                                  N

                                                  No of Respondents

                                                  P

                                                  Percentage

                                                  1

                                                  1

                                                  M

                                                  Mechanical

                                                  3

                                                  30

                                                  3

                                                  30

                                                  2

                                                  2

                                                  E

                                                  Electrical

                                                  2

                                                  25

                                                  2

                                                  25

                                                  3

                                                  3

                                                  P

                                                  Production

                                                  3

                                                  35

                                                  3

                                                  35

                                                  4

                                                  4

                                                  O

                                                  Others

                                                  1

                                                  10

                                                  1

                                                  10

                                                  T

                                                  Total

                                                  1

                                                  100

                                                  1

                                                  100

                                                  48

                                                  REPRESENTS THE DEPARTMENT

                                                  Table 42 ndash To know working experience of the employees

                                                  Source survey data

                                                  Inference

                                                  From the above table it shows that 34 of the employees have 4 ndash 6

                                                  years experience

                                                  S

                                                  SI No

                                                  W

                                                  Work Experience

                                                  N

                                                  No of Respondents

                                                  P

                                                  Percentage

                                                  1

                                                  1

                                                  B

                                                  Below 2 years

                                                  1

                                                  33

                                                  1

                                                  13

                                                  2

                                                  2

                                                  2

                                                  2ndash 4 years

                                                  3

                                                  30

                                                  3

                                                  30

                                                  3

                                                  3

                                                  4

                                                  4ndash 6 years

                                                  3

                                                  34

                                                  3

                                                  34

                                                  4

                                                  4

                                                  A

                                                  Above 6 years

                                                  2

                                                  23

                                                  2

                                                  23

                                                  T

                                                  otal

                                                  1

                                                  100

                                                  1

                                                  100

                                                  49

                                                  FIGURE 42

                                                  REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                                  Table 43 ndash To know the physical working environment

                                                  S

                                                  SI No

                                                  W

                                                  Working Environment

                                                  N

                                                  No of Respondents

                                                  P

                                                  Percentage

                                                  1

                                                  1

                                                  E

                                                  Excellent

                                                  1

                                                  12

                                                  1

                                                  12

                                                  2

                                                  2

                                                  G

                                                  Good

                                                  5

                                                  57

                                                  5

                                                  57

                                                  3

                                                  3

                                                  F

                                                  Fair

                                                  2

                                                  28

                                                  2

                                                  28

                                                  4

                                                  4

                                                  P

                                                  Poor

                                                  0

                                                  03

                                                  0

                                                  33

                                                  5

                                                  5

                                                  V

                                                  Very Poor

                                                  0

                                                  00

                                                  0

                                                  00

                                                  T

                                                  Total

                                                  1

                                                  100

                                                  1

                                                  100

                                                  Source survey data

                                                  Inference

                                                  From the above table it shows that 57 of the employees were feeling good about the working environment

                                                  50

                                                  FIGURE 43

                                                  REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                  51

                                                  Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                  S

                                                  SI No

                                                  N

                                                  Non-Monitory Benefits offered

                                                  to Employees

                                                  N

                                                  No of Respondents

                                                  P

                                                  Percentage

                                                  1

                                                  1

                                                  H

                                                  Highly Satisfied

                                                  1

                                                  14

                                                  1

                                                  14

                                                  2

                                                  2

                                                  S

                                                  Satisfied

                                                  5

                                                  54

                                                  5

                                                  54

                                                  3

                                                  3

                                                  N

                                                  Neither Satisfied nor Dissatisfied

                                                  2

                                                  25

                                                  2

                                                  25

                                                  4

                                                  4

                                                  D

                                                  Dissatisfied

                                                  0

                                                  05

                                                  0

                                                  05

                                                  5

                                                  5

                                                  H

                                                  Highly Dissatisfied

                                                  0

                                                  02

                                                  0

                                                  02

                                                  Total 1

                                                  100

                                                  1

                                                  100

                                                  Source survey data

                                                  Inference

                                                  From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                  FIGURE 44

                                                  REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                  52

                                                  Table 45 ndash To know the satisfaction level of respondents towards the work

                                                  assigned

                                                  Source survey dataInference

                                                  From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                  FIGURE 45

                                                  S

                                                  SI No

                                                  A

                                                  Amount of Work

                                                  N

                                                  No of Respondents

                                                  P

                                                  Percentage

                                                  1

                                                  1

                                                  H

                                                  Highly satisfied

                                                  2

                                                  20

                                                  2

                                                  20

                                                  2

                                                  2

                                                  S

                                                  Satisfied

                                                  4

                                                  45

                                                  4

                                                  45

                                                  3

                                                  3

                                                  N

                                                  Neither Satisfied nor Dissatisfied

                                                  1

                                                  12

                                                  1

                                                  12

                                                  4

                                                  4

                                                  D

                                                  Dissatisfied

                                                  1

                                                  18

                                                  1

                                                  18

                                                  5

                                                  5

                                                  H

                                                  Highly Dissatisfied

                                                  0

                                                  06

                                                  0

                                                  06

                                                  Total 1

                                                  100

                                                  1

                                                  100

                                                  53

                                                  REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                  54

                                                  Table 46 ndash Opinion about the career development programme in their organisation

                                                  S

                                                  SI No

                                                  C

                                                  Career Development

                                                  N

                                                  No of Respondents

                                                  P

                                                  Percentage

                                                  H

                                                  Highly satisfied

                                                  1

                                                  12

                                                  1

                                                  12

                                                  S

                                                  Satisfied

                                                  5

                                                  56

                                                  5

                                                  56

                                                  N

                                                  Neither Satisfied nor Dissatisfied

                                                  2

                                                  22

                                                  2

                                                  22

                                                  D

                                                  Dissatisfied

                                                  1

                                                  10

                                                  1

                                                  10

                                                  H

                                                  Highly Dissatisfied

                                                  0

                                                  00

                                                  0

                                                  00

                                                  Total 1

                                                  100

                                                  1

                                                  100

                                                  Source survey data

                                                  Inference

                                                  From the above table it shows that 56 of the employees were satisfied

                                                  with the opinion about the carrier development programme in their organisation

                                                  FIGURE 46

                                                  REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                  PROGRAMME IN THEIR ORGANISATION

                                                  55

                                                  Table 47 ndash To know the cooperation of co-workers

                                                  S

                                                  SI No

                                                  C

                                                  Co-operation of Workers

                                                  N

                                                  No of Respondents

                                                  P

                                                  Percentage

                                                  1

                                                  1

                                                  H

                                                  Highly satisfied

                                                  2

                                                  20

                                                  2

                                                  20

                                                  2

                                                  2

                                                  S

                                                  Satisfied

                                                  6

                                                  66

                                                  6

                                                  66

                                                  3

                                                  3

                                                  N

                                                  Neither Satisfied nor Dissatisfied

                                                  1

                                                  11

                                                  1

                                                  11

                                                  4

                                                  4

                                                  D

                                                  Dissatisfied

                                                  0

                                                  03

                                                  0

                                                  03

                                                  5

                                                  5

                                                  H

                                                  Highly Dissatisfied

                                                  0

                                                  00

                                                  0

                                                  00

                                                  Total 1

                                                  100

                                                  1

                                                  100

                                                  Source survey data

                                                  Inference

                                                  From the above table it shows that 66 of the employees were satisfied

                                                  with the cooperation of co-workers

                                                  FIGURE 47

                                                  56

                                                  REPRESENTS THE COOPERATION OF CO-WORKERS

                                                  57

                                                  Table 48 ndash To know the satisfaction of Respondents with top management

                                                  S

                                                  SI No

                                                  S

                                                  Satisfaction with Top

                                                  Management

                                                  N

                                                  No of Respondents

                                                  P

                                                  Percentage

                                                  1

                                                  1

                                                  H

                                                  Highly satisfied

                                                  2

                                                  26

                                                  2

                                                  26

                                                  2

                                                  2

                                                  S

                                                  Satisfied

                                                  5

                                                  51

                                                  5

                                                  51

                                                  3

                                                  3

                                                  N

                                                  Neither Satisfied nor Dissatisfied

                                                  1

                                                  17

                                                  1

                                                  17

                                                  4

                                                  4

                                                  D

                                                  Dissatisfied

                                                  0

                                                  06

                                                  0

                                                  06

                                                  5

                                                  5

                                                  H

                                                  Highly dissatisfied

                                                  0

                                                  00

                                                  0

                                                  00

                                                  Total 1

                                                  100

                                                  1

                                                  100

                                                  Source survey data

                                                  Inference

                                                  From the above table it shows that 51 of the employees were satisfied with the top management

                                                  FIGURE 48

                                                  58

                                                  REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                  Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                  Source survey data

                                                  Inference

                                                  From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                  S

                                                  SI

                                                  No

                                                  S

                                                  Satisfaction with Subordinates

                                                  N

                                                  No of Respondents

                                                  P

                                                  Percentage

                                                  1

                                                  1

                                                  H

                                                  Highly satisfied

                                                  1

                                                  12

                                                  1

                                                  12

                                                  2

                                                  2

                                                  S

                                                  Satisfied

                                                  6

                                                  67

                                                  6

                                                  67

                                                  2

                                                  3

                                                  N

                                                  Neither Satisfied nor Dissatisfied

                                                  1

                                                  14

                                                  1

                                                  14

                                                  4

                                                  D

                                                  Dissatisfied

                                                  0

                                                  07

                                                  0

                                                  07

                                                  5

                                                  5

                                                  H

                                                  Highly Dissatisfied

                                                  0

                                                  00

                                                  0

                                                  00

                                                  Total 1

                                                  100

                                                  1

                                                  100

                                                  59

                                                  FIGURE 49

                                                  REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                  60

                                                  Table 410 ndash To know the level of satisfaction regarding nature of job

                                                  S

                                                  SI No

                                                  J

                                                  Job Satisfaction

                                                  N

                                                  No of Respondents

                                                  P

                                                  Percentage

                                                  1

                                                  1

                                                  H

                                                  Highly satisfied

                                                  2

                                                  22

                                                  2

                                                  22

                                                  2

                                                  2

                                                  S

                                                  Satisfied

                                                  5

                                                  56

                                                  5

                                                  56

                                                  3

                                                  3

                                                  N

                                                  Neither Satisfied nor Dissatisfied

                                                  1

                                                  16

                                                  1

                                                  16

                                                  4

                                                  4

                                                  D

                                                  Dissatisfied

                                                  0

                                                  07

                                                  0

                                                  07

                                                  5

                                                  5

                                                  H

                                                  Highly Dissatisfied

                                                  0

                                                  00

                                                  0

                                                  00

                                                  Total 1

                                                  100

                                                  1

                                                  100

                                                  Source survey dataInference

                                                  From the above table it shows that 56 of the employees were satisfied with their job

                                                  FIGURE 410

                                                  61

                                                  REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                  Table 411 ndash To know whether there is any job pressure in their work

                                                  Source survey data

                                                  Inference

                                                  From the above table it shows that 72 of employees said there is job pressure in their work

                                                  FIGURE 411

                                                  REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                  S

                                                  SI No

                                                  J

                                                  Job Pressure

                                                  N

                                                  No of Respondents

                                                  P

                                                  Percentage

                                                  1

                                                  1

                                                  Y

                                                  Yes

                                                  7

                                                  72

                                                  7

                                                  72

                                                  2

                                                  2

                                                  N

                                                  No

                                                  2

                                                  28

                                                  2

                                                  28

                                                  T

                                                  Total

                                                  1

                                                  100

                                                  1

                                                  100

                                                  62

                                                  Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                  amp talents

                                                  S

                                                  SI No

                                                  D

                                                  Development of Skills and

                                                  Talents

                                                  N

                                                  No of Respondents

                                                  P

                                                  Percentage

                                                  1

                                                  1

                                                  H

                                                  Highly Agree

                                                  1

                                                  12

                                                  1

                                                  12

                                                  2

                                                  2

                                                  A

                                                  Agree

                                                  5

                                                  52

                                                  5

                                                  52

                                                  3

                                                  3

                                                  N

                                                  Neither Agree nor Disagree

                                                  2

                                                  28

                                                  2

                                                  28

                                                  4

                                                  4

                                                  D

                                                  Disagree

                                                  0

                                                  06

                                                  0

                                                  06

                                                  5

                                                  5

                                                  H

                                                  Highly Disagree

                                                  0

                                                  02

                                                  0

                                                  02

                                                  Total 1

                                                  100

                                                  1

                                                  100

                                                  Source survey data

                                                  Inference

                                                  From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                  63

                                                  FIRGURE 412

                                                  REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                  64

                                                  Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                  S

                                                  SI No

                                                  W

                                                  Welfare Facilities

                                                  N

                                                  No of Respondents

                                                  P

                                                  Percentage

                                                  1

                                                  1

                                                  H

                                                  Highly satisfied

                                                  0

                                                  09

                                                  9

                                                  09

                                                  2

                                                  2

                                                  S

                                                  Satisfied

                                                  5

                                                  57

                                                  5

                                                  57

                                                  3

                                                  3

                                                  N

                                                  Neither Satisfied nor Dissatisfied

                                                  2

                                                  29

                                                  2

                                                  29

                                                  4

                                                  4

                                                  D

                                                  Dissatisfied

                                                  5

                                                  05

                                                  0

                                                  05

                                                  5

                                                  5

                                                  H

                                                  Highly Dissatisfied

                                                  0

                                                  00

                                                  0

                                                  00

                                                  Total 1

                                                  100

                                                  1

                                                  100

                                                  Source survey data

                                                  Inference

                                                  From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                  FIGURE 413

                                                  REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                  65

                                                  Table 414 ndash To know the employee satisfaction towards the salary

                                                  Source survey data

                                                  Inference

                                                  From the above table it shows that 67 of the employees were satisfied

                                                  with their salary

                                                  FIGURE 414

                                                  REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                  S

                                                  SI No

                                                  P

                                                  Payment Satisfaction

                                                  N

                                                  No of Respondents

                                                  P

                                                  Percentage

                                                  1

                                                  1

                                                  Y

                                                  Yes

                                                  6

                                                  67

                                                  6

                                                  67

                                                  2

                                                  2

                                                  N

                                                  No

                                                  3

                                                  33

                                                  3

                                                  33

                                                  T

                                                  otal

                                                  1

                                                  100

                                                  1

                                                  100

                                                  66

                                                  Table 415 ndash To know the employees willingness amp Commitment Towards

                                                  Organisation

                                                  Source survey data

                                                  Inference

                                                  From the above table it shows that 59 of the employees were willing to

                                                  continue in this organisation

                                                  FIGURE 415

                                                  REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                  S

                                                  SI No

                                                  W

                                                  Willingness to Work

                                                  N

                                                  No of Respondents

                                                  P

                                                  Percentage

                                                  1

                                                  1

                                                  Y

                                                  Yes

                                                  5

                                                  59

                                                  5

                                                  59

                                                  2

                                                  2

                                                  N

                                                  No

                                                  4

                                                  41

                                                  4

                                                  41

                                                  T

                                                  Total

                                                  1

                                                  00

                                                  1

                                                  00

                                                  67

                                                  CHI-SQUARE METHOD

                                                  The chi square test is one of the simplest and most widely used non-

                                                  parametric tests in statistical work As a non-parametric test it can be used to determine

                                                  if categorical data shows dependency or the two classifications are independent It can

                                                  also be used to make comparisons between theoretical population and actual data

                                                  when categories are used

                                                  n

                                                  Chi square χsup2= sum (O-E) sup2 E

                                                  i =1

                                                  Where O= observed frequency

                                                  E= expected frequency

                                                  68

                                                  OBSERVED FREQUENCY

                                                  Table 419 shows the relationship between the department and the job satisfaction

                                                  Over All

                                                  Job

                                                  SatisfactionHighly

                                                  SatisfiedSatisfied

                                                  Neither

                                                  Satisfied nor

                                                  Dissatisfied

                                                  DissatisfiedHighly

                                                  Dissatisfied

                                                  Sub

                                                  Total

                                                  Mechanical 5 6 14 3 2 30

                                                  Electrical 6 8 6 3 2 25

                                                  Production 9 13 7 4 2 35

                                                  Others 2 3 2 2 1 10

                                                  Sub Total 22 30 29 12 7 100

                                                  69

                                                  EXPECTED FREQUENCY

                                                  Over All

                                                  Job

                                                  SatisfactionHighly

                                                  SatisfiedSatisfied

                                                  Neither

                                                  Satisfied nor

                                                  Dissatisfied

                                                  DissatisfiedHighly

                                                  Dissatisfied

                                                  Sub

                                                  Total

                                                  Mechanical 7 8 9 4 2 30

                                                  Electrical 5 8 7 3 2 25

                                                  Production 8 11 10 4 2 35

                                                  Others 2 3 3 1 1 10

                                                  Sub Total 22 30 29 12 7 100

                                                  Null Hypothesis (Ho)

                                                  There is no significant difference between the department and the job satisfaction

                                                  Alternative Hypothesis (Ho)

                                                  There is significant difference between the job satisfaction

                                                  Co Relation

                                                  70

                                                  Chapter-V

                                                  CONCLUSIONS AND

                                                  RECOMMENDATIONS

                                                  71

                                                  CONCLUSION

                                                  On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                  Ltd Mohali made in the previous chapters following conclusions are drawn

                                                  General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                  Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                  environment of the company is very healthy The visitors feel happy after the campus

                                                  Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                  indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                  building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                  Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                  its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                  position by channelising these internal accruals to fund its expansion programmes

                                                  Working results PTL has registered a handsome and constant growth in its profits because

                                                  of a brisk demand for new and better technology electronic items None of the other electronic

                                                  company has shown such a steady growth Philips has recorded the lowest current ratio

                                                  However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                  velocity of creditors and debtors only due to commitment of itrsquos employees

                                                  72

                                                  SUMMARY

                                                  According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                  employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                  development and having a best friend at work

                                                  Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                  than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                  employees may just start whistling while they work It is up to me The corporate culture or

                                                  financial rewards will not make your team successful It is up to you Recognition is one thing

                                                  that is completely in your control

                                                  Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                  more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                  do more with less keeping quality employees becomes even more critical As a manager it is

                                                  your job to bond your best people to your company through recognition And you also must help

                                                  direct and motivate your core performers

                                                  Simple rewards earn big returns There are some relatively simple things you can do that will

                                                  earn big returns For example remember your employees birthdays and work anniversaries find

                                                  out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                  spend time with their kids) make the most of your formal service awards with some preparation

                                                  and a group presentation walk around your department every day and talk to your

                                                  people and thank them sincerely and often

                                                  73

                                                  Make it specific Praise and recognition must be specific to have impact General praise such as

                                                  You do great work actually can have the opposite effect and leave your employees wondering

                                                  Does he have any idea what I really do around here Specific praise links individual

                                                  accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                  customer complaint Great work As you know we value quick resolutions of problems as

                                                  one of our core strategies

                                                  Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                  college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                  your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                  high-impact performers report that they left their last job because No one ever asked me to

                                                  stay

                                                  Forget cash

                                                  Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                  offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                  work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                  recognized and involved they are much less likely to keep asking about money

                                                  Recognize

                                                  Recognition means most to an employee when it is sincere and spontaneous According to the

                                                  largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                  at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                  much too long to recognize and you probably are losing people you do not need to

                                                  74

                                                  Recognition works

                                                  Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                  performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                  ways that build high commitment typically are on the order of 30 to 50 percent

                                                  Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                  Learn to recognize your employees for their efforts thank them often and reward their

                                                  achievements You can awaken them from their anger and apathy and they will fall in love with

                                                  their jobs again Chances are you will work together happily ever after

                                                  So there is direct relation with employee satisfaction and their commitment towards the

                                                  organization and it is also clear from the above discussion that only monetary elements are not

                                                  sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                  and other moral value

                                                  75

                                                  RECOMMENDATIONS

                                                  PHILIPS should increase its capacity utilization It should work at full capacity to

                                                  minimize its cost of production With this increase in capacity utilization the total cost

                                                  will spread over more units thereby decreasing the per unit cost

                                                  PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                  period is quite high in case of debtors as compared to creditors it should be more or less

                                                  equal as it will help in improving company liquidity

                                                  PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                  business as it accounts very less as compare to other businesses of Philips

                                                  Another recommendation for Mohali plant is about the HR department that is they

                                                  should appoint permanent and skilled workers as against casual workers which generally add

                                                  up to the profit of the company

                                                  76

                                                  BIBLIOGRAPHY

                                                  1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                  2 Monthly Journals of Philips Electronics India Ltd

                                                  3 Authentic Leadership Medtronic CEO Bill George

                                                  4 wwwindiaphilipscom

                                                  5 wwwwikipediacom

                                                  6 httpwwwemployeecommitmentcom

                                                  7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                  8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                  9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                  77

                                                  Questionnaire

                                                  Name __________________________________________________________

                                                  Age______________________________ Gender _______________________

                                                  Qualification _______________________ Contact No ___________________

                                                  Q1 In which department you are working

                                                  Electrical Production Mechanical Other

                                                  Q2 What is your working experience

                                                  gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                  Q3 How You like the physical Working Environment of the organization

                                                  Excellent Good Fair Poor Very Poor

                                                  Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                  Highly Dissatisfied Dissatisfied

                                                  Q5 Are you satisfied with your work

                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                  Highly Dissatisfied Dissatisfied

                                                  Q6 Are you satisfied with the career development programe of the company

                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                  Highly Dissatisfied Dissatisfied

                                                  Q7 Is other staff of the organization is co-operative with you

                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                  Highly Dissatisfied Dissatisfied

                                                  Q8 Are you satisfied with top level management

                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                  Highly Dissatisfied Dissatisfied

                                                  78

                                                  Q9 Are you satisfied with your subordinates

                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                  Highly Dissatisfied Dissatisfied

                                                  Q10 Are you satisfied with the nature of the Job

                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                  Highly Dissatisfied Dissatisfied

                                                  Q11 Do you have any Job Pressure in work

                                                  Yes No

                                                  Q12 Do you satisfied with the opportunities provided by the organisation

                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                  Highly Dissatisfied Dissatisfied

                                                  Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                  Highly Dissatisfied Dissatisfied

                                                  Q14 Are you satisfied towards your salary

                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                  Highly Dissatisfied Dissatisfied

                                                  Q15 Are you committed towards the organisation

                                                  Yes No

                                                  Signature

                                                  • SSI No
                                                  • DDepartment
                                                  • NNo of Respondents
                                                  • PPercentage
                                                  • 11
                                                  • MMechanical
                                                  • 330
                                                  • 330
                                                  • 22
                                                  • EElectrical
                                                  • 225
                                                  • 225
                                                  • 33
                                                  • PProduction
                                                  • 335
                                                  • 335
                                                  • 44
                                                  • OOthers
                                                  • 110
                                                  • 110
                                                  • TTotal
                                                  • 1100
                                                  • 1100
                                                  • SSI No
                                                  • WWork Experience
                                                  • NNo of Respondents
                                                  • PPercentage
                                                  • 11
                                                  • BBelow 2 years
                                                  • 133
                                                  • 113
                                                  • 22
                                                  • 2 2ndash 4 years
                                                  • 330
                                                  • 330
                                                  • 33
                                                  • 4 4ndash 6 years
                                                  • 334
                                                  • 334
                                                  • 44
                                                  • AAbove 6 years
                                                  • 223
                                                  • 223
                                                  • Total
                                                  • 1100
                                                  • 1100
                                                  • SSI No
                                                  • AAmount of Work
                                                  • NNo of Respondents
                                                  • PPercentage
                                                  • 11
                                                  • HHighly satisfied
                                                  • 220
                                                  • 220
                                                  • 22
                                                  • SSatisfied
                                                  • 445
                                                  • 445
                                                  • 33
                                                  • NNeither Satisfied nor Dissatisfied
                                                  • 112
                                                  • 112
                                                  • 44
                                                  • DDissatisfied
                                                  • 118
                                                  • 118
                                                  • 55
                                                  • HHighly Dissatisfied
                                                  • 006
                                                  • 006
                                                  • Total
                                                  • 1100
                                                  • 1100
                                                  • SSI No
                                                  • SSatisfaction with Subordinates
                                                  • NNo of Respondents
                                                  • PPercentage
                                                  • 11
                                                  • HHighly satisfied
                                                  • 112
                                                  • 112
                                                  • 22
                                                  • SSatisfied
                                                  • 667
                                                  • 667
                                                  • 23
                                                  • NNeither Satisfied nor Dissatisfied
                                                  • 114
                                                  • 114
                                                  • 4
                                                  • DDissatisfied
                                                  • 007
                                                  • 007
                                                  • 55
                                                  • HHighly Dissatisfied
                                                  • 0 00
                                                  • 000
                                                  • Total
                                                  • 1100
                                                  • 1100
                                                  • SSI No
                                                  • JJob Pressure
                                                  • NNo of Respondents
                                                  • PPercentage
                                                  • 11
                                                  • YYes
                                                  • 772
                                                  • 772
                                                  • 22
                                                  • NNo
                                                  • 228
                                                  • 228
                                                  • TTotal
                                                  • 1100
                                                  • 1100
                                                  • SSI No
                                                  • PPayment Satisfaction
                                                  • NNo of Respondents
                                                  • PPercentage
                                                  • 11
                                                  • YYes
                                                  • 667
                                                  • 667
                                                  • 22
                                                  • NNo
                                                  • 333
                                                  • 333
                                                  • Total
                                                  • 1100
                                                  • 1100
                                                  • SSI No
                                                  • WWillingness to Work
                                                  • NNo of Respondents
                                                  • PPercentage
                                                  • 11
                                                  • YYes
                                                  • 559
                                                  • 559
                                                  • 22
                                                  • NNo
                                                  • 441
                                                  • 441
                                                  • TTotal
                                                  • 100
                                                  • 100
                                                    • MISSION amp VISION
                                                    • Mission
                                                    • Vision
                                                    • Philips Electronics India Limited
                                                      • SSI No
                                                      • WWorking Environment
                                                      • NNo of Respondents
                                                      • PPercentage
                                                      • 11
                                                      • EExcellent
                                                      • 112
                                                      • 112
                                                      • 22
                                                      • GGood
                                                      • 557
                                                      • 557
                                                      • 33
                                                      • FFair
                                                      • 228
                                                      • 228
                                                      • 44
                                                      • PPoor
                                                      • 003
                                                      • 033
                                                      • 55
                                                      • VVery Poor
                                                      • 000
                                                      • 000
                                                      • TTotal
                                                      • 1100
                                                      • 1100
                                                      • SSI No
                                                      • NNon-Monitory Benefits offered to Employees
                                                      • NNo of Respondents
                                                      • PPercentage
                                                      • 11
                                                      • HHighly Satisfied
                                                      • 114
                                                      • 114
                                                      • 22
                                                      • SSatisfied
                                                      • 554
                                                      • 554
                                                      • 33
                                                      • NNeither Satisfied nor Dissatisfied
                                                      • 225
                                                      • 225
                                                      • 44
                                                      • DDissatisfied
                                                      • 005
                                                      • 005
                                                      • 55
                                                      • HHighly Dissatisfied
                                                      • 002
                                                      • 002
                                                      • Total
                                                      • 1100
                                                      • 1100
                                                      • SSI No
                                                      • CCareer Development
                                                      • NNo of Respondents
                                                      • PPercentage
                                                      • HHighly satisfied
                                                      • 112
                                                      • 112
                                                      • SSatisfied
                                                      • 556
                                                      • 556
                                                      • NNeither Satisfied nor Dissatisfied
                                                      • 222
                                                      • 222
                                                      • DDissatisfied
                                                      • 110
                                                      • 110
                                                      • HHighly Dissatisfied
                                                      • 000
                                                      • 000
                                                      • Total
                                                      • 1100
                                                      • 1100
                                                      • SSI No
                                                      • CCo-operation of Workers
                                                      • NNo of Respondents
                                                      • PPercentage
                                                      • 11
                                                      • HHighly satisfied
                                                      • 220
                                                      • 220
                                                      • 22
                                                      • SSatisfied
                                                      • 666
                                                      • 666
                                                      • 33
                                                      • NNeither Satisfied nor Dissatisfied
                                                      • 111
                                                      • 111
                                                      • 44
                                                      • DDissatisfied
                                                      • 003
                                                      • 003
                                                      • 55
                                                      • HHighly Dissatisfied
                                                      • 000
                                                      • 000
                                                      • Total
                                                      • 1100
                                                      • 1100
                                                      • SSI No
                                                      • SSatisfaction with Top Management
                                                      • NNo of Respondents
                                                      • PPercentage
                                                      • 11
                                                      • HHighly satisfied
                                                      • 226
                                                      • 226
                                                      • 22
                                                      • SSatisfied
                                                      • 551
                                                      • 551
                                                      • 33
                                                      • NNeither Satisfied nor Dissatisfied
                                                      • 117
                                                      • 117
                                                      • 44
                                                      • DDissatisfied
                                                      • 006
                                                      • 006
                                                      • 55
                                                      • HHighly dissatisfied
                                                      • 000
                                                      • 000
                                                      • Total
                                                      • 1100
                                                      • 1100
                                                      • SSI No
                                                      • JJob Satisfaction
                                                      • NNo of Respondents
                                                      • PPercentage
                                                      • 11
                                                      • HHighly satisfied
                                                      • 222
                                                      • 222
                                                      • 22
                                                      • SSatisfied
                                                      • 556
                                                      • 556
                                                      • 33
                                                      • NNeither Satisfied nor Dissatisfied
                                                      • 116
                                                      • 116
                                                      • 44
                                                      • DDissatisfied
                                                      • 007
                                                      • 007
                                                      • 55
                                                      • HHighly Dissatisfied
                                                      • 000
                                                      • 000
                                                      • Total
                                                      • 1100
                                                      • 1100
                                                      • SSI No
                                                      • DDevelopment of Skills and Talents
                                                      • NNo of Respondents
                                                      • PPercentage
                                                      • 1 1
                                                      • HHighly Agree
                                                      • 112
                                                      • 112
                                                      • 22
                                                      • AAgree
                                                      • 552
                                                      • 552
                                                      • 33
                                                      • NNeither Agree nor Disagree
                                                      • 228
                                                      • 228
                                                      • 44
                                                      • DDisagree
                                                      • 006
                                                      • 006
                                                      • 55
                                                      • HHighly Disagree
                                                      • 002
                                                      • 002
                                                      • Total
                                                      • 1100
                                                      • 1100
                                                      • SSI No
                                                      • WWelfare Facilities
                                                      • NNo of Respondents
                                                      • PPercentage
                                                      • 11
                                                      • HHighly satisfied
                                                      • 009
                                                      • 909
                                                      • 22
                                                      • SSatisfied
                                                      • 557
                                                      • 557
                                                      • 33
                                                      • NNeither Satisfied nor Dissatisfied
                                                      • 229
                                                      • 229
                                                      • 44
                                                      • DDissatisfied
                                                      • 505
                                                      • 005
                                                      • 55
                                                      • HHighly Dissatisfied
                                                      • 000
                                                      • 000
                                                      • Total
                                                      • 1100
                                                      • 1100
                                                        • SUMMARY
                                                        • RECOMMENDATIONS
                                                        • BIBLIOGRAPHY

                                                    26

                                                    see everyday human resource practices such as recruitment training performance management

                                                    and workforce surveys can provide powerful levers for enhancing engagement

                                                    Employee Engagement Key Ingredients

                                                    ldquoEmployee Engagement Definedrdquo shows examples of engagement definitions used by various

                                                    corporations and consultancies Clearly definitions of employee engagement vary greatly across

                                                    organizations Many managers wonder how such an elusive concept can be quantified The term

                                                    does encompass several ingredients for which researchers have developed measurement

                                                    techniques These ingredients include the degree to which employees fully occupy themselves in

                                                    their work as well as the strength of their commitment to the employer and role Fortunately

                                                    there is much research on these elements of engagementmdashwork that has deep roots in individual

                                                    and group psychology

                                                    Definition

                                                    ldquoNo company small or large can win over the long run without energized employees who

                                                    believe in the [firms] mission and understand how to achieve it Thats why you need to take the

                                                    measure of employee engagement at least once a year through anonymous surveys in which

                                                    people feel completely safe to speak their mindsrdquo

                                                    -Jack and Suzy Welch-

                                                    Common Themes How Companies Measure Engagement

                                                    Employers typically assess their employeesrsquo engagement levels with company-wide attitude

                                                    or opinion surveys

                                                    27

                                                    1048657 Pride in employer

                                                    1048657 Satisfaction with employer

                                                    1048657 Job satisfaction

                                                    1048657 Opportunity to perform well at challenging work

                                                    1048657 Recognition and positive feedback for onersquos contributions

                                                    1048657 Personal support from onersquos supervisor

                                                    1048657 Effort above and beyond the minimum

                                                    1048657 Understanding the link between onersquos job and the organizationrsquos mission

                                                    1048657 Prospects for future growth with onersquos employer

                                                    1048657 Intention to stay with onersquos employer

                                                    The Link Between Employer Practices and Employee Engagement

                                                    How does an engaged workforce generate valuable business results for an organization The

                                                    process starts with employer practices such as job and task design recruitment selection

                                                    training compensation performance management and career development Such practices affect

                                                    employeesrsquo level of engagement as well as job performance Performance and engagement then

                                                    interact to produce business results Figure 1 depicts these relationships

                                                    28

                                                    EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

                                                    1048657 How do you and other managers in your

                                                    organization define commitment

                                                    1048657 Are some employees in your company

                                                    engaged in their work but not committed to

                                                    the organization Committed to staying with

                                                    your firm but not exactly engaged in their

                                                    work Both engaged and committed

                                                    1048657 To whom are your organizations employees

                                                    committed The company Their supervisor

                                                    Co-workers Team members Customers

                                                    1048657 What business results has commitment from

                                                    1048657 How do you and other managers in your

                                                    organization define employee engagement

                                                    1048657 How do you know that certain employees in

                                                    your company are engaged Do they relish

                                                    their jobs Enjoy specific responsibilities or

                                                    tasks Willingly ldquogo the extra milerdquo

                                                    1048657 In teams departments or business units in

                                                    your company that have a large number of

                                                    engaged employees what business results

                                                    are you seeing Higher productivity Lower

                                                    costs Greater revenues More efficiency

                                                    29

                                                    employees created for your organization For

                                                    example has commitment reduced turnover

                                                    and therefore decreased recruitment hiring

                                                    and training costs

                                                    1048657 What does your company do to reciprocate

                                                    employees commitment Is the organization

                                                    living up to its side of the bargain

                                                    Lower turnover Higher product or service

                                                    quality

                                                    1048657 Conversely how do disengaged employees

                                                    behave and what are the consequent costs

                                                    for their teams units-and your entire

                                                    company

                                                    As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

                                                    temperament attitudes and personality He or she uses these attributes to accomplish work

                                                    behaviors according to organization-defined procedures by applying tools equipment andor

                                                    technology Work behaviors in turn create the products and services that make an organization

                                                    successful We classify work behaviors into three categories those required to accomplish duties

                                                    and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

                                                    employee contributes for the good of the organization (voluntary behaviors) and behaviors

                                                    prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

                                                    other counterproductive or illegal actions) Of course job performance occurs in an

                                                    organizational context which includes elements such as leadership physical setting and social

                                                    setting

                                                    30

                                                    Employers naturally want to encourage workers to perform prescribed and voluntary activities

                                                    while avoiding proscribed ones To achieve these goals organizations use a number of HR

                                                    practices that directly affect the person process and context components of job performance

                                                    Employeesrsquo reactions to these practices determine their levels of engagement and commitment

                                                    31

                                                    Chapter-IV

                                                    32

                                                    LITERATURE OF THE REVIEW

                                                    ldquo Job Satisfaction That Leads To The Commitment Of

                                                    The Employees in The Organisationrdquo

                                                    Literature of Review

                                                    Gerge Bill Authentic Leadership

                                                    In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

                                                    point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

                                                    What he means is that purpose is what drives employee commitment not the financial

                                                    rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

                                                    33

                                                    hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

                                                    are shareholders who can benefit from improved financials what draws people to their

                                                    chosen careers is the work itself and its purpose in the world more than the profit

                                                    possibilities

                                                    Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

                                                    that you cannot inspire employees by urging them to help management get the companyrsquos

                                                    stock price uprdquo

                                                    There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

                                                    authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

                                                    purpose of our work it means recognizing the purpose our organization fulfills that goes

                                                    beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

                                                    contribute to a larger purposerdquo

                                                    In Built to Last Jim Collins and James Porras spend an entire book explaining their five

                                                    year research study of major companies that led to this conclusion about employee

                                                    commitment Purpose within a company is what sustains it profit is important but when

                                                    itrsquos the prime directive companies falter

                                                    -Marshal Goldsmith-

                                                    How to Increase Employee Commitment

                                                    In practice this involves walking the talk being transparent communicating effectively treating

                                                    people equally teaching leading subordinates to increasingly excellent performance ndash and

                                                    responding to subordinates as mature individuals who are owed fairness the truth and

                                                    recognition of their achievements

                                                    34

                                                    Since managers interact directly and frequently with subordinates they are usually more tuned

                                                    in to how employees are feeling than are executives Managers are in a better position to know

                                                    for example when employees are feeling alienated and disengaged from their work which is

                                                    very common today -- and expensive

                                                    Gaining employee commitment results in greater profits because enthusiastic employees stay

                                                    contribute discretionary effort and engage customers Performance soars when customers are

                                                    enthused and stay and when executives managers and employees are a collaborative team

                                                    united in achieving common goals

                                                    But managers are often called middle managers for good reason their job is to motivate and

                                                    guide subordinates while they at the same time are being judged by their bosses Because of

                                                    their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                                                    create relationships with potential allies especially those with greater power who have access to

                                                    top decision makers

                                                    Harvard University Factors that Impact Employee Well Being Commitment and

                                                    Productivity

                                                    Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                                                    corporate bottom line A new trend in our dawning age of social sustainability is that many

                                                    experts believe more attention should be paid to the dotted line - the one signed when a person

                                                    35

                                                    commits to employment at a company New Harvard research validates this approach affirming

                                                    that trust and purpose play a significant role in building successful productive workplaces

                                                    The behavioral research conducted by a team at Harvard University and Massachusetts General

                                                    Hospital identifies the factors most likely to impact 21st century employee well being

                                                    commitment and productivity The researchers found that commitment is largely influenced by

                                                    ones sense of purpose feeling of personal impact and overall trust in the organization

                                                    Productivity is largely affected by the quality of human relationships including cooperative

                                                    social group moods and interaction

                                                    The results lead us to conclude that workplaces that provide positive environments that foster

                                                    interpersonal trust and quality personal relationships create the most committed and productive

                                                    employees says Nancy Etcoff PhD the lead researcher on the study

                                                    Expert Shares Keys to Building Successful Workplace Relationships

                                                    According to business strategist Courtney Anderson JD MBA Outstanding leadership

                                                    today means much more than just doing your job Success is creating an environment that fosters

                                                    happy committed productive team members

                                                    Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                                                    does not have to be difficult The biggest challenge she says is making the time to truly change

                                                    in our overscheduled instant access competitive work environments With a little know-how it

                                                    can be easy to evolve workplace well being and respond to these compelling research results

                                                    -Mark Howell-

                                                    CEO Bright Point

                                                    High-performing companies recognize that employee commitment is a major contributing factor

                                                    toward sustaining long-term success and creating value An engaged employee is involved and

                                                    excited about their work and acts in a manner that will forward the organizationrsquos interest An

                                                    36

                                                    engaged workforce helps optimize and retain talent for the long-term because the employees

                                                    choose to stay even when other employment alternatives exist

                                                    According to Walker Information the top three drivers of employee commitment are

                                                    Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                                                    want to enjoy their work feel they are appreciated and know they are making a contribution to

                                                    their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                                                    and are trusted by their leadership have a greater dedication and are ultimately more productive

                                                    on the job However according to recent data provided by the National Business Research

                                                    Institute (NBRI) only 31 of all employees are truly engaged

                                                    At BrightPoint we take employee engagement seriously and we work to create a culture that

                                                    inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                                                    employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                                                    determined that close to 80 of respondents indicated they were satisfied with their jobs and

                                                    daily activities General employee satisfaction increases when managers take an active interest

                                                    in their employees beyond their day-to-day job responsibilities According to NBRI managers

                                                    that actively coach build relationships and keep an open dialogue with their employees improve

                                                    employee engagement

                                                    We have a diverse workforce where each employee brings unique value and has individual

                                                    needs Managers are learning to manage the individual and not the position In order to give

                                                    managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                                                    leadership training workshops and continual learning resources In 2011 906 of managers at

                                                    BrightPoint NA participated in the development opportunities offered and also made an effort to

                                                    37

                                                    help reinforce the learning of their team members This signals that our leadership team is taking

                                                    an active interest in professional development and its connection to employee commitment

                                                    As BrightPoint continues to increase focus on employee engagement the organization will grow

                                                    stronger and maintain a substantial advantage over our competition Our employees possess the

                                                    knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                                                    through their genuine commitment will deliver what our customers want with increasing

                                                    efficiency and effectiveness Our responsibility is value-creation by growing our business and

                                                    maintaining high levels of customer service and loyalty We believe the best way to accomplish

                                                    this is through a strong committed and engaged workforce

                                                    Performance Model Adopted At Mohali Plant

                                                    38

                                                    Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                                                    39

                                                    Recruiting

                                                    The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                                                    applicants also can influence future employeesrsquo engagement and commitment If your firm has

                                                    designed jobs specifically to engage employees then organization want to ensure that recruiting

                                                    ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                                                    skilled team environment or minimal supervision Applicants who notice and respond to these

                                                    ads will more likely be motivated by these features Also consider how organization might best

                                                    seek candidates from inside your organization When Organisation recruit existing employees for

                                                    desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                                                    commitment (by providing growth and advancement opportunities to employees in return for

                                                    their loyalty) If Organisation recruit from outside when qualified internal candidates are

                                                    available Organization may unwittingly suggest to current employees that your company is not

                                                    willing to reciprocate their commitment Existing staff may then begin questioning their own

                                                    commitment to the firm By contrast organisation recruit external candidates to both the job and

                                                    your organization For these candidates ensure that recruiting messages highlight attractive job

                                                    features organizational values and commitment reciprocity That is in return for performance

                                                    and dedication your company offers competitive pay and benefits flexible work hours and

                                                    learning and career advancement opportunities Also remember that prospective employees have

                                                    multiple commitments You will inevitably have to compete with those commitments as

                                                    organization try to attract candidates to your firm Most people find it easier to make a new

                                                    commitment when it is compatible with their other obligations For example you boost your

                                                    chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                                                    work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                                                    Commitmentrdquo

                                                    40

                                                    Employee Selection

                                                    Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                                                    fill available positions When organisation select the right individuals for the right jobs new

                                                    hires carry out their work more smoothly and experience fewer performance problems The

                                                    result Greater enjoyment ofmdashand engagement inmdashthe job

                                                    To enhance engagement through your selection of employees identify those candidates who are

                                                    best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                                                    that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                                                    they know about the role and having them provide work samples Most candidates will view

                                                    these techniques more positively than tests with less apparent relevance such as personality and

                                                    integrity assessments Successful candidates feel good about having ldquopassed the test and see

                                                    company as careful and capable for having selected them A positive initial impression of an

                                                    employer encourages growth of long-term commitment

                                                    Training and Development

                                                    Training and development can serve as additional levers for enhancing engagement and

                                                    commitment For new hires training usually begins with orientation Orientation presents several

                                                    important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                                                    important it gives you a chance to encourage employee engagement by explaining how the new

                                                    hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                                                    Electronics describe how r company is organized introduce the new employee to his or her co-

                                                    workers give the person a tour of the area where he or she will be working and explain safety

                                                    regulations and other procedural matters In short you foster person-organization fitmdashvital for

                                                    developing productive and dedicated employees Through training you help new and current

                                                    41

                                                    employees acquire the knowledge and skills they need to perform their jobs And employees who

                                                    enhance their skills through training are more likely to engage fully in their work because they

                                                    derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                                                    company as well as their own employability in the job market In addition most companies offer

                                                    higher wages for skilled workers to compensate them for their greater value and to discourage

                                                    turnover

                                                    Compensation

                                                    Like the HR practices discussed above compensation can powerfully influence employee

                                                    engagement and commitment Some compensation components encourage commitment to

                                                    employers while others motivate engagement in the job It is possible to stimulate one and not

                                                    the other though itrsquos generally better to foster both For example a company that offers a strong

                                                    performance incentive system but no retirement plan will probably realize exceptional

                                                    engagement from its workers however they may eventually commit themselves to another

                                                    company that does offer a good retirement plan Meanwhile an organization that offers generous

                                                    retirement benefits but a traditional seniority-based pay grade system may have committed

                                                    employees however these workers might deliver pedestrian performance as they bide their time

                                                    until retirement In designing compensation plans you therefore need to consider employee

                                                    engagement and commitment strategically

                                                    Encourage managers to include employees in the goal-setting process This technique helps to

                                                    ensure that workers understand the goals It also promotes acceptance of challenging objectives

                                                    because people generally feel more committed to goals they have helped define In addition

                                                    consider how you and other managers will recognize and encourage contributions that exceed

                                                    expectations For example when a piece of equipment malfunctions Joe finds other ways to

                                                    maintain production rather than merely shutting down the machine and waiting for the

                                                    42

                                                    maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                                    offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                                    up Performance management processes operate on a continuous basis Therefore they provide

                                                    perhaps the best ongoing opportunities for employers to foster employee engagement and

                                                    commitment For example managers can use routine discussions about performance and

                                                    feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                                    which tasks are most challenging During such discussions managers also can define what going

                                                    above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                                    contributions An employeersquos aspirations and career goals can receive careful attention during

                                                    performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                                    can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                                    your organization and the employeersquos other life commitments Through such means the

                                                    organization personalizes its relationship to each employee and provides support while also

                                                    expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                                    To further engage employees and win their commitment through your performance management

                                                    programs consider how to treat your organizationrsquos most experienced employees In many cases

                                                    these employees understand the intricacies of a job better than their supervisors or managers do

                                                    By virtue of long identification with your organization they may be deeply committed to high-

                                                    level goals They use their expertise to contribute in ways that newer employees simply cannot

                                                    match But many of them also may be planning to retire soon especially if they are from the

                                                    ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                                    a performance management system that recognizes and rewards proactive sharing of knowledge

                                                    and expertise among co-workers For example create knowledge repositories or learning

                                                    histories that can be stored in databases that employees can access and then create incentives

                                                    43

                                                    for people who contribute to and use these repositories Of course effective performance

                                                    management systems also identify employees who are not meeting expectations Failing to

                                                    address problem performance can erode other employeesrsquo engagement and commitment as their

                                                    workloads increase and they conclude that the company is willing to tolerate poor performance

                                                    If feedback coaching and remedial training are of little avail the manager may need to move the

                                                    person to a different position within the company where he or she can make a more valuable

                                                    contribution or let the individual go if there is no good match elsewhere in the organization

                                                    44

                                                    Chapter-V

                                                    RESEARCH METHODOLOGY

                                                    The basic task of research is to generate accurate information for use in decision-making

                                                    Research can be defined as the systematic and objective process of gathering recording and

                                                    analyzing data for aid in making business decisions As the project involves analyzing of

                                                    45

                                                    financial structure the research is exploratory in nature covering financial parameters and come

                                                    of the important ratios to carry out research There are basically two techniques adopted for

                                                    obtaining information

                                                    Primary Data

                                                    Secondary Data

                                                    Primary Data is gathered specifically for the project at hand through personal interviews with

                                                    the accounts officers

                                                    Sample Size = 100 Employees

                                                    Secondary data is previously collected and assembled for some project other than the one at

                                                    hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                                    less expensive than the primary date

                                                    Secondary Data can be obtained from both external and internal sources

                                                    External data may be collected from books and periodicals government sources media and other

                                                    commercial sources

                                                    Internal data is that secondary data which is created recorded or generated by the organization

                                                    As the project is explanatory in nature secondary data is collected from the reports of the

                                                    company books journals and interest Secondary data is gathered from annual reports official

                                                    records and standing orders of the units

                                                    CHAPTER - VI

                                                    DATA ANALYSIS AND INTERPRETATION

                                                    46

                                                    The data after collection is to be processed and analyzed in accordance with the outline

                                                    and down for the purpose at the time of developing research plan

                                                    Technically speaking processing implies editing coding classification and tabulation of

                                                    collected data so that they are amenable to analysis The term analysis refers to the computation

                                                    of certain measures along with searching for pattern groups Thus in the process of analysis

                                                    relationship or difference should be subjected to statistical tests of significance to determine with

                                                    what validity data can be said to indicate any conclusions

                                                    The analysis of data in a general way involves a number of closely related operations

                                                    which are performed with the purpose of summarizing the collected data and organizing them in

                                                    such a manner that they answer the research questions In this study the researcher followed

                                                    above process carefully and it is presented in this chapter

                                                    47

                                                    Table 41 ndash To know the department in which employees are belongs to

                                                    S

                                                    ou rc

                                                    e

                                                    survey data

                                                    Inference

                                                    From the above table it shows that 35 of employees are belongs to

                                                    production department

                                                    FIGURE 41

                                                    S

                                                    SI No

                                                    D

                                                    Department

                                                    N

                                                    No of Respondents

                                                    P

                                                    Percentage

                                                    1

                                                    1

                                                    M

                                                    Mechanical

                                                    3

                                                    30

                                                    3

                                                    30

                                                    2

                                                    2

                                                    E

                                                    Electrical

                                                    2

                                                    25

                                                    2

                                                    25

                                                    3

                                                    3

                                                    P

                                                    Production

                                                    3

                                                    35

                                                    3

                                                    35

                                                    4

                                                    4

                                                    O

                                                    Others

                                                    1

                                                    10

                                                    1

                                                    10

                                                    T

                                                    Total

                                                    1

                                                    100

                                                    1

                                                    100

                                                    48

                                                    REPRESENTS THE DEPARTMENT

                                                    Table 42 ndash To know working experience of the employees

                                                    Source survey data

                                                    Inference

                                                    From the above table it shows that 34 of the employees have 4 ndash 6

                                                    years experience

                                                    S

                                                    SI No

                                                    W

                                                    Work Experience

                                                    N

                                                    No of Respondents

                                                    P

                                                    Percentage

                                                    1

                                                    1

                                                    B

                                                    Below 2 years

                                                    1

                                                    33

                                                    1

                                                    13

                                                    2

                                                    2

                                                    2

                                                    2ndash 4 years

                                                    3

                                                    30

                                                    3

                                                    30

                                                    3

                                                    3

                                                    4

                                                    4ndash 6 years

                                                    3

                                                    34

                                                    3

                                                    34

                                                    4

                                                    4

                                                    A

                                                    Above 6 years

                                                    2

                                                    23

                                                    2

                                                    23

                                                    T

                                                    otal

                                                    1

                                                    100

                                                    1

                                                    100

                                                    49

                                                    FIGURE 42

                                                    REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                                    Table 43 ndash To know the physical working environment

                                                    S

                                                    SI No

                                                    W

                                                    Working Environment

                                                    N

                                                    No of Respondents

                                                    P

                                                    Percentage

                                                    1

                                                    1

                                                    E

                                                    Excellent

                                                    1

                                                    12

                                                    1

                                                    12

                                                    2

                                                    2

                                                    G

                                                    Good

                                                    5

                                                    57

                                                    5

                                                    57

                                                    3

                                                    3

                                                    F

                                                    Fair

                                                    2

                                                    28

                                                    2

                                                    28

                                                    4

                                                    4

                                                    P

                                                    Poor

                                                    0

                                                    03

                                                    0

                                                    33

                                                    5

                                                    5

                                                    V

                                                    Very Poor

                                                    0

                                                    00

                                                    0

                                                    00

                                                    T

                                                    Total

                                                    1

                                                    100

                                                    1

                                                    100

                                                    Source survey data

                                                    Inference

                                                    From the above table it shows that 57 of the employees were feeling good about the working environment

                                                    50

                                                    FIGURE 43

                                                    REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                    51

                                                    Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                    S

                                                    SI No

                                                    N

                                                    Non-Monitory Benefits offered

                                                    to Employees

                                                    N

                                                    No of Respondents

                                                    P

                                                    Percentage

                                                    1

                                                    1

                                                    H

                                                    Highly Satisfied

                                                    1

                                                    14

                                                    1

                                                    14

                                                    2

                                                    2

                                                    S

                                                    Satisfied

                                                    5

                                                    54

                                                    5

                                                    54

                                                    3

                                                    3

                                                    N

                                                    Neither Satisfied nor Dissatisfied

                                                    2

                                                    25

                                                    2

                                                    25

                                                    4

                                                    4

                                                    D

                                                    Dissatisfied

                                                    0

                                                    05

                                                    0

                                                    05

                                                    5

                                                    5

                                                    H

                                                    Highly Dissatisfied

                                                    0

                                                    02

                                                    0

                                                    02

                                                    Total 1

                                                    100

                                                    1

                                                    100

                                                    Source survey data

                                                    Inference

                                                    From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                    FIGURE 44

                                                    REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                    52

                                                    Table 45 ndash To know the satisfaction level of respondents towards the work

                                                    assigned

                                                    Source survey dataInference

                                                    From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                    FIGURE 45

                                                    S

                                                    SI No

                                                    A

                                                    Amount of Work

                                                    N

                                                    No of Respondents

                                                    P

                                                    Percentage

                                                    1

                                                    1

                                                    H

                                                    Highly satisfied

                                                    2

                                                    20

                                                    2

                                                    20

                                                    2

                                                    2

                                                    S

                                                    Satisfied

                                                    4

                                                    45

                                                    4

                                                    45

                                                    3

                                                    3

                                                    N

                                                    Neither Satisfied nor Dissatisfied

                                                    1

                                                    12

                                                    1

                                                    12

                                                    4

                                                    4

                                                    D

                                                    Dissatisfied

                                                    1

                                                    18

                                                    1

                                                    18

                                                    5

                                                    5

                                                    H

                                                    Highly Dissatisfied

                                                    0

                                                    06

                                                    0

                                                    06

                                                    Total 1

                                                    100

                                                    1

                                                    100

                                                    53

                                                    REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                    54

                                                    Table 46 ndash Opinion about the career development programme in their organisation

                                                    S

                                                    SI No

                                                    C

                                                    Career Development

                                                    N

                                                    No of Respondents

                                                    P

                                                    Percentage

                                                    H

                                                    Highly satisfied

                                                    1

                                                    12

                                                    1

                                                    12

                                                    S

                                                    Satisfied

                                                    5

                                                    56

                                                    5

                                                    56

                                                    N

                                                    Neither Satisfied nor Dissatisfied

                                                    2

                                                    22

                                                    2

                                                    22

                                                    D

                                                    Dissatisfied

                                                    1

                                                    10

                                                    1

                                                    10

                                                    H

                                                    Highly Dissatisfied

                                                    0

                                                    00

                                                    0

                                                    00

                                                    Total 1

                                                    100

                                                    1

                                                    100

                                                    Source survey data

                                                    Inference

                                                    From the above table it shows that 56 of the employees were satisfied

                                                    with the opinion about the carrier development programme in their organisation

                                                    FIGURE 46

                                                    REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                    PROGRAMME IN THEIR ORGANISATION

                                                    55

                                                    Table 47 ndash To know the cooperation of co-workers

                                                    S

                                                    SI No

                                                    C

                                                    Co-operation of Workers

                                                    N

                                                    No of Respondents

                                                    P

                                                    Percentage

                                                    1

                                                    1

                                                    H

                                                    Highly satisfied

                                                    2

                                                    20

                                                    2

                                                    20

                                                    2

                                                    2

                                                    S

                                                    Satisfied

                                                    6

                                                    66

                                                    6

                                                    66

                                                    3

                                                    3

                                                    N

                                                    Neither Satisfied nor Dissatisfied

                                                    1

                                                    11

                                                    1

                                                    11

                                                    4

                                                    4

                                                    D

                                                    Dissatisfied

                                                    0

                                                    03

                                                    0

                                                    03

                                                    5

                                                    5

                                                    H

                                                    Highly Dissatisfied

                                                    0

                                                    00

                                                    0

                                                    00

                                                    Total 1

                                                    100

                                                    1

                                                    100

                                                    Source survey data

                                                    Inference

                                                    From the above table it shows that 66 of the employees were satisfied

                                                    with the cooperation of co-workers

                                                    FIGURE 47

                                                    56

                                                    REPRESENTS THE COOPERATION OF CO-WORKERS

                                                    57

                                                    Table 48 ndash To know the satisfaction of Respondents with top management

                                                    S

                                                    SI No

                                                    S

                                                    Satisfaction with Top

                                                    Management

                                                    N

                                                    No of Respondents

                                                    P

                                                    Percentage

                                                    1

                                                    1

                                                    H

                                                    Highly satisfied

                                                    2

                                                    26

                                                    2

                                                    26

                                                    2

                                                    2

                                                    S

                                                    Satisfied

                                                    5

                                                    51

                                                    5

                                                    51

                                                    3

                                                    3

                                                    N

                                                    Neither Satisfied nor Dissatisfied

                                                    1

                                                    17

                                                    1

                                                    17

                                                    4

                                                    4

                                                    D

                                                    Dissatisfied

                                                    0

                                                    06

                                                    0

                                                    06

                                                    5

                                                    5

                                                    H

                                                    Highly dissatisfied

                                                    0

                                                    00

                                                    0

                                                    00

                                                    Total 1

                                                    100

                                                    1

                                                    100

                                                    Source survey data

                                                    Inference

                                                    From the above table it shows that 51 of the employees were satisfied with the top management

                                                    FIGURE 48

                                                    58

                                                    REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                    Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                    Source survey data

                                                    Inference

                                                    From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                    S

                                                    SI

                                                    No

                                                    S

                                                    Satisfaction with Subordinates

                                                    N

                                                    No of Respondents

                                                    P

                                                    Percentage

                                                    1

                                                    1

                                                    H

                                                    Highly satisfied

                                                    1

                                                    12

                                                    1

                                                    12

                                                    2

                                                    2

                                                    S

                                                    Satisfied

                                                    6

                                                    67

                                                    6

                                                    67

                                                    2

                                                    3

                                                    N

                                                    Neither Satisfied nor Dissatisfied

                                                    1

                                                    14

                                                    1

                                                    14

                                                    4

                                                    D

                                                    Dissatisfied

                                                    0

                                                    07

                                                    0

                                                    07

                                                    5

                                                    5

                                                    H

                                                    Highly Dissatisfied

                                                    0

                                                    00

                                                    0

                                                    00

                                                    Total 1

                                                    100

                                                    1

                                                    100

                                                    59

                                                    FIGURE 49

                                                    REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                    60

                                                    Table 410 ndash To know the level of satisfaction regarding nature of job

                                                    S

                                                    SI No

                                                    J

                                                    Job Satisfaction

                                                    N

                                                    No of Respondents

                                                    P

                                                    Percentage

                                                    1

                                                    1

                                                    H

                                                    Highly satisfied

                                                    2

                                                    22

                                                    2

                                                    22

                                                    2

                                                    2

                                                    S

                                                    Satisfied

                                                    5

                                                    56

                                                    5

                                                    56

                                                    3

                                                    3

                                                    N

                                                    Neither Satisfied nor Dissatisfied

                                                    1

                                                    16

                                                    1

                                                    16

                                                    4

                                                    4

                                                    D

                                                    Dissatisfied

                                                    0

                                                    07

                                                    0

                                                    07

                                                    5

                                                    5

                                                    H

                                                    Highly Dissatisfied

                                                    0

                                                    00

                                                    0

                                                    00

                                                    Total 1

                                                    100

                                                    1

                                                    100

                                                    Source survey dataInference

                                                    From the above table it shows that 56 of the employees were satisfied with their job

                                                    FIGURE 410

                                                    61

                                                    REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                    Table 411 ndash To know whether there is any job pressure in their work

                                                    Source survey data

                                                    Inference

                                                    From the above table it shows that 72 of employees said there is job pressure in their work

                                                    FIGURE 411

                                                    REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                    S

                                                    SI No

                                                    J

                                                    Job Pressure

                                                    N

                                                    No of Respondents

                                                    P

                                                    Percentage

                                                    1

                                                    1

                                                    Y

                                                    Yes

                                                    7

                                                    72

                                                    7

                                                    72

                                                    2

                                                    2

                                                    N

                                                    No

                                                    2

                                                    28

                                                    2

                                                    28

                                                    T

                                                    Total

                                                    1

                                                    100

                                                    1

                                                    100

                                                    62

                                                    Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                    amp talents

                                                    S

                                                    SI No

                                                    D

                                                    Development of Skills and

                                                    Talents

                                                    N

                                                    No of Respondents

                                                    P

                                                    Percentage

                                                    1

                                                    1

                                                    H

                                                    Highly Agree

                                                    1

                                                    12

                                                    1

                                                    12

                                                    2

                                                    2

                                                    A

                                                    Agree

                                                    5

                                                    52

                                                    5

                                                    52

                                                    3

                                                    3

                                                    N

                                                    Neither Agree nor Disagree

                                                    2

                                                    28

                                                    2

                                                    28

                                                    4

                                                    4

                                                    D

                                                    Disagree

                                                    0

                                                    06

                                                    0

                                                    06

                                                    5

                                                    5

                                                    H

                                                    Highly Disagree

                                                    0

                                                    02

                                                    0

                                                    02

                                                    Total 1

                                                    100

                                                    1

                                                    100

                                                    Source survey data

                                                    Inference

                                                    From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                    63

                                                    FIRGURE 412

                                                    REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                    64

                                                    Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                    S

                                                    SI No

                                                    W

                                                    Welfare Facilities

                                                    N

                                                    No of Respondents

                                                    P

                                                    Percentage

                                                    1

                                                    1

                                                    H

                                                    Highly satisfied

                                                    0

                                                    09

                                                    9

                                                    09

                                                    2

                                                    2

                                                    S

                                                    Satisfied

                                                    5

                                                    57

                                                    5

                                                    57

                                                    3

                                                    3

                                                    N

                                                    Neither Satisfied nor Dissatisfied

                                                    2

                                                    29

                                                    2

                                                    29

                                                    4

                                                    4

                                                    D

                                                    Dissatisfied

                                                    5

                                                    05

                                                    0

                                                    05

                                                    5

                                                    5

                                                    H

                                                    Highly Dissatisfied

                                                    0

                                                    00

                                                    0

                                                    00

                                                    Total 1

                                                    100

                                                    1

                                                    100

                                                    Source survey data

                                                    Inference

                                                    From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                    FIGURE 413

                                                    REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                    65

                                                    Table 414 ndash To know the employee satisfaction towards the salary

                                                    Source survey data

                                                    Inference

                                                    From the above table it shows that 67 of the employees were satisfied

                                                    with their salary

                                                    FIGURE 414

                                                    REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                    S

                                                    SI No

                                                    P

                                                    Payment Satisfaction

                                                    N

                                                    No of Respondents

                                                    P

                                                    Percentage

                                                    1

                                                    1

                                                    Y

                                                    Yes

                                                    6

                                                    67

                                                    6

                                                    67

                                                    2

                                                    2

                                                    N

                                                    No

                                                    3

                                                    33

                                                    3

                                                    33

                                                    T

                                                    otal

                                                    1

                                                    100

                                                    1

                                                    100

                                                    66

                                                    Table 415 ndash To know the employees willingness amp Commitment Towards

                                                    Organisation

                                                    Source survey data

                                                    Inference

                                                    From the above table it shows that 59 of the employees were willing to

                                                    continue in this organisation

                                                    FIGURE 415

                                                    REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                    S

                                                    SI No

                                                    W

                                                    Willingness to Work

                                                    N

                                                    No of Respondents

                                                    P

                                                    Percentage

                                                    1

                                                    1

                                                    Y

                                                    Yes

                                                    5

                                                    59

                                                    5

                                                    59

                                                    2

                                                    2

                                                    N

                                                    No

                                                    4

                                                    41

                                                    4

                                                    41

                                                    T

                                                    Total

                                                    1

                                                    00

                                                    1

                                                    00

                                                    67

                                                    CHI-SQUARE METHOD

                                                    The chi square test is one of the simplest and most widely used non-

                                                    parametric tests in statistical work As a non-parametric test it can be used to determine

                                                    if categorical data shows dependency or the two classifications are independent It can

                                                    also be used to make comparisons between theoretical population and actual data

                                                    when categories are used

                                                    n

                                                    Chi square χsup2= sum (O-E) sup2 E

                                                    i =1

                                                    Where O= observed frequency

                                                    E= expected frequency

                                                    68

                                                    OBSERVED FREQUENCY

                                                    Table 419 shows the relationship between the department and the job satisfaction

                                                    Over All

                                                    Job

                                                    SatisfactionHighly

                                                    SatisfiedSatisfied

                                                    Neither

                                                    Satisfied nor

                                                    Dissatisfied

                                                    DissatisfiedHighly

                                                    Dissatisfied

                                                    Sub

                                                    Total

                                                    Mechanical 5 6 14 3 2 30

                                                    Electrical 6 8 6 3 2 25

                                                    Production 9 13 7 4 2 35

                                                    Others 2 3 2 2 1 10

                                                    Sub Total 22 30 29 12 7 100

                                                    69

                                                    EXPECTED FREQUENCY

                                                    Over All

                                                    Job

                                                    SatisfactionHighly

                                                    SatisfiedSatisfied

                                                    Neither

                                                    Satisfied nor

                                                    Dissatisfied

                                                    DissatisfiedHighly

                                                    Dissatisfied

                                                    Sub

                                                    Total

                                                    Mechanical 7 8 9 4 2 30

                                                    Electrical 5 8 7 3 2 25

                                                    Production 8 11 10 4 2 35

                                                    Others 2 3 3 1 1 10

                                                    Sub Total 22 30 29 12 7 100

                                                    Null Hypothesis (Ho)

                                                    There is no significant difference between the department and the job satisfaction

                                                    Alternative Hypothesis (Ho)

                                                    There is significant difference between the job satisfaction

                                                    Co Relation

                                                    70

                                                    Chapter-V

                                                    CONCLUSIONS AND

                                                    RECOMMENDATIONS

                                                    71

                                                    CONCLUSION

                                                    On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                    Ltd Mohali made in the previous chapters following conclusions are drawn

                                                    General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                    Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                    environment of the company is very healthy The visitors feel happy after the campus

                                                    Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                    indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                    building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                    Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                    its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                    position by channelising these internal accruals to fund its expansion programmes

                                                    Working results PTL has registered a handsome and constant growth in its profits because

                                                    of a brisk demand for new and better technology electronic items None of the other electronic

                                                    company has shown such a steady growth Philips has recorded the lowest current ratio

                                                    However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                    velocity of creditors and debtors only due to commitment of itrsquos employees

                                                    72

                                                    SUMMARY

                                                    According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                    employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                    development and having a best friend at work

                                                    Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                    than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                    employees may just start whistling while they work It is up to me The corporate culture or

                                                    financial rewards will not make your team successful It is up to you Recognition is one thing

                                                    that is completely in your control

                                                    Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                    more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                    do more with less keeping quality employees becomes even more critical As a manager it is

                                                    your job to bond your best people to your company through recognition And you also must help

                                                    direct and motivate your core performers

                                                    Simple rewards earn big returns There are some relatively simple things you can do that will

                                                    earn big returns For example remember your employees birthdays and work anniversaries find

                                                    out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                    spend time with their kids) make the most of your formal service awards with some preparation

                                                    and a group presentation walk around your department every day and talk to your

                                                    people and thank them sincerely and often

                                                    73

                                                    Make it specific Praise and recognition must be specific to have impact General praise such as

                                                    You do great work actually can have the opposite effect and leave your employees wondering

                                                    Does he have any idea what I really do around here Specific praise links individual

                                                    accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                    customer complaint Great work As you know we value quick resolutions of problems as

                                                    one of our core strategies

                                                    Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                    college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                    your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                    high-impact performers report that they left their last job because No one ever asked me to

                                                    stay

                                                    Forget cash

                                                    Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                    offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                    work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                    recognized and involved they are much less likely to keep asking about money

                                                    Recognize

                                                    Recognition means most to an employee when it is sincere and spontaneous According to the

                                                    largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                    at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                    much too long to recognize and you probably are losing people you do not need to

                                                    74

                                                    Recognition works

                                                    Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                    performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                    ways that build high commitment typically are on the order of 30 to 50 percent

                                                    Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                    Learn to recognize your employees for their efforts thank them often and reward their

                                                    achievements You can awaken them from their anger and apathy and they will fall in love with

                                                    their jobs again Chances are you will work together happily ever after

                                                    So there is direct relation with employee satisfaction and their commitment towards the

                                                    organization and it is also clear from the above discussion that only monetary elements are not

                                                    sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                    and other moral value

                                                    75

                                                    RECOMMENDATIONS

                                                    PHILIPS should increase its capacity utilization It should work at full capacity to

                                                    minimize its cost of production With this increase in capacity utilization the total cost

                                                    will spread over more units thereby decreasing the per unit cost

                                                    PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                    period is quite high in case of debtors as compared to creditors it should be more or less

                                                    equal as it will help in improving company liquidity

                                                    PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                    business as it accounts very less as compare to other businesses of Philips

                                                    Another recommendation for Mohali plant is about the HR department that is they

                                                    should appoint permanent and skilled workers as against casual workers which generally add

                                                    up to the profit of the company

                                                    76

                                                    BIBLIOGRAPHY

                                                    1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                    2 Monthly Journals of Philips Electronics India Ltd

                                                    3 Authentic Leadership Medtronic CEO Bill George

                                                    4 wwwindiaphilipscom

                                                    5 wwwwikipediacom

                                                    6 httpwwwemployeecommitmentcom

                                                    7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                    8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                    9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                    77

                                                    Questionnaire

                                                    Name __________________________________________________________

                                                    Age______________________________ Gender _______________________

                                                    Qualification _______________________ Contact No ___________________

                                                    Q1 In which department you are working

                                                    Electrical Production Mechanical Other

                                                    Q2 What is your working experience

                                                    gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                    Q3 How You like the physical Working Environment of the organization

                                                    Excellent Good Fair Poor Very Poor

                                                    Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                    Highly Dissatisfied Dissatisfied

                                                    Q5 Are you satisfied with your work

                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                    Highly Dissatisfied Dissatisfied

                                                    Q6 Are you satisfied with the career development programe of the company

                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                    Highly Dissatisfied Dissatisfied

                                                    Q7 Is other staff of the organization is co-operative with you

                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                    Highly Dissatisfied Dissatisfied

                                                    Q8 Are you satisfied with top level management

                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                    Highly Dissatisfied Dissatisfied

                                                    78

                                                    Q9 Are you satisfied with your subordinates

                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                    Highly Dissatisfied Dissatisfied

                                                    Q10 Are you satisfied with the nature of the Job

                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                    Highly Dissatisfied Dissatisfied

                                                    Q11 Do you have any Job Pressure in work

                                                    Yes No

                                                    Q12 Do you satisfied with the opportunities provided by the organisation

                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                    Highly Dissatisfied Dissatisfied

                                                    Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                    Highly Dissatisfied Dissatisfied

                                                    Q14 Are you satisfied towards your salary

                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                    Highly Dissatisfied Dissatisfied

                                                    Q15 Are you committed towards the organisation

                                                    Yes No

                                                    Signature

                                                    • SSI No
                                                    • DDepartment
                                                    • NNo of Respondents
                                                    • PPercentage
                                                    • 11
                                                    • MMechanical
                                                    • 330
                                                    • 330
                                                    • 22
                                                    • EElectrical
                                                    • 225
                                                    • 225
                                                    • 33
                                                    • PProduction
                                                    • 335
                                                    • 335
                                                    • 44
                                                    • OOthers
                                                    • 110
                                                    • 110
                                                    • TTotal
                                                    • 1100
                                                    • 1100
                                                    • SSI No
                                                    • WWork Experience
                                                    • NNo of Respondents
                                                    • PPercentage
                                                    • 11
                                                    • BBelow 2 years
                                                    • 133
                                                    • 113
                                                    • 22
                                                    • 2 2ndash 4 years
                                                    • 330
                                                    • 330
                                                    • 33
                                                    • 4 4ndash 6 years
                                                    • 334
                                                    • 334
                                                    • 44
                                                    • AAbove 6 years
                                                    • 223
                                                    • 223
                                                    • Total
                                                    • 1100
                                                    • 1100
                                                    • SSI No
                                                    • AAmount of Work
                                                    • NNo of Respondents
                                                    • PPercentage
                                                    • 11
                                                    • HHighly satisfied
                                                    • 220
                                                    • 220
                                                    • 22
                                                    • SSatisfied
                                                    • 445
                                                    • 445
                                                    • 33
                                                    • NNeither Satisfied nor Dissatisfied
                                                    • 112
                                                    • 112
                                                    • 44
                                                    • DDissatisfied
                                                    • 118
                                                    • 118
                                                    • 55
                                                    • HHighly Dissatisfied
                                                    • 006
                                                    • 006
                                                    • Total
                                                    • 1100
                                                    • 1100
                                                    • SSI No
                                                    • SSatisfaction with Subordinates
                                                    • NNo of Respondents
                                                    • PPercentage
                                                    • 11
                                                    • HHighly satisfied
                                                    • 112
                                                    • 112
                                                    • 22
                                                    • SSatisfied
                                                    • 667
                                                    • 667
                                                    • 23
                                                    • NNeither Satisfied nor Dissatisfied
                                                    • 114
                                                    • 114
                                                    • 4
                                                    • DDissatisfied
                                                    • 007
                                                    • 007
                                                    • 55
                                                    • HHighly Dissatisfied
                                                    • 0 00
                                                    • 000
                                                    • Total
                                                    • 1100
                                                    • 1100
                                                    • SSI No
                                                    • JJob Pressure
                                                    • NNo of Respondents
                                                    • PPercentage
                                                    • 11
                                                    • YYes
                                                    • 772
                                                    • 772
                                                    • 22
                                                    • NNo
                                                    • 228
                                                    • 228
                                                    • TTotal
                                                    • 1100
                                                    • 1100
                                                    • SSI No
                                                    • PPayment Satisfaction
                                                    • NNo of Respondents
                                                    • PPercentage
                                                    • 11
                                                    • YYes
                                                    • 667
                                                    • 667
                                                    • 22
                                                    • NNo
                                                    • 333
                                                    • 333
                                                    • Total
                                                    • 1100
                                                    • 1100
                                                    • SSI No
                                                    • WWillingness to Work
                                                    • NNo of Respondents
                                                    • PPercentage
                                                    • 11
                                                    • YYes
                                                    • 559
                                                    • 559
                                                    • 22
                                                    • NNo
                                                    • 441
                                                    • 441
                                                    • TTotal
                                                    • 100
                                                    • 100
                                                      • MISSION amp VISION
                                                      • Mission
                                                      • Vision
                                                      • Philips Electronics India Limited
                                                        • SSI No
                                                        • WWorking Environment
                                                        • NNo of Respondents
                                                        • PPercentage
                                                        • 11
                                                        • EExcellent
                                                        • 112
                                                        • 112
                                                        • 22
                                                        • GGood
                                                        • 557
                                                        • 557
                                                        • 33
                                                        • FFair
                                                        • 228
                                                        • 228
                                                        • 44
                                                        • PPoor
                                                        • 003
                                                        • 033
                                                        • 55
                                                        • VVery Poor
                                                        • 000
                                                        • 000
                                                        • TTotal
                                                        • 1100
                                                        • 1100
                                                        • SSI No
                                                        • NNon-Monitory Benefits offered to Employees
                                                        • NNo of Respondents
                                                        • PPercentage
                                                        • 11
                                                        • HHighly Satisfied
                                                        • 114
                                                        • 114
                                                        • 22
                                                        • SSatisfied
                                                        • 554
                                                        • 554
                                                        • 33
                                                        • NNeither Satisfied nor Dissatisfied
                                                        • 225
                                                        • 225
                                                        • 44
                                                        • DDissatisfied
                                                        • 005
                                                        • 005
                                                        • 55
                                                        • HHighly Dissatisfied
                                                        • 002
                                                        • 002
                                                        • Total
                                                        • 1100
                                                        • 1100
                                                        • SSI No
                                                        • CCareer Development
                                                        • NNo of Respondents
                                                        • PPercentage
                                                        • HHighly satisfied
                                                        • 112
                                                        • 112
                                                        • SSatisfied
                                                        • 556
                                                        • 556
                                                        • NNeither Satisfied nor Dissatisfied
                                                        • 222
                                                        • 222
                                                        • DDissatisfied
                                                        • 110
                                                        • 110
                                                        • HHighly Dissatisfied
                                                        • 000
                                                        • 000
                                                        • Total
                                                        • 1100
                                                        • 1100
                                                        • SSI No
                                                        • CCo-operation of Workers
                                                        • NNo of Respondents
                                                        • PPercentage
                                                        • 11
                                                        • HHighly satisfied
                                                        • 220
                                                        • 220
                                                        • 22
                                                        • SSatisfied
                                                        • 666
                                                        • 666
                                                        • 33
                                                        • NNeither Satisfied nor Dissatisfied
                                                        • 111
                                                        • 111
                                                        • 44
                                                        • DDissatisfied
                                                        • 003
                                                        • 003
                                                        • 55
                                                        • HHighly Dissatisfied
                                                        • 000
                                                        • 000
                                                        • Total
                                                        • 1100
                                                        • 1100
                                                        • SSI No
                                                        • SSatisfaction with Top Management
                                                        • NNo of Respondents
                                                        • PPercentage
                                                        • 11
                                                        • HHighly satisfied
                                                        • 226
                                                        • 226
                                                        • 22
                                                        • SSatisfied
                                                        • 551
                                                        • 551
                                                        • 33
                                                        • NNeither Satisfied nor Dissatisfied
                                                        • 117
                                                        • 117
                                                        • 44
                                                        • DDissatisfied
                                                        • 006
                                                        • 006
                                                        • 55
                                                        • HHighly dissatisfied
                                                        • 000
                                                        • 000
                                                        • Total
                                                        • 1100
                                                        • 1100
                                                        • SSI No
                                                        • JJob Satisfaction
                                                        • NNo of Respondents
                                                        • PPercentage
                                                        • 11
                                                        • HHighly satisfied
                                                        • 222
                                                        • 222
                                                        • 22
                                                        • SSatisfied
                                                        • 556
                                                        • 556
                                                        • 33
                                                        • NNeither Satisfied nor Dissatisfied
                                                        • 116
                                                        • 116
                                                        • 44
                                                        • DDissatisfied
                                                        • 007
                                                        • 007
                                                        • 55
                                                        • HHighly Dissatisfied
                                                        • 000
                                                        • 000
                                                        • Total
                                                        • 1100
                                                        • 1100
                                                        • SSI No
                                                        • DDevelopment of Skills and Talents
                                                        • NNo of Respondents
                                                        • PPercentage
                                                        • 1 1
                                                        • HHighly Agree
                                                        • 112
                                                        • 112
                                                        • 22
                                                        • AAgree
                                                        • 552
                                                        • 552
                                                        • 33
                                                        • NNeither Agree nor Disagree
                                                        • 228
                                                        • 228
                                                        • 44
                                                        • DDisagree
                                                        • 006
                                                        • 006
                                                        • 55
                                                        • HHighly Disagree
                                                        • 002
                                                        • 002
                                                        • Total
                                                        • 1100
                                                        • 1100
                                                        • SSI No
                                                        • WWelfare Facilities
                                                        • NNo of Respondents
                                                        • PPercentage
                                                        • 11
                                                        • HHighly satisfied
                                                        • 009
                                                        • 909
                                                        • 22
                                                        • SSatisfied
                                                        • 557
                                                        • 557
                                                        • 33
                                                        • NNeither Satisfied nor Dissatisfied
                                                        • 229
                                                        • 229
                                                        • 44
                                                        • DDissatisfied
                                                        • 505
                                                        • 005
                                                        • 55
                                                        • HHighly Dissatisfied
                                                        • 000
                                                        • 000
                                                        • Total
                                                        • 1100
                                                        • 1100
                                                          • SUMMARY
                                                          • RECOMMENDATIONS
                                                          • BIBLIOGRAPHY

                                                      27

                                                      1048657 Pride in employer

                                                      1048657 Satisfaction with employer

                                                      1048657 Job satisfaction

                                                      1048657 Opportunity to perform well at challenging work

                                                      1048657 Recognition and positive feedback for onersquos contributions

                                                      1048657 Personal support from onersquos supervisor

                                                      1048657 Effort above and beyond the minimum

                                                      1048657 Understanding the link between onersquos job and the organizationrsquos mission

                                                      1048657 Prospects for future growth with onersquos employer

                                                      1048657 Intention to stay with onersquos employer

                                                      The Link Between Employer Practices and Employee Engagement

                                                      How does an engaged workforce generate valuable business results for an organization The

                                                      process starts with employer practices such as job and task design recruitment selection

                                                      training compensation performance management and career development Such practices affect

                                                      employeesrsquo level of engagement as well as job performance Performance and engagement then

                                                      interact to produce business results Figure 1 depicts these relationships

                                                      28

                                                      EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

                                                      1048657 How do you and other managers in your

                                                      organization define commitment

                                                      1048657 Are some employees in your company

                                                      engaged in their work but not committed to

                                                      the organization Committed to staying with

                                                      your firm but not exactly engaged in their

                                                      work Both engaged and committed

                                                      1048657 To whom are your organizations employees

                                                      committed The company Their supervisor

                                                      Co-workers Team members Customers

                                                      1048657 What business results has commitment from

                                                      1048657 How do you and other managers in your

                                                      organization define employee engagement

                                                      1048657 How do you know that certain employees in

                                                      your company are engaged Do they relish

                                                      their jobs Enjoy specific responsibilities or

                                                      tasks Willingly ldquogo the extra milerdquo

                                                      1048657 In teams departments or business units in

                                                      your company that have a large number of

                                                      engaged employees what business results

                                                      are you seeing Higher productivity Lower

                                                      costs Greater revenues More efficiency

                                                      29

                                                      employees created for your organization For

                                                      example has commitment reduced turnover

                                                      and therefore decreased recruitment hiring

                                                      and training costs

                                                      1048657 What does your company do to reciprocate

                                                      employees commitment Is the organization

                                                      living up to its side of the bargain

                                                      Lower turnover Higher product or service

                                                      quality

                                                      1048657 Conversely how do disengaged employees

                                                      behave and what are the consequent costs

                                                      for their teams units-and your entire

                                                      company

                                                      As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

                                                      temperament attitudes and personality He or she uses these attributes to accomplish work

                                                      behaviors according to organization-defined procedures by applying tools equipment andor

                                                      technology Work behaviors in turn create the products and services that make an organization

                                                      successful We classify work behaviors into three categories those required to accomplish duties

                                                      and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

                                                      employee contributes for the good of the organization (voluntary behaviors) and behaviors

                                                      prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

                                                      other counterproductive or illegal actions) Of course job performance occurs in an

                                                      organizational context which includes elements such as leadership physical setting and social

                                                      setting

                                                      30

                                                      Employers naturally want to encourage workers to perform prescribed and voluntary activities

                                                      while avoiding proscribed ones To achieve these goals organizations use a number of HR

                                                      practices that directly affect the person process and context components of job performance

                                                      Employeesrsquo reactions to these practices determine their levels of engagement and commitment

                                                      31

                                                      Chapter-IV

                                                      32

                                                      LITERATURE OF THE REVIEW

                                                      ldquo Job Satisfaction That Leads To The Commitment Of

                                                      The Employees in The Organisationrdquo

                                                      Literature of Review

                                                      Gerge Bill Authentic Leadership

                                                      In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

                                                      point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

                                                      What he means is that purpose is what drives employee commitment not the financial

                                                      rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

                                                      33

                                                      hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

                                                      are shareholders who can benefit from improved financials what draws people to their

                                                      chosen careers is the work itself and its purpose in the world more than the profit

                                                      possibilities

                                                      Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

                                                      that you cannot inspire employees by urging them to help management get the companyrsquos

                                                      stock price uprdquo

                                                      There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

                                                      authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

                                                      purpose of our work it means recognizing the purpose our organization fulfills that goes

                                                      beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

                                                      contribute to a larger purposerdquo

                                                      In Built to Last Jim Collins and James Porras spend an entire book explaining their five

                                                      year research study of major companies that led to this conclusion about employee

                                                      commitment Purpose within a company is what sustains it profit is important but when

                                                      itrsquos the prime directive companies falter

                                                      -Marshal Goldsmith-

                                                      How to Increase Employee Commitment

                                                      In practice this involves walking the talk being transparent communicating effectively treating

                                                      people equally teaching leading subordinates to increasingly excellent performance ndash and

                                                      responding to subordinates as mature individuals who are owed fairness the truth and

                                                      recognition of their achievements

                                                      34

                                                      Since managers interact directly and frequently with subordinates they are usually more tuned

                                                      in to how employees are feeling than are executives Managers are in a better position to know

                                                      for example when employees are feeling alienated and disengaged from their work which is

                                                      very common today -- and expensive

                                                      Gaining employee commitment results in greater profits because enthusiastic employees stay

                                                      contribute discretionary effort and engage customers Performance soars when customers are

                                                      enthused and stay and when executives managers and employees are a collaborative team

                                                      united in achieving common goals

                                                      But managers are often called middle managers for good reason their job is to motivate and

                                                      guide subordinates while they at the same time are being judged by their bosses Because of

                                                      their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                                                      create relationships with potential allies especially those with greater power who have access to

                                                      top decision makers

                                                      Harvard University Factors that Impact Employee Well Being Commitment and

                                                      Productivity

                                                      Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                                                      corporate bottom line A new trend in our dawning age of social sustainability is that many

                                                      experts believe more attention should be paid to the dotted line - the one signed when a person

                                                      35

                                                      commits to employment at a company New Harvard research validates this approach affirming

                                                      that trust and purpose play a significant role in building successful productive workplaces

                                                      The behavioral research conducted by a team at Harvard University and Massachusetts General

                                                      Hospital identifies the factors most likely to impact 21st century employee well being

                                                      commitment and productivity The researchers found that commitment is largely influenced by

                                                      ones sense of purpose feeling of personal impact and overall trust in the organization

                                                      Productivity is largely affected by the quality of human relationships including cooperative

                                                      social group moods and interaction

                                                      The results lead us to conclude that workplaces that provide positive environments that foster

                                                      interpersonal trust and quality personal relationships create the most committed and productive

                                                      employees says Nancy Etcoff PhD the lead researcher on the study

                                                      Expert Shares Keys to Building Successful Workplace Relationships

                                                      According to business strategist Courtney Anderson JD MBA Outstanding leadership

                                                      today means much more than just doing your job Success is creating an environment that fosters

                                                      happy committed productive team members

                                                      Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                                                      does not have to be difficult The biggest challenge she says is making the time to truly change

                                                      in our overscheduled instant access competitive work environments With a little know-how it

                                                      can be easy to evolve workplace well being and respond to these compelling research results

                                                      -Mark Howell-

                                                      CEO Bright Point

                                                      High-performing companies recognize that employee commitment is a major contributing factor

                                                      toward sustaining long-term success and creating value An engaged employee is involved and

                                                      excited about their work and acts in a manner that will forward the organizationrsquos interest An

                                                      36

                                                      engaged workforce helps optimize and retain talent for the long-term because the employees

                                                      choose to stay even when other employment alternatives exist

                                                      According to Walker Information the top three drivers of employee commitment are

                                                      Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                                                      want to enjoy their work feel they are appreciated and know they are making a contribution to

                                                      their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                                                      and are trusted by their leadership have a greater dedication and are ultimately more productive

                                                      on the job However according to recent data provided by the National Business Research

                                                      Institute (NBRI) only 31 of all employees are truly engaged

                                                      At BrightPoint we take employee engagement seriously and we work to create a culture that

                                                      inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                                                      employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                                                      determined that close to 80 of respondents indicated they were satisfied with their jobs and

                                                      daily activities General employee satisfaction increases when managers take an active interest

                                                      in their employees beyond their day-to-day job responsibilities According to NBRI managers

                                                      that actively coach build relationships and keep an open dialogue with their employees improve

                                                      employee engagement

                                                      We have a diverse workforce where each employee brings unique value and has individual

                                                      needs Managers are learning to manage the individual and not the position In order to give

                                                      managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                                                      leadership training workshops and continual learning resources In 2011 906 of managers at

                                                      BrightPoint NA participated in the development opportunities offered and also made an effort to

                                                      37

                                                      help reinforce the learning of their team members This signals that our leadership team is taking

                                                      an active interest in professional development and its connection to employee commitment

                                                      As BrightPoint continues to increase focus on employee engagement the organization will grow

                                                      stronger and maintain a substantial advantage over our competition Our employees possess the

                                                      knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                                                      through their genuine commitment will deliver what our customers want with increasing

                                                      efficiency and effectiveness Our responsibility is value-creation by growing our business and

                                                      maintaining high levels of customer service and loyalty We believe the best way to accomplish

                                                      this is through a strong committed and engaged workforce

                                                      Performance Model Adopted At Mohali Plant

                                                      38

                                                      Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                                                      39

                                                      Recruiting

                                                      The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                                                      applicants also can influence future employeesrsquo engagement and commitment If your firm has

                                                      designed jobs specifically to engage employees then organization want to ensure that recruiting

                                                      ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                                                      skilled team environment or minimal supervision Applicants who notice and respond to these

                                                      ads will more likely be motivated by these features Also consider how organization might best

                                                      seek candidates from inside your organization When Organisation recruit existing employees for

                                                      desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                                                      commitment (by providing growth and advancement opportunities to employees in return for

                                                      their loyalty) If Organisation recruit from outside when qualified internal candidates are

                                                      available Organization may unwittingly suggest to current employees that your company is not

                                                      willing to reciprocate their commitment Existing staff may then begin questioning their own

                                                      commitment to the firm By contrast organisation recruit external candidates to both the job and

                                                      your organization For these candidates ensure that recruiting messages highlight attractive job

                                                      features organizational values and commitment reciprocity That is in return for performance

                                                      and dedication your company offers competitive pay and benefits flexible work hours and

                                                      learning and career advancement opportunities Also remember that prospective employees have

                                                      multiple commitments You will inevitably have to compete with those commitments as

                                                      organization try to attract candidates to your firm Most people find it easier to make a new

                                                      commitment when it is compatible with their other obligations For example you boost your

                                                      chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                                                      work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                                                      Commitmentrdquo

                                                      40

                                                      Employee Selection

                                                      Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                                                      fill available positions When organisation select the right individuals for the right jobs new

                                                      hires carry out their work more smoothly and experience fewer performance problems The

                                                      result Greater enjoyment ofmdashand engagement inmdashthe job

                                                      To enhance engagement through your selection of employees identify those candidates who are

                                                      best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                                                      that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                                                      they know about the role and having them provide work samples Most candidates will view

                                                      these techniques more positively than tests with less apparent relevance such as personality and

                                                      integrity assessments Successful candidates feel good about having ldquopassed the test and see

                                                      company as careful and capable for having selected them A positive initial impression of an

                                                      employer encourages growth of long-term commitment

                                                      Training and Development

                                                      Training and development can serve as additional levers for enhancing engagement and

                                                      commitment For new hires training usually begins with orientation Orientation presents several

                                                      important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                                                      important it gives you a chance to encourage employee engagement by explaining how the new

                                                      hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                                                      Electronics describe how r company is organized introduce the new employee to his or her co-

                                                      workers give the person a tour of the area where he or she will be working and explain safety

                                                      regulations and other procedural matters In short you foster person-organization fitmdashvital for

                                                      developing productive and dedicated employees Through training you help new and current

                                                      41

                                                      employees acquire the knowledge and skills they need to perform their jobs And employees who

                                                      enhance their skills through training are more likely to engage fully in their work because they

                                                      derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                                                      company as well as their own employability in the job market In addition most companies offer

                                                      higher wages for skilled workers to compensate them for their greater value and to discourage

                                                      turnover

                                                      Compensation

                                                      Like the HR practices discussed above compensation can powerfully influence employee

                                                      engagement and commitment Some compensation components encourage commitment to

                                                      employers while others motivate engagement in the job It is possible to stimulate one and not

                                                      the other though itrsquos generally better to foster both For example a company that offers a strong

                                                      performance incentive system but no retirement plan will probably realize exceptional

                                                      engagement from its workers however they may eventually commit themselves to another

                                                      company that does offer a good retirement plan Meanwhile an organization that offers generous

                                                      retirement benefits but a traditional seniority-based pay grade system may have committed

                                                      employees however these workers might deliver pedestrian performance as they bide their time

                                                      until retirement In designing compensation plans you therefore need to consider employee

                                                      engagement and commitment strategically

                                                      Encourage managers to include employees in the goal-setting process This technique helps to

                                                      ensure that workers understand the goals It also promotes acceptance of challenging objectives

                                                      because people generally feel more committed to goals they have helped define In addition

                                                      consider how you and other managers will recognize and encourage contributions that exceed

                                                      expectations For example when a piece of equipment malfunctions Joe finds other ways to

                                                      maintain production rather than merely shutting down the machine and waiting for the

                                                      42

                                                      maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                                      offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                                      up Performance management processes operate on a continuous basis Therefore they provide

                                                      perhaps the best ongoing opportunities for employers to foster employee engagement and

                                                      commitment For example managers can use routine discussions about performance and

                                                      feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                                      which tasks are most challenging During such discussions managers also can define what going

                                                      above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                                      contributions An employeersquos aspirations and career goals can receive careful attention during

                                                      performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                                      can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                                      your organization and the employeersquos other life commitments Through such means the

                                                      organization personalizes its relationship to each employee and provides support while also

                                                      expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                                      To further engage employees and win their commitment through your performance management

                                                      programs consider how to treat your organizationrsquos most experienced employees In many cases

                                                      these employees understand the intricacies of a job better than their supervisors or managers do

                                                      By virtue of long identification with your organization they may be deeply committed to high-

                                                      level goals They use their expertise to contribute in ways that newer employees simply cannot

                                                      match But many of them also may be planning to retire soon especially if they are from the

                                                      ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                                      a performance management system that recognizes and rewards proactive sharing of knowledge

                                                      and expertise among co-workers For example create knowledge repositories or learning

                                                      histories that can be stored in databases that employees can access and then create incentives

                                                      43

                                                      for people who contribute to and use these repositories Of course effective performance

                                                      management systems also identify employees who are not meeting expectations Failing to

                                                      address problem performance can erode other employeesrsquo engagement and commitment as their

                                                      workloads increase and they conclude that the company is willing to tolerate poor performance

                                                      If feedback coaching and remedial training are of little avail the manager may need to move the

                                                      person to a different position within the company where he or she can make a more valuable

                                                      contribution or let the individual go if there is no good match elsewhere in the organization

                                                      44

                                                      Chapter-V

                                                      RESEARCH METHODOLOGY

                                                      The basic task of research is to generate accurate information for use in decision-making

                                                      Research can be defined as the systematic and objective process of gathering recording and

                                                      analyzing data for aid in making business decisions As the project involves analyzing of

                                                      45

                                                      financial structure the research is exploratory in nature covering financial parameters and come

                                                      of the important ratios to carry out research There are basically two techniques adopted for

                                                      obtaining information

                                                      Primary Data

                                                      Secondary Data

                                                      Primary Data is gathered specifically for the project at hand through personal interviews with

                                                      the accounts officers

                                                      Sample Size = 100 Employees

                                                      Secondary data is previously collected and assembled for some project other than the one at

                                                      hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                                      less expensive than the primary date

                                                      Secondary Data can be obtained from both external and internal sources

                                                      External data may be collected from books and periodicals government sources media and other

                                                      commercial sources

                                                      Internal data is that secondary data which is created recorded or generated by the organization

                                                      As the project is explanatory in nature secondary data is collected from the reports of the

                                                      company books journals and interest Secondary data is gathered from annual reports official

                                                      records and standing orders of the units

                                                      CHAPTER - VI

                                                      DATA ANALYSIS AND INTERPRETATION

                                                      46

                                                      The data after collection is to be processed and analyzed in accordance with the outline

                                                      and down for the purpose at the time of developing research plan

                                                      Technically speaking processing implies editing coding classification and tabulation of

                                                      collected data so that they are amenable to analysis The term analysis refers to the computation

                                                      of certain measures along with searching for pattern groups Thus in the process of analysis

                                                      relationship or difference should be subjected to statistical tests of significance to determine with

                                                      what validity data can be said to indicate any conclusions

                                                      The analysis of data in a general way involves a number of closely related operations

                                                      which are performed with the purpose of summarizing the collected data and organizing them in

                                                      such a manner that they answer the research questions In this study the researcher followed

                                                      above process carefully and it is presented in this chapter

                                                      47

                                                      Table 41 ndash To know the department in which employees are belongs to

                                                      S

                                                      ou rc

                                                      e

                                                      survey data

                                                      Inference

                                                      From the above table it shows that 35 of employees are belongs to

                                                      production department

                                                      FIGURE 41

                                                      S

                                                      SI No

                                                      D

                                                      Department

                                                      N

                                                      No of Respondents

                                                      P

                                                      Percentage

                                                      1

                                                      1

                                                      M

                                                      Mechanical

                                                      3

                                                      30

                                                      3

                                                      30

                                                      2

                                                      2

                                                      E

                                                      Electrical

                                                      2

                                                      25

                                                      2

                                                      25

                                                      3

                                                      3

                                                      P

                                                      Production

                                                      3

                                                      35

                                                      3

                                                      35

                                                      4

                                                      4

                                                      O

                                                      Others

                                                      1

                                                      10

                                                      1

                                                      10

                                                      T

                                                      Total

                                                      1

                                                      100

                                                      1

                                                      100

                                                      48

                                                      REPRESENTS THE DEPARTMENT

                                                      Table 42 ndash To know working experience of the employees

                                                      Source survey data

                                                      Inference

                                                      From the above table it shows that 34 of the employees have 4 ndash 6

                                                      years experience

                                                      S

                                                      SI No

                                                      W

                                                      Work Experience

                                                      N

                                                      No of Respondents

                                                      P

                                                      Percentage

                                                      1

                                                      1

                                                      B

                                                      Below 2 years

                                                      1

                                                      33

                                                      1

                                                      13

                                                      2

                                                      2

                                                      2

                                                      2ndash 4 years

                                                      3

                                                      30

                                                      3

                                                      30

                                                      3

                                                      3

                                                      4

                                                      4ndash 6 years

                                                      3

                                                      34

                                                      3

                                                      34

                                                      4

                                                      4

                                                      A

                                                      Above 6 years

                                                      2

                                                      23

                                                      2

                                                      23

                                                      T

                                                      otal

                                                      1

                                                      100

                                                      1

                                                      100

                                                      49

                                                      FIGURE 42

                                                      REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                                      Table 43 ndash To know the physical working environment

                                                      S

                                                      SI No

                                                      W

                                                      Working Environment

                                                      N

                                                      No of Respondents

                                                      P

                                                      Percentage

                                                      1

                                                      1

                                                      E

                                                      Excellent

                                                      1

                                                      12

                                                      1

                                                      12

                                                      2

                                                      2

                                                      G

                                                      Good

                                                      5

                                                      57

                                                      5

                                                      57

                                                      3

                                                      3

                                                      F

                                                      Fair

                                                      2

                                                      28

                                                      2

                                                      28

                                                      4

                                                      4

                                                      P

                                                      Poor

                                                      0

                                                      03

                                                      0

                                                      33

                                                      5

                                                      5

                                                      V

                                                      Very Poor

                                                      0

                                                      00

                                                      0

                                                      00

                                                      T

                                                      Total

                                                      1

                                                      100

                                                      1

                                                      100

                                                      Source survey data

                                                      Inference

                                                      From the above table it shows that 57 of the employees were feeling good about the working environment

                                                      50

                                                      FIGURE 43

                                                      REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                      51

                                                      Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                      S

                                                      SI No

                                                      N

                                                      Non-Monitory Benefits offered

                                                      to Employees

                                                      N

                                                      No of Respondents

                                                      P

                                                      Percentage

                                                      1

                                                      1

                                                      H

                                                      Highly Satisfied

                                                      1

                                                      14

                                                      1

                                                      14

                                                      2

                                                      2

                                                      S

                                                      Satisfied

                                                      5

                                                      54

                                                      5

                                                      54

                                                      3

                                                      3

                                                      N

                                                      Neither Satisfied nor Dissatisfied

                                                      2

                                                      25

                                                      2

                                                      25

                                                      4

                                                      4

                                                      D

                                                      Dissatisfied

                                                      0

                                                      05

                                                      0

                                                      05

                                                      5

                                                      5

                                                      H

                                                      Highly Dissatisfied

                                                      0

                                                      02

                                                      0

                                                      02

                                                      Total 1

                                                      100

                                                      1

                                                      100

                                                      Source survey data

                                                      Inference

                                                      From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                      FIGURE 44

                                                      REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                      52

                                                      Table 45 ndash To know the satisfaction level of respondents towards the work

                                                      assigned

                                                      Source survey dataInference

                                                      From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                      FIGURE 45

                                                      S

                                                      SI No

                                                      A

                                                      Amount of Work

                                                      N

                                                      No of Respondents

                                                      P

                                                      Percentage

                                                      1

                                                      1

                                                      H

                                                      Highly satisfied

                                                      2

                                                      20

                                                      2

                                                      20

                                                      2

                                                      2

                                                      S

                                                      Satisfied

                                                      4

                                                      45

                                                      4

                                                      45

                                                      3

                                                      3

                                                      N

                                                      Neither Satisfied nor Dissatisfied

                                                      1

                                                      12

                                                      1

                                                      12

                                                      4

                                                      4

                                                      D

                                                      Dissatisfied

                                                      1

                                                      18

                                                      1

                                                      18

                                                      5

                                                      5

                                                      H

                                                      Highly Dissatisfied

                                                      0

                                                      06

                                                      0

                                                      06

                                                      Total 1

                                                      100

                                                      1

                                                      100

                                                      53

                                                      REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                      54

                                                      Table 46 ndash Opinion about the career development programme in their organisation

                                                      S

                                                      SI No

                                                      C

                                                      Career Development

                                                      N

                                                      No of Respondents

                                                      P

                                                      Percentage

                                                      H

                                                      Highly satisfied

                                                      1

                                                      12

                                                      1

                                                      12

                                                      S

                                                      Satisfied

                                                      5

                                                      56

                                                      5

                                                      56

                                                      N

                                                      Neither Satisfied nor Dissatisfied

                                                      2

                                                      22

                                                      2

                                                      22

                                                      D

                                                      Dissatisfied

                                                      1

                                                      10

                                                      1

                                                      10

                                                      H

                                                      Highly Dissatisfied

                                                      0

                                                      00

                                                      0

                                                      00

                                                      Total 1

                                                      100

                                                      1

                                                      100

                                                      Source survey data

                                                      Inference

                                                      From the above table it shows that 56 of the employees were satisfied

                                                      with the opinion about the carrier development programme in their organisation

                                                      FIGURE 46

                                                      REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                      PROGRAMME IN THEIR ORGANISATION

                                                      55

                                                      Table 47 ndash To know the cooperation of co-workers

                                                      S

                                                      SI No

                                                      C

                                                      Co-operation of Workers

                                                      N

                                                      No of Respondents

                                                      P

                                                      Percentage

                                                      1

                                                      1

                                                      H

                                                      Highly satisfied

                                                      2

                                                      20

                                                      2

                                                      20

                                                      2

                                                      2

                                                      S

                                                      Satisfied

                                                      6

                                                      66

                                                      6

                                                      66

                                                      3

                                                      3

                                                      N

                                                      Neither Satisfied nor Dissatisfied

                                                      1

                                                      11

                                                      1

                                                      11

                                                      4

                                                      4

                                                      D

                                                      Dissatisfied

                                                      0

                                                      03

                                                      0

                                                      03

                                                      5

                                                      5

                                                      H

                                                      Highly Dissatisfied

                                                      0

                                                      00

                                                      0

                                                      00

                                                      Total 1

                                                      100

                                                      1

                                                      100

                                                      Source survey data

                                                      Inference

                                                      From the above table it shows that 66 of the employees were satisfied

                                                      with the cooperation of co-workers

                                                      FIGURE 47

                                                      56

                                                      REPRESENTS THE COOPERATION OF CO-WORKERS

                                                      57

                                                      Table 48 ndash To know the satisfaction of Respondents with top management

                                                      S

                                                      SI No

                                                      S

                                                      Satisfaction with Top

                                                      Management

                                                      N

                                                      No of Respondents

                                                      P

                                                      Percentage

                                                      1

                                                      1

                                                      H

                                                      Highly satisfied

                                                      2

                                                      26

                                                      2

                                                      26

                                                      2

                                                      2

                                                      S

                                                      Satisfied

                                                      5

                                                      51

                                                      5

                                                      51

                                                      3

                                                      3

                                                      N

                                                      Neither Satisfied nor Dissatisfied

                                                      1

                                                      17

                                                      1

                                                      17

                                                      4

                                                      4

                                                      D

                                                      Dissatisfied

                                                      0

                                                      06

                                                      0

                                                      06

                                                      5

                                                      5

                                                      H

                                                      Highly dissatisfied

                                                      0

                                                      00

                                                      0

                                                      00

                                                      Total 1

                                                      100

                                                      1

                                                      100

                                                      Source survey data

                                                      Inference

                                                      From the above table it shows that 51 of the employees were satisfied with the top management

                                                      FIGURE 48

                                                      58

                                                      REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                      Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                      Source survey data

                                                      Inference

                                                      From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                      S

                                                      SI

                                                      No

                                                      S

                                                      Satisfaction with Subordinates

                                                      N

                                                      No of Respondents

                                                      P

                                                      Percentage

                                                      1

                                                      1

                                                      H

                                                      Highly satisfied

                                                      1

                                                      12

                                                      1

                                                      12

                                                      2

                                                      2

                                                      S

                                                      Satisfied

                                                      6

                                                      67

                                                      6

                                                      67

                                                      2

                                                      3

                                                      N

                                                      Neither Satisfied nor Dissatisfied

                                                      1

                                                      14

                                                      1

                                                      14

                                                      4

                                                      D

                                                      Dissatisfied

                                                      0

                                                      07

                                                      0

                                                      07

                                                      5

                                                      5

                                                      H

                                                      Highly Dissatisfied

                                                      0

                                                      00

                                                      0

                                                      00

                                                      Total 1

                                                      100

                                                      1

                                                      100

                                                      59

                                                      FIGURE 49

                                                      REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                      60

                                                      Table 410 ndash To know the level of satisfaction regarding nature of job

                                                      S

                                                      SI No

                                                      J

                                                      Job Satisfaction

                                                      N

                                                      No of Respondents

                                                      P

                                                      Percentage

                                                      1

                                                      1

                                                      H

                                                      Highly satisfied

                                                      2

                                                      22

                                                      2

                                                      22

                                                      2

                                                      2

                                                      S

                                                      Satisfied

                                                      5

                                                      56

                                                      5

                                                      56

                                                      3

                                                      3

                                                      N

                                                      Neither Satisfied nor Dissatisfied

                                                      1

                                                      16

                                                      1

                                                      16

                                                      4

                                                      4

                                                      D

                                                      Dissatisfied

                                                      0

                                                      07

                                                      0

                                                      07

                                                      5

                                                      5

                                                      H

                                                      Highly Dissatisfied

                                                      0

                                                      00

                                                      0

                                                      00

                                                      Total 1

                                                      100

                                                      1

                                                      100

                                                      Source survey dataInference

                                                      From the above table it shows that 56 of the employees were satisfied with their job

                                                      FIGURE 410

                                                      61

                                                      REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                      Table 411 ndash To know whether there is any job pressure in their work

                                                      Source survey data

                                                      Inference

                                                      From the above table it shows that 72 of employees said there is job pressure in their work

                                                      FIGURE 411

                                                      REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                      S

                                                      SI No

                                                      J

                                                      Job Pressure

                                                      N

                                                      No of Respondents

                                                      P

                                                      Percentage

                                                      1

                                                      1

                                                      Y

                                                      Yes

                                                      7

                                                      72

                                                      7

                                                      72

                                                      2

                                                      2

                                                      N

                                                      No

                                                      2

                                                      28

                                                      2

                                                      28

                                                      T

                                                      Total

                                                      1

                                                      100

                                                      1

                                                      100

                                                      62

                                                      Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                      amp talents

                                                      S

                                                      SI No

                                                      D

                                                      Development of Skills and

                                                      Talents

                                                      N

                                                      No of Respondents

                                                      P

                                                      Percentage

                                                      1

                                                      1

                                                      H

                                                      Highly Agree

                                                      1

                                                      12

                                                      1

                                                      12

                                                      2

                                                      2

                                                      A

                                                      Agree

                                                      5

                                                      52

                                                      5

                                                      52

                                                      3

                                                      3

                                                      N

                                                      Neither Agree nor Disagree

                                                      2

                                                      28

                                                      2

                                                      28

                                                      4

                                                      4

                                                      D

                                                      Disagree

                                                      0

                                                      06

                                                      0

                                                      06

                                                      5

                                                      5

                                                      H

                                                      Highly Disagree

                                                      0

                                                      02

                                                      0

                                                      02

                                                      Total 1

                                                      100

                                                      1

                                                      100

                                                      Source survey data

                                                      Inference

                                                      From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                      63

                                                      FIRGURE 412

                                                      REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                      64

                                                      Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                      S

                                                      SI No

                                                      W

                                                      Welfare Facilities

                                                      N

                                                      No of Respondents

                                                      P

                                                      Percentage

                                                      1

                                                      1

                                                      H

                                                      Highly satisfied

                                                      0

                                                      09

                                                      9

                                                      09

                                                      2

                                                      2

                                                      S

                                                      Satisfied

                                                      5

                                                      57

                                                      5

                                                      57

                                                      3

                                                      3

                                                      N

                                                      Neither Satisfied nor Dissatisfied

                                                      2

                                                      29

                                                      2

                                                      29

                                                      4

                                                      4

                                                      D

                                                      Dissatisfied

                                                      5

                                                      05

                                                      0

                                                      05

                                                      5

                                                      5

                                                      H

                                                      Highly Dissatisfied

                                                      0

                                                      00

                                                      0

                                                      00

                                                      Total 1

                                                      100

                                                      1

                                                      100

                                                      Source survey data

                                                      Inference

                                                      From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                      FIGURE 413

                                                      REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                      65

                                                      Table 414 ndash To know the employee satisfaction towards the salary

                                                      Source survey data

                                                      Inference

                                                      From the above table it shows that 67 of the employees were satisfied

                                                      with their salary

                                                      FIGURE 414

                                                      REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                      S

                                                      SI No

                                                      P

                                                      Payment Satisfaction

                                                      N

                                                      No of Respondents

                                                      P

                                                      Percentage

                                                      1

                                                      1

                                                      Y

                                                      Yes

                                                      6

                                                      67

                                                      6

                                                      67

                                                      2

                                                      2

                                                      N

                                                      No

                                                      3

                                                      33

                                                      3

                                                      33

                                                      T

                                                      otal

                                                      1

                                                      100

                                                      1

                                                      100

                                                      66

                                                      Table 415 ndash To know the employees willingness amp Commitment Towards

                                                      Organisation

                                                      Source survey data

                                                      Inference

                                                      From the above table it shows that 59 of the employees were willing to

                                                      continue in this organisation

                                                      FIGURE 415

                                                      REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                      S

                                                      SI No

                                                      W

                                                      Willingness to Work

                                                      N

                                                      No of Respondents

                                                      P

                                                      Percentage

                                                      1

                                                      1

                                                      Y

                                                      Yes

                                                      5

                                                      59

                                                      5

                                                      59

                                                      2

                                                      2

                                                      N

                                                      No

                                                      4

                                                      41

                                                      4

                                                      41

                                                      T

                                                      Total

                                                      1

                                                      00

                                                      1

                                                      00

                                                      67

                                                      CHI-SQUARE METHOD

                                                      The chi square test is one of the simplest and most widely used non-

                                                      parametric tests in statistical work As a non-parametric test it can be used to determine

                                                      if categorical data shows dependency or the two classifications are independent It can

                                                      also be used to make comparisons between theoretical population and actual data

                                                      when categories are used

                                                      n

                                                      Chi square χsup2= sum (O-E) sup2 E

                                                      i =1

                                                      Where O= observed frequency

                                                      E= expected frequency

                                                      68

                                                      OBSERVED FREQUENCY

                                                      Table 419 shows the relationship between the department and the job satisfaction

                                                      Over All

                                                      Job

                                                      SatisfactionHighly

                                                      SatisfiedSatisfied

                                                      Neither

                                                      Satisfied nor

                                                      Dissatisfied

                                                      DissatisfiedHighly

                                                      Dissatisfied

                                                      Sub

                                                      Total

                                                      Mechanical 5 6 14 3 2 30

                                                      Electrical 6 8 6 3 2 25

                                                      Production 9 13 7 4 2 35

                                                      Others 2 3 2 2 1 10

                                                      Sub Total 22 30 29 12 7 100

                                                      69

                                                      EXPECTED FREQUENCY

                                                      Over All

                                                      Job

                                                      SatisfactionHighly

                                                      SatisfiedSatisfied

                                                      Neither

                                                      Satisfied nor

                                                      Dissatisfied

                                                      DissatisfiedHighly

                                                      Dissatisfied

                                                      Sub

                                                      Total

                                                      Mechanical 7 8 9 4 2 30

                                                      Electrical 5 8 7 3 2 25

                                                      Production 8 11 10 4 2 35

                                                      Others 2 3 3 1 1 10

                                                      Sub Total 22 30 29 12 7 100

                                                      Null Hypothesis (Ho)

                                                      There is no significant difference between the department and the job satisfaction

                                                      Alternative Hypothesis (Ho)

                                                      There is significant difference between the job satisfaction

                                                      Co Relation

                                                      70

                                                      Chapter-V

                                                      CONCLUSIONS AND

                                                      RECOMMENDATIONS

                                                      71

                                                      CONCLUSION

                                                      On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                      Ltd Mohali made in the previous chapters following conclusions are drawn

                                                      General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                      Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                      environment of the company is very healthy The visitors feel happy after the campus

                                                      Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                      indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                      building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                      Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                      its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                      position by channelising these internal accruals to fund its expansion programmes

                                                      Working results PTL has registered a handsome and constant growth in its profits because

                                                      of a brisk demand for new and better technology electronic items None of the other electronic

                                                      company has shown such a steady growth Philips has recorded the lowest current ratio

                                                      However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                      velocity of creditors and debtors only due to commitment of itrsquos employees

                                                      72

                                                      SUMMARY

                                                      According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                      employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                      development and having a best friend at work

                                                      Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                      than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                      employees may just start whistling while they work It is up to me The corporate culture or

                                                      financial rewards will not make your team successful It is up to you Recognition is one thing

                                                      that is completely in your control

                                                      Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                      more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                      do more with less keeping quality employees becomes even more critical As a manager it is

                                                      your job to bond your best people to your company through recognition And you also must help

                                                      direct and motivate your core performers

                                                      Simple rewards earn big returns There are some relatively simple things you can do that will

                                                      earn big returns For example remember your employees birthdays and work anniversaries find

                                                      out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                      spend time with their kids) make the most of your formal service awards with some preparation

                                                      and a group presentation walk around your department every day and talk to your

                                                      people and thank them sincerely and often

                                                      73

                                                      Make it specific Praise and recognition must be specific to have impact General praise such as

                                                      You do great work actually can have the opposite effect and leave your employees wondering

                                                      Does he have any idea what I really do around here Specific praise links individual

                                                      accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                      customer complaint Great work As you know we value quick resolutions of problems as

                                                      one of our core strategies

                                                      Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                      college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                      your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                      high-impact performers report that they left their last job because No one ever asked me to

                                                      stay

                                                      Forget cash

                                                      Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                      offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                      work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                      recognized and involved they are much less likely to keep asking about money

                                                      Recognize

                                                      Recognition means most to an employee when it is sincere and spontaneous According to the

                                                      largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                      at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                      much too long to recognize and you probably are losing people you do not need to

                                                      74

                                                      Recognition works

                                                      Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                      performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                      ways that build high commitment typically are on the order of 30 to 50 percent

                                                      Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                      Learn to recognize your employees for their efforts thank them often and reward their

                                                      achievements You can awaken them from their anger and apathy and they will fall in love with

                                                      their jobs again Chances are you will work together happily ever after

                                                      So there is direct relation with employee satisfaction and their commitment towards the

                                                      organization and it is also clear from the above discussion that only monetary elements are not

                                                      sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                      and other moral value

                                                      75

                                                      RECOMMENDATIONS

                                                      PHILIPS should increase its capacity utilization It should work at full capacity to

                                                      minimize its cost of production With this increase in capacity utilization the total cost

                                                      will spread over more units thereby decreasing the per unit cost

                                                      PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                      period is quite high in case of debtors as compared to creditors it should be more or less

                                                      equal as it will help in improving company liquidity

                                                      PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                      business as it accounts very less as compare to other businesses of Philips

                                                      Another recommendation for Mohali plant is about the HR department that is they

                                                      should appoint permanent and skilled workers as against casual workers which generally add

                                                      up to the profit of the company

                                                      76

                                                      BIBLIOGRAPHY

                                                      1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                      2 Monthly Journals of Philips Electronics India Ltd

                                                      3 Authentic Leadership Medtronic CEO Bill George

                                                      4 wwwindiaphilipscom

                                                      5 wwwwikipediacom

                                                      6 httpwwwemployeecommitmentcom

                                                      7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                      8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                      9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                      77

                                                      Questionnaire

                                                      Name __________________________________________________________

                                                      Age______________________________ Gender _______________________

                                                      Qualification _______________________ Contact No ___________________

                                                      Q1 In which department you are working

                                                      Electrical Production Mechanical Other

                                                      Q2 What is your working experience

                                                      gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                      Q3 How You like the physical Working Environment of the organization

                                                      Excellent Good Fair Poor Very Poor

                                                      Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                      Highly Dissatisfied Dissatisfied

                                                      Q5 Are you satisfied with your work

                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                      Highly Dissatisfied Dissatisfied

                                                      Q6 Are you satisfied with the career development programe of the company

                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                      Highly Dissatisfied Dissatisfied

                                                      Q7 Is other staff of the organization is co-operative with you

                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                      Highly Dissatisfied Dissatisfied

                                                      Q8 Are you satisfied with top level management

                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                      Highly Dissatisfied Dissatisfied

                                                      78

                                                      Q9 Are you satisfied with your subordinates

                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                      Highly Dissatisfied Dissatisfied

                                                      Q10 Are you satisfied with the nature of the Job

                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                      Highly Dissatisfied Dissatisfied

                                                      Q11 Do you have any Job Pressure in work

                                                      Yes No

                                                      Q12 Do you satisfied with the opportunities provided by the organisation

                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                      Highly Dissatisfied Dissatisfied

                                                      Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                      Highly Dissatisfied Dissatisfied

                                                      Q14 Are you satisfied towards your salary

                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                      Highly Dissatisfied Dissatisfied

                                                      Q15 Are you committed towards the organisation

                                                      Yes No

                                                      Signature

                                                      • SSI No
                                                      • DDepartment
                                                      • NNo of Respondents
                                                      • PPercentage
                                                      • 11
                                                      • MMechanical
                                                      • 330
                                                      • 330
                                                      • 22
                                                      • EElectrical
                                                      • 225
                                                      • 225
                                                      • 33
                                                      • PProduction
                                                      • 335
                                                      • 335
                                                      • 44
                                                      • OOthers
                                                      • 110
                                                      • 110
                                                      • TTotal
                                                      • 1100
                                                      • 1100
                                                      • SSI No
                                                      • WWork Experience
                                                      • NNo of Respondents
                                                      • PPercentage
                                                      • 11
                                                      • BBelow 2 years
                                                      • 133
                                                      • 113
                                                      • 22
                                                      • 2 2ndash 4 years
                                                      • 330
                                                      • 330
                                                      • 33
                                                      • 4 4ndash 6 years
                                                      • 334
                                                      • 334
                                                      • 44
                                                      • AAbove 6 years
                                                      • 223
                                                      • 223
                                                      • Total
                                                      • 1100
                                                      • 1100
                                                      • SSI No
                                                      • AAmount of Work
                                                      • NNo of Respondents
                                                      • PPercentage
                                                      • 11
                                                      • HHighly satisfied
                                                      • 220
                                                      • 220
                                                      • 22
                                                      • SSatisfied
                                                      • 445
                                                      • 445
                                                      • 33
                                                      • NNeither Satisfied nor Dissatisfied
                                                      • 112
                                                      • 112
                                                      • 44
                                                      • DDissatisfied
                                                      • 118
                                                      • 118
                                                      • 55
                                                      • HHighly Dissatisfied
                                                      • 006
                                                      • 006
                                                      • Total
                                                      • 1100
                                                      • 1100
                                                      • SSI No
                                                      • SSatisfaction with Subordinates
                                                      • NNo of Respondents
                                                      • PPercentage
                                                      • 11
                                                      • HHighly satisfied
                                                      • 112
                                                      • 112
                                                      • 22
                                                      • SSatisfied
                                                      • 667
                                                      • 667
                                                      • 23
                                                      • NNeither Satisfied nor Dissatisfied
                                                      • 114
                                                      • 114
                                                      • 4
                                                      • DDissatisfied
                                                      • 007
                                                      • 007
                                                      • 55
                                                      • HHighly Dissatisfied
                                                      • 0 00
                                                      • 000
                                                      • Total
                                                      • 1100
                                                      • 1100
                                                      • SSI No
                                                      • JJob Pressure
                                                      • NNo of Respondents
                                                      • PPercentage
                                                      • 11
                                                      • YYes
                                                      • 772
                                                      • 772
                                                      • 22
                                                      • NNo
                                                      • 228
                                                      • 228
                                                      • TTotal
                                                      • 1100
                                                      • 1100
                                                      • SSI No
                                                      • PPayment Satisfaction
                                                      • NNo of Respondents
                                                      • PPercentage
                                                      • 11
                                                      • YYes
                                                      • 667
                                                      • 667
                                                      • 22
                                                      • NNo
                                                      • 333
                                                      • 333
                                                      • Total
                                                      • 1100
                                                      • 1100
                                                      • SSI No
                                                      • WWillingness to Work
                                                      • NNo of Respondents
                                                      • PPercentage
                                                      • 11
                                                      • YYes
                                                      • 559
                                                      • 559
                                                      • 22
                                                      • NNo
                                                      • 441
                                                      • 441
                                                      • TTotal
                                                      • 100
                                                      • 100
                                                        • MISSION amp VISION
                                                        • Mission
                                                        • Vision
                                                        • Philips Electronics India Limited
                                                          • SSI No
                                                          • WWorking Environment
                                                          • NNo of Respondents
                                                          • PPercentage
                                                          • 11
                                                          • EExcellent
                                                          • 112
                                                          • 112
                                                          • 22
                                                          • GGood
                                                          • 557
                                                          • 557
                                                          • 33
                                                          • FFair
                                                          • 228
                                                          • 228
                                                          • 44
                                                          • PPoor
                                                          • 003
                                                          • 033
                                                          • 55
                                                          • VVery Poor
                                                          • 000
                                                          • 000
                                                          • TTotal
                                                          • 1100
                                                          • 1100
                                                          • SSI No
                                                          • NNon-Monitory Benefits offered to Employees
                                                          • NNo of Respondents
                                                          • PPercentage
                                                          • 11
                                                          • HHighly Satisfied
                                                          • 114
                                                          • 114
                                                          • 22
                                                          • SSatisfied
                                                          • 554
                                                          • 554
                                                          • 33
                                                          • NNeither Satisfied nor Dissatisfied
                                                          • 225
                                                          • 225
                                                          • 44
                                                          • DDissatisfied
                                                          • 005
                                                          • 005
                                                          • 55
                                                          • HHighly Dissatisfied
                                                          • 002
                                                          • 002
                                                          • Total
                                                          • 1100
                                                          • 1100
                                                          • SSI No
                                                          • CCareer Development
                                                          • NNo of Respondents
                                                          • PPercentage
                                                          • HHighly satisfied
                                                          • 112
                                                          • 112
                                                          • SSatisfied
                                                          • 556
                                                          • 556
                                                          • NNeither Satisfied nor Dissatisfied
                                                          • 222
                                                          • 222
                                                          • DDissatisfied
                                                          • 110
                                                          • 110
                                                          • HHighly Dissatisfied
                                                          • 000
                                                          • 000
                                                          • Total
                                                          • 1100
                                                          • 1100
                                                          • SSI No
                                                          • CCo-operation of Workers
                                                          • NNo of Respondents
                                                          • PPercentage
                                                          • 11
                                                          • HHighly satisfied
                                                          • 220
                                                          • 220
                                                          • 22
                                                          • SSatisfied
                                                          • 666
                                                          • 666
                                                          • 33
                                                          • NNeither Satisfied nor Dissatisfied
                                                          • 111
                                                          • 111
                                                          • 44
                                                          • DDissatisfied
                                                          • 003
                                                          • 003
                                                          • 55
                                                          • HHighly Dissatisfied
                                                          • 000
                                                          • 000
                                                          • Total
                                                          • 1100
                                                          • 1100
                                                          • SSI No
                                                          • SSatisfaction with Top Management
                                                          • NNo of Respondents
                                                          • PPercentage
                                                          • 11
                                                          • HHighly satisfied
                                                          • 226
                                                          • 226
                                                          • 22
                                                          • SSatisfied
                                                          • 551
                                                          • 551
                                                          • 33
                                                          • NNeither Satisfied nor Dissatisfied
                                                          • 117
                                                          • 117
                                                          • 44
                                                          • DDissatisfied
                                                          • 006
                                                          • 006
                                                          • 55
                                                          • HHighly dissatisfied
                                                          • 000
                                                          • 000
                                                          • Total
                                                          • 1100
                                                          • 1100
                                                          • SSI No
                                                          • JJob Satisfaction
                                                          • NNo of Respondents
                                                          • PPercentage
                                                          • 11
                                                          • HHighly satisfied
                                                          • 222
                                                          • 222
                                                          • 22
                                                          • SSatisfied
                                                          • 556
                                                          • 556
                                                          • 33
                                                          • NNeither Satisfied nor Dissatisfied
                                                          • 116
                                                          • 116
                                                          • 44
                                                          • DDissatisfied
                                                          • 007
                                                          • 007
                                                          • 55
                                                          • HHighly Dissatisfied
                                                          • 000
                                                          • 000
                                                          • Total
                                                          • 1100
                                                          • 1100
                                                          • SSI No
                                                          • DDevelopment of Skills and Talents
                                                          • NNo of Respondents
                                                          • PPercentage
                                                          • 1 1
                                                          • HHighly Agree
                                                          • 112
                                                          • 112
                                                          • 22
                                                          • AAgree
                                                          • 552
                                                          • 552
                                                          • 33
                                                          • NNeither Agree nor Disagree
                                                          • 228
                                                          • 228
                                                          • 44
                                                          • DDisagree
                                                          • 006
                                                          • 006
                                                          • 55
                                                          • HHighly Disagree
                                                          • 002
                                                          • 002
                                                          • Total
                                                          • 1100
                                                          • 1100
                                                          • SSI No
                                                          • WWelfare Facilities
                                                          • NNo of Respondents
                                                          • PPercentage
                                                          • 11
                                                          • HHighly satisfied
                                                          • 009
                                                          • 909
                                                          • 22
                                                          • SSatisfied
                                                          • 557
                                                          • 557
                                                          • 33
                                                          • NNeither Satisfied nor Dissatisfied
                                                          • 229
                                                          • 229
                                                          • 44
                                                          • DDissatisfied
                                                          • 505
                                                          • 005
                                                          • 55
                                                          • HHighly Dissatisfied
                                                          • 000
                                                          • 000
                                                          • Total
                                                          • 1100
                                                          • 1100
                                                            • SUMMARY
                                                            • RECOMMENDATIONS
                                                            • BIBLIOGRAPHY

                                                        28

                                                        EMPLOYEE COMMITMENT EMPLOYEE ENGAGEMENT

                                                        1048657 How do you and other managers in your

                                                        organization define commitment

                                                        1048657 Are some employees in your company

                                                        engaged in their work but not committed to

                                                        the organization Committed to staying with

                                                        your firm but not exactly engaged in their

                                                        work Both engaged and committed

                                                        1048657 To whom are your organizations employees

                                                        committed The company Their supervisor

                                                        Co-workers Team members Customers

                                                        1048657 What business results has commitment from

                                                        1048657 How do you and other managers in your

                                                        organization define employee engagement

                                                        1048657 How do you know that certain employees in

                                                        your company are engaged Do they relish

                                                        their jobs Enjoy specific responsibilities or

                                                        tasks Willingly ldquogo the extra milerdquo

                                                        1048657 In teams departments or business units in

                                                        your company that have a large number of

                                                        engaged employees what business results

                                                        are you seeing Higher productivity Lower

                                                        costs Greater revenues More efficiency

                                                        29

                                                        employees created for your organization For

                                                        example has commitment reduced turnover

                                                        and therefore decreased recruitment hiring

                                                        and training costs

                                                        1048657 What does your company do to reciprocate

                                                        employees commitment Is the organization

                                                        living up to its side of the bargain

                                                        Lower turnover Higher product or service

                                                        quality

                                                        1048657 Conversely how do disengaged employees

                                                        behave and what are the consequent costs

                                                        for their teams units-and your entire

                                                        company

                                                        As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

                                                        temperament attitudes and personality He or she uses these attributes to accomplish work

                                                        behaviors according to organization-defined procedures by applying tools equipment andor

                                                        technology Work behaviors in turn create the products and services that make an organization

                                                        successful We classify work behaviors into three categories those required to accomplish duties

                                                        and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

                                                        employee contributes for the good of the organization (voluntary behaviors) and behaviors

                                                        prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

                                                        other counterproductive or illegal actions) Of course job performance occurs in an

                                                        organizational context which includes elements such as leadership physical setting and social

                                                        setting

                                                        30

                                                        Employers naturally want to encourage workers to perform prescribed and voluntary activities

                                                        while avoiding proscribed ones To achieve these goals organizations use a number of HR

                                                        practices that directly affect the person process and context components of job performance

                                                        Employeesrsquo reactions to these practices determine their levels of engagement and commitment

                                                        31

                                                        Chapter-IV

                                                        32

                                                        LITERATURE OF THE REVIEW

                                                        ldquo Job Satisfaction That Leads To The Commitment Of

                                                        The Employees in The Organisationrdquo

                                                        Literature of Review

                                                        Gerge Bill Authentic Leadership

                                                        In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

                                                        point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

                                                        What he means is that purpose is what drives employee commitment not the financial

                                                        rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

                                                        33

                                                        hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

                                                        are shareholders who can benefit from improved financials what draws people to their

                                                        chosen careers is the work itself and its purpose in the world more than the profit

                                                        possibilities

                                                        Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

                                                        that you cannot inspire employees by urging them to help management get the companyrsquos

                                                        stock price uprdquo

                                                        There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

                                                        authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

                                                        purpose of our work it means recognizing the purpose our organization fulfills that goes

                                                        beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

                                                        contribute to a larger purposerdquo

                                                        In Built to Last Jim Collins and James Porras spend an entire book explaining their five

                                                        year research study of major companies that led to this conclusion about employee

                                                        commitment Purpose within a company is what sustains it profit is important but when

                                                        itrsquos the prime directive companies falter

                                                        -Marshal Goldsmith-

                                                        How to Increase Employee Commitment

                                                        In practice this involves walking the talk being transparent communicating effectively treating

                                                        people equally teaching leading subordinates to increasingly excellent performance ndash and

                                                        responding to subordinates as mature individuals who are owed fairness the truth and

                                                        recognition of their achievements

                                                        34

                                                        Since managers interact directly and frequently with subordinates they are usually more tuned

                                                        in to how employees are feeling than are executives Managers are in a better position to know

                                                        for example when employees are feeling alienated and disengaged from their work which is

                                                        very common today -- and expensive

                                                        Gaining employee commitment results in greater profits because enthusiastic employees stay

                                                        contribute discretionary effort and engage customers Performance soars when customers are

                                                        enthused and stay and when executives managers and employees are a collaborative team

                                                        united in achieving common goals

                                                        But managers are often called middle managers for good reason their job is to motivate and

                                                        guide subordinates while they at the same time are being judged by their bosses Because of

                                                        their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                                                        create relationships with potential allies especially those with greater power who have access to

                                                        top decision makers

                                                        Harvard University Factors that Impact Employee Well Being Commitment and

                                                        Productivity

                                                        Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                                                        corporate bottom line A new trend in our dawning age of social sustainability is that many

                                                        experts believe more attention should be paid to the dotted line - the one signed when a person

                                                        35

                                                        commits to employment at a company New Harvard research validates this approach affirming

                                                        that trust and purpose play a significant role in building successful productive workplaces

                                                        The behavioral research conducted by a team at Harvard University and Massachusetts General

                                                        Hospital identifies the factors most likely to impact 21st century employee well being

                                                        commitment and productivity The researchers found that commitment is largely influenced by

                                                        ones sense of purpose feeling of personal impact and overall trust in the organization

                                                        Productivity is largely affected by the quality of human relationships including cooperative

                                                        social group moods and interaction

                                                        The results lead us to conclude that workplaces that provide positive environments that foster

                                                        interpersonal trust and quality personal relationships create the most committed and productive

                                                        employees says Nancy Etcoff PhD the lead researcher on the study

                                                        Expert Shares Keys to Building Successful Workplace Relationships

                                                        According to business strategist Courtney Anderson JD MBA Outstanding leadership

                                                        today means much more than just doing your job Success is creating an environment that fosters

                                                        happy committed productive team members

                                                        Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                                                        does not have to be difficult The biggest challenge she says is making the time to truly change

                                                        in our overscheduled instant access competitive work environments With a little know-how it

                                                        can be easy to evolve workplace well being and respond to these compelling research results

                                                        -Mark Howell-

                                                        CEO Bright Point

                                                        High-performing companies recognize that employee commitment is a major contributing factor

                                                        toward sustaining long-term success and creating value An engaged employee is involved and

                                                        excited about their work and acts in a manner that will forward the organizationrsquos interest An

                                                        36

                                                        engaged workforce helps optimize and retain talent for the long-term because the employees

                                                        choose to stay even when other employment alternatives exist

                                                        According to Walker Information the top three drivers of employee commitment are

                                                        Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                                                        want to enjoy their work feel they are appreciated and know they are making a contribution to

                                                        their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                                                        and are trusted by their leadership have a greater dedication and are ultimately more productive

                                                        on the job However according to recent data provided by the National Business Research

                                                        Institute (NBRI) only 31 of all employees are truly engaged

                                                        At BrightPoint we take employee engagement seriously and we work to create a culture that

                                                        inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                                                        employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                                                        determined that close to 80 of respondents indicated they were satisfied with their jobs and

                                                        daily activities General employee satisfaction increases when managers take an active interest

                                                        in their employees beyond their day-to-day job responsibilities According to NBRI managers

                                                        that actively coach build relationships and keep an open dialogue with their employees improve

                                                        employee engagement

                                                        We have a diverse workforce where each employee brings unique value and has individual

                                                        needs Managers are learning to manage the individual and not the position In order to give

                                                        managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                                                        leadership training workshops and continual learning resources In 2011 906 of managers at

                                                        BrightPoint NA participated in the development opportunities offered and also made an effort to

                                                        37

                                                        help reinforce the learning of their team members This signals that our leadership team is taking

                                                        an active interest in professional development and its connection to employee commitment

                                                        As BrightPoint continues to increase focus on employee engagement the organization will grow

                                                        stronger and maintain a substantial advantage over our competition Our employees possess the

                                                        knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                                                        through their genuine commitment will deliver what our customers want with increasing

                                                        efficiency and effectiveness Our responsibility is value-creation by growing our business and

                                                        maintaining high levels of customer service and loyalty We believe the best way to accomplish

                                                        this is through a strong committed and engaged workforce

                                                        Performance Model Adopted At Mohali Plant

                                                        38

                                                        Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                                                        39

                                                        Recruiting

                                                        The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                                                        applicants also can influence future employeesrsquo engagement and commitment If your firm has

                                                        designed jobs specifically to engage employees then organization want to ensure that recruiting

                                                        ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                                                        skilled team environment or minimal supervision Applicants who notice and respond to these

                                                        ads will more likely be motivated by these features Also consider how organization might best

                                                        seek candidates from inside your organization When Organisation recruit existing employees for

                                                        desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                                                        commitment (by providing growth and advancement opportunities to employees in return for

                                                        their loyalty) If Organisation recruit from outside when qualified internal candidates are

                                                        available Organization may unwittingly suggest to current employees that your company is not

                                                        willing to reciprocate their commitment Existing staff may then begin questioning their own

                                                        commitment to the firm By contrast organisation recruit external candidates to both the job and

                                                        your organization For these candidates ensure that recruiting messages highlight attractive job

                                                        features organizational values and commitment reciprocity That is in return for performance

                                                        and dedication your company offers competitive pay and benefits flexible work hours and

                                                        learning and career advancement opportunities Also remember that prospective employees have

                                                        multiple commitments You will inevitably have to compete with those commitments as

                                                        organization try to attract candidates to your firm Most people find it easier to make a new

                                                        commitment when it is compatible with their other obligations For example you boost your

                                                        chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                                                        work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                                                        Commitmentrdquo

                                                        40

                                                        Employee Selection

                                                        Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                                                        fill available positions When organisation select the right individuals for the right jobs new

                                                        hires carry out their work more smoothly and experience fewer performance problems The

                                                        result Greater enjoyment ofmdashand engagement inmdashthe job

                                                        To enhance engagement through your selection of employees identify those candidates who are

                                                        best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                                                        that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                                                        they know about the role and having them provide work samples Most candidates will view

                                                        these techniques more positively than tests with less apparent relevance such as personality and

                                                        integrity assessments Successful candidates feel good about having ldquopassed the test and see

                                                        company as careful and capable for having selected them A positive initial impression of an

                                                        employer encourages growth of long-term commitment

                                                        Training and Development

                                                        Training and development can serve as additional levers for enhancing engagement and

                                                        commitment For new hires training usually begins with orientation Orientation presents several

                                                        important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                                                        important it gives you a chance to encourage employee engagement by explaining how the new

                                                        hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                                                        Electronics describe how r company is organized introduce the new employee to his or her co-

                                                        workers give the person a tour of the area where he or she will be working and explain safety

                                                        regulations and other procedural matters In short you foster person-organization fitmdashvital for

                                                        developing productive and dedicated employees Through training you help new and current

                                                        41

                                                        employees acquire the knowledge and skills they need to perform their jobs And employees who

                                                        enhance their skills through training are more likely to engage fully in their work because they

                                                        derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                                                        company as well as their own employability in the job market In addition most companies offer

                                                        higher wages for skilled workers to compensate them for their greater value and to discourage

                                                        turnover

                                                        Compensation

                                                        Like the HR practices discussed above compensation can powerfully influence employee

                                                        engagement and commitment Some compensation components encourage commitment to

                                                        employers while others motivate engagement in the job It is possible to stimulate one and not

                                                        the other though itrsquos generally better to foster both For example a company that offers a strong

                                                        performance incentive system but no retirement plan will probably realize exceptional

                                                        engagement from its workers however they may eventually commit themselves to another

                                                        company that does offer a good retirement plan Meanwhile an organization that offers generous

                                                        retirement benefits but a traditional seniority-based pay grade system may have committed

                                                        employees however these workers might deliver pedestrian performance as they bide their time

                                                        until retirement In designing compensation plans you therefore need to consider employee

                                                        engagement and commitment strategically

                                                        Encourage managers to include employees in the goal-setting process This technique helps to

                                                        ensure that workers understand the goals It also promotes acceptance of challenging objectives

                                                        because people generally feel more committed to goals they have helped define In addition

                                                        consider how you and other managers will recognize and encourage contributions that exceed

                                                        expectations For example when a piece of equipment malfunctions Joe finds other ways to

                                                        maintain production rather than merely shutting down the machine and waiting for the

                                                        42

                                                        maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                                        offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                                        up Performance management processes operate on a continuous basis Therefore they provide

                                                        perhaps the best ongoing opportunities for employers to foster employee engagement and

                                                        commitment For example managers can use routine discussions about performance and

                                                        feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                                        which tasks are most challenging During such discussions managers also can define what going

                                                        above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                                        contributions An employeersquos aspirations and career goals can receive careful attention during

                                                        performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                                        can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                                        your organization and the employeersquos other life commitments Through such means the

                                                        organization personalizes its relationship to each employee and provides support while also

                                                        expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                                        To further engage employees and win their commitment through your performance management

                                                        programs consider how to treat your organizationrsquos most experienced employees In many cases

                                                        these employees understand the intricacies of a job better than their supervisors or managers do

                                                        By virtue of long identification with your organization they may be deeply committed to high-

                                                        level goals They use their expertise to contribute in ways that newer employees simply cannot

                                                        match But many of them also may be planning to retire soon especially if they are from the

                                                        ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                                        a performance management system that recognizes and rewards proactive sharing of knowledge

                                                        and expertise among co-workers For example create knowledge repositories or learning

                                                        histories that can be stored in databases that employees can access and then create incentives

                                                        43

                                                        for people who contribute to and use these repositories Of course effective performance

                                                        management systems also identify employees who are not meeting expectations Failing to

                                                        address problem performance can erode other employeesrsquo engagement and commitment as their

                                                        workloads increase and they conclude that the company is willing to tolerate poor performance

                                                        If feedback coaching and remedial training are of little avail the manager may need to move the

                                                        person to a different position within the company where he or she can make a more valuable

                                                        contribution or let the individual go if there is no good match elsewhere in the organization

                                                        44

                                                        Chapter-V

                                                        RESEARCH METHODOLOGY

                                                        The basic task of research is to generate accurate information for use in decision-making

                                                        Research can be defined as the systematic and objective process of gathering recording and

                                                        analyzing data for aid in making business decisions As the project involves analyzing of

                                                        45

                                                        financial structure the research is exploratory in nature covering financial parameters and come

                                                        of the important ratios to carry out research There are basically two techniques adopted for

                                                        obtaining information

                                                        Primary Data

                                                        Secondary Data

                                                        Primary Data is gathered specifically for the project at hand through personal interviews with

                                                        the accounts officers

                                                        Sample Size = 100 Employees

                                                        Secondary data is previously collected and assembled for some project other than the one at

                                                        hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                                        less expensive than the primary date

                                                        Secondary Data can be obtained from both external and internal sources

                                                        External data may be collected from books and periodicals government sources media and other

                                                        commercial sources

                                                        Internal data is that secondary data which is created recorded or generated by the organization

                                                        As the project is explanatory in nature secondary data is collected from the reports of the

                                                        company books journals and interest Secondary data is gathered from annual reports official

                                                        records and standing orders of the units

                                                        CHAPTER - VI

                                                        DATA ANALYSIS AND INTERPRETATION

                                                        46

                                                        The data after collection is to be processed and analyzed in accordance with the outline

                                                        and down for the purpose at the time of developing research plan

                                                        Technically speaking processing implies editing coding classification and tabulation of

                                                        collected data so that they are amenable to analysis The term analysis refers to the computation

                                                        of certain measures along with searching for pattern groups Thus in the process of analysis

                                                        relationship or difference should be subjected to statistical tests of significance to determine with

                                                        what validity data can be said to indicate any conclusions

                                                        The analysis of data in a general way involves a number of closely related operations

                                                        which are performed with the purpose of summarizing the collected data and organizing them in

                                                        such a manner that they answer the research questions In this study the researcher followed

                                                        above process carefully and it is presented in this chapter

                                                        47

                                                        Table 41 ndash To know the department in which employees are belongs to

                                                        S

                                                        ou rc

                                                        e

                                                        survey data

                                                        Inference

                                                        From the above table it shows that 35 of employees are belongs to

                                                        production department

                                                        FIGURE 41

                                                        S

                                                        SI No

                                                        D

                                                        Department

                                                        N

                                                        No of Respondents

                                                        P

                                                        Percentage

                                                        1

                                                        1

                                                        M

                                                        Mechanical

                                                        3

                                                        30

                                                        3

                                                        30

                                                        2

                                                        2

                                                        E

                                                        Electrical

                                                        2

                                                        25

                                                        2

                                                        25

                                                        3

                                                        3

                                                        P

                                                        Production

                                                        3

                                                        35

                                                        3

                                                        35

                                                        4

                                                        4

                                                        O

                                                        Others

                                                        1

                                                        10

                                                        1

                                                        10

                                                        T

                                                        Total

                                                        1

                                                        100

                                                        1

                                                        100

                                                        48

                                                        REPRESENTS THE DEPARTMENT

                                                        Table 42 ndash To know working experience of the employees

                                                        Source survey data

                                                        Inference

                                                        From the above table it shows that 34 of the employees have 4 ndash 6

                                                        years experience

                                                        S

                                                        SI No

                                                        W

                                                        Work Experience

                                                        N

                                                        No of Respondents

                                                        P

                                                        Percentage

                                                        1

                                                        1

                                                        B

                                                        Below 2 years

                                                        1

                                                        33

                                                        1

                                                        13

                                                        2

                                                        2

                                                        2

                                                        2ndash 4 years

                                                        3

                                                        30

                                                        3

                                                        30

                                                        3

                                                        3

                                                        4

                                                        4ndash 6 years

                                                        3

                                                        34

                                                        3

                                                        34

                                                        4

                                                        4

                                                        A

                                                        Above 6 years

                                                        2

                                                        23

                                                        2

                                                        23

                                                        T

                                                        otal

                                                        1

                                                        100

                                                        1

                                                        100

                                                        49

                                                        FIGURE 42

                                                        REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                                        Table 43 ndash To know the physical working environment

                                                        S

                                                        SI No

                                                        W

                                                        Working Environment

                                                        N

                                                        No of Respondents

                                                        P

                                                        Percentage

                                                        1

                                                        1

                                                        E

                                                        Excellent

                                                        1

                                                        12

                                                        1

                                                        12

                                                        2

                                                        2

                                                        G

                                                        Good

                                                        5

                                                        57

                                                        5

                                                        57

                                                        3

                                                        3

                                                        F

                                                        Fair

                                                        2

                                                        28

                                                        2

                                                        28

                                                        4

                                                        4

                                                        P

                                                        Poor

                                                        0

                                                        03

                                                        0

                                                        33

                                                        5

                                                        5

                                                        V

                                                        Very Poor

                                                        0

                                                        00

                                                        0

                                                        00

                                                        T

                                                        Total

                                                        1

                                                        100

                                                        1

                                                        100

                                                        Source survey data

                                                        Inference

                                                        From the above table it shows that 57 of the employees were feeling good about the working environment

                                                        50

                                                        FIGURE 43

                                                        REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                        51

                                                        Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                        S

                                                        SI No

                                                        N

                                                        Non-Monitory Benefits offered

                                                        to Employees

                                                        N

                                                        No of Respondents

                                                        P

                                                        Percentage

                                                        1

                                                        1

                                                        H

                                                        Highly Satisfied

                                                        1

                                                        14

                                                        1

                                                        14

                                                        2

                                                        2

                                                        S

                                                        Satisfied

                                                        5

                                                        54

                                                        5

                                                        54

                                                        3

                                                        3

                                                        N

                                                        Neither Satisfied nor Dissatisfied

                                                        2

                                                        25

                                                        2

                                                        25

                                                        4

                                                        4

                                                        D

                                                        Dissatisfied

                                                        0

                                                        05

                                                        0

                                                        05

                                                        5

                                                        5

                                                        H

                                                        Highly Dissatisfied

                                                        0

                                                        02

                                                        0

                                                        02

                                                        Total 1

                                                        100

                                                        1

                                                        100

                                                        Source survey data

                                                        Inference

                                                        From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                        FIGURE 44

                                                        REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                        52

                                                        Table 45 ndash To know the satisfaction level of respondents towards the work

                                                        assigned

                                                        Source survey dataInference

                                                        From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                        FIGURE 45

                                                        S

                                                        SI No

                                                        A

                                                        Amount of Work

                                                        N

                                                        No of Respondents

                                                        P

                                                        Percentage

                                                        1

                                                        1

                                                        H

                                                        Highly satisfied

                                                        2

                                                        20

                                                        2

                                                        20

                                                        2

                                                        2

                                                        S

                                                        Satisfied

                                                        4

                                                        45

                                                        4

                                                        45

                                                        3

                                                        3

                                                        N

                                                        Neither Satisfied nor Dissatisfied

                                                        1

                                                        12

                                                        1

                                                        12

                                                        4

                                                        4

                                                        D

                                                        Dissatisfied

                                                        1

                                                        18

                                                        1

                                                        18

                                                        5

                                                        5

                                                        H

                                                        Highly Dissatisfied

                                                        0

                                                        06

                                                        0

                                                        06

                                                        Total 1

                                                        100

                                                        1

                                                        100

                                                        53

                                                        REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                        54

                                                        Table 46 ndash Opinion about the career development programme in their organisation

                                                        S

                                                        SI No

                                                        C

                                                        Career Development

                                                        N

                                                        No of Respondents

                                                        P

                                                        Percentage

                                                        H

                                                        Highly satisfied

                                                        1

                                                        12

                                                        1

                                                        12

                                                        S

                                                        Satisfied

                                                        5

                                                        56

                                                        5

                                                        56

                                                        N

                                                        Neither Satisfied nor Dissatisfied

                                                        2

                                                        22

                                                        2

                                                        22

                                                        D

                                                        Dissatisfied

                                                        1

                                                        10

                                                        1

                                                        10

                                                        H

                                                        Highly Dissatisfied

                                                        0

                                                        00

                                                        0

                                                        00

                                                        Total 1

                                                        100

                                                        1

                                                        100

                                                        Source survey data

                                                        Inference

                                                        From the above table it shows that 56 of the employees were satisfied

                                                        with the opinion about the carrier development programme in their organisation

                                                        FIGURE 46

                                                        REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                        PROGRAMME IN THEIR ORGANISATION

                                                        55

                                                        Table 47 ndash To know the cooperation of co-workers

                                                        S

                                                        SI No

                                                        C

                                                        Co-operation of Workers

                                                        N

                                                        No of Respondents

                                                        P

                                                        Percentage

                                                        1

                                                        1

                                                        H

                                                        Highly satisfied

                                                        2

                                                        20

                                                        2

                                                        20

                                                        2

                                                        2

                                                        S

                                                        Satisfied

                                                        6

                                                        66

                                                        6

                                                        66

                                                        3

                                                        3

                                                        N

                                                        Neither Satisfied nor Dissatisfied

                                                        1

                                                        11

                                                        1

                                                        11

                                                        4

                                                        4

                                                        D

                                                        Dissatisfied

                                                        0

                                                        03

                                                        0

                                                        03

                                                        5

                                                        5

                                                        H

                                                        Highly Dissatisfied

                                                        0

                                                        00

                                                        0

                                                        00

                                                        Total 1

                                                        100

                                                        1

                                                        100

                                                        Source survey data

                                                        Inference

                                                        From the above table it shows that 66 of the employees were satisfied

                                                        with the cooperation of co-workers

                                                        FIGURE 47

                                                        56

                                                        REPRESENTS THE COOPERATION OF CO-WORKERS

                                                        57

                                                        Table 48 ndash To know the satisfaction of Respondents with top management

                                                        S

                                                        SI No

                                                        S

                                                        Satisfaction with Top

                                                        Management

                                                        N

                                                        No of Respondents

                                                        P

                                                        Percentage

                                                        1

                                                        1

                                                        H

                                                        Highly satisfied

                                                        2

                                                        26

                                                        2

                                                        26

                                                        2

                                                        2

                                                        S

                                                        Satisfied

                                                        5

                                                        51

                                                        5

                                                        51

                                                        3

                                                        3

                                                        N

                                                        Neither Satisfied nor Dissatisfied

                                                        1

                                                        17

                                                        1

                                                        17

                                                        4

                                                        4

                                                        D

                                                        Dissatisfied

                                                        0

                                                        06

                                                        0

                                                        06

                                                        5

                                                        5

                                                        H

                                                        Highly dissatisfied

                                                        0

                                                        00

                                                        0

                                                        00

                                                        Total 1

                                                        100

                                                        1

                                                        100

                                                        Source survey data

                                                        Inference

                                                        From the above table it shows that 51 of the employees were satisfied with the top management

                                                        FIGURE 48

                                                        58

                                                        REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                        Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                        Source survey data

                                                        Inference

                                                        From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                        S

                                                        SI

                                                        No

                                                        S

                                                        Satisfaction with Subordinates

                                                        N

                                                        No of Respondents

                                                        P

                                                        Percentage

                                                        1

                                                        1

                                                        H

                                                        Highly satisfied

                                                        1

                                                        12

                                                        1

                                                        12

                                                        2

                                                        2

                                                        S

                                                        Satisfied

                                                        6

                                                        67

                                                        6

                                                        67

                                                        2

                                                        3

                                                        N

                                                        Neither Satisfied nor Dissatisfied

                                                        1

                                                        14

                                                        1

                                                        14

                                                        4

                                                        D

                                                        Dissatisfied

                                                        0

                                                        07

                                                        0

                                                        07

                                                        5

                                                        5

                                                        H

                                                        Highly Dissatisfied

                                                        0

                                                        00

                                                        0

                                                        00

                                                        Total 1

                                                        100

                                                        1

                                                        100

                                                        59

                                                        FIGURE 49

                                                        REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                        60

                                                        Table 410 ndash To know the level of satisfaction regarding nature of job

                                                        S

                                                        SI No

                                                        J

                                                        Job Satisfaction

                                                        N

                                                        No of Respondents

                                                        P

                                                        Percentage

                                                        1

                                                        1

                                                        H

                                                        Highly satisfied

                                                        2

                                                        22

                                                        2

                                                        22

                                                        2

                                                        2

                                                        S

                                                        Satisfied

                                                        5

                                                        56

                                                        5

                                                        56

                                                        3

                                                        3

                                                        N

                                                        Neither Satisfied nor Dissatisfied

                                                        1

                                                        16

                                                        1

                                                        16

                                                        4

                                                        4

                                                        D

                                                        Dissatisfied

                                                        0

                                                        07

                                                        0

                                                        07

                                                        5

                                                        5

                                                        H

                                                        Highly Dissatisfied

                                                        0

                                                        00

                                                        0

                                                        00

                                                        Total 1

                                                        100

                                                        1

                                                        100

                                                        Source survey dataInference

                                                        From the above table it shows that 56 of the employees were satisfied with their job

                                                        FIGURE 410

                                                        61

                                                        REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                        Table 411 ndash To know whether there is any job pressure in their work

                                                        Source survey data

                                                        Inference

                                                        From the above table it shows that 72 of employees said there is job pressure in their work

                                                        FIGURE 411

                                                        REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                        S

                                                        SI No

                                                        J

                                                        Job Pressure

                                                        N

                                                        No of Respondents

                                                        P

                                                        Percentage

                                                        1

                                                        1

                                                        Y

                                                        Yes

                                                        7

                                                        72

                                                        7

                                                        72

                                                        2

                                                        2

                                                        N

                                                        No

                                                        2

                                                        28

                                                        2

                                                        28

                                                        T

                                                        Total

                                                        1

                                                        100

                                                        1

                                                        100

                                                        62

                                                        Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                        amp talents

                                                        S

                                                        SI No

                                                        D

                                                        Development of Skills and

                                                        Talents

                                                        N

                                                        No of Respondents

                                                        P

                                                        Percentage

                                                        1

                                                        1

                                                        H

                                                        Highly Agree

                                                        1

                                                        12

                                                        1

                                                        12

                                                        2

                                                        2

                                                        A

                                                        Agree

                                                        5

                                                        52

                                                        5

                                                        52

                                                        3

                                                        3

                                                        N

                                                        Neither Agree nor Disagree

                                                        2

                                                        28

                                                        2

                                                        28

                                                        4

                                                        4

                                                        D

                                                        Disagree

                                                        0

                                                        06

                                                        0

                                                        06

                                                        5

                                                        5

                                                        H

                                                        Highly Disagree

                                                        0

                                                        02

                                                        0

                                                        02

                                                        Total 1

                                                        100

                                                        1

                                                        100

                                                        Source survey data

                                                        Inference

                                                        From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                        63

                                                        FIRGURE 412

                                                        REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                        64

                                                        Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                        S

                                                        SI No

                                                        W

                                                        Welfare Facilities

                                                        N

                                                        No of Respondents

                                                        P

                                                        Percentage

                                                        1

                                                        1

                                                        H

                                                        Highly satisfied

                                                        0

                                                        09

                                                        9

                                                        09

                                                        2

                                                        2

                                                        S

                                                        Satisfied

                                                        5

                                                        57

                                                        5

                                                        57

                                                        3

                                                        3

                                                        N

                                                        Neither Satisfied nor Dissatisfied

                                                        2

                                                        29

                                                        2

                                                        29

                                                        4

                                                        4

                                                        D

                                                        Dissatisfied

                                                        5

                                                        05

                                                        0

                                                        05

                                                        5

                                                        5

                                                        H

                                                        Highly Dissatisfied

                                                        0

                                                        00

                                                        0

                                                        00

                                                        Total 1

                                                        100

                                                        1

                                                        100

                                                        Source survey data

                                                        Inference

                                                        From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                        FIGURE 413

                                                        REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                        65

                                                        Table 414 ndash To know the employee satisfaction towards the salary

                                                        Source survey data

                                                        Inference

                                                        From the above table it shows that 67 of the employees were satisfied

                                                        with their salary

                                                        FIGURE 414

                                                        REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                        S

                                                        SI No

                                                        P

                                                        Payment Satisfaction

                                                        N

                                                        No of Respondents

                                                        P

                                                        Percentage

                                                        1

                                                        1

                                                        Y

                                                        Yes

                                                        6

                                                        67

                                                        6

                                                        67

                                                        2

                                                        2

                                                        N

                                                        No

                                                        3

                                                        33

                                                        3

                                                        33

                                                        T

                                                        otal

                                                        1

                                                        100

                                                        1

                                                        100

                                                        66

                                                        Table 415 ndash To know the employees willingness amp Commitment Towards

                                                        Organisation

                                                        Source survey data

                                                        Inference

                                                        From the above table it shows that 59 of the employees were willing to

                                                        continue in this organisation

                                                        FIGURE 415

                                                        REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                        S

                                                        SI No

                                                        W

                                                        Willingness to Work

                                                        N

                                                        No of Respondents

                                                        P

                                                        Percentage

                                                        1

                                                        1

                                                        Y

                                                        Yes

                                                        5

                                                        59

                                                        5

                                                        59

                                                        2

                                                        2

                                                        N

                                                        No

                                                        4

                                                        41

                                                        4

                                                        41

                                                        T

                                                        Total

                                                        1

                                                        00

                                                        1

                                                        00

                                                        67

                                                        CHI-SQUARE METHOD

                                                        The chi square test is one of the simplest and most widely used non-

                                                        parametric tests in statistical work As a non-parametric test it can be used to determine

                                                        if categorical data shows dependency or the two classifications are independent It can

                                                        also be used to make comparisons between theoretical population and actual data

                                                        when categories are used

                                                        n

                                                        Chi square χsup2= sum (O-E) sup2 E

                                                        i =1

                                                        Where O= observed frequency

                                                        E= expected frequency

                                                        68

                                                        OBSERVED FREQUENCY

                                                        Table 419 shows the relationship between the department and the job satisfaction

                                                        Over All

                                                        Job

                                                        SatisfactionHighly

                                                        SatisfiedSatisfied

                                                        Neither

                                                        Satisfied nor

                                                        Dissatisfied

                                                        DissatisfiedHighly

                                                        Dissatisfied

                                                        Sub

                                                        Total

                                                        Mechanical 5 6 14 3 2 30

                                                        Electrical 6 8 6 3 2 25

                                                        Production 9 13 7 4 2 35

                                                        Others 2 3 2 2 1 10

                                                        Sub Total 22 30 29 12 7 100

                                                        69

                                                        EXPECTED FREQUENCY

                                                        Over All

                                                        Job

                                                        SatisfactionHighly

                                                        SatisfiedSatisfied

                                                        Neither

                                                        Satisfied nor

                                                        Dissatisfied

                                                        DissatisfiedHighly

                                                        Dissatisfied

                                                        Sub

                                                        Total

                                                        Mechanical 7 8 9 4 2 30

                                                        Electrical 5 8 7 3 2 25

                                                        Production 8 11 10 4 2 35

                                                        Others 2 3 3 1 1 10

                                                        Sub Total 22 30 29 12 7 100

                                                        Null Hypothesis (Ho)

                                                        There is no significant difference between the department and the job satisfaction

                                                        Alternative Hypothesis (Ho)

                                                        There is significant difference between the job satisfaction

                                                        Co Relation

                                                        70

                                                        Chapter-V

                                                        CONCLUSIONS AND

                                                        RECOMMENDATIONS

                                                        71

                                                        CONCLUSION

                                                        On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                        Ltd Mohali made in the previous chapters following conclusions are drawn

                                                        General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                        Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                        environment of the company is very healthy The visitors feel happy after the campus

                                                        Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                        indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                        building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                        Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                        its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                        position by channelising these internal accruals to fund its expansion programmes

                                                        Working results PTL has registered a handsome and constant growth in its profits because

                                                        of a brisk demand for new and better technology electronic items None of the other electronic

                                                        company has shown such a steady growth Philips has recorded the lowest current ratio

                                                        However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                        velocity of creditors and debtors only due to commitment of itrsquos employees

                                                        72

                                                        SUMMARY

                                                        According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                        employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                        development and having a best friend at work

                                                        Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                        than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                        employees may just start whistling while they work It is up to me The corporate culture or

                                                        financial rewards will not make your team successful It is up to you Recognition is one thing

                                                        that is completely in your control

                                                        Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                        more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                        do more with less keeping quality employees becomes even more critical As a manager it is

                                                        your job to bond your best people to your company through recognition And you also must help

                                                        direct and motivate your core performers

                                                        Simple rewards earn big returns There are some relatively simple things you can do that will

                                                        earn big returns For example remember your employees birthdays and work anniversaries find

                                                        out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                        spend time with their kids) make the most of your formal service awards with some preparation

                                                        and a group presentation walk around your department every day and talk to your

                                                        people and thank them sincerely and often

                                                        73

                                                        Make it specific Praise and recognition must be specific to have impact General praise such as

                                                        You do great work actually can have the opposite effect and leave your employees wondering

                                                        Does he have any idea what I really do around here Specific praise links individual

                                                        accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                        customer complaint Great work As you know we value quick resolutions of problems as

                                                        one of our core strategies

                                                        Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                        college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                        your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                        high-impact performers report that they left their last job because No one ever asked me to

                                                        stay

                                                        Forget cash

                                                        Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                        offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                        work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                        recognized and involved they are much less likely to keep asking about money

                                                        Recognize

                                                        Recognition means most to an employee when it is sincere and spontaneous According to the

                                                        largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                        at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                        much too long to recognize and you probably are losing people you do not need to

                                                        74

                                                        Recognition works

                                                        Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                        performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                        ways that build high commitment typically are on the order of 30 to 50 percent

                                                        Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                        Learn to recognize your employees for their efforts thank them often and reward their

                                                        achievements You can awaken them from their anger and apathy and they will fall in love with

                                                        their jobs again Chances are you will work together happily ever after

                                                        So there is direct relation with employee satisfaction and their commitment towards the

                                                        organization and it is also clear from the above discussion that only monetary elements are not

                                                        sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                        and other moral value

                                                        75

                                                        RECOMMENDATIONS

                                                        PHILIPS should increase its capacity utilization It should work at full capacity to

                                                        minimize its cost of production With this increase in capacity utilization the total cost

                                                        will spread over more units thereby decreasing the per unit cost

                                                        PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                        period is quite high in case of debtors as compared to creditors it should be more or less

                                                        equal as it will help in improving company liquidity

                                                        PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                        business as it accounts very less as compare to other businesses of Philips

                                                        Another recommendation for Mohali plant is about the HR department that is they

                                                        should appoint permanent and skilled workers as against casual workers which generally add

                                                        up to the profit of the company

                                                        76

                                                        BIBLIOGRAPHY

                                                        1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                        2 Monthly Journals of Philips Electronics India Ltd

                                                        3 Authentic Leadership Medtronic CEO Bill George

                                                        4 wwwindiaphilipscom

                                                        5 wwwwikipediacom

                                                        6 httpwwwemployeecommitmentcom

                                                        7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                        8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                        9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                        77

                                                        Questionnaire

                                                        Name __________________________________________________________

                                                        Age______________________________ Gender _______________________

                                                        Qualification _______________________ Contact No ___________________

                                                        Q1 In which department you are working

                                                        Electrical Production Mechanical Other

                                                        Q2 What is your working experience

                                                        gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                        Q3 How You like the physical Working Environment of the organization

                                                        Excellent Good Fair Poor Very Poor

                                                        Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                        Highly Dissatisfied Dissatisfied

                                                        Q5 Are you satisfied with your work

                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                        Highly Dissatisfied Dissatisfied

                                                        Q6 Are you satisfied with the career development programe of the company

                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                        Highly Dissatisfied Dissatisfied

                                                        Q7 Is other staff of the organization is co-operative with you

                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                        Highly Dissatisfied Dissatisfied

                                                        Q8 Are you satisfied with top level management

                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                        Highly Dissatisfied Dissatisfied

                                                        78

                                                        Q9 Are you satisfied with your subordinates

                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                        Highly Dissatisfied Dissatisfied

                                                        Q10 Are you satisfied with the nature of the Job

                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                        Highly Dissatisfied Dissatisfied

                                                        Q11 Do you have any Job Pressure in work

                                                        Yes No

                                                        Q12 Do you satisfied with the opportunities provided by the organisation

                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                        Highly Dissatisfied Dissatisfied

                                                        Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                        Highly Dissatisfied Dissatisfied

                                                        Q14 Are you satisfied towards your salary

                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                        Highly Dissatisfied Dissatisfied

                                                        Q15 Are you committed towards the organisation

                                                        Yes No

                                                        Signature

                                                        • SSI No
                                                        • DDepartment
                                                        • NNo of Respondents
                                                        • PPercentage
                                                        • 11
                                                        • MMechanical
                                                        • 330
                                                        • 330
                                                        • 22
                                                        • EElectrical
                                                        • 225
                                                        • 225
                                                        • 33
                                                        • PProduction
                                                        • 335
                                                        • 335
                                                        • 44
                                                        • OOthers
                                                        • 110
                                                        • 110
                                                        • TTotal
                                                        • 1100
                                                        • 1100
                                                        • SSI No
                                                        • WWork Experience
                                                        • NNo of Respondents
                                                        • PPercentage
                                                        • 11
                                                        • BBelow 2 years
                                                        • 133
                                                        • 113
                                                        • 22
                                                        • 2 2ndash 4 years
                                                        • 330
                                                        • 330
                                                        • 33
                                                        • 4 4ndash 6 years
                                                        • 334
                                                        • 334
                                                        • 44
                                                        • AAbove 6 years
                                                        • 223
                                                        • 223
                                                        • Total
                                                        • 1100
                                                        • 1100
                                                        • SSI No
                                                        • AAmount of Work
                                                        • NNo of Respondents
                                                        • PPercentage
                                                        • 11
                                                        • HHighly satisfied
                                                        • 220
                                                        • 220
                                                        • 22
                                                        • SSatisfied
                                                        • 445
                                                        • 445
                                                        • 33
                                                        • NNeither Satisfied nor Dissatisfied
                                                        • 112
                                                        • 112
                                                        • 44
                                                        • DDissatisfied
                                                        • 118
                                                        • 118
                                                        • 55
                                                        • HHighly Dissatisfied
                                                        • 006
                                                        • 006
                                                        • Total
                                                        • 1100
                                                        • 1100
                                                        • SSI No
                                                        • SSatisfaction with Subordinates
                                                        • NNo of Respondents
                                                        • PPercentage
                                                        • 11
                                                        • HHighly satisfied
                                                        • 112
                                                        • 112
                                                        • 22
                                                        • SSatisfied
                                                        • 667
                                                        • 667
                                                        • 23
                                                        • NNeither Satisfied nor Dissatisfied
                                                        • 114
                                                        • 114
                                                        • 4
                                                        • DDissatisfied
                                                        • 007
                                                        • 007
                                                        • 55
                                                        • HHighly Dissatisfied
                                                        • 0 00
                                                        • 000
                                                        • Total
                                                        • 1100
                                                        • 1100
                                                        • SSI No
                                                        • JJob Pressure
                                                        • NNo of Respondents
                                                        • PPercentage
                                                        • 11
                                                        • YYes
                                                        • 772
                                                        • 772
                                                        • 22
                                                        • NNo
                                                        • 228
                                                        • 228
                                                        • TTotal
                                                        • 1100
                                                        • 1100
                                                        • SSI No
                                                        • PPayment Satisfaction
                                                        • NNo of Respondents
                                                        • PPercentage
                                                        • 11
                                                        • YYes
                                                        • 667
                                                        • 667
                                                        • 22
                                                        • NNo
                                                        • 333
                                                        • 333
                                                        • Total
                                                        • 1100
                                                        • 1100
                                                        • SSI No
                                                        • WWillingness to Work
                                                        • NNo of Respondents
                                                        • PPercentage
                                                        • 11
                                                        • YYes
                                                        • 559
                                                        • 559
                                                        • 22
                                                        • NNo
                                                        • 441
                                                        • 441
                                                        • TTotal
                                                        • 100
                                                        • 100
                                                          • MISSION amp VISION
                                                          • Mission
                                                          • Vision
                                                          • Philips Electronics India Limited
                                                            • SSI No
                                                            • WWorking Environment
                                                            • NNo of Respondents
                                                            • PPercentage
                                                            • 11
                                                            • EExcellent
                                                            • 112
                                                            • 112
                                                            • 22
                                                            • GGood
                                                            • 557
                                                            • 557
                                                            • 33
                                                            • FFair
                                                            • 228
                                                            • 228
                                                            • 44
                                                            • PPoor
                                                            • 003
                                                            • 033
                                                            • 55
                                                            • VVery Poor
                                                            • 000
                                                            • 000
                                                            • TTotal
                                                            • 1100
                                                            • 1100
                                                            • SSI No
                                                            • NNon-Monitory Benefits offered to Employees
                                                            • NNo of Respondents
                                                            • PPercentage
                                                            • 11
                                                            • HHighly Satisfied
                                                            • 114
                                                            • 114
                                                            • 22
                                                            • SSatisfied
                                                            • 554
                                                            • 554
                                                            • 33
                                                            • NNeither Satisfied nor Dissatisfied
                                                            • 225
                                                            • 225
                                                            • 44
                                                            • DDissatisfied
                                                            • 005
                                                            • 005
                                                            • 55
                                                            • HHighly Dissatisfied
                                                            • 002
                                                            • 002
                                                            • Total
                                                            • 1100
                                                            • 1100
                                                            • SSI No
                                                            • CCareer Development
                                                            • NNo of Respondents
                                                            • PPercentage
                                                            • HHighly satisfied
                                                            • 112
                                                            • 112
                                                            • SSatisfied
                                                            • 556
                                                            • 556
                                                            • NNeither Satisfied nor Dissatisfied
                                                            • 222
                                                            • 222
                                                            • DDissatisfied
                                                            • 110
                                                            • 110
                                                            • HHighly Dissatisfied
                                                            • 000
                                                            • 000
                                                            • Total
                                                            • 1100
                                                            • 1100
                                                            • SSI No
                                                            • CCo-operation of Workers
                                                            • NNo of Respondents
                                                            • PPercentage
                                                            • 11
                                                            • HHighly satisfied
                                                            • 220
                                                            • 220
                                                            • 22
                                                            • SSatisfied
                                                            • 666
                                                            • 666
                                                            • 33
                                                            • NNeither Satisfied nor Dissatisfied
                                                            • 111
                                                            • 111
                                                            • 44
                                                            • DDissatisfied
                                                            • 003
                                                            • 003
                                                            • 55
                                                            • HHighly Dissatisfied
                                                            • 000
                                                            • 000
                                                            • Total
                                                            • 1100
                                                            • 1100
                                                            • SSI No
                                                            • SSatisfaction with Top Management
                                                            • NNo of Respondents
                                                            • PPercentage
                                                            • 11
                                                            • HHighly satisfied
                                                            • 226
                                                            • 226
                                                            • 22
                                                            • SSatisfied
                                                            • 551
                                                            • 551
                                                            • 33
                                                            • NNeither Satisfied nor Dissatisfied
                                                            • 117
                                                            • 117
                                                            • 44
                                                            • DDissatisfied
                                                            • 006
                                                            • 006
                                                            • 55
                                                            • HHighly dissatisfied
                                                            • 000
                                                            • 000
                                                            • Total
                                                            • 1100
                                                            • 1100
                                                            • SSI No
                                                            • JJob Satisfaction
                                                            • NNo of Respondents
                                                            • PPercentage
                                                            • 11
                                                            • HHighly satisfied
                                                            • 222
                                                            • 222
                                                            • 22
                                                            • SSatisfied
                                                            • 556
                                                            • 556
                                                            • 33
                                                            • NNeither Satisfied nor Dissatisfied
                                                            • 116
                                                            • 116
                                                            • 44
                                                            • DDissatisfied
                                                            • 007
                                                            • 007
                                                            • 55
                                                            • HHighly Dissatisfied
                                                            • 000
                                                            • 000
                                                            • Total
                                                            • 1100
                                                            • 1100
                                                            • SSI No
                                                            • DDevelopment of Skills and Talents
                                                            • NNo of Respondents
                                                            • PPercentage
                                                            • 1 1
                                                            • HHighly Agree
                                                            • 112
                                                            • 112
                                                            • 22
                                                            • AAgree
                                                            • 552
                                                            • 552
                                                            • 33
                                                            • NNeither Agree nor Disagree
                                                            • 228
                                                            • 228
                                                            • 44
                                                            • DDisagree
                                                            • 006
                                                            • 006
                                                            • 55
                                                            • HHighly Disagree
                                                            • 002
                                                            • 002
                                                            • Total
                                                            • 1100
                                                            • 1100
                                                            • SSI No
                                                            • WWelfare Facilities
                                                            • NNo of Respondents
                                                            • PPercentage
                                                            • 11
                                                            • HHighly satisfied
                                                            • 009
                                                            • 909
                                                            • 22
                                                            • SSatisfied
                                                            • 557
                                                            • 557
                                                            • 33
                                                            • NNeither Satisfied nor Dissatisfied
                                                            • 229
                                                            • 229
                                                            • 44
                                                            • DDissatisfied
                                                            • 505
                                                            • 005
                                                            • 55
                                                            • HHighly Dissatisfied
                                                            • 000
                                                            • 000
                                                            • Total
                                                            • 1100
                                                            • 1100
                                                              • SUMMARY
                                                              • RECOMMENDATIONS
                                                              • BIBLIOGRAPHY

                                                          29

                                                          employees created for your organization For

                                                          example has commitment reduced turnover

                                                          and therefore decreased recruitment hiring

                                                          and training costs

                                                          1048657 What does your company do to reciprocate

                                                          employees commitment Is the organization

                                                          living up to its side of the bargain

                                                          Lower turnover Higher product or service

                                                          quality

                                                          1048657 Conversely how do disengaged employees

                                                          behave and what are the consequent costs

                                                          for their teams units-and your entire

                                                          company

                                                          As Figure 2 suggests a person possesses attributes such as knowledge skills abilities

                                                          temperament attitudes and personality He or she uses these attributes to accomplish work

                                                          behaviors according to organization-defined procedures by applying tools equipment andor

                                                          technology Work behaviors in turn create the products and services that make an organization

                                                          successful We classify work behaviors into three categories those required to accomplish duties

                                                          and tasks specified in a job description (prescribed behaviors) ldquoextrardquo behaviors that an

                                                          employee contributes for the good of the organization (voluntary behaviors) and behaviors

                                                          prohibited by an employer (proscribed behaviors including unexcused absenteeism stealing and

                                                          other counterproductive or illegal actions) Of course job performance occurs in an

                                                          organizational context which includes elements such as leadership physical setting and social

                                                          setting

                                                          30

                                                          Employers naturally want to encourage workers to perform prescribed and voluntary activities

                                                          while avoiding proscribed ones To achieve these goals organizations use a number of HR

                                                          practices that directly affect the person process and context components of job performance

                                                          Employeesrsquo reactions to these practices determine their levels of engagement and commitment

                                                          31

                                                          Chapter-IV

                                                          32

                                                          LITERATURE OF THE REVIEW

                                                          ldquo Job Satisfaction That Leads To The Commitment Of

                                                          The Employees in The Organisationrdquo

                                                          Literature of Review

                                                          Gerge Bill Authentic Leadership

                                                          In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

                                                          point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

                                                          What he means is that purpose is what drives employee commitment not the financial

                                                          rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

                                                          33

                                                          hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

                                                          are shareholders who can benefit from improved financials what draws people to their

                                                          chosen careers is the work itself and its purpose in the world more than the profit

                                                          possibilities

                                                          Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

                                                          that you cannot inspire employees by urging them to help management get the companyrsquos

                                                          stock price uprdquo

                                                          There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

                                                          authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

                                                          purpose of our work it means recognizing the purpose our organization fulfills that goes

                                                          beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

                                                          contribute to a larger purposerdquo

                                                          In Built to Last Jim Collins and James Porras spend an entire book explaining their five

                                                          year research study of major companies that led to this conclusion about employee

                                                          commitment Purpose within a company is what sustains it profit is important but when

                                                          itrsquos the prime directive companies falter

                                                          -Marshal Goldsmith-

                                                          How to Increase Employee Commitment

                                                          In practice this involves walking the talk being transparent communicating effectively treating

                                                          people equally teaching leading subordinates to increasingly excellent performance ndash and

                                                          responding to subordinates as mature individuals who are owed fairness the truth and

                                                          recognition of their achievements

                                                          34

                                                          Since managers interact directly and frequently with subordinates they are usually more tuned

                                                          in to how employees are feeling than are executives Managers are in a better position to know

                                                          for example when employees are feeling alienated and disengaged from their work which is

                                                          very common today -- and expensive

                                                          Gaining employee commitment results in greater profits because enthusiastic employees stay

                                                          contribute discretionary effort and engage customers Performance soars when customers are

                                                          enthused and stay and when executives managers and employees are a collaborative team

                                                          united in achieving common goals

                                                          But managers are often called middle managers for good reason their job is to motivate and

                                                          guide subordinates while they at the same time are being judged by their bosses Because of

                                                          their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                                                          create relationships with potential allies especially those with greater power who have access to

                                                          top decision makers

                                                          Harvard University Factors that Impact Employee Well Being Commitment and

                                                          Productivity

                                                          Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                                                          corporate bottom line A new trend in our dawning age of social sustainability is that many

                                                          experts believe more attention should be paid to the dotted line - the one signed when a person

                                                          35

                                                          commits to employment at a company New Harvard research validates this approach affirming

                                                          that trust and purpose play a significant role in building successful productive workplaces

                                                          The behavioral research conducted by a team at Harvard University and Massachusetts General

                                                          Hospital identifies the factors most likely to impact 21st century employee well being

                                                          commitment and productivity The researchers found that commitment is largely influenced by

                                                          ones sense of purpose feeling of personal impact and overall trust in the organization

                                                          Productivity is largely affected by the quality of human relationships including cooperative

                                                          social group moods and interaction

                                                          The results lead us to conclude that workplaces that provide positive environments that foster

                                                          interpersonal trust and quality personal relationships create the most committed and productive

                                                          employees says Nancy Etcoff PhD the lead researcher on the study

                                                          Expert Shares Keys to Building Successful Workplace Relationships

                                                          According to business strategist Courtney Anderson JD MBA Outstanding leadership

                                                          today means much more than just doing your job Success is creating an environment that fosters

                                                          happy committed productive team members

                                                          Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                                                          does not have to be difficult The biggest challenge she says is making the time to truly change

                                                          in our overscheduled instant access competitive work environments With a little know-how it

                                                          can be easy to evolve workplace well being and respond to these compelling research results

                                                          -Mark Howell-

                                                          CEO Bright Point

                                                          High-performing companies recognize that employee commitment is a major contributing factor

                                                          toward sustaining long-term success and creating value An engaged employee is involved and

                                                          excited about their work and acts in a manner that will forward the organizationrsquos interest An

                                                          36

                                                          engaged workforce helps optimize and retain talent for the long-term because the employees

                                                          choose to stay even when other employment alternatives exist

                                                          According to Walker Information the top three drivers of employee commitment are

                                                          Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                                                          want to enjoy their work feel they are appreciated and know they are making a contribution to

                                                          their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                                                          and are trusted by their leadership have a greater dedication and are ultimately more productive

                                                          on the job However according to recent data provided by the National Business Research

                                                          Institute (NBRI) only 31 of all employees are truly engaged

                                                          At BrightPoint we take employee engagement seriously and we work to create a culture that

                                                          inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                                                          employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                                                          determined that close to 80 of respondents indicated they were satisfied with their jobs and

                                                          daily activities General employee satisfaction increases when managers take an active interest

                                                          in their employees beyond their day-to-day job responsibilities According to NBRI managers

                                                          that actively coach build relationships and keep an open dialogue with their employees improve

                                                          employee engagement

                                                          We have a diverse workforce where each employee brings unique value and has individual

                                                          needs Managers are learning to manage the individual and not the position In order to give

                                                          managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                                                          leadership training workshops and continual learning resources In 2011 906 of managers at

                                                          BrightPoint NA participated in the development opportunities offered and also made an effort to

                                                          37

                                                          help reinforce the learning of their team members This signals that our leadership team is taking

                                                          an active interest in professional development and its connection to employee commitment

                                                          As BrightPoint continues to increase focus on employee engagement the organization will grow

                                                          stronger and maintain a substantial advantage over our competition Our employees possess the

                                                          knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                                                          through their genuine commitment will deliver what our customers want with increasing

                                                          efficiency and effectiveness Our responsibility is value-creation by growing our business and

                                                          maintaining high levels of customer service and loyalty We believe the best way to accomplish

                                                          this is through a strong committed and engaged workforce

                                                          Performance Model Adopted At Mohali Plant

                                                          38

                                                          Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                                                          39

                                                          Recruiting

                                                          The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                                                          applicants also can influence future employeesrsquo engagement and commitment If your firm has

                                                          designed jobs specifically to engage employees then organization want to ensure that recruiting

                                                          ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                                                          skilled team environment or minimal supervision Applicants who notice and respond to these

                                                          ads will more likely be motivated by these features Also consider how organization might best

                                                          seek candidates from inside your organization When Organisation recruit existing employees for

                                                          desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                                                          commitment (by providing growth and advancement opportunities to employees in return for

                                                          their loyalty) If Organisation recruit from outside when qualified internal candidates are

                                                          available Organization may unwittingly suggest to current employees that your company is not

                                                          willing to reciprocate their commitment Existing staff may then begin questioning their own

                                                          commitment to the firm By contrast organisation recruit external candidates to both the job and

                                                          your organization For these candidates ensure that recruiting messages highlight attractive job

                                                          features organizational values and commitment reciprocity That is in return for performance

                                                          and dedication your company offers competitive pay and benefits flexible work hours and

                                                          learning and career advancement opportunities Also remember that prospective employees have

                                                          multiple commitments You will inevitably have to compete with those commitments as

                                                          organization try to attract candidates to your firm Most people find it easier to make a new

                                                          commitment when it is compatible with their other obligations For example you boost your

                                                          chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                                                          work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                                                          Commitmentrdquo

                                                          40

                                                          Employee Selection

                                                          Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                                                          fill available positions When organisation select the right individuals for the right jobs new

                                                          hires carry out their work more smoothly and experience fewer performance problems The

                                                          result Greater enjoyment ofmdashand engagement inmdashthe job

                                                          To enhance engagement through your selection of employees identify those candidates who are

                                                          best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                                                          that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                                                          they know about the role and having them provide work samples Most candidates will view

                                                          these techniques more positively than tests with less apparent relevance such as personality and

                                                          integrity assessments Successful candidates feel good about having ldquopassed the test and see

                                                          company as careful and capable for having selected them A positive initial impression of an

                                                          employer encourages growth of long-term commitment

                                                          Training and Development

                                                          Training and development can serve as additional levers for enhancing engagement and

                                                          commitment For new hires training usually begins with orientation Orientation presents several

                                                          important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                                                          important it gives you a chance to encourage employee engagement by explaining how the new

                                                          hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                                                          Electronics describe how r company is organized introduce the new employee to his or her co-

                                                          workers give the person a tour of the area where he or she will be working and explain safety

                                                          regulations and other procedural matters In short you foster person-organization fitmdashvital for

                                                          developing productive and dedicated employees Through training you help new and current

                                                          41

                                                          employees acquire the knowledge and skills they need to perform their jobs And employees who

                                                          enhance their skills through training are more likely to engage fully in their work because they

                                                          derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                                                          company as well as their own employability in the job market In addition most companies offer

                                                          higher wages for skilled workers to compensate them for their greater value and to discourage

                                                          turnover

                                                          Compensation

                                                          Like the HR practices discussed above compensation can powerfully influence employee

                                                          engagement and commitment Some compensation components encourage commitment to

                                                          employers while others motivate engagement in the job It is possible to stimulate one and not

                                                          the other though itrsquos generally better to foster both For example a company that offers a strong

                                                          performance incentive system but no retirement plan will probably realize exceptional

                                                          engagement from its workers however they may eventually commit themselves to another

                                                          company that does offer a good retirement plan Meanwhile an organization that offers generous

                                                          retirement benefits but a traditional seniority-based pay grade system may have committed

                                                          employees however these workers might deliver pedestrian performance as they bide their time

                                                          until retirement In designing compensation plans you therefore need to consider employee

                                                          engagement and commitment strategically

                                                          Encourage managers to include employees in the goal-setting process This technique helps to

                                                          ensure that workers understand the goals It also promotes acceptance of challenging objectives

                                                          because people generally feel more committed to goals they have helped define In addition

                                                          consider how you and other managers will recognize and encourage contributions that exceed

                                                          expectations For example when a piece of equipment malfunctions Joe finds other ways to

                                                          maintain production rather than merely shutting down the machine and waiting for the

                                                          42

                                                          maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                                          offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                                          up Performance management processes operate on a continuous basis Therefore they provide

                                                          perhaps the best ongoing opportunities for employers to foster employee engagement and

                                                          commitment For example managers can use routine discussions about performance and

                                                          feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                                          which tasks are most challenging During such discussions managers also can define what going

                                                          above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                                          contributions An employeersquos aspirations and career goals can receive careful attention during

                                                          performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                                          can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                                          your organization and the employeersquos other life commitments Through such means the

                                                          organization personalizes its relationship to each employee and provides support while also

                                                          expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                                          To further engage employees and win their commitment through your performance management

                                                          programs consider how to treat your organizationrsquos most experienced employees In many cases

                                                          these employees understand the intricacies of a job better than their supervisors or managers do

                                                          By virtue of long identification with your organization they may be deeply committed to high-

                                                          level goals They use their expertise to contribute in ways that newer employees simply cannot

                                                          match But many of them also may be planning to retire soon especially if they are from the

                                                          ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                                          a performance management system that recognizes and rewards proactive sharing of knowledge

                                                          and expertise among co-workers For example create knowledge repositories or learning

                                                          histories that can be stored in databases that employees can access and then create incentives

                                                          43

                                                          for people who contribute to and use these repositories Of course effective performance

                                                          management systems also identify employees who are not meeting expectations Failing to

                                                          address problem performance can erode other employeesrsquo engagement and commitment as their

                                                          workloads increase and they conclude that the company is willing to tolerate poor performance

                                                          If feedback coaching and remedial training are of little avail the manager may need to move the

                                                          person to a different position within the company where he or she can make a more valuable

                                                          contribution or let the individual go if there is no good match elsewhere in the organization

                                                          44

                                                          Chapter-V

                                                          RESEARCH METHODOLOGY

                                                          The basic task of research is to generate accurate information for use in decision-making

                                                          Research can be defined as the systematic and objective process of gathering recording and

                                                          analyzing data for aid in making business decisions As the project involves analyzing of

                                                          45

                                                          financial structure the research is exploratory in nature covering financial parameters and come

                                                          of the important ratios to carry out research There are basically two techniques adopted for

                                                          obtaining information

                                                          Primary Data

                                                          Secondary Data

                                                          Primary Data is gathered specifically for the project at hand through personal interviews with

                                                          the accounts officers

                                                          Sample Size = 100 Employees

                                                          Secondary data is previously collected and assembled for some project other than the one at

                                                          hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                                          less expensive than the primary date

                                                          Secondary Data can be obtained from both external and internal sources

                                                          External data may be collected from books and periodicals government sources media and other

                                                          commercial sources

                                                          Internal data is that secondary data which is created recorded or generated by the organization

                                                          As the project is explanatory in nature secondary data is collected from the reports of the

                                                          company books journals and interest Secondary data is gathered from annual reports official

                                                          records and standing orders of the units

                                                          CHAPTER - VI

                                                          DATA ANALYSIS AND INTERPRETATION

                                                          46

                                                          The data after collection is to be processed and analyzed in accordance with the outline

                                                          and down for the purpose at the time of developing research plan

                                                          Technically speaking processing implies editing coding classification and tabulation of

                                                          collected data so that they are amenable to analysis The term analysis refers to the computation

                                                          of certain measures along with searching for pattern groups Thus in the process of analysis

                                                          relationship or difference should be subjected to statistical tests of significance to determine with

                                                          what validity data can be said to indicate any conclusions

                                                          The analysis of data in a general way involves a number of closely related operations

                                                          which are performed with the purpose of summarizing the collected data and organizing them in

                                                          such a manner that they answer the research questions In this study the researcher followed

                                                          above process carefully and it is presented in this chapter

                                                          47

                                                          Table 41 ndash To know the department in which employees are belongs to

                                                          S

                                                          ou rc

                                                          e

                                                          survey data

                                                          Inference

                                                          From the above table it shows that 35 of employees are belongs to

                                                          production department

                                                          FIGURE 41

                                                          S

                                                          SI No

                                                          D

                                                          Department

                                                          N

                                                          No of Respondents

                                                          P

                                                          Percentage

                                                          1

                                                          1

                                                          M

                                                          Mechanical

                                                          3

                                                          30

                                                          3

                                                          30

                                                          2

                                                          2

                                                          E

                                                          Electrical

                                                          2

                                                          25

                                                          2

                                                          25

                                                          3

                                                          3

                                                          P

                                                          Production

                                                          3

                                                          35

                                                          3

                                                          35

                                                          4

                                                          4

                                                          O

                                                          Others

                                                          1

                                                          10

                                                          1

                                                          10

                                                          T

                                                          Total

                                                          1

                                                          100

                                                          1

                                                          100

                                                          48

                                                          REPRESENTS THE DEPARTMENT

                                                          Table 42 ndash To know working experience of the employees

                                                          Source survey data

                                                          Inference

                                                          From the above table it shows that 34 of the employees have 4 ndash 6

                                                          years experience

                                                          S

                                                          SI No

                                                          W

                                                          Work Experience

                                                          N

                                                          No of Respondents

                                                          P

                                                          Percentage

                                                          1

                                                          1

                                                          B

                                                          Below 2 years

                                                          1

                                                          33

                                                          1

                                                          13

                                                          2

                                                          2

                                                          2

                                                          2ndash 4 years

                                                          3

                                                          30

                                                          3

                                                          30

                                                          3

                                                          3

                                                          4

                                                          4ndash 6 years

                                                          3

                                                          34

                                                          3

                                                          34

                                                          4

                                                          4

                                                          A

                                                          Above 6 years

                                                          2

                                                          23

                                                          2

                                                          23

                                                          T

                                                          otal

                                                          1

                                                          100

                                                          1

                                                          100

                                                          49

                                                          FIGURE 42

                                                          REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                                          Table 43 ndash To know the physical working environment

                                                          S

                                                          SI No

                                                          W

                                                          Working Environment

                                                          N

                                                          No of Respondents

                                                          P

                                                          Percentage

                                                          1

                                                          1

                                                          E

                                                          Excellent

                                                          1

                                                          12

                                                          1

                                                          12

                                                          2

                                                          2

                                                          G

                                                          Good

                                                          5

                                                          57

                                                          5

                                                          57

                                                          3

                                                          3

                                                          F

                                                          Fair

                                                          2

                                                          28

                                                          2

                                                          28

                                                          4

                                                          4

                                                          P

                                                          Poor

                                                          0

                                                          03

                                                          0

                                                          33

                                                          5

                                                          5

                                                          V

                                                          Very Poor

                                                          0

                                                          00

                                                          0

                                                          00

                                                          T

                                                          Total

                                                          1

                                                          100

                                                          1

                                                          100

                                                          Source survey data

                                                          Inference

                                                          From the above table it shows that 57 of the employees were feeling good about the working environment

                                                          50

                                                          FIGURE 43

                                                          REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                          51

                                                          Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                          S

                                                          SI No

                                                          N

                                                          Non-Monitory Benefits offered

                                                          to Employees

                                                          N

                                                          No of Respondents

                                                          P

                                                          Percentage

                                                          1

                                                          1

                                                          H

                                                          Highly Satisfied

                                                          1

                                                          14

                                                          1

                                                          14

                                                          2

                                                          2

                                                          S

                                                          Satisfied

                                                          5

                                                          54

                                                          5

                                                          54

                                                          3

                                                          3

                                                          N

                                                          Neither Satisfied nor Dissatisfied

                                                          2

                                                          25

                                                          2

                                                          25

                                                          4

                                                          4

                                                          D

                                                          Dissatisfied

                                                          0

                                                          05

                                                          0

                                                          05

                                                          5

                                                          5

                                                          H

                                                          Highly Dissatisfied

                                                          0

                                                          02

                                                          0

                                                          02

                                                          Total 1

                                                          100

                                                          1

                                                          100

                                                          Source survey data

                                                          Inference

                                                          From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                          FIGURE 44

                                                          REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                          52

                                                          Table 45 ndash To know the satisfaction level of respondents towards the work

                                                          assigned

                                                          Source survey dataInference

                                                          From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                          FIGURE 45

                                                          S

                                                          SI No

                                                          A

                                                          Amount of Work

                                                          N

                                                          No of Respondents

                                                          P

                                                          Percentage

                                                          1

                                                          1

                                                          H

                                                          Highly satisfied

                                                          2

                                                          20

                                                          2

                                                          20

                                                          2

                                                          2

                                                          S

                                                          Satisfied

                                                          4

                                                          45

                                                          4

                                                          45

                                                          3

                                                          3

                                                          N

                                                          Neither Satisfied nor Dissatisfied

                                                          1

                                                          12

                                                          1

                                                          12

                                                          4

                                                          4

                                                          D

                                                          Dissatisfied

                                                          1

                                                          18

                                                          1

                                                          18

                                                          5

                                                          5

                                                          H

                                                          Highly Dissatisfied

                                                          0

                                                          06

                                                          0

                                                          06

                                                          Total 1

                                                          100

                                                          1

                                                          100

                                                          53

                                                          REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                          54

                                                          Table 46 ndash Opinion about the career development programme in their organisation

                                                          S

                                                          SI No

                                                          C

                                                          Career Development

                                                          N

                                                          No of Respondents

                                                          P

                                                          Percentage

                                                          H

                                                          Highly satisfied

                                                          1

                                                          12

                                                          1

                                                          12

                                                          S

                                                          Satisfied

                                                          5

                                                          56

                                                          5

                                                          56

                                                          N

                                                          Neither Satisfied nor Dissatisfied

                                                          2

                                                          22

                                                          2

                                                          22

                                                          D

                                                          Dissatisfied

                                                          1

                                                          10

                                                          1

                                                          10

                                                          H

                                                          Highly Dissatisfied

                                                          0

                                                          00

                                                          0

                                                          00

                                                          Total 1

                                                          100

                                                          1

                                                          100

                                                          Source survey data

                                                          Inference

                                                          From the above table it shows that 56 of the employees were satisfied

                                                          with the opinion about the carrier development programme in their organisation

                                                          FIGURE 46

                                                          REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                          PROGRAMME IN THEIR ORGANISATION

                                                          55

                                                          Table 47 ndash To know the cooperation of co-workers

                                                          S

                                                          SI No

                                                          C

                                                          Co-operation of Workers

                                                          N

                                                          No of Respondents

                                                          P

                                                          Percentage

                                                          1

                                                          1

                                                          H

                                                          Highly satisfied

                                                          2

                                                          20

                                                          2

                                                          20

                                                          2

                                                          2

                                                          S

                                                          Satisfied

                                                          6

                                                          66

                                                          6

                                                          66

                                                          3

                                                          3

                                                          N

                                                          Neither Satisfied nor Dissatisfied

                                                          1

                                                          11

                                                          1

                                                          11

                                                          4

                                                          4

                                                          D

                                                          Dissatisfied

                                                          0

                                                          03

                                                          0

                                                          03

                                                          5

                                                          5

                                                          H

                                                          Highly Dissatisfied

                                                          0

                                                          00

                                                          0

                                                          00

                                                          Total 1

                                                          100

                                                          1

                                                          100

                                                          Source survey data

                                                          Inference

                                                          From the above table it shows that 66 of the employees were satisfied

                                                          with the cooperation of co-workers

                                                          FIGURE 47

                                                          56

                                                          REPRESENTS THE COOPERATION OF CO-WORKERS

                                                          57

                                                          Table 48 ndash To know the satisfaction of Respondents with top management

                                                          S

                                                          SI No

                                                          S

                                                          Satisfaction with Top

                                                          Management

                                                          N

                                                          No of Respondents

                                                          P

                                                          Percentage

                                                          1

                                                          1

                                                          H

                                                          Highly satisfied

                                                          2

                                                          26

                                                          2

                                                          26

                                                          2

                                                          2

                                                          S

                                                          Satisfied

                                                          5

                                                          51

                                                          5

                                                          51

                                                          3

                                                          3

                                                          N

                                                          Neither Satisfied nor Dissatisfied

                                                          1

                                                          17

                                                          1

                                                          17

                                                          4

                                                          4

                                                          D

                                                          Dissatisfied

                                                          0

                                                          06

                                                          0

                                                          06

                                                          5

                                                          5

                                                          H

                                                          Highly dissatisfied

                                                          0

                                                          00

                                                          0

                                                          00

                                                          Total 1

                                                          100

                                                          1

                                                          100

                                                          Source survey data

                                                          Inference

                                                          From the above table it shows that 51 of the employees were satisfied with the top management

                                                          FIGURE 48

                                                          58

                                                          REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                          Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                          Source survey data

                                                          Inference

                                                          From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                          S

                                                          SI

                                                          No

                                                          S

                                                          Satisfaction with Subordinates

                                                          N

                                                          No of Respondents

                                                          P

                                                          Percentage

                                                          1

                                                          1

                                                          H

                                                          Highly satisfied

                                                          1

                                                          12

                                                          1

                                                          12

                                                          2

                                                          2

                                                          S

                                                          Satisfied

                                                          6

                                                          67

                                                          6

                                                          67

                                                          2

                                                          3

                                                          N

                                                          Neither Satisfied nor Dissatisfied

                                                          1

                                                          14

                                                          1

                                                          14

                                                          4

                                                          D

                                                          Dissatisfied

                                                          0

                                                          07

                                                          0

                                                          07

                                                          5

                                                          5

                                                          H

                                                          Highly Dissatisfied

                                                          0

                                                          00

                                                          0

                                                          00

                                                          Total 1

                                                          100

                                                          1

                                                          100

                                                          59

                                                          FIGURE 49

                                                          REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                          60

                                                          Table 410 ndash To know the level of satisfaction regarding nature of job

                                                          S

                                                          SI No

                                                          J

                                                          Job Satisfaction

                                                          N

                                                          No of Respondents

                                                          P

                                                          Percentage

                                                          1

                                                          1

                                                          H

                                                          Highly satisfied

                                                          2

                                                          22

                                                          2

                                                          22

                                                          2

                                                          2

                                                          S

                                                          Satisfied

                                                          5

                                                          56

                                                          5

                                                          56

                                                          3

                                                          3

                                                          N

                                                          Neither Satisfied nor Dissatisfied

                                                          1

                                                          16

                                                          1

                                                          16

                                                          4

                                                          4

                                                          D

                                                          Dissatisfied

                                                          0

                                                          07

                                                          0

                                                          07

                                                          5

                                                          5

                                                          H

                                                          Highly Dissatisfied

                                                          0

                                                          00

                                                          0

                                                          00

                                                          Total 1

                                                          100

                                                          1

                                                          100

                                                          Source survey dataInference

                                                          From the above table it shows that 56 of the employees were satisfied with their job

                                                          FIGURE 410

                                                          61

                                                          REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                          Table 411 ndash To know whether there is any job pressure in their work

                                                          Source survey data

                                                          Inference

                                                          From the above table it shows that 72 of employees said there is job pressure in their work

                                                          FIGURE 411

                                                          REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                          S

                                                          SI No

                                                          J

                                                          Job Pressure

                                                          N

                                                          No of Respondents

                                                          P

                                                          Percentage

                                                          1

                                                          1

                                                          Y

                                                          Yes

                                                          7

                                                          72

                                                          7

                                                          72

                                                          2

                                                          2

                                                          N

                                                          No

                                                          2

                                                          28

                                                          2

                                                          28

                                                          T

                                                          Total

                                                          1

                                                          100

                                                          1

                                                          100

                                                          62

                                                          Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                          amp talents

                                                          S

                                                          SI No

                                                          D

                                                          Development of Skills and

                                                          Talents

                                                          N

                                                          No of Respondents

                                                          P

                                                          Percentage

                                                          1

                                                          1

                                                          H

                                                          Highly Agree

                                                          1

                                                          12

                                                          1

                                                          12

                                                          2

                                                          2

                                                          A

                                                          Agree

                                                          5

                                                          52

                                                          5

                                                          52

                                                          3

                                                          3

                                                          N

                                                          Neither Agree nor Disagree

                                                          2

                                                          28

                                                          2

                                                          28

                                                          4

                                                          4

                                                          D

                                                          Disagree

                                                          0

                                                          06

                                                          0

                                                          06

                                                          5

                                                          5

                                                          H

                                                          Highly Disagree

                                                          0

                                                          02

                                                          0

                                                          02

                                                          Total 1

                                                          100

                                                          1

                                                          100

                                                          Source survey data

                                                          Inference

                                                          From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                          63

                                                          FIRGURE 412

                                                          REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                          64

                                                          Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                          S

                                                          SI No

                                                          W

                                                          Welfare Facilities

                                                          N

                                                          No of Respondents

                                                          P

                                                          Percentage

                                                          1

                                                          1

                                                          H

                                                          Highly satisfied

                                                          0

                                                          09

                                                          9

                                                          09

                                                          2

                                                          2

                                                          S

                                                          Satisfied

                                                          5

                                                          57

                                                          5

                                                          57

                                                          3

                                                          3

                                                          N

                                                          Neither Satisfied nor Dissatisfied

                                                          2

                                                          29

                                                          2

                                                          29

                                                          4

                                                          4

                                                          D

                                                          Dissatisfied

                                                          5

                                                          05

                                                          0

                                                          05

                                                          5

                                                          5

                                                          H

                                                          Highly Dissatisfied

                                                          0

                                                          00

                                                          0

                                                          00

                                                          Total 1

                                                          100

                                                          1

                                                          100

                                                          Source survey data

                                                          Inference

                                                          From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                          FIGURE 413

                                                          REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                          65

                                                          Table 414 ndash To know the employee satisfaction towards the salary

                                                          Source survey data

                                                          Inference

                                                          From the above table it shows that 67 of the employees were satisfied

                                                          with their salary

                                                          FIGURE 414

                                                          REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                          S

                                                          SI No

                                                          P

                                                          Payment Satisfaction

                                                          N

                                                          No of Respondents

                                                          P

                                                          Percentage

                                                          1

                                                          1

                                                          Y

                                                          Yes

                                                          6

                                                          67

                                                          6

                                                          67

                                                          2

                                                          2

                                                          N

                                                          No

                                                          3

                                                          33

                                                          3

                                                          33

                                                          T

                                                          otal

                                                          1

                                                          100

                                                          1

                                                          100

                                                          66

                                                          Table 415 ndash To know the employees willingness amp Commitment Towards

                                                          Organisation

                                                          Source survey data

                                                          Inference

                                                          From the above table it shows that 59 of the employees were willing to

                                                          continue in this organisation

                                                          FIGURE 415

                                                          REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                          S

                                                          SI No

                                                          W

                                                          Willingness to Work

                                                          N

                                                          No of Respondents

                                                          P

                                                          Percentage

                                                          1

                                                          1

                                                          Y

                                                          Yes

                                                          5

                                                          59

                                                          5

                                                          59

                                                          2

                                                          2

                                                          N

                                                          No

                                                          4

                                                          41

                                                          4

                                                          41

                                                          T

                                                          Total

                                                          1

                                                          00

                                                          1

                                                          00

                                                          67

                                                          CHI-SQUARE METHOD

                                                          The chi square test is one of the simplest and most widely used non-

                                                          parametric tests in statistical work As a non-parametric test it can be used to determine

                                                          if categorical data shows dependency or the two classifications are independent It can

                                                          also be used to make comparisons between theoretical population and actual data

                                                          when categories are used

                                                          n

                                                          Chi square χsup2= sum (O-E) sup2 E

                                                          i =1

                                                          Where O= observed frequency

                                                          E= expected frequency

                                                          68

                                                          OBSERVED FREQUENCY

                                                          Table 419 shows the relationship between the department and the job satisfaction

                                                          Over All

                                                          Job

                                                          SatisfactionHighly

                                                          SatisfiedSatisfied

                                                          Neither

                                                          Satisfied nor

                                                          Dissatisfied

                                                          DissatisfiedHighly

                                                          Dissatisfied

                                                          Sub

                                                          Total

                                                          Mechanical 5 6 14 3 2 30

                                                          Electrical 6 8 6 3 2 25

                                                          Production 9 13 7 4 2 35

                                                          Others 2 3 2 2 1 10

                                                          Sub Total 22 30 29 12 7 100

                                                          69

                                                          EXPECTED FREQUENCY

                                                          Over All

                                                          Job

                                                          SatisfactionHighly

                                                          SatisfiedSatisfied

                                                          Neither

                                                          Satisfied nor

                                                          Dissatisfied

                                                          DissatisfiedHighly

                                                          Dissatisfied

                                                          Sub

                                                          Total

                                                          Mechanical 7 8 9 4 2 30

                                                          Electrical 5 8 7 3 2 25

                                                          Production 8 11 10 4 2 35

                                                          Others 2 3 3 1 1 10

                                                          Sub Total 22 30 29 12 7 100

                                                          Null Hypothesis (Ho)

                                                          There is no significant difference between the department and the job satisfaction

                                                          Alternative Hypothesis (Ho)

                                                          There is significant difference between the job satisfaction

                                                          Co Relation

                                                          70

                                                          Chapter-V

                                                          CONCLUSIONS AND

                                                          RECOMMENDATIONS

                                                          71

                                                          CONCLUSION

                                                          On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                          Ltd Mohali made in the previous chapters following conclusions are drawn

                                                          General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                          Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                          environment of the company is very healthy The visitors feel happy after the campus

                                                          Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                          indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                          building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                          Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                          its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                          position by channelising these internal accruals to fund its expansion programmes

                                                          Working results PTL has registered a handsome and constant growth in its profits because

                                                          of a brisk demand for new and better technology electronic items None of the other electronic

                                                          company has shown such a steady growth Philips has recorded the lowest current ratio

                                                          However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                          velocity of creditors and debtors only due to commitment of itrsquos employees

                                                          72

                                                          SUMMARY

                                                          According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                          employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                          development and having a best friend at work

                                                          Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                          than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                          employees may just start whistling while they work It is up to me The corporate culture or

                                                          financial rewards will not make your team successful It is up to you Recognition is one thing

                                                          that is completely in your control

                                                          Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                          more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                          do more with less keeping quality employees becomes even more critical As a manager it is

                                                          your job to bond your best people to your company through recognition And you also must help

                                                          direct and motivate your core performers

                                                          Simple rewards earn big returns There are some relatively simple things you can do that will

                                                          earn big returns For example remember your employees birthdays and work anniversaries find

                                                          out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                          spend time with their kids) make the most of your formal service awards with some preparation

                                                          and a group presentation walk around your department every day and talk to your

                                                          people and thank them sincerely and often

                                                          73

                                                          Make it specific Praise and recognition must be specific to have impact General praise such as

                                                          You do great work actually can have the opposite effect and leave your employees wondering

                                                          Does he have any idea what I really do around here Specific praise links individual

                                                          accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                          customer complaint Great work As you know we value quick resolutions of problems as

                                                          one of our core strategies

                                                          Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                          college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                          your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                          high-impact performers report that they left their last job because No one ever asked me to

                                                          stay

                                                          Forget cash

                                                          Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                          offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                          work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                          recognized and involved they are much less likely to keep asking about money

                                                          Recognize

                                                          Recognition means most to an employee when it is sincere and spontaneous According to the

                                                          largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                          at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                          much too long to recognize and you probably are losing people you do not need to

                                                          74

                                                          Recognition works

                                                          Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                          performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                          ways that build high commitment typically are on the order of 30 to 50 percent

                                                          Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                          Learn to recognize your employees for their efforts thank them often and reward their

                                                          achievements You can awaken them from their anger and apathy and they will fall in love with

                                                          their jobs again Chances are you will work together happily ever after

                                                          So there is direct relation with employee satisfaction and their commitment towards the

                                                          organization and it is also clear from the above discussion that only monetary elements are not

                                                          sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                          and other moral value

                                                          75

                                                          RECOMMENDATIONS

                                                          PHILIPS should increase its capacity utilization It should work at full capacity to

                                                          minimize its cost of production With this increase in capacity utilization the total cost

                                                          will spread over more units thereby decreasing the per unit cost

                                                          PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                          period is quite high in case of debtors as compared to creditors it should be more or less

                                                          equal as it will help in improving company liquidity

                                                          PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                          business as it accounts very less as compare to other businesses of Philips

                                                          Another recommendation for Mohali plant is about the HR department that is they

                                                          should appoint permanent and skilled workers as against casual workers which generally add

                                                          up to the profit of the company

                                                          76

                                                          BIBLIOGRAPHY

                                                          1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                          2 Monthly Journals of Philips Electronics India Ltd

                                                          3 Authentic Leadership Medtronic CEO Bill George

                                                          4 wwwindiaphilipscom

                                                          5 wwwwikipediacom

                                                          6 httpwwwemployeecommitmentcom

                                                          7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                          8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                          9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                          77

                                                          Questionnaire

                                                          Name __________________________________________________________

                                                          Age______________________________ Gender _______________________

                                                          Qualification _______________________ Contact No ___________________

                                                          Q1 In which department you are working

                                                          Electrical Production Mechanical Other

                                                          Q2 What is your working experience

                                                          gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                          Q3 How You like the physical Working Environment of the organization

                                                          Excellent Good Fair Poor Very Poor

                                                          Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                          Highly Dissatisfied Dissatisfied

                                                          Q5 Are you satisfied with your work

                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                          Highly Dissatisfied Dissatisfied

                                                          Q6 Are you satisfied with the career development programe of the company

                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                          Highly Dissatisfied Dissatisfied

                                                          Q7 Is other staff of the organization is co-operative with you

                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                          Highly Dissatisfied Dissatisfied

                                                          Q8 Are you satisfied with top level management

                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                          Highly Dissatisfied Dissatisfied

                                                          78

                                                          Q9 Are you satisfied with your subordinates

                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                          Highly Dissatisfied Dissatisfied

                                                          Q10 Are you satisfied with the nature of the Job

                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                          Highly Dissatisfied Dissatisfied

                                                          Q11 Do you have any Job Pressure in work

                                                          Yes No

                                                          Q12 Do you satisfied with the opportunities provided by the organisation

                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                          Highly Dissatisfied Dissatisfied

                                                          Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                          Highly Dissatisfied Dissatisfied

                                                          Q14 Are you satisfied towards your salary

                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                          Highly Dissatisfied Dissatisfied

                                                          Q15 Are you committed towards the organisation

                                                          Yes No

                                                          Signature

                                                          • SSI No
                                                          • DDepartment
                                                          • NNo of Respondents
                                                          • PPercentage
                                                          • 11
                                                          • MMechanical
                                                          • 330
                                                          • 330
                                                          • 22
                                                          • EElectrical
                                                          • 225
                                                          • 225
                                                          • 33
                                                          • PProduction
                                                          • 335
                                                          • 335
                                                          • 44
                                                          • OOthers
                                                          • 110
                                                          • 110
                                                          • TTotal
                                                          • 1100
                                                          • 1100
                                                          • SSI No
                                                          • WWork Experience
                                                          • NNo of Respondents
                                                          • PPercentage
                                                          • 11
                                                          • BBelow 2 years
                                                          • 133
                                                          • 113
                                                          • 22
                                                          • 2 2ndash 4 years
                                                          • 330
                                                          • 330
                                                          • 33
                                                          • 4 4ndash 6 years
                                                          • 334
                                                          • 334
                                                          • 44
                                                          • AAbove 6 years
                                                          • 223
                                                          • 223
                                                          • Total
                                                          • 1100
                                                          • 1100
                                                          • SSI No
                                                          • AAmount of Work
                                                          • NNo of Respondents
                                                          • PPercentage
                                                          • 11
                                                          • HHighly satisfied
                                                          • 220
                                                          • 220
                                                          • 22
                                                          • SSatisfied
                                                          • 445
                                                          • 445
                                                          • 33
                                                          • NNeither Satisfied nor Dissatisfied
                                                          • 112
                                                          • 112
                                                          • 44
                                                          • DDissatisfied
                                                          • 118
                                                          • 118
                                                          • 55
                                                          • HHighly Dissatisfied
                                                          • 006
                                                          • 006
                                                          • Total
                                                          • 1100
                                                          • 1100
                                                          • SSI No
                                                          • SSatisfaction with Subordinates
                                                          • NNo of Respondents
                                                          • PPercentage
                                                          • 11
                                                          • HHighly satisfied
                                                          • 112
                                                          • 112
                                                          • 22
                                                          • SSatisfied
                                                          • 667
                                                          • 667
                                                          • 23
                                                          • NNeither Satisfied nor Dissatisfied
                                                          • 114
                                                          • 114
                                                          • 4
                                                          • DDissatisfied
                                                          • 007
                                                          • 007
                                                          • 55
                                                          • HHighly Dissatisfied
                                                          • 0 00
                                                          • 000
                                                          • Total
                                                          • 1100
                                                          • 1100
                                                          • SSI No
                                                          • JJob Pressure
                                                          • NNo of Respondents
                                                          • PPercentage
                                                          • 11
                                                          • YYes
                                                          • 772
                                                          • 772
                                                          • 22
                                                          • NNo
                                                          • 228
                                                          • 228
                                                          • TTotal
                                                          • 1100
                                                          • 1100
                                                          • SSI No
                                                          • PPayment Satisfaction
                                                          • NNo of Respondents
                                                          • PPercentage
                                                          • 11
                                                          • YYes
                                                          • 667
                                                          • 667
                                                          • 22
                                                          • NNo
                                                          • 333
                                                          • 333
                                                          • Total
                                                          • 1100
                                                          • 1100
                                                          • SSI No
                                                          • WWillingness to Work
                                                          • NNo of Respondents
                                                          • PPercentage
                                                          • 11
                                                          • YYes
                                                          • 559
                                                          • 559
                                                          • 22
                                                          • NNo
                                                          • 441
                                                          • 441
                                                          • TTotal
                                                          • 100
                                                          • 100
                                                            • MISSION amp VISION
                                                            • Mission
                                                            • Vision
                                                            • Philips Electronics India Limited
                                                              • SSI No
                                                              • WWorking Environment
                                                              • NNo of Respondents
                                                              • PPercentage
                                                              • 11
                                                              • EExcellent
                                                              • 112
                                                              • 112
                                                              • 22
                                                              • GGood
                                                              • 557
                                                              • 557
                                                              • 33
                                                              • FFair
                                                              • 228
                                                              • 228
                                                              • 44
                                                              • PPoor
                                                              • 003
                                                              • 033
                                                              • 55
                                                              • VVery Poor
                                                              • 000
                                                              • 000
                                                              • TTotal
                                                              • 1100
                                                              • 1100
                                                              • SSI No
                                                              • NNon-Monitory Benefits offered to Employees
                                                              • NNo of Respondents
                                                              • PPercentage
                                                              • 11
                                                              • HHighly Satisfied
                                                              • 114
                                                              • 114
                                                              • 22
                                                              • SSatisfied
                                                              • 554
                                                              • 554
                                                              • 33
                                                              • NNeither Satisfied nor Dissatisfied
                                                              • 225
                                                              • 225
                                                              • 44
                                                              • DDissatisfied
                                                              • 005
                                                              • 005
                                                              • 55
                                                              • HHighly Dissatisfied
                                                              • 002
                                                              • 002
                                                              • Total
                                                              • 1100
                                                              • 1100
                                                              • SSI No
                                                              • CCareer Development
                                                              • NNo of Respondents
                                                              • PPercentage
                                                              • HHighly satisfied
                                                              • 112
                                                              • 112
                                                              • SSatisfied
                                                              • 556
                                                              • 556
                                                              • NNeither Satisfied nor Dissatisfied
                                                              • 222
                                                              • 222
                                                              • DDissatisfied
                                                              • 110
                                                              • 110
                                                              • HHighly Dissatisfied
                                                              • 000
                                                              • 000
                                                              • Total
                                                              • 1100
                                                              • 1100
                                                              • SSI No
                                                              • CCo-operation of Workers
                                                              • NNo of Respondents
                                                              • PPercentage
                                                              • 11
                                                              • HHighly satisfied
                                                              • 220
                                                              • 220
                                                              • 22
                                                              • SSatisfied
                                                              • 666
                                                              • 666
                                                              • 33
                                                              • NNeither Satisfied nor Dissatisfied
                                                              • 111
                                                              • 111
                                                              • 44
                                                              • DDissatisfied
                                                              • 003
                                                              • 003
                                                              • 55
                                                              • HHighly Dissatisfied
                                                              • 000
                                                              • 000
                                                              • Total
                                                              • 1100
                                                              • 1100
                                                              • SSI No
                                                              • SSatisfaction with Top Management
                                                              • NNo of Respondents
                                                              • PPercentage
                                                              • 11
                                                              • HHighly satisfied
                                                              • 226
                                                              • 226
                                                              • 22
                                                              • SSatisfied
                                                              • 551
                                                              • 551
                                                              • 33
                                                              • NNeither Satisfied nor Dissatisfied
                                                              • 117
                                                              • 117
                                                              • 44
                                                              • DDissatisfied
                                                              • 006
                                                              • 006
                                                              • 55
                                                              • HHighly dissatisfied
                                                              • 000
                                                              • 000
                                                              • Total
                                                              • 1100
                                                              • 1100
                                                              • SSI No
                                                              • JJob Satisfaction
                                                              • NNo of Respondents
                                                              • PPercentage
                                                              • 11
                                                              • HHighly satisfied
                                                              • 222
                                                              • 222
                                                              • 22
                                                              • SSatisfied
                                                              • 556
                                                              • 556
                                                              • 33
                                                              • NNeither Satisfied nor Dissatisfied
                                                              • 116
                                                              • 116
                                                              • 44
                                                              • DDissatisfied
                                                              • 007
                                                              • 007
                                                              • 55
                                                              • HHighly Dissatisfied
                                                              • 000
                                                              • 000
                                                              • Total
                                                              • 1100
                                                              • 1100
                                                              • SSI No
                                                              • DDevelopment of Skills and Talents
                                                              • NNo of Respondents
                                                              • PPercentage
                                                              • 1 1
                                                              • HHighly Agree
                                                              • 112
                                                              • 112
                                                              • 22
                                                              • AAgree
                                                              • 552
                                                              • 552
                                                              • 33
                                                              • NNeither Agree nor Disagree
                                                              • 228
                                                              • 228
                                                              • 44
                                                              • DDisagree
                                                              • 006
                                                              • 006
                                                              • 55
                                                              • HHighly Disagree
                                                              • 002
                                                              • 002
                                                              • Total
                                                              • 1100
                                                              • 1100
                                                              • SSI No
                                                              • WWelfare Facilities
                                                              • NNo of Respondents
                                                              • PPercentage
                                                              • 11
                                                              • HHighly satisfied
                                                              • 009
                                                              • 909
                                                              • 22
                                                              • SSatisfied
                                                              • 557
                                                              • 557
                                                              • 33
                                                              • NNeither Satisfied nor Dissatisfied
                                                              • 229
                                                              • 229
                                                              • 44
                                                              • DDissatisfied
                                                              • 505
                                                              • 005
                                                              • 55
                                                              • HHighly Dissatisfied
                                                              • 000
                                                              • 000
                                                              • Total
                                                              • 1100
                                                              • 1100
                                                                • SUMMARY
                                                                • RECOMMENDATIONS
                                                                • BIBLIOGRAPHY

                                                            30

                                                            Employers naturally want to encourage workers to perform prescribed and voluntary activities

                                                            while avoiding proscribed ones To achieve these goals organizations use a number of HR

                                                            practices that directly affect the person process and context components of job performance

                                                            Employeesrsquo reactions to these practices determine their levels of engagement and commitment

                                                            31

                                                            Chapter-IV

                                                            32

                                                            LITERATURE OF THE REVIEW

                                                            ldquo Job Satisfaction That Leads To The Commitment Of

                                                            The Employees in The Organisationrdquo

                                                            Literature of Review

                                                            Gerge Bill Authentic Leadership

                                                            In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

                                                            point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

                                                            What he means is that purpose is what drives employee commitment not the financial

                                                            rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

                                                            33

                                                            hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

                                                            are shareholders who can benefit from improved financials what draws people to their

                                                            chosen careers is the work itself and its purpose in the world more than the profit

                                                            possibilities

                                                            Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

                                                            that you cannot inspire employees by urging them to help management get the companyrsquos

                                                            stock price uprdquo

                                                            There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

                                                            authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

                                                            purpose of our work it means recognizing the purpose our organization fulfills that goes

                                                            beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

                                                            contribute to a larger purposerdquo

                                                            In Built to Last Jim Collins and James Porras spend an entire book explaining their five

                                                            year research study of major companies that led to this conclusion about employee

                                                            commitment Purpose within a company is what sustains it profit is important but when

                                                            itrsquos the prime directive companies falter

                                                            -Marshal Goldsmith-

                                                            How to Increase Employee Commitment

                                                            In practice this involves walking the talk being transparent communicating effectively treating

                                                            people equally teaching leading subordinates to increasingly excellent performance ndash and

                                                            responding to subordinates as mature individuals who are owed fairness the truth and

                                                            recognition of their achievements

                                                            34

                                                            Since managers interact directly and frequently with subordinates they are usually more tuned

                                                            in to how employees are feeling than are executives Managers are in a better position to know

                                                            for example when employees are feeling alienated and disengaged from their work which is

                                                            very common today -- and expensive

                                                            Gaining employee commitment results in greater profits because enthusiastic employees stay

                                                            contribute discretionary effort and engage customers Performance soars when customers are

                                                            enthused and stay and when executives managers and employees are a collaborative team

                                                            united in achieving common goals

                                                            But managers are often called middle managers for good reason their job is to motivate and

                                                            guide subordinates while they at the same time are being judged by their bosses Because of

                                                            their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                                                            create relationships with potential allies especially those with greater power who have access to

                                                            top decision makers

                                                            Harvard University Factors that Impact Employee Well Being Commitment and

                                                            Productivity

                                                            Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                                                            corporate bottom line A new trend in our dawning age of social sustainability is that many

                                                            experts believe more attention should be paid to the dotted line - the one signed when a person

                                                            35

                                                            commits to employment at a company New Harvard research validates this approach affirming

                                                            that trust and purpose play a significant role in building successful productive workplaces

                                                            The behavioral research conducted by a team at Harvard University and Massachusetts General

                                                            Hospital identifies the factors most likely to impact 21st century employee well being

                                                            commitment and productivity The researchers found that commitment is largely influenced by

                                                            ones sense of purpose feeling of personal impact and overall trust in the organization

                                                            Productivity is largely affected by the quality of human relationships including cooperative

                                                            social group moods and interaction

                                                            The results lead us to conclude that workplaces that provide positive environments that foster

                                                            interpersonal trust and quality personal relationships create the most committed and productive

                                                            employees says Nancy Etcoff PhD the lead researcher on the study

                                                            Expert Shares Keys to Building Successful Workplace Relationships

                                                            According to business strategist Courtney Anderson JD MBA Outstanding leadership

                                                            today means much more than just doing your job Success is creating an environment that fosters

                                                            happy committed productive team members

                                                            Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                                                            does not have to be difficult The biggest challenge she says is making the time to truly change

                                                            in our overscheduled instant access competitive work environments With a little know-how it

                                                            can be easy to evolve workplace well being and respond to these compelling research results

                                                            -Mark Howell-

                                                            CEO Bright Point

                                                            High-performing companies recognize that employee commitment is a major contributing factor

                                                            toward sustaining long-term success and creating value An engaged employee is involved and

                                                            excited about their work and acts in a manner that will forward the organizationrsquos interest An

                                                            36

                                                            engaged workforce helps optimize and retain talent for the long-term because the employees

                                                            choose to stay even when other employment alternatives exist

                                                            According to Walker Information the top three drivers of employee commitment are

                                                            Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                                                            want to enjoy their work feel they are appreciated and know they are making a contribution to

                                                            their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                                                            and are trusted by their leadership have a greater dedication and are ultimately more productive

                                                            on the job However according to recent data provided by the National Business Research

                                                            Institute (NBRI) only 31 of all employees are truly engaged

                                                            At BrightPoint we take employee engagement seriously and we work to create a culture that

                                                            inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                                                            employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                                                            determined that close to 80 of respondents indicated they were satisfied with their jobs and

                                                            daily activities General employee satisfaction increases when managers take an active interest

                                                            in their employees beyond their day-to-day job responsibilities According to NBRI managers

                                                            that actively coach build relationships and keep an open dialogue with their employees improve

                                                            employee engagement

                                                            We have a diverse workforce where each employee brings unique value and has individual

                                                            needs Managers are learning to manage the individual and not the position In order to give

                                                            managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                                                            leadership training workshops and continual learning resources In 2011 906 of managers at

                                                            BrightPoint NA participated in the development opportunities offered and also made an effort to

                                                            37

                                                            help reinforce the learning of their team members This signals that our leadership team is taking

                                                            an active interest in professional development and its connection to employee commitment

                                                            As BrightPoint continues to increase focus on employee engagement the organization will grow

                                                            stronger and maintain a substantial advantage over our competition Our employees possess the

                                                            knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                                                            through their genuine commitment will deliver what our customers want with increasing

                                                            efficiency and effectiveness Our responsibility is value-creation by growing our business and

                                                            maintaining high levels of customer service and loyalty We believe the best way to accomplish

                                                            this is through a strong committed and engaged workforce

                                                            Performance Model Adopted At Mohali Plant

                                                            38

                                                            Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                                                            39

                                                            Recruiting

                                                            The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                                                            applicants also can influence future employeesrsquo engagement and commitment If your firm has

                                                            designed jobs specifically to engage employees then organization want to ensure that recruiting

                                                            ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                                                            skilled team environment or minimal supervision Applicants who notice and respond to these

                                                            ads will more likely be motivated by these features Also consider how organization might best

                                                            seek candidates from inside your organization When Organisation recruit existing employees for

                                                            desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                                                            commitment (by providing growth and advancement opportunities to employees in return for

                                                            their loyalty) If Organisation recruit from outside when qualified internal candidates are

                                                            available Organization may unwittingly suggest to current employees that your company is not

                                                            willing to reciprocate their commitment Existing staff may then begin questioning their own

                                                            commitment to the firm By contrast organisation recruit external candidates to both the job and

                                                            your organization For these candidates ensure that recruiting messages highlight attractive job

                                                            features organizational values and commitment reciprocity That is in return for performance

                                                            and dedication your company offers competitive pay and benefits flexible work hours and

                                                            learning and career advancement opportunities Also remember that prospective employees have

                                                            multiple commitments You will inevitably have to compete with those commitments as

                                                            organization try to attract candidates to your firm Most people find it easier to make a new

                                                            commitment when it is compatible with their other obligations For example you boost your

                                                            chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                                                            work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                                                            Commitmentrdquo

                                                            40

                                                            Employee Selection

                                                            Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                                                            fill available positions When organisation select the right individuals for the right jobs new

                                                            hires carry out their work more smoothly and experience fewer performance problems The

                                                            result Greater enjoyment ofmdashand engagement inmdashthe job

                                                            To enhance engagement through your selection of employees identify those candidates who are

                                                            best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                                                            that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                                                            they know about the role and having them provide work samples Most candidates will view

                                                            these techniques more positively than tests with less apparent relevance such as personality and

                                                            integrity assessments Successful candidates feel good about having ldquopassed the test and see

                                                            company as careful and capable for having selected them A positive initial impression of an

                                                            employer encourages growth of long-term commitment

                                                            Training and Development

                                                            Training and development can serve as additional levers for enhancing engagement and

                                                            commitment For new hires training usually begins with orientation Orientation presents several

                                                            important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                                                            important it gives you a chance to encourage employee engagement by explaining how the new

                                                            hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                                                            Electronics describe how r company is organized introduce the new employee to his or her co-

                                                            workers give the person a tour of the area where he or she will be working and explain safety

                                                            regulations and other procedural matters In short you foster person-organization fitmdashvital for

                                                            developing productive and dedicated employees Through training you help new and current

                                                            41

                                                            employees acquire the knowledge and skills they need to perform their jobs And employees who

                                                            enhance their skills through training are more likely to engage fully in their work because they

                                                            derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                                                            company as well as their own employability in the job market In addition most companies offer

                                                            higher wages for skilled workers to compensate them for their greater value and to discourage

                                                            turnover

                                                            Compensation

                                                            Like the HR practices discussed above compensation can powerfully influence employee

                                                            engagement and commitment Some compensation components encourage commitment to

                                                            employers while others motivate engagement in the job It is possible to stimulate one and not

                                                            the other though itrsquos generally better to foster both For example a company that offers a strong

                                                            performance incentive system but no retirement plan will probably realize exceptional

                                                            engagement from its workers however they may eventually commit themselves to another

                                                            company that does offer a good retirement plan Meanwhile an organization that offers generous

                                                            retirement benefits but a traditional seniority-based pay grade system may have committed

                                                            employees however these workers might deliver pedestrian performance as they bide their time

                                                            until retirement In designing compensation plans you therefore need to consider employee

                                                            engagement and commitment strategically

                                                            Encourage managers to include employees in the goal-setting process This technique helps to

                                                            ensure that workers understand the goals It also promotes acceptance of challenging objectives

                                                            because people generally feel more committed to goals they have helped define In addition

                                                            consider how you and other managers will recognize and encourage contributions that exceed

                                                            expectations For example when a piece of equipment malfunctions Joe finds other ways to

                                                            maintain production rather than merely shutting down the machine and waiting for the

                                                            42

                                                            maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                                            offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                                            up Performance management processes operate on a continuous basis Therefore they provide

                                                            perhaps the best ongoing opportunities for employers to foster employee engagement and

                                                            commitment For example managers can use routine discussions about performance and

                                                            feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                                            which tasks are most challenging During such discussions managers also can define what going

                                                            above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                                            contributions An employeersquos aspirations and career goals can receive careful attention during

                                                            performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                                            can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                                            your organization and the employeersquos other life commitments Through such means the

                                                            organization personalizes its relationship to each employee and provides support while also

                                                            expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                                            To further engage employees and win their commitment through your performance management

                                                            programs consider how to treat your organizationrsquos most experienced employees In many cases

                                                            these employees understand the intricacies of a job better than their supervisors or managers do

                                                            By virtue of long identification with your organization they may be deeply committed to high-

                                                            level goals They use their expertise to contribute in ways that newer employees simply cannot

                                                            match But many of them also may be planning to retire soon especially if they are from the

                                                            ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                                            a performance management system that recognizes and rewards proactive sharing of knowledge

                                                            and expertise among co-workers For example create knowledge repositories or learning

                                                            histories that can be stored in databases that employees can access and then create incentives

                                                            43

                                                            for people who contribute to and use these repositories Of course effective performance

                                                            management systems also identify employees who are not meeting expectations Failing to

                                                            address problem performance can erode other employeesrsquo engagement and commitment as their

                                                            workloads increase and they conclude that the company is willing to tolerate poor performance

                                                            If feedback coaching and remedial training are of little avail the manager may need to move the

                                                            person to a different position within the company where he or she can make a more valuable

                                                            contribution or let the individual go if there is no good match elsewhere in the organization

                                                            44

                                                            Chapter-V

                                                            RESEARCH METHODOLOGY

                                                            The basic task of research is to generate accurate information for use in decision-making

                                                            Research can be defined as the systematic and objective process of gathering recording and

                                                            analyzing data for aid in making business decisions As the project involves analyzing of

                                                            45

                                                            financial structure the research is exploratory in nature covering financial parameters and come

                                                            of the important ratios to carry out research There are basically two techniques adopted for

                                                            obtaining information

                                                            Primary Data

                                                            Secondary Data

                                                            Primary Data is gathered specifically for the project at hand through personal interviews with

                                                            the accounts officers

                                                            Sample Size = 100 Employees

                                                            Secondary data is previously collected and assembled for some project other than the one at

                                                            hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                                            less expensive than the primary date

                                                            Secondary Data can be obtained from both external and internal sources

                                                            External data may be collected from books and periodicals government sources media and other

                                                            commercial sources

                                                            Internal data is that secondary data which is created recorded or generated by the organization

                                                            As the project is explanatory in nature secondary data is collected from the reports of the

                                                            company books journals and interest Secondary data is gathered from annual reports official

                                                            records and standing orders of the units

                                                            CHAPTER - VI

                                                            DATA ANALYSIS AND INTERPRETATION

                                                            46

                                                            The data after collection is to be processed and analyzed in accordance with the outline

                                                            and down for the purpose at the time of developing research plan

                                                            Technically speaking processing implies editing coding classification and tabulation of

                                                            collected data so that they are amenable to analysis The term analysis refers to the computation

                                                            of certain measures along with searching for pattern groups Thus in the process of analysis

                                                            relationship or difference should be subjected to statistical tests of significance to determine with

                                                            what validity data can be said to indicate any conclusions

                                                            The analysis of data in a general way involves a number of closely related operations

                                                            which are performed with the purpose of summarizing the collected data and organizing them in

                                                            such a manner that they answer the research questions In this study the researcher followed

                                                            above process carefully and it is presented in this chapter

                                                            47

                                                            Table 41 ndash To know the department in which employees are belongs to

                                                            S

                                                            ou rc

                                                            e

                                                            survey data

                                                            Inference

                                                            From the above table it shows that 35 of employees are belongs to

                                                            production department

                                                            FIGURE 41

                                                            S

                                                            SI No

                                                            D

                                                            Department

                                                            N

                                                            No of Respondents

                                                            P

                                                            Percentage

                                                            1

                                                            1

                                                            M

                                                            Mechanical

                                                            3

                                                            30

                                                            3

                                                            30

                                                            2

                                                            2

                                                            E

                                                            Electrical

                                                            2

                                                            25

                                                            2

                                                            25

                                                            3

                                                            3

                                                            P

                                                            Production

                                                            3

                                                            35

                                                            3

                                                            35

                                                            4

                                                            4

                                                            O

                                                            Others

                                                            1

                                                            10

                                                            1

                                                            10

                                                            T

                                                            Total

                                                            1

                                                            100

                                                            1

                                                            100

                                                            48

                                                            REPRESENTS THE DEPARTMENT

                                                            Table 42 ndash To know working experience of the employees

                                                            Source survey data

                                                            Inference

                                                            From the above table it shows that 34 of the employees have 4 ndash 6

                                                            years experience

                                                            S

                                                            SI No

                                                            W

                                                            Work Experience

                                                            N

                                                            No of Respondents

                                                            P

                                                            Percentage

                                                            1

                                                            1

                                                            B

                                                            Below 2 years

                                                            1

                                                            33

                                                            1

                                                            13

                                                            2

                                                            2

                                                            2

                                                            2ndash 4 years

                                                            3

                                                            30

                                                            3

                                                            30

                                                            3

                                                            3

                                                            4

                                                            4ndash 6 years

                                                            3

                                                            34

                                                            3

                                                            34

                                                            4

                                                            4

                                                            A

                                                            Above 6 years

                                                            2

                                                            23

                                                            2

                                                            23

                                                            T

                                                            otal

                                                            1

                                                            100

                                                            1

                                                            100

                                                            49

                                                            FIGURE 42

                                                            REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                                            Table 43 ndash To know the physical working environment

                                                            S

                                                            SI No

                                                            W

                                                            Working Environment

                                                            N

                                                            No of Respondents

                                                            P

                                                            Percentage

                                                            1

                                                            1

                                                            E

                                                            Excellent

                                                            1

                                                            12

                                                            1

                                                            12

                                                            2

                                                            2

                                                            G

                                                            Good

                                                            5

                                                            57

                                                            5

                                                            57

                                                            3

                                                            3

                                                            F

                                                            Fair

                                                            2

                                                            28

                                                            2

                                                            28

                                                            4

                                                            4

                                                            P

                                                            Poor

                                                            0

                                                            03

                                                            0

                                                            33

                                                            5

                                                            5

                                                            V

                                                            Very Poor

                                                            0

                                                            00

                                                            0

                                                            00

                                                            T

                                                            Total

                                                            1

                                                            100

                                                            1

                                                            100

                                                            Source survey data

                                                            Inference

                                                            From the above table it shows that 57 of the employees were feeling good about the working environment

                                                            50

                                                            FIGURE 43

                                                            REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                            51

                                                            Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                            S

                                                            SI No

                                                            N

                                                            Non-Monitory Benefits offered

                                                            to Employees

                                                            N

                                                            No of Respondents

                                                            P

                                                            Percentage

                                                            1

                                                            1

                                                            H

                                                            Highly Satisfied

                                                            1

                                                            14

                                                            1

                                                            14

                                                            2

                                                            2

                                                            S

                                                            Satisfied

                                                            5

                                                            54

                                                            5

                                                            54

                                                            3

                                                            3

                                                            N

                                                            Neither Satisfied nor Dissatisfied

                                                            2

                                                            25

                                                            2

                                                            25

                                                            4

                                                            4

                                                            D

                                                            Dissatisfied

                                                            0

                                                            05

                                                            0

                                                            05

                                                            5

                                                            5

                                                            H

                                                            Highly Dissatisfied

                                                            0

                                                            02

                                                            0

                                                            02

                                                            Total 1

                                                            100

                                                            1

                                                            100

                                                            Source survey data

                                                            Inference

                                                            From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                            FIGURE 44

                                                            REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                            52

                                                            Table 45 ndash To know the satisfaction level of respondents towards the work

                                                            assigned

                                                            Source survey dataInference

                                                            From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                            FIGURE 45

                                                            S

                                                            SI No

                                                            A

                                                            Amount of Work

                                                            N

                                                            No of Respondents

                                                            P

                                                            Percentage

                                                            1

                                                            1

                                                            H

                                                            Highly satisfied

                                                            2

                                                            20

                                                            2

                                                            20

                                                            2

                                                            2

                                                            S

                                                            Satisfied

                                                            4

                                                            45

                                                            4

                                                            45

                                                            3

                                                            3

                                                            N

                                                            Neither Satisfied nor Dissatisfied

                                                            1

                                                            12

                                                            1

                                                            12

                                                            4

                                                            4

                                                            D

                                                            Dissatisfied

                                                            1

                                                            18

                                                            1

                                                            18

                                                            5

                                                            5

                                                            H

                                                            Highly Dissatisfied

                                                            0

                                                            06

                                                            0

                                                            06

                                                            Total 1

                                                            100

                                                            1

                                                            100

                                                            53

                                                            REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                            54

                                                            Table 46 ndash Opinion about the career development programme in their organisation

                                                            S

                                                            SI No

                                                            C

                                                            Career Development

                                                            N

                                                            No of Respondents

                                                            P

                                                            Percentage

                                                            H

                                                            Highly satisfied

                                                            1

                                                            12

                                                            1

                                                            12

                                                            S

                                                            Satisfied

                                                            5

                                                            56

                                                            5

                                                            56

                                                            N

                                                            Neither Satisfied nor Dissatisfied

                                                            2

                                                            22

                                                            2

                                                            22

                                                            D

                                                            Dissatisfied

                                                            1

                                                            10

                                                            1

                                                            10

                                                            H

                                                            Highly Dissatisfied

                                                            0

                                                            00

                                                            0

                                                            00

                                                            Total 1

                                                            100

                                                            1

                                                            100

                                                            Source survey data

                                                            Inference

                                                            From the above table it shows that 56 of the employees were satisfied

                                                            with the opinion about the carrier development programme in their organisation

                                                            FIGURE 46

                                                            REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                            PROGRAMME IN THEIR ORGANISATION

                                                            55

                                                            Table 47 ndash To know the cooperation of co-workers

                                                            S

                                                            SI No

                                                            C

                                                            Co-operation of Workers

                                                            N

                                                            No of Respondents

                                                            P

                                                            Percentage

                                                            1

                                                            1

                                                            H

                                                            Highly satisfied

                                                            2

                                                            20

                                                            2

                                                            20

                                                            2

                                                            2

                                                            S

                                                            Satisfied

                                                            6

                                                            66

                                                            6

                                                            66

                                                            3

                                                            3

                                                            N

                                                            Neither Satisfied nor Dissatisfied

                                                            1

                                                            11

                                                            1

                                                            11

                                                            4

                                                            4

                                                            D

                                                            Dissatisfied

                                                            0

                                                            03

                                                            0

                                                            03

                                                            5

                                                            5

                                                            H

                                                            Highly Dissatisfied

                                                            0

                                                            00

                                                            0

                                                            00

                                                            Total 1

                                                            100

                                                            1

                                                            100

                                                            Source survey data

                                                            Inference

                                                            From the above table it shows that 66 of the employees were satisfied

                                                            with the cooperation of co-workers

                                                            FIGURE 47

                                                            56

                                                            REPRESENTS THE COOPERATION OF CO-WORKERS

                                                            57

                                                            Table 48 ndash To know the satisfaction of Respondents with top management

                                                            S

                                                            SI No

                                                            S

                                                            Satisfaction with Top

                                                            Management

                                                            N

                                                            No of Respondents

                                                            P

                                                            Percentage

                                                            1

                                                            1

                                                            H

                                                            Highly satisfied

                                                            2

                                                            26

                                                            2

                                                            26

                                                            2

                                                            2

                                                            S

                                                            Satisfied

                                                            5

                                                            51

                                                            5

                                                            51

                                                            3

                                                            3

                                                            N

                                                            Neither Satisfied nor Dissatisfied

                                                            1

                                                            17

                                                            1

                                                            17

                                                            4

                                                            4

                                                            D

                                                            Dissatisfied

                                                            0

                                                            06

                                                            0

                                                            06

                                                            5

                                                            5

                                                            H

                                                            Highly dissatisfied

                                                            0

                                                            00

                                                            0

                                                            00

                                                            Total 1

                                                            100

                                                            1

                                                            100

                                                            Source survey data

                                                            Inference

                                                            From the above table it shows that 51 of the employees were satisfied with the top management

                                                            FIGURE 48

                                                            58

                                                            REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                            Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                            Source survey data

                                                            Inference

                                                            From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                            S

                                                            SI

                                                            No

                                                            S

                                                            Satisfaction with Subordinates

                                                            N

                                                            No of Respondents

                                                            P

                                                            Percentage

                                                            1

                                                            1

                                                            H

                                                            Highly satisfied

                                                            1

                                                            12

                                                            1

                                                            12

                                                            2

                                                            2

                                                            S

                                                            Satisfied

                                                            6

                                                            67

                                                            6

                                                            67

                                                            2

                                                            3

                                                            N

                                                            Neither Satisfied nor Dissatisfied

                                                            1

                                                            14

                                                            1

                                                            14

                                                            4

                                                            D

                                                            Dissatisfied

                                                            0

                                                            07

                                                            0

                                                            07

                                                            5

                                                            5

                                                            H

                                                            Highly Dissatisfied

                                                            0

                                                            00

                                                            0

                                                            00

                                                            Total 1

                                                            100

                                                            1

                                                            100

                                                            59

                                                            FIGURE 49

                                                            REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                            60

                                                            Table 410 ndash To know the level of satisfaction regarding nature of job

                                                            S

                                                            SI No

                                                            J

                                                            Job Satisfaction

                                                            N

                                                            No of Respondents

                                                            P

                                                            Percentage

                                                            1

                                                            1

                                                            H

                                                            Highly satisfied

                                                            2

                                                            22

                                                            2

                                                            22

                                                            2

                                                            2

                                                            S

                                                            Satisfied

                                                            5

                                                            56

                                                            5

                                                            56

                                                            3

                                                            3

                                                            N

                                                            Neither Satisfied nor Dissatisfied

                                                            1

                                                            16

                                                            1

                                                            16

                                                            4

                                                            4

                                                            D

                                                            Dissatisfied

                                                            0

                                                            07

                                                            0

                                                            07

                                                            5

                                                            5

                                                            H

                                                            Highly Dissatisfied

                                                            0

                                                            00

                                                            0

                                                            00

                                                            Total 1

                                                            100

                                                            1

                                                            100

                                                            Source survey dataInference

                                                            From the above table it shows that 56 of the employees were satisfied with their job

                                                            FIGURE 410

                                                            61

                                                            REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                            Table 411 ndash To know whether there is any job pressure in their work

                                                            Source survey data

                                                            Inference

                                                            From the above table it shows that 72 of employees said there is job pressure in their work

                                                            FIGURE 411

                                                            REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                            S

                                                            SI No

                                                            J

                                                            Job Pressure

                                                            N

                                                            No of Respondents

                                                            P

                                                            Percentage

                                                            1

                                                            1

                                                            Y

                                                            Yes

                                                            7

                                                            72

                                                            7

                                                            72

                                                            2

                                                            2

                                                            N

                                                            No

                                                            2

                                                            28

                                                            2

                                                            28

                                                            T

                                                            Total

                                                            1

                                                            100

                                                            1

                                                            100

                                                            62

                                                            Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                            amp talents

                                                            S

                                                            SI No

                                                            D

                                                            Development of Skills and

                                                            Talents

                                                            N

                                                            No of Respondents

                                                            P

                                                            Percentage

                                                            1

                                                            1

                                                            H

                                                            Highly Agree

                                                            1

                                                            12

                                                            1

                                                            12

                                                            2

                                                            2

                                                            A

                                                            Agree

                                                            5

                                                            52

                                                            5

                                                            52

                                                            3

                                                            3

                                                            N

                                                            Neither Agree nor Disagree

                                                            2

                                                            28

                                                            2

                                                            28

                                                            4

                                                            4

                                                            D

                                                            Disagree

                                                            0

                                                            06

                                                            0

                                                            06

                                                            5

                                                            5

                                                            H

                                                            Highly Disagree

                                                            0

                                                            02

                                                            0

                                                            02

                                                            Total 1

                                                            100

                                                            1

                                                            100

                                                            Source survey data

                                                            Inference

                                                            From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                            63

                                                            FIRGURE 412

                                                            REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                            64

                                                            Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                            S

                                                            SI No

                                                            W

                                                            Welfare Facilities

                                                            N

                                                            No of Respondents

                                                            P

                                                            Percentage

                                                            1

                                                            1

                                                            H

                                                            Highly satisfied

                                                            0

                                                            09

                                                            9

                                                            09

                                                            2

                                                            2

                                                            S

                                                            Satisfied

                                                            5

                                                            57

                                                            5

                                                            57

                                                            3

                                                            3

                                                            N

                                                            Neither Satisfied nor Dissatisfied

                                                            2

                                                            29

                                                            2

                                                            29

                                                            4

                                                            4

                                                            D

                                                            Dissatisfied

                                                            5

                                                            05

                                                            0

                                                            05

                                                            5

                                                            5

                                                            H

                                                            Highly Dissatisfied

                                                            0

                                                            00

                                                            0

                                                            00

                                                            Total 1

                                                            100

                                                            1

                                                            100

                                                            Source survey data

                                                            Inference

                                                            From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                            FIGURE 413

                                                            REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                            65

                                                            Table 414 ndash To know the employee satisfaction towards the salary

                                                            Source survey data

                                                            Inference

                                                            From the above table it shows that 67 of the employees were satisfied

                                                            with their salary

                                                            FIGURE 414

                                                            REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                            S

                                                            SI No

                                                            P

                                                            Payment Satisfaction

                                                            N

                                                            No of Respondents

                                                            P

                                                            Percentage

                                                            1

                                                            1

                                                            Y

                                                            Yes

                                                            6

                                                            67

                                                            6

                                                            67

                                                            2

                                                            2

                                                            N

                                                            No

                                                            3

                                                            33

                                                            3

                                                            33

                                                            T

                                                            otal

                                                            1

                                                            100

                                                            1

                                                            100

                                                            66

                                                            Table 415 ndash To know the employees willingness amp Commitment Towards

                                                            Organisation

                                                            Source survey data

                                                            Inference

                                                            From the above table it shows that 59 of the employees were willing to

                                                            continue in this organisation

                                                            FIGURE 415

                                                            REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                            S

                                                            SI No

                                                            W

                                                            Willingness to Work

                                                            N

                                                            No of Respondents

                                                            P

                                                            Percentage

                                                            1

                                                            1

                                                            Y

                                                            Yes

                                                            5

                                                            59

                                                            5

                                                            59

                                                            2

                                                            2

                                                            N

                                                            No

                                                            4

                                                            41

                                                            4

                                                            41

                                                            T

                                                            Total

                                                            1

                                                            00

                                                            1

                                                            00

                                                            67

                                                            CHI-SQUARE METHOD

                                                            The chi square test is one of the simplest and most widely used non-

                                                            parametric tests in statistical work As a non-parametric test it can be used to determine

                                                            if categorical data shows dependency or the two classifications are independent It can

                                                            also be used to make comparisons between theoretical population and actual data

                                                            when categories are used

                                                            n

                                                            Chi square χsup2= sum (O-E) sup2 E

                                                            i =1

                                                            Where O= observed frequency

                                                            E= expected frequency

                                                            68

                                                            OBSERVED FREQUENCY

                                                            Table 419 shows the relationship between the department and the job satisfaction

                                                            Over All

                                                            Job

                                                            SatisfactionHighly

                                                            SatisfiedSatisfied

                                                            Neither

                                                            Satisfied nor

                                                            Dissatisfied

                                                            DissatisfiedHighly

                                                            Dissatisfied

                                                            Sub

                                                            Total

                                                            Mechanical 5 6 14 3 2 30

                                                            Electrical 6 8 6 3 2 25

                                                            Production 9 13 7 4 2 35

                                                            Others 2 3 2 2 1 10

                                                            Sub Total 22 30 29 12 7 100

                                                            69

                                                            EXPECTED FREQUENCY

                                                            Over All

                                                            Job

                                                            SatisfactionHighly

                                                            SatisfiedSatisfied

                                                            Neither

                                                            Satisfied nor

                                                            Dissatisfied

                                                            DissatisfiedHighly

                                                            Dissatisfied

                                                            Sub

                                                            Total

                                                            Mechanical 7 8 9 4 2 30

                                                            Electrical 5 8 7 3 2 25

                                                            Production 8 11 10 4 2 35

                                                            Others 2 3 3 1 1 10

                                                            Sub Total 22 30 29 12 7 100

                                                            Null Hypothesis (Ho)

                                                            There is no significant difference between the department and the job satisfaction

                                                            Alternative Hypothesis (Ho)

                                                            There is significant difference between the job satisfaction

                                                            Co Relation

                                                            70

                                                            Chapter-V

                                                            CONCLUSIONS AND

                                                            RECOMMENDATIONS

                                                            71

                                                            CONCLUSION

                                                            On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                            Ltd Mohali made in the previous chapters following conclusions are drawn

                                                            General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                            Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                            environment of the company is very healthy The visitors feel happy after the campus

                                                            Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                            indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                            building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                            Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                            its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                            position by channelising these internal accruals to fund its expansion programmes

                                                            Working results PTL has registered a handsome and constant growth in its profits because

                                                            of a brisk demand for new and better technology electronic items None of the other electronic

                                                            company has shown such a steady growth Philips has recorded the lowest current ratio

                                                            However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                            velocity of creditors and debtors only due to commitment of itrsquos employees

                                                            72

                                                            SUMMARY

                                                            According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                            employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                            development and having a best friend at work

                                                            Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                            than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                            employees may just start whistling while they work It is up to me The corporate culture or

                                                            financial rewards will not make your team successful It is up to you Recognition is one thing

                                                            that is completely in your control

                                                            Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                            more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                            do more with less keeping quality employees becomes even more critical As a manager it is

                                                            your job to bond your best people to your company through recognition And you also must help

                                                            direct and motivate your core performers

                                                            Simple rewards earn big returns There are some relatively simple things you can do that will

                                                            earn big returns For example remember your employees birthdays and work anniversaries find

                                                            out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                            spend time with their kids) make the most of your formal service awards with some preparation

                                                            and a group presentation walk around your department every day and talk to your

                                                            people and thank them sincerely and often

                                                            73

                                                            Make it specific Praise and recognition must be specific to have impact General praise such as

                                                            You do great work actually can have the opposite effect and leave your employees wondering

                                                            Does he have any idea what I really do around here Specific praise links individual

                                                            accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                            customer complaint Great work As you know we value quick resolutions of problems as

                                                            one of our core strategies

                                                            Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                            college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                            your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                            high-impact performers report that they left their last job because No one ever asked me to

                                                            stay

                                                            Forget cash

                                                            Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                            offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                            work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                            recognized and involved they are much less likely to keep asking about money

                                                            Recognize

                                                            Recognition means most to an employee when it is sincere and spontaneous According to the

                                                            largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                            at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                            much too long to recognize and you probably are losing people you do not need to

                                                            74

                                                            Recognition works

                                                            Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                            performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                            ways that build high commitment typically are on the order of 30 to 50 percent

                                                            Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                            Learn to recognize your employees for their efforts thank them often and reward their

                                                            achievements You can awaken them from their anger and apathy and they will fall in love with

                                                            their jobs again Chances are you will work together happily ever after

                                                            So there is direct relation with employee satisfaction and their commitment towards the

                                                            organization and it is also clear from the above discussion that only monetary elements are not

                                                            sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                            and other moral value

                                                            75

                                                            RECOMMENDATIONS

                                                            PHILIPS should increase its capacity utilization It should work at full capacity to

                                                            minimize its cost of production With this increase in capacity utilization the total cost

                                                            will spread over more units thereby decreasing the per unit cost

                                                            PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                            period is quite high in case of debtors as compared to creditors it should be more or less

                                                            equal as it will help in improving company liquidity

                                                            PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                            business as it accounts very less as compare to other businesses of Philips

                                                            Another recommendation for Mohali plant is about the HR department that is they

                                                            should appoint permanent and skilled workers as against casual workers which generally add

                                                            up to the profit of the company

                                                            76

                                                            BIBLIOGRAPHY

                                                            1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                            2 Monthly Journals of Philips Electronics India Ltd

                                                            3 Authentic Leadership Medtronic CEO Bill George

                                                            4 wwwindiaphilipscom

                                                            5 wwwwikipediacom

                                                            6 httpwwwemployeecommitmentcom

                                                            7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                            8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                            9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                            77

                                                            Questionnaire

                                                            Name __________________________________________________________

                                                            Age______________________________ Gender _______________________

                                                            Qualification _______________________ Contact No ___________________

                                                            Q1 In which department you are working

                                                            Electrical Production Mechanical Other

                                                            Q2 What is your working experience

                                                            gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                            Q3 How You like the physical Working Environment of the organization

                                                            Excellent Good Fair Poor Very Poor

                                                            Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                            Highly Dissatisfied Dissatisfied

                                                            Q5 Are you satisfied with your work

                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                            Highly Dissatisfied Dissatisfied

                                                            Q6 Are you satisfied with the career development programe of the company

                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                            Highly Dissatisfied Dissatisfied

                                                            Q7 Is other staff of the organization is co-operative with you

                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                            Highly Dissatisfied Dissatisfied

                                                            Q8 Are you satisfied with top level management

                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                            Highly Dissatisfied Dissatisfied

                                                            78

                                                            Q9 Are you satisfied with your subordinates

                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                            Highly Dissatisfied Dissatisfied

                                                            Q10 Are you satisfied with the nature of the Job

                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                            Highly Dissatisfied Dissatisfied

                                                            Q11 Do you have any Job Pressure in work

                                                            Yes No

                                                            Q12 Do you satisfied with the opportunities provided by the organisation

                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                            Highly Dissatisfied Dissatisfied

                                                            Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                            Highly Dissatisfied Dissatisfied

                                                            Q14 Are you satisfied towards your salary

                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                            Highly Dissatisfied Dissatisfied

                                                            Q15 Are you committed towards the organisation

                                                            Yes No

                                                            Signature

                                                            • SSI No
                                                            • DDepartment
                                                            • NNo of Respondents
                                                            • PPercentage
                                                            • 11
                                                            • MMechanical
                                                            • 330
                                                            • 330
                                                            • 22
                                                            • EElectrical
                                                            • 225
                                                            • 225
                                                            • 33
                                                            • PProduction
                                                            • 335
                                                            • 335
                                                            • 44
                                                            • OOthers
                                                            • 110
                                                            • 110
                                                            • TTotal
                                                            • 1100
                                                            • 1100
                                                            • SSI No
                                                            • WWork Experience
                                                            • NNo of Respondents
                                                            • PPercentage
                                                            • 11
                                                            • BBelow 2 years
                                                            • 133
                                                            • 113
                                                            • 22
                                                            • 2 2ndash 4 years
                                                            • 330
                                                            • 330
                                                            • 33
                                                            • 4 4ndash 6 years
                                                            • 334
                                                            • 334
                                                            • 44
                                                            • AAbove 6 years
                                                            • 223
                                                            • 223
                                                            • Total
                                                            • 1100
                                                            • 1100
                                                            • SSI No
                                                            • AAmount of Work
                                                            • NNo of Respondents
                                                            • PPercentage
                                                            • 11
                                                            • HHighly satisfied
                                                            • 220
                                                            • 220
                                                            • 22
                                                            • SSatisfied
                                                            • 445
                                                            • 445
                                                            • 33
                                                            • NNeither Satisfied nor Dissatisfied
                                                            • 112
                                                            • 112
                                                            • 44
                                                            • DDissatisfied
                                                            • 118
                                                            • 118
                                                            • 55
                                                            • HHighly Dissatisfied
                                                            • 006
                                                            • 006
                                                            • Total
                                                            • 1100
                                                            • 1100
                                                            • SSI No
                                                            • SSatisfaction with Subordinates
                                                            • NNo of Respondents
                                                            • PPercentage
                                                            • 11
                                                            • HHighly satisfied
                                                            • 112
                                                            • 112
                                                            • 22
                                                            • SSatisfied
                                                            • 667
                                                            • 667
                                                            • 23
                                                            • NNeither Satisfied nor Dissatisfied
                                                            • 114
                                                            • 114
                                                            • 4
                                                            • DDissatisfied
                                                            • 007
                                                            • 007
                                                            • 55
                                                            • HHighly Dissatisfied
                                                            • 0 00
                                                            • 000
                                                            • Total
                                                            • 1100
                                                            • 1100
                                                            • SSI No
                                                            • JJob Pressure
                                                            • NNo of Respondents
                                                            • PPercentage
                                                            • 11
                                                            • YYes
                                                            • 772
                                                            • 772
                                                            • 22
                                                            • NNo
                                                            • 228
                                                            • 228
                                                            • TTotal
                                                            • 1100
                                                            • 1100
                                                            • SSI No
                                                            • PPayment Satisfaction
                                                            • NNo of Respondents
                                                            • PPercentage
                                                            • 11
                                                            • YYes
                                                            • 667
                                                            • 667
                                                            • 22
                                                            • NNo
                                                            • 333
                                                            • 333
                                                            • Total
                                                            • 1100
                                                            • 1100
                                                            • SSI No
                                                            • WWillingness to Work
                                                            • NNo of Respondents
                                                            • PPercentage
                                                            • 11
                                                            • YYes
                                                            • 559
                                                            • 559
                                                            • 22
                                                            • NNo
                                                            • 441
                                                            • 441
                                                            • TTotal
                                                            • 100
                                                            • 100
                                                              • MISSION amp VISION
                                                              • Mission
                                                              • Vision
                                                              • Philips Electronics India Limited
                                                                • SSI No
                                                                • WWorking Environment
                                                                • NNo of Respondents
                                                                • PPercentage
                                                                • 11
                                                                • EExcellent
                                                                • 112
                                                                • 112
                                                                • 22
                                                                • GGood
                                                                • 557
                                                                • 557
                                                                • 33
                                                                • FFair
                                                                • 228
                                                                • 228
                                                                • 44
                                                                • PPoor
                                                                • 003
                                                                • 033
                                                                • 55
                                                                • VVery Poor
                                                                • 000
                                                                • 000
                                                                • TTotal
                                                                • 1100
                                                                • 1100
                                                                • SSI No
                                                                • NNon-Monitory Benefits offered to Employees
                                                                • NNo of Respondents
                                                                • PPercentage
                                                                • 11
                                                                • HHighly Satisfied
                                                                • 114
                                                                • 114
                                                                • 22
                                                                • SSatisfied
                                                                • 554
                                                                • 554
                                                                • 33
                                                                • NNeither Satisfied nor Dissatisfied
                                                                • 225
                                                                • 225
                                                                • 44
                                                                • DDissatisfied
                                                                • 005
                                                                • 005
                                                                • 55
                                                                • HHighly Dissatisfied
                                                                • 002
                                                                • 002
                                                                • Total
                                                                • 1100
                                                                • 1100
                                                                • SSI No
                                                                • CCareer Development
                                                                • NNo of Respondents
                                                                • PPercentage
                                                                • HHighly satisfied
                                                                • 112
                                                                • 112
                                                                • SSatisfied
                                                                • 556
                                                                • 556
                                                                • NNeither Satisfied nor Dissatisfied
                                                                • 222
                                                                • 222
                                                                • DDissatisfied
                                                                • 110
                                                                • 110
                                                                • HHighly Dissatisfied
                                                                • 000
                                                                • 000
                                                                • Total
                                                                • 1100
                                                                • 1100
                                                                • SSI No
                                                                • CCo-operation of Workers
                                                                • NNo of Respondents
                                                                • PPercentage
                                                                • 11
                                                                • HHighly satisfied
                                                                • 220
                                                                • 220
                                                                • 22
                                                                • SSatisfied
                                                                • 666
                                                                • 666
                                                                • 33
                                                                • NNeither Satisfied nor Dissatisfied
                                                                • 111
                                                                • 111
                                                                • 44
                                                                • DDissatisfied
                                                                • 003
                                                                • 003
                                                                • 55
                                                                • HHighly Dissatisfied
                                                                • 000
                                                                • 000
                                                                • Total
                                                                • 1100
                                                                • 1100
                                                                • SSI No
                                                                • SSatisfaction with Top Management
                                                                • NNo of Respondents
                                                                • PPercentage
                                                                • 11
                                                                • HHighly satisfied
                                                                • 226
                                                                • 226
                                                                • 22
                                                                • SSatisfied
                                                                • 551
                                                                • 551
                                                                • 33
                                                                • NNeither Satisfied nor Dissatisfied
                                                                • 117
                                                                • 117
                                                                • 44
                                                                • DDissatisfied
                                                                • 006
                                                                • 006
                                                                • 55
                                                                • HHighly dissatisfied
                                                                • 000
                                                                • 000
                                                                • Total
                                                                • 1100
                                                                • 1100
                                                                • SSI No
                                                                • JJob Satisfaction
                                                                • NNo of Respondents
                                                                • PPercentage
                                                                • 11
                                                                • HHighly satisfied
                                                                • 222
                                                                • 222
                                                                • 22
                                                                • SSatisfied
                                                                • 556
                                                                • 556
                                                                • 33
                                                                • NNeither Satisfied nor Dissatisfied
                                                                • 116
                                                                • 116
                                                                • 44
                                                                • DDissatisfied
                                                                • 007
                                                                • 007
                                                                • 55
                                                                • HHighly Dissatisfied
                                                                • 000
                                                                • 000
                                                                • Total
                                                                • 1100
                                                                • 1100
                                                                • SSI No
                                                                • DDevelopment of Skills and Talents
                                                                • NNo of Respondents
                                                                • PPercentage
                                                                • 1 1
                                                                • HHighly Agree
                                                                • 112
                                                                • 112
                                                                • 22
                                                                • AAgree
                                                                • 552
                                                                • 552
                                                                • 33
                                                                • NNeither Agree nor Disagree
                                                                • 228
                                                                • 228
                                                                • 44
                                                                • DDisagree
                                                                • 006
                                                                • 006
                                                                • 55
                                                                • HHighly Disagree
                                                                • 002
                                                                • 002
                                                                • Total
                                                                • 1100
                                                                • 1100
                                                                • SSI No
                                                                • WWelfare Facilities
                                                                • NNo of Respondents
                                                                • PPercentage
                                                                • 11
                                                                • HHighly satisfied
                                                                • 009
                                                                • 909
                                                                • 22
                                                                • SSatisfied
                                                                • 557
                                                                • 557
                                                                • 33
                                                                • NNeither Satisfied nor Dissatisfied
                                                                • 229
                                                                • 229
                                                                • 44
                                                                • DDissatisfied
                                                                • 505
                                                                • 005
                                                                • 55
                                                                • HHighly Dissatisfied
                                                                • 000
                                                                • 000
                                                                • Total
                                                                • 1100
                                                                • 1100
                                                                  • SUMMARY
                                                                  • RECOMMENDATIONS
                                                                  • BIBLIOGRAPHY

                                                              31

                                                              Chapter-IV

                                                              32

                                                              LITERATURE OF THE REVIEW

                                                              ldquo Job Satisfaction That Leads To The Commitment Of

                                                              The Employees in The Organisationrdquo

                                                              Literature of Review

                                                              Gerge Bill Authentic Leadership

                                                              In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

                                                              point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

                                                              What he means is that purpose is what drives employee commitment not the financial

                                                              rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

                                                              33

                                                              hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

                                                              are shareholders who can benefit from improved financials what draws people to their

                                                              chosen careers is the work itself and its purpose in the world more than the profit

                                                              possibilities

                                                              Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

                                                              that you cannot inspire employees by urging them to help management get the companyrsquos

                                                              stock price uprdquo

                                                              There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

                                                              authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

                                                              purpose of our work it means recognizing the purpose our organization fulfills that goes

                                                              beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

                                                              contribute to a larger purposerdquo

                                                              In Built to Last Jim Collins and James Porras spend an entire book explaining their five

                                                              year research study of major companies that led to this conclusion about employee

                                                              commitment Purpose within a company is what sustains it profit is important but when

                                                              itrsquos the prime directive companies falter

                                                              -Marshal Goldsmith-

                                                              How to Increase Employee Commitment

                                                              In practice this involves walking the talk being transparent communicating effectively treating

                                                              people equally teaching leading subordinates to increasingly excellent performance ndash and

                                                              responding to subordinates as mature individuals who are owed fairness the truth and

                                                              recognition of their achievements

                                                              34

                                                              Since managers interact directly and frequently with subordinates they are usually more tuned

                                                              in to how employees are feeling than are executives Managers are in a better position to know

                                                              for example when employees are feeling alienated and disengaged from their work which is

                                                              very common today -- and expensive

                                                              Gaining employee commitment results in greater profits because enthusiastic employees stay

                                                              contribute discretionary effort and engage customers Performance soars when customers are

                                                              enthused and stay and when executives managers and employees are a collaborative team

                                                              united in achieving common goals

                                                              But managers are often called middle managers for good reason their job is to motivate and

                                                              guide subordinates while they at the same time are being judged by their bosses Because of

                                                              their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                                                              create relationships with potential allies especially those with greater power who have access to

                                                              top decision makers

                                                              Harvard University Factors that Impact Employee Well Being Commitment and

                                                              Productivity

                                                              Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                                                              corporate bottom line A new trend in our dawning age of social sustainability is that many

                                                              experts believe more attention should be paid to the dotted line - the one signed when a person

                                                              35

                                                              commits to employment at a company New Harvard research validates this approach affirming

                                                              that trust and purpose play a significant role in building successful productive workplaces

                                                              The behavioral research conducted by a team at Harvard University and Massachusetts General

                                                              Hospital identifies the factors most likely to impact 21st century employee well being

                                                              commitment and productivity The researchers found that commitment is largely influenced by

                                                              ones sense of purpose feeling of personal impact and overall trust in the organization

                                                              Productivity is largely affected by the quality of human relationships including cooperative

                                                              social group moods and interaction

                                                              The results lead us to conclude that workplaces that provide positive environments that foster

                                                              interpersonal trust and quality personal relationships create the most committed and productive

                                                              employees says Nancy Etcoff PhD the lead researcher on the study

                                                              Expert Shares Keys to Building Successful Workplace Relationships

                                                              According to business strategist Courtney Anderson JD MBA Outstanding leadership

                                                              today means much more than just doing your job Success is creating an environment that fosters

                                                              happy committed productive team members

                                                              Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                                                              does not have to be difficult The biggest challenge she says is making the time to truly change

                                                              in our overscheduled instant access competitive work environments With a little know-how it

                                                              can be easy to evolve workplace well being and respond to these compelling research results

                                                              -Mark Howell-

                                                              CEO Bright Point

                                                              High-performing companies recognize that employee commitment is a major contributing factor

                                                              toward sustaining long-term success and creating value An engaged employee is involved and

                                                              excited about their work and acts in a manner that will forward the organizationrsquos interest An

                                                              36

                                                              engaged workforce helps optimize and retain talent for the long-term because the employees

                                                              choose to stay even when other employment alternatives exist

                                                              According to Walker Information the top three drivers of employee commitment are

                                                              Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                                                              want to enjoy their work feel they are appreciated and know they are making a contribution to

                                                              their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                                                              and are trusted by their leadership have a greater dedication and are ultimately more productive

                                                              on the job However according to recent data provided by the National Business Research

                                                              Institute (NBRI) only 31 of all employees are truly engaged

                                                              At BrightPoint we take employee engagement seriously and we work to create a culture that

                                                              inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                                                              employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                                                              determined that close to 80 of respondents indicated they were satisfied with their jobs and

                                                              daily activities General employee satisfaction increases when managers take an active interest

                                                              in their employees beyond their day-to-day job responsibilities According to NBRI managers

                                                              that actively coach build relationships and keep an open dialogue with their employees improve

                                                              employee engagement

                                                              We have a diverse workforce where each employee brings unique value and has individual

                                                              needs Managers are learning to manage the individual and not the position In order to give

                                                              managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                                                              leadership training workshops and continual learning resources In 2011 906 of managers at

                                                              BrightPoint NA participated in the development opportunities offered and also made an effort to

                                                              37

                                                              help reinforce the learning of their team members This signals that our leadership team is taking

                                                              an active interest in professional development and its connection to employee commitment

                                                              As BrightPoint continues to increase focus on employee engagement the organization will grow

                                                              stronger and maintain a substantial advantage over our competition Our employees possess the

                                                              knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                                                              through their genuine commitment will deliver what our customers want with increasing

                                                              efficiency and effectiveness Our responsibility is value-creation by growing our business and

                                                              maintaining high levels of customer service and loyalty We believe the best way to accomplish

                                                              this is through a strong committed and engaged workforce

                                                              Performance Model Adopted At Mohali Plant

                                                              38

                                                              Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                                                              39

                                                              Recruiting

                                                              The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                                                              applicants also can influence future employeesrsquo engagement and commitment If your firm has

                                                              designed jobs specifically to engage employees then organization want to ensure that recruiting

                                                              ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                                                              skilled team environment or minimal supervision Applicants who notice and respond to these

                                                              ads will more likely be motivated by these features Also consider how organization might best

                                                              seek candidates from inside your organization When Organisation recruit existing employees for

                                                              desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                                                              commitment (by providing growth and advancement opportunities to employees in return for

                                                              their loyalty) If Organisation recruit from outside when qualified internal candidates are

                                                              available Organization may unwittingly suggest to current employees that your company is not

                                                              willing to reciprocate their commitment Existing staff may then begin questioning their own

                                                              commitment to the firm By contrast organisation recruit external candidates to both the job and

                                                              your organization For these candidates ensure that recruiting messages highlight attractive job

                                                              features organizational values and commitment reciprocity That is in return for performance

                                                              and dedication your company offers competitive pay and benefits flexible work hours and

                                                              learning and career advancement opportunities Also remember that prospective employees have

                                                              multiple commitments You will inevitably have to compete with those commitments as

                                                              organization try to attract candidates to your firm Most people find it easier to make a new

                                                              commitment when it is compatible with their other obligations For example you boost your

                                                              chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                                                              work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                                                              Commitmentrdquo

                                                              40

                                                              Employee Selection

                                                              Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                                                              fill available positions When organisation select the right individuals for the right jobs new

                                                              hires carry out their work more smoothly and experience fewer performance problems The

                                                              result Greater enjoyment ofmdashand engagement inmdashthe job

                                                              To enhance engagement through your selection of employees identify those candidates who are

                                                              best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                                                              that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                                                              they know about the role and having them provide work samples Most candidates will view

                                                              these techniques more positively than tests with less apparent relevance such as personality and

                                                              integrity assessments Successful candidates feel good about having ldquopassed the test and see

                                                              company as careful and capable for having selected them A positive initial impression of an

                                                              employer encourages growth of long-term commitment

                                                              Training and Development

                                                              Training and development can serve as additional levers for enhancing engagement and

                                                              commitment For new hires training usually begins with orientation Orientation presents several

                                                              important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                                                              important it gives you a chance to encourage employee engagement by explaining how the new

                                                              hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                                                              Electronics describe how r company is organized introduce the new employee to his or her co-

                                                              workers give the person a tour of the area where he or she will be working and explain safety

                                                              regulations and other procedural matters In short you foster person-organization fitmdashvital for

                                                              developing productive and dedicated employees Through training you help new and current

                                                              41

                                                              employees acquire the knowledge and skills they need to perform their jobs And employees who

                                                              enhance their skills through training are more likely to engage fully in their work because they

                                                              derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                                                              company as well as their own employability in the job market In addition most companies offer

                                                              higher wages for skilled workers to compensate them for their greater value and to discourage

                                                              turnover

                                                              Compensation

                                                              Like the HR practices discussed above compensation can powerfully influence employee

                                                              engagement and commitment Some compensation components encourage commitment to

                                                              employers while others motivate engagement in the job It is possible to stimulate one and not

                                                              the other though itrsquos generally better to foster both For example a company that offers a strong

                                                              performance incentive system but no retirement plan will probably realize exceptional

                                                              engagement from its workers however they may eventually commit themselves to another

                                                              company that does offer a good retirement plan Meanwhile an organization that offers generous

                                                              retirement benefits but a traditional seniority-based pay grade system may have committed

                                                              employees however these workers might deliver pedestrian performance as they bide their time

                                                              until retirement In designing compensation plans you therefore need to consider employee

                                                              engagement and commitment strategically

                                                              Encourage managers to include employees in the goal-setting process This technique helps to

                                                              ensure that workers understand the goals It also promotes acceptance of challenging objectives

                                                              because people generally feel more committed to goals they have helped define In addition

                                                              consider how you and other managers will recognize and encourage contributions that exceed

                                                              expectations For example when a piece of equipment malfunctions Joe finds other ways to

                                                              maintain production rather than merely shutting down the machine and waiting for the

                                                              42

                                                              maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                                              offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                                              up Performance management processes operate on a continuous basis Therefore they provide

                                                              perhaps the best ongoing opportunities for employers to foster employee engagement and

                                                              commitment For example managers can use routine discussions about performance and

                                                              feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                                              which tasks are most challenging During such discussions managers also can define what going

                                                              above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                                              contributions An employeersquos aspirations and career goals can receive careful attention during

                                                              performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                                              can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                                              your organization and the employeersquos other life commitments Through such means the

                                                              organization personalizes its relationship to each employee and provides support while also

                                                              expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                                              To further engage employees and win their commitment through your performance management

                                                              programs consider how to treat your organizationrsquos most experienced employees In many cases

                                                              these employees understand the intricacies of a job better than their supervisors or managers do

                                                              By virtue of long identification with your organization they may be deeply committed to high-

                                                              level goals They use their expertise to contribute in ways that newer employees simply cannot

                                                              match But many of them also may be planning to retire soon especially if they are from the

                                                              ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                                              a performance management system that recognizes and rewards proactive sharing of knowledge

                                                              and expertise among co-workers For example create knowledge repositories or learning

                                                              histories that can be stored in databases that employees can access and then create incentives

                                                              43

                                                              for people who contribute to and use these repositories Of course effective performance

                                                              management systems also identify employees who are not meeting expectations Failing to

                                                              address problem performance can erode other employeesrsquo engagement and commitment as their

                                                              workloads increase and they conclude that the company is willing to tolerate poor performance

                                                              If feedback coaching and remedial training are of little avail the manager may need to move the

                                                              person to a different position within the company where he or she can make a more valuable

                                                              contribution or let the individual go if there is no good match elsewhere in the organization

                                                              44

                                                              Chapter-V

                                                              RESEARCH METHODOLOGY

                                                              The basic task of research is to generate accurate information for use in decision-making

                                                              Research can be defined as the systematic and objective process of gathering recording and

                                                              analyzing data for aid in making business decisions As the project involves analyzing of

                                                              45

                                                              financial structure the research is exploratory in nature covering financial parameters and come

                                                              of the important ratios to carry out research There are basically two techniques adopted for

                                                              obtaining information

                                                              Primary Data

                                                              Secondary Data

                                                              Primary Data is gathered specifically for the project at hand through personal interviews with

                                                              the accounts officers

                                                              Sample Size = 100 Employees

                                                              Secondary data is previously collected and assembled for some project other than the one at

                                                              hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                                              less expensive than the primary date

                                                              Secondary Data can be obtained from both external and internal sources

                                                              External data may be collected from books and periodicals government sources media and other

                                                              commercial sources

                                                              Internal data is that secondary data which is created recorded or generated by the organization

                                                              As the project is explanatory in nature secondary data is collected from the reports of the

                                                              company books journals and interest Secondary data is gathered from annual reports official

                                                              records and standing orders of the units

                                                              CHAPTER - VI

                                                              DATA ANALYSIS AND INTERPRETATION

                                                              46

                                                              The data after collection is to be processed and analyzed in accordance with the outline

                                                              and down for the purpose at the time of developing research plan

                                                              Technically speaking processing implies editing coding classification and tabulation of

                                                              collected data so that they are amenable to analysis The term analysis refers to the computation

                                                              of certain measures along with searching for pattern groups Thus in the process of analysis

                                                              relationship or difference should be subjected to statistical tests of significance to determine with

                                                              what validity data can be said to indicate any conclusions

                                                              The analysis of data in a general way involves a number of closely related operations

                                                              which are performed with the purpose of summarizing the collected data and organizing them in

                                                              such a manner that they answer the research questions In this study the researcher followed

                                                              above process carefully and it is presented in this chapter

                                                              47

                                                              Table 41 ndash To know the department in which employees are belongs to

                                                              S

                                                              ou rc

                                                              e

                                                              survey data

                                                              Inference

                                                              From the above table it shows that 35 of employees are belongs to

                                                              production department

                                                              FIGURE 41

                                                              S

                                                              SI No

                                                              D

                                                              Department

                                                              N

                                                              No of Respondents

                                                              P

                                                              Percentage

                                                              1

                                                              1

                                                              M

                                                              Mechanical

                                                              3

                                                              30

                                                              3

                                                              30

                                                              2

                                                              2

                                                              E

                                                              Electrical

                                                              2

                                                              25

                                                              2

                                                              25

                                                              3

                                                              3

                                                              P

                                                              Production

                                                              3

                                                              35

                                                              3

                                                              35

                                                              4

                                                              4

                                                              O

                                                              Others

                                                              1

                                                              10

                                                              1

                                                              10

                                                              T

                                                              Total

                                                              1

                                                              100

                                                              1

                                                              100

                                                              48

                                                              REPRESENTS THE DEPARTMENT

                                                              Table 42 ndash To know working experience of the employees

                                                              Source survey data

                                                              Inference

                                                              From the above table it shows that 34 of the employees have 4 ndash 6

                                                              years experience

                                                              S

                                                              SI No

                                                              W

                                                              Work Experience

                                                              N

                                                              No of Respondents

                                                              P

                                                              Percentage

                                                              1

                                                              1

                                                              B

                                                              Below 2 years

                                                              1

                                                              33

                                                              1

                                                              13

                                                              2

                                                              2

                                                              2

                                                              2ndash 4 years

                                                              3

                                                              30

                                                              3

                                                              30

                                                              3

                                                              3

                                                              4

                                                              4ndash 6 years

                                                              3

                                                              34

                                                              3

                                                              34

                                                              4

                                                              4

                                                              A

                                                              Above 6 years

                                                              2

                                                              23

                                                              2

                                                              23

                                                              T

                                                              otal

                                                              1

                                                              100

                                                              1

                                                              100

                                                              49

                                                              FIGURE 42

                                                              REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                                              Table 43 ndash To know the physical working environment

                                                              S

                                                              SI No

                                                              W

                                                              Working Environment

                                                              N

                                                              No of Respondents

                                                              P

                                                              Percentage

                                                              1

                                                              1

                                                              E

                                                              Excellent

                                                              1

                                                              12

                                                              1

                                                              12

                                                              2

                                                              2

                                                              G

                                                              Good

                                                              5

                                                              57

                                                              5

                                                              57

                                                              3

                                                              3

                                                              F

                                                              Fair

                                                              2

                                                              28

                                                              2

                                                              28

                                                              4

                                                              4

                                                              P

                                                              Poor

                                                              0

                                                              03

                                                              0

                                                              33

                                                              5

                                                              5

                                                              V

                                                              Very Poor

                                                              0

                                                              00

                                                              0

                                                              00

                                                              T

                                                              Total

                                                              1

                                                              100

                                                              1

                                                              100

                                                              Source survey data

                                                              Inference

                                                              From the above table it shows that 57 of the employees were feeling good about the working environment

                                                              50

                                                              FIGURE 43

                                                              REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                              51

                                                              Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                              S

                                                              SI No

                                                              N

                                                              Non-Monitory Benefits offered

                                                              to Employees

                                                              N

                                                              No of Respondents

                                                              P

                                                              Percentage

                                                              1

                                                              1

                                                              H

                                                              Highly Satisfied

                                                              1

                                                              14

                                                              1

                                                              14

                                                              2

                                                              2

                                                              S

                                                              Satisfied

                                                              5

                                                              54

                                                              5

                                                              54

                                                              3

                                                              3

                                                              N

                                                              Neither Satisfied nor Dissatisfied

                                                              2

                                                              25

                                                              2

                                                              25

                                                              4

                                                              4

                                                              D

                                                              Dissatisfied

                                                              0

                                                              05

                                                              0

                                                              05

                                                              5

                                                              5

                                                              H

                                                              Highly Dissatisfied

                                                              0

                                                              02

                                                              0

                                                              02

                                                              Total 1

                                                              100

                                                              1

                                                              100

                                                              Source survey data

                                                              Inference

                                                              From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                              FIGURE 44

                                                              REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                              52

                                                              Table 45 ndash To know the satisfaction level of respondents towards the work

                                                              assigned

                                                              Source survey dataInference

                                                              From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                              FIGURE 45

                                                              S

                                                              SI No

                                                              A

                                                              Amount of Work

                                                              N

                                                              No of Respondents

                                                              P

                                                              Percentage

                                                              1

                                                              1

                                                              H

                                                              Highly satisfied

                                                              2

                                                              20

                                                              2

                                                              20

                                                              2

                                                              2

                                                              S

                                                              Satisfied

                                                              4

                                                              45

                                                              4

                                                              45

                                                              3

                                                              3

                                                              N

                                                              Neither Satisfied nor Dissatisfied

                                                              1

                                                              12

                                                              1

                                                              12

                                                              4

                                                              4

                                                              D

                                                              Dissatisfied

                                                              1

                                                              18

                                                              1

                                                              18

                                                              5

                                                              5

                                                              H

                                                              Highly Dissatisfied

                                                              0

                                                              06

                                                              0

                                                              06

                                                              Total 1

                                                              100

                                                              1

                                                              100

                                                              53

                                                              REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                              54

                                                              Table 46 ndash Opinion about the career development programme in their organisation

                                                              S

                                                              SI No

                                                              C

                                                              Career Development

                                                              N

                                                              No of Respondents

                                                              P

                                                              Percentage

                                                              H

                                                              Highly satisfied

                                                              1

                                                              12

                                                              1

                                                              12

                                                              S

                                                              Satisfied

                                                              5

                                                              56

                                                              5

                                                              56

                                                              N

                                                              Neither Satisfied nor Dissatisfied

                                                              2

                                                              22

                                                              2

                                                              22

                                                              D

                                                              Dissatisfied

                                                              1

                                                              10

                                                              1

                                                              10

                                                              H

                                                              Highly Dissatisfied

                                                              0

                                                              00

                                                              0

                                                              00

                                                              Total 1

                                                              100

                                                              1

                                                              100

                                                              Source survey data

                                                              Inference

                                                              From the above table it shows that 56 of the employees were satisfied

                                                              with the opinion about the carrier development programme in their organisation

                                                              FIGURE 46

                                                              REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                              PROGRAMME IN THEIR ORGANISATION

                                                              55

                                                              Table 47 ndash To know the cooperation of co-workers

                                                              S

                                                              SI No

                                                              C

                                                              Co-operation of Workers

                                                              N

                                                              No of Respondents

                                                              P

                                                              Percentage

                                                              1

                                                              1

                                                              H

                                                              Highly satisfied

                                                              2

                                                              20

                                                              2

                                                              20

                                                              2

                                                              2

                                                              S

                                                              Satisfied

                                                              6

                                                              66

                                                              6

                                                              66

                                                              3

                                                              3

                                                              N

                                                              Neither Satisfied nor Dissatisfied

                                                              1

                                                              11

                                                              1

                                                              11

                                                              4

                                                              4

                                                              D

                                                              Dissatisfied

                                                              0

                                                              03

                                                              0

                                                              03

                                                              5

                                                              5

                                                              H

                                                              Highly Dissatisfied

                                                              0

                                                              00

                                                              0

                                                              00

                                                              Total 1

                                                              100

                                                              1

                                                              100

                                                              Source survey data

                                                              Inference

                                                              From the above table it shows that 66 of the employees were satisfied

                                                              with the cooperation of co-workers

                                                              FIGURE 47

                                                              56

                                                              REPRESENTS THE COOPERATION OF CO-WORKERS

                                                              57

                                                              Table 48 ndash To know the satisfaction of Respondents with top management

                                                              S

                                                              SI No

                                                              S

                                                              Satisfaction with Top

                                                              Management

                                                              N

                                                              No of Respondents

                                                              P

                                                              Percentage

                                                              1

                                                              1

                                                              H

                                                              Highly satisfied

                                                              2

                                                              26

                                                              2

                                                              26

                                                              2

                                                              2

                                                              S

                                                              Satisfied

                                                              5

                                                              51

                                                              5

                                                              51

                                                              3

                                                              3

                                                              N

                                                              Neither Satisfied nor Dissatisfied

                                                              1

                                                              17

                                                              1

                                                              17

                                                              4

                                                              4

                                                              D

                                                              Dissatisfied

                                                              0

                                                              06

                                                              0

                                                              06

                                                              5

                                                              5

                                                              H

                                                              Highly dissatisfied

                                                              0

                                                              00

                                                              0

                                                              00

                                                              Total 1

                                                              100

                                                              1

                                                              100

                                                              Source survey data

                                                              Inference

                                                              From the above table it shows that 51 of the employees were satisfied with the top management

                                                              FIGURE 48

                                                              58

                                                              REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                              Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                              Source survey data

                                                              Inference

                                                              From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                              S

                                                              SI

                                                              No

                                                              S

                                                              Satisfaction with Subordinates

                                                              N

                                                              No of Respondents

                                                              P

                                                              Percentage

                                                              1

                                                              1

                                                              H

                                                              Highly satisfied

                                                              1

                                                              12

                                                              1

                                                              12

                                                              2

                                                              2

                                                              S

                                                              Satisfied

                                                              6

                                                              67

                                                              6

                                                              67

                                                              2

                                                              3

                                                              N

                                                              Neither Satisfied nor Dissatisfied

                                                              1

                                                              14

                                                              1

                                                              14

                                                              4

                                                              D

                                                              Dissatisfied

                                                              0

                                                              07

                                                              0

                                                              07

                                                              5

                                                              5

                                                              H

                                                              Highly Dissatisfied

                                                              0

                                                              00

                                                              0

                                                              00

                                                              Total 1

                                                              100

                                                              1

                                                              100

                                                              59

                                                              FIGURE 49

                                                              REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                              60

                                                              Table 410 ndash To know the level of satisfaction regarding nature of job

                                                              S

                                                              SI No

                                                              J

                                                              Job Satisfaction

                                                              N

                                                              No of Respondents

                                                              P

                                                              Percentage

                                                              1

                                                              1

                                                              H

                                                              Highly satisfied

                                                              2

                                                              22

                                                              2

                                                              22

                                                              2

                                                              2

                                                              S

                                                              Satisfied

                                                              5

                                                              56

                                                              5

                                                              56

                                                              3

                                                              3

                                                              N

                                                              Neither Satisfied nor Dissatisfied

                                                              1

                                                              16

                                                              1

                                                              16

                                                              4

                                                              4

                                                              D

                                                              Dissatisfied

                                                              0

                                                              07

                                                              0

                                                              07

                                                              5

                                                              5

                                                              H

                                                              Highly Dissatisfied

                                                              0

                                                              00

                                                              0

                                                              00

                                                              Total 1

                                                              100

                                                              1

                                                              100

                                                              Source survey dataInference

                                                              From the above table it shows that 56 of the employees were satisfied with their job

                                                              FIGURE 410

                                                              61

                                                              REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                              Table 411 ndash To know whether there is any job pressure in their work

                                                              Source survey data

                                                              Inference

                                                              From the above table it shows that 72 of employees said there is job pressure in their work

                                                              FIGURE 411

                                                              REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                              S

                                                              SI No

                                                              J

                                                              Job Pressure

                                                              N

                                                              No of Respondents

                                                              P

                                                              Percentage

                                                              1

                                                              1

                                                              Y

                                                              Yes

                                                              7

                                                              72

                                                              7

                                                              72

                                                              2

                                                              2

                                                              N

                                                              No

                                                              2

                                                              28

                                                              2

                                                              28

                                                              T

                                                              Total

                                                              1

                                                              100

                                                              1

                                                              100

                                                              62

                                                              Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                              amp talents

                                                              S

                                                              SI No

                                                              D

                                                              Development of Skills and

                                                              Talents

                                                              N

                                                              No of Respondents

                                                              P

                                                              Percentage

                                                              1

                                                              1

                                                              H

                                                              Highly Agree

                                                              1

                                                              12

                                                              1

                                                              12

                                                              2

                                                              2

                                                              A

                                                              Agree

                                                              5

                                                              52

                                                              5

                                                              52

                                                              3

                                                              3

                                                              N

                                                              Neither Agree nor Disagree

                                                              2

                                                              28

                                                              2

                                                              28

                                                              4

                                                              4

                                                              D

                                                              Disagree

                                                              0

                                                              06

                                                              0

                                                              06

                                                              5

                                                              5

                                                              H

                                                              Highly Disagree

                                                              0

                                                              02

                                                              0

                                                              02

                                                              Total 1

                                                              100

                                                              1

                                                              100

                                                              Source survey data

                                                              Inference

                                                              From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                              63

                                                              FIRGURE 412

                                                              REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                              64

                                                              Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                              S

                                                              SI No

                                                              W

                                                              Welfare Facilities

                                                              N

                                                              No of Respondents

                                                              P

                                                              Percentage

                                                              1

                                                              1

                                                              H

                                                              Highly satisfied

                                                              0

                                                              09

                                                              9

                                                              09

                                                              2

                                                              2

                                                              S

                                                              Satisfied

                                                              5

                                                              57

                                                              5

                                                              57

                                                              3

                                                              3

                                                              N

                                                              Neither Satisfied nor Dissatisfied

                                                              2

                                                              29

                                                              2

                                                              29

                                                              4

                                                              4

                                                              D

                                                              Dissatisfied

                                                              5

                                                              05

                                                              0

                                                              05

                                                              5

                                                              5

                                                              H

                                                              Highly Dissatisfied

                                                              0

                                                              00

                                                              0

                                                              00

                                                              Total 1

                                                              100

                                                              1

                                                              100

                                                              Source survey data

                                                              Inference

                                                              From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                              FIGURE 413

                                                              REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                              65

                                                              Table 414 ndash To know the employee satisfaction towards the salary

                                                              Source survey data

                                                              Inference

                                                              From the above table it shows that 67 of the employees were satisfied

                                                              with their salary

                                                              FIGURE 414

                                                              REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                              S

                                                              SI No

                                                              P

                                                              Payment Satisfaction

                                                              N

                                                              No of Respondents

                                                              P

                                                              Percentage

                                                              1

                                                              1

                                                              Y

                                                              Yes

                                                              6

                                                              67

                                                              6

                                                              67

                                                              2

                                                              2

                                                              N

                                                              No

                                                              3

                                                              33

                                                              3

                                                              33

                                                              T

                                                              otal

                                                              1

                                                              100

                                                              1

                                                              100

                                                              66

                                                              Table 415 ndash To know the employees willingness amp Commitment Towards

                                                              Organisation

                                                              Source survey data

                                                              Inference

                                                              From the above table it shows that 59 of the employees were willing to

                                                              continue in this organisation

                                                              FIGURE 415

                                                              REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                              S

                                                              SI No

                                                              W

                                                              Willingness to Work

                                                              N

                                                              No of Respondents

                                                              P

                                                              Percentage

                                                              1

                                                              1

                                                              Y

                                                              Yes

                                                              5

                                                              59

                                                              5

                                                              59

                                                              2

                                                              2

                                                              N

                                                              No

                                                              4

                                                              41

                                                              4

                                                              41

                                                              T

                                                              Total

                                                              1

                                                              00

                                                              1

                                                              00

                                                              67

                                                              CHI-SQUARE METHOD

                                                              The chi square test is one of the simplest and most widely used non-

                                                              parametric tests in statistical work As a non-parametric test it can be used to determine

                                                              if categorical data shows dependency or the two classifications are independent It can

                                                              also be used to make comparisons between theoretical population and actual data

                                                              when categories are used

                                                              n

                                                              Chi square χsup2= sum (O-E) sup2 E

                                                              i =1

                                                              Where O= observed frequency

                                                              E= expected frequency

                                                              68

                                                              OBSERVED FREQUENCY

                                                              Table 419 shows the relationship between the department and the job satisfaction

                                                              Over All

                                                              Job

                                                              SatisfactionHighly

                                                              SatisfiedSatisfied

                                                              Neither

                                                              Satisfied nor

                                                              Dissatisfied

                                                              DissatisfiedHighly

                                                              Dissatisfied

                                                              Sub

                                                              Total

                                                              Mechanical 5 6 14 3 2 30

                                                              Electrical 6 8 6 3 2 25

                                                              Production 9 13 7 4 2 35

                                                              Others 2 3 2 2 1 10

                                                              Sub Total 22 30 29 12 7 100

                                                              69

                                                              EXPECTED FREQUENCY

                                                              Over All

                                                              Job

                                                              SatisfactionHighly

                                                              SatisfiedSatisfied

                                                              Neither

                                                              Satisfied nor

                                                              Dissatisfied

                                                              DissatisfiedHighly

                                                              Dissatisfied

                                                              Sub

                                                              Total

                                                              Mechanical 7 8 9 4 2 30

                                                              Electrical 5 8 7 3 2 25

                                                              Production 8 11 10 4 2 35

                                                              Others 2 3 3 1 1 10

                                                              Sub Total 22 30 29 12 7 100

                                                              Null Hypothesis (Ho)

                                                              There is no significant difference between the department and the job satisfaction

                                                              Alternative Hypothesis (Ho)

                                                              There is significant difference between the job satisfaction

                                                              Co Relation

                                                              70

                                                              Chapter-V

                                                              CONCLUSIONS AND

                                                              RECOMMENDATIONS

                                                              71

                                                              CONCLUSION

                                                              On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                              Ltd Mohali made in the previous chapters following conclusions are drawn

                                                              General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                              Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                              environment of the company is very healthy The visitors feel happy after the campus

                                                              Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                              indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                              building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                              Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                              its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                              position by channelising these internal accruals to fund its expansion programmes

                                                              Working results PTL has registered a handsome and constant growth in its profits because

                                                              of a brisk demand for new and better technology electronic items None of the other electronic

                                                              company has shown such a steady growth Philips has recorded the lowest current ratio

                                                              However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                              velocity of creditors and debtors only due to commitment of itrsquos employees

                                                              72

                                                              SUMMARY

                                                              According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                              employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                              development and having a best friend at work

                                                              Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                              than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                              employees may just start whistling while they work It is up to me The corporate culture or

                                                              financial rewards will not make your team successful It is up to you Recognition is one thing

                                                              that is completely in your control

                                                              Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                              more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                              do more with less keeping quality employees becomes even more critical As a manager it is

                                                              your job to bond your best people to your company through recognition And you also must help

                                                              direct and motivate your core performers

                                                              Simple rewards earn big returns There are some relatively simple things you can do that will

                                                              earn big returns For example remember your employees birthdays and work anniversaries find

                                                              out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                              spend time with their kids) make the most of your formal service awards with some preparation

                                                              and a group presentation walk around your department every day and talk to your

                                                              people and thank them sincerely and often

                                                              73

                                                              Make it specific Praise and recognition must be specific to have impact General praise such as

                                                              You do great work actually can have the opposite effect and leave your employees wondering

                                                              Does he have any idea what I really do around here Specific praise links individual

                                                              accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                              customer complaint Great work As you know we value quick resolutions of problems as

                                                              one of our core strategies

                                                              Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                              college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                              your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                              high-impact performers report that they left their last job because No one ever asked me to

                                                              stay

                                                              Forget cash

                                                              Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                              offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                              work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                              recognized and involved they are much less likely to keep asking about money

                                                              Recognize

                                                              Recognition means most to an employee when it is sincere and spontaneous According to the

                                                              largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                              at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                              much too long to recognize and you probably are losing people you do not need to

                                                              74

                                                              Recognition works

                                                              Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                              performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                              ways that build high commitment typically are on the order of 30 to 50 percent

                                                              Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                              Learn to recognize your employees for their efforts thank them often and reward their

                                                              achievements You can awaken them from their anger and apathy and they will fall in love with

                                                              their jobs again Chances are you will work together happily ever after

                                                              So there is direct relation with employee satisfaction and their commitment towards the

                                                              organization and it is also clear from the above discussion that only monetary elements are not

                                                              sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                              and other moral value

                                                              75

                                                              RECOMMENDATIONS

                                                              PHILIPS should increase its capacity utilization It should work at full capacity to

                                                              minimize its cost of production With this increase in capacity utilization the total cost

                                                              will spread over more units thereby decreasing the per unit cost

                                                              PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                              period is quite high in case of debtors as compared to creditors it should be more or less

                                                              equal as it will help in improving company liquidity

                                                              PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                              business as it accounts very less as compare to other businesses of Philips

                                                              Another recommendation for Mohali plant is about the HR department that is they

                                                              should appoint permanent and skilled workers as against casual workers which generally add

                                                              up to the profit of the company

                                                              76

                                                              BIBLIOGRAPHY

                                                              1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                              2 Monthly Journals of Philips Electronics India Ltd

                                                              3 Authentic Leadership Medtronic CEO Bill George

                                                              4 wwwindiaphilipscom

                                                              5 wwwwikipediacom

                                                              6 httpwwwemployeecommitmentcom

                                                              7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                              8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                              9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                              77

                                                              Questionnaire

                                                              Name __________________________________________________________

                                                              Age______________________________ Gender _______________________

                                                              Qualification _______________________ Contact No ___________________

                                                              Q1 In which department you are working

                                                              Electrical Production Mechanical Other

                                                              Q2 What is your working experience

                                                              gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                              Q3 How You like the physical Working Environment of the organization

                                                              Excellent Good Fair Poor Very Poor

                                                              Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                              Highly Dissatisfied Dissatisfied

                                                              Q5 Are you satisfied with your work

                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                              Highly Dissatisfied Dissatisfied

                                                              Q6 Are you satisfied with the career development programe of the company

                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                              Highly Dissatisfied Dissatisfied

                                                              Q7 Is other staff of the organization is co-operative with you

                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                              Highly Dissatisfied Dissatisfied

                                                              Q8 Are you satisfied with top level management

                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                              Highly Dissatisfied Dissatisfied

                                                              78

                                                              Q9 Are you satisfied with your subordinates

                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                              Highly Dissatisfied Dissatisfied

                                                              Q10 Are you satisfied with the nature of the Job

                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                              Highly Dissatisfied Dissatisfied

                                                              Q11 Do you have any Job Pressure in work

                                                              Yes No

                                                              Q12 Do you satisfied with the opportunities provided by the organisation

                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                              Highly Dissatisfied Dissatisfied

                                                              Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                              Highly Dissatisfied Dissatisfied

                                                              Q14 Are you satisfied towards your salary

                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                              Highly Dissatisfied Dissatisfied

                                                              Q15 Are you committed towards the organisation

                                                              Yes No

                                                              Signature

                                                              • SSI No
                                                              • DDepartment
                                                              • NNo of Respondents
                                                              • PPercentage
                                                              • 11
                                                              • MMechanical
                                                              • 330
                                                              • 330
                                                              • 22
                                                              • EElectrical
                                                              • 225
                                                              • 225
                                                              • 33
                                                              • PProduction
                                                              • 335
                                                              • 335
                                                              • 44
                                                              • OOthers
                                                              • 110
                                                              • 110
                                                              • TTotal
                                                              • 1100
                                                              • 1100
                                                              • SSI No
                                                              • WWork Experience
                                                              • NNo of Respondents
                                                              • PPercentage
                                                              • 11
                                                              • BBelow 2 years
                                                              • 133
                                                              • 113
                                                              • 22
                                                              • 2 2ndash 4 years
                                                              • 330
                                                              • 330
                                                              • 33
                                                              • 4 4ndash 6 years
                                                              • 334
                                                              • 334
                                                              • 44
                                                              • AAbove 6 years
                                                              • 223
                                                              • 223
                                                              • Total
                                                              • 1100
                                                              • 1100
                                                              • SSI No
                                                              • AAmount of Work
                                                              • NNo of Respondents
                                                              • PPercentage
                                                              • 11
                                                              • HHighly satisfied
                                                              • 220
                                                              • 220
                                                              • 22
                                                              • SSatisfied
                                                              • 445
                                                              • 445
                                                              • 33
                                                              • NNeither Satisfied nor Dissatisfied
                                                              • 112
                                                              • 112
                                                              • 44
                                                              • DDissatisfied
                                                              • 118
                                                              • 118
                                                              • 55
                                                              • HHighly Dissatisfied
                                                              • 006
                                                              • 006
                                                              • Total
                                                              • 1100
                                                              • 1100
                                                              • SSI No
                                                              • SSatisfaction with Subordinates
                                                              • NNo of Respondents
                                                              • PPercentage
                                                              • 11
                                                              • HHighly satisfied
                                                              • 112
                                                              • 112
                                                              • 22
                                                              • SSatisfied
                                                              • 667
                                                              • 667
                                                              • 23
                                                              • NNeither Satisfied nor Dissatisfied
                                                              • 114
                                                              • 114
                                                              • 4
                                                              • DDissatisfied
                                                              • 007
                                                              • 007
                                                              • 55
                                                              • HHighly Dissatisfied
                                                              • 0 00
                                                              • 000
                                                              • Total
                                                              • 1100
                                                              • 1100
                                                              • SSI No
                                                              • JJob Pressure
                                                              • NNo of Respondents
                                                              • PPercentage
                                                              • 11
                                                              • YYes
                                                              • 772
                                                              • 772
                                                              • 22
                                                              • NNo
                                                              • 228
                                                              • 228
                                                              • TTotal
                                                              • 1100
                                                              • 1100
                                                              • SSI No
                                                              • PPayment Satisfaction
                                                              • NNo of Respondents
                                                              • PPercentage
                                                              • 11
                                                              • YYes
                                                              • 667
                                                              • 667
                                                              • 22
                                                              • NNo
                                                              • 333
                                                              • 333
                                                              • Total
                                                              • 1100
                                                              • 1100
                                                              • SSI No
                                                              • WWillingness to Work
                                                              • NNo of Respondents
                                                              • PPercentage
                                                              • 11
                                                              • YYes
                                                              • 559
                                                              • 559
                                                              • 22
                                                              • NNo
                                                              • 441
                                                              • 441
                                                              • TTotal
                                                              • 100
                                                              • 100
                                                                • MISSION amp VISION
                                                                • Mission
                                                                • Vision
                                                                • Philips Electronics India Limited
                                                                  • SSI No
                                                                  • WWorking Environment
                                                                  • NNo of Respondents
                                                                  • PPercentage
                                                                  • 11
                                                                  • EExcellent
                                                                  • 112
                                                                  • 112
                                                                  • 22
                                                                  • GGood
                                                                  • 557
                                                                  • 557
                                                                  • 33
                                                                  • FFair
                                                                  • 228
                                                                  • 228
                                                                  • 44
                                                                  • PPoor
                                                                  • 003
                                                                  • 033
                                                                  • 55
                                                                  • VVery Poor
                                                                  • 000
                                                                  • 000
                                                                  • TTotal
                                                                  • 1100
                                                                  • 1100
                                                                  • SSI No
                                                                  • NNon-Monitory Benefits offered to Employees
                                                                  • NNo of Respondents
                                                                  • PPercentage
                                                                  • 11
                                                                  • HHighly Satisfied
                                                                  • 114
                                                                  • 114
                                                                  • 22
                                                                  • SSatisfied
                                                                  • 554
                                                                  • 554
                                                                  • 33
                                                                  • NNeither Satisfied nor Dissatisfied
                                                                  • 225
                                                                  • 225
                                                                  • 44
                                                                  • DDissatisfied
                                                                  • 005
                                                                  • 005
                                                                  • 55
                                                                  • HHighly Dissatisfied
                                                                  • 002
                                                                  • 002
                                                                  • Total
                                                                  • 1100
                                                                  • 1100
                                                                  • SSI No
                                                                  • CCareer Development
                                                                  • NNo of Respondents
                                                                  • PPercentage
                                                                  • HHighly satisfied
                                                                  • 112
                                                                  • 112
                                                                  • SSatisfied
                                                                  • 556
                                                                  • 556
                                                                  • NNeither Satisfied nor Dissatisfied
                                                                  • 222
                                                                  • 222
                                                                  • DDissatisfied
                                                                  • 110
                                                                  • 110
                                                                  • HHighly Dissatisfied
                                                                  • 000
                                                                  • 000
                                                                  • Total
                                                                  • 1100
                                                                  • 1100
                                                                  • SSI No
                                                                  • CCo-operation of Workers
                                                                  • NNo of Respondents
                                                                  • PPercentage
                                                                  • 11
                                                                  • HHighly satisfied
                                                                  • 220
                                                                  • 220
                                                                  • 22
                                                                  • SSatisfied
                                                                  • 666
                                                                  • 666
                                                                  • 33
                                                                  • NNeither Satisfied nor Dissatisfied
                                                                  • 111
                                                                  • 111
                                                                  • 44
                                                                  • DDissatisfied
                                                                  • 003
                                                                  • 003
                                                                  • 55
                                                                  • HHighly Dissatisfied
                                                                  • 000
                                                                  • 000
                                                                  • Total
                                                                  • 1100
                                                                  • 1100
                                                                  • SSI No
                                                                  • SSatisfaction with Top Management
                                                                  • NNo of Respondents
                                                                  • PPercentage
                                                                  • 11
                                                                  • HHighly satisfied
                                                                  • 226
                                                                  • 226
                                                                  • 22
                                                                  • SSatisfied
                                                                  • 551
                                                                  • 551
                                                                  • 33
                                                                  • NNeither Satisfied nor Dissatisfied
                                                                  • 117
                                                                  • 117
                                                                  • 44
                                                                  • DDissatisfied
                                                                  • 006
                                                                  • 006
                                                                  • 55
                                                                  • HHighly dissatisfied
                                                                  • 000
                                                                  • 000
                                                                  • Total
                                                                  • 1100
                                                                  • 1100
                                                                  • SSI No
                                                                  • JJob Satisfaction
                                                                  • NNo of Respondents
                                                                  • PPercentage
                                                                  • 11
                                                                  • HHighly satisfied
                                                                  • 222
                                                                  • 222
                                                                  • 22
                                                                  • SSatisfied
                                                                  • 556
                                                                  • 556
                                                                  • 33
                                                                  • NNeither Satisfied nor Dissatisfied
                                                                  • 116
                                                                  • 116
                                                                  • 44
                                                                  • DDissatisfied
                                                                  • 007
                                                                  • 007
                                                                  • 55
                                                                  • HHighly Dissatisfied
                                                                  • 000
                                                                  • 000
                                                                  • Total
                                                                  • 1100
                                                                  • 1100
                                                                  • SSI No
                                                                  • DDevelopment of Skills and Talents
                                                                  • NNo of Respondents
                                                                  • PPercentage
                                                                  • 1 1
                                                                  • HHighly Agree
                                                                  • 112
                                                                  • 112
                                                                  • 22
                                                                  • AAgree
                                                                  • 552
                                                                  • 552
                                                                  • 33
                                                                  • NNeither Agree nor Disagree
                                                                  • 228
                                                                  • 228
                                                                  • 44
                                                                  • DDisagree
                                                                  • 006
                                                                  • 006
                                                                  • 55
                                                                  • HHighly Disagree
                                                                  • 002
                                                                  • 002
                                                                  • Total
                                                                  • 1100
                                                                  • 1100
                                                                  • SSI No
                                                                  • WWelfare Facilities
                                                                  • NNo of Respondents
                                                                  • PPercentage
                                                                  • 11
                                                                  • HHighly satisfied
                                                                  • 009
                                                                  • 909
                                                                  • 22
                                                                  • SSatisfied
                                                                  • 557
                                                                  • 557
                                                                  • 33
                                                                  • NNeither Satisfied nor Dissatisfied
                                                                  • 229
                                                                  • 229
                                                                  • 44
                                                                  • DDissatisfied
                                                                  • 505
                                                                  • 005
                                                                  • 55
                                                                  • HHighly Dissatisfied
                                                                  • 000
                                                                  • 000
                                                                  • Total
                                                                  • 1100
                                                                  • 1100
                                                                    • SUMMARY
                                                                    • RECOMMENDATIONS
                                                                    • BIBLIOGRAPHY

                                                                32

                                                                LITERATURE OF THE REVIEW

                                                                ldquo Job Satisfaction That Leads To The Commitment Of

                                                                The Employees in The Organisationrdquo

                                                                Literature of Review

                                                                Gerge Bill Authentic Leadership

                                                                In his book Authentic Leadership former Medtronic CEO Bill George makes an obvious

                                                                point that business leaders rarely say out loud ldquoMissions motivate dollars donrsquotrdquo

                                                                What he means is that purpose is what drives employee commitment not the financial

                                                                rewards that come to others Workers donrsquot get up in the morning and say ldquoGee I can

                                                                33

                                                                hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

                                                                are shareholders who can benefit from improved financials what draws people to their

                                                                chosen careers is the work itself and its purpose in the world more than the profit

                                                                possibilities

                                                                Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

                                                                that you cannot inspire employees by urging them to help management get the companyrsquos

                                                                stock price uprdquo

                                                                There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

                                                                authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

                                                                purpose of our work it means recognizing the purpose our organization fulfills that goes

                                                                beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

                                                                contribute to a larger purposerdquo

                                                                In Built to Last Jim Collins and James Porras spend an entire book explaining their five

                                                                year research study of major companies that led to this conclusion about employee

                                                                commitment Purpose within a company is what sustains it profit is important but when

                                                                itrsquos the prime directive companies falter

                                                                -Marshal Goldsmith-

                                                                How to Increase Employee Commitment

                                                                In practice this involves walking the talk being transparent communicating effectively treating

                                                                people equally teaching leading subordinates to increasingly excellent performance ndash and

                                                                responding to subordinates as mature individuals who are owed fairness the truth and

                                                                recognition of their achievements

                                                                34

                                                                Since managers interact directly and frequently with subordinates they are usually more tuned

                                                                in to how employees are feeling than are executives Managers are in a better position to know

                                                                for example when employees are feeling alienated and disengaged from their work which is

                                                                very common today -- and expensive

                                                                Gaining employee commitment results in greater profits because enthusiastic employees stay

                                                                contribute discretionary effort and engage customers Performance soars when customers are

                                                                enthused and stay and when executives managers and employees are a collaborative team

                                                                united in achieving common goals

                                                                But managers are often called middle managers for good reason their job is to motivate and

                                                                guide subordinates while they at the same time are being judged by their bosses Because of

                                                                their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                                                                create relationships with potential allies especially those with greater power who have access to

                                                                top decision makers

                                                                Harvard University Factors that Impact Employee Well Being Commitment and

                                                                Productivity

                                                                Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                                                                corporate bottom line A new trend in our dawning age of social sustainability is that many

                                                                experts believe more attention should be paid to the dotted line - the one signed when a person

                                                                35

                                                                commits to employment at a company New Harvard research validates this approach affirming

                                                                that trust and purpose play a significant role in building successful productive workplaces

                                                                The behavioral research conducted by a team at Harvard University and Massachusetts General

                                                                Hospital identifies the factors most likely to impact 21st century employee well being

                                                                commitment and productivity The researchers found that commitment is largely influenced by

                                                                ones sense of purpose feeling of personal impact and overall trust in the organization

                                                                Productivity is largely affected by the quality of human relationships including cooperative

                                                                social group moods and interaction

                                                                The results lead us to conclude that workplaces that provide positive environments that foster

                                                                interpersonal trust and quality personal relationships create the most committed and productive

                                                                employees says Nancy Etcoff PhD the lead researcher on the study

                                                                Expert Shares Keys to Building Successful Workplace Relationships

                                                                According to business strategist Courtney Anderson JD MBA Outstanding leadership

                                                                today means much more than just doing your job Success is creating an environment that fosters

                                                                happy committed productive team members

                                                                Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                                                                does not have to be difficult The biggest challenge she says is making the time to truly change

                                                                in our overscheduled instant access competitive work environments With a little know-how it

                                                                can be easy to evolve workplace well being and respond to these compelling research results

                                                                -Mark Howell-

                                                                CEO Bright Point

                                                                High-performing companies recognize that employee commitment is a major contributing factor

                                                                toward sustaining long-term success and creating value An engaged employee is involved and

                                                                excited about their work and acts in a manner that will forward the organizationrsquos interest An

                                                                36

                                                                engaged workforce helps optimize and retain talent for the long-term because the employees

                                                                choose to stay even when other employment alternatives exist

                                                                According to Walker Information the top three drivers of employee commitment are

                                                                Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                                                                want to enjoy their work feel they are appreciated and know they are making a contribution to

                                                                their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                                                                and are trusted by their leadership have a greater dedication and are ultimately more productive

                                                                on the job However according to recent data provided by the National Business Research

                                                                Institute (NBRI) only 31 of all employees are truly engaged

                                                                At BrightPoint we take employee engagement seriously and we work to create a culture that

                                                                inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                                                                employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                                                                determined that close to 80 of respondents indicated they were satisfied with their jobs and

                                                                daily activities General employee satisfaction increases when managers take an active interest

                                                                in their employees beyond their day-to-day job responsibilities According to NBRI managers

                                                                that actively coach build relationships and keep an open dialogue with their employees improve

                                                                employee engagement

                                                                We have a diverse workforce where each employee brings unique value and has individual

                                                                needs Managers are learning to manage the individual and not the position In order to give

                                                                managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                                                                leadership training workshops and continual learning resources In 2011 906 of managers at

                                                                BrightPoint NA participated in the development opportunities offered and also made an effort to

                                                                37

                                                                help reinforce the learning of their team members This signals that our leadership team is taking

                                                                an active interest in professional development and its connection to employee commitment

                                                                As BrightPoint continues to increase focus on employee engagement the organization will grow

                                                                stronger and maintain a substantial advantage over our competition Our employees possess the

                                                                knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                                                                through their genuine commitment will deliver what our customers want with increasing

                                                                efficiency and effectiveness Our responsibility is value-creation by growing our business and

                                                                maintaining high levels of customer service and loyalty We believe the best way to accomplish

                                                                this is through a strong committed and engaged workforce

                                                                Performance Model Adopted At Mohali Plant

                                                                38

                                                                Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                                                                39

                                                                Recruiting

                                                                The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                                                                applicants also can influence future employeesrsquo engagement and commitment If your firm has

                                                                designed jobs specifically to engage employees then organization want to ensure that recruiting

                                                                ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                                                                skilled team environment or minimal supervision Applicants who notice and respond to these

                                                                ads will more likely be motivated by these features Also consider how organization might best

                                                                seek candidates from inside your organization When Organisation recruit existing employees for

                                                                desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                                                                commitment (by providing growth and advancement opportunities to employees in return for

                                                                their loyalty) If Organisation recruit from outside when qualified internal candidates are

                                                                available Organization may unwittingly suggest to current employees that your company is not

                                                                willing to reciprocate their commitment Existing staff may then begin questioning their own

                                                                commitment to the firm By contrast organisation recruit external candidates to both the job and

                                                                your organization For these candidates ensure that recruiting messages highlight attractive job

                                                                features organizational values and commitment reciprocity That is in return for performance

                                                                and dedication your company offers competitive pay and benefits flexible work hours and

                                                                learning and career advancement opportunities Also remember that prospective employees have

                                                                multiple commitments You will inevitably have to compete with those commitments as

                                                                organization try to attract candidates to your firm Most people find it easier to make a new

                                                                commitment when it is compatible with their other obligations For example you boost your

                                                                chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                                                                work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                                                                Commitmentrdquo

                                                                40

                                                                Employee Selection

                                                                Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                                                                fill available positions When organisation select the right individuals for the right jobs new

                                                                hires carry out their work more smoothly and experience fewer performance problems The

                                                                result Greater enjoyment ofmdashand engagement inmdashthe job

                                                                To enhance engagement through your selection of employees identify those candidates who are

                                                                best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                                                                that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                                                                they know about the role and having them provide work samples Most candidates will view

                                                                these techniques more positively than tests with less apparent relevance such as personality and

                                                                integrity assessments Successful candidates feel good about having ldquopassed the test and see

                                                                company as careful and capable for having selected them A positive initial impression of an

                                                                employer encourages growth of long-term commitment

                                                                Training and Development

                                                                Training and development can serve as additional levers for enhancing engagement and

                                                                commitment For new hires training usually begins with orientation Orientation presents several

                                                                important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                                                                important it gives you a chance to encourage employee engagement by explaining how the new

                                                                hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                                                                Electronics describe how r company is organized introduce the new employee to his or her co-

                                                                workers give the person a tour of the area where he or she will be working and explain safety

                                                                regulations and other procedural matters In short you foster person-organization fitmdashvital for

                                                                developing productive and dedicated employees Through training you help new and current

                                                                41

                                                                employees acquire the knowledge and skills they need to perform their jobs And employees who

                                                                enhance their skills through training are more likely to engage fully in their work because they

                                                                derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                                                                company as well as their own employability in the job market In addition most companies offer

                                                                higher wages for skilled workers to compensate them for their greater value and to discourage

                                                                turnover

                                                                Compensation

                                                                Like the HR practices discussed above compensation can powerfully influence employee

                                                                engagement and commitment Some compensation components encourage commitment to

                                                                employers while others motivate engagement in the job It is possible to stimulate one and not

                                                                the other though itrsquos generally better to foster both For example a company that offers a strong

                                                                performance incentive system but no retirement plan will probably realize exceptional

                                                                engagement from its workers however they may eventually commit themselves to another

                                                                company that does offer a good retirement plan Meanwhile an organization that offers generous

                                                                retirement benefits but a traditional seniority-based pay grade system may have committed

                                                                employees however these workers might deliver pedestrian performance as they bide their time

                                                                until retirement In designing compensation plans you therefore need to consider employee

                                                                engagement and commitment strategically

                                                                Encourage managers to include employees in the goal-setting process This technique helps to

                                                                ensure that workers understand the goals It also promotes acceptance of challenging objectives

                                                                because people generally feel more committed to goals they have helped define In addition

                                                                consider how you and other managers will recognize and encourage contributions that exceed

                                                                expectations For example when a piece of equipment malfunctions Joe finds other ways to

                                                                maintain production rather than merely shutting down the machine and waiting for the

                                                                42

                                                                maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                                                offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                                                up Performance management processes operate on a continuous basis Therefore they provide

                                                                perhaps the best ongoing opportunities for employers to foster employee engagement and

                                                                commitment For example managers can use routine discussions about performance and

                                                                feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                                                which tasks are most challenging During such discussions managers also can define what going

                                                                above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                                                contributions An employeersquos aspirations and career goals can receive careful attention during

                                                                performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                                                can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                                                your organization and the employeersquos other life commitments Through such means the

                                                                organization personalizes its relationship to each employee and provides support while also

                                                                expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                                                To further engage employees and win their commitment through your performance management

                                                                programs consider how to treat your organizationrsquos most experienced employees In many cases

                                                                these employees understand the intricacies of a job better than their supervisors or managers do

                                                                By virtue of long identification with your organization they may be deeply committed to high-

                                                                level goals They use their expertise to contribute in ways that newer employees simply cannot

                                                                match But many of them also may be planning to retire soon especially if they are from the

                                                                ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                                                a performance management system that recognizes and rewards proactive sharing of knowledge

                                                                and expertise among co-workers For example create knowledge repositories or learning

                                                                histories that can be stored in databases that employees can access and then create incentives

                                                                43

                                                                for people who contribute to and use these repositories Of course effective performance

                                                                management systems also identify employees who are not meeting expectations Failing to

                                                                address problem performance can erode other employeesrsquo engagement and commitment as their

                                                                workloads increase and they conclude that the company is willing to tolerate poor performance

                                                                If feedback coaching and remedial training are of little avail the manager may need to move the

                                                                person to a different position within the company where he or she can make a more valuable

                                                                contribution or let the individual go if there is no good match elsewhere in the organization

                                                                44

                                                                Chapter-V

                                                                RESEARCH METHODOLOGY

                                                                The basic task of research is to generate accurate information for use in decision-making

                                                                Research can be defined as the systematic and objective process of gathering recording and

                                                                analyzing data for aid in making business decisions As the project involves analyzing of

                                                                45

                                                                financial structure the research is exploratory in nature covering financial parameters and come

                                                                of the important ratios to carry out research There are basically two techniques adopted for

                                                                obtaining information

                                                                Primary Data

                                                                Secondary Data

                                                                Primary Data is gathered specifically for the project at hand through personal interviews with

                                                                the accounts officers

                                                                Sample Size = 100 Employees

                                                                Secondary data is previously collected and assembled for some project other than the one at

                                                                hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                                                less expensive than the primary date

                                                                Secondary Data can be obtained from both external and internal sources

                                                                External data may be collected from books and periodicals government sources media and other

                                                                commercial sources

                                                                Internal data is that secondary data which is created recorded or generated by the organization

                                                                As the project is explanatory in nature secondary data is collected from the reports of the

                                                                company books journals and interest Secondary data is gathered from annual reports official

                                                                records and standing orders of the units

                                                                CHAPTER - VI

                                                                DATA ANALYSIS AND INTERPRETATION

                                                                46

                                                                The data after collection is to be processed and analyzed in accordance with the outline

                                                                and down for the purpose at the time of developing research plan

                                                                Technically speaking processing implies editing coding classification and tabulation of

                                                                collected data so that they are amenable to analysis The term analysis refers to the computation

                                                                of certain measures along with searching for pattern groups Thus in the process of analysis

                                                                relationship or difference should be subjected to statistical tests of significance to determine with

                                                                what validity data can be said to indicate any conclusions

                                                                The analysis of data in a general way involves a number of closely related operations

                                                                which are performed with the purpose of summarizing the collected data and organizing them in

                                                                such a manner that they answer the research questions In this study the researcher followed

                                                                above process carefully and it is presented in this chapter

                                                                47

                                                                Table 41 ndash To know the department in which employees are belongs to

                                                                S

                                                                ou rc

                                                                e

                                                                survey data

                                                                Inference

                                                                From the above table it shows that 35 of employees are belongs to

                                                                production department

                                                                FIGURE 41

                                                                S

                                                                SI No

                                                                D

                                                                Department

                                                                N

                                                                No of Respondents

                                                                P

                                                                Percentage

                                                                1

                                                                1

                                                                M

                                                                Mechanical

                                                                3

                                                                30

                                                                3

                                                                30

                                                                2

                                                                2

                                                                E

                                                                Electrical

                                                                2

                                                                25

                                                                2

                                                                25

                                                                3

                                                                3

                                                                P

                                                                Production

                                                                3

                                                                35

                                                                3

                                                                35

                                                                4

                                                                4

                                                                O

                                                                Others

                                                                1

                                                                10

                                                                1

                                                                10

                                                                T

                                                                Total

                                                                1

                                                                100

                                                                1

                                                                100

                                                                48

                                                                REPRESENTS THE DEPARTMENT

                                                                Table 42 ndash To know working experience of the employees

                                                                Source survey data

                                                                Inference

                                                                From the above table it shows that 34 of the employees have 4 ndash 6

                                                                years experience

                                                                S

                                                                SI No

                                                                W

                                                                Work Experience

                                                                N

                                                                No of Respondents

                                                                P

                                                                Percentage

                                                                1

                                                                1

                                                                B

                                                                Below 2 years

                                                                1

                                                                33

                                                                1

                                                                13

                                                                2

                                                                2

                                                                2

                                                                2ndash 4 years

                                                                3

                                                                30

                                                                3

                                                                30

                                                                3

                                                                3

                                                                4

                                                                4ndash 6 years

                                                                3

                                                                34

                                                                3

                                                                34

                                                                4

                                                                4

                                                                A

                                                                Above 6 years

                                                                2

                                                                23

                                                                2

                                                                23

                                                                T

                                                                otal

                                                                1

                                                                100

                                                                1

                                                                100

                                                                49

                                                                FIGURE 42

                                                                REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                                                Table 43 ndash To know the physical working environment

                                                                S

                                                                SI No

                                                                W

                                                                Working Environment

                                                                N

                                                                No of Respondents

                                                                P

                                                                Percentage

                                                                1

                                                                1

                                                                E

                                                                Excellent

                                                                1

                                                                12

                                                                1

                                                                12

                                                                2

                                                                2

                                                                G

                                                                Good

                                                                5

                                                                57

                                                                5

                                                                57

                                                                3

                                                                3

                                                                F

                                                                Fair

                                                                2

                                                                28

                                                                2

                                                                28

                                                                4

                                                                4

                                                                P

                                                                Poor

                                                                0

                                                                03

                                                                0

                                                                33

                                                                5

                                                                5

                                                                V

                                                                Very Poor

                                                                0

                                                                00

                                                                0

                                                                00

                                                                T

                                                                Total

                                                                1

                                                                100

                                                                1

                                                                100

                                                                Source survey data

                                                                Inference

                                                                From the above table it shows that 57 of the employees were feeling good about the working environment

                                                                50

                                                                FIGURE 43

                                                                REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                                51

                                                                Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                                S

                                                                SI No

                                                                N

                                                                Non-Monitory Benefits offered

                                                                to Employees

                                                                N

                                                                No of Respondents

                                                                P

                                                                Percentage

                                                                1

                                                                1

                                                                H

                                                                Highly Satisfied

                                                                1

                                                                14

                                                                1

                                                                14

                                                                2

                                                                2

                                                                S

                                                                Satisfied

                                                                5

                                                                54

                                                                5

                                                                54

                                                                3

                                                                3

                                                                N

                                                                Neither Satisfied nor Dissatisfied

                                                                2

                                                                25

                                                                2

                                                                25

                                                                4

                                                                4

                                                                D

                                                                Dissatisfied

                                                                0

                                                                05

                                                                0

                                                                05

                                                                5

                                                                5

                                                                H

                                                                Highly Dissatisfied

                                                                0

                                                                02

                                                                0

                                                                02

                                                                Total 1

                                                                100

                                                                1

                                                                100

                                                                Source survey data

                                                                Inference

                                                                From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                                FIGURE 44

                                                                REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                                52

                                                                Table 45 ndash To know the satisfaction level of respondents towards the work

                                                                assigned

                                                                Source survey dataInference

                                                                From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                                FIGURE 45

                                                                S

                                                                SI No

                                                                A

                                                                Amount of Work

                                                                N

                                                                No of Respondents

                                                                P

                                                                Percentage

                                                                1

                                                                1

                                                                H

                                                                Highly satisfied

                                                                2

                                                                20

                                                                2

                                                                20

                                                                2

                                                                2

                                                                S

                                                                Satisfied

                                                                4

                                                                45

                                                                4

                                                                45

                                                                3

                                                                3

                                                                N

                                                                Neither Satisfied nor Dissatisfied

                                                                1

                                                                12

                                                                1

                                                                12

                                                                4

                                                                4

                                                                D

                                                                Dissatisfied

                                                                1

                                                                18

                                                                1

                                                                18

                                                                5

                                                                5

                                                                H

                                                                Highly Dissatisfied

                                                                0

                                                                06

                                                                0

                                                                06

                                                                Total 1

                                                                100

                                                                1

                                                                100

                                                                53

                                                                REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                                54

                                                                Table 46 ndash Opinion about the career development programme in their organisation

                                                                S

                                                                SI No

                                                                C

                                                                Career Development

                                                                N

                                                                No of Respondents

                                                                P

                                                                Percentage

                                                                H

                                                                Highly satisfied

                                                                1

                                                                12

                                                                1

                                                                12

                                                                S

                                                                Satisfied

                                                                5

                                                                56

                                                                5

                                                                56

                                                                N

                                                                Neither Satisfied nor Dissatisfied

                                                                2

                                                                22

                                                                2

                                                                22

                                                                D

                                                                Dissatisfied

                                                                1

                                                                10

                                                                1

                                                                10

                                                                H

                                                                Highly Dissatisfied

                                                                0

                                                                00

                                                                0

                                                                00

                                                                Total 1

                                                                100

                                                                1

                                                                100

                                                                Source survey data

                                                                Inference

                                                                From the above table it shows that 56 of the employees were satisfied

                                                                with the opinion about the carrier development programme in their organisation

                                                                FIGURE 46

                                                                REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                                PROGRAMME IN THEIR ORGANISATION

                                                                55

                                                                Table 47 ndash To know the cooperation of co-workers

                                                                S

                                                                SI No

                                                                C

                                                                Co-operation of Workers

                                                                N

                                                                No of Respondents

                                                                P

                                                                Percentage

                                                                1

                                                                1

                                                                H

                                                                Highly satisfied

                                                                2

                                                                20

                                                                2

                                                                20

                                                                2

                                                                2

                                                                S

                                                                Satisfied

                                                                6

                                                                66

                                                                6

                                                                66

                                                                3

                                                                3

                                                                N

                                                                Neither Satisfied nor Dissatisfied

                                                                1

                                                                11

                                                                1

                                                                11

                                                                4

                                                                4

                                                                D

                                                                Dissatisfied

                                                                0

                                                                03

                                                                0

                                                                03

                                                                5

                                                                5

                                                                H

                                                                Highly Dissatisfied

                                                                0

                                                                00

                                                                0

                                                                00

                                                                Total 1

                                                                100

                                                                1

                                                                100

                                                                Source survey data

                                                                Inference

                                                                From the above table it shows that 66 of the employees were satisfied

                                                                with the cooperation of co-workers

                                                                FIGURE 47

                                                                56

                                                                REPRESENTS THE COOPERATION OF CO-WORKERS

                                                                57

                                                                Table 48 ndash To know the satisfaction of Respondents with top management

                                                                S

                                                                SI No

                                                                S

                                                                Satisfaction with Top

                                                                Management

                                                                N

                                                                No of Respondents

                                                                P

                                                                Percentage

                                                                1

                                                                1

                                                                H

                                                                Highly satisfied

                                                                2

                                                                26

                                                                2

                                                                26

                                                                2

                                                                2

                                                                S

                                                                Satisfied

                                                                5

                                                                51

                                                                5

                                                                51

                                                                3

                                                                3

                                                                N

                                                                Neither Satisfied nor Dissatisfied

                                                                1

                                                                17

                                                                1

                                                                17

                                                                4

                                                                4

                                                                D

                                                                Dissatisfied

                                                                0

                                                                06

                                                                0

                                                                06

                                                                5

                                                                5

                                                                H

                                                                Highly dissatisfied

                                                                0

                                                                00

                                                                0

                                                                00

                                                                Total 1

                                                                100

                                                                1

                                                                100

                                                                Source survey data

                                                                Inference

                                                                From the above table it shows that 51 of the employees were satisfied with the top management

                                                                FIGURE 48

                                                                58

                                                                REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                Source survey data

                                                                Inference

                                                                From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                S

                                                                SI

                                                                No

                                                                S

                                                                Satisfaction with Subordinates

                                                                N

                                                                No of Respondents

                                                                P

                                                                Percentage

                                                                1

                                                                1

                                                                H

                                                                Highly satisfied

                                                                1

                                                                12

                                                                1

                                                                12

                                                                2

                                                                2

                                                                S

                                                                Satisfied

                                                                6

                                                                67

                                                                6

                                                                67

                                                                2

                                                                3

                                                                N

                                                                Neither Satisfied nor Dissatisfied

                                                                1

                                                                14

                                                                1

                                                                14

                                                                4

                                                                D

                                                                Dissatisfied

                                                                0

                                                                07

                                                                0

                                                                07

                                                                5

                                                                5

                                                                H

                                                                Highly Dissatisfied

                                                                0

                                                                00

                                                                0

                                                                00

                                                                Total 1

                                                                100

                                                                1

                                                                100

                                                                59

                                                                FIGURE 49

                                                                REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                60

                                                                Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                S

                                                                SI No

                                                                J

                                                                Job Satisfaction

                                                                N

                                                                No of Respondents

                                                                P

                                                                Percentage

                                                                1

                                                                1

                                                                H

                                                                Highly satisfied

                                                                2

                                                                22

                                                                2

                                                                22

                                                                2

                                                                2

                                                                S

                                                                Satisfied

                                                                5

                                                                56

                                                                5

                                                                56

                                                                3

                                                                3

                                                                N

                                                                Neither Satisfied nor Dissatisfied

                                                                1

                                                                16

                                                                1

                                                                16

                                                                4

                                                                4

                                                                D

                                                                Dissatisfied

                                                                0

                                                                07

                                                                0

                                                                07

                                                                5

                                                                5

                                                                H

                                                                Highly Dissatisfied

                                                                0

                                                                00

                                                                0

                                                                00

                                                                Total 1

                                                                100

                                                                1

                                                                100

                                                                Source survey dataInference

                                                                From the above table it shows that 56 of the employees were satisfied with their job

                                                                FIGURE 410

                                                                61

                                                                REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                Table 411 ndash To know whether there is any job pressure in their work

                                                                Source survey data

                                                                Inference

                                                                From the above table it shows that 72 of employees said there is job pressure in their work

                                                                FIGURE 411

                                                                REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                S

                                                                SI No

                                                                J

                                                                Job Pressure

                                                                N

                                                                No of Respondents

                                                                P

                                                                Percentage

                                                                1

                                                                1

                                                                Y

                                                                Yes

                                                                7

                                                                72

                                                                7

                                                                72

                                                                2

                                                                2

                                                                N

                                                                No

                                                                2

                                                                28

                                                                2

                                                                28

                                                                T

                                                                Total

                                                                1

                                                                100

                                                                1

                                                                100

                                                                62

                                                                Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                amp talents

                                                                S

                                                                SI No

                                                                D

                                                                Development of Skills and

                                                                Talents

                                                                N

                                                                No of Respondents

                                                                P

                                                                Percentage

                                                                1

                                                                1

                                                                H

                                                                Highly Agree

                                                                1

                                                                12

                                                                1

                                                                12

                                                                2

                                                                2

                                                                A

                                                                Agree

                                                                5

                                                                52

                                                                5

                                                                52

                                                                3

                                                                3

                                                                N

                                                                Neither Agree nor Disagree

                                                                2

                                                                28

                                                                2

                                                                28

                                                                4

                                                                4

                                                                D

                                                                Disagree

                                                                0

                                                                06

                                                                0

                                                                06

                                                                5

                                                                5

                                                                H

                                                                Highly Disagree

                                                                0

                                                                02

                                                                0

                                                                02

                                                                Total 1

                                                                100

                                                                1

                                                                100

                                                                Source survey data

                                                                Inference

                                                                From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                63

                                                                FIRGURE 412

                                                                REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                64

                                                                Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                S

                                                                SI No

                                                                W

                                                                Welfare Facilities

                                                                N

                                                                No of Respondents

                                                                P

                                                                Percentage

                                                                1

                                                                1

                                                                H

                                                                Highly satisfied

                                                                0

                                                                09

                                                                9

                                                                09

                                                                2

                                                                2

                                                                S

                                                                Satisfied

                                                                5

                                                                57

                                                                5

                                                                57

                                                                3

                                                                3

                                                                N

                                                                Neither Satisfied nor Dissatisfied

                                                                2

                                                                29

                                                                2

                                                                29

                                                                4

                                                                4

                                                                D

                                                                Dissatisfied

                                                                5

                                                                05

                                                                0

                                                                05

                                                                5

                                                                5

                                                                H

                                                                Highly Dissatisfied

                                                                0

                                                                00

                                                                0

                                                                00

                                                                Total 1

                                                                100

                                                                1

                                                                100

                                                                Source survey data

                                                                Inference

                                                                From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                FIGURE 413

                                                                REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                65

                                                                Table 414 ndash To know the employee satisfaction towards the salary

                                                                Source survey data

                                                                Inference

                                                                From the above table it shows that 67 of the employees were satisfied

                                                                with their salary

                                                                FIGURE 414

                                                                REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                S

                                                                SI No

                                                                P

                                                                Payment Satisfaction

                                                                N

                                                                No of Respondents

                                                                P

                                                                Percentage

                                                                1

                                                                1

                                                                Y

                                                                Yes

                                                                6

                                                                67

                                                                6

                                                                67

                                                                2

                                                                2

                                                                N

                                                                No

                                                                3

                                                                33

                                                                3

                                                                33

                                                                T

                                                                otal

                                                                1

                                                                100

                                                                1

                                                                100

                                                                66

                                                                Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                Organisation

                                                                Source survey data

                                                                Inference

                                                                From the above table it shows that 59 of the employees were willing to

                                                                continue in this organisation

                                                                FIGURE 415

                                                                REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                S

                                                                SI No

                                                                W

                                                                Willingness to Work

                                                                N

                                                                No of Respondents

                                                                P

                                                                Percentage

                                                                1

                                                                1

                                                                Y

                                                                Yes

                                                                5

                                                                59

                                                                5

                                                                59

                                                                2

                                                                2

                                                                N

                                                                No

                                                                4

                                                                41

                                                                4

                                                                41

                                                                T

                                                                Total

                                                                1

                                                                00

                                                                1

                                                                00

                                                                67

                                                                CHI-SQUARE METHOD

                                                                The chi square test is one of the simplest and most widely used non-

                                                                parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                if categorical data shows dependency or the two classifications are independent It can

                                                                also be used to make comparisons between theoretical population and actual data

                                                                when categories are used

                                                                n

                                                                Chi square χsup2= sum (O-E) sup2 E

                                                                i =1

                                                                Where O= observed frequency

                                                                E= expected frequency

                                                                68

                                                                OBSERVED FREQUENCY

                                                                Table 419 shows the relationship between the department and the job satisfaction

                                                                Over All

                                                                Job

                                                                SatisfactionHighly

                                                                SatisfiedSatisfied

                                                                Neither

                                                                Satisfied nor

                                                                Dissatisfied

                                                                DissatisfiedHighly

                                                                Dissatisfied

                                                                Sub

                                                                Total

                                                                Mechanical 5 6 14 3 2 30

                                                                Electrical 6 8 6 3 2 25

                                                                Production 9 13 7 4 2 35

                                                                Others 2 3 2 2 1 10

                                                                Sub Total 22 30 29 12 7 100

                                                                69

                                                                EXPECTED FREQUENCY

                                                                Over All

                                                                Job

                                                                SatisfactionHighly

                                                                SatisfiedSatisfied

                                                                Neither

                                                                Satisfied nor

                                                                Dissatisfied

                                                                DissatisfiedHighly

                                                                Dissatisfied

                                                                Sub

                                                                Total

                                                                Mechanical 7 8 9 4 2 30

                                                                Electrical 5 8 7 3 2 25

                                                                Production 8 11 10 4 2 35

                                                                Others 2 3 3 1 1 10

                                                                Sub Total 22 30 29 12 7 100

                                                                Null Hypothesis (Ho)

                                                                There is no significant difference between the department and the job satisfaction

                                                                Alternative Hypothesis (Ho)

                                                                There is significant difference between the job satisfaction

                                                                Co Relation

                                                                70

                                                                Chapter-V

                                                                CONCLUSIONS AND

                                                                RECOMMENDATIONS

                                                                71

                                                                CONCLUSION

                                                                On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                environment of the company is very healthy The visitors feel happy after the campus

                                                                Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                position by channelising these internal accruals to fund its expansion programmes

                                                                Working results PTL has registered a handsome and constant growth in its profits because

                                                                of a brisk demand for new and better technology electronic items None of the other electronic

                                                                company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                72

                                                                SUMMARY

                                                                According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                development and having a best friend at work

                                                                Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                employees may just start whistling while they work It is up to me The corporate culture or

                                                                financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                that is completely in your control

                                                                Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                do more with less keeping quality employees becomes even more critical As a manager it is

                                                                your job to bond your best people to your company through recognition And you also must help

                                                                direct and motivate your core performers

                                                                Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                earn big returns For example remember your employees birthdays and work anniversaries find

                                                                out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                spend time with their kids) make the most of your formal service awards with some preparation

                                                                and a group presentation walk around your department every day and talk to your

                                                                people and thank them sincerely and often

                                                                73

                                                                Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                You do great work actually can have the opposite effect and leave your employees wondering

                                                                Does he have any idea what I really do around here Specific praise links individual

                                                                accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                customer complaint Great work As you know we value quick resolutions of problems as

                                                                one of our core strategies

                                                                Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                high-impact performers report that they left their last job because No one ever asked me to

                                                                stay

                                                                Forget cash

                                                                Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                recognized and involved they are much less likely to keep asking about money

                                                                Recognize

                                                                Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                much too long to recognize and you probably are losing people you do not need to

                                                                74

                                                                Recognition works

                                                                Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                ways that build high commitment typically are on the order of 30 to 50 percent

                                                                Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                Learn to recognize your employees for their efforts thank them often and reward their

                                                                achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                their jobs again Chances are you will work together happily ever after

                                                                So there is direct relation with employee satisfaction and their commitment towards the

                                                                organization and it is also clear from the above discussion that only monetary elements are not

                                                                sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                and other moral value

                                                                75

                                                                RECOMMENDATIONS

                                                                PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                minimize its cost of production With this increase in capacity utilization the total cost

                                                                will spread over more units thereby decreasing the per unit cost

                                                                PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                period is quite high in case of debtors as compared to creditors it should be more or less

                                                                equal as it will help in improving company liquidity

                                                                PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                business as it accounts very less as compare to other businesses of Philips

                                                                Another recommendation for Mohali plant is about the HR department that is they

                                                                should appoint permanent and skilled workers as against casual workers which generally add

                                                                up to the profit of the company

                                                                76

                                                                BIBLIOGRAPHY

                                                                1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                2 Monthly Journals of Philips Electronics India Ltd

                                                                3 Authentic Leadership Medtronic CEO Bill George

                                                                4 wwwindiaphilipscom

                                                                5 wwwwikipediacom

                                                                6 httpwwwemployeecommitmentcom

                                                                7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                77

                                                                Questionnaire

                                                                Name __________________________________________________________

                                                                Age______________________________ Gender _______________________

                                                                Qualification _______________________ Contact No ___________________

                                                                Q1 In which department you are working

                                                                Electrical Production Mechanical Other

                                                                Q2 What is your working experience

                                                                gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                Q3 How You like the physical Working Environment of the organization

                                                                Excellent Good Fair Poor Very Poor

                                                                Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                Highly Dissatisfied Dissatisfied

                                                                Q5 Are you satisfied with your work

                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                Highly Dissatisfied Dissatisfied

                                                                Q6 Are you satisfied with the career development programe of the company

                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                Highly Dissatisfied Dissatisfied

                                                                Q7 Is other staff of the organization is co-operative with you

                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                Highly Dissatisfied Dissatisfied

                                                                Q8 Are you satisfied with top level management

                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                Highly Dissatisfied Dissatisfied

                                                                78

                                                                Q9 Are you satisfied with your subordinates

                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                Highly Dissatisfied Dissatisfied

                                                                Q10 Are you satisfied with the nature of the Job

                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                Highly Dissatisfied Dissatisfied

                                                                Q11 Do you have any Job Pressure in work

                                                                Yes No

                                                                Q12 Do you satisfied with the opportunities provided by the organisation

                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                Highly Dissatisfied Dissatisfied

                                                                Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                Highly Dissatisfied Dissatisfied

                                                                Q14 Are you satisfied towards your salary

                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                Highly Dissatisfied Dissatisfied

                                                                Q15 Are you committed towards the organisation

                                                                Yes No

                                                                Signature

                                                                • SSI No
                                                                • DDepartment
                                                                • NNo of Respondents
                                                                • PPercentage
                                                                • 11
                                                                • MMechanical
                                                                • 330
                                                                • 330
                                                                • 22
                                                                • EElectrical
                                                                • 225
                                                                • 225
                                                                • 33
                                                                • PProduction
                                                                • 335
                                                                • 335
                                                                • 44
                                                                • OOthers
                                                                • 110
                                                                • 110
                                                                • TTotal
                                                                • 1100
                                                                • 1100
                                                                • SSI No
                                                                • WWork Experience
                                                                • NNo of Respondents
                                                                • PPercentage
                                                                • 11
                                                                • BBelow 2 years
                                                                • 133
                                                                • 113
                                                                • 22
                                                                • 2 2ndash 4 years
                                                                • 330
                                                                • 330
                                                                • 33
                                                                • 4 4ndash 6 years
                                                                • 334
                                                                • 334
                                                                • 44
                                                                • AAbove 6 years
                                                                • 223
                                                                • 223
                                                                • Total
                                                                • 1100
                                                                • 1100
                                                                • SSI No
                                                                • AAmount of Work
                                                                • NNo of Respondents
                                                                • PPercentage
                                                                • 11
                                                                • HHighly satisfied
                                                                • 220
                                                                • 220
                                                                • 22
                                                                • SSatisfied
                                                                • 445
                                                                • 445
                                                                • 33
                                                                • NNeither Satisfied nor Dissatisfied
                                                                • 112
                                                                • 112
                                                                • 44
                                                                • DDissatisfied
                                                                • 118
                                                                • 118
                                                                • 55
                                                                • HHighly Dissatisfied
                                                                • 006
                                                                • 006
                                                                • Total
                                                                • 1100
                                                                • 1100
                                                                • SSI No
                                                                • SSatisfaction with Subordinates
                                                                • NNo of Respondents
                                                                • PPercentage
                                                                • 11
                                                                • HHighly satisfied
                                                                • 112
                                                                • 112
                                                                • 22
                                                                • SSatisfied
                                                                • 667
                                                                • 667
                                                                • 23
                                                                • NNeither Satisfied nor Dissatisfied
                                                                • 114
                                                                • 114
                                                                • 4
                                                                • DDissatisfied
                                                                • 007
                                                                • 007
                                                                • 55
                                                                • HHighly Dissatisfied
                                                                • 0 00
                                                                • 000
                                                                • Total
                                                                • 1100
                                                                • 1100
                                                                • SSI No
                                                                • JJob Pressure
                                                                • NNo of Respondents
                                                                • PPercentage
                                                                • 11
                                                                • YYes
                                                                • 772
                                                                • 772
                                                                • 22
                                                                • NNo
                                                                • 228
                                                                • 228
                                                                • TTotal
                                                                • 1100
                                                                • 1100
                                                                • SSI No
                                                                • PPayment Satisfaction
                                                                • NNo of Respondents
                                                                • PPercentage
                                                                • 11
                                                                • YYes
                                                                • 667
                                                                • 667
                                                                • 22
                                                                • NNo
                                                                • 333
                                                                • 333
                                                                • Total
                                                                • 1100
                                                                • 1100
                                                                • SSI No
                                                                • WWillingness to Work
                                                                • NNo of Respondents
                                                                • PPercentage
                                                                • 11
                                                                • YYes
                                                                • 559
                                                                • 559
                                                                • 22
                                                                • NNo
                                                                • 441
                                                                • 441
                                                                • TTotal
                                                                • 100
                                                                • 100
                                                                  • MISSION amp VISION
                                                                  • Mission
                                                                  • Vision
                                                                  • Philips Electronics India Limited
                                                                    • SSI No
                                                                    • WWorking Environment
                                                                    • NNo of Respondents
                                                                    • PPercentage
                                                                    • 11
                                                                    • EExcellent
                                                                    • 112
                                                                    • 112
                                                                    • 22
                                                                    • GGood
                                                                    • 557
                                                                    • 557
                                                                    • 33
                                                                    • FFair
                                                                    • 228
                                                                    • 228
                                                                    • 44
                                                                    • PPoor
                                                                    • 003
                                                                    • 033
                                                                    • 55
                                                                    • VVery Poor
                                                                    • 000
                                                                    • 000
                                                                    • TTotal
                                                                    • 1100
                                                                    • 1100
                                                                    • SSI No
                                                                    • NNon-Monitory Benefits offered to Employees
                                                                    • NNo of Respondents
                                                                    • PPercentage
                                                                    • 11
                                                                    • HHighly Satisfied
                                                                    • 114
                                                                    • 114
                                                                    • 22
                                                                    • SSatisfied
                                                                    • 554
                                                                    • 554
                                                                    • 33
                                                                    • NNeither Satisfied nor Dissatisfied
                                                                    • 225
                                                                    • 225
                                                                    • 44
                                                                    • DDissatisfied
                                                                    • 005
                                                                    • 005
                                                                    • 55
                                                                    • HHighly Dissatisfied
                                                                    • 002
                                                                    • 002
                                                                    • Total
                                                                    • 1100
                                                                    • 1100
                                                                    • SSI No
                                                                    • CCareer Development
                                                                    • NNo of Respondents
                                                                    • PPercentage
                                                                    • HHighly satisfied
                                                                    • 112
                                                                    • 112
                                                                    • SSatisfied
                                                                    • 556
                                                                    • 556
                                                                    • NNeither Satisfied nor Dissatisfied
                                                                    • 222
                                                                    • 222
                                                                    • DDissatisfied
                                                                    • 110
                                                                    • 110
                                                                    • HHighly Dissatisfied
                                                                    • 000
                                                                    • 000
                                                                    • Total
                                                                    • 1100
                                                                    • 1100
                                                                    • SSI No
                                                                    • CCo-operation of Workers
                                                                    • NNo of Respondents
                                                                    • PPercentage
                                                                    • 11
                                                                    • HHighly satisfied
                                                                    • 220
                                                                    • 220
                                                                    • 22
                                                                    • SSatisfied
                                                                    • 666
                                                                    • 666
                                                                    • 33
                                                                    • NNeither Satisfied nor Dissatisfied
                                                                    • 111
                                                                    • 111
                                                                    • 44
                                                                    • DDissatisfied
                                                                    • 003
                                                                    • 003
                                                                    • 55
                                                                    • HHighly Dissatisfied
                                                                    • 000
                                                                    • 000
                                                                    • Total
                                                                    • 1100
                                                                    • 1100
                                                                    • SSI No
                                                                    • SSatisfaction with Top Management
                                                                    • NNo of Respondents
                                                                    • PPercentage
                                                                    • 11
                                                                    • HHighly satisfied
                                                                    • 226
                                                                    • 226
                                                                    • 22
                                                                    • SSatisfied
                                                                    • 551
                                                                    • 551
                                                                    • 33
                                                                    • NNeither Satisfied nor Dissatisfied
                                                                    • 117
                                                                    • 117
                                                                    • 44
                                                                    • DDissatisfied
                                                                    • 006
                                                                    • 006
                                                                    • 55
                                                                    • HHighly dissatisfied
                                                                    • 000
                                                                    • 000
                                                                    • Total
                                                                    • 1100
                                                                    • 1100
                                                                    • SSI No
                                                                    • JJob Satisfaction
                                                                    • NNo of Respondents
                                                                    • PPercentage
                                                                    • 11
                                                                    • HHighly satisfied
                                                                    • 222
                                                                    • 222
                                                                    • 22
                                                                    • SSatisfied
                                                                    • 556
                                                                    • 556
                                                                    • 33
                                                                    • NNeither Satisfied nor Dissatisfied
                                                                    • 116
                                                                    • 116
                                                                    • 44
                                                                    • DDissatisfied
                                                                    • 007
                                                                    • 007
                                                                    • 55
                                                                    • HHighly Dissatisfied
                                                                    • 000
                                                                    • 000
                                                                    • Total
                                                                    • 1100
                                                                    • 1100
                                                                    • SSI No
                                                                    • DDevelopment of Skills and Talents
                                                                    • NNo of Respondents
                                                                    • PPercentage
                                                                    • 1 1
                                                                    • HHighly Agree
                                                                    • 112
                                                                    • 112
                                                                    • 22
                                                                    • AAgree
                                                                    • 552
                                                                    • 552
                                                                    • 33
                                                                    • NNeither Agree nor Disagree
                                                                    • 228
                                                                    • 228
                                                                    • 44
                                                                    • DDisagree
                                                                    • 006
                                                                    • 006
                                                                    • 55
                                                                    • HHighly Disagree
                                                                    • 002
                                                                    • 002
                                                                    • Total
                                                                    • 1100
                                                                    • 1100
                                                                    • SSI No
                                                                    • WWelfare Facilities
                                                                    • NNo of Respondents
                                                                    • PPercentage
                                                                    • 11
                                                                    • HHighly satisfied
                                                                    • 009
                                                                    • 909
                                                                    • 22
                                                                    • SSatisfied
                                                                    • 557
                                                                    • 557
                                                                    • 33
                                                                    • NNeither Satisfied nor Dissatisfied
                                                                    • 229
                                                                    • 229
                                                                    • 44
                                                                    • DDissatisfied
                                                                    • 505
                                                                    • 005
                                                                    • 55
                                                                    • HHighly Dissatisfied
                                                                    • 000
                                                                    • 000
                                                                    • Total
                                                                    • 1100
                                                                    • 1100
                                                                      • SUMMARY
                                                                      • RECOMMENDATIONS
                                                                      • BIBLIOGRAPHY

                                                                  33

                                                                  hardly wait to get to work today to maximize shareholder profitsrdquo Even when employees

                                                                  are shareholders who can benefit from improved financials what draws people to their

                                                                  chosen careers is the work itself and its purpose in the world more than the profit

                                                                  possibilities

                                                                  Mr George goes on to say ldquoI find there is universal agreement (among middle managers)

                                                                  that you cannot inspire employees by urging them to help management get the companyrsquos

                                                                  stock price uprdquo

                                                                  There is in fact quite a bit of literature on this subject In Awakening Corporate Soul

                                                                  authors Eric Klein and John Izzo say that employee commitment requires knowing ldquothe

                                                                  purpose of our work it means recognizing the purpose our organization fulfills that goes

                                                                  beyond the bottom line and it means articulating to others how their (workersrsquo) efforts

                                                                  contribute to a larger purposerdquo

                                                                  In Built to Last Jim Collins and James Porras spend an entire book explaining their five

                                                                  year research study of major companies that led to this conclusion about employee

                                                                  commitment Purpose within a company is what sustains it profit is important but when

                                                                  itrsquos the prime directive companies falter

                                                                  -Marshal Goldsmith-

                                                                  How to Increase Employee Commitment

                                                                  In practice this involves walking the talk being transparent communicating effectively treating

                                                                  people equally teaching leading subordinates to increasingly excellent performance ndash and

                                                                  responding to subordinates as mature individuals who are owed fairness the truth and

                                                                  recognition of their achievements

                                                                  34

                                                                  Since managers interact directly and frequently with subordinates they are usually more tuned

                                                                  in to how employees are feeling than are executives Managers are in a better position to know

                                                                  for example when employees are feeling alienated and disengaged from their work which is

                                                                  very common today -- and expensive

                                                                  Gaining employee commitment results in greater profits because enthusiastic employees stay

                                                                  contribute discretionary effort and engage customers Performance soars when customers are

                                                                  enthused and stay and when executives managers and employees are a collaborative team

                                                                  united in achieving common goals

                                                                  But managers are often called middle managers for good reason their job is to motivate and

                                                                  guide subordinates while they at the same time are being judged by their bosses Because of

                                                                  their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                                                                  create relationships with potential allies especially those with greater power who have access to

                                                                  top decision makers

                                                                  Harvard University Factors that Impact Employee Well Being Commitment and

                                                                  Productivity

                                                                  Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                                                                  corporate bottom line A new trend in our dawning age of social sustainability is that many

                                                                  experts believe more attention should be paid to the dotted line - the one signed when a person

                                                                  35

                                                                  commits to employment at a company New Harvard research validates this approach affirming

                                                                  that trust and purpose play a significant role in building successful productive workplaces

                                                                  The behavioral research conducted by a team at Harvard University and Massachusetts General

                                                                  Hospital identifies the factors most likely to impact 21st century employee well being

                                                                  commitment and productivity The researchers found that commitment is largely influenced by

                                                                  ones sense of purpose feeling of personal impact and overall trust in the organization

                                                                  Productivity is largely affected by the quality of human relationships including cooperative

                                                                  social group moods and interaction

                                                                  The results lead us to conclude that workplaces that provide positive environments that foster

                                                                  interpersonal trust and quality personal relationships create the most committed and productive

                                                                  employees says Nancy Etcoff PhD the lead researcher on the study

                                                                  Expert Shares Keys to Building Successful Workplace Relationships

                                                                  According to business strategist Courtney Anderson JD MBA Outstanding leadership

                                                                  today means much more than just doing your job Success is creating an environment that fosters

                                                                  happy committed productive team members

                                                                  Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                                                                  does not have to be difficult The biggest challenge she says is making the time to truly change

                                                                  in our overscheduled instant access competitive work environments With a little know-how it

                                                                  can be easy to evolve workplace well being and respond to these compelling research results

                                                                  -Mark Howell-

                                                                  CEO Bright Point

                                                                  High-performing companies recognize that employee commitment is a major contributing factor

                                                                  toward sustaining long-term success and creating value An engaged employee is involved and

                                                                  excited about their work and acts in a manner that will forward the organizationrsquos interest An

                                                                  36

                                                                  engaged workforce helps optimize and retain talent for the long-term because the employees

                                                                  choose to stay even when other employment alternatives exist

                                                                  According to Walker Information the top three drivers of employee commitment are

                                                                  Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                                                                  want to enjoy their work feel they are appreciated and know they are making a contribution to

                                                                  their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                                                                  and are trusted by their leadership have a greater dedication and are ultimately more productive

                                                                  on the job However according to recent data provided by the National Business Research

                                                                  Institute (NBRI) only 31 of all employees are truly engaged

                                                                  At BrightPoint we take employee engagement seriously and we work to create a culture that

                                                                  inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                                                                  employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                                                                  determined that close to 80 of respondents indicated they were satisfied with their jobs and

                                                                  daily activities General employee satisfaction increases when managers take an active interest

                                                                  in their employees beyond their day-to-day job responsibilities According to NBRI managers

                                                                  that actively coach build relationships and keep an open dialogue with their employees improve

                                                                  employee engagement

                                                                  We have a diverse workforce where each employee brings unique value and has individual

                                                                  needs Managers are learning to manage the individual and not the position In order to give

                                                                  managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                                                                  leadership training workshops and continual learning resources In 2011 906 of managers at

                                                                  BrightPoint NA participated in the development opportunities offered and also made an effort to

                                                                  37

                                                                  help reinforce the learning of their team members This signals that our leadership team is taking

                                                                  an active interest in professional development and its connection to employee commitment

                                                                  As BrightPoint continues to increase focus on employee engagement the organization will grow

                                                                  stronger and maintain a substantial advantage over our competition Our employees possess the

                                                                  knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                                                                  through their genuine commitment will deliver what our customers want with increasing

                                                                  efficiency and effectiveness Our responsibility is value-creation by growing our business and

                                                                  maintaining high levels of customer service and loyalty We believe the best way to accomplish

                                                                  this is through a strong committed and engaged workforce

                                                                  Performance Model Adopted At Mohali Plant

                                                                  38

                                                                  Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                                                                  39

                                                                  Recruiting

                                                                  The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                                                                  applicants also can influence future employeesrsquo engagement and commitment If your firm has

                                                                  designed jobs specifically to engage employees then organization want to ensure that recruiting

                                                                  ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                                                                  skilled team environment or minimal supervision Applicants who notice and respond to these

                                                                  ads will more likely be motivated by these features Also consider how organization might best

                                                                  seek candidates from inside your organization When Organisation recruit existing employees for

                                                                  desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                                                                  commitment (by providing growth and advancement opportunities to employees in return for

                                                                  their loyalty) If Organisation recruit from outside when qualified internal candidates are

                                                                  available Organization may unwittingly suggest to current employees that your company is not

                                                                  willing to reciprocate their commitment Existing staff may then begin questioning their own

                                                                  commitment to the firm By contrast organisation recruit external candidates to both the job and

                                                                  your organization For these candidates ensure that recruiting messages highlight attractive job

                                                                  features organizational values and commitment reciprocity That is in return for performance

                                                                  and dedication your company offers competitive pay and benefits flexible work hours and

                                                                  learning and career advancement opportunities Also remember that prospective employees have

                                                                  multiple commitments You will inevitably have to compete with those commitments as

                                                                  organization try to attract candidates to your firm Most people find it easier to make a new

                                                                  commitment when it is compatible with their other obligations For example you boost your

                                                                  chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                                                                  work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                                                                  Commitmentrdquo

                                                                  40

                                                                  Employee Selection

                                                                  Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                                                                  fill available positions When organisation select the right individuals for the right jobs new

                                                                  hires carry out their work more smoothly and experience fewer performance problems The

                                                                  result Greater enjoyment ofmdashand engagement inmdashthe job

                                                                  To enhance engagement through your selection of employees identify those candidates who are

                                                                  best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                                                                  that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                                                                  they know about the role and having them provide work samples Most candidates will view

                                                                  these techniques more positively than tests with less apparent relevance such as personality and

                                                                  integrity assessments Successful candidates feel good about having ldquopassed the test and see

                                                                  company as careful and capable for having selected them A positive initial impression of an

                                                                  employer encourages growth of long-term commitment

                                                                  Training and Development

                                                                  Training and development can serve as additional levers for enhancing engagement and

                                                                  commitment For new hires training usually begins with orientation Orientation presents several

                                                                  important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                                                                  important it gives you a chance to encourage employee engagement by explaining how the new

                                                                  hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                                                                  Electronics describe how r company is organized introduce the new employee to his or her co-

                                                                  workers give the person a tour of the area where he or she will be working and explain safety

                                                                  regulations and other procedural matters In short you foster person-organization fitmdashvital for

                                                                  developing productive and dedicated employees Through training you help new and current

                                                                  41

                                                                  employees acquire the knowledge and skills they need to perform their jobs And employees who

                                                                  enhance their skills through training are more likely to engage fully in their work because they

                                                                  derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                                                                  company as well as their own employability in the job market In addition most companies offer

                                                                  higher wages for skilled workers to compensate them for their greater value and to discourage

                                                                  turnover

                                                                  Compensation

                                                                  Like the HR practices discussed above compensation can powerfully influence employee

                                                                  engagement and commitment Some compensation components encourage commitment to

                                                                  employers while others motivate engagement in the job It is possible to stimulate one and not

                                                                  the other though itrsquos generally better to foster both For example a company that offers a strong

                                                                  performance incentive system but no retirement plan will probably realize exceptional

                                                                  engagement from its workers however they may eventually commit themselves to another

                                                                  company that does offer a good retirement plan Meanwhile an organization that offers generous

                                                                  retirement benefits but a traditional seniority-based pay grade system may have committed

                                                                  employees however these workers might deliver pedestrian performance as they bide their time

                                                                  until retirement In designing compensation plans you therefore need to consider employee

                                                                  engagement and commitment strategically

                                                                  Encourage managers to include employees in the goal-setting process This technique helps to

                                                                  ensure that workers understand the goals It also promotes acceptance of challenging objectives

                                                                  because people generally feel more committed to goals they have helped define In addition

                                                                  consider how you and other managers will recognize and encourage contributions that exceed

                                                                  expectations For example when a piece of equipment malfunctions Joe finds other ways to

                                                                  maintain production rather than merely shutting down the machine and waiting for the

                                                                  42

                                                                  maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                                                  offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                                                  up Performance management processes operate on a continuous basis Therefore they provide

                                                                  perhaps the best ongoing opportunities for employers to foster employee engagement and

                                                                  commitment For example managers can use routine discussions about performance and

                                                                  feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                                                  which tasks are most challenging During such discussions managers also can define what going

                                                                  above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                                                  contributions An employeersquos aspirations and career goals can receive careful attention during

                                                                  performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                                                  can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                                                  your organization and the employeersquos other life commitments Through such means the

                                                                  organization personalizes its relationship to each employee and provides support while also

                                                                  expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                                                  To further engage employees and win their commitment through your performance management

                                                                  programs consider how to treat your organizationrsquos most experienced employees In many cases

                                                                  these employees understand the intricacies of a job better than their supervisors or managers do

                                                                  By virtue of long identification with your organization they may be deeply committed to high-

                                                                  level goals They use their expertise to contribute in ways that newer employees simply cannot

                                                                  match But many of them also may be planning to retire soon especially if they are from the

                                                                  ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                                                  a performance management system that recognizes and rewards proactive sharing of knowledge

                                                                  and expertise among co-workers For example create knowledge repositories or learning

                                                                  histories that can be stored in databases that employees can access and then create incentives

                                                                  43

                                                                  for people who contribute to and use these repositories Of course effective performance

                                                                  management systems also identify employees who are not meeting expectations Failing to

                                                                  address problem performance can erode other employeesrsquo engagement and commitment as their

                                                                  workloads increase and they conclude that the company is willing to tolerate poor performance

                                                                  If feedback coaching and remedial training are of little avail the manager may need to move the

                                                                  person to a different position within the company where he or she can make a more valuable

                                                                  contribution or let the individual go if there is no good match elsewhere in the organization

                                                                  44

                                                                  Chapter-V

                                                                  RESEARCH METHODOLOGY

                                                                  The basic task of research is to generate accurate information for use in decision-making

                                                                  Research can be defined as the systematic and objective process of gathering recording and

                                                                  analyzing data for aid in making business decisions As the project involves analyzing of

                                                                  45

                                                                  financial structure the research is exploratory in nature covering financial parameters and come

                                                                  of the important ratios to carry out research There are basically two techniques adopted for

                                                                  obtaining information

                                                                  Primary Data

                                                                  Secondary Data

                                                                  Primary Data is gathered specifically for the project at hand through personal interviews with

                                                                  the accounts officers

                                                                  Sample Size = 100 Employees

                                                                  Secondary data is previously collected and assembled for some project other than the one at

                                                                  hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                                                  less expensive than the primary date

                                                                  Secondary Data can be obtained from both external and internal sources

                                                                  External data may be collected from books and periodicals government sources media and other

                                                                  commercial sources

                                                                  Internal data is that secondary data which is created recorded or generated by the organization

                                                                  As the project is explanatory in nature secondary data is collected from the reports of the

                                                                  company books journals and interest Secondary data is gathered from annual reports official

                                                                  records and standing orders of the units

                                                                  CHAPTER - VI

                                                                  DATA ANALYSIS AND INTERPRETATION

                                                                  46

                                                                  The data after collection is to be processed and analyzed in accordance with the outline

                                                                  and down for the purpose at the time of developing research plan

                                                                  Technically speaking processing implies editing coding classification and tabulation of

                                                                  collected data so that they are amenable to analysis The term analysis refers to the computation

                                                                  of certain measures along with searching for pattern groups Thus in the process of analysis

                                                                  relationship or difference should be subjected to statistical tests of significance to determine with

                                                                  what validity data can be said to indicate any conclusions

                                                                  The analysis of data in a general way involves a number of closely related operations

                                                                  which are performed with the purpose of summarizing the collected data and organizing them in

                                                                  such a manner that they answer the research questions In this study the researcher followed

                                                                  above process carefully and it is presented in this chapter

                                                                  47

                                                                  Table 41 ndash To know the department in which employees are belongs to

                                                                  S

                                                                  ou rc

                                                                  e

                                                                  survey data

                                                                  Inference

                                                                  From the above table it shows that 35 of employees are belongs to

                                                                  production department

                                                                  FIGURE 41

                                                                  S

                                                                  SI No

                                                                  D

                                                                  Department

                                                                  N

                                                                  No of Respondents

                                                                  P

                                                                  Percentage

                                                                  1

                                                                  1

                                                                  M

                                                                  Mechanical

                                                                  3

                                                                  30

                                                                  3

                                                                  30

                                                                  2

                                                                  2

                                                                  E

                                                                  Electrical

                                                                  2

                                                                  25

                                                                  2

                                                                  25

                                                                  3

                                                                  3

                                                                  P

                                                                  Production

                                                                  3

                                                                  35

                                                                  3

                                                                  35

                                                                  4

                                                                  4

                                                                  O

                                                                  Others

                                                                  1

                                                                  10

                                                                  1

                                                                  10

                                                                  T

                                                                  Total

                                                                  1

                                                                  100

                                                                  1

                                                                  100

                                                                  48

                                                                  REPRESENTS THE DEPARTMENT

                                                                  Table 42 ndash To know working experience of the employees

                                                                  Source survey data

                                                                  Inference

                                                                  From the above table it shows that 34 of the employees have 4 ndash 6

                                                                  years experience

                                                                  S

                                                                  SI No

                                                                  W

                                                                  Work Experience

                                                                  N

                                                                  No of Respondents

                                                                  P

                                                                  Percentage

                                                                  1

                                                                  1

                                                                  B

                                                                  Below 2 years

                                                                  1

                                                                  33

                                                                  1

                                                                  13

                                                                  2

                                                                  2

                                                                  2

                                                                  2ndash 4 years

                                                                  3

                                                                  30

                                                                  3

                                                                  30

                                                                  3

                                                                  3

                                                                  4

                                                                  4ndash 6 years

                                                                  3

                                                                  34

                                                                  3

                                                                  34

                                                                  4

                                                                  4

                                                                  A

                                                                  Above 6 years

                                                                  2

                                                                  23

                                                                  2

                                                                  23

                                                                  T

                                                                  otal

                                                                  1

                                                                  100

                                                                  1

                                                                  100

                                                                  49

                                                                  FIGURE 42

                                                                  REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                                                  Table 43 ndash To know the physical working environment

                                                                  S

                                                                  SI No

                                                                  W

                                                                  Working Environment

                                                                  N

                                                                  No of Respondents

                                                                  P

                                                                  Percentage

                                                                  1

                                                                  1

                                                                  E

                                                                  Excellent

                                                                  1

                                                                  12

                                                                  1

                                                                  12

                                                                  2

                                                                  2

                                                                  G

                                                                  Good

                                                                  5

                                                                  57

                                                                  5

                                                                  57

                                                                  3

                                                                  3

                                                                  F

                                                                  Fair

                                                                  2

                                                                  28

                                                                  2

                                                                  28

                                                                  4

                                                                  4

                                                                  P

                                                                  Poor

                                                                  0

                                                                  03

                                                                  0

                                                                  33

                                                                  5

                                                                  5

                                                                  V

                                                                  Very Poor

                                                                  0

                                                                  00

                                                                  0

                                                                  00

                                                                  T

                                                                  Total

                                                                  1

                                                                  100

                                                                  1

                                                                  100

                                                                  Source survey data

                                                                  Inference

                                                                  From the above table it shows that 57 of the employees were feeling good about the working environment

                                                                  50

                                                                  FIGURE 43

                                                                  REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                                  51

                                                                  Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                                  S

                                                                  SI No

                                                                  N

                                                                  Non-Monitory Benefits offered

                                                                  to Employees

                                                                  N

                                                                  No of Respondents

                                                                  P

                                                                  Percentage

                                                                  1

                                                                  1

                                                                  H

                                                                  Highly Satisfied

                                                                  1

                                                                  14

                                                                  1

                                                                  14

                                                                  2

                                                                  2

                                                                  S

                                                                  Satisfied

                                                                  5

                                                                  54

                                                                  5

                                                                  54

                                                                  3

                                                                  3

                                                                  N

                                                                  Neither Satisfied nor Dissatisfied

                                                                  2

                                                                  25

                                                                  2

                                                                  25

                                                                  4

                                                                  4

                                                                  D

                                                                  Dissatisfied

                                                                  0

                                                                  05

                                                                  0

                                                                  05

                                                                  5

                                                                  5

                                                                  H

                                                                  Highly Dissatisfied

                                                                  0

                                                                  02

                                                                  0

                                                                  02

                                                                  Total 1

                                                                  100

                                                                  1

                                                                  100

                                                                  Source survey data

                                                                  Inference

                                                                  From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                                  FIGURE 44

                                                                  REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                                  52

                                                                  Table 45 ndash To know the satisfaction level of respondents towards the work

                                                                  assigned

                                                                  Source survey dataInference

                                                                  From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                                  FIGURE 45

                                                                  S

                                                                  SI No

                                                                  A

                                                                  Amount of Work

                                                                  N

                                                                  No of Respondents

                                                                  P

                                                                  Percentage

                                                                  1

                                                                  1

                                                                  H

                                                                  Highly satisfied

                                                                  2

                                                                  20

                                                                  2

                                                                  20

                                                                  2

                                                                  2

                                                                  S

                                                                  Satisfied

                                                                  4

                                                                  45

                                                                  4

                                                                  45

                                                                  3

                                                                  3

                                                                  N

                                                                  Neither Satisfied nor Dissatisfied

                                                                  1

                                                                  12

                                                                  1

                                                                  12

                                                                  4

                                                                  4

                                                                  D

                                                                  Dissatisfied

                                                                  1

                                                                  18

                                                                  1

                                                                  18

                                                                  5

                                                                  5

                                                                  H

                                                                  Highly Dissatisfied

                                                                  0

                                                                  06

                                                                  0

                                                                  06

                                                                  Total 1

                                                                  100

                                                                  1

                                                                  100

                                                                  53

                                                                  REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                                  54

                                                                  Table 46 ndash Opinion about the career development programme in their organisation

                                                                  S

                                                                  SI No

                                                                  C

                                                                  Career Development

                                                                  N

                                                                  No of Respondents

                                                                  P

                                                                  Percentage

                                                                  H

                                                                  Highly satisfied

                                                                  1

                                                                  12

                                                                  1

                                                                  12

                                                                  S

                                                                  Satisfied

                                                                  5

                                                                  56

                                                                  5

                                                                  56

                                                                  N

                                                                  Neither Satisfied nor Dissatisfied

                                                                  2

                                                                  22

                                                                  2

                                                                  22

                                                                  D

                                                                  Dissatisfied

                                                                  1

                                                                  10

                                                                  1

                                                                  10

                                                                  H

                                                                  Highly Dissatisfied

                                                                  0

                                                                  00

                                                                  0

                                                                  00

                                                                  Total 1

                                                                  100

                                                                  1

                                                                  100

                                                                  Source survey data

                                                                  Inference

                                                                  From the above table it shows that 56 of the employees were satisfied

                                                                  with the opinion about the carrier development programme in their organisation

                                                                  FIGURE 46

                                                                  REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                                  PROGRAMME IN THEIR ORGANISATION

                                                                  55

                                                                  Table 47 ndash To know the cooperation of co-workers

                                                                  S

                                                                  SI No

                                                                  C

                                                                  Co-operation of Workers

                                                                  N

                                                                  No of Respondents

                                                                  P

                                                                  Percentage

                                                                  1

                                                                  1

                                                                  H

                                                                  Highly satisfied

                                                                  2

                                                                  20

                                                                  2

                                                                  20

                                                                  2

                                                                  2

                                                                  S

                                                                  Satisfied

                                                                  6

                                                                  66

                                                                  6

                                                                  66

                                                                  3

                                                                  3

                                                                  N

                                                                  Neither Satisfied nor Dissatisfied

                                                                  1

                                                                  11

                                                                  1

                                                                  11

                                                                  4

                                                                  4

                                                                  D

                                                                  Dissatisfied

                                                                  0

                                                                  03

                                                                  0

                                                                  03

                                                                  5

                                                                  5

                                                                  H

                                                                  Highly Dissatisfied

                                                                  0

                                                                  00

                                                                  0

                                                                  00

                                                                  Total 1

                                                                  100

                                                                  1

                                                                  100

                                                                  Source survey data

                                                                  Inference

                                                                  From the above table it shows that 66 of the employees were satisfied

                                                                  with the cooperation of co-workers

                                                                  FIGURE 47

                                                                  56

                                                                  REPRESENTS THE COOPERATION OF CO-WORKERS

                                                                  57

                                                                  Table 48 ndash To know the satisfaction of Respondents with top management

                                                                  S

                                                                  SI No

                                                                  S

                                                                  Satisfaction with Top

                                                                  Management

                                                                  N

                                                                  No of Respondents

                                                                  P

                                                                  Percentage

                                                                  1

                                                                  1

                                                                  H

                                                                  Highly satisfied

                                                                  2

                                                                  26

                                                                  2

                                                                  26

                                                                  2

                                                                  2

                                                                  S

                                                                  Satisfied

                                                                  5

                                                                  51

                                                                  5

                                                                  51

                                                                  3

                                                                  3

                                                                  N

                                                                  Neither Satisfied nor Dissatisfied

                                                                  1

                                                                  17

                                                                  1

                                                                  17

                                                                  4

                                                                  4

                                                                  D

                                                                  Dissatisfied

                                                                  0

                                                                  06

                                                                  0

                                                                  06

                                                                  5

                                                                  5

                                                                  H

                                                                  Highly dissatisfied

                                                                  0

                                                                  00

                                                                  0

                                                                  00

                                                                  Total 1

                                                                  100

                                                                  1

                                                                  100

                                                                  Source survey data

                                                                  Inference

                                                                  From the above table it shows that 51 of the employees were satisfied with the top management

                                                                  FIGURE 48

                                                                  58

                                                                  REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                  Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                  Source survey data

                                                                  Inference

                                                                  From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                  S

                                                                  SI

                                                                  No

                                                                  S

                                                                  Satisfaction with Subordinates

                                                                  N

                                                                  No of Respondents

                                                                  P

                                                                  Percentage

                                                                  1

                                                                  1

                                                                  H

                                                                  Highly satisfied

                                                                  1

                                                                  12

                                                                  1

                                                                  12

                                                                  2

                                                                  2

                                                                  S

                                                                  Satisfied

                                                                  6

                                                                  67

                                                                  6

                                                                  67

                                                                  2

                                                                  3

                                                                  N

                                                                  Neither Satisfied nor Dissatisfied

                                                                  1

                                                                  14

                                                                  1

                                                                  14

                                                                  4

                                                                  D

                                                                  Dissatisfied

                                                                  0

                                                                  07

                                                                  0

                                                                  07

                                                                  5

                                                                  5

                                                                  H

                                                                  Highly Dissatisfied

                                                                  0

                                                                  00

                                                                  0

                                                                  00

                                                                  Total 1

                                                                  100

                                                                  1

                                                                  100

                                                                  59

                                                                  FIGURE 49

                                                                  REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                  60

                                                                  Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                  S

                                                                  SI No

                                                                  J

                                                                  Job Satisfaction

                                                                  N

                                                                  No of Respondents

                                                                  P

                                                                  Percentage

                                                                  1

                                                                  1

                                                                  H

                                                                  Highly satisfied

                                                                  2

                                                                  22

                                                                  2

                                                                  22

                                                                  2

                                                                  2

                                                                  S

                                                                  Satisfied

                                                                  5

                                                                  56

                                                                  5

                                                                  56

                                                                  3

                                                                  3

                                                                  N

                                                                  Neither Satisfied nor Dissatisfied

                                                                  1

                                                                  16

                                                                  1

                                                                  16

                                                                  4

                                                                  4

                                                                  D

                                                                  Dissatisfied

                                                                  0

                                                                  07

                                                                  0

                                                                  07

                                                                  5

                                                                  5

                                                                  H

                                                                  Highly Dissatisfied

                                                                  0

                                                                  00

                                                                  0

                                                                  00

                                                                  Total 1

                                                                  100

                                                                  1

                                                                  100

                                                                  Source survey dataInference

                                                                  From the above table it shows that 56 of the employees were satisfied with their job

                                                                  FIGURE 410

                                                                  61

                                                                  REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                  Table 411 ndash To know whether there is any job pressure in their work

                                                                  Source survey data

                                                                  Inference

                                                                  From the above table it shows that 72 of employees said there is job pressure in their work

                                                                  FIGURE 411

                                                                  REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                  S

                                                                  SI No

                                                                  J

                                                                  Job Pressure

                                                                  N

                                                                  No of Respondents

                                                                  P

                                                                  Percentage

                                                                  1

                                                                  1

                                                                  Y

                                                                  Yes

                                                                  7

                                                                  72

                                                                  7

                                                                  72

                                                                  2

                                                                  2

                                                                  N

                                                                  No

                                                                  2

                                                                  28

                                                                  2

                                                                  28

                                                                  T

                                                                  Total

                                                                  1

                                                                  100

                                                                  1

                                                                  100

                                                                  62

                                                                  Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                  amp talents

                                                                  S

                                                                  SI No

                                                                  D

                                                                  Development of Skills and

                                                                  Talents

                                                                  N

                                                                  No of Respondents

                                                                  P

                                                                  Percentage

                                                                  1

                                                                  1

                                                                  H

                                                                  Highly Agree

                                                                  1

                                                                  12

                                                                  1

                                                                  12

                                                                  2

                                                                  2

                                                                  A

                                                                  Agree

                                                                  5

                                                                  52

                                                                  5

                                                                  52

                                                                  3

                                                                  3

                                                                  N

                                                                  Neither Agree nor Disagree

                                                                  2

                                                                  28

                                                                  2

                                                                  28

                                                                  4

                                                                  4

                                                                  D

                                                                  Disagree

                                                                  0

                                                                  06

                                                                  0

                                                                  06

                                                                  5

                                                                  5

                                                                  H

                                                                  Highly Disagree

                                                                  0

                                                                  02

                                                                  0

                                                                  02

                                                                  Total 1

                                                                  100

                                                                  1

                                                                  100

                                                                  Source survey data

                                                                  Inference

                                                                  From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                  63

                                                                  FIRGURE 412

                                                                  REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                  64

                                                                  Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                  S

                                                                  SI No

                                                                  W

                                                                  Welfare Facilities

                                                                  N

                                                                  No of Respondents

                                                                  P

                                                                  Percentage

                                                                  1

                                                                  1

                                                                  H

                                                                  Highly satisfied

                                                                  0

                                                                  09

                                                                  9

                                                                  09

                                                                  2

                                                                  2

                                                                  S

                                                                  Satisfied

                                                                  5

                                                                  57

                                                                  5

                                                                  57

                                                                  3

                                                                  3

                                                                  N

                                                                  Neither Satisfied nor Dissatisfied

                                                                  2

                                                                  29

                                                                  2

                                                                  29

                                                                  4

                                                                  4

                                                                  D

                                                                  Dissatisfied

                                                                  5

                                                                  05

                                                                  0

                                                                  05

                                                                  5

                                                                  5

                                                                  H

                                                                  Highly Dissatisfied

                                                                  0

                                                                  00

                                                                  0

                                                                  00

                                                                  Total 1

                                                                  100

                                                                  1

                                                                  100

                                                                  Source survey data

                                                                  Inference

                                                                  From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                  FIGURE 413

                                                                  REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                  65

                                                                  Table 414 ndash To know the employee satisfaction towards the salary

                                                                  Source survey data

                                                                  Inference

                                                                  From the above table it shows that 67 of the employees were satisfied

                                                                  with their salary

                                                                  FIGURE 414

                                                                  REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                  S

                                                                  SI No

                                                                  P

                                                                  Payment Satisfaction

                                                                  N

                                                                  No of Respondents

                                                                  P

                                                                  Percentage

                                                                  1

                                                                  1

                                                                  Y

                                                                  Yes

                                                                  6

                                                                  67

                                                                  6

                                                                  67

                                                                  2

                                                                  2

                                                                  N

                                                                  No

                                                                  3

                                                                  33

                                                                  3

                                                                  33

                                                                  T

                                                                  otal

                                                                  1

                                                                  100

                                                                  1

                                                                  100

                                                                  66

                                                                  Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                  Organisation

                                                                  Source survey data

                                                                  Inference

                                                                  From the above table it shows that 59 of the employees were willing to

                                                                  continue in this organisation

                                                                  FIGURE 415

                                                                  REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                  S

                                                                  SI No

                                                                  W

                                                                  Willingness to Work

                                                                  N

                                                                  No of Respondents

                                                                  P

                                                                  Percentage

                                                                  1

                                                                  1

                                                                  Y

                                                                  Yes

                                                                  5

                                                                  59

                                                                  5

                                                                  59

                                                                  2

                                                                  2

                                                                  N

                                                                  No

                                                                  4

                                                                  41

                                                                  4

                                                                  41

                                                                  T

                                                                  Total

                                                                  1

                                                                  00

                                                                  1

                                                                  00

                                                                  67

                                                                  CHI-SQUARE METHOD

                                                                  The chi square test is one of the simplest and most widely used non-

                                                                  parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                  if categorical data shows dependency or the two classifications are independent It can

                                                                  also be used to make comparisons between theoretical population and actual data

                                                                  when categories are used

                                                                  n

                                                                  Chi square χsup2= sum (O-E) sup2 E

                                                                  i =1

                                                                  Where O= observed frequency

                                                                  E= expected frequency

                                                                  68

                                                                  OBSERVED FREQUENCY

                                                                  Table 419 shows the relationship between the department and the job satisfaction

                                                                  Over All

                                                                  Job

                                                                  SatisfactionHighly

                                                                  SatisfiedSatisfied

                                                                  Neither

                                                                  Satisfied nor

                                                                  Dissatisfied

                                                                  DissatisfiedHighly

                                                                  Dissatisfied

                                                                  Sub

                                                                  Total

                                                                  Mechanical 5 6 14 3 2 30

                                                                  Electrical 6 8 6 3 2 25

                                                                  Production 9 13 7 4 2 35

                                                                  Others 2 3 2 2 1 10

                                                                  Sub Total 22 30 29 12 7 100

                                                                  69

                                                                  EXPECTED FREQUENCY

                                                                  Over All

                                                                  Job

                                                                  SatisfactionHighly

                                                                  SatisfiedSatisfied

                                                                  Neither

                                                                  Satisfied nor

                                                                  Dissatisfied

                                                                  DissatisfiedHighly

                                                                  Dissatisfied

                                                                  Sub

                                                                  Total

                                                                  Mechanical 7 8 9 4 2 30

                                                                  Electrical 5 8 7 3 2 25

                                                                  Production 8 11 10 4 2 35

                                                                  Others 2 3 3 1 1 10

                                                                  Sub Total 22 30 29 12 7 100

                                                                  Null Hypothesis (Ho)

                                                                  There is no significant difference between the department and the job satisfaction

                                                                  Alternative Hypothesis (Ho)

                                                                  There is significant difference between the job satisfaction

                                                                  Co Relation

                                                                  70

                                                                  Chapter-V

                                                                  CONCLUSIONS AND

                                                                  RECOMMENDATIONS

                                                                  71

                                                                  CONCLUSION

                                                                  On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                  Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                  General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                  Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                  environment of the company is very healthy The visitors feel happy after the campus

                                                                  Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                  indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                  building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                  Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                  its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                  position by channelising these internal accruals to fund its expansion programmes

                                                                  Working results PTL has registered a handsome and constant growth in its profits because

                                                                  of a brisk demand for new and better technology electronic items None of the other electronic

                                                                  company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                  However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                  velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                  72

                                                                  SUMMARY

                                                                  According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                  employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                  development and having a best friend at work

                                                                  Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                  than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                  employees may just start whistling while they work It is up to me The corporate culture or

                                                                  financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                  that is completely in your control

                                                                  Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                  more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                  do more with less keeping quality employees becomes even more critical As a manager it is

                                                                  your job to bond your best people to your company through recognition And you also must help

                                                                  direct and motivate your core performers

                                                                  Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                  earn big returns For example remember your employees birthdays and work anniversaries find

                                                                  out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                  spend time with their kids) make the most of your formal service awards with some preparation

                                                                  and a group presentation walk around your department every day and talk to your

                                                                  people and thank them sincerely and often

                                                                  73

                                                                  Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                  You do great work actually can have the opposite effect and leave your employees wondering

                                                                  Does he have any idea what I really do around here Specific praise links individual

                                                                  accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                  customer complaint Great work As you know we value quick resolutions of problems as

                                                                  one of our core strategies

                                                                  Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                  college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                  your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                  high-impact performers report that they left their last job because No one ever asked me to

                                                                  stay

                                                                  Forget cash

                                                                  Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                  offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                  work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                  recognized and involved they are much less likely to keep asking about money

                                                                  Recognize

                                                                  Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                  largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                  at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                  much too long to recognize and you probably are losing people you do not need to

                                                                  74

                                                                  Recognition works

                                                                  Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                  performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                  ways that build high commitment typically are on the order of 30 to 50 percent

                                                                  Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                  Learn to recognize your employees for their efforts thank them often and reward their

                                                                  achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                  their jobs again Chances are you will work together happily ever after

                                                                  So there is direct relation with employee satisfaction and their commitment towards the

                                                                  organization and it is also clear from the above discussion that only monetary elements are not

                                                                  sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                  and other moral value

                                                                  75

                                                                  RECOMMENDATIONS

                                                                  PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                  minimize its cost of production With this increase in capacity utilization the total cost

                                                                  will spread over more units thereby decreasing the per unit cost

                                                                  PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                  period is quite high in case of debtors as compared to creditors it should be more or less

                                                                  equal as it will help in improving company liquidity

                                                                  PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                  business as it accounts very less as compare to other businesses of Philips

                                                                  Another recommendation for Mohali plant is about the HR department that is they

                                                                  should appoint permanent and skilled workers as against casual workers which generally add

                                                                  up to the profit of the company

                                                                  76

                                                                  BIBLIOGRAPHY

                                                                  1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                  2 Monthly Journals of Philips Electronics India Ltd

                                                                  3 Authentic Leadership Medtronic CEO Bill George

                                                                  4 wwwindiaphilipscom

                                                                  5 wwwwikipediacom

                                                                  6 httpwwwemployeecommitmentcom

                                                                  7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                  8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                  9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                  77

                                                                  Questionnaire

                                                                  Name __________________________________________________________

                                                                  Age______________________________ Gender _______________________

                                                                  Qualification _______________________ Contact No ___________________

                                                                  Q1 In which department you are working

                                                                  Electrical Production Mechanical Other

                                                                  Q2 What is your working experience

                                                                  gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                  Q3 How You like the physical Working Environment of the organization

                                                                  Excellent Good Fair Poor Very Poor

                                                                  Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                  Highly Dissatisfied Dissatisfied

                                                                  Q5 Are you satisfied with your work

                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                  Highly Dissatisfied Dissatisfied

                                                                  Q6 Are you satisfied with the career development programe of the company

                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                  Highly Dissatisfied Dissatisfied

                                                                  Q7 Is other staff of the organization is co-operative with you

                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                  Highly Dissatisfied Dissatisfied

                                                                  Q8 Are you satisfied with top level management

                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                  Highly Dissatisfied Dissatisfied

                                                                  78

                                                                  Q9 Are you satisfied with your subordinates

                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                  Highly Dissatisfied Dissatisfied

                                                                  Q10 Are you satisfied with the nature of the Job

                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                  Highly Dissatisfied Dissatisfied

                                                                  Q11 Do you have any Job Pressure in work

                                                                  Yes No

                                                                  Q12 Do you satisfied with the opportunities provided by the organisation

                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                  Highly Dissatisfied Dissatisfied

                                                                  Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                  Highly Dissatisfied Dissatisfied

                                                                  Q14 Are you satisfied towards your salary

                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                  Highly Dissatisfied Dissatisfied

                                                                  Q15 Are you committed towards the organisation

                                                                  Yes No

                                                                  Signature

                                                                  • SSI No
                                                                  • DDepartment
                                                                  • NNo of Respondents
                                                                  • PPercentage
                                                                  • 11
                                                                  • MMechanical
                                                                  • 330
                                                                  • 330
                                                                  • 22
                                                                  • EElectrical
                                                                  • 225
                                                                  • 225
                                                                  • 33
                                                                  • PProduction
                                                                  • 335
                                                                  • 335
                                                                  • 44
                                                                  • OOthers
                                                                  • 110
                                                                  • 110
                                                                  • TTotal
                                                                  • 1100
                                                                  • 1100
                                                                  • SSI No
                                                                  • WWork Experience
                                                                  • NNo of Respondents
                                                                  • PPercentage
                                                                  • 11
                                                                  • BBelow 2 years
                                                                  • 133
                                                                  • 113
                                                                  • 22
                                                                  • 2 2ndash 4 years
                                                                  • 330
                                                                  • 330
                                                                  • 33
                                                                  • 4 4ndash 6 years
                                                                  • 334
                                                                  • 334
                                                                  • 44
                                                                  • AAbove 6 years
                                                                  • 223
                                                                  • 223
                                                                  • Total
                                                                  • 1100
                                                                  • 1100
                                                                  • SSI No
                                                                  • AAmount of Work
                                                                  • NNo of Respondents
                                                                  • PPercentage
                                                                  • 11
                                                                  • HHighly satisfied
                                                                  • 220
                                                                  • 220
                                                                  • 22
                                                                  • SSatisfied
                                                                  • 445
                                                                  • 445
                                                                  • 33
                                                                  • NNeither Satisfied nor Dissatisfied
                                                                  • 112
                                                                  • 112
                                                                  • 44
                                                                  • DDissatisfied
                                                                  • 118
                                                                  • 118
                                                                  • 55
                                                                  • HHighly Dissatisfied
                                                                  • 006
                                                                  • 006
                                                                  • Total
                                                                  • 1100
                                                                  • 1100
                                                                  • SSI No
                                                                  • SSatisfaction with Subordinates
                                                                  • NNo of Respondents
                                                                  • PPercentage
                                                                  • 11
                                                                  • HHighly satisfied
                                                                  • 112
                                                                  • 112
                                                                  • 22
                                                                  • SSatisfied
                                                                  • 667
                                                                  • 667
                                                                  • 23
                                                                  • NNeither Satisfied nor Dissatisfied
                                                                  • 114
                                                                  • 114
                                                                  • 4
                                                                  • DDissatisfied
                                                                  • 007
                                                                  • 007
                                                                  • 55
                                                                  • HHighly Dissatisfied
                                                                  • 0 00
                                                                  • 000
                                                                  • Total
                                                                  • 1100
                                                                  • 1100
                                                                  • SSI No
                                                                  • JJob Pressure
                                                                  • NNo of Respondents
                                                                  • PPercentage
                                                                  • 11
                                                                  • YYes
                                                                  • 772
                                                                  • 772
                                                                  • 22
                                                                  • NNo
                                                                  • 228
                                                                  • 228
                                                                  • TTotal
                                                                  • 1100
                                                                  • 1100
                                                                  • SSI No
                                                                  • PPayment Satisfaction
                                                                  • NNo of Respondents
                                                                  • PPercentage
                                                                  • 11
                                                                  • YYes
                                                                  • 667
                                                                  • 667
                                                                  • 22
                                                                  • NNo
                                                                  • 333
                                                                  • 333
                                                                  • Total
                                                                  • 1100
                                                                  • 1100
                                                                  • SSI No
                                                                  • WWillingness to Work
                                                                  • NNo of Respondents
                                                                  • PPercentage
                                                                  • 11
                                                                  • YYes
                                                                  • 559
                                                                  • 559
                                                                  • 22
                                                                  • NNo
                                                                  • 441
                                                                  • 441
                                                                  • TTotal
                                                                  • 100
                                                                  • 100
                                                                    • MISSION amp VISION
                                                                    • Mission
                                                                    • Vision
                                                                    • Philips Electronics India Limited
                                                                      • SSI No
                                                                      • WWorking Environment
                                                                      • NNo of Respondents
                                                                      • PPercentage
                                                                      • 11
                                                                      • EExcellent
                                                                      • 112
                                                                      • 112
                                                                      • 22
                                                                      • GGood
                                                                      • 557
                                                                      • 557
                                                                      • 33
                                                                      • FFair
                                                                      • 228
                                                                      • 228
                                                                      • 44
                                                                      • PPoor
                                                                      • 003
                                                                      • 033
                                                                      • 55
                                                                      • VVery Poor
                                                                      • 000
                                                                      • 000
                                                                      • TTotal
                                                                      • 1100
                                                                      • 1100
                                                                      • SSI No
                                                                      • NNon-Monitory Benefits offered to Employees
                                                                      • NNo of Respondents
                                                                      • PPercentage
                                                                      • 11
                                                                      • HHighly Satisfied
                                                                      • 114
                                                                      • 114
                                                                      • 22
                                                                      • SSatisfied
                                                                      • 554
                                                                      • 554
                                                                      • 33
                                                                      • NNeither Satisfied nor Dissatisfied
                                                                      • 225
                                                                      • 225
                                                                      • 44
                                                                      • DDissatisfied
                                                                      • 005
                                                                      • 005
                                                                      • 55
                                                                      • HHighly Dissatisfied
                                                                      • 002
                                                                      • 002
                                                                      • Total
                                                                      • 1100
                                                                      • 1100
                                                                      • SSI No
                                                                      • CCareer Development
                                                                      • NNo of Respondents
                                                                      • PPercentage
                                                                      • HHighly satisfied
                                                                      • 112
                                                                      • 112
                                                                      • SSatisfied
                                                                      • 556
                                                                      • 556
                                                                      • NNeither Satisfied nor Dissatisfied
                                                                      • 222
                                                                      • 222
                                                                      • DDissatisfied
                                                                      • 110
                                                                      • 110
                                                                      • HHighly Dissatisfied
                                                                      • 000
                                                                      • 000
                                                                      • Total
                                                                      • 1100
                                                                      • 1100
                                                                      • SSI No
                                                                      • CCo-operation of Workers
                                                                      • NNo of Respondents
                                                                      • PPercentage
                                                                      • 11
                                                                      • HHighly satisfied
                                                                      • 220
                                                                      • 220
                                                                      • 22
                                                                      • SSatisfied
                                                                      • 666
                                                                      • 666
                                                                      • 33
                                                                      • NNeither Satisfied nor Dissatisfied
                                                                      • 111
                                                                      • 111
                                                                      • 44
                                                                      • DDissatisfied
                                                                      • 003
                                                                      • 003
                                                                      • 55
                                                                      • HHighly Dissatisfied
                                                                      • 000
                                                                      • 000
                                                                      • Total
                                                                      • 1100
                                                                      • 1100
                                                                      • SSI No
                                                                      • SSatisfaction with Top Management
                                                                      • NNo of Respondents
                                                                      • PPercentage
                                                                      • 11
                                                                      • HHighly satisfied
                                                                      • 226
                                                                      • 226
                                                                      • 22
                                                                      • SSatisfied
                                                                      • 551
                                                                      • 551
                                                                      • 33
                                                                      • NNeither Satisfied nor Dissatisfied
                                                                      • 117
                                                                      • 117
                                                                      • 44
                                                                      • DDissatisfied
                                                                      • 006
                                                                      • 006
                                                                      • 55
                                                                      • HHighly dissatisfied
                                                                      • 000
                                                                      • 000
                                                                      • Total
                                                                      • 1100
                                                                      • 1100
                                                                      • SSI No
                                                                      • JJob Satisfaction
                                                                      • NNo of Respondents
                                                                      • PPercentage
                                                                      • 11
                                                                      • HHighly satisfied
                                                                      • 222
                                                                      • 222
                                                                      • 22
                                                                      • SSatisfied
                                                                      • 556
                                                                      • 556
                                                                      • 33
                                                                      • NNeither Satisfied nor Dissatisfied
                                                                      • 116
                                                                      • 116
                                                                      • 44
                                                                      • DDissatisfied
                                                                      • 007
                                                                      • 007
                                                                      • 55
                                                                      • HHighly Dissatisfied
                                                                      • 000
                                                                      • 000
                                                                      • Total
                                                                      • 1100
                                                                      • 1100
                                                                      • SSI No
                                                                      • DDevelopment of Skills and Talents
                                                                      • NNo of Respondents
                                                                      • PPercentage
                                                                      • 1 1
                                                                      • HHighly Agree
                                                                      • 112
                                                                      • 112
                                                                      • 22
                                                                      • AAgree
                                                                      • 552
                                                                      • 552
                                                                      • 33
                                                                      • NNeither Agree nor Disagree
                                                                      • 228
                                                                      • 228
                                                                      • 44
                                                                      • DDisagree
                                                                      • 006
                                                                      • 006
                                                                      • 55
                                                                      • HHighly Disagree
                                                                      • 002
                                                                      • 002
                                                                      • Total
                                                                      • 1100
                                                                      • 1100
                                                                      • SSI No
                                                                      • WWelfare Facilities
                                                                      • NNo of Respondents
                                                                      • PPercentage
                                                                      • 11
                                                                      • HHighly satisfied
                                                                      • 009
                                                                      • 909
                                                                      • 22
                                                                      • SSatisfied
                                                                      • 557
                                                                      • 557
                                                                      • 33
                                                                      • NNeither Satisfied nor Dissatisfied
                                                                      • 229
                                                                      • 229
                                                                      • 44
                                                                      • DDissatisfied
                                                                      • 505
                                                                      • 005
                                                                      • 55
                                                                      • HHighly Dissatisfied
                                                                      • 000
                                                                      • 000
                                                                      • Total
                                                                      • 1100
                                                                      • 1100
                                                                        • SUMMARY
                                                                        • RECOMMENDATIONS
                                                                        • BIBLIOGRAPHY

                                                                    34

                                                                    Since managers interact directly and frequently with subordinates they are usually more tuned

                                                                    in to how employees are feeling than are executives Managers are in a better position to know

                                                                    for example when employees are feeling alienated and disengaged from their work which is

                                                                    very common today -- and expensive

                                                                    Gaining employee commitment results in greater profits because enthusiastic employees stay

                                                                    contribute discretionary effort and engage customers Performance soars when customers are

                                                                    enthused and stay and when executives managers and employees are a collaborative team

                                                                    united in achieving common goals

                                                                    But managers are often called middle managers for good reason their job is to motivate and

                                                                    guide subordinates while they at the same time are being judged by their bosses Because of

                                                                    their ldquotweenrdquo position in the hierarchy managers to effective support direct reports must also

                                                                    create relationships with potential allies especially those with greater power who have access to

                                                                    top decision makers

                                                                    Harvard University Factors that Impact Employee Well Being Commitment and

                                                                    Productivity

                                                                    Business executives from the C-suite and HR to QC and RampD are by nature focused on the

                                                                    corporate bottom line A new trend in our dawning age of social sustainability is that many

                                                                    experts believe more attention should be paid to the dotted line - the one signed when a person

                                                                    35

                                                                    commits to employment at a company New Harvard research validates this approach affirming

                                                                    that trust and purpose play a significant role in building successful productive workplaces

                                                                    The behavioral research conducted by a team at Harvard University and Massachusetts General

                                                                    Hospital identifies the factors most likely to impact 21st century employee well being

                                                                    commitment and productivity The researchers found that commitment is largely influenced by

                                                                    ones sense of purpose feeling of personal impact and overall trust in the organization

                                                                    Productivity is largely affected by the quality of human relationships including cooperative

                                                                    social group moods and interaction

                                                                    The results lead us to conclude that workplaces that provide positive environments that foster

                                                                    interpersonal trust and quality personal relationships create the most committed and productive

                                                                    employees says Nancy Etcoff PhD the lead researcher on the study

                                                                    Expert Shares Keys to Building Successful Workplace Relationships

                                                                    According to business strategist Courtney Anderson JD MBA Outstanding leadership

                                                                    today means much more than just doing your job Success is creating an environment that fosters

                                                                    happy committed productive team members

                                                                    Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                                                                    does not have to be difficult The biggest challenge she says is making the time to truly change

                                                                    in our overscheduled instant access competitive work environments With a little know-how it

                                                                    can be easy to evolve workplace well being and respond to these compelling research results

                                                                    -Mark Howell-

                                                                    CEO Bright Point

                                                                    High-performing companies recognize that employee commitment is a major contributing factor

                                                                    toward sustaining long-term success and creating value An engaged employee is involved and

                                                                    excited about their work and acts in a manner that will forward the organizationrsquos interest An

                                                                    36

                                                                    engaged workforce helps optimize and retain talent for the long-term because the employees

                                                                    choose to stay even when other employment alternatives exist

                                                                    According to Walker Information the top three drivers of employee commitment are

                                                                    Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                                                                    want to enjoy their work feel they are appreciated and know they are making a contribution to

                                                                    their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                                                                    and are trusted by their leadership have a greater dedication and are ultimately more productive

                                                                    on the job However according to recent data provided by the National Business Research

                                                                    Institute (NBRI) only 31 of all employees are truly engaged

                                                                    At BrightPoint we take employee engagement seriously and we work to create a culture that

                                                                    inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                                                                    employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                                                                    determined that close to 80 of respondents indicated they were satisfied with their jobs and

                                                                    daily activities General employee satisfaction increases when managers take an active interest

                                                                    in their employees beyond their day-to-day job responsibilities According to NBRI managers

                                                                    that actively coach build relationships and keep an open dialogue with their employees improve

                                                                    employee engagement

                                                                    We have a diverse workforce where each employee brings unique value and has individual

                                                                    needs Managers are learning to manage the individual and not the position In order to give

                                                                    managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                                                                    leadership training workshops and continual learning resources In 2011 906 of managers at

                                                                    BrightPoint NA participated in the development opportunities offered and also made an effort to

                                                                    37

                                                                    help reinforce the learning of their team members This signals that our leadership team is taking

                                                                    an active interest in professional development and its connection to employee commitment

                                                                    As BrightPoint continues to increase focus on employee engagement the organization will grow

                                                                    stronger and maintain a substantial advantage over our competition Our employees possess the

                                                                    knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                                                                    through their genuine commitment will deliver what our customers want with increasing

                                                                    efficiency and effectiveness Our responsibility is value-creation by growing our business and

                                                                    maintaining high levels of customer service and loyalty We believe the best way to accomplish

                                                                    this is through a strong committed and engaged workforce

                                                                    Performance Model Adopted At Mohali Plant

                                                                    38

                                                                    Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                                                                    39

                                                                    Recruiting

                                                                    The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                                                                    applicants also can influence future employeesrsquo engagement and commitment If your firm has

                                                                    designed jobs specifically to engage employees then organization want to ensure that recruiting

                                                                    ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                                                                    skilled team environment or minimal supervision Applicants who notice and respond to these

                                                                    ads will more likely be motivated by these features Also consider how organization might best

                                                                    seek candidates from inside your organization When Organisation recruit existing employees for

                                                                    desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                                                                    commitment (by providing growth and advancement opportunities to employees in return for

                                                                    their loyalty) If Organisation recruit from outside when qualified internal candidates are

                                                                    available Organization may unwittingly suggest to current employees that your company is not

                                                                    willing to reciprocate their commitment Existing staff may then begin questioning their own

                                                                    commitment to the firm By contrast organisation recruit external candidates to both the job and

                                                                    your organization For these candidates ensure that recruiting messages highlight attractive job

                                                                    features organizational values and commitment reciprocity That is in return for performance

                                                                    and dedication your company offers competitive pay and benefits flexible work hours and

                                                                    learning and career advancement opportunities Also remember that prospective employees have

                                                                    multiple commitments You will inevitably have to compete with those commitments as

                                                                    organization try to attract candidates to your firm Most people find it easier to make a new

                                                                    commitment when it is compatible with their other obligations For example you boost your

                                                                    chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                                                                    work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                                                                    Commitmentrdquo

                                                                    40

                                                                    Employee Selection

                                                                    Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                                                                    fill available positions When organisation select the right individuals for the right jobs new

                                                                    hires carry out their work more smoothly and experience fewer performance problems The

                                                                    result Greater enjoyment ofmdashand engagement inmdashthe job

                                                                    To enhance engagement through your selection of employees identify those candidates who are

                                                                    best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                                                                    that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                                                                    they know about the role and having them provide work samples Most candidates will view

                                                                    these techniques more positively than tests with less apparent relevance such as personality and

                                                                    integrity assessments Successful candidates feel good about having ldquopassed the test and see

                                                                    company as careful and capable for having selected them A positive initial impression of an

                                                                    employer encourages growth of long-term commitment

                                                                    Training and Development

                                                                    Training and development can serve as additional levers for enhancing engagement and

                                                                    commitment For new hires training usually begins with orientation Orientation presents several

                                                                    important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                                                                    important it gives you a chance to encourage employee engagement by explaining how the new

                                                                    hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                                                                    Electronics describe how r company is organized introduce the new employee to his or her co-

                                                                    workers give the person a tour of the area where he or she will be working and explain safety

                                                                    regulations and other procedural matters In short you foster person-organization fitmdashvital for

                                                                    developing productive and dedicated employees Through training you help new and current

                                                                    41

                                                                    employees acquire the knowledge and skills they need to perform their jobs And employees who

                                                                    enhance their skills through training are more likely to engage fully in their work because they

                                                                    derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                                                                    company as well as their own employability in the job market In addition most companies offer

                                                                    higher wages for skilled workers to compensate them for their greater value and to discourage

                                                                    turnover

                                                                    Compensation

                                                                    Like the HR practices discussed above compensation can powerfully influence employee

                                                                    engagement and commitment Some compensation components encourage commitment to

                                                                    employers while others motivate engagement in the job It is possible to stimulate one and not

                                                                    the other though itrsquos generally better to foster both For example a company that offers a strong

                                                                    performance incentive system but no retirement plan will probably realize exceptional

                                                                    engagement from its workers however they may eventually commit themselves to another

                                                                    company that does offer a good retirement plan Meanwhile an organization that offers generous

                                                                    retirement benefits but a traditional seniority-based pay grade system may have committed

                                                                    employees however these workers might deliver pedestrian performance as they bide their time

                                                                    until retirement In designing compensation plans you therefore need to consider employee

                                                                    engagement and commitment strategically

                                                                    Encourage managers to include employees in the goal-setting process This technique helps to

                                                                    ensure that workers understand the goals It also promotes acceptance of challenging objectives

                                                                    because people generally feel more committed to goals they have helped define In addition

                                                                    consider how you and other managers will recognize and encourage contributions that exceed

                                                                    expectations For example when a piece of equipment malfunctions Joe finds other ways to

                                                                    maintain production rather than merely shutting down the machine and waiting for the

                                                                    42

                                                                    maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                                                    offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                                                    up Performance management processes operate on a continuous basis Therefore they provide

                                                                    perhaps the best ongoing opportunities for employers to foster employee engagement and

                                                                    commitment For example managers can use routine discussions about performance and

                                                                    feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                                                    which tasks are most challenging During such discussions managers also can define what going

                                                                    above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                                                    contributions An employeersquos aspirations and career goals can receive careful attention during

                                                                    performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                                                    can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                                                    your organization and the employeersquos other life commitments Through such means the

                                                                    organization personalizes its relationship to each employee and provides support while also

                                                                    expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                                                    To further engage employees and win their commitment through your performance management

                                                                    programs consider how to treat your organizationrsquos most experienced employees In many cases

                                                                    these employees understand the intricacies of a job better than their supervisors or managers do

                                                                    By virtue of long identification with your organization they may be deeply committed to high-

                                                                    level goals They use their expertise to contribute in ways that newer employees simply cannot

                                                                    match But many of them also may be planning to retire soon especially if they are from the

                                                                    ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                                                    a performance management system that recognizes and rewards proactive sharing of knowledge

                                                                    and expertise among co-workers For example create knowledge repositories or learning

                                                                    histories that can be stored in databases that employees can access and then create incentives

                                                                    43

                                                                    for people who contribute to and use these repositories Of course effective performance

                                                                    management systems also identify employees who are not meeting expectations Failing to

                                                                    address problem performance can erode other employeesrsquo engagement and commitment as their

                                                                    workloads increase and they conclude that the company is willing to tolerate poor performance

                                                                    If feedback coaching and remedial training are of little avail the manager may need to move the

                                                                    person to a different position within the company where he or she can make a more valuable

                                                                    contribution or let the individual go if there is no good match elsewhere in the organization

                                                                    44

                                                                    Chapter-V

                                                                    RESEARCH METHODOLOGY

                                                                    The basic task of research is to generate accurate information for use in decision-making

                                                                    Research can be defined as the systematic and objective process of gathering recording and

                                                                    analyzing data for aid in making business decisions As the project involves analyzing of

                                                                    45

                                                                    financial structure the research is exploratory in nature covering financial parameters and come

                                                                    of the important ratios to carry out research There are basically two techniques adopted for

                                                                    obtaining information

                                                                    Primary Data

                                                                    Secondary Data

                                                                    Primary Data is gathered specifically for the project at hand through personal interviews with

                                                                    the accounts officers

                                                                    Sample Size = 100 Employees

                                                                    Secondary data is previously collected and assembled for some project other than the one at

                                                                    hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                                                    less expensive than the primary date

                                                                    Secondary Data can be obtained from both external and internal sources

                                                                    External data may be collected from books and periodicals government sources media and other

                                                                    commercial sources

                                                                    Internal data is that secondary data which is created recorded or generated by the organization

                                                                    As the project is explanatory in nature secondary data is collected from the reports of the

                                                                    company books journals and interest Secondary data is gathered from annual reports official

                                                                    records and standing orders of the units

                                                                    CHAPTER - VI

                                                                    DATA ANALYSIS AND INTERPRETATION

                                                                    46

                                                                    The data after collection is to be processed and analyzed in accordance with the outline

                                                                    and down for the purpose at the time of developing research plan

                                                                    Technically speaking processing implies editing coding classification and tabulation of

                                                                    collected data so that they are amenable to analysis The term analysis refers to the computation

                                                                    of certain measures along with searching for pattern groups Thus in the process of analysis

                                                                    relationship or difference should be subjected to statistical tests of significance to determine with

                                                                    what validity data can be said to indicate any conclusions

                                                                    The analysis of data in a general way involves a number of closely related operations

                                                                    which are performed with the purpose of summarizing the collected data and organizing them in

                                                                    such a manner that they answer the research questions In this study the researcher followed

                                                                    above process carefully and it is presented in this chapter

                                                                    47

                                                                    Table 41 ndash To know the department in which employees are belongs to

                                                                    S

                                                                    ou rc

                                                                    e

                                                                    survey data

                                                                    Inference

                                                                    From the above table it shows that 35 of employees are belongs to

                                                                    production department

                                                                    FIGURE 41

                                                                    S

                                                                    SI No

                                                                    D

                                                                    Department

                                                                    N

                                                                    No of Respondents

                                                                    P

                                                                    Percentage

                                                                    1

                                                                    1

                                                                    M

                                                                    Mechanical

                                                                    3

                                                                    30

                                                                    3

                                                                    30

                                                                    2

                                                                    2

                                                                    E

                                                                    Electrical

                                                                    2

                                                                    25

                                                                    2

                                                                    25

                                                                    3

                                                                    3

                                                                    P

                                                                    Production

                                                                    3

                                                                    35

                                                                    3

                                                                    35

                                                                    4

                                                                    4

                                                                    O

                                                                    Others

                                                                    1

                                                                    10

                                                                    1

                                                                    10

                                                                    T

                                                                    Total

                                                                    1

                                                                    100

                                                                    1

                                                                    100

                                                                    48

                                                                    REPRESENTS THE DEPARTMENT

                                                                    Table 42 ndash To know working experience of the employees

                                                                    Source survey data

                                                                    Inference

                                                                    From the above table it shows that 34 of the employees have 4 ndash 6

                                                                    years experience

                                                                    S

                                                                    SI No

                                                                    W

                                                                    Work Experience

                                                                    N

                                                                    No of Respondents

                                                                    P

                                                                    Percentage

                                                                    1

                                                                    1

                                                                    B

                                                                    Below 2 years

                                                                    1

                                                                    33

                                                                    1

                                                                    13

                                                                    2

                                                                    2

                                                                    2

                                                                    2ndash 4 years

                                                                    3

                                                                    30

                                                                    3

                                                                    30

                                                                    3

                                                                    3

                                                                    4

                                                                    4ndash 6 years

                                                                    3

                                                                    34

                                                                    3

                                                                    34

                                                                    4

                                                                    4

                                                                    A

                                                                    Above 6 years

                                                                    2

                                                                    23

                                                                    2

                                                                    23

                                                                    T

                                                                    otal

                                                                    1

                                                                    100

                                                                    1

                                                                    100

                                                                    49

                                                                    FIGURE 42

                                                                    REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                                                    Table 43 ndash To know the physical working environment

                                                                    S

                                                                    SI No

                                                                    W

                                                                    Working Environment

                                                                    N

                                                                    No of Respondents

                                                                    P

                                                                    Percentage

                                                                    1

                                                                    1

                                                                    E

                                                                    Excellent

                                                                    1

                                                                    12

                                                                    1

                                                                    12

                                                                    2

                                                                    2

                                                                    G

                                                                    Good

                                                                    5

                                                                    57

                                                                    5

                                                                    57

                                                                    3

                                                                    3

                                                                    F

                                                                    Fair

                                                                    2

                                                                    28

                                                                    2

                                                                    28

                                                                    4

                                                                    4

                                                                    P

                                                                    Poor

                                                                    0

                                                                    03

                                                                    0

                                                                    33

                                                                    5

                                                                    5

                                                                    V

                                                                    Very Poor

                                                                    0

                                                                    00

                                                                    0

                                                                    00

                                                                    T

                                                                    Total

                                                                    1

                                                                    100

                                                                    1

                                                                    100

                                                                    Source survey data

                                                                    Inference

                                                                    From the above table it shows that 57 of the employees were feeling good about the working environment

                                                                    50

                                                                    FIGURE 43

                                                                    REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                                    51

                                                                    Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                                    S

                                                                    SI No

                                                                    N

                                                                    Non-Monitory Benefits offered

                                                                    to Employees

                                                                    N

                                                                    No of Respondents

                                                                    P

                                                                    Percentage

                                                                    1

                                                                    1

                                                                    H

                                                                    Highly Satisfied

                                                                    1

                                                                    14

                                                                    1

                                                                    14

                                                                    2

                                                                    2

                                                                    S

                                                                    Satisfied

                                                                    5

                                                                    54

                                                                    5

                                                                    54

                                                                    3

                                                                    3

                                                                    N

                                                                    Neither Satisfied nor Dissatisfied

                                                                    2

                                                                    25

                                                                    2

                                                                    25

                                                                    4

                                                                    4

                                                                    D

                                                                    Dissatisfied

                                                                    0

                                                                    05

                                                                    0

                                                                    05

                                                                    5

                                                                    5

                                                                    H

                                                                    Highly Dissatisfied

                                                                    0

                                                                    02

                                                                    0

                                                                    02

                                                                    Total 1

                                                                    100

                                                                    1

                                                                    100

                                                                    Source survey data

                                                                    Inference

                                                                    From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                                    FIGURE 44

                                                                    REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                                    52

                                                                    Table 45 ndash To know the satisfaction level of respondents towards the work

                                                                    assigned

                                                                    Source survey dataInference

                                                                    From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                                    FIGURE 45

                                                                    S

                                                                    SI No

                                                                    A

                                                                    Amount of Work

                                                                    N

                                                                    No of Respondents

                                                                    P

                                                                    Percentage

                                                                    1

                                                                    1

                                                                    H

                                                                    Highly satisfied

                                                                    2

                                                                    20

                                                                    2

                                                                    20

                                                                    2

                                                                    2

                                                                    S

                                                                    Satisfied

                                                                    4

                                                                    45

                                                                    4

                                                                    45

                                                                    3

                                                                    3

                                                                    N

                                                                    Neither Satisfied nor Dissatisfied

                                                                    1

                                                                    12

                                                                    1

                                                                    12

                                                                    4

                                                                    4

                                                                    D

                                                                    Dissatisfied

                                                                    1

                                                                    18

                                                                    1

                                                                    18

                                                                    5

                                                                    5

                                                                    H

                                                                    Highly Dissatisfied

                                                                    0

                                                                    06

                                                                    0

                                                                    06

                                                                    Total 1

                                                                    100

                                                                    1

                                                                    100

                                                                    53

                                                                    REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                                    54

                                                                    Table 46 ndash Opinion about the career development programme in their organisation

                                                                    S

                                                                    SI No

                                                                    C

                                                                    Career Development

                                                                    N

                                                                    No of Respondents

                                                                    P

                                                                    Percentage

                                                                    H

                                                                    Highly satisfied

                                                                    1

                                                                    12

                                                                    1

                                                                    12

                                                                    S

                                                                    Satisfied

                                                                    5

                                                                    56

                                                                    5

                                                                    56

                                                                    N

                                                                    Neither Satisfied nor Dissatisfied

                                                                    2

                                                                    22

                                                                    2

                                                                    22

                                                                    D

                                                                    Dissatisfied

                                                                    1

                                                                    10

                                                                    1

                                                                    10

                                                                    H

                                                                    Highly Dissatisfied

                                                                    0

                                                                    00

                                                                    0

                                                                    00

                                                                    Total 1

                                                                    100

                                                                    1

                                                                    100

                                                                    Source survey data

                                                                    Inference

                                                                    From the above table it shows that 56 of the employees were satisfied

                                                                    with the opinion about the carrier development programme in their organisation

                                                                    FIGURE 46

                                                                    REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                                    PROGRAMME IN THEIR ORGANISATION

                                                                    55

                                                                    Table 47 ndash To know the cooperation of co-workers

                                                                    S

                                                                    SI No

                                                                    C

                                                                    Co-operation of Workers

                                                                    N

                                                                    No of Respondents

                                                                    P

                                                                    Percentage

                                                                    1

                                                                    1

                                                                    H

                                                                    Highly satisfied

                                                                    2

                                                                    20

                                                                    2

                                                                    20

                                                                    2

                                                                    2

                                                                    S

                                                                    Satisfied

                                                                    6

                                                                    66

                                                                    6

                                                                    66

                                                                    3

                                                                    3

                                                                    N

                                                                    Neither Satisfied nor Dissatisfied

                                                                    1

                                                                    11

                                                                    1

                                                                    11

                                                                    4

                                                                    4

                                                                    D

                                                                    Dissatisfied

                                                                    0

                                                                    03

                                                                    0

                                                                    03

                                                                    5

                                                                    5

                                                                    H

                                                                    Highly Dissatisfied

                                                                    0

                                                                    00

                                                                    0

                                                                    00

                                                                    Total 1

                                                                    100

                                                                    1

                                                                    100

                                                                    Source survey data

                                                                    Inference

                                                                    From the above table it shows that 66 of the employees were satisfied

                                                                    with the cooperation of co-workers

                                                                    FIGURE 47

                                                                    56

                                                                    REPRESENTS THE COOPERATION OF CO-WORKERS

                                                                    57

                                                                    Table 48 ndash To know the satisfaction of Respondents with top management

                                                                    S

                                                                    SI No

                                                                    S

                                                                    Satisfaction with Top

                                                                    Management

                                                                    N

                                                                    No of Respondents

                                                                    P

                                                                    Percentage

                                                                    1

                                                                    1

                                                                    H

                                                                    Highly satisfied

                                                                    2

                                                                    26

                                                                    2

                                                                    26

                                                                    2

                                                                    2

                                                                    S

                                                                    Satisfied

                                                                    5

                                                                    51

                                                                    5

                                                                    51

                                                                    3

                                                                    3

                                                                    N

                                                                    Neither Satisfied nor Dissatisfied

                                                                    1

                                                                    17

                                                                    1

                                                                    17

                                                                    4

                                                                    4

                                                                    D

                                                                    Dissatisfied

                                                                    0

                                                                    06

                                                                    0

                                                                    06

                                                                    5

                                                                    5

                                                                    H

                                                                    Highly dissatisfied

                                                                    0

                                                                    00

                                                                    0

                                                                    00

                                                                    Total 1

                                                                    100

                                                                    1

                                                                    100

                                                                    Source survey data

                                                                    Inference

                                                                    From the above table it shows that 51 of the employees were satisfied with the top management

                                                                    FIGURE 48

                                                                    58

                                                                    REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                    Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                    Source survey data

                                                                    Inference

                                                                    From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                    S

                                                                    SI

                                                                    No

                                                                    S

                                                                    Satisfaction with Subordinates

                                                                    N

                                                                    No of Respondents

                                                                    P

                                                                    Percentage

                                                                    1

                                                                    1

                                                                    H

                                                                    Highly satisfied

                                                                    1

                                                                    12

                                                                    1

                                                                    12

                                                                    2

                                                                    2

                                                                    S

                                                                    Satisfied

                                                                    6

                                                                    67

                                                                    6

                                                                    67

                                                                    2

                                                                    3

                                                                    N

                                                                    Neither Satisfied nor Dissatisfied

                                                                    1

                                                                    14

                                                                    1

                                                                    14

                                                                    4

                                                                    D

                                                                    Dissatisfied

                                                                    0

                                                                    07

                                                                    0

                                                                    07

                                                                    5

                                                                    5

                                                                    H

                                                                    Highly Dissatisfied

                                                                    0

                                                                    00

                                                                    0

                                                                    00

                                                                    Total 1

                                                                    100

                                                                    1

                                                                    100

                                                                    59

                                                                    FIGURE 49

                                                                    REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                    60

                                                                    Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                    S

                                                                    SI No

                                                                    J

                                                                    Job Satisfaction

                                                                    N

                                                                    No of Respondents

                                                                    P

                                                                    Percentage

                                                                    1

                                                                    1

                                                                    H

                                                                    Highly satisfied

                                                                    2

                                                                    22

                                                                    2

                                                                    22

                                                                    2

                                                                    2

                                                                    S

                                                                    Satisfied

                                                                    5

                                                                    56

                                                                    5

                                                                    56

                                                                    3

                                                                    3

                                                                    N

                                                                    Neither Satisfied nor Dissatisfied

                                                                    1

                                                                    16

                                                                    1

                                                                    16

                                                                    4

                                                                    4

                                                                    D

                                                                    Dissatisfied

                                                                    0

                                                                    07

                                                                    0

                                                                    07

                                                                    5

                                                                    5

                                                                    H

                                                                    Highly Dissatisfied

                                                                    0

                                                                    00

                                                                    0

                                                                    00

                                                                    Total 1

                                                                    100

                                                                    1

                                                                    100

                                                                    Source survey dataInference

                                                                    From the above table it shows that 56 of the employees were satisfied with their job

                                                                    FIGURE 410

                                                                    61

                                                                    REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                    Table 411 ndash To know whether there is any job pressure in their work

                                                                    Source survey data

                                                                    Inference

                                                                    From the above table it shows that 72 of employees said there is job pressure in their work

                                                                    FIGURE 411

                                                                    REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                    S

                                                                    SI No

                                                                    J

                                                                    Job Pressure

                                                                    N

                                                                    No of Respondents

                                                                    P

                                                                    Percentage

                                                                    1

                                                                    1

                                                                    Y

                                                                    Yes

                                                                    7

                                                                    72

                                                                    7

                                                                    72

                                                                    2

                                                                    2

                                                                    N

                                                                    No

                                                                    2

                                                                    28

                                                                    2

                                                                    28

                                                                    T

                                                                    Total

                                                                    1

                                                                    100

                                                                    1

                                                                    100

                                                                    62

                                                                    Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                    amp talents

                                                                    S

                                                                    SI No

                                                                    D

                                                                    Development of Skills and

                                                                    Talents

                                                                    N

                                                                    No of Respondents

                                                                    P

                                                                    Percentage

                                                                    1

                                                                    1

                                                                    H

                                                                    Highly Agree

                                                                    1

                                                                    12

                                                                    1

                                                                    12

                                                                    2

                                                                    2

                                                                    A

                                                                    Agree

                                                                    5

                                                                    52

                                                                    5

                                                                    52

                                                                    3

                                                                    3

                                                                    N

                                                                    Neither Agree nor Disagree

                                                                    2

                                                                    28

                                                                    2

                                                                    28

                                                                    4

                                                                    4

                                                                    D

                                                                    Disagree

                                                                    0

                                                                    06

                                                                    0

                                                                    06

                                                                    5

                                                                    5

                                                                    H

                                                                    Highly Disagree

                                                                    0

                                                                    02

                                                                    0

                                                                    02

                                                                    Total 1

                                                                    100

                                                                    1

                                                                    100

                                                                    Source survey data

                                                                    Inference

                                                                    From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                    63

                                                                    FIRGURE 412

                                                                    REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                    64

                                                                    Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                    S

                                                                    SI No

                                                                    W

                                                                    Welfare Facilities

                                                                    N

                                                                    No of Respondents

                                                                    P

                                                                    Percentage

                                                                    1

                                                                    1

                                                                    H

                                                                    Highly satisfied

                                                                    0

                                                                    09

                                                                    9

                                                                    09

                                                                    2

                                                                    2

                                                                    S

                                                                    Satisfied

                                                                    5

                                                                    57

                                                                    5

                                                                    57

                                                                    3

                                                                    3

                                                                    N

                                                                    Neither Satisfied nor Dissatisfied

                                                                    2

                                                                    29

                                                                    2

                                                                    29

                                                                    4

                                                                    4

                                                                    D

                                                                    Dissatisfied

                                                                    5

                                                                    05

                                                                    0

                                                                    05

                                                                    5

                                                                    5

                                                                    H

                                                                    Highly Dissatisfied

                                                                    0

                                                                    00

                                                                    0

                                                                    00

                                                                    Total 1

                                                                    100

                                                                    1

                                                                    100

                                                                    Source survey data

                                                                    Inference

                                                                    From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                    FIGURE 413

                                                                    REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                    65

                                                                    Table 414 ndash To know the employee satisfaction towards the salary

                                                                    Source survey data

                                                                    Inference

                                                                    From the above table it shows that 67 of the employees were satisfied

                                                                    with their salary

                                                                    FIGURE 414

                                                                    REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                    S

                                                                    SI No

                                                                    P

                                                                    Payment Satisfaction

                                                                    N

                                                                    No of Respondents

                                                                    P

                                                                    Percentage

                                                                    1

                                                                    1

                                                                    Y

                                                                    Yes

                                                                    6

                                                                    67

                                                                    6

                                                                    67

                                                                    2

                                                                    2

                                                                    N

                                                                    No

                                                                    3

                                                                    33

                                                                    3

                                                                    33

                                                                    T

                                                                    otal

                                                                    1

                                                                    100

                                                                    1

                                                                    100

                                                                    66

                                                                    Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                    Organisation

                                                                    Source survey data

                                                                    Inference

                                                                    From the above table it shows that 59 of the employees were willing to

                                                                    continue in this organisation

                                                                    FIGURE 415

                                                                    REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                    S

                                                                    SI No

                                                                    W

                                                                    Willingness to Work

                                                                    N

                                                                    No of Respondents

                                                                    P

                                                                    Percentage

                                                                    1

                                                                    1

                                                                    Y

                                                                    Yes

                                                                    5

                                                                    59

                                                                    5

                                                                    59

                                                                    2

                                                                    2

                                                                    N

                                                                    No

                                                                    4

                                                                    41

                                                                    4

                                                                    41

                                                                    T

                                                                    Total

                                                                    1

                                                                    00

                                                                    1

                                                                    00

                                                                    67

                                                                    CHI-SQUARE METHOD

                                                                    The chi square test is one of the simplest and most widely used non-

                                                                    parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                    if categorical data shows dependency or the two classifications are independent It can

                                                                    also be used to make comparisons between theoretical population and actual data

                                                                    when categories are used

                                                                    n

                                                                    Chi square χsup2= sum (O-E) sup2 E

                                                                    i =1

                                                                    Where O= observed frequency

                                                                    E= expected frequency

                                                                    68

                                                                    OBSERVED FREQUENCY

                                                                    Table 419 shows the relationship between the department and the job satisfaction

                                                                    Over All

                                                                    Job

                                                                    SatisfactionHighly

                                                                    SatisfiedSatisfied

                                                                    Neither

                                                                    Satisfied nor

                                                                    Dissatisfied

                                                                    DissatisfiedHighly

                                                                    Dissatisfied

                                                                    Sub

                                                                    Total

                                                                    Mechanical 5 6 14 3 2 30

                                                                    Electrical 6 8 6 3 2 25

                                                                    Production 9 13 7 4 2 35

                                                                    Others 2 3 2 2 1 10

                                                                    Sub Total 22 30 29 12 7 100

                                                                    69

                                                                    EXPECTED FREQUENCY

                                                                    Over All

                                                                    Job

                                                                    SatisfactionHighly

                                                                    SatisfiedSatisfied

                                                                    Neither

                                                                    Satisfied nor

                                                                    Dissatisfied

                                                                    DissatisfiedHighly

                                                                    Dissatisfied

                                                                    Sub

                                                                    Total

                                                                    Mechanical 7 8 9 4 2 30

                                                                    Electrical 5 8 7 3 2 25

                                                                    Production 8 11 10 4 2 35

                                                                    Others 2 3 3 1 1 10

                                                                    Sub Total 22 30 29 12 7 100

                                                                    Null Hypothesis (Ho)

                                                                    There is no significant difference between the department and the job satisfaction

                                                                    Alternative Hypothesis (Ho)

                                                                    There is significant difference between the job satisfaction

                                                                    Co Relation

                                                                    70

                                                                    Chapter-V

                                                                    CONCLUSIONS AND

                                                                    RECOMMENDATIONS

                                                                    71

                                                                    CONCLUSION

                                                                    On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                    Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                    General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                    Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                    environment of the company is very healthy The visitors feel happy after the campus

                                                                    Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                    indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                    building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                    Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                    its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                    position by channelising these internal accruals to fund its expansion programmes

                                                                    Working results PTL has registered a handsome and constant growth in its profits because

                                                                    of a brisk demand for new and better technology electronic items None of the other electronic

                                                                    company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                    However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                    velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                    72

                                                                    SUMMARY

                                                                    According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                    employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                    development and having a best friend at work

                                                                    Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                    than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                    employees may just start whistling while they work It is up to me The corporate culture or

                                                                    financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                    that is completely in your control

                                                                    Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                    more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                    do more with less keeping quality employees becomes even more critical As a manager it is

                                                                    your job to bond your best people to your company through recognition And you also must help

                                                                    direct and motivate your core performers

                                                                    Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                    earn big returns For example remember your employees birthdays and work anniversaries find

                                                                    out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                    spend time with their kids) make the most of your formal service awards with some preparation

                                                                    and a group presentation walk around your department every day and talk to your

                                                                    people and thank them sincerely and often

                                                                    73

                                                                    Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                    You do great work actually can have the opposite effect and leave your employees wondering

                                                                    Does he have any idea what I really do around here Specific praise links individual

                                                                    accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                    customer complaint Great work As you know we value quick resolutions of problems as

                                                                    one of our core strategies

                                                                    Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                    college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                    your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                    high-impact performers report that they left their last job because No one ever asked me to

                                                                    stay

                                                                    Forget cash

                                                                    Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                    offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                    work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                    recognized and involved they are much less likely to keep asking about money

                                                                    Recognize

                                                                    Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                    largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                    at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                    much too long to recognize and you probably are losing people you do not need to

                                                                    74

                                                                    Recognition works

                                                                    Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                    performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                    ways that build high commitment typically are on the order of 30 to 50 percent

                                                                    Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                    Learn to recognize your employees for their efforts thank them often and reward their

                                                                    achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                    their jobs again Chances are you will work together happily ever after

                                                                    So there is direct relation with employee satisfaction and their commitment towards the

                                                                    organization and it is also clear from the above discussion that only monetary elements are not

                                                                    sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                    and other moral value

                                                                    75

                                                                    RECOMMENDATIONS

                                                                    PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                    minimize its cost of production With this increase in capacity utilization the total cost

                                                                    will spread over more units thereby decreasing the per unit cost

                                                                    PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                    period is quite high in case of debtors as compared to creditors it should be more or less

                                                                    equal as it will help in improving company liquidity

                                                                    PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                    business as it accounts very less as compare to other businesses of Philips

                                                                    Another recommendation for Mohali plant is about the HR department that is they

                                                                    should appoint permanent and skilled workers as against casual workers which generally add

                                                                    up to the profit of the company

                                                                    76

                                                                    BIBLIOGRAPHY

                                                                    1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                    2 Monthly Journals of Philips Electronics India Ltd

                                                                    3 Authentic Leadership Medtronic CEO Bill George

                                                                    4 wwwindiaphilipscom

                                                                    5 wwwwikipediacom

                                                                    6 httpwwwemployeecommitmentcom

                                                                    7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                    8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                    9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                    77

                                                                    Questionnaire

                                                                    Name __________________________________________________________

                                                                    Age______________________________ Gender _______________________

                                                                    Qualification _______________________ Contact No ___________________

                                                                    Q1 In which department you are working

                                                                    Electrical Production Mechanical Other

                                                                    Q2 What is your working experience

                                                                    gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                    Q3 How You like the physical Working Environment of the organization

                                                                    Excellent Good Fair Poor Very Poor

                                                                    Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                    Highly Dissatisfied Dissatisfied

                                                                    Q5 Are you satisfied with your work

                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                    Highly Dissatisfied Dissatisfied

                                                                    Q6 Are you satisfied with the career development programe of the company

                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                    Highly Dissatisfied Dissatisfied

                                                                    Q7 Is other staff of the organization is co-operative with you

                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                    Highly Dissatisfied Dissatisfied

                                                                    Q8 Are you satisfied with top level management

                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                    Highly Dissatisfied Dissatisfied

                                                                    78

                                                                    Q9 Are you satisfied with your subordinates

                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                    Highly Dissatisfied Dissatisfied

                                                                    Q10 Are you satisfied with the nature of the Job

                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                    Highly Dissatisfied Dissatisfied

                                                                    Q11 Do you have any Job Pressure in work

                                                                    Yes No

                                                                    Q12 Do you satisfied with the opportunities provided by the organisation

                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                    Highly Dissatisfied Dissatisfied

                                                                    Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                    Highly Dissatisfied Dissatisfied

                                                                    Q14 Are you satisfied towards your salary

                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                    Highly Dissatisfied Dissatisfied

                                                                    Q15 Are you committed towards the organisation

                                                                    Yes No

                                                                    Signature

                                                                    • SSI No
                                                                    • DDepartment
                                                                    • NNo of Respondents
                                                                    • PPercentage
                                                                    • 11
                                                                    • MMechanical
                                                                    • 330
                                                                    • 330
                                                                    • 22
                                                                    • EElectrical
                                                                    • 225
                                                                    • 225
                                                                    • 33
                                                                    • PProduction
                                                                    • 335
                                                                    • 335
                                                                    • 44
                                                                    • OOthers
                                                                    • 110
                                                                    • 110
                                                                    • TTotal
                                                                    • 1100
                                                                    • 1100
                                                                    • SSI No
                                                                    • WWork Experience
                                                                    • NNo of Respondents
                                                                    • PPercentage
                                                                    • 11
                                                                    • BBelow 2 years
                                                                    • 133
                                                                    • 113
                                                                    • 22
                                                                    • 2 2ndash 4 years
                                                                    • 330
                                                                    • 330
                                                                    • 33
                                                                    • 4 4ndash 6 years
                                                                    • 334
                                                                    • 334
                                                                    • 44
                                                                    • AAbove 6 years
                                                                    • 223
                                                                    • 223
                                                                    • Total
                                                                    • 1100
                                                                    • 1100
                                                                    • SSI No
                                                                    • AAmount of Work
                                                                    • NNo of Respondents
                                                                    • PPercentage
                                                                    • 11
                                                                    • HHighly satisfied
                                                                    • 220
                                                                    • 220
                                                                    • 22
                                                                    • SSatisfied
                                                                    • 445
                                                                    • 445
                                                                    • 33
                                                                    • NNeither Satisfied nor Dissatisfied
                                                                    • 112
                                                                    • 112
                                                                    • 44
                                                                    • DDissatisfied
                                                                    • 118
                                                                    • 118
                                                                    • 55
                                                                    • HHighly Dissatisfied
                                                                    • 006
                                                                    • 006
                                                                    • Total
                                                                    • 1100
                                                                    • 1100
                                                                    • SSI No
                                                                    • SSatisfaction with Subordinates
                                                                    • NNo of Respondents
                                                                    • PPercentage
                                                                    • 11
                                                                    • HHighly satisfied
                                                                    • 112
                                                                    • 112
                                                                    • 22
                                                                    • SSatisfied
                                                                    • 667
                                                                    • 667
                                                                    • 23
                                                                    • NNeither Satisfied nor Dissatisfied
                                                                    • 114
                                                                    • 114
                                                                    • 4
                                                                    • DDissatisfied
                                                                    • 007
                                                                    • 007
                                                                    • 55
                                                                    • HHighly Dissatisfied
                                                                    • 0 00
                                                                    • 000
                                                                    • Total
                                                                    • 1100
                                                                    • 1100
                                                                    • SSI No
                                                                    • JJob Pressure
                                                                    • NNo of Respondents
                                                                    • PPercentage
                                                                    • 11
                                                                    • YYes
                                                                    • 772
                                                                    • 772
                                                                    • 22
                                                                    • NNo
                                                                    • 228
                                                                    • 228
                                                                    • TTotal
                                                                    • 1100
                                                                    • 1100
                                                                    • SSI No
                                                                    • PPayment Satisfaction
                                                                    • NNo of Respondents
                                                                    • PPercentage
                                                                    • 11
                                                                    • YYes
                                                                    • 667
                                                                    • 667
                                                                    • 22
                                                                    • NNo
                                                                    • 333
                                                                    • 333
                                                                    • Total
                                                                    • 1100
                                                                    • 1100
                                                                    • SSI No
                                                                    • WWillingness to Work
                                                                    • NNo of Respondents
                                                                    • PPercentage
                                                                    • 11
                                                                    • YYes
                                                                    • 559
                                                                    • 559
                                                                    • 22
                                                                    • NNo
                                                                    • 441
                                                                    • 441
                                                                    • TTotal
                                                                    • 100
                                                                    • 100
                                                                      • MISSION amp VISION
                                                                      • Mission
                                                                      • Vision
                                                                      • Philips Electronics India Limited
                                                                        • SSI No
                                                                        • WWorking Environment
                                                                        • NNo of Respondents
                                                                        • PPercentage
                                                                        • 11
                                                                        • EExcellent
                                                                        • 112
                                                                        • 112
                                                                        • 22
                                                                        • GGood
                                                                        • 557
                                                                        • 557
                                                                        • 33
                                                                        • FFair
                                                                        • 228
                                                                        • 228
                                                                        • 44
                                                                        • PPoor
                                                                        • 003
                                                                        • 033
                                                                        • 55
                                                                        • VVery Poor
                                                                        • 000
                                                                        • 000
                                                                        • TTotal
                                                                        • 1100
                                                                        • 1100
                                                                        • SSI No
                                                                        • NNon-Monitory Benefits offered to Employees
                                                                        • NNo of Respondents
                                                                        • PPercentage
                                                                        • 11
                                                                        • HHighly Satisfied
                                                                        • 114
                                                                        • 114
                                                                        • 22
                                                                        • SSatisfied
                                                                        • 554
                                                                        • 554
                                                                        • 33
                                                                        • NNeither Satisfied nor Dissatisfied
                                                                        • 225
                                                                        • 225
                                                                        • 44
                                                                        • DDissatisfied
                                                                        • 005
                                                                        • 005
                                                                        • 55
                                                                        • HHighly Dissatisfied
                                                                        • 002
                                                                        • 002
                                                                        • Total
                                                                        • 1100
                                                                        • 1100
                                                                        • SSI No
                                                                        • CCareer Development
                                                                        • NNo of Respondents
                                                                        • PPercentage
                                                                        • HHighly satisfied
                                                                        • 112
                                                                        • 112
                                                                        • SSatisfied
                                                                        • 556
                                                                        • 556
                                                                        • NNeither Satisfied nor Dissatisfied
                                                                        • 222
                                                                        • 222
                                                                        • DDissatisfied
                                                                        • 110
                                                                        • 110
                                                                        • HHighly Dissatisfied
                                                                        • 000
                                                                        • 000
                                                                        • Total
                                                                        • 1100
                                                                        • 1100
                                                                        • SSI No
                                                                        • CCo-operation of Workers
                                                                        • NNo of Respondents
                                                                        • PPercentage
                                                                        • 11
                                                                        • HHighly satisfied
                                                                        • 220
                                                                        • 220
                                                                        • 22
                                                                        • SSatisfied
                                                                        • 666
                                                                        • 666
                                                                        • 33
                                                                        • NNeither Satisfied nor Dissatisfied
                                                                        • 111
                                                                        • 111
                                                                        • 44
                                                                        • DDissatisfied
                                                                        • 003
                                                                        • 003
                                                                        • 55
                                                                        • HHighly Dissatisfied
                                                                        • 000
                                                                        • 000
                                                                        • Total
                                                                        • 1100
                                                                        • 1100
                                                                        • SSI No
                                                                        • SSatisfaction with Top Management
                                                                        • NNo of Respondents
                                                                        • PPercentage
                                                                        • 11
                                                                        • HHighly satisfied
                                                                        • 226
                                                                        • 226
                                                                        • 22
                                                                        • SSatisfied
                                                                        • 551
                                                                        • 551
                                                                        • 33
                                                                        • NNeither Satisfied nor Dissatisfied
                                                                        • 117
                                                                        • 117
                                                                        • 44
                                                                        • DDissatisfied
                                                                        • 006
                                                                        • 006
                                                                        • 55
                                                                        • HHighly dissatisfied
                                                                        • 000
                                                                        • 000
                                                                        • Total
                                                                        • 1100
                                                                        • 1100
                                                                        • SSI No
                                                                        • JJob Satisfaction
                                                                        • NNo of Respondents
                                                                        • PPercentage
                                                                        • 11
                                                                        • HHighly satisfied
                                                                        • 222
                                                                        • 222
                                                                        • 22
                                                                        • SSatisfied
                                                                        • 556
                                                                        • 556
                                                                        • 33
                                                                        • NNeither Satisfied nor Dissatisfied
                                                                        • 116
                                                                        • 116
                                                                        • 44
                                                                        • DDissatisfied
                                                                        • 007
                                                                        • 007
                                                                        • 55
                                                                        • HHighly Dissatisfied
                                                                        • 000
                                                                        • 000
                                                                        • Total
                                                                        • 1100
                                                                        • 1100
                                                                        • SSI No
                                                                        • DDevelopment of Skills and Talents
                                                                        • NNo of Respondents
                                                                        • PPercentage
                                                                        • 1 1
                                                                        • HHighly Agree
                                                                        • 112
                                                                        • 112
                                                                        • 22
                                                                        • AAgree
                                                                        • 552
                                                                        • 552
                                                                        • 33
                                                                        • NNeither Agree nor Disagree
                                                                        • 228
                                                                        • 228
                                                                        • 44
                                                                        • DDisagree
                                                                        • 006
                                                                        • 006
                                                                        • 55
                                                                        • HHighly Disagree
                                                                        • 002
                                                                        • 002
                                                                        • Total
                                                                        • 1100
                                                                        • 1100
                                                                        • SSI No
                                                                        • WWelfare Facilities
                                                                        • NNo of Respondents
                                                                        • PPercentage
                                                                        • 11
                                                                        • HHighly satisfied
                                                                        • 009
                                                                        • 909
                                                                        • 22
                                                                        • SSatisfied
                                                                        • 557
                                                                        • 557
                                                                        • 33
                                                                        • NNeither Satisfied nor Dissatisfied
                                                                        • 229
                                                                        • 229
                                                                        • 44
                                                                        • DDissatisfied
                                                                        • 505
                                                                        • 005
                                                                        • 55
                                                                        • HHighly Dissatisfied
                                                                        • 000
                                                                        • 000
                                                                        • Total
                                                                        • 1100
                                                                        • 1100
                                                                          • SUMMARY
                                                                          • RECOMMENDATIONS
                                                                          • BIBLIOGRAPHY

                                                                      35

                                                                      commits to employment at a company New Harvard research validates this approach affirming

                                                                      that trust and purpose play a significant role in building successful productive workplaces

                                                                      The behavioral research conducted by a team at Harvard University and Massachusetts General

                                                                      Hospital identifies the factors most likely to impact 21st century employee well being

                                                                      commitment and productivity The researchers found that commitment is largely influenced by

                                                                      ones sense of purpose feeling of personal impact and overall trust in the organization

                                                                      Productivity is largely affected by the quality of human relationships including cooperative

                                                                      social group moods and interaction

                                                                      The results lead us to conclude that workplaces that provide positive environments that foster

                                                                      interpersonal trust and quality personal relationships create the most committed and productive

                                                                      employees says Nancy Etcoff PhD the lead researcher on the study

                                                                      Expert Shares Keys to Building Successful Workplace Relationships

                                                                      According to business strategist Courtney Anderson JD MBA Outstanding leadership

                                                                      today means much more than just doing your job Success is creating an environment that fosters

                                                                      happy committed productive team members

                                                                      Anderson explains that reinvigorating workplaces by enhancing trust and employee commitment

                                                                      does not have to be difficult The biggest challenge she says is making the time to truly change

                                                                      in our overscheduled instant access competitive work environments With a little know-how it

                                                                      can be easy to evolve workplace well being and respond to these compelling research results

                                                                      -Mark Howell-

                                                                      CEO Bright Point

                                                                      High-performing companies recognize that employee commitment is a major contributing factor

                                                                      toward sustaining long-term success and creating value An engaged employee is involved and

                                                                      excited about their work and acts in a manner that will forward the organizationrsquos interest An

                                                                      36

                                                                      engaged workforce helps optimize and retain talent for the long-term because the employees

                                                                      choose to stay even when other employment alternatives exist

                                                                      According to Walker Information the top three drivers of employee commitment are

                                                                      Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                                                                      want to enjoy their work feel they are appreciated and know they are making a contribution to

                                                                      their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                                                                      and are trusted by their leadership have a greater dedication and are ultimately more productive

                                                                      on the job However according to recent data provided by the National Business Research

                                                                      Institute (NBRI) only 31 of all employees are truly engaged

                                                                      At BrightPoint we take employee engagement seriously and we work to create a culture that

                                                                      inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                                                                      employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                                                                      determined that close to 80 of respondents indicated they were satisfied with their jobs and

                                                                      daily activities General employee satisfaction increases when managers take an active interest

                                                                      in their employees beyond their day-to-day job responsibilities According to NBRI managers

                                                                      that actively coach build relationships and keep an open dialogue with their employees improve

                                                                      employee engagement

                                                                      We have a diverse workforce where each employee brings unique value and has individual

                                                                      needs Managers are learning to manage the individual and not the position In order to give

                                                                      managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                                                                      leadership training workshops and continual learning resources In 2011 906 of managers at

                                                                      BrightPoint NA participated in the development opportunities offered and also made an effort to

                                                                      37

                                                                      help reinforce the learning of their team members This signals that our leadership team is taking

                                                                      an active interest in professional development and its connection to employee commitment

                                                                      As BrightPoint continues to increase focus on employee engagement the organization will grow

                                                                      stronger and maintain a substantial advantage over our competition Our employees possess the

                                                                      knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                                                                      through their genuine commitment will deliver what our customers want with increasing

                                                                      efficiency and effectiveness Our responsibility is value-creation by growing our business and

                                                                      maintaining high levels of customer service and loyalty We believe the best way to accomplish

                                                                      this is through a strong committed and engaged workforce

                                                                      Performance Model Adopted At Mohali Plant

                                                                      38

                                                                      Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                                                                      39

                                                                      Recruiting

                                                                      The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                                                                      applicants also can influence future employeesrsquo engagement and commitment If your firm has

                                                                      designed jobs specifically to engage employees then organization want to ensure that recruiting

                                                                      ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                                                                      skilled team environment or minimal supervision Applicants who notice and respond to these

                                                                      ads will more likely be motivated by these features Also consider how organization might best

                                                                      seek candidates from inside your organization When Organisation recruit existing employees for

                                                                      desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                                                                      commitment (by providing growth and advancement opportunities to employees in return for

                                                                      their loyalty) If Organisation recruit from outside when qualified internal candidates are

                                                                      available Organization may unwittingly suggest to current employees that your company is not

                                                                      willing to reciprocate their commitment Existing staff may then begin questioning their own

                                                                      commitment to the firm By contrast organisation recruit external candidates to both the job and

                                                                      your organization For these candidates ensure that recruiting messages highlight attractive job

                                                                      features organizational values and commitment reciprocity That is in return for performance

                                                                      and dedication your company offers competitive pay and benefits flexible work hours and

                                                                      learning and career advancement opportunities Also remember that prospective employees have

                                                                      multiple commitments You will inevitably have to compete with those commitments as

                                                                      organization try to attract candidates to your firm Most people find it easier to make a new

                                                                      commitment when it is compatible with their other obligations For example you boost your

                                                                      chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                                                                      work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                                                                      Commitmentrdquo

                                                                      40

                                                                      Employee Selection

                                                                      Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                                                                      fill available positions When organisation select the right individuals for the right jobs new

                                                                      hires carry out their work more smoothly and experience fewer performance problems The

                                                                      result Greater enjoyment ofmdashand engagement inmdashthe job

                                                                      To enhance engagement through your selection of employees identify those candidates who are

                                                                      best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                                                                      that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                                                                      they know about the role and having them provide work samples Most candidates will view

                                                                      these techniques more positively than tests with less apparent relevance such as personality and

                                                                      integrity assessments Successful candidates feel good about having ldquopassed the test and see

                                                                      company as careful and capable for having selected them A positive initial impression of an

                                                                      employer encourages growth of long-term commitment

                                                                      Training and Development

                                                                      Training and development can serve as additional levers for enhancing engagement and

                                                                      commitment For new hires training usually begins with orientation Orientation presents several

                                                                      important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                                                                      important it gives you a chance to encourage employee engagement by explaining how the new

                                                                      hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                                                                      Electronics describe how r company is organized introduce the new employee to his or her co-

                                                                      workers give the person a tour of the area where he or she will be working and explain safety

                                                                      regulations and other procedural matters In short you foster person-organization fitmdashvital for

                                                                      developing productive and dedicated employees Through training you help new and current

                                                                      41

                                                                      employees acquire the knowledge and skills they need to perform their jobs And employees who

                                                                      enhance their skills through training are more likely to engage fully in their work because they

                                                                      derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                                                                      company as well as their own employability in the job market In addition most companies offer

                                                                      higher wages for skilled workers to compensate them for their greater value and to discourage

                                                                      turnover

                                                                      Compensation

                                                                      Like the HR practices discussed above compensation can powerfully influence employee

                                                                      engagement and commitment Some compensation components encourage commitment to

                                                                      employers while others motivate engagement in the job It is possible to stimulate one and not

                                                                      the other though itrsquos generally better to foster both For example a company that offers a strong

                                                                      performance incentive system but no retirement plan will probably realize exceptional

                                                                      engagement from its workers however they may eventually commit themselves to another

                                                                      company that does offer a good retirement plan Meanwhile an organization that offers generous

                                                                      retirement benefits but a traditional seniority-based pay grade system may have committed

                                                                      employees however these workers might deliver pedestrian performance as they bide their time

                                                                      until retirement In designing compensation plans you therefore need to consider employee

                                                                      engagement and commitment strategically

                                                                      Encourage managers to include employees in the goal-setting process This technique helps to

                                                                      ensure that workers understand the goals It also promotes acceptance of challenging objectives

                                                                      because people generally feel more committed to goals they have helped define In addition

                                                                      consider how you and other managers will recognize and encourage contributions that exceed

                                                                      expectations For example when a piece of equipment malfunctions Joe finds other ways to

                                                                      maintain production rather than merely shutting down the machine and waiting for the

                                                                      42

                                                                      maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                                                      offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                                                      up Performance management processes operate on a continuous basis Therefore they provide

                                                                      perhaps the best ongoing opportunities for employers to foster employee engagement and

                                                                      commitment For example managers can use routine discussions about performance and

                                                                      feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                                                      which tasks are most challenging During such discussions managers also can define what going

                                                                      above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                                                      contributions An employeersquos aspirations and career goals can receive careful attention during

                                                                      performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                                                      can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                                                      your organization and the employeersquos other life commitments Through such means the

                                                                      organization personalizes its relationship to each employee and provides support while also

                                                                      expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                                                      To further engage employees and win their commitment through your performance management

                                                                      programs consider how to treat your organizationrsquos most experienced employees In many cases

                                                                      these employees understand the intricacies of a job better than their supervisors or managers do

                                                                      By virtue of long identification with your organization they may be deeply committed to high-

                                                                      level goals They use their expertise to contribute in ways that newer employees simply cannot

                                                                      match But many of them also may be planning to retire soon especially if they are from the

                                                                      ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                                                      a performance management system that recognizes and rewards proactive sharing of knowledge

                                                                      and expertise among co-workers For example create knowledge repositories or learning

                                                                      histories that can be stored in databases that employees can access and then create incentives

                                                                      43

                                                                      for people who contribute to and use these repositories Of course effective performance

                                                                      management systems also identify employees who are not meeting expectations Failing to

                                                                      address problem performance can erode other employeesrsquo engagement and commitment as their

                                                                      workloads increase and they conclude that the company is willing to tolerate poor performance

                                                                      If feedback coaching and remedial training are of little avail the manager may need to move the

                                                                      person to a different position within the company where he or she can make a more valuable

                                                                      contribution or let the individual go if there is no good match elsewhere in the organization

                                                                      44

                                                                      Chapter-V

                                                                      RESEARCH METHODOLOGY

                                                                      The basic task of research is to generate accurate information for use in decision-making

                                                                      Research can be defined as the systematic and objective process of gathering recording and

                                                                      analyzing data for aid in making business decisions As the project involves analyzing of

                                                                      45

                                                                      financial structure the research is exploratory in nature covering financial parameters and come

                                                                      of the important ratios to carry out research There are basically two techniques adopted for

                                                                      obtaining information

                                                                      Primary Data

                                                                      Secondary Data

                                                                      Primary Data is gathered specifically for the project at hand through personal interviews with

                                                                      the accounts officers

                                                                      Sample Size = 100 Employees

                                                                      Secondary data is previously collected and assembled for some project other than the one at

                                                                      hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                                                      less expensive than the primary date

                                                                      Secondary Data can be obtained from both external and internal sources

                                                                      External data may be collected from books and periodicals government sources media and other

                                                                      commercial sources

                                                                      Internal data is that secondary data which is created recorded or generated by the organization

                                                                      As the project is explanatory in nature secondary data is collected from the reports of the

                                                                      company books journals and interest Secondary data is gathered from annual reports official

                                                                      records and standing orders of the units

                                                                      CHAPTER - VI

                                                                      DATA ANALYSIS AND INTERPRETATION

                                                                      46

                                                                      The data after collection is to be processed and analyzed in accordance with the outline

                                                                      and down for the purpose at the time of developing research plan

                                                                      Technically speaking processing implies editing coding classification and tabulation of

                                                                      collected data so that they are amenable to analysis The term analysis refers to the computation

                                                                      of certain measures along with searching for pattern groups Thus in the process of analysis

                                                                      relationship or difference should be subjected to statistical tests of significance to determine with

                                                                      what validity data can be said to indicate any conclusions

                                                                      The analysis of data in a general way involves a number of closely related operations

                                                                      which are performed with the purpose of summarizing the collected data and organizing them in

                                                                      such a manner that they answer the research questions In this study the researcher followed

                                                                      above process carefully and it is presented in this chapter

                                                                      47

                                                                      Table 41 ndash To know the department in which employees are belongs to

                                                                      S

                                                                      ou rc

                                                                      e

                                                                      survey data

                                                                      Inference

                                                                      From the above table it shows that 35 of employees are belongs to

                                                                      production department

                                                                      FIGURE 41

                                                                      S

                                                                      SI No

                                                                      D

                                                                      Department

                                                                      N

                                                                      No of Respondents

                                                                      P

                                                                      Percentage

                                                                      1

                                                                      1

                                                                      M

                                                                      Mechanical

                                                                      3

                                                                      30

                                                                      3

                                                                      30

                                                                      2

                                                                      2

                                                                      E

                                                                      Electrical

                                                                      2

                                                                      25

                                                                      2

                                                                      25

                                                                      3

                                                                      3

                                                                      P

                                                                      Production

                                                                      3

                                                                      35

                                                                      3

                                                                      35

                                                                      4

                                                                      4

                                                                      O

                                                                      Others

                                                                      1

                                                                      10

                                                                      1

                                                                      10

                                                                      T

                                                                      Total

                                                                      1

                                                                      100

                                                                      1

                                                                      100

                                                                      48

                                                                      REPRESENTS THE DEPARTMENT

                                                                      Table 42 ndash To know working experience of the employees

                                                                      Source survey data

                                                                      Inference

                                                                      From the above table it shows that 34 of the employees have 4 ndash 6

                                                                      years experience

                                                                      S

                                                                      SI No

                                                                      W

                                                                      Work Experience

                                                                      N

                                                                      No of Respondents

                                                                      P

                                                                      Percentage

                                                                      1

                                                                      1

                                                                      B

                                                                      Below 2 years

                                                                      1

                                                                      33

                                                                      1

                                                                      13

                                                                      2

                                                                      2

                                                                      2

                                                                      2ndash 4 years

                                                                      3

                                                                      30

                                                                      3

                                                                      30

                                                                      3

                                                                      3

                                                                      4

                                                                      4ndash 6 years

                                                                      3

                                                                      34

                                                                      3

                                                                      34

                                                                      4

                                                                      4

                                                                      A

                                                                      Above 6 years

                                                                      2

                                                                      23

                                                                      2

                                                                      23

                                                                      T

                                                                      otal

                                                                      1

                                                                      100

                                                                      1

                                                                      100

                                                                      49

                                                                      FIGURE 42

                                                                      REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                                                      Table 43 ndash To know the physical working environment

                                                                      S

                                                                      SI No

                                                                      W

                                                                      Working Environment

                                                                      N

                                                                      No of Respondents

                                                                      P

                                                                      Percentage

                                                                      1

                                                                      1

                                                                      E

                                                                      Excellent

                                                                      1

                                                                      12

                                                                      1

                                                                      12

                                                                      2

                                                                      2

                                                                      G

                                                                      Good

                                                                      5

                                                                      57

                                                                      5

                                                                      57

                                                                      3

                                                                      3

                                                                      F

                                                                      Fair

                                                                      2

                                                                      28

                                                                      2

                                                                      28

                                                                      4

                                                                      4

                                                                      P

                                                                      Poor

                                                                      0

                                                                      03

                                                                      0

                                                                      33

                                                                      5

                                                                      5

                                                                      V

                                                                      Very Poor

                                                                      0

                                                                      00

                                                                      0

                                                                      00

                                                                      T

                                                                      Total

                                                                      1

                                                                      100

                                                                      1

                                                                      100

                                                                      Source survey data

                                                                      Inference

                                                                      From the above table it shows that 57 of the employees were feeling good about the working environment

                                                                      50

                                                                      FIGURE 43

                                                                      REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                                      51

                                                                      Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                                      S

                                                                      SI No

                                                                      N

                                                                      Non-Monitory Benefits offered

                                                                      to Employees

                                                                      N

                                                                      No of Respondents

                                                                      P

                                                                      Percentage

                                                                      1

                                                                      1

                                                                      H

                                                                      Highly Satisfied

                                                                      1

                                                                      14

                                                                      1

                                                                      14

                                                                      2

                                                                      2

                                                                      S

                                                                      Satisfied

                                                                      5

                                                                      54

                                                                      5

                                                                      54

                                                                      3

                                                                      3

                                                                      N

                                                                      Neither Satisfied nor Dissatisfied

                                                                      2

                                                                      25

                                                                      2

                                                                      25

                                                                      4

                                                                      4

                                                                      D

                                                                      Dissatisfied

                                                                      0

                                                                      05

                                                                      0

                                                                      05

                                                                      5

                                                                      5

                                                                      H

                                                                      Highly Dissatisfied

                                                                      0

                                                                      02

                                                                      0

                                                                      02

                                                                      Total 1

                                                                      100

                                                                      1

                                                                      100

                                                                      Source survey data

                                                                      Inference

                                                                      From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                                      FIGURE 44

                                                                      REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                                      52

                                                                      Table 45 ndash To know the satisfaction level of respondents towards the work

                                                                      assigned

                                                                      Source survey dataInference

                                                                      From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                                      FIGURE 45

                                                                      S

                                                                      SI No

                                                                      A

                                                                      Amount of Work

                                                                      N

                                                                      No of Respondents

                                                                      P

                                                                      Percentage

                                                                      1

                                                                      1

                                                                      H

                                                                      Highly satisfied

                                                                      2

                                                                      20

                                                                      2

                                                                      20

                                                                      2

                                                                      2

                                                                      S

                                                                      Satisfied

                                                                      4

                                                                      45

                                                                      4

                                                                      45

                                                                      3

                                                                      3

                                                                      N

                                                                      Neither Satisfied nor Dissatisfied

                                                                      1

                                                                      12

                                                                      1

                                                                      12

                                                                      4

                                                                      4

                                                                      D

                                                                      Dissatisfied

                                                                      1

                                                                      18

                                                                      1

                                                                      18

                                                                      5

                                                                      5

                                                                      H

                                                                      Highly Dissatisfied

                                                                      0

                                                                      06

                                                                      0

                                                                      06

                                                                      Total 1

                                                                      100

                                                                      1

                                                                      100

                                                                      53

                                                                      REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                                      54

                                                                      Table 46 ndash Opinion about the career development programme in their organisation

                                                                      S

                                                                      SI No

                                                                      C

                                                                      Career Development

                                                                      N

                                                                      No of Respondents

                                                                      P

                                                                      Percentage

                                                                      H

                                                                      Highly satisfied

                                                                      1

                                                                      12

                                                                      1

                                                                      12

                                                                      S

                                                                      Satisfied

                                                                      5

                                                                      56

                                                                      5

                                                                      56

                                                                      N

                                                                      Neither Satisfied nor Dissatisfied

                                                                      2

                                                                      22

                                                                      2

                                                                      22

                                                                      D

                                                                      Dissatisfied

                                                                      1

                                                                      10

                                                                      1

                                                                      10

                                                                      H

                                                                      Highly Dissatisfied

                                                                      0

                                                                      00

                                                                      0

                                                                      00

                                                                      Total 1

                                                                      100

                                                                      1

                                                                      100

                                                                      Source survey data

                                                                      Inference

                                                                      From the above table it shows that 56 of the employees were satisfied

                                                                      with the opinion about the carrier development programme in their organisation

                                                                      FIGURE 46

                                                                      REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                                      PROGRAMME IN THEIR ORGANISATION

                                                                      55

                                                                      Table 47 ndash To know the cooperation of co-workers

                                                                      S

                                                                      SI No

                                                                      C

                                                                      Co-operation of Workers

                                                                      N

                                                                      No of Respondents

                                                                      P

                                                                      Percentage

                                                                      1

                                                                      1

                                                                      H

                                                                      Highly satisfied

                                                                      2

                                                                      20

                                                                      2

                                                                      20

                                                                      2

                                                                      2

                                                                      S

                                                                      Satisfied

                                                                      6

                                                                      66

                                                                      6

                                                                      66

                                                                      3

                                                                      3

                                                                      N

                                                                      Neither Satisfied nor Dissatisfied

                                                                      1

                                                                      11

                                                                      1

                                                                      11

                                                                      4

                                                                      4

                                                                      D

                                                                      Dissatisfied

                                                                      0

                                                                      03

                                                                      0

                                                                      03

                                                                      5

                                                                      5

                                                                      H

                                                                      Highly Dissatisfied

                                                                      0

                                                                      00

                                                                      0

                                                                      00

                                                                      Total 1

                                                                      100

                                                                      1

                                                                      100

                                                                      Source survey data

                                                                      Inference

                                                                      From the above table it shows that 66 of the employees were satisfied

                                                                      with the cooperation of co-workers

                                                                      FIGURE 47

                                                                      56

                                                                      REPRESENTS THE COOPERATION OF CO-WORKERS

                                                                      57

                                                                      Table 48 ndash To know the satisfaction of Respondents with top management

                                                                      S

                                                                      SI No

                                                                      S

                                                                      Satisfaction with Top

                                                                      Management

                                                                      N

                                                                      No of Respondents

                                                                      P

                                                                      Percentage

                                                                      1

                                                                      1

                                                                      H

                                                                      Highly satisfied

                                                                      2

                                                                      26

                                                                      2

                                                                      26

                                                                      2

                                                                      2

                                                                      S

                                                                      Satisfied

                                                                      5

                                                                      51

                                                                      5

                                                                      51

                                                                      3

                                                                      3

                                                                      N

                                                                      Neither Satisfied nor Dissatisfied

                                                                      1

                                                                      17

                                                                      1

                                                                      17

                                                                      4

                                                                      4

                                                                      D

                                                                      Dissatisfied

                                                                      0

                                                                      06

                                                                      0

                                                                      06

                                                                      5

                                                                      5

                                                                      H

                                                                      Highly dissatisfied

                                                                      0

                                                                      00

                                                                      0

                                                                      00

                                                                      Total 1

                                                                      100

                                                                      1

                                                                      100

                                                                      Source survey data

                                                                      Inference

                                                                      From the above table it shows that 51 of the employees were satisfied with the top management

                                                                      FIGURE 48

                                                                      58

                                                                      REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                      Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                      Source survey data

                                                                      Inference

                                                                      From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                      S

                                                                      SI

                                                                      No

                                                                      S

                                                                      Satisfaction with Subordinates

                                                                      N

                                                                      No of Respondents

                                                                      P

                                                                      Percentage

                                                                      1

                                                                      1

                                                                      H

                                                                      Highly satisfied

                                                                      1

                                                                      12

                                                                      1

                                                                      12

                                                                      2

                                                                      2

                                                                      S

                                                                      Satisfied

                                                                      6

                                                                      67

                                                                      6

                                                                      67

                                                                      2

                                                                      3

                                                                      N

                                                                      Neither Satisfied nor Dissatisfied

                                                                      1

                                                                      14

                                                                      1

                                                                      14

                                                                      4

                                                                      D

                                                                      Dissatisfied

                                                                      0

                                                                      07

                                                                      0

                                                                      07

                                                                      5

                                                                      5

                                                                      H

                                                                      Highly Dissatisfied

                                                                      0

                                                                      00

                                                                      0

                                                                      00

                                                                      Total 1

                                                                      100

                                                                      1

                                                                      100

                                                                      59

                                                                      FIGURE 49

                                                                      REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                      60

                                                                      Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                      S

                                                                      SI No

                                                                      J

                                                                      Job Satisfaction

                                                                      N

                                                                      No of Respondents

                                                                      P

                                                                      Percentage

                                                                      1

                                                                      1

                                                                      H

                                                                      Highly satisfied

                                                                      2

                                                                      22

                                                                      2

                                                                      22

                                                                      2

                                                                      2

                                                                      S

                                                                      Satisfied

                                                                      5

                                                                      56

                                                                      5

                                                                      56

                                                                      3

                                                                      3

                                                                      N

                                                                      Neither Satisfied nor Dissatisfied

                                                                      1

                                                                      16

                                                                      1

                                                                      16

                                                                      4

                                                                      4

                                                                      D

                                                                      Dissatisfied

                                                                      0

                                                                      07

                                                                      0

                                                                      07

                                                                      5

                                                                      5

                                                                      H

                                                                      Highly Dissatisfied

                                                                      0

                                                                      00

                                                                      0

                                                                      00

                                                                      Total 1

                                                                      100

                                                                      1

                                                                      100

                                                                      Source survey dataInference

                                                                      From the above table it shows that 56 of the employees were satisfied with their job

                                                                      FIGURE 410

                                                                      61

                                                                      REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                      Table 411 ndash To know whether there is any job pressure in their work

                                                                      Source survey data

                                                                      Inference

                                                                      From the above table it shows that 72 of employees said there is job pressure in their work

                                                                      FIGURE 411

                                                                      REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                      S

                                                                      SI No

                                                                      J

                                                                      Job Pressure

                                                                      N

                                                                      No of Respondents

                                                                      P

                                                                      Percentage

                                                                      1

                                                                      1

                                                                      Y

                                                                      Yes

                                                                      7

                                                                      72

                                                                      7

                                                                      72

                                                                      2

                                                                      2

                                                                      N

                                                                      No

                                                                      2

                                                                      28

                                                                      2

                                                                      28

                                                                      T

                                                                      Total

                                                                      1

                                                                      100

                                                                      1

                                                                      100

                                                                      62

                                                                      Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                      amp talents

                                                                      S

                                                                      SI No

                                                                      D

                                                                      Development of Skills and

                                                                      Talents

                                                                      N

                                                                      No of Respondents

                                                                      P

                                                                      Percentage

                                                                      1

                                                                      1

                                                                      H

                                                                      Highly Agree

                                                                      1

                                                                      12

                                                                      1

                                                                      12

                                                                      2

                                                                      2

                                                                      A

                                                                      Agree

                                                                      5

                                                                      52

                                                                      5

                                                                      52

                                                                      3

                                                                      3

                                                                      N

                                                                      Neither Agree nor Disagree

                                                                      2

                                                                      28

                                                                      2

                                                                      28

                                                                      4

                                                                      4

                                                                      D

                                                                      Disagree

                                                                      0

                                                                      06

                                                                      0

                                                                      06

                                                                      5

                                                                      5

                                                                      H

                                                                      Highly Disagree

                                                                      0

                                                                      02

                                                                      0

                                                                      02

                                                                      Total 1

                                                                      100

                                                                      1

                                                                      100

                                                                      Source survey data

                                                                      Inference

                                                                      From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                      63

                                                                      FIRGURE 412

                                                                      REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                      64

                                                                      Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                      S

                                                                      SI No

                                                                      W

                                                                      Welfare Facilities

                                                                      N

                                                                      No of Respondents

                                                                      P

                                                                      Percentage

                                                                      1

                                                                      1

                                                                      H

                                                                      Highly satisfied

                                                                      0

                                                                      09

                                                                      9

                                                                      09

                                                                      2

                                                                      2

                                                                      S

                                                                      Satisfied

                                                                      5

                                                                      57

                                                                      5

                                                                      57

                                                                      3

                                                                      3

                                                                      N

                                                                      Neither Satisfied nor Dissatisfied

                                                                      2

                                                                      29

                                                                      2

                                                                      29

                                                                      4

                                                                      4

                                                                      D

                                                                      Dissatisfied

                                                                      5

                                                                      05

                                                                      0

                                                                      05

                                                                      5

                                                                      5

                                                                      H

                                                                      Highly Dissatisfied

                                                                      0

                                                                      00

                                                                      0

                                                                      00

                                                                      Total 1

                                                                      100

                                                                      1

                                                                      100

                                                                      Source survey data

                                                                      Inference

                                                                      From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                      FIGURE 413

                                                                      REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                      65

                                                                      Table 414 ndash To know the employee satisfaction towards the salary

                                                                      Source survey data

                                                                      Inference

                                                                      From the above table it shows that 67 of the employees were satisfied

                                                                      with their salary

                                                                      FIGURE 414

                                                                      REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                      S

                                                                      SI No

                                                                      P

                                                                      Payment Satisfaction

                                                                      N

                                                                      No of Respondents

                                                                      P

                                                                      Percentage

                                                                      1

                                                                      1

                                                                      Y

                                                                      Yes

                                                                      6

                                                                      67

                                                                      6

                                                                      67

                                                                      2

                                                                      2

                                                                      N

                                                                      No

                                                                      3

                                                                      33

                                                                      3

                                                                      33

                                                                      T

                                                                      otal

                                                                      1

                                                                      100

                                                                      1

                                                                      100

                                                                      66

                                                                      Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                      Organisation

                                                                      Source survey data

                                                                      Inference

                                                                      From the above table it shows that 59 of the employees were willing to

                                                                      continue in this organisation

                                                                      FIGURE 415

                                                                      REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                      S

                                                                      SI No

                                                                      W

                                                                      Willingness to Work

                                                                      N

                                                                      No of Respondents

                                                                      P

                                                                      Percentage

                                                                      1

                                                                      1

                                                                      Y

                                                                      Yes

                                                                      5

                                                                      59

                                                                      5

                                                                      59

                                                                      2

                                                                      2

                                                                      N

                                                                      No

                                                                      4

                                                                      41

                                                                      4

                                                                      41

                                                                      T

                                                                      Total

                                                                      1

                                                                      00

                                                                      1

                                                                      00

                                                                      67

                                                                      CHI-SQUARE METHOD

                                                                      The chi square test is one of the simplest and most widely used non-

                                                                      parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                      if categorical data shows dependency or the two classifications are independent It can

                                                                      also be used to make comparisons between theoretical population and actual data

                                                                      when categories are used

                                                                      n

                                                                      Chi square χsup2= sum (O-E) sup2 E

                                                                      i =1

                                                                      Where O= observed frequency

                                                                      E= expected frequency

                                                                      68

                                                                      OBSERVED FREQUENCY

                                                                      Table 419 shows the relationship between the department and the job satisfaction

                                                                      Over All

                                                                      Job

                                                                      SatisfactionHighly

                                                                      SatisfiedSatisfied

                                                                      Neither

                                                                      Satisfied nor

                                                                      Dissatisfied

                                                                      DissatisfiedHighly

                                                                      Dissatisfied

                                                                      Sub

                                                                      Total

                                                                      Mechanical 5 6 14 3 2 30

                                                                      Electrical 6 8 6 3 2 25

                                                                      Production 9 13 7 4 2 35

                                                                      Others 2 3 2 2 1 10

                                                                      Sub Total 22 30 29 12 7 100

                                                                      69

                                                                      EXPECTED FREQUENCY

                                                                      Over All

                                                                      Job

                                                                      SatisfactionHighly

                                                                      SatisfiedSatisfied

                                                                      Neither

                                                                      Satisfied nor

                                                                      Dissatisfied

                                                                      DissatisfiedHighly

                                                                      Dissatisfied

                                                                      Sub

                                                                      Total

                                                                      Mechanical 7 8 9 4 2 30

                                                                      Electrical 5 8 7 3 2 25

                                                                      Production 8 11 10 4 2 35

                                                                      Others 2 3 3 1 1 10

                                                                      Sub Total 22 30 29 12 7 100

                                                                      Null Hypothesis (Ho)

                                                                      There is no significant difference between the department and the job satisfaction

                                                                      Alternative Hypothesis (Ho)

                                                                      There is significant difference between the job satisfaction

                                                                      Co Relation

                                                                      70

                                                                      Chapter-V

                                                                      CONCLUSIONS AND

                                                                      RECOMMENDATIONS

                                                                      71

                                                                      CONCLUSION

                                                                      On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                      Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                      General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                      Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                      environment of the company is very healthy The visitors feel happy after the campus

                                                                      Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                      indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                      building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                      Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                      its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                      position by channelising these internal accruals to fund its expansion programmes

                                                                      Working results PTL has registered a handsome and constant growth in its profits because

                                                                      of a brisk demand for new and better technology electronic items None of the other electronic

                                                                      company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                      However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                      velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                      72

                                                                      SUMMARY

                                                                      According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                      employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                      development and having a best friend at work

                                                                      Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                      than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                      employees may just start whistling while they work It is up to me The corporate culture or

                                                                      financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                      that is completely in your control

                                                                      Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                      more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                      do more with less keeping quality employees becomes even more critical As a manager it is

                                                                      your job to bond your best people to your company through recognition And you also must help

                                                                      direct and motivate your core performers

                                                                      Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                      earn big returns For example remember your employees birthdays and work anniversaries find

                                                                      out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                      spend time with their kids) make the most of your formal service awards with some preparation

                                                                      and a group presentation walk around your department every day and talk to your

                                                                      people and thank them sincerely and often

                                                                      73

                                                                      Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                      You do great work actually can have the opposite effect and leave your employees wondering

                                                                      Does he have any idea what I really do around here Specific praise links individual

                                                                      accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                      customer complaint Great work As you know we value quick resolutions of problems as

                                                                      one of our core strategies

                                                                      Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                      college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                      your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                      high-impact performers report that they left their last job because No one ever asked me to

                                                                      stay

                                                                      Forget cash

                                                                      Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                      offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                      work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                      recognized and involved they are much less likely to keep asking about money

                                                                      Recognize

                                                                      Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                      largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                      at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                      much too long to recognize and you probably are losing people you do not need to

                                                                      74

                                                                      Recognition works

                                                                      Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                      performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                      ways that build high commitment typically are on the order of 30 to 50 percent

                                                                      Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                      Learn to recognize your employees for their efforts thank them often and reward their

                                                                      achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                      their jobs again Chances are you will work together happily ever after

                                                                      So there is direct relation with employee satisfaction and their commitment towards the

                                                                      organization and it is also clear from the above discussion that only monetary elements are not

                                                                      sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                      and other moral value

                                                                      75

                                                                      RECOMMENDATIONS

                                                                      PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                      minimize its cost of production With this increase in capacity utilization the total cost

                                                                      will spread over more units thereby decreasing the per unit cost

                                                                      PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                      period is quite high in case of debtors as compared to creditors it should be more or less

                                                                      equal as it will help in improving company liquidity

                                                                      PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                      business as it accounts very less as compare to other businesses of Philips

                                                                      Another recommendation for Mohali plant is about the HR department that is they

                                                                      should appoint permanent and skilled workers as against casual workers which generally add

                                                                      up to the profit of the company

                                                                      76

                                                                      BIBLIOGRAPHY

                                                                      1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                      2 Monthly Journals of Philips Electronics India Ltd

                                                                      3 Authentic Leadership Medtronic CEO Bill George

                                                                      4 wwwindiaphilipscom

                                                                      5 wwwwikipediacom

                                                                      6 httpwwwemployeecommitmentcom

                                                                      7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                      8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                      9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                      77

                                                                      Questionnaire

                                                                      Name __________________________________________________________

                                                                      Age______________________________ Gender _______________________

                                                                      Qualification _______________________ Contact No ___________________

                                                                      Q1 In which department you are working

                                                                      Electrical Production Mechanical Other

                                                                      Q2 What is your working experience

                                                                      gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                      Q3 How You like the physical Working Environment of the organization

                                                                      Excellent Good Fair Poor Very Poor

                                                                      Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                      Highly Dissatisfied Dissatisfied

                                                                      Q5 Are you satisfied with your work

                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                      Highly Dissatisfied Dissatisfied

                                                                      Q6 Are you satisfied with the career development programe of the company

                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                      Highly Dissatisfied Dissatisfied

                                                                      Q7 Is other staff of the organization is co-operative with you

                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                      Highly Dissatisfied Dissatisfied

                                                                      Q8 Are you satisfied with top level management

                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                      Highly Dissatisfied Dissatisfied

                                                                      78

                                                                      Q9 Are you satisfied with your subordinates

                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                      Highly Dissatisfied Dissatisfied

                                                                      Q10 Are you satisfied with the nature of the Job

                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                      Highly Dissatisfied Dissatisfied

                                                                      Q11 Do you have any Job Pressure in work

                                                                      Yes No

                                                                      Q12 Do you satisfied with the opportunities provided by the organisation

                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                      Highly Dissatisfied Dissatisfied

                                                                      Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                      Highly Dissatisfied Dissatisfied

                                                                      Q14 Are you satisfied towards your salary

                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                      Highly Dissatisfied Dissatisfied

                                                                      Q15 Are you committed towards the organisation

                                                                      Yes No

                                                                      Signature

                                                                      • SSI No
                                                                      • DDepartment
                                                                      • NNo of Respondents
                                                                      • PPercentage
                                                                      • 11
                                                                      • MMechanical
                                                                      • 330
                                                                      • 330
                                                                      • 22
                                                                      • EElectrical
                                                                      • 225
                                                                      • 225
                                                                      • 33
                                                                      • PProduction
                                                                      • 335
                                                                      • 335
                                                                      • 44
                                                                      • OOthers
                                                                      • 110
                                                                      • 110
                                                                      • TTotal
                                                                      • 1100
                                                                      • 1100
                                                                      • SSI No
                                                                      • WWork Experience
                                                                      • NNo of Respondents
                                                                      • PPercentage
                                                                      • 11
                                                                      • BBelow 2 years
                                                                      • 133
                                                                      • 113
                                                                      • 22
                                                                      • 2 2ndash 4 years
                                                                      • 330
                                                                      • 330
                                                                      • 33
                                                                      • 4 4ndash 6 years
                                                                      • 334
                                                                      • 334
                                                                      • 44
                                                                      • AAbove 6 years
                                                                      • 223
                                                                      • 223
                                                                      • Total
                                                                      • 1100
                                                                      • 1100
                                                                      • SSI No
                                                                      • AAmount of Work
                                                                      • NNo of Respondents
                                                                      • PPercentage
                                                                      • 11
                                                                      • HHighly satisfied
                                                                      • 220
                                                                      • 220
                                                                      • 22
                                                                      • SSatisfied
                                                                      • 445
                                                                      • 445
                                                                      • 33
                                                                      • NNeither Satisfied nor Dissatisfied
                                                                      • 112
                                                                      • 112
                                                                      • 44
                                                                      • DDissatisfied
                                                                      • 118
                                                                      • 118
                                                                      • 55
                                                                      • HHighly Dissatisfied
                                                                      • 006
                                                                      • 006
                                                                      • Total
                                                                      • 1100
                                                                      • 1100
                                                                      • SSI No
                                                                      • SSatisfaction with Subordinates
                                                                      • NNo of Respondents
                                                                      • PPercentage
                                                                      • 11
                                                                      • HHighly satisfied
                                                                      • 112
                                                                      • 112
                                                                      • 22
                                                                      • SSatisfied
                                                                      • 667
                                                                      • 667
                                                                      • 23
                                                                      • NNeither Satisfied nor Dissatisfied
                                                                      • 114
                                                                      • 114
                                                                      • 4
                                                                      • DDissatisfied
                                                                      • 007
                                                                      • 007
                                                                      • 55
                                                                      • HHighly Dissatisfied
                                                                      • 0 00
                                                                      • 000
                                                                      • Total
                                                                      • 1100
                                                                      • 1100
                                                                      • SSI No
                                                                      • JJob Pressure
                                                                      • NNo of Respondents
                                                                      • PPercentage
                                                                      • 11
                                                                      • YYes
                                                                      • 772
                                                                      • 772
                                                                      • 22
                                                                      • NNo
                                                                      • 228
                                                                      • 228
                                                                      • TTotal
                                                                      • 1100
                                                                      • 1100
                                                                      • SSI No
                                                                      • PPayment Satisfaction
                                                                      • NNo of Respondents
                                                                      • PPercentage
                                                                      • 11
                                                                      • YYes
                                                                      • 667
                                                                      • 667
                                                                      • 22
                                                                      • NNo
                                                                      • 333
                                                                      • 333
                                                                      • Total
                                                                      • 1100
                                                                      • 1100
                                                                      • SSI No
                                                                      • WWillingness to Work
                                                                      • NNo of Respondents
                                                                      • PPercentage
                                                                      • 11
                                                                      • YYes
                                                                      • 559
                                                                      • 559
                                                                      • 22
                                                                      • NNo
                                                                      • 441
                                                                      • 441
                                                                      • TTotal
                                                                      • 100
                                                                      • 100
                                                                        • MISSION amp VISION
                                                                        • Mission
                                                                        • Vision
                                                                        • Philips Electronics India Limited
                                                                          • SSI No
                                                                          • WWorking Environment
                                                                          • NNo of Respondents
                                                                          • PPercentage
                                                                          • 11
                                                                          • EExcellent
                                                                          • 112
                                                                          • 112
                                                                          • 22
                                                                          • GGood
                                                                          • 557
                                                                          • 557
                                                                          • 33
                                                                          • FFair
                                                                          • 228
                                                                          • 228
                                                                          • 44
                                                                          • PPoor
                                                                          • 003
                                                                          • 033
                                                                          • 55
                                                                          • VVery Poor
                                                                          • 000
                                                                          • 000
                                                                          • TTotal
                                                                          • 1100
                                                                          • 1100
                                                                          • SSI No
                                                                          • NNon-Monitory Benefits offered to Employees
                                                                          • NNo of Respondents
                                                                          • PPercentage
                                                                          • 11
                                                                          • HHighly Satisfied
                                                                          • 114
                                                                          • 114
                                                                          • 22
                                                                          • SSatisfied
                                                                          • 554
                                                                          • 554
                                                                          • 33
                                                                          • NNeither Satisfied nor Dissatisfied
                                                                          • 225
                                                                          • 225
                                                                          • 44
                                                                          • DDissatisfied
                                                                          • 005
                                                                          • 005
                                                                          • 55
                                                                          • HHighly Dissatisfied
                                                                          • 002
                                                                          • 002
                                                                          • Total
                                                                          • 1100
                                                                          • 1100
                                                                          • SSI No
                                                                          • CCareer Development
                                                                          • NNo of Respondents
                                                                          • PPercentage
                                                                          • HHighly satisfied
                                                                          • 112
                                                                          • 112
                                                                          • SSatisfied
                                                                          • 556
                                                                          • 556
                                                                          • NNeither Satisfied nor Dissatisfied
                                                                          • 222
                                                                          • 222
                                                                          • DDissatisfied
                                                                          • 110
                                                                          • 110
                                                                          • HHighly Dissatisfied
                                                                          • 000
                                                                          • 000
                                                                          • Total
                                                                          • 1100
                                                                          • 1100
                                                                          • SSI No
                                                                          • CCo-operation of Workers
                                                                          • NNo of Respondents
                                                                          • PPercentage
                                                                          • 11
                                                                          • HHighly satisfied
                                                                          • 220
                                                                          • 220
                                                                          • 22
                                                                          • SSatisfied
                                                                          • 666
                                                                          • 666
                                                                          • 33
                                                                          • NNeither Satisfied nor Dissatisfied
                                                                          • 111
                                                                          • 111
                                                                          • 44
                                                                          • DDissatisfied
                                                                          • 003
                                                                          • 003
                                                                          • 55
                                                                          • HHighly Dissatisfied
                                                                          • 000
                                                                          • 000
                                                                          • Total
                                                                          • 1100
                                                                          • 1100
                                                                          • SSI No
                                                                          • SSatisfaction with Top Management
                                                                          • NNo of Respondents
                                                                          • PPercentage
                                                                          • 11
                                                                          • HHighly satisfied
                                                                          • 226
                                                                          • 226
                                                                          • 22
                                                                          • SSatisfied
                                                                          • 551
                                                                          • 551
                                                                          • 33
                                                                          • NNeither Satisfied nor Dissatisfied
                                                                          • 117
                                                                          • 117
                                                                          • 44
                                                                          • DDissatisfied
                                                                          • 006
                                                                          • 006
                                                                          • 55
                                                                          • HHighly dissatisfied
                                                                          • 000
                                                                          • 000
                                                                          • Total
                                                                          • 1100
                                                                          • 1100
                                                                          • SSI No
                                                                          • JJob Satisfaction
                                                                          • NNo of Respondents
                                                                          • PPercentage
                                                                          • 11
                                                                          • HHighly satisfied
                                                                          • 222
                                                                          • 222
                                                                          • 22
                                                                          • SSatisfied
                                                                          • 556
                                                                          • 556
                                                                          • 33
                                                                          • NNeither Satisfied nor Dissatisfied
                                                                          • 116
                                                                          • 116
                                                                          • 44
                                                                          • DDissatisfied
                                                                          • 007
                                                                          • 007
                                                                          • 55
                                                                          • HHighly Dissatisfied
                                                                          • 000
                                                                          • 000
                                                                          • Total
                                                                          • 1100
                                                                          • 1100
                                                                          • SSI No
                                                                          • DDevelopment of Skills and Talents
                                                                          • NNo of Respondents
                                                                          • PPercentage
                                                                          • 1 1
                                                                          • HHighly Agree
                                                                          • 112
                                                                          • 112
                                                                          • 22
                                                                          • AAgree
                                                                          • 552
                                                                          • 552
                                                                          • 33
                                                                          • NNeither Agree nor Disagree
                                                                          • 228
                                                                          • 228
                                                                          • 44
                                                                          • DDisagree
                                                                          • 006
                                                                          • 006
                                                                          • 55
                                                                          • HHighly Disagree
                                                                          • 002
                                                                          • 002
                                                                          • Total
                                                                          • 1100
                                                                          • 1100
                                                                          • SSI No
                                                                          • WWelfare Facilities
                                                                          • NNo of Respondents
                                                                          • PPercentage
                                                                          • 11
                                                                          • HHighly satisfied
                                                                          • 009
                                                                          • 909
                                                                          • 22
                                                                          • SSatisfied
                                                                          • 557
                                                                          • 557
                                                                          • 33
                                                                          • NNeither Satisfied nor Dissatisfied
                                                                          • 229
                                                                          • 229
                                                                          • 44
                                                                          • DDissatisfied
                                                                          • 505
                                                                          • 005
                                                                          • 55
                                                                          • HHighly Dissatisfied
                                                                          • 000
                                                                          • 000
                                                                          • Total
                                                                          • 1100
                                                                          • 1100
                                                                            • SUMMARY
                                                                            • RECOMMENDATIONS
                                                                            • BIBLIOGRAPHY

                                                                        36

                                                                        engaged workforce helps optimize and retain talent for the long-term because the employees

                                                                        choose to stay even when other employment alternatives exist

                                                                        According to Walker Information the top three drivers of employee commitment are

                                                                        Satisfaction Fairness and Care amp Concern for employees Put simply committed employees

                                                                        want to enjoy their work feel they are appreciated and know they are making a contribution to

                                                                        their companyrsquos strategic objectives Additionally employees who have trust in their leadership

                                                                        and are trusted by their leadership have a greater dedication and are ultimately more productive

                                                                        on the job However according to recent data provided by the National Business Research

                                                                        Institute (NBRI) only 31 of all employees are truly engaged

                                                                        At BrightPoint we take employee engagement seriously and we work to create a culture that

                                                                        inspires employee loyalty and satisfaction The results of BrightPointrsquos commitment to its

                                                                        employees are shown in the 2011 BPNA Employee Commitment Survey The survey

                                                                        determined that close to 80 of respondents indicated they were satisfied with their jobs and

                                                                        daily activities General employee satisfaction increases when managers take an active interest

                                                                        in their employees beyond their day-to-day job responsibilities According to NBRI managers

                                                                        that actively coach build relationships and keep an open dialogue with their employees improve

                                                                        employee engagement

                                                                        We have a diverse workforce where each employee brings unique value and has individual

                                                                        needs Managers are learning to manage the individual and not the position In order to give

                                                                        managers the tools they need to be successful BrightPoint places strong emphasis on targeted

                                                                        leadership training workshops and continual learning resources In 2011 906 of managers at

                                                                        BrightPoint NA participated in the development opportunities offered and also made an effort to

                                                                        37

                                                                        help reinforce the learning of their team members This signals that our leadership team is taking

                                                                        an active interest in professional development and its connection to employee commitment

                                                                        As BrightPoint continues to increase focus on employee engagement the organization will grow

                                                                        stronger and maintain a substantial advantage over our competition Our employees possess the

                                                                        knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                                                                        through their genuine commitment will deliver what our customers want with increasing

                                                                        efficiency and effectiveness Our responsibility is value-creation by growing our business and

                                                                        maintaining high levels of customer service and loyalty We believe the best way to accomplish

                                                                        this is through a strong committed and engaged workforce

                                                                        Performance Model Adopted At Mohali Plant

                                                                        38

                                                                        Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                                                                        39

                                                                        Recruiting

                                                                        The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                                                                        applicants also can influence future employeesrsquo engagement and commitment If your firm has

                                                                        designed jobs specifically to engage employees then organization want to ensure that recruiting

                                                                        ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                                                                        skilled team environment or minimal supervision Applicants who notice and respond to these

                                                                        ads will more likely be motivated by these features Also consider how organization might best

                                                                        seek candidates from inside your organization When Organisation recruit existing employees for

                                                                        desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                                                                        commitment (by providing growth and advancement opportunities to employees in return for

                                                                        their loyalty) If Organisation recruit from outside when qualified internal candidates are

                                                                        available Organization may unwittingly suggest to current employees that your company is not

                                                                        willing to reciprocate their commitment Existing staff may then begin questioning their own

                                                                        commitment to the firm By contrast organisation recruit external candidates to both the job and

                                                                        your organization For these candidates ensure that recruiting messages highlight attractive job

                                                                        features organizational values and commitment reciprocity That is in return for performance

                                                                        and dedication your company offers competitive pay and benefits flexible work hours and

                                                                        learning and career advancement opportunities Also remember that prospective employees have

                                                                        multiple commitments You will inevitably have to compete with those commitments as

                                                                        organization try to attract candidates to your firm Most people find it easier to make a new

                                                                        commitment when it is compatible with their other obligations For example you boost your

                                                                        chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                                                                        work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                                                                        Commitmentrdquo

                                                                        40

                                                                        Employee Selection

                                                                        Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                                                                        fill available positions When organisation select the right individuals for the right jobs new

                                                                        hires carry out their work more smoothly and experience fewer performance problems The

                                                                        result Greater enjoyment ofmdashand engagement inmdashthe job

                                                                        To enhance engagement through your selection of employees identify those candidates who are

                                                                        best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                                                                        that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                                                                        they know about the role and having them provide work samples Most candidates will view

                                                                        these techniques more positively than tests with less apparent relevance such as personality and

                                                                        integrity assessments Successful candidates feel good about having ldquopassed the test and see

                                                                        company as careful and capable for having selected them A positive initial impression of an

                                                                        employer encourages growth of long-term commitment

                                                                        Training and Development

                                                                        Training and development can serve as additional levers for enhancing engagement and

                                                                        commitment For new hires training usually begins with orientation Orientation presents several

                                                                        important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                                                                        important it gives you a chance to encourage employee engagement by explaining how the new

                                                                        hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                                                                        Electronics describe how r company is organized introduce the new employee to his or her co-

                                                                        workers give the person a tour of the area where he or she will be working and explain safety

                                                                        regulations and other procedural matters In short you foster person-organization fitmdashvital for

                                                                        developing productive and dedicated employees Through training you help new and current

                                                                        41

                                                                        employees acquire the knowledge and skills they need to perform their jobs And employees who

                                                                        enhance their skills through training are more likely to engage fully in their work because they

                                                                        derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                                                                        company as well as their own employability in the job market In addition most companies offer

                                                                        higher wages for skilled workers to compensate them for their greater value and to discourage

                                                                        turnover

                                                                        Compensation

                                                                        Like the HR practices discussed above compensation can powerfully influence employee

                                                                        engagement and commitment Some compensation components encourage commitment to

                                                                        employers while others motivate engagement in the job It is possible to stimulate one and not

                                                                        the other though itrsquos generally better to foster both For example a company that offers a strong

                                                                        performance incentive system but no retirement plan will probably realize exceptional

                                                                        engagement from its workers however they may eventually commit themselves to another

                                                                        company that does offer a good retirement plan Meanwhile an organization that offers generous

                                                                        retirement benefits but a traditional seniority-based pay grade system may have committed

                                                                        employees however these workers might deliver pedestrian performance as they bide their time

                                                                        until retirement In designing compensation plans you therefore need to consider employee

                                                                        engagement and commitment strategically

                                                                        Encourage managers to include employees in the goal-setting process This technique helps to

                                                                        ensure that workers understand the goals It also promotes acceptance of challenging objectives

                                                                        because people generally feel more committed to goals they have helped define In addition

                                                                        consider how you and other managers will recognize and encourage contributions that exceed

                                                                        expectations For example when a piece of equipment malfunctions Joe finds other ways to

                                                                        maintain production rather than merely shutting down the machine and waiting for the

                                                                        42

                                                                        maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                                                        offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                                                        up Performance management processes operate on a continuous basis Therefore they provide

                                                                        perhaps the best ongoing opportunities for employers to foster employee engagement and

                                                                        commitment For example managers can use routine discussions about performance and

                                                                        feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                                                        which tasks are most challenging During such discussions managers also can define what going

                                                                        above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                                                        contributions An employeersquos aspirations and career goals can receive careful attention during

                                                                        performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                                                        can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                                                        your organization and the employeersquos other life commitments Through such means the

                                                                        organization personalizes its relationship to each employee and provides support while also

                                                                        expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                                                        To further engage employees and win their commitment through your performance management

                                                                        programs consider how to treat your organizationrsquos most experienced employees In many cases

                                                                        these employees understand the intricacies of a job better than their supervisors or managers do

                                                                        By virtue of long identification with your organization they may be deeply committed to high-

                                                                        level goals They use their expertise to contribute in ways that newer employees simply cannot

                                                                        match But many of them also may be planning to retire soon especially if they are from the

                                                                        ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                                                        a performance management system that recognizes and rewards proactive sharing of knowledge

                                                                        and expertise among co-workers For example create knowledge repositories or learning

                                                                        histories that can be stored in databases that employees can access and then create incentives

                                                                        43

                                                                        for people who contribute to and use these repositories Of course effective performance

                                                                        management systems also identify employees who are not meeting expectations Failing to

                                                                        address problem performance can erode other employeesrsquo engagement and commitment as their

                                                                        workloads increase and they conclude that the company is willing to tolerate poor performance

                                                                        If feedback coaching and remedial training are of little avail the manager may need to move the

                                                                        person to a different position within the company where he or she can make a more valuable

                                                                        contribution or let the individual go if there is no good match elsewhere in the organization

                                                                        44

                                                                        Chapter-V

                                                                        RESEARCH METHODOLOGY

                                                                        The basic task of research is to generate accurate information for use in decision-making

                                                                        Research can be defined as the systematic and objective process of gathering recording and

                                                                        analyzing data for aid in making business decisions As the project involves analyzing of

                                                                        45

                                                                        financial structure the research is exploratory in nature covering financial parameters and come

                                                                        of the important ratios to carry out research There are basically two techniques adopted for

                                                                        obtaining information

                                                                        Primary Data

                                                                        Secondary Data

                                                                        Primary Data is gathered specifically for the project at hand through personal interviews with

                                                                        the accounts officers

                                                                        Sample Size = 100 Employees

                                                                        Secondary data is previously collected and assembled for some project other than the one at

                                                                        hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                                                        less expensive than the primary date

                                                                        Secondary Data can be obtained from both external and internal sources

                                                                        External data may be collected from books and periodicals government sources media and other

                                                                        commercial sources

                                                                        Internal data is that secondary data which is created recorded or generated by the organization

                                                                        As the project is explanatory in nature secondary data is collected from the reports of the

                                                                        company books journals and interest Secondary data is gathered from annual reports official

                                                                        records and standing orders of the units

                                                                        CHAPTER - VI

                                                                        DATA ANALYSIS AND INTERPRETATION

                                                                        46

                                                                        The data after collection is to be processed and analyzed in accordance with the outline

                                                                        and down for the purpose at the time of developing research plan

                                                                        Technically speaking processing implies editing coding classification and tabulation of

                                                                        collected data so that they are amenable to analysis The term analysis refers to the computation

                                                                        of certain measures along with searching for pattern groups Thus in the process of analysis

                                                                        relationship or difference should be subjected to statistical tests of significance to determine with

                                                                        what validity data can be said to indicate any conclusions

                                                                        The analysis of data in a general way involves a number of closely related operations

                                                                        which are performed with the purpose of summarizing the collected data and organizing them in

                                                                        such a manner that they answer the research questions In this study the researcher followed

                                                                        above process carefully and it is presented in this chapter

                                                                        47

                                                                        Table 41 ndash To know the department in which employees are belongs to

                                                                        S

                                                                        ou rc

                                                                        e

                                                                        survey data

                                                                        Inference

                                                                        From the above table it shows that 35 of employees are belongs to

                                                                        production department

                                                                        FIGURE 41

                                                                        S

                                                                        SI No

                                                                        D

                                                                        Department

                                                                        N

                                                                        No of Respondents

                                                                        P

                                                                        Percentage

                                                                        1

                                                                        1

                                                                        M

                                                                        Mechanical

                                                                        3

                                                                        30

                                                                        3

                                                                        30

                                                                        2

                                                                        2

                                                                        E

                                                                        Electrical

                                                                        2

                                                                        25

                                                                        2

                                                                        25

                                                                        3

                                                                        3

                                                                        P

                                                                        Production

                                                                        3

                                                                        35

                                                                        3

                                                                        35

                                                                        4

                                                                        4

                                                                        O

                                                                        Others

                                                                        1

                                                                        10

                                                                        1

                                                                        10

                                                                        T

                                                                        Total

                                                                        1

                                                                        100

                                                                        1

                                                                        100

                                                                        48

                                                                        REPRESENTS THE DEPARTMENT

                                                                        Table 42 ndash To know working experience of the employees

                                                                        Source survey data

                                                                        Inference

                                                                        From the above table it shows that 34 of the employees have 4 ndash 6

                                                                        years experience

                                                                        S

                                                                        SI No

                                                                        W

                                                                        Work Experience

                                                                        N

                                                                        No of Respondents

                                                                        P

                                                                        Percentage

                                                                        1

                                                                        1

                                                                        B

                                                                        Below 2 years

                                                                        1

                                                                        33

                                                                        1

                                                                        13

                                                                        2

                                                                        2

                                                                        2

                                                                        2ndash 4 years

                                                                        3

                                                                        30

                                                                        3

                                                                        30

                                                                        3

                                                                        3

                                                                        4

                                                                        4ndash 6 years

                                                                        3

                                                                        34

                                                                        3

                                                                        34

                                                                        4

                                                                        4

                                                                        A

                                                                        Above 6 years

                                                                        2

                                                                        23

                                                                        2

                                                                        23

                                                                        T

                                                                        otal

                                                                        1

                                                                        100

                                                                        1

                                                                        100

                                                                        49

                                                                        FIGURE 42

                                                                        REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                                                        Table 43 ndash To know the physical working environment

                                                                        S

                                                                        SI No

                                                                        W

                                                                        Working Environment

                                                                        N

                                                                        No of Respondents

                                                                        P

                                                                        Percentage

                                                                        1

                                                                        1

                                                                        E

                                                                        Excellent

                                                                        1

                                                                        12

                                                                        1

                                                                        12

                                                                        2

                                                                        2

                                                                        G

                                                                        Good

                                                                        5

                                                                        57

                                                                        5

                                                                        57

                                                                        3

                                                                        3

                                                                        F

                                                                        Fair

                                                                        2

                                                                        28

                                                                        2

                                                                        28

                                                                        4

                                                                        4

                                                                        P

                                                                        Poor

                                                                        0

                                                                        03

                                                                        0

                                                                        33

                                                                        5

                                                                        5

                                                                        V

                                                                        Very Poor

                                                                        0

                                                                        00

                                                                        0

                                                                        00

                                                                        T

                                                                        Total

                                                                        1

                                                                        100

                                                                        1

                                                                        100

                                                                        Source survey data

                                                                        Inference

                                                                        From the above table it shows that 57 of the employees were feeling good about the working environment

                                                                        50

                                                                        FIGURE 43

                                                                        REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                                        51

                                                                        Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                                        S

                                                                        SI No

                                                                        N

                                                                        Non-Monitory Benefits offered

                                                                        to Employees

                                                                        N

                                                                        No of Respondents

                                                                        P

                                                                        Percentage

                                                                        1

                                                                        1

                                                                        H

                                                                        Highly Satisfied

                                                                        1

                                                                        14

                                                                        1

                                                                        14

                                                                        2

                                                                        2

                                                                        S

                                                                        Satisfied

                                                                        5

                                                                        54

                                                                        5

                                                                        54

                                                                        3

                                                                        3

                                                                        N

                                                                        Neither Satisfied nor Dissatisfied

                                                                        2

                                                                        25

                                                                        2

                                                                        25

                                                                        4

                                                                        4

                                                                        D

                                                                        Dissatisfied

                                                                        0

                                                                        05

                                                                        0

                                                                        05

                                                                        5

                                                                        5

                                                                        H

                                                                        Highly Dissatisfied

                                                                        0

                                                                        02

                                                                        0

                                                                        02

                                                                        Total 1

                                                                        100

                                                                        1

                                                                        100

                                                                        Source survey data

                                                                        Inference

                                                                        From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                                        FIGURE 44

                                                                        REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                                        52

                                                                        Table 45 ndash To know the satisfaction level of respondents towards the work

                                                                        assigned

                                                                        Source survey dataInference

                                                                        From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                                        FIGURE 45

                                                                        S

                                                                        SI No

                                                                        A

                                                                        Amount of Work

                                                                        N

                                                                        No of Respondents

                                                                        P

                                                                        Percentage

                                                                        1

                                                                        1

                                                                        H

                                                                        Highly satisfied

                                                                        2

                                                                        20

                                                                        2

                                                                        20

                                                                        2

                                                                        2

                                                                        S

                                                                        Satisfied

                                                                        4

                                                                        45

                                                                        4

                                                                        45

                                                                        3

                                                                        3

                                                                        N

                                                                        Neither Satisfied nor Dissatisfied

                                                                        1

                                                                        12

                                                                        1

                                                                        12

                                                                        4

                                                                        4

                                                                        D

                                                                        Dissatisfied

                                                                        1

                                                                        18

                                                                        1

                                                                        18

                                                                        5

                                                                        5

                                                                        H

                                                                        Highly Dissatisfied

                                                                        0

                                                                        06

                                                                        0

                                                                        06

                                                                        Total 1

                                                                        100

                                                                        1

                                                                        100

                                                                        53

                                                                        REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                                        54

                                                                        Table 46 ndash Opinion about the career development programme in their organisation

                                                                        S

                                                                        SI No

                                                                        C

                                                                        Career Development

                                                                        N

                                                                        No of Respondents

                                                                        P

                                                                        Percentage

                                                                        H

                                                                        Highly satisfied

                                                                        1

                                                                        12

                                                                        1

                                                                        12

                                                                        S

                                                                        Satisfied

                                                                        5

                                                                        56

                                                                        5

                                                                        56

                                                                        N

                                                                        Neither Satisfied nor Dissatisfied

                                                                        2

                                                                        22

                                                                        2

                                                                        22

                                                                        D

                                                                        Dissatisfied

                                                                        1

                                                                        10

                                                                        1

                                                                        10

                                                                        H

                                                                        Highly Dissatisfied

                                                                        0

                                                                        00

                                                                        0

                                                                        00

                                                                        Total 1

                                                                        100

                                                                        1

                                                                        100

                                                                        Source survey data

                                                                        Inference

                                                                        From the above table it shows that 56 of the employees were satisfied

                                                                        with the opinion about the carrier development programme in their organisation

                                                                        FIGURE 46

                                                                        REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                                        PROGRAMME IN THEIR ORGANISATION

                                                                        55

                                                                        Table 47 ndash To know the cooperation of co-workers

                                                                        S

                                                                        SI No

                                                                        C

                                                                        Co-operation of Workers

                                                                        N

                                                                        No of Respondents

                                                                        P

                                                                        Percentage

                                                                        1

                                                                        1

                                                                        H

                                                                        Highly satisfied

                                                                        2

                                                                        20

                                                                        2

                                                                        20

                                                                        2

                                                                        2

                                                                        S

                                                                        Satisfied

                                                                        6

                                                                        66

                                                                        6

                                                                        66

                                                                        3

                                                                        3

                                                                        N

                                                                        Neither Satisfied nor Dissatisfied

                                                                        1

                                                                        11

                                                                        1

                                                                        11

                                                                        4

                                                                        4

                                                                        D

                                                                        Dissatisfied

                                                                        0

                                                                        03

                                                                        0

                                                                        03

                                                                        5

                                                                        5

                                                                        H

                                                                        Highly Dissatisfied

                                                                        0

                                                                        00

                                                                        0

                                                                        00

                                                                        Total 1

                                                                        100

                                                                        1

                                                                        100

                                                                        Source survey data

                                                                        Inference

                                                                        From the above table it shows that 66 of the employees were satisfied

                                                                        with the cooperation of co-workers

                                                                        FIGURE 47

                                                                        56

                                                                        REPRESENTS THE COOPERATION OF CO-WORKERS

                                                                        57

                                                                        Table 48 ndash To know the satisfaction of Respondents with top management

                                                                        S

                                                                        SI No

                                                                        S

                                                                        Satisfaction with Top

                                                                        Management

                                                                        N

                                                                        No of Respondents

                                                                        P

                                                                        Percentage

                                                                        1

                                                                        1

                                                                        H

                                                                        Highly satisfied

                                                                        2

                                                                        26

                                                                        2

                                                                        26

                                                                        2

                                                                        2

                                                                        S

                                                                        Satisfied

                                                                        5

                                                                        51

                                                                        5

                                                                        51

                                                                        3

                                                                        3

                                                                        N

                                                                        Neither Satisfied nor Dissatisfied

                                                                        1

                                                                        17

                                                                        1

                                                                        17

                                                                        4

                                                                        4

                                                                        D

                                                                        Dissatisfied

                                                                        0

                                                                        06

                                                                        0

                                                                        06

                                                                        5

                                                                        5

                                                                        H

                                                                        Highly dissatisfied

                                                                        0

                                                                        00

                                                                        0

                                                                        00

                                                                        Total 1

                                                                        100

                                                                        1

                                                                        100

                                                                        Source survey data

                                                                        Inference

                                                                        From the above table it shows that 51 of the employees were satisfied with the top management

                                                                        FIGURE 48

                                                                        58

                                                                        REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                        Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                        Source survey data

                                                                        Inference

                                                                        From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                        S

                                                                        SI

                                                                        No

                                                                        S

                                                                        Satisfaction with Subordinates

                                                                        N

                                                                        No of Respondents

                                                                        P

                                                                        Percentage

                                                                        1

                                                                        1

                                                                        H

                                                                        Highly satisfied

                                                                        1

                                                                        12

                                                                        1

                                                                        12

                                                                        2

                                                                        2

                                                                        S

                                                                        Satisfied

                                                                        6

                                                                        67

                                                                        6

                                                                        67

                                                                        2

                                                                        3

                                                                        N

                                                                        Neither Satisfied nor Dissatisfied

                                                                        1

                                                                        14

                                                                        1

                                                                        14

                                                                        4

                                                                        D

                                                                        Dissatisfied

                                                                        0

                                                                        07

                                                                        0

                                                                        07

                                                                        5

                                                                        5

                                                                        H

                                                                        Highly Dissatisfied

                                                                        0

                                                                        00

                                                                        0

                                                                        00

                                                                        Total 1

                                                                        100

                                                                        1

                                                                        100

                                                                        59

                                                                        FIGURE 49

                                                                        REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                        60

                                                                        Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                        S

                                                                        SI No

                                                                        J

                                                                        Job Satisfaction

                                                                        N

                                                                        No of Respondents

                                                                        P

                                                                        Percentage

                                                                        1

                                                                        1

                                                                        H

                                                                        Highly satisfied

                                                                        2

                                                                        22

                                                                        2

                                                                        22

                                                                        2

                                                                        2

                                                                        S

                                                                        Satisfied

                                                                        5

                                                                        56

                                                                        5

                                                                        56

                                                                        3

                                                                        3

                                                                        N

                                                                        Neither Satisfied nor Dissatisfied

                                                                        1

                                                                        16

                                                                        1

                                                                        16

                                                                        4

                                                                        4

                                                                        D

                                                                        Dissatisfied

                                                                        0

                                                                        07

                                                                        0

                                                                        07

                                                                        5

                                                                        5

                                                                        H

                                                                        Highly Dissatisfied

                                                                        0

                                                                        00

                                                                        0

                                                                        00

                                                                        Total 1

                                                                        100

                                                                        1

                                                                        100

                                                                        Source survey dataInference

                                                                        From the above table it shows that 56 of the employees were satisfied with their job

                                                                        FIGURE 410

                                                                        61

                                                                        REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                        Table 411 ndash To know whether there is any job pressure in their work

                                                                        Source survey data

                                                                        Inference

                                                                        From the above table it shows that 72 of employees said there is job pressure in their work

                                                                        FIGURE 411

                                                                        REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                        S

                                                                        SI No

                                                                        J

                                                                        Job Pressure

                                                                        N

                                                                        No of Respondents

                                                                        P

                                                                        Percentage

                                                                        1

                                                                        1

                                                                        Y

                                                                        Yes

                                                                        7

                                                                        72

                                                                        7

                                                                        72

                                                                        2

                                                                        2

                                                                        N

                                                                        No

                                                                        2

                                                                        28

                                                                        2

                                                                        28

                                                                        T

                                                                        Total

                                                                        1

                                                                        100

                                                                        1

                                                                        100

                                                                        62

                                                                        Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                        amp talents

                                                                        S

                                                                        SI No

                                                                        D

                                                                        Development of Skills and

                                                                        Talents

                                                                        N

                                                                        No of Respondents

                                                                        P

                                                                        Percentage

                                                                        1

                                                                        1

                                                                        H

                                                                        Highly Agree

                                                                        1

                                                                        12

                                                                        1

                                                                        12

                                                                        2

                                                                        2

                                                                        A

                                                                        Agree

                                                                        5

                                                                        52

                                                                        5

                                                                        52

                                                                        3

                                                                        3

                                                                        N

                                                                        Neither Agree nor Disagree

                                                                        2

                                                                        28

                                                                        2

                                                                        28

                                                                        4

                                                                        4

                                                                        D

                                                                        Disagree

                                                                        0

                                                                        06

                                                                        0

                                                                        06

                                                                        5

                                                                        5

                                                                        H

                                                                        Highly Disagree

                                                                        0

                                                                        02

                                                                        0

                                                                        02

                                                                        Total 1

                                                                        100

                                                                        1

                                                                        100

                                                                        Source survey data

                                                                        Inference

                                                                        From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                        63

                                                                        FIRGURE 412

                                                                        REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                        64

                                                                        Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                        S

                                                                        SI No

                                                                        W

                                                                        Welfare Facilities

                                                                        N

                                                                        No of Respondents

                                                                        P

                                                                        Percentage

                                                                        1

                                                                        1

                                                                        H

                                                                        Highly satisfied

                                                                        0

                                                                        09

                                                                        9

                                                                        09

                                                                        2

                                                                        2

                                                                        S

                                                                        Satisfied

                                                                        5

                                                                        57

                                                                        5

                                                                        57

                                                                        3

                                                                        3

                                                                        N

                                                                        Neither Satisfied nor Dissatisfied

                                                                        2

                                                                        29

                                                                        2

                                                                        29

                                                                        4

                                                                        4

                                                                        D

                                                                        Dissatisfied

                                                                        5

                                                                        05

                                                                        0

                                                                        05

                                                                        5

                                                                        5

                                                                        H

                                                                        Highly Dissatisfied

                                                                        0

                                                                        00

                                                                        0

                                                                        00

                                                                        Total 1

                                                                        100

                                                                        1

                                                                        100

                                                                        Source survey data

                                                                        Inference

                                                                        From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                        FIGURE 413

                                                                        REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                        65

                                                                        Table 414 ndash To know the employee satisfaction towards the salary

                                                                        Source survey data

                                                                        Inference

                                                                        From the above table it shows that 67 of the employees were satisfied

                                                                        with their salary

                                                                        FIGURE 414

                                                                        REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                        S

                                                                        SI No

                                                                        P

                                                                        Payment Satisfaction

                                                                        N

                                                                        No of Respondents

                                                                        P

                                                                        Percentage

                                                                        1

                                                                        1

                                                                        Y

                                                                        Yes

                                                                        6

                                                                        67

                                                                        6

                                                                        67

                                                                        2

                                                                        2

                                                                        N

                                                                        No

                                                                        3

                                                                        33

                                                                        3

                                                                        33

                                                                        T

                                                                        otal

                                                                        1

                                                                        100

                                                                        1

                                                                        100

                                                                        66

                                                                        Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                        Organisation

                                                                        Source survey data

                                                                        Inference

                                                                        From the above table it shows that 59 of the employees were willing to

                                                                        continue in this organisation

                                                                        FIGURE 415

                                                                        REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                        S

                                                                        SI No

                                                                        W

                                                                        Willingness to Work

                                                                        N

                                                                        No of Respondents

                                                                        P

                                                                        Percentage

                                                                        1

                                                                        1

                                                                        Y

                                                                        Yes

                                                                        5

                                                                        59

                                                                        5

                                                                        59

                                                                        2

                                                                        2

                                                                        N

                                                                        No

                                                                        4

                                                                        41

                                                                        4

                                                                        41

                                                                        T

                                                                        Total

                                                                        1

                                                                        00

                                                                        1

                                                                        00

                                                                        67

                                                                        CHI-SQUARE METHOD

                                                                        The chi square test is one of the simplest and most widely used non-

                                                                        parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                        if categorical data shows dependency or the two classifications are independent It can

                                                                        also be used to make comparisons between theoretical population and actual data

                                                                        when categories are used

                                                                        n

                                                                        Chi square χsup2= sum (O-E) sup2 E

                                                                        i =1

                                                                        Where O= observed frequency

                                                                        E= expected frequency

                                                                        68

                                                                        OBSERVED FREQUENCY

                                                                        Table 419 shows the relationship between the department and the job satisfaction

                                                                        Over All

                                                                        Job

                                                                        SatisfactionHighly

                                                                        SatisfiedSatisfied

                                                                        Neither

                                                                        Satisfied nor

                                                                        Dissatisfied

                                                                        DissatisfiedHighly

                                                                        Dissatisfied

                                                                        Sub

                                                                        Total

                                                                        Mechanical 5 6 14 3 2 30

                                                                        Electrical 6 8 6 3 2 25

                                                                        Production 9 13 7 4 2 35

                                                                        Others 2 3 2 2 1 10

                                                                        Sub Total 22 30 29 12 7 100

                                                                        69

                                                                        EXPECTED FREQUENCY

                                                                        Over All

                                                                        Job

                                                                        SatisfactionHighly

                                                                        SatisfiedSatisfied

                                                                        Neither

                                                                        Satisfied nor

                                                                        Dissatisfied

                                                                        DissatisfiedHighly

                                                                        Dissatisfied

                                                                        Sub

                                                                        Total

                                                                        Mechanical 7 8 9 4 2 30

                                                                        Electrical 5 8 7 3 2 25

                                                                        Production 8 11 10 4 2 35

                                                                        Others 2 3 3 1 1 10

                                                                        Sub Total 22 30 29 12 7 100

                                                                        Null Hypothesis (Ho)

                                                                        There is no significant difference between the department and the job satisfaction

                                                                        Alternative Hypothesis (Ho)

                                                                        There is significant difference between the job satisfaction

                                                                        Co Relation

                                                                        70

                                                                        Chapter-V

                                                                        CONCLUSIONS AND

                                                                        RECOMMENDATIONS

                                                                        71

                                                                        CONCLUSION

                                                                        On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                        Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                        General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                        Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                        environment of the company is very healthy The visitors feel happy after the campus

                                                                        Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                        indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                        building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                        Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                        its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                        position by channelising these internal accruals to fund its expansion programmes

                                                                        Working results PTL has registered a handsome and constant growth in its profits because

                                                                        of a brisk demand for new and better technology electronic items None of the other electronic

                                                                        company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                        However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                        velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                        72

                                                                        SUMMARY

                                                                        According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                        employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                        development and having a best friend at work

                                                                        Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                        than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                        employees may just start whistling while they work It is up to me The corporate culture or

                                                                        financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                        that is completely in your control

                                                                        Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                        more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                        do more with less keeping quality employees becomes even more critical As a manager it is

                                                                        your job to bond your best people to your company through recognition And you also must help

                                                                        direct and motivate your core performers

                                                                        Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                        earn big returns For example remember your employees birthdays and work anniversaries find

                                                                        out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                        spend time with their kids) make the most of your formal service awards with some preparation

                                                                        and a group presentation walk around your department every day and talk to your

                                                                        people and thank them sincerely and often

                                                                        73

                                                                        Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                        You do great work actually can have the opposite effect and leave your employees wondering

                                                                        Does he have any idea what I really do around here Specific praise links individual

                                                                        accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                        customer complaint Great work As you know we value quick resolutions of problems as

                                                                        one of our core strategies

                                                                        Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                        college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                        your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                        high-impact performers report that they left their last job because No one ever asked me to

                                                                        stay

                                                                        Forget cash

                                                                        Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                        offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                        work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                        recognized and involved they are much less likely to keep asking about money

                                                                        Recognize

                                                                        Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                        largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                        at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                        much too long to recognize and you probably are losing people you do not need to

                                                                        74

                                                                        Recognition works

                                                                        Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                        performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                        ways that build high commitment typically are on the order of 30 to 50 percent

                                                                        Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                        Learn to recognize your employees for their efforts thank them often and reward their

                                                                        achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                        their jobs again Chances are you will work together happily ever after

                                                                        So there is direct relation with employee satisfaction and their commitment towards the

                                                                        organization and it is also clear from the above discussion that only monetary elements are not

                                                                        sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                        and other moral value

                                                                        75

                                                                        RECOMMENDATIONS

                                                                        PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                        minimize its cost of production With this increase in capacity utilization the total cost

                                                                        will spread over more units thereby decreasing the per unit cost

                                                                        PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                        period is quite high in case of debtors as compared to creditors it should be more or less

                                                                        equal as it will help in improving company liquidity

                                                                        PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                        business as it accounts very less as compare to other businesses of Philips

                                                                        Another recommendation for Mohali plant is about the HR department that is they

                                                                        should appoint permanent and skilled workers as against casual workers which generally add

                                                                        up to the profit of the company

                                                                        76

                                                                        BIBLIOGRAPHY

                                                                        1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                        2 Monthly Journals of Philips Electronics India Ltd

                                                                        3 Authentic Leadership Medtronic CEO Bill George

                                                                        4 wwwindiaphilipscom

                                                                        5 wwwwikipediacom

                                                                        6 httpwwwemployeecommitmentcom

                                                                        7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                        8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                        9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                        77

                                                                        Questionnaire

                                                                        Name __________________________________________________________

                                                                        Age______________________________ Gender _______________________

                                                                        Qualification _______________________ Contact No ___________________

                                                                        Q1 In which department you are working

                                                                        Electrical Production Mechanical Other

                                                                        Q2 What is your working experience

                                                                        gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                        Q3 How You like the physical Working Environment of the organization

                                                                        Excellent Good Fair Poor Very Poor

                                                                        Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                        Highly Dissatisfied Dissatisfied

                                                                        Q5 Are you satisfied with your work

                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                        Highly Dissatisfied Dissatisfied

                                                                        Q6 Are you satisfied with the career development programe of the company

                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                        Highly Dissatisfied Dissatisfied

                                                                        Q7 Is other staff of the organization is co-operative with you

                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                        Highly Dissatisfied Dissatisfied

                                                                        Q8 Are you satisfied with top level management

                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                        Highly Dissatisfied Dissatisfied

                                                                        78

                                                                        Q9 Are you satisfied with your subordinates

                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                        Highly Dissatisfied Dissatisfied

                                                                        Q10 Are you satisfied with the nature of the Job

                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                        Highly Dissatisfied Dissatisfied

                                                                        Q11 Do you have any Job Pressure in work

                                                                        Yes No

                                                                        Q12 Do you satisfied with the opportunities provided by the organisation

                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                        Highly Dissatisfied Dissatisfied

                                                                        Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                        Highly Dissatisfied Dissatisfied

                                                                        Q14 Are you satisfied towards your salary

                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                        Highly Dissatisfied Dissatisfied

                                                                        Q15 Are you committed towards the organisation

                                                                        Yes No

                                                                        Signature

                                                                        • SSI No
                                                                        • DDepartment
                                                                        • NNo of Respondents
                                                                        • PPercentage
                                                                        • 11
                                                                        • MMechanical
                                                                        • 330
                                                                        • 330
                                                                        • 22
                                                                        • EElectrical
                                                                        • 225
                                                                        • 225
                                                                        • 33
                                                                        • PProduction
                                                                        • 335
                                                                        • 335
                                                                        • 44
                                                                        • OOthers
                                                                        • 110
                                                                        • 110
                                                                        • TTotal
                                                                        • 1100
                                                                        • 1100
                                                                        • SSI No
                                                                        • WWork Experience
                                                                        • NNo of Respondents
                                                                        • PPercentage
                                                                        • 11
                                                                        • BBelow 2 years
                                                                        • 133
                                                                        • 113
                                                                        • 22
                                                                        • 2 2ndash 4 years
                                                                        • 330
                                                                        • 330
                                                                        • 33
                                                                        • 4 4ndash 6 years
                                                                        • 334
                                                                        • 334
                                                                        • 44
                                                                        • AAbove 6 years
                                                                        • 223
                                                                        • 223
                                                                        • Total
                                                                        • 1100
                                                                        • 1100
                                                                        • SSI No
                                                                        • AAmount of Work
                                                                        • NNo of Respondents
                                                                        • PPercentage
                                                                        • 11
                                                                        • HHighly satisfied
                                                                        • 220
                                                                        • 220
                                                                        • 22
                                                                        • SSatisfied
                                                                        • 445
                                                                        • 445
                                                                        • 33
                                                                        • NNeither Satisfied nor Dissatisfied
                                                                        • 112
                                                                        • 112
                                                                        • 44
                                                                        • DDissatisfied
                                                                        • 118
                                                                        • 118
                                                                        • 55
                                                                        • HHighly Dissatisfied
                                                                        • 006
                                                                        • 006
                                                                        • Total
                                                                        • 1100
                                                                        • 1100
                                                                        • SSI No
                                                                        • SSatisfaction with Subordinates
                                                                        • NNo of Respondents
                                                                        • PPercentage
                                                                        • 11
                                                                        • HHighly satisfied
                                                                        • 112
                                                                        • 112
                                                                        • 22
                                                                        • SSatisfied
                                                                        • 667
                                                                        • 667
                                                                        • 23
                                                                        • NNeither Satisfied nor Dissatisfied
                                                                        • 114
                                                                        • 114
                                                                        • 4
                                                                        • DDissatisfied
                                                                        • 007
                                                                        • 007
                                                                        • 55
                                                                        • HHighly Dissatisfied
                                                                        • 0 00
                                                                        • 000
                                                                        • Total
                                                                        • 1100
                                                                        • 1100
                                                                        • SSI No
                                                                        • JJob Pressure
                                                                        • NNo of Respondents
                                                                        • PPercentage
                                                                        • 11
                                                                        • YYes
                                                                        • 772
                                                                        • 772
                                                                        • 22
                                                                        • NNo
                                                                        • 228
                                                                        • 228
                                                                        • TTotal
                                                                        • 1100
                                                                        • 1100
                                                                        • SSI No
                                                                        • PPayment Satisfaction
                                                                        • NNo of Respondents
                                                                        • PPercentage
                                                                        • 11
                                                                        • YYes
                                                                        • 667
                                                                        • 667
                                                                        • 22
                                                                        • NNo
                                                                        • 333
                                                                        • 333
                                                                        • Total
                                                                        • 1100
                                                                        • 1100
                                                                        • SSI No
                                                                        • WWillingness to Work
                                                                        • NNo of Respondents
                                                                        • PPercentage
                                                                        • 11
                                                                        • YYes
                                                                        • 559
                                                                        • 559
                                                                        • 22
                                                                        • NNo
                                                                        • 441
                                                                        • 441
                                                                        • TTotal
                                                                        • 100
                                                                        • 100
                                                                          • MISSION amp VISION
                                                                          • Mission
                                                                          • Vision
                                                                          • Philips Electronics India Limited
                                                                            • SSI No
                                                                            • WWorking Environment
                                                                            • NNo of Respondents
                                                                            • PPercentage
                                                                            • 11
                                                                            • EExcellent
                                                                            • 112
                                                                            • 112
                                                                            • 22
                                                                            • GGood
                                                                            • 557
                                                                            • 557
                                                                            • 33
                                                                            • FFair
                                                                            • 228
                                                                            • 228
                                                                            • 44
                                                                            • PPoor
                                                                            • 003
                                                                            • 033
                                                                            • 55
                                                                            • VVery Poor
                                                                            • 000
                                                                            • 000
                                                                            • TTotal
                                                                            • 1100
                                                                            • 1100
                                                                            • SSI No
                                                                            • NNon-Monitory Benefits offered to Employees
                                                                            • NNo of Respondents
                                                                            • PPercentage
                                                                            • 11
                                                                            • HHighly Satisfied
                                                                            • 114
                                                                            • 114
                                                                            • 22
                                                                            • SSatisfied
                                                                            • 554
                                                                            • 554
                                                                            • 33
                                                                            • NNeither Satisfied nor Dissatisfied
                                                                            • 225
                                                                            • 225
                                                                            • 44
                                                                            • DDissatisfied
                                                                            • 005
                                                                            • 005
                                                                            • 55
                                                                            • HHighly Dissatisfied
                                                                            • 002
                                                                            • 002
                                                                            • Total
                                                                            • 1100
                                                                            • 1100
                                                                            • SSI No
                                                                            • CCareer Development
                                                                            • NNo of Respondents
                                                                            • PPercentage
                                                                            • HHighly satisfied
                                                                            • 112
                                                                            • 112
                                                                            • SSatisfied
                                                                            • 556
                                                                            • 556
                                                                            • NNeither Satisfied nor Dissatisfied
                                                                            • 222
                                                                            • 222
                                                                            • DDissatisfied
                                                                            • 110
                                                                            • 110
                                                                            • HHighly Dissatisfied
                                                                            • 000
                                                                            • 000
                                                                            • Total
                                                                            • 1100
                                                                            • 1100
                                                                            • SSI No
                                                                            • CCo-operation of Workers
                                                                            • NNo of Respondents
                                                                            • PPercentage
                                                                            • 11
                                                                            • HHighly satisfied
                                                                            • 220
                                                                            • 220
                                                                            • 22
                                                                            • SSatisfied
                                                                            • 666
                                                                            • 666
                                                                            • 33
                                                                            • NNeither Satisfied nor Dissatisfied
                                                                            • 111
                                                                            • 111
                                                                            • 44
                                                                            • DDissatisfied
                                                                            • 003
                                                                            • 003
                                                                            • 55
                                                                            • HHighly Dissatisfied
                                                                            • 000
                                                                            • 000
                                                                            • Total
                                                                            • 1100
                                                                            • 1100
                                                                            • SSI No
                                                                            • SSatisfaction with Top Management
                                                                            • NNo of Respondents
                                                                            • PPercentage
                                                                            • 11
                                                                            • HHighly satisfied
                                                                            • 226
                                                                            • 226
                                                                            • 22
                                                                            • SSatisfied
                                                                            • 551
                                                                            • 551
                                                                            • 33
                                                                            • NNeither Satisfied nor Dissatisfied
                                                                            • 117
                                                                            • 117
                                                                            • 44
                                                                            • DDissatisfied
                                                                            • 006
                                                                            • 006
                                                                            • 55
                                                                            • HHighly dissatisfied
                                                                            • 000
                                                                            • 000
                                                                            • Total
                                                                            • 1100
                                                                            • 1100
                                                                            • SSI No
                                                                            • JJob Satisfaction
                                                                            • NNo of Respondents
                                                                            • PPercentage
                                                                            • 11
                                                                            • HHighly satisfied
                                                                            • 222
                                                                            • 222
                                                                            • 22
                                                                            • SSatisfied
                                                                            • 556
                                                                            • 556
                                                                            • 33
                                                                            • NNeither Satisfied nor Dissatisfied
                                                                            • 116
                                                                            • 116
                                                                            • 44
                                                                            • DDissatisfied
                                                                            • 007
                                                                            • 007
                                                                            • 55
                                                                            • HHighly Dissatisfied
                                                                            • 000
                                                                            • 000
                                                                            • Total
                                                                            • 1100
                                                                            • 1100
                                                                            • SSI No
                                                                            • DDevelopment of Skills and Talents
                                                                            • NNo of Respondents
                                                                            • PPercentage
                                                                            • 1 1
                                                                            • HHighly Agree
                                                                            • 112
                                                                            • 112
                                                                            • 22
                                                                            • AAgree
                                                                            • 552
                                                                            • 552
                                                                            • 33
                                                                            • NNeither Agree nor Disagree
                                                                            • 228
                                                                            • 228
                                                                            • 44
                                                                            • DDisagree
                                                                            • 006
                                                                            • 006
                                                                            • 55
                                                                            • HHighly Disagree
                                                                            • 002
                                                                            • 002
                                                                            • Total
                                                                            • 1100
                                                                            • 1100
                                                                            • SSI No
                                                                            • WWelfare Facilities
                                                                            • NNo of Respondents
                                                                            • PPercentage
                                                                            • 11
                                                                            • HHighly satisfied
                                                                            • 009
                                                                            • 909
                                                                            • 22
                                                                            • SSatisfied
                                                                            • 557
                                                                            • 557
                                                                            • 33
                                                                            • NNeither Satisfied nor Dissatisfied
                                                                            • 229
                                                                            • 229
                                                                            • 44
                                                                            • DDissatisfied
                                                                            • 505
                                                                            • 005
                                                                            • 55
                                                                            • HHighly Dissatisfied
                                                                            • 000
                                                                            • 000
                                                                            • Total
                                                                            • 1100
                                                                            • 1100
                                                                              • SUMMARY
                                                                              • RECOMMENDATIONS
                                                                              • BIBLIOGRAPHY

                                                                          37

                                                                          help reinforce the learning of their team members This signals that our leadership team is taking

                                                                          an active interest in professional development and its connection to employee commitment

                                                                          As BrightPoint continues to increase focus on employee engagement the organization will grow

                                                                          stronger and maintain a substantial advantage over our competition Our employees possess the

                                                                          knowledge experience and resiliency to respond quickly to the demands of the marketplace and

                                                                          through their genuine commitment will deliver what our customers want with increasing

                                                                          efficiency and effectiveness Our responsibility is value-creation by growing our business and

                                                                          maintaining high levels of customer service and loyalty We believe the best way to accomplish

                                                                          this is through a strong committed and engaged workforce

                                                                          Performance Model Adopted At Mohali Plant

                                                                          38

                                                                          Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                                                                          39

                                                                          Recruiting

                                                                          The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                                                                          applicants also can influence future employeesrsquo engagement and commitment If your firm has

                                                                          designed jobs specifically to engage employees then organization want to ensure that recruiting

                                                                          ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                                                                          skilled team environment or minimal supervision Applicants who notice and respond to these

                                                                          ads will more likely be motivated by these features Also consider how organization might best

                                                                          seek candidates from inside your organization When Organisation recruit existing employees for

                                                                          desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                                                                          commitment (by providing growth and advancement opportunities to employees in return for

                                                                          their loyalty) If Organisation recruit from outside when qualified internal candidates are

                                                                          available Organization may unwittingly suggest to current employees that your company is not

                                                                          willing to reciprocate their commitment Existing staff may then begin questioning their own

                                                                          commitment to the firm By contrast organisation recruit external candidates to both the job and

                                                                          your organization For these candidates ensure that recruiting messages highlight attractive job

                                                                          features organizational values and commitment reciprocity That is in return for performance

                                                                          and dedication your company offers competitive pay and benefits flexible work hours and

                                                                          learning and career advancement opportunities Also remember that prospective employees have

                                                                          multiple commitments You will inevitably have to compete with those commitments as

                                                                          organization try to attract candidates to your firm Most people find it easier to make a new

                                                                          commitment when it is compatible with their other obligations For example you boost your

                                                                          chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                                                                          work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                                                                          Commitmentrdquo

                                                                          40

                                                                          Employee Selection

                                                                          Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                                                                          fill available positions When organisation select the right individuals for the right jobs new

                                                                          hires carry out their work more smoothly and experience fewer performance problems The

                                                                          result Greater enjoyment ofmdashand engagement inmdashthe job

                                                                          To enhance engagement through your selection of employees identify those candidates who are

                                                                          best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                                                                          that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                                                                          they know about the role and having them provide work samples Most candidates will view

                                                                          these techniques more positively than tests with less apparent relevance such as personality and

                                                                          integrity assessments Successful candidates feel good about having ldquopassed the test and see

                                                                          company as careful and capable for having selected them A positive initial impression of an

                                                                          employer encourages growth of long-term commitment

                                                                          Training and Development

                                                                          Training and development can serve as additional levers for enhancing engagement and

                                                                          commitment For new hires training usually begins with orientation Orientation presents several

                                                                          important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                                                                          important it gives you a chance to encourage employee engagement by explaining how the new

                                                                          hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                                                                          Electronics describe how r company is organized introduce the new employee to his or her co-

                                                                          workers give the person a tour of the area where he or she will be working and explain safety

                                                                          regulations and other procedural matters In short you foster person-organization fitmdashvital for

                                                                          developing productive and dedicated employees Through training you help new and current

                                                                          41

                                                                          employees acquire the knowledge and skills they need to perform their jobs And employees who

                                                                          enhance their skills through training are more likely to engage fully in their work because they

                                                                          derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                                                                          company as well as their own employability in the job market In addition most companies offer

                                                                          higher wages for skilled workers to compensate them for their greater value and to discourage

                                                                          turnover

                                                                          Compensation

                                                                          Like the HR practices discussed above compensation can powerfully influence employee

                                                                          engagement and commitment Some compensation components encourage commitment to

                                                                          employers while others motivate engagement in the job It is possible to stimulate one and not

                                                                          the other though itrsquos generally better to foster both For example a company that offers a strong

                                                                          performance incentive system but no retirement plan will probably realize exceptional

                                                                          engagement from its workers however they may eventually commit themselves to another

                                                                          company that does offer a good retirement plan Meanwhile an organization that offers generous

                                                                          retirement benefits but a traditional seniority-based pay grade system may have committed

                                                                          employees however these workers might deliver pedestrian performance as they bide their time

                                                                          until retirement In designing compensation plans you therefore need to consider employee

                                                                          engagement and commitment strategically

                                                                          Encourage managers to include employees in the goal-setting process This technique helps to

                                                                          ensure that workers understand the goals It also promotes acceptance of challenging objectives

                                                                          because people generally feel more committed to goals they have helped define In addition

                                                                          consider how you and other managers will recognize and encourage contributions that exceed

                                                                          expectations For example when a piece of equipment malfunctions Joe finds other ways to

                                                                          maintain production rather than merely shutting down the machine and waiting for the

                                                                          42

                                                                          maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                                                          offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                                                          up Performance management processes operate on a continuous basis Therefore they provide

                                                                          perhaps the best ongoing opportunities for employers to foster employee engagement and

                                                                          commitment For example managers can use routine discussions about performance and

                                                                          feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                                                          which tasks are most challenging During such discussions managers also can define what going

                                                                          above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                                                          contributions An employeersquos aspirations and career goals can receive careful attention during

                                                                          performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                                                          can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                                                          your organization and the employeersquos other life commitments Through such means the

                                                                          organization personalizes its relationship to each employee and provides support while also

                                                                          expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                                                          To further engage employees and win their commitment through your performance management

                                                                          programs consider how to treat your organizationrsquos most experienced employees In many cases

                                                                          these employees understand the intricacies of a job better than their supervisors or managers do

                                                                          By virtue of long identification with your organization they may be deeply committed to high-

                                                                          level goals They use their expertise to contribute in ways that newer employees simply cannot

                                                                          match But many of them also may be planning to retire soon especially if they are from the

                                                                          ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                                                          a performance management system that recognizes and rewards proactive sharing of knowledge

                                                                          and expertise among co-workers For example create knowledge repositories or learning

                                                                          histories that can be stored in databases that employees can access and then create incentives

                                                                          43

                                                                          for people who contribute to and use these repositories Of course effective performance

                                                                          management systems also identify employees who are not meeting expectations Failing to

                                                                          address problem performance can erode other employeesrsquo engagement and commitment as their

                                                                          workloads increase and they conclude that the company is willing to tolerate poor performance

                                                                          If feedback coaching and remedial training are of little avail the manager may need to move the

                                                                          person to a different position within the company where he or she can make a more valuable

                                                                          contribution or let the individual go if there is no good match elsewhere in the organization

                                                                          44

                                                                          Chapter-V

                                                                          RESEARCH METHODOLOGY

                                                                          The basic task of research is to generate accurate information for use in decision-making

                                                                          Research can be defined as the systematic and objective process of gathering recording and

                                                                          analyzing data for aid in making business decisions As the project involves analyzing of

                                                                          45

                                                                          financial structure the research is exploratory in nature covering financial parameters and come

                                                                          of the important ratios to carry out research There are basically two techniques adopted for

                                                                          obtaining information

                                                                          Primary Data

                                                                          Secondary Data

                                                                          Primary Data is gathered specifically for the project at hand through personal interviews with

                                                                          the accounts officers

                                                                          Sample Size = 100 Employees

                                                                          Secondary data is previously collected and assembled for some project other than the one at

                                                                          hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                                                          less expensive than the primary date

                                                                          Secondary Data can be obtained from both external and internal sources

                                                                          External data may be collected from books and periodicals government sources media and other

                                                                          commercial sources

                                                                          Internal data is that secondary data which is created recorded or generated by the organization

                                                                          As the project is explanatory in nature secondary data is collected from the reports of the

                                                                          company books journals and interest Secondary data is gathered from annual reports official

                                                                          records and standing orders of the units

                                                                          CHAPTER - VI

                                                                          DATA ANALYSIS AND INTERPRETATION

                                                                          46

                                                                          The data after collection is to be processed and analyzed in accordance with the outline

                                                                          and down for the purpose at the time of developing research plan

                                                                          Technically speaking processing implies editing coding classification and tabulation of

                                                                          collected data so that they are amenable to analysis The term analysis refers to the computation

                                                                          of certain measures along with searching for pattern groups Thus in the process of analysis

                                                                          relationship or difference should be subjected to statistical tests of significance to determine with

                                                                          what validity data can be said to indicate any conclusions

                                                                          The analysis of data in a general way involves a number of closely related operations

                                                                          which are performed with the purpose of summarizing the collected data and organizing them in

                                                                          such a manner that they answer the research questions In this study the researcher followed

                                                                          above process carefully and it is presented in this chapter

                                                                          47

                                                                          Table 41 ndash To know the department in which employees are belongs to

                                                                          S

                                                                          ou rc

                                                                          e

                                                                          survey data

                                                                          Inference

                                                                          From the above table it shows that 35 of employees are belongs to

                                                                          production department

                                                                          FIGURE 41

                                                                          S

                                                                          SI No

                                                                          D

                                                                          Department

                                                                          N

                                                                          No of Respondents

                                                                          P

                                                                          Percentage

                                                                          1

                                                                          1

                                                                          M

                                                                          Mechanical

                                                                          3

                                                                          30

                                                                          3

                                                                          30

                                                                          2

                                                                          2

                                                                          E

                                                                          Electrical

                                                                          2

                                                                          25

                                                                          2

                                                                          25

                                                                          3

                                                                          3

                                                                          P

                                                                          Production

                                                                          3

                                                                          35

                                                                          3

                                                                          35

                                                                          4

                                                                          4

                                                                          O

                                                                          Others

                                                                          1

                                                                          10

                                                                          1

                                                                          10

                                                                          T

                                                                          Total

                                                                          1

                                                                          100

                                                                          1

                                                                          100

                                                                          48

                                                                          REPRESENTS THE DEPARTMENT

                                                                          Table 42 ndash To know working experience of the employees

                                                                          Source survey data

                                                                          Inference

                                                                          From the above table it shows that 34 of the employees have 4 ndash 6

                                                                          years experience

                                                                          S

                                                                          SI No

                                                                          W

                                                                          Work Experience

                                                                          N

                                                                          No of Respondents

                                                                          P

                                                                          Percentage

                                                                          1

                                                                          1

                                                                          B

                                                                          Below 2 years

                                                                          1

                                                                          33

                                                                          1

                                                                          13

                                                                          2

                                                                          2

                                                                          2

                                                                          2ndash 4 years

                                                                          3

                                                                          30

                                                                          3

                                                                          30

                                                                          3

                                                                          3

                                                                          4

                                                                          4ndash 6 years

                                                                          3

                                                                          34

                                                                          3

                                                                          34

                                                                          4

                                                                          4

                                                                          A

                                                                          Above 6 years

                                                                          2

                                                                          23

                                                                          2

                                                                          23

                                                                          T

                                                                          otal

                                                                          1

                                                                          100

                                                                          1

                                                                          100

                                                                          49

                                                                          FIGURE 42

                                                                          REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                                                          Table 43 ndash To know the physical working environment

                                                                          S

                                                                          SI No

                                                                          W

                                                                          Working Environment

                                                                          N

                                                                          No of Respondents

                                                                          P

                                                                          Percentage

                                                                          1

                                                                          1

                                                                          E

                                                                          Excellent

                                                                          1

                                                                          12

                                                                          1

                                                                          12

                                                                          2

                                                                          2

                                                                          G

                                                                          Good

                                                                          5

                                                                          57

                                                                          5

                                                                          57

                                                                          3

                                                                          3

                                                                          F

                                                                          Fair

                                                                          2

                                                                          28

                                                                          2

                                                                          28

                                                                          4

                                                                          4

                                                                          P

                                                                          Poor

                                                                          0

                                                                          03

                                                                          0

                                                                          33

                                                                          5

                                                                          5

                                                                          V

                                                                          Very Poor

                                                                          0

                                                                          00

                                                                          0

                                                                          00

                                                                          T

                                                                          Total

                                                                          1

                                                                          100

                                                                          1

                                                                          100

                                                                          Source survey data

                                                                          Inference

                                                                          From the above table it shows that 57 of the employees were feeling good about the working environment

                                                                          50

                                                                          FIGURE 43

                                                                          REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                                          51

                                                                          Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                                          S

                                                                          SI No

                                                                          N

                                                                          Non-Monitory Benefits offered

                                                                          to Employees

                                                                          N

                                                                          No of Respondents

                                                                          P

                                                                          Percentage

                                                                          1

                                                                          1

                                                                          H

                                                                          Highly Satisfied

                                                                          1

                                                                          14

                                                                          1

                                                                          14

                                                                          2

                                                                          2

                                                                          S

                                                                          Satisfied

                                                                          5

                                                                          54

                                                                          5

                                                                          54

                                                                          3

                                                                          3

                                                                          N

                                                                          Neither Satisfied nor Dissatisfied

                                                                          2

                                                                          25

                                                                          2

                                                                          25

                                                                          4

                                                                          4

                                                                          D

                                                                          Dissatisfied

                                                                          0

                                                                          05

                                                                          0

                                                                          05

                                                                          5

                                                                          5

                                                                          H

                                                                          Highly Dissatisfied

                                                                          0

                                                                          02

                                                                          0

                                                                          02

                                                                          Total 1

                                                                          100

                                                                          1

                                                                          100

                                                                          Source survey data

                                                                          Inference

                                                                          From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                                          FIGURE 44

                                                                          REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                                          52

                                                                          Table 45 ndash To know the satisfaction level of respondents towards the work

                                                                          assigned

                                                                          Source survey dataInference

                                                                          From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                                          FIGURE 45

                                                                          S

                                                                          SI No

                                                                          A

                                                                          Amount of Work

                                                                          N

                                                                          No of Respondents

                                                                          P

                                                                          Percentage

                                                                          1

                                                                          1

                                                                          H

                                                                          Highly satisfied

                                                                          2

                                                                          20

                                                                          2

                                                                          20

                                                                          2

                                                                          2

                                                                          S

                                                                          Satisfied

                                                                          4

                                                                          45

                                                                          4

                                                                          45

                                                                          3

                                                                          3

                                                                          N

                                                                          Neither Satisfied nor Dissatisfied

                                                                          1

                                                                          12

                                                                          1

                                                                          12

                                                                          4

                                                                          4

                                                                          D

                                                                          Dissatisfied

                                                                          1

                                                                          18

                                                                          1

                                                                          18

                                                                          5

                                                                          5

                                                                          H

                                                                          Highly Dissatisfied

                                                                          0

                                                                          06

                                                                          0

                                                                          06

                                                                          Total 1

                                                                          100

                                                                          1

                                                                          100

                                                                          53

                                                                          REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                                          54

                                                                          Table 46 ndash Opinion about the career development programme in their organisation

                                                                          S

                                                                          SI No

                                                                          C

                                                                          Career Development

                                                                          N

                                                                          No of Respondents

                                                                          P

                                                                          Percentage

                                                                          H

                                                                          Highly satisfied

                                                                          1

                                                                          12

                                                                          1

                                                                          12

                                                                          S

                                                                          Satisfied

                                                                          5

                                                                          56

                                                                          5

                                                                          56

                                                                          N

                                                                          Neither Satisfied nor Dissatisfied

                                                                          2

                                                                          22

                                                                          2

                                                                          22

                                                                          D

                                                                          Dissatisfied

                                                                          1

                                                                          10

                                                                          1

                                                                          10

                                                                          H

                                                                          Highly Dissatisfied

                                                                          0

                                                                          00

                                                                          0

                                                                          00

                                                                          Total 1

                                                                          100

                                                                          1

                                                                          100

                                                                          Source survey data

                                                                          Inference

                                                                          From the above table it shows that 56 of the employees were satisfied

                                                                          with the opinion about the carrier development programme in their organisation

                                                                          FIGURE 46

                                                                          REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                                          PROGRAMME IN THEIR ORGANISATION

                                                                          55

                                                                          Table 47 ndash To know the cooperation of co-workers

                                                                          S

                                                                          SI No

                                                                          C

                                                                          Co-operation of Workers

                                                                          N

                                                                          No of Respondents

                                                                          P

                                                                          Percentage

                                                                          1

                                                                          1

                                                                          H

                                                                          Highly satisfied

                                                                          2

                                                                          20

                                                                          2

                                                                          20

                                                                          2

                                                                          2

                                                                          S

                                                                          Satisfied

                                                                          6

                                                                          66

                                                                          6

                                                                          66

                                                                          3

                                                                          3

                                                                          N

                                                                          Neither Satisfied nor Dissatisfied

                                                                          1

                                                                          11

                                                                          1

                                                                          11

                                                                          4

                                                                          4

                                                                          D

                                                                          Dissatisfied

                                                                          0

                                                                          03

                                                                          0

                                                                          03

                                                                          5

                                                                          5

                                                                          H

                                                                          Highly Dissatisfied

                                                                          0

                                                                          00

                                                                          0

                                                                          00

                                                                          Total 1

                                                                          100

                                                                          1

                                                                          100

                                                                          Source survey data

                                                                          Inference

                                                                          From the above table it shows that 66 of the employees were satisfied

                                                                          with the cooperation of co-workers

                                                                          FIGURE 47

                                                                          56

                                                                          REPRESENTS THE COOPERATION OF CO-WORKERS

                                                                          57

                                                                          Table 48 ndash To know the satisfaction of Respondents with top management

                                                                          S

                                                                          SI No

                                                                          S

                                                                          Satisfaction with Top

                                                                          Management

                                                                          N

                                                                          No of Respondents

                                                                          P

                                                                          Percentage

                                                                          1

                                                                          1

                                                                          H

                                                                          Highly satisfied

                                                                          2

                                                                          26

                                                                          2

                                                                          26

                                                                          2

                                                                          2

                                                                          S

                                                                          Satisfied

                                                                          5

                                                                          51

                                                                          5

                                                                          51

                                                                          3

                                                                          3

                                                                          N

                                                                          Neither Satisfied nor Dissatisfied

                                                                          1

                                                                          17

                                                                          1

                                                                          17

                                                                          4

                                                                          4

                                                                          D

                                                                          Dissatisfied

                                                                          0

                                                                          06

                                                                          0

                                                                          06

                                                                          5

                                                                          5

                                                                          H

                                                                          Highly dissatisfied

                                                                          0

                                                                          00

                                                                          0

                                                                          00

                                                                          Total 1

                                                                          100

                                                                          1

                                                                          100

                                                                          Source survey data

                                                                          Inference

                                                                          From the above table it shows that 51 of the employees were satisfied with the top management

                                                                          FIGURE 48

                                                                          58

                                                                          REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                          Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                          Source survey data

                                                                          Inference

                                                                          From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                          S

                                                                          SI

                                                                          No

                                                                          S

                                                                          Satisfaction with Subordinates

                                                                          N

                                                                          No of Respondents

                                                                          P

                                                                          Percentage

                                                                          1

                                                                          1

                                                                          H

                                                                          Highly satisfied

                                                                          1

                                                                          12

                                                                          1

                                                                          12

                                                                          2

                                                                          2

                                                                          S

                                                                          Satisfied

                                                                          6

                                                                          67

                                                                          6

                                                                          67

                                                                          2

                                                                          3

                                                                          N

                                                                          Neither Satisfied nor Dissatisfied

                                                                          1

                                                                          14

                                                                          1

                                                                          14

                                                                          4

                                                                          D

                                                                          Dissatisfied

                                                                          0

                                                                          07

                                                                          0

                                                                          07

                                                                          5

                                                                          5

                                                                          H

                                                                          Highly Dissatisfied

                                                                          0

                                                                          00

                                                                          0

                                                                          00

                                                                          Total 1

                                                                          100

                                                                          1

                                                                          100

                                                                          59

                                                                          FIGURE 49

                                                                          REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                          60

                                                                          Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                          S

                                                                          SI No

                                                                          J

                                                                          Job Satisfaction

                                                                          N

                                                                          No of Respondents

                                                                          P

                                                                          Percentage

                                                                          1

                                                                          1

                                                                          H

                                                                          Highly satisfied

                                                                          2

                                                                          22

                                                                          2

                                                                          22

                                                                          2

                                                                          2

                                                                          S

                                                                          Satisfied

                                                                          5

                                                                          56

                                                                          5

                                                                          56

                                                                          3

                                                                          3

                                                                          N

                                                                          Neither Satisfied nor Dissatisfied

                                                                          1

                                                                          16

                                                                          1

                                                                          16

                                                                          4

                                                                          4

                                                                          D

                                                                          Dissatisfied

                                                                          0

                                                                          07

                                                                          0

                                                                          07

                                                                          5

                                                                          5

                                                                          H

                                                                          Highly Dissatisfied

                                                                          0

                                                                          00

                                                                          0

                                                                          00

                                                                          Total 1

                                                                          100

                                                                          1

                                                                          100

                                                                          Source survey dataInference

                                                                          From the above table it shows that 56 of the employees were satisfied with their job

                                                                          FIGURE 410

                                                                          61

                                                                          REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                          Table 411 ndash To know whether there is any job pressure in their work

                                                                          Source survey data

                                                                          Inference

                                                                          From the above table it shows that 72 of employees said there is job pressure in their work

                                                                          FIGURE 411

                                                                          REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                          S

                                                                          SI No

                                                                          J

                                                                          Job Pressure

                                                                          N

                                                                          No of Respondents

                                                                          P

                                                                          Percentage

                                                                          1

                                                                          1

                                                                          Y

                                                                          Yes

                                                                          7

                                                                          72

                                                                          7

                                                                          72

                                                                          2

                                                                          2

                                                                          N

                                                                          No

                                                                          2

                                                                          28

                                                                          2

                                                                          28

                                                                          T

                                                                          Total

                                                                          1

                                                                          100

                                                                          1

                                                                          100

                                                                          62

                                                                          Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                          amp talents

                                                                          S

                                                                          SI No

                                                                          D

                                                                          Development of Skills and

                                                                          Talents

                                                                          N

                                                                          No of Respondents

                                                                          P

                                                                          Percentage

                                                                          1

                                                                          1

                                                                          H

                                                                          Highly Agree

                                                                          1

                                                                          12

                                                                          1

                                                                          12

                                                                          2

                                                                          2

                                                                          A

                                                                          Agree

                                                                          5

                                                                          52

                                                                          5

                                                                          52

                                                                          3

                                                                          3

                                                                          N

                                                                          Neither Agree nor Disagree

                                                                          2

                                                                          28

                                                                          2

                                                                          28

                                                                          4

                                                                          4

                                                                          D

                                                                          Disagree

                                                                          0

                                                                          06

                                                                          0

                                                                          06

                                                                          5

                                                                          5

                                                                          H

                                                                          Highly Disagree

                                                                          0

                                                                          02

                                                                          0

                                                                          02

                                                                          Total 1

                                                                          100

                                                                          1

                                                                          100

                                                                          Source survey data

                                                                          Inference

                                                                          From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                          63

                                                                          FIRGURE 412

                                                                          REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                          64

                                                                          Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                          S

                                                                          SI No

                                                                          W

                                                                          Welfare Facilities

                                                                          N

                                                                          No of Respondents

                                                                          P

                                                                          Percentage

                                                                          1

                                                                          1

                                                                          H

                                                                          Highly satisfied

                                                                          0

                                                                          09

                                                                          9

                                                                          09

                                                                          2

                                                                          2

                                                                          S

                                                                          Satisfied

                                                                          5

                                                                          57

                                                                          5

                                                                          57

                                                                          3

                                                                          3

                                                                          N

                                                                          Neither Satisfied nor Dissatisfied

                                                                          2

                                                                          29

                                                                          2

                                                                          29

                                                                          4

                                                                          4

                                                                          D

                                                                          Dissatisfied

                                                                          5

                                                                          05

                                                                          0

                                                                          05

                                                                          5

                                                                          5

                                                                          H

                                                                          Highly Dissatisfied

                                                                          0

                                                                          00

                                                                          0

                                                                          00

                                                                          Total 1

                                                                          100

                                                                          1

                                                                          100

                                                                          Source survey data

                                                                          Inference

                                                                          From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                          FIGURE 413

                                                                          REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                          65

                                                                          Table 414 ndash To know the employee satisfaction towards the salary

                                                                          Source survey data

                                                                          Inference

                                                                          From the above table it shows that 67 of the employees were satisfied

                                                                          with their salary

                                                                          FIGURE 414

                                                                          REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                          S

                                                                          SI No

                                                                          P

                                                                          Payment Satisfaction

                                                                          N

                                                                          No of Respondents

                                                                          P

                                                                          Percentage

                                                                          1

                                                                          1

                                                                          Y

                                                                          Yes

                                                                          6

                                                                          67

                                                                          6

                                                                          67

                                                                          2

                                                                          2

                                                                          N

                                                                          No

                                                                          3

                                                                          33

                                                                          3

                                                                          33

                                                                          T

                                                                          otal

                                                                          1

                                                                          100

                                                                          1

                                                                          100

                                                                          66

                                                                          Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                          Organisation

                                                                          Source survey data

                                                                          Inference

                                                                          From the above table it shows that 59 of the employees were willing to

                                                                          continue in this organisation

                                                                          FIGURE 415

                                                                          REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                          S

                                                                          SI No

                                                                          W

                                                                          Willingness to Work

                                                                          N

                                                                          No of Respondents

                                                                          P

                                                                          Percentage

                                                                          1

                                                                          1

                                                                          Y

                                                                          Yes

                                                                          5

                                                                          59

                                                                          5

                                                                          59

                                                                          2

                                                                          2

                                                                          N

                                                                          No

                                                                          4

                                                                          41

                                                                          4

                                                                          41

                                                                          T

                                                                          Total

                                                                          1

                                                                          00

                                                                          1

                                                                          00

                                                                          67

                                                                          CHI-SQUARE METHOD

                                                                          The chi square test is one of the simplest and most widely used non-

                                                                          parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                          if categorical data shows dependency or the two classifications are independent It can

                                                                          also be used to make comparisons between theoretical population and actual data

                                                                          when categories are used

                                                                          n

                                                                          Chi square χsup2= sum (O-E) sup2 E

                                                                          i =1

                                                                          Where O= observed frequency

                                                                          E= expected frequency

                                                                          68

                                                                          OBSERVED FREQUENCY

                                                                          Table 419 shows the relationship between the department and the job satisfaction

                                                                          Over All

                                                                          Job

                                                                          SatisfactionHighly

                                                                          SatisfiedSatisfied

                                                                          Neither

                                                                          Satisfied nor

                                                                          Dissatisfied

                                                                          DissatisfiedHighly

                                                                          Dissatisfied

                                                                          Sub

                                                                          Total

                                                                          Mechanical 5 6 14 3 2 30

                                                                          Electrical 6 8 6 3 2 25

                                                                          Production 9 13 7 4 2 35

                                                                          Others 2 3 2 2 1 10

                                                                          Sub Total 22 30 29 12 7 100

                                                                          69

                                                                          EXPECTED FREQUENCY

                                                                          Over All

                                                                          Job

                                                                          SatisfactionHighly

                                                                          SatisfiedSatisfied

                                                                          Neither

                                                                          Satisfied nor

                                                                          Dissatisfied

                                                                          DissatisfiedHighly

                                                                          Dissatisfied

                                                                          Sub

                                                                          Total

                                                                          Mechanical 7 8 9 4 2 30

                                                                          Electrical 5 8 7 3 2 25

                                                                          Production 8 11 10 4 2 35

                                                                          Others 2 3 3 1 1 10

                                                                          Sub Total 22 30 29 12 7 100

                                                                          Null Hypothesis (Ho)

                                                                          There is no significant difference between the department and the job satisfaction

                                                                          Alternative Hypothesis (Ho)

                                                                          There is significant difference between the job satisfaction

                                                                          Co Relation

                                                                          70

                                                                          Chapter-V

                                                                          CONCLUSIONS AND

                                                                          RECOMMENDATIONS

                                                                          71

                                                                          CONCLUSION

                                                                          On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                          Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                          General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                          Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                          environment of the company is very healthy The visitors feel happy after the campus

                                                                          Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                          indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                          building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                          Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                          its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                          position by channelising these internal accruals to fund its expansion programmes

                                                                          Working results PTL has registered a handsome and constant growth in its profits because

                                                                          of a brisk demand for new and better technology electronic items None of the other electronic

                                                                          company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                          However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                          velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                          72

                                                                          SUMMARY

                                                                          According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                          employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                          development and having a best friend at work

                                                                          Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                          than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                          employees may just start whistling while they work It is up to me The corporate culture or

                                                                          financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                          that is completely in your control

                                                                          Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                          more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                          do more with less keeping quality employees becomes even more critical As a manager it is

                                                                          your job to bond your best people to your company through recognition And you also must help

                                                                          direct and motivate your core performers

                                                                          Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                          earn big returns For example remember your employees birthdays and work anniversaries find

                                                                          out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                          spend time with their kids) make the most of your formal service awards with some preparation

                                                                          and a group presentation walk around your department every day and talk to your

                                                                          people and thank them sincerely and often

                                                                          73

                                                                          Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                          You do great work actually can have the opposite effect and leave your employees wondering

                                                                          Does he have any idea what I really do around here Specific praise links individual

                                                                          accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                          customer complaint Great work As you know we value quick resolutions of problems as

                                                                          one of our core strategies

                                                                          Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                          college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                          your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                          high-impact performers report that they left their last job because No one ever asked me to

                                                                          stay

                                                                          Forget cash

                                                                          Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                          offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                          work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                          recognized and involved they are much less likely to keep asking about money

                                                                          Recognize

                                                                          Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                          largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                          at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                          much too long to recognize and you probably are losing people you do not need to

                                                                          74

                                                                          Recognition works

                                                                          Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                          performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                          ways that build high commitment typically are on the order of 30 to 50 percent

                                                                          Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                          Learn to recognize your employees for their efforts thank them often and reward their

                                                                          achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                          their jobs again Chances are you will work together happily ever after

                                                                          So there is direct relation with employee satisfaction and their commitment towards the

                                                                          organization and it is also clear from the above discussion that only monetary elements are not

                                                                          sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                          and other moral value

                                                                          75

                                                                          RECOMMENDATIONS

                                                                          PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                          minimize its cost of production With this increase in capacity utilization the total cost

                                                                          will spread over more units thereby decreasing the per unit cost

                                                                          PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                          period is quite high in case of debtors as compared to creditors it should be more or less

                                                                          equal as it will help in improving company liquidity

                                                                          PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                          business as it accounts very less as compare to other businesses of Philips

                                                                          Another recommendation for Mohali plant is about the HR department that is they

                                                                          should appoint permanent and skilled workers as against casual workers which generally add

                                                                          up to the profit of the company

                                                                          76

                                                                          BIBLIOGRAPHY

                                                                          1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                          2 Monthly Journals of Philips Electronics India Ltd

                                                                          3 Authentic Leadership Medtronic CEO Bill George

                                                                          4 wwwindiaphilipscom

                                                                          5 wwwwikipediacom

                                                                          6 httpwwwemployeecommitmentcom

                                                                          7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                          8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                          9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                          77

                                                                          Questionnaire

                                                                          Name __________________________________________________________

                                                                          Age______________________________ Gender _______________________

                                                                          Qualification _______________________ Contact No ___________________

                                                                          Q1 In which department you are working

                                                                          Electrical Production Mechanical Other

                                                                          Q2 What is your working experience

                                                                          gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                          Q3 How You like the physical Working Environment of the organization

                                                                          Excellent Good Fair Poor Very Poor

                                                                          Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                          Highly Dissatisfied Dissatisfied

                                                                          Q5 Are you satisfied with your work

                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                          Highly Dissatisfied Dissatisfied

                                                                          Q6 Are you satisfied with the career development programe of the company

                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                          Highly Dissatisfied Dissatisfied

                                                                          Q7 Is other staff of the organization is co-operative with you

                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                          Highly Dissatisfied Dissatisfied

                                                                          Q8 Are you satisfied with top level management

                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                          Highly Dissatisfied Dissatisfied

                                                                          78

                                                                          Q9 Are you satisfied with your subordinates

                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                          Highly Dissatisfied Dissatisfied

                                                                          Q10 Are you satisfied with the nature of the Job

                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                          Highly Dissatisfied Dissatisfied

                                                                          Q11 Do you have any Job Pressure in work

                                                                          Yes No

                                                                          Q12 Do you satisfied with the opportunities provided by the organisation

                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                          Highly Dissatisfied Dissatisfied

                                                                          Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                          Highly Dissatisfied Dissatisfied

                                                                          Q14 Are you satisfied towards your salary

                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                          Highly Dissatisfied Dissatisfied

                                                                          Q15 Are you committed towards the organisation

                                                                          Yes No

                                                                          Signature

                                                                          • SSI No
                                                                          • DDepartment
                                                                          • NNo of Respondents
                                                                          • PPercentage
                                                                          • 11
                                                                          • MMechanical
                                                                          • 330
                                                                          • 330
                                                                          • 22
                                                                          • EElectrical
                                                                          • 225
                                                                          • 225
                                                                          • 33
                                                                          • PProduction
                                                                          • 335
                                                                          • 335
                                                                          • 44
                                                                          • OOthers
                                                                          • 110
                                                                          • 110
                                                                          • TTotal
                                                                          • 1100
                                                                          • 1100
                                                                          • SSI No
                                                                          • WWork Experience
                                                                          • NNo of Respondents
                                                                          • PPercentage
                                                                          • 11
                                                                          • BBelow 2 years
                                                                          • 133
                                                                          • 113
                                                                          • 22
                                                                          • 2 2ndash 4 years
                                                                          • 330
                                                                          • 330
                                                                          • 33
                                                                          • 4 4ndash 6 years
                                                                          • 334
                                                                          • 334
                                                                          • 44
                                                                          • AAbove 6 years
                                                                          • 223
                                                                          • 223
                                                                          • Total
                                                                          • 1100
                                                                          • 1100
                                                                          • SSI No
                                                                          • AAmount of Work
                                                                          • NNo of Respondents
                                                                          • PPercentage
                                                                          • 11
                                                                          • HHighly satisfied
                                                                          • 220
                                                                          • 220
                                                                          • 22
                                                                          • SSatisfied
                                                                          • 445
                                                                          • 445
                                                                          • 33
                                                                          • NNeither Satisfied nor Dissatisfied
                                                                          • 112
                                                                          • 112
                                                                          • 44
                                                                          • DDissatisfied
                                                                          • 118
                                                                          • 118
                                                                          • 55
                                                                          • HHighly Dissatisfied
                                                                          • 006
                                                                          • 006
                                                                          • Total
                                                                          • 1100
                                                                          • 1100
                                                                          • SSI No
                                                                          • SSatisfaction with Subordinates
                                                                          • NNo of Respondents
                                                                          • PPercentage
                                                                          • 11
                                                                          • HHighly satisfied
                                                                          • 112
                                                                          • 112
                                                                          • 22
                                                                          • SSatisfied
                                                                          • 667
                                                                          • 667
                                                                          • 23
                                                                          • NNeither Satisfied nor Dissatisfied
                                                                          • 114
                                                                          • 114
                                                                          • 4
                                                                          • DDissatisfied
                                                                          • 007
                                                                          • 007
                                                                          • 55
                                                                          • HHighly Dissatisfied
                                                                          • 0 00
                                                                          • 000
                                                                          • Total
                                                                          • 1100
                                                                          • 1100
                                                                          • SSI No
                                                                          • JJob Pressure
                                                                          • NNo of Respondents
                                                                          • PPercentage
                                                                          • 11
                                                                          • YYes
                                                                          • 772
                                                                          • 772
                                                                          • 22
                                                                          • NNo
                                                                          • 228
                                                                          • 228
                                                                          • TTotal
                                                                          • 1100
                                                                          • 1100
                                                                          • SSI No
                                                                          • PPayment Satisfaction
                                                                          • NNo of Respondents
                                                                          • PPercentage
                                                                          • 11
                                                                          • YYes
                                                                          • 667
                                                                          • 667
                                                                          • 22
                                                                          • NNo
                                                                          • 333
                                                                          • 333
                                                                          • Total
                                                                          • 1100
                                                                          • 1100
                                                                          • SSI No
                                                                          • WWillingness to Work
                                                                          • NNo of Respondents
                                                                          • PPercentage
                                                                          • 11
                                                                          • YYes
                                                                          • 559
                                                                          • 559
                                                                          • 22
                                                                          • NNo
                                                                          • 441
                                                                          • 441
                                                                          • TTotal
                                                                          • 100
                                                                          • 100
                                                                            • MISSION amp VISION
                                                                            • Mission
                                                                            • Vision
                                                                            • Philips Electronics India Limited
                                                                              • SSI No
                                                                              • WWorking Environment
                                                                              • NNo of Respondents
                                                                              • PPercentage
                                                                              • 11
                                                                              • EExcellent
                                                                              • 112
                                                                              • 112
                                                                              • 22
                                                                              • GGood
                                                                              • 557
                                                                              • 557
                                                                              • 33
                                                                              • FFair
                                                                              • 228
                                                                              • 228
                                                                              • 44
                                                                              • PPoor
                                                                              • 003
                                                                              • 033
                                                                              • 55
                                                                              • VVery Poor
                                                                              • 000
                                                                              • 000
                                                                              • TTotal
                                                                              • 1100
                                                                              • 1100
                                                                              • SSI No
                                                                              • NNon-Monitory Benefits offered to Employees
                                                                              • NNo of Respondents
                                                                              • PPercentage
                                                                              • 11
                                                                              • HHighly Satisfied
                                                                              • 114
                                                                              • 114
                                                                              • 22
                                                                              • SSatisfied
                                                                              • 554
                                                                              • 554
                                                                              • 33
                                                                              • NNeither Satisfied nor Dissatisfied
                                                                              • 225
                                                                              • 225
                                                                              • 44
                                                                              • DDissatisfied
                                                                              • 005
                                                                              • 005
                                                                              • 55
                                                                              • HHighly Dissatisfied
                                                                              • 002
                                                                              • 002
                                                                              • Total
                                                                              • 1100
                                                                              • 1100
                                                                              • SSI No
                                                                              • CCareer Development
                                                                              • NNo of Respondents
                                                                              • PPercentage
                                                                              • HHighly satisfied
                                                                              • 112
                                                                              • 112
                                                                              • SSatisfied
                                                                              • 556
                                                                              • 556
                                                                              • NNeither Satisfied nor Dissatisfied
                                                                              • 222
                                                                              • 222
                                                                              • DDissatisfied
                                                                              • 110
                                                                              • 110
                                                                              • HHighly Dissatisfied
                                                                              • 000
                                                                              • 000
                                                                              • Total
                                                                              • 1100
                                                                              • 1100
                                                                              • SSI No
                                                                              • CCo-operation of Workers
                                                                              • NNo of Respondents
                                                                              • PPercentage
                                                                              • 11
                                                                              • HHighly satisfied
                                                                              • 220
                                                                              • 220
                                                                              • 22
                                                                              • SSatisfied
                                                                              • 666
                                                                              • 666
                                                                              • 33
                                                                              • NNeither Satisfied nor Dissatisfied
                                                                              • 111
                                                                              • 111
                                                                              • 44
                                                                              • DDissatisfied
                                                                              • 003
                                                                              • 003
                                                                              • 55
                                                                              • HHighly Dissatisfied
                                                                              • 000
                                                                              • 000
                                                                              • Total
                                                                              • 1100
                                                                              • 1100
                                                                              • SSI No
                                                                              • SSatisfaction with Top Management
                                                                              • NNo of Respondents
                                                                              • PPercentage
                                                                              • 11
                                                                              • HHighly satisfied
                                                                              • 226
                                                                              • 226
                                                                              • 22
                                                                              • SSatisfied
                                                                              • 551
                                                                              • 551
                                                                              • 33
                                                                              • NNeither Satisfied nor Dissatisfied
                                                                              • 117
                                                                              • 117
                                                                              • 44
                                                                              • DDissatisfied
                                                                              • 006
                                                                              • 006
                                                                              • 55
                                                                              • HHighly dissatisfied
                                                                              • 000
                                                                              • 000
                                                                              • Total
                                                                              • 1100
                                                                              • 1100
                                                                              • SSI No
                                                                              • JJob Satisfaction
                                                                              • NNo of Respondents
                                                                              • PPercentage
                                                                              • 11
                                                                              • HHighly satisfied
                                                                              • 222
                                                                              • 222
                                                                              • 22
                                                                              • SSatisfied
                                                                              • 556
                                                                              • 556
                                                                              • 33
                                                                              • NNeither Satisfied nor Dissatisfied
                                                                              • 116
                                                                              • 116
                                                                              • 44
                                                                              • DDissatisfied
                                                                              • 007
                                                                              • 007
                                                                              • 55
                                                                              • HHighly Dissatisfied
                                                                              • 000
                                                                              • 000
                                                                              • Total
                                                                              • 1100
                                                                              • 1100
                                                                              • SSI No
                                                                              • DDevelopment of Skills and Talents
                                                                              • NNo of Respondents
                                                                              • PPercentage
                                                                              • 1 1
                                                                              • HHighly Agree
                                                                              • 112
                                                                              • 112
                                                                              • 22
                                                                              • AAgree
                                                                              • 552
                                                                              • 552
                                                                              • 33
                                                                              • NNeither Agree nor Disagree
                                                                              • 228
                                                                              • 228
                                                                              • 44
                                                                              • DDisagree
                                                                              • 006
                                                                              • 006
                                                                              • 55
                                                                              • HHighly Disagree
                                                                              • 002
                                                                              • 002
                                                                              • Total
                                                                              • 1100
                                                                              • 1100
                                                                              • SSI No
                                                                              • WWelfare Facilities
                                                                              • NNo of Respondents
                                                                              • PPercentage
                                                                              • 11
                                                                              • HHighly satisfied
                                                                              • 009
                                                                              • 909
                                                                              • 22
                                                                              • SSatisfied
                                                                              • 557
                                                                              • 557
                                                                              • 33
                                                                              • NNeither Satisfied nor Dissatisfied
                                                                              • 229
                                                                              • 229
                                                                              • 44
                                                                              • DDissatisfied
                                                                              • 505
                                                                              • 005
                                                                              • 55
                                                                              • HHighly Dissatisfied
                                                                              • 000
                                                                              • 000
                                                                              • Total
                                                                              • 1100
                                                                              • 1100
                                                                                • SUMMARY
                                                                                • RECOMMENDATIONS
                                                                                • BIBLIOGRAPHY

                                                                            38

                                                                            Process adopted by Philips Electronics Mohali Plant for Job Satisfaction of Employee that leads commitment of the employees

                                                                            39

                                                                            Recruiting

                                                                            The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                                                                            applicants also can influence future employeesrsquo engagement and commitment If your firm has

                                                                            designed jobs specifically to engage employees then organization want to ensure that recruiting

                                                                            ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                                                                            skilled team environment or minimal supervision Applicants who notice and respond to these

                                                                            ads will more likely be motivated by these features Also consider how organization might best

                                                                            seek candidates from inside your organization When Organisation recruit existing employees for

                                                                            desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                                                                            commitment (by providing growth and advancement opportunities to employees in return for

                                                                            their loyalty) If Organisation recruit from outside when qualified internal candidates are

                                                                            available Organization may unwittingly suggest to current employees that your company is not

                                                                            willing to reciprocate their commitment Existing staff may then begin questioning their own

                                                                            commitment to the firm By contrast organisation recruit external candidates to both the job and

                                                                            your organization For these candidates ensure that recruiting messages highlight attractive job

                                                                            features organizational values and commitment reciprocity That is in return for performance

                                                                            and dedication your company offers competitive pay and benefits flexible work hours and

                                                                            learning and career advancement opportunities Also remember that prospective employees have

                                                                            multiple commitments You will inevitably have to compete with those commitments as

                                                                            organization try to attract candidates to your firm Most people find it easier to make a new

                                                                            commitment when it is compatible with their other obligations For example you boost your

                                                                            chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                                                                            work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                                                                            Commitmentrdquo

                                                                            40

                                                                            Employee Selection

                                                                            Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                                                                            fill available positions When organisation select the right individuals for the right jobs new

                                                                            hires carry out their work more smoothly and experience fewer performance problems The

                                                                            result Greater enjoyment ofmdashand engagement inmdashthe job

                                                                            To enhance engagement through your selection of employees identify those candidates who are

                                                                            best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                                                                            that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                                                                            they know about the role and having them provide work samples Most candidates will view

                                                                            these techniques more positively than tests with less apparent relevance such as personality and

                                                                            integrity assessments Successful candidates feel good about having ldquopassed the test and see

                                                                            company as careful and capable for having selected them A positive initial impression of an

                                                                            employer encourages growth of long-term commitment

                                                                            Training and Development

                                                                            Training and development can serve as additional levers for enhancing engagement and

                                                                            commitment For new hires training usually begins with orientation Orientation presents several

                                                                            important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                                                                            important it gives you a chance to encourage employee engagement by explaining how the new

                                                                            hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                                                                            Electronics describe how r company is organized introduce the new employee to his or her co-

                                                                            workers give the person a tour of the area where he or she will be working and explain safety

                                                                            regulations and other procedural matters In short you foster person-organization fitmdashvital for

                                                                            developing productive and dedicated employees Through training you help new and current

                                                                            41

                                                                            employees acquire the knowledge and skills they need to perform their jobs And employees who

                                                                            enhance their skills through training are more likely to engage fully in their work because they

                                                                            derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                                                                            company as well as their own employability in the job market In addition most companies offer

                                                                            higher wages for skilled workers to compensate them for their greater value and to discourage

                                                                            turnover

                                                                            Compensation

                                                                            Like the HR practices discussed above compensation can powerfully influence employee

                                                                            engagement and commitment Some compensation components encourage commitment to

                                                                            employers while others motivate engagement in the job It is possible to stimulate one and not

                                                                            the other though itrsquos generally better to foster both For example a company that offers a strong

                                                                            performance incentive system but no retirement plan will probably realize exceptional

                                                                            engagement from its workers however they may eventually commit themselves to another

                                                                            company that does offer a good retirement plan Meanwhile an organization that offers generous

                                                                            retirement benefits but a traditional seniority-based pay grade system may have committed

                                                                            employees however these workers might deliver pedestrian performance as they bide their time

                                                                            until retirement In designing compensation plans you therefore need to consider employee

                                                                            engagement and commitment strategically

                                                                            Encourage managers to include employees in the goal-setting process This technique helps to

                                                                            ensure that workers understand the goals It also promotes acceptance of challenging objectives

                                                                            because people generally feel more committed to goals they have helped define In addition

                                                                            consider how you and other managers will recognize and encourage contributions that exceed

                                                                            expectations For example when a piece of equipment malfunctions Joe finds other ways to

                                                                            maintain production rather than merely shutting down the machine and waiting for the

                                                                            42

                                                                            maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                                                            offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                                                            up Performance management processes operate on a continuous basis Therefore they provide

                                                                            perhaps the best ongoing opportunities for employers to foster employee engagement and

                                                                            commitment For example managers can use routine discussions about performance and

                                                                            feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                                                            which tasks are most challenging During such discussions managers also can define what going

                                                                            above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                                                            contributions An employeersquos aspirations and career goals can receive careful attention during

                                                                            performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                                                            can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                                                            your organization and the employeersquos other life commitments Through such means the

                                                                            organization personalizes its relationship to each employee and provides support while also

                                                                            expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                                                            To further engage employees and win their commitment through your performance management

                                                                            programs consider how to treat your organizationrsquos most experienced employees In many cases

                                                                            these employees understand the intricacies of a job better than their supervisors or managers do

                                                                            By virtue of long identification with your organization they may be deeply committed to high-

                                                                            level goals They use their expertise to contribute in ways that newer employees simply cannot

                                                                            match But many of them also may be planning to retire soon especially if they are from the

                                                                            ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                                                            a performance management system that recognizes and rewards proactive sharing of knowledge

                                                                            and expertise among co-workers For example create knowledge repositories or learning

                                                                            histories that can be stored in databases that employees can access and then create incentives

                                                                            43

                                                                            for people who contribute to and use these repositories Of course effective performance

                                                                            management systems also identify employees who are not meeting expectations Failing to

                                                                            address problem performance can erode other employeesrsquo engagement and commitment as their

                                                                            workloads increase and they conclude that the company is willing to tolerate poor performance

                                                                            If feedback coaching and remedial training are of little avail the manager may need to move the

                                                                            person to a different position within the company where he or she can make a more valuable

                                                                            contribution or let the individual go if there is no good match elsewhere in the organization

                                                                            44

                                                                            Chapter-V

                                                                            RESEARCH METHODOLOGY

                                                                            The basic task of research is to generate accurate information for use in decision-making

                                                                            Research can be defined as the systematic and objective process of gathering recording and

                                                                            analyzing data for aid in making business decisions As the project involves analyzing of

                                                                            45

                                                                            financial structure the research is exploratory in nature covering financial parameters and come

                                                                            of the important ratios to carry out research There are basically two techniques adopted for

                                                                            obtaining information

                                                                            Primary Data

                                                                            Secondary Data

                                                                            Primary Data is gathered specifically for the project at hand through personal interviews with

                                                                            the accounts officers

                                                                            Sample Size = 100 Employees

                                                                            Secondary data is previously collected and assembled for some project other than the one at

                                                                            hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                                                            less expensive than the primary date

                                                                            Secondary Data can be obtained from both external and internal sources

                                                                            External data may be collected from books and periodicals government sources media and other

                                                                            commercial sources

                                                                            Internal data is that secondary data which is created recorded or generated by the organization

                                                                            As the project is explanatory in nature secondary data is collected from the reports of the

                                                                            company books journals and interest Secondary data is gathered from annual reports official

                                                                            records and standing orders of the units

                                                                            CHAPTER - VI

                                                                            DATA ANALYSIS AND INTERPRETATION

                                                                            46

                                                                            The data after collection is to be processed and analyzed in accordance with the outline

                                                                            and down for the purpose at the time of developing research plan

                                                                            Technically speaking processing implies editing coding classification and tabulation of

                                                                            collected data so that they are amenable to analysis The term analysis refers to the computation

                                                                            of certain measures along with searching for pattern groups Thus in the process of analysis

                                                                            relationship or difference should be subjected to statistical tests of significance to determine with

                                                                            what validity data can be said to indicate any conclusions

                                                                            The analysis of data in a general way involves a number of closely related operations

                                                                            which are performed with the purpose of summarizing the collected data and organizing them in

                                                                            such a manner that they answer the research questions In this study the researcher followed

                                                                            above process carefully and it is presented in this chapter

                                                                            47

                                                                            Table 41 ndash To know the department in which employees are belongs to

                                                                            S

                                                                            ou rc

                                                                            e

                                                                            survey data

                                                                            Inference

                                                                            From the above table it shows that 35 of employees are belongs to

                                                                            production department

                                                                            FIGURE 41

                                                                            S

                                                                            SI No

                                                                            D

                                                                            Department

                                                                            N

                                                                            No of Respondents

                                                                            P

                                                                            Percentage

                                                                            1

                                                                            1

                                                                            M

                                                                            Mechanical

                                                                            3

                                                                            30

                                                                            3

                                                                            30

                                                                            2

                                                                            2

                                                                            E

                                                                            Electrical

                                                                            2

                                                                            25

                                                                            2

                                                                            25

                                                                            3

                                                                            3

                                                                            P

                                                                            Production

                                                                            3

                                                                            35

                                                                            3

                                                                            35

                                                                            4

                                                                            4

                                                                            O

                                                                            Others

                                                                            1

                                                                            10

                                                                            1

                                                                            10

                                                                            T

                                                                            Total

                                                                            1

                                                                            100

                                                                            1

                                                                            100

                                                                            48

                                                                            REPRESENTS THE DEPARTMENT

                                                                            Table 42 ndash To know working experience of the employees

                                                                            Source survey data

                                                                            Inference

                                                                            From the above table it shows that 34 of the employees have 4 ndash 6

                                                                            years experience

                                                                            S

                                                                            SI No

                                                                            W

                                                                            Work Experience

                                                                            N

                                                                            No of Respondents

                                                                            P

                                                                            Percentage

                                                                            1

                                                                            1

                                                                            B

                                                                            Below 2 years

                                                                            1

                                                                            33

                                                                            1

                                                                            13

                                                                            2

                                                                            2

                                                                            2

                                                                            2ndash 4 years

                                                                            3

                                                                            30

                                                                            3

                                                                            30

                                                                            3

                                                                            3

                                                                            4

                                                                            4ndash 6 years

                                                                            3

                                                                            34

                                                                            3

                                                                            34

                                                                            4

                                                                            4

                                                                            A

                                                                            Above 6 years

                                                                            2

                                                                            23

                                                                            2

                                                                            23

                                                                            T

                                                                            otal

                                                                            1

                                                                            100

                                                                            1

                                                                            100

                                                                            49

                                                                            FIGURE 42

                                                                            REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                                                            Table 43 ndash To know the physical working environment

                                                                            S

                                                                            SI No

                                                                            W

                                                                            Working Environment

                                                                            N

                                                                            No of Respondents

                                                                            P

                                                                            Percentage

                                                                            1

                                                                            1

                                                                            E

                                                                            Excellent

                                                                            1

                                                                            12

                                                                            1

                                                                            12

                                                                            2

                                                                            2

                                                                            G

                                                                            Good

                                                                            5

                                                                            57

                                                                            5

                                                                            57

                                                                            3

                                                                            3

                                                                            F

                                                                            Fair

                                                                            2

                                                                            28

                                                                            2

                                                                            28

                                                                            4

                                                                            4

                                                                            P

                                                                            Poor

                                                                            0

                                                                            03

                                                                            0

                                                                            33

                                                                            5

                                                                            5

                                                                            V

                                                                            Very Poor

                                                                            0

                                                                            00

                                                                            0

                                                                            00

                                                                            T

                                                                            Total

                                                                            1

                                                                            100

                                                                            1

                                                                            100

                                                                            Source survey data

                                                                            Inference

                                                                            From the above table it shows that 57 of the employees were feeling good about the working environment

                                                                            50

                                                                            FIGURE 43

                                                                            REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                                            51

                                                                            Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                                            S

                                                                            SI No

                                                                            N

                                                                            Non-Monitory Benefits offered

                                                                            to Employees

                                                                            N

                                                                            No of Respondents

                                                                            P

                                                                            Percentage

                                                                            1

                                                                            1

                                                                            H

                                                                            Highly Satisfied

                                                                            1

                                                                            14

                                                                            1

                                                                            14

                                                                            2

                                                                            2

                                                                            S

                                                                            Satisfied

                                                                            5

                                                                            54

                                                                            5

                                                                            54

                                                                            3

                                                                            3

                                                                            N

                                                                            Neither Satisfied nor Dissatisfied

                                                                            2

                                                                            25

                                                                            2

                                                                            25

                                                                            4

                                                                            4

                                                                            D

                                                                            Dissatisfied

                                                                            0

                                                                            05

                                                                            0

                                                                            05

                                                                            5

                                                                            5

                                                                            H

                                                                            Highly Dissatisfied

                                                                            0

                                                                            02

                                                                            0

                                                                            02

                                                                            Total 1

                                                                            100

                                                                            1

                                                                            100

                                                                            Source survey data

                                                                            Inference

                                                                            From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                                            FIGURE 44

                                                                            REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                                            52

                                                                            Table 45 ndash To know the satisfaction level of respondents towards the work

                                                                            assigned

                                                                            Source survey dataInference

                                                                            From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                                            FIGURE 45

                                                                            S

                                                                            SI No

                                                                            A

                                                                            Amount of Work

                                                                            N

                                                                            No of Respondents

                                                                            P

                                                                            Percentage

                                                                            1

                                                                            1

                                                                            H

                                                                            Highly satisfied

                                                                            2

                                                                            20

                                                                            2

                                                                            20

                                                                            2

                                                                            2

                                                                            S

                                                                            Satisfied

                                                                            4

                                                                            45

                                                                            4

                                                                            45

                                                                            3

                                                                            3

                                                                            N

                                                                            Neither Satisfied nor Dissatisfied

                                                                            1

                                                                            12

                                                                            1

                                                                            12

                                                                            4

                                                                            4

                                                                            D

                                                                            Dissatisfied

                                                                            1

                                                                            18

                                                                            1

                                                                            18

                                                                            5

                                                                            5

                                                                            H

                                                                            Highly Dissatisfied

                                                                            0

                                                                            06

                                                                            0

                                                                            06

                                                                            Total 1

                                                                            100

                                                                            1

                                                                            100

                                                                            53

                                                                            REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                                            54

                                                                            Table 46 ndash Opinion about the career development programme in their organisation

                                                                            S

                                                                            SI No

                                                                            C

                                                                            Career Development

                                                                            N

                                                                            No of Respondents

                                                                            P

                                                                            Percentage

                                                                            H

                                                                            Highly satisfied

                                                                            1

                                                                            12

                                                                            1

                                                                            12

                                                                            S

                                                                            Satisfied

                                                                            5

                                                                            56

                                                                            5

                                                                            56

                                                                            N

                                                                            Neither Satisfied nor Dissatisfied

                                                                            2

                                                                            22

                                                                            2

                                                                            22

                                                                            D

                                                                            Dissatisfied

                                                                            1

                                                                            10

                                                                            1

                                                                            10

                                                                            H

                                                                            Highly Dissatisfied

                                                                            0

                                                                            00

                                                                            0

                                                                            00

                                                                            Total 1

                                                                            100

                                                                            1

                                                                            100

                                                                            Source survey data

                                                                            Inference

                                                                            From the above table it shows that 56 of the employees were satisfied

                                                                            with the opinion about the carrier development programme in their organisation

                                                                            FIGURE 46

                                                                            REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                                            PROGRAMME IN THEIR ORGANISATION

                                                                            55

                                                                            Table 47 ndash To know the cooperation of co-workers

                                                                            S

                                                                            SI No

                                                                            C

                                                                            Co-operation of Workers

                                                                            N

                                                                            No of Respondents

                                                                            P

                                                                            Percentage

                                                                            1

                                                                            1

                                                                            H

                                                                            Highly satisfied

                                                                            2

                                                                            20

                                                                            2

                                                                            20

                                                                            2

                                                                            2

                                                                            S

                                                                            Satisfied

                                                                            6

                                                                            66

                                                                            6

                                                                            66

                                                                            3

                                                                            3

                                                                            N

                                                                            Neither Satisfied nor Dissatisfied

                                                                            1

                                                                            11

                                                                            1

                                                                            11

                                                                            4

                                                                            4

                                                                            D

                                                                            Dissatisfied

                                                                            0

                                                                            03

                                                                            0

                                                                            03

                                                                            5

                                                                            5

                                                                            H

                                                                            Highly Dissatisfied

                                                                            0

                                                                            00

                                                                            0

                                                                            00

                                                                            Total 1

                                                                            100

                                                                            1

                                                                            100

                                                                            Source survey data

                                                                            Inference

                                                                            From the above table it shows that 66 of the employees were satisfied

                                                                            with the cooperation of co-workers

                                                                            FIGURE 47

                                                                            56

                                                                            REPRESENTS THE COOPERATION OF CO-WORKERS

                                                                            57

                                                                            Table 48 ndash To know the satisfaction of Respondents with top management

                                                                            S

                                                                            SI No

                                                                            S

                                                                            Satisfaction with Top

                                                                            Management

                                                                            N

                                                                            No of Respondents

                                                                            P

                                                                            Percentage

                                                                            1

                                                                            1

                                                                            H

                                                                            Highly satisfied

                                                                            2

                                                                            26

                                                                            2

                                                                            26

                                                                            2

                                                                            2

                                                                            S

                                                                            Satisfied

                                                                            5

                                                                            51

                                                                            5

                                                                            51

                                                                            3

                                                                            3

                                                                            N

                                                                            Neither Satisfied nor Dissatisfied

                                                                            1

                                                                            17

                                                                            1

                                                                            17

                                                                            4

                                                                            4

                                                                            D

                                                                            Dissatisfied

                                                                            0

                                                                            06

                                                                            0

                                                                            06

                                                                            5

                                                                            5

                                                                            H

                                                                            Highly dissatisfied

                                                                            0

                                                                            00

                                                                            0

                                                                            00

                                                                            Total 1

                                                                            100

                                                                            1

                                                                            100

                                                                            Source survey data

                                                                            Inference

                                                                            From the above table it shows that 51 of the employees were satisfied with the top management

                                                                            FIGURE 48

                                                                            58

                                                                            REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                            Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                            Source survey data

                                                                            Inference

                                                                            From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                            S

                                                                            SI

                                                                            No

                                                                            S

                                                                            Satisfaction with Subordinates

                                                                            N

                                                                            No of Respondents

                                                                            P

                                                                            Percentage

                                                                            1

                                                                            1

                                                                            H

                                                                            Highly satisfied

                                                                            1

                                                                            12

                                                                            1

                                                                            12

                                                                            2

                                                                            2

                                                                            S

                                                                            Satisfied

                                                                            6

                                                                            67

                                                                            6

                                                                            67

                                                                            2

                                                                            3

                                                                            N

                                                                            Neither Satisfied nor Dissatisfied

                                                                            1

                                                                            14

                                                                            1

                                                                            14

                                                                            4

                                                                            D

                                                                            Dissatisfied

                                                                            0

                                                                            07

                                                                            0

                                                                            07

                                                                            5

                                                                            5

                                                                            H

                                                                            Highly Dissatisfied

                                                                            0

                                                                            00

                                                                            0

                                                                            00

                                                                            Total 1

                                                                            100

                                                                            1

                                                                            100

                                                                            59

                                                                            FIGURE 49

                                                                            REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                            60

                                                                            Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                            S

                                                                            SI No

                                                                            J

                                                                            Job Satisfaction

                                                                            N

                                                                            No of Respondents

                                                                            P

                                                                            Percentage

                                                                            1

                                                                            1

                                                                            H

                                                                            Highly satisfied

                                                                            2

                                                                            22

                                                                            2

                                                                            22

                                                                            2

                                                                            2

                                                                            S

                                                                            Satisfied

                                                                            5

                                                                            56

                                                                            5

                                                                            56

                                                                            3

                                                                            3

                                                                            N

                                                                            Neither Satisfied nor Dissatisfied

                                                                            1

                                                                            16

                                                                            1

                                                                            16

                                                                            4

                                                                            4

                                                                            D

                                                                            Dissatisfied

                                                                            0

                                                                            07

                                                                            0

                                                                            07

                                                                            5

                                                                            5

                                                                            H

                                                                            Highly Dissatisfied

                                                                            0

                                                                            00

                                                                            0

                                                                            00

                                                                            Total 1

                                                                            100

                                                                            1

                                                                            100

                                                                            Source survey dataInference

                                                                            From the above table it shows that 56 of the employees were satisfied with their job

                                                                            FIGURE 410

                                                                            61

                                                                            REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                            Table 411 ndash To know whether there is any job pressure in their work

                                                                            Source survey data

                                                                            Inference

                                                                            From the above table it shows that 72 of employees said there is job pressure in their work

                                                                            FIGURE 411

                                                                            REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                            S

                                                                            SI No

                                                                            J

                                                                            Job Pressure

                                                                            N

                                                                            No of Respondents

                                                                            P

                                                                            Percentage

                                                                            1

                                                                            1

                                                                            Y

                                                                            Yes

                                                                            7

                                                                            72

                                                                            7

                                                                            72

                                                                            2

                                                                            2

                                                                            N

                                                                            No

                                                                            2

                                                                            28

                                                                            2

                                                                            28

                                                                            T

                                                                            Total

                                                                            1

                                                                            100

                                                                            1

                                                                            100

                                                                            62

                                                                            Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                            amp talents

                                                                            S

                                                                            SI No

                                                                            D

                                                                            Development of Skills and

                                                                            Talents

                                                                            N

                                                                            No of Respondents

                                                                            P

                                                                            Percentage

                                                                            1

                                                                            1

                                                                            H

                                                                            Highly Agree

                                                                            1

                                                                            12

                                                                            1

                                                                            12

                                                                            2

                                                                            2

                                                                            A

                                                                            Agree

                                                                            5

                                                                            52

                                                                            5

                                                                            52

                                                                            3

                                                                            3

                                                                            N

                                                                            Neither Agree nor Disagree

                                                                            2

                                                                            28

                                                                            2

                                                                            28

                                                                            4

                                                                            4

                                                                            D

                                                                            Disagree

                                                                            0

                                                                            06

                                                                            0

                                                                            06

                                                                            5

                                                                            5

                                                                            H

                                                                            Highly Disagree

                                                                            0

                                                                            02

                                                                            0

                                                                            02

                                                                            Total 1

                                                                            100

                                                                            1

                                                                            100

                                                                            Source survey data

                                                                            Inference

                                                                            From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                            63

                                                                            FIRGURE 412

                                                                            REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                            64

                                                                            Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                            S

                                                                            SI No

                                                                            W

                                                                            Welfare Facilities

                                                                            N

                                                                            No of Respondents

                                                                            P

                                                                            Percentage

                                                                            1

                                                                            1

                                                                            H

                                                                            Highly satisfied

                                                                            0

                                                                            09

                                                                            9

                                                                            09

                                                                            2

                                                                            2

                                                                            S

                                                                            Satisfied

                                                                            5

                                                                            57

                                                                            5

                                                                            57

                                                                            3

                                                                            3

                                                                            N

                                                                            Neither Satisfied nor Dissatisfied

                                                                            2

                                                                            29

                                                                            2

                                                                            29

                                                                            4

                                                                            4

                                                                            D

                                                                            Dissatisfied

                                                                            5

                                                                            05

                                                                            0

                                                                            05

                                                                            5

                                                                            5

                                                                            H

                                                                            Highly Dissatisfied

                                                                            0

                                                                            00

                                                                            0

                                                                            00

                                                                            Total 1

                                                                            100

                                                                            1

                                                                            100

                                                                            Source survey data

                                                                            Inference

                                                                            From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                            FIGURE 413

                                                                            REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                            65

                                                                            Table 414 ndash To know the employee satisfaction towards the salary

                                                                            Source survey data

                                                                            Inference

                                                                            From the above table it shows that 67 of the employees were satisfied

                                                                            with their salary

                                                                            FIGURE 414

                                                                            REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                            S

                                                                            SI No

                                                                            P

                                                                            Payment Satisfaction

                                                                            N

                                                                            No of Respondents

                                                                            P

                                                                            Percentage

                                                                            1

                                                                            1

                                                                            Y

                                                                            Yes

                                                                            6

                                                                            67

                                                                            6

                                                                            67

                                                                            2

                                                                            2

                                                                            N

                                                                            No

                                                                            3

                                                                            33

                                                                            3

                                                                            33

                                                                            T

                                                                            otal

                                                                            1

                                                                            100

                                                                            1

                                                                            100

                                                                            66

                                                                            Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                            Organisation

                                                                            Source survey data

                                                                            Inference

                                                                            From the above table it shows that 59 of the employees were willing to

                                                                            continue in this organisation

                                                                            FIGURE 415

                                                                            REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                            S

                                                                            SI No

                                                                            W

                                                                            Willingness to Work

                                                                            N

                                                                            No of Respondents

                                                                            P

                                                                            Percentage

                                                                            1

                                                                            1

                                                                            Y

                                                                            Yes

                                                                            5

                                                                            59

                                                                            5

                                                                            59

                                                                            2

                                                                            2

                                                                            N

                                                                            No

                                                                            4

                                                                            41

                                                                            4

                                                                            41

                                                                            T

                                                                            Total

                                                                            1

                                                                            00

                                                                            1

                                                                            00

                                                                            67

                                                                            CHI-SQUARE METHOD

                                                                            The chi square test is one of the simplest and most widely used non-

                                                                            parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                            if categorical data shows dependency or the two classifications are independent It can

                                                                            also be used to make comparisons between theoretical population and actual data

                                                                            when categories are used

                                                                            n

                                                                            Chi square χsup2= sum (O-E) sup2 E

                                                                            i =1

                                                                            Where O= observed frequency

                                                                            E= expected frequency

                                                                            68

                                                                            OBSERVED FREQUENCY

                                                                            Table 419 shows the relationship between the department and the job satisfaction

                                                                            Over All

                                                                            Job

                                                                            SatisfactionHighly

                                                                            SatisfiedSatisfied

                                                                            Neither

                                                                            Satisfied nor

                                                                            Dissatisfied

                                                                            DissatisfiedHighly

                                                                            Dissatisfied

                                                                            Sub

                                                                            Total

                                                                            Mechanical 5 6 14 3 2 30

                                                                            Electrical 6 8 6 3 2 25

                                                                            Production 9 13 7 4 2 35

                                                                            Others 2 3 2 2 1 10

                                                                            Sub Total 22 30 29 12 7 100

                                                                            69

                                                                            EXPECTED FREQUENCY

                                                                            Over All

                                                                            Job

                                                                            SatisfactionHighly

                                                                            SatisfiedSatisfied

                                                                            Neither

                                                                            Satisfied nor

                                                                            Dissatisfied

                                                                            DissatisfiedHighly

                                                                            Dissatisfied

                                                                            Sub

                                                                            Total

                                                                            Mechanical 7 8 9 4 2 30

                                                                            Electrical 5 8 7 3 2 25

                                                                            Production 8 11 10 4 2 35

                                                                            Others 2 3 3 1 1 10

                                                                            Sub Total 22 30 29 12 7 100

                                                                            Null Hypothesis (Ho)

                                                                            There is no significant difference between the department and the job satisfaction

                                                                            Alternative Hypothesis (Ho)

                                                                            There is significant difference between the job satisfaction

                                                                            Co Relation

                                                                            70

                                                                            Chapter-V

                                                                            CONCLUSIONS AND

                                                                            RECOMMENDATIONS

                                                                            71

                                                                            CONCLUSION

                                                                            On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                            Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                            General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                            Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                            environment of the company is very healthy The visitors feel happy after the campus

                                                                            Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                            indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                            building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                            Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                            its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                            position by channelising these internal accruals to fund its expansion programmes

                                                                            Working results PTL has registered a handsome and constant growth in its profits because

                                                                            of a brisk demand for new and better technology electronic items None of the other electronic

                                                                            company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                            However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                            velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                            72

                                                                            SUMMARY

                                                                            According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                            employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                            development and having a best friend at work

                                                                            Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                            than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                            employees may just start whistling while they work It is up to me The corporate culture or

                                                                            financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                            that is completely in your control

                                                                            Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                            more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                            do more with less keeping quality employees becomes even more critical As a manager it is

                                                                            your job to bond your best people to your company through recognition And you also must help

                                                                            direct and motivate your core performers

                                                                            Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                            earn big returns For example remember your employees birthdays and work anniversaries find

                                                                            out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                            spend time with their kids) make the most of your formal service awards with some preparation

                                                                            and a group presentation walk around your department every day and talk to your

                                                                            people and thank them sincerely and often

                                                                            73

                                                                            Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                            You do great work actually can have the opposite effect and leave your employees wondering

                                                                            Does he have any idea what I really do around here Specific praise links individual

                                                                            accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                            customer complaint Great work As you know we value quick resolutions of problems as

                                                                            one of our core strategies

                                                                            Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                            college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                            your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                            high-impact performers report that they left their last job because No one ever asked me to

                                                                            stay

                                                                            Forget cash

                                                                            Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                            offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                            work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                            recognized and involved they are much less likely to keep asking about money

                                                                            Recognize

                                                                            Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                            largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                            at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                            much too long to recognize and you probably are losing people you do not need to

                                                                            74

                                                                            Recognition works

                                                                            Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                            performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                            ways that build high commitment typically are on the order of 30 to 50 percent

                                                                            Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                            Learn to recognize your employees for their efforts thank them often and reward their

                                                                            achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                            their jobs again Chances are you will work together happily ever after

                                                                            So there is direct relation with employee satisfaction and their commitment towards the

                                                                            organization and it is also clear from the above discussion that only monetary elements are not

                                                                            sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                            and other moral value

                                                                            75

                                                                            RECOMMENDATIONS

                                                                            PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                            minimize its cost of production With this increase in capacity utilization the total cost

                                                                            will spread over more units thereby decreasing the per unit cost

                                                                            PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                            period is quite high in case of debtors as compared to creditors it should be more or less

                                                                            equal as it will help in improving company liquidity

                                                                            PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                            business as it accounts very less as compare to other businesses of Philips

                                                                            Another recommendation for Mohali plant is about the HR department that is they

                                                                            should appoint permanent and skilled workers as against casual workers which generally add

                                                                            up to the profit of the company

                                                                            76

                                                                            BIBLIOGRAPHY

                                                                            1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                            2 Monthly Journals of Philips Electronics India Ltd

                                                                            3 Authentic Leadership Medtronic CEO Bill George

                                                                            4 wwwindiaphilipscom

                                                                            5 wwwwikipediacom

                                                                            6 httpwwwemployeecommitmentcom

                                                                            7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                            8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                            9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                            77

                                                                            Questionnaire

                                                                            Name __________________________________________________________

                                                                            Age______________________________ Gender _______________________

                                                                            Qualification _______________________ Contact No ___________________

                                                                            Q1 In which department you are working

                                                                            Electrical Production Mechanical Other

                                                                            Q2 What is your working experience

                                                                            gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                            Q3 How You like the physical Working Environment of the organization

                                                                            Excellent Good Fair Poor Very Poor

                                                                            Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                            Highly Dissatisfied Dissatisfied

                                                                            Q5 Are you satisfied with your work

                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                            Highly Dissatisfied Dissatisfied

                                                                            Q6 Are you satisfied with the career development programe of the company

                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                            Highly Dissatisfied Dissatisfied

                                                                            Q7 Is other staff of the organization is co-operative with you

                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                            Highly Dissatisfied Dissatisfied

                                                                            Q8 Are you satisfied with top level management

                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                            Highly Dissatisfied Dissatisfied

                                                                            78

                                                                            Q9 Are you satisfied with your subordinates

                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                            Highly Dissatisfied Dissatisfied

                                                                            Q10 Are you satisfied with the nature of the Job

                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                            Highly Dissatisfied Dissatisfied

                                                                            Q11 Do you have any Job Pressure in work

                                                                            Yes No

                                                                            Q12 Do you satisfied with the opportunities provided by the organisation

                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                            Highly Dissatisfied Dissatisfied

                                                                            Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                            Highly Dissatisfied Dissatisfied

                                                                            Q14 Are you satisfied towards your salary

                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                            Highly Dissatisfied Dissatisfied

                                                                            Q15 Are you committed towards the organisation

                                                                            Yes No

                                                                            Signature

                                                                            • SSI No
                                                                            • DDepartment
                                                                            • NNo of Respondents
                                                                            • PPercentage
                                                                            • 11
                                                                            • MMechanical
                                                                            • 330
                                                                            • 330
                                                                            • 22
                                                                            • EElectrical
                                                                            • 225
                                                                            • 225
                                                                            • 33
                                                                            • PProduction
                                                                            • 335
                                                                            • 335
                                                                            • 44
                                                                            • OOthers
                                                                            • 110
                                                                            • 110
                                                                            • TTotal
                                                                            • 1100
                                                                            • 1100
                                                                            • SSI No
                                                                            • WWork Experience
                                                                            • NNo of Respondents
                                                                            • PPercentage
                                                                            • 11
                                                                            • BBelow 2 years
                                                                            • 133
                                                                            • 113
                                                                            • 22
                                                                            • 2 2ndash 4 years
                                                                            • 330
                                                                            • 330
                                                                            • 33
                                                                            • 4 4ndash 6 years
                                                                            • 334
                                                                            • 334
                                                                            • 44
                                                                            • AAbove 6 years
                                                                            • 223
                                                                            • 223
                                                                            • Total
                                                                            • 1100
                                                                            • 1100
                                                                            • SSI No
                                                                            • AAmount of Work
                                                                            • NNo of Respondents
                                                                            • PPercentage
                                                                            • 11
                                                                            • HHighly satisfied
                                                                            • 220
                                                                            • 220
                                                                            • 22
                                                                            • SSatisfied
                                                                            • 445
                                                                            • 445
                                                                            • 33
                                                                            • NNeither Satisfied nor Dissatisfied
                                                                            • 112
                                                                            • 112
                                                                            • 44
                                                                            • DDissatisfied
                                                                            • 118
                                                                            • 118
                                                                            • 55
                                                                            • HHighly Dissatisfied
                                                                            • 006
                                                                            • 006
                                                                            • Total
                                                                            • 1100
                                                                            • 1100
                                                                            • SSI No
                                                                            • SSatisfaction with Subordinates
                                                                            • NNo of Respondents
                                                                            • PPercentage
                                                                            • 11
                                                                            • HHighly satisfied
                                                                            • 112
                                                                            • 112
                                                                            • 22
                                                                            • SSatisfied
                                                                            • 667
                                                                            • 667
                                                                            • 23
                                                                            • NNeither Satisfied nor Dissatisfied
                                                                            • 114
                                                                            • 114
                                                                            • 4
                                                                            • DDissatisfied
                                                                            • 007
                                                                            • 007
                                                                            • 55
                                                                            • HHighly Dissatisfied
                                                                            • 0 00
                                                                            • 000
                                                                            • Total
                                                                            • 1100
                                                                            • 1100
                                                                            • SSI No
                                                                            • JJob Pressure
                                                                            • NNo of Respondents
                                                                            • PPercentage
                                                                            • 11
                                                                            • YYes
                                                                            • 772
                                                                            • 772
                                                                            • 22
                                                                            • NNo
                                                                            • 228
                                                                            • 228
                                                                            • TTotal
                                                                            • 1100
                                                                            • 1100
                                                                            • SSI No
                                                                            • PPayment Satisfaction
                                                                            • NNo of Respondents
                                                                            • PPercentage
                                                                            • 11
                                                                            • YYes
                                                                            • 667
                                                                            • 667
                                                                            • 22
                                                                            • NNo
                                                                            • 333
                                                                            • 333
                                                                            • Total
                                                                            • 1100
                                                                            • 1100
                                                                            • SSI No
                                                                            • WWillingness to Work
                                                                            • NNo of Respondents
                                                                            • PPercentage
                                                                            • 11
                                                                            • YYes
                                                                            • 559
                                                                            • 559
                                                                            • 22
                                                                            • NNo
                                                                            • 441
                                                                            • 441
                                                                            • TTotal
                                                                            • 100
                                                                            • 100
                                                                              • MISSION amp VISION
                                                                              • Mission
                                                                              • Vision
                                                                              • Philips Electronics India Limited
                                                                                • SSI No
                                                                                • WWorking Environment
                                                                                • NNo of Respondents
                                                                                • PPercentage
                                                                                • 11
                                                                                • EExcellent
                                                                                • 112
                                                                                • 112
                                                                                • 22
                                                                                • GGood
                                                                                • 557
                                                                                • 557
                                                                                • 33
                                                                                • FFair
                                                                                • 228
                                                                                • 228
                                                                                • 44
                                                                                • PPoor
                                                                                • 003
                                                                                • 033
                                                                                • 55
                                                                                • VVery Poor
                                                                                • 000
                                                                                • 000
                                                                                • TTotal
                                                                                • 1100
                                                                                • 1100
                                                                                • SSI No
                                                                                • NNon-Monitory Benefits offered to Employees
                                                                                • NNo of Respondents
                                                                                • PPercentage
                                                                                • 11
                                                                                • HHighly Satisfied
                                                                                • 114
                                                                                • 114
                                                                                • 22
                                                                                • SSatisfied
                                                                                • 554
                                                                                • 554
                                                                                • 33
                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                • 225
                                                                                • 225
                                                                                • 44
                                                                                • DDissatisfied
                                                                                • 005
                                                                                • 005
                                                                                • 55
                                                                                • HHighly Dissatisfied
                                                                                • 002
                                                                                • 002
                                                                                • Total
                                                                                • 1100
                                                                                • 1100
                                                                                • SSI No
                                                                                • CCareer Development
                                                                                • NNo of Respondents
                                                                                • PPercentage
                                                                                • HHighly satisfied
                                                                                • 112
                                                                                • 112
                                                                                • SSatisfied
                                                                                • 556
                                                                                • 556
                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                • 222
                                                                                • 222
                                                                                • DDissatisfied
                                                                                • 110
                                                                                • 110
                                                                                • HHighly Dissatisfied
                                                                                • 000
                                                                                • 000
                                                                                • Total
                                                                                • 1100
                                                                                • 1100
                                                                                • SSI No
                                                                                • CCo-operation of Workers
                                                                                • NNo of Respondents
                                                                                • PPercentage
                                                                                • 11
                                                                                • HHighly satisfied
                                                                                • 220
                                                                                • 220
                                                                                • 22
                                                                                • SSatisfied
                                                                                • 666
                                                                                • 666
                                                                                • 33
                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                • 111
                                                                                • 111
                                                                                • 44
                                                                                • DDissatisfied
                                                                                • 003
                                                                                • 003
                                                                                • 55
                                                                                • HHighly Dissatisfied
                                                                                • 000
                                                                                • 000
                                                                                • Total
                                                                                • 1100
                                                                                • 1100
                                                                                • SSI No
                                                                                • SSatisfaction with Top Management
                                                                                • NNo of Respondents
                                                                                • PPercentage
                                                                                • 11
                                                                                • HHighly satisfied
                                                                                • 226
                                                                                • 226
                                                                                • 22
                                                                                • SSatisfied
                                                                                • 551
                                                                                • 551
                                                                                • 33
                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                • 117
                                                                                • 117
                                                                                • 44
                                                                                • DDissatisfied
                                                                                • 006
                                                                                • 006
                                                                                • 55
                                                                                • HHighly dissatisfied
                                                                                • 000
                                                                                • 000
                                                                                • Total
                                                                                • 1100
                                                                                • 1100
                                                                                • SSI No
                                                                                • JJob Satisfaction
                                                                                • NNo of Respondents
                                                                                • PPercentage
                                                                                • 11
                                                                                • HHighly satisfied
                                                                                • 222
                                                                                • 222
                                                                                • 22
                                                                                • SSatisfied
                                                                                • 556
                                                                                • 556
                                                                                • 33
                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                • 116
                                                                                • 116
                                                                                • 44
                                                                                • DDissatisfied
                                                                                • 007
                                                                                • 007
                                                                                • 55
                                                                                • HHighly Dissatisfied
                                                                                • 000
                                                                                • 000
                                                                                • Total
                                                                                • 1100
                                                                                • 1100
                                                                                • SSI No
                                                                                • DDevelopment of Skills and Talents
                                                                                • NNo of Respondents
                                                                                • PPercentage
                                                                                • 1 1
                                                                                • HHighly Agree
                                                                                • 112
                                                                                • 112
                                                                                • 22
                                                                                • AAgree
                                                                                • 552
                                                                                • 552
                                                                                • 33
                                                                                • NNeither Agree nor Disagree
                                                                                • 228
                                                                                • 228
                                                                                • 44
                                                                                • DDisagree
                                                                                • 006
                                                                                • 006
                                                                                • 55
                                                                                • HHighly Disagree
                                                                                • 002
                                                                                • 002
                                                                                • Total
                                                                                • 1100
                                                                                • 1100
                                                                                • SSI No
                                                                                • WWelfare Facilities
                                                                                • NNo of Respondents
                                                                                • PPercentage
                                                                                • 11
                                                                                • HHighly satisfied
                                                                                • 009
                                                                                • 909
                                                                                • 22
                                                                                • SSatisfied
                                                                                • 557
                                                                                • 557
                                                                                • 33
                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                • 229
                                                                                • 229
                                                                                • 44
                                                                                • DDissatisfied
                                                                                • 505
                                                                                • 005
                                                                                • 55
                                                                                • HHighly Dissatisfied
                                                                                • 000
                                                                                • 000
                                                                                • Total
                                                                                • 1100
                                                                                • 1100
                                                                                  • SUMMARY
                                                                                  • RECOMMENDATIONS
                                                                                  • BIBLIOGRAPHY

                                                                              39

                                                                              Recruiting

                                                                              The messages in Philips Electronics Mohali organization conveys while seeking to attract job

                                                                              applicants also can influence future employeesrsquo engagement and commitment If your firm has

                                                                              designed jobs specifically to engage employees then organization want to ensure that recruiting

                                                                              ads extol these positionsrsquo attractive featuresmdashsuch as challenging work assignments a highly

                                                                              skilled team environment or minimal supervision Applicants who notice and respond to these

                                                                              ads will more likely be motivated by these features Also consider how organization might best

                                                                              seek candidates from inside your organization When Organisation recruit existing employees for

                                                                              desirable jobs you enhance their engagement (by maximizing the person-job fit) and

                                                                              commitment (by providing growth and advancement opportunities to employees in return for

                                                                              their loyalty) If Organisation recruit from outside when qualified internal candidates are

                                                                              available Organization may unwittingly suggest to current employees that your company is not

                                                                              willing to reciprocate their commitment Existing staff may then begin questioning their own

                                                                              commitment to the firm By contrast organisation recruit external candidates to both the job and

                                                                              your organization For these candidates ensure that recruiting messages highlight attractive job

                                                                              features organizational values and commitment reciprocity That is in return for performance

                                                                              and dedication your company offers competitive pay and benefits flexible work hours and

                                                                              learning and career advancement opportunities Also remember that prospective employees have

                                                                              multiple commitments You will inevitably have to compete with those commitments as

                                                                              organization try to attract candidates to your firm Most people find it easier to make a new

                                                                              commitment when it is compatible with their other obligations For example you boost your

                                                                              chances of recruiting a highly qualified candidate who is a single parent if you offer flexible

                                                                              work hours family health benefits and on-site day care ldquoRecruiting for Engagement and

                                                                              Commitmentrdquo

                                                                              40

                                                                              Employee Selection

                                                                              Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                                                                              fill available positions When organisation select the right individuals for the right jobs new

                                                                              hires carry out their work more smoothly and experience fewer performance problems The

                                                                              result Greater enjoyment ofmdashand engagement inmdashthe job

                                                                              To enhance engagement through your selection of employees identify those candidates who are

                                                                              best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                                                                              that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                                                                              they know about the role and having them provide work samples Most candidates will view

                                                                              these techniques more positively than tests with less apparent relevance such as personality and

                                                                              integrity assessments Successful candidates feel good about having ldquopassed the test and see

                                                                              company as careful and capable for having selected them A positive initial impression of an

                                                                              employer encourages growth of long-term commitment

                                                                              Training and Development

                                                                              Training and development can serve as additional levers for enhancing engagement and

                                                                              commitment For new hires training usually begins with orientation Orientation presents several

                                                                              important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                                                                              important it gives you a chance to encourage employee engagement by explaining how the new

                                                                              hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                                                                              Electronics describe how r company is organized introduce the new employee to his or her co-

                                                                              workers give the person a tour of the area where he or she will be working and explain safety

                                                                              regulations and other procedural matters In short you foster person-organization fitmdashvital for

                                                                              developing productive and dedicated employees Through training you help new and current

                                                                              41

                                                                              employees acquire the knowledge and skills they need to perform their jobs And employees who

                                                                              enhance their skills through training are more likely to engage fully in their work because they

                                                                              derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                                                                              company as well as their own employability in the job market In addition most companies offer

                                                                              higher wages for skilled workers to compensate them for their greater value and to discourage

                                                                              turnover

                                                                              Compensation

                                                                              Like the HR practices discussed above compensation can powerfully influence employee

                                                                              engagement and commitment Some compensation components encourage commitment to

                                                                              employers while others motivate engagement in the job It is possible to stimulate one and not

                                                                              the other though itrsquos generally better to foster both For example a company that offers a strong

                                                                              performance incentive system but no retirement plan will probably realize exceptional

                                                                              engagement from its workers however they may eventually commit themselves to another

                                                                              company that does offer a good retirement plan Meanwhile an organization that offers generous

                                                                              retirement benefits but a traditional seniority-based pay grade system may have committed

                                                                              employees however these workers might deliver pedestrian performance as they bide their time

                                                                              until retirement In designing compensation plans you therefore need to consider employee

                                                                              engagement and commitment strategically

                                                                              Encourage managers to include employees in the goal-setting process This technique helps to

                                                                              ensure that workers understand the goals It also promotes acceptance of challenging objectives

                                                                              because people generally feel more committed to goals they have helped define In addition

                                                                              consider how you and other managers will recognize and encourage contributions that exceed

                                                                              expectations For example when a piece of equipment malfunctions Joe finds other ways to

                                                                              maintain production rather than merely shutting down the machine and waiting for the

                                                                              42

                                                                              maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                                                              offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                                                              up Performance management processes operate on a continuous basis Therefore they provide

                                                                              perhaps the best ongoing opportunities for employers to foster employee engagement and

                                                                              commitment For example managers can use routine discussions about performance and

                                                                              feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                                                              which tasks are most challenging During such discussions managers also can define what going

                                                                              above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                                                              contributions An employeersquos aspirations and career goals can receive careful attention during

                                                                              performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                                                              can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                                                              your organization and the employeersquos other life commitments Through such means the

                                                                              organization personalizes its relationship to each employee and provides support while also

                                                                              expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                                                              To further engage employees and win their commitment through your performance management

                                                                              programs consider how to treat your organizationrsquos most experienced employees In many cases

                                                                              these employees understand the intricacies of a job better than their supervisors or managers do

                                                                              By virtue of long identification with your organization they may be deeply committed to high-

                                                                              level goals They use their expertise to contribute in ways that newer employees simply cannot

                                                                              match But many of them also may be planning to retire soon especially if they are from the

                                                                              ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                                                              a performance management system that recognizes and rewards proactive sharing of knowledge

                                                                              and expertise among co-workers For example create knowledge repositories or learning

                                                                              histories that can be stored in databases that employees can access and then create incentives

                                                                              43

                                                                              for people who contribute to and use these repositories Of course effective performance

                                                                              management systems also identify employees who are not meeting expectations Failing to

                                                                              address problem performance can erode other employeesrsquo engagement and commitment as their

                                                                              workloads increase and they conclude that the company is willing to tolerate poor performance

                                                                              If feedback coaching and remedial training are of little avail the manager may need to move the

                                                                              person to a different position within the company where he or she can make a more valuable

                                                                              contribution or let the individual go if there is no good match elsewhere in the organization

                                                                              44

                                                                              Chapter-V

                                                                              RESEARCH METHODOLOGY

                                                                              The basic task of research is to generate accurate information for use in decision-making

                                                                              Research can be defined as the systematic and objective process of gathering recording and

                                                                              analyzing data for aid in making business decisions As the project involves analyzing of

                                                                              45

                                                                              financial structure the research is exploratory in nature covering financial parameters and come

                                                                              of the important ratios to carry out research There are basically two techniques adopted for

                                                                              obtaining information

                                                                              Primary Data

                                                                              Secondary Data

                                                                              Primary Data is gathered specifically for the project at hand through personal interviews with

                                                                              the accounts officers

                                                                              Sample Size = 100 Employees

                                                                              Secondary data is previously collected and assembled for some project other than the one at

                                                                              hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                                                              less expensive than the primary date

                                                                              Secondary Data can be obtained from both external and internal sources

                                                                              External data may be collected from books and periodicals government sources media and other

                                                                              commercial sources

                                                                              Internal data is that secondary data which is created recorded or generated by the organization

                                                                              As the project is explanatory in nature secondary data is collected from the reports of the

                                                                              company books journals and interest Secondary data is gathered from annual reports official

                                                                              records and standing orders of the units

                                                                              CHAPTER - VI

                                                                              DATA ANALYSIS AND INTERPRETATION

                                                                              46

                                                                              The data after collection is to be processed and analyzed in accordance with the outline

                                                                              and down for the purpose at the time of developing research plan

                                                                              Technically speaking processing implies editing coding classification and tabulation of

                                                                              collected data so that they are amenable to analysis The term analysis refers to the computation

                                                                              of certain measures along with searching for pattern groups Thus in the process of analysis

                                                                              relationship or difference should be subjected to statistical tests of significance to determine with

                                                                              what validity data can be said to indicate any conclusions

                                                                              The analysis of data in a general way involves a number of closely related operations

                                                                              which are performed with the purpose of summarizing the collected data and organizing them in

                                                                              such a manner that they answer the research questions In this study the researcher followed

                                                                              above process carefully and it is presented in this chapter

                                                                              47

                                                                              Table 41 ndash To know the department in which employees are belongs to

                                                                              S

                                                                              ou rc

                                                                              e

                                                                              survey data

                                                                              Inference

                                                                              From the above table it shows that 35 of employees are belongs to

                                                                              production department

                                                                              FIGURE 41

                                                                              S

                                                                              SI No

                                                                              D

                                                                              Department

                                                                              N

                                                                              No of Respondents

                                                                              P

                                                                              Percentage

                                                                              1

                                                                              1

                                                                              M

                                                                              Mechanical

                                                                              3

                                                                              30

                                                                              3

                                                                              30

                                                                              2

                                                                              2

                                                                              E

                                                                              Electrical

                                                                              2

                                                                              25

                                                                              2

                                                                              25

                                                                              3

                                                                              3

                                                                              P

                                                                              Production

                                                                              3

                                                                              35

                                                                              3

                                                                              35

                                                                              4

                                                                              4

                                                                              O

                                                                              Others

                                                                              1

                                                                              10

                                                                              1

                                                                              10

                                                                              T

                                                                              Total

                                                                              1

                                                                              100

                                                                              1

                                                                              100

                                                                              48

                                                                              REPRESENTS THE DEPARTMENT

                                                                              Table 42 ndash To know working experience of the employees

                                                                              Source survey data

                                                                              Inference

                                                                              From the above table it shows that 34 of the employees have 4 ndash 6

                                                                              years experience

                                                                              S

                                                                              SI No

                                                                              W

                                                                              Work Experience

                                                                              N

                                                                              No of Respondents

                                                                              P

                                                                              Percentage

                                                                              1

                                                                              1

                                                                              B

                                                                              Below 2 years

                                                                              1

                                                                              33

                                                                              1

                                                                              13

                                                                              2

                                                                              2

                                                                              2

                                                                              2ndash 4 years

                                                                              3

                                                                              30

                                                                              3

                                                                              30

                                                                              3

                                                                              3

                                                                              4

                                                                              4ndash 6 years

                                                                              3

                                                                              34

                                                                              3

                                                                              34

                                                                              4

                                                                              4

                                                                              A

                                                                              Above 6 years

                                                                              2

                                                                              23

                                                                              2

                                                                              23

                                                                              T

                                                                              otal

                                                                              1

                                                                              100

                                                                              1

                                                                              100

                                                                              49

                                                                              FIGURE 42

                                                                              REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                                                              Table 43 ndash To know the physical working environment

                                                                              S

                                                                              SI No

                                                                              W

                                                                              Working Environment

                                                                              N

                                                                              No of Respondents

                                                                              P

                                                                              Percentage

                                                                              1

                                                                              1

                                                                              E

                                                                              Excellent

                                                                              1

                                                                              12

                                                                              1

                                                                              12

                                                                              2

                                                                              2

                                                                              G

                                                                              Good

                                                                              5

                                                                              57

                                                                              5

                                                                              57

                                                                              3

                                                                              3

                                                                              F

                                                                              Fair

                                                                              2

                                                                              28

                                                                              2

                                                                              28

                                                                              4

                                                                              4

                                                                              P

                                                                              Poor

                                                                              0

                                                                              03

                                                                              0

                                                                              33

                                                                              5

                                                                              5

                                                                              V

                                                                              Very Poor

                                                                              0

                                                                              00

                                                                              0

                                                                              00

                                                                              T

                                                                              Total

                                                                              1

                                                                              100

                                                                              1

                                                                              100

                                                                              Source survey data

                                                                              Inference

                                                                              From the above table it shows that 57 of the employees were feeling good about the working environment

                                                                              50

                                                                              FIGURE 43

                                                                              REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                                              51

                                                                              Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                                              S

                                                                              SI No

                                                                              N

                                                                              Non-Monitory Benefits offered

                                                                              to Employees

                                                                              N

                                                                              No of Respondents

                                                                              P

                                                                              Percentage

                                                                              1

                                                                              1

                                                                              H

                                                                              Highly Satisfied

                                                                              1

                                                                              14

                                                                              1

                                                                              14

                                                                              2

                                                                              2

                                                                              S

                                                                              Satisfied

                                                                              5

                                                                              54

                                                                              5

                                                                              54

                                                                              3

                                                                              3

                                                                              N

                                                                              Neither Satisfied nor Dissatisfied

                                                                              2

                                                                              25

                                                                              2

                                                                              25

                                                                              4

                                                                              4

                                                                              D

                                                                              Dissatisfied

                                                                              0

                                                                              05

                                                                              0

                                                                              05

                                                                              5

                                                                              5

                                                                              H

                                                                              Highly Dissatisfied

                                                                              0

                                                                              02

                                                                              0

                                                                              02

                                                                              Total 1

                                                                              100

                                                                              1

                                                                              100

                                                                              Source survey data

                                                                              Inference

                                                                              From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                                              FIGURE 44

                                                                              REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                                              52

                                                                              Table 45 ndash To know the satisfaction level of respondents towards the work

                                                                              assigned

                                                                              Source survey dataInference

                                                                              From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                                              FIGURE 45

                                                                              S

                                                                              SI No

                                                                              A

                                                                              Amount of Work

                                                                              N

                                                                              No of Respondents

                                                                              P

                                                                              Percentage

                                                                              1

                                                                              1

                                                                              H

                                                                              Highly satisfied

                                                                              2

                                                                              20

                                                                              2

                                                                              20

                                                                              2

                                                                              2

                                                                              S

                                                                              Satisfied

                                                                              4

                                                                              45

                                                                              4

                                                                              45

                                                                              3

                                                                              3

                                                                              N

                                                                              Neither Satisfied nor Dissatisfied

                                                                              1

                                                                              12

                                                                              1

                                                                              12

                                                                              4

                                                                              4

                                                                              D

                                                                              Dissatisfied

                                                                              1

                                                                              18

                                                                              1

                                                                              18

                                                                              5

                                                                              5

                                                                              H

                                                                              Highly Dissatisfied

                                                                              0

                                                                              06

                                                                              0

                                                                              06

                                                                              Total 1

                                                                              100

                                                                              1

                                                                              100

                                                                              53

                                                                              REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                                              54

                                                                              Table 46 ndash Opinion about the career development programme in their organisation

                                                                              S

                                                                              SI No

                                                                              C

                                                                              Career Development

                                                                              N

                                                                              No of Respondents

                                                                              P

                                                                              Percentage

                                                                              H

                                                                              Highly satisfied

                                                                              1

                                                                              12

                                                                              1

                                                                              12

                                                                              S

                                                                              Satisfied

                                                                              5

                                                                              56

                                                                              5

                                                                              56

                                                                              N

                                                                              Neither Satisfied nor Dissatisfied

                                                                              2

                                                                              22

                                                                              2

                                                                              22

                                                                              D

                                                                              Dissatisfied

                                                                              1

                                                                              10

                                                                              1

                                                                              10

                                                                              H

                                                                              Highly Dissatisfied

                                                                              0

                                                                              00

                                                                              0

                                                                              00

                                                                              Total 1

                                                                              100

                                                                              1

                                                                              100

                                                                              Source survey data

                                                                              Inference

                                                                              From the above table it shows that 56 of the employees were satisfied

                                                                              with the opinion about the carrier development programme in their organisation

                                                                              FIGURE 46

                                                                              REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                                              PROGRAMME IN THEIR ORGANISATION

                                                                              55

                                                                              Table 47 ndash To know the cooperation of co-workers

                                                                              S

                                                                              SI No

                                                                              C

                                                                              Co-operation of Workers

                                                                              N

                                                                              No of Respondents

                                                                              P

                                                                              Percentage

                                                                              1

                                                                              1

                                                                              H

                                                                              Highly satisfied

                                                                              2

                                                                              20

                                                                              2

                                                                              20

                                                                              2

                                                                              2

                                                                              S

                                                                              Satisfied

                                                                              6

                                                                              66

                                                                              6

                                                                              66

                                                                              3

                                                                              3

                                                                              N

                                                                              Neither Satisfied nor Dissatisfied

                                                                              1

                                                                              11

                                                                              1

                                                                              11

                                                                              4

                                                                              4

                                                                              D

                                                                              Dissatisfied

                                                                              0

                                                                              03

                                                                              0

                                                                              03

                                                                              5

                                                                              5

                                                                              H

                                                                              Highly Dissatisfied

                                                                              0

                                                                              00

                                                                              0

                                                                              00

                                                                              Total 1

                                                                              100

                                                                              1

                                                                              100

                                                                              Source survey data

                                                                              Inference

                                                                              From the above table it shows that 66 of the employees were satisfied

                                                                              with the cooperation of co-workers

                                                                              FIGURE 47

                                                                              56

                                                                              REPRESENTS THE COOPERATION OF CO-WORKERS

                                                                              57

                                                                              Table 48 ndash To know the satisfaction of Respondents with top management

                                                                              S

                                                                              SI No

                                                                              S

                                                                              Satisfaction with Top

                                                                              Management

                                                                              N

                                                                              No of Respondents

                                                                              P

                                                                              Percentage

                                                                              1

                                                                              1

                                                                              H

                                                                              Highly satisfied

                                                                              2

                                                                              26

                                                                              2

                                                                              26

                                                                              2

                                                                              2

                                                                              S

                                                                              Satisfied

                                                                              5

                                                                              51

                                                                              5

                                                                              51

                                                                              3

                                                                              3

                                                                              N

                                                                              Neither Satisfied nor Dissatisfied

                                                                              1

                                                                              17

                                                                              1

                                                                              17

                                                                              4

                                                                              4

                                                                              D

                                                                              Dissatisfied

                                                                              0

                                                                              06

                                                                              0

                                                                              06

                                                                              5

                                                                              5

                                                                              H

                                                                              Highly dissatisfied

                                                                              0

                                                                              00

                                                                              0

                                                                              00

                                                                              Total 1

                                                                              100

                                                                              1

                                                                              100

                                                                              Source survey data

                                                                              Inference

                                                                              From the above table it shows that 51 of the employees were satisfied with the top management

                                                                              FIGURE 48

                                                                              58

                                                                              REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                              Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                              Source survey data

                                                                              Inference

                                                                              From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                              S

                                                                              SI

                                                                              No

                                                                              S

                                                                              Satisfaction with Subordinates

                                                                              N

                                                                              No of Respondents

                                                                              P

                                                                              Percentage

                                                                              1

                                                                              1

                                                                              H

                                                                              Highly satisfied

                                                                              1

                                                                              12

                                                                              1

                                                                              12

                                                                              2

                                                                              2

                                                                              S

                                                                              Satisfied

                                                                              6

                                                                              67

                                                                              6

                                                                              67

                                                                              2

                                                                              3

                                                                              N

                                                                              Neither Satisfied nor Dissatisfied

                                                                              1

                                                                              14

                                                                              1

                                                                              14

                                                                              4

                                                                              D

                                                                              Dissatisfied

                                                                              0

                                                                              07

                                                                              0

                                                                              07

                                                                              5

                                                                              5

                                                                              H

                                                                              Highly Dissatisfied

                                                                              0

                                                                              00

                                                                              0

                                                                              00

                                                                              Total 1

                                                                              100

                                                                              1

                                                                              100

                                                                              59

                                                                              FIGURE 49

                                                                              REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                              60

                                                                              Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                              S

                                                                              SI No

                                                                              J

                                                                              Job Satisfaction

                                                                              N

                                                                              No of Respondents

                                                                              P

                                                                              Percentage

                                                                              1

                                                                              1

                                                                              H

                                                                              Highly satisfied

                                                                              2

                                                                              22

                                                                              2

                                                                              22

                                                                              2

                                                                              2

                                                                              S

                                                                              Satisfied

                                                                              5

                                                                              56

                                                                              5

                                                                              56

                                                                              3

                                                                              3

                                                                              N

                                                                              Neither Satisfied nor Dissatisfied

                                                                              1

                                                                              16

                                                                              1

                                                                              16

                                                                              4

                                                                              4

                                                                              D

                                                                              Dissatisfied

                                                                              0

                                                                              07

                                                                              0

                                                                              07

                                                                              5

                                                                              5

                                                                              H

                                                                              Highly Dissatisfied

                                                                              0

                                                                              00

                                                                              0

                                                                              00

                                                                              Total 1

                                                                              100

                                                                              1

                                                                              100

                                                                              Source survey dataInference

                                                                              From the above table it shows that 56 of the employees were satisfied with their job

                                                                              FIGURE 410

                                                                              61

                                                                              REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                              Table 411 ndash To know whether there is any job pressure in their work

                                                                              Source survey data

                                                                              Inference

                                                                              From the above table it shows that 72 of employees said there is job pressure in their work

                                                                              FIGURE 411

                                                                              REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                              S

                                                                              SI No

                                                                              J

                                                                              Job Pressure

                                                                              N

                                                                              No of Respondents

                                                                              P

                                                                              Percentage

                                                                              1

                                                                              1

                                                                              Y

                                                                              Yes

                                                                              7

                                                                              72

                                                                              7

                                                                              72

                                                                              2

                                                                              2

                                                                              N

                                                                              No

                                                                              2

                                                                              28

                                                                              2

                                                                              28

                                                                              T

                                                                              Total

                                                                              1

                                                                              100

                                                                              1

                                                                              100

                                                                              62

                                                                              Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                              amp talents

                                                                              S

                                                                              SI No

                                                                              D

                                                                              Development of Skills and

                                                                              Talents

                                                                              N

                                                                              No of Respondents

                                                                              P

                                                                              Percentage

                                                                              1

                                                                              1

                                                                              H

                                                                              Highly Agree

                                                                              1

                                                                              12

                                                                              1

                                                                              12

                                                                              2

                                                                              2

                                                                              A

                                                                              Agree

                                                                              5

                                                                              52

                                                                              5

                                                                              52

                                                                              3

                                                                              3

                                                                              N

                                                                              Neither Agree nor Disagree

                                                                              2

                                                                              28

                                                                              2

                                                                              28

                                                                              4

                                                                              4

                                                                              D

                                                                              Disagree

                                                                              0

                                                                              06

                                                                              0

                                                                              06

                                                                              5

                                                                              5

                                                                              H

                                                                              Highly Disagree

                                                                              0

                                                                              02

                                                                              0

                                                                              02

                                                                              Total 1

                                                                              100

                                                                              1

                                                                              100

                                                                              Source survey data

                                                                              Inference

                                                                              From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                              63

                                                                              FIRGURE 412

                                                                              REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                              64

                                                                              Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                              S

                                                                              SI No

                                                                              W

                                                                              Welfare Facilities

                                                                              N

                                                                              No of Respondents

                                                                              P

                                                                              Percentage

                                                                              1

                                                                              1

                                                                              H

                                                                              Highly satisfied

                                                                              0

                                                                              09

                                                                              9

                                                                              09

                                                                              2

                                                                              2

                                                                              S

                                                                              Satisfied

                                                                              5

                                                                              57

                                                                              5

                                                                              57

                                                                              3

                                                                              3

                                                                              N

                                                                              Neither Satisfied nor Dissatisfied

                                                                              2

                                                                              29

                                                                              2

                                                                              29

                                                                              4

                                                                              4

                                                                              D

                                                                              Dissatisfied

                                                                              5

                                                                              05

                                                                              0

                                                                              05

                                                                              5

                                                                              5

                                                                              H

                                                                              Highly Dissatisfied

                                                                              0

                                                                              00

                                                                              0

                                                                              00

                                                                              Total 1

                                                                              100

                                                                              1

                                                                              100

                                                                              Source survey data

                                                                              Inference

                                                                              From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                              FIGURE 413

                                                                              REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                              65

                                                                              Table 414 ndash To know the employee satisfaction towards the salary

                                                                              Source survey data

                                                                              Inference

                                                                              From the above table it shows that 67 of the employees were satisfied

                                                                              with their salary

                                                                              FIGURE 414

                                                                              REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                              S

                                                                              SI No

                                                                              P

                                                                              Payment Satisfaction

                                                                              N

                                                                              No of Respondents

                                                                              P

                                                                              Percentage

                                                                              1

                                                                              1

                                                                              Y

                                                                              Yes

                                                                              6

                                                                              67

                                                                              6

                                                                              67

                                                                              2

                                                                              2

                                                                              N

                                                                              No

                                                                              3

                                                                              33

                                                                              3

                                                                              33

                                                                              T

                                                                              otal

                                                                              1

                                                                              100

                                                                              1

                                                                              100

                                                                              66

                                                                              Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                              Organisation

                                                                              Source survey data

                                                                              Inference

                                                                              From the above table it shows that 59 of the employees were willing to

                                                                              continue in this organisation

                                                                              FIGURE 415

                                                                              REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                              S

                                                                              SI No

                                                                              W

                                                                              Willingness to Work

                                                                              N

                                                                              No of Respondents

                                                                              P

                                                                              Percentage

                                                                              1

                                                                              1

                                                                              Y

                                                                              Yes

                                                                              5

                                                                              59

                                                                              5

                                                                              59

                                                                              2

                                                                              2

                                                                              N

                                                                              No

                                                                              4

                                                                              41

                                                                              4

                                                                              41

                                                                              T

                                                                              Total

                                                                              1

                                                                              00

                                                                              1

                                                                              00

                                                                              67

                                                                              CHI-SQUARE METHOD

                                                                              The chi square test is one of the simplest and most widely used non-

                                                                              parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                              if categorical data shows dependency or the two classifications are independent It can

                                                                              also be used to make comparisons between theoretical population and actual data

                                                                              when categories are used

                                                                              n

                                                                              Chi square χsup2= sum (O-E) sup2 E

                                                                              i =1

                                                                              Where O= observed frequency

                                                                              E= expected frequency

                                                                              68

                                                                              OBSERVED FREQUENCY

                                                                              Table 419 shows the relationship between the department and the job satisfaction

                                                                              Over All

                                                                              Job

                                                                              SatisfactionHighly

                                                                              SatisfiedSatisfied

                                                                              Neither

                                                                              Satisfied nor

                                                                              Dissatisfied

                                                                              DissatisfiedHighly

                                                                              Dissatisfied

                                                                              Sub

                                                                              Total

                                                                              Mechanical 5 6 14 3 2 30

                                                                              Electrical 6 8 6 3 2 25

                                                                              Production 9 13 7 4 2 35

                                                                              Others 2 3 2 2 1 10

                                                                              Sub Total 22 30 29 12 7 100

                                                                              69

                                                                              EXPECTED FREQUENCY

                                                                              Over All

                                                                              Job

                                                                              SatisfactionHighly

                                                                              SatisfiedSatisfied

                                                                              Neither

                                                                              Satisfied nor

                                                                              Dissatisfied

                                                                              DissatisfiedHighly

                                                                              Dissatisfied

                                                                              Sub

                                                                              Total

                                                                              Mechanical 7 8 9 4 2 30

                                                                              Electrical 5 8 7 3 2 25

                                                                              Production 8 11 10 4 2 35

                                                                              Others 2 3 3 1 1 10

                                                                              Sub Total 22 30 29 12 7 100

                                                                              Null Hypothesis (Ho)

                                                                              There is no significant difference between the department and the job satisfaction

                                                                              Alternative Hypothesis (Ho)

                                                                              There is significant difference between the job satisfaction

                                                                              Co Relation

                                                                              70

                                                                              Chapter-V

                                                                              CONCLUSIONS AND

                                                                              RECOMMENDATIONS

                                                                              71

                                                                              CONCLUSION

                                                                              On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                              Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                              General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                              Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                              environment of the company is very healthy The visitors feel happy after the campus

                                                                              Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                              indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                              building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                              Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                              its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                              position by channelising these internal accruals to fund its expansion programmes

                                                                              Working results PTL has registered a handsome and constant growth in its profits because

                                                                              of a brisk demand for new and better technology electronic items None of the other electronic

                                                                              company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                              However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                              velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                              72

                                                                              SUMMARY

                                                                              According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                              employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                              development and having a best friend at work

                                                                              Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                              than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                              employees may just start whistling while they work It is up to me The corporate culture or

                                                                              financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                              that is completely in your control

                                                                              Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                              more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                              do more with less keeping quality employees becomes even more critical As a manager it is

                                                                              your job to bond your best people to your company through recognition And you also must help

                                                                              direct and motivate your core performers

                                                                              Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                              earn big returns For example remember your employees birthdays and work anniversaries find

                                                                              out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                              spend time with their kids) make the most of your formal service awards with some preparation

                                                                              and a group presentation walk around your department every day and talk to your

                                                                              people and thank them sincerely and often

                                                                              73

                                                                              Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                              You do great work actually can have the opposite effect and leave your employees wondering

                                                                              Does he have any idea what I really do around here Specific praise links individual

                                                                              accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                              customer complaint Great work As you know we value quick resolutions of problems as

                                                                              one of our core strategies

                                                                              Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                              college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                              your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                              high-impact performers report that they left their last job because No one ever asked me to

                                                                              stay

                                                                              Forget cash

                                                                              Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                              offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                              work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                              recognized and involved they are much less likely to keep asking about money

                                                                              Recognize

                                                                              Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                              largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                              at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                              much too long to recognize and you probably are losing people you do not need to

                                                                              74

                                                                              Recognition works

                                                                              Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                              performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                              ways that build high commitment typically are on the order of 30 to 50 percent

                                                                              Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                              Learn to recognize your employees for their efforts thank them often and reward their

                                                                              achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                              their jobs again Chances are you will work together happily ever after

                                                                              So there is direct relation with employee satisfaction and their commitment towards the

                                                                              organization and it is also clear from the above discussion that only monetary elements are not

                                                                              sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                              and other moral value

                                                                              75

                                                                              RECOMMENDATIONS

                                                                              PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                              minimize its cost of production With this increase in capacity utilization the total cost

                                                                              will spread over more units thereby decreasing the per unit cost

                                                                              PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                              period is quite high in case of debtors as compared to creditors it should be more or less

                                                                              equal as it will help in improving company liquidity

                                                                              PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                              business as it accounts very less as compare to other businesses of Philips

                                                                              Another recommendation for Mohali plant is about the HR department that is they

                                                                              should appoint permanent and skilled workers as against casual workers which generally add

                                                                              up to the profit of the company

                                                                              76

                                                                              BIBLIOGRAPHY

                                                                              1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                              2 Monthly Journals of Philips Electronics India Ltd

                                                                              3 Authentic Leadership Medtronic CEO Bill George

                                                                              4 wwwindiaphilipscom

                                                                              5 wwwwikipediacom

                                                                              6 httpwwwemployeecommitmentcom

                                                                              7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                              8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                              9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                              77

                                                                              Questionnaire

                                                                              Name __________________________________________________________

                                                                              Age______________________________ Gender _______________________

                                                                              Qualification _______________________ Contact No ___________________

                                                                              Q1 In which department you are working

                                                                              Electrical Production Mechanical Other

                                                                              Q2 What is your working experience

                                                                              gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                              Q3 How You like the physical Working Environment of the organization

                                                                              Excellent Good Fair Poor Very Poor

                                                                              Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                              Highly Dissatisfied Dissatisfied

                                                                              Q5 Are you satisfied with your work

                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                              Highly Dissatisfied Dissatisfied

                                                                              Q6 Are you satisfied with the career development programe of the company

                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                              Highly Dissatisfied Dissatisfied

                                                                              Q7 Is other staff of the organization is co-operative with you

                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                              Highly Dissatisfied Dissatisfied

                                                                              Q8 Are you satisfied with top level management

                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                              Highly Dissatisfied Dissatisfied

                                                                              78

                                                                              Q9 Are you satisfied with your subordinates

                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                              Highly Dissatisfied Dissatisfied

                                                                              Q10 Are you satisfied with the nature of the Job

                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                              Highly Dissatisfied Dissatisfied

                                                                              Q11 Do you have any Job Pressure in work

                                                                              Yes No

                                                                              Q12 Do you satisfied with the opportunities provided by the organisation

                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                              Highly Dissatisfied Dissatisfied

                                                                              Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                              Highly Dissatisfied Dissatisfied

                                                                              Q14 Are you satisfied towards your salary

                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                              Highly Dissatisfied Dissatisfied

                                                                              Q15 Are you committed towards the organisation

                                                                              Yes No

                                                                              Signature

                                                                              • SSI No
                                                                              • DDepartment
                                                                              • NNo of Respondents
                                                                              • PPercentage
                                                                              • 11
                                                                              • MMechanical
                                                                              • 330
                                                                              • 330
                                                                              • 22
                                                                              • EElectrical
                                                                              • 225
                                                                              • 225
                                                                              • 33
                                                                              • PProduction
                                                                              • 335
                                                                              • 335
                                                                              • 44
                                                                              • OOthers
                                                                              • 110
                                                                              • 110
                                                                              • TTotal
                                                                              • 1100
                                                                              • 1100
                                                                              • SSI No
                                                                              • WWork Experience
                                                                              • NNo of Respondents
                                                                              • PPercentage
                                                                              • 11
                                                                              • BBelow 2 years
                                                                              • 133
                                                                              • 113
                                                                              • 22
                                                                              • 2 2ndash 4 years
                                                                              • 330
                                                                              • 330
                                                                              • 33
                                                                              • 4 4ndash 6 years
                                                                              • 334
                                                                              • 334
                                                                              • 44
                                                                              • AAbove 6 years
                                                                              • 223
                                                                              • 223
                                                                              • Total
                                                                              • 1100
                                                                              • 1100
                                                                              • SSI No
                                                                              • AAmount of Work
                                                                              • NNo of Respondents
                                                                              • PPercentage
                                                                              • 11
                                                                              • HHighly satisfied
                                                                              • 220
                                                                              • 220
                                                                              • 22
                                                                              • SSatisfied
                                                                              • 445
                                                                              • 445
                                                                              • 33
                                                                              • NNeither Satisfied nor Dissatisfied
                                                                              • 112
                                                                              • 112
                                                                              • 44
                                                                              • DDissatisfied
                                                                              • 118
                                                                              • 118
                                                                              • 55
                                                                              • HHighly Dissatisfied
                                                                              • 006
                                                                              • 006
                                                                              • Total
                                                                              • 1100
                                                                              • 1100
                                                                              • SSI No
                                                                              • SSatisfaction with Subordinates
                                                                              • NNo of Respondents
                                                                              • PPercentage
                                                                              • 11
                                                                              • HHighly satisfied
                                                                              • 112
                                                                              • 112
                                                                              • 22
                                                                              • SSatisfied
                                                                              • 667
                                                                              • 667
                                                                              • 23
                                                                              • NNeither Satisfied nor Dissatisfied
                                                                              • 114
                                                                              • 114
                                                                              • 4
                                                                              • DDissatisfied
                                                                              • 007
                                                                              • 007
                                                                              • 55
                                                                              • HHighly Dissatisfied
                                                                              • 0 00
                                                                              • 000
                                                                              • Total
                                                                              • 1100
                                                                              • 1100
                                                                              • SSI No
                                                                              • JJob Pressure
                                                                              • NNo of Respondents
                                                                              • PPercentage
                                                                              • 11
                                                                              • YYes
                                                                              • 772
                                                                              • 772
                                                                              • 22
                                                                              • NNo
                                                                              • 228
                                                                              • 228
                                                                              • TTotal
                                                                              • 1100
                                                                              • 1100
                                                                              • SSI No
                                                                              • PPayment Satisfaction
                                                                              • NNo of Respondents
                                                                              • PPercentage
                                                                              • 11
                                                                              • YYes
                                                                              • 667
                                                                              • 667
                                                                              • 22
                                                                              • NNo
                                                                              • 333
                                                                              • 333
                                                                              • Total
                                                                              • 1100
                                                                              • 1100
                                                                              • SSI No
                                                                              • WWillingness to Work
                                                                              • NNo of Respondents
                                                                              • PPercentage
                                                                              • 11
                                                                              • YYes
                                                                              • 559
                                                                              • 559
                                                                              • 22
                                                                              • NNo
                                                                              • 441
                                                                              • 441
                                                                              • TTotal
                                                                              • 100
                                                                              • 100
                                                                                • MISSION amp VISION
                                                                                • Mission
                                                                                • Vision
                                                                                • Philips Electronics India Limited
                                                                                  • SSI No
                                                                                  • WWorking Environment
                                                                                  • NNo of Respondents
                                                                                  • PPercentage
                                                                                  • 11
                                                                                  • EExcellent
                                                                                  • 112
                                                                                  • 112
                                                                                  • 22
                                                                                  • GGood
                                                                                  • 557
                                                                                  • 557
                                                                                  • 33
                                                                                  • FFair
                                                                                  • 228
                                                                                  • 228
                                                                                  • 44
                                                                                  • PPoor
                                                                                  • 003
                                                                                  • 033
                                                                                  • 55
                                                                                  • VVery Poor
                                                                                  • 000
                                                                                  • 000
                                                                                  • TTotal
                                                                                  • 1100
                                                                                  • 1100
                                                                                  • SSI No
                                                                                  • NNon-Monitory Benefits offered to Employees
                                                                                  • NNo of Respondents
                                                                                  • PPercentage
                                                                                  • 11
                                                                                  • HHighly Satisfied
                                                                                  • 114
                                                                                  • 114
                                                                                  • 22
                                                                                  • SSatisfied
                                                                                  • 554
                                                                                  • 554
                                                                                  • 33
                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                  • 225
                                                                                  • 225
                                                                                  • 44
                                                                                  • DDissatisfied
                                                                                  • 005
                                                                                  • 005
                                                                                  • 55
                                                                                  • HHighly Dissatisfied
                                                                                  • 002
                                                                                  • 002
                                                                                  • Total
                                                                                  • 1100
                                                                                  • 1100
                                                                                  • SSI No
                                                                                  • CCareer Development
                                                                                  • NNo of Respondents
                                                                                  • PPercentage
                                                                                  • HHighly satisfied
                                                                                  • 112
                                                                                  • 112
                                                                                  • SSatisfied
                                                                                  • 556
                                                                                  • 556
                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                  • 222
                                                                                  • 222
                                                                                  • DDissatisfied
                                                                                  • 110
                                                                                  • 110
                                                                                  • HHighly Dissatisfied
                                                                                  • 000
                                                                                  • 000
                                                                                  • Total
                                                                                  • 1100
                                                                                  • 1100
                                                                                  • SSI No
                                                                                  • CCo-operation of Workers
                                                                                  • NNo of Respondents
                                                                                  • PPercentage
                                                                                  • 11
                                                                                  • HHighly satisfied
                                                                                  • 220
                                                                                  • 220
                                                                                  • 22
                                                                                  • SSatisfied
                                                                                  • 666
                                                                                  • 666
                                                                                  • 33
                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                  • 111
                                                                                  • 111
                                                                                  • 44
                                                                                  • DDissatisfied
                                                                                  • 003
                                                                                  • 003
                                                                                  • 55
                                                                                  • HHighly Dissatisfied
                                                                                  • 000
                                                                                  • 000
                                                                                  • Total
                                                                                  • 1100
                                                                                  • 1100
                                                                                  • SSI No
                                                                                  • SSatisfaction with Top Management
                                                                                  • NNo of Respondents
                                                                                  • PPercentage
                                                                                  • 11
                                                                                  • HHighly satisfied
                                                                                  • 226
                                                                                  • 226
                                                                                  • 22
                                                                                  • SSatisfied
                                                                                  • 551
                                                                                  • 551
                                                                                  • 33
                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                  • 117
                                                                                  • 117
                                                                                  • 44
                                                                                  • DDissatisfied
                                                                                  • 006
                                                                                  • 006
                                                                                  • 55
                                                                                  • HHighly dissatisfied
                                                                                  • 000
                                                                                  • 000
                                                                                  • Total
                                                                                  • 1100
                                                                                  • 1100
                                                                                  • SSI No
                                                                                  • JJob Satisfaction
                                                                                  • NNo of Respondents
                                                                                  • PPercentage
                                                                                  • 11
                                                                                  • HHighly satisfied
                                                                                  • 222
                                                                                  • 222
                                                                                  • 22
                                                                                  • SSatisfied
                                                                                  • 556
                                                                                  • 556
                                                                                  • 33
                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                  • 116
                                                                                  • 116
                                                                                  • 44
                                                                                  • DDissatisfied
                                                                                  • 007
                                                                                  • 007
                                                                                  • 55
                                                                                  • HHighly Dissatisfied
                                                                                  • 000
                                                                                  • 000
                                                                                  • Total
                                                                                  • 1100
                                                                                  • 1100
                                                                                  • SSI No
                                                                                  • DDevelopment of Skills and Talents
                                                                                  • NNo of Respondents
                                                                                  • PPercentage
                                                                                  • 1 1
                                                                                  • HHighly Agree
                                                                                  • 112
                                                                                  • 112
                                                                                  • 22
                                                                                  • AAgree
                                                                                  • 552
                                                                                  • 552
                                                                                  • 33
                                                                                  • NNeither Agree nor Disagree
                                                                                  • 228
                                                                                  • 228
                                                                                  • 44
                                                                                  • DDisagree
                                                                                  • 006
                                                                                  • 006
                                                                                  • 55
                                                                                  • HHighly Disagree
                                                                                  • 002
                                                                                  • 002
                                                                                  • Total
                                                                                  • 1100
                                                                                  • 1100
                                                                                  • SSI No
                                                                                  • WWelfare Facilities
                                                                                  • NNo of Respondents
                                                                                  • PPercentage
                                                                                  • 11
                                                                                  • HHighly satisfied
                                                                                  • 009
                                                                                  • 909
                                                                                  • 22
                                                                                  • SSatisfied
                                                                                  • 557
                                                                                  • 557
                                                                                  • 33
                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                  • 229
                                                                                  • 229
                                                                                  • 44
                                                                                  • DDissatisfied
                                                                                  • 505
                                                                                  • 005
                                                                                  • 55
                                                                                  • HHighly Dissatisfied
                                                                                  • 000
                                                                                  • 000
                                                                                  • Total
                                                                                  • 1100
                                                                                  • 1100
                                                                                    • SUMMARY
                                                                                    • RECOMMENDATIONS
                                                                                    • BIBLIOGRAPHY

                                                                                40

                                                                                Employee Selection

                                                                                Once recruiting efforts produce a pool of promising job candidates Philips select among them to

                                                                                fill available positions When organisation select the right individuals for the right jobs new

                                                                                hires carry out their work more smoothly and experience fewer performance problems The

                                                                                result Greater enjoyment ofmdashand engagement inmdashthe job

                                                                                To enhance engagement through your selection of employees identify those candidates who are

                                                                                best-suited to the job and your organizationrsquos culture Also use candidate assessment methods

                                                                                that have obvious relevance to the job in questionmdashfor example by asking interviewees what

                                                                                they know about the role and having them provide work samples Most candidates will view

                                                                                these techniques more positively than tests with less apparent relevance such as personality and

                                                                                integrity assessments Successful candidates feel good about having ldquopassed the test and see

                                                                                company as careful and capable for having selected them A positive initial impression of an

                                                                                employer encourages growth of long-term commitment

                                                                                Training and Development

                                                                                Training and development can serve as additional levers for enhancing engagement and

                                                                                commitment For new hires training usually begins with orientation Orientation presents several

                                                                                important opportunitiesmdashincluding explaining pay work schedules and company policies Most

                                                                                important it gives you a chance to encourage employee engagement by explaining how the new

                                                                                hirersquos job contributes to the organizationrsquos mission Through orientation Mohali Plant of Philips

                                                                                Electronics describe how r company is organized introduce the new employee to his or her co-

                                                                                workers give the person a tour of the area where he or she will be working and explain safety

                                                                                regulations and other procedural matters In short you foster person-organization fitmdashvital for

                                                                                developing productive and dedicated employees Through training you help new and current

                                                                                41

                                                                                employees acquire the knowledge and skills they need to perform their jobs And employees who

                                                                                enhance their skills through training are more likely to engage fully in their work because they

                                                                                derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                                                                                company as well as their own employability in the job market In addition most companies offer

                                                                                higher wages for skilled workers to compensate them for their greater value and to discourage

                                                                                turnover

                                                                                Compensation

                                                                                Like the HR practices discussed above compensation can powerfully influence employee

                                                                                engagement and commitment Some compensation components encourage commitment to

                                                                                employers while others motivate engagement in the job It is possible to stimulate one and not

                                                                                the other though itrsquos generally better to foster both For example a company that offers a strong

                                                                                performance incentive system but no retirement plan will probably realize exceptional

                                                                                engagement from its workers however they may eventually commit themselves to another

                                                                                company that does offer a good retirement plan Meanwhile an organization that offers generous

                                                                                retirement benefits but a traditional seniority-based pay grade system may have committed

                                                                                employees however these workers might deliver pedestrian performance as they bide their time

                                                                                until retirement In designing compensation plans you therefore need to consider employee

                                                                                engagement and commitment strategically

                                                                                Encourage managers to include employees in the goal-setting process This technique helps to

                                                                                ensure that workers understand the goals It also promotes acceptance of challenging objectives

                                                                                because people generally feel more committed to goals they have helped define In addition

                                                                                consider how you and other managers will recognize and encourage contributions that exceed

                                                                                expectations For example when a piece of equipment malfunctions Joe finds other ways to

                                                                                maintain production rather than merely shutting down the machine and waiting for the

                                                                                42

                                                                                maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                                                                offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                                                                up Performance management processes operate on a continuous basis Therefore they provide

                                                                                perhaps the best ongoing opportunities for employers to foster employee engagement and

                                                                                commitment For example managers can use routine discussions about performance and

                                                                                feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                                                                which tasks are most challenging During such discussions managers also can define what going

                                                                                above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                                                                contributions An employeersquos aspirations and career goals can receive careful attention during

                                                                                performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                                                                can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                                                                your organization and the employeersquos other life commitments Through such means the

                                                                                organization personalizes its relationship to each employee and provides support while also

                                                                                expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                                                                To further engage employees and win their commitment through your performance management

                                                                                programs consider how to treat your organizationrsquos most experienced employees In many cases

                                                                                these employees understand the intricacies of a job better than their supervisors or managers do

                                                                                By virtue of long identification with your organization they may be deeply committed to high-

                                                                                level goals They use their expertise to contribute in ways that newer employees simply cannot

                                                                                match But many of them also may be planning to retire soon especially if they are from the

                                                                                ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                                                                a performance management system that recognizes and rewards proactive sharing of knowledge

                                                                                and expertise among co-workers For example create knowledge repositories or learning

                                                                                histories that can be stored in databases that employees can access and then create incentives

                                                                                43

                                                                                for people who contribute to and use these repositories Of course effective performance

                                                                                management systems also identify employees who are not meeting expectations Failing to

                                                                                address problem performance can erode other employeesrsquo engagement and commitment as their

                                                                                workloads increase and they conclude that the company is willing to tolerate poor performance

                                                                                If feedback coaching and remedial training are of little avail the manager may need to move the

                                                                                person to a different position within the company where he or she can make a more valuable

                                                                                contribution or let the individual go if there is no good match elsewhere in the organization

                                                                                44

                                                                                Chapter-V

                                                                                RESEARCH METHODOLOGY

                                                                                The basic task of research is to generate accurate information for use in decision-making

                                                                                Research can be defined as the systematic and objective process of gathering recording and

                                                                                analyzing data for aid in making business decisions As the project involves analyzing of

                                                                                45

                                                                                financial structure the research is exploratory in nature covering financial parameters and come

                                                                                of the important ratios to carry out research There are basically two techniques adopted for

                                                                                obtaining information

                                                                                Primary Data

                                                                                Secondary Data

                                                                                Primary Data is gathered specifically for the project at hand through personal interviews with

                                                                                the accounts officers

                                                                                Sample Size = 100 Employees

                                                                                Secondary data is previously collected and assembled for some project other than the one at

                                                                                hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                                                                less expensive than the primary date

                                                                                Secondary Data can be obtained from both external and internal sources

                                                                                External data may be collected from books and periodicals government sources media and other

                                                                                commercial sources

                                                                                Internal data is that secondary data which is created recorded or generated by the organization

                                                                                As the project is explanatory in nature secondary data is collected from the reports of the

                                                                                company books journals and interest Secondary data is gathered from annual reports official

                                                                                records and standing orders of the units

                                                                                CHAPTER - VI

                                                                                DATA ANALYSIS AND INTERPRETATION

                                                                                46

                                                                                The data after collection is to be processed and analyzed in accordance with the outline

                                                                                and down for the purpose at the time of developing research plan

                                                                                Technically speaking processing implies editing coding classification and tabulation of

                                                                                collected data so that they are amenable to analysis The term analysis refers to the computation

                                                                                of certain measures along with searching for pattern groups Thus in the process of analysis

                                                                                relationship or difference should be subjected to statistical tests of significance to determine with

                                                                                what validity data can be said to indicate any conclusions

                                                                                The analysis of data in a general way involves a number of closely related operations

                                                                                which are performed with the purpose of summarizing the collected data and organizing them in

                                                                                such a manner that they answer the research questions In this study the researcher followed

                                                                                above process carefully and it is presented in this chapter

                                                                                47

                                                                                Table 41 ndash To know the department in which employees are belongs to

                                                                                S

                                                                                ou rc

                                                                                e

                                                                                survey data

                                                                                Inference

                                                                                From the above table it shows that 35 of employees are belongs to

                                                                                production department

                                                                                FIGURE 41

                                                                                S

                                                                                SI No

                                                                                D

                                                                                Department

                                                                                N

                                                                                No of Respondents

                                                                                P

                                                                                Percentage

                                                                                1

                                                                                1

                                                                                M

                                                                                Mechanical

                                                                                3

                                                                                30

                                                                                3

                                                                                30

                                                                                2

                                                                                2

                                                                                E

                                                                                Electrical

                                                                                2

                                                                                25

                                                                                2

                                                                                25

                                                                                3

                                                                                3

                                                                                P

                                                                                Production

                                                                                3

                                                                                35

                                                                                3

                                                                                35

                                                                                4

                                                                                4

                                                                                O

                                                                                Others

                                                                                1

                                                                                10

                                                                                1

                                                                                10

                                                                                T

                                                                                Total

                                                                                1

                                                                                100

                                                                                1

                                                                                100

                                                                                48

                                                                                REPRESENTS THE DEPARTMENT

                                                                                Table 42 ndash To know working experience of the employees

                                                                                Source survey data

                                                                                Inference

                                                                                From the above table it shows that 34 of the employees have 4 ndash 6

                                                                                years experience

                                                                                S

                                                                                SI No

                                                                                W

                                                                                Work Experience

                                                                                N

                                                                                No of Respondents

                                                                                P

                                                                                Percentage

                                                                                1

                                                                                1

                                                                                B

                                                                                Below 2 years

                                                                                1

                                                                                33

                                                                                1

                                                                                13

                                                                                2

                                                                                2

                                                                                2

                                                                                2ndash 4 years

                                                                                3

                                                                                30

                                                                                3

                                                                                30

                                                                                3

                                                                                3

                                                                                4

                                                                                4ndash 6 years

                                                                                3

                                                                                34

                                                                                3

                                                                                34

                                                                                4

                                                                                4

                                                                                A

                                                                                Above 6 years

                                                                                2

                                                                                23

                                                                                2

                                                                                23

                                                                                T

                                                                                otal

                                                                                1

                                                                                100

                                                                                1

                                                                                100

                                                                                49

                                                                                FIGURE 42

                                                                                REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                                                                Table 43 ndash To know the physical working environment

                                                                                S

                                                                                SI No

                                                                                W

                                                                                Working Environment

                                                                                N

                                                                                No of Respondents

                                                                                P

                                                                                Percentage

                                                                                1

                                                                                1

                                                                                E

                                                                                Excellent

                                                                                1

                                                                                12

                                                                                1

                                                                                12

                                                                                2

                                                                                2

                                                                                G

                                                                                Good

                                                                                5

                                                                                57

                                                                                5

                                                                                57

                                                                                3

                                                                                3

                                                                                F

                                                                                Fair

                                                                                2

                                                                                28

                                                                                2

                                                                                28

                                                                                4

                                                                                4

                                                                                P

                                                                                Poor

                                                                                0

                                                                                03

                                                                                0

                                                                                33

                                                                                5

                                                                                5

                                                                                V

                                                                                Very Poor

                                                                                0

                                                                                00

                                                                                0

                                                                                00

                                                                                T

                                                                                Total

                                                                                1

                                                                                100

                                                                                1

                                                                                100

                                                                                Source survey data

                                                                                Inference

                                                                                From the above table it shows that 57 of the employees were feeling good about the working environment

                                                                                50

                                                                                FIGURE 43

                                                                                REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                                                51

                                                                                Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                                                S

                                                                                SI No

                                                                                N

                                                                                Non-Monitory Benefits offered

                                                                                to Employees

                                                                                N

                                                                                No of Respondents

                                                                                P

                                                                                Percentage

                                                                                1

                                                                                1

                                                                                H

                                                                                Highly Satisfied

                                                                                1

                                                                                14

                                                                                1

                                                                                14

                                                                                2

                                                                                2

                                                                                S

                                                                                Satisfied

                                                                                5

                                                                                54

                                                                                5

                                                                                54

                                                                                3

                                                                                3

                                                                                N

                                                                                Neither Satisfied nor Dissatisfied

                                                                                2

                                                                                25

                                                                                2

                                                                                25

                                                                                4

                                                                                4

                                                                                D

                                                                                Dissatisfied

                                                                                0

                                                                                05

                                                                                0

                                                                                05

                                                                                5

                                                                                5

                                                                                H

                                                                                Highly Dissatisfied

                                                                                0

                                                                                02

                                                                                0

                                                                                02

                                                                                Total 1

                                                                                100

                                                                                1

                                                                                100

                                                                                Source survey data

                                                                                Inference

                                                                                From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                                                FIGURE 44

                                                                                REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                                                52

                                                                                Table 45 ndash To know the satisfaction level of respondents towards the work

                                                                                assigned

                                                                                Source survey dataInference

                                                                                From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                                                FIGURE 45

                                                                                S

                                                                                SI No

                                                                                A

                                                                                Amount of Work

                                                                                N

                                                                                No of Respondents

                                                                                P

                                                                                Percentage

                                                                                1

                                                                                1

                                                                                H

                                                                                Highly satisfied

                                                                                2

                                                                                20

                                                                                2

                                                                                20

                                                                                2

                                                                                2

                                                                                S

                                                                                Satisfied

                                                                                4

                                                                                45

                                                                                4

                                                                                45

                                                                                3

                                                                                3

                                                                                N

                                                                                Neither Satisfied nor Dissatisfied

                                                                                1

                                                                                12

                                                                                1

                                                                                12

                                                                                4

                                                                                4

                                                                                D

                                                                                Dissatisfied

                                                                                1

                                                                                18

                                                                                1

                                                                                18

                                                                                5

                                                                                5

                                                                                H

                                                                                Highly Dissatisfied

                                                                                0

                                                                                06

                                                                                0

                                                                                06

                                                                                Total 1

                                                                                100

                                                                                1

                                                                                100

                                                                                53

                                                                                REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                                                54

                                                                                Table 46 ndash Opinion about the career development programme in their organisation

                                                                                S

                                                                                SI No

                                                                                C

                                                                                Career Development

                                                                                N

                                                                                No of Respondents

                                                                                P

                                                                                Percentage

                                                                                H

                                                                                Highly satisfied

                                                                                1

                                                                                12

                                                                                1

                                                                                12

                                                                                S

                                                                                Satisfied

                                                                                5

                                                                                56

                                                                                5

                                                                                56

                                                                                N

                                                                                Neither Satisfied nor Dissatisfied

                                                                                2

                                                                                22

                                                                                2

                                                                                22

                                                                                D

                                                                                Dissatisfied

                                                                                1

                                                                                10

                                                                                1

                                                                                10

                                                                                H

                                                                                Highly Dissatisfied

                                                                                0

                                                                                00

                                                                                0

                                                                                00

                                                                                Total 1

                                                                                100

                                                                                1

                                                                                100

                                                                                Source survey data

                                                                                Inference

                                                                                From the above table it shows that 56 of the employees were satisfied

                                                                                with the opinion about the carrier development programme in their organisation

                                                                                FIGURE 46

                                                                                REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                                                PROGRAMME IN THEIR ORGANISATION

                                                                                55

                                                                                Table 47 ndash To know the cooperation of co-workers

                                                                                S

                                                                                SI No

                                                                                C

                                                                                Co-operation of Workers

                                                                                N

                                                                                No of Respondents

                                                                                P

                                                                                Percentage

                                                                                1

                                                                                1

                                                                                H

                                                                                Highly satisfied

                                                                                2

                                                                                20

                                                                                2

                                                                                20

                                                                                2

                                                                                2

                                                                                S

                                                                                Satisfied

                                                                                6

                                                                                66

                                                                                6

                                                                                66

                                                                                3

                                                                                3

                                                                                N

                                                                                Neither Satisfied nor Dissatisfied

                                                                                1

                                                                                11

                                                                                1

                                                                                11

                                                                                4

                                                                                4

                                                                                D

                                                                                Dissatisfied

                                                                                0

                                                                                03

                                                                                0

                                                                                03

                                                                                5

                                                                                5

                                                                                H

                                                                                Highly Dissatisfied

                                                                                0

                                                                                00

                                                                                0

                                                                                00

                                                                                Total 1

                                                                                100

                                                                                1

                                                                                100

                                                                                Source survey data

                                                                                Inference

                                                                                From the above table it shows that 66 of the employees were satisfied

                                                                                with the cooperation of co-workers

                                                                                FIGURE 47

                                                                                56

                                                                                REPRESENTS THE COOPERATION OF CO-WORKERS

                                                                                57

                                                                                Table 48 ndash To know the satisfaction of Respondents with top management

                                                                                S

                                                                                SI No

                                                                                S

                                                                                Satisfaction with Top

                                                                                Management

                                                                                N

                                                                                No of Respondents

                                                                                P

                                                                                Percentage

                                                                                1

                                                                                1

                                                                                H

                                                                                Highly satisfied

                                                                                2

                                                                                26

                                                                                2

                                                                                26

                                                                                2

                                                                                2

                                                                                S

                                                                                Satisfied

                                                                                5

                                                                                51

                                                                                5

                                                                                51

                                                                                3

                                                                                3

                                                                                N

                                                                                Neither Satisfied nor Dissatisfied

                                                                                1

                                                                                17

                                                                                1

                                                                                17

                                                                                4

                                                                                4

                                                                                D

                                                                                Dissatisfied

                                                                                0

                                                                                06

                                                                                0

                                                                                06

                                                                                5

                                                                                5

                                                                                H

                                                                                Highly dissatisfied

                                                                                0

                                                                                00

                                                                                0

                                                                                00

                                                                                Total 1

                                                                                100

                                                                                1

                                                                                100

                                                                                Source survey data

                                                                                Inference

                                                                                From the above table it shows that 51 of the employees were satisfied with the top management

                                                                                FIGURE 48

                                                                                58

                                                                                REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                                Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                                Source survey data

                                                                                Inference

                                                                                From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                                S

                                                                                SI

                                                                                No

                                                                                S

                                                                                Satisfaction with Subordinates

                                                                                N

                                                                                No of Respondents

                                                                                P

                                                                                Percentage

                                                                                1

                                                                                1

                                                                                H

                                                                                Highly satisfied

                                                                                1

                                                                                12

                                                                                1

                                                                                12

                                                                                2

                                                                                2

                                                                                S

                                                                                Satisfied

                                                                                6

                                                                                67

                                                                                6

                                                                                67

                                                                                2

                                                                                3

                                                                                N

                                                                                Neither Satisfied nor Dissatisfied

                                                                                1

                                                                                14

                                                                                1

                                                                                14

                                                                                4

                                                                                D

                                                                                Dissatisfied

                                                                                0

                                                                                07

                                                                                0

                                                                                07

                                                                                5

                                                                                5

                                                                                H

                                                                                Highly Dissatisfied

                                                                                0

                                                                                00

                                                                                0

                                                                                00

                                                                                Total 1

                                                                                100

                                                                                1

                                                                                100

                                                                                59

                                                                                FIGURE 49

                                                                                REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                                60

                                                                                Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                                S

                                                                                SI No

                                                                                J

                                                                                Job Satisfaction

                                                                                N

                                                                                No of Respondents

                                                                                P

                                                                                Percentage

                                                                                1

                                                                                1

                                                                                H

                                                                                Highly satisfied

                                                                                2

                                                                                22

                                                                                2

                                                                                22

                                                                                2

                                                                                2

                                                                                S

                                                                                Satisfied

                                                                                5

                                                                                56

                                                                                5

                                                                                56

                                                                                3

                                                                                3

                                                                                N

                                                                                Neither Satisfied nor Dissatisfied

                                                                                1

                                                                                16

                                                                                1

                                                                                16

                                                                                4

                                                                                4

                                                                                D

                                                                                Dissatisfied

                                                                                0

                                                                                07

                                                                                0

                                                                                07

                                                                                5

                                                                                5

                                                                                H

                                                                                Highly Dissatisfied

                                                                                0

                                                                                00

                                                                                0

                                                                                00

                                                                                Total 1

                                                                                100

                                                                                1

                                                                                100

                                                                                Source survey dataInference

                                                                                From the above table it shows that 56 of the employees were satisfied with their job

                                                                                FIGURE 410

                                                                                61

                                                                                REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                                Table 411 ndash To know whether there is any job pressure in their work

                                                                                Source survey data

                                                                                Inference

                                                                                From the above table it shows that 72 of employees said there is job pressure in their work

                                                                                FIGURE 411

                                                                                REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                                S

                                                                                SI No

                                                                                J

                                                                                Job Pressure

                                                                                N

                                                                                No of Respondents

                                                                                P

                                                                                Percentage

                                                                                1

                                                                                1

                                                                                Y

                                                                                Yes

                                                                                7

                                                                                72

                                                                                7

                                                                                72

                                                                                2

                                                                                2

                                                                                N

                                                                                No

                                                                                2

                                                                                28

                                                                                2

                                                                                28

                                                                                T

                                                                                Total

                                                                                1

                                                                                100

                                                                                1

                                                                                100

                                                                                62

                                                                                Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                                amp talents

                                                                                S

                                                                                SI No

                                                                                D

                                                                                Development of Skills and

                                                                                Talents

                                                                                N

                                                                                No of Respondents

                                                                                P

                                                                                Percentage

                                                                                1

                                                                                1

                                                                                H

                                                                                Highly Agree

                                                                                1

                                                                                12

                                                                                1

                                                                                12

                                                                                2

                                                                                2

                                                                                A

                                                                                Agree

                                                                                5

                                                                                52

                                                                                5

                                                                                52

                                                                                3

                                                                                3

                                                                                N

                                                                                Neither Agree nor Disagree

                                                                                2

                                                                                28

                                                                                2

                                                                                28

                                                                                4

                                                                                4

                                                                                D

                                                                                Disagree

                                                                                0

                                                                                06

                                                                                0

                                                                                06

                                                                                5

                                                                                5

                                                                                H

                                                                                Highly Disagree

                                                                                0

                                                                                02

                                                                                0

                                                                                02

                                                                                Total 1

                                                                                100

                                                                                1

                                                                                100

                                                                                Source survey data

                                                                                Inference

                                                                                From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                                63

                                                                                FIRGURE 412

                                                                                REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                                64

                                                                                Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                                S

                                                                                SI No

                                                                                W

                                                                                Welfare Facilities

                                                                                N

                                                                                No of Respondents

                                                                                P

                                                                                Percentage

                                                                                1

                                                                                1

                                                                                H

                                                                                Highly satisfied

                                                                                0

                                                                                09

                                                                                9

                                                                                09

                                                                                2

                                                                                2

                                                                                S

                                                                                Satisfied

                                                                                5

                                                                                57

                                                                                5

                                                                                57

                                                                                3

                                                                                3

                                                                                N

                                                                                Neither Satisfied nor Dissatisfied

                                                                                2

                                                                                29

                                                                                2

                                                                                29

                                                                                4

                                                                                4

                                                                                D

                                                                                Dissatisfied

                                                                                5

                                                                                05

                                                                                0

                                                                                05

                                                                                5

                                                                                5

                                                                                H

                                                                                Highly Dissatisfied

                                                                                0

                                                                                00

                                                                                0

                                                                                00

                                                                                Total 1

                                                                                100

                                                                                1

                                                                                100

                                                                                Source survey data

                                                                                Inference

                                                                                From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                                FIGURE 413

                                                                                REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                                65

                                                                                Table 414 ndash To know the employee satisfaction towards the salary

                                                                                Source survey data

                                                                                Inference

                                                                                From the above table it shows that 67 of the employees were satisfied

                                                                                with their salary

                                                                                FIGURE 414

                                                                                REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                                S

                                                                                SI No

                                                                                P

                                                                                Payment Satisfaction

                                                                                N

                                                                                No of Respondents

                                                                                P

                                                                                Percentage

                                                                                1

                                                                                1

                                                                                Y

                                                                                Yes

                                                                                6

                                                                                67

                                                                                6

                                                                                67

                                                                                2

                                                                                2

                                                                                N

                                                                                No

                                                                                3

                                                                                33

                                                                                3

                                                                                33

                                                                                T

                                                                                otal

                                                                                1

                                                                                100

                                                                                1

                                                                                100

                                                                                66

                                                                                Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                Organisation

                                                                                Source survey data

                                                                                Inference

                                                                                From the above table it shows that 59 of the employees were willing to

                                                                                continue in this organisation

                                                                                FIGURE 415

                                                                                REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                S

                                                                                SI No

                                                                                W

                                                                                Willingness to Work

                                                                                N

                                                                                No of Respondents

                                                                                P

                                                                                Percentage

                                                                                1

                                                                                1

                                                                                Y

                                                                                Yes

                                                                                5

                                                                                59

                                                                                5

                                                                                59

                                                                                2

                                                                                2

                                                                                N

                                                                                No

                                                                                4

                                                                                41

                                                                                4

                                                                                41

                                                                                T

                                                                                Total

                                                                                1

                                                                                00

                                                                                1

                                                                                00

                                                                                67

                                                                                CHI-SQUARE METHOD

                                                                                The chi square test is one of the simplest and most widely used non-

                                                                                parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                if categorical data shows dependency or the two classifications are independent It can

                                                                                also be used to make comparisons between theoretical population and actual data

                                                                                when categories are used

                                                                                n

                                                                                Chi square χsup2= sum (O-E) sup2 E

                                                                                i =1

                                                                                Where O= observed frequency

                                                                                E= expected frequency

                                                                                68

                                                                                OBSERVED FREQUENCY

                                                                                Table 419 shows the relationship between the department and the job satisfaction

                                                                                Over All

                                                                                Job

                                                                                SatisfactionHighly

                                                                                SatisfiedSatisfied

                                                                                Neither

                                                                                Satisfied nor

                                                                                Dissatisfied

                                                                                DissatisfiedHighly

                                                                                Dissatisfied

                                                                                Sub

                                                                                Total

                                                                                Mechanical 5 6 14 3 2 30

                                                                                Electrical 6 8 6 3 2 25

                                                                                Production 9 13 7 4 2 35

                                                                                Others 2 3 2 2 1 10

                                                                                Sub Total 22 30 29 12 7 100

                                                                                69

                                                                                EXPECTED FREQUENCY

                                                                                Over All

                                                                                Job

                                                                                SatisfactionHighly

                                                                                SatisfiedSatisfied

                                                                                Neither

                                                                                Satisfied nor

                                                                                Dissatisfied

                                                                                DissatisfiedHighly

                                                                                Dissatisfied

                                                                                Sub

                                                                                Total

                                                                                Mechanical 7 8 9 4 2 30

                                                                                Electrical 5 8 7 3 2 25

                                                                                Production 8 11 10 4 2 35

                                                                                Others 2 3 3 1 1 10

                                                                                Sub Total 22 30 29 12 7 100

                                                                                Null Hypothesis (Ho)

                                                                                There is no significant difference between the department and the job satisfaction

                                                                                Alternative Hypothesis (Ho)

                                                                                There is significant difference between the job satisfaction

                                                                                Co Relation

                                                                                70

                                                                                Chapter-V

                                                                                CONCLUSIONS AND

                                                                                RECOMMENDATIONS

                                                                                71

                                                                                CONCLUSION

                                                                                On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                environment of the company is very healthy The visitors feel happy after the campus

                                                                                Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                position by channelising these internal accruals to fund its expansion programmes

                                                                                Working results PTL has registered a handsome and constant growth in its profits because

                                                                                of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                72

                                                                                SUMMARY

                                                                                According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                development and having a best friend at work

                                                                                Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                employees may just start whistling while they work It is up to me The corporate culture or

                                                                                financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                that is completely in your control

                                                                                Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                your job to bond your best people to your company through recognition And you also must help

                                                                                direct and motivate your core performers

                                                                                Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                spend time with their kids) make the most of your formal service awards with some preparation

                                                                                and a group presentation walk around your department every day and talk to your

                                                                                people and thank them sincerely and often

                                                                                73

                                                                                Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                You do great work actually can have the opposite effect and leave your employees wondering

                                                                                Does he have any idea what I really do around here Specific praise links individual

                                                                                accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                customer complaint Great work As you know we value quick resolutions of problems as

                                                                                one of our core strategies

                                                                                Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                high-impact performers report that they left their last job because No one ever asked me to

                                                                                stay

                                                                                Forget cash

                                                                                Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                recognized and involved they are much less likely to keep asking about money

                                                                                Recognize

                                                                                Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                much too long to recognize and you probably are losing people you do not need to

                                                                                74

                                                                                Recognition works

                                                                                Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                Learn to recognize your employees for their efforts thank them often and reward their

                                                                                achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                their jobs again Chances are you will work together happily ever after

                                                                                So there is direct relation with employee satisfaction and their commitment towards the

                                                                                organization and it is also clear from the above discussion that only monetary elements are not

                                                                                sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                and other moral value

                                                                                75

                                                                                RECOMMENDATIONS

                                                                                PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                minimize its cost of production With this increase in capacity utilization the total cost

                                                                                will spread over more units thereby decreasing the per unit cost

                                                                                PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                equal as it will help in improving company liquidity

                                                                                PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                business as it accounts very less as compare to other businesses of Philips

                                                                                Another recommendation for Mohali plant is about the HR department that is they

                                                                                should appoint permanent and skilled workers as against casual workers which generally add

                                                                                up to the profit of the company

                                                                                76

                                                                                BIBLIOGRAPHY

                                                                                1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                2 Monthly Journals of Philips Electronics India Ltd

                                                                                3 Authentic Leadership Medtronic CEO Bill George

                                                                                4 wwwindiaphilipscom

                                                                                5 wwwwikipediacom

                                                                                6 httpwwwemployeecommitmentcom

                                                                                7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                77

                                                                                Questionnaire

                                                                                Name __________________________________________________________

                                                                                Age______________________________ Gender _______________________

                                                                                Qualification _______________________ Contact No ___________________

                                                                                Q1 In which department you are working

                                                                                Electrical Production Mechanical Other

                                                                                Q2 What is your working experience

                                                                                gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                Q3 How You like the physical Working Environment of the organization

                                                                                Excellent Good Fair Poor Very Poor

                                                                                Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                Highly Dissatisfied Dissatisfied

                                                                                Q5 Are you satisfied with your work

                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                Highly Dissatisfied Dissatisfied

                                                                                Q6 Are you satisfied with the career development programe of the company

                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                Highly Dissatisfied Dissatisfied

                                                                                Q7 Is other staff of the organization is co-operative with you

                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                Highly Dissatisfied Dissatisfied

                                                                                Q8 Are you satisfied with top level management

                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                Highly Dissatisfied Dissatisfied

                                                                                78

                                                                                Q9 Are you satisfied with your subordinates

                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                Highly Dissatisfied Dissatisfied

                                                                                Q10 Are you satisfied with the nature of the Job

                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                Highly Dissatisfied Dissatisfied

                                                                                Q11 Do you have any Job Pressure in work

                                                                                Yes No

                                                                                Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                Highly Dissatisfied Dissatisfied

                                                                                Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                Highly Dissatisfied Dissatisfied

                                                                                Q14 Are you satisfied towards your salary

                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                Highly Dissatisfied Dissatisfied

                                                                                Q15 Are you committed towards the organisation

                                                                                Yes No

                                                                                Signature

                                                                                • SSI No
                                                                                • DDepartment
                                                                                • NNo of Respondents
                                                                                • PPercentage
                                                                                • 11
                                                                                • MMechanical
                                                                                • 330
                                                                                • 330
                                                                                • 22
                                                                                • EElectrical
                                                                                • 225
                                                                                • 225
                                                                                • 33
                                                                                • PProduction
                                                                                • 335
                                                                                • 335
                                                                                • 44
                                                                                • OOthers
                                                                                • 110
                                                                                • 110
                                                                                • TTotal
                                                                                • 1100
                                                                                • 1100
                                                                                • SSI No
                                                                                • WWork Experience
                                                                                • NNo of Respondents
                                                                                • PPercentage
                                                                                • 11
                                                                                • BBelow 2 years
                                                                                • 133
                                                                                • 113
                                                                                • 22
                                                                                • 2 2ndash 4 years
                                                                                • 330
                                                                                • 330
                                                                                • 33
                                                                                • 4 4ndash 6 years
                                                                                • 334
                                                                                • 334
                                                                                • 44
                                                                                • AAbove 6 years
                                                                                • 223
                                                                                • 223
                                                                                • Total
                                                                                • 1100
                                                                                • 1100
                                                                                • SSI No
                                                                                • AAmount of Work
                                                                                • NNo of Respondents
                                                                                • PPercentage
                                                                                • 11
                                                                                • HHighly satisfied
                                                                                • 220
                                                                                • 220
                                                                                • 22
                                                                                • SSatisfied
                                                                                • 445
                                                                                • 445
                                                                                • 33
                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                • 112
                                                                                • 112
                                                                                • 44
                                                                                • DDissatisfied
                                                                                • 118
                                                                                • 118
                                                                                • 55
                                                                                • HHighly Dissatisfied
                                                                                • 006
                                                                                • 006
                                                                                • Total
                                                                                • 1100
                                                                                • 1100
                                                                                • SSI No
                                                                                • SSatisfaction with Subordinates
                                                                                • NNo of Respondents
                                                                                • PPercentage
                                                                                • 11
                                                                                • HHighly satisfied
                                                                                • 112
                                                                                • 112
                                                                                • 22
                                                                                • SSatisfied
                                                                                • 667
                                                                                • 667
                                                                                • 23
                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                • 114
                                                                                • 114
                                                                                • 4
                                                                                • DDissatisfied
                                                                                • 007
                                                                                • 007
                                                                                • 55
                                                                                • HHighly Dissatisfied
                                                                                • 0 00
                                                                                • 000
                                                                                • Total
                                                                                • 1100
                                                                                • 1100
                                                                                • SSI No
                                                                                • JJob Pressure
                                                                                • NNo of Respondents
                                                                                • PPercentage
                                                                                • 11
                                                                                • YYes
                                                                                • 772
                                                                                • 772
                                                                                • 22
                                                                                • NNo
                                                                                • 228
                                                                                • 228
                                                                                • TTotal
                                                                                • 1100
                                                                                • 1100
                                                                                • SSI No
                                                                                • PPayment Satisfaction
                                                                                • NNo of Respondents
                                                                                • PPercentage
                                                                                • 11
                                                                                • YYes
                                                                                • 667
                                                                                • 667
                                                                                • 22
                                                                                • NNo
                                                                                • 333
                                                                                • 333
                                                                                • Total
                                                                                • 1100
                                                                                • 1100
                                                                                • SSI No
                                                                                • WWillingness to Work
                                                                                • NNo of Respondents
                                                                                • PPercentage
                                                                                • 11
                                                                                • YYes
                                                                                • 559
                                                                                • 559
                                                                                • 22
                                                                                • NNo
                                                                                • 441
                                                                                • 441
                                                                                • TTotal
                                                                                • 100
                                                                                • 100
                                                                                  • MISSION amp VISION
                                                                                  • Mission
                                                                                  • Vision
                                                                                  • Philips Electronics India Limited
                                                                                    • SSI No
                                                                                    • WWorking Environment
                                                                                    • NNo of Respondents
                                                                                    • PPercentage
                                                                                    • 11
                                                                                    • EExcellent
                                                                                    • 112
                                                                                    • 112
                                                                                    • 22
                                                                                    • GGood
                                                                                    • 557
                                                                                    • 557
                                                                                    • 33
                                                                                    • FFair
                                                                                    • 228
                                                                                    • 228
                                                                                    • 44
                                                                                    • PPoor
                                                                                    • 003
                                                                                    • 033
                                                                                    • 55
                                                                                    • VVery Poor
                                                                                    • 000
                                                                                    • 000
                                                                                    • TTotal
                                                                                    • 1100
                                                                                    • 1100
                                                                                    • SSI No
                                                                                    • NNon-Monitory Benefits offered to Employees
                                                                                    • NNo of Respondents
                                                                                    • PPercentage
                                                                                    • 11
                                                                                    • HHighly Satisfied
                                                                                    • 114
                                                                                    • 114
                                                                                    • 22
                                                                                    • SSatisfied
                                                                                    • 554
                                                                                    • 554
                                                                                    • 33
                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                    • 225
                                                                                    • 225
                                                                                    • 44
                                                                                    • DDissatisfied
                                                                                    • 005
                                                                                    • 005
                                                                                    • 55
                                                                                    • HHighly Dissatisfied
                                                                                    • 002
                                                                                    • 002
                                                                                    • Total
                                                                                    • 1100
                                                                                    • 1100
                                                                                    • SSI No
                                                                                    • CCareer Development
                                                                                    • NNo of Respondents
                                                                                    • PPercentage
                                                                                    • HHighly satisfied
                                                                                    • 112
                                                                                    • 112
                                                                                    • SSatisfied
                                                                                    • 556
                                                                                    • 556
                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                    • 222
                                                                                    • 222
                                                                                    • DDissatisfied
                                                                                    • 110
                                                                                    • 110
                                                                                    • HHighly Dissatisfied
                                                                                    • 000
                                                                                    • 000
                                                                                    • Total
                                                                                    • 1100
                                                                                    • 1100
                                                                                    • SSI No
                                                                                    • CCo-operation of Workers
                                                                                    • NNo of Respondents
                                                                                    • PPercentage
                                                                                    • 11
                                                                                    • HHighly satisfied
                                                                                    • 220
                                                                                    • 220
                                                                                    • 22
                                                                                    • SSatisfied
                                                                                    • 666
                                                                                    • 666
                                                                                    • 33
                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                    • 111
                                                                                    • 111
                                                                                    • 44
                                                                                    • DDissatisfied
                                                                                    • 003
                                                                                    • 003
                                                                                    • 55
                                                                                    • HHighly Dissatisfied
                                                                                    • 000
                                                                                    • 000
                                                                                    • Total
                                                                                    • 1100
                                                                                    • 1100
                                                                                    • SSI No
                                                                                    • SSatisfaction with Top Management
                                                                                    • NNo of Respondents
                                                                                    • PPercentage
                                                                                    • 11
                                                                                    • HHighly satisfied
                                                                                    • 226
                                                                                    • 226
                                                                                    • 22
                                                                                    • SSatisfied
                                                                                    • 551
                                                                                    • 551
                                                                                    • 33
                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                    • 117
                                                                                    • 117
                                                                                    • 44
                                                                                    • DDissatisfied
                                                                                    • 006
                                                                                    • 006
                                                                                    • 55
                                                                                    • HHighly dissatisfied
                                                                                    • 000
                                                                                    • 000
                                                                                    • Total
                                                                                    • 1100
                                                                                    • 1100
                                                                                    • SSI No
                                                                                    • JJob Satisfaction
                                                                                    • NNo of Respondents
                                                                                    • PPercentage
                                                                                    • 11
                                                                                    • HHighly satisfied
                                                                                    • 222
                                                                                    • 222
                                                                                    • 22
                                                                                    • SSatisfied
                                                                                    • 556
                                                                                    • 556
                                                                                    • 33
                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                    • 116
                                                                                    • 116
                                                                                    • 44
                                                                                    • DDissatisfied
                                                                                    • 007
                                                                                    • 007
                                                                                    • 55
                                                                                    • HHighly Dissatisfied
                                                                                    • 000
                                                                                    • 000
                                                                                    • Total
                                                                                    • 1100
                                                                                    • 1100
                                                                                    • SSI No
                                                                                    • DDevelopment of Skills and Talents
                                                                                    • NNo of Respondents
                                                                                    • PPercentage
                                                                                    • 1 1
                                                                                    • HHighly Agree
                                                                                    • 112
                                                                                    • 112
                                                                                    • 22
                                                                                    • AAgree
                                                                                    • 552
                                                                                    • 552
                                                                                    • 33
                                                                                    • NNeither Agree nor Disagree
                                                                                    • 228
                                                                                    • 228
                                                                                    • 44
                                                                                    • DDisagree
                                                                                    • 006
                                                                                    • 006
                                                                                    • 55
                                                                                    • HHighly Disagree
                                                                                    • 002
                                                                                    • 002
                                                                                    • Total
                                                                                    • 1100
                                                                                    • 1100
                                                                                    • SSI No
                                                                                    • WWelfare Facilities
                                                                                    • NNo of Respondents
                                                                                    • PPercentage
                                                                                    • 11
                                                                                    • HHighly satisfied
                                                                                    • 009
                                                                                    • 909
                                                                                    • 22
                                                                                    • SSatisfied
                                                                                    • 557
                                                                                    • 557
                                                                                    • 33
                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                    • 229
                                                                                    • 229
                                                                                    • 44
                                                                                    • DDissatisfied
                                                                                    • 505
                                                                                    • 005
                                                                                    • 55
                                                                                    • HHighly Dissatisfied
                                                                                    • 000
                                                                                    • 000
                                                                                    • Total
                                                                                    • 1100
                                                                                    • 1100
                                                                                      • SUMMARY
                                                                                      • RECOMMENDATIONS
                                                                                      • BIBLIOGRAPHY

                                                                                  41

                                                                                  employees acquire the knowledge and skills they need to perform their jobs And employees who

                                                                                  enhance their skills through training are more likely to engage fully in their work because they

                                                                                  derive satisfaction from mastering new tasks Training also enhances employeesrsquo value to your

                                                                                  company as well as their own employability in the job market In addition most companies offer

                                                                                  higher wages for skilled workers to compensate them for their greater value and to discourage

                                                                                  turnover

                                                                                  Compensation

                                                                                  Like the HR practices discussed above compensation can powerfully influence employee

                                                                                  engagement and commitment Some compensation components encourage commitment to

                                                                                  employers while others motivate engagement in the job It is possible to stimulate one and not

                                                                                  the other though itrsquos generally better to foster both For example a company that offers a strong

                                                                                  performance incentive system but no retirement plan will probably realize exceptional

                                                                                  engagement from its workers however they may eventually commit themselves to another

                                                                                  company that does offer a good retirement plan Meanwhile an organization that offers generous

                                                                                  retirement benefits but a traditional seniority-based pay grade system may have committed

                                                                                  employees however these workers might deliver pedestrian performance as they bide their time

                                                                                  until retirement In designing compensation plans you therefore need to consider employee

                                                                                  engagement and commitment strategically

                                                                                  Encourage managers to include employees in the goal-setting process This technique helps to

                                                                                  ensure that workers understand the goals It also promotes acceptance of challenging objectives

                                                                                  because people generally feel more committed to goals they have helped define In addition

                                                                                  consider how you and other managers will recognize and encourage contributions that exceed

                                                                                  expectations For example when a piece of equipment malfunctions Joe finds other ways to

                                                                                  maintain production rather than merely shutting down the machine and waiting for the

                                                                                  42

                                                                                  maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                                                                  offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                                                                  up Performance management processes operate on a continuous basis Therefore they provide

                                                                                  perhaps the best ongoing opportunities for employers to foster employee engagement and

                                                                                  commitment For example managers can use routine discussions about performance and

                                                                                  feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                                                                  which tasks are most challenging During such discussions managers also can define what going

                                                                                  above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                                                                  contributions An employeersquos aspirations and career goals can receive careful attention during

                                                                                  performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                                                                  can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                                                                  your organization and the employeersquos other life commitments Through such means the

                                                                                  organization personalizes its relationship to each employee and provides support while also

                                                                                  expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                                                                  To further engage employees and win their commitment through your performance management

                                                                                  programs consider how to treat your organizationrsquos most experienced employees In many cases

                                                                                  these employees understand the intricacies of a job better than their supervisors or managers do

                                                                                  By virtue of long identification with your organization they may be deeply committed to high-

                                                                                  level goals They use their expertise to contribute in ways that newer employees simply cannot

                                                                                  match But many of them also may be planning to retire soon especially if they are from the

                                                                                  ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                                                                  a performance management system that recognizes and rewards proactive sharing of knowledge

                                                                                  and expertise among co-workers For example create knowledge repositories or learning

                                                                                  histories that can be stored in databases that employees can access and then create incentives

                                                                                  43

                                                                                  for people who contribute to and use these repositories Of course effective performance

                                                                                  management systems also identify employees who are not meeting expectations Failing to

                                                                                  address problem performance can erode other employeesrsquo engagement and commitment as their

                                                                                  workloads increase and they conclude that the company is willing to tolerate poor performance

                                                                                  If feedback coaching and remedial training are of little avail the manager may need to move the

                                                                                  person to a different position within the company where he or she can make a more valuable

                                                                                  contribution or let the individual go if there is no good match elsewhere in the organization

                                                                                  44

                                                                                  Chapter-V

                                                                                  RESEARCH METHODOLOGY

                                                                                  The basic task of research is to generate accurate information for use in decision-making

                                                                                  Research can be defined as the systematic and objective process of gathering recording and

                                                                                  analyzing data for aid in making business decisions As the project involves analyzing of

                                                                                  45

                                                                                  financial structure the research is exploratory in nature covering financial parameters and come

                                                                                  of the important ratios to carry out research There are basically two techniques adopted for

                                                                                  obtaining information

                                                                                  Primary Data

                                                                                  Secondary Data

                                                                                  Primary Data is gathered specifically for the project at hand through personal interviews with

                                                                                  the accounts officers

                                                                                  Sample Size = 100 Employees

                                                                                  Secondary data is previously collected and assembled for some project other than the one at

                                                                                  hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                                                                  less expensive than the primary date

                                                                                  Secondary Data can be obtained from both external and internal sources

                                                                                  External data may be collected from books and periodicals government sources media and other

                                                                                  commercial sources

                                                                                  Internal data is that secondary data which is created recorded or generated by the organization

                                                                                  As the project is explanatory in nature secondary data is collected from the reports of the

                                                                                  company books journals and interest Secondary data is gathered from annual reports official

                                                                                  records and standing orders of the units

                                                                                  CHAPTER - VI

                                                                                  DATA ANALYSIS AND INTERPRETATION

                                                                                  46

                                                                                  The data after collection is to be processed and analyzed in accordance with the outline

                                                                                  and down for the purpose at the time of developing research plan

                                                                                  Technically speaking processing implies editing coding classification and tabulation of

                                                                                  collected data so that they are amenable to analysis The term analysis refers to the computation

                                                                                  of certain measures along with searching for pattern groups Thus in the process of analysis

                                                                                  relationship or difference should be subjected to statistical tests of significance to determine with

                                                                                  what validity data can be said to indicate any conclusions

                                                                                  The analysis of data in a general way involves a number of closely related operations

                                                                                  which are performed with the purpose of summarizing the collected data and organizing them in

                                                                                  such a manner that they answer the research questions In this study the researcher followed

                                                                                  above process carefully and it is presented in this chapter

                                                                                  47

                                                                                  Table 41 ndash To know the department in which employees are belongs to

                                                                                  S

                                                                                  ou rc

                                                                                  e

                                                                                  survey data

                                                                                  Inference

                                                                                  From the above table it shows that 35 of employees are belongs to

                                                                                  production department

                                                                                  FIGURE 41

                                                                                  S

                                                                                  SI No

                                                                                  D

                                                                                  Department

                                                                                  N

                                                                                  No of Respondents

                                                                                  P

                                                                                  Percentage

                                                                                  1

                                                                                  1

                                                                                  M

                                                                                  Mechanical

                                                                                  3

                                                                                  30

                                                                                  3

                                                                                  30

                                                                                  2

                                                                                  2

                                                                                  E

                                                                                  Electrical

                                                                                  2

                                                                                  25

                                                                                  2

                                                                                  25

                                                                                  3

                                                                                  3

                                                                                  P

                                                                                  Production

                                                                                  3

                                                                                  35

                                                                                  3

                                                                                  35

                                                                                  4

                                                                                  4

                                                                                  O

                                                                                  Others

                                                                                  1

                                                                                  10

                                                                                  1

                                                                                  10

                                                                                  T

                                                                                  Total

                                                                                  1

                                                                                  100

                                                                                  1

                                                                                  100

                                                                                  48

                                                                                  REPRESENTS THE DEPARTMENT

                                                                                  Table 42 ndash To know working experience of the employees

                                                                                  Source survey data

                                                                                  Inference

                                                                                  From the above table it shows that 34 of the employees have 4 ndash 6

                                                                                  years experience

                                                                                  S

                                                                                  SI No

                                                                                  W

                                                                                  Work Experience

                                                                                  N

                                                                                  No of Respondents

                                                                                  P

                                                                                  Percentage

                                                                                  1

                                                                                  1

                                                                                  B

                                                                                  Below 2 years

                                                                                  1

                                                                                  33

                                                                                  1

                                                                                  13

                                                                                  2

                                                                                  2

                                                                                  2

                                                                                  2ndash 4 years

                                                                                  3

                                                                                  30

                                                                                  3

                                                                                  30

                                                                                  3

                                                                                  3

                                                                                  4

                                                                                  4ndash 6 years

                                                                                  3

                                                                                  34

                                                                                  3

                                                                                  34

                                                                                  4

                                                                                  4

                                                                                  A

                                                                                  Above 6 years

                                                                                  2

                                                                                  23

                                                                                  2

                                                                                  23

                                                                                  T

                                                                                  otal

                                                                                  1

                                                                                  100

                                                                                  1

                                                                                  100

                                                                                  49

                                                                                  FIGURE 42

                                                                                  REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                                                                  Table 43 ndash To know the physical working environment

                                                                                  S

                                                                                  SI No

                                                                                  W

                                                                                  Working Environment

                                                                                  N

                                                                                  No of Respondents

                                                                                  P

                                                                                  Percentage

                                                                                  1

                                                                                  1

                                                                                  E

                                                                                  Excellent

                                                                                  1

                                                                                  12

                                                                                  1

                                                                                  12

                                                                                  2

                                                                                  2

                                                                                  G

                                                                                  Good

                                                                                  5

                                                                                  57

                                                                                  5

                                                                                  57

                                                                                  3

                                                                                  3

                                                                                  F

                                                                                  Fair

                                                                                  2

                                                                                  28

                                                                                  2

                                                                                  28

                                                                                  4

                                                                                  4

                                                                                  P

                                                                                  Poor

                                                                                  0

                                                                                  03

                                                                                  0

                                                                                  33

                                                                                  5

                                                                                  5

                                                                                  V

                                                                                  Very Poor

                                                                                  0

                                                                                  00

                                                                                  0

                                                                                  00

                                                                                  T

                                                                                  Total

                                                                                  1

                                                                                  100

                                                                                  1

                                                                                  100

                                                                                  Source survey data

                                                                                  Inference

                                                                                  From the above table it shows that 57 of the employees were feeling good about the working environment

                                                                                  50

                                                                                  FIGURE 43

                                                                                  REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                                                  51

                                                                                  Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                                                  S

                                                                                  SI No

                                                                                  N

                                                                                  Non-Monitory Benefits offered

                                                                                  to Employees

                                                                                  N

                                                                                  No of Respondents

                                                                                  P

                                                                                  Percentage

                                                                                  1

                                                                                  1

                                                                                  H

                                                                                  Highly Satisfied

                                                                                  1

                                                                                  14

                                                                                  1

                                                                                  14

                                                                                  2

                                                                                  2

                                                                                  S

                                                                                  Satisfied

                                                                                  5

                                                                                  54

                                                                                  5

                                                                                  54

                                                                                  3

                                                                                  3

                                                                                  N

                                                                                  Neither Satisfied nor Dissatisfied

                                                                                  2

                                                                                  25

                                                                                  2

                                                                                  25

                                                                                  4

                                                                                  4

                                                                                  D

                                                                                  Dissatisfied

                                                                                  0

                                                                                  05

                                                                                  0

                                                                                  05

                                                                                  5

                                                                                  5

                                                                                  H

                                                                                  Highly Dissatisfied

                                                                                  0

                                                                                  02

                                                                                  0

                                                                                  02

                                                                                  Total 1

                                                                                  100

                                                                                  1

                                                                                  100

                                                                                  Source survey data

                                                                                  Inference

                                                                                  From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                                                  FIGURE 44

                                                                                  REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                                                  52

                                                                                  Table 45 ndash To know the satisfaction level of respondents towards the work

                                                                                  assigned

                                                                                  Source survey dataInference

                                                                                  From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                                                  FIGURE 45

                                                                                  S

                                                                                  SI No

                                                                                  A

                                                                                  Amount of Work

                                                                                  N

                                                                                  No of Respondents

                                                                                  P

                                                                                  Percentage

                                                                                  1

                                                                                  1

                                                                                  H

                                                                                  Highly satisfied

                                                                                  2

                                                                                  20

                                                                                  2

                                                                                  20

                                                                                  2

                                                                                  2

                                                                                  S

                                                                                  Satisfied

                                                                                  4

                                                                                  45

                                                                                  4

                                                                                  45

                                                                                  3

                                                                                  3

                                                                                  N

                                                                                  Neither Satisfied nor Dissatisfied

                                                                                  1

                                                                                  12

                                                                                  1

                                                                                  12

                                                                                  4

                                                                                  4

                                                                                  D

                                                                                  Dissatisfied

                                                                                  1

                                                                                  18

                                                                                  1

                                                                                  18

                                                                                  5

                                                                                  5

                                                                                  H

                                                                                  Highly Dissatisfied

                                                                                  0

                                                                                  06

                                                                                  0

                                                                                  06

                                                                                  Total 1

                                                                                  100

                                                                                  1

                                                                                  100

                                                                                  53

                                                                                  REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                                                  54

                                                                                  Table 46 ndash Opinion about the career development programme in their organisation

                                                                                  S

                                                                                  SI No

                                                                                  C

                                                                                  Career Development

                                                                                  N

                                                                                  No of Respondents

                                                                                  P

                                                                                  Percentage

                                                                                  H

                                                                                  Highly satisfied

                                                                                  1

                                                                                  12

                                                                                  1

                                                                                  12

                                                                                  S

                                                                                  Satisfied

                                                                                  5

                                                                                  56

                                                                                  5

                                                                                  56

                                                                                  N

                                                                                  Neither Satisfied nor Dissatisfied

                                                                                  2

                                                                                  22

                                                                                  2

                                                                                  22

                                                                                  D

                                                                                  Dissatisfied

                                                                                  1

                                                                                  10

                                                                                  1

                                                                                  10

                                                                                  H

                                                                                  Highly Dissatisfied

                                                                                  0

                                                                                  00

                                                                                  0

                                                                                  00

                                                                                  Total 1

                                                                                  100

                                                                                  1

                                                                                  100

                                                                                  Source survey data

                                                                                  Inference

                                                                                  From the above table it shows that 56 of the employees were satisfied

                                                                                  with the opinion about the carrier development programme in their organisation

                                                                                  FIGURE 46

                                                                                  REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                                                  PROGRAMME IN THEIR ORGANISATION

                                                                                  55

                                                                                  Table 47 ndash To know the cooperation of co-workers

                                                                                  S

                                                                                  SI No

                                                                                  C

                                                                                  Co-operation of Workers

                                                                                  N

                                                                                  No of Respondents

                                                                                  P

                                                                                  Percentage

                                                                                  1

                                                                                  1

                                                                                  H

                                                                                  Highly satisfied

                                                                                  2

                                                                                  20

                                                                                  2

                                                                                  20

                                                                                  2

                                                                                  2

                                                                                  S

                                                                                  Satisfied

                                                                                  6

                                                                                  66

                                                                                  6

                                                                                  66

                                                                                  3

                                                                                  3

                                                                                  N

                                                                                  Neither Satisfied nor Dissatisfied

                                                                                  1

                                                                                  11

                                                                                  1

                                                                                  11

                                                                                  4

                                                                                  4

                                                                                  D

                                                                                  Dissatisfied

                                                                                  0

                                                                                  03

                                                                                  0

                                                                                  03

                                                                                  5

                                                                                  5

                                                                                  H

                                                                                  Highly Dissatisfied

                                                                                  0

                                                                                  00

                                                                                  0

                                                                                  00

                                                                                  Total 1

                                                                                  100

                                                                                  1

                                                                                  100

                                                                                  Source survey data

                                                                                  Inference

                                                                                  From the above table it shows that 66 of the employees were satisfied

                                                                                  with the cooperation of co-workers

                                                                                  FIGURE 47

                                                                                  56

                                                                                  REPRESENTS THE COOPERATION OF CO-WORKERS

                                                                                  57

                                                                                  Table 48 ndash To know the satisfaction of Respondents with top management

                                                                                  S

                                                                                  SI No

                                                                                  S

                                                                                  Satisfaction with Top

                                                                                  Management

                                                                                  N

                                                                                  No of Respondents

                                                                                  P

                                                                                  Percentage

                                                                                  1

                                                                                  1

                                                                                  H

                                                                                  Highly satisfied

                                                                                  2

                                                                                  26

                                                                                  2

                                                                                  26

                                                                                  2

                                                                                  2

                                                                                  S

                                                                                  Satisfied

                                                                                  5

                                                                                  51

                                                                                  5

                                                                                  51

                                                                                  3

                                                                                  3

                                                                                  N

                                                                                  Neither Satisfied nor Dissatisfied

                                                                                  1

                                                                                  17

                                                                                  1

                                                                                  17

                                                                                  4

                                                                                  4

                                                                                  D

                                                                                  Dissatisfied

                                                                                  0

                                                                                  06

                                                                                  0

                                                                                  06

                                                                                  5

                                                                                  5

                                                                                  H

                                                                                  Highly dissatisfied

                                                                                  0

                                                                                  00

                                                                                  0

                                                                                  00

                                                                                  Total 1

                                                                                  100

                                                                                  1

                                                                                  100

                                                                                  Source survey data

                                                                                  Inference

                                                                                  From the above table it shows that 51 of the employees were satisfied with the top management

                                                                                  FIGURE 48

                                                                                  58

                                                                                  REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                                  Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                                  Source survey data

                                                                                  Inference

                                                                                  From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                                  S

                                                                                  SI

                                                                                  No

                                                                                  S

                                                                                  Satisfaction with Subordinates

                                                                                  N

                                                                                  No of Respondents

                                                                                  P

                                                                                  Percentage

                                                                                  1

                                                                                  1

                                                                                  H

                                                                                  Highly satisfied

                                                                                  1

                                                                                  12

                                                                                  1

                                                                                  12

                                                                                  2

                                                                                  2

                                                                                  S

                                                                                  Satisfied

                                                                                  6

                                                                                  67

                                                                                  6

                                                                                  67

                                                                                  2

                                                                                  3

                                                                                  N

                                                                                  Neither Satisfied nor Dissatisfied

                                                                                  1

                                                                                  14

                                                                                  1

                                                                                  14

                                                                                  4

                                                                                  D

                                                                                  Dissatisfied

                                                                                  0

                                                                                  07

                                                                                  0

                                                                                  07

                                                                                  5

                                                                                  5

                                                                                  H

                                                                                  Highly Dissatisfied

                                                                                  0

                                                                                  00

                                                                                  0

                                                                                  00

                                                                                  Total 1

                                                                                  100

                                                                                  1

                                                                                  100

                                                                                  59

                                                                                  FIGURE 49

                                                                                  REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                                  60

                                                                                  Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                                  S

                                                                                  SI No

                                                                                  J

                                                                                  Job Satisfaction

                                                                                  N

                                                                                  No of Respondents

                                                                                  P

                                                                                  Percentage

                                                                                  1

                                                                                  1

                                                                                  H

                                                                                  Highly satisfied

                                                                                  2

                                                                                  22

                                                                                  2

                                                                                  22

                                                                                  2

                                                                                  2

                                                                                  S

                                                                                  Satisfied

                                                                                  5

                                                                                  56

                                                                                  5

                                                                                  56

                                                                                  3

                                                                                  3

                                                                                  N

                                                                                  Neither Satisfied nor Dissatisfied

                                                                                  1

                                                                                  16

                                                                                  1

                                                                                  16

                                                                                  4

                                                                                  4

                                                                                  D

                                                                                  Dissatisfied

                                                                                  0

                                                                                  07

                                                                                  0

                                                                                  07

                                                                                  5

                                                                                  5

                                                                                  H

                                                                                  Highly Dissatisfied

                                                                                  0

                                                                                  00

                                                                                  0

                                                                                  00

                                                                                  Total 1

                                                                                  100

                                                                                  1

                                                                                  100

                                                                                  Source survey dataInference

                                                                                  From the above table it shows that 56 of the employees were satisfied with their job

                                                                                  FIGURE 410

                                                                                  61

                                                                                  REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                                  Table 411 ndash To know whether there is any job pressure in their work

                                                                                  Source survey data

                                                                                  Inference

                                                                                  From the above table it shows that 72 of employees said there is job pressure in their work

                                                                                  FIGURE 411

                                                                                  REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                                  S

                                                                                  SI No

                                                                                  J

                                                                                  Job Pressure

                                                                                  N

                                                                                  No of Respondents

                                                                                  P

                                                                                  Percentage

                                                                                  1

                                                                                  1

                                                                                  Y

                                                                                  Yes

                                                                                  7

                                                                                  72

                                                                                  7

                                                                                  72

                                                                                  2

                                                                                  2

                                                                                  N

                                                                                  No

                                                                                  2

                                                                                  28

                                                                                  2

                                                                                  28

                                                                                  T

                                                                                  Total

                                                                                  1

                                                                                  100

                                                                                  1

                                                                                  100

                                                                                  62

                                                                                  Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                                  amp talents

                                                                                  S

                                                                                  SI No

                                                                                  D

                                                                                  Development of Skills and

                                                                                  Talents

                                                                                  N

                                                                                  No of Respondents

                                                                                  P

                                                                                  Percentage

                                                                                  1

                                                                                  1

                                                                                  H

                                                                                  Highly Agree

                                                                                  1

                                                                                  12

                                                                                  1

                                                                                  12

                                                                                  2

                                                                                  2

                                                                                  A

                                                                                  Agree

                                                                                  5

                                                                                  52

                                                                                  5

                                                                                  52

                                                                                  3

                                                                                  3

                                                                                  N

                                                                                  Neither Agree nor Disagree

                                                                                  2

                                                                                  28

                                                                                  2

                                                                                  28

                                                                                  4

                                                                                  4

                                                                                  D

                                                                                  Disagree

                                                                                  0

                                                                                  06

                                                                                  0

                                                                                  06

                                                                                  5

                                                                                  5

                                                                                  H

                                                                                  Highly Disagree

                                                                                  0

                                                                                  02

                                                                                  0

                                                                                  02

                                                                                  Total 1

                                                                                  100

                                                                                  1

                                                                                  100

                                                                                  Source survey data

                                                                                  Inference

                                                                                  From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                                  63

                                                                                  FIRGURE 412

                                                                                  REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                                  64

                                                                                  Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                                  S

                                                                                  SI No

                                                                                  W

                                                                                  Welfare Facilities

                                                                                  N

                                                                                  No of Respondents

                                                                                  P

                                                                                  Percentage

                                                                                  1

                                                                                  1

                                                                                  H

                                                                                  Highly satisfied

                                                                                  0

                                                                                  09

                                                                                  9

                                                                                  09

                                                                                  2

                                                                                  2

                                                                                  S

                                                                                  Satisfied

                                                                                  5

                                                                                  57

                                                                                  5

                                                                                  57

                                                                                  3

                                                                                  3

                                                                                  N

                                                                                  Neither Satisfied nor Dissatisfied

                                                                                  2

                                                                                  29

                                                                                  2

                                                                                  29

                                                                                  4

                                                                                  4

                                                                                  D

                                                                                  Dissatisfied

                                                                                  5

                                                                                  05

                                                                                  0

                                                                                  05

                                                                                  5

                                                                                  5

                                                                                  H

                                                                                  Highly Dissatisfied

                                                                                  0

                                                                                  00

                                                                                  0

                                                                                  00

                                                                                  Total 1

                                                                                  100

                                                                                  1

                                                                                  100

                                                                                  Source survey data

                                                                                  Inference

                                                                                  From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                                  FIGURE 413

                                                                                  REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                                  65

                                                                                  Table 414 ndash To know the employee satisfaction towards the salary

                                                                                  Source survey data

                                                                                  Inference

                                                                                  From the above table it shows that 67 of the employees were satisfied

                                                                                  with their salary

                                                                                  FIGURE 414

                                                                                  REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                                  S

                                                                                  SI No

                                                                                  P

                                                                                  Payment Satisfaction

                                                                                  N

                                                                                  No of Respondents

                                                                                  P

                                                                                  Percentage

                                                                                  1

                                                                                  1

                                                                                  Y

                                                                                  Yes

                                                                                  6

                                                                                  67

                                                                                  6

                                                                                  67

                                                                                  2

                                                                                  2

                                                                                  N

                                                                                  No

                                                                                  3

                                                                                  33

                                                                                  3

                                                                                  33

                                                                                  T

                                                                                  otal

                                                                                  1

                                                                                  100

                                                                                  1

                                                                                  100

                                                                                  66

                                                                                  Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                  Organisation

                                                                                  Source survey data

                                                                                  Inference

                                                                                  From the above table it shows that 59 of the employees were willing to

                                                                                  continue in this organisation

                                                                                  FIGURE 415

                                                                                  REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                  S

                                                                                  SI No

                                                                                  W

                                                                                  Willingness to Work

                                                                                  N

                                                                                  No of Respondents

                                                                                  P

                                                                                  Percentage

                                                                                  1

                                                                                  1

                                                                                  Y

                                                                                  Yes

                                                                                  5

                                                                                  59

                                                                                  5

                                                                                  59

                                                                                  2

                                                                                  2

                                                                                  N

                                                                                  No

                                                                                  4

                                                                                  41

                                                                                  4

                                                                                  41

                                                                                  T

                                                                                  Total

                                                                                  1

                                                                                  00

                                                                                  1

                                                                                  00

                                                                                  67

                                                                                  CHI-SQUARE METHOD

                                                                                  The chi square test is one of the simplest and most widely used non-

                                                                                  parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                  if categorical data shows dependency or the two classifications are independent It can

                                                                                  also be used to make comparisons between theoretical population and actual data

                                                                                  when categories are used

                                                                                  n

                                                                                  Chi square χsup2= sum (O-E) sup2 E

                                                                                  i =1

                                                                                  Where O= observed frequency

                                                                                  E= expected frequency

                                                                                  68

                                                                                  OBSERVED FREQUENCY

                                                                                  Table 419 shows the relationship between the department and the job satisfaction

                                                                                  Over All

                                                                                  Job

                                                                                  SatisfactionHighly

                                                                                  SatisfiedSatisfied

                                                                                  Neither

                                                                                  Satisfied nor

                                                                                  Dissatisfied

                                                                                  DissatisfiedHighly

                                                                                  Dissatisfied

                                                                                  Sub

                                                                                  Total

                                                                                  Mechanical 5 6 14 3 2 30

                                                                                  Electrical 6 8 6 3 2 25

                                                                                  Production 9 13 7 4 2 35

                                                                                  Others 2 3 2 2 1 10

                                                                                  Sub Total 22 30 29 12 7 100

                                                                                  69

                                                                                  EXPECTED FREQUENCY

                                                                                  Over All

                                                                                  Job

                                                                                  SatisfactionHighly

                                                                                  SatisfiedSatisfied

                                                                                  Neither

                                                                                  Satisfied nor

                                                                                  Dissatisfied

                                                                                  DissatisfiedHighly

                                                                                  Dissatisfied

                                                                                  Sub

                                                                                  Total

                                                                                  Mechanical 7 8 9 4 2 30

                                                                                  Electrical 5 8 7 3 2 25

                                                                                  Production 8 11 10 4 2 35

                                                                                  Others 2 3 3 1 1 10

                                                                                  Sub Total 22 30 29 12 7 100

                                                                                  Null Hypothesis (Ho)

                                                                                  There is no significant difference between the department and the job satisfaction

                                                                                  Alternative Hypothesis (Ho)

                                                                                  There is significant difference between the job satisfaction

                                                                                  Co Relation

                                                                                  70

                                                                                  Chapter-V

                                                                                  CONCLUSIONS AND

                                                                                  RECOMMENDATIONS

                                                                                  71

                                                                                  CONCLUSION

                                                                                  On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                  Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                  General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                  Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                  environment of the company is very healthy The visitors feel happy after the campus

                                                                                  Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                  indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                  building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                  Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                  its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                  position by channelising these internal accruals to fund its expansion programmes

                                                                                  Working results PTL has registered a handsome and constant growth in its profits because

                                                                                  of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                  company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                  However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                  velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                  72

                                                                                  SUMMARY

                                                                                  According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                  employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                  development and having a best friend at work

                                                                                  Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                  than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                  employees may just start whistling while they work It is up to me The corporate culture or

                                                                                  financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                  that is completely in your control

                                                                                  Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                  more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                  do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                  your job to bond your best people to your company through recognition And you also must help

                                                                                  direct and motivate your core performers

                                                                                  Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                  earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                  out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                  spend time with their kids) make the most of your formal service awards with some preparation

                                                                                  and a group presentation walk around your department every day and talk to your

                                                                                  people and thank them sincerely and often

                                                                                  73

                                                                                  Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                  You do great work actually can have the opposite effect and leave your employees wondering

                                                                                  Does he have any idea what I really do around here Specific praise links individual

                                                                                  accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                  customer complaint Great work As you know we value quick resolutions of problems as

                                                                                  one of our core strategies

                                                                                  Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                  college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                  your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                  high-impact performers report that they left their last job because No one ever asked me to

                                                                                  stay

                                                                                  Forget cash

                                                                                  Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                  offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                  work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                  recognized and involved they are much less likely to keep asking about money

                                                                                  Recognize

                                                                                  Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                  largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                  at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                  much too long to recognize and you probably are losing people you do not need to

                                                                                  74

                                                                                  Recognition works

                                                                                  Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                  performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                  ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                  Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                  Learn to recognize your employees for their efforts thank them often and reward their

                                                                                  achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                  their jobs again Chances are you will work together happily ever after

                                                                                  So there is direct relation with employee satisfaction and their commitment towards the

                                                                                  organization and it is also clear from the above discussion that only monetary elements are not

                                                                                  sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                  and other moral value

                                                                                  75

                                                                                  RECOMMENDATIONS

                                                                                  PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                  minimize its cost of production With this increase in capacity utilization the total cost

                                                                                  will spread over more units thereby decreasing the per unit cost

                                                                                  PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                  period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                  equal as it will help in improving company liquidity

                                                                                  PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                  business as it accounts very less as compare to other businesses of Philips

                                                                                  Another recommendation for Mohali plant is about the HR department that is they

                                                                                  should appoint permanent and skilled workers as against casual workers which generally add

                                                                                  up to the profit of the company

                                                                                  76

                                                                                  BIBLIOGRAPHY

                                                                                  1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                  2 Monthly Journals of Philips Electronics India Ltd

                                                                                  3 Authentic Leadership Medtronic CEO Bill George

                                                                                  4 wwwindiaphilipscom

                                                                                  5 wwwwikipediacom

                                                                                  6 httpwwwemployeecommitmentcom

                                                                                  7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                  8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                  9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                  77

                                                                                  Questionnaire

                                                                                  Name __________________________________________________________

                                                                                  Age______________________________ Gender _______________________

                                                                                  Qualification _______________________ Contact No ___________________

                                                                                  Q1 In which department you are working

                                                                                  Electrical Production Mechanical Other

                                                                                  Q2 What is your working experience

                                                                                  gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                  Q3 How You like the physical Working Environment of the organization

                                                                                  Excellent Good Fair Poor Very Poor

                                                                                  Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                  Highly Dissatisfied Dissatisfied

                                                                                  Q5 Are you satisfied with your work

                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                  Highly Dissatisfied Dissatisfied

                                                                                  Q6 Are you satisfied with the career development programe of the company

                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                  Highly Dissatisfied Dissatisfied

                                                                                  Q7 Is other staff of the organization is co-operative with you

                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                  Highly Dissatisfied Dissatisfied

                                                                                  Q8 Are you satisfied with top level management

                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                  Highly Dissatisfied Dissatisfied

                                                                                  78

                                                                                  Q9 Are you satisfied with your subordinates

                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                  Highly Dissatisfied Dissatisfied

                                                                                  Q10 Are you satisfied with the nature of the Job

                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                  Highly Dissatisfied Dissatisfied

                                                                                  Q11 Do you have any Job Pressure in work

                                                                                  Yes No

                                                                                  Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                  Highly Dissatisfied Dissatisfied

                                                                                  Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                  Highly Dissatisfied Dissatisfied

                                                                                  Q14 Are you satisfied towards your salary

                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                  Highly Dissatisfied Dissatisfied

                                                                                  Q15 Are you committed towards the organisation

                                                                                  Yes No

                                                                                  Signature

                                                                                  • SSI No
                                                                                  • DDepartment
                                                                                  • NNo of Respondents
                                                                                  • PPercentage
                                                                                  • 11
                                                                                  • MMechanical
                                                                                  • 330
                                                                                  • 330
                                                                                  • 22
                                                                                  • EElectrical
                                                                                  • 225
                                                                                  • 225
                                                                                  • 33
                                                                                  • PProduction
                                                                                  • 335
                                                                                  • 335
                                                                                  • 44
                                                                                  • OOthers
                                                                                  • 110
                                                                                  • 110
                                                                                  • TTotal
                                                                                  • 1100
                                                                                  • 1100
                                                                                  • SSI No
                                                                                  • WWork Experience
                                                                                  • NNo of Respondents
                                                                                  • PPercentage
                                                                                  • 11
                                                                                  • BBelow 2 years
                                                                                  • 133
                                                                                  • 113
                                                                                  • 22
                                                                                  • 2 2ndash 4 years
                                                                                  • 330
                                                                                  • 330
                                                                                  • 33
                                                                                  • 4 4ndash 6 years
                                                                                  • 334
                                                                                  • 334
                                                                                  • 44
                                                                                  • AAbove 6 years
                                                                                  • 223
                                                                                  • 223
                                                                                  • Total
                                                                                  • 1100
                                                                                  • 1100
                                                                                  • SSI No
                                                                                  • AAmount of Work
                                                                                  • NNo of Respondents
                                                                                  • PPercentage
                                                                                  • 11
                                                                                  • HHighly satisfied
                                                                                  • 220
                                                                                  • 220
                                                                                  • 22
                                                                                  • SSatisfied
                                                                                  • 445
                                                                                  • 445
                                                                                  • 33
                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                  • 112
                                                                                  • 112
                                                                                  • 44
                                                                                  • DDissatisfied
                                                                                  • 118
                                                                                  • 118
                                                                                  • 55
                                                                                  • HHighly Dissatisfied
                                                                                  • 006
                                                                                  • 006
                                                                                  • Total
                                                                                  • 1100
                                                                                  • 1100
                                                                                  • SSI No
                                                                                  • SSatisfaction with Subordinates
                                                                                  • NNo of Respondents
                                                                                  • PPercentage
                                                                                  • 11
                                                                                  • HHighly satisfied
                                                                                  • 112
                                                                                  • 112
                                                                                  • 22
                                                                                  • SSatisfied
                                                                                  • 667
                                                                                  • 667
                                                                                  • 23
                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                  • 114
                                                                                  • 114
                                                                                  • 4
                                                                                  • DDissatisfied
                                                                                  • 007
                                                                                  • 007
                                                                                  • 55
                                                                                  • HHighly Dissatisfied
                                                                                  • 0 00
                                                                                  • 000
                                                                                  • Total
                                                                                  • 1100
                                                                                  • 1100
                                                                                  • SSI No
                                                                                  • JJob Pressure
                                                                                  • NNo of Respondents
                                                                                  • PPercentage
                                                                                  • 11
                                                                                  • YYes
                                                                                  • 772
                                                                                  • 772
                                                                                  • 22
                                                                                  • NNo
                                                                                  • 228
                                                                                  • 228
                                                                                  • TTotal
                                                                                  • 1100
                                                                                  • 1100
                                                                                  • SSI No
                                                                                  • PPayment Satisfaction
                                                                                  • NNo of Respondents
                                                                                  • PPercentage
                                                                                  • 11
                                                                                  • YYes
                                                                                  • 667
                                                                                  • 667
                                                                                  • 22
                                                                                  • NNo
                                                                                  • 333
                                                                                  • 333
                                                                                  • Total
                                                                                  • 1100
                                                                                  • 1100
                                                                                  • SSI No
                                                                                  • WWillingness to Work
                                                                                  • NNo of Respondents
                                                                                  • PPercentage
                                                                                  • 11
                                                                                  • YYes
                                                                                  • 559
                                                                                  • 559
                                                                                  • 22
                                                                                  • NNo
                                                                                  • 441
                                                                                  • 441
                                                                                  • TTotal
                                                                                  • 100
                                                                                  • 100
                                                                                    • MISSION amp VISION
                                                                                    • Mission
                                                                                    • Vision
                                                                                    • Philips Electronics India Limited
                                                                                      • SSI No
                                                                                      • WWorking Environment
                                                                                      • NNo of Respondents
                                                                                      • PPercentage
                                                                                      • 11
                                                                                      • EExcellent
                                                                                      • 112
                                                                                      • 112
                                                                                      • 22
                                                                                      • GGood
                                                                                      • 557
                                                                                      • 557
                                                                                      • 33
                                                                                      • FFair
                                                                                      • 228
                                                                                      • 228
                                                                                      • 44
                                                                                      • PPoor
                                                                                      • 003
                                                                                      • 033
                                                                                      • 55
                                                                                      • VVery Poor
                                                                                      • 000
                                                                                      • 000
                                                                                      • TTotal
                                                                                      • 1100
                                                                                      • 1100
                                                                                      • SSI No
                                                                                      • NNon-Monitory Benefits offered to Employees
                                                                                      • NNo of Respondents
                                                                                      • PPercentage
                                                                                      • 11
                                                                                      • HHighly Satisfied
                                                                                      • 114
                                                                                      • 114
                                                                                      • 22
                                                                                      • SSatisfied
                                                                                      • 554
                                                                                      • 554
                                                                                      • 33
                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                      • 225
                                                                                      • 225
                                                                                      • 44
                                                                                      • DDissatisfied
                                                                                      • 005
                                                                                      • 005
                                                                                      • 55
                                                                                      • HHighly Dissatisfied
                                                                                      • 002
                                                                                      • 002
                                                                                      • Total
                                                                                      • 1100
                                                                                      • 1100
                                                                                      • SSI No
                                                                                      • CCareer Development
                                                                                      • NNo of Respondents
                                                                                      • PPercentage
                                                                                      • HHighly satisfied
                                                                                      • 112
                                                                                      • 112
                                                                                      • SSatisfied
                                                                                      • 556
                                                                                      • 556
                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                      • 222
                                                                                      • 222
                                                                                      • DDissatisfied
                                                                                      • 110
                                                                                      • 110
                                                                                      • HHighly Dissatisfied
                                                                                      • 000
                                                                                      • 000
                                                                                      • Total
                                                                                      • 1100
                                                                                      • 1100
                                                                                      • SSI No
                                                                                      • CCo-operation of Workers
                                                                                      • NNo of Respondents
                                                                                      • PPercentage
                                                                                      • 11
                                                                                      • HHighly satisfied
                                                                                      • 220
                                                                                      • 220
                                                                                      • 22
                                                                                      • SSatisfied
                                                                                      • 666
                                                                                      • 666
                                                                                      • 33
                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                      • 111
                                                                                      • 111
                                                                                      • 44
                                                                                      • DDissatisfied
                                                                                      • 003
                                                                                      • 003
                                                                                      • 55
                                                                                      • HHighly Dissatisfied
                                                                                      • 000
                                                                                      • 000
                                                                                      • Total
                                                                                      • 1100
                                                                                      • 1100
                                                                                      • SSI No
                                                                                      • SSatisfaction with Top Management
                                                                                      • NNo of Respondents
                                                                                      • PPercentage
                                                                                      • 11
                                                                                      • HHighly satisfied
                                                                                      • 226
                                                                                      • 226
                                                                                      • 22
                                                                                      • SSatisfied
                                                                                      • 551
                                                                                      • 551
                                                                                      • 33
                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                      • 117
                                                                                      • 117
                                                                                      • 44
                                                                                      • DDissatisfied
                                                                                      • 006
                                                                                      • 006
                                                                                      • 55
                                                                                      • HHighly dissatisfied
                                                                                      • 000
                                                                                      • 000
                                                                                      • Total
                                                                                      • 1100
                                                                                      • 1100
                                                                                      • SSI No
                                                                                      • JJob Satisfaction
                                                                                      • NNo of Respondents
                                                                                      • PPercentage
                                                                                      • 11
                                                                                      • HHighly satisfied
                                                                                      • 222
                                                                                      • 222
                                                                                      • 22
                                                                                      • SSatisfied
                                                                                      • 556
                                                                                      • 556
                                                                                      • 33
                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                      • 116
                                                                                      • 116
                                                                                      • 44
                                                                                      • DDissatisfied
                                                                                      • 007
                                                                                      • 007
                                                                                      • 55
                                                                                      • HHighly Dissatisfied
                                                                                      • 000
                                                                                      • 000
                                                                                      • Total
                                                                                      • 1100
                                                                                      • 1100
                                                                                      • SSI No
                                                                                      • DDevelopment of Skills and Talents
                                                                                      • NNo of Respondents
                                                                                      • PPercentage
                                                                                      • 1 1
                                                                                      • HHighly Agree
                                                                                      • 112
                                                                                      • 112
                                                                                      • 22
                                                                                      • AAgree
                                                                                      • 552
                                                                                      • 552
                                                                                      • 33
                                                                                      • NNeither Agree nor Disagree
                                                                                      • 228
                                                                                      • 228
                                                                                      • 44
                                                                                      • DDisagree
                                                                                      • 006
                                                                                      • 006
                                                                                      • 55
                                                                                      • HHighly Disagree
                                                                                      • 002
                                                                                      • 002
                                                                                      • Total
                                                                                      • 1100
                                                                                      • 1100
                                                                                      • SSI No
                                                                                      • WWelfare Facilities
                                                                                      • NNo of Respondents
                                                                                      • PPercentage
                                                                                      • 11
                                                                                      • HHighly satisfied
                                                                                      • 009
                                                                                      • 909
                                                                                      • 22
                                                                                      • SSatisfied
                                                                                      • 557
                                                                                      • 557
                                                                                      • 33
                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                      • 229
                                                                                      • 229
                                                                                      • 44
                                                                                      • DDissatisfied
                                                                                      • 505
                                                                                      • 005
                                                                                      • 55
                                                                                      • HHighly Dissatisfied
                                                                                      • 000
                                                                                      • 000
                                                                                      • Total
                                                                                      • 1100
                                                                                      • 1100
                                                                                        • SUMMARY
                                                                                        • RECOMMENDATIONS
                                                                                        • BIBLIOGRAPHY

                                                                                    42

                                                                                    maintenance staff to fix it Or when a less experienced co-worker encounters a new task Sally

                                                                                    offers friendly coaching instead of standing by and waiting for the inevitable mistakes to crop

                                                                                    up Performance management processes operate on a continuous basis Therefore they provide

                                                                                    perhaps the best ongoing opportunities for employers to foster employee engagement and

                                                                                    commitment For example managers can use routine discussions about performance and

                                                                                    feedback sessions to learn which aspects of the job hold the most interest for each employee and

                                                                                    which tasks are most challenging During such discussions managers also can define what going

                                                                                    above and beyond the call of dutyrdquo looks like and generate ideas for rewarding such

                                                                                    contributions An employeersquos aspirations and career goals can receive careful attention during

                                                                                    performance appraisal meetings Without inquiring into an employeersquos personal life a supervisor

                                                                                    can nevertheless explore ways to enhance the compatibility between the workerrsquos commitment to

                                                                                    your organization and the employeersquos other life commitments Through such means the

                                                                                    organization personalizes its relationship to each employee and provides support while also

                                                                                    expressing appreciation for their contributionsmdash key drivers of engagement and commitment

                                                                                    To further engage employees and win their commitment through your performance management

                                                                                    programs consider how to treat your organizationrsquos most experienced employees In many cases

                                                                                    these employees understand the intricacies of a job better than their supervisors or managers do

                                                                                    By virtue of long identification with your organization they may be deeply committed to high-

                                                                                    level goals They use their expertise to contribute in ways that newer employees simply cannot

                                                                                    match But many of them also may be planning to retire soon especially if they are from the

                                                                                    ldquoBaby Boomerrdquo generation How will you transfer their knowledge to younger workers Design

                                                                                    a performance management system that recognizes and rewards proactive sharing of knowledge

                                                                                    and expertise among co-workers For example create knowledge repositories or learning

                                                                                    histories that can be stored in databases that employees can access and then create incentives

                                                                                    43

                                                                                    for people who contribute to and use these repositories Of course effective performance

                                                                                    management systems also identify employees who are not meeting expectations Failing to

                                                                                    address problem performance can erode other employeesrsquo engagement and commitment as their

                                                                                    workloads increase and they conclude that the company is willing to tolerate poor performance

                                                                                    If feedback coaching and remedial training are of little avail the manager may need to move the

                                                                                    person to a different position within the company where he or she can make a more valuable

                                                                                    contribution or let the individual go if there is no good match elsewhere in the organization

                                                                                    44

                                                                                    Chapter-V

                                                                                    RESEARCH METHODOLOGY

                                                                                    The basic task of research is to generate accurate information for use in decision-making

                                                                                    Research can be defined as the systematic and objective process of gathering recording and

                                                                                    analyzing data for aid in making business decisions As the project involves analyzing of

                                                                                    45

                                                                                    financial structure the research is exploratory in nature covering financial parameters and come

                                                                                    of the important ratios to carry out research There are basically two techniques adopted for

                                                                                    obtaining information

                                                                                    Primary Data

                                                                                    Secondary Data

                                                                                    Primary Data is gathered specifically for the project at hand through personal interviews with

                                                                                    the accounts officers

                                                                                    Sample Size = 100 Employees

                                                                                    Secondary data is previously collected and assembled for some project other than the one at

                                                                                    hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                                                                    less expensive than the primary date

                                                                                    Secondary Data can be obtained from both external and internal sources

                                                                                    External data may be collected from books and periodicals government sources media and other

                                                                                    commercial sources

                                                                                    Internal data is that secondary data which is created recorded or generated by the organization

                                                                                    As the project is explanatory in nature secondary data is collected from the reports of the

                                                                                    company books journals and interest Secondary data is gathered from annual reports official

                                                                                    records and standing orders of the units

                                                                                    CHAPTER - VI

                                                                                    DATA ANALYSIS AND INTERPRETATION

                                                                                    46

                                                                                    The data after collection is to be processed and analyzed in accordance with the outline

                                                                                    and down for the purpose at the time of developing research plan

                                                                                    Technically speaking processing implies editing coding classification and tabulation of

                                                                                    collected data so that they are amenable to analysis The term analysis refers to the computation

                                                                                    of certain measures along with searching for pattern groups Thus in the process of analysis

                                                                                    relationship or difference should be subjected to statistical tests of significance to determine with

                                                                                    what validity data can be said to indicate any conclusions

                                                                                    The analysis of data in a general way involves a number of closely related operations

                                                                                    which are performed with the purpose of summarizing the collected data and organizing them in

                                                                                    such a manner that they answer the research questions In this study the researcher followed

                                                                                    above process carefully and it is presented in this chapter

                                                                                    47

                                                                                    Table 41 ndash To know the department in which employees are belongs to

                                                                                    S

                                                                                    ou rc

                                                                                    e

                                                                                    survey data

                                                                                    Inference

                                                                                    From the above table it shows that 35 of employees are belongs to

                                                                                    production department

                                                                                    FIGURE 41

                                                                                    S

                                                                                    SI No

                                                                                    D

                                                                                    Department

                                                                                    N

                                                                                    No of Respondents

                                                                                    P

                                                                                    Percentage

                                                                                    1

                                                                                    1

                                                                                    M

                                                                                    Mechanical

                                                                                    3

                                                                                    30

                                                                                    3

                                                                                    30

                                                                                    2

                                                                                    2

                                                                                    E

                                                                                    Electrical

                                                                                    2

                                                                                    25

                                                                                    2

                                                                                    25

                                                                                    3

                                                                                    3

                                                                                    P

                                                                                    Production

                                                                                    3

                                                                                    35

                                                                                    3

                                                                                    35

                                                                                    4

                                                                                    4

                                                                                    O

                                                                                    Others

                                                                                    1

                                                                                    10

                                                                                    1

                                                                                    10

                                                                                    T

                                                                                    Total

                                                                                    1

                                                                                    100

                                                                                    1

                                                                                    100

                                                                                    48

                                                                                    REPRESENTS THE DEPARTMENT

                                                                                    Table 42 ndash To know working experience of the employees

                                                                                    Source survey data

                                                                                    Inference

                                                                                    From the above table it shows that 34 of the employees have 4 ndash 6

                                                                                    years experience

                                                                                    S

                                                                                    SI No

                                                                                    W

                                                                                    Work Experience

                                                                                    N

                                                                                    No of Respondents

                                                                                    P

                                                                                    Percentage

                                                                                    1

                                                                                    1

                                                                                    B

                                                                                    Below 2 years

                                                                                    1

                                                                                    33

                                                                                    1

                                                                                    13

                                                                                    2

                                                                                    2

                                                                                    2

                                                                                    2ndash 4 years

                                                                                    3

                                                                                    30

                                                                                    3

                                                                                    30

                                                                                    3

                                                                                    3

                                                                                    4

                                                                                    4ndash 6 years

                                                                                    3

                                                                                    34

                                                                                    3

                                                                                    34

                                                                                    4

                                                                                    4

                                                                                    A

                                                                                    Above 6 years

                                                                                    2

                                                                                    23

                                                                                    2

                                                                                    23

                                                                                    T

                                                                                    otal

                                                                                    1

                                                                                    100

                                                                                    1

                                                                                    100

                                                                                    49

                                                                                    FIGURE 42

                                                                                    REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                                                                    Table 43 ndash To know the physical working environment

                                                                                    S

                                                                                    SI No

                                                                                    W

                                                                                    Working Environment

                                                                                    N

                                                                                    No of Respondents

                                                                                    P

                                                                                    Percentage

                                                                                    1

                                                                                    1

                                                                                    E

                                                                                    Excellent

                                                                                    1

                                                                                    12

                                                                                    1

                                                                                    12

                                                                                    2

                                                                                    2

                                                                                    G

                                                                                    Good

                                                                                    5

                                                                                    57

                                                                                    5

                                                                                    57

                                                                                    3

                                                                                    3

                                                                                    F

                                                                                    Fair

                                                                                    2

                                                                                    28

                                                                                    2

                                                                                    28

                                                                                    4

                                                                                    4

                                                                                    P

                                                                                    Poor

                                                                                    0

                                                                                    03

                                                                                    0

                                                                                    33

                                                                                    5

                                                                                    5

                                                                                    V

                                                                                    Very Poor

                                                                                    0

                                                                                    00

                                                                                    0

                                                                                    00

                                                                                    T

                                                                                    Total

                                                                                    1

                                                                                    100

                                                                                    1

                                                                                    100

                                                                                    Source survey data

                                                                                    Inference

                                                                                    From the above table it shows that 57 of the employees were feeling good about the working environment

                                                                                    50

                                                                                    FIGURE 43

                                                                                    REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                                                    51

                                                                                    Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                                                    S

                                                                                    SI No

                                                                                    N

                                                                                    Non-Monitory Benefits offered

                                                                                    to Employees

                                                                                    N

                                                                                    No of Respondents

                                                                                    P

                                                                                    Percentage

                                                                                    1

                                                                                    1

                                                                                    H

                                                                                    Highly Satisfied

                                                                                    1

                                                                                    14

                                                                                    1

                                                                                    14

                                                                                    2

                                                                                    2

                                                                                    S

                                                                                    Satisfied

                                                                                    5

                                                                                    54

                                                                                    5

                                                                                    54

                                                                                    3

                                                                                    3

                                                                                    N

                                                                                    Neither Satisfied nor Dissatisfied

                                                                                    2

                                                                                    25

                                                                                    2

                                                                                    25

                                                                                    4

                                                                                    4

                                                                                    D

                                                                                    Dissatisfied

                                                                                    0

                                                                                    05

                                                                                    0

                                                                                    05

                                                                                    5

                                                                                    5

                                                                                    H

                                                                                    Highly Dissatisfied

                                                                                    0

                                                                                    02

                                                                                    0

                                                                                    02

                                                                                    Total 1

                                                                                    100

                                                                                    1

                                                                                    100

                                                                                    Source survey data

                                                                                    Inference

                                                                                    From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                                                    FIGURE 44

                                                                                    REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                                                    52

                                                                                    Table 45 ndash To know the satisfaction level of respondents towards the work

                                                                                    assigned

                                                                                    Source survey dataInference

                                                                                    From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                                                    FIGURE 45

                                                                                    S

                                                                                    SI No

                                                                                    A

                                                                                    Amount of Work

                                                                                    N

                                                                                    No of Respondents

                                                                                    P

                                                                                    Percentage

                                                                                    1

                                                                                    1

                                                                                    H

                                                                                    Highly satisfied

                                                                                    2

                                                                                    20

                                                                                    2

                                                                                    20

                                                                                    2

                                                                                    2

                                                                                    S

                                                                                    Satisfied

                                                                                    4

                                                                                    45

                                                                                    4

                                                                                    45

                                                                                    3

                                                                                    3

                                                                                    N

                                                                                    Neither Satisfied nor Dissatisfied

                                                                                    1

                                                                                    12

                                                                                    1

                                                                                    12

                                                                                    4

                                                                                    4

                                                                                    D

                                                                                    Dissatisfied

                                                                                    1

                                                                                    18

                                                                                    1

                                                                                    18

                                                                                    5

                                                                                    5

                                                                                    H

                                                                                    Highly Dissatisfied

                                                                                    0

                                                                                    06

                                                                                    0

                                                                                    06

                                                                                    Total 1

                                                                                    100

                                                                                    1

                                                                                    100

                                                                                    53

                                                                                    REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                                                    54

                                                                                    Table 46 ndash Opinion about the career development programme in their organisation

                                                                                    S

                                                                                    SI No

                                                                                    C

                                                                                    Career Development

                                                                                    N

                                                                                    No of Respondents

                                                                                    P

                                                                                    Percentage

                                                                                    H

                                                                                    Highly satisfied

                                                                                    1

                                                                                    12

                                                                                    1

                                                                                    12

                                                                                    S

                                                                                    Satisfied

                                                                                    5

                                                                                    56

                                                                                    5

                                                                                    56

                                                                                    N

                                                                                    Neither Satisfied nor Dissatisfied

                                                                                    2

                                                                                    22

                                                                                    2

                                                                                    22

                                                                                    D

                                                                                    Dissatisfied

                                                                                    1

                                                                                    10

                                                                                    1

                                                                                    10

                                                                                    H

                                                                                    Highly Dissatisfied

                                                                                    0

                                                                                    00

                                                                                    0

                                                                                    00

                                                                                    Total 1

                                                                                    100

                                                                                    1

                                                                                    100

                                                                                    Source survey data

                                                                                    Inference

                                                                                    From the above table it shows that 56 of the employees were satisfied

                                                                                    with the opinion about the carrier development programme in their organisation

                                                                                    FIGURE 46

                                                                                    REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                                                    PROGRAMME IN THEIR ORGANISATION

                                                                                    55

                                                                                    Table 47 ndash To know the cooperation of co-workers

                                                                                    S

                                                                                    SI No

                                                                                    C

                                                                                    Co-operation of Workers

                                                                                    N

                                                                                    No of Respondents

                                                                                    P

                                                                                    Percentage

                                                                                    1

                                                                                    1

                                                                                    H

                                                                                    Highly satisfied

                                                                                    2

                                                                                    20

                                                                                    2

                                                                                    20

                                                                                    2

                                                                                    2

                                                                                    S

                                                                                    Satisfied

                                                                                    6

                                                                                    66

                                                                                    6

                                                                                    66

                                                                                    3

                                                                                    3

                                                                                    N

                                                                                    Neither Satisfied nor Dissatisfied

                                                                                    1

                                                                                    11

                                                                                    1

                                                                                    11

                                                                                    4

                                                                                    4

                                                                                    D

                                                                                    Dissatisfied

                                                                                    0

                                                                                    03

                                                                                    0

                                                                                    03

                                                                                    5

                                                                                    5

                                                                                    H

                                                                                    Highly Dissatisfied

                                                                                    0

                                                                                    00

                                                                                    0

                                                                                    00

                                                                                    Total 1

                                                                                    100

                                                                                    1

                                                                                    100

                                                                                    Source survey data

                                                                                    Inference

                                                                                    From the above table it shows that 66 of the employees were satisfied

                                                                                    with the cooperation of co-workers

                                                                                    FIGURE 47

                                                                                    56

                                                                                    REPRESENTS THE COOPERATION OF CO-WORKERS

                                                                                    57

                                                                                    Table 48 ndash To know the satisfaction of Respondents with top management

                                                                                    S

                                                                                    SI No

                                                                                    S

                                                                                    Satisfaction with Top

                                                                                    Management

                                                                                    N

                                                                                    No of Respondents

                                                                                    P

                                                                                    Percentage

                                                                                    1

                                                                                    1

                                                                                    H

                                                                                    Highly satisfied

                                                                                    2

                                                                                    26

                                                                                    2

                                                                                    26

                                                                                    2

                                                                                    2

                                                                                    S

                                                                                    Satisfied

                                                                                    5

                                                                                    51

                                                                                    5

                                                                                    51

                                                                                    3

                                                                                    3

                                                                                    N

                                                                                    Neither Satisfied nor Dissatisfied

                                                                                    1

                                                                                    17

                                                                                    1

                                                                                    17

                                                                                    4

                                                                                    4

                                                                                    D

                                                                                    Dissatisfied

                                                                                    0

                                                                                    06

                                                                                    0

                                                                                    06

                                                                                    5

                                                                                    5

                                                                                    H

                                                                                    Highly dissatisfied

                                                                                    0

                                                                                    00

                                                                                    0

                                                                                    00

                                                                                    Total 1

                                                                                    100

                                                                                    1

                                                                                    100

                                                                                    Source survey data

                                                                                    Inference

                                                                                    From the above table it shows that 51 of the employees were satisfied with the top management

                                                                                    FIGURE 48

                                                                                    58

                                                                                    REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                                    Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                                    Source survey data

                                                                                    Inference

                                                                                    From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                                    S

                                                                                    SI

                                                                                    No

                                                                                    S

                                                                                    Satisfaction with Subordinates

                                                                                    N

                                                                                    No of Respondents

                                                                                    P

                                                                                    Percentage

                                                                                    1

                                                                                    1

                                                                                    H

                                                                                    Highly satisfied

                                                                                    1

                                                                                    12

                                                                                    1

                                                                                    12

                                                                                    2

                                                                                    2

                                                                                    S

                                                                                    Satisfied

                                                                                    6

                                                                                    67

                                                                                    6

                                                                                    67

                                                                                    2

                                                                                    3

                                                                                    N

                                                                                    Neither Satisfied nor Dissatisfied

                                                                                    1

                                                                                    14

                                                                                    1

                                                                                    14

                                                                                    4

                                                                                    D

                                                                                    Dissatisfied

                                                                                    0

                                                                                    07

                                                                                    0

                                                                                    07

                                                                                    5

                                                                                    5

                                                                                    H

                                                                                    Highly Dissatisfied

                                                                                    0

                                                                                    00

                                                                                    0

                                                                                    00

                                                                                    Total 1

                                                                                    100

                                                                                    1

                                                                                    100

                                                                                    59

                                                                                    FIGURE 49

                                                                                    REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                                    60

                                                                                    Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                                    S

                                                                                    SI No

                                                                                    J

                                                                                    Job Satisfaction

                                                                                    N

                                                                                    No of Respondents

                                                                                    P

                                                                                    Percentage

                                                                                    1

                                                                                    1

                                                                                    H

                                                                                    Highly satisfied

                                                                                    2

                                                                                    22

                                                                                    2

                                                                                    22

                                                                                    2

                                                                                    2

                                                                                    S

                                                                                    Satisfied

                                                                                    5

                                                                                    56

                                                                                    5

                                                                                    56

                                                                                    3

                                                                                    3

                                                                                    N

                                                                                    Neither Satisfied nor Dissatisfied

                                                                                    1

                                                                                    16

                                                                                    1

                                                                                    16

                                                                                    4

                                                                                    4

                                                                                    D

                                                                                    Dissatisfied

                                                                                    0

                                                                                    07

                                                                                    0

                                                                                    07

                                                                                    5

                                                                                    5

                                                                                    H

                                                                                    Highly Dissatisfied

                                                                                    0

                                                                                    00

                                                                                    0

                                                                                    00

                                                                                    Total 1

                                                                                    100

                                                                                    1

                                                                                    100

                                                                                    Source survey dataInference

                                                                                    From the above table it shows that 56 of the employees were satisfied with their job

                                                                                    FIGURE 410

                                                                                    61

                                                                                    REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                                    Table 411 ndash To know whether there is any job pressure in their work

                                                                                    Source survey data

                                                                                    Inference

                                                                                    From the above table it shows that 72 of employees said there is job pressure in their work

                                                                                    FIGURE 411

                                                                                    REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                                    S

                                                                                    SI No

                                                                                    J

                                                                                    Job Pressure

                                                                                    N

                                                                                    No of Respondents

                                                                                    P

                                                                                    Percentage

                                                                                    1

                                                                                    1

                                                                                    Y

                                                                                    Yes

                                                                                    7

                                                                                    72

                                                                                    7

                                                                                    72

                                                                                    2

                                                                                    2

                                                                                    N

                                                                                    No

                                                                                    2

                                                                                    28

                                                                                    2

                                                                                    28

                                                                                    T

                                                                                    Total

                                                                                    1

                                                                                    100

                                                                                    1

                                                                                    100

                                                                                    62

                                                                                    Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                                    amp talents

                                                                                    S

                                                                                    SI No

                                                                                    D

                                                                                    Development of Skills and

                                                                                    Talents

                                                                                    N

                                                                                    No of Respondents

                                                                                    P

                                                                                    Percentage

                                                                                    1

                                                                                    1

                                                                                    H

                                                                                    Highly Agree

                                                                                    1

                                                                                    12

                                                                                    1

                                                                                    12

                                                                                    2

                                                                                    2

                                                                                    A

                                                                                    Agree

                                                                                    5

                                                                                    52

                                                                                    5

                                                                                    52

                                                                                    3

                                                                                    3

                                                                                    N

                                                                                    Neither Agree nor Disagree

                                                                                    2

                                                                                    28

                                                                                    2

                                                                                    28

                                                                                    4

                                                                                    4

                                                                                    D

                                                                                    Disagree

                                                                                    0

                                                                                    06

                                                                                    0

                                                                                    06

                                                                                    5

                                                                                    5

                                                                                    H

                                                                                    Highly Disagree

                                                                                    0

                                                                                    02

                                                                                    0

                                                                                    02

                                                                                    Total 1

                                                                                    100

                                                                                    1

                                                                                    100

                                                                                    Source survey data

                                                                                    Inference

                                                                                    From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                                    63

                                                                                    FIRGURE 412

                                                                                    REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                                    64

                                                                                    Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                                    S

                                                                                    SI No

                                                                                    W

                                                                                    Welfare Facilities

                                                                                    N

                                                                                    No of Respondents

                                                                                    P

                                                                                    Percentage

                                                                                    1

                                                                                    1

                                                                                    H

                                                                                    Highly satisfied

                                                                                    0

                                                                                    09

                                                                                    9

                                                                                    09

                                                                                    2

                                                                                    2

                                                                                    S

                                                                                    Satisfied

                                                                                    5

                                                                                    57

                                                                                    5

                                                                                    57

                                                                                    3

                                                                                    3

                                                                                    N

                                                                                    Neither Satisfied nor Dissatisfied

                                                                                    2

                                                                                    29

                                                                                    2

                                                                                    29

                                                                                    4

                                                                                    4

                                                                                    D

                                                                                    Dissatisfied

                                                                                    5

                                                                                    05

                                                                                    0

                                                                                    05

                                                                                    5

                                                                                    5

                                                                                    H

                                                                                    Highly Dissatisfied

                                                                                    0

                                                                                    00

                                                                                    0

                                                                                    00

                                                                                    Total 1

                                                                                    100

                                                                                    1

                                                                                    100

                                                                                    Source survey data

                                                                                    Inference

                                                                                    From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                                    FIGURE 413

                                                                                    REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                                    65

                                                                                    Table 414 ndash To know the employee satisfaction towards the salary

                                                                                    Source survey data

                                                                                    Inference

                                                                                    From the above table it shows that 67 of the employees were satisfied

                                                                                    with their salary

                                                                                    FIGURE 414

                                                                                    REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                                    S

                                                                                    SI No

                                                                                    P

                                                                                    Payment Satisfaction

                                                                                    N

                                                                                    No of Respondents

                                                                                    P

                                                                                    Percentage

                                                                                    1

                                                                                    1

                                                                                    Y

                                                                                    Yes

                                                                                    6

                                                                                    67

                                                                                    6

                                                                                    67

                                                                                    2

                                                                                    2

                                                                                    N

                                                                                    No

                                                                                    3

                                                                                    33

                                                                                    3

                                                                                    33

                                                                                    T

                                                                                    otal

                                                                                    1

                                                                                    100

                                                                                    1

                                                                                    100

                                                                                    66

                                                                                    Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                    Organisation

                                                                                    Source survey data

                                                                                    Inference

                                                                                    From the above table it shows that 59 of the employees were willing to

                                                                                    continue in this organisation

                                                                                    FIGURE 415

                                                                                    REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                    S

                                                                                    SI No

                                                                                    W

                                                                                    Willingness to Work

                                                                                    N

                                                                                    No of Respondents

                                                                                    P

                                                                                    Percentage

                                                                                    1

                                                                                    1

                                                                                    Y

                                                                                    Yes

                                                                                    5

                                                                                    59

                                                                                    5

                                                                                    59

                                                                                    2

                                                                                    2

                                                                                    N

                                                                                    No

                                                                                    4

                                                                                    41

                                                                                    4

                                                                                    41

                                                                                    T

                                                                                    Total

                                                                                    1

                                                                                    00

                                                                                    1

                                                                                    00

                                                                                    67

                                                                                    CHI-SQUARE METHOD

                                                                                    The chi square test is one of the simplest and most widely used non-

                                                                                    parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                    if categorical data shows dependency or the two classifications are independent It can

                                                                                    also be used to make comparisons between theoretical population and actual data

                                                                                    when categories are used

                                                                                    n

                                                                                    Chi square χsup2= sum (O-E) sup2 E

                                                                                    i =1

                                                                                    Where O= observed frequency

                                                                                    E= expected frequency

                                                                                    68

                                                                                    OBSERVED FREQUENCY

                                                                                    Table 419 shows the relationship between the department and the job satisfaction

                                                                                    Over All

                                                                                    Job

                                                                                    SatisfactionHighly

                                                                                    SatisfiedSatisfied

                                                                                    Neither

                                                                                    Satisfied nor

                                                                                    Dissatisfied

                                                                                    DissatisfiedHighly

                                                                                    Dissatisfied

                                                                                    Sub

                                                                                    Total

                                                                                    Mechanical 5 6 14 3 2 30

                                                                                    Electrical 6 8 6 3 2 25

                                                                                    Production 9 13 7 4 2 35

                                                                                    Others 2 3 2 2 1 10

                                                                                    Sub Total 22 30 29 12 7 100

                                                                                    69

                                                                                    EXPECTED FREQUENCY

                                                                                    Over All

                                                                                    Job

                                                                                    SatisfactionHighly

                                                                                    SatisfiedSatisfied

                                                                                    Neither

                                                                                    Satisfied nor

                                                                                    Dissatisfied

                                                                                    DissatisfiedHighly

                                                                                    Dissatisfied

                                                                                    Sub

                                                                                    Total

                                                                                    Mechanical 7 8 9 4 2 30

                                                                                    Electrical 5 8 7 3 2 25

                                                                                    Production 8 11 10 4 2 35

                                                                                    Others 2 3 3 1 1 10

                                                                                    Sub Total 22 30 29 12 7 100

                                                                                    Null Hypothesis (Ho)

                                                                                    There is no significant difference between the department and the job satisfaction

                                                                                    Alternative Hypothesis (Ho)

                                                                                    There is significant difference between the job satisfaction

                                                                                    Co Relation

                                                                                    70

                                                                                    Chapter-V

                                                                                    CONCLUSIONS AND

                                                                                    RECOMMENDATIONS

                                                                                    71

                                                                                    CONCLUSION

                                                                                    On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                    Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                    General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                    Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                    environment of the company is very healthy The visitors feel happy after the campus

                                                                                    Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                    indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                    building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                    Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                    its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                    position by channelising these internal accruals to fund its expansion programmes

                                                                                    Working results PTL has registered a handsome and constant growth in its profits because

                                                                                    of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                    company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                    However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                    velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                    72

                                                                                    SUMMARY

                                                                                    According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                    employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                    development and having a best friend at work

                                                                                    Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                    than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                    employees may just start whistling while they work It is up to me The corporate culture or

                                                                                    financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                    that is completely in your control

                                                                                    Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                    more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                    do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                    your job to bond your best people to your company through recognition And you also must help

                                                                                    direct and motivate your core performers

                                                                                    Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                    earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                    out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                    spend time with their kids) make the most of your formal service awards with some preparation

                                                                                    and a group presentation walk around your department every day and talk to your

                                                                                    people and thank them sincerely and often

                                                                                    73

                                                                                    Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                    You do great work actually can have the opposite effect and leave your employees wondering

                                                                                    Does he have any idea what I really do around here Specific praise links individual

                                                                                    accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                    customer complaint Great work As you know we value quick resolutions of problems as

                                                                                    one of our core strategies

                                                                                    Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                    college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                    your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                    high-impact performers report that they left their last job because No one ever asked me to

                                                                                    stay

                                                                                    Forget cash

                                                                                    Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                    offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                    work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                    recognized and involved they are much less likely to keep asking about money

                                                                                    Recognize

                                                                                    Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                    largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                    at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                    much too long to recognize and you probably are losing people you do not need to

                                                                                    74

                                                                                    Recognition works

                                                                                    Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                    performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                    ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                    Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                    Learn to recognize your employees for their efforts thank them often and reward their

                                                                                    achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                    their jobs again Chances are you will work together happily ever after

                                                                                    So there is direct relation with employee satisfaction and their commitment towards the

                                                                                    organization and it is also clear from the above discussion that only monetary elements are not

                                                                                    sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                    and other moral value

                                                                                    75

                                                                                    RECOMMENDATIONS

                                                                                    PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                    minimize its cost of production With this increase in capacity utilization the total cost

                                                                                    will spread over more units thereby decreasing the per unit cost

                                                                                    PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                    period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                    equal as it will help in improving company liquidity

                                                                                    PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                    business as it accounts very less as compare to other businesses of Philips

                                                                                    Another recommendation for Mohali plant is about the HR department that is they

                                                                                    should appoint permanent and skilled workers as against casual workers which generally add

                                                                                    up to the profit of the company

                                                                                    76

                                                                                    BIBLIOGRAPHY

                                                                                    1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                    2 Monthly Journals of Philips Electronics India Ltd

                                                                                    3 Authentic Leadership Medtronic CEO Bill George

                                                                                    4 wwwindiaphilipscom

                                                                                    5 wwwwikipediacom

                                                                                    6 httpwwwemployeecommitmentcom

                                                                                    7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                    8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                    9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                    77

                                                                                    Questionnaire

                                                                                    Name __________________________________________________________

                                                                                    Age______________________________ Gender _______________________

                                                                                    Qualification _______________________ Contact No ___________________

                                                                                    Q1 In which department you are working

                                                                                    Electrical Production Mechanical Other

                                                                                    Q2 What is your working experience

                                                                                    gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                    Q3 How You like the physical Working Environment of the organization

                                                                                    Excellent Good Fair Poor Very Poor

                                                                                    Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                    Highly Dissatisfied Dissatisfied

                                                                                    Q5 Are you satisfied with your work

                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                    Highly Dissatisfied Dissatisfied

                                                                                    Q6 Are you satisfied with the career development programe of the company

                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                    Highly Dissatisfied Dissatisfied

                                                                                    Q7 Is other staff of the organization is co-operative with you

                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                    Highly Dissatisfied Dissatisfied

                                                                                    Q8 Are you satisfied with top level management

                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                    Highly Dissatisfied Dissatisfied

                                                                                    78

                                                                                    Q9 Are you satisfied with your subordinates

                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                    Highly Dissatisfied Dissatisfied

                                                                                    Q10 Are you satisfied with the nature of the Job

                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                    Highly Dissatisfied Dissatisfied

                                                                                    Q11 Do you have any Job Pressure in work

                                                                                    Yes No

                                                                                    Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                    Highly Dissatisfied Dissatisfied

                                                                                    Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                    Highly Dissatisfied Dissatisfied

                                                                                    Q14 Are you satisfied towards your salary

                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                    Highly Dissatisfied Dissatisfied

                                                                                    Q15 Are you committed towards the organisation

                                                                                    Yes No

                                                                                    Signature

                                                                                    • SSI No
                                                                                    • DDepartment
                                                                                    • NNo of Respondents
                                                                                    • PPercentage
                                                                                    • 11
                                                                                    • MMechanical
                                                                                    • 330
                                                                                    • 330
                                                                                    • 22
                                                                                    • EElectrical
                                                                                    • 225
                                                                                    • 225
                                                                                    • 33
                                                                                    • PProduction
                                                                                    • 335
                                                                                    • 335
                                                                                    • 44
                                                                                    • OOthers
                                                                                    • 110
                                                                                    • 110
                                                                                    • TTotal
                                                                                    • 1100
                                                                                    • 1100
                                                                                    • SSI No
                                                                                    • WWork Experience
                                                                                    • NNo of Respondents
                                                                                    • PPercentage
                                                                                    • 11
                                                                                    • BBelow 2 years
                                                                                    • 133
                                                                                    • 113
                                                                                    • 22
                                                                                    • 2 2ndash 4 years
                                                                                    • 330
                                                                                    • 330
                                                                                    • 33
                                                                                    • 4 4ndash 6 years
                                                                                    • 334
                                                                                    • 334
                                                                                    • 44
                                                                                    • AAbove 6 years
                                                                                    • 223
                                                                                    • 223
                                                                                    • Total
                                                                                    • 1100
                                                                                    • 1100
                                                                                    • SSI No
                                                                                    • AAmount of Work
                                                                                    • NNo of Respondents
                                                                                    • PPercentage
                                                                                    • 11
                                                                                    • HHighly satisfied
                                                                                    • 220
                                                                                    • 220
                                                                                    • 22
                                                                                    • SSatisfied
                                                                                    • 445
                                                                                    • 445
                                                                                    • 33
                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                    • 112
                                                                                    • 112
                                                                                    • 44
                                                                                    • DDissatisfied
                                                                                    • 118
                                                                                    • 118
                                                                                    • 55
                                                                                    • HHighly Dissatisfied
                                                                                    • 006
                                                                                    • 006
                                                                                    • Total
                                                                                    • 1100
                                                                                    • 1100
                                                                                    • SSI No
                                                                                    • SSatisfaction with Subordinates
                                                                                    • NNo of Respondents
                                                                                    • PPercentage
                                                                                    • 11
                                                                                    • HHighly satisfied
                                                                                    • 112
                                                                                    • 112
                                                                                    • 22
                                                                                    • SSatisfied
                                                                                    • 667
                                                                                    • 667
                                                                                    • 23
                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                    • 114
                                                                                    • 114
                                                                                    • 4
                                                                                    • DDissatisfied
                                                                                    • 007
                                                                                    • 007
                                                                                    • 55
                                                                                    • HHighly Dissatisfied
                                                                                    • 0 00
                                                                                    • 000
                                                                                    • Total
                                                                                    • 1100
                                                                                    • 1100
                                                                                    • SSI No
                                                                                    • JJob Pressure
                                                                                    • NNo of Respondents
                                                                                    • PPercentage
                                                                                    • 11
                                                                                    • YYes
                                                                                    • 772
                                                                                    • 772
                                                                                    • 22
                                                                                    • NNo
                                                                                    • 228
                                                                                    • 228
                                                                                    • TTotal
                                                                                    • 1100
                                                                                    • 1100
                                                                                    • SSI No
                                                                                    • PPayment Satisfaction
                                                                                    • NNo of Respondents
                                                                                    • PPercentage
                                                                                    • 11
                                                                                    • YYes
                                                                                    • 667
                                                                                    • 667
                                                                                    • 22
                                                                                    • NNo
                                                                                    • 333
                                                                                    • 333
                                                                                    • Total
                                                                                    • 1100
                                                                                    • 1100
                                                                                    • SSI No
                                                                                    • WWillingness to Work
                                                                                    • NNo of Respondents
                                                                                    • PPercentage
                                                                                    • 11
                                                                                    • YYes
                                                                                    • 559
                                                                                    • 559
                                                                                    • 22
                                                                                    • NNo
                                                                                    • 441
                                                                                    • 441
                                                                                    • TTotal
                                                                                    • 100
                                                                                    • 100
                                                                                      • MISSION amp VISION
                                                                                      • Mission
                                                                                      • Vision
                                                                                      • Philips Electronics India Limited
                                                                                        • SSI No
                                                                                        • WWorking Environment
                                                                                        • NNo of Respondents
                                                                                        • PPercentage
                                                                                        • 11
                                                                                        • EExcellent
                                                                                        • 112
                                                                                        • 112
                                                                                        • 22
                                                                                        • GGood
                                                                                        • 557
                                                                                        • 557
                                                                                        • 33
                                                                                        • FFair
                                                                                        • 228
                                                                                        • 228
                                                                                        • 44
                                                                                        • PPoor
                                                                                        • 003
                                                                                        • 033
                                                                                        • 55
                                                                                        • VVery Poor
                                                                                        • 000
                                                                                        • 000
                                                                                        • TTotal
                                                                                        • 1100
                                                                                        • 1100
                                                                                        • SSI No
                                                                                        • NNon-Monitory Benefits offered to Employees
                                                                                        • NNo of Respondents
                                                                                        • PPercentage
                                                                                        • 11
                                                                                        • HHighly Satisfied
                                                                                        • 114
                                                                                        • 114
                                                                                        • 22
                                                                                        • SSatisfied
                                                                                        • 554
                                                                                        • 554
                                                                                        • 33
                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                        • 225
                                                                                        • 225
                                                                                        • 44
                                                                                        • DDissatisfied
                                                                                        • 005
                                                                                        • 005
                                                                                        • 55
                                                                                        • HHighly Dissatisfied
                                                                                        • 002
                                                                                        • 002
                                                                                        • Total
                                                                                        • 1100
                                                                                        • 1100
                                                                                        • SSI No
                                                                                        • CCareer Development
                                                                                        • NNo of Respondents
                                                                                        • PPercentage
                                                                                        • HHighly satisfied
                                                                                        • 112
                                                                                        • 112
                                                                                        • SSatisfied
                                                                                        • 556
                                                                                        • 556
                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                        • 222
                                                                                        • 222
                                                                                        • DDissatisfied
                                                                                        • 110
                                                                                        • 110
                                                                                        • HHighly Dissatisfied
                                                                                        • 000
                                                                                        • 000
                                                                                        • Total
                                                                                        • 1100
                                                                                        • 1100
                                                                                        • SSI No
                                                                                        • CCo-operation of Workers
                                                                                        • NNo of Respondents
                                                                                        • PPercentage
                                                                                        • 11
                                                                                        • HHighly satisfied
                                                                                        • 220
                                                                                        • 220
                                                                                        • 22
                                                                                        • SSatisfied
                                                                                        • 666
                                                                                        • 666
                                                                                        • 33
                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                        • 111
                                                                                        • 111
                                                                                        • 44
                                                                                        • DDissatisfied
                                                                                        • 003
                                                                                        • 003
                                                                                        • 55
                                                                                        • HHighly Dissatisfied
                                                                                        • 000
                                                                                        • 000
                                                                                        • Total
                                                                                        • 1100
                                                                                        • 1100
                                                                                        • SSI No
                                                                                        • SSatisfaction with Top Management
                                                                                        • NNo of Respondents
                                                                                        • PPercentage
                                                                                        • 11
                                                                                        • HHighly satisfied
                                                                                        • 226
                                                                                        • 226
                                                                                        • 22
                                                                                        • SSatisfied
                                                                                        • 551
                                                                                        • 551
                                                                                        • 33
                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                        • 117
                                                                                        • 117
                                                                                        • 44
                                                                                        • DDissatisfied
                                                                                        • 006
                                                                                        • 006
                                                                                        • 55
                                                                                        • HHighly dissatisfied
                                                                                        • 000
                                                                                        • 000
                                                                                        • Total
                                                                                        • 1100
                                                                                        • 1100
                                                                                        • SSI No
                                                                                        • JJob Satisfaction
                                                                                        • NNo of Respondents
                                                                                        • PPercentage
                                                                                        • 11
                                                                                        • HHighly satisfied
                                                                                        • 222
                                                                                        • 222
                                                                                        • 22
                                                                                        • SSatisfied
                                                                                        • 556
                                                                                        • 556
                                                                                        • 33
                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                        • 116
                                                                                        • 116
                                                                                        • 44
                                                                                        • DDissatisfied
                                                                                        • 007
                                                                                        • 007
                                                                                        • 55
                                                                                        • HHighly Dissatisfied
                                                                                        • 000
                                                                                        • 000
                                                                                        • Total
                                                                                        • 1100
                                                                                        • 1100
                                                                                        • SSI No
                                                                                        • DDevelopment of Skills and Talents
                                                                                        • NNo of Respondents
                                                                                        • PPercentage
                                                                                        • 1 1
                                                                                        • HHighly Agree
                                                                                        • 112
                                                                                        • 112
                                                                                        • 22
                                                                                        • AAgree
                                                                                        • 552
                                                                                        • 552
                                                                                        • 33
                                                                                        • NNeither Agree nor Disagree
                                                                                        • 228
                                                                                        • 228
                                                                                        • 44
                                                                                        • DDisagree
                                                                                        • 006
                                                                                        • 006
                                                                                        • 55
                                                                                        • HHighly Disagree
                                                                                        • 002
                                                                                        • 002
                                                                                        • Total
                                                                                        • 1100
                                                                                        • 1100
                                                                                        • SSI No
                                                                                        • WWelfare Facilities
                                                                                        • NNo of Respondents
                                                                                        • PPercentage
                                                                                        • 11
                                                                                        • HHighly satisfied
                                                                                        • 009
                                                                                        • 909
                                                                                        • 22
                                                                                        • SSatisfied
                                                                                        • 557
                                                                                        • 557
                                                                                        • 33
                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                        • 229
                                                                                        • 229
                                                                                        • 44
                                                                                        • DDissatisfied
                                                                                        • 505
                                                                                        • 005
                                                                                        • 55
                                                                                        • HHighly Dissatisfied
                                                                                        • 000
                                                                                        • 000
                                                                                        • Total
                                                                                        • 1100
                                                                                        • 1100
                                                                                          • SUMMARY
                                                                                          • RECOMMENDATIONS
                                                                                          • BIBLIOGRAPHY

                                                                                      43

                                                                                      for people who contribute to and use these repositories Of course effective performance

                                                                                      management systems also identify employees who are not meeting expectations Failing to

                                                                                      address problem performance can erode other employeesrsquo engagement and commitment as their

                                                                                      workloads increase and they conclude that the company is willing to tolerate poor performance

                                                                                      If feedback coaching and remedial training are of little avail the manager may need to move the

                                                                                      person to a different position within the company where he or she can make a more valuable

                                                                                      contribution or let the individual go if there is no good match elsewhere in the organization

                                                                                      44

                                                                                      Chapter-V

                                                                                      RESEARCH METHODOLOGY

                                                                                      The basic task of research is to generate accurate information for use in decision-making

                                                                                      Research can be defined as the systematic and objective process of gathering recording and

                                                                                      analyzing data for aid in making business decisions As the project involves analyzing of

                                                                                      45

                                                                                      financial structure the research is exploratory in nature covering financial parameters and come

                                                                                      of the important ratios to carry out research There are basically two techniques adopted for

                                                                                      obtaining information

                                                                                      Primary Data

                                                                                      Secondary Data

                                                                                      Primary Data is gathered specifically for the project at hand through personal interviews with

                                                                                      the accounts officers

                                                                                      Sample Size = 100 Employees

                                                                                      Secondary data is previously collected and assembled for some project other than the one at

                                                                                      hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                                                                      less expensive than the primary date

                                                                                      Secondary Data can be obtained from both external and internal sources

                                                                                      External data may be collected from books and periodicals government sources media and other

                                                                                      commercial sources

                                                                                      Internal data is that secondary data which is created recorded or generated by the organization

                                                                                      As the project is explanatory in nature secondary data is collected from the reports of the

                                                                                      company books journals and interest Secondary data is gathered from annual reports official

                                                                                      records and standing orders of the units

                                                                                      CHAPTER - VI

                                                                                      DATA ANALYSIS AND INTERPRETATION

                                                                                      46

                                                                                      The data after collection is to be processed and analyzed in accordance with the outline

                                                                                      and down for the purpose at the time of developing research plan

                                                                                      Technically speaking processing implies editing coding classification and tabulation of

                                                                                      collected data so that they are amenable to analysis The term analysis refers to the computation

                                                                                      of certain measures along with searching for pattern groups Thus in the process of analysis

                                                                                      relationship or difference should be subjected to statistical tests of significance to determine with

                                                                                      what validity data can be said to indicate any conclusions

                                                                                      The analysis of data in a general way involves a number of closely related operations

                                                                                      which are performed with the purpose of summarizing the collected data and organizing them in

                                                                                      such a manner that they answer the research questions In this study the researcher followed

                                                                                      above process carefully and it is presented in this chapter

                                                                                      47

                                                                                      Table 41 ndash To know the department in which employees are belongs to

                                                                                      S

                                                                                      ou rc

                                                                                      e

                                                                                      survey data

                                                                                      Inference

                                                                                      From the above table it shows that 35 of employees are belongs to

                                                                                      production department

                                                                                      FIGURE 41

                                                                                      S

                                                                                      SI No

                                                                                      D

                                                                                      Department

                                                                                      N

                                                                                      No of Respondents

                                                                                      P

                                                                                      Percentage

                                                                                      1

                                                                                      1

                                                                                      M

                                                                                      Mechanical

                                                                                      3

                                                                                      30

                                                                                      3

                                                                                      30

                                                                                      2

                                                                                      2

                                                                                      E

                                                                                      Electrical

                                                                                      2

                                                                                      25

                                                                                      2

                                                                                      25

                                                                                      3

                                                                                      3

                                                                                      P

                                                                                      Production

                                                                                      3

                                                                                      35

                                                                                      3

                                                                                      35

                                                                                      4

                                                                                      4

                                                                                      O

                                                                                      Others

                                                                                      1

                                                                                      10

                                                                                      1

                                                                                      10

                                                                                      T

                                                                                      Total

                                                                                      1

                                                                                      100

                                                                                      1

                                                                                      100

                                                                                      48

                                                                                      REPRESENTS THE DEPARTMENT

                                                                                      Table 42 ndash To know working experience of the employees

                                                                                      Source survey data

                                                                                      Inference

                                                                                      From the above table it shows that 34 of the employees have 4 ndash 6

                                                                                      years experience

                                                                                      S

                                                                                      SI No

                                                                                      W

                                                                                      Work Experience

                                                                                      N

                                                                                      No of Respondents

                                                                                      P

                                                                                      Percentage

                                                                                      1

                                                                                      1

                                                                                      B

                                                                                      Below 2 years

                                                                                      1

                                                                                      33

                                                                                      1

                                                                                      13

                                                                                      2

                                                                                      2

                                                                                      2

                                                                                      2ndash 4 years

                                                                                      3

                                                                                      30

                                                                                      3

                                                                                      30

                                                                                      3

                                                                                      3

                                                                                      4

                                                                                      4ndash 6 years

                                                                                      3

                                                                                      34

                                                                                      3

                                                                                      34

                                                                                      4

                                                                                      4

                                                                                      A

                                                                                      Above 6 years

                                                                                      2

                                                                                      23

                                                                                      2

                                                                                      23

                                                                                      T

                                                                                      otal

                                                                                      1

                                                                                      100

                                                                                      1

                                                                                      100

                                                                                      49

                                                                                      FIGURE 42

                                                                                      REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                                                                      Table 43 ndash To know the physical working environment

                                                                                      S

                                                                                      SI No

                                                                                      W

                                                                                      Working Environment

                                                                                      N

                                                                                      No of Respondents

                                                                                      P

                                                                                      Percentage

                                                                                      1

                                                                                      1

                                                                                      E

                                                                                      Excellent

                                                                                      1

                                                                                      12

                                                                                      1

                                                                                      12

                                                                                      2

                                                                                      2

                                                                                      G

                                                                                      Good

                                                                                      5

                                                                                      57

                                                                                      5

                                                                                      57

                                                                                      3

                                                                                      3

                                                                                      F

                                                                                      Fair

                                                                                      2

                                                                                      28

                                                                                      2

                                                                                      28

                                                                                      4

                                                                                      4

                                                                                      P

                                                                                      Poor

                                                                                      0

                                                                                      03

                                                                                      0

                                                                                      33

                                                                                      5

                                                                                      5

                                                                                      V

                                                                                      Very Poor

                                                                                      0

                                                                                      00

                                                                                      0

                                                                                      00

                                                                                      T

                                                                                      Total

                                                                                      1

                                                                                      100

                                                                                      1

                                                                                      100

                                                                                      Source survey data

                                                                                      Inference

                                                                                      From the above table it shows that 57 of the employees were feeling good about the working environment

                                                                                      50

                                                                                      FIGURE 43

                                                                                      REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                                                      51

                                                                                      Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                                                      S

                                                                                      SI No

                                                                                      N

                                                                                      Non-Monitory Benefits offered

                                                                                      to Employees

                                                                                      N

                                                                                      No of Respondents

                                                                                      P

                                                                                      Percentage

                                                                                      1

                                                                                      1

                                                                                      H

                                                                                      Highly Satisfied

                                                                                      1

                                                                                      14

                                                                                      1

                                                                                      14

                                                                                      2

                                                                                      2

                                                                                      S

                                                                                      Satisfied

                                                                                      5

                                                                                      54

                                                                                      5

                                                                                      54

                                                                                      3

                                                                                      3

                                                                                      N

                                                                                      Neither Satisfied nor Dissatisfied

                                                                                      2

                                                                                      25

                                                                                      2

                                                                                      25

                                                                                      4

                                                                                      4

                                                                                      D

                                                                                      Dissatisfied

                                                                                      0

                                                                                      05

                                                                                      0

                                                                                      05

                                                                                      5

                                                                                      5

                                                                                      H

                                                                                      Highly Dissatisfied

                                                                                      0

                                                                                      02

                                                                                      0

                                                                                      02

                                                                                      Total 1

                                                                                      100

                                                                                      1

                                                                                      100

                                                                                      Source survey data

                                                                                      Inference

                                                                                      From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                                                      FIGURE 44

                                                                                      REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                                                      52

                                                                                      Table 45 ndash To know the satisfaction level of respondents towards the work

                                                                                      assigned

                                                                                      Source survey dataInference

                                                                                      From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                                                      FIGURE 45

                                                                                      S

                                                                                      SI No

                                                                                      A

                                                                                      Amount of Work

                                                                                      N

                                                                                      No of Respondents

                                                                                      P

                                                                                      Percentage

                                                                                      1

                                                                                      1

                                                                                      H

                                                                                      Highly satisfied

                                                                                      2

                                                                                      20

                                                                                      2

                                                                                      20

                                                                                      2

                                                                                      2

                                                                                      S

                                                                                      Satisfied

                                                                                      4

                                                                                      45

                                                                                      4

                                                                                      45

                                                                                      3

                                                                                      3

                                                                                      N

                                                                                      Neither Satisfied nor Dissatisfied

                                                                                      1

                                                                                      12

                                                                                      1

                                                                                      12

                                                                                      4

                                                                                      4

                                                                                      D

                                                                                      Dissatisfied

                                                                                      1

                                                                                      18

                                                                                      1

                                                                                      18

                                                                                      5

                                                                                      5

                                                                                      H

                                                                                      Highly Dissatisfied

                                                                                      0

                                                                                      06

                                                                                      0

                                                                                      06

                                                                                      Total 1

                                                                                      100

                                                                                      1

                                                                                      100

                                                                                      53

                                                                                      REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                                                      54

                                                                                      Table 46 ndash Opinion about the career development programme in their organisation

                                                                                      S

                                                                                      SI No

                                                                                      C

                                                                                      Career Development

                                                                                      N

                                                                                      No of Respondents

                                                                                      P

                                                                                      Percentage

                                                                                      H

                                                                                      Highly satisfied

                                                                                      1

                                                                                      12

                                                                                      1

                                                                                      12

                                                                                      S

                                                                                      Satisfied

                                                                                      5

                                                                                      56

                                                                                      5

                                                                                      56

                                                                                      N

                                                                                      Neither Satisfied nor Dissatisfied

                                                                                      2

                                                                                      22

                                                                                      2

                                                                                      22

                                                                                      D

                                                                                      Dissatisfied

                                                                                      1

                                                                                      10

                                                                                      1

                                                                                      10

                                                                                      H

                                                                                      Highly Dissatisfied

                                                                                      0

                                                                                      00

                                                                                      0

                                                                                      00

                                                                                      Total 1

                                                                                      100

                                                                                      1

                                                                                      100

                                                                                      Source survey data

                                                                                      Inference

                                                                                      From the above table it shows that 56 of the employees were satisfied

                                                                                      with the opinion about the carrier development programme in their organisation

                                                                                      FIGURE 46

                                                                                      REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                                                      PROGRAMME IN THEIR ORGANISATION

                                                                                      55

                                                                                      Table 47 ndash To know the cooperation of co-workers

                                                                                      S

                                                                                      SI No

                                                                                      C

                                                                                      Co-operation of Workers

                                                                                      N

                                                                                      No of Respondents

                                                                                      P

                                                                                      Percentage

                                                                                      1

                                                                                      1

                                                                                      H

                                                                                      Highly satisfied

                                                                                      2

                                                                                      20

                                                                                      2

                                                                                      20

                                                                                      2

                                                                                      2

                                                                                      S

                                                                                      Satisfied

                                                                                      6

                                                                                      66

                                                                                      6

                                                                                      66

                                                                                      3

                                                                                      3

                                                                                      N

                                                                                      Neither Satisfied nor Dissatisfied

                                                                                      1

                                                                                      11

                                                                                      1

                                                                                      11

                                                                                      4

                                                                                      4

                                                                                      D

                                                                                      Dissatisfied

                                                                                      0

                                                                                      03

                                                                                      0

                                                                                      03

                                                                                      5

                                                                                      5

                                                                                      H

                                                                                      Highly Dissatisfied

                                                                                      0

                                                                                      00

                                                                                      0

                                                                                      00

                                                                                      Total 1

                                                                                      100

                                                                                      1

                                                                                      100

                                                                                      Source survey data

                                                                                      Inference

                                                                                      From the above table it shows that 66 of the employees were satisfied

                                                                                      with the cooperation of co-workers

                                                                                      FIGURE 47

                                                                                      56

                                                                                      REPRESENTS THE COOPERATION OF CO-WORKERS

                                                                                      57

                                                                                      Table 48 ndash To know the satisfaction of Respondents with top management

                                                                                      S

                                                                                      SI No

                                                                                      S

                                                                                      Satisfaction with Top

                                                                                      Management

                                                                                      N

                                                                                      No of Respondents

                                                                                      P

                                                                                      Percentage

                                                                                      1

                                                                                      1

                                                                                      H

                                                                                      Highly satisfied

                                                                                      2

                                                                                      26

                                                                                      2

                                                                                      26

                                                                                      2

                                                                                      2

                                                                                      S

                                                                                      Satisfied

                                                                                      5

                                                                                      51

                                                                                      5

                                                                                      51

                                                                                      3

                                                                                      3

                                                                                      N

                                                                                      Neither Satisfied nor Dissatisfied

                                                                                      1

                                                                                      17

                                                                                      1

                                                                                      17

                                                                                      4

                                                                                      4

                                                                                      D

                                                                                      Dissatisfied

                                                                                      0

                                                                                      06

                                                                                      0

                                                                                      06

                                                                                      5

                                                                                      5

                                                                                      H

                                                                                      Highly dissatisfied

                                                                                      0

                                                                                      00

                                                                                      0

                                                                                      00

                                                                                      Total 1

                                                                                      100

                                                                                      1

                                                                                      100

                                                                                      Source survey data

                                                                                      Inference

                                                                                      From the above table it shows that 51 of the employees were satisfied with the top management

                                                                                      FIGURE 48

                                                                                      58

                                                                                      REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                                      Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                                      Source survey data

                                                                                      Inference

                                                                                      From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                                      S

                                                                                      SI

                                                                                      No

                                                                                      S

                                                                                      Satisfaction with Subordinates

                                                                                      N

                                                                                      No of Respondents

                                                                                      P

                                                                                      Percentage

                                                                                      1

                                                                                      1

                                                                                      H

                                                                                      Highly satisfied

                                                                                      1

                                                                                      12

                                                                                      1

                                                                                      12

                                                                                      2

                                                                                      2

                                                                                      S

                                                                                      Satisfied

                                                                                      6

                                                                                      67

                                                                                      6

                                                                                      67

                                                                                      2

                                                                                      3

                                                                                      N

                                                                                      Neither Satisfied nor Dissatisfied

                                                                                      1

                                                                                      14

                                                                                      1

                                                                                      14

                                                                                      4

                                                                                      D

                                                                                      Dissatisfied

                                                                                      0

                                                                                      07

                                                                                      0

                                                                                      07

                                                                                      5

                                                                                      5

                                                                                      H

                                                                                      Highly Dissatisfied

                                                                                      0

                                                                                      00

                                                                                      0

                                                                                      00

                                                                                      Total 1

                                                                                      100

                                                                                      1

                                                                                      100

                                                                                      59

                                                                                      FIGURE 49

                                                                                      REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                                      60

                                                                                      Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                                      S

                                                                                      SI No

                                                                                      J

                                                                                      Job Satisfaction

                                                                                      N

                                                                                      No of Respondents

                                                                                      P

                                                                                      Percentage

                                                                                      1

                                                                                      1

                                                                                      H

                                                                                      Highly satisfied

                                                                                      2

                                                                                      22

                                                                                      2

                                                                                      22

                                                                                      2

                                                                                      2

                                                                                      S

                                                                                      Satisfied

                                                                                      5

                                                                                      56

                                                                                      5

                                                                                      56

                                                                                      3

                                                                                      3

                                                                                      N

                                                                                      Neither Satisfied nor Dissatisfied

                                                                                      1

                                                                                      16

                                                                                      1

                                                                                      16

                                                                                      4

                                                                                      4

                                                                                      D

                                                                                      Dissatisfied

                                                                                      0

                                                                                      07

                                                                                      0

                                                                                      07

                                                                                      5

                                                                                      5

                                                                                      H

                                                                                      Highly Dissatisfied

                                                                                      0

                                                                                      00

                                                                                      0

                                                                                      00

                                                                                      Total 1

                                                                                      100

                                                                                      1

                                                                                      100

                                                                                      Source survey dataInference

                                                                                      From the above table it shows that 56 of the employees were satisfied with their job

                                                                                      FIGURE 410

                                                                                      61

                                                                                      REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                                      Table 411 ndash To know whether there is any job pressure in their work

                                                                                      Source survey data

                                                                                      Inference

                                                                                      From the above table it shows that 72 of employees said there is job pressure in their work

                                                                                      FIGURE 411

                                                                                      REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                                      S

                                                                                      SI No

                                                                                      J

                                                                                      Job Pressure

                                                                                      N

                                                                                      No of Respondents

                                                                                      P

                                                                                      Percentage

                                                                                      1

                                                                                      1

                                                                                      Y

                                                                                      Yes

                                                                                      7

                                                                                      72

                                                                                      7

                                                                                      72

                                                                                      2

                                                                                      2

                                                                                      N

                                                                                      No

                                                                                      2

                                                                                      28

                                                                                      2

                                                                                      28

                                                                                      T

                                                                                      Total

                                                                                      1

                                                                                      100

                                                                                      1

                                                                                      100

                                                                                      62

                                                                                      Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                                      amp talents

                                                                                      S

                                                                                      SI No

                                                                                      D

                                                                                      Development of Skills and

                                                                                      Talents

                                                                                      N

                                                                                      No of Respondents

                                                                                      P

                                                                                      Percentage

                                                                                      1

                                                                                      1

                                                                                      H

                                                                                      Highly Agree

                                                                                      1

                                                                                      12

                                                                                      1

                                                                                      12

                                                                                      2

                                                                                      2

                                                                                      A

                                                                                      Agree

                                                                                      5

                                                                                      52

                                                                                      5

                                                                                      52

                                                                                      3

                                                                                      3

                                                                                      N

                                                                                      Neither Agree nor Disagree

                                                                                      2

                                                                                      28

                                                                                      2

                                                                                      28

                                                                                      4

                                                                                      4

                                                                                      D

                                                                                      Disagree

                                                                                      0

                                                                                      06

                                                                                      0

                                                                                      06

                                                                                      5

                                                                                      5

                                                                                      H

                                                                                      Highly Disagree

                                                                                      0

                                                                                      02

                                                                                      0

                                                                                      02

                                                                                      Total 1

                                                                                      100

                                                                                      1

                                                                                      100

                                                                                      Source survey data

                                                                                      Inference

                                                                                      From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                                      63

                                                                                      FIRGURE 412

                                                                                      REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                                      64

                                                                                      Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                                      S

                                                                                      SI No

                                                                                      W

                                                                                      Welfare Facilities

                                                                                      N

                                                                                      No of Respondents

                                                                                      P

                                                                                      Percentage

                                                                                      1

                                                                                      1

                                                                                      H

                                                                                      Highly satisfied

                                                                                      0

                                                                                      09

                                                                                      9

                                                                                      09

                                                                                      2

                                                                                      2

                                                                                      S

                                                                                      Satisfied

                                                                                      5

                                                                                      57

                                                                                      5

                                                                                      57

                                                                                      3

                                                                                      3

                                                                                      N

                                                                                      Neither Satisfied nor Dissatisfied

                                                                                      2

                                                                                      29

                                                                                      2

                                                                                      29

                                                                                      4

                                                                                      4

                                                                                      D

                                                                                      Dissatisfied

                                                                                      5

                                                                                      05

                                                                                      0

                                                                                      05

                                                                                      5

                                                                                      5

                                                                                      H

                                                                                      Highly Dissatisfied

                                                                                      0

                                                                                      00

                                                                                      0

                                                                                      00

                                                                                      Total 1

                                                                                      100

                                                                                      1

                                                                                      100

                                                                                      Source survey data

                                                                                      Inference

                                                                                      From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                                      FIGURE 413

                                                                                      REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                                      65

                                                                                      Table 414 ndash To know the employee satisfaction towards the salary

                                                                                      Source survey data

                                                                                      Inference

                                                                                      From the above table it shows that 67 of the employees were satisfied

                                                                                      with their salary

                                                                                      FIGURE 414

                                                                                      REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                                      S

                                                                                      SI No

                                                                                      P

                                                                                      Payment Satisfaction

                                                                                      N

                                                                                      No of Respondents

                                                                                      P

                                                                                      Percentage

                                                                                      1

                                                                                      1

                                                                                      Y

                                                                                      Yes

                                                                                      6

                                                                                      67

                                                                                      6

                                                                                      67

                                                                                      2

                                                                                      2

                                                                                      N

                                                                                      No

                                                                                      3

                                                                                      33

                                                                                      3

                                                                                      33

                                                                                      T

                                                                                      otal

                                                                                      1

                                                                                      100

                                                                                      1

                                                                                      100

                                                                                      66

                                                                                      Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                      Organisation

                                                                                      Source survey data

                                                                                      Inference

                                                                                      From the above table it shows that 59 of the employees were willing to

                                                                                      continue in this organisation

                                                                                      FIGURE 415

                                                                                      REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                      S

                                                                                      SI No

                                                                                      W

                                                                                      Willingness to Work

                                                                                      N

                                                                                      No of Respondents

                                                                                      P

                                                                                      Percentage

                                                                                      1

                                                                                      1

                                                                                      Y

                                                                                      Yes

                                                                                      5

                                                                                      59

                                                                                      5

                                                                                      59

                                                                                      2

                                                                                      2

                                                                                      N

                                                                                      No

                                                                                      4

                                                                                      41

                                                                                      4

                                                                                      41

                                                                                      T

                                                                                      Total

                                                                                      1

                                                                                      00

                                                                                      1

                                                                                      00

                                                                                      67

                                                                                      CHI-SQUARE METHOD

                                                                                      The chi square test is one of the simplest and most widely used non-

                                                                                      parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                      if categorical data shows dependency or the two classifications are independent It can

                                                                                      also be used to make comparisons between theoretical population and actual data

                                                                                      when categories are used

                                                                                      n

                                                                                      Chi square χsup2= sum (O-E) sup2 E

                                                                                      i =1

                                                                                      Where O= observed frequency

                                                                                      E= expected frequency

                                                                                      68

                                                                                      OBSERVED FREQUENCY

                                                                                      Table 419 shows the relationship between the department and the job satisfaction

                                                                                      Over All

                                                                                      Job

                                                                                      SatisfactionHighly

                                                                                      SatisfiedSatisfied

                                                                                      Neither

                                                                                      Satisfied nor

                                                                                      Dissatisfied

                                                                                      DissatisfiedHighly

                                                                                      Dissatisfied

                                                                                      Sub

                                                                                      Total

                                                                                      Mechanical 5 6 14 3 2 30

                                                                                      Electrical 6 8 6 3 2 25

                                                                                      Production 9 13 7 4 2 35

                                                                                      Others 2 3 2 2 1 10

                                                                                      Sub Total 22 30 29 12 7 100

                                                                                      69

                                                                                      EXPECTED FREQUENCY

                                                                                      Over All

                                                                                      Job

                                                                                      SatisfactionHighly

                                                                                      SatisfiedSatisfied

                                                                                      Neither

                                                                                      Satisfied nor

                                                                                      Dissatisfied

                                                                                      DissatisfiedHighly

                                                                                      Dissatisfied

                                                                                      Sub

                                                                                      Total

                                                                                      Mechanical 7 8 9 4 2 30

                                                                                      Electrical 5 8 7 3 2 25

                                                                                      Production 8 11 10 4 2 35

                                                                                      Others 2 3 3 1 1 10

                                                                                      Sub Total 22 30 29 12 7 100

                                                                                      Null Hypothesis (Ho)

                                                                                      There is no significant difference between the department and the job satisfaction

                                                                                      Alternative Hypothesis (Ho)

                                                                                      There is significant difference between the job satisfaction

                                                                                      Co Relation

                                                                                      70

                                                                                      Chapter-V

                                                                                      CONCLUSIONS AND

                                                                                      RECOMMENDATIONS

                                                                                      71

                                                                                      CONCLUSION

                                                                                      On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                      Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                      General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                      Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                      environment of the company is very healthy The visitors feel happy after the campus

                                                                                      Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                      indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                      building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                      Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                      its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                      position by channelising these internal accruals to fund its expansion programmes

                                                                                      Working results PTL has registered a handsome and constant growth in its profits because

                                                                                      of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                      company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                      However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                      velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                      72

                                                                                      SUMMARY

                                                                                      According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                      employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                      development and having a best friend at work

                                                                                      Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                      than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                      employees may just start whistling while they work It is up to me The corporate culture or

                                                                                      financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                      that is completely in your control

                                                                                      Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                      more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                      do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                      your job to bond your best people to your company through recognition And you also must help

                                                                                      direct and motivate your core performers

                                                                                      Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                      earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                      out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                      spend time with their kids) make the most of your formal service awards with some preparation

                                                                                      and a group presentation walk around your department every day and talk to your

                                                                                      people and thank them sincerely and often

                                                                                      73

                                                                                      Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                      You do great work actually can have the opposite effect and leave your employees wondering

                                                                                      Does he have any idea what I really do around here Specific praise links individual

                                                                                      accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                      customer complaint Great work As you know we value quick resolutions of problems as

                                                                                      one of our core strategies

                                                                                      Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                      college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                      your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                      high-impact performers report that they left their last job because No one ever asked me to

                                                                                      stay

                                                                                      Forget cash

                                                                                      Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                      offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                      work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                      recognized and involved they are much less likely to keep asking about money

                                                                                      Recognize

                                                                                      Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                      largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                      at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                      much too long to recognize and you probably are losing people you do not need to

                                                                                      74

                                                                                      Recognition works

                                                                                      Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                      performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                      ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                      Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                      Learn to recognize your employees for their efforts thank them often and reward their

                                                                                      achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                      their jobs again Chances are you will work together happily ever after

                                                                                      So there is direct relation with employee satisfaction and their commitment towards the

                                                                                      organization and it is also clear from the above discussion that only monetary elements are not

                                                                                      sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                      and other moral value

                                                                                      75

                                                                                      RECOMMENDATIONS

                                                                                      PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                      minimize its cost of production With this increase in capacity utilization the total cost

                                                                                      will spread over more units thereby decreasing the per unit cost

                                                                                      PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                      period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                      equal as it will help in improving company liquidity

                                                                                      PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                      business as it accounts very less as compare to other businesses of Philips

                                                                                      Another recommendation for Mohali plant is about the HR department that is they

                                                                                      should appoint permanent and skilled workers as against casual workers which generally add

                                                                                      up to the profit of the company

                                                                                      76

                                                                                      BIBLIOGRAPHY

                                                                                      1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                      2 Monthly Journals of Philips Electronics India Ltd

                                                                                      3 Authentic Leadership Medtronic CEO Bill George

                                                                                      4 wwwindiaphilipscom

                                                                                      5 wwwwikipediacom

                                                                                      6 httpwwwemployeecommitmentcom

                                                                                      7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                      8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                      9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                      77

                                                                                      Questionnaire

                                                                                      Name __________________________________________________________

                                                                                      Age______________________________ Gender _______________________

                                                                                      Qualification _______________________ Contact No ___________________

                                                                                      Q1 In which department you are working

                                                                                      Electrical Production Mechanical Other

                                                                                      Q2 What is your working experience

                                                                                      gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                      Q3 How You like the physical Working Environment of the organization

                                                                                      Excellent Good Fair Poor Very Poor

                                                                                      Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                      Highly Dissatisfied Dissatisfied

                                                                                      Q5 Are you satisfied with your work

                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                      Highly Dissatisfied Dissatisfied

                                                                                      Q6 Are you satisfied with the career development programe of the company

                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                      Highly Dissatisfied Dissatisfied

                                                                                      Q7 Is other staff of the organization is co-operative with you

                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                      Highly Dissatisfied Dissatisfied

                                                                                      Q8 Are you satisfied with top level management

                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                      Highly Dissatisfied Dissatisfied

                                                                                      78

                                                                                      Q9 Are you satisfied with your subordinates

                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                      Highly Dissatisfied Dissatisfied

                                                                                      Q10 Are you satisfied with the nature of the Job

                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                      Highly Dissatisfied Dissatisfied

                                                                                      Q11 Do you have any Job Pressure in work

                                                                                      Yes No

                                                                                      Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                      Highly Dissatisfied Dissatisfied

                                                                                      Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                      Highly Dissatisfied Dissatisfied

                                                                                      Q14 Are you satisfied towards your salary

                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                      Highly Dissatisfied Dissatisfied

                                                                                      Q15 Are you committed towards the organisation

                                                                                      Yes No

                                                                                      Signature

                                                                                      • SSI No
                                                                                      • DDepartment
                                                                                      • NNo of Respondents
                                                                                      • PPercentage
                                                                                      • 11
                                                                                      • MMechanical
                                                                                      • 330
                                                                                      • 330
                                                                                      • 22
                                                                                      • EElectrical
                                                                                      • 225
                                                                                      • 225
                                                                                      • 33
                                                                                      • PProduction
                                                                                      • 335
                                                                                      • 335
                                                                                      • 44
                                                                                      • OOthers
                                                                                      • 110
                                                                                      • 110
                                                                                      • TTotal
                                                                                      • 1100
                                                                                      • 1100
                                                                                      • SSI No
                                                                                      • WWork Experience
                                                                                      • NNo of Respondents
                                                                                      • PPercentage
                                                                                      • 11
                                                                                      • BBelow 2 years
                                                                                      • 133
                                                                                      • 113
                                                                                      • 22
                                                                                      • 2 2ndash 4 years
                                                                                      • 330
                                                                                      • 330
                                                                                      • 33
                                                                                      • 4 4ndash 6 years
                                                                                      • 334
                                                                                      • 334
                                                                                      • 44
                                                                                      • AAbove 6 years
                                                                                      • 223
                                                                                      • 223
                                                                                      • Total
                                                                                      • 1100
                                                                                      • 1100
                                                                                      • SSI No
                                                                                      • AAmount of Work
                                                                                      • NNo of Respondents
                                                                                      • PPercentage
                                                                                      • 11
                                                                                      • HHighly satisfied
                                                                                      • 220
                                                                                      • 220
                                                                                      • 22
                                                                                      • SSatisfied
                                                                                      • 445
                                                                                      • 445
                                                                                      • 33
                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                      • 112
                                                                                      • 112
                                                                                      • 44
                                                                                      • DDissatisfied
                                                                                      • 118
                                                                                      • 118
                                                                                      • 55
                                                                                      • HHighly Dissatisfied
                                                                                      • 006
                                                                                      • 006
                                                                                      • Total
                                                                                      • 1100
                                                                                      • 1100
                                                                                      • SSI No
                                                                                      • SSatisfaction with Subordinates
                                                                                      • NNo of Respondents
                                                                                      • PPercentage
                                                                                      • 11
                                                                                      • HHighly satisfied
                                                                                      • 112
                                                                                      • 112
                                                                                      • 22
                                                                                      • SSatisfied
                                                                                      • 667
                                                                                      • 667
                                                                                      • 23
                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                      • 114
                                                                                      • 114
                                                                                      • 4
                                                                                      • DDissatisfied
                                                                                      • 007
                                                                                      • 007
                                                                                      • 55
                                                                                      • HHighly Dissatisfied
                                                                                      • 0 00
                                                                                      • 000
                                                                                      • Total
                                                                                      • 1100
                                                                                      • 1100
                                                                                      • SSI No
                                                                                      • JJob Pressure
                                                                                      • NNo of Respondents
                                                                                      • PPercentage
                                                                                      • 11
                                                                                      • YYes
                                                                                      • 772
                                                                                      • 772
                                                                                      • 22
                                                                                      • NNo
                                                                                      • 228
                                                                                      • 228
                                                                                      • TTotal
                                                                                      • 1100
                                                                                      • 1100
                                                                                      • SSI No
                                                                                      • PPayment Satisfaction
                                                                                      • NNo of Respondents
                                                                                      • PPercentage
                                                                                      • 11
                                                                                      • YYes
                                                                                      • 667
                                                                                      • 667
                                                                                      • 22
                                                                                      • NNo
                                                                                      • 333
                                                                                      • 333
                                                                                      • Total
                                                                                      • 1100
                                                                                      • 1100
                                                                                      • SSI No
                                                                                      • WWillingness to Work
                                                                                      • NNo of Respondents
                                                                                      • PPercentage
                                                                                      • 11
                                                                                      • YYes
                                                                                      • 559
                                                                                      • 559
                                                                                      • 22
                                                                                      • NNo
                                                                                      • 441
                                                                                      • 441
                                                                                      • TTotal
                                                                                      • 100
                                                                                      • 100
                                                                                        • MISSION amp VISION
                                                                                        • Mission
                                                                                        • Vision
                                                                                        • Philips Electronics India Limited
                                                                                          • SSI No
                                                                                          • WWorking Environment
                                                                                          • NNo of Respondents
                                                                                          • PPercentage
                                                                                          • 11
                                                                                          • EExcellent
                                                                                          • 112
                                                                                          • 112
                                                                                          • 22
                                                                                          • GGood
                                                                                          • 557
                                                                                          • 557
                                                                                          • 33
                                                                                          • FFair
                                                                                          • 228
                                                                                          • 228
                                                                                          • 44
                                                                                          • PPoor
                                                                                          • 003
                                                                                          • 033
                                                                                          • 55
                                                                                          • VVery Poor
                                                                                          • 000
                                                                                          • 000
                                                                                          • TTotal
                                                                                          • 1100
                                                                                          • 1100
                                                                                          • SSI No
                                                                                          • NNon-Monitory Benefits offered to Employees
                                                                                          • NNo of Respondents
                                                                                          • PPercentage
                                                                                          • 11
                                                                                          • HHighly Satisfied
                                                                                          • 114
                                                                                          • 114
                                                                                          • 22
                                                                                          • SSatisfied
                                                                                          • 554
                                                                                          • 554
                                                                                          • 33
                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                          • 225
                                                                                          • 225
                                                                                          • 44
                                                                                          • DDissatisfied
                                                                                          • 005
                                                                                          • 005
                                                                                          • 55
                                                                                          • HHighly Dissatisfied
                                                                                          • 002
                                                                                          • 002
                                                                                          • Total
                                                                                          • 1100
                                                                                          • 1100
                                                                                          • SSI No
                                                                                          • CCareer Development
                                                                                          • NNo of Respondents
                                                                                          • PPercentage
                                                                                          • HHighly satisfied
                                                                                          • 112
                                                                                          • 112
                                                                                          • SSatisfied
                                                                                          • 556
                                                                                          • 556
                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                          • 222
                                                                                          • 222
                                                                                          • DDissatisfied
                                                                                          • 110
                                                                                          • 110
                                                                                          • HHighly Dissatisfied
                                                                                          • 000
                                                                                          • 000
                                                                                          • Total
                                                                                          • 1100
                                                                                          • 1100
                                                                                          • SSI No
                                                                                          • CCo-operation of Workers
                                                                                          • NNo of Respondents
                                                                                          • PPercentage
                                                                                          • 11
                                                                                          • HHighly satisfied
                                                                                          • 220
                                                                                          • 220
                                                                                          • 22
                                                                                          • SSatisfied
                                                                                          • 666
                                                                                          • 666
                                                                                          • 33
                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                          • 111
                                                                                          • 111
                                                                                          • 44
                                                                                          • DDissatisfied
                                                                                          • 003
                                                                                          • 003
                                                                                          • 55
                                                                                          • HHighly Dissatisfied
                                                                                          • 000
                                                                                          • 000
                                                                                          • Total
                                                                                          • 1100
                                                                                          • 1100
                                                                                          • SSI No
                                                                                          • SSatisfaction with Top Management
                                                                                          • NNo of Respondents
                                                                                          • PPercentage
                                                                                          • 11
                                                                                          • HHighly satisfied
                                                                                          • 226
                                                                                          • 226
                                                                                          • 22
                                                                                          • SSatisfied
                                                                                          • 551
                                                                                          • 551
                                                                                          • 33
                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                          • 117
                                                                                          • 117
                                                                                          • 44
                                                                                          • DDissatisfied
                                                                                          • 006
                                                                                          • 006
                                                                                          • 55
                                                                                          • HHighly dissatisfied
                                                                                          • 000
                                                                                          • 000
                                                                                          • Total
                                                                                          • 1100
                                                                                          • 1100
                                                                                          • SSI No
                                                                                          • JJob Satisfaction
                                                                                          • NNo of Respondents
                                                                                          • PPercentage
                                                                                          • 11
                                                                                          • HHighly satisfied
                                                                                          • 222
                                                                                          • 222
                                                                                          • 22
                                                                                          • SSatisfied
                                                                                          • 556
                                                                                          • 556
                                                                                          • 33
                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                          • 116
                                                                                          • 116
                                                                                          • 44
                                                                                          • DDissatisfied
                                                                                          • 007
                                                                                          • 007
                                                                                          • 55
                                                                                          • HHighly Dissatisfied
                                                                                          • 000
                                                                                          • 000
                                                                                          • Total
                                                                                          • 1100
                                                                                          • 1100
                                                                                          • SSI No
                                                                                          • DDevelopment of Skills and Talents
                                                                                          • NNo of Respondents
                                                                                          • PPercentage
                                                                                          • 1 1
                                                                                          • HHighly Agree
                                                                                          • 112
                                                                                          • 112
                                                                                          • 22
                                                                                          • AAgree
                                                                                          • 552
                                                                                          • 552
                                                                                          • 33
                                                                                          • NNeither Agree nor Disagree
                                                                                          • 228
                                                                                          • 228
                                                                                          • 44
                                                                                          • DDisagree
                                                                                          • 006
                                                                                          • 006
                                                                                          • 55
                                                                                          • HHighly Disagree
                                                                                          • 002
                                                                                          • 002
                                                                                          • Total
                                                                                          • 1100
                                                                                          • 1100
                                                                                          • SSI No
                                                                                          • WWelfare Facilities
                                                                                          • NNo of Respondents
                                                                                          • PPercentage
                                                                                          • 11
                                                                                          • HHighly satisfied
                                                                                          • 009
                                                                                          • 909
                                                                                          • 22
                                                                                          • SSatisfied
                                                                                          • 557
                                                                                          • 557
                                                                                          • 33
                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                          • 229
                                                                                          • 229
                                                                                          • 44
                                                                                          • DDissatisfied
                                                                                          • 505
                                                                                          • 005
                                                                                          • 55
                                                                                          • HHighly Dissatisfied
                                                                                          • 000
                                                                                          • 000
                                                                                          • Total
                                                                                          • 1100
                                                                                          • 1100
                                                                                            • SUMMARY
                                                                                            • RECOMMENDATIONS
                                                                                            • BIBLIOGRAPHY

                                                                                        44

                                                                                        Chapter-V

                                                                                        RESEARCH METHODOLOGY

                                                                                        The basic task of research is to generate accurate information for use in decision-making

                                                                                        Research can be defined as the systematic and objective process of gathering recording and

                                                                                        analyzing data for aid in making business decisions As the project involves analyzing of

                                                                                        45

                                                                                        financial structure the research is exploratory in nature covering financial parameters and come

                                                                                        of the important ratios to carry out research There are basically two techniques adopted for

                                                                                        obtaining information

                                                                                        Primary Data

                                                                                        Secondary Data

                                                                                        Primary Data is gathered specifically for the project at hand through personal interviews with

                                                                                        the accounts officers

                                                                                        Sample Size = 100 Employees

                                                                                        Secondary data is previously collected and assembled for some project other than the one at

                                                                                        hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                                                                        less expensive than the primary date

                                                                                        Secondary Data can be obtained from both external and internal sources

                                                                                        External data may be collected from books and periodicals government sources media and other

                                                                                        commercial sources

                                                                                        Internal data is that secondary data which is created recorded or generated by the organization

                                                                                        As the project is explanatory in nature secondary data is collected from the reports of the

                                                                                        company books journals and interest Secondary data is gathered from annual reports official

                                                                                        records and standing orders of the units

                                                                                        CHAPTER - VI

                                                                                        DATA ANALYSIS AND INTERPRETATION

                                                                                        46

                                                                                        The data after collection is to be processed and analyzed in accordance with the outline

                                                                                        and down for the purpose at the time of developing research plan

                                                                                        Technically speaking processing implies editing coding classification and tabulation of

                                                                                        collected data so that they are amenable to analysis The term analysis refers to the computation

                                                                                        of certain measures along with searching for pattern groups Thus in the process of analysis

                                                                                        relationship or difference should be subjected to statistical tests of significance to determine with

                                                                                        what validity data can be said to indicate any conclusions

                                                                                        The analysis of data in a general way involves a number of closely related operations

                                                                                        which are performed with the purpose of summarizing the collected data and organizing them in

                                                                                        such a manner that they answer the research questions In this study the researcher followed

                                                                                        above process carefully and it is presented in this chapter

                                                                                        47

                                                                                        Table 41 ndash To know the department in which employees are belongs to

                                                                                        S

                                                                                        ou rc

                                                                                        e

                                                                                        survey data

                                                                                        Inference

                                                                                        From the above table it shows that 35 of employees are belongs to

                                                                                        production department

                                                                                        FIGURE 41

                                                                                        S

                                                                                        SI No

                                                                                        D

                                                                                        Department

                                                                                        N

                                                                                        No of Respondents

                                                                                        P

                                                                                        Percentage

                                                                                        1

                                                                                        1

                                                                                        M

                                                                                        Mechanical

                                                                                        3

                                                                                        30

                                                                                        3

                                                                                        30

                                                                                        2

                                                                                        2

                                                                                        E

                                                                                        Electrical

                                                                                        2

                                                                                        25

                                                                                        2

                                                                                        25

                                                                                        3

                                                                                        3

                                                                                        P

                                                                                        Production

                                                                                        3

                                                                                        35

                                                                                        3

                                                                                        35

                                                                                        4

                                                                                        4

                                                                                        O

                                                                                        Others

                                                                                        1

                                                                                        10

                                                                                        1

                                                                                        10

                                                                                        T

                                                                                        Total

                                                                                        1

                                                                                        100

                                                                                        1

                                                                                        100

                                                                                        48

                                                                                        REPRESENTS THE DEPARTMENT

                                                                                        Table 42 ndash To know working experience of the employees

                                                                                        Source survey data

                                                                                        Inference

                                                                                        From the above table it shows that 34 of the employees have 4 ndash 6

                                                                                        years experience

                                                                                        S

                                                                                        SI No

                                                                                        W

                                                                                        Work Experience

                                                                                        N

                                                                                        No of Respondents

                                                                                        P

                                                                                        Percentage

                                                                                        1

                                                                                        1

                                                                                        B

                                                                                        Below 2 years

                                                                                        1

                                                                                        33

                                                                                        1

                                                                                        13

                                                                                        2

                                                                                        2

                                                                                        2

                                                                                        2ndash 4 years

                                                                                        3

                                                                                        30

                                                                                        3

                                                                                        30

                                                                                        3

                                                                                        3

                                                                                        4

                                                                                        4ndash 6 years

                                                                                        3

                                                                                        34

                                                                                        3

                                                                                        34

                                                                                        4

                                                                                        4

                                                                                        A

                                                                                        Above 6 years

                                                                                        2

                                                                                        23

                                                                                        2

                                                                                        23

                                                                                        T

                                                                                        otal

                                                                                        1

                                                                                        100

                                                                                        1

                                                                                        100

                                                                                        49

                                                                                        FIGURE 42

                                                                                        REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                                                                        Table 43 ndash To know the physical working environment

                                                                                        S

                                                                                        SI No

                                                                                        W

                                                                                        Working Environment

                                                                                        N

                                                                                        No of Respondents

                                                                                        P

                                                                                        Percentage

                                                                                        1

                                                                                        1

                                                                                        E

                                                                                        Excellent

                                                                                        1

                                                                                        12

                                                                                        1

                                                                                        12

                                                                                        2

                                                                                        2

                                                                                        G

                                                                                        Good

                                                                                        5

                                                                                        57

                                                                                        5

                                                                                        57

                                                                                        3

                                                                                        3

                                                                                        F

                                                                                        Fair

                                                                                        2

                                                                                        28

                                                                                        2

                                                                                        28

                                                                                        4

                                                                                        4

                                                                                        P

                                                                                        Poor

                                                                                        0

                                                                                        03

                                                                                        0

                                                                                        33

                                                                                        5

                                                                                        5

                                                                                        V

                                                                                        Very Poor

                                                                                        0

                                                                                        00

                                                                                        0

                                                                                        00

                                                                                        T

                                                                                        Total

                                                                                        1

                                                                                        100

                                                                                        1

                                                                                        100

                                                                                        Source survey data

                                                                                        Inference

                                                                                        From the above table it shows that 57 of the employees were feeling good about the working environment

                                                                                        50

                                                                                        FIGURE 43

                                                                                        REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                                                        51

                                                                                        Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                                                        S

                                                                                        SI No

                                                                                        N

                                                                                        Non-Monitory Benefits offered

                                                                                        to Employees

                                                                                        N

                                                                                        No of Respondents

                                                                                        P

                                                                                        Percentage

                                                                                        1

                                                                                        1

                                                                                        H

                                                                                        Highly Satisfied

                                                                                        1

                                                                                        14

                                                                                        1

                                                                                        14

                                                                                        2

                                                                                        2

                                                                                        S

                                                                                        Satisfied

                                                                                        5

                                                                                        54

                                                                                        5

                                                                                        54

                                                                                        3

                                                                                        3

                                                                                        N

                                                                                        Neither Satisfied nor Dissatisfied

                                                                                        2

                                                                                        25

                                                                                        2

                                                                                        25

                                                                                        4

                                                                                        4

                                                                                        D

                                                                                        Dissatisfied

                                                                                        0

                                                                                        05

                                                                                        0

                                                                                        05

                                                                                        5

                                                                                        5

                                                                                        H

                                                                                        Highly Dissatisfied

                                                                                        0

                                                                                        02

                                                                                        0

                                                                                        02

                                                                                        Total 1

                                                                                        100

                                                                                        1

                                                                                        100

                                                                                        Source survey data

                                                                                        Inference

                                                                                        From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                                                        FIGURE 44

                                                                                        REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                                                        52

                                                                                        Table 45 ndash To know the satisfaction level of respondents towards the work

                                                                                        assigned

                                                                                        Source survey dataInference

                                                                                        From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                                                        FIGURE 45

                                                                                        S

                                                                                        SI No

                                                                                        A

                                                                                        Amount of Work

                                                                                        N

                                                                                        No of Respondents

                                                                                        P

                                                                                        Percentage

                                                                                        1

                                                                                        1

                                                                                        H

                                                                                        Highly satisfied

                                                                                        2

                                                                                        20

                                                                                        2

                                                                                        20

                                                                                        2

                                                                                        2

                                                                                        S

                                                                                        Satisfied

                                                                                        4

                                                                                        45

                                                                                        4

                                                                                        45

                                                                                        3

                                                                                        3

                                                                                        N

                                                                                        Neither Satisfied nor Dissatisfied

                                                                                        1

                                                                                        12

                                                                                        1

                                                                                        12

                                                                                        4

                                                                                        4

                                                                                        D

                                                                                        Dissatisfied

                                                                                        1

                                                                                        18

                                                                                        1

                                                                                        18

                                                                                        5

                                                                                        5

                                                                                        H

                                                                                        Highly Dissatisfied

                                                                                        0

                                                                                        06

                                                                                        0

                                                                                        06

                                                                                        Total 1

                                                                                        100

                                                                                        1

                                                                                        100

                                                                                        53

                                                                                        REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                                                        54

                                                                                        Table 46 ndash Opinion about the career development programme in their organisation

                                                                                        S

                                                                                        SI No

                                                                                        C

                                                                                        Career Development

                                                                                        N

                                                                                        No of Respondents

                                                                                        P

                                                                                        Percentage

                                                                                        H

                                                                                        Highly satisfied

                                                                                        1

                                                                                        12

                                                                                        1

                                                                                        12

                                                                                        S

                                                                                        Satisfied

                                                                                        5

                                                                                        56

                                                                                        5

                                                                                        56

                                                                                        N

                                                                                        Neither Satisfied nor Dissatisfied

                                                                                        2

                                                                                        22

                                                                                        2

                                                                                        22

                                                                                        D

                                                                                        Dissatisfied

                                                                                        1

                                                                                        10

                                                                                        1

                                                                                        10

                                                                                        H

                                                                                        Highly Dissatisfied

                                                                                        0

                                                                                        00

                                                                                        0

                                                                                        00

                                                                                        Total 1

                                                                                        100

                                                                                        1

                                                                                        100

                                                                                        Source survey data

                                                                                        Inference

                                                                                        From the above table it shows that 56 of the employees were satisfied

                                                                                        with the opinion about the carrier development programme in their organisation

                                                                                        FIGURE 46

                                                                                        REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                                                        PROGRAMME IN THEIR ORGANISATION

                                                                                        55

                                                                                        Table 47 ndash To know the cooperation of co-workers

                                                                                        S

                                                                                        SI No

                                                                                        C

                                                                                        Co-operation of Workers

                                                                                        N

                                                                                        No of Respondents

                                                                                        P

                                                                                        Percentage

                                                                                        1

                                                                                        1

                                                                                        H

                                                                                        Highly satisfied

                                                                                        2

                                                                                        20

                                                                                        2

                                                                                        20

                                                                                        2

                                                                                        2

                                                                                        S

                                                                                        Satisfied

                                                                                        6

                                                                                        66

                                                                                        6

                                                                                        66

                                                                                        3

                                                                                        3

                                                                                        N

                                                                                        Neither Satisfied nor Dissatisfied

                                                                                        1

                                                                                        11

                                                                                        1

                                                                                        11

                                                                                        4

                                                                                        4

                                                                                        D

                                                                                        Dissatisfied

                                                                                        0

                                                                                        03

                                                                                        0

                                                                                        03

                                                                                        5

                                                                                        5

                                                                                        H

                                                                                        Highly Dissatisfied

                                                                                        0

                                                                                        00

                                                                                        0

                                                                                        00

                                                                                        Total 1

                                                                                        100

                                                                                        1

                                                                                        100

                                                                                        Source survey data

                                                                                        Inference

                                                                                        From the above table it shows that 66 of the employees were satisfied

                                                                                        with the cooperation of co-workers

                                                                                        FIGURE 47

                                                                                        56

                                                                                        REPRESENTS THE COOPERATION OF CO-WORKERS

                                                                                        57

                                                                                        Table 48 ndash To know the satisfaction of Respondents with top management

                                                                                        S

                                                                                        SI No

                                                                                        S

                                                                                        Satisfaction with Top

                                                                                        Management

                                                                                        N

                                                                                        No of Respondents

                                                                                        P

                                                                                        Percentage

                                                                                        1

                                                                                        1

                                                                                        H

                                                                                        Highly satisfied

                                                                                        2

                                                                                        26

                                                                                        2

                                                                                        26

                                                                                        2

                                                                                        2

                                                                                        S

                                                                                        Satisfied

                                                                                        5

                                                                                        51

                                                                                        5

                                                                                        51

                                                                                        3

                                                                                        3

                                                                                        N

                                                                                        Neither Satisfied nor Dissatisfied

                                                                                        1

                                                                                        17

                                                                                        1

                                                                                        17

                                                                                        4

                                                                                        4

                                                                                        D

                                                                                        Dissatisfied

                                                                                        0

                                                                                        06

                                                                                        0

                                                                                        06

                                                                                        5

                                                                                        5

                                                                                        H

                                                                                        Highly dissatisfied

                                                                                        0

                                                                                        00

                                                                                        0

                                                                                        00

                                                                                        Total 1

                                                                                        100

                                                                                        1

                                                                                        100

                                                                                        Source survey data

                                                                                        Inference

                                                                                        From the above table it shows that 51 of the employees were satisfied with the top management

                                                                                        FIGURE 48

                                                                                        58

                                                                                        REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                                        Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                                        Source survey data

                                                                                        Inference

                                                                                        From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                                        S

                                                                                        SI

                                                                                        No

                                                                                        S

                                                                                        Satisfaction with Subordinates

                                                                                        N

                                                                                        No of Respondents

                                                                                        P

                                                                                        Percentage

                                                                                        1

                                                                                        1

                                                                                        H

                                                                                        Highly satisfied

                                                                                        1

                                                                                        12

                                                                                        1

                                                                                        12

                                                                                        2

                                                                                        2

                                                                                        S

                                                                                        Satisfied

                                                                                        6

                                                                                        67

                                                                                        6

                                                                                        67

                                                                                        2

                                                                                        3

                                                                                        N

                                                                                        Neither Satisfied nor Dissatisfied

                                                                                        1

                                                                                        14

                                                                                        1

                                                                                        14

                                                                                        4

                                                                                        D

                                                                                        Dissatisfied

                                                                                        0

                                                                                        07

                                                                                        0

                                                                                        07

                                                                                        5

                                                                                        5

                                                                                        H

                                                                                        Highly Dissatisfied

                                                                                        0

                                                                                        00

                                                                                        0

                                                                                        00

                                                                                        Total 1

                                                                                        100

                                                                                        1

                                                                                        100

                                                                                        59

                                                                                        FIGURE 49

                                                                                        REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                                        60

                                                                                        Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                                        S

                                                                                        SI No

                                                                                        J

                                                                                        Job Satisfaction

                                                                                        N

                                                                                        No of Respondents

                                                                                        P

                                                                                        Percentage

                                                                                        1

                                                                                        1

                                                                                        H

                                                                                        Highly satisfied

                                                                                        2

                                                                                        22

                                                                                        2

                                                                                        22

                                                                                        2

                                                                                        2

                                                                                        S

                                                                                        Satisfied

                                                                                        5

                                                                                        56

                                                                                        5

                                                                                        56

                                                                                        3

                                                                                        3

                                                                                        N

                                                                                        Neither Satisfied nor Dissatisfied

                                                                                        1

                                                                                        16

                                                                                        1

                                                                                        16

                                                                                        4

                                                                                        4

                                                                                        D

                                                                                        Dissatisfied

                                                                                        0

                                                                                        07

                                                                                        0

                                                                                        07

                                                                                        5

                                                                                        5

                                                                                        H

                                                                                        Highly Dissatisfied

                                                                                        0

                                                                                        00

                                                                                        0

                                                                                        00

                                                                                        Total 1

                                                                                        100

                                                                                        1

                                                                                        100

                                                                                        Source survey dataInference

                                                                                        From the above table it shows that 56 of the employees were satisfied with their job

                                                                                        FIGURE 410

                                                                                        61

                                                                                        REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                                        Table 411 ndash To know whether there is any job pressure in their work

                                                                                        Source survey data

                                                                                        Inference

                                                                                        From the above table it shows that 72 of employees said there is job pressure in their work

                                                                                        FIGURE 411

                                                                                        REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                                        S

                                                                                        SI No

                                                                                        J

                                                                                        Job Pressure

                                                                                        N

                                                                                        No of Respondents

                                                                                        P

                                                                                        Percentage

                                                                                        1

                                                                                        1

                                                                                        Y

                                                                                        Yes

                                                                                        7

                                                                                        72

                                                                                        7

                                                                                        72

                                                                                        2

                                                                                        2

                                                                                        N

                                                                                        No

                                                                                        2

                                                                                        28

                                                                                        2

                                                                                        28

                                                                                        T

                                                                                        Total

                                                                                        1

                                                                                        100

                                                                                        1

                                                                                        100

                                                                                        62

                                                                                        Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                                        amp talents

                                                                                        S

                                                                                        SI No

                                                                                        D

                                                                                        Development of Skills and

                                                                                        Talents

                                                                                        N

                                                                                        No of Respondents

                                                                                        P

                                                                                        Percentage

                                                                                        1

                                                                                        1

                                                                                        H

                                                                                        Highly Agree

                                                                                        1

                                                                                        12

                                                                                        1

                                                                                        12

                                                                                        2

                                                                                        2

                                                                                        A

                                                                                        Agree

                                                                                        5

                                                                                        52

                                                                                        5

                                                                                        52

                                                                                        3

                                                                                        3

                                                                                        N

                                                                                        Neither Agree nor Disagree

                                                                                        2

                                                                                        28

                                                                                        2

                                                                                        28

                                                                                        4

                                                                                        4

                                                                                        D

                                                                                        Disagree

                                                                                        0

                                                                                        06

                                                                                        0

                                                                                        06

                                                                                        5

                                                                                        5

                                                                                        H

                                                                                        Highly Disagree

                                                                                        0

                                                                                        02

                                                                                        0

                                                                                        02

                                                                                        Total 1

                                                                                        100

                                                                                        1

                                                                                        100

                                                                                        Source survey data

                                                                                        Inference

                                                                                        From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                                        63

                                                                                        FIRGURE 412

                                                                                        REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                                        64

                                                                                        Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                                        S

                                                                                        SI No

                                                                                        W

                                                                                        Welfare Facilities

                                                                                        N

                                                                                        No of Respondents

                                                                                        P

                                                                                        Percentage

                                                                                        1

                                                                                        1

                                                                                        H

                                                                                        Highly satisfied

                                                                                        0

                                                                                        09

                                                                                        9

                                                                                        09

                                                                                        2

                                                                                        2

                                                                                        S

                                                                                        Satisfied

                                                                                        5

                                                                                        57

                                                                                        5

                                                                                        57

                                                                                        3

                                                                                        3

                                                                                        N

                                                                                        Neither Satisfied nor Dissatisfied

                                                                                        2

                                                                                        29

                                                                                        2

                                                                                        29

                                                                                        4

                                                                                        4

                                                                                        D

                                                                                        Dissatisfied

                                                                                        5

                                                                                        05

                                                                                        0

                                                                                        05

                                                                                        5

                                                                                        5

                                                                                        H

                                                                                        Highly Dissatisfied

                                                                                        0

                                                                                        00

                                                                                        0

                                                                                        00

                                                                                        Total 1

                                                                                        100

                                                                                        1

                                                                                        100

                                                                                        Source survey data

                                                                                        Inference

                                                                                        From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                                        FIGURE 413

                                                                                        REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                                        65

                                                                                        Table 414 ndash To know the employee satisfaction towards the salary

                                                                                        Source survey data

                                                                                        Inference

                                                                                        From the above table it shows that 67 of the employees were satisfied

                                                                                        with their salary

                                                                                        FIGURE 414

                                                                                        REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                                        S

                                                                                        SI No

                                                                                        P

                                                                                        Payment Satisfaction

                                                                                        N

                                                                                        No of Respondents

                                                                                        P

                                                                                        Percentage

                                                                                        1

                                                                                        1

                                                                                        Y

                                                                                        Yes

                                                                                        6

                                                                                        67

                                                                                        6

                                                                                        67

                                                                                        2

                                                                                        2

                                                                                        N

                                                                                        No

                                                                                        3

                                                                                        33

                                                                                        3

                                                                                        33

                                                                                        T

                                                                                        otal

                                                                                        1

                                                                                        100

                                                                                        1

                                                                                        100

                                                                                        66

                                                                                        Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                        Organisation

                                                                                        Source survey data

                                                                                        Inference

                                                                                        From the above table it shows that 59 of the employees were willing to

                                                                                        continue in this organisation

                                                                                        FIGURE 415

                                                                                        REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                        S

                                                                                        SI No

                                                                                        W

                                                                                        Willingness to Work

                                                                                        N

                                                                                        No of Respondents

                                                                                        P

                                                                                        Percentage

                                                                                        1

                                                                                        1

                                                                                        Y

                                                                                        Yes

                                                                                        5

                                                                                        59

                                                                                        5

                                                                                        59

                                                                                        2

                                                                                        2

                                                                                        N

                                                                                        No

                                                                                        4

                                                                                        41

                                                                                        4

                                                                                        41

                                                                                        T

                                                                                        Total

                                                                                        1

                                                                                        00

                                                                                        1

                                                                                        00

                                                                                        67

                                                                                        CHI-SQUARE METHOD

                                                                                        The chi square test is one of the simplest and most widely used non-

                                                                                        parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                        if categorical data shows dependency or the two classifications are independent It can

                                                                                        also be used to make comparisons between theoretical population and actual data

                                                                                        when categories are used

                                                                                        n

                                                                                        Chi square χsup2= sum (O-E) sup2 E

                                                                                        i =1

                                                                                        Where O= observed frequency

                                                                                        E= expected frequency

                                                                                        68

                                                                                        OBSERVED FREQUENCY

                                                                                        Table 419 shows the relationship between the department and the job satisfaction

                                                                                        Over All

                                                                                        Job

                                                                                        SatisfactionHighly

                                                                                        SatisfiedSatisfied

                                                                                        Neither

                                                                                        Satisfied nor

                                                                                        Dissatisfied

                                                                                        DissatisfiedHighly

                                                                                        Dissatisfied

                                                                                        Sub

                                                                                        Total

                                                                                        Mechanical 5 6 14 3 2 30

                                                                                        Electrical 6 8 6 3 2 25

                                                                                        Production 9 13 7 4 2 35

                                                                                        Others 2 3 2 2 1 10

                                                                                        Sub Total 22 30 29 12 7 100

                                                                                        69

                                                                                        EXPECTED FREQUENCY

                                                                                        Over All

                                                                                        Job

                                                                                        SatisfactionHighly

                                                                                        SatisfiedSatisfied

                                                                                        Neither

                                                                                        Satisfied nor

                                                                                        Dissatisfied

                                                                                        DissatisfiedHighly

                                                                                        Dissatisfied

                                                                                        Sub

                                                                                        Total

                                                                                        Mechanical 7 8 9 4 2 30

                                                                                        Electrical 5 8 7 3 2 25

                                                                                        Production 8 11 10 4 2 35

                                                                                        Others 2 3 3 1 1 10

                                                                                        Sub Total 22 30 29 12 7 100

                                                                                        Null Hypothesis (Ho)

                                                                                        There is no significant difference between the department and the job satisfaction

                                                                                        Alternative Hypothesis (Ho)

                                                                                        There is significant difference between the job satisfaction

                                                                                        Co Relation

                                                                                        70

                                                                                        Chapter-V

                                                                                        CONCLUSIONS AND

                                                                                        RECOMMENDATIONS

                                                                                        71

                                                                                        CONCLUSION

                                                                                        On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                        Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                        General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                        Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                        environment of the company is very healthy The visitors feel happy after the campus

                                                                                        Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                        indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                        building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                        Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                        its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                        position by channelising these internal accruals to fund its expansion programmes

                                                                                        Working results PTL has registered a handsome and constant growth in its profits because

                                                                                        of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                        company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                        However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                        velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                        72

                                                                                        SUMMARY

                                                                                        According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                        employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                        development and having a best friend at work

                                                                                        Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                        than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                        employees may just start whistling while they work It is up to me The corporate culture or

                                                                                        financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                        that is completely in your control

                                                                                        Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                        more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                        do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                        your job to bond your best people to your company through recognition And you also must help

                                                                                        direct and motivate your core performers

                                                                                        Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                        earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                        out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                        spend time with their kids) make the most of your formal service awards with some preparation

                                                                                        and a group presentation walk around your department every day and talk to your

                                                                                        people and thank them sincerely and often

                                                                                        73

                                                                                        Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                        You do great work actually can have the opposite effect and leave your employees wondering

                                                                                        Does he have any idea what I really do around here Specific praise links individual

                                                                                        accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                        customer complaint Great work As you know we value quick resolutions of problems as

                                                                                        one of our core strategies

                                                                                        Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                        college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                        your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                        high-impact performers report that they left their last job because No one ever asked me to

                                                                                        stay

                                                                                        Forget cash

                                                                                        Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                        offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                        work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                        recognized and involved they are much less likely to keep asking about money

                                                                                        Recognize

                                                                                        Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                        largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                        at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                        much too long to recognize and you probably are losing people you do not need to

                                                                                        74

                                                                                        Recognition works

                                                                                        Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                        performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                        ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                        Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                        Learn to recognize your employees for their efforts thank them often and reward their

                                                                                        achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                        their jobs again Chances are you will work together happily ever after

                                                                                        So there is direct relation with employee satisfaction and their commitment towards the

                                                                                        organization and it is also clear from the above discussion that only monetary elements are not

                                                                                        sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                        and other moral value

                                                                                        75

                                                                                        RECOMMENDATIONS

                                                                                        PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                        minimize its cost of production With this increase in capacity utilization the total cost

                                                                                        will spread over more units thereby decreasing the per unit cost

                                                                                        PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                        period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                        equal as it will help in improving company liquidity

                                                                                        PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                        business as it accounts very less as compare to other businesses of Philips

                                                                                        Another recommendation for Mohali plant is about the HR department that is they

                                                                                        should appoint permanent and skilled workers as against casual workers which generally add

                                                                                        up to the profit of the company

                                                                                        76

                                                                                        BIBLIOGRAPHY

                                                                                        1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                        2 Monthly Journals of Philips Electronics India Ltd

                                                                                        3 Authentic Leadership Medtronic CEO Bill George

                                                                                        4 wwwindiaphilipscom

                                                                                        5 wwwwikipediacom

                                                                                        6 httpwwwemployeecommitmentcom

                                                                                        7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                        8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                        9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                        77

                                                                                        Questionnaire

                                                                                        Name __________________________________________________________

                                                                                        Age______________________________ Gender _______________________

                                                                                        Qualification _______________________ Contact No ___________________

                                                                                        Q1 In which department you are working

                                                                                        Electrical Production Mechanical Other

                                                                                        Q2 What is your working experience

                                                                                        gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                        Q3 How You like the physical Working Environment of the organization

                                                                                        Excellent Good Fair Poor Very Poor

                                                                                        Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                        Highly Dissatisfied Dissatisfied

                                                                                        Q5 Are you satisfied with your work

                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                        Highly Dissatisfied Dissatisfied

                                                                                        Q6 Are you satisfied with the career development programe of the company

                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                        Highly Dissatisfied Dissatisfied

                                                                                        Q7 Is other staff of the organization is co-operative with you

                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                        Highly Dissatisfied Dissatisfied

                                                                                        Q8 Are you satisfied with top level management

                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                        Highly Dissatisfied Dissatisfied

                                                                                        78

                                                                                        Q9 Are you satisfied with your subordinates

                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                        Highly Dissatisfied Dissatisfied

                                                                                        Q10 Are you satisfied with the nature of the Job

                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                        Highly Dissatisfied Dissatisfied

                                                                                        Q11 Do you have any Job Pressure in work

                                                                                        Yes No

                                                                                        Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                        Highly Dissatisfied Dissatisfied

                                                                                        Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                        Highly Dissatisfied Dissatisfied

                                                                                        Q14 Are you satisfied towards your salary

                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                        Highly Dissatisfied Dissatisfied

                                                                                        Q15 Are you committed towards the organisation

                                                                                        Yes No

                                                                                        Signature

                                                                                        • SSI No
                                                                                        • DDepartment
                                                                                        • NNo of Respondents
                                                                                        • PPercentage
                                                                                        • 11
                                                                                        • MMechanical
                                                                                        • 330
                                                                                        • 330
                                                                                        • 22
                                                                                        • EElectrical
                                                                                        • 225
                                                                                        • 225
                                                                                        • 33
                                                                                        • PProduction
                                                                                        • 335
                                                                                        • 335
                                                                                        • 44
                                                                                        • OOthers
                                                                                        • 110
                                                                                        • 110
                                                                                        • TTotal
                                                                                        • 1100
                                                                                        • 1100
                                                                                        • SSI No
                                                                                        • WWork Experience
                                                                                        • NNo of Respondents
                                                                                        • PPercentage
                                                                                        • 11
                                                                                        • BBelow 2 years
                                                                                        • 133
                                                                                        • 113
                                                                                        • 22
                                                                                        • 2 2ndash 4 years
                                                                                        • 330
                                                                                        • 330
                                                                                        • 33
                                                                                        • 4 4ndash 6 years
                                                                                        • 334
                                                                                        • 334
                                                                                        • 44
                                                                                        • AAbove 6 years
                                                                                        • 223
                                                                                        • 223
                                                                                        • Total
                                                                                        • 1100
                                                                                        • 1100
                                                                                        • SSI No
                                                                                        • AAmount of Work
                                                                                        • NNo of Respondents
                                                                                        • PPercentage
                                                                                        • 11
                                                                                        • HHighly satisfied
                                                                                        • 220
                                                                                        • 220
                                                                                        • 22
                                                                                        • SSatisfied
                                                                                        • 445
                                                                                        • 445
                                                                                        • 33
                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                        • 112
                                                                                        • 112
                                                                                        • 44
                                                                                        • DDissatisfied
                                                                                        • 118
                                                                                        • 118
                                                                                        • 55
                                                                                        • HHighly Dissatisfied
                                                                                        • 006
                                                                                        • 006
                                                                                        • Total
                                                                                        • 1100
                                                                                        • 1100
                                                                                        • SSI No
                                                                                        • SSatisfaction with Subordinates
                                                                                        • NNo of Respondents
                                                                                        • PPercentage
                                                                                        • 11
                                                                                        • HHighly satisfied
                                                                                        • 112
                                                                                        • 112
                                                                                        • 22
                                                                                        • SSatisfied
                                                                                        • 667
                                                                                        • 667
                                                                                        • 23
                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                        • 114
                                                                                        • 114
                                                                                        • 4
                                                                                        • DDissatisfied
                                                                                        • 007
                                                                                        • 007
                                                                                        • 55
                                                                                        • HHighly Dissatisfied
                                                                                        • 0 00
                                                                                        • 000
                                                                                        • Total
                                                                                        • 1100
                                                                                        • 1100
                                                                                        • SSI No
                                                                                        • JJob Pressure
                                                                                        • NNo of Respondents
                                                                                        • PPercentage
                                                                                        • 11
                                                                                        • YYes
                                                                                        • 772
                                                                                        • 772
                                                                                        • 22
                                                                                        • NNo
                                                                                        • 228
                                                                                        • 228
                                                                                        • TTotal
                                                                                        • 1100
                                                                                        • 1100
                                                                                        • SSI No
                                                                                        • PPayment Satisfaction
                                                                                        • NNo of Respondents
                                                                                        • PPercentage
                                                                                        • 11
                                                                                        • YYes
                                                                                        • 667
                                                                                        • 667
                                                                                        • 22
                                                                                        • NNo
                                                                                        • 333
                                                                                        • 333
                                                                                        • Total
                                                                                        • 1100
                                                                                        • 1100
                                                                                        • SSI No
                                                                                        • WWillingness to Work
                                                                                        • NNo of Respondents
                                                                                        • PPercentage
                                                                                        • 11
                                                                                        • YYes
                                                                                        • 559
                                                                                        • 559
                                                                                        • 22
                                                                                        • NNo
                                                                                        • 441
                                                                                        • 441
                                                                                        • TTotal
                                                                                        • 100
                                                                                        • 100
                                                                                          • MISSION amp VISION
                                                                                          • Mission
                                                                                          • Vision
                                                                                          • Philips Electronics India Limited
                                                                                            • SSI No
                                                                                            • WWorking Environment
                                                                                            • NNo of Respondents
                                                                                            • PPercentage
                                                                                            • 11
                                                                                            • EExcellent
                                                                                            • 112
                                                                                            • 112
                                                                                            • 22
                                                                                            • GGood
                                                                                            • 557
                                                                                            • 557
                                                                                            • 33
                                                                                            • FFair
                                                                                            • 228
                                                                                            • 228
                                                                                            • 44
                                                                                            • PPoor
                                                                                            • 003
                                                                                            • 033
                                                                                            • 55
                                                                                            • VVery Poor
                                                                                            • 000
                                                                                            • 000
                                                                                            • TTotal
                                                                                            • 1100
                                                                                            • 1100
                                                                                            • SSI No
                                                                                            • NNon-Monitory Benefits offered to Employees
                                                                                            • NNo of Respondents
                                                                                            • PPercentage
                                                                                            • 11
                                                                                            • HHighly Satisfied
                                                                                            • 114
                                                                                            • 114
                                                                                            • 22
                                                                                            • SSatisfied
                                                                                            • 554
                                                                                            • 554
                                                                                            • 33
                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                            • 225
                                                                                            • 225
                                                                                            • 44
                                                                                            • DDissatisfied
                                                                                            • 005
                                                                                            • 005
                                                                                            • 55
                                                                                            • HHighly Dissatisfied
                                                                                            • 002
                                                                                            • 002
                                                                                            • Total
                                                                                            • 1100
                                                                                            • 1100
                                                                                            • SSI No
                                                                                            • CCareer Development
                                                                                            • NNo of Respondents
                                                                                            • PPercentage
                                                                                            • HHighly satisfied
                                                                                            • 112
                                                                                            • 112
                                                                                            • SSatisfied
                                                                                            • 556
                                                                                            • 556
                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                            • 222
                                                                                            • 222
                                                                                            • DDissatisfied
                                                                                            • 110
                                                                                            • 110
                                                                                            • HHighly Dissatisfied
                                                                                            • 000
                                                                                            • 000
                                                                                            • Total
                                                                                            • 1100
                                                                                            • 1100
                                                                                            • SSI No
                                                                                            • CCo-operation of Workers
                                                                                            • NNo of Respondents
                                                                                            • PPercentage
                                                                                            • 11
                                                                                            • HHighly satisfied
                                                                                            • 220
                                                                                            • 220
                                                                                            • 22
                                                                                            • SSatisfied
                                                                                            • 666
                                                                                            • 666
                                                                                            • 33
                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                            • 111
                                                                                            • 111
                                                                                            • 44
                                                                                            • DDissatisfied
                                                                                            • 003
                                                                                            • 003
                                                                                            • 55
                                                                                            • HHighly Dissatisfied
                                                                                            • 000
                                                                                            • 000
                                                                                            • Total
                                                                                            • 1100
                                                                                            • 1100
                                                                                            • SSI No
                                                                                            • SSatisfaction with Top Management
                                                                                            • NNo of Respondents
                                                                                            • PPercentage
                                                                                            • 11
                                                                                            • HHighly satisfied
                                                                                            • 226
                                                                                            • 226
                                                                                            • 22
                                                                                            • SSatisfied
                                                                                            • 551
                                                                                            • 551
                                                                                            • 33
                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                            • 117
                                                                                            • 117
                                                                                            • 44
                                                                                            • DDissatisfied
                                                                                            • 006
                                                                                            • 006
                                                                                            • 55
                                                                                            • HHighly dissatisfied
                                                                                            • 000
                                                                                            • 000
                                                                                            • Total
                                                                                            • 1100
                                                                                            • 1100
                                                                                            • SSI No
                                                                                            • JJob Satisfaction
                                                                                            • NNo of Respondents
                                                                                            • PPercentage
                                                                                            • 11
                                                                                            • HHighly satisfied
                                                                                            • 222
                                                                                            • 222
                                                                                            • 22
                                                                                            • SSatisfied
                                                                                            • 556
                                                                                            • 556
                                                                                            • 33
                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                            • 116
                                                                                            • 116
                                                                                            • 44
                                                                                            • DDissatisfied
                                                                                            • 007
                                                                                            • 007
                                                                                            • 55
                                                                                            • HHighly Dissatisfied
                                                                                            • 000
                                                                                            • 000
                                                                                            • Total
                                                                                            • 1100
                                                                                            • 1100
                                                                                            • SSI No
                                                                                            • DDevelopment of Skills and Talents
                                                                                            • NNo of Respondents
                                                                                            • PPercentage
                                                                                            • 1 1
                                                                                            • HHighly Agree
                                                                                            • 112
                                                                                            • 112
                                                                                            • 22
                                                                                            • AAgree
                                                                                            • 552
                                                                                            • 552
                                                                                            • 33
                                                                                            • NNeither Agree nor Disagree
                                                                                            • 228
                                                                                            • 228
                                                                                            • 44
                                                                                            • DDisagree
                                                                                            • 006
                                                                                            • 006
                                                                                            • 55
                                                                                            • HHighly Disagree
                                                                                            • 002
                                                                                            • 002
                                                                                            • Total
                                                                                            • 1100
                                                                                            • 1100
                                                                                            • SSI No
                                                                                            • WWelfare Facilities
                                                                                            • NNo of Respondents
                                                                                            • PPercentage
                                                                                            • 11
                                                                                            • HHighly satisfied
                                                                                            • 009
                                                                                            • 909
                                                                                            • 22
                                                                                            • SSatisfied
                                                                                            • 557
                                                                                            • 557
                                                                                            • 33
                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                            • 229
                                                                                            • 229
                                                                                            • 44
                                                                                            • DDissatisfied
                                                                                            • 505
                                                                                            • 005
                                                                                            • 55
                                                                                            • HHighly Dissatisfied
                                                                                            • 000
                                                                                            • 000
                                                                                            • Total
                                                                                            • 1100
                                                                                            • 1100
                                                                                              • SUMMARY
                                                                                              • RECOMMENDATIONS
                                                                                              • BIBLIOGRAPHY

                                                                                          45

                                                                                          financial structure the research is exploratory in nature covering financial parameters and come

                                                                                          of the important ratios to carry out research There are basically two techniques adopted for

                                                                                          obtaining information

                                                                                          Primary Data

                                                                                          Secondary Data

                                                                                          Primary Data is gathered specifically for the project at hand through personal interviews with

                                                                                          the accounts officers

                                                                                          Sample Size = 100 Employees

                                                                                          Secondary data is previously collected and assembled for some project other than the one at

                                                                                          hand It is gathered and recorded by someone else prior to current needs of the researcher It is

                                                                                          less expensive than the primary date

                                                                                          Secondary Data can be obtained from both external and internal sources

                                                                                          External data may be collected from books and periodicals government sources media and other

                                                                                          commercial sources

                                                                                          Internal data is that secondary data which is created recorded or generated by the organization

                                                                                          As the project is explanatory in nature secondary data is collected from the reports of the

                                                                                          company books journals and interest Secondary data is gathered from annual reports official

                                                                                          records and standing orders of the units

                                                                                          CHAPTER - VI

                                                                                          DATA ANALYSIS AND INTERPRETATION

                                                                                          46

                                                                                          The data after collection is to be processed and analyzed in accordance with the outline

                                                                                          and down for the purpose at the time of developing research plan

                                                                                          Technically speaking processing implies editing coding classification and tabulation of

                                                                                          collected data so that they are amenable to analysis The term analysis refers to the computation

                                                                                          of certain measures along with searching for pattern groups Thus in the process of analysis

                                                                                          relationship or difference should be subjected to statistical tests of significance to determine with

                                                                                          what validity data can be said to indicate any conclusions

                                                                                          The analysis of data in a general way involves a number of closely related operations

                                                                                          which are performed with the purpose of summarizing the collected data and organizing them in

                                                                                          such a manner that they answer the research questions In this study the researcher followed

                                                                                          above process carefully and it is presented in this chapter

                                                                                          47

                                                                                          Table 41 ndash To know the department in which employees are belongs to

                                                                                          S

                                                                                          ou rc

                                                                                          e

                                                                                          survey data

                                                                                          Inference

                                                                                          From the above table it shows that 35 of employees are belongs to

                                                                                          production department

                                                                                          FIGURE 41

                                                                                          S

                                                                                          SI No

                                                                                          D

                                                                                          Department

                                                                                          N

                                                                                          No of Respondents

                                                                                          P

                                                                                          Percentage

                                                                                          1

                                                                                          1

                                                                                          M

                                                                                          Mechanical

                                                                                          3

                                                                                          30

                                                                                          3

                                                                                          30

                                                                                          2

                                                                                          2

                                                                                          E

                                                                                          Electrical

                                                                                          2

                                                                                          25

                                                                                          2

                                                                                          25

                                                                                          3

                                                                                          3

                                                                                          P

                                                                                          Production

                                                                                          3

                                                                                          35

                                                                                          3

                                                                                          35

                                                                                          4

                                                                                          4

                                                                                          O

                                                                                          Others

                                                                                          1

                                                                                          10

                                                                                          1

                                                                                          10

                                                                                          T

                                                                                          Total

                                                                                          1

                                                                                          100

                                                                                          1

                                                                                          100

                                                                                          48

                                                                                          REPRESENTS THE DEPARTMENT

                                                                                          Table 42 ndash To know working experience of the employees

                                                                                          Source survey data

                                                                                          Inference

                                                                                          From the above table it shows that 34 of the employees have 4 ndash 6

                                                                                          years experience

                                                                                          S

                                                                                          SI No

                                                                                          W

                                                                                          Work Experience

                                                                                          N

                                                                                          No of Respondents

                                                                                          P

                                                                                          Percentage

                                                                                          1

                                                                                          1

                                                                                          B

                                                                                          Below 2 years

                                                                                          1

                                                                                          33

                                                                                          1

                                                                                          13

                                                                                          2

                                                                                          2

                                                                                          2

                                                                                          2ndash 4 years

                                                                                          3

                                                                                          30

                                                                                          3

                                                                                          30

                                                                                          3

                                                                                          3

                                                                                          4

                                                                                          4ndash 6 years

                                                                                          3

                                                                                          34

                                                                                          3

                                                                                          34

                                                                                          4

                                                                                          4

                                                                                          A

                                                                                          Above 6 years

                                                                                          2

                                                                                          23

                                                                                          2

                                                                                          23

                                                                                          T

                                                                                          otal

                                                                                          1

                                                                                          100

                                                                                          1

                                                                                          100

                                                                                          49

                                                                                          FIGURE 42

                                                                                          REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                                                                          Table 43 ndash To know the physical working environment

                                                                                          S

                                                                                          SI No

                                                                                          W

                                                                                          Working Environment

                                                                                          N

                                                                                          No of Respondents

                                                                                          P

                                                                                          Percentage

                                                                                          1

                                                                                          1

                                                                                          E

                                                                                          Excellent

                                                                                          1

                                                                                          12

                                                                                          1

                                                                                          12

                                                                                          2

                                                                                          2

                                                                                          G

                                                                                          Good

                                                                                          5

                                                                                          57

                                                                                          5

                                                                                          57

                                                                                          3

                                                                                          3

                                                                                          F

                                                                                          Fair

                                                                                          2

                                                                                          28

                                                                                          2

                                                                                          28

                                                                                          4

                                                                                          4

                                                                                          P

                                                                                          Poor

                                                                                          0

                                                                                          03

                                                                                          0

                                                                                          33

                                                                                          5

                                                                                          5

                                                                                          V

                                                                                          Very Poor

                                                                                          0

                                                                                          00

                                                                                          0

                                                                                          00

                                                                                          T

                                                                                          Total

                                                                                          1

                                                                                          100

                                                                                          1

                                                                                          100

                                                                                          Source survey data

                                                                                          Inference

                                                                                          From the above table it shows that 57 of the employees were feeling good about the working environment

                                                                                          50

                                                                                          FIGURE 43

                                                                                          REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                                                          51

                                                                                          Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                                                          S

                                                                                          SI No

                                                                                          N

                                                                                          Non-Monitory Benefits offered

                                                                                          to Employees

                                                                                          N

                                                                                          No of Respondents

                                                                                          P

                                                                                          Percentage

                                                                                          1

                                                                                          1

                                                                                          H

                                                                                          Highly Satisfied

                                                                                          1

                                                                                          14

                                                                                          1

                                                                                          14

                                                                                          2

                                                                                          2

                                                                                          S

                                                                                          Satisfied

                                                                                          5

                                                                                          54

                                                                                          5

                                                                                          54

                                                                                          3

                                                                                          3

                                                                                          N

                                                                                          Neither Satisfied nor Dissatisfied

                                                                                          2

                                                                                          25

                                                                                          2

                                                                                          25

                                                                                          4

                                                                                          4

                                                                                          D

                                                                                          Dissatisfied

                                                                                          0

                                                                                          05

                                                                                          0

                                                                                          05

                                                                                          5

                                                                                          5

                                                                                          H

                                                                                          Highly Dissatisfied

                                                                                          0

                                                                                          02

                                                                                          0

                                                                                          02

                                                                                          Total 1

                                                                                          100

                                                                                          1

                                                                                          100

                                                                                          Source survey data

                                                                                          Inference

                                                                                          From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                                                          FIGURE 44

                                                                                          REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                                                          52

                                                                                          Table 45 ndash To know the satisfaction level of respondents towards the work

                                                                                          assigned

                                                                                          Source survey dataInference

                                                                                          From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                                                          FIGURE 45

                                                                                          S

                                                                                          SI No

                                                                                          A

                                                                                          Amount of Work

                                                                                          N

                                                                                          No of Respondents

                                                                                          P

                                                                                          Percentage

                                                                                          1

                                                                                          1

                                                                                          H

                                                                                          Highly satisfied

                                                                                          2

                                                                                          20

                                                                                          2

                                                                                          20

                                                                                          2

                                                                                          2

                                                                                          S

                                                                                          Satisfied

                                                                                          4

                                                                                          45

                                                                                          4

                                                                                          45

                                                                                          3

                                                                                          3

                                                                                          N

                                                                                          Neither Satisfied nor Dissatisfied

                                                                                          1

                                                                                          12

                                                                                          1

                                                                                          12

                                                                                          4

                                                                                          4

                                                                                          D

                                                                                          Dissatisfied

                                                                                          1

                                                                                          18

                                                                                          1

                                                                                          18

                                                                                          5

                                                                                          5

                                                                                          H

                                                                                          Highly Dissatisfied

                                                                                          0

                                                                                          06

                                                                                          0

                                                                                          06

                                                                                          Total 1

                                                                                          100

                                                                                          1

                                                                                          100

                                                                                          53

                                                                                          REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                                                          54

                                                                                          Table 46 ndash Opinion about the career development programme in their organisation

                                                                                          S

                                                                                          SI No

                                                                                          C

                                                                                          Career Development

                                                                                          N

                                                                                          No of Respondents

                                                                                          P

                                                                                          Percentage

                                                                                          H

                                                                                          Highly satisfied

                                                                                          1

                                                                                          12

                                                                                          1

                                                                                          12

                                                                                          S

                                                                                          Satisfied

                                                                                          5

                                                                                          56

                                                                                          5

                                                                                          56

                                                                                          N

                                                                                          Neither Satisfied nor Dissatisfied

                                                                                          2

                                                                                          22

                                                                                          2

                                                                                          22

                                                                                          D

                                                                                          Dissatisfied

                                                                                          1

                                                                                          10

                                                                                          1

                                                                                          10

                                                                                          H

                                                                                          Highly Dissatisfied

                                                                                          0

                                                                                          00

                                                                                          0

                                                                                          00

                                                                                          Total 1

                                                                                          100

                                                                                          1

                                                                                          100

                                                                                          Source survey data

                                                                                          Inference

                                                                                          From the above table it shows that 56 of the employees were satisfied

                                                                                          with the opinion about the carrier development programme in their organisation

                                                                                          FIGURE 46

                                                                                          REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                                                          PROGRAMME IN THEIR ORGANISATION

                                                                                          55

                                                                                          Table 47 ndash To know the cooperation of co-workers

                                                                                          S

                                                                                          SI No

                                                                                          C

                                                                                          Co-operation of Workers

                                                                                          N

                                                                                          No of Respondents

                                                                                          P

                                                                                          Percentage

                                                                                          1

                                                                                          1

                                                                                          H

                                                                                          Highly satisfied

                                                                                          2

                                                                                          20

                                                                                          2

                                                                                          20

                                                                                          2

                                                                                          2

                                                                                          S

                                                                                          Satisfied

                                                                                          6

                                                                                          66

                                                                                          6

                                                                                          66

                                                                                          3

                                                                                          3

                                                                                          N

                                                                                          Neither Satisfied nor Dissatisfied

                                                                                          1

                                                                                          11

                                                                                          1

                                                                                          11

                                                                                          4

                                                                                          4

                                                                                          D

                                                                                          Dissatisfied

                                                                                          0

                                                                                          03

                                                                                          0

                                                                                          03

                                                                                          5

                                                                                          5

                                                                                          H

                                                                                          Highly Dissatisfied

                                                                                          0

                                                                                          00

                                                                                          0

                                                                                          00

                                                                                          Total 1

                                                                                          100

                                                                                          1

                                                                                          100

                                                                                          Source survey data

                                                                                          Inference

                                                                                          From the above table it shows that 66 of the employees were satisfied

                                                                                          with the cooperation of co-workers

                                                                                          FIGURE 47

                                                                                          56

                                                                                          REPRESENTS THE COOPERATION OF CO-WORKERS

                                                                                          57

                                                                                          Table 48 ndash To know the satisfaction of Respondents with top management

                                                                                          S

                                                                                          SI No

                                                                                          S

                                                                                          Satisfaction with Top

                                                                                          Management

                                                                                          N

                                                                                          No of Respondents

                                                                                          P

                                                                                          Percentage

                                                                                          1

                                                                                          1

                                                                                          H

                                                                                          Highly satisfied

                                                                                          2

                                                                                          26

                                                                                          2

                                                                                          26

                                                                                          2

                                                                                          2

                                                                                          S

                                                                                          Satisfied

                                                                                          5

                                                                                          51

                                                                                          5

                                                                                          51

                                                                                          3

                                                                                          3

                                                                                          N

                                                                                          Neither Satisfied nor Dissatisfied

                                                                                          1

                                                                                          17

                                                                                          1

                                                                                          17

                                                                                          4

                                                                                          4

                                                                                          D

                                                                                          Dissatisfied

                                                                                          0

                                                                                          06

                                                                                          0

                                                                                          06

                                                                                          5

                                                                                          5

                                                                                          H

                                                                                          Highly dissatisfied

                                                                                          0

                                                                                          00

                                                                                          0

                                                                                          00

                                                                                          Total 1

                                                                                          100

                                                                                          1

                                                                                          100

                                                                                          Source survey data

                                                                                          Inference

                                                                                          From the above table it shows that 51 of the employees were satisfied with the top management

                                                                                          FIGURE 48

                                                                                          58

                                                                                          REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                                          Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                                          Source survey data

                                                                                          Inference

                                                                                          From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                                          S

                                                                                          SI

                                                                                          No

                                                                                          S

                                                                                          Satisfaction with Subordinates

                                                                                          N

                                                                                          No of Respondents

                                                                                          P

                                                                                          Percentage

                                                                                          1

                                                                                          1

                                                                                          H

                                                                                          Highly satisfied

                                                                                          1

                                                                                          12

                                                                                          1

                                                                                          12

                                                                                          2

                                                                                          2

                                                                                          S

                                                                                          Satisfied

                                                                                          6

                                                                                          67

                                                                                          6

                                                                                          67

                                                                                          2

                                                                                          3

                                                                                          N

                                                                                          Neither Satisfied nor Dissatisfied

                                                                                          1

                                                                                          14

                                                                                          1

                                                                                          14

                                                                                          4

                                                                                          D

                                                                                          Dissatisfied

                                                                                          0

                                                                                          07

                                                                                          0

                                                                                          07

                                                                                          5

                                                                                          5

                                                                                          H

                                                                                          Highly Dissatisfied

                                                                                          0

                                                                                          00

                                                                                          0

                                                                                          00

                                                                                          Total 1

                                                                                          100

                                                                                          1

                                                                                          100

                                                                                          59

                                                                                          FIGURE 49

                                                                                          REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                                          60

                                                                                          Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                                          S

                                                                                          SI No

                                                                                          J

                                                                                          Job Satisfaction

                                                                                          N

                                                                                          No of Respondents

                                                                                          P

                                                                                          Percentage

                                                                                          1

                                                                                          1

                                                                                          H

                                                                                          Highly satisfied

                                                                                          2

                                                                                          22

                                                                                          2

                                                                                          22

                                                                                          2

                                                                                          2

                                                                                          S

                                                                                          Satisfied

                                                                                          5

                                                                                          56

                                                                                          5

                                                                                          56

                                                                                          3

                                                                                          3

                                                                                          N

                                                                                          Neither Satisfied nor Dissatisfied

                                                                                          1

                                                                                          16

                                                                                          1

                                                                                          16

                                                                                          4

                                                                                          4

                                                                                          D

                                                                                          Dissatisfied

                                                                                          0

                                                                                          07

                                                                                          0

                                                                                          07

                                                                                          5

                                                                                          5

                                                                                          H

                                                                                          Highly Dissatisfied

                                                                                          0

                                                                                          00

                                                                                          0

                                                                                          00

                                                                                          Total 1

                                                                                          100

                                                                                          1

                                                                                          100

                                                                                          Source survey dataInference

                                                                                          From the above table it shows that 56 of the employees were satisfied with their job

                                                                                          FIGURE 410

                                                                                          61

                                                                                          REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                                          Table 411 ndash To know whether there is any job pressure in their work

                                                                                          Source survey data

                                                                                          Inference

                                                                                          From the above table it shows that 72 of employees said there is job pressure in their work

                                                                                          FIGURE 411

                                                                                          REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                                          S

                                                                                          SI No

                                                                                          J

                                                                                          Job Pressure

                                                                                          N

                                                                                          No of Respondents

                                                                                          P

                                                                                          Percentage

                                                                                          1

                                                                                          1

                                                                                          Y

                                                                                          Yes

                                                                                          7

                                                                                          72

                                                                                          7

                                                                                          72

                                                                                          2

                                                                                          2

                                                                                          N

                                                                                          No

                                                                                          2

                                                                                          28

                                                                                          2

                                                                                          28

                                                                                          T

                                                                                          Total

                                                                                          1

                                                                                          100

                                                                                          1

                                                                                          100

                                                                                          62

                                                                                          Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                                          amp talents

                                                                                          S

                                                                                          SI No

                                                                                          D

                                                                                          Development of Skills and

                                                                                          Talents

                                                                                          N

                                                                                          No of Respondents

                                                                                          P

                                                                                          Percentage

                                                                                          1

                                                                                          1

                                                                                          H

                                                                                          Highly Agree

                                                                                          1

                                                                                          12

                                                                                          1

                                                                                          12

                                                                                          2

                                                                                          2

                                                                                          A

                                                                                          Agree

                                                                                          5

                                                                                          52

                                                                                          5

                                                                                          52

                                                                                          3

                                                                                          3

                                                                                          N

                                                                                          Neither Agree nor Disagree

                                                                                          2

                                                                                          28

                                                                                          2

                                                                                          28

                                                                                          4

                                                                                          4

                                                                                          D

                                                                                          Disagree

                                                                                          0

                                                                                          06

                                                                                          0

                                                                                          06

                                                                                          5

                                                                                          5

                                                                                          H

                                                                                          Highly Disagree

                                                                                          0

                                                                                          02

                                                                                          0

                                                                                          02

                                                                                          Total 1

                                                                                          100

                                                                                          1

                                                                                          100

                                                                                          Source survey data

                                                                                          Inference

                                                                                          From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                                          63

                                                                                          FIRGURE 412

                                                                                          REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                                          64

                                                                                          Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                                          S

                                                                                          SI No

                                                                                          W

                                                                                          Welfare Facilities

                                                                                          N

                                                                                          No of Respondents

                                                                                          P

                                                                                          Percentage

                                                                                          1

                                                                                          1

                                                                                          H

                                                                                          Highly satisfied

                                                                                          0

                                                                                          09

                                                                                          9

                                                                                          09

                                                                                          2

                                                                                          2

                                                                                          S

                                                                                          Satisfied

                                                                                          5

                                                                                          57

                                                                                          5

                                                                                          57

                                                                                          3

                                                                                          3

                                                                                          N

                                                                                          Neither Satisfied nor Dissatisfied

                                                                                          2

                                                                                          29

                                                                                          2

                                                                                          29

                                                                                          4

                                                                                          4

                                                                                          D

                                                                                          Dissatisfied

                                                                                          5

                                                                                          05

                                                                                          0

                                                                                          05

                                                                                          5

                                                                                          5

                                                                                          H

                                                                                          Highly Dissatisfied

                                                                                          0

                                                                                          00

                                                                                          0

                                                                                          00

                                                                                          Total 1

                                                                                          100

                                                                                          1

                                                                                          100

                                                                                          Source survey data

                                                                                          Inference

                                                                                          From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                                          FIGURE 413

                                                                                          REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                                          65

                                                                                          Table 414 ndash To know the employee satisfaction towards the salary

                                                                                          Source survey data

                                                                                          Inference

                                                                                          From the above table it shows that 67 of the employees were satisfied

                                                                                          with their salary

                                                                                          FIGURE 414

                                                                                          REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                                          S

                                                                                          SI No

                                                                                          P

                                                                                          Payment Satisfaction

                                                                                          N

                                                                                          No of Respondents

                                                                                          P

                                                                                          Percentage

                                                                                          1

                                                                                          1

                                                                                          Y

                                                                                          Yes

                                                                                          6

                                                                                          67

                                                                                          6

                                                                                          67

                                                                                          2

                                                                                          2

                                                                                          N

                                                                                          No

                                                                                          3

                                                                                          33

                                                                                          3

                                                                                          33

                                                                                          T

                                                                                          otal

                                                                                          1

                                                                                          100

                                                                                          1

                                                                                          100

                                                                                          66

                                                                                          Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                          Organisation

                                                                                          Source survey data

                                                                                          Inference

                                                                                          From the above table it shows that 59 of the employees were willing to

                                                                                          continue in this organisation

                                                                                          FIGURE 415

                                                                                          REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                          S

                                                                                          SI No

                                                                                          W

                                                                                          Willingness to Work

                                                                                          N

                                                                                          No of Respondents

                                                                                          P

                                                                                          Percentage

                                                                                          1

                                                                                          1

                                                                                          Y

                                                                                          Yes

                                                                                          5

                                                                                          59

                                                                                          5

                                                                                          59

                                                                                          2

                                                                                          2

                                                                                          N

                                                                                          No

                                                                                          4

                                                                                          41

                                                                                          4

                                                                                          41

                                                                                          T

                                                                                          Total

                                                                                          1

                                                                                          00

                                                                                          1

                                                                                          00

                                                                                          67

                                                                                          CHI-SQUARE METHOD

                                                                                          The chi square test is one of the simplest and most widely used non-

                                                                                          parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                          if categorical data shows dependency or the two classifications are independent It can

                                                                                          also be used to make comparisons between theoretical population and actual data

                                                                                          when categories are used

                                                                                          n

                                                                                          Chi square χsup2= sum (O-E) sup2 E

                                                                                          i =1

                                                                                          Where O= observed frequency

                                                                                          E= expected frequency

                                                                                          68

                                                                                          OBSERVED FREQUENCY

                                                                                          Table 419 shows the relationship between the department and the job satisfaction

                                                                                          Over All

                                                                                          Job

                                                                                          SatisfactionHighly

                                                                                          SatisfiedSatisfied

                                                                                          Neither

                                                                                          Satisfied nor

                                                                                          Dissatisfied

                                                                                          DissatisfiedHighly

                                                                                          Dissatisfied

                                                                                          Sub

                                                                                          Total

                                                                                          Mechanical 5 6 14 3 2 30

                                                                                          Electrical 6 8 6 3 2 25

                                                                                          Production 9 13 7 4 2 35

                                                                                          Others 2 3 2 2 1 10

                                                                                          Sub Total 22 30 29 12 7 100

                                                                                          69

                                                                                          EXPECTED FREQUENCY

                                                                                          Over All

                                                                                          Job

                                                                                          SatisfactionHighly

                                                                                          SatisfiedSatisfied

                                                                                          Neither

                                                                                          Satisfied nor

                                                                                          Dissatisfied

                                                                                          DissatisfiedHighly

                                                                                          Dissatisfied

                                                                                          Sub

                                                                                          Total

                                                                                          Mechanical 7 8 9 4 2 30

                                                                                          Electrical 5 8 7 3 2 25

                                                                                          Production 8 11 10 4 2 35

                                                                                          Others 2 3 3 1 1 10

                                                                                          Sub Total 22 30 29 12 7 100

                                                                                          Null Hypothesis (Ho)

                                                                                          There is no significant difference between the department and the job satisfaction

                                                                                          Alternative Hypothesis (Ho)

                                                                                          There is significant difference between the job satisfaction

                                                                                          Co Relation

                                                                                          70

                                                                                          Chapter-V

                                                                                          CONCLUSIONS AND

                                                                                          RECOMMENDATIONS

                                                                                          71

                                                                                          CONCLUSION

                                                                                          On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                          Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                          General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                          Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                          environment of the company is very healthy The visitors feel happy after the campus

                                                                                          Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                          indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                          building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                          Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                          its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                          position by channelising these internal accruals to fund its expansion programmes

                                                                                          Working results PTL has registered a handsome and constant growth in its profits because

                                                                                          of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                          company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                          However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                          velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                          72

                                                                                          SUMMARY

                                                                                          According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                          employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                          development and having a best friend at work

                                                                                          Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                          than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                          employees may just start whistling while they work It is up to me The corporate culture or

                                                                                          financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                          that is completely in your control

                                                                                          Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                          more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                          do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                          your job to bond your best people to your company through recognition And you also must help

                                                                                          direct and motivate your core performers

                                                                                          Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                          earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                          out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                          spend time with their kids) make the most of your formal service awards with some preparation

                                                                                          and a group presentation walk around your department every day and talk to your

                                                                                          people and thank them sincerely and often

                                                                                          73

                                                                                          Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                          You do great work actually can have the opposite effect and leave your employees wondering

                                                                                          Does he have any idea what I really do around here Specific praise links individual

                                                                                          accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                          customer complaint Great work As you know we value quick resolutions of problems as

                                                                                          one of our core strategies

                                                                                          Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                          college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                          your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                          high-impact performers report that they left their last job because No one ever asked me to

                                                                                          stay

                                                                                          Forget cash

                                                                                          Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                          offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                          work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                          recognized and involved they are much less likely to keep asking about money

                                                                                          Recognize

                                                                                          Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                          largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                          at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                          much too long to recognize and you probably are losing people you do not need to

                                                                                          74

                                                                                          Recognition works

                                                                                          Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                          performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                          ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                          Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                          Learn to recognize your employees for their efforts thank them often and reward their

                                                                                          achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                          their jobs again Chances are you will work together happily ever after

                                                                                          So there is direct relation with employee satisfaction and their commitment towards the

                                                                                          organization and it is also clear from the above discussion that only monetary elements are not

                                                                                          sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                          and other moral value

                                                                                          75

                                                                                          RECOMMENDATIONS

                                                                                          PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                          minimize its cost of production With this increase in capacity utilization the total cost

                                                                                          will spread over more units thereby decreasing the per unit cost

                                                                                          PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                          period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                          equal as it will help in improving company liquidity

                                                                                          PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                          business as it accounts very less as compare to other businesses of Philips

                                                                                          Another recommendation for Mohali plant is about the HR department that is they

                                                                                          should appoint permanent and skilled workers as against casual workers which generally add

                                                                                          up to the profit of the company

                                                                                          76

                                                                                          BIBLIOGRAPHY

                                                                                          1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                          2 Monthly Journals of Philips Electronics India Ltd

                                                                                          3 Authentic Leadership Medtronic CEO Bill George

                                                                                          4 wwwindiaphilipscom

                                                                                          5 wwwwikipediacom

                                                                                          6 httpwwwemployeecommitmentcom

                                                                                          7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                          8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                          9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                          77

                                                                                          Questionnaire

                                                                                          Name __________________________________________________________

                                                                                          Age______________________________ Gender _______________________

                                                                                          Qualification _______________________ Contact No ___________________

                                                                                          Q1 In which department you are working

                                                                                          Electrical Production Mechanical Other

                                                                                          Q2 What is your working experience

                                                                                          gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                          Q3 How You like the physical Working Environment of the organization

                                                                                          Excellent Good Fair Poor Very Poor

                                                                                          Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                          Highly Dissatisfied Dissatisfied

                                                                                          Q5 Are you satisfied with your work

                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                          Highly Dissatisfied Dissatisfied

                                                                                          Q6 Are you satisfied with the career development programe of the company

                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                          Highly Dissatisfied Dissatisfied

                                                                                          Q7 Is other staff of the organization is co-operative with you

                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                          Highly Dissatisfied Dissatisfied

                                                                                          Q8 Are you satisfied with top level management

                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                          Highly Dissatisfied Dissatisfied

                                                                                          78

                                                                                          Q9 Are you satisfied with your subordinates

                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                          Highly Dissatisfied Dissatisfied

                                                                                          Q10 Are you satisfied with the nature of the Job

                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                          Highly Dissatisfied Dissatisfied

                                                                                          Q11 Do you have any Job Pressure in work

                                                                                          Yes No

                                                                                          Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                          Highly Dissatisfied Dissatisfied

                                                                                          Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                          Highly Dissatisfied Dissatisfied

                                                                                          Q14 Are you satisfied towards your salary

                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                          Highly Dissatisfied Dissatisfied

                                                                                          Q15 Are you committed towards the organisation

                                                                                          Yes No

                                                                                          Signature

                                                                                          • SSI No
                                                                                          • DDepartment
                                                                                          • NNo of Respondents
                                                                                          • PPercentage
                                                                                          • 11
                                                                                          • MMechanical
                                                                                          • 330
                                                                                          • 330
                                                                                          • 22
                                                                                          • EElectrical
                                                                                          • 225
                                                                                          • 225
                                                                                          • 33
                                                                                          • PProduction
                                                                                          • 335
                                                                                          • 335
                                                                                          • 44
                                                                                          • OOthers
                                                                                          • 110
                                                                                          • 110
                                                                                          • TTotal
                                                                                          • 1100
                                                                                          • 1100
                                                                                          • SSI No
                                                                                          • WWork Experience
                                                                                          • NNo of Respondents
                                                                                          • PPercentage
                                                                                          • 11
                                                                                          • BBelow 2 years
                                                                                          • 133
                                                                                          • 113
                                                                                          • 22
                                                                                          • 2 2ndash 4 years
                                                                                          • 330
                                                                                          • 330
                                                                                          • 33
                                                                                          • 4 4ndash 6 years
                                                                                          • 334
                                                                                          • 334
                                                                                          • 44
                                                                                          • AAbove 6 years
                                                                                          • 223
                                                                                          • 223
                                                                                          • Total
                                                                                          • 1100
                                                                                          • 1100
                                                                                          • SSI No
                                                                                          • AAmount of Work
                                                                                          • NNo of Respondents
                                                                                          • PPercentage
                                                                                          • 11
                                                                                          • HHighly satisfied
                                                                                          • 220
                                                                                          • 220
                                                                                          • 22
                                                                                          • SSatisfied
                                                                                          • 445
                                                                                          • 445
                                                                                          • 33
                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                          • 112
                                                                                          • 112
                                                                                          • 44
                                                                                          • DDissatisfied
                                                                                          • 118
                                                                                          • 118
                                                                                          • 55
                                                                                          • HHighly Dissatisfied
                                                                                          • 006
                                                                                          • 006
                                                                                          • Total
                                                                                          • 1100
                                                                                          • 1100
                                                                                          • SSI No
                                                                                          • SSatisfaction with Subordinates
                                                                                          • NNo of Respondents
                                                                                          • PPercentage
                                                                                          • 11
                                                                                          • HHighly satisfied
                                                                                          • 112
                                                                                          • 112
                                                                                          • 22
                                                                                          • SSatisfied
                                                                                          • 667
                                                                                          • 667
                                                                                          • 23
                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                          • 114
                                                                                          • 114
                                                                                          • 4
                                                                                          • DDissatisfied
                                                                                          • 007
                                                                                          • 007
                                                                                          • 55
                                                                                          • HHighly Dissatisfied
                                                                                          • 0 00
                                                                                          • 000
                                                                                          • Total
                                                                                          • 1100
                                                                                          • 1100
                                                                                          • SSI No
                                                                                          • JJob Pressure
                                                                                          • NNo of Respondents
                                                                                          • PPercentage
                                                                                          • 11
                                                                                          • YYes
                                                                                          • 772
                                                                                          • 772
                                                                                          • 22
                                                                                          • NNo
                                                                                          • 228
                                                                                          • 228
                                                                                          • TTotal
                                                                                          • 1100
                                                                                          • 1100
                                                                                          • SSI No
                                                                                          • PPayment Satisfaction
                                                                                          • NNo of Respondents
                                                                                          • PPercentage
                                                                                          • 11
                                                                                          • YYes
                                                                                          • 667
                                                                                          • 667
                                                                                          • 22
                                                                                          • NNo
                                                                                          • 333
                                                                                          • 333
                                                                                          • Total
                                                                                          • 1100
                                                                                          • 1100
                                                                                          • SSI No
                                                                                          • WWillingness to Work
                                                                                          • NNo of Respondents
                                                                                          • PPercentage
                                                                                          • 11
                                                                                          • YYes
                                                                                          • 559
                                                                                          • 559
                                                                                          • 22
                                                                                          • NNo
                                                                                          • 441
                                                                                          • 441
                                                                                          • TTotal
                                                                                          • 100
                                                                                          • 100
                                                                                            • MISSION amp VISION
                                                                                            • Mission
                                                                                            • Vision
                                                                                            • Philips Electronics India Limited
                                                                                              • SSI No
                                                                                              • WWorking Environment
                                                                                              • NNo of Respondents
                                                                                              • PPercentage
                                                                                              • 11
                                                                                              • EExcellent
                                                                                              • 112
                                                                                              • 112
                                                                                              • 22
                                                                                              • GGood
                                                                                              • 557
                                                                                              • 557
                                                                                              • 33
                                                                                              • FFair
                                                                                              • 228
                                                                                              • 228
                                                                                              • 44
                                                                                              • PPoor
                                                                                              • 003
                                                                                              • 033
                                                                                              • 55
                                                                                              • VVery Poor
                                                                                              • 000
                                                                                              • 000
                                                                                              • TTotal
                                                                                              • 1100
                                                                                              • 1100
                                                                                              • SSI No
                                                                                              • NNon-Monitory Benefits offered to Employees
                                                                                              • NNo of Respondents
                                                                                              • PPercentage
                                                                                              • 11
                                                                                              • HHighly Satisfied
                                                                                              • 114
                                                                                              • 114
                                                                                              • 22
                                                                                              • SSatisfied
                                                                                              • 554
                                                                                              • 554
                                                                                              • 33
                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                              • 225
                                                                                              • 225
                                                                                              • 44
                                                                                              • DDissatisfied
                                                                                              • 005
                                                                                              • 005
                                                                                              • 55
                                                                                              • HHighly Dissatisfied
                                                                                              • 002
                                                                                              • 002
                                                                                              • Total
                                                                                              • 1100
                                                                                              • 1100
                                                                                              • SSI No
                                                                                              • CCareer Development
                                                                                              • NNo of Respondents
                                                                                              • PPercentage
                                                                                              • HHighly satisfied
                                                                                              • 112
                                                                                              • 112
                                                                                              • SSatisfied
                                                                                              • 556
                                                                                              • 556
                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                              • 222
                                                                                              • 222
                                                                                              • DDissatisfied
                                                                                              • 110
                                                                                              • 110
                                                                                              • HHighly Dissatisfied
                                                                                              • 000
                                                                                              • 000
                                                                                              • Total
                                                                                              • 1100
                                                                                              • 1100
                                                                                              • SSI No
                                                                                              • CCo-operation of Workers
                                                                                              • NNo of Respondents
                                                                                              • PPercentage
                                                                                              • 11
                                                                                              • HHighly satisfied
                                                                                              • 220
                                                                                              • 220
                                                                                              • 22
                                                                                              • SSatisfied
                                                                                              • 666
                                                                                              • 666
                                                                                              • 33
                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                              • 111
                                                                                              • 111
                                                                                              • 44
                                                                                              • DDissatisfied
                                                                                              • 003
                                                                                              • 003
                                                                                              • 55
                                                                                              • HHighly Dissatisfied
                                                                                              • 000
                                                                                              • 000
                                                                                              • Total
                                                                                              • 1100
                                                                                              • 1100
                                                                                              • SSI No
                                                                                              • SSatisfaction with Top Management
                                                                                              • NNo of Respondents
                                                                                              • PPercentage
                                                                                              • 11
                                                                                              • HHighly satisfied
                                                                                              • 226
                                                                                              • 226
                                                                                              • 22
                                                                                              • SSatisfied
                                                                                              • 551
                                                                                              • 551
                                                                                              • 33
                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                              • 117
                                                                                              • 117
                                                                                              • 44
                                                                                              • DDissatisfied
                                                                                              • 006
                                                                                              • 006
                                                                                              • 55
                                                                                              • HHighly dissatisfied
                                                                                              • 000
                                                                                              • 000
                                                                                              • Total
                                                                                              • 1100
                                                                                              • 1100
                                                                                              • SSI No
                                                                                              • JJob Satisfaction
                                                                                              • NNo of Respondents
                                                                                              • PPercentage
                                                                                              • 11
                                                                                              • HHighly satisfied
                                                                                              • 222
                                                                                              • 222
                                                                                              • 22
                                                                                              • SSatisfied
                                                                                              • 556
                                                                                              • 556
                                                                                              • 33
                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                              • 116
                                                                                              • 116
                                                                                              • 44
                                                                                              • DDissatisfied
                                                                                              • 007
                                                                                              • 007
                                                                                              • 55
                                                                                              • HHighly Dissatisfied
                                                                                              • 000
                                                                                              • 000
                                                                                              • Total
                                                                                              • 1100
                                                                                              • 1100
                                                                                              • SSI No
                                                                                              • DDevelopment of Skills and Talents
                                                                                              • NNo of Respondents
                                                                                              • PPercentage
                                                                                              • 1 1
                                                                                              • HHighly Agree
                                                                                              • 112
                                                                                              • 112
                                                                                              • 22
                                                                                              • AAgree
                                                                                              • 552
                                                                                              • 552
                                                                                              • 33
                                                                                              • NNeither Agree nor Disagree
                                                                                              • 228
                                                                                              • 228
                                                                                              • 44
                                                                                              • DDisagree
                                                                                              • 006
                                                                                              • 006
                                                                                              • 55
                                                                                              • HHighly Disagree
                                                                                              • 002
                                                                                              • 002
                                                                                              • Total
                                                                                              • 1100
                                                                                              • 1100
                                                                                              • SSI No
                                                                                              • WWelfare Facilities
                                                                                              • NNo of Respondents
                                                                                              • PPercentage
                                                                                              • 11
                                                                                              • HHighly satisfied
                                                                                              • 009
                                                                                              • 909
                                                                                              • 22
                                                                                              • SSatisfied
                                                                                              • 557
                                                                                              • 557
                                                                                              • 33
                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                              • 229
                                                                                              • 229
                                                                                              • 44
                                                                                              • DDissatisfied
                                                                                              • 505
                                                                                              • 005
                                                                                              • 55
                                                                                              • HHighly Dissatisfied
                                                                                              • 000
                                                                                              • 000
                                                                                              • Total
                                                                                              • 1100
                                                                                              • 1100
                                                                                                • SUMMARY
                                                                                                • RECOMMENDATIONS
                                                                                                • BIBLIOGRAPHY

                                                                                            46

                                                                                            The data after collection is to be processed and analyzed in accordance with the outline

                                                                                            and down for the purpose at the time of developing research plan

                                                                                            Technically speaking processing implies editing coding classification and tabulation of

                                                                                            collected data so that they are amenable to analysis The term analysis refers to the computation

                                                                                            of certain measures along with searching for pattern groups Thus in the process of analysis

                                                                                            relationship or difference should be subjected to statistical tests of significance to determine with

                                                                                            what validity data can be said to indicate any conclusions

                                                                                            The analysis of data in a general way involves a number of closely related operations

                                                                                            which are performed with the purpose of summarizing the collected data and organizing them in

                                                                                            such a manner that they answer the research questions In this study the researcher followed

                                                                                            above process carefully and it is presented in this chapter

                                                                                            47

                                                                                            Table 41 ndash To know the department in which employees are belongs to

                                                                                            S

                                                                                            ou rc

                                                                                            e

                                                                                            survey data

                                                                                            Inference

                                                                                            From the above table it shows that 35 of employees are belongs to

                                                                                            production department

                                                                                            FIGURE 41

                                                                                            S

                                                                                            SI No

                                                                                            D

                                                                                            Department

                                                                                            N

                                                                                            No of Respondents

                                                                                            P

                                                                                            Percentage

                                                                                            1

                                                                                            1

                                                                                            M

                                                                                            Mechanical

                                                                                            3

                                                                                            30

                                                                                            3

                                                                                            30

                                                                                            2

                                                                                            2

                                                                                            E

                                                                                            Electrical

                                                                                            2

                                                                                            25

                                                                                            2

                                                                                            25

                                                                                            3

                                                                                            3

                                                                                            P

                                                                                            Production

                                                                                            3

                                                                                            35

                                                                                            3

                                                                                            35

                                                                                            4

                                                                                            4

                                                                                            O

                                                                                            Others

                                                                                            1

                                                                                            10

                                                                                            1

                                                                                            10

                                                                                            T

                                                                                            Total

                                                                                            1

                                                                                            100

                                                                                            1

                                                                                            100

                                                                                            48

                                                                                            REPRESENTS THE DEPARTMENT

                                                                                            Table 42 ndash To know working experience of the employees

                                                                                            Source survey data

                                                                                            Inference

                                                                                            From the above table it shows that 34 of the employees have 4 ndash 6

                                                                                            years experience

                                                                                            S

                                                                                            SI No

                                                                                            W

                                                                                            Work Experience

                                                                                            N

                                                                                            No of Respondents

                                                                                            P

                                                                                            Percentage

                                                                                            1

                                                                                            1

                                                                                            B

                                                                                            Below 2 years

                                                                                            1

                                                                                            33

                                                                                            1

                                                                                            13

                                                                                            2

                                                                                            2

                                                                                            2

                                                                                            2ndash 4 years

                                                                                            3

                                                                                            30

                                                                                            3

                                                                                            30

                                                                                            3

                                                                                            3

                                                                                            4

                                                                                            4ndash 6 years

                                                                                            3

                                                                                            34

                                                                                            3

                                                                                            34

                                                                                            4

                                                                                            4

                                                                                            A

                                                                                            Above 6 years

                                                                                            2

                                                                                            23

                                                                                            2

                                                                                            23

                                                                                            T

                                                                                            otal

                                                                                            1

                                                                                            100

                                                                                            1

                                                                                            100

                                                                                            49

                                                                                            FIGURE 42

                                                                                            REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                                                                            Table 43 ndash To know the physical working environment

                                                                                            S

                                                                                            SI No

                                                                                            W

                                                                                            Working Environment

                                                                                            N

                                                                                            No of Respondents

                                                                                            P

                                                                                            Percentage

                                                                                            1

                                                                                            1

                                                                                            E

                                                                                            Excellent

                                                                                            1

                                                                                            12

                                                                                            1

                                                                                            12

                                                                                            2

                                                                                            2

                                                                                            G

                                                                                            Good

                                                                                            5

                                                                                            57

                                                                                            5

                                                                                            57

                                                                                            3

                                                                                            3

                                                                                            F

                                                                                            Fair

                                                                                            2

                                                                                            28

                                                                                            2

                                                                                            28

                                                                                            4

                                                                                            4

                                                                                            P

                                                                                            Poor

                                                                                            0

                                                                                            03

                                                                                            0

                                                                                            33

                                                                                            5

                                                                                            5

                                                                                            V

                                                                                            Very Poor

                                                                                            0

                                                                                            00

                                                                                            0

                                                                                            00

                                                                                            T

                                                                                            Total

                                                                                            1

                                                                                            100

                                                                                            1

                                                                                            100

                                                                                            Source survey data

                                                                                            Inference

                                                                                            From the above table it shows that 57 of the employees were feeling good about the working environment

                                                                                            50

                                                                                            FIGURE 43

                                                                                            REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                                                            51

                                                                                            Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                                                            S

                                                                                            SI No

                                                                                            N

                                                                                            Non-Monitory Benefits offered

                                                                                            to Employees

                                                                                            N

                                                                                            No of Respondents

                                                                                            P

                                                                                            Percentage

                                                                                            1

                                                                                            1

                                                                                            H

                                                                                            Highly Satisfied

                                                                                            1

                                                                                            14

                                                                                            1

                                                                                            14

                                                                                            2

                                                                                            2

                                                                                            S

                                                                                            Satisfied

                                                                                            5

                                                                                            54

                                                                                            5

                                                                                            54

                                                                                            3

                                                                                            3

                                                                                            N

                                                                                            Neither Satisfied nor Dissatisfied

                                                                                            2

                                                                                            25

                                                                                            2

                                                                                            25

                                                                                            4

                                                                                            4

                                                                                            D

                                                                                            Dissatisfied

                                                                                            0

                                                                                            05

                                                                                            0

                                                                                            05

                                                                                            5

                                                                                            5

                                                                                            H

                                                                                            Highly Dissatisfied

                                                                                            0

                                                                                            02

                                                                                            0

                                                                                            02

                                                                                            Total 1

                                                                                            100

                                                                                            1

                                                                                            100

                                                                                            Source survey data

                                                                                            Inference

                                                                                            From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                                                            FIGURE 44

                                                                                            REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                                                            52

                                                                                            Table 45 ndash To know the satisfaction level of respondents towards the work

                                                                                            assigned

                                                                                            Source survey dataInference

                                                                                            From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                                                            FIGURE 45

                                                                                            S

                                                                                            SI No

                                                                                            A

                                                                                            Amount of Work

                                                                                            N

                                                                                            No of Respondents

                                                                                            P

                                                                                            Percentage

                                                                                            1

                                                                                            1

                                                                                            H

                                                                                            Highly satisfied

                                                                                            2

                                                                                            20

                                                                                            2

                                                                                            20

                                                                                            2

                                                                                            2

                                                                                            S

                                                                                            Satisfied

                                                                                            4

                                                                                            45

                                                                                            4

                                                                                            45

                                                                                            3

                                                                                            3

                                                                                            N

                                                                                            Neither Satisfied nor Dissatisfied

                                                                                            1

                                                                                            12

                                                                                            1

                                                                                            12

                                                                                            4

                                                                                            4

                                                                                            D

                                                                                            Dissatisfied

                                                                                            1

                                                                                            18

                                                                                            1

                                                                                            18

                                                                                            5

                                                                                            5

                                                                                            H

                                                                                            Highly Dissatisfied

                                                                                            0

                                                                                            06

                                                                                            0

                                                                                            06

                                                                                            Total 1

                                                                                            100

                                                                                            1

                                                                                            100

                                                                                            53

                                                                                            REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                                                            54

                                                                                            Table 46 ndash Opinion about the career development programme in their organisation

                                                                                            S

                                                                                            SI No

                                                                                            C

                                                                                            Career Development

                                                                                            N

                                                                                            No of Respondents

                                                                                            P

                                                                                            Percentage

                                                                                            H

                                                                                            Highly satisfied

                                                                                            1

                                                                                            12

                                                                                            1

                                                                                            12

                                                                                            S

                                                                                            Satisfied

                                                                                            5

                                                                                            56

                                                                                            5

                                                                                            56

                                                                                            N

                                                                                            Neither Satisfied nor Dissatisfied

                                                                                            2

                                                                                            22

                                                                                            2

                                                                                            22

                                                                                            D

                                                                                            Dissatisfied

                                                                                            1

                                                                                            10

                                                                                            1

                                                                                            10

                                                                                            H

                                                                                            Highly Dissatisfied

                                                                                            0

                                                                                            00

                                                                                            0

                                                                                            00

                                                                                            Total 1

                                                                                            100

                                                                                            1

                                                                                            100

                                                                                            Source survey data

                                                                                            Inference

                                                                                            From the above table it shows that 56 of the employees were satisfied

                                                                                            with the opinion about the carrier development programme in their organisation

                                                                                            FIGURE 46

                                                                                            REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                                                            PROGRAMME IN THEIR ORGANISATION

                                                                                            55

                                                                                            Table 47 ndash To know the cooperation of co-workers

                                                                                            S

                                                                                            SI No

                                                                                            C

                                                                                            Co-operation of Workers

                                                                                            N

                                                                                            No of Respondents

                                                                                            P

                                                                                            Percentage

                                                                                            1

                                                                                            1

                                                                                            H

                                                                                            Highly satisfied

                                                                                            2

                                                                                            20

                                                                                            2

                                                                                            20

                                                                                            2

                                                                                            2

                                                                                            S

                                                                                            Satisfied

                                                                                            6

                                                                                            66

                                                                                            6

                                                                                            66

                                                                                            3

                                                                                            3

                                                                                            N

                                                                                            Neither Satisfied nor Dissatisfied

                                                                                            1

                                                                                            11

                                                                                            1

                                                                                            11

                                                                                            4

                                                                                            4

                                                                                            D

                                                                                            Dissatisfied

                                                                                            0

                                                                                            03

                                                                                            0

                                                                                            03

                                                                                            5

                                                                                            5

                                                                                            H

                                                                                            Highly Dissatisfied

                                                                                            0

                                                                                            00

                                                                                            0

                                                                                            00

                                                                                            Total 1

                                                                                            100

                                                                                            1

                                                                                            100

                                                                                            Source survey data

                                                                                            Inference

                                                                                            From the above table it shows that 66 of the employees were satisfied

                                                                                            with the cooperation of co-workers

                                                                                            FIGURE 47

                                                                                            56

                                                                                            REPRESENTS THE COOPERATION OF CO-WORKERS

                                                                                            57

                                                                                            Table 48 ndash To know the satisfaction of Respondents with top management

                                                                                            S

                                                                                            SI No

                                                                                            S

                                                                                            Satisfaction with Top

                                                                                            Management

                                                                                            N

                                                                                            No of Respondents

                                                                                            P

                                                                                            Percentage

                                                                                            1

                                                                                            1

                                                                                            H

                                                                                            Highly satisfied

                                                                                            2

                                                                                            26

                                                                                            2

                                                                                            26

                                                                                            2

                                                                                            2

                                                                                            S

                                                                                            Satisfied

                                                                                            5

                                                                                            51

                                                                                            5

                                                                                            51

                                                                                            3

                                                                                            3

                                                                                            N

                                                                                            Neither Satisfied nor Dissatisfied

                                                                                            1

                                                                                            17

                                                                                            1

                                                                                            17

                                                                                            4

                                                                                            4

                                                                                            D

                                                                                            Dissatisfied

                                                                                            0

                                                                                            06

                                                                                            0

                                                                                            06

                                                                                            5

                                                                                            5

                                                                                            H

                                                                                            Highly dissatisfied

                                                                                            0

                                                                                            00

                                                                                            0

                                                                                            00

                                                                                            Total 1

                                                                                            100

                                                                                            1

                                                                                            100

                                                                                            Source survey data

                                                                                            Inference

                                                                                            From the above table it shows that 51 of the employees were satisfied with the top management

                                                                                            FIGURE 48

                                                                                            58

                                                                                            REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                                            Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                                            Source survey data

                                                                                            Inference

                                                                                            From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                                            S

                                                                                            SI

                                                                                            No

                                                                                            S

                                                                                            Satisfaction with Subordinates

                                                                                            N

                                                                                            No of Respondents

                                                                                            P

                                                                                            Percentage

                                                                                            1

                                                                                            1

                                                                                            H

                                                                                            Highly satisfied

                                                                                            1

                                                                                            12

                                                                                            1

                                                                                            12

                                                                                            2

                                                                                            2

                                                                                            S

                                                                                            Satisfied

                                                                                            6

                                                                                            67

                                                                                            6

                                                                                            67

                                                                                            2

                                                                                            3

                                                                                            N

                                                                                            Neither Satisfied nor Dissatisfied

                                                                                            1

                                                                                            14

                                                                                            1

                                                                                            14

                                                                                            4

                                                                                            D

                                                                                            Dissatisfied

                                                                                            0

                                                                                            07

                                                                                            0

                                                                                            07

                                                                                            5

                                                                                            5

                                                                                            H

                                                                                            Highly Dissatisfied

                                                                                            0

                                                                                            00

                                                                                            0

                                                                                            00

                                                                                            Total 1

                                                                                            100

                                                                                            1

                                                                                            100

                                                                                            59

                                                                                            FIGURE 49

                                                                                            REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                                            60

                                                                                            Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                                            S

                                                                                            SI No

                                                                                            J

                                                                                            Job Satisfaction

                                                                                            N

                                                                                            No of Respondents

                                                                                            P

                                                                                            Percentage

                                                                                            1

                                                                                            1

                                                                                            H

                                                                                            Highly satisfied

                                                                                            2

                                                                                            22

                                                                                            2

                                                                                            22

                                                                                            2

                                                                                            2

                                                                                            S

                                                                                            Satisfied

                                                                                            5

                                                                                            56

                                                                                            5

                                                                                            56

                                                                                            3

                                                                                            3

                                                                                            N

                                                                                            Neither Satisfied nor Dissatisfied

                                                                                            1

                                                                                            16

                                                                                            1

                                                                                            16

                                                                                            4

                                                                                            4

                                                                                            D

                                                                                            Dissatisfied

                                                                                            0

                                                                                            07

                                                                                            0

                                                                                            07

                                                                                            5

                                                                                            5

                                                                                            H

                                                                                            Highly Dissatisfied

                                                                                            0

                                                                                            00

                                                                                            0

                                                                                            00

                                                                                            Total 1

                                                                                            100

                                                                                            1

                                                                                            100

                                                                                            Source survey dataInference

                                                                                            From the above table it shows that 56 of the employees were satisfied with their job

                                                                                            FIGURE 410

                                                                                            61

                                                                                            REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                                            Table 411 ndash To know whether there is any job pressure in their work

                                                                                            Source survey data

                                                                                            Inference

                                                                                            From the above table it shows that 72 of employees said there is job pressure in their work

                                                                                            FIGURE 411

                                                                                            REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                                            S

                                                                                            SI No

                                                                                            J

                                                                                            Job Pressure

                                                                                            N

                                                                                            No of Respondents

                                                                                            P

                                                                                            Percentage

                                                                                            1

                                                                                            1

                                                                                            Y

                                                                                            Yes

                                                                                            7

                                                                                            72

                                                                                            7

                                                                                            72

                                                                                            2

                                                                                            2

                                                                                            N

                                                                                            No

                                                                                            2

                                                                                            28

                                                                                            2

                                                                                            28

                                                                                            T

                                                                                            Total

                                                                                            1

                                                                                            100

                                                                                            1

                                                                                            100

                                                                                            62

                                                                                            Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                                            amp talents

                                                                                            S

                                                                                            SI No

                                                                                            D

                                                                                            Development of Skills and

                                                                                            Talents

                                                                                            N

                                                                                            No of Respondents

                                                                                            P

                                                                                            Percentage

                                                                                            1

                                                                                            1

                                                                                            H

                                                                                            Highly Agree

                                                                                            1

                                                                                            12

                                                                                            1

                                                                                            12

                                                                                            2

                                                                                            2

                                                                                            A

                                                                                            Agree

                                                                                            5

                                                                                            52

                                                                                            5

                                                                                            52

                                                                                            3

                                                                                            3

                                                                                            N

                                                                                            Neither Agree nor Disagree

                                                                                            2

                                                                                            28

                                                                                            2

                                                                                            28

                                                                                            4

                                                                                            4

                                                                                            D

                                                                                            Disagree

                                                                                            0

                                                                                            06

                                                                                            0

                                                                                            06

                                                                                            5

                                                                                            5

                                                                                            H

                                                                                            Highly Disagree

                                                                                            0

                                                                                            02

                                                                                            0

                                                                                            02

                                                                                            Total 1

                                                                                            100

                                                                                            1

                                                                                            100

                                                                                            Source survey data

                                                                                            Inference

                                                                                            From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                                            63

                                                                                            FIRGURE 412

                                                                                            REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                                            64

                                                                                            Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                                            S

                                                                                            SI No

                                                                                            W

                                                                                            Welfare Facilities

                                                                                            N

                                                                                            No of Respondents

                                                                                            P

                                                                                            Percentage

                                                                                            1

                                                                                            1

                                                                                            H

                                                                                            Highly satisfied

                                                                                            0

                                                                                            09

                                                                                            9

                                                                                            09

                                                                                            2

                                                                                            2

                                                                                            S

                                                                                            Satisfied

                                                                                            5

                                                                                            57

                                                                                            5

                                                                                            57

                                                                                            3

                                                                                            3

                                                                                            N

                                                                                            Neither Satisfied nor Dissatisfied

                                                                                            2

                                                                                            29

                                                                                            2

                                                                                            29

                                                                                            4

                                                                                            4

                                                                                            D

                                                                                            Dissatisfied

                                                                                            5

                                                                                            05

                                                                                            0

                                                                                            05

                                                                                            5

                                                                                            5

                                                                                            H

                                                                                            Highly Dissatisfied

                                                                                            0

                                                                                            00

                                                                                            0

                                                                                            00

                                                                                            Total 1

                                                                                            100

                                                                                            1

                                                                                            100

                                                                                            Source survey data

                                                                                            Inference

                                                                                            From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                                            FIGURE 413

                                                                                            REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                                            65

                                                                                            Table 414 ndash To know the employee satisfaction towards the salary

                                                                                            Source survey data

                                                                                            Inference

                                                                                            From the above table it shows that 67 of the employees were satisfied

                                                                                            with their salary

                                                                                            FIGURE 414

                                                                                            REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                                            S

                                                                                            SI No

                                                                                            P

                                                                                            Payment Satisfaction

                                                                                            N

                                                                                            No of Respondents

                                                                                            P

                                                                                            Percentage

                                                                                            1

                                                                                            1

                                                                                            Y

                                                                                            Yes

                                                                                            6

                                                                                            67

                                                                                            6

                                                                                            67

                                                                                            2

                                                                                            2

                                                                                            N

                                                                                            No

                                                                                            3

                                                                                            33

                                                                                            3

                                                                                            33

                                                                                            T

                                                                                            otal

                                                                                            1

                                                                                            100

                                                                                            1

                                                                                            100

                                                                                            66

                                                                                            Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                            Organisation

                                                                                            Source survey data

                                                                                            Inference

                                                                                            From the above table it shows that 59 of the employees were willing to

                                                                                            continue in this organisation

                                                                                            FIGURE 415

                                                                                            REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                            S

                                                                                            SI No

                                                                                            W

                                                                                            Willingness to Work

                                                                                            N

                                                                                            No of Respondents

                                                                                            P

                                                                                            Percentage

                                                                                            1

                                                                                            1

                                                                                            Y

                                                                                            Yes

                                                                                            5

                                                                                            59

                                                                                            5

                                                                                            59

                                                                                            2

                                                                                            2

                                                                                            N

                                                                                            No

                                                                                            4

                                                                                            41

                                                                                            4

                                                                                            41

                                                                                            T

                                                                                            Total

                                                                                            1

                                                                                            00

                                                                                            1

                                                                                            00

                                                                                            67

                                                                                            CHI-SQUARE METHOD

                                                                                            The chi square test is one of the simplest and most widely used non-

                                                                                            parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                            if categorical data shows dependency or the two classifications are independent It can

                                                                                            also be used to make comparisons between theoretical population and actual data

                                                                                            when categories are used

                                                                                            n

                                                                                            Chi square χsup2= sum (O-E) sup2 E

                                                                                            i =1

                                                                                            Where O= observed frequency

                                                                                            E= expected frequency

                                                                                            68

                                                                                            OBSERVED FREQUENCY

                                                                                            Table 419 shows the relationship between the department and the job satisfaction

                                                                                            Over All

                                                                                            Job

                                                                                            SatisfactionHighly

                                                                                            SatisfiedSatisfied

                                                                                            Neither

                                                                                            Satisfied nor

                                                                                            Dissatisfied

                                                                                            DissatisfiedHighly

                                                                                            Dissatisfied

                                                                                            Sub

                                                                                            Total

                                                                                            Mechanical 5 6 14 3 2 30

                                                                                            Electrical 6 8 6 3 2 25

                                                                                            Production 9 13 7 4 2 35

                                                                                            Others 2 3 2 2 1 10

                                                                                            Sub Total 22 30 29 12 7 100

                                                                                            69

                                                                                            EXPECTED FREQUENCY

                                                                                            Over All

                                                                                            Job

                                                                                            SatisfactionHighly

                                                                                            SatisfiedSatisfied

                                                                                            Neither

                                                                                            Satisfied nor

                                                                                            Dissatisfied

                                                                                            DissatisfiedHighly

                                                                                            Dissatisfied

                                                                                            Sub

                                                                                            Total

                                                                                            Mechanical 7 8 9 4 2 30

                                                                                            Electrical 5 8 7 3 2 25

                                                                                            Production 8 11 10 4 2 35

                                                                                            Others 2 3 3 1 1 10

                                                                                            Sub Total 22 30 29 12 7 100

                                                                                            Null Hypothesis (Ho)

                                                                                            There is no significant difference between the department and the job satisfaction

                                                                                            Alternative Hypothesis (Ho)

                                                                                            There is significant difference between the job satisfaction

                                                                                            Co Relation

                                                                                            70

                                                                                            Chapter-V

                                                                                            CONCLUSIONS AND

                                                                                            RECOMMENDATIONS

                                                                                            71

                                                                                            CONCLUSION

                                                                                            On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                            Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                            General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                            Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                            environment of the company is very healthy The visitors feel happy after the campus

                                                                                            Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                            indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                            building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                            Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                            its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                            position by channelising these internal accruals to fund its expansion programmes

                                                                                            Working results PTL has registered a handsome and constant growth in its profits because

                                                                                            of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                            company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                            However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                            velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                            72

                                                                                            SUMMARY

                                                                                            According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                            employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                            development and having a best friend at work

                                                                                            Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                            than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                            employees may just start whistling while they work It is up to me The corporate culture or

                                                                                            financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                            that is completely in your control

                                                                                            Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                            more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                            do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                            your job to bond your best people to your company through recognition And you also must help

                                                                                            direct and motivate your core performers

                                                                                            Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                            earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                            out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                            spend time with their kids) make the most of your formal service awards with some preparation

                                                                                            and a group presentation walk around your department every day and talk to your

                                                                                            people and thank them sincerely and often

                                                                                            73

                                                                                            Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                            You do great work actually can have the opposite effect and leave your employees wondering

                                                                                            Does he have any idea what I really do around here Specific praise links individual

                                                                                            accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                            customer complaint Great work As you know we value quick resolutions of problems as

                                                                                            one of our core strategies

                                                                                            Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                            college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                            your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                            high-impact performers report that they left their last job because No one ever asked me to

                                                                                            stay

                                                                                            Forget cash

                                                                                            Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                            offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                            work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                            recognized and involved they are much less likely to keep asking about money

                                                                                            Recognize

                                                                                            Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                            largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                            at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                            much too long to recognize and you probably are losing people you do not need to

                                                                                            74

                                                                                            Recognition works

                                                                                            Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                            performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                            ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                            Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                            Learn to recognize your employees for their efforts thank them often and reward their

                                                                                            achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                            their jobs again Chances are you will work together happily ever after

                                                                                            So there is direct relation with employee satisfaction and their commitment towards the

                                                                                            organization and it is also clear from the above discussion that only monetary elements are not

                                                                                            sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                            and other moral value

                                                                                            75

                                                                                            RECOMMENDATIONS

                                                                                            PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                            minimize its cost of production With this increase in capacity utilization the total cost

                                                                                            will spread over more units thereby decreasing the per unit cost

                                                                                            PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                            period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                            equal as it will help in improving company liquidity

                                                                                            PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                            business as it accounts very less as compare to other businesses of Philips

                                                                                            Another recommendation for Mohali plant is about the HR department that is they

                                                                                            should appoint permanent and skilled workers as against casual workers which generally add

                                                                                            up to the profit of the company

                                                                                            76

                                                                                            BIBLIOGRAPHY

                                                                                            1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                            2 Monthly Journals of Philips Electronics India Ltd

                                                                                            3 Authentic Leadership Medtronic CEO Bill George

                                                                                            4 wwwindiaphilipscom

                                                                                            5 wwwwikipediacom

                                                                                            6 httpwwwemployeecommitmentcom

                                                                                            7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                            8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                            9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                            77

                                                                                            Questionnaire

                                                                                            Name __________________________________________________________

                                                                                            Age______________________________ Gender _______________________

                                                                                            Qualification _______________________ Contact No ___________________

                                                                                            Q1 In which department you are working

                                                                                            Electrical Production Mechanical Other

                                                                                            Q2 What is your working experience

                                                                                            gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                            Q3 How You like the physical Working Environment of the organization

                                                                                            Excellent Good Fair Poor Very Poor

                                                                                            Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                            Highly Dissatisfied Dissatisfied

                                                                                            Q5 Are you satisfied with your work

                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                            Highly Dissatisfied Dissatisfied

                                                                                            Q6 Are you satisfied with the career development programe of the company

                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                            Highly Dissatisfied Dissatisfied

                                                                                            Q7 Is other staff of the organization is co-operative with you

                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                            Highly Dissatisfied Dissatisfied

                                                                                            Q8 Are you satisfied with top level management

                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                            Highly Dissatisfied Dissatisfied

                                                                                            78

                                                                                            Q9 Are you satisfied with your subordinates

                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                            Highly Dissatisfied Dissatisfied

                                                                                            Q10 Are you satisfied with the nature of the Job

                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                            Highly Dissatisfied Dissatisfied

                                                                                            Q11 Do you have any Job Pressure in work

                                                                                            Yes No

                                                                                            Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                            Highly Dissatisfied Dissatisfied

                                                                                            Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                            Highly Dissatisfied Dissatisfied

                                                                                            Q14 Are you satisfied towards your salary

                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                            Highly Dissatisfied Dissatisfied

                                                                                            Q15 Are you committed towards the organisation

                                                                                            Yes No

                                                                                            Signature

                                                                                            • SSI No
                                                                                            • DDepartment
                                                                                            • NNo of Respondents
                                                                                            • PPercentage
                                                                                            • 11
                                                                                            • MMechanical
                                                                                            • 330
                                                                                            • 330
                                                                                            • 22
                                                                                            • EElectrical
                                                                                            • 225
                                                                                            • 225
                                                                                            • 33
                                                                                            • PProduction
                                                                                            • 335
                                                                                            • 335
                                                                                            • 44
                                                                                            • OOthers
                                                                                            • 110
                                                                                            • 110
                                                                                            • TTotal
                                                                                            • 1100
                                                                                            • 1100
                                                                                            • SSI No
                                                                                            • WWork Experience
                                                                                            • NNo of Respondents
                                                                                            • PPercentage
                                                                                            • 11
                                                                                            • BBelow 2 years
                                                                                            • 133
                                                                                            • 113
                                                                                            • 22
                                                                                            • 2 2ndash 4 years
                                                                                            • 330
                                                                                            • 330
                                                                                            • 33
                                                                                            • 4 4ndash 6 years
                                                                                            • 334
                                                                                            • 334
                                                                                            • 44
                                                                                            • AAbove 6 years
                                                                                            • 223
                                                                                            • 223
                                                                                            • Total
                                                                                            • 1100
                                                                                            • 1100
                                                                                            • SSI No
                                                                                            • AAmount of Work
                                                                                            • NNo of Respondents
                                                                                            • PPercentage
                                                                                            • 11
                                                                                            • HHighly satisfied
                                                                                            • 220
                                                                                            • 220
                                                                                            • 22
                                                                                            • SSatisfied
                                                                                            • 445
                                                                                            • 445
                                                                                            • 33
                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                            • 112
                                                                                            • 112
                                                                                            • 44
                                                                                            • DDissatisfied
                                                                                            • 118
                                                                                            • 118
                                                                                            • 55
                                                                                            • HHighly Dissatisfied
                                                                                            • 006
                                                                                            • 006
                                                                                            • Total
                                                                                            • 1100
                                                                                            • 1100
                                                                                            • SSI No
                                                                                            • SSatisfaction with Subordinates
                                                                                            • NNo of Respondents
                                                                                            • PPercentage
                                                                                            • 11
                                                                                            • HHighly satisfied
                                                                                            • 112
                                                                                            • 112
                                                                                            • 22
                                                                                            • SSatisfied
                                                                                            • 667
                                                                                            • 667
                                                                                            • 23
                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                            • 114
                                                                                            • 114
                                                                                            • 4
                                                                                            • DDissatisfied
                                                                                            • 007
                                                                                            • 007
                                                                                            • 55
                                                                                            • HHighly Dissatisfied
                                                                                            • 0 00
                                                                                            • 000
                                                                                            • Total
                                                                                            • 1100
                                                                                            • 1100
                                                                                            • SSI No
                                                                                            • JJob Pressure
                                                                                            • NNo of Respondents
                                                                                            • PPercentage
                                                                                            • 11
                                                                                            • YYes
                                                                                            • 772
                                                                                            • 772
                                                                                            • 22
                                                                                            • NNo
                                                                                            • 228
                                                                                            • 228
                                                                                            • TTotal
                                                                                            • 1100
                                                                                            • 1100
                                                                                            • SSI No
                                                                                            • PPayment Satisfaction
                                                                                            • NNo of Respondents
                                                                                            • PPercentage
                                                                                            • 11
                                                                                            • YYes
                                                                                            • 667
                                                                                            • 667
                                                                                            • 22
                                                                                            • NNo
                                                                                            • 333
                                                                                            • 333
                                                                                            • Total
                                                                                            • 1100
                                                                                            • 1100
                                                                                            • SSI No
                                                                                            • WWillingness to Work
                                                                                            • NNo of Respondents
                                                                                            • PPercentage
                                                                                            • 11
                                                                                            • YYes
                                                                                            • 559
                                                                                            • 559
                                                                                            • 22
                                                                                            • NNo
                                                                                            • 441
                                                                                            • 441
                                                                                            • TTotal
                                                                                            • 100
                                                                                            • 100
                                                                                              • MISSION amp VISION
                                                                                              • Mission
                                                                                              • Vision
                                                                                              • Philips Electronics India Limited
                                                                                                • SSI No
                                                                                                • WWorking Environment
                                                                                                • NNo of Respondents
                                                                                                • PPercentage
                                                                                                • 11
                                                                                                • EExcellent
                                                                                                • 112
                                                                                                • 112
                                                                                                • 22
                                                                                                • GGood
                                                                                                • 557
                                                                                                • 557
                                                                                                • 33
                                                                                                • FFair
                                                                                                • 228
                                                                                                • 228
                                                                                                • 44
                                                                                                • PPoor
                                                                                                • 003
                                                                                                • 033
                                                                                                • 55
                                                                                                • VVery Poor
                                                                                                • 000
                                                                                                • 000
                                                                                                • TTotal
                                                                                                • 1100
                                                                                                • 1100
                                                                                                • SSI No
                                                                                                • NNon-Monitory Benefits offered to Employees
                                                                                                • NNo of Respondents
                                                                                                • PPercentage
                                                                                                • 11
                                                                                                • HHighly Satisfied
                                                                                                • 114
                                                                                                • 114
                                                                                                • 22
                                                                                                • SSatisfied
                                                                                                • 554
                                                                                                • 554
                                                                                                • 33
                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                • 225
                                                                                                • 225
                                                                                                • 44
                                                                                                • DDissatisfied
                                                                                                • 005
                                                                                                • 005
                                                                                                • 55
                                                                                                • HHighly Dissatisfied
                                                                                                • 002
                                                                                                • 002
                                                                                                • Total
                                                                                                • 1100
                                                                                                • 1100
                                                                                                • SSI No
                                                                                                • CCareer Development
                                                                                                • NNo of Respondents
                                                                                                • PPercentage
                                                                                                • HHighly satisfied
                                                                                                • 112
                                                                                                • 112
                                                                                                • SSatisfied
                                                                                                • 556
                                                                                                • 556
                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                • 222
                                                                                                • 222
                                                                                                • DDissatisfied
                                                                                                • 110
                                                                                                • 110
                                                                                                • HHighly Dissatisfied
                                                                                                • 000
                                                                                                • 000
                                                                                                • Total
                                                                                                • 1100
                                                                                                • 1100
                                                                                                • SSI No
                                                                                                • CCo-operation of Workers
                                                                                                • NNo of Respondents
                                                                                                • PPercentage
                                                                                                • 11
                                                                                                • HHighly satisfied
                                                                                                • 220
                                                                                                • 220
                                                                                                • 22
                                                                                                • SSatisfied
                                                                                                • 666
                                                                                                • 666
                                                                                                • 33
                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                • 111
                                                                                                • 111
                                                                                                • 44
                                                                                                • DDissatisfied
                                                                                                • 003
                                                                                                • 003
                                                                                                • 55
                                                                                                • HHighly Dissatisfied
                                                                                                • 000
                                                                                                • 000
                                                                                                • Total
                                                                                                • 1100
                                                                                                • 1100
                                                                                                • SSI No
                                                                                                • SSatisfaction with Top Management
                                                                                                • NNo of Respondents
                                                                                                • PPercentage
                                                                                                • 11
                                                                                                • HHighly satisfied
                                                                                                • 226
                                                                                                • 226
                                                                                                • 22
                                                                                                • SSatisfied
                                                                                                • 551
                                                                                                • 551
                                                                                                • 33
                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                • 117
                                                                                                • 117
                                                                                                • 44
                                                                                                • DDissatisfied
                                                                                                • 006
                                                                                                • 006
                                                                                                • 55
                                                                                                • HHighly dissatisfied
                                                                                                • 000
                                                                                                • 000
                                                                                                • Total
                                                                                                • 1100
                                                                                                • 1100
                                                                                                • SSI No
                                                                                                • JJob Satisfaction
                                                                                                • NNo of Respondents
                                                                                                • PPercentage
                                                                                                • 11
                                                                                                • HHighly satisfied
                                                                                                • 222
                                                                                                • 222
                                                                                                • 22
                                                                                                • SSatisfied
                                                                                                • 556
                                                                                                • 556
                                                                                                • 33
                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                • 116
                                                                                                • 116
                                                                                                • 44
                                                                                                • DDissatisfied
                                                                                                • 007
                                                                                                • 007
                                                                                                • 55
                                                                                                • HHighly Dissatisfied
                                                                                                • 000
                                                                                                • 000
                                                                                                • Total
                                                                                                • 1100
                                                                                                • 1100
                                                                                                • SSI No
                                                                                                • DDevelopment of Skills and Talents
                                                                                                • NNo of Respondents
                                                                                                • PPercentage
                                                                                                • 1 1
                                                                                                • HHighly Agree
                                                                                                • 112
                                                                                                • 112
                                                                                                • 22
                                                                                                • AAgree
                                                                                                • 552
                                                                                                • 552
                                                                                                • 33
                                                                                                • NNeither Agree nor Disagree
                                                                                                • 228
                                                                                                • 228
                                                                                                • 44
                                                                                                • DDisagree
                                                                                                • 006
                                                                                                • 006
                                                                                                • 55
                                                                                                • HHighly Disagree
                                                                                                • 002
                                                                                                • 002
                                                                                                • Total
                                                                                                • 1100
                                                                                                • 1100
                                                                                                • SSI No
                                                                                                • WWelfare Facilities
                                                                                                • NNo of Respondents
                                                                                                • PPercentage
                                                                                                • 11
                                                                                                • HHighly satisfied
                                                                                                • 009
                                                                                                • 909
                                                                                                • 22
                                                                                                • SSatisfied
                                                                                                • 557
                                                                                                • 557
                                                                                                • 33
                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                • 229
                                                                                                • 229
                                                                                                • 44
                                                                                                • DDissatisfied
                                                                                                • 505
                                                                                                • 005
                                                                                                • 55
                                                                                                • HHighly Dissatisfied
                                                                                                • 000
                                                                                                • 000
                                                                                                • Total
                                                                                                • 1100
                                                                                                • 1100
                                                                                                  • SUMMARY
                                                                                                  • RECOMMENDATIONS
                                                                                                  • BIBLIOGRAPHY

                                                                                              47

                                                                                              Table 41 ndash To know the department in which employees are belongs to

                                                                                              S

                                                                                              ou rc

                                                                                              e

                                                                                              survey data

                                                                                              Inference

                                                                                              From the above table it shows that 35 of employees are belongs to

                                                                                              production department

                                                                                              FIGURE 41

                                                                                              S

                                                                                              SI No

                                                                                              D

                                                                                              Department

                                                                                              N

                                                                                              No of Respondents

                                                                                              P

                                                                                              Percentage

                                                                                              1

                                                                                              1

                                                                                              M

                                                                                              Mechanical

                                                                                              3

                                                                                              30

                                                                                              3

                                                                                              30

                                                                                              2

                                                                                              2

                                                                                              E

                                                                                              Electrical

                                                                                              2

                                                                                              25

                                                                                              2

                                                                                              25

                                                                                              3

                                                                                              3

                                                                                              P

                                                                                              Production

                                                                                              3

                                                                                              35

                                                                                              3

                                                                                              35

                                                                                              4

                                                                                              4

                                                                                              O

                                                                                              Others

                                                                                              1

                                                                                              10

                                                                                              1

                                                                                              10

                                                                                              T

                                                                                              Total

                                                                                              1

                                                                                              100

                                                                                              1

                                                                                              100

                                                                                              48

                                                                                              REPRESENTS THE DEPARTMENT

                                                                                              Table 42 ndash To know working experience of the employees

                                                                                              Source survey data

                                                                                              Inference

                                                                                              From the above table it shows that 34 of the employees have 4 ndash 6

                                                                                              years experience

                                                                                              S

                                                                                              SI No

                                                                                              W

                                                                                              Work Experience

                                                                                              N

                                                                                              No of Respondents

                                                                                              P

                                                                                              Percentage

                                                                                              1

                                                                                              1

                                                                                              B

                                                                                              Below 2 years

                                                                                              1

                                                                                              33

                                                                                              1

                                                                                              13

                                                                                              2

                                                                                              2

                                                                                              2

                                                                                              2ndash 4 years

                                                                                              3

                                                                                              30

                                                                                              3

                                                                                              30

                                                                                              3

                                                                                              3

                                                                                              4

                                                                                              4ndash 6 years

                                                                                              3

                                                                                              34

                                                                                              3

                                                                                              34

                                                                                              4

                                                                                              4

                                                                                              A

                                                                                              Above 6 years

                                                                                              2

                                                                                              23

                                                                                              2

                                                                                              23

                                                                                              T

                                                                                              otal

                                                                                              1

                                                                                              100

                                                                                              1

                                                                                              100

                                                                                              49

                                                                                              FIGURE 42

                                                                                              REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                                                                              Table 43 ndash To know the physical working environment

                                                                                              S

                                                                                              SI No

                                                                                              W

                                                                                              Working Environment

                                                                                              N

                                                                                              No of Respondents

                                                                                              P

                                                                                              Percentage

                                                                                              1

                                                                                              1

                                                                                              E

                                                                                              Excellent

                                                                                              1

                                                                                              12

                                                                                              1

                                                                                              12

                                                                                              2

                                                                                              2

                                                                                              G

                                                                                              Good

                                                                                              5

                                                                                              57

                                                                                              5

                                                                                              57

                                                                                              3

                                                                                              3

                                                                                              F

                                                                                              Fair

                                                                                              2

                                                                                              28

                                                                                              2

                                                                                              28

                                                                                              4

                                                                                              4

                                                                                              P

                                                                                              Poor

                                                                                              0

                                                                                              03

                                                                                              0

                                                                                              33

                                                                                              5

                                                                                              5

                                                                                              V

                                                                                              Very Poor

                                                                                              0

                                                                                              00

                                                                                              0

                                                                                              00

                                                                                              T

                                                                                              Total

                                                                                              1

                                                                                              100

                                                                                              1

                                                                                              100

                                                                                              Source survey data

                                                                                              Inference

                                                                                              From the above table it shows that 57 of the employees were feeling good about the working environment

                                                                                              50

                                                                                              FIGURE 43

                                                                                              REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                                                              51

                                                                                              Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                                                              S

                                                                                              SI No

                                                                                              N

                                                                                              Non-Monitory Benefits offered

                                                                                              to Employees

                                                                                              N

                                                                                              No of Respondents

                                                                                              P

                                                                                              Percentage

                                                                                              1

                                                                                              1

                                                                                              H

                                                                                              Highly Satisfied

                                                                                              1

                                                                                              14

                                                                                              1

                                                                                              14

                                                                                              2

                                                                                              2

                                                                                              S

                                                                                              Satisfied

                                                                                              5

                                                                                              54

                                                                                              5

                                                                                              54

                                                                                              3

                                                                                              3

                                                                                              N

                                                                                              Neither Satisfied nor Dissatisfied

                                                                                              2

                                                                                              25

                                                                                              2

                                                                                              25

                                                                                              4

                                                                                              4

                                                                                              D

                                                                                              Dissatisfied

                                                                                              0

                                                                                              05

                                                                                              0

                                                                                              05

                                                                                              5

                                                                                              5

                                                                                              H

                                                                                              Highly Dissatisfied

                                                                                              0

                                                                                              02

                                                                                              0

                                                                                              02

                                                                                              Total 1

                                                                                              100

                                                                                              1

                                                                                              100

                                                                                              Source survey data

                                                                                              Inference

                                                                                              From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                                                              FIGURE 44

                                                                                              REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                                                              52

                                                                                              Table 45 ndash To know the satisfaction level of respondents towards the work

                                                                                              assigned

                                                                                              Source survey dataInference

                                                                                              From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                                                              FIGURE 45

                                                                                              S

                                                                                              SI No

                                                                                              A

                                                                                              Amount of Work

                                                                                              N

                                                                                              No of Respondents

                                                                                              P

                                                                                              Percentage

                                                                                              1

                                                                                              1

                                                                                              H

                                                                                              Highly satisfied

                                                                                              2

                                                                                              20

                                                                                              2

                                                                                              20

                                                                                              2

                                                                                              2

                                                                                              S

                                                                                              Satisfied

                                                                                              4

                                                                                              45

                                                                                              4

                                                                                              45

                                                                                              3

                                                                                              3

                                                                                              N

                                                                                              Neither Satisfied nor Dissatisfied

                                                                                              1

                                                                                              12

                                                                                              1

                                                                                              12

                                                                                              4

                                                                                              4

                                                                                              D

                                                                                              Dissatisfied

                                                                                              1

                                                                                              18

                                                                                              1

                                                                                              18

                                                                                              5

                                                                                              5

                                                                                              H

                                                                                              Highly Dissatisfied

                                                                                              0

                                                                                              06

                                                                                              0

                                                                                              06

                                                                                              Total 1

                                                                                              100

                                                                                              1

                                                                                              100

                                                                                              53

                                                                                              REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                                                              54

                                                                                              Table 46 ndash Opinion about the career development programme in their organisation

                                                                                              S

                                                                                              SI No

                                                                                              C

                                                                                              Career Development

                                                                                              N

                                                                                              No of Respondents

                                                                                              P

                                                                                              Percentage

                                                                                              H

                                                                                              Highly satisfied

                                                                                              1

                                                                                              12

                                                                                              1

                                                                                              12

                                                                                              S

                                                                                              Satisfied

                                                                                              5

                                                                                              56

                                                                                              5

                                                                                              56

                                                                                              N

                                                                                              Neither Satisfied nor Dissatisfied

                                                                                              2

                                                                                              22

                                                                                              2

                                                                                              22

                                                                                              D

                                                                                              Dissatisfied

                                                                                              1

                                                                                              10

                                                                                              1

                                                                                              10

                                                                                              H

                                                                                              Highly Dissatisfied

                                                                                              0

                                                                                              00

                                                                                              0

                                                                                              00

                                                                                              Total 1

                                                                                              100

                                                                                              1

                                                                                              100

                                                                                              Source survey data

                                                                                              Inference

                                                                                              From the above table it shows that 56 of the employees were satisfied

                                                                                              with the opinion about the carrier development programme in their organisation

                                                                                              FIGURE 46

                                                                                              REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                                                              PROGRAMME IN THEIR ORGANISATION

                                                                                              55

                                                                                              Table 47 ndash To know the cooperation of co-workers

                                                                                              S

                                                                                              SI No

                                                                                              C

                                                                                              Co-operation of Workers

                                                                                              N

                                                                                              No of Respondents

                                                                                              P

                                                                                              Percentage

                                                                                              1

                                                                                              1

                                                                                              H

                                                                                              Highly satisfied

                                                                                              2

                                                                                              20

                                                                                              2

                                                                                              20

                                                                                              2

                                                                                              2

                                                                                              S

                                                                                              Satisfied

                                                                                              6

                                                                                              66

                                                                                              6

                                                                                              66

                                                                                              3

                                                                                              3

                                                                                              N

                                                                                              Neither Satisfied nor Dissatisfied

                                                                                              1

                                                                                              11

                                                                                              1

                                                                                              11

                                                                                              4

                                                                                              4

                                                                                              D

                                                                                              Dissatisfied

                                                                                              0

                                                                                              03

                                                                                              0

                                                                                              03

                                                                                              5

                                                                                              5

                                                                                              H

                                                                                              Highly Dissatisfied

                                                                                              0

                                                                                              00

                                                                                              0

                                                                                              00

                                                                                              Total 1

                                                                                              100

                                                                                              1

                                                                                              100

                                                                                              Source survey data

                                                                                              Inference

                                                                                              From the above table it shows that 66 of the employees were satisfied

                                                                                              with the cooperation of co-workers

                                                                                              FIGURE 47

                                                                                              56

                                                                                              REPRESENTS THE COOPERATION OF CO-WORKERS

                                                                                              57

                                                                                              Table 48 ndash To know the satisfaction of Respondents with top management

                                                                                              S

                                                                                              SI No

                                                                                              S

                                                                                              Satisfaction with Top

                                                                                              Management

                                                                                              N

                                                                                              No of Respondents

                                                                                              P

                                                                                              Percentage

                                                                                              1

                                                                                              1

                                                                                              H

                                                                                              Highly satisfied

                                                                                              2

                                                                                              26

                                                                                              2

                                                                                              26

                                                                                              2

                                                                                              2

                                                                                              S

                                                                                              Satisfied

                                                                                              5

                                                                                              51

                                                                                              5

                                                                                              51

                                                                                              3

                                                                                              3

                                                                                              N

                                                                                              Neither Satisfied nor Dissatisfied

                                                                                              1

                                                                                              17

                                                                                              1

                                                                                              17

                                                                                              4

                                                                                              4

                                                                                              D

                                                                                              Dissatisfied

                                                                                              0

                                                                                              06

                                                                                              0

                                                                                              06

                                                                                              5

                                                                                              5

                                                                                              H

                                                                                              Highly dissatisfied

                                                                                              0

                                                                                              00

                                                                                              0

                                                                                              00

                                                                                              Total 1

                                                                                              100

                                                                                              1

                                                                                              100

                                                                                              Source survey data

                                                                                              Inference

                                                                                              From the above table it shows that 51 of the employees were satisfied with the top management

                                                                                              FIGURE 48

                                                                                              58

                                                                                              REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                                              Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                                              Source survey data

                                                                                              Inference

                                                                                              From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                                              S

                                                                                              SI

                                                                                              No

                                                                                              S

                                                                                              Satisfaction with Subordinates

                                                                                              N

                                                                                              No of Respondents

                                                                                              P

                                                                                              Percentage

                                                                                              1

                                                                                              1

                                                                                              H

                                                                                              Highly satisfied

                                                                                              1

                                                                                              12

                                                                                              1

                                                                                              12

                                                                                              2

                                                                                              2

                                                                                              S

                                                                                              Satisfied

                                                                                              6

                                                                                              67

                                                                                              6

                                                                                              67

                                                                                              2

                                                                                              3

                                                                                              N

                                                                                              Neither Satisfied nor Dissatisfied

                                                                                              1

                                                                                              14

                                                                                              1

                                                                                              14

                                                                                              4

                                                                                              D

                                                                                              Dissatisfied

                                                                                              0

                                                                                              07

                                                                                              0

                                                                                              07

                                                                                              5

                                                                                              5

                                                                                              H

                                                                                              Highly Dissatisfied

                                                                                              0

                                                                                              00

                                                                                              0

                                                                                              00

                                                                                              Total 1

                                                                                              100

                                                                                              1

                                                                                              100

                                                                                              59

                                                                                              FIGURE 49

                                                                                              REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                                              60

                                                                                              Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                                              S

                                                                                              SI No

                                                                                              J

                                                                                              Job Satisfaction

                                                                                              N

                                                                                              No of Respondents

                                                                                              P

                                                                                              Percentage

                                                                                              1

                                                                                              1

                                                                                              H

                                                                                              Highly satisfied

                                                                                              2

                                                                                              22

                                                                                              2

                                                                                              22

                                                                                              2

                                                                                              2

                                                                                              S

                                                                                              Satisfied

                                                                                              5

                                                                                              56

                                                                                              5

                                                                                              56

                                                                                              3

                                                                                              3

                                                                                              N

                                                                                              Neither Satisfied nor Dissatisfied

                                                                                              1

                                                                                              16

                                                                                              1

                                                                                              16

                                                                                              4

                                                                                              4

                                                                                              D

                                                                                              Dissatisfied

                                                                                              0

                                                                                              07

                                                                                              0

                                                                                              07

                                                                                              5

                                                                                              5

                                                                                              H

                                                                                              Highly Dissatisfied

                                                                                              0

                                                                                              00

                                                                                              0

                                                                                              00

                                                                                              Total 1

                                                                                              100

                                                                                              1

                                                                                              100

                                                                                              Source survey dataInference

                                                                                              From the above table it shows that 56 of the employees were satisfied with their job

                                                                                              FIGURE 410

                                                                                              61

                                                                                              REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                                              Table 411 ndash To know whether there is any job pressure in their work

                                                                                              Source survey data

                                                                                              Inference

                                                                                              From the above table it shows that 72 of employees said there is job pressure in their work

                                                                                              FIGURE 411

                                                                                              REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                                              S

                                                                                              SI No

                                                                                              J

                                                                                              Job Pressure

                                                                                              N

                                                                                              No of Respondents

                                                                                              P

                                                                                              Percentage

                                                                                              1

                                                                                              1

                                                                                              Y

                                                                                              Yes

                                                                                              7

                                                                                              72

                                                                                              7

                                                                                              72

                                                                                              2

                                                                                              2

                                                                                              N

                                                                                              No

                                                                                              2

                                                                                              28

                                                                                              2

                                                                                              28

                                                                                              T

                                                                                              Total

                                                                                              1

                                                                                              100

                                                                                              1

                                                                                              100

                                                                                              62

                                                                                              Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                                              amp talents

                                                                                              S

                                                                                              SI No

                                                                                              D

                                                                                              Development of Skills and

                                                                                              Talents

                                                                                              N

                                                                                              No of Respondents

                                                                                              P

                                                                                              Percentage

                                                                                              1

                                                                                              1

                                                                                              H

                                                                                              Highly Agree

                                                                                              1

                                                                                              12

                                                                                              1

                                                                                              12

                                                                                              2

                                                                                              2

                                                                                              A

                                                                                              Agree

                                                                                              5

                                                                                              52

                                                                                              5

                                                                                              52

                                                                                              3

                                                                                              3

                                                                                              N

                                                                                              Neither Agree nor Disagree

                                                                                              2

                                                                                              28

                                                                                              2

                                                                                              28

                                                                                              4

                                                                                              4

                                                                                              D

                                                                                              Disagree

                                                                                              0

                                                                                              06

                                                                                              0

                                                                                              06

                                                                                              5

                                                                                              5

                                                                                              H

                                                                                              Highly Disagree

                                                                                              0

                                                                                              02

                                                                                              0

                                                                                              02

                                                                                              Total 1

                                                                                              100

                                                                                              1

                                                                                              100

                                                                                              Source survey data

                                                                                              Inference

                                                                                              From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                                              63

                                                                                              FIRGURE 412

                                                                                              REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                                              64

                                                                                              Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                                              S

                                                                                              SI No

                                                                                              W

                                                                                              Welfare Facilities

                                                                                              N

                                                                                              No of Respondents

                                                                                              P

                                                                                              Percentage

                                                                                              1

                                                                                              1

                                                                                              H

                                                                                              Highly satisfied

                                                                                              0

                                                                                              09

                                                                                              9

                                                                                              09

                                                                                              2

                                                                                              2

                                                                                              S

                                                                                              Satisfied

                                                                                              5

                                                                                              57

                                                                                              5

                                                                                              57

                                                                                              3

                                                                                              3

                                                                                              N

                                                                                              Neither Satisfied nor Dissatisfied

                                                                                              2

                                                                                              29

                                                                                              2

                                                                                              29

                                                                                              4

                                                                                              4

                                                                                              D

                                                                                              Dissatisfied

                                                                                              5

                                                                                              05

                                                                                              0

                                                                                              05

                                                                                              5

                                                                                              5

                                                                                              H

                                                                                              Highly Dissatisfied

                                                                                              0

                                                                                              00

                                                                                              0

                                                                                              00

                                                                                              Total 1

                                                                                              100

                                                                                              1

                                                                                              100

                                                                                              Source survey data

                                                                                              Inference

                                                                                              From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                                              FIGURE 413

                                                                                              REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                                              65

                                                                                              Table 414 ndash To know the employee satisfaction towards the salary

                                                                                              Source survey data

                                                                                              Inference

                                                                                              From the above table it shows that 67 of the employees were satisfied

                                                                                              with their salary

                                                                                              FIGURE 414

                                                                                              REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                                              S

                                                                                              SI No

                                                                                              P

                                                                                              Payment Satisfaction

                                                                                              N

                                                                                              No of Respondents

                                                                                              P

                                                                                              Percentage

                                                                                              1

                                                                                              1

                                                                                              Y

                                                                                              Yes

                                                                                              6

                                                                                              67

                                                                                              6

                                                                                              67

                                                                                              2

                                                                                              2

                                                                                              N

                                                                                              No

                                                                                              3

                                                                                              33

                                                                                              3

                                                                                              33

                                                                                              T

                                                                                              otal

                                                                                              1

                                                                                              100

                                                                                              1

                                                                                              100

                                                                                              66

                                                                                              Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                              Organisation

                                                                                              Source survey data

                                                                                              Inference

                                                                                              From the above table it shows that 59 of the employees were willing to

                                                                                              continue in this organisation

                                                                                              FIGURE 415

                                                                                              REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                              S

                                                                                              SI No

                                                                                              W

                                                                                              Willingness to Work

                                                                                              N

                                                                                              No of Respondents

                                                                                              P

                                                                                              Percentage

                                                                                              1

                                                                                              1

                                                                                              Y

                                                                                              Yes

                                                                                              5

                                                                                              59

                                                                                              5

                                                                                              59

                                                                                              2

                                                                                              2

                                                                                              N

                                                                                              No

                                                                                              4

                                                                                              41

                                                                                              4

                                                                                              41

                                                                                              T

                                                                                              Total

                                                                                              1

                                                                                              00

                                                                                              1

                                                                                              00

                                                                                              67

                                                                                              CHI-SQUARE METHOD

                                                                                              The chi square test is one of the simplest and most widely used non-

                                                                                              parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                              if categorical data shows dependency or the two classifications are independent It can

                                                                                              also be used to make comparisons between theoretical population and actual data

                                                                                              when categories are used

                                                                                              n

                                                                                              Chi square χsup2= sum (O-E) sup2 E

                                                                                              i =1

                                                                                              Where O= observed frequency

                                                                                              E= expected frequency

                                                                                              68

                                                                                              OBSERVED FREQUENCY

                                                                                              Table 419 shows the relationship between the department and the job satisfaction

                                                                                              Over All

                                                                                              Job

                                                                                              SatisfactionHighly

                                                                                              SatisfiedSatisfied

                                                                                              Neither

                                                                                              Satisfied nor

                                                                                              Dissatisfied

                                                                                              DissatisfiedHighly

                                                                                              Dissatisfied

                                                                                              Sub

                                                                                              Total

                                                                                              Mechanical 5 6 14 3 2 30

                                                                                              Electrical 6 8 6 3 2 25

                                                                                              Production 9 13 7 4 2 35

                                                                                              Others 2 3 2 2 1 10

                                                                                              Sub Total 22 30 29 12 7 100

                                                                                              69

                                                                                              EXPECTED FREQUENCY

                                                                                              Over All

                                                                                              Job

                                                                                              SatisfactionHighly

                                                                                              SatisfiedSatisfied

                                                                                              Neither

                                                                                              Satisfied nor

                                                                                              Dissatisfied

                                                                                              DissatisfiedHighly

                                                                                              Dissatisfied

                                                                                              Sub

                                                                                              Total

                                                                                              Mechanical 7 8 9 4 2 30

                                                                                              Electrical 5 8 7 3 2 25

                                                                                              Production 8 11 10 4 2 35

                                                                                              Others 2 3 3 1 1 10

                                                                                              Sub Total 22 30 29 12 7 100

                                                                                              Null Hypothesis (Ho)

                                                                                              There is no significant difference between the department and the job satisfaction

                                                                                              Alternative Hypothesis (Ho)

                                                                                              There is significant difference between the job satisfaction

                                                                                              Co Relation

                                                                                              70

                                                                                              Chapter-V

                                                                                              CONCLUSIONS AND

                                                                                              RECOMMENDATIONS

                                                                                              71

                                                                                              CONCLUSION

                                                                                              On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                              Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                              General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                              Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                              environment of the company is very healthy The visitors feel happy after the campus

                                                                                              Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                              indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                              building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                              Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                              its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                              position by channelising these internal accruals to fund its expansion programmes

                                                                                              Working results PTL has registered a handsome and constant growth in its profits because

                                                                                              of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                              company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                              However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                              velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                              72

                                                                                              SUMMARY

                                                                                              According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                              employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                              development and having a best friend at work

                                                                                              Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                              than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                              employees may just start whistling while they work It is up to me The corporate culture or

                                                                                              financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                              that is completely in your control

                                                                                              Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                              more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                              do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                              your job to bond your best people to your company through recognition And you also must help

                                                                                              direct and motivate your core performers

                                                                                              Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                              earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                              out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                              spend time with their kids) make the most of your formal service awards with some preparation

                                                                                              and a group presentation walk around your department every day and talk to your

                                                                                              people and thank them sincerely and often

                                                                                              73

                                                                                              Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                              You do great work actually can have the opposite effect and leave your employees wondering

                                                                                              Does he have any idea what I really do around here Specific praise links individual

                                                                                              accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                              customer complaint Great work As you know we value quick resolutions of problems as

                                                                                              one of our core strategies

                                                                                              Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                              college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                              your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                              high-impact performers report that they left their last job because No one ever asked me to

                                                                                              stay

                                                                                              Forget cash

                                                                                              Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                              offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                              work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                              recognized and involved they are much less likely to keep asking about money

                                                                                              Recognize

                                                                                              Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                              largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                              at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                              much too long to recognize and you probably are losing people you do not need to

                                                                                              74

                                                                                              Recognition works

                                                                                              Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                              performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                              ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                              Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                              Learn to recognize your employees for their efforts thank them often and reward their

                                                                                              achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                              their jobs again Chances are you will work together happily ever after

                                                                                              So there is direct relation with employee satisfaction and their commitment towards the

                                                                                              organization and it is also clear from the above discussion that only monetary elements are not

                                                                                              sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                              and other moral value

                                                                                              75

                                                                                              RECOMMENDATIONS

                                                                                              PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                              minimize its cost of production With this increase in capacity utilization the total cost

                                                                                              will spread over more units thereby decreasing the per unit cost

                                                                                              PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                              period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                              equal as it will help in improving company liquidity

                                                                                              PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                              business as it accounts very less as compare to other businesses of Philips

                                                                                              Another recommendation for Mohali plant is about the HR department that is they

                                                                                              should appoint permanent and skilled workers as against casual workers which generally add

                                                                                              up to the profit of the company

                                                                                              76

                                                                                              BIBLIOGRAPHY

                                                                                              1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                              2 Monthly Journals of Philips Electronics India Ltd

                                                                                              3 Authentic Leadership Medtronic CEO Bill George

                                                                                              4 wwwindiaphilipscom

                                                                                              5 wwwwikipediacom

                                                                                              6 httpwwwemployeecommitmentcom

                                                                                              7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                              8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                              9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                              77

                                                                                              Questionnaire

                                                                                              Name __________________________________________________________

                                                                                              Age______________________________ Gender _______________________

                                                                                              Qualification _______________________ Contact No ___________________

                                                                                              Q1 In which department you are working

                                                                                              Electrical Production Mechanical Other

                                                                                              Q2 What is your working experience

                                                                                              gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                              Q3 How You like the physical Working Environment of the organization

                                                                                              Excellent Good Fair Poor Very Poor

                                                                                              Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                              Highly Dissatisfied Dissatisfied

                                                                                              Q5 Are you satisfied with your work

                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                              Highly Dissatisfied Dissatisfied

                                                                                              Q6 Are you satisfied with the career development programe of the company

                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                              Highly Dissatisfied Dissatisfied

                                                                                              Q7 Is other staff of the organization is co-operative with you

                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                              Highly Dissatisfied Dissatisfied

                                                                                              Q8 Are you satisfied with top level management

                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                              Highly Dissatisfied Dissatisfied

                                                                                              78

                                                                                              Q9 Are you satisfied with your subordinates

                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                              Highly Dissatisfied Dissatisfied

                                                                                              Q10 Are you satisfied with the nature of the Job

                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                              Highly Dissatisfied Dissatisfied

                                                                                              Q11 Do you have any Job Pressure in work

                                                                                              Yes No

                                                                                              Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                              Highly Dissatisfied Dissatisfied

                                                                                              Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                              Highly Dissatisfied Dissatisfied

                                                                                              Q14 Are you satisfied towards your salary

                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                              Highly Dissatisfied Dissatisfied

                                                                                              Q15 Are you committed towards the organisation

                                                                                              Yes No

                                                                                              Signature

                                                                                              • SSI No
                                                                                              • DDepartment
                                                                                              • NNo of Respondents
                                                                                              • PPercentage
                                                                                              • 11
                                                                                              • MMechanical
                                                                                              • 330
                                                                                              • 330
                                                                                              • 22
                                                                                              • EElectrical
                                                                                              • 225
                                                                                              • 225
                                                                                              • 33
                                                                                              • PProduction
                                                                                              • 335
                                                                                              • 335
                                                                                              • 44
                                                                                              • OOthers
                                                                                              • 110
                                                                                              • 110
                                                                                              • TTotal
                                                                                              • 1100
                                                                                              • 1100
                                                                                              • SSI No
                                                                                              • WWork Experience
                                                                                              • NNo of Respondents
                                                                                              • PPercentage
                                                                                              • 11
                                                                                              • BBelow 2 years
                                                                                              • 133
                                                                                              • 113
                                                                                              • 22
                                                                                              • 2 2ndash 4 years
                                                                                              • 330
                                                                                              • 330
                                                                                              • 33
                                                                                              • 4 4ndash 6 years
                                                                                              • 334
                                                                                              • 334
                                                                                              • 44
                                                                                              • AAbove 6 years
                                                                                              • 223
                                                                                              • 223
                                                                                              • Total
                                                                                              • 1100
                                                                                              • 1100
                                                                                              • SSI No
                                                                                              • AAmount of Work
                                                                                              • NNo of Respondents
                                                                                              • PPercentage
                                                                                              • 11
                                                                                              • HHighly satisfied
                                                                                              • 220
                                                                                              • 220
                                                                                              • 22
                                                                                              • SSatisfied
                                                                                              • 445
                                                                                              • 445
                                                                                              • 33
                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                              • 112
                                                                                              • 112
                                                                                              • 44
                                                                                              • DDissatisfied
                                                                                              • 118
                                                                                              • 118
                                                                                              • 55
                                                                                              • HHighly Dissatisfied
                                                                                              • 006
                                                                                              • 006
                                                                                              • Total
                                                                                              • 1100
                                                                                              • 1100
                                                                                              • SSI No
                                                                                              • SSatisfaction with Subordinates
                                                                                              • NNo of Respondents
                                                                                              • PPercentage
                                                                                              • 11
                                                                                              • HHighly satisfied
                                                                                              • 112
                                                                                              • 112
                                                                                              • 22
                                                                                              • SSatisfied
                                                                                              • 667
                                                                                              • 667
                                                                                              • 23
                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                              • 114
                                                                                              • 114
                                                                                              • 4
                                                                                              • DDissatisfied
                                                                                              • 007
                                                                                              • 007
                                                                                              • 55
                                                                                              • HHighly Dissatisfied
                                                                                              • 0 00
                                                                                              • 000
                                                                                              • Total
                                                                                              • 1100
                                                                                              • 1100
                                                                                              • SSI No
                                                                                              • JJob Pressure
                                                                                              • NNo of Respondents
                                                                                              • PPercentage
                                                                                              • 11
                                                                                              • YYes
                                                                                              • 772
                                                                                              • 772
                                                                                              • 22
                                                                                              • NNo
                                                                                              • 228
                                                                                              • 228
                                                                                              • TTotal
                                                                                              • 1100
                                                                                              • 1100
                                                                                              • SSI No
                                                                                              • PPayment Satisfaction
                                                                                              • NNo of Respondents
                                                                                              • PPercentage
                                                                                              • 11
                                                                                              • YYes
                                                                                              • 667
                                                                                              • 667
                                                                                              • 22
                                                                                              • NNo
                                                                                              • 333
                                                                                              • 333
                                                                                              • Total
                                                                                              • 1100
                                                                                              • 1100
                                                                                              • SSI No
                                                                                              • WWillingness to Work
                                                                                              • NNo of Respondents
                                                                                              • PPercentage
                                                                                              • 11
                                                                                              • YYes
                                                                                              • 559
                                                                                              • 559
                                                                                              • 22
                                                                                              • NNo
                                                                                              • 441
                                                                                              • 441
                                                                                              • TTotal
                                                                                              • 100
                                                                                              • 100
                                                                                                • MISSION amp VISION
                                                                                                • Mission
                                                                                                • Vision
                                                                                                • Philips Electronics India Limited
                                                                                                  • SSI No
                                                                                                  • WWorking Environment
                                                                                                  • NNo of Respondents
                                                                                                  • PPercentage
                                                                                                  • 11
                                                                                                  • EExcellent
                                                                                                  • 112
                                                                                                  • 112
                                                                                                  • 22
                                                                                                  • GGood
                                                                                                  • 557
                                                                                                  • 557
                                                                                                  • 33
                                                                                                  • FFair
                                                                                                  • 228
                                                                                                  • 228
                                                                                                  • 44
                                                                                                  • PPoor
                                                                                                  • 003
                                                                                                  • 033
                                                                                                  • 55
                                                                                                  • VVery Poor
                                                                                                  • 000
                                                                                                  • 000
                                                                                                  • TTotal
                                                                                                  • 1100
                                                                                                  • 1100
                                                                                                  • SSI No
                                                                                                  • NNon-Monitory Benefits offered to Employees
                                                                                                  • NNo of Respondents
                                                                                                  • PPercentage
                                                                                                  • 11
                                                                                                  • HHighly Satisfied
                                                                                                  • 114
                                                                                                  • 114
                                                                                                  • 22
                                                                                                  • SSatisfied
                                                                                                  • 554
                                                                                                  • 554
                                                                                                  • 33
                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                  • 225
                                                                                                  • 225
                                                                                                  • 44
                                                                                                  • DDissatisfied
                                                                                                  • 005
                                                                                                  • 005
                                                                                                  • 55
                                                                                                  • HHighly Dissatisfied
                                                                                                  • 002
                                                                                                  • 002
                                                                                                  • Total
                                                                                                  • 1100
                                                                                                  • 1100
                                                                                                  • SSI No
                                                                                                  • CCareer Development
                                                                                                  • NNo of Respondents
                                                                                                  • PPercentage
                                                                                                  • HHighly satisfied
                                                                                                  • 112
                                                                                                  • 112
                                                                                                  • SSatisfied
                                                                                                  • 556
                                                                                                  • 556
                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                  • 222
                                                                                                  • 222
                                                                                                  • DDissatisfied
                                                                                                  • 110
                                                                                                  • 110
                                                                                                  • HHighly Dissatisfied
                                                                                                  • 000
                                                                                                  • 000
                                                                                                  • Total
                                                                                                  • 1100
                                                                                                  • 1100
                                                                                                  • SSI No
                                                                                                  • CCo-operation of Workers
                                                                                                  • NNo of Respondents
                                                                                                  • PPercentage
                                                                                                  • 11
                                                                                                  • HHighly satisfied
                                                                                                  • 220
                                                                                                  • 220
                                                                                                  • 22
                                                                                                  • SSatisfied
                                                                                                  • 666
                                                                                                  • 666
                                                                                                  • 33
                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                  • 111
                                                                                                  • 111
                                                                                                  • 44
                                                                                                  • DDissatisfied
                                                                                                  • 003
                                                                                                  • 003
                                                                                                  • 55
                                                                                                  • HHighly Dissatisfied
                                                                                                  • 000
                                                                                                  • 000
                                                                                                  • Total
                                                                                                  • 1100
                                                                                                  • 1100
                                                                                                  • SSI No
                                                                                                  • SSatisfaction with Top Management
                                                                                                  • NNo of Respondents
                                                                                                  • PPercentage
                                                                                                  • 11
                                                                                                  • HHighly satisfied
                                                                                                  • 226
                                                                                                  • 226
                                                                                                  • 22
                                                                                                  • SSatisfied
                                                                                                  • 551
                                                                                                  • 551
                                                                                                  • 33
                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                  • 117
                                                                                                  • 117
                                                                                                  • 44
                                                                                                  • DDissatisfied
                                                                                                  • 006
                                                                                                  • 006
                                                                                                  • 55
                                                                                                  • HHighly dissatisfied
                                                                                                  • 000
                                                                                                  • 000
                                                                                                  • Total
                                                                                                  • 1100
                                                                                                  • 1100
                                                                                                  • SSI No
                                                                                                  • JJob Satisfaction
                                                                                                  • NNo of Respondents
                                                                                                  • PPercentage
                                                                                                  • 11
                                                                                                  • HHighly satisfied
                                                                                                  • 222
                                                                                                  • 222
                                                                                                  • 22
                                                                                                  • SSatisfied
                                                                                                  • 556
                                                                                                  • 556
                                                                                                  • 33
                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                  • 116
                                                                                                  • 116
                                                                                                  • 44
                                                                                                  • DDissatisfied
                                                                                                  • 007
                                                                                                  • 007
                                                                                                  • 55
                                                                                                  • HHighly Dissatisfied
                                                                                                  • 000
                                                                                                  • 000
                                                                                                  • Total
                                                                                                  • 1100
                                                                                                  • 1100
                                                                                                  • SSI No
                                                                                                  • DDevelopment of Skills and Talents
                                                                                                  • NNo of Respondents
                                                                                                  • PPercentage
                                                                                                  • 1 1
                                                                                                  • HHighly Agree
                                                                                                  • 112
                                                                                                  • 112
                                                                                                  • 22
                                                                                                  • AAgree
                                                                                                  • 552
                                                                                                  • 552
                                                                                                  • 33
                                                                                                  • NNeither Agree nor Disagree
                                                                                                  • 228
                                                                                                  • 228
                                                                                                  • 44
                                                                                                  • DDisagree
                                                                                                  • 006
                                                                                                  • 006
                                                                                                  • 55
                                                                                                  • HHighly Disagree
                                                                                                  • 002
                                                                                                  • 002
                                                                                                  • Total
                                                                                                  • 1100
                                                                                                  • 1100
                                                                                                  • SSI No
                                                                                                  • WWelfare Facilities
                                                                                                  • NNo of Respondents
                                                                                                  • PPercentage
                                                                                                  • 11
                                                                                                  • HHighly satisfied
                                                                                                  • 009
                                                                                                  • 909
                                                                                                  • 22
                                                                                                  • SSatisfied
                                                                                                  • 557
                                                                                                  • 557
                                                                                                  • 33
                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                  • 229
                                                                                                  • 229
                                                                                                  • 44
                                                                                                  • DDissatisfied
                                                                                                  • 505
                                                                                                  • 005
                                                                                                  • 55
                                                                                                  • HHighly Dissatisfied
                                                                                                  • 000
                                                                                                  • 000
                                                                                                  • Total
                                                                                                  • 1100
                                                                                                  • 1100
                                                                                                    • SUMMARY
                                                                                                    • RECOMMENDATIONS
                                                                                                    • BIBLIOGRAPHY

                                                                                                48

                                                                                                REPRESENTS THE DEPARTMENT

                                                                                                Table 42 ndash To know working experience of the employees

                                                                                                Source survey data

                                                                                                Inference

                                                                                                From the above table it shows that 34 of the employees have 4 ndash 6

                                                                                                years experience

                                                                                                S

                                                                                                SI No

                                                                                                W

                                                                                                Work Experience

                                                                                                N

                                                                                                No of Respondents

                                                                                                P

                                                                                                Percentage

                                                                                                1

                                                                                                1

                                                                                                B

                                                                                                Below 2 years

                                                                                                1

                                                                                                33

                                                                                                1

                                                                                                13

                                                                                                2

                                                                                                2

                                                                                                2

                                                                                                2ndash 4 years

                                                                                                3

                                                                                                30

                                                                                                3

                                                                                                30

                                                                                                3

                                                                                                3

                                                                                                4

                                                                                                4ndash 6 years

                                                                                                3

                                                                                                34

                                                                                                3

                                                                                                34

                                                                                                4

                                                                                                4

                                                                                                A

                                                                                                Above 6 years

                                                                                                2

                                                                                                23

                                                                                                2

                                                                                                23

                                                                                                T

                                                                                                otal

                                                                                                1

                                                                                                100

                                                                                                1

                                                                                                100

                                                                                                49

                                                                                                FIGURE 42

                                                                                                REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                                                                                Table 43 ndash To know the physical working environment

                                                                                                S

                                                                                                SI No

                                                                                                W

                                                                                                Working Environment

                                                                                                N

                                                                                                No of Respondents

                                                                                                P

                                                                                                Percentage

                                                                                                1

                                                                                                1

                                                                                                E

                                                                                                Excellent

                                                                                                1

                                                                                                12

                                                                                                1

                                                                                                12

                                                                                                2

                                                                                                2

                                                                                                G

                                                                                                Good

                                                                                                5

                                                                                                57

                                                                                                5

                                                                                                57

                                                                                                3

                                                                                                3

                                                                                                F

                                                                                                Fair

                                                                                                2

                                                                                                28

                                                                                                2

                                                                                                28

                                                                                                4

                                                                                                4

                                                                                                P

                                                                                                Poor

                                                                                                0

                                                                                                03

                                                                                                0

                                                                                                33

                                                                                                5

                                                                                                5

                                                                                                V

                                                                                                Very Poor

                                                                                                0

                                                                                                00

                                                                                                0

                                                                                                00

                                                                                                T

                                                                                                Total

                                                                                                1

                                                                                                100

                                                                                                1

                                                                                                100

                                                                                                Source survey data

                                                                                                Inference

                                                                                                From the above table it shows that 57 of the employees were feeling good about the working environment

                                                                                                50

                                                                                                FIGURE 43

                                                                                                REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                                                                51

                                                                                                Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                                                                S

                                                                                                SI No

                                                                                                N

                                                                                                Non-Monitory Benefits offered

                                                                                                to Employees

                                                                                                N

                                                                                                No of Respondents

                                                                                                P

                                                                                                Percentage

                                                                                                1

                                                                                                1

                                                                                                H

                                                                                                Highly Satisfied

                                                                                                1

                                                                                                14

                                                                                                1

                                                                                                14

                                                                                                2

                                                                                                2

                                                                                                S

                                                                                                Satisfied

                                                                                                5

                                                                                                54

                                                                                                5

                                                                                                54

                                                                                                3

                                                                                                3

                                                                                                N

                                                                                                Neither Satisfied nor Dissatisfied

                                                                                                2

                                                                                                25

                                                                                                2

                                                                                                25

                                                                                                4

                                                                                                4

                                                                                                D

                                                                                                Dissatisfied

                                                                                                0

                                                                                                05

                                                                                                0

                                                                                                05

                                                                                                5

                                                                                                5

                                                                                                H

                                                                                                Highly Dissatisfied

                                                                                                0

                                                                                                02

                                                                                                0

                                                                                                02

                                                                                                Total 1

                                                                                                100

                                                                                                1

                                                                                                100

                                                                                                Source survey data

                                                                                                Inference

                                                                                                From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                                                                FIGURE 44

                                                                                                REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                                                                52

                                                                                                Table 45 ndash To know the satisfaction level of respondents towards the work

                                                                                                assigned

                                                                                                Source survey dataInference

                                                                                                From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                                                                FIGURE 45

                                                                                                S

                                                                                                SI No

                                                                                                A

                                                                                                Amount of Work

                                                                                                N

                                                                                                No of Respondents

                                                                                                P

                                                                                                Percentage

                                                                                                1

                                                                                                1

                                                                                                H

                                                                                                Highly satisfied

                                                                                                2

                                                                                                20

                                                                                                2

                                                                                                20

                                                                                                2

                                                                                                2

                                                                                                S

                                                                                                Satisfied

                                                                                                4

                                                                                                45

                                                                                                4

                                                                                                45

                                                                                                3

                                                                                                3

                                                                                                N

                                                                                                Neither Satisfied nor Dissatisfied

                                                                                                1

                                                                                                12

                                                                                                1

                                                                                                12

                                                                                                4

                                                                                                4

                                                                                                D

                                                                                                Dissatisfied

                                                                                                1

                                                                                                18

                                                                                                1

                                                                                                18

                                                                                                5

                                                                                                5

                                                                                                H

                                                                                                Highly Dissatisfied

                                                                                                0

                                                                                                06

                                                                                                0

                                                                                                06

                                                                                                Total 1

                                                                                                100

                                                                                                1

                                                                                                100

                                                                                                53

                                                                                                REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                                                                54

                                                                                                Table 46 ndash Opinion about the career development programme in their organisation

                                                                                                S

                                                                                                SI No

                                                                                                C

                                                                                                Career Development

                                                                                                N

                                                                                                No of Respondents

                                                                                                P

                                                                                                Percentage

                                                                                                H

                                                                                                Highly satisfied

                                                                                                1

                                                                                                12

                                                                                                1

                                                                                                12

                                                                                                S

                                                                                                Satisfied

                                                                                                5

                                                                                                56

                                                                                                5

                                                                                                56

                                                                                                N

                                                                                                Neither Satisfied nor Dissatisfied

                                                                                                2

                                                                                                22

                                                                                                2

                                                                                                22

                                                                                                D

                                                                                                Dissatisfied

                                                                                                1

                                                                                                10

                                                                                                1

                                                                                                10

                                                                                                H

                                                                                                Highly Dissatisfied

                                                                                                0

                                                                                                00

                                                                                                0

                                                                                                00

                                                                                                Total 1

                                                                                                100

                                                                                                1

                                                                                                100

                                                                                                Source survey data

                                                                                                Inference

                                                                                                From the above table it shows that 56 of the employees were satisfied

                                                                                                with the opinion about the carrier development programme in their organisation

                                                                                                FIGURE 46

                                                                                                REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                                                                PROGRAMME IN THEIR ORGANISATION

                                                                                                55

                                                                                                Table 47 ndash To know the cooperation of co-workers

                                                                                                S

                                                                                                SI No

                                                                                                C

                                                                                                Co-operation of Workers

                                                                                                N

                                                                                                No of Respondents

                                                                                                P

                                                                                                Percentage

                                                                                                1

                                                                                                1

                                                                                                H

                                                                                                Highly satisfied

                                                                                                2

                                                                                                20

                                                                                                2

                                                                                                20

                                                                                                2

                                                                                                2

                                                                                                S

                                                                                                Satisfied

                                                                                                6

                                                                                                66

                                                                                                6

                                                                                                66

                                                                                                3

                                                                                                3

                                                                                                N

                                                                                                Neither Satisfied nor Dissatisfied

                                                                                                1

                                                                                                11

                                                                                                1

                                                                                                11

                                                                                                4

                                                                                                4

                                                                                                D

                                                                                                Dissatisfied

                                                                                                0

                                                                                                03

                                                                                                0

                                                                                                03

                                                                                                5

                                                                                                5

                                                                                                H

                                                                                                Highly Dissatisfied

                                                                                                0

                                                                                                00

                                                                                                0

                                                                                                00

                                                                                                Total 1

                                                                                                100

                                                                                                1

                                                                                                100

                                                                                                Source survey data

                                                                                                Inference

                                                                                                From the above table it shows that 66 of the employees were satisfied

                                                                                                with the cooperation of co-workers

                                                                                                FIGURE 47

                                                                                                56

                                                                                                REPRESENTS THE COOPERATION OF CO-WORKERS

                                                                                                57

                                                                                                Table 48 ndash To know the satisfaction of Respondents with top management

                                                                                                S

                                                                                                SI No

                                                                                                S

                                                                                                Satisfaction with Top

                                                                                                Management

                                                                                                N

                                                                                                No of Respondents

                                                                                                P

                                                                                                Percentage

                                                                                                1

                                                                                                1

                                                                                                H

                                                                                                Highly satisfied

                                                                                                2

                                                                                                26

                                                                                                2

                                                                                                26

                                                                                                2

                                                                                                2

                                                                                                S

                                                                                                Satisfied

                                                                                                5

                                                                                                51

                                                                                                5

                                                                                                51

                                                                                                3

                                                                                                3

                                                                                                N

                                                                                                Neither Satisfied nor Dissatisfied

                                                                                                1

                                                                                                17

                                                                                                1

                                                                                                17

                                                                                                4

                                                                                                4

                                                                                                D

                                                                                                Dissatisfied

                                                                                                0

                                                                                                06

                                                                                                0

                                                                                                06

                                                                                                5

                                                                                                5

                                                                                                H

                                                                                                Highly dissatisfied

                                                                                                0

                                                                                                00

                                                                                                0

                                                                                                00

                                                                                                Total 1

                                                                                                100

                                                                                                1

                                                                                                100

                                                                                                Source survey data

                                                                                                Inference

                                                                                                From the above table it shows that 51 of the employees were satisfied with the top management

                                                                                                FIGURE 48

                                                                                                58

                                                                                                REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                                                Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                                                Source survey data

                                                                                                Inference

                                                                                                From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                                                S

                                                                                                SI

                                                                                                No

                                                                                                S

                                                                                                Satisfaction with Subordinates

                                                                                                N

                                                                                                No of Respondents

                                                                                                P

                                                                                                Percentage

                                                                                                1

                                                                                                1

                                                                                                H

                                                                                                Highly satisfied

                                                                                                1

                                                                                                12

                                                                                                1

                                                                                                12

                                                                                                2

                                                                                                2

                                                                                                S

                                                                                                Satisfied

                                                                                                6

                                                                                                67

                                                                                                6

                                                                                                67

                                                                                                2

                                                                                                3

                                                                                                N

                                                                                                Neither Satisfied nor Dissatisfied

                                                                                                1

                                                                                                14

                                                                                                1

                                                                                                14

                                                                                                4

                                                                                                D

                                                                                                Dissatisfied

                                                                                                0

                                                                                                07

                                                                                                0

                                                                                                07

                                                                                                5

                                                                                                5

                                                                                                H

                                                                                                Highly Dissatisfied

                                                                                                0

                                                                                                00

                                                                                                0

                                                                                                00

                                                                                                Total 1

                                                                                                100

                                                                                                1

                                                                                                100

                                                                                                59

                                                                                                FIGURE 49

                                                                                                REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                                                60

                                                                                                Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                                                S

                                                                                                SI No

                                                                                                J

                                                                                                Job Satisfaction

                                                                                                N

                                                                                                No of Respondents

                                                                                                P

                                                                                                Percentage

                                                                                                1

                                                                                                1

                                                                                                H

                                                                                                Highly satisfied

                                                                                                2

                                                                                                22

                                                                                                2

                                                                                                22

                                                                                                2

                                                                                                2

                                                                                                S

                                                                                                Satisfied

                                                                                                5

                                                                                                56

                                                                                                5

                                                                                                56

                                                                                                3

                                                                                                3

                                                                                                N

                                                                                                Neither Satisfied nor Dissatisfied

                                                                                                1

                                                                                                16

                                                                                                1

                                                                                                16

                                                                                                4

                                                                                                4

                                                                                                D

                                                                                                Dissatisfied

                                                                                                0

                                                                                                07

                                                                                                0

                                                                                                07

                                                                                                5

                                                                                                5

                                                                                                H

                                                                                                Highly Dissatisfied

                                                                                                0

                                                                                                00

                                                                                                0

                                                                                                00

                                                                                                Total 1

                                                                                                100

                                                                                                1

                                                                                                100

                                                                                                Source survey dataInference

                                                                                                From the above table it shows that 56 of the employees were satisfied with their job

                                                                                                FIGURE 410

                                                                                                61

                                                                                                REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                                                Table 411 ndash To know whether there is any job pressure in their work

                                                                                                Source survey data

                                                                                                Inference

                                                                                                From the above table it shows that 72 of employees said there is job pressure in their work

                                                                                                FIGURE 411

                                                                                                REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                                                S

                                                                                                SI No

                                                                                                J

                                                                                                Job Pressure

                                                                                                N

                                                                                                No of Respondents

                                                                                                P

                                                                                                Percentage

                                                                                                1

                                                                                                1

                                                                                                Y

                                                                                                Yes

                                                                                                7

                                                                                                72

                                                                                                7

                                                                                                72

                                                                                                2

                                                                                                2

                                                                                                N

                                                                                                No

                                                                                                2

                                                                                                28

                                                                                                2

                                                                                                28

                                                                                                T

                                                                                                Total

                                                                                                1

                                                                                                100

                                                                                                1

                                                                                                100

                                                                                                62

                                                                                                Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                                                amp talents

                                                                                                S

                                                                                                SI No

                                                                                                D

                                                                                                Development of Skills and

                                                                                                Talents

                                                                                                N

                                                                                                No of Respondents

                                                                                                P

                                                                                                Percentage

                                                                                                1

                                                                                                1

                                                                                                H

                                                                                                Highly Agree

                                                                                                1

                                                                                                12

                                                                                                1

                                                                                                12

                                                                                                2

                                                                                                2

                                                                                                A

                                                                                                Agree

                                                                                                5

                                                                                                52

                                                                                                5

                                                                                                52

                                                                                                3

                                                                                                3

                                                                                                N

                                                                                                Neither Agree nor Disagree

                                                                                                2

                                                                                                28

                                                                                                2

                                                                                                28

                                                                                                4

                                                                                                4

                                                                                                D

                                                                                                Disagree

                                                                                                0

                                                                                                06

                                                                                                0

                                                                                                06

                                                                                                5

                                                                                                5

                                                                                                H

                                                                                                Highly Disagree

                                                                                                0

                                                                                                02

                                                                                                0

                                                                                                02

                                                                                                Total 1

                                                                                                100

                                                                                                1

                                                                                                100

                                                                                                Source survey data

                                                                                                Inference

                                                                                                From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                                                63

                                                                                                FIRGURE 412

                                                                                                REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                                                64

                                                                                                Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                                                S

                                                                                                SI No

                                                                                                W

                                                                                                Welfare Facilities

                                                                                                N

                                                                                                No of Respondents

                                                                                                P

                                                                                                Percentage

                                                                                                1

                                                                                                1

                                                                                                H

                                                                                                Highly satisfied

                                                                                                0

                                                                                                09

                                                                                                9

                                                                                                09

                                                                                                2

                                                                                                2

                                                                                                S

                                                                                                Satisfied

                                                                                                5

                                                                                                57

                                                                                                5

                                                                                                57

                                                                                                3

                                                                                                3

                                                                                                N

                                                                                                Neither Satisfied nor Dissatisfied

                                                                                                2

                                                                                                29

                                                                                                2

                                                                                                29

                                                                                                4

                                                                                                4

                                                                                                D

                                                                                                Dissatisfied

                                                                                                5

                                                                                                05

                                                                                                0

                                                                                                05

                                                                                                5

                                                                                                5

                                                                                                H

                                                                                                Highly Dissatisfied

                                                                                                0

                                                                                                00

                                                                                                0

                                                                                                00

                                                                                                Total 1

                                                                                                100

                                                                                                1

                                                                                                100

                                                                                                Source survey data

                                                                                                Inference

                                                                                                From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                                                FIGURE 413

                                                                                                REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                                                65

                                                                                                Table 414 ndash To know the employee satisfaction towards the salary

                                                                                                Source survey data

                                                                                                Inference

                                                                                                From the above table it shows that 67 of the employees were satisfied

                                                                                                with their salary

                                                                                                FIGURE 414

                                                                                                REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                                                S

                                                                                                SI No

                                                                                                P

                                                                                                Payment Satisfaction

                                                                                                N

                                                                                                No of Respondents

                                                                                                P

                                                                                                Percentage

                                                                                                1

                                                                                                1

                                                                                                Y

                                                                                                Yes

                                                                                                6

                                                                                                67

                                                                                                6

                                                                                                67

                                                                                                2

                                                                                                2

                                                                                                N

                                                                                                No

                                                                                                3

                                                                                                33

                                                                                                3

                                                                                                33

                                                                                                T

                                                                                                otal

                                                                                                1

                                                                                                100

                                                                                                1

                                                                                                100

                                                                                                66

                                                                                                Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                                Organisation

                                                                                                Source survey data

                                                                                                Inference

                                                                                                From the above table it shows that 59 of the employees were willing to

                                                                                                continue in this organisation

                                                                                                FIGURE 415

                                                                                                REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                                S

                                                                                                SI No

                                                                                                W

                                                                                                Willingness to Work

                                                                                                N

                                                                                                No of Respondents

                                                                                                P

                                                                                                Percentage

                                                                                                1

                                                                                                1

                                                                                                Y

                                                                                                Yes

                                                                                                5

                                                                                                59

                                                                                                5

                                                                                                59

                                                                                                2

                                                                                                2

                                                                                                N

                                                                                                No

                                                                                                4

                                                                                                41

                                                                                                4

                                                                                                41

                                                                                                T

                                                                                                Total

                                                                                                1

                                                                                                00

                                                                                                1

                                                                                                00

                                                                                                67

                                                                                                CHI-SQUARE METHOD

                                                                                                The chi square test is one of the simplest and most widely used non-

                                                                                                parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                                if categorical data shows dependency or the two classifications are independent It can

                                                                                                also be used to make comparisons between theoretical population and actual data

                                                                                                when categories are used

                                                                                                n

                                                                                                Chi square χsup2= sum (O-E) sup2 E

                                                                                                i =1

                                                                                                Where O= observed frequency

                                                                                                E= expected frequency

                                                                                                68

                                                                                                OBSERVED FREQUENCY

                                                                                                Table 419 shows the relationship between the department and the job satisfaction

                                                                                                Over All

                                                                                                Job

                                                                                                SatisfactionHighly

                                                                                                SatisfiedSatisfied

                                                                                                Neither

                                                                                                Satisfied nor

                                                                                                Dissatisfied

                                                                                                DissatisfiedHighly

                                                                                                Dissatisfied

                                                                                                Sub

                                                                                                Total

                                                                                                Mechanical 5 6 14 3 2 30

                                                                                                Electrical 6 8 6 3 2 25

                                                                                                Production 9 13 7 4 2 35

                                                                                                Others 2 3 2 2 1 10

                                                                                                Sub Total 22 30 29 12 7 100

                                                                                                69

                                                                                                EXPECTED FREQUENCY

                                                                                                Over All

                                                                                                Job

                                                                                                SatisfactionHighly

                                                                                                SatisfiedSatisfied

                                                                                                Neither

                                                                                                Satisfied nor

                                                                                                Dissatisfied

                                                                                                DissatisfiedHighly

                                                                                                Dissatisfied

                                                                                                Sub

                                                                                                Total

                                                                                                Mechanical 7 8 9 4 2 30

                                                                                                Electrical 5 8 7 3 2 25

                                                                                                Production 8 11 10 4 2 35

                                                                                                Others 2 3 3 1 1 10

                                                                                                Sub Total 22 30 29 12 7 100

                                                                                                Null Hypothesis (Ho)

                                                                                                There is no significant difference between the department and the job satisfaction

                                                                                                Alternative Hypothesis (Ho)

                                                                                                There is significant difference between the job satisfaction

                                                                                                Co Relation

                                                                                                70

                                                                                                Chapter-V

                                                                                                CONCLUSIONS AND

                                                                                                RECOMMENDATIONS

                                                                                                71

                                                                                                CONCLUSION

                                                                                                On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                                Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                                General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                                Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                                environment of the company is very healthy The visitors feel happy after the campus

                                                                                                Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                                indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                                building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                                Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                                its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                                position by channelising these internal accruals to fund its expansion programmes

                                                                                                Working results PTL has registered a handsome and constant growth in its profits because

                                                                                                of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                                company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                                However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                                velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                                72

                                                                                                SUMMARY

                                                                                                According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                                employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                                development and having a best friend at work

                                                                                                Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                                than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                                employees may just start whistling while they work It is up to me The corporate culture or

                                                                                                financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                                that is completely in your control

                                                                                                Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                                more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                                do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                                your job to bond your best people to your company through recognition And you also must help

                                                                                                direct and motivate your core performers

                                                                                                Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                                earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                                out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                                spend time with their kids) make the most of your formal service awards with some preparation

                                                                                                and a group presentation walk around your department every day and talk to your

                                                                                                people and thank them sincerely and often

                                                                                                73

                                                                                                Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                                You do great work actually can have the opposite effect and leave your employees wondering

                                                                                                Does he have any idea what I really do around here Specific praise links individual

                                                                                                accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                                customer complaint Great work As you know we value quick resolutions of problems as

                                                                                                one of our core strategies

                                                                                                Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                                college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                                your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                                high-impact performers report that they left their last job because No one ever asked me to

                                                                                                stay

                                                                                                Forget cash

                                                                                                Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                                offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                                work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                                recognized and involved they are much less likely to keep asking about money

                                                                                                Recognize

                                                                                                Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                                largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                                at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                                much too long to recognize and you probably are losing people you do not need to

                                                                                                74

                                                                                                Recognition works

                                                                                                Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                their jobs again Chances are you will work together happily ever after

                                                                                                So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                and other moral value

                                                                                                75

                                                                                                RECOMMENDATIONS

                                                                                                PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                will spread over more units thereby decreasing the per unit cost

                                                                                                PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                equal as it will help in improving company liquidity

                                                                                                PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                business as it accounts very less as compare to other businesses of Philips

                                                                                                Another recommendation for Mohali plant is about the HR department that is they

                                                                                                should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                up to the profit of the company

                                                                                                76

                                                                                                BIBLIOGRAPHY

                                                                                                1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                2 Monthly Journals of Philips Electronics India Ltd

                                                                                                3 Authentic Leadership Medtronic CEO Bill George

                                                                                                4 wwwindiaphilipscom

                                                                                                5 wwwwikipediacom

                                                                                                6 httpwwwemployeecommitmentcom

                                                                                                7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                77

                                                                                                Questionnaire

                                                                                                Name __________________________________________________________

                                                                                                Age______________________________ Gender _______________________

                                                                                                Qualification _______________________ Contact No ___________________

                                                                                                Q1 In which department you are working

                                                                                                Electrical Production Mechanical Other

                                                                                                Q2 What is your working experience

                                                                                                gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                Q3 How You like the physical Working Environment of the organization

                                                                                                Excellent Good Fair Poor Very Poor

                                                                                                Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                Q5 Are you satisfied with your work

                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                Q6 Are you satisfied with the career development programe of the company

                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                Q7 Is other staff of the organization is co-operative with you

                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                Q8 Are you satisfied with top level management

                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                78

                                                                                                Q9 Are you satisfied with your subordinates

                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                Q10 Are you satisfied with the nature of the Job

                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                Q11 Do you have any Job Pressure in work

                                                                                                Yes No

                                                                                                Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                Q14 Are you satisfied towards your salary

                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                Q15 Are you committed towards the organisation

                                                                                                Yes No

                                                                                                Signature

                                                                                                • SSI No
                                                                                                • DDepartment
                                                                                                • NNo of Respondents
                                                                                                • PPercentage
                                                                                                • 11
                                                                                                • MMechanical
                                                                                                • 330
                                                                                                • 330
                                                                                                • 22
                                                                                                • EElectrical
                                                                                                • 225
                                                                                                • 225
                                                                                                • 33
                                                                                                • PProduction
                                                                                                • 335
                                                                                                • 335
                                                                                                • 44
                                                                                                • OOthers
                                                                                                • 110
                                                                                                • 110
                                                                                                • TTotal
                                                                                                • 1100
                                                                                                • 1100
                                                                                                • SSI No
                                                                                                • WWork Experience
                                                                                                • NNo of Respondents
                                                                                                • PPercentage
                                                                                                • 11
                                                                                                • BBelow 2 years
                                                                                                • 133
                                                                                                • 113
                                                                                                • 22
                                                                                                • 2 2ndash 4 years
                                                                                                • 330
                                                                                                • 330
                                                                                                • 33
                                                                                                • 4 4ndash 6 years
                                                                                                • 334
                                                                                                • 334
                                                                                                • 44
                                                                                                • AAbove 6 years
                                                                                                • 223
                                                                                                • 223
                                                                                                • Total
                                                                                                • 1100
                                                                                                • 1100
                                                                                                • SSI No
                                                                                                • AAmount of Work
                                                                                                • NNo of Respondents
                                                                                                • PPercentage
                                                                                                • 11
                                                                                                • HHighly satisfied
                                                                                                • 220
                                                                                                • 220
                                                                                                • 22
                                                                                                • SSatisfied
                                                                                                • 445
                                                                                                • 445
                                                                                                • 33
                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                • 112
                                                                                                • 112
                                                                                                • 44
                                                                                                • DDissatisfied
                                                                                                • 118
                                                                                                • 118
                                                                                                • 55
                                                                                                • HHighly Dissatisfied
                                                                                                • 006
                                                                                                • 006
                                                                                                • Total
                                                                                                • 1100
                                                                                                • 1100
                                                                                                • SSI No
                                                                                                • SSatisfaction with Subordinates
                                                                                                • NNo of Respondents
                                                                                                • PPercentage
                                                                                                • 11
                                                                                                • HHighly satisfied
                                                                                                • 112
                                                                                                • 112
                                                                                                • 22
                                                                                                • SSatisfied
                                                                                                • 667
                                                                                                • 667
                                                                                                • 23
                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                • 114
                                                                                                • 114
                                                                                                • 4
                                                                                                • DDissatisfied
                                                                                                • 007
                                                                                                • 007
                                                                                                • 55
                                                                                                • HHighly Dissatisfied
                                                                                                • 0 00
                                                                                                • 000
                                                                                                • Total
                                                                                                • 1100
                                                                                                • 1100
                                                                                                • SSI No
                                                                                                • JJob Pressure
                                                                                                • NNo of Respondents
                                                                                                • PPercentage
                                                                                                • 11
                                                                                                • YYes
                                                                                                • 772
                                                                                                • 772
                                                                                                • 22
                                                                                                • NNo
                                                                                                • 228
                                                                                                • 228
                                                                                                • TTotal
                                                                                                • 1100
                                                                                                • 1100
                                                                                                • SSI No
                                                                                                • PPayment Satisfaction
                                                                                                • NNo of Respondents
                                                                                                • PPercentage
                                                                                                • 11
                                                                                                • YYes
                                                                                                • 667
                                                                                                • 667
                                                                                                • 22
                                                                                                • NNo
                                                                                                • 333
                                                                                                • 333
                                                                                                • Total
                                                                                                • 1100
                                                                                                • 1100
                                                                                                • SSI No
                                                                                                • WWillingness to Work
                                                                                                • NNo of Respondents
                                                                                                • PPercentage
                                                                                                • 11
                                                                                                • YYes
                                                                                                • 559
                                                                                                • 559
                                                                                                • 22
                                                                                                • NNo
                                                                                                • 441
                                                                                                • 441
                                                                                                • TTotal
                                                                                                • 100
                                                                                                • 100
                                                                                                  • MISSION amp VISION
                                                                                                  • Mission
                                                                                                  • Vision
                                                                                                  • Philips Electronics India Limited
                                                                                                    • SSI No
                                                                                                    • WWorking Environment
                                                                                                    • NNo of Respondents
                                                                                                    • PPercentage
                                                                                                    • 11
                                                                                                    • EExcellent
                                                                                                    • 112
                                                                                                    • 112
                                                                                                    • 22
                                                                                                    • GGood
                                                                                                    • 557
                                                                                                    • 557
                                                                                                    • 33
                                                                                                    • FFair
                                                                                                    • 228
                                                                                                    • 228
                                                                                                    • 44
                                                                                                    • PPoor
                                                                                                    • 003
                                                                                                    • 033
                                                                                                    • 55
                                                                                                    • VVery Poor
                                                                                                    • 000
                                                                                                    • 000
                                                                                                    • TTotal
                                                                                                    • 1100
                                                                                                    • 1100
                                                                                                    • SSI No
                                                                                                    • NNon-Monitory Benefits offered to Employees
                                                                                                    • NNo of Respondents
                                                                                                    • PPercentage
                                                                                                    • 11
                                                                                                    • HHighly Satisfied
                                                                                                    • 114
                                                                                                    • 114
                                                                                                    • 22
                                                                                                    • SSatisfied
                                                                                                    • 554
                                                                                                    • 554
                                                                                                    • 33
                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                    • 225
                                                                                                    • 225
                                                                                                    • 44
                                                                                                    • DDissatisfied
                                                                                                    • 005
                                                                                                    • 005
                                                                                                    • 55
                                                                                                    • HHighly Dissatisfied
                                                                                                    • 002
                                                                                                    • 002
                                                                                                    • Total
                                                                                                    • 1100
                                                                                                    • 1100
                                                                                                    • SSI No
                                                                                                    • CCareer Development
                                                                                                    • NNo of Respondents
                                                                                                    • PPercentage
                                                                                                    • HHighly satisfied
                                                                                                    • 112
                                                                                                    • 112
                                                                                                    • SSatisfied
                                                                                                    • 556
                                                                                                    • 556
                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                    • 222
                                                                                                    • 222
                                                                                                    • DDissatisfied
                                                                                                    • 110
                                                                                                    • 110
                                                                                                    • HHighly Dissatisfied
                                                                                                    • 000
                                                                                                    • 000
                                                                                                    • Total
                                                                                                    • 1100
                                                                                                    • 1100
                                                                                                    • SSI No
                                                                                                    • CCo-operation of Workers
                                                                                                    • NNo of Respondents
                                                                                                    • PPercentage
                                                                                                    • 11
                                                                                                    • HHighly satisfied
                                                                                                    • 220
                                                                                                    • 220
                                                                                                    • 22
                                                                                                    • SSatisfied
                                                                                                    • 666
                                                                                                    • 666
                                                                                                    • 33
                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                    • 111
                                                                                                    • 111
                                                                                                    • 44
                                                                                                    • DDissatisfied
                                                                                                    • 003
                                                                                                    • 003
                                                                                                    • 55
                                                                                                    • HHighly Dissatisfied
                                                                                                    • 000
                                                                                                    • 000
                                                                                                    • Total
                                                                                                    • 1100
                                                                                                    • 1100
                                                                                                    • SSI No
                                                                                                    • SSatisfaction with Top Management
                                                                                                    • NNo of Respondents
                                                                                                    • PPercentage
                                                                                                    • 11
                                                                                                    • HHighly satisfied
                                                                                                    • 226
                                                                                                    • 226
                                                                                                    • 22
                                                                                                    • SSatisfied
                                                                                                    • 551
                                                                                                    • 551
                                                                                                    • 33
                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                    • 117
                                                                                                    • 117
                                                                                                    • 44
                                                                                                    • DDissatisfied
                                                                                                    • 006
                                                                                                    • 006
                                                                                                    • 55
                                                                                                    • HHighly dissatisfied
                                                                                                    • 000
                                                                                                    • 000
                                                                                                    • Total
                                                                                                    • 1100
                                                                                                    • 1100
                                                                                                    • SSI No
                                                                                                    • JJob Satisfaction
                                                                                                    • NNo of Respondents
                                                                                                    • PPercentage
                                                                                                    • 11
                                                                                                    • HHighly satisfied
                                                                                                    • 222
                                                                                                    • 222
                                                                                                    • 22
                                                                                                    • SSatisfied
                                                                                                    • 556
                                                                                                    • 556
                                                                                                    • 33
                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                    • 116
                                                                                                    • 116
                                                                                                    • 44
                                                                                                    • DDissatisfied
                                                                                                    • 007
                                                                                                    • 007
                                                                                                    • 55
                                                                                                    • HHighly Dissatisfied
                                                                                                    • 000
                                                                                                    • 000
                                                                                                    • Total
                                                                                                    • 1100
                                                                                                    • 1100
                                                                                                    • SSI No
                                                                                                    • DDevelopment of Skills and Talents
                                                                                                    • NNo of Respondents
                                                                                                    • PPercentage
                                                                                                    • 1 1
                                                                                                    • HHighly Agree
                                                                                                    • 112
                                                                                                    • 112
                                                                                                    • 22
                                                                                                    • AAgree
                                                                                                    • 552
                                                                                                    • 552
                                                                                                    • 33
                                                                                                    • NNeither Agree nor Disagree
                                                                                                    • 228
                                                                                                    • 228
                                                                                                    • 44
                                                                                                    • DDisagree
                                                                                                    • 006
                                                                                                    • 006
                                                                                                    • 55
                                                                                                    • HHighly Disagree
                                                                                                    • 002
                                                                                                    • 002
                                                                                                    • Total
                                                                                                    • 1100
                                                                                                    • 1100
                                                                                                    • SSI No
                                                                                                    • WWelfare Facilities
                                                                                                    • NNo of Respondents
                                                                                                    • PPercentage
                                                                                                    • 11
                                                                                                    • HHighly satisfied
                                                                                                    • 009
                                                                                                    • 909
                                                                                                    • 22
                                                                                                    • SSatisfied
                                                                                                    • 557
                                                                                                    • 557
                                                                                                    • 33
                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                    • 229
                                                                                                    • 229
                                                                                                    • 44
                                                                                                    • DDissatisfied
                                                                                                    • 505
                                                                                                    • 005
                                                                                                    • 55
                                                                                                    • HHighly Dissatisfied
                                                                                                    • 000
                                                                                                    • 000
                                                                                                    • Total
                                                                                                    • 1100
                                                                                                    • 1100
                                                                                                      • SUMMARY
                                                                                                      • RECOMMENDATIONS
                                                                                                      • BIBLIOGRAPHY

                                                                                                  49

                                                                                                  FIGURE 42

                                                                                                  REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

                                                                                                  Table 43 ndash To know the physical working environment

                                                                                                  S

                                                                                                  SI No

                                                                                                  W

                                                                                                  Working Environment

                                                                                                  N

                                                                                                  No of Respondents

                                                                                                  P

                                                                                                  Percentage

                                                                                                  1

                                                                                                  1

                                                                                                  E

                                                                                                  Excellent

                                                                                                  1

                                                                                                  12

                                                                                                  1

                                                                                                  12

                                                                                                  2

                                                                                                  2

                                                                                                  G

                                                                                                  Good

                                                                                                  5

                                                                                                  57

                                                                                                  5

                                                                                                  57

                                                                                                  3

                                                                                                  3

                                                                                                  F

                                                                                                  Fair

                                                                                                  2

                                                                                                  28

                                                                                                  2

                                                                                                  28

                                                                                                  4

                                                                                                  4

                                                                                                  P

                                                                                                  Poor

                                                                                                  0

                                                                                                  03

                                                                                                  0

                                                                                                  33

                                                                                                  5

                                                                                                  5

                                                                                                  V

                                                                                                  Very Poor

                                                                                                  0

                                                                                                  00

                                                                                                  0

                                                                                                  00

                                                                                                  T

                                                                                                  Total

                                                                                                  1

                                                                                                  100

                                                                                                  1

                                                                                                  100

                                                                                                  Source survey data

                                                                                                  Inference

                                                                                                  From the above table it shows that 57 of the employees were feeling good about the working environment

                                                                                                  50

                                                                                                  FIGURE 43

                                                                                                  REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                                                                  51

                                                                                                  Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                                                                  S

                                                                                                  SI No

                                                                                                  N

                                                                                                  Non-Monitory Benefits offered

                                                                                                  to Employees

                                                                                                  N

                                                                                                  No of Respondents

                                                                                                  P

                                                                                                  Percentage

                                                                                                  1

                                                                                                  1

                                                                                                  H

                                                                                                  Highly Satisfied

                                                                                                  1

                                                                                                  14

                                                                                                  1

                                                                                                  14

                                                                                                  2

                                                                                                  2

                                                                                                  S

                                                                                                  Satisfied

                                                                                                  5

                                                                                                  54

                                                                                                  5

                                                                                                  54

                                                                                                  3

                                                                                                  3

                                                                                                  N

                                                                                                  Neither Satisfied nor Dissatisfied

                                                                                                  2

                                                                                                  25

                                                                                                  2

                                                                                                  25

                                                                                                  4

                                                                                                  4

                                                                                                  D

                                                                                                  Dissatisfied

                                                                                                  0

                                                                                                  05

                                                                                                  0

                                                                                                  05

                                                                                                  5

                                                                                                  5

                                                                                                  H

                                                                                                  Highly Dissatisfied

                                                                                                  0

                                                                                                  02

                                                                                                  0

                                                                                                  02

                                                                                                  Total 1

                                                                                                  100

                                                                                                  1

                                                                                                  100

                                                                                                  Source survey data

                                                                                                  Inference

                                                                                                  From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                                                                  FIGURE 44

                                                                                                  REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                                                                  52

                                                                                                  Table 45 ndash To know the satisfaction level of respondents towards the work

                                                                                                  assigned

                                                                                                  Source survey dataInference

                                                                                                  From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                                                                  FIGURE 45

                                                                                                  S

                                                                                                  SI No

                                                                                                  A

                                                                                                  Amount of Work

                                                                                                  N

                                                                                                  No of Respondents

                                                                                                  P

                                                                                                  Percentage

                                                                                                  1

                                                                                                  1

                                                                                                  H

                                                                                                  Highly satisfied

                                                                                                  2

                                                                                                  20

                                                                                                  2

                                                                                                  20

                                                                                                  2

                                                                                                  2

                                                                                                  S

                                                                                                  Satisfied

                                                                                                  4

                                                                                                  45

                                                                                                  4

                                                                                                  45

                                                                                                  3

                                                                                                  3

                                                                                                  N

                                                                                                  Neither Satisfied nor Dissatisfied

                                                                                                  1

                                                                                                  12

                                                                                                  1

                                                                                                  12

                                                                                                  4

                                                                                                  4

                                                                                                  D

                                                                                                  Dissatisfied

                                                                                                  1

                                                                                                  18

                                                                                                  1

                                                                                                  18

                                                                                                  5

                                                                                                  5

                                                                                                  H

                                                                                                  Highly Dissatisfied

                                                                                                  0

                                                                                                  06

                                                                                                  0

                                                                                                  06

                                                                                                  Total 1

                                                                                                  100

                                                                                                  1

                                                                                                  100

                                                                                                  53

                                                                                                  REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                                                                  54

                                                                                                  Table 46 ndash Opinion about the career development programme in their organisation

                                                                                                  S

                                                                                                  SI No

                                                                                                  C

                                                                                                  Career Development

                                                                                                  N

                                                                                                  No of Respondents

                                                                                                  P

                                                                                                  Percentage

                                                                                                  H

                                                                                                  Highly satisfied

                                                                                                  1

                                                                                                  12

                                                                                                  1

                                                                                                  12

                                                                                                  S

                                                                                                  Satisfied

                                                                                                  5

                                                                                                  56

                                                                                                  5

                                                                                                  56

                                                                                                  N

                                                                                                  Neither Satisfied nor Dissatisfied

                                                                                                  2

                                                                                                  22

                                                                                                  2

                                                                                                  22

                                                                                                  D

                                                                                                  Dissatisfied

                                                                                                  1

                                                                                                  10

                                                                                                  1

                                                                                                  10

                                                                                                  H

                                                                                                  Highly Dissatisfied

                                                                                                  0

                                                                                                  00

                                                                                                  0

                                                                                                  00

                                                                                                  Total 1

                                                                                                  100

                                                                                                  1

                                                                                                  100

                                                                                                  Source survey data

                                                                                                  Inference

                                                                                                  From the above table it shows that 56 of the employees were satisfied

                                                                                                  with the opinion about the carrier development programme in their organisation

                                                                                                  FIGURE 46

                                                                                                  REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                                                                  PROGRAMME IN THEIR ORGANISATION

                                                                                                  55

                                                                                                  Table 47 ndash To know the cooperation of co-workers

                                                                                                  S

                                                                                                  SI No

                                                                                                  C

                                                                                                  Co-operation of Workers

                                                                                                  N

                                                                                                  No of Respondents

                                                                                                  P

                                                                                                  Percentage

                                                                                                  1

                                                                                                  1

                                                                                                  H

                                                                                                  Highly satisfied

                                                                                                  2

                                                                                                  20

                                                                                                  2

                                                                                                  20

                                                                                                  2

                                                                                                  2

                                                                                                  S

                                                                                                  Satisfied

                                                                                                  6

                                                                                                  66

                                                                                                  6

                                                                                                  66

                                                                                                  3

                                                                                                  3

                                                                                                  N

                                                                                                  Neither Satisfied nor Dissatisfied

                                                                                                  1

                                                                                                  11

                                                                                                  1

                                                                                                  11

                                                                                                  4

                                                                                                  4

                                                                                                  D

                                                                                                  Dissatisfied

                                                                                                  0

                                                                                                  03

                                                                                                  0

                                                                                                  03

                                                                                                  5

                                                                                                  5

                                                                                                  H

                                                                                                  Highly Dissatisfied

                                                                                                  0

                                                                                                  00

                                                                                                  0

                                                                                                  00

                                                                                                  Total 1

                                                                                                  100

                                                                                                  1

                                                                                                  100

                                                                                                  Source survey data

                                                                                                  Inference

                                                                                                  From the above table it shows that 66 of the employees were satisfied

                                                                                                  with the cooperation of co-workers

                                                                                                  FIGURE 47

                                                                                                  56

                                                                                                  REPRESENTS THE COOPERATION OF CO-WORKERS

                                                                                                  57

                                                                                                  Table 48 ndash To know the satisfaction of Respondents with top management

                                                                                                  S

                                                                                                  SI No

                                                                                                  S

                                                                                                  Satisfaction with Top

                                                                                                  Management

                                                                                                  N

                                                                                                  No of Respondents

                                                                                                  P

                                                                                                  Percentage

                                                                                                  1

                                                                                                  1

                                                                                                  H

                                                                                                  Highly satisfied

                                                                                                  2

                                                                                                  26

                                                                                                  2

                                                                                                  26

                                                                                                  2

                                                                                                  2

                                                                                                  S

                                                                                                  Satisfied

                                                                                                  5

                                                                                                  51

                                                                                                  5

                                                                                                  51

                                                                                                  3

                                                                                                  3

                                                                                                  N

                                                                                                  Neither Satisfied nor Dissatisfied

                                                                                                  1

                                                                                                  17

                                                                                                  1

                                                                                                  17

                                                                                                  4

                                                                                                  4

                                                                                                  D

                                                                                                  Dissatisfied

                                                                                                  0

                                                                                                  06

                                                                                                  0

                                                                                                  06

                                                                                                  5

                                                                                                  5

                                                                                                  H

                                                                                                  Highly dissatisfied

                                                                                                  0

                                                                                                  00

                                                                                                  0

                                                                                                  00

                                                                                                  Total 1

                                                                                                  100

                                                                                                  1

                                                                                                  100

                                                                                                  Source survey data

                                                                                                  Inference

                                                                                                  From the above table it shows that 51 of the employees were satisfied with the top management

                                                                                                  FIGURE 48

                                                                                                  58

                                                                                                  REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                                                  Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                                                  Source survey data

                                                                                                  Inference

                                                                                                  From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                                                  S

                                                                                                  SI

                                                                                                  No

                                                                                                  S

                                                                                                  Satisfaction with Subordinates

                                                                                                  N

                                                                                                  No of Respondents

                                                                                                  P

                                                                                                  Percentage

                                                                                                  1

                                                                                                  1

                                                                                                  H

                                                                                                  Highly satisfied

                                                                                                  1

                                                                                                  12

                                                                                                  1

                                                                                                  12

                                                                                                  2

                                                                                                  2

                                                                                                  S

                                                                                                  Satisfied

                                                                                                  6

                                                                                                  67

                                                                                                  6

                                                                                                  67

                                                                                                  2

                                                                                                  3

                                                                                                  N

                                                                                                  Neither Satisfied nor Dissatisfied

                                                                                                  1

                                                                                                  14

                                                                                                  1

                                                                                                  14

                                                                                                  4

                                                                                                  D

                                                                                                  Dissatisfied

                                                                                                  0

                                                                                                  07

                                                                                                  0

                                                                                                  07

                                                                                                  5

                                                                                                  5

                                                                                                  H

                                                                                                  Highly Dissatisfied

                                                                                                  0

                                                                                                  00

                                                                                                  0

                                                                                                  00

                                                                                                  Total 1

                                                                                                  100

                                                                                                  1

                                                                                                  100

                                                                                                  59

                                                                                                  FIGURE 49

                                                                                                  REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                                                  60

                                                                                                  Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                                                  S

                                                                                                  SI No

                                                                                                  J

                                                                                                  Job Satisfaction

                                                                                                  N

                                                                                                  No of Respondents

                                                                                                  P

                                                                                                  Percentage

                                                                                                  1

                                                                                                  1

                                                                                                  H

                                                                                                  Highly satisfied

                                                                                                  2

                                                                                                  22

                                                                                                  2

                                                                                                  22

                                                                                                  2

                                                                                                  2

                                                                                                  S

                                                                                                  Satisfied

                                                                                                  5

                                                                                                  56

                                                                                                  5

                                                                                                  56

                                                                                                  3

                                                                                                  3

                                                                                                  N

                                                                                                  Neither Satisfied nor Dissatisfied

                                                                                                  1

                                                                                                  16

                                                                                                  1

                                                                                                  16

                                                                                                  4

                                                                                                  4

                                                                                                  D

                                                                                                  Dissatisfied

                                                                                                  0

                                                                                                  07

                                                                                                  0

                                                                                                  07

                                                                                                  5

                                                                                                  5

                                                                                                  H

                                                                                                  Highly Dissatisfied

                                                                                                  0

                                                                                                  00

                                                                                                  0

                                                                                                  00

                                                                                                  Total 1

                                                                                                  100

                                                                                                  1

                                                                                                  100

                                                                                                  Source survey dataInference

                                                                                                  From the above table it shows that 56 of the employees were satisfied with their job

                                                                                                  FIGURE 410

                                                                                                  61

                                                                                                  REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                                                  Table 411 ndash To know whether there is any job pressure in their work

                                                                                                  Source survey data

                                                                                                  Inference

                                                                                                  From the above table it shows that 72 of employees said there is job pressure in their work

                                                                                                  FIGURE 411

                                                                                                  REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                                                  S

                                                                                                  SI No

                                                                                                  J

                                                                                                  Job Pressure

                                                                                                  N

                                                                                                  No of Respondents

                                                                                                  P

                                                                                                  Percentage

                                                                                                  1

                                                                                                  1

                                                                                                  Y

                                                                                                  Yes

                                                                                                  7

                                                                                                  72

                                                                                                  7

                                                                                                  72

                                                                                                  2

                                                                                                  2

                                                                                                  N

                                                                                                  No

                                                                                                  2

                                                                                                  28

                                                                                                  2

                                                                                                  28

                                                                                                  T

                                                                                                  Total

                                                                                                  1

                                                                                                  100

                                                                                                  1

                                                                                                  100

                                                                                                  62

                                                                                                  Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                                                  amp talents

                                                                                                  S

                                                                                                  SI No

                                                                                                  D

                                                                                                  Development of Skills and

                                                                                                  Talents

                                                                                                  N

                                                                                                  No of Respondents

                                                                                                  P

                                                                                                  Percentage

                                                                                                  1

                                                                                                  1

                                                                                                  H

                                                                                                  Highly Agree

                                                                                                  1

                                                                                                  12

                                                                                                  1

                                                                                                  12

                                                                                                  2

                                                                                                  2

                                                                                                  A

                                                                                                  Agree

                                                                                                  5

                                                                                                  52

                                                                                                  5

                                                                                                  52

                                                                                                  3

                                                                                                  3

                                                                                                  N

                                                                                                  Neither Agree nor Disagree

                                                                                                  2

                                                                                                  28

                                                                                                  2

                                                                                                  28

                                                                                                  4

                                                                                                  4

                                                                                                  D

                                                                                                  Disagree

                                                                                                  0

                                                                                                  06

                                                                                                  0

                                                                                                  06

                                                                                                  5

                                                                                                  5

                                                                                                  H

                                                                                                  Highly Disagree

                                                                                                  0

                                                                                                  02

                                                                                                  0

                                                                                                  02

                                                                                                  Total 1

                                                                                                  100

                                                                                                  1

                                                                                                  100

                                                                                                  Source survey data

                                                                                                  Inference

                                                                                                  From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                                                  63

                                                                                                  FIRGURE 412

                                                                                                  REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                                                  64

                                                                                                  Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                                                  S

                                                                                                  SI No

                                                                                                  W

                                                                                                  Welfare Facilities

                                                                                                  N

                                                                                                  No of Respondents

                                                                                                  P

                                                                                                  Percentage

                                                                                                  1

                                                                                                  1

                                                                                                  H

                                                                                                  Highly satisfied

                                                                                                  0

                                                                                                  09

                                                                                                  9

                                                                                                  09

                                                                                                  2

                                                                                                  2

                                                                                                  S

                                                                                                  Satisfied

                                                                                                  5

                                                                                                  57

                                                                                                  5

                                                                                                  57

                                                                                                  3

                                                                                                  3

                                                                                                  N

                                                                                                  Neither Satisfied nor Dissatisfied

                                                                                                  2

                                                                                                  29

                                                                                                  2

                                                                                                  29

                                                                                                  4

                                                                                                  4

                                                                                                  D

                                                                                                  Dissatisfied

                                                                                                  5

                                                                                                  05

                                                                                                  0

                                                                                                  05

                                                                                                  5

                                                                                                  5

                                                                                                  H

                                                                                                  Highly Dissatisfied

                                                                                                  0

                                                                                                  00

                                                                                                  0

                                                                                                  00

                                                                                                  Total 1

                                                                                                  100

                                                                                                  1

                                                                                                  100

                                                                                                  Source survey data

                                                                                                  Inference

                                                                                                  From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                                                  FIGURE 413

                                                                                                  REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                                                  65

                                                                                                  Table 414 ndash To know the employee satisfaction towards the salary

                                                                                                  Source survey data

                                                                                                  Inference

                                                                                                  From the above table it shows that 67 of the employees were satisfied

                                                                                                  with their salary

                                                                                                  FIGURE 414

                                                                                                  REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                                                  S

                                                                                                  SI No

                                                                                                  P

                                                                                                  Payment Satisfaction

                                                                                                  N

                                                                                                  No of Respondents

                                                                                                  P

                                                                                                  Percentage

                                                                                                  1

                                                                                                  1

                                                                                                  Y

                                                                                                  Yes

                                                                                                  6

                                                                                                  67

                                                                                                  6

                                                                                                  67

                                                                                                  2

                                                                                                  2

                                                                                                  N

                                                                                                  No

                                                                                                  3

                                                                                                  33

                                                                                                  3

                                                                                                  33

                                                                                                  T

                                                                                                  otal

                                                                                                  1

                                                                                                  100

                                                                                                  1

                                                                                                  100

                                                                                                  66

                                                                                                  Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                                  Organisation

                                                                                                  Source survey data

                                                                                                  Inference

                                                                                                  From the above table it shows that 59 of the employees were willing to

                                                                                                  continue in this organisation

                                                                                                  FIGURE 415

                                                                                                  REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                                  S

                                                                                                  SI No

                                                                                                  W

                                                                                                  Willingness to Work

                                                                                                  N

                                                                                                  No of Respondents

                                                                                                  P

                                                                                                  Percentage

                                                                                                  1

                                                                                                  1

                                                                                                  Y

                                                                                                  Yes

                                                                                                  5

                                                                                                  59

                                                                                                  5

                                                                                                  59

                                                                                                  2

                                                                                                  2

                                                                                                  N

                                                                                                  No

                                                                                                  4

                                                                                                  41

                                                                                                  4

                                                                                                  41

                                                                                                  T

                                                                                                  Total

                                                                                                  1

                                                                                                  00

                                                                                                  1

                                                                                                  00

                                                                                                  67

                                                                                                  CHI-SQUARE METHOD

                                                                                                  The chi square test is one of the simplest and most widely used non-

                                                                                                  parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                                  if categorical data shows dependency or the two classifications are independent It can

                                                                                                  also be used to make comparisons between theoretical population and actual data

                                                                                                  when categories are used

                                                                                                  n

                                                                                                  Chi square χsup2= sum (O-E) sup2 E

                                                                                                  i =1

                                                                                                  Where O= observed frequency

                                                                                                  E= expected frequency

                                                                                                  68

                                                                                                  OBSERVED FREQUENCY

                                                                                                  Table 419 shows the relationship between the department and the job satisfaction

                                                                                                  Over All

                                                                                                  Job

                                                                                                  SatisfactionHighly

                                                                                                  SatisfiedSatisfied

                                                                                                  Neither

                                                                                                  Satisfied nor

                                                                                                  Dissatisfied

                                                                                                  DissatisfiedHighly

                                                                                                  Dissatisfied

                                                                                                  Sub

                                                                                                  Total

                                                                                                  Mechanical 5 6 14 3 2 30

                                                                                                  Electrical 6 8 6 3 2 25

                                                                                                  Production 9 13 7 4 2 35

                                                                                                  Others 2 3 2 2 1 10

                                                                                                  Sub Total 22 30 29 12 7 100

                                                                                                  69

                                                                                                  EXPECTED FREQUENCY

                                                                                                  Over All

                                                                                                  Job

                                                                                                  SatisfactionHighly

                                                                                                  SatisfiedSatisfied

                                                                                                  Neither

                                                                                                  Satisfied nor

                                                                                                  Dissatisfied

                                                                                                  DissatisfiedHighly

                                                                                                  Dissatisfied

                                                                                                  Sub

                                                                                                  Total

                                                                                                  Mechanical 7 8 9 4 2 30

                                                                                                  Electrical 5 8 7 3 2 25

                                                                                                  Production 8 11 10 4 2 35

                                                                                                  Others 2 3 3 1 1 10

                                                                                                  Sub Total 22 30 29 12 7 100

                                                                                                  Null Hypothesis (Ho)

                                                                                                  There is no significant difference between the department and the job satisfaction

                                                                                                  Alternative Hypothesis (Ho)

                                                                                                  There is significant difference between the job satisfaction

                                                                                                  Co Relation

                                                                                                  70

                                                                                                  Chapter-V

                                                                                                  CONCLUSIONS AND

                                                                                                  RECOMMENDATIONS

                                                                                                  71

                                                                                                  CONCLUSION

                                                                                                  On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                                  Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                                  General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                                  Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                                  environment of the company is very healthy The visitors feel happy after the campus

                                                                                                  Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                                  indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                                  building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                                  Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                                  its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                                  position by channelising these internal accruals to fund its expansion programmes

                                                                                                  Working results PTL has registered a handsome and constant growth in its profits because

                                                                                                  of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                                  company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                                  However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                                  velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                                  72

                                                                                                  SUMMARY

                                                                                                  According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                                  employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                                  development and having a best friend at work

                                                                                                  Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                                  than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                                  employees may just start whistling while they work It is up to me The corporate culture or

                                                                                                  financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                                  that is completely in your control

                                                                                                  Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                                  more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                                  do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                                  your job to bond your best people to your company through recognition And you also must help

                                                                                                  direct and motivate your core performers

                                                                                                  Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                                  earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                                  out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                                  spend time with their kids) make the most of your formal service awards with some preparation

                                                                                                  and a group presentation walk around your department every day and talk to your

                                                                                                  people and thank them sincerely and often

                                                                                                  73

                                                                                                  Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                                  You do great work actually can have the opposite effect and leave your employees wondering

                                                                                                  Does he have any idea what I really do around here Specific praise links individual

                                                                                                  accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                                  customer complaint Great work As you know we value quick resolutions of problems as

                                                                                                  one of our core strategies

                                                                                                  Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                                  college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                                  your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                                  high-impact performers report that they left their last job because No one ever asked me to

                                                                                                  stay

                                                                                                  Forget cash

                                                                                                  Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                                  offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                                  work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                                  recognized and involved they are much less likely to keep asking about money

                                                                                                  Recognize

                                                                                                  Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                                  largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                                  at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                                  much too long to recognize and you probably are losing people you do not need to

                                                                                                  74

                                                                                                  Recognition works

                                                                                                  Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                  performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                  ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                  Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                  Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                  achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                  their jobs again Chances are you will work together happily ever after

                                                                                                  So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                  organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                  sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                  and other moral value

                                                                                                  75

                                                                                                  RECOMMENDATIONS

                                                                                                  PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                  minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                  will spread over more units thereby decreasing the per unit cost

                                                                                                  PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                  period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                  equal as it will help in improving company liquidity

                                                                                                  PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                  business as it accounts very less as compare to other businesses of Philips

                                                                                                  Another recommendation for Mohali plant is about the HR department that is they

                                                                                                  should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                  up to the profit of the company

                                                                                                  76

                                                                                                  BIBLIOGRAPHY

                                                                                                  1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                  2 Monthly Journals of Philips Electronics India Ltd

                                                                                                  3 Authentic Leadership Medtronic CEO Bill George

                                                                                                  4 wwwindiaphilipscom

                                                                                                  5 wwwwikipediacom

                                                                                                  6 httpwwwemployeecommitmentcom

                                                                                                  7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                  8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                  9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                  77

                                                                                                  Questionnaire

                                                                                                  Name __________________________________________________________

                                                                                                  Age______________________________ Gender _______________________

                                                                                                  Qualification _______________________ Contact No ___________________

                                                                                                  Q1 In which department you are working

                                                                                                  Electrical Production Mechanical Other

                                                                                                  Q2 What is your working experience

                                                                                                  gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                  Q3 How You like the physical Working Environment of the organization

                                                                                                  Excellent Good Fair Poor Very Poor

                                                                                                  Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                  Q5 Are you satisfied with your work

                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                  Q6 Are you satisfied with the career development programe of the company

                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                  Q7 Is other staff of the organization is co-operative with you

                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                  Q8 Are you satisfied with top level management

                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                  78

                                                                                                  Q9 Are you satisfied with your subordinates

                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                  Q10 Are you satisfied with the nature of the Job

                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                  Q11 Do you have any Job Pressure in work

                                                                                                  Yes No

                                                                                                  Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                  Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                  Q14 Are you satisfied towards your salary

                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                  Q15 Are you committed towards the organisation

                                                                                                  Yes No

                                                                                                  Signature

                                                                                                  • SSI No
                                                                                                  • DDepartment
                                                                                                  • NNo of Respondents
                                                                                                  • PPercentage
                                                                                                  • 11
                                                                                                  • MMechanical
                                                                                                  • 330
                                                                                                  • 330
                                                                                                  • 22
                                                                                                  • EElectrical
                                                                                                  • 225
                                                                                                  • 225
                                                                                                  • 33
                                                                                                  • PProduction
                                                                                                  • 335
                                                                                                  • 335
                                                                                                  • 44
                                                                                                  • OOthers
                                                                                                  • 110
                                                                                                  • 110
                                                                                                  • TTotal
                                                                                                  • 1100
                                                                                                  • 1100
                                                                                                  • SSI No
                                                                                                  • WWork Experience
                                                                                                  • NNo of Respondents
                                                                                                  • PPercentage
                                                                                                  • 11
                                                                                                  • BBelow 2 years
                                                                                                  • 133
                                                                                                  • 113
                                                                                                  • 22
                                                                                                  • 2 2ndash 4 years
                                                                                                  • 330
                                                                                                  • 330
                                                                                                  • 33
                                                                                                  • 4 4ndash 6 years
                                                                                                  • 334
                                                                                                  • 334
                                                                                                  • 44
                                                                                                  • AAbove 6 years
                                                                                                  • 223
                                                                                                  • 223
                                                                                                  • Total
                                                                                                  • 1100
                                                                                                  • 1100
                                                                                                  • SSI No
                                                                                                  • AAmount of Work
                                                                                                  • NNo of Respondents
                                                                                                  • PPercentage
                                                                                                  • 11
                                                                                                  • HHighly satisfied
                                                                                                  • 220
                                                                                                  • 220
                                                                                                  • 22
                                                                                                  • SSatisfied
                                                                                                  • 445
                                                                                                  • 445
                                                                                                  • 33
                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                  • 112
                                                                                                  • 112
                                                                                                  • 44
                                                                                                  • DDissatisfied
                                                                                                  • 118
                                                                                                  • 118
                                                                                                  • 55
                                                                                                  • HHighly Dissatisfied
                                                                                                  • 006
                                                                                                  • 006
                                                                                                  • Total
                                                                                                  • 1100
                                                                                                  • 1100
                                                                                                  • SSI No
                                                                                                  • SSatisfaction with Subordinates
                                                                                                  • NNo of Respondents
                                                                                                  • PPercentage
                                                                                                  • 11
                                                                                                  • HHighly satisfied
                                                                                                  • 112
                                                                                                  • 112
                                                                                                  • 22
                                                                                                  • SSatisfied
                                                                                                  • 667
                                                                                                  • 667
                                                                                                  • 23
                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                  • 114
                                                                                                  • 114
                                                                                                  • 4
                                                                                                  • DDissatisfied
                                                                                                  • 007
                                                                                                  • 007
                                                                                                  • 55
                                                                                                  • HHighly Dissatisfied
                                                                                                  • 0 00
                                                                                                  • 000
                                                                                                  • Total
                                                                                                  • 1100
                                                                                                  • 1100
                                                                                                  • SSI No
                                                                                                  • JJob Pressure
                                                                                                  • NNo of Respondents
                                                                                                  • PPercentage
                                                                                                  • 11
                                                                                                  • YYes
                                                                                                  • 772
                                                                                                  • 772
                                                                                                  • 22
                                                                                                  • NNo
                                                                                                  • 228
                                                                                                  • 228
                                                                                                  • TTotal
                                                                                                  • 1100
                                                                                                  • 1100
                                                                                                  • SSI No
                                                                                                  • PPayment Satisfaction
                                                                                                  • NNo of Respondents
                                                                                                  • PPercentage
                                                                                                  • 11
                                                                                                  • YYes
                                                                                                  • 667
                                                                                                  • 667
                                                                                                  • 22
                                                                                                  • NNo
                                                                                                  • 333
                                                                                                  • 333
                                                                                                  • Total
                                                                                                  • 1100
                                                                                                  • 1100
                                                                                                  • SSI No
                                                                                                  • WWillingness to Work
                                                                                                  • NNo of Respondents
                                                                                                  • PPercentage
                                                                                                  • 11
                                                                                                  • YYes
                                                                                                  • 559
                                                                                                  • 559
                                                                                                  • 22
                                                                                                  • NNo
                                                                                                  • 441
                                                                                                  • 441
                                                                                                  • TTotal
                                                                                                  • 100
                                                                                                  • 100
                                                                                                    • MISSION amp VISION
                                                                                                    • Mission
                                                                                                    • Vision
                                                                                                    • Philips Electronics India Limited
                                                                                                      • SSI No
                                                                                                      • WWorking Environment
                                                                                                      • NNo of Respondents
                                                                                                      • PPercentage
                                                                                                      • 11
                                                                                                      • EExcellent
                                                                                                      • 112
                                                                                                      • 112
                                                                                                      • 22
                                                                                                      • GGood
                                                                                                      • 557
                                                                                                      • 557
                                                                                                      • 33
                                                                                                      • FFair
                                                                                                      • 228
                                                                                                      • 228
                                                                                                      • 44
                                                                                                      • PPoor
                                                                                                      • 003
                                                                                                      • 033
                                                                                                      • 55
                                                                                                      • VVery Poor
                                                                                                      • 000
                                                                                                      • 000
                                                                                                      • TTotal
                                                                                                      • 1100
                                                                                                      • 1100
                                                                                                      • SSI No
                                                                                                      • NNon-Monitory Benefits offered to Employees
                                                                                                      • NNo of Respondents
                                                                                                      • PPercentage
                                                                                                      • 11
                                                                                                      • HHighly Satisfied
                                                                                                      • 114
                                                                                                      • 114
                                                                                                      • 22
                                                                                                      • SSatisfied
                                                                                                      • 554
                                                                                                      • 554
                                                                                                      • 33
                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                      • 225
                                                                                                      • 225
                                                                                                      • 44
                                                                                                      • DDissatisfied
                                                                                                      • 005
                                                                                                      • 005
                                                                                                      • 55
                                                                                                      • HHighly Dissatisfied
                                                                                                      • 002
                                                                                                      • 002
                                                                                                      • Total
                                                                                                      • 1100
                                                                                                      • 1100
                                                                                                      • SSI No
                                                                                                      • CCareer Development
                                                                                                      • NNo of Respondents
                                                                                                      • PPercentage
                                                                                                      • HHighly satisfied
                                                                                                      • 112
                                                                                                      • 112
                                                                                                      • SSatisfied
                                                                                                      • 556
                                                                                                      • 556
                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                      • 222
                                                                                                      • 222
                                                                                                      • DDissatisfied
                                                                                                      • 110
                                                                                                      • 110
                                                                                                      • HHighly Dissatisfied
                                                                                                      • 000
                                                                                                      • 000
                                                                                                      • Total
                                                                                                      • 1100
                                                                                                      • 1100
                                                                                                      • SSI No
                                                                                                      • CCo-operation of Workers
                                                                                                      • NNo of Respondents
                                                                                                      • PPercentage
                                                                                                      • 11
                                                                                                      • HHighly satisfied
                                                                                                      • 220
                                                                                                      • 220
                                                                                                      • 22
                                                                                                      • SSatisfied
                                                                                                      • 666
                                                                                                      • 666
                                                                                                      • 33
                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                      • 111
                                                                                                      • 111
                                                                                                      • 44
                                                                                                      • DDissatisfied
                                                                                                      • 003
                                                                                                      • 003
                                                                                                      • 55
                                                                                                      • HHighly Dissatisfied
                                                                                                      • 000
                                                                                                      • 000
                                                                                                      • Total
                                                                                                      • 1100
                                                                                                      • 1100
                                                                                                      • SSI No
                                                                                                      • SSatisfaction with Top Management
                                                                                                      • NNo of Respondents
                                                                                                      • PPercentage
                                                                                                      • 11
                                                                                                      • HHighly satisfied
                                                                                                      • 226
                                                                                                      • 226
                                                                                                      • 22
                                                                                                      • SSatisfied
                                                                                                      • 551
                                                                                                      • 551
                                                                                                      • 33
                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                      • 117
                                                                                                      • 117
                                                                                                      • 44
                                                                                                      • DDissatisfied
                                                                                                      • 006
                                                                                                      • 006
                                                                                                      • 55
                                                                                                      • HHighly dissatisfied
                                                                                                      • 000
                                                                                                      • 000
                                                                                                      • Total
                                                                                                      • 1100
                                                                                                      • 1100
                                                                                                      • SSI No
                                                                                                      • JJob Satisfaction
                                                                                                      • NNo of Respondents
                                                                                                      • PPercentage
                                                                                                      • 11
                                                                                                      • HHighly satisfied
                                                                                                      • 222
                                                                                                      • 222
                                                                                                      • 22
                                                                                                      • SSatisfied
                                                                                                      • 556
                                                                                                      • 556
                                                                                                      • 33
                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                      • 116
                                                                                                      • 116
                                                                                                      • 44
                                                                                                      • DDissatisfied
                                                                                                      • 007
                                                                                                      • 007
                                                                                                      • 55
                                                                                                      • HHighly Dissatisfied
                                                                                                      • 000
                                                                                                      • 000
                                                                                                      • Total
                                                                                                      • 1100
                                                                                                      • 1100
                                                                                                      • SSI No
                                                                                                      • DDevelopment of Skills and Talents
                                                                                                      • NNo of Respondents
                                                                                                      • PPercentage
                                                                                                      • 1 1
                                                                                                      • HHighly Agree
                                                                                                      • 112
                                                                                                      • 112
                                                                                                      • 22
                                                                                                      • AAgree
                                                                                                      • 552
                                                                                                      • 552
                                                                                                      • 33
                                                                                                      • NNeither Agree nor Disagree
                                                                                                      • 228
                                                                                                      • 228
                                                                                                      • 44
                                                                                                      • DDisagree
                                                                                                      • 006
                                                                                                      • 006
                                                                                                      • 55
                                                                                                      • HHighly Disagree
                                                                                                      • 002
                                                                                                      • 002
                                                                                                      • Total
                                                                                                      • 1100
                                                                                                      • 1100
                                                                                                      • SSI No
                                                                                                      • WWelfare Facilities
                                                                                                      • NNo of Respondents
                                                                                                      • PPercentage
                                                                                                      • 11
                                                                                                      • HHighly satisfied
                                                                                                      • 009
                                                                                                      • 909
                                                                                                      • 22
                                                                                                      • SSatisfied
                                                                                                      • 557
                                                                                                      • 557
                                                                                                      • 33
                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                      • 229
                                                                                                      • 229
                                                                                                      • 44
                                                                                                      • DDissatisfied
                                                                                                      • 505
                                                                                                      • 005
                                                                                                      • 55
                                                                                                      • HHighly Dissatisfied
                                                                                                      • 000
                                                                                                      • 000
                                                                                                      • Total
                                                                                                      • 1100
                                                                                                      • 1100
                                                                                                        • SUMMARY
                                                                                                        • RECOMMENDATIONS
                                                                                                        • BIBLIOGRAPHY

                                                                                                    50

                                                                                                    FIGURE 43

                                                                                                    REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

                                                                                                    51

                                                                                                    Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                                                                    S

                                                                                                    SI No

                                                                                                    N

                                                                                                    Non-Monitory Benefits offered

                                                                                                    to Employees

                                                                                                    N

                                                                                                    No of Respondents

                                                                                                    P

                                                                                                    Percentage

                                                                                                    1

                                                                                                    1

                                                                                                    H

                                                                                                    Highly Satisfied

                                                                                                    1

                                                                                                    14

                                                                                                    1

                                                                                                    14

                                                                                                    2

                                                                                                    2

                                                                                                    S

                                                                                                    Satisfied

                                                                                                    5

                                                                                                    54

                                                                                                    5

                                                                                                    54

                                                                                                    3

                                                                                                    3

                                                                                                    N

                                                                                                    Neither Satisfied nor Dissatisfied

                                                                                                    2

                                                                                                    25

                                                                                                    2

                                                                                                    25

                                                                                                    4

                                                                                                    4

                                                                                                    D

                                                                                                    Dissatisfied

                                                                                                    0

                                                                                                    05

                                                                                                    0

                                                                                                    05

                                                                                                    5

                                                                                                    5

                                                                                                    H

                                                                                                    Highly Dissatisfied

                                                                                                    0

                                                                                                    02

                                                                                                    0

                                                                                                    02

                                                                                                    Total 1

                                                                                                    100

                                                                                                    1

                                                                                                    100

                                                                                                    Source survey data

                                                                                                    Inference

                                                                                                    From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                                                                    FIGURE 44

                                                                                                    REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                                                                    52

                                                                                                    Table 45 ndash To know the satisfaction level of respondents towards the work

                                                                                                    assigned

                                                                                                    Source survey dataInference

                                                                                                    From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                                                                    FIGURE 45

                                                                                                    S

                                                                                                    SI No

                                                                                                    A

                                                                                                    Amount of Work

                                                                                                    N

                                                                                                    No of Respondents

                                                                                                    P

                                                                                                    Percentage

                                                                                                    1

                                                                                                    1

                                                                                                    H

                                                                                                    Highly satisfied

                                                                                                    2

                                                                                                    20

                                                                                                    2

                                                                                                    20

                                                                                                    2

                                                                                                    2

                                                                                                    S

                                                                                                    Satisfied

                                                                                                    4

                                                                                                    45

                                                                                                    4

                                                                                                    45

                                                                                                    3

                                                                                                    3

                                                                                                    N

                                                                                                    Neither Satisfied nor Dissatisfied

                                                                                                    1

                                                                                                    12

                                                                                                    1

                                                                                                    12

                                                                                                    4

                                                                                                    4

                                                                                                    D

                                                                                                    Dissatisfied

                                                                                                    1

                                                                                                    18

                                                                                                    1

                                                                                                    18

                                                                                                    5

                                                                                                    5

                                                                                                    H

                                                                                                    Highly Dissatisfied

                                                                                                    0

                                                                                                    06

                                                                                                    0

                                                                                                    06

                                                                                                    Total 1

                                                                                                    100

                                                                                                    1

                                                                                                    100

                                                                                                    53

                                                                                                    REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                                                                    54

                                                                                                    Table 46 ndash Opinion about the career development programme in their organisation

                                                                                                    S

                                                                                                    SI No

                                                                                                    C

                                                                                                    Career Development

                                                                                                    N

                                                                                                    No of Respondents

                                                                                                    P

                                                                                                    Percentage

                                                                                                    H

                                                                                                    Highly satisfied

                                                                                                    1

                                                                                                    12

                                                                                                    1

                                                                                                    12

                                                                                                    S

                                                                                                    Satisfied

                                                                                                    5

                                                                                                    56

                                                                                                    5

                                                                                                    56

                                                                                                    N

                                                                                                    Neither Satisfied nor Dissatisfied

                                                                                                    2

                                                                                                    22

                                                                                                    2

                                                                                                    22

                                                                                                    D

                                                                                                    Dissatisfied

                                                                                                    1

                                                                                                    10

                                                                                                    1

                                                                                                    10

                                                                                                    H

                                                                                                    Highly Dissatisfied

                                                                                                    0

                                                                                                    00

                                                                                                    0

                                                                                                    00

                                                                                                    Total 1

                                                                                                    100

                                                                                                    1

                                                                                                    100

                                                                                                    Source survey data

                                                                                                    Inference

                                                                                                    From the above table it shows that 56 of the employees were satisfied

                                                                                                    with the opinion about the carrier development programme in their organisation

                                                                                                    FIGURE 46

                                                                                                    REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                                                                    PROGRAMME IN THEIR ORGANISATION

                                                                                                    55

                                                                                                    Table 47 ndash To know the cooperation of co-workers

                                                                                                    S

                                                                                                    SI No

                                                                                                    C

                                                                                                    Co-operation of Workers

                                                                                                    N

                                                                                                    No of Respondents

                                                                                                    P

                                                                                                    Percentage

                                                                                                    1

                                                                                                    1

                                                                                                    H

                                                                                                    Highly satisfied

                                                                                                    2

                                                                                                    20

                                                                                                    2

                                                                                                    20

                                                                                                    2

                                                                                                    2

                                                                                                    S

                                                                                                    Satisfied

                                                                                                    6

                                                                                                    66

                                                                                                    6

                                                                                                    66

                                                                                                    3

                                                                                                    3

                                                                                                    N

                                                                                                    Neither Satisfied nor Dissatisfied

                                                                                                    1

                                                                                                    11

                                                                                                    1

                                                                                                    11

                                                                                                    4

                                                                                                    4

                                                                                                    D

                                                                                                    Dissatisfied

                                                                                                    0

                                                                                                    03

                                                                                                    0

                                                                                                    03

                                                                                                    5

                                                                                                    5

                                                                                                    H

                                                                                                    Highly Dissatisfied

                                                                                                    0

                                                                                                    00

                                                                                                    0

                                                                                                    00

                                                                                                    Total 1

                                                                                                    100

                                                                                                    1

                                                                                                    100

                                                                                                    Source survey data

                                                                                                    Inference

                                                                                                    From the above table it shows that 66 of the employees were satisfied

                                                                                                    with the cooperation of co-workers

                                                                                                    FIGURE 47

                                                                                                    56

                                                                                                    REPRESENTS THE COOPERATION OF CO-WORKERS

                                                                                                    57

                                                                                                    Table 48 ndash To know the satisfaction of Respondents with top management

                                                                                                    S

                                                                                                    SI No

                                                                                                    S

                                                                                                    Satisfaction with Top

                                                                                                    Management

                                                                                                    N

                                                                                                    No of Respondents

                                                                                                    P

                                                                                                    Percentage

                                                                                                    1

                                                                                                    1

                                                                                                    H

                                                                                                    Highly satisfied

                                                                                                    2

                                                                                                    26

                                                                                                    2

                                                                                                    26

                                                                                                    2

                                                                                                    2

                                                                                                    S

                                                                                                    Satisfied

                                                                                                    5

                                                                                                    51

                                                                                                    5

                                                                                                    51

                                                                                                    3

                                                                                                    3

                                                                                                    N

                                                                                                    Neither Satisfied nor Dissatisfied

                                                                                                    1

                                                                                                    17

                                                                                                    1

                                                                                                    17

                                                                                                    4

                                                                                                    4

                                                                                                    D

                                                                                                    Dissatisfied

                                                                                                    0

                                                                                                    06

                                                                                                    0

                                                                                                    06

                                                                                                    5

                                                                                                    5

                                                                                                    H

                                                                                                    Highly dissatisfied

                                                                                                    0

                                                                                                    00

                                                                                                    0

                                                                                                    00

                                                                                                    Total 1

                                                                                                    100

                                                                                                    1

                                                                                                    100

                                                                                                    Source survey data

                                                                                                    Inference

                                                                                                    From the above table it shows that 51 of the employees were satisfied with the top management

                                                                                                    FIGURE 48

                                                                                                    58

                                                                                                    REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                                                    Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                                                    Source survey data

                                                                                                    Inference

                                                                                                    From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                                                    S

                                                                                                    SI

                                                                                                    No

                                                                                                    S

                                                                                                    Satisfaction with Subordinates

                                                                                                    N

                                                                                                    No of Respondents

                                                                                                    P

                                                                                                    Percentage

                                                                                                    1

                                                                                                    1

                                                                                                    H

                                                                                                    Highly satisfied

                                                                                                    1

                                                                                                    12

                                                                                                    1

                                                                                                    12

                                                                                                    2

                                                                                                    2

                                                                                                    S

                                                                                                    Satisfied

                                                                                                    6

                                                                                                    67

                                                                                                    6

                                                                                                    67

                                                                                                    2

                                                                                                    3

                                                                                                    N

                                                                                                    Neither Satisfied nor Dissatisfied

                                                                                                    1

                                                                                                    14

                                                                                                    1

                                                                                                    14

                                                                                                    4

                                                                                                    D

                                                                                                    Dissatisfied

                                                                                                    0

                                                                                                    07

                                                                                                    0

                                                                                                    07

                                                                                                    5

                                                                                                    5

                                                                                                    H

                                                                                                    Highly Dissatisfied

                                                                                                    0

                                                                                                    00

                                                                                                    0

                                                                                                    00

                                                                                                    Total 1

                                                                                                    100

                                                                                                    1

                                                                                                    100

                                                                                                    59

                                                                                                    FIGURE 49

                                                                                                    REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                                                    60

                                                                                                    Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                                                    S

                                                                                                    SI No

                                                                                                    J

                                                                                                    Job Satisfaction

                                                                                                    N

                                                                                                    No of Respondents

                                                                                                    P

                                                                                                    Percentage

                                                                                                    1

                                                                                                    1

                                                                                                    H

                                                                                                    Highly satisfied

                                                                                                    2

                                                                                                    22

                                                                                                    2

                                                                                                    22

                                                                                                    2

                                                                                                    2

                                                                                                    S

                                                                                                    Satisfied

                                                                                                    5

                                                                                                    56

                                                                                                    5

                                                                                                    56

                                                                                                    3

                                                                                                    3

                                                                                                    N

                                                                                                    Neither Satisfied nor Dissatisfied

                                                                                                    1

                                                                                                    16

                                                                                                    1

                                                                                                    16

                                                                                                    4

                                                                                                    4

                                                                                                    D

                                                                                                    Dissatisfied

                                                                                                    0

                                                                                                    07

                                                                                                    0

                                                                                                    07

                                                                                                    5

                                                                                                    5

                                                                                                    H

                                                                                                    Highly Dissatisfied

                                                                                                    0

                                                                                                    00

                                                                                                    0

                                                                                                    00

                                                                                                    Total 1

                                                                                                    100

                                                                                                    1

                                                                                                    100

                                                                                                    Source survey dataInference

                                                                                                    From the above table it shows that 56 of the employees were satisfied with their job

                                                                                                    FIGURE 410

                                                                                                    61

                                                                                                    REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                                                    Table 411 ndash To know whether there is any job pressure in their work

                                                                                                    Source survey data

                                                                                                    Inference

                                                                                                    From the above table it shows that 72 of employees said there is job pressure in their work

                                                                                                    FIGURE 411

                                                                                                    REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                                                    S

                                                                                                    SI No

                                                                                                    J

                                                                                                    Job Pressure

                                                                                                    N

                                                                                                    No of Respondents

                                                                                                    P

                                                                                                    Percentage

                                                                                                    1

                                                                                                    1

                                                                                                    Y

                                                                                                    Yes

                                                                                                    7

                                                                                                    72

                                                                                                    7

                                                                                                    72

                                                                                                    2

                                                                                                    2

                                                                                                    N

                                                                                                    No

                                                                                                    2

                                                                                                    28

                                                                                                    2

                                                                                                    28

                                                                                                    T

                                                                                                    Total

                                                                                                    1

                                                                                                    100

                                                                                                    1

                                                                                                    100

                                                                                                    62

                                                                                                    Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                                                    amp talents

                                                                                                    S

                                                                                                    SI No

                                                                                                    D

                                                                                                    Development of Skills and

                                                                                                    Talents

                                                                                                    N

                                                                                                    No of Respondents

                                                                                                    P

                                                                                                    Percentage

                                                                                                    1

                                                                                                    1

                                                                                                    H

                                                                                                    Highly Agree

                                                                                                    1

                                                                                                    12

                                                                                                    1

                                                                                                    12

                                                                                                    2

                                                                                                    2

                                                                                                    A

                                                                                                    Agree

                                                                                                    5

                                                                                                    52

                                                                                                    5

                                                                                                    52

                                                                                                    3

                                                                                                    3

                                                                                                    N

                                                                                                    Neither Agree nor Disagree

                                                                                                    2

                                                                                                    28

                                                                                                    2

                                                                                                    28

                                                                                                    4

                                                                                                    4

                                                                                                    D

                                                                                                    Disagree

                                                                                                    0

                                                                                                    06

                                                                                                    0

                                                                                                    06

                                                                                                    5

                                                                                                    5

                                                                                                    H

                                                                                                    Highly Disagree

                                                                                                    0

                                                                                                    02

                                                                                                    0

                                                                                                    02

                                                                                                    Total 1

                                                                                                    100

                                                                                                    1

                                                                                                    100

                                                                                                    Source survey data

                                                                                                    Inference

                                                                                                    From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                                                    63

                                                                                                    FIRGURE 412

                                                                                                    REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                                                    64

                                                                                                    Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                                                    S

                                                                                                    SI No

                                                                                                    W

                                                                                                    Welfare Facilities

                                                                                                    N

                                                                                                    No of Respondents

                                                                                                    P

                                                                                                    Percentage

                                                                                                    1

                                                                                                    1

                                                                                                    H

                                                                                                    Highly satisfied

                                                                                                    0

                                                                                                    09

                                                                                                    9

                                                                                                    09

                                                                                                    2

                                                                                                    2

                                                                                                    S

                                                                                                    Satisfied

                                                                                                    5

                                                                                                    57

                                                                                                    5

                                                                                                    57

                                                                                                    3

                                                                                                    3

                                                                                                    N

                                                                                                    Neither Satisfied nor Dissatisfied

                                                                                                    2

                                                                                                    29

                                                                                                    2

                                                                                                    29

                                                                                                    4

                                                                                                    4

                                                                                                    D

                                                                                                    Dissatisfied

                                                                                                    5

                                                                                                    05

                                                                                                    0

                                                                                                    05

                                                                                                    5

                                                                                                    5

                                                                                                    H

                                                                                                    Highly Dissatisfied

                                                                                                    0

                                                                                                    00

                                                                                                    0

                                                                                                    00

                                                                                                    Total 1

                                                                                                    100

                                                                                                    1

                                                                                                    100

                                                                                                    Source survey data

                                                                                                    Inference

                                                                                                    From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                                                    FIGURE 413

                                                                                                    REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                                                    65

                                                                                                    Table 414 ndash To know the employee satisfaction towards the salary

                                                                                                    Source survey data

                                                                                                    Inference

                                                                                                    From the above table it shows that 67 of the employees were satisfied

                                                                                                    with their salary

                                                                                                    FIGURE 414

                                                                                                    REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                                                    S

                                                                                                    SI No

                                                                                                    P

                                                                                                    Payment Satisfaction

                                                                                                    N

                                                                                                    No of Respondents

                                                                                                    P

                                                                                                    Percentage

                                                                                                    1

                                                                                                    1

                                                                                                    Y

                                                                                                    Yes

                                                                                                    6

                                                                                                    67

                                                                                                    6

                                                                                                    67

                                                                                                    2

                                                                                                    2

                                                                                                    N

                                                                                                    No

                                                                                                    3

                                                                                                    33

                                                                                                    3

                                                                                                    33

                                                                                                    T

                                                                                                    otal

                                                                                                    1

                                                                                                    100

                                                                                                    1

                                                                                                    100

                                                                                                    66

                                                                                                    Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                                    Organisation

                                                                                                    Source survey data

                                                                                                    Inference

                                                                                                    From the above table it shows that 59 of the employees were willing to

                                                                                                    continue in this organisation

                                                                                                    FIGURE 415

                                                                                                    REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                                    S

                                                                                                    SI No

                                                                                                    W

                                                                                                    Willingness to Work

                                                                                                    N

                                                                                                    No of Respondents

                                                                                                    P

                                                                                                    Percentage

                                                                                                    1

                                                                                                    1

                                                                                                    Y

                                                                                                    Yes

                                                                                                    5

                                                                                                    59

                                                                                                    5

                                                                                                    59

                                                                                                    2

                                                                                                    2

                                                                                                    N

                                                                                                    No

                                                                                                    4

                                                                                                    41

                                                                                                    4

                                                                                                    41

                                                                                                    T

                                                                                                    Total

                                                                                                    1

                                                                                                    00

                                                                                                    1

                                                                                                    00

                                                                                                    67

                                                                                                    CHI-SQUARE METHOD

                                                                                                    The chi square test is one of the simplest and most widely used non-

                                                                                                    parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                                    if categorical data shows dependency or the two classifications are independent It can

                                                                                                    also be used to make comparisons between theoretical population and actual data

                                                                                                    when categories are used

                                                                                                    n

                                                                                                    Chi square χsup2= sum (O-E) sup2 E

                                                                                                    i =1

                                                                                                    Where O= observed frequency

                                                                                                    E= expected frequency

                                                                                                    68

                                                                                                    OBSERVED FREQUENCY

                                                                                                    Table 419 shows the relationship between the department and the job satisfaction

                                                                                                    Over All

                                                                                                    Job

                                                                                                    SatisfactionHighly

                                                                                                    SatisfiedSatisfied

                                                                                                    Neither

                                                                                                    Satisfied nor

                                                                                                    Dissatisfied

                                                                                                    DissatisfiedHighly

                                                                                                    Dissatisfied

                                                                                                    Sub

                                                                                                    Total

                                                                                                    Mechanical 5 6 14 3 2 30

                                                                                                    Electrical 6 8 6 3 2 25

                                                                                                    Production 9 13 7 4 2 35

                                                                                                    Others 2 3 2 2 1 10

                                                                                                    Sub Total 22 30 29 12 7 100

                                                                                                    69

                                                                                                    EXPECTED FREQUENCY

                                                                                                    Over All

                                                                                                    Job

                                                                                                    SatisfactionHighly

                                                                                                    SatisfiedSatisfied

                                                                                                    Neither

                                                                                                    Satisfied nor

                                                                                                    Dissatisfied

                                                                                                    DissatisfiedHighly

                                                                                                    Dissatisfied

                                                                                                    Sub

                                                                                                    Total

                                                                                                    Mechanical 7 8 9 4 2 30

                                                                                                    Electrical 5 8 7 3 2 25

                                                                                                    Production 8 11 10 4 2 35

                                                                                                    Others 2 3 3 1 1 10

                                                                                                    Sub Total 22 30 29 12 7 100

                                                                                                    Null Hypothesis (Ho)

                                                                                                    There is no significant difference between the department and the job satisfaction

                                                                                                    Alternative Hypothesis (Ho)

                                                                                                    There is significant difference between the job satisfaction

                                                                                                    Co Relation

                                                                                                    70

                                                                                                    Chapter-V

                                                                                                    CONCLUSIONS AND

                                                                                                    RECOMMENDATIONS

                                                                                                    71

                                                                                                    CONCLUSION

                                                                                                    On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                                    Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                                    General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                                    Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                                    environment of the company is very healthy The visitors feel happy after the campus

                                                                                                    Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                                    indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                                    building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                                    Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                                    its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                                    position by channelising these internal accruals to fund its expansion programmes

                                                                                                    Working results PTL has registered a handsome and constant growth in its profits because

                                                                                                    of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                                    company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                                    However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                                    velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                                    72

                                                                                                    SUMMARY

                                                                                                    According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                                    employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                                    development and having a best friend at work

                                                                                                    Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                                    than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                                    employees may just start whistling while they work It is up to me The corporate culture or

                                                                                                    financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                                    that is completely in your control

                                                                                                    Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                                    more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                                    do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                                    your job to bond your best people to your company through recognition And you also must help

                                                                                                    direct and motivate your core performers

                                                                                                    Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                                    earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                                    out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                                    spend time with their kids) make the most of your formal service awards with some preparation

                                                                                                    and a group presentation walk around your department every day and talk to your

                                                                                                    people and thank them sincerely and often

                                                                                                    73

                                                                                                    Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                                    You do great work actually can have the opposite effect and leave your employees wondering

                                                                                                    Does he have any idea what I really do around here Specific praise links individual

                                                                                                    accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                                    customer complaint Great work As you know we value quick resolutions of problems as

                                                                                                    one of our core strategies

                                                                                                    Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                                    college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                                    your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                                    high-impact performers report that they left their last job because No one ever asked me to

                                                                                                    stay

                                                                                                    Forget cash

                                                                                                    Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                                    offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                                    work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                                    recognized and involved they are much less likely to keep asking about money

                                                                                                    Recognize

                                                                                                    Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                                    largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                                    at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                                    much too long to recognize and you probably are losing people you do not need to

                                                                                                    74

                                                                                                    Recognition works

                                                                                                    Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                    performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                    ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                    Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                    Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                    achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                    their jobs again Chances are you will work together happily ever after

                                                                                                    So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                    organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                    sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                    and other moral value

                                                                                                    75

                                                                                                    RECOMMENDATIONS

                                                                                                    PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                    minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                    will spread over more units thereby decreasing the per unit cost

                                                                                                    PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                    period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                    equal as it will help in improving company liquidity

                                                                                                    PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                    business as it accounts very less as compare to other businesses of Philips

                                                                                                    Another recommendation for Mohali plant is about the HR department that is they

                                                                                                    should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                    up to the profit of the company

                                                                                                    76

                                                                                                    BIBLIOGRAPHY

                                                                                                    1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                    2 Monthly Journals of Philips Electronics India Ltd

                                                                                                    3 Authentic Leadership Medtronic CEO Bill George

                                                                                                    4 wwwindiaphilipscom

                                                                                                    5 wwwwikipediacom

                                                                                                    6 httpwwwemployeecommitmentcom

                                                                                                    7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                    8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                    9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                    77

                                                                                                    Questionnaire

                                                                                                    Name __________________________________________________________

                                                                                                    Age______________________________ Gender _______________________

                                                                                                    Qualification _______________________ Contact No ___________________

                                                                                                    Q1 In which department you are working

                                                                                                    Electrical Production Mechanical Other

                                                                                                    Q2 What is your working experience

                                                                                                    gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                    Q3 How You like the physical Working Environment of the organization

                                                                                                    Excellent Good Fair Poor Very Poor

                                                                                                    Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                    Q5 Are you satisfied with your work

                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                    Q6 Are you satisfied with the career development programe of the company

                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                    Q7 Is other staff of the organization is co-operative with you

                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                    Q8 Are you satisfied with top level management

                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                    78

                                                                                                    Q9 Are you satisfied with your subordinates

                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                    Q10 Are you satisfied with the nature of the Job

                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                    Q11 Do you have any Job Pressure in work

                                                                                                    Yes No

                                                                                                    Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                    Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                    Q14 Are you satisfied towards your salary

                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                    Q15 Are you committed towards the organisation

                                                                                                    Yes No

                                                                                                    Signature

                                                                                                    • SSI No
                                                                                                    • DDepartment
                                                                                                    • NNo of Respondents
                                                                                                    • PPercentage
                                                                                                    • 11
                                                                                                    • MMechanical
                                                                                                    • 330
                                                                                                    • 330
                                                                                                    • 22
                                                                                                    • EElectrical
                                                                                                    • 225
                                                                                                    • 225
                                                                                                    • 33
                                                                                                    • PProduction
                                                                                                    • 335
                                                                                                    • 335
                                                                                                    • 44
                                                                                                    • OOthers
                                                                                                    • 110
                                                                                                    • 110
                                                                                                    • TTotal
                                                                                                    • 1100
                                                                                                    • 1100
                                                                                                    • SSI No
                                                                                                    • WWork Experience
                                                                                                    • NNo of Respondents
                                                                                                    • PPercentage
                                                                                                    • 11
                                                                                                    • BBelow 2 years
                                                                                                    • 133
                                                                                                    • 113
                                                                                                    • 22
                                                                                                    • 2 2ndash 4 years
                                                                                                    • 330
                                                                                                    • 330
                                                                                                    • 33
                                                                                                    • 4 4ndash 6 years
                                                                                                    • 334
                                                                                                    • 334
                                                                                                    • 44
                                                                                                    • AAbove 6 years
                                                                                                    • 223
                                                                                                    • 223
                                                                                                    • Total
                                                                                                    • 1100
                                                                                                    • 1100
                                                                                                    • SSI No
                                                                                                    • AAmount of Work
                                                                                                    • NNo of Respondents
                                                                                                    • PPercentage
                                                                                                    • 11
                                                                                                    • HHighly satisfied
                                                                                                    • 220
                                                                                                    • 220
                                                                                                    • 22
                                                                                                    • SSatisfied
                                                                                                    • 445
                                                                                                    • 445
                                                                                                    • 33
                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                    • 112
                                                                                                    • 112
                                                                                                    • 44
                                                                                                    • DDissatisfied
                                                                                                    • 118
                                                                                                    • 118
                                                                                                    • 55
                                                                                                    • HHighly Dissatisfied
                                                                                                    • 006
                                                                                                    • 006
                                                                                                    • Total
                                                                                                    • 1100
                                                                                                    • 1100
                                                                                                    • SSI No
                                                                                                    • SSatisfaction with Subordinates
                                                                                                    • NNo of Respondents
                                                                                                    • PPercentage
                                                                                                    • 11
                                                                                                    • HHighly satisfied
                                                                                                    • 112
                                                                                                    • 112
                                                                                                    • 22
                                                                                                    • SSatisfied
                                                                                                    • 667
                                                                                                    • 667
                                                                                                    • 23
                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                    • 114
                                                                                                    • 114
                                                                                                    • 4
                                                                                                    • DDissatisfied
                                                                                                    • 007
                                                                                                    • 007
                                                                                                    • 55
                                                                                                    • HHighly Dissatisfied
                                                                                                    • 0 00
                                                                                                    • 000
                                                                                                    • Total
                                                                                                    • 1100
                                                                                                    • 1100
                                                                                                    • SSI No
                                                                                                    • JJob Pressure
                                                                                                    • NNo of Respondents
                                                                                                    • PPercentage
                                                                                                    • 11
                                                                                                    • YYes
                                                                                                    • 772
                                                                                                    • 772
                                                                                                    • 22
                                                                                                    • NNo
                                                                                                    • 228
                                                                                                    • 228
                                                                                                    • TTotal
                                                                                                    • 1100
                                                                                                    • 1100
                                                                                                    • SSI No
                                                                                                    • PPayment Satisfaction
                                                                                                    • NNo of Respondents
                                                                                                    • PPercentage
                                                                                                    • 11
                                                                                                    • YYes
                                                                                                    • 667
                                                                                                    • 667
                                                                                                    • 22
                                                                                                    • NNo
                                                                                                    • 333
                                                                                                    • 333
                                                                                                    • Total
                                                                                                    • 1100
                                                                                                    • 1100
                                                                                                    • SSI No
                                                                                                    • WWillingness to Work
                                                                                                    • NNo of Respondents
                                                                                                    • PPercentage
                                                                                                    • 11
                                                                                                    • YYes
                                                                                                    • 559
                                                                                                    • 559
                                                                                                    • 22
                                                                                                    • NNo
                                                                                                    • 441
                                                                                                    • 441
                                                                                                    • TTotal
                                                                                                    • 100
                                                                                                    • 100
                                                                                                      • MISSION amp VISION
                                                                                                      • Mission
                                                                                                      • Vision
                                                                                                      • Philips Electronics India Limited
                                                                                                        • SSI No
                                                                                                        • WWorking Environment
                                                                                                        • NNo of Respondents
                                                                                                        • PPercentage
                                                                                                        • 11
                                                                                                        • EExcellent
                                                                                                        • 112
                                                                                                        • 112
                                                                                                        • 22
                                                                                                        • GGood
                                                                                                        • 557
                                                                                                        • 557
                                                                                                        • 33
                                                                                                        • FFair
                                                                                                        • 228
                                                                                                        • 228
                                                                                                        • 44
                                                                                                        • PPoor
                                                                                                        • 003
                                                                                                        • 033
                                                                                                        • 55
                                                                                                        • VVery Poor
                                                                                                        • 000
                                                                                                        • 000
                                                                                                        • TTotal
                                                                                                        • 1100
                                                                                                        • 1100
                                                                                                        • SSI No
                                                                                                        • NNon-Monitory Benefits offered to Employees
                                                                                                        • NNo of Respondents
                                                                                                        • PPercentage
                                                                                                        • 11
                                                                                                        • HHighly Satisfied
                                                                                                        • 114
                                                                                                        • 114
                                                                                                        • 22
                                                                                                        • SSatisfied
                                                                                                        • 554
                                                                                                        • 554
                                                                                                        • 33
                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                        • 225
                                                                                                        • 225
                                                                                                        • 44
                                                                                                        • DDissatisfied
                                                                                                        • 005
                                                                                                        • 005
                                                                                                        • 55
                                                                                                        • HHighly Dissatisfied
                                                                                                        • 002
                                                                                                        • 002
                                                                                                        • Total
                                                                                                        • 1100
                                                                                                        • 1100
                                                                                                        • SSI No
                                                                                                        • CCareer Development
                                                                                                        • NNo of Respondents
                                                                                                        • PPercentage
                                                                                                        • HHighly satisfied
                                                                                                        • 112
                                                                                                        • 112
                                                                                                        • SSatisfied
                                                                                                        • 556
                                                                                                        • 556
                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                        • 222
                                                                                                        • 222
                                                                                                        • DDissatisfied
                                                                                                        • 110
                                                                                                        • 110
                                                                                                        • HHighly Dissatisfied
                                                                                                        • 000
                                                                                                        • 000
                                                                                                        • Total
                                                                                                        • 1100
                                                                                                        • 1100
                                                                                                        • SSI No
                                                                                                        • CCo-operation of Workers
                                                                                                        • NNo of Respondents
                                                                                                        • PPercentage
                                                                                                        • 11
                                                                                                        • HHighly satisfied
                                                                                                        • 220
                                                                                                        • 220
                                                                                                        • 22
                                                                                                        • SSatisfied
                                                                                                        • 666
                                                                                                        • 666
                                                                                                        • 33
                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                        • 111
                                                                                                        • 111
                                                                                                        • 44
                                                                                                        • DDissatisfied
                                                                                                        • 003
                                                                                                        • 003
                                                                                                        • 55
                                                                                                        • HHighly Dissatisfied
                                                                                                        • 000
                                                                                                        • 000
                                                                                                        • Total
                                                                                                        • 1100
                                                                                                        • 1100
                                                                                                        • SSI No
                                                                                                        • SSatisfaction with Top Management
                                                                                                        • NNo of Respondents
                                                                                                        • PPercentage
                                                                                                        • 11
                                                                                                        • HHighly satisfied
                                                                                                        • 226
                                                                                                        • 226
                                                                                                        • 22
                                                                                                        • SSatisfied
                                                                                                        • 551
                                                                                                        • 551
                                                                                                        • 33
                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                        • 117
                                                                                                        • 117
                                                                                                        • 44
                                                                                                        • DDissatisfied
                                                                                                        • 006
                                                                                                        • 006
                                                                                                        • 55
                                                                                                        • HHighly dissatisfied
                                                                                                        • 000
                                                                                                        • 000
                                                                                                        • Total
                                                                                                        • 1100
                                                                                                        • 1100
                                                                                                        • SSI No
                                                                                                        • JJob Satisfaction
                                                                                                        • NNo of Respondents
                                                                                                        • PPercentage
                                                                                                        • 11
                                                                                                        • HHighly satisfied
                                                                                                        • 222
                                                                                                        • 222
                                                                                                        • 22
                                                                                                        • SSatisfied
                                                                                                        • 556
                                                                                                        • 556
                                                                                                        • 33
                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                        • 116
                                                                                                        • 116
                                                                                                        • 44
                                                                                                        • DDissatisfied
                                                                                                        • 007
                                                                                                        • 007
                                                                                                        • 55
                                                                                                        • HHighly Dissatisfied
                                                                                                        • 000
                                                                                                        • 000
                                                                                                        • Total
                                                                                                        • 1100
                                                                                                        • 1100
                                                                                                        • SSI No
                                                                                                        • DDevelopment of Skills and Talents
                                                                                                        • NNo of Respondents
                                                                                                        • PPercentage
                                                                                                        • 1 1
                                                                                                        • HHighly Agree
                                                                                                        • 112
                                                                                                        • 112
                                                                                                        • 22
                                                                                                        • AAgree
                                                                                                        • 552
                                                                                                        • 552
                                                                                                        • 33
                                                                                                        • NNeither Agree nor Disagree
                                                                                                        • 228
                                                                                                        • 228
                                                                                                        • 44
                                                                                                        • DDisagree
                                                                                                        • 006
                                                                                                        • 006
                                                                                                        • 55
                                                                                                        • HHighly Disagree
                                                                                                        • 002
                                                                                                        • 002
                                                                                                        • Total
                                                                                                        • 1100
                                                                                                        • 1100
                                                                                                        • SSI No
                                                                                                        • WWelfare Facilities
                                                                                                        • NNo of Respondents
                                                                                                        • PPercentage
                                                                                                        • 11
                                                                                                        • HHighly satisfied
                                                                                                        • 009
                                                                                                        • 909
                                                                                                        • 22
                                                                                                        • SSatisfied
                                                                                                        • 557
                                                                                                        • 557
                                                                                                        • 33
                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                        • 229
                                                                                                        • 229
                                                                                                        • 44
                                                                                                        • DDissatisfied
                                                                                                        • 505
                                                                                                        • 005
                                                                                                        • 55
                                                                                                        • HHighly Dissatisfied
                                                                                                        • 000
                                                                                                        • 000
                                                                                                        • Total
                                                                                                        • 1100
                                                                                                        • 1100
                                                                                                          • SUMMARY
                                                                                                          • RECOMMENDATIONS
                                                                                                          • BIBLIOGRAPHY

                                                                                                      51

                                                                                                      Table 44 ndash To know the satisfaction level of employees towards the non-monitory benefits

                                                                                                      S

                                                                                                      SI No

                                                                                                      N

                                                                                                      Non-Monitory Benefits offered

                                                                                                      to Employees

                                                                                                      N

                                                                                                      No of Respondents

                                                                                                      P

                                                                                                      Percentage

                                                                                                      1

                                                                                                      1

                                                                                                      H

                                                                                                      Highly Satisfied

                                                                                                      1

                                                                                                      14

                                                                                                      1

                                                                                                      14

                                                                                                      2

                                                                                                      2

                                                                                                      S

                                                                                                      Satisfied

                                                                                                      5

                                                                                                      54

                                                                                                      5

                                                                                                      54

                                                                                                      3

                                                                                                      3

                                                                                                      N

                                                                                                      Neither Satisfied nor Dissatisfied

                                                                                                      2

                                                                                                      25

                                                                                                      2

                                                                                                      25

                                                                                                      4

                                                                                                      4

                                                                                                      D

                                                                                                      Dissatisfied

                                                                                                      0

                                                                                                      05

                                                                                                      0

                                                                                                      05

                                                                                                      5

                                                                                                      5

                                                                                                      H

                                                                                                      Highly Dissatisfied

                                                                                                      0

                                                                                                      02

                                                                                                      0

                                                                                                      02

                                                                                                      Total 1

                                                                                                      100

                                                                                                      1

                                                                                                      100

                                                                                                      Source survey data

                                                                                                      Inference

                                                                                                      From the above table it shows that 54 of the employees were satisfied towards the non-monitory benefits

                                                                                                      FIGURE 44

                                                                                                      REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE NON-MONITORY BENEFITS

                                                                                                      52

                                                                                                      Table 45 ndash To know the satisfaction level of respondents towards the work

                                                                                                      assigned

                                                                                                      Source survey dataInference

                                                                                                      From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                                                                      FIGURE 45

                                                                                                      S

                                                                                                      SI No

                                                                                                      A

                                                                                                      Amount of Work

                                                                                                      N

                                                                                                      No of Respondents

                                                                                                      P

                                                                                                      Percentage

                                                                                                      1

                                                                                                      1

                                                                                                      H

                                                                                                      Highly satisfied

                                                                                                      2

                                                                                                      20

                                                                                                      2

                                                                                                      20

                                                                                                      2

                                                                                                      2

                                                                                                      S

                                                                                                      Satisfied

                                                                                                      4

                                                                                                      45

                                                                                                      4

                                                                                                      45

                                                                                                      3

                                                                                                      3

                                                                                                      N

                                                                                                      Neither Satisfied nor Dissatisfied

                                                                                                      1

                                                                                                      12

                                                                                                      1

                                                                                                      12

                                                                                                      4

                                                                                                      4

                                                                                                      D

                                                                                                      Dissatisfied

                                                                                                      1

                                                                                                      18

                                                                                                      1

                                                                                                      18

                                                                                                      5

                                                                                                      5

                                                                                                      H

                                                                                                      Highly Dissatisfied

                                                                                                      0

                                                                                                      06

                                                                                                      0

                                                                                                      06

                                                                                                      Total 1

                                                                                                      100

                                                                                                      1

                                                                                                      100

                                                                                                      53

                                                                                                      REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                                                                      54

                                                                                                      Table 46 ndash Opinion about the career development programme in their organisation

                                                                                                      S

                                                                                                      SI No

                                                                                                      C

                                                                                                      Career Development

                                                                                                      N

                                                                                                      No of Respondents

                                                                                                      P

                                                                                                      Percentage

                                                                                                      H

                                                                                                      Highly satisfied

                                                                                                      1

                                                                                                      12

                                                                                                      1

                                                                                                      12

                                                                                                      S

                                                                                                      Satisfied

                                                                                                      5

                                                                                                      56

                                                                                                      5

                                                                                                      56

                                                                                                      N

                                                                                                      Neither Satisfied nor Dissatisfied

                                                                                                      2

                                                                                                      22

                                                                                                      2

                                                                                                      22

                                                                                                      D

                                                                                                      Dissatisfied

                                                                                                      1

                                                                                                      10

                                                                                                      1

                                                                                                      10

                                                                                                      H

                                                                                                      Highly Dissatisfied

                                                                                                      0

                                                                                                      00

                                                                                                      0

                                                                                                      00

                                                                                                      Total 1

                                                                                                      100

                                                                                                      1

                                                                                                      100

                                                                                                      Source survey data

                                                                                                      Inference

                                                                                                      From the above table it shows that 56 of the employees were satisfied

                                                                                                      with the opinion about the carrier development programme in their organisation

                                                                                                      FIGURE 46

                                                                                                      REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                                                                      PROGRAMME IN THEIR ORGANISATION

                                                                                                      55

                                                                                                      Table 47 ndash To know the cooperation of co-workers

                                                                                                      S

                                                                                                      SI No

                                                                                                      C

                                                                                                      Co-operation of Workers

                                                                                                      N

                                                                                                      No of Respondents

                                                                                                      P

                                                                                                      Percentage

                                                                                                      1

                                                                                                      1

                                                                                                      H

                                                                                                      Highly satisfied

                                                                                                      2

                                                                                                      20

                                                                                                      2

                                                                                                      20

                                                                                                      2

                                                                                                      2

                                                                                                      S

                                                                                                      Satisfied

                                                                                                      6

                                                                                                      66

                                                                                                      6

                                                                                                      66

                                                                                                      3

                                                                                                      3

                                                                                                      N

                                                                                                      Neither Satisfied nor Dissatisfied

                                                                                                      1

                                                                                                      11

                                                                                                      1

                                                                                                      11

                                                                                                      4

                                                                                                      4

                                                                                                      D

                                                                                                      Dissatisfied

                                                                                                      0

                                                                                                      03

                                                                                                      0

                                                                                                      03

                                                                                                      5

                                                                                                      5

                                                                                                      H

                                                                                                      Highly Dissatisfied

                                                                                                      0

                                                                                                      00

                                                                                                      0

                                                                                                      00

                                                                                                      Total 1

                                                                                                      100

                                                                                                      1

                                                                                                      100

                                                                                                      Source survey data

                                                                                                      Inference

                                                                                                      From the above table it shows that 66 of the employees were satisfied

                                                                                                      with the cooperation of co-workers

                                                                                                      FIGURE 47

                                                                                                      56

                                                                                                      REPRESENTS THE COOPERATION OF CO-WORKERS

                                                                                                      57

                                                                                                      Table 48 ndash To know the satisfaction of Respondents with top management

                                                                                                      S

                                                                                                      SI No

                                                                                                      S

                                                                                                      Satisfaction with Top

                                                                                                      Management

                                                                                                      N

                                                                                                      No of Respondents

                                                                                                      P

                                                                                                      Percentage

                                                                                                      1

                                                                                                      1

                                                                                                      H

                                                                                                      Highly satisfied

                                                                                                      2

                                                                                                      26

                                                                                                      2

                                                                                                      26

                                                                                                      2

                                                                                                      2

                                                                                                      S

                                                                                                      Satisfied

                                                                                                      5

                                                                                                      51

                                                                                                      5

                                                                                                      51

                                                                                                      3

                                                                                                      3

                                                                                                      N

                                                                                                      Neither Satisfied nor Dissatisfied

                                                                                                      1

                                                                                                      17

                                                                                                      1

                                                                                                      17

                                                                                                      4

                                                                                                      4

                                                                                                      D

                                                                                                      Dissatisfied

                                                                                                      0

                                                                                                      06

                                                                                                      0

                                                                                                      06

                                                                                                      5

                                                                                                      5

                                                                                                      H

                                                                                                      Highly dissatisfied

                                                                                                      0

                                                                                                      00

                                                                                                      0

                                                                                                      00

                                                                                                      Total 1

                                                                                                      100

                                                                                                      1

                                                                                                      100

                                                                                                      Source survey data

                                                                                                      Inference

                                                                                                      From the above table it shows that 51 of the employees were satisfied with the top management

                                                                                                      FIGURE 48

                                                                                                      58

                                                                                                      REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                                                      Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                                                      Source survey data

                                                                                                      Inference

                                                                                                      From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                                                      S

                                                                                                      SI

                                                                                                      No

                                                                                                      S

                                                                                                      Satisfaction with Subordinates

                                                                                                      N

                                                                                                      No of Respondents

                                                                                                      P

                                                                                                      Percentage

                                                                                                      1

                                                                                                      1

                                                                                                      H

                                                                                                      Highly satisfied

                                                                                                      1

                                                                                                      12

                                                                                                      1

                                                                                                      12

                                                                                                      2

                                                                                                      2

                                                                                                      S

                                                                                                      Satisfied

                                                                                                      6

                                                                                                      67

                                                                                                      6

                                                                                                      67

                                                                                                      2

                                                                                                      3

                                                                                                      N

                                                                                                      Neither Satisfied nor Dissatisfied

                                                                                                      1

                                                                                                      14

                                                                                                      1

                                                                                                      14

                                                                                                      4

                                                                                                      D

                                                                                                      Dissatisfied

                                                                                                      0

                                                                                                      07

                                                                                                      0

                                                                                                      07

                                                                                                      5

                                                                                                      5

                                                                                                      H

                                                                                                      Highly Dissatisfied

                                                                                                      0

                                                                                                      00

                                                                                                      0

                                                                                                      00

                                                                                                      Total 1

                                                                                                      100

                                                                                                      1

                                                                                                      100

                                                                                                      59

                                                                                                      FIGURE 49

                                                                                                      REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                                                      60

                                                                                                      Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                                                      S

                                                                                                      SI No

                                                                                                      J

                                                                                                      Job Satisfaction

                                                                                                      N

                                                                                                      No of Respondents

                                                                                                      P

                                                                                                      Percentage

                                                                                                      1

                                                                                                      1

                                                                                                      H

                                                                                                      Highly satisfied

                                                                                                      2

                                                                                                      22

                                                                                                      2

                                                                                                      22

                                                                                                      2

                                                                                                      2

                                                                                                      S

                                                                                                      Satisfied

                                                                                                      5

                                                                                                      56

                                                                                                      5

                                                                                                      56

                                                                                                      3

                                                                                                      3

                                                                                                      N

                                                                                                      Neither Satisfied nor Dissatisfied

                                                                                                      1

                                                                                                      16

                                                                                                      1

                                                                                                      16

                                                                                                      4

                                                                                                      4

                                                                                                      D

                                                                                                      Dissatisfied

                                                                                                      0

                                                                                                      07

                                                                                                      0

                                                                                                      07

                                                                                                      5

                                                                                                      5

                                                                                                      H

                                                                                                      Highly Dissatisfied

                                                                                                      0

                                                                                                      00

                                                                                                      0

                                                                                                      00

                                                                                                      Total 1

                                                                                                      100

                                                                                                      1

                                                                                                      100

                                                                                                      Source survey dataInference

                                                                                                      From the above table it shows that 56 of the employees were satisfied with their job

                                                                                                      FIGURE 410

                                                                                                      61

                                                                                                      REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                                                      Table 411 ndash To know whether there is any job pressure in their work

                                                                                                      Source survey data

                                                                                                      Inference

                                                                                                      From the above table it shows that 72 of employees said there is job pressure in their work

                                                                                                      FIGURE 411

                                                                                                      REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                                                      S

                                                                                                      SI No

                                                                                                      J

                                                                                                      Job Pressure

                                                                                                      N

                                                                                                      No of Respondents

                                                                                                      P

                                                                                                      Percentage

                                                                                                      1

                                                                                                      1

                                                                                                      Y

                                                                                                      Yes

                                                                                                      7

                                                                                                      72

                                                                                                      7

                                                                                                      72

                                                                                                      2

                                                                                                      2

                                                                                                      N

                                                                                                      No

                                                                                                      2

                                                                                                      28

                                                                                                      2

                                                                                                      28

                                                                                                      T

                                                                                                      Total

                                                                                                      1

                                                                                                      100

                                                                                                      1

                                                                                                      100

                                                                                                      62

                                                                                                      Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                                                      amp talents

                                                                                                      S

                                                                                                      SI No

                                                                                                      D

                                                                                                      Development of Skills and

                                                                                                      Talents

                                                                                                      N

                                                                                                      No of Respondents

                                                                                                      P

                                                                                                      Percentage

                                                                                                      1

                                                                                                      1

                                                                                                      H

                                                                                                      Highly Agree

                                                                                                      1

                                                                                                      12

                                                                                                      1

                                                                                                      12

                                                                                                      2

                                                                                                      2

                                                                                                      A

                                                                                                      Agree

                                                                                                      5

                                                                                                      52

                                                                                                      5

                                                                                                      52

                                                                                                      3

                                                                                                      3

                                                                                                      N

                                                                                                      Neither Agree nor Disagree

                                                                                                      2

                                                                                                      28

                                                                                                      2

                                                                                                      28

                                                                                                      4

                                                                                                      4

                                                                                                      D

                                                                                                      Disagree

                                                                                                      0

                                                                                                      06

                                                                                                      0

                                                                                                      06

                                                                                                      5

                                                                                                      5

                                                                                                      H

                                                                                                      Highly Disagree

                                                                                                      0

                                                                                                      02

                                                                                                      0

                                                                                                      02

                                                                                                      Total 1

                                                                                                      100

                                                                                                      1

                                                                                                      100

                                                                                                      Source survey data

                                                                                                      Inference

                                                                                                      From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                                                      63

                                                                                                      FIRGURE 412

                                                                                                      REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                                                      64

                                                                                                      Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                                                      S

                                                                                                      SI No

                                                                                                      W

                                                                                                      Welfare Facilities

                                                                                                      N

                                                                                                      No of Respondents

                                                                                                      P

                                                                                                      Percentage

                                                                                                      1

                                                                                                      1

                                                                                                      H

                                                                                                      Highly satisfied

                                                                                                      0

                                                                                                      09

                                                                                                      9

                                                                                                      09

                                                                                                      2

                                                                                                      2

                                                                                                      S

                                                                                                      Satisfied

                                                                                                      5

                                                                                                      57

                                                                                                      5

                                                                                                      57

                                                                                                      3

                                                                                                      3

                                                                                                      N

                                                                                                      Neither Satisfied nor Dissatisfied

                                                                                                      2

                                                                                                      29

                                                                                                      2

                                                                                                      29

                                                                                                      4

                                                                                                      4

                                                                                                      D

                                                                                                      Dissatisfied

                                                                                                      5

                                                                                                      05

                                                                                                      0

                                                                                                      05

                                                                                                      5

                                                                                                      5

                                                                                                      H

                                                                                                      Highly Dissatisfied

                                                                                                      0

                                                                                                      00

                                                                                                      0

                                                                                                      00

                                                                                                      Total 1

                                                                                                      100

                                                                                                      1

                                                                                                      100

                                                                                                      Source survey data

                                                                                                      Inference

                                                                                                      From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                                                      FIGURE 413

                                                                                                      REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                                                      65

                                                                                                      Table 414 ndash To know the employee satisfaction towards the salary

                                                                                                      Source survey data

                                                                                                      Inference

                                                                                                      From the above table it shows that 67 of the employees were satisfied

                                                                                                      with their salary

                                                                                                      FIGURE 414

                                                                                                      REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                                                      S

                                                                                                      SI No

                                                                                                      P

                                                                                                      Payment Satisfaction

                                                                                                      N

                                                                                                      No of Respondents

                                                                                                      P

                                                                                                      Percentage

                                                                                                      1

                                                                                                      1

                                                                                                      Y

                                                                                                      Yes

                                                                                                      6

                                                                                                      67

                                                                                                      6

                                                                                                      67

                                                                                                      2

                                                                                                      2

                                                                                                      N

                                                                                                      No

                                                                                                      3

                                                                                                      33

                                                                                                      3

                                                                                                      33

                                                                                                      T

                                                                                                      otal

                                                                                                      1

                                                                                                      100

                                                                                                      1

                                                                                                      100

                                                                                                      66

                                                                                                      Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                                      Organisation

                                                                                                      Source survey data

                                                                                                      Inference

                                                                                                      From the above table it shows that 59 of the employees were willing to

                                                                                                      continue in this organisation

                                                                                                      FIGURE 415

                                                                                                      REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                                      S

                                                                                                      SI No

                                                                                                      W

                                                                                                      Willingness to Work

                                                                                                      N

                                                                                                      No of Respondents

                                                                                                      P

                                                                                                      Percentage

                                                                                                      1

                                                                                                      1

                                                                                                      Y

                                                                                                      Yes

                                                                                                      5

                                                                                                      59

                                                                                                      5

                                                                                                      59

                                                                                                      2

                                                                                                      2

                                                                                                      N

                                                                                                      No

                                                                                                      4

                                                                                                      41

                                                                                                      4

                                                                                                      41

                                                                                                      T

                                                                                                      Total

                                                                                                      1

                                                                                                      00

                                                                                                      1

                                                                                                      00

                                                                                                      67

                                                                                                      CHI-SQUARE METHOD

                                                                                                      The chi square test is one of the simplest and most widely used non-

                                                                                                      parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                                      if categorical data shows dependency or the two classifications are independent It can

                                                                                                      also be used to make comparisons between theoretical population and actual data

                                                                                                      when categories are used

                                                                                                      n

                                                                                                      Chi square χsup2= sum (O-E) sup2 E

                                                                                                      i =1

                                                                                                      Where O= observed frequency

                                                                                                      E= expected frequency

                                                                                                      68

                                                                                                      OBSERVED FREQUENCY

                                                                                                      Table 419 shows the relationship between the department and the job satisfaction

                                                                                                      Over All

                                                                                                      Job

                                                                                                      SatisfactionHighly

                                                                                                      SatisfiedSatisfied

                                                                                                      Neither

                                                                                                      Satisfied nor

                                                                                                      Dissatisfied

                                                                                                      DissatisfiedHighly

                                                                                                      Dissatisfied

                                                                                                      Sub

                                                                                                      Total

                                                                                                      Mechanical 5 6 14 3 2 30

                                                                                                      Electrical 6 8 6 3 2 25

                                                                                                      Production 9 13 7 4 2 35

                                                                                                      Others 2 3 2 2 1 10

                                                                                                      Sub Total 22 30 29 12 7 100

                                                                                                      69

                                                                                                      EXPECTED FREQUENCY

                                                                                                      Over All

                                                                                                      Job

                                                                                                      SatisfactionHighly

                                                                                                      SatisfiedSatisfied

                                                                                                      Neither

                                                                                                      Satisfied nor

                                                                                                      Dissatisfied

                                                                                                      DissatisfiedHighly

                                                                                                      Dissatisfied

                                                                                                      Sub

                                                                                                      Total

                                                                                                      Mechanical 7 8 9 4 2 30

                                                                                                      Electrical 5 8 7 3 2 25

                                                                                                      Production 8 11 10 4 2 35

                                                                                                      Others 2 3 3 1 1 10

                                                                                                      Sub Total 22 30 29 12 7 100

                                                                                                      Null Hypothesis (Ho)

                                                                                                      There is no significant difference between the department and the job satisfaction

                                                                                                      Alternative Hypothesis (Ho)

                                                                                                      There is significant difference between the job satisfaction

                                                                                                      Co Relation

                                                                                                      70

                                                                                                      Chapter-V

                                                                                                      CONCLUSIONS AND

                                                                                                      RECOMMENDATIONS

                                                                                                      71

                                                                                                      CONCLUSION

                                                                                                      On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                                      Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                                      General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                                      Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                                      environment of the company is very healthy The visitors feel happy after the campus

                                                                                                      Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                                      indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                                      building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                                      Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                                      its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                                      position by channelising these internal accruals to fund its expansion programmes

                                                                                                      Working results PTL has registered a handsome and constant growth in its profits because

                                                                                                      of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                                      company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                                      However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                                      velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                                      72

                                                                                                      SUMMARY

                                                                                                      According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                                      employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                                      development and having a best friend at work

                                                                                                      Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                                      than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                                      employees may just start whistling while they work It is up to me The corporate culture or

                                                                                                      financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                                      that is completely in your control

                                                                                                      Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                                      more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                                      do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                                      your job to bond your best people to your company through recognition And you also must help

                                                                                                      direct and motivate your core performers

                                                                                                      Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                                      earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                                      out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                                      spend time with their kids) make the most of your formal service awards with some preparation

                                                                                                      and a group presentation walk around your department every day and talk to your

                                                                                                      people and thank them sincerely and often

                                                                                                      73

                                                                                                      Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                                      You do great work actually can have the opposite effect and leave your employees wondering

                                                                                                      Does he have any idea what I really do around here Specific praise links individual

                                                                                                      accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                                      customer complaint Great work As you know we value quick resolutions of problems as

                                                                                                      one of our core strategies

                                                                                                      Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                                      college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                                      your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                                      high-impact performers report that they left their last job because No one ever asked me to

                                                                                                      stay

                                                                                                      Forget cash

                                                                                                      Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                                      offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                                      work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                                      recognized and involved they are much less likely to keep asking about money

                                                                                                      Recognize

                                                                                                      Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                                      largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                                      at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                                      much too long to recognize and you probably are losing people you do not need to

                                                                                                      74

                                                                                                      Recognition works

                                                                                                      Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                      performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                      ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                      Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                      Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                      achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                      their jobs again Chances are you will work together happily ever after

                                                                                                      So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                      organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                      sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                      and other moral value

                                                                                                      75

                                                                                                      RECOMMENDATIONS

                                                                                                      PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                      minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                      will spread over more units thereby decreasing the per unit cost

                                                                                                      PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                      period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                      equal as it will help in improving company liquidity

                                                                                                      PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                      business as it accounts very less as compare to other businesses of Philips

                                                                                                      Another recommendation for Mohali plant is about the HR department that is they

                                                                                                      should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                      up to the profit of the company

                                                                                                      76

                                                                                                      BIBLIOGRAPHY

                                                                                                      1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                      2 Monthly Journals of Philips Electronics India Ltd

                                                                                                      3 Authentic Leadership Medtronic CEO Bill George

                                                                                                      4 wwwindiaphilipscom

                                                                                                      5 wwwwikipediacom

                                                                                                      6 httpwwwemployeecommitmentcom

                                                                                                      7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                      8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                      9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                      77

                                                                                                      Questionnaire

                                                                                                      Name __________________________________________________________

                                                                                                      Age______________________________ Gender _______________________

                                                                                                      Qualification _______________________ Contact No ___________________

                                                                                                      Q1 In which department you are working

                                                                                                      Electrical Production Mechanical Other

                                                                                                      Q2 What is your working experience

                                                                                                      gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                      Q3 How You like the physical Working Environment of the organization

                                                                                                      Excellent Good Fair Poor Very Poor

                                                                                                      Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                      Q5 Are you satisfied with your work

                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                      Q6 Are you satisfied with the career development programe of the company

                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                      Q7 Is other staff of the organization is co-operative with you

                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                      Q8 Are you satisfied with top level management

                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                      78

                                                                                                      Q9 Are you satisfied with your subordinates

                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                      Q10 Are you satisfied with the nature of the Job

                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                      Q11 Do you have any Job Pressure in work

                                                                                                      Yes No

                                                                                                      Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                      Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                      Q14 Are you satisfied towards your salary

                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                      Q15 Are you committed towards the organisation

                                                                                                      Yes No

                                                                                                      Signature

                                                                                                      • SSI No
                                                                                                      • DDepartment
                                                                                                      • NNo of Respondents
                                                                                                      • PPercentage
                                                                                                      • 11
                                                                                                      • MMechanical
                                                                                                      • 330
                                                                                                      • 330
                                                                                                      • 22
                                                                                                      • EElectrical
                                                                                                      • 225
                                                                                                      • 225
                                                                                                      • 33
                                                                                                      • PProduction
                                                                                                      • 335
                                                                                                      • 335
                                                                                                      • 44
                                                                                                      • OOthers
                                                                                                      • 110
                                                                                                      • 110
                                                                                                      • TTotal
                                                                                                      • 1100
                                                                                                      • 1100
                                                                                                      • SSI No
                                                                                                      • WWork Experience
                                                                                                      • NNo of Respondents
                                                                                                      • PPercentage
                                                                                                      • 11
                                                                                                      • BBelow 2 years
                                                                                                      • 133
                                                                                                      • 113
                                                                                                      • 22
                                                                                                      • 2 2ndash 4 years
                                                                                                      • 330
                                                                                                      • 330
                                                                                                      • 33
                                                                                                      • 4 4ndash 6 years
                                                                                                      • 334
                                                                                                      • 334
                                                                                                      • 44
                                                                                                      • AAbove 6 years
                                                                                                      • 223
                                                                                                      • 223
                                                                                                      • Total
                                                                                                      • 1100
                                                                                                      • 1100
                                                                                                      • SSI No
                                                                                                      • AAmount of Work
                                                                                                      • NNo of Respondents
                                                                                                      • PPercentage
                                                                                                      • 11
                                                                                                      • HHighly satisfied
                                                                                                      • 220
                                                                                                      • 220
                                                                                                      • 22
                                                                                                      • SSatisfied
                                                                                                      • 445
                                                                                                      • 445
                                                                                                      • 33
                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                      • 112
                                                                                                      • 112
                                                                                                      • 44
                                                                                                      • DDissatisfied
                                                                                                      • 118
                                                                                                      • 118
                                                                                                      • 55
                                                                                                      • HHighly Dissatisfied
                                                                                                      • 006
                                                                                                      • 006
                                                                                                      • Total
                                                                                                      • 1100
                                                                                                      • 1100
                                                                                                      • SSI No
                                                                                                      • SSatisfaction with Subordinates
                                                                                                      • NNo of Respondents
                                                                                                      • PPercentage
                                                                                                      • 11
                                                                                                      • HHighly satisfied
                                                                                                      • 112
                                                                                                      • 112
                                                                                                      • 22
                                                                                                      • SSatisfied
                                                                                                      • 667
                                                                                                      • 667
                                                                                                      • 23
                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                      • 114
                                                                                                      • 114
                                                                                                      • 4
                                                                                                      • DDissatisfied
                                                                                                      • 007
                                                                                                      • 007
                                                                                                      • 55
                                                                                                      • HHighly Dissatisfied
                                                                                                      • 0 00
                                                                                                      • 000
                                                                                                      • Total
                                                                                                      • 1100
                                                                                                      • 1100
                                                                                                      • SSI No
                                                                                                      • JJob Pressure
                                                                                                      • NNo of Respondents
                                                                                                      • PPercentage
                                                                                                      • 11
                                                                                                      • YYes
                                                                                                      • 772
                                                                                                      • 772
                                                                                                      • 22
                                                                                                      • NNo
                                                                                                      • 228
                                                                                                      • 228
                                                                                                      • TTotal
                                                                                                      • 1100
                                                                                                      • 1100
                                                                                                      • SSI No
                                                                                                      • PPayment Satisfaction
                                                                                                      • NNo of Respondents
                                                                                                      • PPercentage
                                                                                                      • 11
                                                                                                      • YYes
                                                                                                      • 667
                                                                                                      • 667
                                                                                                      • 22
                                                                                                      • NNo
                                                                                                      • 333
                                                                                                      • 333
                                                                                                      • Total
                                                                                                      • 1100
                                                                                                      • 1100
                                                                                                      • SSI No
                                                                                                      • WWillingness to Work
                                                                                                      • NNo of Respondents
                                                                                                      • PPercentage
                                                                                                      • 11
                                                                                                      • YYes
                                                                                                      • 559
                                                                                                      • 559
                                                                                                      • 22
                                                                                                      • NNo
                                                                                                      • 441
                                                                                                      • 441
                                                                                                      • TTotal
                                                                                                      • 100
                                                                                                      • 100
                                                                                                        • MISSION amp VISION
                                                                                                        • Mission
                                                                                                        • Vision
                                                                                                        • Philips Electronics India Limited
                                                                                                          • SSI No
                                                                                                          • WWorking Environment
                                                                                                          • NNo of Respondents
                                                                                                          • PPercentage
                                                                                                          • 11
                                                                                                          • EExcellent
                                                                                                          • 112
                                                                                                          • 112
                                                                                                          • 22
                                                                                                          • GGood
                                                                                                          • 557
                                                                                                          • 557
                                                                                                          • 33
                                                                                                          • FFair
                                                                                                          • 228
                                                                                                          • 228
                                                                                                          • 44
                                                                                                          • PPoor
                                                                                                          • 003
                                                                                                          • 033
                                                                                                          • 55
                                                                                                          • VVery Poor
                                                                                                          • 000
                                                                                                          • 000
                                                                                                          • TTotal
                                                                                                          • 1100
                                                                                                          • 1100
                                                                                                          • SSI No
                                                                                                          • NNon-Monitory Benefits offered to Employees
                                                                                                          • NNo of Respondents
                                                                                                          • PPercentage
                                                                                                          • 11
                                                                                                          • HHighly Satisfied
                                                                                                          • 114
                                                                                                          • 114
                                                                                                          • 22
                                                                                                          • SSatisfied
                                                                                                          • 554
                                                                                                          • 554
                                                                                                          • 33
                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                          • 225
                                                                                                          • 225
                                                                                                          • 44
                                                                                                          • DDissatisfied
                                                                                                          • 005
                                                                                                          • 005
                                                                                                          • 55
                                                                                                          • HHighly Dissatisfied
                                                                                                          • 002
                                                                                                          • 002
                                                                                                          • Total
                                                                                                          • 1100
                                                                                                          • 1100
                                                                                                          • SSI No
                                                                                                          • CCareer Development
                                                                                                          • NNo of Respondents
                                                                                                          • PPercentage
                                                                                                          • HHighly satisfied
                                                                                                          • 112
                                                                                                          • 112
                                                                                                          • SSatisfied
                                                                                                          • 556
                                                                                                          • 556
                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                          • 222
                                                                                                          • 222
                                                                                                          • DDissatisfied
                                                                                                          • 110
                                                                                                          • 110
                                                                                                          • HHighly Dissatisfied
                                                                                                          • 000
                                                                                                          • 000
                                                                                                          • Total
                                                                                                          • 1100
                                                                                                          • 1100
                                                                                                          • SSI No
                                                                                                          • CCo-operation of Workers
                                                                                                          • NNo of Respondents
                                                                                                          • PPercentage
                                                                                                          • 11
                                                                                                          • HHighly satisfied
                                                                                                          • 220
                                                                                                          • 220
                                                                                                          • 22
                                                                                                          • SSatisfied
                                                                                                          • 666
                                                                                                          • 666
                                                                                                          • 33
                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                          • 111
                                                                                                          • 111
                                                                                                          • 44
                                                                                                          • DDissatisfied
                                                                                                          • 003
                                                                                                          • 003
                                                                                                          • 55
                                                                                                          • HHighly Dissatisfied
                                                                                                          • 000
                                                                                                          • 000
                                                                                                          • Total
                                                                                                          • 1100
                                                                                                          • 1100
                                                                                                          • SSI No
                                                                                                          • SSatisfaction with Top Management
                                                                                                          • NNo of Respondents
                                                                                                          • PPercentage
                                                                                                          • 11
                                                                                                          • HHighly satisfied
                                                                                                          • 226
                                                                                                          • 226
                                                                                                          • 22
                                                                                                          • SSatisfied
                                                                                                          • 551
                                                                                                          • 551
                                                                                                          • 33
                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                          • 117
                                                                                                          • 117
                                                                                                          • 44
                                                                                                          • DDissatisfied
                                                                                                          • 006
                                                                                                          • 006
                                                                                                          • 55
                                                                                                          • HHighly dissatisfied
                                                                                                          • 000
                                                                                                          • 000
                                                                                                          • Total
                                                                                                          • 1100
                                                                                                          • 1100
                                                                                                          • SSI No
                                                                                                          • JJob Satisfaction
                                                                                                          • NNo of Respondents
                                                                                                          • PPercentage
                                                                                                          • 11
                                                                                                          • HHighly satisfied
                                                                                                          • 222
                                                                                                          • 222
                                                                                                          • 22
                                                                                                          • SSatisfied
                                                                                                          • 556
                                                                                                          • 556
                                                                                                          • 33
                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                          • 116
                                                                                                          • 116
                                                                                                          • 44
                                                                                                          • DDissatisfied
                                                                                                          • 007
                                                                                                          • 007
                                                                                                          • 55
                                                                                                          • HHighly Dissatisfied
                                                                                                          • 000
                                                                                                          • 000
                                                                                                          • Total
                                                                                                          • 1100
                                                                                                          • 1100
                                                                                                          • SSI No
                                                                                                          • DDevelopment of Skills and Talents
                                                                                                          • NNo of Respondents
                                                                                                          • PPercentage
                                                                                                          • 1 1
                                                                                                          • HHighly Agree
                                                                                                          • 112
                                                                                                          • 112
                                                                                                          • 22
                                                                                                          • AAgree
                                                                                                          • 552
                                                                                                          • 552
                                                                                                          • 33
                                                                                                          • NNeither Agree nor Disagree
                                                                                                          • 228
                                                                                                          • 228
                                                                                                          • 44
                                                                                                          • DDisagree
                                                                                                          • 006
                                                                                                          • 006
                                                                                                          • 55
                                                                                                          • HHighly Disagree
                                                                                                          • 002
                                                                                                          • 002
                                                                                                          • Total
                                                                                                          • 1100
                                                                                                          • 1100
                                                                                                          • SSI No
                                                                                                          • WWelfare Facilities
                                                                                                          • NNo of Respondents
                                                                                                          • PPercentage
                                                                                                          • 11
                                                                                                          • HHighly satisfied
                                                                                                          • 009
                                                                                                          • 909
                                                                                                          • 22
                                                                                                          • SSatisfied
                                                                                                          • 557
                                                                                                          • 557
                                                                                                          • 33
                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                          • 229
                                                                                                          • 229
                                                                                                          • 44
                                                                                                          • DDissatisfied
                                                                                                          • 505
                                                                                                          • 005
                                                                                                          • 55
                                                                                                          • HHighly Dissatisfied
                                                                                                          • 000
                                                                                                          • 000
                                                                                                          • Total
                                                                                                          • 1100
                                                                                                          • 1100
                                                                                                            • SUMMARY
                                                                                                            • RECOMMENDATIONS
                                                                                                            • BIBLIOGRAPHY

                                                                                                        52

                                                                                                        Table 45 ndash To know the satisfaction level of respondents towards the work

                                                                                                        assigned

                                                                                                        Source survey dataInference

                                                                                                        From the above table it shows that 45 of the respondents were satisfied towards the work assigned

                                                                                                        FIGURE 45

                                                                                                        S

                                                                                                        SI No

                                                                                                        A

                                                                                                        Amount of Work

                                                                                                        N

                                                                                                        No of Respondents

                                                                                                        P

                                                                                                        Percentage

                                                                                                        1

                                                                                                        1

                                                                                                        H

                                                                                                        Highly satisfied

                                                                                                        2

                                                                                                        20

                                                                                                        2

                                                                                                        20

                                                                                                        2

                                                                                                        2

                                                                                                        S

                                                                                                        Satisfied

                                                                                                        4

                                                                                                        45

                                                                                                        4

                                                                                                        45

                                                                                                        3

                                                                                                        3

                                                                                                        N

                                                                                                        Neither Satisfied nor Dissatisfied

                                                                                                        1

                                                                                                        12

                                                                                                        1

                                                                                                        12

                                                                                                        4

                                                                                                        4

                                                                                                        D

                                                                                                        Dissatisfied

                                                                                                        1

                                                                                                        18

                                                                                                        1

                                                                                                        18

                                                                                                        5

                                                                                                        5

                                                                                                        H

                                                                                                        Highly Dissatisfied

                                                                                                        0

                                                                                                        06

                                                                                                        0

                                                                                                        06

                                                                                                        Total 1

                                                                                                        100

                                                                                                        1

                                                                                                        100

                                                                                                        53

                                                                                                        REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                                                                        54

                                                                                                        Table 46 ndash Opinion about the career development programme in their organisation

                                                                                                        S

                                                                                                        SI No

                                                                                                        C

                                                                                                        Career Development

                                                                                                        N

                                                                                                        No of Respondents

                                                                                                        P

                                                                                                        Percentage

                                                                                                        H

                                                                                                        Highly satisfied

                                                                                                        1

                                                                                                        12

                                                                                                        1

                                                                                                        12

                                                                                                        S

                                                                                                        Satisfied

                                                                                                        5

                                                                                                        56

                                                                                                        5

                                                                                                        56

                                                                                                        N

                                                                                                        Neither Satisfied nor Dissatisfied

                                                                                                        2

                                                                                                        22

                                                                                                        2

                                                                                                        22

                                                                                                        D

                                                                                                        Dissatisfied

                                                                                                        1

                                                                                                        10

                                                                                                        1

                                                                                                        10

                                                                                                        H

                                                                                                        Highly Dissatisfied

                                                                                                        0

                                                                                                        00

                                                                                                        0

                                                                                                        00

                                                                                                        Total 1

                                                                                                        100

                                                                                                        1

                                                                                                        100

                                                                                                        Source survey data

                                                                                                        Inference

                                                                                                        From the above table it shows that 56 of the employees were satisfied

                                                                                                        with the opinion about the carrier development programme in their organisation

                                                                                                        FIGURE 46

                                                                                                        REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                                                                        PROGRAMME IN THEIR ORGANISATION

                                                                                                        55

                                                                                                        Table 47 ndash To know the cooperation of co-workers

                                                                                                        S

                                                                                                        SI No

                                                                                                        C

                                                                                                        Co-operation of Workers

                                                                                                        N

                                                                                                        No of Respondents

                                                                                                        P

                                                                                                        Percentage

                                                                                                        1

                                                                                                        1

                                                                                                        H

                                                                                                        Highly satisfied

                                                                                                        2

                                                                                                        20

                                                                                                        2

                                                                                                        20

                                                                                                        2

                                                                                                        2

                                                                                                        S

                                                                                                        Satisfied

                                                                                                        6

                                                                                                        66

                                                                                                        6

                                                                                                        66

                                                                                                        3

                                                                                                        3

                                                                                                        N

                                                                                                        Neither Satisfied nor Dissatisfied

                                                                                                        1

                                                                                                        11

                                                                                                        1

                                                                                                        11

                                                                                                        4

                                                                                                        4

                                                                                                        D

                                                                                                        Dissatisfied

                                                                                                        0

                                                                                                        03

                                                                                                        0

                                                                                                        03

                                                                                                        5

                                                                                                        5

                                                                                                        H

                                                                                                        Highly Dissatisfied

                                                                                                        0

                                                                                                        00

                                                                                                        0

                                                                                                        00

                                                                                                        Total 1

                                                                                                        100

                                                                                                        1

                                                                                                        100

                                                                                                        Source survey data

                                                                                                        Inference

                                                                                                        From the above table it shows that 66 of the employees were satisfied

                                                                                                        with the cooperation of co-workers

                                                                                                        FIGURE 47

                                                                                                        56

                                                                                                        REPRESENTS THE COOPERATION OF CO-WORKERS

                                                                                                        57

                                                                                                        Table 48 ndash To know the satisfaction of Respondents with top management

                                                                                                        S

                                                                                                        SI No

                                                                                                        S

                                                                                                        Satisfaction with Top

                                                                                                        Management

                                                                                                        N

                                                                                                        No of Respondents

                                                                                                        P

                                                                                                        Percentage

                                                                                                        1

                                                                                                        1

                                                                                                        H

                                                                                                        Highly satisfied

                                                                                                        2

                                                                                                        26

                                                                                                        2

                                                                                                        26

                                                                                                        2

                                                                                                        2

                                                                                                        S

                                                                                                        Satisfied

                                                                                                        5

                                                                                                        51

                                                                                                        5

                                                                                                        51

                                                                                                        3

                                                                                                        3

                                                                                                        N

                                                                                                        Neither Satisfied nor Dissatisfied

                                                                                                        1

                                                                                                        17

                                                                                                        1

                                                                                                        17

                                                                                                        4

                                                                                                        4

                                                                                                        D

                                                                                                        Dissatisfied

                                                                                                        0

                                                                                                        06

                                                                                                        0

                                                                                                        06

                                                                                                        5

                                                                                                        5

                                                                                                        H

                                                                                                        Highly dissatisfied

                                                                                                        0

                                                                                                        00

                                                                                                        0

                                                                                                        00

                                                                                                        Total 1

                                                                                                        100

                                                                                                        1

                                                                                                        100

                                                                                                        Source survey data

                                                                                                        Inference

                                                                                                        From the above table it shows that 51 of the employees were satisfied with the top management

                                                                                                        FIGURE 48

                                                                                                        58

                                                                                                        REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                                                        Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                                                        Source survey data

                                                                                                        Inference

                                                                                                        From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                                                        S

                                                                                                        SI

                                                                                                        No

                                                                                                        S

                                                                                                        Satisfaction with Subordinates

                                                                                                        N

                                                                                                        No of Respondents

                                                                                                        P

                                                                                                        Percentage

                                                                                                        1

                                                                                                        1

                                                                                                        H

                                                                                                        Highly satisfied

                                                                                                        1

                                                                                                        12

                                                                                                        1

                                                                                                        12

                                                                                                        2

                                                                                                        2

                                                                                                        S

                                                                                                        Satisfied

                                                                                                        6

                                                                                                        67

                                                                                                        6

                                                                                                        67

                                                                                                        2

                                                                                                        3

                                                                                                        N

                                                                                                        Neither Satisfied nor Dissatisfied

                                                                                                        1

                                                                                                        14

                                                                                                        1

                                                                                                        14

                                                                                                        4

                                                                                                        D

                                                                                                        Dissatisfied

                                                                                                        0

                                                                                                        07

                                                                                                        0

                                                                                                        07

                                                                                                        5

                                                                                                        5

                                                                                                        H

                                                                                                        Highly Dissatisfied

                                                                                                        0

                                                                                                        00

                                                                                                        0

                                                                                                        00

                                                                                                        Total 1

                                                                                                        100

                                                                                                        1

                                                                                                        100

                                                                                                        59

                                                                                                        FIGURE 49

                                                                                                        REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                                                        60

                                                                                                        Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                                                        S

                                                                                                        SI No

                                                                                                        J

                                                                                                        Job Satisfaction

                                                                                                        N

                                                                                                        No of Respondents

                                                                                                        P

                                                                                                        Percentage

                                                                                                        1

                                                                                                        1

                                                                                                        H

                                                                                                        Highly satisfied

                                                                                                        2

                                                                                                        22

                                                                                                        2

                                                                                                        22

                                                                                                        2

                                                                                                        2

                                                                                                        S

                                                                                                        Satisfied

                                                                                                        5

                                                                                                        56

                                                                                                        5

                                                                                                        56

                                                                                                        3

                                                                                                        3

                                                                                                        N

                                                                                                        Neither Satisfied nor Dissatisfied

                                                                                                        1

                                                                                                        16

                                                                                                        1

                                                                                                        16

                                                                                                        4

                                                                                                        4

                                                                                                        D

                                                                                                        Dissatisfied

                                                                                                        0

                                                                                                        07

                                                                                                        0

                                                                                                        07

                                                                                                        5

                                                                                                        5

                                                                                                        H

                                                                                                        Highly Dissatisfied

                                                                                                        0

                                                                                                        00

                                                                                                        0

                                                                                                        00

                                                                                                        Total 1

                                                                                                        100

                                                                                                        1

                                                                                                        100

                                                                                                        Source survey dataInference

                                                                                                        From the above table it shows that 56 of the employees were satisfied with their job

                                                                                                        FIGURE 410

                                                                                                        61

                                                                                                        REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                                                        Table 411 ndash To know whether there is any job pressure in their work

                                                                                                        Source survey data

                                                                                                        Inference

                                                                                                        From the above table it shows that 72 of employees said there is job pressure in their work

                                                                                                        FIGURE 411

                                                                                                        REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                                                        S

                                                                                                        SI No

                                                                                                        J

                                                                                                        Job Pressure

                                                                                                        N

                                                                                                        No of Respondents

                                                                                                        P

                                                                                                        Percentage

                                                                                                        1

                                                                                                        1

                                                                                                        Y

                                                                                                        Yes

                                                                                                        7

                                                                                                        72

                                                                                                        7

                                                                                                        72

                                                                                                        2

                                                                                                        2

                                                                                                        N

                                                                                                        No

                                                                                                        2

                                                                                                        28

                                                                                                        2

                                                                                                        28

                                                                                                        T

                                                                                                        Total

                                                                                                        1

                                                                                                        100

                                                                                                        1

                                                                                                        100

                                                                                                        62

                                                                                                        Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                                                        amp talents

                                                                                                        S

                                                                                                        SI No

                                                                                                        D

                                                                                                        Development of Skills and

                                                                                                        Talents

                                                                                                        N

                                                                                                        No of Respondents

                                                                                                        P

                                                                                                        Percentage

                                                                                                        1

                                                                                                        1

                                                                                                        H

                                                                                                        Highly Agree

                                                                                                        1

                                                                                                        12

                                                                                                        1

                                                                                                        12

                                                                                                        2

                                                                                                        2

                                                                                                        A

                                                                                                        Agree

                                                                                                        5

                                                                                                        52

                                                                                                        5

                                                                                                        52

                                                                                                        3

                                                                                                        3

                                                                                                        N

                                                                                                        Neither Agree nor Disagree

                                                                                                        2

                                                                                                        28

                                                                                                        2

                                                                                                        28

                                                                                                        4

                                                                                                        4

                                                                                                        D

                                                                                                        Disagree

                                                                                                        0

                                                                                                        06

                                                                                                        0

                                                                                                        06

                                                                                                        5

                                                                                                        5

                                                                                                        H

                                                                                                        Highly Disagree

                                                                                                        0

                                                                                                        02

                                                                                                        0

                                                                                                        02

                                                                                                        Total 1

                                                                                                        100

                                                                                                        1

                                                                                                        100

                                                                                                        Source survey data

                                                                                                        Inference

                                                                                                        From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                                                        63

                                                                                                        FIRGURE 412

                                                                                                        REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                                                        64

                                                                                                        Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                                                        S

                                                                                                        SI No

                                                                                                        W

                                                                                                        Welfare Facilities

                                                                                                        N

                                                                                                        No of Respondents

                                                                                                        P

                                                                                                        Percentage

                                                                                                        1

                                                                                                        1

                                                                                                        H

                                                                                                        Highly satisfied

                                                                                                        0

                                                                                                        09

                                                                                                        9

                                                                                                        09

                                                                                                        2

                                                                                                        2

                                                                                                        S

                                                                                                        Satisfied

                                                                                                        5

                                                                                                        57

                                                                                                        5

                                                                                                        57

                                                                                                        3

                                                                                                        3

                                                                                                        N

                                                                                                        Neither Satisfied nor Dissatisfied

                                                                                                        2

                                                                                                        29

                                                                                                        2

                                                                                                        29

                                                                                                        4

                                                                                                        4

                                                                                                        D

                                                                                                        Dissatisfied

                                                                                                        5

                                                                                                        05

                                                                                                        0

                                                                                                        05

                                                                                                        5

                                                                                                        5

                                                                                                        H

                                                                                                        Highly Dissatisfied

                                                                                                        0

                                                                                                        00

                                                                                                        0

                                                                                                        00

                                                                                                        Total 1

                                                                                                        100

                                                                                                        1

                                                                                                        100

                                                                                                        Source survey data

                                                                                                        Inference

                                                                                                        From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                                                        FIGURE 413

                                                                                                        REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                                                        65

                                                                                                        Table 414 ndash To know the employee satisfaction towards the salary

                                                                                                        Source survey data

                                                                                                        Inference

                                                                                                        From the above table it shows that 67 of the employees were satisfied

                                                                                                        with their salary

                                                                                                        FIGURE 414

                                                                                                        REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                                                        S

                                                                                                        SI No

                                                                                                        P

                                                                                                        Payment Satisfaction

                                                                                                        N

                                                                                                        No of Respondents

                                                                                                        P

                                                                                                        Percentage

                                                                                                        1

                                                                                                        1

                                                                                                        Y

                                                                                                        Yes

                                                                                                        6

                                                                                                        67

                                                                                                        6

                                                                                                        67

                                                                                                        2

                                                                                                        2

                                                                                                        N

                                                                                                        No

                                                                                                        3

                                                                                                        33

                                                                                                        3

                                                                                                        33

                                                                                                        T

                                                                                                        otal

                                                                                                        1

                                                                                                        100

                                                                                                        1

                                                                                                        100

                                                                                                        66

                                                                                                        Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                                        Organisation

                                                                                                        Source survey data

                                                                                                        Inference

                                                                                                        From the above table it shows that 59 of the employees were willing to

                                                                                                        continue in this organisation

                                                                                                        FIGURE 415

                                                                                                        REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                                        S

                                                                                                        SI No

                                                                                                        W

                                                                                                        Willingness to Work

                                                                                                        N

                                                                                                        No of Respondents

                                                                                                        P

                                                                                                        Percentage

                                                                                                        1

                                                                                                        1

                                                                                                        Y

                                                                                                        Yes

                                                                                                        5

                                                                                                        59

                                                                                                        5

                                                                                                        59

                                                                                                        2

                                                                                                        2

                                                                                                        N

                                                                                                        No

                                                                                                        4

                                                                                                        41

                                                                                                        4

                                                                                                        41

                                                                                                        T

                                                                                                        Total

                                                                                                        1

                                                                                                        00

                                                                                                        1

                                                                                                        00

                                                                                                        67

                                                                                                        CHI-SQUARE METHOD

                                                                                                        The chi square test is one of the simplest and most widely used non-

                                                                                                        parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                                        if categorical data shows dependency or the two classifications are independent It can

                                                                                                        also be used to make comparisons between theoretical population and actual data

                                                                                                        when categories are used

                                                                                                        n

                                                                                                        Chi square χsup2= sum (O-E) sup2 E

                                                                                                        i =1

                                                                                                        Where O= observed frequency

                                                                                                        E= expected frequency

                                                                                                        68

                                                                                                        OBSERVED FREQUENCY

                                                                                                        Table 419 shows the relationship between the department and the job satisfaction

                                                                                                        Over All

                                                                                                        Job

                                                                                                        SatisfactionHighly

                                                                                                        SatisfiedSatisfied

                                                                                                        Neither

                                                                                                        Satisfied nor

                                                                                                        Dissatisfied

                                                                                                        DissatisfiedHighly

                                                                                                        Dissatisfied

                                                                                                        Sub

                                                                                                        Total

                                                                                                        Mechanical 5 6 14 3 2 30

                                                                                                        Electrical 6 8 6 3 2 25

                                                                                                        Production 9 13 7 4 2 35

                                                                                                        Others 2 3 2 2 1 10

                                                                                                        Sub Total 22 30 29 12 7 100

                                                                                                        69

                                                                                                        EXPECTED FREQUENCY

                                                                                                        Over All

                                                                                                        Job

                                                                                                        SatisfactionHighly

                                                                                                        SatisfiedSatisfied

                                                                                                        Neither

                                                                                                        Satisfied nor

                                                                                                        Dissatisfied

                                                                                                        DissatisfiedHighly

                                                                                                        Dissatisfied

                                                                                                        Sub

                                                                                                        Total

                                                                                                        Mechanical 7 8 9 4 2 30

                                                                                                        Electrical 5 8 7 3 2 25

                                                                                                        Production 8 11 10 4 2 35

                                                                                                        Others 2 3 3 1 1 10

                                                                                                        Sub Total 22 30 29 12 7 100

                                                                                                        Null Hypothesis (Ho)

                                                                                                        There is no significant difference between the department and the job satisfaction

                                                                                                        Alternative Hypothesis (Ho)

                                                                                                        There is significant difference between the job satisfaction

                                                                                                        Co Relation

                                                                                                        70

                                                                                                        Chapter-V

                                                                                                        CONCLUSIONS AND

                                                                                                        RECOMMENDATIONS

                                                                                                        71

                                                                                                        CONCLUSION

                                                                                                        On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                                        Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                                        General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                                        Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                                        environment of the company is very healthy The visitors feel happy after the campus

                                                                                                        Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                                        indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                                        building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                                        Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                                        its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                                        position by channelising these internal accruals to fund its expansion programmes

                                                                                                        Working results PTL has registered a handsome and constant growth in its profits because

                                                                                                        of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                                        company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                                        However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                                        velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                                        72

                                                                                                        SUMMARY

                                                                                                        According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                                        employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                                        development and having a best friend at work

                                                                                                        Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                                        than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                                        employees may just start whistling while they work It is up to me The corporate culture or

                                                                                                        financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                                        that is completely in your control

                                                                                                        Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                                        more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                                        do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                                        your job to bond your best people to your company through recognition And you also must help

                                                                                                        direct and motivate your core performers

                                                                                                        Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                                        earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                                        out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                                        spend time with their kids) make the most of your formal service awards with some preparation

                                                                                                        and a group presentation walk around your department every day and talk to your

                                                                                                        people and thank them sincerely and often

                                                                                                        73

                                                                                                        Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                                        You do great work actually can have the opposite effect and leave your employees wondering

                                                                                                        Does he have any idea what I really do around here Specific praise links individual

                                                                                                        accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                                        customer complaint Great work As you know we value quick resolutions of problems as

                                                                                                        one of our core strategies

                                                                                                        Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                                        college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                                        your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                                        high-impact performers report that they left their last job because No one ever asked me to

                                                                                                        stay

                                                                                                        Forget cash

                                                                                                        Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                                        offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                                        work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                                        recognized and involved they are much less likely to keep asking about money

                                                                                                        Recognize

                                                                                                        Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                                        largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                                        at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                                        much too long to recognize and you probably are losing people you do not need to

                                                                                                        74

                                                                                                        Recognition works

                                                                                                        Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                        performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                        ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                        Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                        Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                        achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                        their jobs again Chances are you will work together happily ever after

                                                                                                        So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                        organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                        sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                        and other moral value

                                                                                                        75

                                                                                                        RECOMMENDATIONS

                                                                                                        PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                        minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                        will spread over more units thereby decreasing the per unit cost

                                                                                                        PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                        period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                        equal as it will help in improving company liquidity

                                                                                                        PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                        business as it accounts very less as compare to other businesses of Philips

                                                                                                        Another recommendation for Mohali plant is about the HR department that is they

                                                                                                        should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                        up to the profit of the company

                                                                                                        76

                                                                                                        BIBLIOGRAPHY

                                                                                                        1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                        2 Monthly Journals of Philips Electronics India Ltd

                                                                                                        3 Authentic Leadership Medtronic CEO Bill George

                                                                                                        4 wwwindiaphilipscom

                                                                                                        5 wwwwikipediacom

                                                                                                        6 httpwwwemployeecommitmentcom

                                                                                                        7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                        8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                        9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                        77

                                                                                                        Questionnaire

                                                                                                        Name __________________________________________________________

                                                                                                        Age______________________________ Gender _______________________

                                                                                                        Qualification _______________________ Contact No ___________________

                                                                                                        Q1 In which department you are working

                                                                                                        Electrical Production Mechanical Other

                                                                                                        Q2 What is your working experience

                                                                                                        gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                        Q3 How You like the physical Working Environment of the organization

                                                                                                        Excellent Good Fair Poor Very Poor

                                                                                                        Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                        Q5 Are you satisfied with your work

                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                        Q6 Are you satisfied with the career development programe of the company

                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                        Q7 Is other staff of the organization is co-operative with you

                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                        Q8 Are you satisfied with top level management

                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                        78

                                                                                                        Q9 Are you satisfied with your subordinates

                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                        Q10 Are you satisfied with the nature of the Job

                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                        Q11 Do you have any Job Pressure in work

                                                                                                        Yes No

                                                                                                        Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                        Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                        Q14 Are you satisfied towards your salary

                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                        Q15 Are you committed towards the organisation

                                                                                                        Yes No

                                                                                                        Signature

                                                                                                        • SSI No
                                                                                                        • DDepartment
                                                                                                        • NNo of Respondents
                                                                                                        • PPercentage
                                                                                                        • 11
                                                                                                        • MMechanical
                                                                                                        • 330
                                                                                                        • 330
                                                                                                        • 22
                                                                                                        • EElectrical
                                                                                                        • 225
                                                                                                        • 225
                                                                                                        • 33
                                                                                                        • PProduction
                                                                                                        • 335
                                                                                                        • 335
                                                                                                        • 44
                                                                                                        • OOthers
                                                                                                        • 110
                                                                                                        • 110
                                                                                                        • TTotal
                                                                                                        • 1100
                                                                                                        • 1100
                                                                                                        • SSI No
                                                                                                        • WWork Experience
                                                                                                        • NNo of Respondents
                                                                                                        • PPercentage
                                                                                                        • 11
                                                                                                        • BBelow 2 years
                                                                                                        • 133
                                                                                                        • 113
                                                                                                        • 22
                                                                                                        • 2 2ndash 4 years
                                                                                                        • 330
                                                                                                        • 330
                                                                                                        • 33
                                                                                                        • 4 4ndash 6 years
                                                                                                        • 334
                                                                                                        • 334
                                                                                                        • 44
                                                                                                        • AAbove 6 years
                                                                                                        • 223
                                                                                                        • 223
                                                                                                        • Total
                                                                                                        • 1100
                                                                                                        • 1100
                                                                                                        • SSI No
                                                                                                        • AAmount of Work
                                                                                                        • NNo of Respondents
                                                                                                        • PPercentage
                                                                                                        • 11
                                                                                                        • HHighly satisfied
                                                                                                        • 220
                                                                                                        • 220
                                                                                                        • 22
                                                                                                        • SSatisfied
                                                                                                        • 445
                                                                                                        • 445
                                                                                                        • 33
                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                        • 112
                                                                                                        • 112
                                                                                                        • 44
                                                                                                        • DDissatisfied
                                                                                                        • 118
                                                                                                        • 118
                                                                                                        • 55
                                                                                                        • HHighly Dissatisfied
                                                                                                        • 006
                                                                                                        • 006
                                                                                                        • Total
                                                                                                        • 1100
                                                                                                        • 1100
                                                                                                        • SSI No
                                                                                                        • SSatisfaction with Subordinates
                                                                                                        • NNo of Respondents
                                                                                                        • PPercentage
                                                                                                        • 11
                                                                                                        • HHighly satisfied
                                                                                                        • 112
                                                                                                        • 112
                                                                                                        • 22
                                                                                                        • SSatisfied
                                                                                                        • 667
                                                                                                        • 667
                                                                                                        • 23
                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                        • 114
                                                                                                        • 114
                                                                                                        • 4
                                                                                                        • DDissatisfied
                                                                                                        • 007
                                                                                                        • 007
                                                                                                        • 55
                                                                                                        • HHighly Dissatisfied
                                                                                                        • 0 00
                                                                                                        • 000
                                                                                                        • Total
                                                                                                        • 1100
                                                                                                        • 1100
                                                                                                        • SSI No
                                                                                                        • JJob Pressure
                                                                                                        • NNo of Respondents
                                                                                                        • PPercentage
                                                                                                        • 11
                                                                                                        • YYes
                                                                                                        • 772
                                                                                                        • 772
                                                                                                        • 22
                                                                                                        • NNo
                                                                                                        • 228
                                                                                                        • 228
                                                                                                        • TTotal
                                                                                                        • 1100
                                                                                                        • 1100
                                                                                                        • SSI No
                                                                                                        • PPayment Satisfaction
                                                                                                        • NNo of Respondents
                                                                                                        • PPercentage
                                                                                                        • 11
                                                                                                        • YYes
                                                                                                        • 667
                                                                                                        • 667
                                                                                                        • 22
                                                                                                        • NNo
                                                                                                        • 333
                                                                                                        • 333
                                                                                                        • Total
                                                                                                        • 1100
                                                                                                        • 1100
                                                                                                        • SSI No
                                                                                                        • WWillingness to Work
                                                                                                        • NNo of Respondents
                                                                                                        • PPercentage
                                                                                                        • 11
                                                                                                        • YYes
                                                                                                        • 559
                                                                                                        • 559
                                                                                                        • 22
                                                                                                        • NNo
                                                                                                        • 441
                                                                                                        • 441
                                                                                                        • TTotal
                                                                                                        • 100
                                                                                                        • 100
                                                                                                          • MISSION amp VISION
                                                                                                          • Mission
                                                                                                          • Vision
                                                                                                          • Philips Electronics India Limited
                                                                                                            • SSI No
                                                                                                            • WWorking Environment
                                                                                                            • NNo of Respondents
                                                                                                            • PPercentage
                                                                                                            • 11
                                                                                                            • EExcellent
                                                                                                            • 112
                                                                                                            • 112
                                                                                                            • 22
                                                                                                            • GGood
                                                                                                            • 557
                                                                                                            • 557
                                                                                                            • 33
                                                                                                            • FFair
                                                                                                            • 228
                                                                                                            • 228
                                                                                                            • 44
                                                                                                            • PPoor
                                                                                                            • 003
                                                                                                            • 033
                                                                                                            • 55
                                                                                                            • VVery Poor
                                                                                                            • 000
                                                                                                            • 000
                                                                                                            • TTotal
                                                                                                            • 1100
                                                                                                            • 1100
                                                                                                            • SSI No
                                                                                                            • NNon-Monitory Benefits offered to Employees
                                                                                                            • NNo of Respondents
                                                                                                            • PPercentage
                                                                                                            • 11
                                                                                                            • HHighly Satisfied
                                                                                                            • 114
                                                                                                            • 114
                                                                                                            • 22
                                                                                                            • SSatisfied
                                                                                                            • 554
                                                                                                            • 554
                                                                                                            • 33
                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                            • 225
                                                                                                            • 225
                                                                                                            • 44
                                                                                                            • DDissatisfied
                                                                                                            • 005
                                                                                                            • 005
                                                                                                            • 55
                                                                                                            • HHighly Dissatisfied
                                                                                                            • 002
                                                                                                            • 002
                                                                                                            • Total
                                                                                                            • 1100
                                                                                                            • 1100
                                                                                                            • SSI No
                                                                                                            • CCareer Development
                                                                                                            • NNo of Respondents
                                                                                                            • PPercentage
                                                                                                            • HHighly satisfied
                                                                                                            • 112
                                                                                                            • 112
                                                                                                            • SSatisfied
                                                                                                            • 556
                                                                                                            • 556
                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                            • 222
                                                                                                            • 222
                                                                                                            • DDissatisfied
                                                                                                            • 110
                                                                                                            • 110
                                                                                                            • HHighly Dissatisfied
                                                                                                            • 000
                                                                                                            • 000
                                                                                                            • Total
                                                                                                            • 1100
                                                                                                            • 1100
                                                                                                            • SSI No
                                                                                                            • CCo-operation of Workers
                                                                                                            • NNo of Respondents
                                                                                                            • PPercentage
                                                                                                            • 11
                                                                                                            • HHighly satisfied
                                                                                                            • 220
                                                                                                            • 220
                                                                                                            • 22
                                                                                                            • SSatisfied
                                                                                                            • 666
                                                                                                            • 666
                                                                                                            • 33
                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                            • 111
                                                                                                            • 111
                                                                                                            • 44
                                                                                                            • DDissatisfied
                                                                                                            • 003
                                                                                                            • 003
                                                                                                            • 55
                                                                                                            • HHighly Dissatisfied
                                                                                                            • 000
                                                                                                            • 000
                                                                                                            • Total
                                                                                                            • 1100
                                                                                                            • 1100
                                                                                                            • SSI No
                                                                                                            • SSatisfaction with Top Management
                                                                                                            • NNo of Respondents
                                                                                                            • PPercentage
                                                                                                            • 11
                                                                                                            • HHighly satisfied
                                                                                                            • 226
                                                                                                            • 226
                                                                                                            • 22
                                                                                                            • SSatisfied
                                                                                                            • 551
                                                                                                            • 551
                                                                                                            • 33
                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                            • 117
                                                                                                            • 117
                                                                                                            • 44
                                                                                                            • DDissatisfied
                                                                                                            • 006
                                                                                                            • 006
                                                                                                            • 55
                                                                                                            • HHighly dissatisfied
                                                                                                            • 000
                                                                                                            • 000
                                                                                                            • Total
                                                                                                            • 1100
                                                                                                            • 1100
                                                                                                            • SSI No
                                                                                                            • JJob Satisfaction
                                                                                                            • NNo of Respondents
                                                                                                            • PPercentage
                                                                                                            • 11
                                                                                                            • HHighly satisfied
                                                                                                            • 222
                                                                                                            • 222
                                                                                                            • 22
                                                                                                            • SSatisfied
                                                                                                            • 556
                                                                                                            • 556
                                                                                                            • 33
                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                            • 116
                                                                                                            • 116
                                                                                                            • 44
                                                                                                            • DDissatisfied
                                                                                                            • 007
                                                                                                            • 007
                                                                                                            • 55
                                                                                                            • HHighly Dissatisfied
                                                                                                            • 000
                                                                                                            • 000
                                                                                                            • Total
                                                                                                            • 1100
                                                                                                            • 1100
                                                                                                            • SSI No
                                                                                                            • DDevelopment of Skills and Talents
                                                                                                            • NNo of Respondents
                                                                                                            • PPercentage
                                                                                                            • 1 1
                                                                                                            • HHighly Agree
                                                                                                            • 112
                                                                                                            • 112
                                                                                                            • 22
                                                                                                            • AAgree
                                                                                                            • 552
                                                                                                            • 552
                                                                                                            • 33
                                                                                                            • NNeither Agree nor Disagree
                                                                                                            • 228
                                                                                                            • 228
                                                                                                            • 44
                                                                                                            • DDisagree
                                                                                                            • 006
                                                                                                            • 006
                                                                                                            • 55
                                                                                                            • HHighly Disagree
                                                                                                            • 002
                                                                                                            • 002
                                                                                                            • Total
                                                                                                            • 1100
                                                                                                            • 1100
                                                                                                            • SSI No
                                                                                                            • WWelfare Facilities
                                                                                                            • NNo of Respondents
                                                                                                            • PPercentage
                                                                                                            • 11
                                                                                                            • HHighly satisfied
                                                                                                            • 009
                                                                                                            • 909
                                                                                                            • 22
                                                                                                            • SSatisfied
                                                                                                            • 557
                                                                                                            • 557
                                                                                                            • 33
                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                            • 229
                                                                                                            • 229
                                                                                                            • 44
                                                                                                            • DDissatisfied
                                                                                                            • 505
                                                                                                            • 005
                                                                                                            • 55
                                                                                                            • HHighly Dissatisfied
                                                                                                            • 000
                                                                                                            • 000
                                                                                                            • Total
                                                                                                            • 1100
                                                                                                            • 1100
                                                                                                              • SUMMARY
                                                                                                              • RECOMMENDATIONS
                                                                                                              • BIBLIOGRAPHY

                                                                                                          53

                                                                                                          REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS TOWARDS THE WORK ASSIGNED

                                                                                                          54

                                                                                                          Table 46 ndash Opinion about the career development programme in their organisation

                                                                                                          S

                                                                                                          SI No

                                                                                                          C

                                                                                                          Career Development

                                                                                                          N

                                                                                                          No of Respondents

                                                                                                          P

                                                                                                          Percentage

                                                                                                          H

                                                                                                          Highly satisfied

                                                                                                          1

                                                                                                          12

                                                                                                          1

                                                                                                          12

                                                                                                          S

                                                                                                          Satisfied

                                                                                                          5

                                                                                                          56

                                                                                                          5

                                                                                                          56

                                                                                                          N

                                                                                                          Neither Satisfied nor Dissatisfied

                                                                                                          2

                                                                                                          22

                                                                                                          2

                                                                                                          22

                                                                                                          D

                                                                                                          Dissatisfied

                                                                                                          1

                                                                                                          10

                                                                                                          1

                                                                                                          10

                                                                                                          H

                                                                                                          Highly Dissatisfied

                                                                                                          0

                                                                                                          00

                                                                                                          0

                                                                                                          00

                                                                                                          Total 1

                                                                                                          100

                                                                                                          1

                                                                                                          100

                                                                                                          Source survey data

                                                                                                          Inference

                                                                                                          From the above table it shows that 56 of the employees were satisfied

                                                                                                          with the opinion about the carrier development programme in their organisation

                                                                                                          FIGURE 46

                                                                                                          REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                                                                          PROGRAMME IN THEIR ORGANISATION

                                                                                                          55

                                                                                                          Table 47 ndash To know the cooperation of co-workers

                                                                                                          S

                                                                                                          SI No

                                                                                                          C

                                                                                                          Co-operation of Workers

                                                                                                          N

                                                                                                          No of Respondents

                                                                                                          P

                                                                                                          Percentage

                                                                                                          1

                                                                                                          1

                                                                                                          H

                                                                                                          Highly satisfied

                                                                                                          2

                                                                                                          20

                                                                                                          2

                                                                                                          20

                                                                                                          2

                                                                                                          2

                                                                                                          S

                                                                                                          Satisfied

                                                                                                          6

                                                                                                          66

                                                                                                          6

                                                                                                          66

                                                                                                          3

                                                                                                          3

                                                                                                          N

                                                                                                          Neither Satisfied nor Dissatisfied

                                                                                                          1

                                                                                                          11

                                                                                                          1

                                                                                                          11

                                                                                                          4

                                                                                                          4

                                                                                                          D

                                                                                                          Dissatisfied

                                                                                                          0

                                                                                                          03

                                                                                                          0

                                                                                                          03

                                                                                                          5

                                                                                                          5

                                                                                                          H

                                                                                                          Highly Dissatisfied

                                                                                                          0

                                                                                                          00

                                                                                                          0

                                                                                                          00

                                                                                                          Total 1

                                                                                                          100

                                                                                                          1

                                                                                                          100

                                                                                                          Source survey data

                                                                                                          Inference

                                                                                                          From the above table it shows that 66 of the employees were satisfied

                                                                                                          with the cooperation of co-workers

                                                                                                          FIGURE 47

                                                                                                          56

                                                                                                          REPRESENTS THE COOPERATION OF CO-WORKERS

                                                                                                          57

                                                                                                          Table 48 ndash To know the satisfaction of Respondents with top management

                                                                                                          S

                                                                                                          SI No

                                                                                                          S

                                                                                                          Satisfaction with Top

                                                                                                          Management

                                                                                                          N

                                                                                                          No of Respondents

                                                                                                          P

                                                                                                          Percentage

                                                                                                          1

                                                                                                          1

                                                                                                          H

                                                                                                          Highly satisfied

                                                                                                          2

                                                                                                          26

                                                                                                          2

                                                                                                          26

                                                                                                          2

                                                                                                          2

                                                                                                          S

                                                                                                          Satisfied

                                                                                                          5

                                                                                                          51

                                                                                                          5

                                                                                                          51

                                                                                                          3

                                                                                                          3

                                                                                                          N

                                                                                                          Neither Satisfied nor Dissatisfied

                                                                                                          1

                                                                                                          17

                                                                                                          1

                                                                                                          17

                                                                                                          4

                                                                                                          4

                                                                                                          D

                                                                                                          Dissatisfied

                                                                                                          0

                                                                                                          06

                                                                                                          0

                                                                                                          06

                                                                                                          5

                                                                                                          5

                                                                                                          H

                                                                                                          Highly dissatisfied

                                                                                                          0

                                                                                                          00

                                                                                                          0

                                                                                                          00

                                                                                                          Total 1

                                                                                                          100

                                                                                                          1

                                                                                                          100

                                                                                                          Source survey data

                                                                                                          Inference

                                                                                                          From the above table it shows that 51 of the employees were satisfied with the top management

                                                                                                          FIGURE 48

                                                                                                          58

                                                                                                          REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                                                          Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                                                          Source survey data

                                                                                                          Inference

                                                                                                          From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                                                          S

                                                                                                          SI

                                                                                                          No

                                                                                                          S

                                                                                                          Satisfaction with Subordinates

                                                                                                          N

                                                                                                          No of Respondents

                                                                                                          P

                                                                                                          Percentage

                                                                                                          1

                                                                                                          1

                                                                                                          H

                                                                                                          Highly satisfied

                                                                                                          1

                                                                                                          12

                                                                                                          1

                                                                                                          12

                                                                                                          2

                                                                                                          2

                                                                                                          S

                                                                                                          Satisfied

                                                                                                          6

                                                                                                          67

                                                                                                          6

                                                                                                          67

                                                                                                          2

                                                                                                          3

                                                                                                          N

                                                                                                          Neither Satisfied nor Dissatisfied

                                                                                                          1

                                                                                                          14

                                                                                                          1

                                                                                                          14

                                                                                                          4

                                                                                                          D

                                                                                                          Dissatisfied

                                                                                                          0

                                                                                                          07

                                                                                                          0

                                                                                                          07

                                                                                                          5

                                                                                                          5

                                                                                                          H

                                                                                                          Highly Dissatisfied

                                                                                                          0

                                                                                                          00

                                                                                                          0

                                                                                                          00

                                                                                                          Total 1

                                                                                                          100

                                                                                                          1

                                                                                                          100

                                                                                                          59

                                                                                                          FIGURE 49

                                                                                                          REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                                                          60

                                                                                                          Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                                                          S

                                                                                                          SI No

                                                                                                          J

                                                                                                          Job Satisfaction

                                                                                                          N

                                                                                                          No of Respondents

                                                                                                          P

                                                                                                          Percentage

                                                                                                          1

                                                                                                          1

                                                                                                          H

                                                                                                          Highly satisfied

                                                                                                          2

                                                                                                          22

                                                                                                          2

                                                                                                          22

                                                                                                          2

                                                                                                          2

                                                                                                          S

                                                                                                          Satisfied

                                                                                                          5

                                                                                                          56

                                                                                                          5

                                                                                                          56

                                                                                                          3

                                                                                                          3

                                                                                                          N

                                                                                                          Neither Satisfied nor Dissatisfied

                                                                                                          1

                                                                                                          16

                                                                                                          1

                                                                                                          16

                                                                                                          4

                                                                                                          4

                                                                                                          D

                                                                                                          Dissatisfied

                                                                                                          0

                                                                                                          07

                                                                                                          0

                                                                                                          07

                                                                                                          5

                                                                                                          5

                                                                                                          H

                                                                                                          Highly Dissatisfied

                                                                                                          0

                                                                                                          00

                                                                                                          0

                                                                                                          00

                                                                                                          Total 1

                                                                                                          100

                                                                                                          1

                                                                                                          100

                                                                                                          Source survey dataInference

                                                                                                          From the above table it shows that 56 of the employees were satisfied with their job

                                                                                                          FIGURE 410

                                                                                                          61

                                                                                                          REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                                                          Table 411 ndash To know whether there is any job pressure in their work

                                                                                                          Source survey data

                                                                                                          Inference

                                                                                                          From the above table it shows that 72 of employees said there is job pressure in their work

                                                                                                          FIGURE 411

                                                                                                          REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                                                          S

                                                                                                          SI No

                                                                                                          J

                                                                                                          Job Pressure

                                                                                                          N

                                                                                                          No of Respondents

                                                                                                          P

                                                                                                          Percentage

                                                                                                          1

                                                                                                          1

                                                                                                          Y

                                                                                                          Yes

                                                                                                          7

                                                                                                          72

                                                                                                          7

                                                                                                          72

                                                                                                          2

                                                                                                          2

                                                                                                          N

                                                                                                          No

                                                                                                          2

                                                                                                          28

                                                                                                          2

                                                                                                          28

                                                                                                          T

                                                                                                          Total

                                                                                                          1

                                                                                                          100

                                                                                                          1

                                                                                                          100

                                                                                                          62

                                                                                                          Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                                                          amp talents

                                                                                                          S

                                                                                                          SI No

                                                                                                          D

                                                                                                          Development of Skills and

                                                                                                          Talents

                                                                                                          N

                                                                                                          No of Respondents

                                                                                                          P

                                                                                                          Percentage

                                                                                                          1

                                                                                                          1

                                                                                                          H

                                                                                                          Highly Agree

                                                                                                          1

                                                                                                          12

                                                                                                          1

                                                                                                          12

                                                                                                          2

                                                                                                          2

                                                                                                          A

                                                                                                          Agree

                                                                                                          5

                                                                                                          52

                                                                                                          5

                                                                                                          52

                                                                                                          3

                                                                                                          3

                                                                                                          N

                                                                                                          Neither Agree nor Disagree

                                                                                                          2

                                                                                                          28

                                                                                                          2

                                                                                                          28

                                                                                                          4

                                                                                                          4

                                                                                                          D

                                                                                                          Disagree

                                                                                                          0

                                                                                                          06

                                                                                                          0

                                                                                                          06

                                                                                                          5

                                                                                                          5

                                                                                                          H

                                                                                                          Highly Disagree

                                                                                                          0

                                                                                                          02

                                                                                                          0

                                                                                                          02

                                                                                                          Total 1

                                                                                                          100

                                                                                                          1

                                                                                                          100

                                                                                                          Source survey data

                                                                                                          Inference

                                                                                                          From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                                                          63

                                                                                                          FIRGURE 412

                                                                                                          REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                                                          64

                                                                                                          Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                                                          S

                                                                                                          SI No

                                                                                                          W

                                                                                                          Welfare Facilities

                                                                                                          N

                                                                                                          No of Respondents

                                                                                                          P

                                                                                                          Percentage

                                                                                                          1

                                                                                                          1

                                                                                                          H

                                                                                                          Highly satisfied

                                                                                                          0

                                                                                                          09

                                                                                                          9

                                                                                                          09

                                                                                                          2

                                                                                                          2

                                                                                                          S

                                                                                                          Satisfied

                                                                                                          5

                                                                                                          57

                                                                                                          5

                                                                                                          57

                                                                                                          3

                                                                                                          3

                                                                                                          N

                                                                                                          Neither Satisfied nor Dissatisfied

                                                                                                          2

                                                                                                          29

                                                                                                          2

                                                                                                          29

                                                                                                          4

                                                                                                          4

                                                                                                          D

                                                                                                          Dissatisfied

                                                                                                          5

                                                                                                          05

                                                                                                          0

                                                                                                          05

                                                                                                          5

                                                                                                          5

                                                                                                          H

                                                                                                          Highly Dissatisfied

                                                                                                          0

                                                                                                          00

                                                                                                          0

                                                                                                          00

                                                                                                          Total 1

                                                                                                          100

                                                                                                          1

                                                                                                          100

                                                                                                          Source survey data

                                                                                                          Inference

                                                                                                          From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                                                          FIGURE 413

                                                                                                          REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                                                          65

                                                                                                          Table 414 ndash To know the employee satisfaction towards the salary

                                                                                                          Source survey data

                                                                                                          Inference

                                                                                                          From the above table it shows that 67 of the employees were satisfied

                                                                                                          with their salary

                                                                                                          FIGURE 414

                                                                                                          REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                                                          S

                                                                                                          SI No

                                                                                                          P

                                                                                                          Payment Satisfaction

                                                                                                          N

                                                                                                          No of Respondents

                                                                                                          P

                                                                                                          Percentage

                                                                                                          1

                                                                                                          1

                                                                                                          Y

                                                                                                          Yes

                                                                                                          6

                                                                                                          67

                                                                                                          6

                                                                                                          67

                                                                                                          2

                                                                                                          2

                                                                                                          N

                                                                                                          No

                                                                                                          3

                                                                                                          33

                                                                                                          3

                                                                                                          33

                                                                                                          T

                                                                                                          otal

                                                                                                          1

                                                                                                          100

                                                                                                          1

                                                                                                          100

                                                                                                          66

                                                                                                          Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                                          Organisation

                                                                                                          Source survey data

                                                                                                          Inference

                                                                                                          From the above table it shows that 59 of the employees were willing to

                                                                                                          continue in this organisation

                                                                                                          FIGURE 415

                                                                                                          REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                                          S

                                                                                                          SI No

                                                                                                          W

                                                                                                          Willingness to Work

                                                                                                          N

                                                                                                          No of Respondents

                                                                                                          P

                                                                                                          Percentage

                                                                                                          1

                                                                                                          1

                                                                                                          Y

                                                                                                          Yes

                                                                                                          5

                                                                                                          59

                                                                                                          5

                                                                                                          59

                                                                                                          2

                                                                                                          2

                                                                                                          N

                                                                                                          No

                                                                                                          4

                                                                                                          41

                                                                                                          4

                                                                                                          41

                                                                                                          T

                                                                                                          Total

                                                                                                          1

                                                                                                          00

                                                                                                          1

                                                                                                          00

                                                                                                          67

                                                                                                          CHI-SQUARE METHOD

                                                                                                          The chi square test is one of the simplest and most widely used non-

                                                                                                          parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                                          if categorical data shows dependency or the two classifications are independent It can

                                                                                                          also be used to make comparisons between theoretical population and actual data

                                                                                                          when categories are used

                                                                                                          n

                                                                                                          Chi square χsup2= sum (O-E) sup2 E

                                                                                                          i =1

                                                                                                          Where O= observed frequency

                                                                                                          E= expected frequency

                                                                                                          68

                                                                                                          OBSERVED FREQUENCY

                                                                                                          Table 419 shows the relationship between the department and the job satisfaction

                                                                                                          Over All

                                                                                                          Job

                                                                                                          SatisfactionHighly

                                                                                                          SatisfiedSatisfied

                                                                                                          Neither

                                                                                                          Satisfied nor

                                                                                                          Dissatisfied

                                                                                                          DissatisfiedHighly

                                                                                                          Dissatisfied

                                                                                                          Sub

                                                                                                          Total

                                                                                                          Mechanical 5 6 14 3 2 30

                                                                                                          Electrical 6 8 6 3 2 25

                                                                                                          Production 9 13 7 4 2 35

                                                                                                          Others 2 3 2 2 1 10

                                                                                                          Sub Total 22 30 29 12 7 100

                                                                                                          69

                                                                                                          EXPECTED FREQUENCY

                                                                                                          Over All

                                                                                                          Job

                                                                                                          SatisfactionHighly

                                                                                                          SatisfiedSatisfied

                                                                                                          Neither

                                                                                                          Satisfied nor

                                                                                                          Dissatisfied

                                                                                                          DissatisfiedHighly

                                                                                                          Dissatisfied

                                                                                                          Sub

                                                                                                          Total

                                                                                                          Mechanical 7 8 9 4 2 30

                                                                                                          Electrical 5 8 7 3 2 25

                                                                                                          Production 8 11 10 4 2 35

                                                                                                          Others 2 3 3 1 1 10

                                                                                                          Sub Total 22 30 29 12 7 100

                                                                                                          Null Hypothesis (Ho)

                                                                                                          There is no significant difference between the department and the job satisfaction

                                                                                                          Alternative Hypothesis (Ho)

                                                                                                          There is significant difference between the job satisfaction

                                                                                                          Co Relation

                                                                                                          70

                                                                                                          Chapter-V

                                                                                                          CONCLUSIONS AND

                                                                                                          RECOMMENDATIONS

                                                                                                          71

                                                                                                          CONCLUSION

                                                                                                          On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                                          Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                                          General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                                          Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                                          environment of the company is very healthy The visitors feel happy after the campus

                                                                                                          Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                                          indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                                          building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                                          Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                                          its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                                          position by channelising these internal accruals to fund its expansion programmes

                                                                                                          Working results PTL has registered a handsome and constant growth in its profits because

                                                                                                          of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                                          company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                                          However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                                          velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                                          72

                                                                                                          SUMMARY

                                                                                                          According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                                          employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                                          development and having a best friend at work

                                                                                                          Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                                          than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                                          employees may just start whistling while they work It is up to me The corporate culture or

                                                                                                          financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                                          that is completely in your control

                                                                                                          Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                                          more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                                          do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                                          your job to bond your best people to your company through recognition And you also must help

                                                                                                          direct and motivate your core performers

                                                                                                          Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                                          earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                                          out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                                          spend time with their kids) make the most of your formal service awards with some preparation

                                                                                                          and a group presentation walk around your department every day and talk to your

                                                                                                          people and thank them sincerely and often

                                                                                                          73

                                                                                                          Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                                          You do great work actually can have the opposite effect and leave your employees wondering

                                                                                                          Does he have any idea what I really do around here Specific praise links individual

                                                                                                          accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                                          customer complaint Great work As you know we value quick resolutions of problems as

                                                                                                          one of our core strategies

                                                                                                          Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                                          college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                                          your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                                          high-impact performers report that they left their last job because No one ever asked me to

                                                                                                          stay

                                                                                                          Forget cash

                                                                                                          Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                                          offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                                          work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                                          recognized and involved they are much less likely to keep asking about money

                                                                                                          Recognize

                                                                                                          Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                                          largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                                          at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                                          much too long to recognize and you probably are losing people you do not need to

                                                                                                          74

                                                                                                          Recognition works

                                                                                                          Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                          performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                          ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                          Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                          Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                          achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                          their jobs again Chances are you will work together happily ever after

                                                                                                          So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                          organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                          sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                          and other moral value

                                                                                                          75

                                                                                                          RECOMMENDATIONS

                                                                                                          PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                          minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                          will spread over more units thereby decreasing the per unit cost

                                                                                                          PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                          period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                          equal as it will help in improving company liquidity

                                                                                                          PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                          business as it accounts very less as compare to other businesses of Philips

                                                                                                          Another recommendation for Mohali plant is about the HR department that is they

                                                                                                          should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                          up to the profit of the company

                                                                                                          76

                                                                                                          BIBLIOGRAPHY

                                                                                                          1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                          2 Monthly Journals of Philips Electronics India Ltd

                                                                                                          3 Authentic Leadership Medtronic CEO Bill George

                                                                                                          4 wwwindiaphilipscom

                                                                                                          5 wwwwikipediacom

                                                                                                          6 httpwwwemployeecommitmentcom

                                                                                                          7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                          8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                          9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                          77

                                                                                                          Questionnaire

                                                                                                          Name __________________________________________________________

                                                                                                          Age______________________________ Gender _______________________

                                                                                                          Qualification _______________________ Contact No ___________________

                                                                                                          Q1 In which department you are working

                                                                                                          Electrical Production Mechanical Other

                                                                                                          Q2 What is your working experience

                                                                                                          gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                          Q3 How You like the physical Working Environment of the organization

                                                                                                          Excellent Good Fair Poor Very Poor

                                                                                                          Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                          Q5 Are you satisfied with your work

                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                          Q6 Are you satisfied with the career development programe of the company

                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                          Q7 Is other staff of the organization is co-operative with you

                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                          Q8 Are you satisfied with top level management

                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                          78

                                                                                                          Q9 Are you satisfied with your subordinates

                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                          Q10 Are you satisfied with the nature of the Job

                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                          Q11 Do you have any Job Pressure in work

                                                                                                          Yes No

                                                                                                          Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                          Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                          Q14 Are you satisfied towards your salary

                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                          Q15 Are you committed towards the organisation

                                                                                                          Yes No

                                                                                                          Signature

                                                                                                          • SSI No
                                                                                                          • DDepartment
                                                                                                          • NNo of Respondents
                                                                                                          • PPercentage
                                                                                                          • 11
                                                                                                          • MMechanical
                                                                                                          • 330
                                                                                                          • 330
                                                                                                          • 22
                                                                                                          • EElectrical
                                                                                                          • 225
                                                                                                          • 225
                                                                                                          • 33
                                                                                                          • PProduction
                                                                                                          • 335
                                                                                                          • 335
                                                                                                          • 44
                                                                                                          • OOthers
                                                                                                          • 110
                                                                                                          • 110
                                                                                                          • TTotal
                                                                                                          • 1100
                                                                                                          • 1100
                                                                                                          • SSI No
                                                                                                          • WWork Experience
                                                                                                          • NNo of Respondents
                                                                                                          • PPercentage
                                                                                                          • 11
                                                                                                          • BBelow 2 years
                                                                                                          • 133
                                                                                                          • 113
                                                                                                          • 22
                                                                                                          • 2 2ndash 4 years
                                                                                                          • 330
                                                                                                          • 330
                                                                                                          • 33
                                                                                                          • 4 4ndash 6 years
                                                                                                          • 334
                                                                                                          • 334
                                                                                                          • 44
                                                                                                          • AAbove 6 years
                                                                                                          • 223
                                                                                                          • 223
                                                                                                          • Total
                                                                                                          • 1100
                                                                                                          • 1100
                                                                                                          • SSI No
                                                                                                          • AAmount of Work
                                                                                                          • NNo of Respondents
                                                                                                          • PPercentage
                                                                                                          • 11
                                                                                                          • HHighly satisfied
                                                                                                          • 220
                                                                                                          • 220
                                                                                                          • 22
                                                                                                          • SSatisfied
                                                                                                          • 445
                                                                                                          • 445
                                                                                                          • 33
                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                          • 112
                                                                                                          • 112
                                                                                                          • 44
                                                                                                          • DDissatisfied
                                                                                                          • 118
                                                                                                          • 118
                                                                                                          • 55
                                                                                                          • HHighly Dissatisfied
                                                                                                          • 006
                                                                                                          • 006
                                                                                                          • Total
                                                                                                          • 1100
                                                                                                          • 1100
                                                                                                          • SSI No
                                                                                                          • SSatisfaction with Subordinates
                                                                                                          • NNo of Respondents
                                                                                                          • PPercentage
                                                                                                          • 11
                                                                                                          • HHighly satisfied
                                                                                                          • 112
                                                                                                          • 112
                                                                                                          • 22
                                                                                                          • SSatisfied
                                                                                                          • 667
                                                                                                          • 667
                                                                                                          • 23
                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                          • 114
                                                                                                          • 114
                                                                                                          • 4
                                                                                                          • DDissatisfied
                                                                                                          • 007
                                                                                                          • 007
                                                                                                          • 55
                                                                                                          • HHighly Dissatisfied
                                                                                                          • 0 00
                                                                                                          • 000
                                                                                                          • Total
                                                                                                          • 1100
                                                                                                          • 1100
                                                                                                          • SSI No
                                                                                                          • JJob Pressure
                                                                                                          • NNo of Respondents
                                                                                                          • PPercentage
                                                                                                          • 11
                                                                                                          • YYes
                                                                                                          • 772
                                                                                                          • 772
                                                                                                          • 22
                                                                                                          • NNo
                                                                                                          • 228
                                                                                                          • 228
                                                                                                          • TTotal
                                                                                                          • 1100
                                                                                                          • 1100
                                                                                                          • SSI No
                                                                                                          • PPayment Satisfaction
                                                                                                          • NNo of Respondents
                                                                                                          • PPercentage
                                                                                                          • 11
                                                                                                          • YYes
                                                                                                          • 667
                                                                                                          • 667
                                                                                                          • 22
                                                                                                          • NNo
                                                                                                          • 333
                                                                                                          • 333
                                                                                                          • Total
                                                                                                          • 1100
                                                                                                          • 1100
                                                                                                          • SSI No
                                                                                                          • WWillingness to Work
                                                                                                          • NNo of Respondents
                                                                                                          • PPercentage
                                                                                                          • 11
                                                                                                          • YYes
                                                                                                          • 559
                                                                                                          • 559
                                                                                                          • 22
                                                                                                          • NNo
                                                                                                          • 441
                                                                                                          • 441
                                                                                                          • TTotal
                                                                                                          • 100
                                                                                                          • 100
                                                                                                            • MISSION amp VISION
                                                                                                            • Mission
                                                                                                            • Vision
                                                                                                            • Philips Electronics India Limited
                                                                                                              • SSI No
                                                                                                              • WWorking Environment
                                                                                                              • NNo of Respondents
                                                                                                              • PPercentage
                                                                                                              • 11
                                                                                                              • EExcellent
                                                                                                              • 112
                                                                                                              • 112
                                                                                                              • 22
                                                                                                              • GGood
                                                                                                              • 557
                                                                                                              • 557
                                                                                                              • 33
                                                                                                              • FFair
                                                                                                              • 228
                                                                                                              • 228
                                                                                                              • 44
                                                                                                              • PPoor
                                                                                                              • 003
                                                                                                              • 033
                                                                                                              • 55
                                                                                                              • VVery Poor
                                                                                                              • 000
                                                                                                              • 000
                                                                                                              • TTotal
                                                                                                              • 1100
                                                                                                              • 1100
                                                                                                              • SSI No
                                                                                                              • NNon-Monitory Benefits offered to Employees
                                                                                                              • NNo of Respondents
                                                                                                              • PPercentage
                                                                                                              • 11
                                                                                                              • HHighly Satisfied
                                                                                                              • 114
                                                                                                              • 114
                                                                                                              • 22
                                                                                                              • SSatisfied
                                                                                                              • 554
                                                                                                              • 554
                                                                                                              • 33
                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                              • 225
                                                                                                              • 225
                                                                                                              • 44
                                                                                                              • DDissatisfied
                                                                                                              • 005
                                                                                                              • 005
                                                                                                              • 55
                                                                                                              • HHighly Dissatisfied
                                                                                                              • 002
                                                                                                              • 002
                                                                                                              • Total
                                                                                                              • 1100
                                                                                                              • 1100
                                                                                                              • SSI No
                                                                                                              • CCareer Development
                                                                                                              • NNo of Respondents
                                                                                                              • PPercentage
                                                                                                              • HHighly satisfied
                                                                                                              • 112
                                                                                                              • 112
                                                                                                              • SSatisfied
                                                                                                              • 556
                                                                                                              • 556
                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                              • 222
                                                                                                              • 222
                                                                                                              • DDissatisfied
                                                                                                              • 110
                                                                                                              • 110
                                                                                                              • HHighly Dissatisfied
                                                                                                              • 000
                                                                                                              • 000
                                                                                                              • Total
                                                                                                              • 1100
                                                                                                              • 1100
                                                                                                              • SSI No
                                                                                                              • CCo-operation of Workers
                                                                                                              • NNo of Respondents
                                                                                                              • PPercentage
                                                                                                              • 11
                                                                                                              • HHighly satisfied
                                                                                                              • 220
                                                                                                              • 220
                                                                                                              • 22
                                                                                                              • SSatisfied
                                                                                                              • 666
                                                                                                              • 666
                                                                                                              • 33
                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                              • 111
                                                                                                              • 111
                                                                                                              • 44
                                                                                                              • DDissatisfied
                                                                                                              • 003
                                                                                                              • 003
                                                                                                              • 55
                                                                                                              • HHighly Dissatisfied
                                                                                                              • 000
                                                                                                              • 000
                                                                                                              • Total
                                                                                                              • 1100
                                                                                                              • 1100
                                                                                                              • SSI No
                                                                                                              • SSatisfaction with Top Management
                                                                                                              • NNo of Respondents
                                                                                                              • PPercentage
                                                                                                              • 11
                                                                                                              • HHighly satisfied
                                                                                                              • 226
                                                                                                              • 226
                                                                                                              • 22
                                                                                                              • SSatisfied
                                                                                                              • 551
                                                                                                              • 551
                                                                                                              • 33
                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                              • 117
                                                                                                              • 117
                                                                                                              • 44
                                                                                                              • DDissatisfied
                                                                                                              • 006
                                                                                                              • 006
                                                                                                              • 55
                                                                                                              • HHighly dissatisfied
                                                                                                              • 000
                                                                                                              • 000
                                                                                                              • Total
                                                                                                              • 1100
                                                                                                              • 1100
                                                                                                              • SSI No
                                                                                                              • JJob Satisfaction
                                                                                                              • NNo of Respondents
                                                                                                              • PPercentage
                                                                                                              • 11
                                                                                                              • HHighly satisfied
                                                                                                              • 222
                                                                                                              • 222
                                                                                                              • 22
                                                                                                              • SSatisfied
                                                                                                              • 556
                                                                                                              • 556
                                                                                                              • 33
                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                              • 116
                                                                                                              • 116
                                                                                                              • 44
                                                                                                              • DDissatisfied
                                                                                                              • 007
                                                                                                              • 007
                                                                                                              • 55
                                                                                                              • HHighly Dissatisfied
                                                                                                              • 000
                                                                                                              • 000
                                                                                                              • Total
                                                                                                              • 1100
                                                                                                              • 1100
                                                                                                              • SSI No
                                                                                                              • DDevelopment of Skills and Talents
                                                                                                              • NNo of Respondents
                                                                                                              • PPercentage
                                                                                                              • 1 1
                                                                                                              • HHighly Agree
                                                                                                              • 112
                                                                                                              • 112
                                                                                                              • 22
                                                                                                              • AAgree
                                                                                                              • 552
                                                                                                              • 552
                                                                                                              • 33
                                                                                                              • NNeither Agree nor Disagree
                                                                                                              • 228
                                                                                                              • 228
                                                                                                              • 44
                                                                                                              • DDisagree
                                                                                                              • 006
                                                                                                              • 006
                                                                                                              • 55
                                                                                                              • HHighly Disagree
                                                                                                              • 002
                                                                                                              • 002
                                                                                                              • Total
                                                                                                              • 1100
                                                                                                              • 1100
                                                                                                              • SSI No
                                                                                                              • WWelfare Facilities
                                                                                                              • NNo of Respondents
                                                                                                              • PPercentage
                                                                                                              • 11
                                                                                                              • HHighly satisfied
                                                                                                              • 009
                                                                                                              • 909
                                                                                                              • 22
                                                                                                              • SSatisfied
                                                                                                              • 557
                                                                                                              • 557
                                                                                                              • 33
                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                              • 229
                                                                                                              • 229
                                                                                                              • 44
                                                                                                              • DDissatisfied
                                                                                                              • 505
                                                                                                              • 005
                                                                                                              • 55
                                                                                                              • HHighly Dissatisfied
                                                                                                              • 000
                                                                                                              • 000
                                                                                                              • Total
                                                                                                              • 1100
                                                                                                              • 1100
                                                                                                                • SUMMARY
                                                                                                                • RECOMMENDATIONS
                                                                                                                • BIBLIOGRAPHY

                                                                                                            54

                                                                                                            Table 46 ndash Opinion about the career development programme in their organisation

                                                                                                            S

                                                                                                            SI No

                                                                                                            C

                                                                                                            Career Development

                                                                                                            N

                                                                                                            No of Respondents

                                                                                                            P

                                                                                                            Percentage

                                                                                                            H

                                                                                                            Highly satisfied

                                                                                                            1

                                                                                                            12

                                                                                                            1

                                                                                                            12

                                                                                                            S

                                                                                                            Satisfied

                                                                                                            5

                                                                                                            56

                                                                                                            5

                                                                                                            56

                                                                                                            N

                                                                                                            Neither Satisfied nor Dissatisfied

                                                                                                            2

                                                                                                            22

                                                                                                            2

                                                                                                            22

                                                                                                            D

                                                                                                            Dissatisfied

                                                                                                            1

                                                                                                            10

                                                                                                            1

                                                                                                            10

                                                                                                            H

                                                                                                            Highly Dissatisfied

                                                                                                            0

                                                                                                            00

                                                                                                            0

                                                                                                            00

                                                                                                            Total 1

                                                                                                            100

                                                                                                            1

                                                                                                            100

                                                                                                            Source survey data

                                                                                                            Inference

                                                                                                            From the above table it shows that 56 of the employees were satisfied

                                                                                                            with the opinion about the carrier development programme in their organisation

                                                                                                            FIGURE 46

                                                                                                            REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

                                                                                                            PROGRAMME IN THEIR ORGANISATION

                                                                                                            55

                                                                                                            Table 47 ndash To know the cooperation of co-workers

                                                                                                            S

                                                                                                            SI No

                                                                                                            C

                                                                                                            Co-operation of Workers

                                                                                                            N

                                                                                                            No of Respondents

                                                                                                            P

                                                                                                            Percentage

                                                                                                            1

                                                                                                            1

                                                                                                            H

                                                                                                            Highly satisfied

                                                                                                            2

                                                                                                            20

                                                                                                            2

                                                                                                            20

                                                                                                            2

                                                                                                            2

                                                                                                            S

                                                                                                            Satisfied

                                                                                                            6

                                                                                                            66

                                                                                                            6

                                                                                                            66

                                                                                                            3

                                                                                                            3

                                                                                                            N

                                                                                                            Neither Satisfied nor Dissatisfied

                                                                                                            1

                                                                                                            11

                                                                                                            1

                                                                                                            11

                                                                                                            4

                                                                                                            4

                                                                                                            D

                                                                                                            Dissatisfied

                                                                                                            0

                                                                                                            03

                                                                                                            0

                                                                                                            03

                                                                                                            5

                                                                                                            5

                                                                                                            H

                                                                                                            Highly Dissatisfied

                                                                                                            0

                                                                                                            00

                                                                                                            0

                                                                                                            00

                                                                                                            Total 1

                                                                                                            100

                                                                                                            1

                                                                                                            100

                                                                                                            Source survey data

                                                                                                            Inference

                                                                                                            From the above table it shows that 66 of the employees were satisfied

                                                                                                            with the cooperation of co-workers

                                                                                                            FIGURE 47

                                                                                                            56

                                                                                                            REPRESENTS THE COOPERATION OF CO-WORKERS

                                                                                                            57

                                                                                                            Table 48 ndash To know the satisfaction of Respondents with top management

                                                                                                            S

                                                                                                            SI No

                                                                                                            S

                                                                                                            Satisfaction with Top

                                                                                                            Management

                                                                                                            N

                                                                                                            No of Respondents

                                                                                                            P

                                                                                                            Percentage

                                                                                                            1

                                                                                                            1

                                                                                                            H

                                                                                                            Highly satisfied

                                                                                                            2

                                                                                                            26

                                                                                                            2

                                                                                                            26

                                                                                                            2

                                                                                                            2

                                                                                                            S

                                                                                                            Satisfied

                                                                                                            5

                                                                                                            51

                                                                                                            5

                                                                                                            51

                                                                                                            3

                                                                                                            3

                                                                                                            N

                                                                                                            Neither Satisfied nor Dissatisfied

                                                                                                            1

                                                                                                            17

                                                                                                            1

                                                                                                            17

                                                                                                            4

                                                                                                            4

                                                                                                            D

                                                                                                            Dissatisfied

                                                                                                            0

                                                                                                            06

                                                                                                            0

                                                                                                            06

                                                                                                            5

                                                                                                            5

                                                                                                            H

                                                                                                            Highly dissatisfied

                                                                                                            0

                                                                                                            00

                                                                                                            0

                                                                                                            00

                                                                                                            Total 1

                                                                                                            100

                                                                                                            1

                                                                                                            100

                                                                                                            Source survey data

                                                                                                            Inference

                                                                                                            From the above table it shows that 51 of the employees were satisfied with the top management

                                                                                                            FIGURE 48

                                                                                                            58

                                                                                                            REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                                                            Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                                                            Source survey data

                                                                                                            Inference

                                                                                                            From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                                                            S

                                                                                                            SI

                                                                                                            No

                                                                                                            S

                                                                                                            Satisfaction with Subordinates

                                                                                                            N

                                                                                                            No of Respondents

                                                                                                            P

                                                                                                            Percentage

                                                                                                            1

                                                                                                            1

                                                                                                            H

                                                                                                            Highly satisfied

                                                                                                            1

                                                                                                            12

                                                                                                            1

                                                                                                            12

                                                                                                            2

                                                                                                            2

                                                                                                            S

                                                                                                            Satisfied

                                                                                                            6

                                                                                                            67

                                                                                                            6

                                                                                                            67

                                                                                                            2

                                                                                                            3

                                                                                                            N

                                                                                                            Neither Satisfied nor Dissatisfied

                                                                                                            1

                                                                                                            14

                                                                                                            1

                                                                                                            14

                                                                                                            4

                                                                                                            D

                                                                                                            Dissatisfied

                                                                                                            0

                                                                                                            07

                                                                                                            0

                                                                                                            07

                                                                                                            5

                                                                                                            5

                                                                                                            H

                                                                                                            Highly Dissatisfied

                                                                                                            0

                                                                                                            00

                                                                                                            0

                                                                                                            00

                                                                                                            Total 1

                                                                                                            100

                                                                                                            1

                                                                                                            100

                                                                                                            59

                                                                                                            FIGURE 49

                                                                                                            REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                                                            60

                                                                                                            Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                                                            S

                                                                                                            SI No

                                                                                                            J

                                                                                                            Job Satisfaction

                                                                                                            N

                                                                                                            No of Respondents

                                                                                                            P

                                                                                                            Percentage

                                                                                                            1

                                                                                                            1

                                                                                                            H

                                                                                                            Highly satisfied

                                                                                                            2

                                                                                                            22

                                                                                                            2

                                                                                                            22

                                                                                                            2

                                                                                                            2

                                                                                                            S

                                                                                                            Satisfied

                                                                                                            5

                                                                                                            56

                                                                                                            5

                                                                                                            56

                                                                                                            3

                                                                                                            3

                                                                                                            N

                                                                                                            Neither Satisfied nor Dissatisfied

                                                                                                            1

                                                                                                            16

                                                                                                            1

                                                                                                            16

                                                                                                            4

                                                                                                            4

                                                                                                            D

                                                                                                            Dissatisfied

                                                                                                            0

                                                                                                            07

                                                                                                            0

                                                                                                            07

                                                                                                            5

                                                                                                            5

                                                                                                            H

                                                                                                            Highly Dissatisfied

                                                                                                            0

                                                                                                            00

                                                                                                            0

                                                                                                            00

                                                                                                            Total 1

                                                                                                            100

                                                                                                            1

                                                                                                            100

                                                                                                            Source survey dataInference

                                                                                                            From the above table it shows that 56 of the employees were satisfied with their job

                                                                                                            FIGURE 410

                                                                                                            61

                                                                                                            REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                                                            Table 411 ndash To know whether there is any job pressure in their work

                                                                                                            Source survey data

                                                                                                            Inference

                                                                                                            From the above table it shows that 72 of employees said there is job pressure in their work

                                                                                                            FIGURE 411

                                                                                                            REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                                                            S

                                                                                                            SI No

                                                                                                            J

                                                                                                            Job Pressure

                                                                                                            N

                                                                                                            No of Respondents

                                                                                                            P

                                                                                                            Percentage

                                                                                                            1

                                                                                                            1

                                                                                                            Y

                                                                                                            Yes

                                                                                                            7

                                                                                                            72

                                                                                                            7

                                                                                                            72

                                                                                                            2

                                                                                                            2

                                                                                                            N

                                                                                                            No

                                                                                                            2

                                                                                                            28

                                                                                                            2

                                                                                                            28

                                                                                                            T

                                                                                                            Total

                                                                                                            1

                                                                                                            100

                                                                                                            1

                                                                                                            100

                                                                                                            62

                                                                                                            Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                                                            amp talents

                                                                                                            S

                                                                                                            SI No

                                                                                                            D

                                                                                                            Development of Skills and

                                                                                                            Talents

                                                                                                            N

                                                                                                            No of Respondents

                                                                                                            P

                                                                                                            Percentage

                                                                                                            1

                                                                                                            1

                                                                                                            H

                                                                                                            Highly Agree

                                                                                                            1

                                                                                                            12

                                                                                                            1

                                                                                                            12

                                                                                                            2

                                                                                                            2

                                                                                                            A

                                                                                                            Agree

                                                                                                            5

                                                                                                            52

                                                                                                            5

                                                                                                            52

                                                                                                            3

                                                                                                            3

                                                                                                            N

                                                                                                            Neither Agree nor Disagree

                                                                                                            2

                                                                                                            28

                                                                                                            2

                                                                                                            28

                                                                                                            4

                                                                                                            4

                                                                                                            D

                                                                                                            Disagree

                                                                                                            0

                                                                                                            06

                                                                                                            0

                                                                                                            06

                                                                                                            5

                                                                                                            5

                                                                                                            H

                                                                                                            Highly Disagree

                                                                                                            0

                                                                                                            02

                                                                                                            0

                                                                                                            02

                                                                                                            Total 1

                                                                                                            100

                                                                                                            1

                                                                                                            100

                                                                                                            Source survey data

                                                                                                            Inference

                                                                                                            From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                                                            63

                                                                                                            FIRGURE 412

                                                                                                            REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                                                            64

                                                                                                            Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                                                            S

                                                                                                            SI No

                                                                                                            W

                                                                                                            Welfare Facilities

                                                                                                            N

                                                                                                            No of Respondents

                                                                                                            P

                                                                                                            Percentage

                                                                                                            1

                                                                                                            1

                                                                                                            H

                                                                                                            Highly satisfied

                                                                                                            0

                                                                                                            09

                                                                                                            9

                                                                                                            09

                                                                                                            2

                                                                                                            2

                                                                                                            S

                                                                                                            Satisfied

                                                                                                            5

                                                                                                            57

                                                                                                            5

                                                                                                            57

                                                                                                            3

                                                                                                            3

                                                                                                            N

                                                                                                            Neither Satisfied nor Dissatisfied

                                                                                                            2

                                                                                                            29

                                                                                                            2

                                                                                                            29

                                                                                                            4

                                                                                                            4

                                                                                                            D

                                                                                                            Dissatisfied

                                                                                                            5

                                                                                                            05

                                                                                                            0

                                                                                                            05

                                                                                                            5

                                                                                                            5

                                                                                                            H

                                                                                                            Highly Dissatisfied

                                                                                                            0

                                                                                                            00

                                                                                                            0

                                                                                                            00

                                                                                                            Total 1

                                                                                                            100

                                                                                                            1

                                                                                                            100

                                                                                                            Source survey data

                                                                                                            Inference

                                                                                                            From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                                                            FIGURE 413

                                                                                                            REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                                                            65

                                                                                                            Table 414 ndash To know the employee satisfaction towards the salary

                                                                                                            Source survey data

                                                                                                            Inference

                                                                                                            From the above table it shows that 67 of the employees were satisfied

                                                                                                            with their salary

                                                                                                            FIGURE 414

                                                                                                            REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                                                            S

                                                                                                            SI No

                                                                                                            P

                                                                                                            Payment Satisfaction

                                                                                                            N

                                                                                                            No of Respondents

                                                                                                            P

                                                                                                            Percentage

                                                                                                            1

                                                                                                            1

                                                                                                            Y

                                                                                                            Yes

                                                                                                            6

                                                                                                            67

                                                                                                            6

                                                                                                            67

                                                                                                            2

                                                                                                            2

                                                                                                            N

                                                                                                            No

                                                                                                            3

                                                                                                            33

                                                                                                            3

                                                                                                            33

                                                                                                            T

                                                                                                            otal

                                                                                                            1

                                                                                                            100

                                                                                                            1

                                                                                                            100

                                                                                                            66

                                                                                                            Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                                            Organisation

                                                                                                            Source survey data

                                                                                                            Inference

                                                                                                            From the above table it shows that 59 of the employees were willing to

                                                                                                            continue in this organisation

                                                                                                            FIGURE 415

                                                                                                            REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                                            S

                                                                                                            SI No

                                                                                                            W

                                                                                                            Willingness to Work

                                                                                                            N

                                                                                                            No of Respondents

                                                                                                            P

                                                                                                            Percentage

                                                                                                            1

                                                                                                            1

                                                                                                            Y

                                                                                                            Yes

                                                                                                            5

                                                                                                            59

                                                                                                            5

                                                                                                            59

                                                                                                            2

                                                                                                            2

                                                                                                            N

                                                                                                            No

                                                                                                            4

                                                                                                            41

                                                                                                            4

                                                                                                            41

                                                                                                            T

                                                                                                            Total

                                                                                                            1

                                                                                                            00

                                                                                                            1

                                                                                                            00

                                                                                                            67

                                                                                                            CHI-SQUARE METHOD

                                                                                                            The chi square test is one of the simplest and most widely used non-

                                                                                                            parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                                            if categorical data shows dependency or the two classifications are independent It can

                                                                                                            also be used to make comparisons between theoretical population and actual data

                                                                                                            when categories are used

                                                                                                            n

                                                                                                            Chi square χsup2= sum (O-E) sup2 E

                                                                                                            i =1

                                                                                                            Where O= observed frequency

                                                                                                            E= expected frequency

                                                                                                            68

                                                                                                            OBSERVED FREQUENCY

                                                                                                            Table 419 shows the relationship between the department and the job satisfaction

                                                                                                            Over All

                                                                                                            Job

                                                                                                            SatisfactionHighly

                                                                                                            SatisfiedSatisfied

                                                                                                            Neither

                                                                                                            Satisfied nor

                                                                                                            Dissatisfied

                                                                                                            DissatisfiedHighly

                                                                                                            Dissatisfied

                                                                                                            Sub

                                                                                                            Total

                                                                                                            Mechanical 5 6 14 3 2 30

                                                                                                            Electrical 6 8 6 3 2 25

                                                                                                            Production 9 13 7 4 2 35

                                                                                                            Others 2 3 2 2 1 10

                                                                                                            Sub Total 22 30 29 12 7 100

                                                                                                            69

                                                                                                            EXPECTED FREQUENCY

                                                                                                            Over All

                                                                                                            Job

                                                                                                            SatisfactionHighly

                                                                                                            SatisfiedSatisfied

                                                                                                            Neither

                                                                                                            Satisfied nor

                                                                                                            Dissatisfied

                                                                                                            DissatisfiedHighly

                                                                                                            Dissatisfied

                                                                                                            Sub

                                                                                                            Total

                                                                                                            Mechanical 7 8 9 4 2 30

                                                                                                            Electrical 5 8 7 3 2 25

                                                                                                            Production 8 11 10 4 2 35

                                                                                                            Others 2 3 3 1 1 10

                                                                                                            Sub Total 22 30 29 12 7 100

                                                                                                            Null Hypothesis (Ho)

                                                                                                            There is no significant difference between the department and the job satisfaction

                                                                                                            Alternative Hypothesis (Ho)

                                                                                                            There is significant difference between the job satisfaction

                                                                                                            Co Relation

                                                                                                            70

                                                                                                            Chapter-V

                                                                                                            CONCLUSIONS AND

                                                                                                            RECOMMENDATIONS

                                                                                                            71

                                                                                                            CONCLUSION

                                                                                                            On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                                            Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                                            General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                                            Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                                            environment of the company is very healthy The visitors feel happy after the campus

                                                                                                            Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                                            indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                                            building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                                            Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                                            its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                                            position by channelising these internal accruals to fund its expansion programmes

                                                                                                            Working results PTL has registered a handsome and constant growth in its profits because

                                                                                                            of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                                            company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                                            However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                                            velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                                            72

                                                                                                            SUMMARY

                                                                                                            According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                                            employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                                            development and having a best friend at work

                                                                                                            Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                                            than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                                            employees may just start whistling while they work It is up to me The corporate culture or

                                                                                                            financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                                            that is completely in your control

                                                                                                            Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                                            more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                                            do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                                            your job to bond your best people to your company through recognition And you also must help

                                                                                                            direct and motivate your core performers

                                                                                                            Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                                            earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                                            out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                                            spend time with their kids) make the most of your formal service awards with some preparation

                                                                                                            and a group presentation walk around your department every day and talk to your

                                                                                                            people and thank them sincerely and often

                                                                                                            73

                                                                                                            Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                                            You do great work actually can have the opposite effect and leave your employees wondering

                                                                                                            Does he have any idea what I really do around here Specific praise links individual

                                                                                                            accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                                            customer complaint Great work As you know we value quick resolutions of problems as

                                                                                                            one of our core strategies

                                                                                                            Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                                            college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                                            your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                                            high-impact performers report that they left their last job because No one ever asked me to

                                                                                                            stay

                                                                                                            Forget cash

                                                                                                            Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                                            offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                                            work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                                            recognized and involved they are much less likely to keep asking about money

                                                                                                            Recognize

                                                                                                            Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                                            largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                                            at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                                            much too long to recognize and you probably are losing people you do not need to

                                                                                                            74

                                                                                                            Recognition works

                                                                                                            Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                            performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                            ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                            Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                            Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                            achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                            their jobs again Chances are you will work together happily ever after

                                                                                                            So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                            organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                            sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                            and other moral value

                                                                                                            75

                                                                                                            RECOMMENDATIONS

                                                                                                            PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                            minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                            will spread over more units thereby decreasing the per unit cost

                                                                                                            PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                            period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                            equal as it will help in improving company liquidity

                                                                                                            PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                            business as it accounts very less as compare to other businesses of Philips

                                                                                                            Another recommendation for Mohali plant is about the HR department that is they

                                                                                                            should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                            up to the profit of the company

                                                                                                            76

                                                                                                            BIBLIOGRAPHY

                                                                                                            1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                            2 Monthly Journals of Philips Electronics India Ltd

                                                                                                            3 Authentic Leadership Medtronic CEO Bill George

                                                                                                            4 wwwindiaphilipscom

                                                                                                            5 wwwwikipediacom

                                                                                                            6 httpwwwemployeecommitmentcom

                                                                                                            7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                            8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                            9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                            77

                                                                                                            Questionnaire

                                                                                                            Name __________________________________________________________

                                                                                                            Age______________________________ Gender _______________________

                                                                                                            Qualification _______________________ Contact No ___________________

                                                                                                            Q1 In which department you are working

                                                                                                            Electrical Production Mechanical Other

                                                                                                            Q2 What is your working experience

                                                                                                            gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                            Q3 How You like the physical Working Environment of the organization

                                                                                                            Excellent Good Fair Poor Very Poor

                                                                                                            Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                            Q5 Are you satisfied with your work

                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                            Q6 Are you satisfied with the career development programe of the company

                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                            Q7 Is other staff of the organization is co-operative with you

                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                            Q8 Are you satisfied with top level management

                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                            78

                                                                                                            Q9 Are you satisfied with your subordinates

                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                            Q10 Are you satisfied with the nature of the Job

                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                            Q11 Do you have any Job Pressure in work

                                                                                                            Yes No

                                                                                                            Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                            Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                            Q14 Are you satisfied towards your salary

                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                            Q15 Are you committed towards the organisation

                                                                                                            Yes No

                                                                                                            Signature

                                                                                                            • SSI No
                                                                                                            • DDepartment
                                                                                                            • NNo of Respondents
                                                                                                            • PPercentage
                                                                                                            • 11
                                                                                                            • MMechanical
                                                                                                            • 330
                                                                                                            • 330
                                                                                                            • 22
                                                                                                            • EElectrical
                                                                                                            • 225
                                                                                                            • 225
                                                                                                            • 33
                                                                                                            • PProduction
                                                                                                            • 335
                                                                                                            • 335
                                                                                                            • 44
                                                                                                            • OOthers
                                                                                                            • 110
                                                                                                            • 110
                                                                                                            • TTotal
                                                                                                            • 1100
                                                                                                            • 1100
                                                                                                            • SSI No
                                                                                                            • WWork Experience
                                                                                                            • NNo of Respondents
                                                                                                            • PPercentage
                                                                                                            • 11
                                                                                                            • BBelow 2 years
                                                                                                            • 133
                                                                                                            • 113
                                                                                                            • 22
                                                                                                            • 2 2ndash 4 years
                                                                                                            • 330
                                                                                                            • 330
                                                                                                            • 33
                                                                                                            • 4 4ndash 6 years
                                                                                                            • 334
                                                                                                            • 334
                                                                                                            • 44
                                                                                                            • AAbove 6 years
                                                                                                            • 223
                                                                                                            • 223
                                                                                                            • Total
                                                                                                            • 1100
                                                                                                            • 1100
                                                                                                            • SSI No
                                                                                                            • AAmount of Work
                                                                                                            • NNo of Respondents
                                                                                                            • PPercentage
                                                                                                            • 11
                                                                                                            • HHighly satisfied
                                                                                                            • 220
                                                                                                            • 220
                                                                                                            • 22
                                                                                                            • SSatisfied
                                                                                                            • 445
                                                                                                            • 445
                                                                                                            • 33
                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                            • 112
                                                                                                            • 112
                                                                                                            • 44
                                                                                                            • DDissatisfied
                                                                                                            • 118
                                                                                                            • 118
                                                                                                            • 55
                                                                                                            • HHighly Dissatisfied
                                                                                                            • 006
                                                                                                            • 006
                                                                                                            • Total
                                                                                                            • 1100
                                                                                                            • 1100
                                                                                                            • SSI No
                                                                                                            • SSatisfaction with Subordinates
                                                                                                            • NNo of Respondents
                                                                                                            • PPercentage
                                                                                                            • 11
                                                                                                            • HHighly satisfied
                                                                                                            • 112
                                                                                                            • 112
                                                                                                            • 22
                                                                                                            • SSatisfied
                                                                                                            • 667
                                                                                                            • 667
                                                                                                            • 23
                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                            • 114
                                                                                                            • 114
                                                                                                            • 4
                                                                                                            • DDissatisfied
                                                                                                            • 007
                                                                                                            • 007
                                                                                                            • 55
                                                                                                            • HHighly Dissatisfied
                                                                                                            • 0 00
                                                                                                            • 000
                                                                                                            • Total
                                                                                                            • 1100
                                                                                                            • 1100
                                                                                                            • SSI No
                                                                                                            • JJob Pressure
                                                                                                            • NNo of Respondents
                                                                                                            • PPercentage
                                                                                                            • 11
                                                                                                            • YYes
                                                                                                            • 772
                                                                                                            • 772
                                                                                                            • 22
                                                                                                            • NNo
                                                                                                            • 228
                                                                                                            • 228
                                                                                                            • TTotal
                                                                                                            • 1100
                                                                                                            • 1100
                                                                                                            • SSI No
                                                                                                            • PPayment Satisfaction
                                                                                                            • NNo of Respondents
                                                                                                            • PPercentage
                                                                                                            • 11
                                                                                                            • YYes
                                                                                                            • 667
                                                                                                            • 667
                                                                                                            • 22
                                                                                                            • NNo
                                                                                                            • 333
                                                                                                            • 333
                                                                                                            • Total
                                                                                                            • 1100
                                                                                                            • 1100
                                                                                                            • SSI No
                                                                                                            • WWillingness to Work
                                                                                                            • NNo of Respondents
                                                                                                            • PPercentage
                                                                                                            • 11
                                                                                                            • YYes
                                                                                                            • 559
                                                                                                            • 559
                                                                                                            • 22
                                                                                                            • NNo
                                                                                                            • 441
                                                                                                            • 441
                                                                                                            • TTotal
                                                                                                            • 100
                                                                                                            • 100
                                                                                                              • MISSION amp VISION
                                                                                                              • Mission
                                                                                                              • Vision
                                                                                                              • Philips Electronics India Limited
                                                                                                                • SSI No
                                                                                                                • WWorking Environment
                                                                                                                • NNo of Respondents
                                                                                                                • PPercentage
                                                                                                                • 11
                                                                                                                • EExcellent
                                                                                                                • 112
                                                                                                                • 112
                                                                                                                • 22
                                                                                                                • GGood
                                                                                                                • 557
                                                                                                                • 557
                                                                                                                • 33
                                                                                                                • FFair
                                                                                                                • 228
                                                                                                                • 228
                                                                                                                • 44
                                                                                                                • PPoor
                                                                                                                • 003
                                                                                                                • 033
                                                                                                                • 55
                                                                                                                • VVery Poor
                                                                                                                • 000
                                                                                                                • 000
                                                                                                                • TTotal
                                                                                                                • 1100
                                                                                                                • 1100
                                                                                                                • SSI No
                                                                                                                • NNon-Monitory Benefits offered to Employees
                                                                                                                • NNo of Respondents
                                                                                                                • PPercentage
                                                                                                                • 11
                                                                                                                • HHighly Satisfied
                                                                                                                • 114
                                                                                                                • 114
                                                                                                                • 22
                                                                                                                • SSatisfied
                                                                                                                • 554
                                                                                                                • 554
                                                                                                                • 33
                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                • 225
                                                                                                                • 225
                                                                                                                • 44
                                                                                                                • DDissatisfied
                                                                                                                • 005
                                                                                                                • 005
                                                                                                                • 55
                                                                                                                • HHighly Dissatisfied
                                                                                                                • 002
                                                                                                                • 002
                                                                                                                • Total
                                                                                                                • 1100
                                                                                                                • 1100
                                                                                                                • SSI No
                                                                                                                • CCareer Development
                                                                                                                • NNo of Respondents
                                                                                                                • PPercentage
                                                                                                                • HHighly satisfied
                                                                                                                • 112
                                                                                                                • 112
                                                                                                                • SSatisfied
                                                                                                                • 556
                                                                                                                • 556
                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                • 222
                                                                                                                • 222
                                                                                                                • DDissatisfied
                                                                                                                • 110
                                                                                                                • 110
                                                                                                                • HHighly Dissatisfied
                                                                                                                • 000
                                                                                                                • 000
                                                                                                                • Total
                                                                                                                • 1100
                                                                                                                • 1100
                                                                                                                • SSI No
                                                                                                                • CCo-operation of Workers
                                                                                                                • NNo of Respondents
                                                                                                                • PPercentage
                                                                                                                • 11
                                                                                                                • HHighly satisfied
                                                                                                                • 220
                                                                                                                • 220
                                                                                                                • 22
                                                                                                                • SSatisfied
                                                                                                                • 666
                                                                                                                • 666
                                                                                                                • 33
                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                • 111
                                                                                                                • 111
                                                                                                                • 44
                                                                                                                • DDissatisfied
                                                                                                                • 003
                                                                                                                • 003
                                                                                                                • 55
                                                                                                                • HHighly Dissatisfied
                                                                                                                • 000
                                                                                                                • 000
                                                                                                                • Total
                                                                                                                • 1100
                                                                                                                • 1100
                                                                                                                • SSI No
                                                                                                                • SSatisfaction with Top Management
                                                                                                                • NNo of Respondents
                                                                                                                • PPercentage
                                                                                                                • 11
                                                                                                                • HHighly satisfied
                                                                                                                • 226
                                                                                                                • 226
                                                                                                                • 22
                                                                                                                • SSatisfied
                                                                                                                • 551
                                                                                                                • 551
                                                                                                                • 33
                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                • 117
                                                                                                                • 117
                                                                                                                • 44
                                                                                                                • DDissatisfied
                                                                                                                • 006
                                                                                                                • 006
                                                                                                                • 55
                                                                                                                • HHighly dissatisfied
                                                                                                                • 000
                                                                                                                • 000
                                                                                                                • Total
                                                                                                                • 1100
                                                                                                                • 1100
                                                                                                                • SSI No
                                                                                                                • JJob Satisfaction
                                                                                                                • NNo of Respondents
                                                                                                                • PPercentage
                                                                                                                • 11
                                                                                                                • HHighly satisfied
                                                                                                                • 222
                                                                                                                • 222
                                                                                                                • 22
                                                                                                                • SSatisfied
                                                                                                                • 556
                                                                                                                • 556
                                                                                                                • 33
                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                • 116
                                                                                                                • 116
                                                                                                                • 44
                                                                                                                • DDissatisfied
                                                                                                                • 007
                                                                                                                • 007
                                                                                                                • 55
                                                                                                                • HHighly Dissatisfied
                                                                                                                • 000
                                                                                                                • 000
                                                                                                                • Total
                                                                                                                • 1100
                                                                                                                • 1100
                                                                                                                • SSI No
                                                                                                                • DDevelopment of Skills and Talents
                                                                                                                • NNo of Respondents
                                                                                                                • PPercentage
                                                                                                                • 1 1
                                                                                                                • HHighly Agree
                                                                                                                • 112
                                                                                                                • 112
                                                                                                                • 22
                                                                                                                • AAgree
                                                                                                                • 552
                                                                                                                • 552
                                                                                                                • 33
                                                                                                                • NNeither Agree nor Disagree
                                                                                                                • 228
                                                                                                                • 228
                                                                                                                • 44
                                                                                                                • DDisagree
                                                                                                                • 006
                                                                                                                • 006
                                                                                                                • 55
                                                                                                                • HHighly Disagree
                                                                                                                • 002
                                                                                                                • 002
                                                                                                                • Total
                                                                                                                • 1100
                                                                                                                • 1100
                                                                                                                • SSI No
                                                                                                                • WWelfare Facilities
                                                                                                                • NNo of Respondents
                                                                                                                • PPercentage
                                                                                                                • 11
                                                                                                                • HHighly satisfied
                                                                                                                • 009
                                                                                                                • 909
                                                                                                                • 22
                                                                                                                • SSatisfied
                                                                                                                • 557
                                                                                                                • 557
                                                                                                                • 33
                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                • 229
                                                                                                                • 229
                                                                                                                • 44
                                                                                                                • DDissatisfied
                                                                                                                • 505
                                                                                                                • 005
                                                                                                                • 55
                                                                                                                • HHighly Dissatisfied
                                                                                                                • 000
                                                                                                                • 000
                                                                                                                • Total
                                                                                                                • 1100
                                                                                                                • 1100
                                                                                                                  • SUMMARY
                                                                                                                  • RECOMMENDATIONS
                                                                                                                  • BIBLIOGRAPHY

                                                                                                              55

                                                                                                              Table 47 ndash To know the cooperation of co-workers

                                                                                                              S

                                                                                                              SI No

                                                                                                              C

                                                                                                              Co-operation of Workers

                                                                                                              N

                                                                                                              No of Respondents

                                                                                                              P

                                                                                                              Percentage

                                                                                                              1

                                                                                                              1

                                                                                                              H

                                                                                                              Highly satisfied

                                                                                                              2

                                                                                                              20

                                                                                                              2

                                                                                                              20

                                                                                                              2

                                                                                                              2

                                                                                                              S

                                                                                                              Satisfied

                                                                                                              6

                                                                                                              66

                                                                                                              6

                                                                                                              66

                                                                                                              3

                                                                                                              3

                                                                                                              N

                                                                                                              Neither Satisfied nor Dissatisfied

                                                                                                              1

                                                                                                              11

                                                                                                              1

                                                                                                              11

                                                                                                              4

                                                                                                              4

                                                                                                              D

                                                                                                              Dissatisfied

                                                                                                              0

                                                                                                              03

                                                                                                              0

                                                                                                              03

                                                                                                              5

                                                                                                              5

                                                                                                              H

                                                                                                              Highly Dissatisfied

                                                                                                              0

                                                                                                              00

                                                                                                              0

                                                                                                              00

                                                                                                              Total 1

                                                                                                              100

                                                                                                              1

                                                                                                              100

                                                                                                              Source survey data

                                                                                                              Inference

                                                                                                              From the above table it shows that 66 of the employees were satisfied

                                                                                                              with the cooperation of co-workers

                                                                                                              FIGURE 47

                                                                                                              56

                                                                                                              REPRESENTS THE COOPERATION OF CO-WORKERS

                                                                                                              57

                                                                                                              Table 48 ndash To know the satisfaction of Respondents with top management

                                                                                                              S

                                                                                                              SI No

                                                                                                              S

                                                                                                              Satisfaction with Top

                                                                                                              Management

                                                                                                              N

                                                                                                              No of Respondents

                                                                                                              P

                                                                                                              Percentage

                                                                                                              1

                                                                                                              1

                                                                                                              H

                                                                                                              Highly satisfied

                                                                                                              2

                                                                                                              26

                                                                                                              2

                                                                                                              26

                                                                                                              2

                                                                                                              2

                                                                                                              S

                                                                                                              Satisfied

                                                                                                              5

                                                                                                              51

                                                                                                              5

                                                                                                              51

                                                                                                              3

                                                                                                              3

                                                                                                              N

                                                                                                              Neither Satisfied nor Dissatisfied

                                                                                                              1

                                                                                                              17

                                                                                                              1

                                                                                                              17

                                                                                                              4

                                                                                                              4

                                                                                                              D

                                                                                                              Dissatisfied

                                                                                                              0

                                                                                                              06

                                                                                                              0

                                                                                                              06

                                                                                                              5

                                                                                                              5

                                                                                                              H

                                                                                                              Highly dissatisfied

                                                                                                              0

                                                                                                              00

                                                                                                              0

                                                                                                              00

                                                                                                              Total 1

                                                                                                              100

                                                                                                              1

                                                                                                              100

                                                                                                              Source survey data

                                                                                                              Inference

                                                                                                              From the above table it shows that 51 of the employees were satisfied with the top management

                                                                                                              FIGURE 48

                                                                                                              58

                                                                                                              REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                                                              Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                                                              Source survey data

                                                                                                              Inference

                                                                                                              From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                                                              S

                                                                                                              SI

                                                                                                              No

                                                                                                              S

                                                                                                              Satisfaction with Subordinates

                                                                                                              N

                                                                                                              No of Respondents

                                                                                                              P

                                                                                                              Percentage

                                                                                                              1

                                                                                                              1

                                                                                                              H

                                                                                                              Highly satisfied

                                                                                                              1

                                                                                                              12

                                                                                                              1

                                                                                                              12

                                                                                                              2

                                                                                                              2

                                                                                                              S

                                                                                                              Satisfied

                                                                                                              6

                                                                                                              67

                                                                                                              6

                                                                                                              67

                                                                                                              2

                                                                                                              3

                                                                                                              N

                                                                                                              Neither Satisfied nor Dissatisfied

                                                                                                              1

                                                                                                              14

                                                                                                              1

                                                                                                              14

                                                                                                              4

                                                                                                              D

                                                                                                              Dissatisfied

                                                                                                              0

                                                                                                              07

                                                                                                              0

                                                                                                              07

                                                                                                              5

                                                                                                              5

                                                                                                              H

                                                                                                              Highly Dissatisfied

                                                                                                              0

                                                                                                              00

                                                                                                              0

                                                                                                              00

                                                                                                              Total 1

                                                                                                              100

                                                                                                              1

                                                                                                              100

                                                                                                              59

                                                                                                              FIGURE 49

                                                                                                              REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                                                              60

                                                                                                              Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                                                              S

                                                                                                              SI No

                                                                                                              J

                                                                                                              Job Satisfaction

                                                                                                              N

                                                                                                              No of Respondents

                                                                                                              P

                                                                                                              Percentage

                                                                                                              1

                                                                                                              1

                                                                                                              H

                                                                                                              Highly satisfied

                                                                                                              2

                                                                                                              22

                                                                                                              2

                                                                                                              22

                                                                                                              2

                                                                                                              2

                                                                                                              S

                                                                                                              Satisfied

                                                                                                              5

                                                                                                              56

                                                                                                              5

                                                                                                              56

                                                                                                              3

                                                                                                              3

                                                                                                              N

                                                                                                              Neither Satisfied nor Dissatisfied

                                                                                                              1

                                                                                                              16

                                                                                                              1

                                                                                                              16

                                                                                                              4

                                                                                                              4

                                                                                                              D

                                                                                                              Dissatisfied

                                                                                                              0

                                                                                                              07

                                                                                                              0

                                                                                                              07

                                                                                                              5

                                                                                                              5

                                                                                                              H

                                                                                                              Highly Dissatisfied

                                                                                                              0

                                                                                                              00

                                                                                                              0

                                                                                                              00

                                                                                                              Total 1

                                                                                                              100

                                                                                                              1

                                                                                                              100

                                                                                                              Source survey dataInference

                                                                                                              From the above table it shows that 56 of the employees were satisfied with their job

                                                                                                              FIGURE 410

                                                                                                              61

                                                                                                              REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                                                              Table 411 ndash To know whether there is any job pressure in their work

                                                                                                              Source survey data

                                                                                                              Inference

                                                                                                              From the above table it shows that 72 of employees said there is job pressure in their work

                                                                                                              FIGURE 411

                                                                                                              REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                                                              S

                                                                                                              SI No

                                                                                                              J

                                                                                                              Job Pressure

                                                                                                              N

                                                                                                              No of Respondents

                                                                                                              P

                                                                                                              Percentage

                                                                                                              1

                                                                                                              1

                                                                                                              Y

                                                                                                              Yes

                                                                                                              7

                                                                                                              72

                                                                                                              7

                                                                                                              72

                                                                                                              2

                                                                                                              2

                                                                                                              N

                                                                                                              No

                                                                                                              2

                                                                                                              28

                                                                                                              2

                                                                                                              28

                                                                                                              T

                                                                                                              Total

                                                                                                              1

                                                                                                              100

                                                                                                              1

                                                                                                              100

                                                                                                              62

                                                                                                              Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                                                              amp talents

                                                                                                              S

                                                                                                              SI No

                                                                                                              D

                                                                                                              Development of Skills and

                                                                                                              Talents

                                                                                                              N

                                                                                                              No of Respondents

                                                                                                              P

                                                                                                              Percentage

                                                                                                              1

                                                                                                              1

                                                                                                              H

                                                                                                              Highly Agree

                                                                                                              1

                                                                                                              12

                                                                                                              1

                                                                                                              12

                                                                                                              2

                                                                                                              2

                                                                                                              A

                                                                                                              Agree

                                                                                                              5

                                                                                                              52

                                                                                                              5

                                                                                                              52

                                                                                                              3

                                                                                                              3

                                                                                                              N

                                                                                                              Neither Agree nor Disagree

                                                                                                              2

                                                                                                              28

                                                                                                              2

                                                                                                              28

                                                                                                              4

                                                                                                              4

                                                                                                              D

                                                                                                              Disagree

                                                                                                              0

                                                                                                              06

                                                                                                              0

                                                                                                              06

                                                                                                              5

                                                                                                              5

                                                                                                              H

                                                                                                              Highly Disagree

                                                                                                              0

                                                                                                              02

                                                                                                              0

                                                                                                              02

                                                                                                              Total 1

                                                                                                              100

                                                                                                              1

                                                                                                              100

                                                                                                              Source survey data

                                                                                                              Inference

                                                                                                              From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                                                              63

                                                                                                              FIRGURE 412

                                                                                                              REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                                                              64

                                                                                                              Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                                                              S

                                                                                                              SI No

                                                                                                              W

                                                                                                              Welfare Facilities

                                                                                                              N

                                                                                                              No of Respondents

                                                                                                              P

                                                                                                              Percentage

                                                                                                              1

                                                                                                              1

                                                                                                              H

                                                                                                              Highly satisfied

                                                                                                              0

                                                                                                              09

                                                                                                              9

                                                                                                              09

                                                                                                              2

                                                                                                              2

                                                                                                              S

                                                                                                              Satisfied

                                                                                                              5

                                                                                                              57

                                                                                                              5

                                                                                                              57

                                                                                                              3

                                                                                                              3

                                                                                                              N

                                                                                                              Neither Satisfied nor Dissatisfied

                                                                                                              2

                                                                                                              29

                                                                                                              2

                                                                                                              29

                                                                                                              4

                                                                                                              4

                                                                                                              D

                                                                                                              Dissatisfied

                                                                                                              5

                                                                                                              05

                                                                                                              0

                                                                                                              05

                                                                                                              5

                                                                                                              5

                                                                                                              H

                                                                                                              Highly Dissatisfied

                                                                                                              0

                                                                                                              00

                                                                                                              0

                                                                                                              00

                                                                                                              Total 1

                                                                                                              100

                                                                                                              1

                                                                                                              100

                                                                                                              Source survey data

                                                                                                              Inference

                                                                                                              From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                                                              FIGURE 413

                                                                                                              REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                                                              65

                                                                                                              Table 414 ndash To know the employee satisfaction towards the salary

                                                                                                              Source survey data

                                                                                                              Inference

                                                                                                              From the above table it shows that 67 of the employees were satisfied

                                                                                                              with their salary

                                                                                                              FIGURE 414

                                                                                                              REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                                                              S

                                                                                                              SI No

                                                                                                              P

                                                                                                              Payment Satisfaction

                                                                                                              N

                                                                                                              No of Respondents

                                                                                                              P

                                                                                                              Percentage

                                                                                                              1

                                                                                                              1

                                                                                                              Y

                                                                                                              Yes

                                                                                                              6

                                                                                                              67

                                                                                                              6

                                                                                                              67

                                                                                                              2

                                                                                                              2

                                                                                                              N

                                                                                                              No

                                                                                                              3

                                                                                                              33

                                                                                                              3

                                                                                                              33

                                                                                                              T

                                                                                                              otal

                                                                                                              1

                                                                                                              100

                                                                                                              1

                                                                                                              100

                                                                                                              66

                                                                                                              Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                                              Organisation

                                                                                                              Source survey data

                                                                                                              Inference

                                                                                                              From the above table it shows that 59 of the employees were willing to

                                                                                                              continue in this organisation

                                                                                                              FIGURE 415

                                                                                                              REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                                              S

                                                                                                              SI No

                                                                                                              W

                                                                                                              Willingness to Work

                                                                                                              N

                                                                                                              No of Respondents

                                                                                                              P

                                                                                                              Percentage

                                                                                                              1

                                                                                                              1

                                                                                                              Y

                                                                                                              Yes

                                                                                                              5

                                                                                                              59

                                                                                                              5

                                                                                                              59

                                                                                                              2

                                                                                                              2

                                                                                                              N

                                                                                                              No

                                                                                                              4

                                                                                                              41

                                                                                                              4

                                                                                                              41

                                                                                                              T

                                                                                                              Total

                                                                                                              1

                                                                                                              00

                                                                                                              1

                                                                                                              00

                                                                                                              67

                                                                                                              CHI-SQUARE METHOD

                                                                                                              The chi square test is one of the simplest and most widely used non-

                                                                                                              parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                                              if categorical data shows dependency or the two classifications are independent It can

                                                                                                              also be used to make comparisons between theoretical population and actual data

                                                                                                              when categories are used

                                                                                                              n

                                                                                                              Chi square χsup2= sum (O-E) sup2 E

                                                                                                              i =1

                                                                                                              Where O= observed frequency

                                                                                                              E= expected frequency

                                                                                                              68

                                                                                                              OBSERVED FREQUENCY

                                                                                                              Table 419 shows the relationship between the department and the job satisfaction

                                                                                                              Over All

                                                                                                              Job

                                                                                                              SatisfactionHighly

                                                                                                              SatisfiedSatisfied

                                                                                                              Neither

                                                                                                              Satisfied nor

                                                                                                              Dissatisfied

                                                                                                              DissatisfiedHighly

                                                                                                              Dissatisfied

                                                                                                              Sub

                                                                                                              Total

                                                                                                              Mechanical 5 6 14 3 2 30

                                                                                                              Electrical 6 8 6 3 2 25

                                                                                                              Production 9 13 7 4 2 35

                                                                                                              Others 2 3 2 2 1 10

                                                                                                              Sub Total 22 30 29 12 7 100

                                                                                                              69

                                                                                                              EXPECTED FREQUENCY

                                                                                                              Over All

                                                                                                              Job

                                                                                                              SatisfactionHighly

                                                                                                              SatisfiedSatisfied

                                                                                                              Neither

                                                                                                              Satisfied nor

                                                                                                              Dissatisfied

                                                                                                              DissatisfiedHighly

                                                                                                              Dissatisfied

                                                                                                              Sub

                                                                                                              Total

                                                                                                              Mechanical 7 8 9 4 2 30

                                                                                                              Electrical 5 8 7 3 2 25

                                                                                                              Production 8 11 10 4 2 35

                                                                                                              Others 2 3 3 1 1 10

                                                                                                              Sub Total 22 30 29 12 7 100

                                                                                                              Null Hypothesis (Ho)

                                                                                                              There is no significant difference between the department and the job satisfaction

                                                                                                              Alternative Hypothesis (Ho)

                                                                                                              There is significant difference between the job satisfaction

                                                                                                              Co Relation

                                                                                                              70

                                                                                                              Chapter-V

                                                                                                              CONCLUSIONS AND

                                                                                                              RECOMMENDATIONS

                                                                                                              71

                                                                                                              CONCLUSION

                                                                                                              On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                                              Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                                              General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                                              Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                                              environment of the company is very healthy The visitors feel happy after the campus

                                                                                                              Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                                              indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                                              building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                                              Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                                              its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                                              position by channelising these internal accruals to fund its expansion programmes

                                                                                                              Working results PTL has registered a handsome and constant growth in its profits because

                                                                                                              of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                                              company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                                              However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                                              velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                                              72

                                                                                                              SUMMARY

                                                                                                              According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                                              employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                                              development and having a best friend at work

                                                                                                              Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                                              than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                                              employees may just start whistling while they work It is up to me The corporate culture or

                                                                                                              financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                                              that is completely in your control

                                                                                                              Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                                              more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                                              do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                                              your job to bond your best people to your company through recognition And you also must help

                                                                                                              direct and motivate your core performers

                                                                                                              Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                                              earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                                              out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                                              spend time with their kids) make the most of your formal service awards with some preparation

                                                                                                              and a group presentation walk around your department every day and talk to your

                                                                                                              people and thank them sincerely and often

                                                                                                              73

                                                                                                              Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                                              You do great work actually can have the opposite effect and leave your employees wondering

                                                                                                              Does he have any idea what I really do around here Specific praise links individual

                                                                                                              accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                                              customer complaint Great work As you know we value quick resolutions of problems as

                                                                                                              one of our core strategies

                                                                                                              Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                                              college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                                              your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                                              high-impact performers report that they left their last job because No one ever asked me to

                                                                                                              stay

                                                                                                              Forget cash

                                                                                                              Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                                              offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                                              work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                                              recognized and involved they are much less likely to keep asking about money

                                                                                                              Recognize

                                                                                                              Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                                              largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                                              at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                                              much too long to recognize and you probably are losing people you do not need to

                                                                                                              74

                                                                                                              Recognition works

                                                                                                              Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                              performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                              ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                              Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                              Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                              achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                              their jobs again Chances are you will work together happily ever after

                                                                                                              So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                              organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                              sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                              and other moral value

                                                                                                              75

                                                                                                              RECOMMENDATIONS

                                                                                                              PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                              minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                              will spread over more units thereby decreasing the per unit cost

                                                                                                              PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                              period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                              equal as it will help in improving company liquidity

                                                                                                              PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                              business as it accounts very less as compare to other businesses of Philips

                                                                                                              Another recommendation for Mohali plant is about the HR department that is they

                                                                                                              should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                              up to the profit of the company

                                                                                                              76

                                                                                                              BIBLIOGRAPHY

                                                                                                              1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                              2 Monthly Journals of Philips Electronics India Ltd

                                                                                                              3 Authentic Leadership Medtronic CEO Bill George

                                                                                                              4 wwwindiaphilipscom

                                                                                                              5 wwwwikipediacom

                                                                                                              6 httpwwwemployeecommitmentcom

                                                                                                              7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                              8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                              9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                              77

                                                                                                              Questionnaire

                                                                                                              Name __________________________________________________________

                                                                                                              Age______________________________ Gender _______________________

                                                                                                              Qualification _______________________ Contact No ___________________

                                                                                                              Q1 In which department you are working

                                                                                                              Electrical Production Mechanical Other

                                                                                                              Q2 What is your working experience

                                                                                                              gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                              Q3 How You like the physical Working Environment of the organization

                                                                                                              Excellent Good Fair Poor Very Poor

                                                                                                              Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                              Q5 Are you satisfied with your work

                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                              Q6 Are you satisfied with the career development programe of the company

                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                              Q7 Is other staff of the organization is co-operative with you

                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                              Q8 Are you satisfied with top level management

                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                              78

                                                                                                              Q9 Are you satisfied with your subordinates

                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                              Q10 Are you satisfied with the nature of the Job

                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                              Q11 Do you have any Job Pressure in work

                                                                                                              Yes No

                                                                                                              Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                              Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                              Q14 Are you satisfied towards your salary

                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                              Q15 Are you committed towards the organisation

                                                                                                              Yes No

                                                                                                              Signature

                                                                                                              • SSI No
                                                                                                              • DDepartment
                                                                                                              • NNo of Respondents
                                                                                                              • PPercentage
                                                                                                              • 11
                                                                                                              • MMechanical
                                                                                                              • 330
                                                                                                              • 330
                                                                                                              • 22
                                                                                                              • EElectrical
                                                                                                              • 225
                                                                                                              • 225
                                                                                                              • 33
                                                                                                              • PProduction
                                                                                                              • 335
                                                                                                              • 335
                                                                                                              • 44
                                                                                                              • OOthers
                                                                                                              • 110
                                                                                                              • 110
                                                                                                              • TTotal
                                                                                                              • 1100
                                                                                                              • 1100
                                                                                                              • SSI No
                                                                                                              • WWork Experience
                                                                                                              • NNo of Respondents
                                                                                                              • PPercentage
                                                                                                              • 11
                                                                                                              • BBelow 2 years
                                                                                                              • 133
                                                                                                              • 113
                                                                                                              • 22
                                                                                                              • 2 2ndash 4 years
                                                                                                              • 330
                                                                                                              • 330
                                                                                                              • 33
                                                                                                              • 4 4ndash 6 years
                                                                                                              • 334
                                                                                                              • 334
                                                                                                              • 44
                                                                                                              • AAbove 6 years
                                                                                                              • 223
                                                                                                              • 223
                                                                                                              • Total
                                                                                                              • 1100
                                                                                                              • 1100
                                                                                                              • SSI No
                                                                                                              • AAmount of Work
                                                                                                              • NNo of Respondents
                                                                                                              • PPercentage
                                                                                                              • 11
                                                                                                              • HHighly satisfied
                                                                                                              • 220
                                                                                                              • 220
                                                                                                              • 22
                                                                                                              • SSatisfied
                                                                                                              • 445
                                                                                                              • 445
                                                                                                              • 33
                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                              • 112
                                                                                                              • 112
                                                                                                              • 44
                                                                                                              • DDissatisfied
                                                                                                              • 118
                                                                                                              • 118
                                                                                                              • 55
                                                                                                              • HHighly Dissatisfied
                                                                                                              • 006
                                                                                                              • 006
                                                                                                              • Total
                                                                                                              • 1100
                                                                                                              • 1100
                                                                                                              • SSI No
                                                                                                              • SSatisfaction with Subordinates
                                                                                                              • NNo of Respondents
                                                                                                              • PPercentage
                                                                                                              • 11
                                                                                                              • HHighly satisfied
                                                                                                              • 112
                                                                                                              • 112
                                                                                                              • 22
                                                                                                              • SSatisfied
                                                                                                              • 667
                                                                                                              • 667
                                                                                                              • 23
                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                              • 114
                                                                                                              • 114
                                                                                                              • 4
                                                                                                              • DDissatisfied
                                                                                                              • 007
                                                                                                              • 007
                                                                                                              • 55
                                                                                                              • HHighly Dissatisfied
                                                                                                              • 0 00
                                                                                                              • 000
                                                                                                              • Total
                                                                                                              • 1100
                                                                                                              • 1100
                                                                                                              • SSI No
                                                                                                              • JJob Pressure
                                                                                                              • NNo of Respondents
                                                                                                              • PPercentage
                                                                                                              • 11
                                                                                                              • YYes
                                                                                                              • 772
                                                                                                              • 772
                                                                                                              • 22
                                                                                                              • NNo
                                                                                                              • 228
                                                                                                              • 228
                                                                                                              • TTotal
                                                                                                              • 1100
                                                                                                              • 1100
                                                                                                              • SSI No
                                                                                                              • PPayment Satisfaction
                                                                                                              • NNo of Respondents
                                                                                                              • PPercentage
                                                                                                              • 11
                                                                                                              • YYes
                                                                                                              • 667
                                                                                                              • 667
                                                                                                              • 22
                                                                                                              • NNo
                                                                                                              • 333
                                                                                                              • 333
                                                                                                              • Total
                                                                                                              • 1100
                                                                                                              • 1100
                                                                                                              • SSI No
                                                                                                              • WWillingness to Work
                                                                                                              • NNo of Respondents
                                                                                                              • PPercentage
                                                                                                              • 11
                                                                                                              • YYes
                                                                                                              • 559
                                                                                                              • 559
                                                                                                              • 22
                                                                                                              • NNo
                                                                                                              • 441
                                                                                                              • 441
                                                                                                              • TTotal
                                                                                                              • 100
                                                                                                              • 100
                                                                                                                • MISSION amp VISION
                                                                                                                • Mission
                                                                                                                • Vision
                                                                                                                • Philips Electronics India Limited
                                                                                                                  • SSI No
                                                                                                                  • WWorking Environment
                                                                                                                  • NNo of Respondents
                                                                                                                  • PPercentage
                                                                                                                  • 11
                                                                                                                  • EExcellent
                                                                                                                  • 112
                                                                                                                  • 112
                                                                                                                  • 22
                                                                                                                  • GGood
                                                                                                                  • 557
                                                                                                                  • 557
                                                                                                                  • 33
                                                                                                                  • FFair
                                                                                                                  • 228
                                                                                                                  • 228
                                                                                                                  • 44
                                                                                                                  • PPoor
                                                                                                                  • 003
                                                                                                                  • 033
                                                                                                                  • 55
                                                                                                                  • VVery Poor
                                                                                                                  • 000
                                                                                                                  • 000
                                                                                                                  • TTotal
                                                                                                                  • 1100
                                                                                                                  • 1100
                                                                                                                  • SSI No
                                                                                                                  • NNon-Monitory Benefits offered to Employees
                                                                                                                  • NNo of Respondents
                                                                                                                  • PPercentage
                                                                                                                  • 11
                                                                                                                  • HHighly Satisfied
                                                                                                                  • 114
                                                                                                                  • 114
                                                                                                                  • 22
                                                                                                                  • SSatisfied
                                                                                                                  • 554
                                                                                                                  • 554
                                                                                                                  • 33
                                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                                  • 225
                                                                                                                  • 225
                                                                                                                  • 44
                                                                                                                  • DDissatisfied
                                                                                                                  • 005
                                                                                                                  • 005
                                                                                                                  • 55
                                                                                                                  • HHighly Dissatisfied
                                                                                                                  • 002
                                                                                                                  • 002
                                                                                                                  • Total
                                                                                                                  • 1100
                                                                                                                  • 1100
                                                                                                                  • SSI No
                                                                                                                  • CCareer Development
                                                                                                                  • NNo of Respondents
                                                                                                                  • PPercentage
                                                                                                                  • HHighly satisfied
                                                                                                                  • 112
                                                                                                                  • 112
                                                                                                                  • SSatisfied
                                                                                                                  • 556
                                                                                                                  • 556
                                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                                  • 222
                                                                                                                  • 222
                                                                                                                  • DDissatisfied
                                                                                                                  • 110
                                                                                                                  • 110
                                                                                                                  • HHighly Dissatisfied
                                                                                                                  • 000
                                                                                                                  • 000
                                                                                                                  • Total
                                                                                                                  • 1100
                                                                                                                  • 1100
                                                                                                                  • SSI No
                                                                                                                  • CCo-operation of Workers
                                                                                                                  • NNo of Respondents
                                                                                                                  • PPercentage
                                                                                                                  • 11
                                                                                                                  • HHighly satisfied
                                                                                                                  • 220
                                                                                                                  • 220
                                                                                                                  • 22
                                                                                                                  • SSatisfied
                                                                                                                  • 666
                                                                                                                  • 666
                                                                                                                  • 33
                                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                                  • 111
                                                                                                                  • 111
                                                                                                                  • 44
                                                                                                                  • DDissatisfied
                                                                                                                  • 003
                                                                                                                  • 003
                                                                                                                  • 55
                                                                                                                  • HHighly Dissatisfied
                                                                                                                  • 000
                                                                                                                  • 000
                                                                                                                  • Total
                                                                                                                  • 1100
                                                                                                                  • 1100
                                                                                                                  • SSI No
                                                                                                                  • SSatisfaction with Top Management
                                                                                                                  • NNo of Respondents
                                                                                                                  • PPercentage
                                                                                                                  • 11
                                                                                                                  • HHighly satisfied
                                                                                                                  • 226
                                                                                                                  • 226
                                                                                                                  • 22
                                                                                                                  • SSatisfied
                                                                                                                  • 551
                                                                                                                  • 551
                                                                                                                  • 33
                                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                                  • 117
                                                                                                                  • 117
                                                                                                                  • 44
                                                                                                                  • DDissatisfied
                                                                                                                  • 006
                                                                                                                  • 006
                                                                                                                  • 55
                                                                                                                  • HHighly dissatisfied
                                                                                                                  • 000
                                                                                                                  • 000
                                                                                                                  • Total
                                                                                                                  • 1100
                                                                                                                  • 1100
                                                                                                                  • SSI No
                                                                                                                  • JJob Satisfaction
                                                                                                                  • NNo of Respondents
                                                                                                                  • PPercentage
                                                                                                                  • 11
                                                                                                                  • HHighly satisfied
                                                                                                                  • 222
                                                                                                                  • 222
                                                                                                                  • 22
                                                                                                                  • SSatisfied
                                                                                                                  • 556
                                                                                                                  • 556
                                                                                                                  • 33
                                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                                  • 116
                                                                                                                  • 116
                                                                                                                  • 44
                                                                                                                  • DDissatisfied
                                                                                                                  • 007
                                                                                                                  • 007
                                                                                                                  • 55
                                                                                                                  • HHighly Dissatisfied
                                                                                                                  • 000
                                                                                                                  • 000
                                                                                                                  • Total
                                                                                                                  • 1100
                                                                                                                  • 1100
                                                                                                                  • SSI No
                                                                                                                  • DDevelopment of Skills and Talents
                                                                                                                  • NNo of Respondents
                                                                                                                  • PPercentage
                                                                                                                  • 1 1
                                                                                                                  • HHighly Agree
                                                                                                                  • 112
                                                                                                                  • 112
                                                                                                                  • 22
                                                                                                                  • AAgree
                                                                                                                  • 552
                                                                                                                  • 552
                                                                                                                  • 33
                                                                                                                  • NNeither Agree nor Disagree
                                                                                                                  • 228
                                                                                                                  • 228
                                                                                                                  • 44
                                                                                                                  • DDisagree
                                                                                                                  • 006
                                                                                                                  • 006
                                                                                                                  • 55
                                                                                                                  • HHighly Disagree
                                                                                                                  • 002
                                                                                                                  • 002
                                                                                                                  • Total
                                                                                                                  • 1100
                                                                                                                  • 1100
                                                                                                                  • SSI No
                                                                                                                  • WWelfare Facilities
                                                                                                                  • NNo of Respondents
                                                                                                                  • PPercentage
                                                                                                                  • 11
                                                                                                                  • HHighly satisfied
                                                                                                                  • 009
                                                                                                                  • 909
                                                                                                                  • 22
                                                                                                                  • SSatisfied
                                                                                                                  • 557
                                                                                                                  • 557
                                                                                                                  • 33
                                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                                  • 229
                                                                                                                  • 229
                                                                                                                  • 44
                                                                                                                  • DDissatisfied
                                                                                                                  • 505
                                                                                                                  • 005
                                                                                                                  • 55
                                                                                                                  • HHighly Dissatisfied
                                                                                                                  • 000
                                                                                                                  • 000
                                                                                                                  • Total
                                                                                                                  • 1100
                                                                                                                  • 1100
                                                                                                                    • SUMMARY
                                                                                                                    • RECOMMENDATIONS
                                                                                                                    • BIBLIOGRAPHY

                                                                                                                56

                                                                                                                REPRESENTS THE COOPERATION OF CO-WORKERS

                                                                                                                57

                                                                                                                Table 48 ndash To know the satisfaction of Respondents with top management

                                                                                                                S

                                                                                                                SI No

                                                                                                                S

                                                                                                                Satisfaction with Top

                                                                                                                Management

                                                                                                                N

                                                                                                                No of Respondents

                                                                                                                P

                                                                                                                Percentage

                                                                                                                1

                                                                                                                1

                                                                                                                H

                                                                                                                Highly satisfied

                                                                                                                2

                                                                                                                26

                                                                                                                2

                                                                                                                26

                                                                                                                2

                                                                                                                2

                                                                                                                S

                                                                                                                Satisfied

                                                                                                                5

                                                                                                                51

                                                                                                                5

                                                                                                                51

                                                                                                                3

                                                                                                                3

                                                                                                                N

                                                                                                                Neither Satisfied nor Dissatisfied

                                                                                                                1

                                                                                                                17

                                                                                                                1

                                                                                                                17

                                                                                                                4

                                                                                                                4

                                                                                                                D

                                                                                                                Dissatisfied

                                                                                                                0

                                                                                                                06

                                                                                                                0

                                                                                                                06

                                                                                                                5

                                                                                                                5

                                                                                                                H

                                                                                                                Highly dissatisfied

                                                                                                                0

                                                                                                                00

                                                                                                                0

                                                                                                                00

                                                                                                                Total 1

                                                                                                                100

                                                                                                                1

                                                                                                                100

                                                                                                                Source survey data

                                                                                                                Inference

                                                                                                                From the above table it shows that 51 of the employees were satisfied with the top management

                                                                                                                FIGURE 48

                                                                                                                58

                                                                                                                REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                                                                Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                                                                Source survey data

                                                                                                                Inference

                                                                                                                From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                                                                S

                                                                                                                SI

                                                                                                                No

                                                                                                                S

                                                                                                                Satisfaction with Subordinates

                                                                                                                N

                                                                                                                No of Respondents

                                                                                                                P

                                                                                                                Percentage

                                                                                                                1

                                                                                                                1

                                                                                                                H

                                                                                                                Highly satisfied

                                                                                                                1

                                                                                                                12

                                                                                                                1

                                                                                                                12

                                                                                                                2

                                                                                                                2

                                                                                                                S

                                                                                                                Satisfied

                                                                                                                6

                                                                                                                67

                                                                                                                6

                                                                                                                67

                                                                                                                2

                                                                                                                3

                                                                                                                N

                                                                                                                Neither Satisfied nor Dissatisfied

                                                                                                                1

                                                                                                                14

                                                                                                                1

                                                                                                                14

                                                                                                                4

                                                                                                                D

                                                                                                                Dissatisfied

                                                                                                                0

                                                                                                                07

                                                                                                                0

                                                                                                                07

                                                                                                                5

                                                                                                                5

                                                                                                                H

                                                                                                                Highly Dissatisfied

                                                                                                                0

                                                                                                                00

                                                                                                                0

                                                                                                                00

                                                                                                                Total 1

                                                                                                                100

                                                                                                                1

                                                                                                                100

                                                                                                                59

                                                                                                                FIGURE 49

                                                                                                                REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                                                                60

                                                                                                                Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                                                                S

                                                                                                                SI No

                                                                                                                J

                                                                                                                Job Satisfaction

                                                                                                                N

                                                                                                                No of Respondents

                                                                                                                P

                                                                                                                Percentage

                                                                                                                1

                                                                                                                1

                                                                                                                H

                                                                                                                Highly satisfied

                                                                                                                2

                                                                                                                22

                                                                                                                2

                                                                                                                22

                                                                                                                2

                                                                                                                2

                                                                                                                S

                                                                                                                Satisfied

                                                                                                                5

                                                                                                                56

                                                                                                                5

                                                                                                                56

                                                                                                                3

                                                                                                                3

                                                                                                                N

                                                                                                                Neither Satisfied nor Dissatisfied

                                                                                                                1

                                                                                                                16

                                                                                                                1

                                                                                                                16

                                                                                                                4

                                                                                                                4

                                                                                                                D

                                                                                                                Dissatisfied

                                                                                                                0

                                                                                                                07

                                                                                                                0

                                                                                                                07

                                                                                                                5

                                                                                                                5

                                                                                                                H

                                                                                                                Highly Dissatisfied

                                                                                                                0

                                                                                                                00

                                                                                                                0

                                                                                                                00

                                                                                                                Total 1

                                                                                                                100

                                                                                                                1

                                                                                                                100

                                                                                                                Source survey dataInference

                                                                                                                From the above table it shows that 56 of the employees were satisfied with their job

                                                                                                                FIGURE 410

                                                                                                                61

                                                                                                                REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                                                                Table 411 ndash To know whether there is any job pressure in their work

                                                                                                                Source survey data

                                                                                                                Inference

                                                                                                                From the above table it shows that 72 of employees said there is job pressure in their work

                                                                                                                FIGURE 411

                                                                                                                REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                                                                S

                                                                                                                SI No

                                                                                                                J

                                                                                                                Job Pressure

                                                                                                                N

                                                                                                                No of Respondents

                                                                                                                P

                                                                                                                Percentage

                                                                                                                1

                                                                                                                1

                                                                                                                Y

                                                                                                                Yes

                                                                                                                7

                                                                                                                72

                                                                                                                7

                                                                                                                72

                                                                                                                2

                                                                                                                2

                                                                                                                N

                                                                                                                No

                                                                                                                2

                                                                                                                28

                                                                                                                2

                                                                                                                28

                                                                                                                T

                                                                                                                Total

                                                                                                                1

                                                                                                                100

                                                                                                                1

                                                                                                                100

                                                                                                                62

                                                                                                                Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                                                                amp talents

                                                                                                                S

                                                                                                                SI No

                                                                                                                D

                                                                                                                Development of Skills and

                                                                                                                Talents

                                                                                                                N

                                                                                                                No of Respondents

                                                                                                                P

                                                                                                                Percentage

                                                                                                                1

                                                                                                                1

                                                                                                                H

                                                                                                                Highly Agree

                                                                                                                1

                                                                                                                12

                                                                                                                1

                                                                                                                12

                                                                                                                2

                                                                                                                2

                                                                                                                A

                                                                                                                Agree

                                                                                                                5

                                                                                                                52

                                                                                                                5

                                                                                                                52

                                                                                                                3

                                                                                                                3

                                                                                                                N

                                                                                                                Neither Agree nor Disagree

                                                                                                                2

                                                                                                                28

                                                                                                                2

                                                                                                                28

                                                                                                                4

                                                                                                                4

                                                                                                                D

                                                                                                                Disagree

                                                                                                                0

                                                                                                                06

                                                                                                                0

                                                                                                                06

                                                                                                                5

                                                                                                                5

                                                                                                                H

                                                                                                                Highly Disagree

                                                                                                                0

                                                                                                                02

                                                                                                                0

                                                                                                                02

                                                                                                                Total 1

                                                                                                                100

                                                                                                                1

                                                                                                                100

                                                                                                                Source survey data

                                                                                                                Inference

                                                                                                                From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                                                                63

                                                                                                                FIRGURE 412

                                                                                                                REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                                                                64

                                                                                                                Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                                                                S

                                                                                                                SI No

                                                                                                                W

                                                                                                                Welfare Facilities

                                                                                                                N

                                                                                                                No of Respondents

                                                                                                                P

                                                                                                                Percentage

                                                                                                                1

                                                                                                                1

                                                                                                                H

                                                                                                                Highly satisfied

                                                                                                                0

                                                                                                                09

                                                                                                                9

                                                                                                                09

                                                                                                                2

                                                                                                                2

                                                                                                                S

                                                                                                                Satisfied

                                                                                                                5

                                                                                                                57

                                                                                                                5

                                                                                                                57

                                                                                                                3

                                                                                                                3

                                                                                                                N

                                                                                                                Neither Satisfied nor Dissatisfied

                                                                                                                2

                                                                                                                29

                                                                                                                2

                                                                                                                29

                                                                                                                4

                                                                                                                4

                                                                                                                D

                                                                                                                Dissatisfied

                                                                                                                5

                                                                                                                05

                                                                                                                0

                                                                                                                05

                                                                                                                5

                                                                                                                5

                                                                                                                H

                                                                                                                Highly Dissatisfied

                                                                                                                0

                                                                                                                00

                                                                                                                0

                                                                                                                00

                                                                                                                Total 1

                                                                                                                100

                                                                                                                1

                                                                                                                100

                                                                                                                Source survey data

                                                                                                                Inference

                                                                                                                From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                                                                FIGURE 413

                                                                                                                REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                                                                65

                                                                                                                Table 414 ndash To know the employee satisfaction towards the salary

                                                                                                                Source survey data

                                                                                                                Inference

                                                                                                                From the above table it shows that 67 of the employees were satisfied

                                                                                                                with their salary

                                                                                                                FIGURE 414

                                                                                                                REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                                                                S

                                                                                                                SI No

                                                                                                                P

                                                                                                                Payment Satisfaction

                                                                                                                N

                                                                                                                No of Respondents

                                                                                                                P

                                                                                                                Percentage

                                                                                                                1

                                                                                                                1

                                                                                                                Y

                                                                                                                Yes

                                                                                                                6

                                                                                                                67

                                                                                                                6

                                                                                                                67

                                                                                                                2

                                                                                                                2

                                                                                                                N

                                                                                                                No

                                                                                                                3

                                                                                                                33

                                                                                                                3

                                                                                                                33

                                                                                                                T

                                                                                                                otal

                                                                                                                1

                                                                                                                100

                                                                                                                1

                                                                                                                100

                                                                                                                66

                                                                                                                Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                                                Organisation

                                                                                                                Source survey data

                                                                                                                Inference

                                                                                                                From the above table it shows that 59 of the employees were willing to

                                                                                                                continue in this organisation

                                                                                                                FIGURE 415

                                                                                                                REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                                                S

                                                                                                                SI No

                                                                                                                W

                                                                                                                Willingness to Work

                                                                                                                N

                                                                                                                No of Respondents

                                                                                                                P

                                                                                                                Percentage

                                                                                                                1

                                                                                                                1

                                                                                                                Y

                                                                                                                Yes

                                                                                                                5

                                                                                                                59

                                                                                                                5

                                                                                                                59

                                                                                                                2

                                                                                                                2

                                                                                                                N

                                                                                                                No

                                                                                                                4

                                                                                                                41

                                                                                                                4

                                                                                                                41

                                                                                                                T

                                                                                                                Total

                                                                                                                1

                                                                                                                00

                                                                                                                1

                                                                                                                00

                                                                                                                67

                                                                                                                CHI-SQUARE METHOD

                                                                                                                The chi square test is one of the simplest and most widely used non-

                                                                                                                parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                                                if categorical data shows dependency or the two classifications are independent It can

                                                                                                                also be used to make comparisons between theoretical population and actual data

                                                                                                                when categories are used

                                                                                                                n

                                                                                                                Chi square χsup2= sum (O-E) sup2 E

                                                                                                                i =1

                                                                                                                Where O= observed frequency

                                                                                                                E= expected frequency

                                                                                                                68

                                                                                                                OBSERVED FREQUENCY

                                                                                                                Table 419 shows the relationship between the department and the job satisfaction

                                                                                                                Over All

                                                                                                                Job

                                                                                                                SatisfactionHighly

                                                                                                                SatisfiedSatisfied

                                                                                                                Neither

                                                                                                                Satisfied nor

                                                                                                                Dissatisfied

                                                                                                                DissatisfiedHighly

                                                                                                                Dissatisfied

                                                                                                                Sub

                                                                                                                Total

                                                                                                                Mechanical 5 6 14 3 2 30

                                                                                                                Electrical 6 8 6 3 2 25

                                                                                                                Production 9 13 7 4 2 35

                                                                                                                Others 2 3 2 2 1 10

                                                                                                                Sub Total 22 30 29 12 7 100

                                                                                                                69

                                                                                                                EXPECTED FREQUENCY

                                                                                                                Over All

                                                                                                                Job

                                                                                                                SatisfactionHighly

                                                                                                                SatisfiedSatisfied

                                                                                                                Neither

                                                                                                                Satisfied nor

                                                                                                                Dissatisfied

                                                                                                                DissatisfiedHighly

                                                                                                                Dissatisfied

                                                                                                                Sub

                                                                                                                Total

                                                                                                                Mechanical 7 8 9 4 2 30

                                                                                                                Electrical 5 8 7 3 2 25

                                                                                                                Production 8 11 10 4 2 35

                                                                                                                Others 2 3 3 1 1 10

                                                                                                                Sub Total 22 30 29 12 7 100

                                                                                                                Null Hypothesis (Ho)

                                                                                                                There is no significant difference between the department and the job satisfaction

                                                                                                                Alternative Hypothesis (Ho)

                                                                                                                There is significant difference between the job satisfaction

                                                                                                                Co Relation

                                                                                                                70

                                                                                                                Chapter-V

                                                                                                                CONCLUSIONS AND

                                                                                                                RECOMMENDATIONS

                                                                                                                71

                                                                                                                CONCLUSION

                                                                                                                On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                                                Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                                                General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                                                Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                                                environment of the company is very healthy The visitors feel happy after the campus

                                                                                                                Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                                                indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                                                building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                                                Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                                                its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                                                position by channelising these internal accruals to fund its expansion programmes

                                                                                                                Working results PTL has registered a handsome and constant growth in its profits because

                                                                                                                of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                                                company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                                                However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                                                velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                                                72

                                                                                                                SUMMARY

                                                                                                                According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                                                employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                                                development and having a best friend at work

                                                                                                                Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                                                than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                                                employees may just start whistling while they work It is up to me The corporate culture or

                                                                                                                financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                                                that is completely in your control

                                                                                                                Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                                                more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                                                do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                                                your job to bond your best people to your company through recognition And you also must help

                                                                                                                direct and motivate your core performers

                                                                                                                Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                                                earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                                                out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                                                spend time with their kids) make the most of your formal service awards with some preparation

                                                                                                                and a group presentation walk around your department every day and talk to your

                                                                                                                people and thank them sincerely and often

                                                                                                                73

                                                                                                                Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                                                You do great work actually can have the opposite effect and leave your employees wondering

                                                                                                                Does he have any idea what I really do around here Specific praise links individual

                                                                                                                accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                                                customer complaint Great work As you know we value quick resolutions of problems as

                                                                                                                one of our core strategies

                                                                                                                Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                                                college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                                                your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                                                high-impact performers report that they left their last job because No one ever asked me to

                                                                                                                stay

                                                                                                                Forget cash

                                                                                                                Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                                                offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                                                work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                                                recognized and involved they are much less likely to keep asking about money

                                                                                                                Recognize

                                                                                                                Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                                                largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                                                at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                                                much too long to recognize and you probably are losing people you do not need to

                                                                                                                74

                                                                                                                Recognition works

                                                                                                                Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                                performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                                ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                                Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                                Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                                achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                                their jobs again Chances are you will work together happily ever after

                                                                                                                So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                                organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                                sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                                and other moral value

                                                                                                                75

                                                                                                                RECOMMENDATIONS

                                                                                                                PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                                minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                                will spread over more units thereby decreasing the per unit cost

                                                                                                                PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                                period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                                equal as it will help in improving company liquidity

                                                                                                                PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                                business as it accounts very less as compare to other businesses of Philips

                                                                                                                Another recommendation for Mohali plant is about the HR department that is they

                                                                                                                should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                                up to the profit of the company

                                                                                                                76

                                                                                                                BIBLIOGRAPHY

                                                                                                                1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                                2 Monthly Journals of Philips Electronics India Ltd

                                                                                                                3 Authentic Leadership Medtronic CEO Bill George

                                                                                                                4 wwwindiaphilipscom

                                                                                                                5 wwwwikipediacom

                                                                                                                6 httpwwwemployeecommitmentcom

                                                                                                                7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                                8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                                9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                                77

                                                                                                                Questionnaire

                                                                                                                Name __________________________________________________________

                                                                                                                Age______________________________ Gender _______________________

                                                                                                                Qualification _______________________ Contact No ___________________

                                                                                                                Q1 In which department you are working

                                                                                                                Electrical Production Mechanical Other

                                                                                                                Q2 What is your working experience

                                                                                                                gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                                Q3 How You like the physical Working Environment of the organization

                                                                                                                Excellent Good Fair Poor Very Poor

                                                                                                                Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                Q5 Are you satisfied with your work

                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                Q6 Are you satisfied with the career development programe of the company

                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                Q7 Is other staff of the organization is co-operative with you

                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                Q8 Are you satisfied with top level management

                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                78

                                                                                                                Q9 Are you satisfied with your subordinates

                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                Q10 Are you satisfied with the nature of the Job

                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                Q11 Do you have any Job Pressure in work

                                                                                                                Yes No

                                                                                                                Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                Q14 Are you satisfied towards your salary

                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                Q15 Are you committed towards the organisation

                                                                                                                Yes No

                                                                                                                Signature

                                                                                                                • SSI No
                                                                                                                • DDepartment
                                                                                                                • NNo of Respondents
                                                                                                                • PPercentage
                                                                                                                • 11
                                                                                                                • MMechanical
                                                                                                                • 330
                                                                                                                • 330
                                                                                                                • 22
                                                                                                                • EElectrical
                                                                                                                • 225
                                                                                                                • 225
                                                                                                                • 33
                                                                                                                • PProduction
                                                                                                                • 335
                                                                                                                • 335
                                                                                                                • 44
                                                                                                                • OOthers
                                                                                                                • 110
                                                                                                                • 110
                                                                                                                • TTotal
                                                                                                                • 1100
                                                                                                                • 1100
                                                                                                                • SSI No
                                                                                                                • WWork Experience
                                                                                                                • NNo of Respondents
                                                                                                                • PPercentage
                                                                                                                • 11
                                                                                                                • BBelow 2 years
                                                                                                                • 133
                                                                                                                • 113
                                                                                                                • 22
                                                                                                                • 2 2ndash 4 years
                                                                                                                • 330
                                                                                                                • 330
                                                                                                                • 33
                                                                                                                • 4 4ndash 6 years
                                                                                                                • 334
                                                                                                                • 334
                                                                                                                • 44
                                                                                                                • AAbove 6 years
                                                                                                                • 223
                                                                                                                • 223
                                                                                                                • Total
                                                                                                                • 1100
                                                                                                                • 1100
                                                                                                                • SSI No
                                                                                                                • AAmount of Work
                                                                                                                • NNo of Respondents
                                                                                                                • PPercentage
                                                                                                                • 11
                                                                                                                • HHighly satisfied
                                                                                                                • 220
                                                                                                                • 220
                                                                                                                • 22
                                                                                                                • SSatisfied
                                                                                                                • 445
                                                                                                                • 445
                                                                                                                • 33
                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                • 112
                                                                                                                • 112
                                                                                                                • 44
                                                                                                                • DDissatisfied
                                                                                                                • 118
                                                                                                                • 118
                                                                                                                • 55
                                                                                                                • HHighly Dissatisfied
                                                                                                                • 006
                                                                                                                • 006
                                                                                                                • Total
                                                                                                                • 1100
                                                                                                                • 1100
                                                                                                                • SSI No
                                                                                                                • SSatisfaction with Subordinates
                                                                                                                • NNo of Respondents
                                                                                                                • PPercentage
                                                                                                                • 11
                                                                                                                • HHighly satisfied
                                                                                                                • 112
                                                                                                                • 112
                                                                                                                • 22
                                                                                                                • SSatisfied
                                                                                                                • 667
                                                                                                                • 667
                                                                                                                • 23
                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                • 114
                                                                                                                • 114
                                                                                                                • 4
                                                                                                                • DDissatisfied
                                                                                                                • 007
                                                                                                                • 007
                                                                                                                • 55
                                                                                                                • HHighly Dissatisfied
                                                                                                                • 0 00
                                                                                                                • 000
                                                                                                                • Total
                                                                                                                • 1100
                                                                                                                • 1100
                                                                                                                • SSI No
                                                                                                                • JJob Pressure
                                                                                                                • NNo of Respondents
                                                                                                                • PPercentage
                                                                                                                • 11
                                                                                                                • YYes
                                                                                                                • 772
                                                                                                                • 772
                                                                                                                • 22
                                                                                                                • NNo
                                                                                                                • 228
                                                                                                                • 228
                                                                                                                • TTotal
                                                                                                                • 1100
                                                                                                                • 1100
                                                                                                                • SSI No
                                                                                                                • PPayment Satisfaction
                                                                                                                • NNo of Respondents
                                                                                                                • PPercentage
                                                                                                                • 11
                                                                                                                • YYes
                                                                                                                • 667
                                                                                                                • 667
                                                                                                                • 22
                                                                                                                • NNo
                                                                                                                • 333
                                                                                                                • 333
                                                                                                                • Total
                                                                                                                • 1100
                                                                                                                • 1100
                                                                                                                • SSI No
                                                                                                                • WWillingness to Work
                                                                                                                • NNo of Respondents
                                                                                                                • PPercentage
                                                                                                                • 11
                                                                                                                • YYes
                                                                                                                • 559
                                                                                                                • 559
                                                                                                                • 22
                                                                                                                • NNo
                                                                                                                • 441
                                                                                                                • 441
                                                                                                                • TTotal
                                                                                                                • 100
                                                                                                                • 100
                                                                                                                  • MISSION amp VISION
                                                                                                                  • Mission
                                                                                                                  • Vision
                                                                                                                  • Philips Electronics India Limited
                                                                                                                    • SSI No
                                                                                                                    • WWorking Environment
                                                                                                                    • NNo of Respondents
                                                                                                                    • PPercentage
                                                                                                                    • 11
                                                                                                                    • EExcellent
                                                                                                                    • 112
                                                                                                                    • 112
                                                                                                                    • 22
                                                                                                                    • GGood
                                                                                                                    • 557
                                                                                                                    • 557
                                                                                                                    • 33
                                                                                                                    • FFair
                                                                                                                    • 228
                                                                                                                    • 228
                                                                                                                    • 44
                                                                                                                    • PPoor
                                                                                                                    • 003
                                                                                                                    • 033
                                                                                                                    • 55
                                                                                                                    • VVery Poor
                                                                                                                    • 000
                                                                                                                    • 000
                                                                                                                    • TTotal
                                                                                                                    • 1100
                                                                                                                    • 1100
                                                                                                                    • SSI No
                                                                                                                    • NNon-Monitory Benefits offered to Employees
                                                                                                                    • NNo of Respondents
                                                                                                                    • PPercentage
                                                                                                                    • 11
                                                                                                                    • HHighly Satisfied
                                                                                                                    • 114
                                                                                                                    • 114
                                                                                                                    • 22
                                                                                                                    • SSatisfied
                                                                                                                    • 554
                                                                                                                    • 554
                                                                                                                    • 33
                                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                                    • 225
                                                                                                                    • 225
                                                                                                                    • 44
                                                                                                                    • DDissatisfied
                                                                                                                    • 005
                                                                                                                    • 005
                                                                                                                    • 55
                                                                                                                    • HHighly Dissatisfied
                                                                                                                    • 002
                                                                                                                    • 002
                                                                                                                    • Total
                                                                                                                    • 1100
                                                                                                                    • 1100
                                                                                                                    • SSI No
                                                                                                                    • CCareer Development
                                                                                                                    • NNo of Respondents
                                                                                                                    • PPercentage
                                                                                                                    • HHighly satisfied
                                                                                                                    • 112
                                                                                                                    • 112
                                                                                                                    • SSatisfied
                                                                                                                    • 556
                                                                                                                    • 556
                                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                                    • 222
                                                                                                                    • 222
                                                                                                                    • DDissatisfied
                                                                                                                    • 110
                                                                                                                    • 110
                                                                                                                    • HHighly Dissatisfied
                                                                                                                    • 000
                                                                                                                    • 000
                                                                                                                    • Total
                                                                                                                    • 1100
                                                                                                                    • 1100
                                                                                                                    • SSI No
                                                                                                                    • CCo-operation of Workers
                                                                                                                    • NNo of Respondents
                                                                                                                    • PPercentage
                                                                                                                    • 11
                                                                                                                    • HHighly satisfied
                                                                                                                    • 220
                                                                                                                    • 220
                                                                                                                    • 22
                                                                                                                    • SSatisfied
                                                                                                                    • 666
                                                                                                                    • 666
                                                                                                                    • 33
                                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                                    • 111
                                                                                                                    • 111
                                                                                                                    • 44
                                                                                                                    • DDissatisfied
                                                                                                                    • 003
                                                                                                                    • 003
                                                                                                                    • 55
                                                                                                                    • HHighly Dissatisfied
                                                                                                                    • 000
                                                                                                                    • 000
                                                                                                                    • Total
                                                                                                                    • 1100
                                                                                                                    • 1100
                                                                                                                    • SSI No
                                                                                                                    • SSatisfaction with Top Management
                                                                                                                    • NNo of Respondents
                                                                                                                    • PPercentage
                                                                                                                    • 11
                                                                                                                    • HHighly satisfied
                                                                                                                    • 226
                                                                                                                    • 226
                                                                                                                    • 22
                                                                                                                    • SSatisfied
                                                                                                                    • 551
                                                                                                                    • 551
                                                                                                                    • 33
                                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                                    • 117
                                                                                                                    • 117
                                                                                                                    • 44
                                                                                                                    • DDissatisfied
                                                                                                                    • 006
                                                                                                                    • 006
                                                                                                                    • 55
                                                                                                                    • HHighly dissatisfied
                                                                                                                    • 000
                                                                                                                    • 000
                                                                                                                    • Total
                                                                                                                    • 1100
                                                                                                                    • 1100
                                                                                                                    • SSI No
                                                                                                                    • JJob Satisfaction
                                                                                                                    • NNo of Respondents
                                                                                                                    • PPercentage
                                                                                                                    • 11
                                                                                                                    • HHighly satisfied
                                                                                                                    • 222
                                                                                                                    • 222
                                                                                                                    • 22
                                                                                                                    • SSatisfied
                                                                                                                    • 556
                                                                                                                    • 556
                                                                                                                    • 33
                                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                                    • 116
                                                                                                                    • 116
                                                                                                                    • 44
                                                                                                                    • DDissatisfied
                                                                                                                    • 007
                                                                                                                    • 007
                                                                                                                    • 55
                                                                                                                    • HHighly Dissatisfied
                                                                                                                    • 000
                                                                                                                    • 000
                                                                                                                    • Total
                                                                                                                    • 1100
                                                                                                                    • 1100
                                                                                                                    • SSI No
                                                                                                                    • DDevelopment of Skills and Talents
                                                                                                                    • NNo of Respondents
                                                                                                                    • PPercentage
                                                                                                                    • 1 1
                                                                                                                    • HHighly Agree
                                                                                                                    • 112
                                                                                                                    • 112
                                                                                                                    • 22
                                                                                                                    • AAgree
                                                                                                                    • 552
                                                                                                                    • 552
                                                                                                                    • 33
                                                                                                                    • NNeither Agree nor Disagree
                                                                                                                    • 228
                                                                                                                    • 228
                                                                                                                    • 44
                                                                                                                    • DDisagree
                                                                                                                    • 006
                                                                                                                    • 006
                                                                                                                    • 55
                                                                                                                    • HHighly Disagree
                                                                                                                    • 002
                                                                                                                    • 002
                                                                                                                    • Total
                                                                                                                    • 1100
                                                                                                                    • 1100
                                                                                                                    • SSI No
                                                                                                                    • WWelfare Facilities
                                                                                                                    • NNo of Respondents
                                                                                                                    • PPercentage
                                                                                                                    • 11
                                                                                                                    • HHighly satisfied
                                                                                                                    • 009
                                                                                                                    • 909
                                                                                                                    • 22
                                                                                                                    • SSatisfied
                                                                                                                    • 557
                                                                                                                    • 557
                                                                                                                    • 33
                                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                                    • 229
                                                                                                                    • 229
                                                                                                                    • 44
                                                                                                                    • DDissatisfied
                                                                                                                    • 505
                                                                                                                    • 005
                                                                                                                    • 55
                                                                                                                    • HHighly Dissatisfied
                                                                                                                    • 000
                                                                                                                    • 000
                                                                                                                    • Total
                                                                                                                    • 1100
                                                                                                                    • 1100
                                                                                                                      • SUMMARY
                                                                                                                      • RECOMMENDATIONS
                                                                                                                      • BIBLIOGRAPHY

                                                                                                                  57

                                                                                                                  Table 48 ndash To know the satisfaction of Respondents with top management

                                                                                                                  S

                                                                                                                  SI No

                                                                                                                  S

                                                                                                                  Satisfaction with Top

                                                                                                                  Management

                                                                                                                  N

                                                                                                                  No of Respondents

                                                                                                                  P

                                                                                                                  Percentage

                                                                                                                  1

                                                                                                                  1

                                                                                                                  H

                                                                                                                  Highly satisfied

                                                                                                                  2

                                                                                                                  26

                                                                                                                  2

                                                                                                                  26

                                                                                                                  2

                                                                                                                  2

                                                                                                                  S

                                                                                                                  Satisfied

                                                                                                                  5

                                                                                                                  51

                                                                                                                  5

                                                                                                                  51

                                                                                                                  3

                                                                                                                  3

                                                                                                                  N

                                                                                                                  Neither Satisfied nor Dissatisfied

                                                                                                                  1

                                                                                                                  17

                                                                                                                  1

                                                                                                                  17

                                                                                                                  4

                                                                                                                  4

                                                                                                                  D

                                                                                                                  Dissatisfied

                                                                                                                  0

                                                                                                                  06

                                                                                                                  0

                                                                                                                  06

                                                                                                                  5

                                                                                                                  5

                                                                                                                  H

                                                                                                                  Highly dissatisfied

                                                                                                                  0

                                                                                                                  00

                                                                                                                  0

                                                                                                                  00

                                                                                                                  Total 1

                                                                                                                  100

                                                                                                                  1

                                                                                                                  100

                                                                                                                  Source survey data

                                                                                                                  Inference

                                                                                                                  From the above table it shows that 51 of the employees were satisfied with the top management

                                                                                                                  FIGURE 48

                                                                                                                  58

                                                                                                                  REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                                                                  Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                                                                  Source survey data

                                                                                                                  Inference

                                                                                                                  From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                                                                  S

                                                                                                                  SI

                                                                                                                  No

                                                                                                                  S

                                                                                                                  Satisfaction with Subordinates

                                                                                                                  N

                                                                                                                  No of Respondents

                                                                                                                  P

                                                                                                                  Percentage

                                                                                                                  1

                                                                                                                  1

                                                                                                                  H

                                                                                                                  Highly satisfied

                                                                                                                  1

                                                                                                                  12

                                                                                                                  1

                                                                                                                  12

                                                                                                                  2

                                                                                                                  2

                                                                                                                  S

                                                                                                                  Satisfied

                                                                                                                  6

                                                                                                                  67

                                                                                                                  6

                                                                                                                  67

                                                                                                                  2

                                                                                                                  3

                                                                                                                  N

                                                                                                                  Neither Satisfied nor Dissatisfied

                                                                                                                  1

                                                                                                                  14

                                                                                                                  1

                                                                                                                  14

                                                                                                                  4

                                                                                                                  D

                                                                                                                  Dissatisfied

                                                                                                                  0

                                                                                                                  07

                                                                                                                  0

                                                                                                                  07

                                                                                                                  5

                                                                                                                  5

                                                                                                                  H

                                                                                                                  Highly Dissatisfied

                                                                                                                  0

                                                                                                                  00

                                                                                                                  0

                                                                                                                  00

                                                                                                                  Total 1

                                                                                                                  100

                                                                                                                  1

                                                                                                                  100

                                                                                                                  59

                                                                                                                  FIGURE 49

                                                                                                                  REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                                                                  60

                                                                                                                  Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                                                                  S

                                                                                                                  SI No

                                                                                                                  J

                                                                                                                  Job Satisfaction

                                                                                                                  N

                                                                                                                  No of Respondents

                                                                                                                  P

                                                                                                                  Percentage

                                                                                                                  1

                                                                                                                  1

                                                                                                                  H

                                                                                                                  Highly satisfied

                                                                                                                  2

                                                                                                                  22

                                                                                                                  2

                                                                                                                  22

                                                                                                                  2

                                                                                                                  2

                                                                                                                  S

                                                                                                                  Satisfied

                                                                                                                  5

                                                                                                                  56

                                                                                                                  5

                                                                                                                  56

                                                                                                                  3

                                                                                                                  3

                                                                                                                  N

                                                                                                                  Neither Satisfied nor Dissatisfied

                                                                                                                  1

                                                                                                                  16

                                                                                                                  1

                                                                                                                  16

                                                                                                                  4

                                                                                                                  4

                                                                                                                  D

                                                                                                                  Dissatisfied

                                                                                                                  0

                                                                                                                  07

                                                                                                                  0

                                                                                                                  07

                                                                                                                  5

                                                                                                                  5

                                                                                                                  H

                                                                                                                  Highly Dissatisfied

                                                                                                                  0

                                                                                                                  00

                                                                                                                  0

                                                                                                                  00

                                                                                                                  Total 1

                                                                                                                  100

                                                                                                                  1

                                                                                                                  100

                                                                                                                  Source survey dataInference

                                                                                                                  From the above table it shows that 56 of the employees were satisfied with their job

                                                                                                                  FIGURE 410

                                                                                                                  61

                                                                                                                  REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                                                                  Table 411 ndash To know whether there is any job pressure in their work

                                                                                                                  Source survey data

                                                                                                                  Inference

                                                                                                                  From the above table it shows that 72 of employees said there is job pressure in their work

                                                                                                                  FIGURE 411

                                                                                                                  REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                                                                  S

                                                                                                                  SI No

                                                                                                                  J

                                                                                                                  Job Pressure

                                                                                                                  N

                                                                                                                  No of Respondents

                                                                                                                  P

                                                                                                                  Percentage

                                                                                                                  1

                                                                                                                  1

                                                                                                                  Y

                                                                                                                  Yes

                                                                                                                  7

                                                                                                                  72

                                                                                                                  7

                                                                                                                  72

                                                                                                                  2

                                                                                                                  2

                                                                                                                  N

                                                                                                                  No

                                                                                                                  2

                                                                                                                  28

                                                                                                                  2

                                                                                                                  28

                                                                                                                  T

                                                                                                                  Total

                                                                                                                  1

                                                                                                                  100

                                                                                                                  1

                                                                                                                  100

                                                                                                                  62

                                                                                                                  Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                                                                  amp talents

                                                                                                                  S

                                                                                                                  SI No

                                                                                                                  D

                                                                                                                  Development of Skills and

                                                                                                                  Talents

                                                                                                                  N

                                                                                                                  No of Respondents

                                                                                                                  P

                                                                                                                  Percentage

                                                                                                                  1

                                                                                                                  1

                                                                                                                  H

                                                                                                                  Highly Agree

                                                                                                                  1

                                                                                                                  12

                                                                                                                  1

                                                                                                                  12

                                                                                                                  2

                                                                                                                  2

                                                                                                                  A

                                                                                                                  Agree

                                                                                                                  5

                                                                                                                  52

                                                                                                                  5

                                                                                                                  52

                                                                                                                  3

                                                                                                                  3

                                                                                                                  N

                                                                                                                  Neither Agree nor Disagree

                                                                                                                  2

                                                                                                                  28

                                                                                                                  2

                                                                                                                  28

                                                                                                                  4

                                                                                                                  4

                                                                                                                  D

                                                                                                                  Disagree

                                                                                                                  0

                                                                                                                  06

                                                                                                                  0

                                                                                                                  06

                                                                                                                  5

                                                                                                                  5

                                                                                                                  H

                                                                                                                  Highly Disagree

                                                                                                                  0

                                                                                                                  02

                                                                                                                  0

                                                                                                                  02

                                                                                                                  Total 1

                                                                                                                  100

                                                                                                                  1

                                                                                                                  100

                                                                                                                  Source survey data

                                                                                                                  Inference

                                                                                                                  From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                                                                  63

                                                                                                                  FIRGURE 412

                                                                                                                  REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                                                                  64

                                                                                                                  Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                                                                  S

                                                                                                                  SI No

                                                                                                                  W

                                                                                                                  Welfare Facilities

                                                                                                                  N

                                                                                                                  No of Respondents

                                                                                                                  P

                                                                                                                  Percentage

                                                                                                                  1

                                                                                                                  1

                                                                                                                  H

                                                                                                                  Highly satisfied

                                                                                                                  0

                                                                                                                  09

                                                                                                                  9

                                                                                                                  09

                                                                                                                  2

                                                                                                                  2

                                                                                                                  S

                                                                                                                  Satisfied

                                                                                                                  5

                                                                                                                  57

                                                                                                                  5

                                                                                                                  57

                                                                                                                  3

                                                                                                                  3

                                                                                                                  N

                                                                                                                  Neither Satisfied nor Dissatisfied

                                                                                                                  2

                                                                                                                  29

                                                                                                                  2

                                                                                                                  29

                                                                                                                  4

                                                                                                                  4

                                                                                                                  D

                                                                                                                  Dissatisfied

                                                                                                                  5

                                                                                                                  05

                                                                                                                  0

                                                                                                                  05

                                                                                                                  5

                                                                                                                  5

                                                                                                                  H

                                                                                                                  Highly Dissatisfied

                                                                                                                  0

                                                                                                                  00

                                                                                                                  0

                                                                                                                  00

                                                                                                                  Total 1

                                                                                                                  100

                                                                                                                  1

                                                                                                                  100

                                                                                                                  Source survey data

                                                                                                                  Inference

                                                                                                                  From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                                                                  FIGURE 413

                                                                                                                  REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                                                                  65

                                                                                                                  Table 414 ndash To know the employee satisfaction towards the salary

                                                                                                                  Source survey data

                                                                                                                  Inference

                                                                                                                  From the above table it shows that 67 of the employees were satisfied

                                                                                                                  with their salary

                                                                                                                  FIGURE 414

                                                                                                                  REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                                                                  S

                                                                                                                  SI No

                                                                                                                  P

                                                                                                                  Payment Satisfaction

                                                                                                                  N

                                                                                                                  No of Respondents

                                                                                                                  P

                                                                                                                  Percentage

                                                                                                                  1

                                                                                                                  1

                                                                                                                  Y

                                                                                                                  Yes

                                                                                                                  6

                                                                                                                  67

                                                                                                                  6

                                                                                                                  67

                                                                                                                  2

                                                                                                                  2

                                                                                                                  N

                                                                                                                  No

                                                                                                                  3

                                                                                                                  33

                                                                                                                  3

                                                                                                                  33

                                                                                                                  T

                                                                                                                  otal

                                                                                                                  1

                                                                                                                  100

                                                                                                                  1

                                                                                                                  100

                                                                                                                  66

                                                                                                                  Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                                                  Organisation

                                                                                                                  Source survey data

                                                                                                                  Inference

                                                                                                                  From the above table it shows that 59 of the employees were willing to

                                                                                                                  continue in this organisation

                                                                                                                  FIGURE 415

                                                                                                                  REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                                                  S

                                                                                                                  SI No

                                                                                                                  W

                                                                                                                  Willingness to Work

                                                                                                                  N

                                                                                                                  No of Respondents

                                                                                                                  P

                                                                                                                  Percentage

                                                                                                                  1

                                                                                                                  1

                                                                                                                  Y

                                                                                                                  Yes

                                                                                                                  5

                                                                                                                  59

                                                                                                                  5

                                                                                                                  59

                                                                                                                  2

                                                                                                                  2

                                                                                                                  N

                                                                                                                  No

                                                                                                                  4

                                                                                                                  41

                                                                                                                  4

                                                                                                                  41

                                                                                                                  T

                                                                                                                  Total

                                                                                                                  1

                                                                                                                  00

                                                                                                                  1

                                                                                                                  00

                                                                                                                  67

                                                                                                                  CHI-SQUARE METHOD

                                                                                                                  The chi square test is one of the simplest and most widely used non-

                                                                                                                  parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                                                  if categorical data shows dependency or the two classifications are independent It can

                                                                                                                  also be used to make comparisons between theoretical population and actual data

                                                                                                                  when categories are used

                                                                                                                  n

                                                                                                                  Chi square χsup2= sum (O-E) sup2 E

                                                                                                                  i =1

                                                                                                                  Where O= observed frequency

                                                                                                                  E= expected frequency

                                                                                                                  68

                                                                                                                  OBSERVED FREQUENCY

                                                                                                                  Table 419 shows the relationship between the department and the job satisfaction

                                                                                                                  Over All

                                                                                                                  Job

                                                                                                                  SatisfactionHighly

                                                                                                                  SatisfiedSatisfied

                                                                                                                  Neither

                                                                                                                  Satisfied nor

                                                                                                                  Dissatisfied

                                                                                                                  DissatisfiedHighly

                                                                                                                  Dissatisfied

                                                                                                                  Sub

                                                                                                                  Total

                                                                                                                  Mechanical 5 6 14 3 2 30

                                                                                                                  Electrical 6 8 6 3 2 25

                                                                                                                  Production 9 13 7 4 2 35

                                                                                                                  Others 2 3 2 2 1 10

                                                                                                                  Sub Total 22 30 29 12 7 100

                                                                                                                  69

                                                                                                                  EXPECTED FREQUENCY

                                                                                                                  Over All

                                                                                                                  Job

                                                                                                                  SatisfactionHighly

                                                                                                                  SatisfiedSatisfied

                                                                                                                  Neither

                                                                                                                  Satisfied nor

                                                                                                                  Dissatisfied

                                                                                                                  DissatisfiedHighly

                                                                                                                  Dissatisfied

                                                                                                                  Sub

                                                                                                                  Total

                                                                                                                  Mechanical 7 8 9 4 2 30

                                                                                                                  Electrical 5 8 7 3 2 25

                                                                                                                  Production 8 11 10 4 2 35

                                                                                                                  Others 2 3 3 1 1 10

                                                                                                                  Sub Total 22 30 29 12 7 100

                                                                                                                  Null Hypothesis (Ho)

                                                                                                                  There is no significant difference between the department and the job satisfaction

                                                                                                                  Alternative Hypothesis (Ho)

                                                                                                                  There is significant difference between the job satisfaction

                                                                                                                  Co Relation

                                                                                                                  70

                                                                                                                  Chapter-V

                                                                                                                  CONCLUSIONS AND

                                                                                                                  RECOMMENDATIONS

                                                                                                                  71

                                                                                                                  CONCLUSION

                                                                                                                  On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                                                  Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                                                  General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                                                  Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                                                  environment of the company is very healthy The visitors feel happy after the campus

                                                                                                                  Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                                                  indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                                                  building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                                                  Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                                                  its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                                                  position by channelising these internal accruals to fund its expansion programmes

                                                                                                                  Working results PTL has registered a handsome and constant growth in its profits because

                                                                                                                  of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                                                  company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                                                  However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                                                  velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                                                  72

                                                                                                                  SUMMARY

                                                                                                                  According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                                                  employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                                                  development and having a best friend at work

                                                                                                                  Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                                                  than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                                                  employees may just start whistling while they work It is up to me The corporate culture or

                                                                                                                  financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                                                  that is completely in your control

                                                                                                                  Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                                                  more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                                                  do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                                                  your job to bond your best people to your company through recognition And you also must help

                                                                                                                  direct and motivate your core performers

                                                                                                                  Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                                                  earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                                                  out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                                                  spend time with their kids) make the most of your formal service awards with some preparation

                                                                                                                  and a group presentation walk around your department every day and talk to your

                                                                                                                  people and thank them sincerely and often

                                                                                                                  73

                                                                                                                  Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                                                  You do great work actually can have the opposite effect and leave your employees wondering

                                                                                                                  Does he have any idea what I really do around here Specific praise links individual

                                                                                                                  accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                                                  customer complaint Great work As you know we value quick resolutions of problems as

                                                                                                                  one of our core strategies

                                                                                                                  Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                                                  college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                                                  your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                                                  high-impact performers report that they left their last job because No one ever asked me to

                                                                                                                  stay

                                                                                                                  Forget cash

                                                                                                                  Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                                                  offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                                                  work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                                                  recognized and involved they are much less likely to keep asking about money

                                                                                                                  Recognize

                                                                                                                  Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                                                  largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                                                  at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                                                  much too long to recognize and you probably are losing people you do not need to

                                                                                                                  74

                                                                                                                  Recognition works

                                                                                                                  Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                                  performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                                  ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                                  Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                                  Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                                  achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                                  their jobs again Chances are you will work together happily ever after

                                                                                                                  So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                                  organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                                  sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                                  and other moral value

                                                                                                                  75

                                                                                                                  RECOMMENDATIONS

                                                                                                                  PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                                  minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                                  will spread over more units thereby decreasing the per unit cost

                                                                                                                  PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                                  period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                                  equal as it will help in improving company liquidity

                                                                                                                  PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                                  business as it accounts very less as compare to other businesses of Philips

                                                                                                                  Another recommendation for Mohali plant is about the HR department that is they

                                                                                                                  should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                                  up to the profit of the company

                                                                                                                  76

                                                                                                                  BIBLIOGRAPHY

                                                                                                                  1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                                  2 Monthly Journals of Philips Electronics India Ltd

                                                                                                                  3 Authentic Leadership Medtronic CEO Bill George

                                                                                                                  4 wwwindiaphilipscom

                                                                                                                  5 wwwwikipediacom

                                                                                                                  6 httpwwwemployeecommitmentcom

                                                                                                                  7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                                  8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                                  9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                                  77

                                                                                                                  Questionnaire

                                                                                                                  Name __________________________________________________________

                                                                                                                  Age______________________________ Gender _______________________

                                                                                                                  Qualification _______________________ Contact No ___________________

                                                                                                                  Q1 In which department you are working

                                                                                                                  Electrical Production Mechanical Other

                                                                                                                  Q2 What is your working experience

                                                                                                                  gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                                  Q3 How You like the physical Working Environment of the organization

                                                                                                                  Excellent Good Fair Poor Very Poor

                                                                                                                  Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                  Q5 Are you satisfied with your work

                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                  Q6 Are you satisfied with the career development programe of the company

                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                  Q7 Is other staff of the organization is co-operative with you

                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                  Q8 Are you satisfied with top level management

                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                  78

                                                                                                                  Q9 Are you satisfied with your subordinates

                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                  Q10 Are you satisfied with the nature of the Job

                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                  Q11 Do you have any Job Pressure in work

                                                                                                                  Yes No

                                                                                                                  Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                  Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                  Q14 Are you satisfied towards your salary

                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                  Q15 Are you committed towards the organisation

                                                                                                                  Yes No

                                                                                                                  Signature

                                                                                                                  • SSI No
                                                                                                                  • DDepartment
                                                                                                                  • NNo of Respondents
                                                                                                                  • PPercentage
                                                                                                                  • 11
                                                                                                                  • MMechanical
                                                                                                                  • 330
                                                                                                                  • 330
                                                                                                                  • 22
                                                                                                                  • EElectrical
                                                                                                                  • 225
                                                                                                                  • 225
                                                                                                                  • 33
                                                                                                                  • PProduction
                                                                                                                  • 335
                                                                                                                  • 335
                                                                                                                  • 44
                                                                                                                  • OOthers
                                                                                                                  • 110
                                                                                                                  • 110
                                                                                                                  • TTotal
                                                                                                                  • 1100
                                                                                                                  • 1100
                                                                                                                  • SSI No
                                                                                                                  • WWork Experience
                                                                                                                  • NNo of Respondents
                                                                                                                  • PPercentage
                                                                                                                  • 11
                                                                                                                  • BBelow 2 years
                                                                                                                  • 133
                                                                                                                  • 113
                                                                                                                  • 22
                                                                                                                  • 2 2ndash 4 years
                                                                                                                  • 330
                                                                                                                  • 330
                                                                                                                  • 33
                                                                                                                  • 4 4ndash 6 years
                                                                                                                  • 334
                                                                                                                  • 334
                                                                                                                  • 44
                                                                                                                  • AAbove 6 years
                                                                                                                  • 223
                                                                                                                  • 223
                                                                                                                  • Total
                                                                                                                  • 1100
                                                                                                                  • 1100
                                                                                                                  • SSI No
                                                                                                                  • AAmount of Work
                                                                                                                  • NNo of Respondents
                                                                                                                  • PPercentage
                                                                                                                  • 11
                                                                                                                  • HHighly satisfied
                                                                                                                  • 220
                                                                                                                  • 220
                                                                                                                  • 22
                                                                                                                  • SSatisfied
                                                                                                                  • 445
                                                                                                                  • 445
                                                                                                                  • 33
                                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                                  • 112
                                                                                                                  • 112
                                                                                                                  • 44
                                                                                                                  • DDissatisfied
                                                                                                                  • 118
                                                                                                                  • 118
                                                                                                                  • 55
                                                                                                                  • HHighly Dissatisfied
                                                                                                                  • 006
                                                                                                                  • 006
                                                                                                                  • Total
                                                                                                                  • 1100
                                                                                                                  • 1100
                                                                                                                  • SSI No
                                                                                                                  • SSatisfaction with Subordinates
                                                                                                                  • NNo of Respondents
                                                                                                                  • PPercentage
                                                                                                                  • 11
                                                                                                                  • HHighly satisfied
                                                                                                                  • 112
                                                                                                                  • 112
                                                                                                                  • 22
                                                                                                                  • SSatisfied
                                                                                                                  • 667
                                                                                                                  • 667
                                                                                                                  • 23
                                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                                  • 114
                                                                                                                  • 114
                                                                                                                  • 4
                                                                                                                  • DDissatisfied
                                                                                                                  • 007
                                                                                                                  • 007
                                                                                                                  • 55
                                                                                                                  • HHighly Dissatisfied
                                                                                                                  • 0 00
                                                                                                                  • 000
                                                                                                                  • Total
                                                                                                                  • 1100
                                                                                                                  • 1100
                                                                                                                  • SSI No
                                                                                                                  • JJob Pressure
                                                                                                                  • NNo of Respondents
                                                                                                                  • PPercentage
                                                                                                                  • 11
                                                                                                                  • YYes
                                                                                                                  • 772
                                                                                                                  • 772
                                                                                                                  • 22
                                                                                                                  • NNo
                                                                                                                  • 228
                                                                                                                  • 228
                                                                                                                  • TTotal
                                                                                                                  • 1100
                                                                                                                  • 1100
                                                                                                                  • SSI No
                                                                                                                  • PPayment Satisfaction
                                                                                                                  • NNo of Respondents
                                                                                                                  • PPercentage
                                                                                                                  • 11
                                                                                                                  • YYes
                                                                                                                  • 667
                                                                                                                  • 667
                                                                                                                  • 22
                                                                                                                  • NNo
                                                                                                                  • 333
                                                                                                                  • 333
                                                                                                                  • Total
                                                                                                                  • 1100
                                                                                                                  • 1100
                                                                                                                  • SSI No
                                                                                                                  • WWillingness to Work
                                                                                                                  • NNo of Respondents
                                                                                                                  • PPercentage
                                                                                                                  • 11
                                                                                                                  • YYes
                                                                                                                  • 559
                                                                                                                  • 559
                                                                                                                  • 22
                                                                                                                  • NNo
                                                                                                                  • 441
                                                                                                                  • 441
                                                                                                                  • TTotal
                                                                                                                  • 100
                                                                                                                  • 100
                                                                                                                    • MISSION amp VISION
                                                                                                                    • Mission
                                                                                                                    • Vision
                                                                                                                    • Philips Electronics India Limited
                                                                                                                      • SSI No
                                                                                                                      • WWorking Environment
                                                                                                                      • NNo of Respondents
                                                                                                                      • PPercentage
                                                                                                                      • 11
                                                                                                                      • EExcellent
                                                                                                                      • 112
                                                                                                                      • 112
                                                                                                                      • 22
                                                                                                                      • GGood
                                                                                                                      • 557
                                                                                                                      • 557
                                                                                                                      • 33
                                                                                                                      • FFair
                                                                                                                      • 228
                                                                                                                      • 228
                                                                                                                      • 44
                                                                                                                      • PPoor
                                                                                                                      • 003
                                                                                                                      • 033
                                                                                                                      • 55
                                                                                                                      • VVery Poor
                                                                                                                      • 000
                                                                                                                      • 000
                                                                                                                      • TTotal
                                                                                                                      • 1100
                                                                                                                      • 1100
                                                                                                                      • SSI No
                                                                                                                      • NNon-Monitory Benefits offered to Employees
                                                                                                                      • NNo of Respondents
                                                                                                                      • PPercentage
                                                                                                                      • 11
                                                                                                                      • HHighly Satisfied
                                                                                                                      • 114
                                                                                                                      • 114
                                                                                                                      • 22
                                                                                                                      • SSatisfied
                                                                                                                      • 554
                                                                                                                      • 554
                                                                                                                      • 33
                                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                                      • 225
                                                                                                                      • 225
                                                                                                                      • 44
                                                                                                                      • DDissatisfied
                                                                                                                      • 005
                                                                                                                      • 005
                                                                                                                      • 55
                                                                                                                      • HHighly Dissatisfied
                                                                                                                      • 002
                                                                                                                      • 002
                                                                                                                      • Total
                                                                                                                      • 1100
                                                                                                                      • 1100
                                                                                                                      • SSI No
                                                                                                                      • CCareer Development
                                                                                                                      • NNo of Respondents
                                                                                                                      • PPercentage
                                                                                                                      • HHighly satisfied
                                                                                                                      • 112
                                                                                                                      • 112
                                                                                                                      • SSatisfied
                                                                                                                      • 556
                                                                                                                      • 556
                                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                                      • 222
                                                                                                                      • 222
                                                                                                                      • DDissatisfied
                                                                                                                      • 110
                                                                                                                      • 110
                                                                                                                      • HHighly Dissatisfied
                                                                                                                      • 000
                                                                                                                      • 000
                                                                                                                      • Total
                                                                                                                      • 1100
                                                                                                                      • 1100
                                                                                                                      • SSI No
                                                                                                                      • CCo-operation of Workers
                                                                                                                      • NNo of Respondents
                                                                                                                      • PPercentage
                                                                                                                      • 11
                                                                                                                      • HHighly satisfied
                                                                                                                      • 220
                                                                                                                      • 220
                                                                                                                      • 22
                                                                                                                      • SSatisfied
                                                                                                                      • 666
                                                                                                                      • 666
                                                                                                                      • 33
                                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                                      • 111
                                                                                                                      • 111
                                                                                                                      • 44
                                                                                                                      • DDissatisfied
                                                                                                                      • 003
                                                                                                                      • 003
                                                                                                                      • 55
                                                                                                                      • HHighly Dissatisfied
                                                                                                                      • 000
                                                                                                                      • 000
                                                                                                                      • Total
                                                                                                                      • 1100
                                                                                                                      • 1100
                                                                                                                      • SSI No
                                                                                                                      • SSatisfaction with Top Management
                                                                                                                      • NNo of Respondents
                                                                                                                      • PPercentage
                                                                                                                      • 11
                                                                                                                      • HHighly satisfied
                                                                                                                      • 226
                                                                                                                      • 226
                                                                                                                      • 22
                                                                                                                      • SSatisfied
                                                                                                                      • 551
                                                                                                                      • 551
                                                                                                                      • 33
                                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                                      • 117
                                                                                                                      • 117
                                                                                                                      • 44
                                                                                                                      • DDissatisfied
                                                                                                                      • 006
                                                                                                                      • 006
                                                                                                                      • 55
                                                                                                                      • HHighly dissatisfied
                                                                                                                      • 000
                                                                                                                      • 000
                                                                                                                      • Total
                                                                                                                      • 1100
                                                                                                                      • 1100
                                                                                                                      • SSI No
                                                                                                                      • JJob Satisfaction
                                                                                                                      • NNo of Respondents
                                                                                                                      • PPercentage
                                                                                                                      • 11
                                                                                                                      • HHighly satisfied
                                                                                                                      • 222
                                                                                                                      • 222
                                                                                                                      • 22
                                                                                                                      • SSatisfied
                                                                                                                      • 556
                                                                                                                      • 556
                                                                                                                      • 33
                                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                                      • 116
                                                                                                                      • 116
                                                                                                                      • 44
                                                                                                                      • DDissatisfied
                                                                                                                      • 007
                                                                                                                      • 007
                                                                                                                      • 55
                                                                                                                      • HHighly Dissatisfied
                                                                                                                      • 000
                                                                                                                      • 000
                                                                                                                      • Total
                                                                                                                      • 1100
                                                                                                                      • 1100
                                                                                                                      • SSI No
                                                                                                                      • DDevelopment of Skills and Talents
                                                                                                                      • NNo of Respondents
                                                                                                                      • PPercentage
                                                                                                                      • 1 1
                                                                                                                      • HHighly Agree
                                                                                                                      • 112
                                                                                                                      • 112
                                                                                                                      • 22
                                                                                                                      • AAgree
                                                                                                                      • 552
                                                                                                                      • 552
                                                                                                                      • 33
                                                                                                                      • NNeither Agree nor Disagree
                                                                                                                      • 228
                                                                                                                      • 228
                                                                                                                      • 44
                                                                                                                      • DDisagree
                                                                                                                      • 006
                                                                                                                      • 006
                                                                                                                      • 55
                                                                                                                      • HHighly Disagree
                                                                                                                      • 002
                                                                                                                      • 002
                                                                                                                      • Total
                                                                                                                      • 1100
                                                                                                                      • 1100
                                                                                                                      • SSI No
                                                                                                                      • WWelfare Facilities
                                                                                                                      • NNo of Respondents
                                                                                                                      • PPercentage
                                                                                                                      • 11
                                                                                                                      • HHighly satisfied
                                                                                                                      • 009
                                                                                                                      • 909
                                                                                                                      • 22
                                                                                                                      • SSatisfied
                                                                                                                      • 557
                                                                                                                      • 557
                                                                                                                      • 33
                                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                                      • 229
                                                                                                                      • 229
                                                                                                                      • 44
                                                                                                                      • DDissatisfied
                                                                                                                      • 505
                                                                                                                      • 005
                                                                                                                      • 55
                                                                                                                      • HHighly Dissatisfied
                                                                                                                      • 000
                                                                                                                      • 000
                                                                                                                      • Total
                                                                                                                      • 1100
                                                                                                                      • 1100
                                                                                                                        • SUMMARY
                                                                                                                        • RECOMMENDATIONS
                                                                                                                        • BIBLIOGRAPHY

                                                                                                                    58

                                                                                                                    REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP MANAGEMENT

                                                                                                                    Table 49 ndash To know the satisfaction of Respondents with their subordinates

                                                                                                                    Source survey data

                                                                                                                    Inference

                                                                                                                    From the above table it shows that 67 of the employees were satisfied with their subordinates

                                                                                                                    S

                                                                                                                    SI

                                                                                                                    No

                                                                                                                    S

                                                                                                                    Satisfaction with Subordinates

                                                                                                                    N

                                                                                                                    No of Respondents

                                                                                                                    P

                                                                                                                    Percentage

                                                                                                                    1

                                                                                                                    1

                                                                                                                    H

                                                                                                                    Highly satisfied

                                                                                                                    1

                                                                                                                    12

                                                                                                                    1

                                                                                                                    12

                                                                                                                    2

                                                                                                                    2

                                                                                                                    S

                                                                                                                    Satisfied

                                                                                                                    6

                                                                                                                    67

                                                                                                                    6

                                                                                                                    67

                                                                                                                    2

                                                                                                                    3

                                                                                                                    N

                                                                                                                    Neither Satisfied nor Dissatisfied

                                                                                                                    1

                                                                                                                    14

                                                                                                                    1

                                                                                                                    14

                                                                                                                    4

                                                                                                                    D

                                                                                                                    Dissatisfied

                                                                                                                    0

                                                                                                                    07

                                                                                                                    0

                                                                                                                    07

                                                                                                                    5

                                                                                                                    5

                                                                                                                    H

                                                                                                                    Highly Dissatisfied

                                                                                                                    0

                                                                                                                    00

                                                                                                                    0

                                                                                                                    00

                                                                                                                    Total 1

                                                                                                                    100

                                                                                                                    1

                                                                                                                    100

                                                                                                                    59

                                                                                                                    FIGURE 49

                                                                                                                    REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                                                                    60

                                                                                                                    Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                                                                    S

                                                                                                                    SI No

                                                                                                                    J

                                                                                                                    Job Satisfaction

                                                                                                                    N

                                                                                                                    No of Respondents

                                                                                                                    P

                                                                                                                    Percentage

                                                                                                                    1

                                                                                                                    1

                                                                                                                    H

                                                                                                                    Highly satisfied

                                                                                                                    2

                                                                                                                    22

                                                                                                                    2

                                                                                                                    22

                                                                                                                    2

                                                                                                                    2

                                                                                                                    S

                                                                                                                    Satisfied

                                                                                                                    5

                                                                                                                    56

                                                                                                                    5

                                                                                                                    56

                                                                                                                    3

                                                                                                                    3

                                                                                                                    N

                                                                                                                    Neither Satisfied nor Dissatisfied

                                                                                                                    1

                                                                                                                    16

                                                                                                                    1

                                                                                                                    16

                                                                                                                    4

                                                                                                                    4

                                                                                                                    D

                                                                                                                    Dissatisfied

                                                                                                                    0

                                                                                                                    07

                                                                                                                    0

                                                                                                                    07

                                                                                                                    5

                                                                                                                    5

                                                                                                                    H

                                                                                                                    Highly Dissatisfied

                                                                                                                    0

                                                                                                                    00

                                                                                                                    0

                                                                                                                    00

                                                                                                                    Total 1

                                                                                                                    100

                                                                                                                    1

                                                                                                                    100

                                                                                                                    Source survey dataInference

                                                                                                                    From the above table it shows that 56 of the employees were satisfied with their job

                                                                                                                    FIGURE 410

                                                                                                                    61

                                                                                                                    REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                                                                    Table 411 ndash To know whether there is any job pressure in their work

                                                                                                                    Source survey data

                                                                                                                    Inference

                                                                                                                    From the above table it shows that 72 of employees said there is job pressure in their work

                                                                                                                    FIGURE 411

                                                                                                                    REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                                                                    S

                                                                                                                    SI No

                                                                                                                    J

                                                                                                                    Job Pressure

                                                                                                                    N

                                                                                                                    No of Respondents

                                                                                                                    P

                                                                                                                    Percentage

                                                                                                                    1

                                                                                                                    1

                                                                                                                    Y

                                                                                                                    Yes

                                                                                                                    7

                                                                                                                    72

                                                                                                                    7

                                                                                                                    72

                                                                                                                    2

                                                                                                                    2

                                                                                                                    N

                                                                                                                    No

                                                                                                                    2

                                                                                                                    28

                                                                                                                    2

                                                                                                                    28

                                                                                                                    T

                                                                                                                    Total

                                                                                                                    1

                                                                                                                    100

                                                                                                                    1

                                                                                                                    100

                                                                                                                    62

                                                                                                                    Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                                                                    amp talents

                                                                                                                    S

                                                                                                                    SI No

                                                                                                                    D

                                                                                                                    Development of Skills and

                                                                                                                    Talents

                                                                                                                    N

                                                                                                                    No of Respondents

                                                                                                                    P

                                                                                                                    Percentage

                                                                                                                    1

                                                                                                                    1

                                                                                                                    H

                                                                                                                    Highly Agree

                                                                                                                    1

                                                                                                                    12

                                                                                                                    1

                                                                                                                    12

                                                                                                                    2

                                                                                                                    2

                                                                                                                    A

                                                                                                                    Agree

                                                                                                                    5

                                                                                                                    52

                                                                                                                    5

                                                                                                                    52

                                                                                                                    3

                                                                                                                    3

                                                                                                                    N

                                                                                                                    Neither Agree nor Disagree

                                                                                                                    2

                                                                                                                    28

                                                                                                                    2

                                                                                                                    28

                                                                                                                    4

                                                                                                                    4

                                                                                                                    D

                                                                                                                    Disagree

                                                                                                                    0

                                                                                                                    06

                                                                                                                    0

                                                                                                                    06

                                                                                                                    5

                                                                                                                    5

                                                                                                                    H

                                                                                                                    Highly Disagree

                                                                                                                    0

                                                                                                                    02

                                                                                                                    0

                                                                                                                    02

                                                                                                                    Total 1

                                                                                                                    100

                                                                                                                    1

                                                                                                                    100

                                                                                                                    Source survey data

                                                                                                                    Inference

                                                                                                                    From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                                                                    63

                                                                                                                    FIRGURE 412

                                                                                                                    REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                                                                    64

                                                                                                                    Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                                                                    S

                                                                                                                    SI No

                                                                                                                    W

                                                                                                                    Welfare Facilities

                                                                                                                    N

                                                                                                                    No of Respondents

                                                                                                                    P

                                                                                                                    Percentage

                                                                                                                    1

                                                                                                                    1

                                                                                                                    H

                                                                                                                    Highly satisfied

                                                                                                                    0

                                                                                                                    09

                                                                                                                    9

                                                                                                                    09

                                                                                                                    2

                                                                                                                    2

                                                                                                                    S

                                                                                                                    Satisfied

                                                                                                                    5

                                                                                                                    57

                                                                                                                    5

                                                                                                                    57

                                                                                                                    3

                                                                                                                    3

                                                                                                                    N

                                                                                                                    Neither Satisfied nor Dissatisfied

                                                                                                                    2

                                                                                                                    29

                                                                                                                    2

                                                                                                                    29

                                                                                                                    4

                                                                                                                    4

                                                                                                                    D

                                                                                                                    Dissatisfied

                                                                                                                    5

                                                                                                                    05

                                                                                                                    0

                                                                                                                    05

                                                                                                                    5

                                                                                                                    5

                                                                                                                    H

                                                                                                                    Highly Dissatisfied

                                                                                                                    0

                                                                                                                    00

                                                                                                                    0

                                                                                                                    00

                                                                                                                    Total 1

                                                                                                                    100

                                                                                                                    1

                                                                                                                    100

                                                                                                                    Source survey data

                                                                                                                    Inference

                                                                                                                    From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                                                                    FIGURE 413

                                                                                                                    REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                                                                    65

                                                                                                                    Table 414 ndash To know the employee satisfaction towards the salary

                                                                                                                    Source survey data

                                                                                                                    Inference

                                                                                                                    From the above table it shows that 67 of the employees were satisfied

                                                                                                                    with their salary

                                                                                                                    FIGURE 414

                                                                                                                    REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                                                                    S

                                                                                                                    SI No

                                                                                                                    P

                                                                                                                    Payment Satisfaction

                                                                                                                    N

                                                                                                                    No of Respondents

                                                                                                                    P

                                                                                                                    Percentage

                                                                                                                    1

                                                                                                                    1

                                                                                                                    Y

                                                                                                                    Yes

                                                                                                                    6

                                                                                                                    67

                                                                                                                    6

                                                                                                                    67

                                                                                                                    2

                                                                                                                    2

                                                                                                                    N

                                                                                                                    No

                                                                                                                    3

                                                                                                                    33

                                                                                                                    3

                                                                                                                    33

                                                                                                                    T

                                                                                                                    otal

                                                                                                                    1

                                                                                                                    100

                                                                                                                    1

                                                                                                                    100

                                                                                                                    66

                                                                                                                    Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                                                    Organisation

                                                                                                                    Source survey data

                                                                                                                    Inference

                                                                                                                    From the above table it shows that 59 of the employees were willing to

                                                                                                                    continue in this organisation

                                                                                                                    FIGURE 415

                                                                                                                    REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                                                    S

                                                                                                                    SI No

                                                                                                                    W

                                                                                                                    Willingness to Work

                                                                                                                    N

                                                                                                                    No of Respondents

                                                                                                                    P

                                                                                                                    Percentage

                                                                                                                    1

                                                                                                                    1

                                                                                                                    Y

                                                                                                                    Yes

                                                                                                                    5

                                                                                                                    59

                                                                                                                    5

                                                                                                                    59

                                                                                                                    2

                                                                                                                    2

                                                                                                                    N

                                                                                                                    No

                                                                                                                    4

                                                                                                                    41

                                                                                                                    4

                                                                                                                    41

                                                                                                                    T

                                                                                                                    Total

                                                                                                                    1

                                                                                                                    00

                                                                                                                    1

                                                                                                                    00

                                                                                                                    67

                                                                                                                    CHI-SQUARE METHOD

                                                                                                                    The chi square test is one of the simplest and most widely used non-

                                                                                                                    parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                                                    if categorical data shows dependency or the two classifications are independent It can

                                                                                                                    also be used to make comparisons between theoretical population and actual data

                                                                                                                    when categories are used

                                                                                                                    n

                                                                                                                    Chi square χsup2= sum (O-E) sup2 E

                                                                                                                    i =1

                                                                                                                    Where O= observed frequency

                                                                                                                    E= expected frequency

                                                                                                                    68

                                                                                                                    OBSERVED FREQUENCY

                                                                                                                    Table 419 shows the relationship between the department and the job satisfaction

                                                                                                                    Over All

                                                                                                                    Job

                                                                                                                    SatisfactionHighly

                                                                                                                    SatisfiedSatisfied

                                                                                                                    Neither

                                                                                                                    Satisfied nor

                                                                                                                    Dissatisfied

                                                                                                                    DissatisfiedHighly

                                                                                                                    Dissatisfied

                                                                                                                    Sub

                                                                                                                    Total

                                                                                                                    Mechanical 5 6 14 3 2 30

                                                                                                                    Electrical 6 8 6 3 2 25

                                                                                                                    Production 9 13 7 4 2 35

                                                                                                                    Others 2 3 2 2 1 10

                                                                                                                    Sub Total 22 30 29 12 7 100

                                                                                                                    69

                                                                                                                    EXPECTED FREQUENCY

                                                                                                                    Over All

                                                                                                                    Job

                                                                                                                    SatisfactionHighly

                                                                                                                    SatisfiedSatisfied

                                                                                                                    Neither

                                                                                                                    Satisfied nor

                                                                                                                    Dissatisfied

                                                                                                                    DissatisfiedHighly

                                                                                                                    Dissatisfied

                                                                                                                    Sub

                                                                                                                    Total

                                                                                                                    Mechanical 7 8 9 4 2 30

                                                                                                                    Electrical 5 8 7 3 2 25

                                                                                                                    Production 8 11 10 4 2 35

                                                                                                                    Others 2 3 3 1 1 10

                                                                                                                    Sub Total 22 30 29 12 7 100

                                                                                                                    Null Hypothesis (Ho)

                                                                                                                    There is no significant difference between the department and the job satisfaction

                                                                                                                    Alternative Hypothesis (Ho)

                                                                                                                    There is significant difference between the job satisfaction

                                                                                                                    Co Relation

                                                                                                                    70

                                                                                                                    Chapter-V

                                                                                                                    CONCLUSIONS AND

                                                                                                                    RECOMMENDATIONS

                                                                                                                    71

                                                                                                                    CONCLUSION

                                                                                                                    On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                                                    Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                                                    General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                                                    Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                                                    environment of the company is very healthy The visitors feel happy after the campus

                                                                                                                    Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                                                    indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                                                    building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                                                    Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                                                    its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                                                    position by channelising these internal accruals to fund its expansion programmes

                                                                                                                    Working results PTL has registered a handsome and constant growth in its profits because

                                                                                                                    of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                                                    company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                                                    However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                                                    velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                                                    72

                                                                                                                    SUMMARY

                                                                                                                    According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                                                    employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                                                    development and having a best friend at work

                                                                                                                    Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                                                    than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                                                    employees may just start whistling while they work It is up to me The corporate culture or

                                                                                                                    financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                                                    that is completely in your control

                                                                                                                    Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                                                    more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                                                    do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                                                    your job to bond your best people to your company through recognition And you also must help

                                                                                                                    direct and motivate your core performers

                                                                                                                    Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                                                    earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                                                    out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                                                    spend time with their kids) make the most of your formal service awards with some preparation

                                                                                                                    and a group presentation walk around your department every day and talk to your

                                                                                                                    people and thank them sincerely and often

                                                                                                                    73

                                                                                                                    Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                                                    You do great work actually can have the opposite effect and leave your employees wondering

                                                                                                                    Does he have any idea what I really do around here Specific praise links individual

                                                                                                                    accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                                                    customer complaint Great work As you know we value quick resolutions of problems as

                                                                                                                    one of our core strategies

                                                                                                                    Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                                                    college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                                                    your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                                                    high-impact performers report that they left their last job because No one ever asked me to

                                                                                                                    stay

                                                                                                                    Forget cash

                                                                                                                    Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                                                    offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                                                    work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                                                    recognized and involved they are much less likely to keep asking about money

                                                                                                                    Recognize

                                                                                                                    Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                                                    largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                                                    at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                                                    much too long to recognize and you probably are losing people you do not need to

                                                                                                                    74

                                                                                                                    Recognition works

                                                                                                                    Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                                    performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                                    ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                                    Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                                    Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                                    achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                                    their jobs again Chances are you will work together happily ever after

                                                                                                                    So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                                    organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                                    sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                                    and other moral value

                                                                                                                    75

                                                                                                                    RECOMMENDATIONS

                                                                                                                    PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                                    minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                                    will spread over more units thereby decreasing the per unit cost

                                                                                                                    PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                                    period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                                    equal as it will help in improving company liquidity

                                                                                                                    PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                                    business as it accounts very less as compare to other businesses of Philips

                                                                                                                    Another recommendation for Mohali plant is about the HR department that is they

                                                                                                                    should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                                    up to the profit of the company

                                                                                                                    76

                                                                                                                    BIBLIOGRAPHY

                                                                                                                    1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                                    2 Monthly Journals of Philips Electronics India Ltd

                                                                                                                    3 Authentic Leadership Medtronic CEO Bill George

                                                                                                                    4 wwwindiaphilipscom

                                                                                                                    5 wwwwikipediacom

                                                                                                                    6 httpwwwemployeecommitmentcom

                                                                                                                    7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                                    8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                                    9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                                    77

                                                                                                                    Questionnaire

                                                                                                                    Name __________________________________________________________

                                                                                                                    Age______________________________ Gender _______________________

                                                                                                                    Qualification _______________________ Contact No ___________________

                                                                                                                    Q1 In which department you are working

                                                                                                                    Electrical Production Mechanical Other

                                                                                                                    Q2 What is your working experience

                                                                                                                    gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                                    Q3 How You like the physical Working Environment of the organization

                                                                                                                    Excellent Good Fair Poor Very Poor

                                                                                                                    Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                    Q5 Are you satisfied with your work

                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                    Q6 Are you satisfied with the career development programe of the company

                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                    Q7 Is other staff of the organization is co-operative with you

                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                    Q8 Are you satisfied with top level management

                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                    78

                                                                                                                    Q9 Are you satisfied with your subordinates

                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                    Q10 Are you satisfied with the nature of the Job

                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                    Q11 Do you have any Job Pressure in work

                                                                                                                    Yes No

                                                                                                                    Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                    Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                    Q14 Are you satisfied towards your salary

                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                    Q15 Are you committed towards the organisation

                                                                                                                    Yes No

                                                                                                                    Signature

                                                                                                                    • SSI No
                                                                                                                    • DDepartment
                                                                                                                    • NNo of Respondents
                                                                                                                    • PPercentage
                                                                                                                    • 11
                                                                                                                    • MMechanical
                                                                                                                    • 330
                                                                                                                    • 330
                                                                                                                    • 22
                                                                                                                    • EElectrical
                                                                                                                    • 225
                                                                                                                    • 225
                                                                                                                    • 33
                                                                                                                    • PProduction
                                                                                                                    • 335
                                                                                                                    • 335
                                                                                                                    • 44
                                                                                                                    • OOthers
                                                                                                                    • 110
                                                                                                                    • 110
                                                                                                                    • TTotal
                                                                                                                    • 1100
                                                                                                                    • 1100
                                                                                                                    • SSI No
                                                                                                                    • WWork Experience
                                                                                                                    • NNo of Respondents
                                                                                                                    • PPercentage
                                                                                                                    • 11
                                                                                                                    • BBelow 2 years
                                                                                                                    • 133
                                                                                                                    • 113
                                                                                                                    • 22
                                                                                                                    • 2 2ndash 4 years
                                                                                                                    • 330
                                                                                                                    • 330
                                                                                                                    • 33
                                                                                                                    • 4 4ndash 6 years
                                                                                                                    • 334
                                                                                                                    • 334
                                                                                                                    • 44
                                                                                                                    • AAbove 6 years
                                                                                                                    • 223
                                                                                                                    • 223
                                                                                                                    • Total
                                                                                                                    • 1100
                                                                                                                    • 1100
                                                                                                                    • SSI No
                                                                                                                    • AAmount of Work
                                                                                                                    • NNo of Respondents
                                                                                                                    • PPercentage
                                                                                                                    • 11
                                                                                                                    • HHighly satisfied
                                                                                                                    • 220
                                                                                                                    • 220
                                                                                                                    • 22
                                                                                                                    • SSatisfied
                                                                                                                    • 445
                                                                                                                    • 445
                                                                                                                    • 33
                                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                                    • 112
                                                                                                                    • 112
                                                                                                                    • 44
                                                                                                                    • DDissatisfied
                                                                                                                    • 118
                                                                                                                    • 118
                                                                                                                    • 55
                                                                                                                    • HHighly Dissatisfied
                                                                                                                    • 006
                                                                                                                    • 006
                                                                                                                    • Total
                                                                                                                    • 1100
                                                                                                                    • 1100
                                                                                                                    • SSI No
                                                                                                                    • SSatisfaction with Subordinates
                                                                                                                    • NNo of Respondents
                                                                                                                    • PPercentage
                                                                                                                    • 11
                                                                                                                    • HHighly satisfied
                                                                                                                    • 112
                                                                                                                    • 112
                                                                                                                    • 22
                                                                                                                    • SSatisfied
                                                                                                                    • 667
                                                                                                                    • 667
                                                                                                                    • 23
                                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                                    • 114
                                                                                                                    • 114
                                                                                                                    • 4
                                                                                                                    • DDissatisfied
                                                                                                                    • 007
                                                                                                                    • 007
                                                                                                                    • 55
                                                                                                                    • HHighly Dissatisfied
                                                                                                                    • 0 00
                                                                                                                    • 000
                                                                                                                    • Total
                                                                                                                    • 1100
                                                                                                                    • 1100
                                                                                                                    • SSI No
                                                                                                                    • JJob Pressure
                                                                                                                    • NNo of Respondents
                                                                                                                    • PPercentage
                                                                                                                    • 11
                                                                                                                    • YYes
                                                                                                                    • 772
                                                                                                                    • 772
                                                                                                                    • 22
                                                                                                                    • NNo
                                                                                                                    • 228
                                                                                                                    • 228
                                                                                                                    • TTotal
                                                                                                                    • 1100
                                                                                                                    • 1100
                                                                                                                    • SSI No
                                                                                                                    • PPayment Satisfaction
                                                                                                                    • NNo of Respondents
                                                                                                                    • PPercentage
                                                                                                                    • 11
                                                                                                                    • YYes
                                                                                                                    • 667
                                                                                                                    • 667
                                                                                                                    • 22
                                                                                                                    • NNo
                                                                                                                    • 333
                                                                                                                    • 333
                                                                                                                    • Total
                                                                                                                    • 1100
                                                                                                                    • 1100
                                                                                                                    • SSI No
                                                                                                                    • WWillingness to Work
                                                                                                                    • NNo of Respondents
                                                                                                                    • PPercentage
                                                                                                                    • 11
                                                                                                                    • YYes
                                                                                                                    • 559
                                                                                                                    • 559
                                                                                                                    • 22
                                                                                                                    • NNo
                                                                                                                    • 441
                                                                                                                    • 441
                                                                                                                    • TTotal
                                                                                                                    • 100
                                                                                                                    • 100
                                                                                                                      • MISSION amp VISION
                                                                                                                      • Mission
                                                                                                                      • Vision
                                                                                                                      • Philips Electronics India Limited
                                                                                                                        • SSI No
                                                                                                                        • WWorking Environment
                                                                                                                        • NNo of Respondents
                                                                                                                        • PPercentage
                                                                                                                        • 11
                                                                                                                        • EExcellent
                                                                                                                        • 112
                                                                                                                        • 112
                                                                                                                        • 22
                                                                                                                        • GGood
                                                                                                                        • 557
                                                                                                                        • 557
                                                                                                                        • 33
                                                                                                                        • FFair
                                                                                                                        • 228
                                                                                                                        • 228
                                                                                                                        • 44
                                                                                                                        • PPoor
                                                                                                                        • 003
                                                                                                                        • 033
                                                                                                                        • 55
                                                                                                                        • VVery Poor
                                                                                                                        • 000
                                                                                                                        • 000
                                                                                                                        • TTotal
                                                                                                                        • 1100
                                                                                                                        • 1100
                                                                                                                        • SSI No
                                                                                                                        • NNon-Monitory Benefits offered to Employees
                                                                                                                        • NNo of Respondents
                                                                                                                        • PPercentage
                                                                                                                        • 11
                                                                                                                        • HHighly Satisfied
                                                                                                                        • 114
                                                                                                                        • 114
                                                                                                                        • 22
                                                                                                                        • SSatisfied
                                                                                                                        • 554
                                                                                                                        • 554
                                                                                                                        • 33
                                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                                        • 225
                                                                                                                        • 225
                                                                                                                        • 44
                                                                                                                        • DDissatisfied
                                                                                                                        • 005
                                                                                                                        • 005
                                                                                                                        • 55
                                                                                                                        • HHighly Dissatisfied
                                                                                                                        • 002
                                                                                                                        • 002
                                                                                                                        • Total
                                                                                                                        • 1100
                                                                                                                        • 1100
                                                                                                                        • SSI No
                                                                                                                        • CCareer Development
                                                                                                                        • NNo of Respondents
                                                                                                                        • PPercentage
                                                                                                                        • HHighly satisfied
                                                                                                                        • 112
                                                                                                                        • 112
                                                                                                                        • SSatisfied
                                                                                                                        • 556
                                                                                                                        • 556
                                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                                        • 222
                                                                                                                        • 222
                                                                                                                        • DDissatisfied
                                                                                                                        • 110
                                                                                                                        • 110
                                                                                                                        • HHighly Dissatisfied
                                                                                                                        • 000
                                                                                                                        • 000
                                                                                                                        • Total
                                                                                                                        • 1100
                                                                                                                        • 1100
                                                                                                                        • SSI No
                                                                                                                        • CCo-operation of Workers
                                                                                                                        • NNo of Respondents
                                                                                                                        • PPercentage
                                                                                                                        • 11
                                                                                                                        • HHighly satisfied
                                                                                                                        • 220
                                                                                                                        • 220
                                                                                                                        • 22
                                                                                                                        • SSatisfied
                                                                                                                        • 666
                                                                                                                        • 666
                                                                                                                        • 33
                                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                                        • 111
                                                                                                                        • 111
                                                                                                                        • 44
                                                                                                                        • DDissatisfied
                                                                                                                        • 003
                                                                                                                        • 003
                                                                                                                        • 55
                                                                                                                        • HHighly Dissatisfied
                                                                                                                        • 000
                                                                                                                        • 000
                                                                                                                        • Total
                                                                                                                        • 1100
                                                                                                                        • 1100
                                                                                                                        • SSI No
                                                                                                                        • SSatisfaction with Top Management
                                                                                                                        • NNo of Respondents
                                                                                                                        • PPercentage
                                                                                                                        • 11
                                                                                                                        • HHighly satisfied
                                                                                                                        • 226
                                                                                                                        • 226
                                                                                                                        • 22
                                                                                                                        • SSatisfied
                                                                                                                        • 551
                                                                                                                        • 551
                                                                                                                        • 33
                                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                                        • 117
                                                                                                                        • 117
                                                                                                                        • 44
                                                                                                                        • DDissatisfied
                                                                                                                        • 006
                                                                                                                        • 006
                                                                                                                        • 55
                                                                                                                        • HHighly dissatisfied
                                                                                                                        • 000
                                                                                                                        • 000
                                                                                                                        • Total
                                                                                                                        • 1100
                                                                                                                        • 1100
                                                                                                                        • SSI No
                                                                                                                        • JJob Satisfaction
                                                                                                                        • NNo of Respondents
                                                                                                                        • PPercentage
                                                                                                                        • 11
                                                                                                                        • HHighly satisfied
                                                                                                                        • 222
                                                                                                                        • 222
                                                                                                                        • 22
                                                                                                                        • SSatisfied
                                                                                                                        • 556
                                                                                                                        • 556
                                                                                                                        • 33
                                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                                        • 116
                                                                                                                        • 116
                                                                                                                        • 44
                                                                                                                        • DDissatisfied
                                                                                                                        • 007
                                                                                                                        • 007
                                                                                                                        • 55
                                                                                                                        • HHighly Dissatisfied
                                                                                                                        • 000
                                                                                                                        • 000
                                                                                                                        • Total
                                                                                                                        • 1100
                                                                                                                        • 1100
                                                                                                                        • SSI No
                                                                                                                        • DDevelopment of Skills and Talents
                                                                                                                        • NNo of Respondents
                                                                                                                        • PPercentage
                                                                                                                        • 1 1
                                                                                                                        • HHighly Agree
                                                                                                                        • 112
                                                                                                                        • 112
                                                                                                                        • 22
                                                                                                                        • AAgree
                                                                                                                        • 552
                                                                                                                        • 552
                                                                                                                        • 33
                                                                                                                        • NNeither Agree nor Disagree
                                                                                                                        • 228
                                                                                                                        • 228
                                                                                                                        • 44
                                                                                                                        • DDisagree
                                                                                                                        • 006
                                                                                                                        • 006
                                                                                                                        • 55
                                                                                                                        • HHighly Disagree
                                                                                                                        • 002
                                                                                                                        • 002
                                                                                                                        • Total
                                                                                                                        • 1100
                                                                                                                        • 1100
                                                                                                                        • SSI No
                                                                                                                        • WWelfare Facilities
                                                                                                                        • NNo of Respondents
                                                                                                                        • PPercentage
                                                                                                                        • 11
                                                                                                                        • HHighly satisfied
                                                                                                                        • 009
                                                                                                                        • 909
                                                                                                                        • 22
                                                                                                                        • SSatisfied
                                                                                                                        • 557
                                                                                                                        • 557
                                                                                                                        • 33
                                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                                        • 229
                                                                                                                        • 229
                                                                                                                        • 44
                                                                                                                        • DDissatisfied
                                                                                                                        • 505
                                                                                                                        • 005
                                                                                                                        • 55
                                                                                                                        • HHighly Dissatisfied
                                                                                                                        • 000
                                                                                                                        • 000
                                                                                                                        • Total
                                                                                                                        • 1100
                                                                                                                        • 1100
                                                                                                                          • SUMMARY
                                                                                                                          • RECOMMENDATIONS
                                                                                                                          • BIBLIOGRAPHY

                                                                                                                      59

                                                                                                                      FIGURE 49

                                                                                                                      REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR SUBORDINATES

                                                                                                                      60

                                                                                                                      Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                                                                      S

                                                                                                                      SI No

                                                                                                                      J

                                                                                                                      Job Satisfaction

                                                                                                                      N

                                                                                                                      No of Respondents

                                                                                                                      P

                                                                                                                      Percentage

                                                                                                                      1

                                                                                                                      1

                                                                                                                      H

                                                                                                                      Highly satisfied

                                                                                                                      2

                                                                                                                      22

                                                                                                                      2

                                                                                                                      22

                                                                                                                      2

                                                                                                                      2

                                                                                                                      S

                                                                                                                      Satisfied

                                                                                                                      5

                                                                                                                      56

                                                                                                                      5

                                                                                                                      56

                                                                                                                      3

                                                                                                                      3

                                                                                                                      N

                                                                                                                      Neither Satisfied nor Dissatisfied

                                                                                                                      1

                                                                                                                      16

                                                                                                                      1

                                                                                                                      16

                                                                                                                      4

                                                                                                                      4

                                                                                                                      D

                                                                                                                      Dissatisfied

                                                                                                                      0

                                                                                                                      07

                                                                                                                      0

                                                                                                                      07

                                                                                                                      5

                                                                                                                      5

                                                                                                                      H

                                                                                                                      Highly Dissatisfied

                                                                                                                      0

                                                                                                                      00

                                                                                                                      0

                                                                                                                      00

                                                                                                                      Total 1

                                                                                                                      100

                                                                                                                      1

                                                                                                                      100

                                                                                                                      Source survey dataInference

                                                                                                                      From the above table it shows that 56 of the employees were satisfied with their job

                                                                                                                      FIGURE 410

                                                                                                                      61

                                                                                                                      REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                                                                      Table 411 ndash To know whether there is any job pressure in their work

                                                                                                                      Source survey data

                                                                                                                      Inference

                                                                                                                      From the above table it shows that 72 of employees said there is job pressure in their work

                                                                                                                      FIGURE 411

                                                                                                                      REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                                                                      S

                                                                                                                      SI No

                                                                                                                      J

                                                                                                                      Job Pressure

                                                                                                                      N

                                                                                                                      No of Respondents

                                                                                                                      P

                                                                                                                      Percentage

                                                                                                                      1

                                                                                                                      1

                                                                                                                      Y

                                                                                                                      Yes

                                                                                                                      7

                                                                                                                      72

                                                                                                                      7

                                                                                                                      72

                                                                                                                      2

                                                                                                                      2

                                                                                                                      N

                                                                                                                      No

                                                                                                                      2

                                                                                                                      28

                                                                                                                      2

                                                                                                                      28

                                                                                                                      T

                                                                                                                      Total

                                                                                                                      1

                                                                                                                      100

                                                                                                                      1

                                                                                                                      100

                                                                                                                      62

                                                                                                                      Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                                                                      amp talents

                                                                                                                      S

                                                                                                                      SI No

                                                                                                                      D

                                                                                                                      Development of Skills and

                                                                                                                      Talents

                                                                                                                      N

                                                                                                                      No of Respondents

                                                                                                                      P

                                                                                                                      Percentage

                                                                                                                      1

                                                                                                                      1

                                                                                                                      H

                                                                                                                      Highly Agree

                                                                                                                      1

                                                                                                                      12

                                                                                                                      1

                                                                                                                      12

                                                                                                                      2

                                                                                                                      2

                                                                                                                      A

                                                                                                                      Agree

                                                                                                                      5

                                                                                                                      52

                                                                                                                      5

                                                                                                                      52

                                                                                                                      3

                                                                                                                      3

                                                                                                                      N

                                                                                                                      Neither Agree nor Disagree

                                                                                                                      2

                                                                                                                      28

                                                                                                                      2

                                                                                                                      28

                                                                                                                      4

                                                                                                                      4

                                                                                                                      D

                                                                                                                      Disagree

                                                                                                                      0

                                                                                                                      06

                                                                                                                      0

                                                                                                                      06

                                                                                                                      5

                                                                                                                      5

                                                                                                                      H

                                                                                                                      Highly Disagree

                                                                                                                      0

                                                                                                                      02

                                                                                                                      0

                                                                                                                      02

                                                                                                                      Total 1

                                                                                                                      100

                                                                                                                      1

                                                                                                                      100

                                                                                                                      Source survey data

                                                                                                                      Inference

                                                                                                                      From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                                                                      63

                                                                                                                      FIRGURE 412

                                                                                                                      REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                                                                      64

                                                                                                                      Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                                                                      S

                                                                                                                      SI No

                                                                                                                      W

                                                                                                                      Welfare Facilities

                                                                                                                      N

                                                                                                                      No of Respondents

                                                                                                                      P

                                                                                                                      Percentage

                                                                                                                      1

                                                                                                                      1

                                                                                                                      H

                                                                                                                      Highly satisfied

                                                                                                                      0

                                                                                                                      09

                                                                                                                      9

                                                                                                                      09

                                                                                                                      2

                                                                                                                      2

                                                                                                                      S

                                                                                                                      Satisfied

                                                                                                                      5

                                                                                                                      57

                                                                                                                      5

                                                                                                                      57

                                                                                                                      3

                                                                                                                      3

                                                                                                                      N

                                                                                                                      Neither Satisfied nor Dissatisfied

                                                                                                                      2

                                                                                                                      29

                                                                                                                      2

                                                                                                                      29

                                                                                                                      4

                                                                                                                      4

                                                                                                                      D

                                                                                                                      Dissatisfied

                                                                                                                      5

                                                                                                                      05

                                                                                                                      0

                                                                                                                      05

                                                                                                                      5

                                                                                                                      5

                                                                                                                      H

                                                                                                                      Highly Dissatisfied

                                                                                                                      0

                                                                                                                      00

                                                                                                                      0

                                                                                                                      00

                                                                                                                      Total 1

                                                                                                                      100

                                                                                                                      1

                                                                                                                      100

                                                                                                                      Source survey data

                                                                                                                      Inference

                                                                                                                      From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                                                                      FIGURE 413

                                                                                                                      REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                                                                      65

                                                                                                                      Table 414 ndash To know the employee satisfaction towards the salary

                                                                                                                      Source survey data

                                                                                                                      Inference

                                                                                                                      From the above table it shows that 67 of the employees were satisfied

                                                                                                                      with their salary

                                                                                                                      FIGURE 414

                                                                                                                      REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                                                                      S

                                                                                                                      SI No

                                                                                                                      P

                                                                                                                      Payment Satisfaction

                                                                                                                      N

                                                                                                                      No of Respondents

                                                                                                                      P

                                                                                                                      Percentage

                                                                                                                      1

                                                                                                                      1

                                                                                                                      Y

                                                                                                                      Yes

                                                                                                                      6

                                                                                                                      67

                                                                                                                      6

                                                                                                                      67

                                                                                                                      2

                                                                                                                      2

                                                                                                                      N

                                                                                                                      No

                                                                                                                      3

                                                                                                                      33

                                                                                                                      3

                                                                                                                      33

                                                                                                                      T

                                                                                                                      otal

                                                                                                                      1

                                                                                                                      100

                                                                                                                      1

                                                                                                                      100

                                                                                                                      66

                                                                                                                      Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                                                      Organisation

                                                                                                                      Source survey data

                                                                                                                      Inference

                                                                                                                      From the above table it shows that 59 of the employees were willing to

                                                                                                                      continue in this organisation

                                                                                                                      FIGURE 415

                                                                                                                      REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                                                      S

                                                                                                                      SI No

                                                                                                                      W

                                                                                                                      Willingness to Work

                                                                                                                      N

                                                                                                                      No of Respondents

                                                                                                                      P

                                                                                                                      Percentage

                                                                                                                      1

                                                                                                                      1

                                                                                                                      Y

                                                                                                                      Yes

                                                                                                                      5

                                                                                                                      59

                                                                                                                      5

                                                                                                                      59

                                                                                                                      2

                                                                                                                      2

                                                                                                                      N

                                                                                                                      No

                                                                                                                      4

                                                                                                                      41

                                                                                                                      4

                                                                                                                      41

                                                                                                                      T

                                                                                                                      Total

                                                                                                                      1

                                                                                                                      00

                                                                                                                      1

                                                                                                                      00

                                                                                                                      67

                                                                                                                      CHI-SQUARE METHOD

                                                                                                                      The chi square test is one of the simplest and most widely used non-

                                                                                                                      parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                                                      if categorical data shows dependency or the two classifications are independent It can

                                                                                                                      also be used to make comparisons between theoretical population and actual data

                                                                                                                      when categories are used

                                                                                                                      n

                                                                                                                      Chi square χsup2= sum (O-E) sup2 E

                                                                                                                      i =1

                                                                                                                      Where O= observed frequency

                                                                                                                      E= expected frequency

                                                                                                                      68

                                                                                                                      OBSERVED FREQUENCY

                                                                                                                      Table 419 shows the relationship between the department and the job satisfaction

                                                                                                                      Over All

                                                                                                                      Job

                                                                                                                      SatisfactionHighly

                                                                                                                      SatisfiedSatisfied

                                                                                                                      Neither

                                                                                                                      Satisfied nor

                                                                                                                      Dissatisfied

                                                                                                                      DissatisfiedHighly

                                                                                                                      Dissatisfied

                                                                                                                      Sub

                                                                                                                      Total

                                                                                                                      Mechanical 5 6 14 3 2 30

                                                                                                                      Electrical 6 8 6 3 2 25

                                                                                                                      Production 9 13 7 4 2 35

                                                                                                                      Others 2 3 2 2 1 10

                                                                                                                      Sub Total 22 30 29 12 7 100

                                                                                                                      69

                                                                                                                      EXPECTED FREQUENCY

                                                                                                                      Over All

                                                                                                                      Job

                                                                                                                      SatisfactionHighly

                                                                                                                      SatisfiedSatisfied

                                                                                                                      Neither

                                                                                                                      Satisfied nor

                                                                                                                      Dissatisfied

                                                                                                                      DissatisfiedHighly

                                                                                                                      Dissatisfied

                                                                                                                      Sub

                                                                                                                      Total

                                                                                                                      Mechanical 7 8 9 4 2 30

                                                                                                                      Electrical 5 8 7 3 2 25

                                                                                                                      Production 8 11 10 4 2 35

                                                                                                                      Others 2 3 3 1 1 10

                                                                                                                      Sub Total 22 30 29 12 7 100

                                                                                                                      Null Hypothesis (Ho)

                                                                                                                      There is no significant difference between the department and the job satisfaction

                                                                                                                      Alternative Hypothesis (Ho)

                                                                                                                      There is significant difference between the job satisfaction

                                                                                                                      Co Relation

                                                                                                                      70

                                                                                                                      Chapter-V

                                                                                                                      CONCLUSIONS AND

                                                                                                                      RECOMMENDATIONS

                                                                                                                      71

                                                                                                                      CONCLUSION

                                                                                                                      On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                                                      Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                                                      General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                                                      Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                                                      environment of the company is very healthy The visitors feel happy after the campus

                                                                                                                      Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                                                      indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                                                      building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                                                      Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                                                      its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                                                      position by channelising these internal accruals to fund its expansion programmes

                                                                                                                      Working results PTL has registered a handsome and constant growth in its profits because

                                                                                                                      of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                                                      company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                                                      However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                                                      velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                                                      72

                                                                                                                      SUMMARY

                                                                                                                      According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                                                      employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                                                      development and having a best friend at work

                                                                                                                      Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                                                      than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                                                      employees may just start whistling while they work It is up to me The corporate culture or

                                                                                                                      financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                                                      that is completely in your control

                                                                                                                      Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                                                      more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                                                      do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                                                      your job to bond your best people to your company through recognition And you also must help

                                                                                                                      direct and motivate your core performers

                                                                                                                      Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                                                      earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                                                      out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                                                      spend time with their kids) make the most of your formal service awards with some preparation

                                                                                                                      and a group presentation walk around your department every day and talk to your

                                                                                                                      people and thank them sincerely and often

                                                                                                                      73

                                                                                                                      Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                                                      You do great work actually can have the opposite effect and leave your employees wondering

                                                                                                                      Does he have any idea what I really do around here Specific praise links individual

                                                                                                                      accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                                                      customer complaint Great work As you know we value quick resolutions of problems as

                                                                                                                      one of our core strategies

                                                                                                                      Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                                                      college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                                                      your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                                                      high-impact performers report that they left their last job because No one ever asked me to

                                                                                                                      stay

                                                                                                                      Forget cash

                                                                                                                      Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                                                      offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                                                      work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                                                      recognized and involved they are much less likely to keep asking about money

                                                                                                                      Recognize

                                                                                                                      Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                                                      largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                                                      at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                                                      much too long to recognize and you probably are losing people you do not need to

                                                                                                                      74

                                                                                                                      Recognition works

                                                                                                                      Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                                      performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                                      ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                                      Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                                      Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                                      achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                                      their jobs again Chances are you will work together happily ever after

                                                                                                                      So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                                      organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                                      sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                                      and other moral value

                                                                                                                      75

                                                                                                                      RECOMMENDATIONS

                                                                                                                      PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                                      minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                                      will spread over more units thereby decreasing the per unit cost

                                                                                                                      PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                                      period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                                      equal as it will help in improving company liquidity

                                                                                                                      PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                                      business as it accounts very less as compare to other businesses of Philips

                                                                                                                      Another recommendation for Mohali plant is about the HR department that is they

                                                                                                                      should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                                      up to the profit of the company

                                                                                                                      76

                                                                                                                      BIBLIOGRAPHY

                                                                                                                      1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                                      2 Monthly Journals of Philips Electronics India Ltd

                                                                                                                      3 Authentic Leadership Medtronic CEO Bill George

                                                                                                                      4 wwwindiaphilipscom

                                                                                                                      5 wwwwikipediacom

                                                                                                                      6 httpwwwemployeecommitmentcom

                                                                                                                      7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                                      8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                                      9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                                      77

                                                                                                                      Questionnaire

                                                                                                                      Name __________________________________________________________

                                                                                                                      Age______________________________ Gender _______________________

                                                                                                                      Qualification _______________________ Contact No ___________________

                                                                                                                      Q1 In which department you are working

                                                                                                                      Electrical Production Mechanical Other

                                                                                                                      Q2 What is your working experience

                                                                                                                      gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                                      Q3 How You like the physical Working Environment of the organization

                                                                                                                      Excellent Good Fair Poor Very Poor

                                                                                                                      Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                      Q5 Are you satisfied with your work

                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                      Q6 Are you satisfied with the career development programe of the company

                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                      Q7 Is other staff of the organization is co-operative with you

                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                      Q8 Are you satisfied with top level management

                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                      78

                                                                                                                      Q9 Are you satisfied with your subordinates

                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                      Q10 Are you satisfied with the nature of the Job

                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                      Q11 Do you have any Job Pressure in work

                                                                                                                      Yes No

                                                                                                                      Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                      Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                      Q14 Are you satisfied towards your salary

                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                      Q15 Are you committed towards the organisation

                                                                                                                      Yes No

                                                                                                                      Signature

                                                                                                                      • SSI No
                                                                                                                      • DDepartment
                                                                                                                      • NNo of Respondents
                                                                                                                      • PPercentage
                                                                                                                      • 11
                                                                                                                      • MMechanical
                                                                                                                      • 330
                                                                                                                      • 330
                                                                                                                      • 22
                                                                                                                      • EElectrical
                                                                                                                      • 225
                                                                                                                      • 225
                                                                                                                      • 33
                                                                                                                      • PProduction
                                                                                                                      • 335
                                                                                                                      • 335
                                                                                                                      • 44
                                                                                                                      • OOthers
                                                                                                                      • 110
                                                                                                                      • 110
                                                                                                                      • TTotal
                                                                                                                      • 1100
                                                                                                                      • 1100
                                                                                                                      • SSI No
                                                                                                                      • WWork Experience
                                                                                                                      • NNo of Respondents
                                                                                                                      • PPercentage
                                                                                                                      • 11
                                                                                                                      • BBelow 2 years
                                                                                                                      • 133
                                                                                                                      • 113
                                                                                                                      • 22
                                                                                                                      • 2 2ndash 4 years
                                                                                                                      • 330
                                                                                                                      • 330
                                                                                                                      • 33
                                                                                                                      • 4 4ndash 6 years
                                                                                                                      • 334
                                                                                                                      • 334
                                                                                                                      • 44
                                                                                                                      • AAbove 6 years
                                                                                                                      • 223
                                                                                                                      • 223
                                                                                                                      • Total
                                                                                                                      • 1100
                                                                                                                      • 1100
                                                                                                                      • SSI No
                                                                                                                      • AAmount of Work
                                                                                                                      • NNo of Respondents
                                                                                                                      • PPercentage
                                                                                                                      • 11
                                                                                                                      • HHighly satisfied
                                                                                                                      • 220
                                                                                                                      • 220
                                                                                                                      • 22
                                                                                                                      • SSatisfied
                                                                                                                      • 445
                                                                                                                      • 445
                                                                                                                      • 33
                                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                                      • 112
                                                                                                                      • 112
                                                                                                                      • 44
                                                                                                                      • DDissatisfied
                                                                                                                      • 118
                                                                                                                      • 118
                                                                                                                      • 55
                                                                                                                      • HHighly Dissatisfied
                                                                                                                      • 006
                                                                                                                      • 006
                                                                                                                      • Total
                                                                                                                      • 1100
                                                                                                                      • 1100
                                                                                                                      • SSI No
                                                                                                                      • SSatisfaction with Subordinates
                                                                                                                      • NNo of Respondents
                                                                                                                      • PPercentage
                                                                                                                      • 11
                                                                                                                      • HHighly satisfied
                                                                                                                      • 112
                                                                                                                      • 112
                                                                                                                      • 22
                                                                                                                      • SSatisfied
                                                                                                                      • 667
                                                                                                                      • 667
                                                                                                                      • 23
                                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                                      • 114
                                                                                                                      • 114
                                                                                                                      • 4
                                                                                                                      • DDissatisfied
                                                                                                                      • 007
                                                                                                                      • 007
                                                                                                                      • 55
                                                                                                                      • HHighly Dissatisfied
                                                                                                                      • 0 00
                                                                                                                      • 000
                                                                                                                      • Total
                                                                                                                      • 1100
                                                                                                                      • 1100
                                                                                                                      • SSI No
                                                                                                                      • JJob Pressure
                                                                                                                      • NNo of Respondents
                                                                                                                      • PPercentage
                                                                                                                      • 11
                                                                                                                      • YYes
                                                                                                                      • 772
                                                                                                                      • 772
                                                                                                                      • 22
                                                                                                                      • NNo
                                                                                                                      • 228
                                                                                                                      • 228
                                                                                                                      • TTotal
                                                                                                                      • 1100
                                                                                                                      • 1100
                                                                                                                      • SSI No
                                                                                                                      • PPayment Satisfaction
                                                                                                                      • NNo of Respondents
                                                                                                                      • PPercentage
                                                                                                                      • 11
                                                                                                                      • YYes
                                                                                                                      • 667
                                                                                                                      • 667
                                                                                                                      • 22
                                                                                                                      • NNo
                                                                                                                      • 333
                                                                                                                      • 333
                                                                                                                      • Total
                                                                                                                      • 1100
                                                                                                                      • 1100
                                                                                                                      • SSI No
                                                                                                                      • WWillingness to Work
                                                                                                                      • NNo of Respondents
                                                                                                                      • PPercentage
                                                                                                                      • 11
                                                                                                                      • YYes
                                                                                                                      • 559
                                                                                                                      • 559
                                                                                                                      • 22
                                                                                                                      • NNo
                                                                                                                      • 441
                                                                                                                      • 441
                                                                                                                      • TTotal
                                                                                                                      • 100
                                                                                                                      • 100
                                                                                                                        • MISSION amp VISION
                                                                                                                        • Mission
                                                                                                                        • Vision
                                                                                                                        • Philips Electronics India Limited
                                                                                                                          • SSI No
                                                                                                                          • WWorking Environment
                                                                                                                          • NNo of Respondents
                                                                                                                          • PPercentage
                                                                                                                          • 11
                                                                                                                          • EExcellent
                                                                                                                          • 112
                                                                                                                          • 112
                                                                                                                          • 22
                                                                                                                          • GGood
                                                                                                                          • 557
                                                                                                                          • 557
                                                                                                                          • 33
                                                                                                                          • FFair
                                                                                                                          • 228
                                                                                                                          • 228
                                                                                                                          • 44
                                                                                                                          • PPoor
                                                                                                                          • 003
                                                                                                                          • 033
                                                                                                                          • 55
                                                                                                                          • VVery Poor
                                                                                                                          • 000
                                                                                                                          • 000
                                                                                                                          • TTotal
                                                                                                                          • 1100
                                                                                                                          • 1100
                                                                                                                          • SSI No
                                                                                                                          • NNon-Monitory Benefits offered to Employees
                                                                                                                          • NNo of Respondents
                                                                                                                          • PPercentage
                                                                                                                          • 11
                                                                                                                          • HHighly Satisfied
                                                                                                                          • 114
                                                                                                                          • 114
                                                                                                                          • 22
                                                                                                                          • SSatisfied
                                                                                                                          • 554
                                                                                                                          • 554
                                                                                                                          • 33
                                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                                          • 225
                                                                                                                          • 225
                                                                                                                          • 44
                                                                                                                          • DDissatisfied
                                                                                                                          • 005
                                                                                                                          • 005
                                                                                                                          • 55
                                                                                                                          • HHighly Dissatisfied
                                                                                                                          • 002
                                                                                                                          • 002
                                                                                                                          • Total
                                                                                                                          • 1100
                                                                                                                          • 1100
                                                                                                                          • SSI No
                                                                                                                          • CCareer Development
                                                                                                                          • NNo of Respondents
                                                                                                                          • PPercentage
                                                                                                                          • HHighly satisfied
                                                                                                                          • 112
                                                                                                                          • 112
                                                                                                                          • SSatisfied
                                                                                                                          • 556
                                                                                                                          • 556
                                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                                          • 222
                                                                                                                          • 222
                                                                                                                          • DDissatisfied
                                                                                                                          • 110
                                                                                                                          • 110
                                                                                                                          • HHighly Dissatisfied
                                                                                                                          • 000
                                                                                                                          • 000
                                                                                                                          • Total
                                                                                                                          • 1100
                                                                                                                          • 1100
                                                                                                                          • SSI No
                                                                                                                          • CCo-operation of Workers
                                                                                                                          • NNo of Respondents
                                                                                                                          • PPercentage
                                                                                                                          • 11
                                                                                                                          • HHighly satisfied
                                                                                                                          • 220
                                                                                                                          • 220
                                                                                                                          • 22
                                                                                                                          • SSatisfied
                                                                                                                          • 666
                                                                                                                          • 666
                                                                                                                          • 33
                                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                                          • 111
                                                                                                                          • 111
                                                                                                                          • 44
                                                                                                                          • DDissatisfied
                                                                                                                          • 003
                                                                                                                          • 003
                                                                                                                          • 55
                                                                                                                          • HHighly Dissatisfied
                                                                                                                          • 000
                                                                                                                          • 000
                                                                                                                          • Total
                                                                                                                          • 1100
                                                                                                                          • 1100
                                                                                                                          • SSI No
                                                                                                                          • SSatisfaction with Top Management
                                                                                                                          • NNo of Respondents
                                                                                                                          • PPercentage
                                                                                                                          • 11
                                                                                                                          • HHighly satisfied
                                                                                                                          • 226
                                                                                                                          • 226
                                                                                                                          • 22
                                                                                                                          • SSatisfied
                                                                                                                          • 551
                                                                                                                          • 551
                                                                                                                          • 33
                                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                                          • 117
                                                                                                                          • 117
                                                                                                                          • 44
                                                                                                                          • DDissatisfied
                                                                                                                          • 006
                                                                                                                          • 006
                                                                                                                          • 55
                                                                                                                          • HHighly dissatisfied
                                                                                                                          • 000
                                                                                                                          • 000
                                                                                                                          • Total
                                                                                                                          • 1100
                                                                                                                          • 1100
                                                                                                                          • SSI No
                                                                                                                          • JJob Satisfaction
                                                                                                                          • NNo of Respondents
                                                                                                                          • PPercentage
                                                                                                                          • 11
                                                                                                                          • HHighly satisfied
                                                                                                                          • 222
                                                                                                                          • 222
                                                                                                                          • 22
                                                                                                                          • SSatisfied
                                                                                                                          • 556
                                                                                                                          • 556
                                                                                                                          • 33
                                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                                          • 116
                                                                                                                          • 116
                                                                                                                          • 44
                                                                                                                          • DDissatisfied
                                                                                                                          • 007
                                                                                                                          • 007
                                                                                                                          • 55
                                                                                                                          • HHighly Dissatisfied
                                                                                                                          • 000
                                                                                                                          • 000
                                                                                                                          • Total
                                                                                                                          • 1100
                                                                                                                          • 1100
                                                                                                                          • SSI No
                                                                                                                          • DDevelopment of Skills and Talents
                                                                                                                          • NNo of Respondents
                                                                                                                          • PPercentage
                                                                                                                          • 1 1
                                                                                                                          • HHighly Agree
                                                                                                                          • 112
                                                                                                                          • 112
                                                                                                                          • 22
                                                                                                                          • AAgree
                                                                                                                          • 552
                                                                                                                          • 552
                                                                                                                          • 33
                                                                                                                          • NNeither Agree nor Disagree
                                                                                                                          • 228
                                                                                                                          • 228
                                                                                                                          • 44
                                                                                                                          • DDisagree
                                                                                                                          • 006
                                                                                                                          • 006
                                                                                                                          • 55
                                                                                                                          • HHighly Disagree
                                                                                                                          • 002
                                                                                                                          • 002
                                                                                                                          • Total
                                                                                                                          • 1100
                                                                                                                          • 1100
                                                                                                                          • SSI No
                                                                                                                          • WWelfare Facilities
                                                                                                                          • NNo of Respondents
                                                                                                                          • PPercentage
                                                                                                                          • 11
                                                                                                                          • HHighly satisfied
                                                                                                                          • 009
                                                                                                                          • 909
                                                                                                                          • 22
                                                                                                                          • SSatisfied
                                                                                                                          • 557
                                                                                                                          • 557
                                                                                                                          • 33
                                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                                          • 229
                                                                                                                          • 229
                                                                                                                          • 44
                                                                                                                          • DDissatisfied
                                                                                                                          • 505
                                                                                                                          • 005
                                                                                                                          • 55
                                                                                                                          • HHighly Dissatisfied
                                                                                                                          • 000
                                                                                                                          • 000
                                                                                                                          • Total
                                                                                                                          • 1100
                                                                                                                          • 1100
                                                                                                                            • SUMMARY
                                                                                                                            • RECOMMENDATIONS
                                                                                                                            • BIBLIOGRAPHY

                                                                                                                        60

                                                                                                                        Table 410 ndash To know the level of satisfaction regarding nature of job

                                                                                                                        S

                                                                                                                        SI No

                                                                                                                        J

                                                                                                                        Job Satisfaction

                                                                                                                        N

                                                                                                                        No of Respondents

                                                                                                                        P

                                                                                                                        Percentage

                                                                                                                        1

                                                                                                                        1

                                                                                                                        H

                                                                                                                        Highly satisfied

                                                                                                                        2

                                                                                                                        22

                                                                                                                        2

                                                                                                                        22

                                                                                                                        2

                                                                                                                        2

                                                                                                                        S

                                                                                                                        Satisfied

                                                                                                                        5

                                                                                                                        56

                                                                                                                        5

                                                                                                                        56

                                                                                                                        3

                                                                                                                        3

                                                                                                                        N

                                                                                                                        Neither Satisfied nor Dissatisfied

                                                                                                                        1

                                                                                                                        16

                                                                                                                        1

                                                                                                                        16

                                                                                                                        4

                                                                                                                        4

                                                                                                                        D

                                                                                                                        Dissatisfied

                                                                                                                        0

                                                                                                                        07

                                                                                                                        0

                                                                                                                        07

                                                                                                                        5

                                                                                                                        5

                                                                                                                        H

                                                                                                                        Highly Dissatisfied

                                                                                                                        0

                                                                                                                        00

                                                                                                                        0

                                                                                                                        00

                                                                                                                        Total 1

                                                                                                                        100

                                                                                                                        1

                                                                                                                        100

                                                                                                                        Source survey dataInference

                                                                                                                        From the above table it shows that 56 of the employees were satisfied with their job

                                                                                                                        FIGURE 410

                                                                                                                        61

                                                                                                                        REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                                                                        Table 411 ndash To know whether there is any job pressure in their work

                                                                                                                        Source survey data

                                                                                                                        Inference

                                                                                                                        From the above table it shows that 72 of employees said there is job pressure in their work

                                                                                                                        FIGURE 411

                                                                                                                        REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                                                                        S

                                                                                                                        SI No

                                                                                                                        J

                                                                                                                        Job Pressure

                                                                                                                        N

                                                                                                                        No of Respondents

                                                                                                                        P

                                                                                                                        Percentage

                                                                                                                        1

                                                                                                                        1

                                                                                                                        Y

                                                                                                                        Yes

                                                                                                                        7

                                                                                                                        72

                                                                                                                        7

                                                                                                                        72

                                                                                                                        2

                                                                                                                        2

                                                                                                                        N

                                                                                                                        No

                                                                                                                        2

                                                                                                                        28

                                                                                                                        2

                                                                                                                        28

                                                                                                                        T

                                                                                                                        Total

                                                                                                                        1

                                                                                                                        100

                                                                                                                        1

                                                                                                                        100

                                                                                                                        62

                                                                                                                        Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                                                                        amp talents

                                                                                                                        S

                                                                                                                        SI No

                                                                                                                        D

                                                                                                                        Development of Skills and

                                                                                                                        Talents

                                                                                                                        N

                                                                                                                        No of Respondents

                                                                                                                        P

                                                                                                                        Percentage

                                                                                                                        1

                                                                                                                        1

                                                                                                                        H

                                                                                                                        Highly Agree

                                                                                                                        1

                                                                                                                        12

                                                                                                                        1

                                                                                                                        12

                                                                                                                        2

                                                                                                                        2

                                                                                                                        A

                                                                                                                        Agree

                                                                                                                        5

                                                                                                                        52

                                                                                                                        5

                                                                                                                        52

                                                                                                                        3

                                                                                                                        3

                                                                                                                        N

                                                                                                                        Neither Agree nor Disagree

                                                                                                                        2

                                                                                                                        28

                                                                                                                        2

                                                                                                                        28

                                                                                                                        4

                                                                                                                        4

                                                                                                                        D

                                                                                                                        Disagree

                                                                                                                        0

                                                                                                                        06

                                                                                                                        0

                                                                                                                        06

                                                                                                                        5

                                                                                                                        5

                                                                                                                        H

                                                                                                                        Highly Disagree

                                                                                                                        0

                                                                                                                        02

                                                                                                                        0

                                                                                                                        02

                                                                                                                        Total 1

                                                                                                                        100

                                                                                                                        1

                                                                                                                        100

                                                                                                                        Source survey data

                                                                                                                        Inference

                                                                                                                        From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                                                                        63

                                                                                                                        FIRGURE 412

                                                                                                                        REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                                                                        64

                                                                                                                        Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                                                                        S

                                                                                                                        SI No

                                                                                                                        W

                                                                                                                        Welfare Facilities

                                                                                                                        N

                                                                                                                        No of Respondents

                                                                                                                        P

                                                                                                                        Percentage

                                                                                                                        1

                                                                                                                        1

                                                                                                                        H

                                                                                                                        Highly satisfied

                                                                                                                        0

                                                                                                                        09

                                                                                                                        9

                                                                                                                        09

                                                                                                                        2

                                                                                                                        2

                                                                                                                        S

                                                                                                                        Satisfied

                                                                                                                        5

                                                                                                                        57

                                                                                                                        5

                                                                                                                        57

                                                                                                                        3

                                                                                                                        3

                                                                                                                        N

                                                                                                                        Neither Satisfied nor Dissatisfied

                                                                                                                        2

                                                                                                                        29

                                                                                                                        2

                                                                                                                        29

                                                                                                                        4

                                                                                                                        4

                                                                                                                        D

                                                                                                                        Dissatisfied

                                                                                                                        5

                                                                                                                        05

                                                                                                                        0

                                                                                                                        05

                                                                                                                        5

                                                                                                                        5

                                                                                                                        H

                                                                                                                        Highly Dissatisfied

                                                                                                                        0

                                                                                                                        00

                                                                                                                        0

                                                                                                                        00

                                                                                                                        Total 1

                                                                                                                        100

                                                                                                                        1

                                                                                                                        100

                                                                                                                        Source survey data

                                                                                                                        Inference

                                                                                                                        From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                                                                        FIGURE 413

                                                                                                                        REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                                                                        65

                                                                                                                        Table 414 ndash To know the employee satisfaction towards the salary

                                                                                                                        Source survey data

                                                                                                                        Inference

                                                                                                                        From the above table it shows that 67 of the employees were satisfied

                                                                                                                        with their salary

                                                                                                                        FIGURE 414

                                                                                                                        REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                                                                        S

                                                                                                                        SI No

                                                                                                                        P

                                                                                                                        Payment Satisfaction

                                                                                                                        N

                                                                                                                        No of Respondents

                                                                                                                        P

                                                                                                                        Percentage

                                                                                                                        1

                                                                                                                        1

                                                                                                                        Y

                                                                                                                        Yes

                                                                                                                        6

                                                                                                                        67

                                                                                                                        6

                                                                                                                        67

                                                                                                                        2

                                                                                                                        2

                                                                                                                        N

                                                                                                                        No

                                                                                                                        3

                                                                                                                        33

                                                                                                                        3

                                                                                                                        33

                                                                                                                        T

                                                                                                                        otal

                                                                                                                        1

                                                                                                                        100

                                                                                                                        1

                                                                                                                        100

                                                                                                                        66

                                                                                                                        Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                                                        Organisation

                                                                                                                        Source survey data

                                                                                                                        Inference

                                                                                                                        From the above table it shows that 59 of the employees were willing to

                                                                                                                        continue in this organisation

                                                                                                                        FIGURE 415

                                                                                                                        REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                                                        S

                                                                                                                        SI No

                                                                                                                        W

                                                                                                                        Willingness to Work

                                                                                                                        N

                                                                                                                        No of Respondents

                                                                                                                        P

                                                                                                                        Percentage

                                                                                                                        1

                                                                                                                        1

                                                                                                                        Y

                                                                                                                        Yes

                                                                                                                        5

                                                                                                                        59

                                                                                                                        5

                                                                                                                        59

                                                                                                                        2

                                                                                                                        2

                                                                                                                        N

                                                                                                                        No

                                                                                                                        4

                                                                                                                        41

                                                                                                                        4

                                                                                                                        41

                                                                                                                        T

                                                                                                                        Total

                                                                                                                        1

                                                                                                                        00

                                                                                                                        1

                                                                                                                        00

                                                                                                                        67

                                                                                                                        CHI-SQUARE METHOD

                                                                                                                        The chi square test is one of the simplest and most widely used non-

                                                                                                                        parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                                                        if categorical data shows dependency or the two classifications are independent It can

                                                                                                                        also be used to make comparisons between theoretical population and actual data

                                                                                                                        when categories are used

                                                                                                                        n

                                                                                                                        Chi square χsup2= sum (O-E) sup2 E

                                                                                                                        i =1

                                                                                                                        Where O= observed frequency

                                                                                                                        E= expected frequency

                                                                                                                        68

                                                                                                                        OBSERVED FREQUENCY

                                                                                                                        Table 419 shows the relationship between the department and the job satisfaction

                                                                                                                        Over All

                                                                                                                        Job

                                                                                                                        SatisfactionHighly

                                                                                                                        SatisfiedSatisfied

                                                                                                                        Neither

                                                                                                                        Satisfied nor

                                                                                                                        Dissatisfied

                                                                                                                        DissatisfiedHighly

                                                                                                                        Dissatisfied

                                                                                                                        Sub

                                                                                                                        Total

                                                                                                                        Mechanical 5 6 14 3 2 30

                                                                                                                        Electrical 6 8 6 3 2 25

                                                                                                                        Production 9 13 7 4 2 35

                                                                                                                        Others 2 3 2 2 1 10

                                                                                                                        Sub Total 22 30 29 12 7 100

                                                                                                                        69

                                                                                                                        EXPECTED FREQUENCY

                                                                                                                        Over All

                                                                                                                        Job

                                                                                                                        SatisfactionHighly

                                                                                                                        SatisfiedSatisfied

                                                                                                                        Neither

                                                                                                                        Satisfied nor

                                                                                                                        Dissatisfied

                                                                                                                        DissatisfiedHighly

                                                                                                                        Dissatisfied

                                                                                                                        Sub

                                                                                                                        Total

                                                                                                                        Mechanical 7 8 9 4 2 30

                                                                                                                        Electrical 5 8 7 3 2 25

                                                                                                                        Production 8 11 10 4 2 35

                                                                                                                        Others 2 3 3 1 1 10

                                                                                                                        Sub Total 22 30 29 12 7 100

                                                                                                                        Null Hypothesis (Ho)

                                                                                                                        There is no significant difference between the department and the job satisfaction

                                                                                                                        Alternative Hypothesis (Ho)

                                                                                                                        There is significant difference between the job satisfaction

                                                                                                                        Co Relation

                                                                                                                        70

                                                                                                                        Chapter-V

                                                                                                                        CONCLUSIONS AND

                                                                                                                        RECOMMENDATIONS

                                                                                                                        71

                                                                                                                        CONCLUSION

                                                                                                                        On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                                                        Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                                                        General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                                                        Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                                                        environment of the company is very healthy The visitors feel happy after the campus

                                                                                                                        Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                                                        indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                                                        building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                                                        Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                                                        its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                                                        position by channelising these internal accruals to fund its expansion programmes

                                                                                                                        Working results PTL has registered a handsome and constant growth in its profits because

                                                                                                                        of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                                                        company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                                                        However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                                                        velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                                                        72

                                                                                                                        SUMMARY

                                                                                                                        According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                                                        employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                                                        development and having a best friend at work

                                                                                                                        Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                                                        than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                                                        employees may just start whistling while they work It is up to me The corporate culture or

                                                                                                                        financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                                                        that is completely in your control

                                                                                                                        Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                                                        more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                                                        do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                                                        your job to bond your best people to your company through recognition And you also must help

                                                                                                                        direct and motivate your core performers

                                                                                                                        Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                                                        earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                                                        out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                                                        spend time with their kids) make the most of your formal service awards with some preparation

                                                                                                                        and a group presentation walk around your department every day and talk to your

                                                                                                                        people and thank them sincerely and often

                                                                                                                        73

                                                                                                                        Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                                                        You do great work actually can have the opposite effect and leave your employees wondering

                                                                                                                        Does he have any idea what I really do around here Specific praise links individual

                                                                                                                        accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                                                        customer complaint Great work As you know we value quick resolutions of problems as

                                                                                                                        one of our core strategies

                                                                                                                        Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                                                        college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                                                        your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                                                        high-impact performers report that they left their last job because No one ever asked me to

                                                                                                                        stay

                                                                                                                        Forget cash

                                                                                                                        Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                                                        offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                                                        work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                                                        recognized and involved they are much less likely to keep asking about money

                                                                                                                        Recognize

                                                                                                                        Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                                                        largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                                                        at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                                                        much too long to recognize and you probably are losing people you do not need to

                                                                                                                        74

                                                                                                                        Recognition works

                                                                                                                        Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                                        performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                                        ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                                        Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                                        Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                                        achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                                        their jobs again Chances are you will work together happily ever after

                                                                                                                        So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                                        organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                                        sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                                        and other moral value

                                                                                                                        75

                                                                                                                        RECOMMENDATIONS

                                                                                                                        PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                                        minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                                        will spread over more units thereby decreasing the per unit cost

                                                                                                                        PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                                        period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                                        equal as it will help in improving company liquidity

                                                                                                                        PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                                        business as it accounts very less as compare to other businesses of Philips

                                                                                                                        Another recommendation for Mohali plant is about the HR department that is they

                                                                                                                        should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                                        up to the profit of the company

                                                                                                                        76

                                                                                                                        BIBLIOGRAPHY

                                                                                                                        1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                                        2 Monthly Journals of Philips Electronics India Ltd

                                                                                                                        3 Authentic Leadership Medtronic CEO Bill George

                                                                                                                        4 wwwindiaphilipscom

                                                                                                                        5 wwwwikipediacom

                                                                                                                        6 httpwwwemployeecommitmentcom

                                                                                                                        7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                                        8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                                        9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                                        77

                                                                                                                        Questionnaire

                                                                                                                        Name __________________________________________________________

                                                                                                                        Age______________________________ Gender _______________________

                                                                                                                        Qualification _______________________ Contact No ___________________

                                                                                                                        Q1 In which department you are working

                                                                                                                        Electrical Production Mechanical Other

                                                                                                                        Q2 What is your working experience

                                                                                                                        gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                                        Q3 How You like the physical Working Environment of the organization

                                                                                                                        Excellent Good Fair Poor Very Poor

                                                                                                                        Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                        Q5 Are you satisfied with your work

                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                        Q6 Are you satisfied with the career development programe of the company

                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                        Q7 Is other staff of the organization is co-operative with you

                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                        Q8 Are you satisfied with top level management

                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                        78

                                                                                                                        Q9 Are you satisfied with your subordinates

                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                        Q10 Are you satisfied with the nature of the Job

                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                        Q11 Do you have any Job Pressure in work

                                                                                                                        Yes No

                                                                                                                        Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                        Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                        Q14 Are you satisfied towards your salary

                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                        Q15 Are you committed towards the organisation

                                                                                                                        Yes No

                                                                                                                        Signature

                                                                                                                        • SSI No
                                                                                                                        • DDepartment
                                                                                                                        • NNo of Respondents
                                                                                                                        • PPercentage
                                                                                                                        • 11
                                                                                                                        • MMechanical
                                                                                                                        • 330
                                                                                                                        • 330
                                                                                                                        • 22
                                                                                                                        • EElectrical
                                                                                                                        • 225
                                                                                                                        • 225
                                                                                                                        • 33
                                                                                                                        • PProduction
                                                                                                                        • 335
                                                                                                                        • 335
                                                                                                                        • 44
                                                                                                                        • OOthers
                                                                                                                        • 110
                                                                                                                        • 110
                                                                                                                        • TTotal
                                                                                                                        • 1100
                                                                                                                        • 1100
                                                                                                                        • SSI No
                                                                                                                        • WWork Experience
                                                                                                                        • NNo of Respondents
                                                                                                                        • PPercentage
                                                                                                                        • 11
                                                                                                                        • BBelow 2 years
                                                                                                                        • 133
                                                                                                                        • 113
                                                                                                                        • 22
                                                                                                                        • 2 2ndash 4 years
                                                                                                                        • 330
                                                                                                                        • 330
                                                                                                                        • 33
                                                                                                                        • 4 4ndash 6 years
                                                                                                                        • 334
                                                                                                                        • 334
                                                                                                                        • 44
                                                                                                                        • AAbove 6 years
                                                                                                                        • 223
                                                                                                                        • 223
                                                                                                                        • Total
                                                                                                                        • 1100
                                                                                                                        • 1100
                                                                                                                        • SSI No
                                                                                                                        • AAmount of Work
                                                                                                                        • NNo of Respondents
                                                                                                                        • PPercentage
                                                                                                                        • 11
                                                                                                                        • HHighly satisfied
                                                                                                                        • 220
                                                                                                                        • 220
                                                                                                                        • 22
                                                                                                                        • SSatisfied
                                                                                                                        • 445
                                                                                                                        • 445
                                                                                                                        • 33
                                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                                        • 112
                                                                                                                        • 112
                                                                                                                        • 44
                                                                                                                        • DDissatisfied
                                                                                                                        • 118
                                                                                                                        • 118
                                                                                                                        • 55
                                                                                                                        • HHighly Dissatisfied
                                                                                                                        • 006
                                                                                                                        • 006
                                                                                                                        • Total
                                                                                                                        • 1100
                                                                                                                        • 1100
                                                                                                                        • SSI No
                                                                                                                        • SSatisfaction with Subordinates
                                                                                                                        • NNo of Respondents
                                                                                                                        • PPercentage
                                                                                                                        • 11
                                                                                                                        • HHighly satisfied
                                                                                                                        • 112
                                                                                                                        • 112
                                                                                                                        • 22
                                                                                                                        • SSatisfied
                                                                                                                        • 667
                                                                                                                        • 667
                                                                                                                        • 23
                                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                                        • 114
                                                                                                                        • 114
                                                                                                                        • 4
                                                                                                                        • DDissatisfied
                                                                                                                        • 007
                                                                                                                        • 007
                                                                                                                        • 55
                                                                                                                        • HHighly Dissatisfied
                                                                                                                        • 0 00
                                                                                                                        • 000
                                                                                                                        • Total
                                                                                                                        • 1100
                                                                                                                        • 1100
                                                                                                                        • SSI No
                                                                                                                        • JJob Pressure
                                                                                                                        • NNo of Respondents
                                                                                                                        • PPercentage
                                                                                                                        • 11
                                                                                                                        • YYes
                                                                                                                        • 772
                                                                                                                        • 772
                                                                                                                        • 22
                                                                                                                        • NNo
                                                                                                                        • 228
                                                                                                                        • 228
                                                                                                                        • TTotal
                                                                                                                        • 1100
                                                                                                                        • 1100
                                                                                                                        • SSI No
                                                                                                                        • PPayment Satisfaction
                                                                                                                        • NNo of Respondents
                                                                                                                        • PPercentage
                                                                                                                        • 11
                                                                                                                        • YYes
                                                                                                                        • 667
                                                                                                                        • 667
                                                                                                                        • 22
                                                                                                                        • NNo
                                                                                                                        • 333
                                                                                                                        • 333
                                                                                                                        • Total
                                                                                                                        • 1100
                                                                                                                        • 1100
                                                                                                                        • SSI No
                                                                                                                        • WWillingness to Work
                                                                                                                        • NNo of Respondents
                                                                                                                        • PPercentage
                                                                                                                        • 11
                                                                                                                        • YYes
                                                                                                                        • 559
                                                                                                                        • 559
                                                                                                                        • 22
                                                                                                                        • NNo
                                                                                                                        • 441
                                                                                                                        • 441
                                                                                                                        • TTotal
                                                                                                                        • 100
                                                                                                                        • 100
                                                                                                                          • MISSION amp VISION
                                                                                                                          • Mission
                                                                                                                          • Vision
                                                                                                                          • Philips Electronics India Limited
                                                                                                                            • SSI No
                                                                                                                            • WWorking Environment
                                                                                                                            • NNo of Respondents
                                                                                                                            • PPercentage
                                                                                                                            • 11
                                                                                                                            • EExcellent
                                                                                                                            • 112
                                                                                                                            • 112
                                                                                                                            • 22
                                                                                                                            • GGood
                                                                                                                            • 557
                                                                                                                            • 557
                                                                                                                            • 33
                                                                                                                            • FFair
                                                                                                                            • 228
                                                                                                                            • 228
                                                                                                                            • 44
                                                                                                                            • PPoor
                                                                                                                            • 003
                                                                                                                            • 033
                                                                                                                            • 55
                                                                                                                            • VVery Poor
                                                                                                                            • 000
                                                                                                                            • 000
                                                                                                                            • TTotal
                                                                                                                            • 1100
                                                                                                                            • 1100
                                                                                                                            • SSI No
                                                                                                                            • NNon-Monitory Benefits offered to Employees
                                                                                                                            • NNo of Respondents
                                                                                                                            • PPercentage
                                                                                                                            • 11
                                                                                                                            • HHighly Satisfied
                                                                                                                            • 114
                                                                                                                            • 114
                                                                                                                            • 22
                                                                                                                            • SSatisfied
                                                                                                                            • 554
                                                                                                                            • 554
                                                                                                                            • 33
                                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                                            • 225
                                                                                                                            • 225
                                                                                                                            • 44
                                                                                                                            • DDissatisfied
                                                                                                                            • 005
                                                                                                                            • 005
                                                                                                                            • 55
                                                                                                                            • HHighly Dissatisfied
                                                                                                                            • 002
                                                                                                                            • 002
                                                                                                                            • Total
                                                                                                                            • 1100
                                                                                                                            • 1100
                                                                                                                            • SSI No
                                                                                                                            • CCareer Development
                                                                                                                            • NNo of Respondents
                                                                                                                            • PPercentage
                                                                                                                            • HHighly satisfied
                                                                                                                            • 112
                                                                                                                            • 112
                                                                                                                            • SSatisfied
                                                                                                                            • 556
                                                                                                                            • 556
                                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                                            • 222
                                                                                                                            • 222
                                                                                                                            • DDissatisfied
                                                                                                                            • 110
                                                                                                                            • 110
                                                                                                                            • HHighly Dissatisfied
                                                                                                                            • 000
                                                                                                                            • 000
                                                                                                                            • Total
                                                                                                                            • 1100
                                                                                                                            • 1100
                                                                                                                            • SSI No
                                                                                                                            • CCo-operation of Workers
                                                                                                                            • NNo of Respondents
                                                                                                                            • PPercentage
                                                                                                                            • 11
                                                                                                                            • HHighly satisfied
                                                                                                                            • 220
                                                                                                                            • 220
                                                                                                                            • 22
                                                                                                                            • SSatisfied
                                                                                                                            • 666
                                                                                                                            • 666
                                                                                                                            • 33
                                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                                            • 111
                                                                                                                            • 111
                                                                                                                            • 44
                                                                                                                            • DDissatisfied
                                                                                                                            • 003
                                                                                                                            • 003
                                                                                                                            • 55
                                                                                                                            • HHighly Dissatisfied
                                                                                                                            • 000
                                                                                                                            • 000
                                                                                                                            • Total
                                                                                                                            • 1100
                                                                                                                            • 1100
                                                                                                                            • SSI No
                                                                                                                            • SSatisfaction with Top Management
                                                                                                                            • NNo of Respondents
                                                                                                                            • PPercentage
                                                                                                                            • 11
                                                                                                                            • HHighly satisfied
                                                                                                                            • 226
                                                                                                                            • 226
                                                                                                                            • 22
                                                                                                                            • SSatisfied
                                                                                                                            • 551
                                                                                                                            • 551
                                                                                                                            • 33
                                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                                            • 117
                                                                                                                            • 117
                                                                                                                            • 44
                                                                                                                            • DDissatisfied
                                                                                                                            • 006
                                                                                                                            • 006
                                                                                                                            • 55
                                                                                                                            • HHighly dissatisfied
                                                                                                                            • 000
                                                                                                                            • 000
                                                                                                                            • Total
                                                                                                                            • 1100
                                                                                                                            • 1100
                                                                                                                            • SSI No
                                                                                                                            • JJob Satisfaction
                                                                                                                            • NNo of Respondents
                                                                                                                            • PPercentage
                                                                                                                            • 11
                                                                                                                            • HHighly satisfied
                                                                                                                            • 222
                                                                                                                            • 222
                                                                                                                            • 22
                                                                                                                            • SSatisfied
                                                                                                                            • 556
                                                                                                                            • 556
                                                                                                                            • 33
                                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                                            • 116
                                                                                                                            • 116
                                                                                                                            • 44
                                                                                                                            • DDissatisfied
                                                                                                                            • 007
                                                                                                                            • 007
                                                                                                                            • 55
                                                                                                                            • HHighly Dissatisfied
                                                                                                                            • 000
                                                                                                                            • 000
                                                                                                                            • Total
                                                                                                                            • 1100
                                                                                                                            • 1100
                                                                                                                            • SSI No
                                                                                                                            • DDevelopment of Skills and Talents
                                                                                                                            • NNo of Respondents
                                                                                                                            • PPercentage
                                                                                                                            • 1 1
                                                                                                                            • HHighly Agree
                                                                                                                            • 112
                                                                                                                            • 112
                                                                                                                            • 22
                                                                                                                            • AAgree
                                                                                                                            • 552
                                                                                                                            • 552
                                                                                                                            • 33
                                                                                                                            • NNeither Agree nor Disagree
                                                                                                                            • 228
                                                                                                                            • 228
                                                                                                                            • 44
                                                                                                                            • DDisagree
                                                                                                                            • 006
                                                                                                                            • 006
                                                                                                                            • 55
                                                                                                                            • HHighly Disagree
                                                                                                                            • 002
                                                                                                                            • 002
                                                                                                                            • Total
                                                                                                                            • 1100
                                                                                                                            • 1100
                                                                                                                            • SSI No
                                                                                                                            • WWelfare Facilities
                                                                                                                            • NNo of Respondents
                                                                                                                            • PPercentage
                                                                                                                            • 11
                                                                                                                            • HHighly satisfied
                                                                                                                            • 009
                                                                                                                            • 909
                                                                                                                            • 22
                                                                                                                            • SSatisfied
                                                                                                                            • 557
                                                                                                                            • 557
                                                                                                                            • 33
                                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                                            • 229
                                                                                                                            • 229
                                                                                                                            • 44
                                                                                                                            • DDissatisfied
                                                                                                                            • 505
                                                                                                                            • 005
                                                                                                                            • 55
                                                                                                                            • HHighly Dissatisfied
                                                                                                                            • 000
                                                                                                                            • 000
                                                                                                                            • Total
                                                                                                                            • 1100
                                                                                                                            • 1100
                                                                                                                              • SUMMARY
                                                                                                                              • RECOMMENDATIONS
                                                                                                                              • BIBLIOGRAPHY

                                                                                                                          61

                                                                                                                          REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE NATURE OF JOB

                                                                                                                          Table 411 ndash To know whether there is any job pressure in their work

                                                                                                                          Source survey data

                                                                                                                          Inference

                                                                                                                          From the above table it shows that 72 of employees said there is job pressure in their work

                                                                                                                          FIGURE 411

                                                                                                                          REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

                                                                                                                          S

                                                                                                                          SI No

                                                                                                                          J

                                                                                                                          Job Pressure

                                                                                                                          N

                                                                                                                          No of Respondents

                                                                                                                          P

                                                                                                                          Percentage

                                                                                                                          1

                                                                                                                          1

                                                                                                                          Y

                                                                                                                          Yes

                                                                                                                          7

                                                                                                                          72

                                                                                                                          7

                                                                                                                          72

                                                                                                                          2

                                                                                                                          2

                                                                                                                          N

                                                                                                                          No

                                                                                                                          2

                                                                                                                          28

                                                                                                                          2

                                                                                                                          28

                                                                                                                          T

                                                                                                                          Total

                                                                                                                          1

                                                                                                                          100

                                                                                                                          1

                                                                                                                          100

                                                                                                                          62

                                                                                                                          Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                                                                          amp talents

                                                                                                                          S

                                                                                                                          SI No

                                                                                                                          D

                                                                                                                          Development of Skills and

                                                                                                                          Talents

                                                                                                                          N

                                                                                                                          No of Respondents

                                                                                                                          P

                                                                                                                          Percentage

                                                                                                                          1

                                                                                                                          1

                                                                                                                          H

                                                                                                                          Highly Agree

                                                                                                                          1

                                                                                                                          12

                                                                                                                          1

                                                                                                                          12

                                                                                                                          2

                                                                                                                          2

                                                                                                                          A

                                                                                                                          Agree

                                                                                                                          5

                                                                                                                          52

                                                                                                                          5

                                                                                                                          52

                                                                                                                          3

                                                                                                                          3

                                                                                                                          N

                                                                                                                          Neither Agree nor Disagree

                                                                                                                          2

                                                                                                                          28

                                                                                                                          2

                                                                                                                          28

                                                                                                                          4

                                                                                                                          4

                                                                                                                          D

                                                                                                                          Disagree

                                                                                                                          0

                                                                                                                          06

                                                                                                                          0

                                                                                                                          06

                                                                                                                          5

                                                                                                                          5

                                                                                                                          H

                                                                                                                          Highly Disagree

                                                                                                                          0

                                                                                                                          02

                                                                                                                          0

                                                                                                                          02

                                                                                                                          Total 1

                                                                                                                          100

                                                                                                                          1

                                                                                                                          100

                                                                                                                          Source survey data

                                                                                                                          Inference

                                                                                                                          From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                                                                          63

                                                                                                                          FIRGURE 412

                                                                                                                          REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                                                                          64

                                                                                                                          Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                                                                          S

                                                                                                                          SI No

                                                                                                                          W

                                                                                                                          Welfare Facilities

                                                                                                                          N

                                                                                                                          No of Respondents

                                                                                                                          P

                                                                                                                          Percentage

                                                                                                                          1

                                                                                                                          1

                                                                                                                          H

                                                                                                                          Highly satisfied

                                                                                                                          0

                                                                                                                          09

                                                                                                                          9

                                                                                                                          09

                                                                                                                          2

                                                                                                                          2

                                                                                                                          S

                                                                                                                          Satisfied

                                                                                                                          5

                                                                                                                          57

                                                                                                                          5

                                                                                                                          57

                                                                                                                          3

                                                                                                                          3

                                                                                                                          N

                                                                                                                          Neither Satisfied nor Dissatisfied

                                                                                                                          2

                                                                                                                          29

                                                                                                                          2

                                                                                                                          29

                                                                                                                          4

                                                                                                                          4

                                                                                                                          D

                                                                                                                          Dissatisfied

                                                                                                                          5

                                                                                                                          05

                                                                                                                          0

                                                                                                                          05

                                                                                                                          5

                                                                                                                          5

                                                                                                                          H

                                                                                                                          Highly Dissatisfied

                                                                                                                          0

                                                                                                                          00

                                                                                                                          0

                                                                                                                          00

                                                                                                                          Total 1

                                                                                                                          100

                                                                                                                          1

                                                                                                                          100

                                                                                                                          Source survey data

                                                                                                                          Inference

                                                                                                                          From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                                                                          FIGURE 413

                                                                                                                          REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                                                                          65

                                                                                                                          Table 414 ndash To know the employee satisfaction towards the salary

                                                                                                                          Source survey data

                                                                                                                          Inference

                                                                                                                          From the above table it shows that 67 of the employees were satisfied

                                                                                                                          with their salary

                                                                                                                          FIGURE 414

                                                                                                                          REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                                                                          S

                                                                                                                          SI No

                                                                                                                          P

                                                                                                                          Payment Satisfaction

                                                                                                                          N

                                                                                                                          No of Respondents

                                                                                                                          P

                                                                                                                          Percentage

                                                                                                                          1

                                                                                                                          1

                                                                                                                          Y

                                                                                                                          Yes

                                                                                                                          6

                                                                                                                          67

                                                                                                                          6

                                                                                                                          67

                                                                                                                          2

                                                                                                                          2

                                                                                                                          N

                                                                                                                          No

                                                                                                                          3

                                                                                                                          33

                                                                                                                          3

                                                                                                                          33

                                                                                                                          T

                                                                                                                          otal

                                                                                                                          1

                                                                                                                          100

                                                                                                                          1

                                                                                                                          100

                                                                                                                          66

                                                                                                                          Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                                                          Organisation

                                                                                                                          Source survey data

                                                                                                                          Inference

                                                                                                                          From the above table it shows that 59 of the employees were willing to

                                                                                                                          continue in this organisation

                                                                                                                          FIGURE 415

                                                                                                                          REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                                                          S

                                                                                                                          SI No

                                                                                                                          W

                                                                                                                          Willingness to Work

                                                                                                                          N

                                                                                                                          No of Respondents

                                                                                                                          P

                                                                                                                          Percentage

                                                                                                                          1

                                                                                                                          1

                                                                                                                          Y

                                                                                                                          Yes

                                                                                                                          5

                                                                                                                          59

                                                                                                                          5

                                                                                                                          59

                                                                                                                          2

                                                                                                                          2

                                                                                                                          N

                                                                                                                          No

                                                                                                                          4

                                                                                                                          41

                                                                                                                          4

                                                                                                                          41

                                                                                                                          T

                                                                                                                          Total

                                                                                                                          1

                                                                                                                          00

                                                                                                                          1

                                                                                                                          00

                                                                                                                          67

                                                                                                                          CHI-SQUARE METHOD

                                                                                                                          The chi square test is one of the simplest and most widely used non-

                                                                                                                          parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                                                          if categorical data shows dependency or the two classifications are independent It can

                                                                                                                          also be used to make comparisons between theoretical population and actual data

                                                                                                                          when categories are used

                                                                                                                          n

                                                                                                                          Chi square χsup2= sum (O-E) sup2 E

                                                                                                                          i =1

                                                                                                                          Where O= observed frequency

                                                                                                                          E= expected frequency

                                                                                                                          68

                                                                                                                          OBSERVED FREQUENCY

                                                                                                                          Table 419 shows the relationship between the department and the job satisfaction

                                                                                                                          Over All

                                                                                                                          Job

                                                                                                                          SatisfactionHighly

                                                                                                                          SatisfiedSatisfied

                                                                                                                          Neither

                                                                                                                          Satisfied nor

                                                                                                                          Dissatisfied

                                                                                                                          DissatisfiedHighly

                                                                                                                          Dissatisfied

                                                                                                                          Sub

                                                                                                                          Total

                                                                                                                          Mechanical 5 6 14 3 2 30

                                                                                                                          Electrical 6 8 6 3 2 25

                                                                                                                          Production 9 13 7 4 2 35

                                                                                                                          Others 2 3 2 2 1 10

                                                                                                                          Sub Total 22 30 29 12 7 100

                                                                                                                          69

                                                                                                                          EXPECTED FREQUENCY

                                                                                                                          Over All

                                                                                                                          Job

                                                                                                                          SatisfactionHighly

                                                                                                                          SatisfiedSatisfied

                                                                                                                          Neither

                                                                                                                          Satisfied nor

                                                                                                                          Dissatisfied

                                                                                                                          DissatisfiedHighly

                                                                                                                          Dissatisfied

                                                                                                                          Sub

                                                                                                                          Total

                                                                                                                          Mechanical 7 8 9 4 2 30

                                                                                                                          Electrical 5 8 7 3 2 25

                                                                                                                          Production 8 11 10 4 2 35

                                                                                                                          Others 2 3 3 1 1 10

                                                                                                                          Sub Total 22 30 29 12 7 100

                                                                                                                          Null Hypothesis (Ho)

                                                                                                                          There is no significant difference between the department and the job satisfaction

                                                                                                                          Alternative Hypothesis (Ho)

                                                                                                                          There is significant difference between the job satisfaction

                                                                                                                          Co Relation

                                                                                                                          70

                                                                                                                          Chapter-V

                                                                                                                          CONCLUSIONS AND

                                                                                                                          RECOMMENDATIONS

                                                                                                                          71

                                                                                                                          CONCLUSION

                                                                                                                          On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                                                          Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                                                          General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                                                          Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                                                          environment of the company is very healthy The visitors feel happy after the campus

                                                                                                                          Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                                                          indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                                                          building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                                                          Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                                                          its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                                                          position by channelising these internal accruals to fund its expansion programmes

                                                                                                                          Working results PTL has registered a handsome and constant growth in its profits because

                                                                                                                          of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                                                          company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                                                          However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                                                          velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                                                          72

                                                                                                                          SUMMARY

                                                                                                                          According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                                                          employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                                                          development and having a best friend at work

                                                                                                                          Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                                                          than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                                                          employees may just start whistling while they work It is up to me The corporate culture or

                                                                                                                          financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                                                          that is completely in your control

                                                                                                                          Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                                                          more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                                                          do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                                                          your job to bond your best people to your company through recognition And you also must help

                                                                                                                          direct and motivate your core performers

                                                                                                                          Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                                                          earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                                                          out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                                                          spend time with their kids) make the most of your formal service awards with some preparation

                                                                                                                          and a group presentation walk around your department every day and talk to your

                                                                                                                          people and thank them sincerely and often

                                                                                                                          73

                                                                                                                          Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                                                          You do great work actually can have the opposite effect and leave your employees wondering

                                                                                                                          Does he have any idea what I really do around here Specific praise links individual

                                                                                                                          accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                                                          customer complaint Great work As you know we value quick resolutions of problems as

                                                                                                                          one of our core strategies

                                                                                                                          Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                                                          college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                                                          your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                                                          high-impact performers report that they left their last job because No one ever asked me to

                                                                                                                          stay

                                                                                                                          Forget cash

                                                                                                                          Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                                                          offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                                                          work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                                                          recognized and involved they are much less likely to keep asking about money

                                                                                                                          Recognize

                                                                                                                          Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                                                          largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                                                          at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                                                          much too long to recognize and you probably are losing people you do not need to

                                                                                                                          74

                                                                                                                          Recognition works

                                                                                                                          Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                                          performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                                          ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                                          Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                                          Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                                          achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                                          their jobs again Chances are you will work together happily ever after

                                                                                                                          So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                                          organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                                          sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                                          and other moral value

                                                                                                                          75

                                                                                                                          RECOMMENDATIONS

                                                                                                                          PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                                          minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                                          will spread over more units thereby decreasing the per unit cost

                                                                                                                          PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                                          period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                                          equal as it will help in improving company liquidity

                                                                                                                          PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                                          business as it accounts very less as compare to other businesses of Philips

                                                                                                                          Another recommendation for Mohali plant is about the HR department that is they

                                                                                                                          should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                                          up to the profit of the company

                                                                                                                          76

                                                                                                                          BIBLIOGRAPHY

                                                                                                                          1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                                          2 Monthly Journals of Philips Electronics India Ltd

                                                                                                                          3 Authentic Leadership Medtronic CEO Bill George

                                                                                                                          4 wwwindiaphilipscom

                                                                                                                          5 wwwwikipediacom

                                                                                                                          6 httpwwwemployeecommitmentcom

                                                                                                                          7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                                          8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                                          9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                                          77

                                                                                                                          Questionnaire

                                                                                                                          Name __________________________________________________________

                                                                                                                          Age______________________________ Gender _______________________

                                                                                                                          Qualification _______________________ Contact No ___________________

                                                                                                                          Q1 In which department you are working

                                                                                                                          Electrical Production Mechanical Other

                                                                                                                          Q2 What is your working experience

                                                                                                                          gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                                          Q3 How You like the physical Working Environment of the organization

                                                                                                                          Excellent Good Fair Poor Very Poor

                                                                                                                          Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                          Q5 Are you satisfied with your work

                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                          Q6 Are you satisfied with the career development programe of the company

                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                          Q7 Is other staff of the organization is co-operative with you

                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                          Q8 Are you satisfied with top level management

                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                          78

                                                                                                                          Q9 Are you satisfied with your subordinates

                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                          Q10 Are you satisfied with the nature of the Job

                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                          Q11 Do you have any Job Pressure in work

                                                                                                                          Yes No

                                                                                                                          Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                          Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                          Q14 Are you satisfied towards your salary

                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                          Q15 Are you committed towards the organisation

                                                                                                                          Yes No

                                                                                                                          Signature

                                                                                                                          • SSI No
                                                                                                                          • DDepartment
                                                                                                                          • NNo of Respondents
                                                                                                                          • PPercentage
                                                                                                                          • 11
                                                                                                                          • MMechanical
                                                                                                                          • 330
                                                                                                                          • 330
                                                                                                                          • 22
                                                                                                                          • EElectrical
                                                                                                                          • 225
                                                                                                                          • 225
                                                                                                                          • 33
                                                                                                                          • PProduction
                                                                                                                          • 335
                                                                                                                          • 335
                                                                                                                          • 44
                                                                                                                          • OOthers
                                                                                                                          • 110
                                                                                                                          • 110
                                                                                                                          • TTotal
                                                                                                                          • 1100
                                                                                                                          • 1100
                                                                                                                          • SSI No
                                                                                                                          • WWork Experience
                                                                                                                          • NNo of Respondents
                                                                                                                          • PPercentage
                                                                                                                          • 11
                                                                                                                          • BBelow 2 years
                                                                                                                          • 133
                                                                                                                          • 113
                                                                                                                          • 22
                                                                                                                          • 2 2ndash 4 years
                                                                                                                          • 330
                                                                                                                          • 330
                                                                                                                          • 33
                                                                                                                          • 4 4ndash 6 years
                                                                                                                          • 334
                                                                                                                          • 334
                                                                                                                          • 44
                                                                                                                          • AAbove 6 years
                                                                                                                          • 223
                                                                                                                          • 223
                                                                                                                          • Total
                                                                                                                          • 1100
                                                                                                                          • 1100
                                                                                                                          • SSI No
                                                                                                                          • AAmount of Work
                                                                                                                          • NNo of Respondents
                                                                                                                          • PPercentage
                                                                                                                          • 11
                                                                                                                          • HHighly satisfied
                                                                                                                          • 220
                                                                                                                          • 220
                                                                                                                          • 22
                                                                                                                          • SSatisfied
                                                                                                                          • 445
                                                                                                                          • 445
                                                                                                                          • 33
                                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                                          • 112
                                                                                                                          • 112
                                                                                                                          • 44
                                                                                                                          • DDissatisfied
                                                                                                                          • 118
                                                                                                                          • 118
                                                                                                                          • 55
                                                                                                                          • HHighly Dissatisfied
                                                                                                                          • 006
                                                                                                                          • 006
                                                                                                                          • Total
                                                                                                                          • 1100
                                                                                                                          • 1100
                                                                                                                          • SSI No
                                                                                                                          • SSatisfaction with Subordinates
                                                                                                                          • NNo of Respondents
                                                                                                                          • PPercentage
                                                                                                                          • 11
                                                                                                                          • HHighly satisfied
                                                                                                                          • 112
                                                                                                                          • 112
                                                                                                                          • 22
                                                                                                                          • SSatisfied
                                                                                                                          • 667
                                                                                                                          • 667
                                                                                                                          • 23
                                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                                          • 114
                                                                                                                          • 114
                                                                                                                          • 4
                                                                                                                          • DDissatisfied
                                                                                                                          • 007
                                                                                                                          • 007
                                                                                                                          • 55
                                                                                                                          • HHighly Dissatisfied
                                                                                                                          • 0 00
                                                                                                                          • 000
                                                                                                                          • Total
                                                                                                                          • 1100
                                                                                                                          • 1100
                                                                                                                          • SSI No
                                                                                                                          • JJob Pressure
                                                                                                                          • NNo of Respondents
                                                                                                                          • PPercentage
                                                                                                                          • 11
                                                                                                                          • YYes
                                                                                                                          • 772
                                                                                                                          • 772
                                                                                                                          • 22
                                                                                                                          • NNo
                                                                                                                          • 228
                                                                                                                          • 228
                                                                                                                          • TTotal
                                                                                                                          • 1100
                                                                                                                          • 1100
                                                                                                                          • SSI No
                                                                                                                          • PPayment Satisfaction
                                                                                                                          • NNo of Respondents
                                                                                                                          • PPercentage
                                                                                                                          • 11
                                                                                                                          • YYes
                                                                                                                          • 667
                                                                                                                          • 667
                                                                                                                          • 22
                                                                                                                          • NNo
                                                                                                                          • 333
                                                                                                                          • 333
                                                                                                                          • Total
                                                                                                                          • 1100
                                                                                                                          • 1100
                                                                                                                          • SSI No
                                                                                                                          • WWillingness to Work
                                                                                                                          • NNo of Respondents
                                                                                                                          • PPercentage
                                                                                                                          • 11
                                                                                                                          • YYes
                                                                                                                          • 559
                                                                                                                          • 559
                                                                                                                          • 22
                                                                                                                          • NNo
                                                                                                                          • 441
                                                                                                                          • 441
                                                                                                                          • TTotal
                                                                                                                          • 100
                                                                                                                          • 100
                                                                                                                            • MISSION amp VISION
                                                                                                                            • Mission
                                                                                                                            • Vision
                                                                                                                            • Philips Electronics India Limited
                                                                                                                              • SSI No
                                                                                                                              • WWorking Environment
                                                                                                                              • NNo of Respondents
                                                                                                                              • PPercentage
                                                                                                                              • 11
                                                                                                                              • EExcellent
                                                                                                                              • 112
                                                                                                                              • 112
                                                                                                                              • 22
                                                                                                                              • GGood
                                                                                                                              • 557
                                                                                                                              • 557
                                                                                                                              • 33
                                                                                                                              • FFair
                                                                                                                              • 228
                                                                                                                              • 228
                                                                                                                              • 44
                                                                                                                              • PPoor
                                                                                                                              • 003
                                                                                                                              • 033
                                                                                                                              • 55
                                                                                                                              • VVery Poor
                                                                                                                              • 000
                                                                                                                              • 000
                                                                                                                              • TTotal
                                                                                                                              • 1100
                                                                                                                              • 1100
                                                                                                                              • SSI No
                                                                                                                              • NNon-Monitory Benefits offered to Employees
                                                                                                                              • NNo of Respondents
                                                                                                                              • PPercentage
                                                                                                                              • 11
                                                                                                                              • HHighly Satisfied
                                                                                                                              • 114
                                                                                                                              • 114
                                                                                                                              • 22
                                                                                                                              • SSatisfied
                                                                                                                              • 554
                                                                                                                              • 554
                                                                                                                              • 33
                                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                                              • 225
                                                                                                                              • 225
                                                                                                                              • 44
                                                                                                                              • DDissatisfied
                                                                                                                              • 005
                                                                                                                              • 005
                                                                                                                              • 55
                                                                                                                              • HHighly Dissatisfied
                                                                                                                              • 002
                                                                                                                              • 002
                                                                                                                              • Total
                                                                                                                              • 1100
                                                                                                                              • 1100
                                                                                                                              • SSI No
                                                                                                                              • CCareer Development
                                                                                                                              • NNo of Respondents
                                                                                                                              • PPercentage
                                                                                                                              • HHighly satisfied
                                                                                                                              • 112
                                                                                                                              • 112
                                                                                                                              • SSatisfied
                                                                                                                              • 556
                                                                                                                              • 556
                                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                                              • 222
                                                                                                                              • 222
                                                                                                                              • DDissatisfied
                                                                                                                              • 110
                                                                                                                              • 110
                                                                                                                              • HHighly Dissatisfied
                                                                                                                              • 000
                                                                                                                              • 000
                                                                                                                              • Total
                                                                                                                              • 1100
                                                                                                                              • 1100
                                                                                                                              • SSI No
                                                                                                                              • CCo-operation of Workers
                                                                                                                              • NNo of Respondents
                                                                                                                              • PPercentage
                                                                                                                              • 11
                                                                                                                              • HHighly satisfied
                                                                                                                              • 220
                                                                                                                              • 220
                                                                                                                              • 22
                                                                                                                              • SSatisfied
                                                                                                                              • 666
                                                                                                                              • 666
                                                                                                                              • 33
                                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                                              • 111
                                                                                                                              • 111
                                                                                                                              • 44
                                                                                                                              • DDissatisfied
                                                                                                                              • 003
                                                                                                                              • 003
                                                                                                                              • 55
                                                                                                                              • HHighly Dissatisfied
                                                                                                                              • 000
                                                                                                                              • 000
                                                                                                                              • Total
                                                                                                                              • 1100
                                                                                                                              • 1100
                                                                                                                              • SSI No
                                                                                                                              • SSatisfaction with Top Management
                                                                                                                              • NNo of Respondents
                                                                                                                              • PPercentage
                                                                                                                              • 11
                                                                                                                              • HHighly satisfied
                                                                                                                              • 226
                                                                                                                              • 226
                                                                                                                              • 22
                                                                                                                              • SSatisfied
                                                                                                                              • 551
                                                                                                                              • 551
                                                                                                                              • 33
                                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                                              • 117
                                                                                                                              • 117
                                                                                                                              • 44
                                                                                                                              • DDissatisfied
                                                                                                                              • 006
                                                                                                                              • 006
                                                                                                                              • 55
                                                                                                                              • HHighly dissatisfied
                                                                                                                              • 000
                                                                                                                              • 000
                                                                                                                              • Total
                                                                                                                              • 1100
                                                                                                                              • 1100
                                                                                                                              • SSI No
                                                                                                                              • JJob Satisfaction
                                                                                                                              • NNo of Respondents
                                                                                                                              • PPercentage
                                                                                                                              • 11
                                                                                                                              • HHighly satisfied
                                                                                                                              • 222
                                                                                                                              • 222
                                                                                                                              • 22
                                                                                                                              • SSatisfied
                                                                                                                              • 556
                                                                                                                              • 556
                                                                                                                              • 33
                                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                                              • 116
                                                                                                                              • 116
                                                                                                                              • 44
                                                                                                                              • DDissatisfied
                                                                                                                              • 007
                                                                                                                              • 007
                                                                                                                              • 55
                                                                                                                              • HHighly Dissatisfied
                                                                                                                              • 000
                                                                                                                              • 000
                                                                                                                              • Total
                                                                                                                              • 1100
                                                                                                                              • 1100
                                                                                                                              • SSI No
                                                                                                                              • DDevelopment of Skills and Talents
                                                                                                                              • NNo of Respondents
                                                                                                                              • PPercentage
                                                                                                                              • 1 1
                                                                                                                              • HHighly Agree
                                                                                                                              • 112
                                                                                                                              • 112
                                                                                                                              • 22
                                                                                                                              • AAgree
                                                                                                                              • 552
                                                                                                                              • 552
                                                                                                                              • 33
                                                                                                                              • NNeither Agree nor Disagree
                                                                                                                              • 228
                                                                                                                              • 228
                                                                                                                              • 44
                                                                                                                              • DDisagree
                                                                                                                              • 006
                                                                                                                              • 006
                                                                                                                              • 55
                                                                                                                              • HHighly Disagree
                                                                                                                              • 002
                                                                                                                              • 002
                                                                                                                              • Total
                                                                                                                              • 1100
                                                                                                                              • 1100
                                                                                                                              • SSI No
                                                                                                                              • WWelfare Facilities
                                                                                                                              • NNo of Respondents
                                                                                                                              • PPercentage
                                                                                                                              • 11
                                                                                                                              • HHighly satisfied
                                                                                                                              • 009
                                                                                                                              • 909
                                                                                                                              • 22
                                                                                                                              • SSatisfied
                                                                                                                              • 557
                                                                                                                              • 557
                                                                                                                              • 33
                                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                                              • 229
                                                                                                                              • 229
                                                                                                                              • 44
                                                                                                                              • DDissatisfied
                                                                                                                              • 505
                                                                                                                              • 005
                                                                                                                              • 55
                                                                                                                              • HHighly Dissatisfied
                                                                                                                              • 000
                                                                                                                              • 000
                                                                                                                              • Total
                                                                                                                              • 1100
                                                                                                                              • 1100
                                                                                                                                • SUMMARY
                                                                                                                                • RECOMMENDATIONS
                                                                                                                                • BIBLIOGRAPHY

                                                                                                                            62

                                                                                                                            Table 412 ndash To know the opinion regarding opportunity provided by the organisation in developing skills

                                                                                                                            amp talents

                                                                                                                            S

                                                                                                                            SI No

                                                                                                                            D

                                                                                                                            Development of Skills and

                                                                                                                            Talents

                                                                                                                            N

                                                                                                                            No of Respondents

                                                                                                                            P

                                                                                                                            Percentage

                                                                                                                            1

                                                                                                                            1

                                                                                                                            H

                                                                                                                            Highly Agree

                                                                                                                            1

                                                                                                                            12

                                                                                                                            1

                                                                                                                            12

                                                                                                                            2

                                                                                                                            2

                                                                                                                            A

                                                                                                                            Agree

                                                                                                                            5

                                                                                                                            52

                                                                                                                            5

                                                                                                                            52

                                                                                                                            3

                                                                                                                            3

                                                                                                                            N

                                                                                                                            Neither Agree nor Disagree

                                                                                                                            2

                                                                                                                            28

                                                                                                                            2

                                                                                                                            28

                                                                                                                            4

                                                                                                                            4

                                                                                                                            D

                                                                                                                            Disagree

                                                                                                                            0

                                                                                                                            06

                                                                                                                            0

                                                                                                                            06

                                                                                                                            5

                                                                                                                            5

                                                                                                                            H

                                                                                                                            Highly Disagree

                                                                                                                            0

                                                                                                                            02

                                                                                                                            0

                                                                                                                            02

                                                                                                                            Total 1

                                                                                                                            100

                                                                                                                            1

                                                                                                                            100

                                                                                                                            Source survey data

                                                                                                                            Inference

                                                                                                                            From the above table it shows that 52 of employees agreed regarding opportunity provided by the organisation in developing skills amp talents

                                                                                                                            63

                                                                                                                            FIRGURE 412

                                                                                                                            REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                                                                            64

                                                                                                                            Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                                                                            S

                                                                                                                            SI No

                                                                                                                            W

                                                                                                                            Welfare Facilities

                                                                                                                            N

                                                                                                                            No of Respondents

                                                                                                                            P

                                                                                                                            Percentage

                                                                                                                            1

                                                                                                                            1

                                                                                                                            H

                                                                                                                            Highly satisfied

                                                                                                                            0

                                                                                                                            09

                                                                                                                            9

                                                                                                                            09

                                                                                                                            2

                                                                                                                            2

                                                                                                                            S

                                                                                                                            Satisfied

                                                                                                                            5

                                                                                                                            57

                                                                                                                            5

                                                                                                                            57

                                                                                                                            3

                                                                                                                            3

                                                                                                                            N

                                                                                                                            Neither Satisfied nor Dissatisfied

                                                                                                                            2

                                                                                                                            29

                                                                                                                            2

                                                                                                                            29

                                                                                                                            4

                                                                                                                            4

                                                                                                                            D

                                                                                                                            Dissatisfied

                                                                                                                            5

                                                                                                                            05

                                                                                                                            0

                                                                                                                            05

                                                                                                                            5

                                                                                                                            5

                                                                                                                            H

                                                                                                                            Highly Dissatisfied

                                                                                                                            0

                                                                                                                            00

                                                                                                                            0

                                                                                                                            00

                                                                                                                            Total 1

                                                                                                                            100

                                                                                                                            1

                                                                                                                            100

                                                                                                                            Source survey data

                                                                                                                            Inference

                                                                                                                            From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                                                                            FIGURE 413

                                                                                                                            REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                                                                            65

                                                                                                                            Table 414 ndash To know the employee satisfaction towards the salary

                                                                                                                            Source survey data

                                                                                                                            Inference

                                                                                                                            From the above table it shows that 67 of the employees were satisfied

                                                                                                                            with their salary

                                                                                                                            FIGURE 414

                                                                                                                            REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                                                                            S

                                                                                                                            SI No

                                                                                                                            P

                                                                                                                            Payment Satisfaction

                                                                                                                            N

                                                                                                                            No of Respondents

                                                                                                                            P

                                                                                                                            Percentage

                                                                                                                            1

                                                                                                                            1

                                                                                                                            Y

                                                                                                                            Yes

                                                                                                                            6

                                                                                                                            67

                                                                                                                            6

                                                                                                                            67

                                                                                                                            2

                                                                                                                            2

                                                                                                                            N

                                                                                                                            No

                                                                                                                            3

                                                                                                                            33

                                                                                                                            3

                                                                                                                            33

                                                                                                                            T

                                                                                                                            otal

                                                                                                                            1

                                                                                                                            100

                                                                                                                            1

                                                                                                                            100

                                                                                                                            66

                                                                                                                            Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                                                            Organisation

                                                                                                                            Source survey data

                                                                                                                            Inference

                                                                                                                            From the above table it shows that 59 of the employees were willing to

                                                                                                                            continue in this organisation

                                                                                                                            FIGURE 415

                                                                                                                            REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                                                            S

                                                                                                                            SI No

                                                                                                                            W

                                                                                                                            Willingness to Work

                                                                                                                            N

                                                                                                                            No of Respondents

                                                                                                                            P

                                                                                                                            Percentage

                                                                                                                            1

                                                                                                                            1

                                                                                                                            Y

                                                                                                                            Yes

                                                                                                                            5

                                                                                                                            59

                                                                                                                            5

                                                                                                                            59

                                                                                                                            2

                                                                                                                            2

                                                                                                                            N

                                                                                                                            No

                                                                                                                            4

                                                                                                                            41

                                                                                                                            4

                                                                                                                            41

                                                                                                                            T

                                                                                                                            Total

                                                                                                                            1

                                                                                                                            00

                                                                                                                            1

                                                                                                                            00

                                                                                                                            67

                                                                                                                            CHI-SQUARE METHOD

                                                                                                                            The chi square test is one of the simplest and most widely used non-

                                                                                                                            parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                                                            if categorical data shows dependency or the two classifications are independent It can

                                                                                                                            also be used to make comparisons between theoretical population and actual data

                                                                                                                            when categories are used

                                                                                                                            n

                                                                                                                            Chi square χsup2= sum (O-E) sup2 E

                                                                                                                            i =1

                                                                                                                            Where O= observed frequency

                                                                                                                            E= expected frequency

                                                                                                                            68

                                                                                                                            OBSERVED FREQUENCY

                                                                                                                            Table 419 shows the relationship between the department and the job satisfaction

                                                                                                                            Over All

                                                                                                                            Job

                                                                                                                            SatisfactionHighly

                                                                                                                            SatisfiedSatisfied

                                                                                                                            Neither

                                                                                                                            Satisfied nor

                                                                                                                            Dissatisfied

                                                                                                                            DissatisfiedHighly

                                                                                                                            Dissatisfied

                                                                                                                            Sub

                                                                                                                            Total

                                                                                                                            Mechanical 5 6 14 3 2 30

                                                                                                                            Electrical 6 8 6 3 2 25

                                                                                                                            Production 9 13 7 4 2 35

                                                                                                                            Others 2 3 2 2 1 10

                                                                                                                            Sub Total 22 30 29 12 7 100

                                                                                                                            69

                                                                                                                            EXPECTED FREQUENCY

                                                                                                                            Over All

                                                                                                                            Job

                                                                                                                            SatisfactionHighly

                                                                                                                            SatisfiedSatisfied

                                                                                                                            Neither

                                                                                                                            Satisfied nor

                                                                                                                            Dissatisfied

                                                                                                                            DissatisfiedHighly

                                                                                                                            Dissatisfied

                                                                                                                            Sub

                                                                                                                            Total

                                                                                                                            Mechanical 7 8 9 4 2 30

                                                                                                                            Electrical 5 8 7 3 2 25

                                                                                                                            Production 8 11 10 4 2 35

                                                                                                                            Others 2 3 3 1 1 10

                                                                                                                            Sub Total 22 30 29 12 7 100

                                                                                                                            Null Hypothesis (Ho)

                                                                                                                            There is no significant difference between the department and the job satisfaction

                                                                                                                            Alternative Hypothesis (Ho)

                                                                                                                            There is significant difference between the job satisfaction

                                                                                                                            Co Relation

                                                                                                                            70

                                                                                                                            Chapter-V

                                                                                                                            CONCLUSIONS AND

                                                                                                                            RECOMMENDATIONS

                                                                                                                            71

                                                                                                                            CONCLUSION

                                                                                                                            On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                                                            Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                                                            General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                                                            Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                                                            environment of the company is very healthy The visitors feel happy after the campus

                                                                                                                            Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                                                            indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                                                            building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                                                            Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                                                            its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                                                            position by channelising these internal accruals to fund its expansion programmes

                                                                                                                            Working results PTL has registered a handsome and constant growth in its profits because

                                                                                                                            of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                                                            company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                                                            However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                                                            velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                                                            72

                                                                                                                            SUMMARY

                                                                                                                            According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                                                            employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                                                            development and having a best friend at work

                                                                                                                            Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                                                            than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                                                            employees may just start whistling while they work It is up to me The corporate culture or

                                                                                                                            financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                                                            that is completely in your control

                                                                                                                            Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                                                            more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                                                            do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                                                            your job to bond your best people to your company through recognition And you also must help

                                                                                                                            direct and motivate your core performers

                                                                                                                            Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                                                            earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                                                            out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                                                            spend time with their kids) make the most of your formal service awards with some preparation

                                                                                                                            and a group presentation walk around your department every day and talk to your

                                                                                                                            people and thank them sincerely and often

                                                                                                                            73

                                                                                                                            Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                                                            You do great work actually can have the opposite effect and leave your employees wondering

                                                                                                                            Does he have any idea what I really do around here Specific praise links individual

                                                                                                                            accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                                                            customer complaint Great work As you know we value quick resolutions of problems as

                                                                                                                            one of our core strategies

                                                                                                                            Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                                                            college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                                                            your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                                                            high-impact performers report that they left their last job because No one ever asked me to

                                                                                                                            stay

                                                                                                                            Forget cash

                                                                                                                            Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                                                            offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                                                            work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                                                            recognized and involved they are much less likely to keep asking about money

                                                                                                                            Recognize

                                                                                                                            Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                                                            largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                                                            at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                                                            much too long to recognize and you probably are losing people you do not need to

                                                                                                                            74

                                                                                                                            Recognition works

                                                                                                                            Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                                            performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                                            ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                                            Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                                            Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                                            achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                                            their jobs again Chances are you will work together happily ever after

                                                                                                                            So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                                            organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                                            sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                                            and other moral value

                                                                                                                            75

                                                                                                                            RECOMMENDATIONS

                                                                                                                            PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                                            minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                                            will spread over more units thereby decreasing the per unit cost

                                                                                                                            PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                                            period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                                            equal as it will help in improving company liquidity

                                                                                                                            PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                                            business as it accounts very less as compare to other businesses of Philips

                                                                                                                            Another recommendation for Mohali plant is about the HR department that is they

                                                                                                                            should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                                            up to the profit of the company

                                                                                                                            76

                                                                                                                            BIBLIOGRAPHY

                                                                                                                            1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                                            2 Monthly Journals of Philips Electronics India Ltd

                                                                                                                            3 Authentic Leadership Medtronic CEO Bill George

                                                                                                                            4 wwwindiaphilipscom

                                                                                                                            5 wwwwikipediacom

                                                                                                                            6 httpwwwemployeecommitmentcom

                                                                                                                            7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                                            8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                                            9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                                            77

                                                                                                                            Questionnaire

                                                                                                                            Name __________________________________________________________

                                                                                                                            Age______________________________ Gender _______________________

                                                                                                                            Qualification _______________________ Contact No ___________________

                                                                                                                            Q1 In which department you are working

                                                                                                                            Electrical Production Mechanical Other

                                                                                                                            Q2 What is your working experience

                                                                                                                            gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                                            Q3 How You like the physical Working Environment of the organization

                                                                                                                            Excellent Good Fair Poor Very Poor

                                                                                                                            Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                                            Q5 Are you satisfied with your work

                                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                                            Q6 Are you satisfied with the career development programe of the company

                                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                                            Q7 Is other staff of the organization is co-operative with you

                                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                                            Q8 Are you satisfied with top level management

                                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                                            78

                                                                                                                            Q9 Are you satisfied with your subordinates

                                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                                            Q10 Are you satisfied with the nature of the Job

                                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                                            Q11 Do you have any Job Pressure in work

                                                                                                                            Yes No

                                                                                                                            Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                                            Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                                            Q14 Are you satisfied towards your salary

                                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                                            Q15 Are you committed towards the organisation

                                                                                                                            Yes No

                                                                                                                            Signature

                                                                                                                            • SSI No
                                                                                                                            • DDepartment
                                                                                                                            • NNo of Respondents
                                                                                                                            • PPercentage
                                                                                                                            • 11
                                                                                                                            • MMechanical
                                                                                                                            • 330
                                                                                                                            • 330
                                                                                                                            • 22
                                                                                                                            • EElectrical
                                                                                                                            • 225
                                                                                                                            • 225
                                                                                                                            • 33
                                                                                                                            • PProduction
                                                                                                                            • 335
                                                                                                                            • 335
                                                                                                                            • 44
                                                                                                                            • OOthers
                                                                                                                            • 110
                                                                                                                            • 110
                                                                                                                            • TTotal
                                                                                                                            • 1100
                                                                                                                            • 1100
                                                                                                                            • SSI No
                                                                                                                            • WWork Experience
                                                                                                                            • NNo of Respondents
                                                                                                                            • PPercentage
                                                                                                                            • 11
                                                                                                                            • BBelow 2 years
                                                                                                                            • 133
                                                                                                                            • 113
                                                                                                                            • 22
                                                                                                                            • 2 2ndash 4 years
                                                                                                                            • 330
                                                                                                                            • 330
                                                                                                                            • 33
                                                                                                                            • 4 4ndash 6 years
                                                                                                                            • 334
                                                                                                                            • 334
                                                                                                                            • 44
                                                                                                                            • AAbove 6 years
                                                                                                                            • 223
                                                                                                                            • 223
                                                                                                                            • Total
                                                                                                                            • 1100
                                                                                                                            • 1100
                                                                                                                            • SSI No
                                                                                                                            • AAmount of Work
                                                                                                                            • NNo of Respondents
                                                                                                                            • PPercentage
                                                                                                                            • 11
                                                                                                                            • HHighly satisfied
                                                                                                                            • 220
                                                                                                                            • 220
                                                                                                                            • 22
                                                                                                                            • SSatisfied
                                                                                                                            • 445
                                                                                                                            • 445
                                                                                                                            • 33
                                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                                            • 112
                                                                                                                            • 112
                                                                                                                            • 44
                                                                                                                            • DDissatisfied
                                                                                                                            • 118
                                                                                                                            • 118
                                                                                                                            • 55
                                                                                                                            • HHighly Dissatisfied
                                                                                                                            • 006
                                                                                                                            • 006
                                                                                                                            • Total
                                                                                                                            • 1100
                                                                                                                            • 1100
                                                                                                                            • SSI No
                                                                                                                            • SSatisfaction with Subordinates
                                                                                                                            • NNo of Respondents
                                                                                                                            • PPercentage
                                                                                                                            • 11
                                                                                                                            • HHighly satisfied
                                                                                                                            • 112
                                                                                                                            • 112
                                                                                                                            • 22
                                                                                                                            • SSatisfied
                                                                                                                            • 667
                                                                                                                            • 667
                                                                                                                            • 23
                                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                                            • 114
                                                                                                                            • 114
                                                                                                                            • 4
                                                                                                                            • DDissatisfied
                                                                                                                            • 007
                                                                                                                            • 007
                                                                                                                            • 55
                                                                                                                            • HHighly Dissatisfied
                                                                                                                            • 0 00
                                                                                                                            • 000
                                                                                                                            • Total
                                                                                                                            • 1100
                                                                                                                            • 1100
                                                                                                                            • SSI No
                                                                                                                            • JJob Pressure
                                                                                                                            • NNo of Respondents
                                                                                                                            • PPercentage
                                                                                                                            • 11
                                                                                                                            • YYes
                                                                                                                            • 772
                                                                                                                            • 772
                                                                                                                            • 22
                                                                                                                            • NNo
                                                                                                                            • 228
                                                                                                                            • 228
                                                                                                                            • TTotal
                                                                                                                            • 1100
                                                                                                                            • 1100
                                                                                                                            • SSI No
                                                                                                                            • PPayment Satisfaction
                                                                                                                            • NNo of Respondents
                                                                                                                            • PPercentage
                                                                                                                            • 11
                                                                                                                            • YYes
                                                                                                                            • 667
                                                                                                                            • 667
                                                                                                                            • 22
                                                                                                                            • NNo
                                                                                                                            • 333
                                                                                                                            • 333
                                                                                                                            • Total
                                                                                                                            • 1100
                                                                                                                            • 1100
                                                                                                                            • SSI No
                                                                                                                            • WWillingness to Work
                                                                                                                            • NNo of Respondents
                                                                                                                            • PPercentage
                                                                                                                            • 11
                                                                                                                            • YYes
                                                                                                                            • 559
                                                                                                                            • 559
                                                                                                                            • 22
                                                                                                                            • NNo
                                                                                                                            • 441
                                                                                                                            • 441
                                                                                                                            • TTotal
                                                                                                                            • 100
                                                                                                                            • 100
                                                                                                                              • MISSION amp VISION
                                                                                                                              • Mission
                                                                                                                              • Vision
                                                                                                                              • Philips Electronics India Limited
                                                                                                                                • SSI No
                                                                                                                                • WWorking Environment
                                                                                                                                • NNo of Respondents
                                                                                                                                • PPercentage
                                                                                                                                • 11
                                                                                                                                • EExcellent
                                                                                                                                • 112
                                                                                                                                • 112
                                                                                                                                • 22
                                                                                                                                • GGood
                                                                                                                                • 557
                                                                                                                                • 557
                                                                                                                                • 33
                                                                                                                                • FFair
                                                                                                                                • 228
                                                                                                                                • 228
                                                                                                                                • 44
                                                                                                                                • PPoor
                                                                                                                                • 003
                                                                                                                                • 033
                                                                                                                                • 55
                                                                                                                                • VVery Poor
                                                                                                                                • 000
                                                                                                                                • 000
                                                                                                                                • TTotal
                                                                                                                                • 1100
                                                                                                                                • 1100
                                                                                                                                • SSI No
                                                                                                                                • NNon-Monitory Benefits offered to Employees
                                                                                                                                • NNo of Respondents
                                                                                                                                • PPercentage
                                                                                                                                • 11
                                                                                                                                • HHighly Satisfied
                                                                                                                                • 114
                                                                                                                                • 114
                                                                                                                                • 22
                                                                                                                                • SSatisfied
                                                                                                                                • 554
                                                                                                                                • 554
                                                                                                                                • 33
                                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                                • 225
                                                                                                                                • 225
                                                                                                                                • 44
                                                                                                                                • DDissatisfied
                                                                                                                                • 005
                                                                                                                                • 005
                                                                                                                                • 55
                                                                                                                                • HHighly Dissatisfied
                                                                                                                                • 002
                                                                                                                                • 002
                                                                                                                                • Total
                                                                                                                                • 1100
                                                                                                                                • 1100
                                                                                                                                • SSI No
                                                                                                                                • CCareer Development
                                                                                                                                • NNo of Respondents
                                                                                                                                • PPercentage
                                                                                                                                • HHighly satisfied
                                                                                                                                • 112
                                                                                                                                • 112
                                                                                                                                • SSatisfied
                                                                                                                                • 556
                                                                                                                                • 556
                                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                                • 222
                                                                                                                                • 222
                                                                                                                                • DDissatisfied
                                                                                                                                • 110
                                                                                                                                • 110
                                                                                                                                • HHighly Dissatisfied
                                                                                                                                • 000
                                                                                                                                • 000
                                                                                                                                • Total
                                                                                                                                • 1100
                                                                                                                                • 1100
                                                                                                                                • SSI No
                                                                                                                                • CCo-operation of Workers
                                                                                                                                • NNo of Respondents
                                                                                                                                • PPercentage
                                                                                                                                • 11
                                                                                                                                • HHighly satisfied
                                                                                                                                • 220
                                                                                                                                • 220
                                                                                                                                • 22
                                                                                                                                • SSatisfied
                                                                                                                                • 666
                                                                                                                                • 666
                                                                                                                                • 33
                                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                                • 111
                                                                                                                                • 111
                                                                                                                                • 44
                                                                                                                                • DDissatisfied
                                                                                                                                • 003
                                                                                                                                • 003
                                                                                                                                • 55
                                                                                                                                • HHighly Dissatisfied
                                                                                                                                • 000
                                                                                                                                • 000
                                                                                                                                • Total
                                                                                                                                • 1100
                                                                                                                                • 1100
                                                                                                                                • SSI No
                                                                                                                                • SSatisfaction with Top Management
                                                                                                                                • NNo of Respondents
                                                                                                                                • PPercentage
                                                                                                                                • 11
                                                                                                                                • HHighly satisfied
                                                                                                                                • 226
                                                                                                                                • 226
                                                                                                                                • 22
                                                                                                                                • SSatisfied
                                                                                                                                • 551
                                                                                                                                • 551
                                                                                                                                • 33
                                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                                • 117
                                                                                                                                • 117
                                                                                                                                • 44
                                                                                                                                • DDissatisfied
                                                                                                                                • 006
                                                                                                                                • 006
                                                                                                                                • 55
                                                                                                                                • HHighly dissatisfied
                                                                                                                                • 000
                                                                                                                                • 000
                                                                                                                                • Total
                                                                                                                                • 1100
                                                                                                                                • 1100
                                                                                                                                • SSI No
                                                                                                                                • JJob Satisfaction
                                                                                                                                • NNo of Respondents
                                                                                                                                • PPercentage
                                                                                                                                • 11
                                                                                                                                • HHighly satisfied
                                                                                                                                • 222
                                                                                                                                • 222
                                                                                                                                • 22
                                                                                                                                • SSatisfied
                                                                                                                                • 556
                                                                                                                                • 556
                                                                                                                                • 33
                                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                                • 116
                                                                                                                                • 116
                                                                                                                                • 44
                                                                                                                                • DDissatisfied
                                                                                                                                • 007
                                                                                                                                • 007
                                                                                                                                • 55
                                                                                                                                • HHighly Dissatisfied
                                                                                                                                • 000
                                                                                                                                • 000
                                                                                                                                • Total
                                                                                                                                • 1100
                                                                                                                                • 1100
                                                                                                                                • SSI No
                                                                                                                                • DDevelopment of Skills and Talents
                                                                                                                                • NNo of Respondents
                                                                                                                                • PPercentage
                                                                                                                                • 1 1
                                                                                                                                • HHighly Agree
                                                                                                                                • 112
                                                                                                                                • 112
                                                                                                                                • 22
                                                                                                                                • AAgree
                                                                                                                                • 552
                                                                                                                                • 552
                                                                                                                                • 33
                                                                                                                                • NNeither Agree nor Disagree
                                                                                                                                • 228
                                                                                                                                • 228
                                                                                                                                • 44
                                                                                                                                • DDisagree
                                                                                                                                • 006
                                                                                                                                • 006
                                                                                                                                • 55
                                                                                                                                • HHighly Disagree
                                                                                                                                • 002
                                                                                                                                • 002
                                                                                                                                • Total
                                                                                                                                • 1100
                                                                                                                                • 1100
                                                                                                                                • SSI No
                                                                                                                                • WWelfare Facilities
                                                                                                                                • NNo of Respondents
                                                                                                                                • PPercentage
                                                                                                                                • 11
                                                                                                                                • HHighly satisfied
                                                                                                                                • 009
                                                                                                                                • 909
                                                                                                                                • 22
                                                                                                                                • SSatisfied
                                                                                                                                • 557
                                                                                                                                • 557
                                                                                                                                • 33
                                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                                • 229
                                                                                                                                • 229
                                                                                                                                • 44
                                                                                                                                • DDissatisfied
                                                                                                                                • 505
                                                                                                                                • 005
                                                                                                                                • 55
                                                                                                                                • HHighly Dissatisfied
                                                                                                                                • 000
                                                                                                                                • 000
                                                                                                                                • Total
                                                                                                                                • 1100
                                                                                                                                • 1100
                                                                                                                                  • SUMMARY
                                                                                                                                  • RECOMMENDATIONS
                                                                                                                                  • BIBLIOGRAPHY

                                                                                                                              63

                                                                                                                              FIRGURE 412

                                                                                                                              REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN DEVELOPING SKILLS amp TALENTS

                                                                                                                              64

                                                                                                                              Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                                                                              S

                                                                                                                              SI No

                                                                                                                              W

                                                                                                                              Welfare Facilities

                                                                                                                              N

                                                                                                                              No of Respondents

                                                                                                                              P

                                                                                                                              Percentage

                                                                                                                              1

                                                                                                                              1

                                                                                                                              H

                                                                                                                              Highly satisfied

                                                                                                                              0

                                                                                                                              09

                                                                                                                              9

                                                                                                                              09

                                                                                                                              2

                                                                                                                              2

                                                                                                                              S

                                                                                                                              Satisfied

                                                                                                                              5

                                                                                                                              57

                                                                                                                              5

                                                                                                                              57

                                                                                                                              3

                                                                                                                              3

                                                                                                                              N

                                                                                                                              Neither Satisfied nor Dissatisfied

                                                                                                                              2

                                                                                                                              29

                                                                                                                              2

                                                                                                                              29

                                                                                                                              4

                                                                                                                              4

                                                                                                                              D

                                                                                                                              Dissatisfied

                                                                                                                              5

                                                                                                                              05

                                                                                                                              0

                                                                                                                              05

                                                                                                                              5

                                                                                                                              5

                                                                                                                              H

                                                                                                                              Highly Dissatisfied

                                                                                                                              0

                                                                                                                              00

                                                                                                                              0

                                                                                                                              00

                                                                                                                              Total 1

                                                                                                                              100

                                                                                                                              1

                                                                                                                              100

                                                                                                                              Source survey data

                                                                                                                              Inference

                                                                                                                              From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                                                                              FIGURE 413

                                                                                                                              REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                                                                              65

                                                                                                                              Table 414 ndash To know the employee satisfaction towards the salary

                                                                                                                              Source survey data

                                                                                                                              Inference

                                                                                                                              From the above table it shows that 67 of the employees were satisfied

                                                                                                                              with their salary

                                                                                                                              FIGURE 414

                                                                                                                              REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                                                                              S

                                                                                                                              SI No

                                                                                                                              P

                                                                                                                              Payment Satisfaction

                                                                                                                              N

                                                                                                                              No of Respondents

                                                                                                                              P

                                                                                                                              Percentage

                                                                                                                              1

                                                                                                                              1

                                                                                                                              Y

                                                                                                                              Yes

                                                                                                                              6

                                                                                                                              67

                                                                                                                              6

                                                                                                                              67

                                                                                                                              2

                                                                                                                              2

                                                                                                                              N

                                                                                                                              No

                                                                                                                              3

                                                                                                                              33

                                                                                                                              3

                                                                                                                              33

                                                                                                                              T

                                                                                                                              otal

                                                                                                                              1

                                                                                                                              100

                                                                                                                              1

                                                                                                                              100

                                                                                                                              66

                                                                                                                              Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                                                              Organisation

                                                                                                                              Source survey data

                                                                                                                              Inference

                                                                                                                              From the above table it shows that 59 of the employees were willing to

                                                                                                                              continue in this organisation

                                                                                                                              FIGURE 415

                                                                                                                              REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                                                              S

                                                                                                                              SI No

                                                                                                                              W

                                                                                                                              Willingness to Work

                                                                                                                              N

                                                                                                                              No of Respondents

                                                                                                                              P

                                                                                                                              Percentage

                                                                                                                              1

                                                                                                                              1

                                                                                                                              Y

                                                                                                                              Yes

                                                                                                                              5

                                                                                                                              59

                                                                                                                              5

                                                                                                                              59

                                                                                                                              2

                                                                                                                              2

                                                                                                                              N

                                                                                                                              No

                                                                                                                              4

                                                                                                                              41

                                                                                                                              4

                                                                                                                              41

                                                                                                                              T

                                                                                                                              Total

                                                                                                                              1

                                                                                                                              00

                                                                                                                              1

                                                                                                                              00

                                                                                                                              67

                                                                                                                              CHI-SQUARE METHOD

                                                                                                                              The chi square test is one of the simplest and most widely used non-

                                                                                                                              parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                                                              if categorical data shows dependency or the two classifications are independent It can

                                                                                                                              also be used to make comparisons between theoretical population and actual data

                                                                                                                              when categories are used

                                                                                                                              n

                                                                                                                              Chi square χsup2= sum (O-E) sup2 E

                                                                                                                              i =1

                                                                                                                              Where O= observed frequency

                                                                                                                              E= expected frequency

                                                                                                                              68

                                                                                                                              OBSERVED FREQUENCY

                                                                                                                              Table 419 shows the relationship between the department and the job satisfaction

                                                                                                                              Over All

                                                                                                                              Job

                                                                                                                              SatisfactionHighly

                                                                                                                              SatisfiedSatisfied

                                                                                                                              Neither

                                                                                                                              Satisfied nor

                                                                                                                              Dissatisfied

                                                                                                                              DissatisfiedHighly

                                                                                                                              Dissatisfied

                                                                                                                              Sub

                                                                                                                              Total

                                                                                                                              Mechanical 5 6 14 3 2 30

                                                                                                                              Electrical 6 8 6 3 2 25

                                                                                                                              Production 9 13 7 4 2 35

                                                                                                                              Others 2 3 2 2 1 10

                                                                                                                              Sub Total 22 30 29 12 7 100

                                                                                                                              69

                                                                                                                              EXPECTED FREQUENCY

                                                                                                                              Over All

                                                                                                                              Job

                                                                                                                              SatisfactionHighly

                                                                                                                              SatisfiedSatisfied

                                                                                                                              Neither

                                                                                                                              Satisfied nor

                                                                                                                              Dissatisfied

                                                                                                                              DissatisfiedHighly

                                                                                                                              Dissatisfied

                                                                                                                              Sub

                                                                                                                              Total

                                                                                                                              Mechanical 7 8 9 4 2 30

                                                                                                                              Electrical 5 8 7 3 2 25

                                                                                                                              Production 8 11 10 4 2 35

                                                                                                                              Others 2 3 3 1 1 10

                                                                                                                              Sub Total 22 30 29 12 7 100

                                                                                                                              Null Hypothesis (Ho)

                                                                                                                              There is no significant difference between the department and the job satisfaction

                                                                                                                              Alternative Hypothesis (Ho)

                                                                                                                              There is significant difference between the job satisfaction

                                                                                                                              Co Relation

                                                                                                                              70

                                                                                                                              Chapter-V

                                                                                                                              CONCLUSIONS AND

                                                                                                                              RECOMMENDATIONS

                                                                                                                              71

                                                                                                                              CONCLUSION

                                                                                                                              On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                                                              Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                                                              General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                                                              Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                                                              environment of the company is very healthy The visitors feel happy after the campus

                                                                                                                              Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                                                              indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                                                              building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                                                              Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                                                              its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                                                              position by channelising these internal accruals to fund its expansion programmes

                                                                                                                              Working results PTL has registered a handsome and constant growth in its profits because

                                                                                                                              of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                                                              company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                                                              However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                                                              velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                                                              72

                                                                                                                              SUMMARY

                                                                                                                              According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                                                              employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                                                              development and having a best friend at work

                                                                                                                              Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                                                              than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                                                              employees may just start whistling while they work It is up to me The corporate culture or

                                                                                                                              financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                                                              that is completely in your control

                                                                                                                              Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                                                              more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                                                              do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                                                              your job to bond your best people to your company through recognition And you also must help

                                                                                                                              direct and motivate your core performers

                                                                                                                              Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                                                              earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                                                              out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                                                              spend time with their kids) make the most of your formal service awards with some preparation

                                                                                                                              and a group presentation walk around your department every day and talk to your

                                                                                                                              people and thank them sincerely and often

                                                                                                                              73

                                                                                                                              Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                                                              You do great work actually can have the opposite effect and leave your employees wondering

                                                                                                                              Does he have any idea what I really do around here Specific praise links individual

                                                                                                                              accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                                                              customer complaint Great work As you know we value quick resolutions of problems as

                                                                                                                              one of our core strategies

                                                                                                                              Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                                                              college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                                                              your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                                                              high-impact performers report that they left their last job because No one ever asked me to

                                                                                                                              stay

                                                                                                                              Forget cash

                                                                                                                              Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                                                              offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                                                              work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                                                              recognized and involved they are much less likely to keep asking about money

                                                                                                                              Recognize

                                                                                                                              Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                                                              largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                                                              at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                                                              much too long to recognize and you probably are losing people you do not need to

                                                                                                                              74

                                                                                                                              Recognition works

                                                                                                                              Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                                              performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                                              ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                                              Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                                              Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                                              achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                                              their jobs again Chances are you will work together happily ever after

                                                                                                                              So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                                              organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                                              sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                                              and other moral value

                                                                                                                              75

                                                                                                                              RECOMMENDATIONS

                                                                                                                              PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                                              minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                                              will spread over more units thereby decreasing the per unit cost

                                                                                                                              PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                                              period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                                              equal as it will help in improving company liquidity

                                                                                                                              PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                                              business as it accounts very less as compare to other businesses of Philips

                                                                                                                              Another recommendation for Mohali plant is about the HR department that is they

                                                                                                                              should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                                              up to the profit of the company

                                                                                                                              76

                                                                                                                              BIBLIOGRAPHY

                                                                                                                              1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                                              2 Monthly Journals of Philips Electronics India Ltd

                                                                                                                              3 Authentic Leadership Medtronic CEO Bill George

                                                                                                                              4 wwwindiaphilipscom

                                                                                                                              5 wwwwikipediacom

                                                                                                                              6 httpwwwemployeecommitmentcom

                                                                                                                              7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                                              8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                                              9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                                              77

                                                                                                                              Questionnaire

                                                                                                                              Name __________________________________________________________

                                                                                                                              Age______________________________ Gender _______________________

                                                                                                                              Qualification _______________________ Contact No ___________________

                                                                                                                              Q1 In which department you are working

                                                                                                                              Electrical Production Mechanical Other

                                                                                                                              Q2 What is your working experience

                                                                                                                              gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                                              Q3 How You like the physical Working Environment of the organization

                                                                                                                              Excellent Good Fair Poor Very Poor

                                                                                                                              Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                                              Q5 Are you satisfied with your work

                                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                                              Q6 Are you satisfied with the career development programe of the company

                                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                                              Q7 Is other staff of the organization is co-operative with you

                                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                                              Q8 Are you satisfied with top level management

                                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                                              78

                                                                                                                              Q9 Are you satisfied with your subordinates

                                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                                              Q10 Are you satisfied with the nature of the Job

                                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                                              Q11 Do you have any Job Pressure in work

                                                                                                                              Yes No

                                                                                                                              Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                                              Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                                              Q14 Are you satisfied towards your salary

                                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                                              Q15 Are you committed towards the organisation

                                                                                                                              Yes No

                                                                                                                              Signature

                                                                                                                              • SSI No
                                                                                                                              • DDepartment
                                                                                                                              • NNo of Respondents
                                                                                                                              • PPercentage
                                                                                                                              • 11
                                                                                                                              • MMechanical
                                                                                                                              • 330
                                                                                                                              • 330
                                                                                                                              • 22
                                                                                                                              • EElectrical
                                                                                                                              • 225
                                                                                                                              • 225
                                                                                                                              • 33
                                                                                                                              • PProduction
                                                                                                                              • 335
                                                                                                                              • 335
                                                                                                                              • 44
                                                                                                                              • OOthers
                                                                                                                              • 110
                                                                                                                              • 110
                                                                                                                              • TTotal
                                                                                                                              • 1100
                                                                                                                              • 1100
                                                                                                                              • SSI No
                                                                                                                              • WWork Experience
                                                                                                                              • NNo of Respondents
                                                                                                                              • PPercentage
                                                                                                                              • 11
                                                                                                                              • BBelow 2 years
                                                                                                                              • 133
                                                                                                                              • 113
                                                                                                                              • 22
                                                                                                                              • 2 2ndash 4 years
                                                                                                                              • 330
                                                                                                                              • 330
                                                                                                                              • 33
                                                                                                                              • 4 4ndash 6 years
                                                                                                                              • 334
                                                                                                                              • 334
                                                                                                                              • 44
                                                                                                                              • AAbove 6 years
                                                                                                                              • 223
                                                                                                                              • 223
                                                                                                                              • Total
                                                                                                                              • 1100
                                                                                                                              • 1100
                                                                                                                              • SSI No
                                                                                                                              • AAmount of Work
                                                                                                                              • NNo of Respondents
                                                                                                                              • PPercentage
                                                                                                                              • 11
                                                                                                                              • HHighly satisfied
                                                                                                                              • 220
                                                                                                                              • 220
                                                                                                                              • 22
                                                                                                                              • SSatisfied
                                                                                                                              • 445
                                                                                                                              • 445
                                                                                                                              • 33
                                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                                              • 112
                                                                                                                              • 112
                                                                                                                              • 44
                                                                                                                              • DDissatisfied
                                                                                                                              • 118
                                                                                                                              • 118
                                                                                                                              • 55
                                                                                                                              • HHighly Dissatisfied
                                                                                                                              • 006
                                                                                                                              • 006
                                                                                                                              • Total
                                                                                                                              • 1100
                                                                                                                              • 1100
                                                                                                                              • SSI No
                                                                                                                              • SSatisfaction with Subordinates
                                                                                                                              • NNo of Respondents
                                                                                                                              • PPercentage
                                                                                                                              • 11
                                                                                                                              • HHighly satisfied
                                                                                                                              • 112
                                                                                                                              • 112
                                                                                                                              • 22
                                                                                                                              • SSatisfied
                                                                                                                              • 667
                                                                                                                              • 667
                                                                                                                              • 23
                                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                                              • 114
                                                                                                                              • 114
                                                                                                                              • 4
                                                                                                                              • DDissatisfied
                                                                                                                              • 007
                                                                                                                              • 007
                                                                                                                              • 55
                                                                                                                              • HHighly Dissatisfied
                                                                                                                              • 0 00
                                                                                                                              • 000
                                                                                                                              • Total
                                                                                                                              • 1100
                                                                                                                              • 1100
                                                                                                                              • SSI No
                                                                                                                              • JJob Pressure
                                                                                                                              • NNo of Respondents
                                                                                                                              • PPercentage
                                                                                                                              • 11
                                                                                                                              • YYes
                                                                                                                              • 772
                                                                                                                              • 772
                                                                                                                              • 22
                                                                                                                              • NNo
                                                                                                                              • 228
                                                                                                                              • 228
                                                                                                                              • TTotal
                                                                                                                              • 1100
                                                                                                                              • 1100
                                                                                                                              • SSI No
                                                                                                                              • PPayment Satisfaction
                                                                                                                              • NNo of Respondents
                                                                                                                              • PPercentage
                                                                                                                              • 11
                                                                                                                              • YYes
                                                                                                                              • 667
                                                                                                                              • 667
                                                                                                                              • 22
                                                                                                                              • NNo
                                                                                                                              • 333
                                                                                                                              • 333
                                                                                                                              • Total
                                                                                                                              • 1100
                                                                                                                              • 1100
                                                                                                                              • SSI No
                                                                                                                              • WWillingness to Work
                                                                                                                              • NNo of Respondents
                                                                                                                              • PPercentage
                                                                                                                              • 11
                                                                                                                              • YYes
                                                                                                                              • 559
                                                                                                                              • 559
                                                                                                                              • 22
                                                                                                                              • NNo
                                                                                                                              • 441
                                                                                                                              • 441
                                                                                                                              • TTotal
                                                                                                                              • 100
                                                                                                                              • 100
                                                                                                                                • MISSION amp VISION
                                                                                                                                • Mission
                                                                                                                                • Vision
                                                                                                                                • Philips Electronics India Limited
                                                                                                                                  • SSI No
                                                                                                                                  • WWorking Environment
                                                                                                                                  • NNo of Respondents
                                                                                                                                  • PPercentage
                                                                                                                                  • 11
                                                                                                                                  • EExcellent
                                                                                                                                  • 112
                                                                                                                                  • 112
                                                                                                                                  • 22
                                                                                                                                  • GGood
                                                                                                                                  • 557
                                                                                                                                  • 557
                                                                                                                                  • 33
                                                                                                                                  • FFair
                                                                                                                                  • 228
                                                                                                                                  • 228
                                                                                                                                  • 44
                                                                                                                                  • PPoor
                                                                                                                                  • 003
                                                                                                                                  • 033
                                                                                                                                  • 55
                                                                                                                                  • VVery Poor
                                                                                                                                  • 000
                                                                                                                                  • 000
                                                                                                                                  • TTotal
                                                                                                                                  • 1100
                                                                                                                                  • 1100
                                                                                                                                  • SSI No
                                                                                                                                  • NNon-Monitory Benefits offered to Employees
                                                                                                                                  • NNo of Respondents
                                                                                                                                  • PPercentage
                                                                                                                                  • 11
                                                                                                                                  • HHighly Satisfied
                                                                                                                                  • 114
                                                                                                                                  • 114
                                                                                                                                  • 22
                                                                                                                                  • SSatisfied
                                                                                                                                  • 554
                                                                                                                                  • 554
                                                                                                                                  • 33
                                                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                                                  • 225
                                                                                                                                  • 225
                                                                                                                                  • 44
                                                                                                                                  • DDissatisfied
                                                                                                                                  • 005
                                                                                                                                  • 005
                                                                                                                                  • 55
                                                                                                                                  • HHighly Dissatisfied
                                                                                                                                  • 002
                                                                                                                                  • 002
                                                                                                                                  • Total
                                                                                                                                  • 1100
                                                                                                                                  • 1100
                                                                                                                                  • SSI No
                                                                                                                                  • CCareer Development
                                                                                                                                  • NNo of Respondents
                                                                                                                                  • PPercentage
                                                                                                                                  • HHighly satisfied
                                                                                                                                  • 112
                                                                                                                                  • 112
                                                                                                                                  • SSatisfied
                                                                                                                                  • 556
                                                                                                                                  • 556
                                                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                                                  • 222
                                                                                                                                  • 222
                                                                                                                                  • DDissatisfied
                                                                                                                                  • 110
                                                                                                                                  • 110
                                                                                                                                  • HHighly Dissatisfied
                                                                                                                                  • 000
                                                                                                                                  • 000
                                                                                                                                  • Total
                                                                                                                                  • 1100
                                                                                                                                  • 1100
                                                                                                                                  • SSI No
                                                                                                                                  • CCo-operation of Workers
                                                                                                                                  • NNo of Respondents
                                                                                                                                  • PPercentage
                                                                                                                                  • 11
                                                                                                                                  • HHighly satisfied
                                                                                                                                  • 220
                                                                                                                                  • 220
                                                                                                                                  • 22
                                                                                                                                  • SSatisfied
                                                                                                                                  • 666
                                                                                                                                  • 666
                                                                                                                                  • 33
                                                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                                                  • 111
                                                                                                                                  • 111
                                                                                                                                  • 44
                                                                                                                                  • DDissatisfied
                                                                                                                                  • 003
                                                                                                                                  • 003
                                                                                                                                  • 55
                                                                                                                                  • HHighly Dissatisfied
                                                                                                                                  • 000
                                                                                                                                  • 000
                                                                                                                                  • Total
                                                                                                                                  • 1100
                                                                                                                                  • 1100
                                                                                                                                  • SSI No
                                                                                                                                  • SSatisfaction with Top Management
                                                                                                                                  • NNo of Respondents
                                                                                                                                  • PPercentage
                                                                                                                                  • 11
                                                                                                                                  • HHighly satisfied
                                                                                                                                  • 226
                                                                                                                                  • 226
                                                                                                                                  • 22
                                                                                                                                  • SSatisfied
                                                                                                                                  • 551
                                                                                                                                  • 551
                                                                                                                                  • 33
                                                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                                                  • 117
                                                                                                                                  • 117
                                                                                                                                  • 44
                                                                                                                                  • DDissatisfied
                                                                                                                                  • 006
                                                                                                                                  • 006
                                                                                                                                  • 55
                                                                                                                                  • HHighly dissatisfied
                                                                                                                                  • 000
                                                                                                                                  • 000
                                                                                                                                  • Total
                                                                                                                                  • 1100
                                                                                                                                  • 1100
                                                                                                                                  • SSI No
                                                                                                                                  • JJob Satisfaction
                                                                                                                                  • NNo of Respondents
                                                                                                                                  • PPercentage
                                                                                                                                  • 11
                                                                                                                                  • HHighly satisfied
                                                                                                                                  • 222
                                                                                                                                  • 222
                                                                                                                                  • 22
                                                                                                                                  • SSatisfied
                                                                                                                                  • 556
                                                                                                                                  • 556
                                                                                                                                  • 33
                                                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                                                  • 116
                                                                                                                                  • 116
                                                                                                                                  • 44
                                                                                                                                  • DDissatisfied
                                                                                                                                  • 007
                                                                                                                                  • 007
                                                                                                                                  • 55
                                                                                                                                  • HHighly Dissatisfied
                                                                                                                                  • 000
                                                                                                                                  • 000
                                                                                                                                  • Total
                                                                                                                                  • 1100
                                                                                                                                  • 1100
                                                                                                                                  • SSI No
                                                                                                                                  • DDevelopment of Skills and Talents
                                                                                                                                  • NNo of Respondents
                                                                                                                                  • PPercentage
                                                                                                                                  • 1 1
                                                                                                                                  • HHighly Agree
                                                                                                                                  • 112
                                                                                                                                  • 112
                                                                                                                                  • 22
                                                                                                                                  • AAgree
                                                                                                                                  • 552
                                                                                                                                  • 552
                                                                                                                                  • 33
                                                                                                                                  • NNeither Agree nor Disagree
                                                                                                                                  • 228
                                                                                                                                  • 228
                                                                                                                                  • 44
                                                                                                                                  • DDisagree
                                                                                                                                  • 006
                                                                                                                                  • 006
                                                                                                                                  • 55
                                                                                                                                  • HHighly Disagree
                                                                                                                                  • 002
                                                                                                                                  • 002
                                                                                                                                  • Total
                                                                                                                                  • 1100
                                                                                                                                  • 1100
                                                                                                                                  • SSI No
                                                                                                                                  • WWelfare Facilities
                                                                                                                                  • NNo of Respondents
                                                                                                                                  • PPercentage
                                                                                                                                  • 11
                                                                                                                                  • HHighly satisfied
                                                                                                                                  • 009
                                                                                                                                  • 909
                                                                                                                                  • 22
                                                                                                                                  • SSatisfied
                                                                                                                                  • 557
                                                                                                                                  • 557
                                                                                                                                  • 33
                                                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                                                  • 229
                                                                                                                                  • 229
                                                                                                                                  • 44
                                                                                                                                  • DDissatisfied
                                                                                                                                  • 505
                                                                                                                                  • 005
                                                                                                                                  • 55
                                                                                                                                  • HHighly Dissatisfied
                                                                                                                                  • 000
                                                                                                                                  • 000
                                                                                                                                  • Total
                                                                                                                                  • 1100
                                                                                                                                  • 1100
                                                                                                                                    • SUMMARY
                                                                                                                                    • RECOMMENDATIONS
                                                                                                                                    • BIBLIOGRAPHY

                                                                                                                                64

                                                                                                                                Table 413 ndash To know the satisfaction level of welfare facilities provided by the management

                                                                                                                                S

                                                                                                                                SI No

                                                                                                                                W

                                                                                                                                Welfare Facilities

                                                                                                                                N

                                                                                                                                No of Respondents

                                                                                                                                P

                                                                                                                                Percentage

                                                                                                                                1

                                                                                                                                1

                                                                                                                                H

                                                                                                                                Highly satisfied

                                                                                                                                0

                                                                                                                                09

                                                                                                                                9

                                                                                                                                09

                                                                                                                                2

                                                                                                                                2

                                                                                                                                S

                                                                                                                                Satisfied

                                                                                                                                5

                                                                                                                                57

                                                                                                                                5

                                                                                                                                57

                                                                                                                                3

                                                                                                                                3

                                                                                                                                N

                                                                                                                                Neither Satisfied nor Dissatisfied

                                                                                                                                2

                                                                                                                                29

                                                                                                                                2

                                                                                                                                29

                                                                                                                                4

                                                                                                                                4

                                                                                                                                D

                                                                                                                                Dissatisfied

                                                                                                                                5

                                                                                                                                05

                                                                                                                                0

                                                                                                                                05

                                                                                                                                5

                                                                                                                                5

                                                                                                                                H

                                                                                                                                Highly Dissatisfied

                                                                                                                                0

                                                                                                                                00

                                                                                                                                0

                                                                                                                                00

                                                                                                                                Total 1

                                                                                                                                100

                                                                                                                                1

                                                                                                                                100

                                                                                                                                Source survey data

                                                                                                                                Inference

                                                                                                                                From the above table it shows that 57 of the employees were satisfied with the welfare facilities provided by the management

                                                                                                                                FIGURE 413

                                                                                                                                REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES PROVIDED BY THE MANGEMENT

                                                                                                                                65

                                                                                                                                Table 414 ndash To know the employee satisfaction towards the salary

                                                                                                                                Source survey data

                                                                                                                                Inference

                                                                                                                                From the above table it shows that 67 of the employees were satisfied

                                                                                                                                with their salary

                                                                                                                                FIGURE 414

                                                                                                                                REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                                                                                S

                                                                                                                                SI No

                                                                                                                                P

                                                                                                                                Payment Satisfaction

                                                                                                                                N

                                                                                                                                No of Respondents

                                                                                                                                P

                                                                                                                                Percentage

                                                                                                                                1

                                                                                                                                1

                                                                                                                                Y

                                                                                                                                Yes

                                                                                                                                6

                                                                                                                                67

                                                                                                                                6

                                                                                                                                67

                                                                                                                                2

                                                                                                                                2

                                                                                                                                N

                                                                                                                                No

                                                                                                                                3

                                                                                                                                33

                                                                                                                                3

                                                                                                                                33

                                                                                                                                T

                                                                                                                                otal

                                                                                                                                1

                                                                                                                                100

                                                                                                                                1

                                                                                                                                100

                                                                                                                                66

                                                                                                                                Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                                                                Organisation

                                                                                                                                Source survey data

                                                                                                                                Inference

                                                                                                                                From the above table it shows that 59 of the employees were willing to

                                                                                                                                continue in this organisation

                                                                                                                                FIGURE 415

                                                                                                                                REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                                                                S

                                                                                                                                SI No

                                                                                                                                W

                                                                                                                                Willingness to Work

                                                                                                                                N

                                                                                                                                No of Respondents

                                                                                                                                P

                                                                                                                                Percentage

                                                                                                                                1

                                                                                                                                1

                                                                                                                                Y

                                                                                                                                Yes

                                                                                                                                5

                                                                                                                                59

                                                                                                                                5

                                                                                                                                59

                                                                                                                                2

                                                                                                                                2

                                                                                                                                N

                                                                                                                                No

                                                                                                                                4

                                                                                                                                41

                                                                                                                                4

                                                                                                                                41

                                                                                                                                T

                                                                                                                                Total

                                                                                                                                1

                                                                                                                                00

                                                                                                                                1

                                                                                                                                00

                                                                                                                                67

                                                                                                                                CHI-SQUARE METHOD

                                                                                                                                The chi square test is one of the simplest and most widely used non-

                                                                                                                                parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                                                                if categorical data shows dependency or the two classifications are independent It can

                                                                                                                                also be used to make comparisons between theoretical population and actual data

                                                                                                                                when categories are used

                                                                                                                                n

                                                                                                                                Chi square χsup2= sum (O-E) sup2 E

                                                                                                                                i =1

                                                                                                                                Where O= observed frequency

                                                                                                                                E= expected frequency

                                                                                                                                68

                                                                                                                                OBSERVED FREQUENCY

                                                                                                                                Table 419 shows the relationship between the department and the job satisfaction

                                                                                                                                Over All

                                                                                                                                Job

                                                                                                                                SatisfactionHighly

                                                                                                                                SatisfiedSatisfied

                                                                                                                                Neither

                                                                                                                                Satisfied nor

                                                                                                                                Dissatisfied

                                                                                                                                DissatisfiedHighly

                                                                                                                                Dissatisfied

                                                                                                                                Sub

                                                                                                                                Total

                                                                                                                                Mechanical 5 6 14 3 2 30

                                                                                                                                Electrical 6 8 6 3 2 25

                                                                                                                                Production 9 13 7 4 2 35

                                                                                                                                Others 2 3 2 2 1 10

                                                                                                                                Sub Total 22 30 29 12 7 100

                                                                                                                                69

                                                                                                                                EXPECTED FREQUENCY

                                                                                                                                Over All

                                                                                                                                Job

                                                                                                                                SatisfactionHighly

                                                                                                                                SatisfiedSatisfied

                                                                                                                                Neither

                                                                                                                                Satisfied nor

                                                                                                                                Dissatisfied

                                                                                                                                DissatisfiedHighly

                                                                                                                                Dissatisfied

                                                                                                                                Sub

                                                                                                                                Total

                                                                                                                                Mechanical 7 8 9 4 2 30

                                                                                                                                Electrical 5 8 7 3 2 25

                                                                                                                                Production 8 11 10 4 2 35

                                                                                                                                Others 2 3 3 1 1 10

                                                                                                                                Sub Total 22 30 29 12 7 100

                                                                                                                                Null Hypothesis (Ho)

                                                                                                                                There is no significant difference between the department and the job satisfaction

                                                                                                                                Alternative Hypothesis (Ho)

                                                                                                                                There is significant difference between the job satisfaction

                                                                                                                                Co Relation

                                                                                                                                70

                                                                                                                                Chapter-V

                                                                                                                                CONCLUSIONS AND

                                                                                                                                RECOMMENDATIONS

                                                                                                                                71

                                                                                                                                CONCLUSION

                                                                                                                                On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                                                                Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                                                                General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                                                                Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                                                                environment of the company is very healthy The visitors feel happy after the campus

                                                                                                                                Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                                                                indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                                                                building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                                                                Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                                                                its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                                                                position by channelising these internal accruals to fund its expansion programmes

                                                                                                                                Working results PTL has registered a handsome and constant growth in its profits because

                                                                                                                                of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                                                                company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                                                                However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                                                                velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                                                                72

                                                                                                                                SUMMARY

                                                                                                                                According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                                                                employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                                                                development and having a best friend at work

                                                                                                                                Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                                                                than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                                                                employees may just start whistling while they work It is up to me The corporate culture or

                                                                                                                                financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                                                                that is completely in your control

                                                                                                                                Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                                                                more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                                                                do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                                                                your job to bond your best people to your company through recognition And you also must help

                                                                                                                                direct and motivate your core performers

                                                                                                                                Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                                                                earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                                                                out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                                                                spend time with their kids) make the most of your formal service awards with some preparation

                                                                                                                                and a group presentation walk around your department every day and talk to your

                                                                                                                                people and thank them sincerely and often

                                                                                                                                73

                                                                                                                                Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                                                                You do great work actually can have the opposite effect and leave your employees wondering

                                                                                                                                Does he have any idea what I really do around here Specific praise links individual

                                                                                                                                accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                                                                customer complaint Great work As you know we value quick resolutions of problems as

                                                                                                                                one of our core strategies

                                                                                                                                Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                                                                college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                                                                your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                                                                high-impact performers report that they left their last job because No one ever asked me to

                                                                                                                                stay

                                                                                                                                Forget cash

                                                                                                                                Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                                                                offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                                                                work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                                                                recognized and involved they are much less likely to keep asking about money

                                                                                                                                Recognize

                                                                                                                                Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                                                                largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                                                                at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                                                                much too long to recognize and you probably are losing people you do not need to

                                                                                                                                74

                                                                                                                                Recognition works

                                                                                                                                Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                                                performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                                                ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                                                Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                                                Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                                                achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                                                their jobs again Chances are you will work together happily ever after

                                                                                                                                So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                                                organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                                                sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                                                and other moral value

                                                                                                                                75

                                                                                                                                RECOMMENDATIONS

                                                                                                                                PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                                                minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                                                will spread over more units thereby decreasing the per unit cost

                                                                                                                                PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                                                period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                                                equal as it will help in improving company liquidity

                                                                                                                                PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                                                business as it accounts very less as compare to other businesses of Philips

                                                                                                                                Another recommendation for Mohali plant is about the HR department that is they

                                                                                                                                should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                                                up to the profit of the company

                                                                                                                                76

                                                                                                                                BIBLIOGRAPHY

                                                                                                                                1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                                                2 Monthly Journals of Philips Electronics India Ltd

                                                                                                                                3 Authentic Leadership Medtronic CEO Bill George

                                                                                                                                4 wwwindiaphilipscom

                                                                                                                                5 wwwwikipediacom

                                                                                                                                6 httpwwwemployeecommitmentcom

                                                                                                                                7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                                                8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                                                9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                                                77

                                                                                                                                Questionnaire

                                                                                                                                Name __________________________________________________________

                                                                                                                                Age______________________________ Gender _______________________

                                                                                                                                Qualification _______________________ Contact No ___________________

                                                                                                                                Q1 In which department you are working

                                                                                                                                Electrical Production Mechanical Other

                                                                                                                                Q2 What is your working experience

                                                                                                                                gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                                                Q3 How You like the physical Working Environment of the organization

                                                                                                                                Excellent Good Fair Poor Very Poor

                                                                                                                                Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                                Q5 Are you satisfied with your work

                                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                                Q6 Are you satisfied with the career development programe of the company

                                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                                Q7 Is other staff of the organization is co-operative with you

                                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                                Q8 Are you satisfied with top level management

                                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                                78

                                                                                                                                Q9 Are you satisfied with your subordinates

                                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                                Q10 Are you satisfied with the nature of the Job

                                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                                Q11 Do you have any Job Pressure in work

                                                                                                                                Yes No

                                                                                                                                Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                                Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                                Q14 Are you satisfied towards your salary

                                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                                Q15 Are you committed towards the organisation

                                                                                                                                Yes No

                                                                                                                                Signature

                                                                                                                                • SSI No
                                                                                                                                • DDepartment
                                                                                                                                • NNo of Respondents
                                                                                                                                • PPercentage
                                                                                                                                • 11
                                                                                                                                • MMechanical
                                                                                                                                • 330
                                                                                                                                • 330
                                                                                                                                • 22
                                                                                                                                • EElectrical
                                                                                                                                • 225
                                                                                                                                • 225
                                                                                                                                • 33
                                                                                                                                • PProduction
                                                                                                                                • 335
                                                                                                                                • 335
                                                                                                                                • 44
                                                                                                                                • OOthers
                                                                                                                                • 110
                                                                                                                                • 110
                                                                                                                                • TTotal
                                                                                                                                • 1100
                                                                                                                                • 1100
                                                                                                                                • SSI No
                                                                                                                                • WWork Experience
                                                                                                                                • NNo of Respondents
                                                                                                                                • PPercentage
                                                                                                                                • 11
                                                                                                                                • BBelow 2 years
                                                                                                                                • 133
                                                                                                                                • 113
                                                                                                                                • 22
                                                                                                                                • 2 2ndash 4 years
                                                                                                                                • 330
                                                                                                                                • 330
                                                                                                                                • 33
                                                                                                                                • 4 4ndash 6 years
                                                                                                                                • 334
                                                                                                                                • 334
                                                                                                                                • 44
                                                                                                                                • AAbove 6 years
                                                                                                                                • 223
                                                                                                                                • 223
                                                                                                                                • Total
                                                                                                                                • 1100
                                                                                                                                • 1100
                                                                                                                                • SSI No
                                                                                                                                • AAmount of Work
                                                                                                                                • NNo of Respondents
                                                                                                                                • PPercentage
                                                                                                                                • 11
                                                                                                                                • HHighly satisfied
                                                                                                                                • 220
                                                                                                                                • 220
                                                                                                                                • 22
                                                                                                                                • SSatisfied
                                                                                                                                • 445
                                                                                                                                • 445
                                                                                                                                • 33
                                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                                • 112
                                                                                                                                • 112
                                                                                                                                • 44
                                                                                                                                • DDissatisfied
                                                                                                                                • 118
                                                                                                                                • 118
                                                                                                                                • 55
                                                                                                                                • HHighly Dissatisfied
                                                                                                                                • 006
                                                                                                                                • 006
                                                                                                                                • Total
                                                                                                                                • 1100
                                                                                                                                • 1100
                                                                                                                                • SSI No
                                                                                                                                • SSatisfaction with Subordinates
                                                                                                                                • NNo of Respondents
                                                                                                                                • PPercentage
                                                                                                                                • 11
                                                                                                                                • HHighly satisfied
                                                                                                                                • 112
                                                                                                                                • 112
                                                                                                                                • 22
                                                                                                                                • SSatisfied
                                                                                                                                • 667
                                                                                                                                • 667
                                                                                                                                • 23
                                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                                • 114
                                                                                                                                • 114
                                                                                                                                • 4
                                                                                                                                • DDissatisfied
                                                                                                                                • 007
                                                                                                                                • 007
                                                                                                                                • 55
                                                                                                                                • HHighly Dissatisfied
                                                                                                                                • 0 00
                                                                                                                                • 000
                                                                                                                                • Total
                                                                                                                                • 1100
                                                                                                                                • 1100
                                                                                                                                • SSI No
                                                                                                                                • JJob Pressure
                                                                                                                                • NNo of Respondents
                                                                                                                                • PPercentage
                                                                                                                                • 11
                                                                                                                                • YYes
                                                                                                                                • 772
                                                                                                                                • 772
                                                                                                                                • 22
                                                                                                                                • NNo
                                                                                                                                • 228
                                                                                                                                • 228
                                                                                                                                • TTotal
                                                                                                                                • 1100
                                                                                                                                • 1100
                                                                                                                                • SSI No
                                                                                                                                • PPayment Satisfaction
                                                                                                                                • NNo of Respondents
                                                                                                                                • PPercentage
                                                                                                                                • 11
                                                                                                                                • YYes
                                                                                                                                • 667
                                                                                                                                • 667
                                                                                                                                • 22
                                                                                                                                • NNo
                                                                                                                                • 333
                                                                                                                                • 333
                                                                                                                                • Total
                                                                                                                                • 1100
                                                                                                                                • 1100
                                                                                                                                • SSI No
                                                                                                                                • WWillingness to Work
                                                                                                                                • NNo of Respondents
                                                                                                                                • PPercentage
                                                                                                                                • 11
                                                                                                                                • YYes
                                                                                                                                • 559
                                                                                                                                • 559
                                                                                                                                • 22
                                                                                                                                • NNo
                                                                                                                                • 441
                                                                                                                                • 441
                                                                                                                                • TTotal
                                                                                                                                • 100
                                                                                                                                • 100
                                                                                                                                  • MISSION amp VISION
                                                                                                                                  • Mission
                                                                                                                                  • Vision
                                                                                                                                  • Philips Electronics India Limited
                                                                                                                                    • SSI No
                                                                                                                                    • WWorking Environment
                                                                                                                                    • NNo of Respondents
                                                                                                                                    • PPercentage
                                                                                                                                    • 11
                                                                                                                                    • EExcellent
                                                                                                                                    • 112
                                                                                                                                    • 112
                                                                                                                                    • 22
                                                                                                                                    • GGood
                                                                                                                                    • 557
                                                                                                                                    • 557
                                                                                                                                    • 33
                                                                                                                                    • FFair
                                                                                                                                    • 228
                                                                                                                                    • 228
                                                                                                                                    • 44
                                                                                                                                    • PPoor
                                                                                                                                    • 003
                                                                                                                                    • 033
                                                                                                                                    • 55
                                                                                                                                    • VVery Poor
                                                                                                                                    • 000
                                                                                                                                    • 000
                                                                                                                                    • TTotal
                                                                                                                                    • 1100
                                                                                                                                    • 1100
                                                                                                                                    • SSI No
                                                                                                                                    • NNon-Monitory Benefits offered to Employees
                                                                                                                                    • NNo of Respondents
                                                                                                                                    • PPercentage
                                                                                                                                    • 11
                                                                                                                                    • HHighly Satisfied
                                                                                                                                    • 114
                                                                                                                                    • 114
                                                                                                                                    • 22
                                                                                                                                    • SSatisfied
                                                                                                                                    • 554
                                                                                                                                    • 554
                                                                                                                                    • 33
                                                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                                                    • 225
                                                                                                                                    • 225
                                                                                                                                    • 44
                                                                                                                                    • DDissatisfied
                                                                                                                                    • 005
                                                                                                                                    • 005
                                                                                                                                    • 55
                                                                                                                                    • HHighly Dissatisfied
                                                                                                                                    • 002
                                                                                                                                    • 002
                                                                                                                                    • Total
                                                                                                                                    • 1100
                                                                                                                                    • 1100
                                                                                                                                    • SSI No
                                                                                                                                    • CCareer Development
                                                                                                                                    • NNo of Respondents
                                                                                                                                    • PPercentage
                                                                                                                                    • HHighly satisfied
                                                                                                                                    • 112
                                                                                                                                    • 112
                                                                                                                                    • SSatisfied
                                                                                                                                    • 556
                                                                                                                                    • 556
                                                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                                                    • 222
                                                                                                                                    • 222
                                                                                                                                    • DDissatisfied
                                                                                                                                    • 110
                                                                                                                                    • 110
                                                                                                                                    • HHighly Dissatisfied
                                                                                                                                    • 000
                                                                                                                                    • 000
                                                                                                                                    • Total
                                                                                                                                    • 1100
                                                                                                                                    • 1100
                                                                                                                                    • SSI No
                                                                                                                                    • CCo-operation of Workers
                                                                                                                                    • NNo of Respondents
                                                                                                                                    • PPercentage
                                                                                                                                    • 11
                                                                                                                                    • HHighly satisfied
                                                                                                                                    • 220
                                                                                                                                    • 220
                                                                                                                                    • 22
                                                                                                                                    • SSatisfied
                                                                                                                                    • 666
                                                                                                                                    • 666
                                                                                                                                    • 33
                                                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                                                    • 111
                                                                                                                                    • 111
                                                                                                                                    • 44
                                                                                                                                    • DDissatisfied
                                                                                                                                    • 003
                                                                                                                                    • 003
                                                                                                                                    • 55
                                                                                                                                    • HHighly Dissatisfied
                                                                                                                                    • 000
                                                                                                                                    • 000
                                                                                                                                    • Total
                                                                                                                                    • 1100
                                                                                                                                    • 1100
                                                                                                                                    • SSI No
                                                                                                                                    • SSatisfaction with Top Management
                                                                                                                                    • NNo of Respondents
                                                                                                                                    • PPercentage
                                                                                                                                    • 11
                                                                                                                                    • HHighly satisfied
                                                                                                                                    • 226
                                                                                                                                    • 226
                                                                                                                                    • 22
                                                                                                                                    • SSatisfied
                                                                                                                                    • 551
                                                                                                                                    • 551
                                                                                                                                    • 33
                                                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                                                    • 117
                                                                                                                                    • 117
                                                                                                                                    • 44
                                                                                                                                    • DDissatisfied
                                                                                                                                    • 006
                                                                                                                                    • 006
                                                                                                                                    • 55
                                                                                                                                    • HHighly dissatisfied
                                                                                                                                    • 000
                                                                                                                                    • 000
                                                                                                                                    • Total
                                                                                                                                    • 1100
                                                                                                                                    • 1100
                                                                                                                                    • SSI No
                                                                                                                                    • JJob Satisfaction
                                                                                                                                    • NNo of Respondents
                                                                                                                                    • PPercentage
                                                                                                                                    • 11
                                                                                                                                    • HHighly satisfied
                                                                                                                                    • 222
                                                                                                                                    • 222
                                                                                                                                    • 22
                                                                                                                                    • SSatisfied
                                                                                                                                    • 556
                                                                                                                                    • 556
                                                                                                                                    • 33
                                                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                                                    • 116
                                                                                                                                    • 116
                                                                                                                                    • 44
                                                                                                                                    • DDissatisfied
                                                                                                                                    • 007
                                                                                                                                    • 007
                                                                                                                                    • 55
                                                                                                                                    • HHighly Dissatisfied
                                                                                                                                    • 000
                                                                                                                                    • 000
                                                                                                                                    • Total
                                                                                                                                    • 1100
                                                                                                                                    • 1100
                                                                                                                                    • SSI No
                                                                                                                                    • DDevelopment of Skills and Talents
                                                                                                                                    • NNo of Respondents
                                                                                                                                    • PPercentage
                                                                                                                                    • 1 1
                                                                                                                                    • HHighly Agree
                                                                                                                                    • 112
                                                                                                                                    • 112
                                                                                                                                    • 22
                                                                                                                                    • AAgree
                                                                                                                                    • 552
                                                                                                                                    • 552
                                                                                                                                    • 33
                                                                                                                                    • NNeither Agree nor Disagree
                                                                                                                                    • 228
                                                                                                                                    • 228
                                                                                                                                    • 44
                                                                                                                                    • DDisagree
                                                                                                                                    • 006
                                                                                                                                    • 006
                                                                                                                                    • 55
                                                                                                                                    • HHighly Disagree
                                                                                                                                    • 002
                                                                                                                                    • 002
                                                                                                                                    • Total
                                                                                                                                    • 1100
                                                                                                                                    • 1100
                                                                                                                                    • SSI No
                                                                                                                                    • WWelfare Facilities
                                                                                                                                    • NNo of Respondents
                                                                                                                                    • PPercentage
                                                                                                                                    • 11
                                                                                                                                    • HHighly satisfied
                                                                                                                                    • 009
                                                                                                                                    • 909
                                                                                                                                    • 22
                                                                                                                                    • SSatisfied
                                                                                                                                    • 557
                                                                                                                                    • 557
                                                                                                                                    • 33
                                                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                                                    • 229
                                                                                                                                    • 229
                                                                                                                                    • 44
                                                                                                                                    • DDissatisfied
                                                                                                                                    • 505
                                                                                                                                    • 005
                                                                                                                                    • 55
                                                                                                                                    • HHighly Dissatisfied
                                                                                                                                    • 000
                                                                                                                                    • 000
                                                                                                                                    • Total
                                                                                                                                    • 1100
                                                                                                                                    • 1100
                                                                                                                                      • SUMMARY
                                                                                                                                      • RECOMMENDATIONS
                                                                                                                                      • BIBLIOGRAPHY

                                                                                                                                  65

                                                                                                                                  Table 414 ndash To know the employee satisfaction towards the salary

                                                                                                                                  Source survey data

                                                                                                                                  Inference

                                                                                                                                  From the above table it shows that 67 of the employees were satisfied

                                                                                                                                  with their salary

                                                                                                                                  FIGURE 414

                                                                                                                                  REPRESENTS THE SATISFACTION TOWARDS THE SALARY

                                                                                                                                  S

                                                                                                                                  SI No

                                                                                                                                  P

                                                                                                                                  Payment Satisfaction

                                                                                                                                  N

                                                                                                                                  No of Respondents

                                                                                                                                  P

                                                                                                                                  Percentage

                                                                                                                                  1

                                                                                                                                  1

                                                                                                                                  Y

                                                                                                                                  Yes

                                                                                                                                  6

                                                                                                                                  67

                                                                                                                                  6

                                                                                                                                  67

                                                                                                                                  2

                                                                                                                                  2

                                                                                                                                  N

                                                                                                                                  No

                                                                                                                                  3

                                                                                                                                  33

                                                                                                                                  3

                                                                                                                                  33

                                                                                                                                  T

                                                                                                                                  otal

                                                                                                                                  1

                                                                                                                                  100

                                                                                                                                  1

                                                                                                                                  100

                                                                                                                                  66

                                                                                                                                  Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                                                                  Organisation

                                                                                                                                  Source survey data

                                                                                                                                  Inference

                                                                                                                                  From the above table it shows that 59 of the employees were willing to

                                                                                                                                  continue in this organisation

                                                                                                                                  FIGURE 415

                                                                                                                                  REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                                                                  S

                                                                                                                                  SI No

                                                                                                                                  W

                                                                                                                                  Willingness to Work

                                                                                                                                  N

                                                                                                                                  No of Respondents

                                                                                                                                  P

                                                                                                                                  Percentage

                                                                                                                                  1

                                                                                                                                  1

                                                                                                                                  Y

                                                                                                                                  Yes

                                                                                                                                  5

                                                                                                                                  59

                                                                                                                                  5

                                                                                                                                  59

                                                                                                                                  2

                                                                                                                                  2

                                                                                                                                  N

                                                                                                                                  No

                                                                                                                                  4

                                                                                                                                  41

                                                                                                                                  4

                                                                                                                                  41

                                                                                                                                  T

                                                                                                                                  Total

                                                                                                                                  1

                                                                                                                                  00

                                                                                                                                  1

                                                                                                                                  00

                                                                                                                                  67

                                                                                                                                  CHI-SQUARE METHOD

                                                                                                                                  The chi square test is one of the simplest and most widely used non-

                                                                                                                                  parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                                                                  if categorical data shows dependency or the two classifications are independent It can

                                                                                                                                  also be used to make comparisons between theoretical population and actual data

                                                                                                                                  when categories are used

                                                                                                                                  n

                                                                                                                                  Chi square χsup2= sum (O-E) sup2 E

                                                                                                                                  i =1

                                                                                                                                  Where O= observed frequency

                                                                                                                                  E= expected frequency

                                                                                                                                  68

                                                                                                                                  OBSERVED FREQUENCY

                                                                                                                                  Table 419 shows the relationship between the department and the job satisfaction

                                                                                                                                  Over All

                                                                                                                                  Job

                                                                                                                                  SatisfactionHighly

                                                                                                                                  SatisfiedSatisfied

                                                                                                                                  Neither

                                                                                                                                  Satisfied nor

                                                                                                                                  Dissatisfied

                                                                                                                                  DissatisfiedHighly

                                                                                                                                  Dissatisfied

                                                                                                                                  Sub

                                                                                                                                  Total

                                                                                                                                  Mechanical 5 6 14 3 2 30

                                                                                                                                  Electrical 6 8 6 3 2 25

                                                                                                                                  Production 9 13 7 4 2 35

                                                                                                                                  Others 2 3 2 2 1 10

                                                                                                                                  Sub Total 22 30 29 12 7 100

                                                                                                                                  69

                                                                                                                                  EXPECTED FREQUENCY

                                                                                                                                  Over All

                                                                                                                                  Job

                                                                                                                                  SatisfactionHighly

                                                                                                                                  SatisfiedSatisfied

                                                                                                                                  Neither

                                                                                                                                  Satisfied nor

                                                                                                                                  Dissatisfied

                                                                                                                                  DissatisfiedHighly

                                                                                                                                  Dissatisfied

                                                                                                                                  Sub

                                                                                                                                  Total

                                                                                                                                  Mechanical 7 8 9 4 2 30

                                                                                                                                  Electrical 5 8 7 3 2 25

                                                                                                                                  Production 8 11 10 4 2 35

                                                                                                                                  Others 2 3 3 1 1 10

                                                                                                                                  Sub Total 22 30 29 12 7 100

                                                                                                                                  Null Hypothesis (Ho)

                                                                                                                                  There is no significant difference between the department and the job satisfaction

                                                                                                                                  Alternative Hypothesis (Ho)

                                                                                                                                  There is significant difference between the job satisfaction

                                                                                                                                  Co Relation

                                                                                                                                  70

                                                                                                                                  Chapter-V

                                                                                                                                  CONCLUSIONS AND

                                                                                                                                  RECOMMENDATIONS

                                                                                                                                  71

                                                                                                                                  CONCLUSION

                                                                                                                                  On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                                                                  Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                                                                  General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                                                                  Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                                                                  environment of the company is very healthy The visitors feel happy after the campus

                                                                                                                                  Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                                                                  indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                                                                  building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                                                                  Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                                                                  its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                                                                  position by channelising these internal accruals to fund its expansion programmes

                                                                                                                                  Working results PTL has registered a handsome and constant growth in its profits because

                                                                                                                                  of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                                                                  company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                                                                  However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                                                                  velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                                                                  72

                                                                                                                                  SUMMARY

                                                                                                                                  According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                                                                  employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                                                                  development and having a best friend at work

                                                                                                                                  Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                                                                  than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                                                                  employees may just start whistling while they work It is up to me The corporate culture or

                                                                                                                                  financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                                                                  that is completely in your control

                                                                                                                                  Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                                                                  more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                                                                  do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                                                                  your job to bond your best people to your company through recognition And you also must help

                                                                                                                                  direct and motivate your core performers

                                                                                                                                  Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                                                                  earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                                                                  out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                                                                  spend time with their kids) make the most of your formal service awards with some preparation

                                                                                                                                  and a group presentation walk around your department every day and talk to your

                                                                                                                                  people and thank them sincerely and often

                                                                                                                                  73

                                                                                                                                  Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                                                                  You do great work actually can have the opposite effect and leave your employees wondering

                                                                                                                                  Does he have any idea what I really do around here Specific praise links individual

                                                                                                                                  accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                                                                  customer complaint Great work As you know we value quick resolutions of problems as

                                                                                                                                  one of our core strategies

                                                                                                                                  Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                                                                  college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                                                                  your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                                                                  high-impact performers report that they left their last job because No one ever asked me to

                                                                                                                                  stay

                                                                                                                                  Forget cash

                                                                                                                                  Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                                                                  offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                                                                  work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                                                                  recognized and involved they are much less likely to keep asking about money

                                                                                                                                  Recognize

                                                                                                                                  Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                                                                  largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                                                                  at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                                                                  much too long to recognize and you probably are losing people you do not need to

                                                                                                                                  74

                                                                                                                                  Recognition works

                                                                                                                                  Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                                                  performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                                                  ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                                                  Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                                                  Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                                                  achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                                                  their jobs again Chances are you will work together happily ever after

                                                                                                                                  So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                                                  organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                                                  sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                                                  and other moral value

                                                                                                                                  75

                                                                                                                                  RECOMMENDATIONS

                                                                                                                                  PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                                                  minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                                                  will spread over more units thereby decreasing the per unit cost

                                                                                                                                  PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                                                  period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                                                  equal as it will help in improving company liquidity

                                                                                                                                  PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                                                  business as it accounts very less as compare to other businesses of Philips

                                                                                                                                  Another recommendation for Mohali plant is about the HR department that is they

                                                                                                                                  should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                                                  up to the profit of the company

                                                                                                                                  76

                                                                                                                                  BIBLIOGRAPHY

                                                                                                                                  1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                                                  2 Monthly Journals of Philips Electronics India Ltd

                                                                                                                                  3 Authentic Leadership Medtronic CEO Bill George

                                                                                                                                  4 wwwindiaphilipscom

                                                                                                                                  5 wwwwikipediacom

                                                                                                                                  6 httpwwwemployeecommitmentcom

                                                                                                                                  7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                                                  8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                                                  9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                                                  77

                                                                                                                                  Questionnaire

                                                                                                                                  Name __________________________________________________________

                                                                                                                                  Age______________________________ Gender _______________________

                                                                                                                                  Qualification _______________________ Contact No ___________________

                                                                                                                                  Q1 In which department you are working

                                                                                                                                  Electrical Production Mechanical Other

                                                                                                                                  Q2 What is your working experience

                                                                                                                                  gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                                                  Q3 How You like the physical Working Environment of the organization

                                                                                                                                  Excellent Good Fair Poor Very Poor

                                                                                                                                  Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                                  Q5 Are you satisfied with your work

                                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                                  Q6 Are you satisfied with the career development programe of the company

                                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                                  Q7 Is other staff of the organization is co-operative with you

                                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                                  Q8 Are you satisfied with top level management

                                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                                  78

                                                                                                                                  Q9 Are you satisfied with your subordinates

                                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                                  Q10 Are you satisfied with the nature of the Job

                                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                                  Q11 Do you have any Job Pressure in work

                                                                                                                                  Yes No

                                                                                                                                  Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                                  Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                                  Q14 Are you satisfied towards your salary

                                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                                  Q15 Are you committed towards the organisation

                                                                                                                                  Yes No

                                                                                                                                  Signature

                                                                                                                                  • SSI No
                                                                                                                                  • DDepartment
                                                                                                                                  • NNo of Respondents
                                                                                                                                  • PPercentage
                                                                                                                                  • 11
                                                                                                                                  • MMechanical
                                                                                                                                  • 330
                                                                                                                                  • 330
                                                                                                                                  • 22
                                                                                                                                  • EElectrical
                                                                                                                                  • 225
                                                                                                                                  • 225
                                                                                                                                  • 33
                                                                                                                                  • PProduction
                                                                                                                                  • 335
                                                                                                                                  • 335
                                                                                                                                  • 44
                                                                                                                                  • OOthers
                                                                                                                                  • 110
                                                                                                                                  • 110
                                                                                                                                  • TTotal
                                                                                                                                  • 1100
                                                                                                                                  • 1100
                                                                                                                                  • SSI No
                                                                                                                                  • WWork Experience
                                                                                                                                  • NNo of Respondents
                                                                                                                                  • PPercentage
                                                                                                                                  • 11
                                                                                                                                  • BBelow 2 years
                                                                                                                                  • 133
                                                                                                                                  • 113
                                                                                                                                  • 22
                                                                                                                                  • 2 2ndash 4 years
                                                                                                                                  • 330
                                                                                                                                  • 330
                                                                                                                                  • 33
                                                                                                                                  • 4 4ndash 6 years
                                                                                                                                  • 334
                                                                                                                                  • 334
                                                                                                                                  • 44
                                                                                                                                  • AAbove 6 years
                                                                                                                                  • 223
                                                                                                                                  • 223
                                                                                                                                  • Total
                                                                                                                                  • 1100
                                                                                                                                  • 1100
                                                                                                                                  • SSI No
                                                                                                                                  • AAmount of Work
                                                                                                                                  • NNo of Respondents
                                                                                                                                  • PPercentage
                                                                                                                                  • 11
                                                                                                                                  • HHighly satisfied
                                                                                                                                  • 220
                                                                                                                                  • 220
                                                                                                                                  • 22
                                                                                                                                  • SSatisfied
                                                                                                                                  • 445
                                                                                                                                  • 445
                                                                                                                                  • 33
                                                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                                                  • 112
                                                                                                                                  • 112
                                                                                                                                  • 44
                                                                                                                                  • DDissatisfied
                                                                                                                                  • 118
                                                                                                                                  • 118
                                                                                                                                  • 55
                                                                                                                                  • HHighly Dissatisfied
                                                                                                                                  • 006
                                                                                                                                  • 006
                                                                                                                                  • Total
                                                                                                                                  • 1100
                                                                                                                                  • 1100
                                                                                                                                  • SSI No
                                                                                                                                  • SSatisfaction with Subordinates
                                                                                                                                  • NNo of Respondents
                                                                                                                                  • PPercentage
                                                                                                                                  • 11
                                                                                                                                  • HHighly satisfied
                                                                                                                                  • 112
                                                                                                                                  • 112
                                                                                                                                  • 22
                                                                                                                                  • SSatisfied
                                                                                                                                  • 667
                                                                                                                                  • 667
                                                                                                                                  • 23
                                                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                                                  • 114
                                                                                                                                  • 114
                                                                                                                                  • 4
                                                                                                                                  • DDissatisfied
                                                                                                                                  • 007
                                                                                                                                  • 007
                                                                                                                                  • 55
                                                                                                                                  • HHighly Dissatisfied
                                                                                                                                  • 0 00
                                                                                                                                  • 000
                                                                                                                                  • Total
                                                                                                                                  • 1100
                                                                                                                                  • 1100
                                                                                                                                  • SSI No
                                                                                                                                  • JJob Pressure
                                                                                                                                  • NNo of Respondents
                                                                                                                                  • PPercentage
                                                                                                                                  • 11
                                                                                                                                  • YYes
                                                                                                                                  • 772
                                                                                                                                  • 772
                                                                                                                                  • 22
                                                                                                                                  • NNo
                                                                                                                                  • 228
                                                                                                                                  • 228
                                                                                                                                  • TTotal
                                                                                                                                  • 1100
                                                                                                                                  • 1100
                                                                                                                                  • SSI No
                                                                                                                                  • PPayment Satisfaction
                                                                                                                                  • NNo of Respondents
                                                                                                                                  • PPercentage
                                                                                                                                  • 11
                                                                                                                                  • YYes
                                                                                                                                  • 667
                                                                                                                                  • 667
                                                                                                                                  • 22
                                                                                                                                  • NNo
                                                                                                                                  • 333
                                                                                                                                  • 333
                                                                                                                                  • Total
                                                                                                                                  • 1100
                                                                                                                                  • 1100
                                                                                                                                  • SSI No
                                                                                                                                  • WWillingness to Work
                                                                                                                                  • NNo of Respondents
                                                                                                                                  • PPercentage
                                                                                                                                  • 11
                                                                                                                                  • YYes
                                                                                                                                  • 559
                                                                                                                                  • 559
                                                                                                                                  • 22
                                                                                                                                  • NNo
                                                                                                                                  • 441
                                                                                                                                  • 441
                                                                                                                                  • TTotal
                                                                                                                                  • 100
                                                                                                                                  • 100
                                                                                                                                    • MISSION amp VISION
                                                                                                                                    • Mission
                                                                                                                                    • Vision
                                                                                                                                    • Philips Electronics India Limited
                                                                                                                                      • SSI No
                                                                                                                                      • WWorking Environment
                                                                                                                                      • NNo of Respondents
                                                                                                                                      • PPercentage
                                                                                                                                      • 11
                                                                                                                                      • EExcellent
                                                                                                                                      • 112
                                                                                                                                      • 112
                                                                                                                                      • 22
                                                                                                                                      • GGood
                                                                                                                                      • 557
                                                                                                                                      • 557
                                                                                                                                      • 33
                                                                                                                                      • FFair
                                                                                                                                      • 228
                                                                                                                                      • 228
                                                                                                                                      • 44
                                                                                                                                      • PPoor
                                                                                                                                      • 003
                                                                                                                                      • 033
                                                                                                                                      • 55
                                                                                                                                      • VVery Poor
                                                                                                                                      • 000
                                                                                                                                      • 000
                                                                                                                                      • TTotal
                                                                                                                                      • 1100
                                                                                                                                      • 1100
                                                                                                                                      • SSI No
                                                                                                                                      • NNon-Monitory Benefits offered to Employees
                                                                                                                                      • NNo of Respondents
                                                                                                                                      • PPercentage
                                                                                                                                      • 11
                                                                                                                                      • HHighly Satisfied
                                                                                                                                      • 114
                                                                                                                                      • 114
                                                                                                                                      • 22
                                                                                                                                      • SSatisfied
                                                                                                                                      • 554
                                                                                                                                      • 554
                                                                                                                                      • 33
                                                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                                                      • 225
                                                                                                                                      • 225
                                                                                                                                      • 44
                                                                                                                                      • DDissatisfied
                                                                                                                                      • 005
                                                                                                                                      • 005
                                                                                                                                      • 55
                                                                                                                                      • HHighly Dissatisfied
                                                                                                                                      • 002
                                                                                                                                      • 002
                                                                                                                                      • Total
                                                                                                                                      • 1100
                                                                                                                                      • 1100
                                                                                                                                      • SSI No
                                                                                                                                      • CCareer Development
                                                                                                                                      • NNo of Respondents
                                                                                                                                      • PPercentage
                                                                                                                                      • HHighly satisfied
                                                                                                                                      • 112
                                                                                                                                      • 112
                                                                                                                                      • SSatisfied
                                                                                                                                      • 556
                                                                                                                                      • 556
                                                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                                                      • 222
                                                                                                                                      • 222
                                                                                                                                      • DDissatisfied
                                                                                                                                      • 110
                                                                                                                                      • 110
                                                                                                                                      • HHighly Dissatisfied
                                                                                                                                      • 000
                                                                                                                                      • 000
                                                                                                                                      • Total
                                                                                                                                      • 1100
                                                                                                                                      • 1100
                                                                                                                                      • SSI No
                                                                                                                                      • CCo-operation of Workers
                                                                                                                                      • NNo of Respondents
                                                                                                                                      • PPercentage
                                                                                                                                      • 11
                                                                                                                                      • HHighly satisfied
                                                                                                                                      • 220
                                                                                                                                      • 220
                                                                                                                                      • 22
                                                                                                                                      • SSatisfied
                                                                                                                                      • 666
                                                                                                                                      • 666
                                                                                                                                      • 33
                                                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                                                      • 111
                                                                                                                                      • 111
                                                                                                                                      • 44
                                                                                                                                      • DDissatisfied
                                                                                                                                      • 003
                                                                                                                                      • 003
                                                                                                                                      • 55
                                                                                                                                      • HHighly Dissatisfied
                                                                                                                                      • 000
                                                                                                                                      • 000
                                                                                                                                      • Total
                                                                                                                                      • 1100
                                                                                                                                      • 1100
                                                                                                                                      • SSI No
                                                                                                                                      • SSatisfaction with Top Management
                                                                                                                                      • NNo of Respondents
                                                                                                                                      • PPercentage
                                                                                                                                      • 11
                                                                                                                                      • HHighly satisfied
                                                                                                                                      • 226
                                                                                                                                      • 226
                                                                                                                                      • 22
                                                                                                                                      • SSatisfied
                                                                                                                                      • 551
                                                                                                                                      • 551
                                                                                                                                      • 33
                                                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                                                      • 117
                                                                                                                                      • 117
                                                                                                                                      • 44
                                                                                                                                      • DDissatisfied
                                                                                                                                      • 006
                                                                                                                                      • 006
                                                                                                                                      • 55
                                                                                                                                      • HHighly dissatisfied
                                                                                                                                      • 000
                                                                                                                                      • 000
                                                                                                                                      • Total
                                                                                                                                      • 1100
                                                                                                                                      • 1100
                                                                                                                                      • SSI No
                                                                                                                                      • JJob Satisfaction
                                                                                                                                      • NNo of Respondents
                                                                                                                                      • PPercentage
                                                                                                                                      • 11
                                                                                                                                      • HHighly satisfied
                                                                                                                                      • 222
                                                                                                                                      • 222
                                                                                                                                      • 22
                                                                                                                                      • SSatisfied
                                                                                                                                      • 556
                                                                                                                                      • 556
                                                                                                                                      • 33
                                                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                                                      • 116
                                                                                                                                      • 116
                                                                                                                                      • 44
                                                                                                                                      • DDissatisfied
                                                                                                                                      • 007
                                                                                                                                      • 007
                                                                                                                                      • 55
                                                                                                                                      • HHighly Dissatisfied
                                                                                                                                      • 000
                                                                                                                                      • 000
                                                                                                                                      • Total
                                                                                                                                      • 1100
                                                                                                                                      • 1100
                                                                                                                                      • SSI No
                                                                                                                                      • DDevelopment of Skills and Talents
                                                                                                                                      • NNo of Respondents
                                                                                                                                      • PPercentage
                                                                                                                                      • 1 1
                                                                                                                                      • HHighly Agree
                                                                                                                                      • 112
                                                                                                                                      • 112
                                                                                                                                      • 22
                                                                                                                                      • AAgree
                                                                                                                                      • 552
                                                                                                                                      • 552
                                                                                                                                      • 33
                                                                                                                                      • NNeither Agree nor Disagree
                                                                                                                                      • 228
                                                                                                                                      • 228
                                                                                                                                      • 44
                                                                                                                                      • DDisagree
                                                                                                                                      • 006
                                                                                                                                      • 006
                                                                                                                                      • 55
                                                                                                                                      • HHighly Disagree
                                                                                                                                      • 002
                                                                                                                                      • 002
                                                                                                                                      • Total
                                                                                                                                      • 1100
                                                                                                                                      • 1100
                                                                                                                                      • SSI No
                                                                                                                                      • WWelfare Facilities
                                                                                                                                      • NNo of Respondents
                                                                                                                                      • PPercentage
                                                                                                                                      • 11
                                                                                                                                      • HHighly satisfied
                                                                                                                                      • 009
                                                                                                                                      • 909
                                                                                                                                      • 22
                                                                                                                                      • SSatisfied
                                                                                                                                      • 557
                                                                                                                                      • 557
                                                                                                                                      • 33
                                                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                                                      • 229
                                                                                                                                      • 229
                                                                                                                                      • 44
                                                                                                                                      • DDissatisfied
                                                                                                                                      • 505
                                                                                                                                      • 005
                                                                                                                                      • 55
                                                                                                                                      • HHighly Dissatisfied
                                                                                                                                      • 000
                                                                                                                                      • 000
                                                                                                                                      • Total
                                                                                                                                      • 1100
                                                                                                                                      • 1100
                                                                                                                                        • SUMMARY
                                                                                                                                        • RECOMMENDATIONS
                                                                                                                                        • BIBLIOGRAPHY

                                                                                                                                    66

                                                                                                                                    Table 415 ndash To know the employees willingness amp Commitment Towards

                                                                                                                                    Organisation

                                                                                                                                    Source survey data

                                                                                                                                    Inference

                                                                                                                                    From the above table it shows that 59 of the employees were willing to

                                                                                                                                    continue in this organisation

                                                                                                                                    FIGURE 415

                                                                                                                                    REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

                                                                                                                                    S

                                                                                                                                    SI No

                                                                                                                                    W

                                                                                                                                    Willingness to Work

                                                                                                                                    N

                                                                                                                                    No of Respondents

                                                                                                                                    P

                                                                                                                                    Percentage

                                                                                                                                    1

                                                                                                                                    1

                                                                                                                                    Y

                                                                                                                                    Yes

                                                                                                                                    5

                                                                                                                                    59

                                                                                                                                    5

                                                                                                                                    59

                                                                                                                                    2

                                                                                                                                    2

                                                                                                                                    N

                                                                                                                                    No

                                                                                                                                    4

                                                                                                                                    41

                                                                                                                                    4

                                                                                                                                    41

                                                                                                                                    T

                                                                                                                                    Total

                                                                                                                                    1

                                                                                                                                    00

                                                                                                                                    1

                                                                                                                                    00

                                                                                                                                    67

                                                                                                                                    CHI-SQUARE METHOD

                                                                                                                                    The chi square test is one of the simplest and most widely used non-

                                                                                                                                    parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                                                                    if categorical data shows dependency or the two classifications are independent It can

                                                                                                                                    also be used to make comparisons between theoretical population and actual data

                                                                                                                                    when categories are used

                                                                                                                                    n

                                                                                                                                    Chi square χsup2= sum (O-E) sup2 E

                                                                                                                                    i =1

                                                                                                                                    Where O= observed frequency

                                                                                                                                    E= expected frequency

                                                                                                                                    68

                                                                                                                                    OBSERVED FREQUENCY

                                                                                                                                    Table 419 shows the relationship between the department and the job satisfaction

                                                                                                                                    Over All

                                                                                                                                    Job

                                                                                                                                    SatisfactionHighly

                                                                                                                                    SatisfiedSatisfied

                                                                                                                                    Neither

                                                                                                                                    Satisfied nor

                                                                                                                                    Dissatisfied

                                                                                                                                    DissatisfiedHighly

                                                                                                                                    Dissatisfied

                                                                                                                                    Sub

                                                                                                                                    Total

                                                                                                                                    Mechanical 5 6 14 3 2 30

                                                                                                                                    Electrical 6 8 6 3 2 25

                                                                                                                                    Production 9 13 7 4 2 35

                                                                                                                                    Others 2 3 2 2 1 10

                                                                                                                                    Sub Total 22 30 29 12 7 100

                                                                                                                                    69

                                                                                                                                    EXPECTED FREQUENCY

                                                                                                                                    Over All

                                                                                                                                    Job

                                                                                                                                    SatisfactionHighly

                                                                                                                                    SatisfiedSatisfied

                                                                                                                                    Neither

                                                                                                                                    Satisfied nor

                                                                                                                                    Dissatisfied

                                                                                                                                    DissatisfiedHighly

                                                                                                                                    Dissatisfied

                                                                                                                                    Sub

                                                                                                                                    Total

                                                                                                                                    Mechanical 7 8 9 4 2 30

                                                                                                                                    Electrical 5 8 7 3 2 25

                                                                                                                                    Production 8 11 10 4 2 35

                                                                                                                                    Others 2 3 3 1 1 10

                                                                                                                                    Sub Total 22 30 29 12 7 100

                                                                                                                                    Null Hypothesis (Ho)

                                                                                                                                    There is no significant difference between the department and the job satisfaction

                                                                                                                                    Alternative Hypothesis (Ho)

                                                                                                                                    There is significant difference between the job satisfaction

                                                                                                                                    Co Relation

                                                                                                                                    70

                                                                                                                                    Chapter-V

                                                                                                                                    CONCLUSIONS AND

                                                                                                                                    RECOMMENDATIONS

                                                                                                                                    71

                                                                                                                                    CONCLUSION

                                                                                                                                    On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                                                                    Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                                                                    General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                                                                    Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                                                                    environment of the company is very healthy The visitors feel happy after the campus

                                                                                                                                    Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                                                                    indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                                                                    building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                                                                    Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                                                                    its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                                                                    position by channelising these internal accruals to fund its expansion programmes

                                                                                                                                    Working results PTL has registered a handsome and constant growth in its profits because

                                                                                                                                    of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                                                                    company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                                                                    However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                                                                    velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                                                                    72

                                                                                                                                    SUMMARY

                                                                                                                                    According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                                                                    employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                                                                    development and having a best friend at work

                                                                                                                                    Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                                                                    than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                                                                    employees may just start whistling while they work It is up to me The corporate culture or

                                                                                                                                    financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                                                                    that is completely in your control

                                                                                                                                    Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                                                                    more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                                                                    do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                                                                    your job to bond your best people to your company through recognition And you also must help

                                                                                                                                    direct and motivate your core performers

                                                                                                                                    Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                                                                    earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                                                                    out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                                                                    spend time with their kids) make the most of your formal service awards with some preparation

                                                                                                                                    and a group presentation walk around your department every day and talk to your

                                                                                                                                    people and thank them sincerely and often

                                                                                                                                    73

                                                                                                                                    Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                                                                    You do great work actually can have the opposite effect and leave your employees wondering

                                                                                                                                    Does he have any idea what I really do around here Specific praise links individual

                                                                                                                                    accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                                                                    customer complaint Great work As you know we value quick resolutions of problems as

                                                                                                                                    one of our core strategies

                                                                                                                                    Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                                                                    college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                                                                    your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                                                                    high-impact performers report that they left their last job because No one ever asked me to

                                                                                                                                    stay

                                                                                                                                    Forget cash

                                                                                                                                    Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                                                                    offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                                                                    work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                                                                    recognized and involved they are much less likely to keep asking about money

                                                                                                                                    Recognize

                                                                                                                                    Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                                                                    largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                                                                    at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                                                                    much too long to recognize and you probably are losing people you do not need to

                                                                                                                                    74

                                                                                                                                    Recognition works

                                                                                                                                    Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                                                    performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                                                    ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                                                    Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                                                    Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                                                    achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                                                    their jobs again Chances are you will work together happily ever after

                                                                                                                                    So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                                                    organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                                                    sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                                                    and other moral value

                                                                                                                                    75

                                                                                                                                    RECOMMENDATIONS

                                                                                                                                    PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                                                    minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                                                    will spread over more units thereby decreasing the per unit cost

                                                                                                                                    PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                                                    period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                                                    equal as it will help in improving company liquidity

                                                                                                                                    PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                                                    business as it accounts very less as compare to other businesses of Philips

                                                                                                                                    Another recommendation for Mohali plant is about the HR department that is they

                                                                                                                                    should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                                                    up to the profit of the company

                                                                                                                                    76

                                                                                                                                    BIBLIOGRAPHY

                                                                                                                                    1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                                                    2 Monthly Journals of Philips Electronics India Ltd

                                                                                                                                    3 Authentic Leadership Medtronic CEO Bill George

                                                                                                                                    4 wwwindiaphilipscom

                                                                                                                                    5 wwwwikipediacom

                                                                                                                                    6 httpwwwemployeecommitmentcom

                                                                                                                                    7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                                                    8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                                                    9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                                                    77

                                                                                                                                    Questionnaire

                                                                                                                                    Name __________________________________________________________

                                                                                                                                    Age______________________________ Gender _______________________

                                                                                                                                    Qualification _______________________ Contact No ___________________

                                                                                                                                    Q1 In which department you are working

                                                                                                                                    Electrical Production Mechanical Other

                                                                                                                                    Q2 What is your working experience

                                                                                                                                    gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                                                    Q3 How You like the physical Working Environment of the organization

                                                                                                                                    Excellent Good Fair Poor Very Poor

                                                                                                                                    Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                                    Q5 Are you satisfied with your work

                                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                                    Q6 Are you satisfied with the career development programe of the company

                                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                                    Q7 Is other staff of the organization is co-operative with you

                                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                                    Q8 Are you satisfied with top level management

                                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                                    78

                                                                                                                                    Q9 Are you satisfied with your subordinates

                                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                                    Q10 Are you satisfied with the nature of the Job

                                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                                    Q11 Do you have any Job Pressure in work

                                                                                                                                    Yes No

                                                                                                                                    Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                                    Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                                    Q14 Are you satisfied towards your salary

                                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                                    Q15 Are you committed towards the organisation

                                                                                                                                    Yes No

                                                                                                                                    Signature

                                                                                                                                    • SSI No
                                                                                                                                    • DDepartment
                                                                                                                                    • NNo of Respondents
                                                                                                                                    • PPercentage
                                                                                                                                    • 11
                                                                                                                                    • MMechanical
                                                                                                                                    • 330
                                                                                                                                    • 330
                                                                                                                                    • 22
                                                                                                                                    • EElectrical
                                                                                                                                    • 225
                                                                                                                                    • 225
                                                                                                                                    • 33
                                                                                                                                    • PProduction
                                                                                                                                    • 335
                                                                                                                                    • 335
                                                                                                                                    • 44
                                                                                                                                    • OOthers
                                                                                                                                    • 110
                                                                                                                                    • 110
                                                                                                                                    • TTotal
                                                                                                                                    • 1100
                                                                                                                                    • 1100
                                                                                                                                    • SSI No
                                                                                                                                    • WWork Experience
                                                                                                                                    • NNo of Respondents
                                                                                                                                    • PPercentage
                                                                                                                                    • 11
                                                                                                                                    • BBelow 2 years
                                                                                                                                    • 133
                                                                                                                                    • 113
                                                                                                                                    • 22
                                                                                                                                    • 2 2ndash 4 years
                                                                                                                                    • 330
                                                                                                                                    • 330
                                                                                                                                    • 33
                                                                                                                                    • 4 4ndash 6 years
                                                                                                                                    • 334
                                                                                                                                    • 334
                                                                                                                                    • 44
                                                                                                                                    • AAbove 6 years
                                                                                                                                    • 223
                                                                                                                                    • 223
                                                                                                                                    • Total
                                                                                                                                    • 1100
                                                                                                                                    • 1100
                                                                                                                                    • SSI No
                                                                                                                                    • AAmount of Work
                                                                                                                                    • NNo of Respondents
                                                                                                                                    • PPercentage
                                                                                                                                    • 11
                                                                                                                                    • HHighly satisfied
                                                                                                                                    • 220
                                                                                                                                    • 220
                                                                                                                                    • 22
                                                                                                                                    • SSatisfied
                                                                                                                                    • 445
                                                                                                                                    • 445
                                                                                                                                    • 33
                                                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                                                    • 112
                                                                                                                                    • 112
                                                                                                                                    • 44
                                                                                                                                    • DDissatisfied
                                                                                                                                    • 118
                                                                                                                                    • 118
                                                                                                                                    • 55
                                                                                                                                    • HHighly Dissatisfied
                                                                                                                                    • 006
                                                                                                                                    • 006
                                                                                                                                    • Total
                                                                                                                                    • 1100
                                                                                                                                    • 1100
                                                                                                                                    • SSI No
                                                                                                                                    • SSatisfaction with Subordinates
                                                                                                                                    • NNo of Respondents
                                                                                                                                    • PPercentage
                                                                                                                                    • 11
                                                                                                                                    • HHighly satisfied
                                                                                                                                    • 112
                                                                                                                                    • 112
                                                                                                                                    • 22
                                                                                                                                    • SSatisfied
                                                                                                                                    • 667
                                                                                                                                    • 667
                                                                                                                                    • 23
                                                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                                                    • 114
                                                                                                                                    • 114
                                                                                                                                    • 4
                                                                                                                                    • DDissatisfied
                                                                                                                                    • 007
                                                                                                                                    • 007
                                                                                                                                    • 55
                                                                                                                                    • HHighly Dissatisfied
                                                                                                                                    • 0 00
                                                                                                                                    • 000
                                                                                                                                    • Total
                                                                                                                                    • 1100
                                                                                                                                    • 1100
                                                                                                                                    • SSI No
                                                                                                                                    • JJob Pressure
                                                                                                                                    • NNo of Respondents
                                                                                                                                    • PPercentage
                                                                                                                                    • 11
                                                                                                                                    • YYes
                                                                                                                                    • 772
                                                                                                                                    • 772
                                                                                                                                    • 22
                                                                                                                                    • NNo
                                                                                                                                    • 228
                                                                                                                                    • 228
                                                                                                                                    • TTotal
                                                                                                                                    • 1100
                                                                                                                                    • 1100
                                                                                                                                    • SSI No
                                                                                                                                    • PPayment Satisfaction
                                                                                                                                    • NNo of Respondents
                                                                                                                                    • PPercentage
                                                                                                                                    • 11
                                                                                                                                    • YYes
                                                                                                                                    • 667
                                                                                                                                    • 667
                                                                                                                                    • 22
                                                                                                                                    • NNo
                                                                                                                                    • 333
                                                                                                                                    • 333
                                                                                                                                    • Total
                                                                                                                                    • 1100
                                                                                                                                    • 1100
                                                                                                                                    • SSI No
                                                                                                                                    • WWillingness to Work
                                                                                                                                    • NNo of Respondents
                                                                                                                                    • PPercentage
                                                                                                                                    • 11
                                                                                                                                    • YYes
                                                                                                                                    • 559
                                                                                                                                    • 559
                                                                                                                                    • 22
                                                                                                                                    • NNo
                                                                                                                                    • 441
                                                                                                                                    • 441
                                                                                                                                    • TTotal
                                                                                                                                    • 100
                                                                                                                                    • 100
                                                                                                                                      • MISSION amp VISION
                                                                                                                                      • Mission
                                                                                                                                      • Vision
                                                                                                                                      • Philips Electronics India Limited
                                                                                                                                        • SSI No
                                                                                                                                        • WWorking Environment
                                                                                                                                        • NNo of Respondents
                                                                                                                                        • PPercentage
                                                                                                                                        • 11
                                                                                                                                        • EExcellent
                                                                                                                                        • 112
                                                                                                                                        • 112
                                                                                                                                        • 22
                                                                                                                                        • GGood
                                                                                                                                        • 557
                                                                                                                                        • 557
                                                                                                                                        • 33
                                                                                                                                        • FFair
                                                                                                                                        • 228
                                                                                                                                        • 228
                                                                                                                                        • 44
                                                                                                                                        • PPoor
                                                                                                                                        • 003
                                                                                                                                        • 033
                                                                                                                                        • 55
                                                                                                                                        • VVery Poor
                                                                                                                                        • 000
                                                                                                                                        • 000
                                                                                                                                        • TTotal
                                                                                                                                        • 1100
                                                                                                                                        • 1100
                                                                                                                                        • SSI No
                                                                                                                                        • NNon-Monitory Benefits offered to Employees
                                                                                                                                        • NNo of Respondents
                                                                                                                                        • PPercentage
                                                                                                                                        • 11
                                                                                                                                        • HHighly Satisfied
                                                                                                                                        • 114
                                                                                                                                        • 114
                                                                                                                                        • 22
                                                                                                                                        • SSatisfied
                                                                                                                                        • 554
                                                                                                                                        • 554
                                                                                                                                        • 33
                                                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                                                        • 225
                                                                                                                                        • 225
                                                                                                                                        • 44
                                                                                                                                        • DDissatisfied
                                                                                                                                        • 005
                                                                                                                                        • 005
                                                                                                                                        • 55
                                                                                                                                        • HHighly Dissatisfied
                                                                                                                                        • 002
                                                                                                                                        • 002
                                                                                                                                        • Total
                                                                                                                                        • 1100
                                                                                                                                        • 1100
                                                                                                                                        • SSI No
                                                                                                                                        • CCareer Development
                                                                                                                                        • NNo of Respondents
                                                                                                                                        • PPercentage
                                                                                                                                        • HHighly satisfied
                                                                                                                                        • 112
                                                                                                                                        • 112
                                                                                                                                        • SSatisfied
                                                                                                                                        • 556
                                                                                                                                        • 556
                                                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                                                        • 222
                                                                                                                                        • 222
                                                                                                                                        • DDissatisfied
                                                                                                                                        • 110
                                                                                                                                        • 110
                                                                                                                                        • HHighly Dissatisfied
                                                                                                                                        • 000
                                                                                                                                        • 000
                                                                                                                                        • Total
                                                                                                                                        • 1100
                                                                                                                                        • 1100
                                                                                                                                        • SSI No
                                                                                                                                        • CCo-operation of Workers
                                                                                                                                        • NNo of Respondents
                                                                                                                                        • PPercentage
                                                                                                                                        • 11
                                                                                                                                        • HHighly satisfied
                                                                                                                                        • 220
                                                                                                                                        • 220
                                                                                                                                        • 22
                                                                                                                                        • SSatisfied
                                                                                                                                        • 666
                                                                                                                                        • 666
                                                                                                                                        • 33
                                                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                                                        • 111
                                                                                                                                        • 111
                                                                                                                                        • 44
                                                                                                                                        • DDissatisfied
                                                                                                                                        • 003
                                                                                                                                        • 003
                                                                                                                                        • 55
                                                                                                                                        • HHighly Dissatisfied
                                                                                                                                        • 000
                                                                                                                                        • 000
                                                                                                                                        • Total
                                                                                                                                        • 1100
                                                                                                                                        • 1100
                                                                                                                                        • SSI No
                                                                                                                                        • SSatisfaction with Top Management
                                                                                                                                        • NNo of Respondents
                                                                                                                                        • PPercentage
                                                                                                                                        • 11
                                                                                                                                        • HHighly satisfied
                                                                                                                                        • 226
                                                                                                                                        • 226
                                                                                                                                        • 22
                                                                                                                                        • SSatisfied
                                                                                                                                        • 551
                                                                                                                                        • 551
                                                                                                                                        • 33
                                                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                                                        • 117
                                                                                                                                        • 117
                                                                                                                                        • 44
                                                                                                                                        • DDissatisfied
                                                                                                                                        • 006
                                                                                                                                        • 006
                                                                                                                                        • 55
                                                                                                                                        • HHighly dissatisfied
                                                                                                                                        • 000
                                                                                                                                        • 000
                                                                                                                                        • Total
                                                                                                                                        • 1100
                                                                                                                                        • 1100
                                                                                                                                        • SSI No
                                                                                                                                        • JJob Satisfaction
                                                                                                                                        • NNo of Respondents
                                                                                                                                        • PPercentage
                                                                                                                                        • 11
                                                                                                                                        • HHighly satisfied
                                                                                                                                        • 222
                                                                                                                                        • 222
                                                                                                                                        • 22
                                                                                                                                        • SSatisfied
                                                                                                                                        • 556
                                                                                                                                        • 556
                                                                                                                                        • 33
                                                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                                                        • 116
                                                                                                                                        • 116
                                                                                                                                        • 44
                                                                                                                                        • DDissatisfied
                                                                                                                                        • 007
                                                                                                                                        • 007
                                                                                                                                        • 55
                                                                                                                                        • HHighly Dissatisfied
                                                                                                                                        • 000
                                                                                                                                        • 000
                                                                                                                                        • Total
                                                                                                                                        • 1100
                                                                                                                                        • 1100
                                                                                                                                        • SSI No
                                                                                                                                        • DDevelopment of Skills and Talents
                                                                                                                                        • NNo of Respondents
                                                                                                                                        • PPercentage
                                                                                                                                        • 1 1
                                                                                                                                        • HHighly Agree
                                                                                                                                        • 112
                                                                                                                                        • 112
                                                                                                                                        • 22
                                                                                                                                        • AAgree
                                                                                                                                        • 552
                                                                                                                                        • 552
                                                                                                                                        • 33
                                                                                                                                        • NNeither Agree nor Disagree
                                                                                                                                        • 228
                                                                                                                                        • 228
                                                                                                                                        • 44
                                                                                                                                        • DDisagree
                                                                                                                                        • 006
                                                                                                                                        • 006
                                                                                                                                        • 55
                                                                                                                                        • HHighly Disagree
                                                                                                                                        • 002
                                                                                                                                        • 002
                                                                                                                                        • Total
                                                                                                                                        • 1100
                                                                                                                                        • 1100
                                                                                                                                        • SSI No
                                                                                                                                        • WWelfare Facilities
                                                                                                                                        • NNo of Respondents
                                                                                                                                        • PPercentage
                                                                                                                                        • 11
                                                                                                                                        • HHighly satisfied
                                                                                                                                        • 009
                                                                                                                                        • 909
                                                                                                                                        • 22
                                                                                                                                        • SSatisfied
                                                                                                                                        • 557
                                                                                                                                        • 557
                                                                                                                                        • 33
                                                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                                                        • 229
                                                                                                                                        • 229
                                                                                                                                        • 44
                                                                                                                                        • DDissatisfied
                                                                                                                                        • 505
                                                                                                                                        • 005
                                                                                                                                        • 55
                                                                                                                                        • HHighly Dissatisfied
                                                                                                                                        • 000
                                                                                                                                        • 000
                                                                                                                                        • Total
                                                                                                                                        • 1100
                                                                                                                                        • 1100
                                                                                                                                          • SUMMARY
                                                                                                                                          • RECOMMENDATIONS
                                                                                                                                          • BIBLIOGRAPHY

                                                                                                                                      67

                                                                                                                                      CHI-SQUARE METHOD

                                                                                                                                      The chi square test is one of the simplest and most widely used non-

                                                                                                                                      parametric tests in statistical work As a non-parametric test it can be used to determine

                                                                                                                                      if categorical data shows dependency or the two classifications are independent It can

                                                                                                                                      also be used to make comparisons between theoretical population and actual data

                                                                                                                                      when categories are used

                                                                                                                                      n

                                                                                                                                      Chi square χsup2= sum (O-E) sup2 E

                                                                                                                                      i =1

                                                                                                                                      Where O= observed frequency

                                                                                                                                      E= expected frequency

                                                                                                                                      68

                                                                                                                                      OBSERVED FREQUENCY

                                                                                                                                      Table 419 shows the relationship between the department and the job satisfaction

                                                                                                                                      Over All

                                                                                                                                      Job

                                                                                                                                      SatisfactionHighly

                                                                                                                                      SatisfiedSatisfied

                                                                                                                                      Neither

                                                                                                                                      Satisfied nor

                                                                                                                                      Dissatisfied

                                                                                                                                      DissatisfiedHighly

                                                                                                                                      Dissatisfied

                                                                                                                                      Sub

                                                                                                                                      Total

                                                                                                                                      Mechanical 5 6 14 3 2 30

                                                                                                                                      Electrical 6 8 6 3 2 25

                                                                                                                                      Production 9 13 7 4 2 35

                                                                                                                                      Others 2 3 2 2 1 10

                                                                                                                                      Sub Total 22 30 29 12 7 100

                                                                                                                                      69

                                                                                                                                      EXPECTED FREQUENCY

                                                                                                                                      Over All

                                                                                                                                      Job

                                                                                                                                      SatisfactionHighly

                                                                                                                                      SatisfiedSatisfied

                                                                                                                                      Neither

                                                                                                                                      Satisfied nor

                                                                                                                                      Dissatisfied

                                                                                                                                      DissatisfiedHighly

                                                                                                                                      Dissatisfied

                                                                                                                                      Sub

                                                                                                                                      Total

                                                                                                                                      Mechanical 7 8 9 4 2 30

                                                                                                                                      Electrical 5 8 7 3 2 25

                                                                                                                                      Production 8 11 10 4 2 35

                                                                                                                                      Others 2 3 3 1 1 10

                                                                                                                                      Sub Total 22 30 29 12 7 100

                                                                                                                                      Null Hypothesis (Ho)

                                                                                                                                      There is no significant difference between the department and the job satisfaction

                                                                                                                                      Alternative Hypothesis (Ho)

                                                                                                                                      There is significant difference between the job satisfaction

                                                                                                                                      Co Relation

                                                                                                                                      70

                                                                                                                                      Chapter-V

                                                                                                                                      CONCLUSIONS AND

                                                                                                                                      RECOMMENDATIONS

                                                                                                                                      71

                                                                                                                                      CONCLUSION

                                                                                                                                      On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                                                                      Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                                                                      General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                                                                      Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                                                                      environment of the company is very healthy The visitors feel happy after the campus

                                                                                                                                      Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                                                                      indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                                                                      building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                                                                      Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                                                                      its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                                                                      position by channelising these internal accruals to fund its expansion programmes

                                                                                                                                      Working results PTL has registered a handsome and constant growth in its profits because

                                                                                                                                      of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                                                                      company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                                                                      However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                                                                      velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                                                                      72

                                                                                                                                      SUMMARY

                                                                                                                                      According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                                                                      employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                                                                      development and having a best friend at work

                                                                                                                                      Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                                                                      than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                                                                      employees may just start whistling while they work It is up to me The corporate culture or

                                                                                                                                      financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                                                                      that is completely in your control

                                                                                                                                      Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                                                                      more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                                                                      do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                                                                      your job to bond your best people to your company through recognition And you also must help

                                                                                                                                      direct and motivate your core performers

                                                                                                                                      Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                                                                      earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                                                                      out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                                                                      spend time with their kids) make the most of your formal service awards with some preparation

                                                                                                                                      and a group presentation walk around your department every day and talk to your

                                                                                                                                      people and thank them sincerely and often

                                                                                                                                      73

                                                                                                                                      Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                                                                      You do great work actually can have the opposite effect and leave your employees wondering

                                                                                                                                      Does he have any idea what I really do around here Specific praise links individual

                                                                                                                                      accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                                                                      customer complaint Great work As you know we value quick resolutions of problems as

                                                                                                                                      one of our core strategies

                                                                                                                                      Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                                                                      college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                                                                      your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                                                                      high-impact performers report that they left their last job because No one ever asked me to

                                                                                                                                      stay

                                                                                                                                      Forget cash

                                                                                                                                      Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                                                                      offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                                                                      work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                                                                      recognized and involved they are much less likely to keep asking about money

                                                                                                                                      Recognize

                                                                                                                                      Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                                                                      largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                                                                      at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                                                                      much too long to recognize and you probably are losing people you do not need to

                                                                                                                                      74

                                                                                                                                      Recognition works

                                                                                                                                      Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                                                      performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                                                      ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                                                      Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                                                      Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                                                      achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                                                      their jobs again Chances are you will work together happily ever after

                                                                                                                                      So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                                                      organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                                                      sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                                                      and other moral value

                                                                                                                                      75

                                                                                                                                      RECOMMENDATIONS

                                                                                                                                      PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                                                      minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                                                      will spread over more units thereby decreasing the per unit cost

                                                                                                                                      PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                                                      period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                                                      equal as it will help in improving company liquidity

                                                                                                                                      PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                                                      business as it accounts very less as compare to other businesses of Philips

                                                                                                                                      Another recommendation for Mohali plant is about the HR department that is they

                                                                                                                                      should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                                                      up to the profit of the company

                                                                                                                                      76

                                                                                                                                      BIBLIOGRAPHY

                                                                                                                                      1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                                                      2 Monthly Journals of Philips Electronics India Ltd

                                                                                                                                      3 Authentic Leadership Medtronic CEO Bill George

                                                                                                                                      4 wwwindiaphilipscom

                                                                                                                                      5 wwwwikipediacom

                                                                                                                                      6 httpwwwemployeecommitmentcom

                                                                                                                                      7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                                                      8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                                                      9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                                                      77

                                                                                                                                      Questionnaire

                                                                                                                                      Name __________________________________________________________

                                                                                                                                      Age______________________________ Gender _______________________

                                                                                                                                      Qualification _______________________ Contact No ___________________

                                                                                                                                      Q1 In which department you are working

                                                                                                                                      Electrical Production Mechanical Other

                                                                                                                                      Q2 What is your working experience

                                                                                                                                      gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                                                      Q3 How You like the physical Working Environment of the organization

                                                                                                                                      Excellent Good Fair Poor Very Poor

                                                                                                                                      Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                                      Q5 Are you satisfied with your work

                                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                                      Q6 Are you satisfied with the career development programe of the company

                                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                                      Q7 Is other staff of the organization is co-operative with you

                                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                                      Q8 Are you satisfied with top level management

                                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                                      78

                                                                                                                                      Q9 Are you satisfied with your subordinates

                                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                                      Q10 Are you satisfied with the nature of the Job

                                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                                      Q11 Do you have any Job Pressure in work

                                                                                                                                      Yes No

                                                                                                                                      Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                                      Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                                      Q14 Are you satisfied towards your salary

                                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                                      Q15 Are you committed towards the organisation

                                                                                                                                      Yes No

                                                                                                                                      Signature

                                                                                                                                      • SSI No
                                                                                                                                      • DDepartment
                                                                                                                                      • NNo of Respondents
                                                                                                                                      • PPercentage
                                                                                                                                      • 11
                                                                                                                                      • MMechanical
                                                                                                                                      • 330
                                                                                                                                      • 330
                                                                                                                                      • 22
                                                                                                                                      • EElectrical
                                                                                                                                      • 225
                                                                                                                                      • 225
                                                                                                                                      • 33
                                                                                                                                      • PProduction
                                                                                                                                      • 335
                                                                                                                                      • 335
                                                                                                                                      • 44
                                                                                                                                      • OOthers
                                                                                                                                      • 110
                                                                                                                                      • 110
                                                                                                                                      • TTotal
                                                                                                                                      • 1100
                                                                                                                                      • 1100
                                                                                                                                      • SSI No
                                                                                                                                      • WWork Experience
                                                                                                                                      • NNo of Respondents
                                                                                                                                      • PPercentage
                                                                                                                                      • 11
                                                                                                                                      • BBelow 2 years
                                                                                                                                      • 133
                                                                                                                                      • 113
                                                                                                                                      • 22
                                                                                                                                      • 2 2ndash 4 years
                                                                                                                                      • 330
                                                                                                                                      • 330
                                                                                                                                      • 33
                                                                                                                                      • 4 4ndash 6 years
                                                                                                                                      • 334
                                                                                                                                      • 334
                                                                                                                                      • 44
                                                                                                                                      • AAbove 6 years
                                                                                                                                      • 223
                                                                                                                                      • 223
                                                                                                                                      • Total
                                                                                                                                      • 1100
                                                                                                                                      • 1100
                                                                                                                                      • SSI No
                                                                                                                                      • AAmount of Work
                                                                                                                                      • NNo of Respondents
                                                                                                                                      • PPercentage
                                                                                                                                      • 11
                                                                                                                                      • HHighly satisfied
                                                                                                                                      • 220
                                                                                                                                      • 220
                                                                                                                                      • 22
                                                                                                                                      • SSatisfied
                                                                                                                                      • 445
                                                                                                                                      • 445
                                                                                                                                      • 33
                                                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                                                      • 112
                                                                                                                                      • 112
                                                                                                                                      • 44
                                                                                                                                      • DDissatisfied
                                                                                                                                      • 118
                                                                                                                                      • 118
                                                                                                                                      • 55
                                                                                                                                      • HHighly Dissatisfied
                                                                                                                                      • 006
                                                                                                                                      • 006
                                                                                                                                      • Total
                                                                                                                                      • 1100
                                                                                                                                      • 1100
                                                                                                                                      • SSI No
                                                                                                                                      • SSatisfaction with Subordinates
                                                                                                                                      • NNo of Respondents
                                                                                                                                      • PPercentage
                                                                                                                                      • 11
                                                                                                                                      • HHighly satisfied
                                                                                                                                      • 112
                                                                                                                                      • 112
                                                                                                                                      • 22
                                                                                                                                      • SSatisfied
                                                                                                                                      • 667
                                                                                                                                      • 667
                                                                                                                                      • 23
                                                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                                                      • 114
                                                                                                                                      • 114
                                                                                                                                      • 4
                                                                                                                                      • DDissatisfied
                                                                                                                                      • 007
                                                                                                                                      • 007
                                                                                                                                      • 55
                                                                                                                                      • HHighly Dissatisfied
                                                                                                                                      • 0 00
                                                                                                                                      • 000
                                                                                                                                      • Total
                                                                                                                                      • 1100
                                                                                                                                      • 1100
                                                                                                                                      • SSI No
                                                                                                                                      • JJob Pressure
                                                                                                                                      • NNo of Respondents
                                                                                                                                      • PPercentage
                                                                                                                                      • 11
                                                                                                                                      • YYes
                                                                                                                                      • 772
                                                                                                                                      • 772
                                                                                                                                      • 22
                                                                                                                                      • NNo
                                                                                                                                      • 228
                                                                                                                                      • 228
                                                                                                                                      • TTotal
                                                                                                                                      • 1100
                                                                                                                                      • 1100
                                                                                                                                      • SSI No
                                                                                                                                      • PPayment Satisfaction
                                                                                                                                      • NNo of Respondents
                                                                                                                                      • PPercentage
                                                                                                                                      • 11
                                                                                                                                      • YYes
                                                                                                                                      • 667
                                                                                                                                      • 667
                                                                                                                                      • 22
                                                                                                                                      • NNo
                                                                                                                                      • 333
                                                                                                                                      • 333
                                                                                                                                      • Total
                                                                                                                                      • 1100
                                                                                                                                      • 1100
                                                                                                                                      • SSI No
                                                                                                                                      • WWillingness to Work
                                                                                                                                      • NNo of Respondents
                                                                                                                                      • PPercentage
                                                                                                                                      • 11
                                                                                                                                      • YYes
                                                                                                                                      • 559
                                                                                                                                      • 559
                                                                                                                                      • 22
                                                                                                                                      • NNo
                                                                                                                                      • 441
                                                                                                                                      • 441
                                                                                                                                      • TTotal
                                                                                                                                      • 100
                                                                                                                                      • 100
                                                                                                                                        • MISSION amp VISION
                                                                                                                                        • Mission
                                                                                                                                        • Vision
                                                                                                                                        • Philips Electronics India Limited
                                                                                                                                          • SSI No
                                                                                                                                          • WWorking Environment
                                                                                                                                          • NNo of Respondents
                                                                                                                                          • PPercentage
                                                                                                                                          • 11
                                                                                                                                          • EExcellent
                                                                                                                                          • 112
                                                                                                                                          • 112
                                                                                                                                          • 22
                                                                                                                                          • GGood
                                                                                                                                          • 557
                                                                                                                                          • 557
                                                                                                                                          • 33
                                                                                                                                          • FFair
                                                                                                                                          • 228
                                                                                                                                          • 228
                                                                                                                                          • 44
                                                                                                                                          • PPoor
                                                                                                                                          • 003
                                                                                                                                          • 033
                                                                                                                                          • 55
                                                                                                                                          • VVery Poor
                                                                                                                                          • 000
                                                                                                                                          • 000
                                                                                                                                          • TTotal
                                                                                                                                          • 1100
                                                                                                                                          • 1100
                                                                                                                                          • SSI No
                                                                                                                                          • NNon-Monitory Benefits offered to Employees
                                                                                                                                          • NNo of Respondents
                                                                                                                                          • PPercentage
                                                                                                                                          • 11
                                                                                                                                          • HHighly Satisfied
                                                                                                                                          • 114
                                                                                                                                          • 114
                                                                                                                                          • 22
                                                                                                                                          • SSatisfied
                                                                                                                                          • 554
                                                                                                                                          • 554
                                                                                                                                          • 33
                                                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                                                          • 225
                                                                                                                                          • 225
                                                                                                                                          • 44
                                                                                                                                          • DDissatisfied
                                                                                                                                          • 005
                                                                                                                                          • 005
                                                                                                                                          • 55
                                                                                                                                          • HHighly Dissatisfied
                                                                                                                                          • 002
                                                                                                                                          • 002
                                                                                                                                          • Total
                                                                                                                                          • 1100
                                                                                                                                          • 1100
                                                                                                                                          • SSI No
                                                                                                                                          • CCareer Development
                                                                                                                                          • NNo of Respondents
                                                                                                                                          • PPercentage
                                                                                                                                          • HHighly satisfied
                                                                                                                                          • 112
                                                                                                                                          • 112
                                                                                                                                          • SSatisfied
                                                                                                                                          • 556
                                                                                                                                          • 556
                                                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                                                          • 222
                                                                                                                                          • 222
                                                                                                                                          • DDissatisfied
                                                                                                                                          • 110
                                                                                                                                          • 110
                                                                                                                                          • HHighly Dissatisfied
                                                                                                                                          • 000
                                                                                                                                          • 000
                                                                                                                                          • Total
                                                                                                                                          • 1100
                                                                                                                                          • 1100
                                                                                                                                          • SSI No
                                                                                                                                          • CCo-operation of Workers
                                                                                                                                          • NNo of Respondents
                                                                                                                                          • PPercentage
                                                                                                                                          • 11
                                                                                                                                          • HHighly satisfied
                                                                                                                                          • 220
                                                                                                                                          • 220
                                                                                                                                          • 22
                                                                                                                                          • SSatisfied
                                                                                                                                          • 666
                                                                                                                                          • 666
                                                                                                                                          • 33
                                                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                                                          • 111
                                                                                                                                          • 111
                                                                                                                                          • 44
                                                                                                                                          • DDissatisfied
                                                                                                                                          • 003
                                                                                                                                          • 003
                                                                                                                                          • 55
                                                                                                                                          • HHighly Dissatisfied
                                                                                                                                          • 000
                                                                                                                                          • 000
                                                                                                                                          • Total
                                                                                                                                          • 1100
                                                                                                                                          • 1100
                                                                                                                                          • SSI No
                                                                                                                                          • SSatisfaction with Top Management
                                                                                                                                          • NNo of Respondents
                                                                                                                                          • PPercentage
                                                                                                                                          • 11
                                                                                                                                          • HHighly satisfied
                                                                                                                                          • 226
                                                                                                                                          • 226
                                                                                                                                          • 22
                                                                                                                                          • SSatisfied
                                                                                                                                          • 551
                                                                                                                                          • 551
                                                                                                                                          • 33
                                                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                                                          • 117
                                                                                                                                          • 117
                                                                                                                                          • 44
                                                                                                                                          • DDissatisfied
                                                                                                                                          • 006
                                                                                                                                          • 006
                                                                                                                                          • 55
                                                                                                                                          • HHighly dissatisfied
                                                                                                                                          • 000
                                                                                                                                          • 000
                                                                                                                                          • Total
                                                                                                                                          • 1100
                                                                                                                                          • 1100
                                                                                                                                          • SSI No
                                                                                                                                          • JJob Satisfaction
                                                                                                                                          • NNo of Respondents
                                                                                                                                          • PPercentage
                                                                                                                                          • 11
                                                                                                                                          • HHighly satisfied
                                                                                                                                          • 222
                                                                                                                                          • 222
                                                                                                                                          • 22
                                                                                                                                          • SSatisfied
                                                                                                                                          • 556
                                                                                                                                          • 556
                                                                                                                                          • 33
                                                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                                                          • 116
                                                                                                                                          • 116
                                                                                                                                          • 44
                                                                                                                                          • DDissatisfied
                                                                                                                                          • 007
                                                                                                                                          • 007
                                                                                                                                          • 55
                                                                                                                                          • HHighly Dissatisfied
                                                                                                                                          • 000
                                                                                                                                          • 000
                                                                                                                                          • Total
                                                                                                                                          • 1100
                                                                                                                                          • 1100
                                                                                                                                          • SSI No
                                                                                                                                          • DDevelopment of Skills and Talents
                                                                                                                                          • NNo of Respondents
                                                                                                                                          • PPercentage
                                                                                                                                          • 1 1
                                                                                                                                          • HHighly Agree
                                                                                                                                          • 112
                                                                                                                                          • 112
                                                                                                                                          • 22
                                                                                                                                          • AAgree
                                                                                                                                          • 552
                                                                                                                                          • 552
                                                                                                                                          • 33
                                                                                                                                          • NNeither Agree nor Disagree
                                                                                                                                          • 228
                                                                                                                                          • 228
                                                                                                                                          • 44
                                                                                                                                          • DDisagree
                                                                                                                                          • 006
                                                                                                                                          • 006
                                                                                                                                          • 55
                                                                                                                                          • HHighly Disagree
                                                                                                                                          • 002
                                                                                                                                          • 002
                                                                                                                                          • Total
                                                                                                                                          • 1100
                                                                                                                                          • 1100
                                                                                                                                          • SSI No
                                                                                                                                          • WWelfare Facilities
                                                                                                                                          • NNo of Respondents
                                                                                                                                          • PPercentage
                                                                                                                                          • 11
                                                                                                                                          • HHighly satisfied
                                                                                                                                          • 009
                                                                                                                                          • 909
                                                                                                                                          • 22
                                                                                                                                          • SSatisfied
                                                                                                                                          • 557
                                                                                                                                          • 557
                                                                                                                                          • 33
                                                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                                                          • 229
                                                                                                                                          • 229
                                                                                                                                          • 44
                                                                                                                                          • DDissatisfied
                                                                                                                                          • 505
                                                                                                                                          • 005
                                                                                                                                          • 55
                                                                                                                                          • HHighly Dissatisfied
                                                                                                                                          • 000
                                                                                                                                          • 000
                                                                                                                                          • Total
                                                                                                                                          • 1100
                                                                                                                                          • 1100
                                                                                                                                            • SUMMARY
                                                                                                                                            • RECOMMENDATIONS
                                                                                                                                            • BIBLIOGRAPHY

                                                                                                                                        68

                                                                                                                                        OBSERVED FREQUENCY

                                                                                                                                        Table 419 shows the relationship between the department and the job satisfaction

                                                                                                                                        Over All

                                                                                                                                        Job

                                                                                                                                        SatisfactionHighly

                                                                                                                                        SatisfiedSatisfied

                                                                                                                                        Neither

                                                                                                                                        Satisfied nor

                                                                                                                                        Dissatisfied

                                                                                                                                        DissatisfiedHighly

                                                                                                                                        Dissatisfied

                                                                                                                                        Sub

                                                                                                                                        Total

                                                                                                                                        Mechanical 5 6 14 3 2 30

                                                                                                                                        Electrical 6 8 6 3 2 25

                                                                                                                                        Production 9 13 7 4 2 35

                                                                                                                                        Others 2 3 2 2 1 10

                                                                                                                                        Sub Total 22 30 29 12 7 100

                                                                                                                                        69

                                                                                                                                        EXPECTED FREQUENCY

                                                                                                                                        Over All

                                                                                                                                        Job

                                                                                                                                        SatisfactionHighly

                                                                                                                                        SatisfiedSatisfied

                                                                                                                                        Neither

                                                                                                                                        Satisfied nor

                                                                                                                                        Dissatisfied

                                                                                                                                        DissatisfiedHighly

                                                                                                                                        Dissatisfied

                                                                                                                                        Sub

                                                                                                                                        Total

                                                                                                                                        Mechanical 7 8 9 4 2 30

                                                                                                                                        Electrical 5 8 7 3 2 25

                                                                                                                                        Production 8 11 10 4 2 35

                                                                                                                                        Others 2 3 3 1 1 10

                                                                                                                                        Sub Total 22 30 29 12 7 100

                                                                                                                                        Null Hypothesis (Ho)

                                                                                                                                        There is no significant difference between the department and the job satisfaction

                                                                                                                                        Alternative Hypothesis (Ho)

                                                                                                                                        There is significant difference between the job satisfaction

                                                                                                                                        Co Relation

                                                                                                                                        70

                                                                                                                                        Chapter-V

                                                                                                                                        CONCLUSIONS AND

                                                                                                                                        RECOMMENDATIONS

                                                                                                                                        71

                                                                                                                                        CONCLUSION

                                                                                                                                        On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                                                                        Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                                                                        General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                                                                        Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                                                                        environment of the company is very healthy The visitors feel happy after the campus

                                                                                                                                        Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                                                                        indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                                                                        building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                                                                        Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                                                                        its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                                                                        position by channelising these internal accruals to fund its expansion programmes

                                                                                                                                        Working results PTL has registered a handsome and constant growth in its profits because

                                                                                                                                        of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                                                                        company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                                                                        However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                                                                        velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                                                                        72

                                                                                                                                        SUMMARY

                                                                                                                                        According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                                                                        employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                                                                        development and having a best friend at work

                                                                                                                                        Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                                                                        than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                                                                        employees may just start whistling while they work It is up to me The corporate culture or

                                                                                                                                        financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                                                                        that is completely in your control

                                                                                                                                        Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                                                                        more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                                                                        do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                                                                        your job to bond your best people to your company through recognition And you also must help

                                                                                                                                        direct and motivate your core performers

                                                                                                                                        Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                                                                        earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                                                                        out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                                                                        spend time with their kids) make the most of your formal service awards with some preparation

                                                                                                                                        and a group presentation walk around your department every day and talk to your

                                                                                                                                        people and thank them sincerely and often

                                                                                                                                        73

                                                                                                                                        Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                                                                        You do great work actually can have the opposite effect and leave your employees wondering

                                                                                                                                        Does he have any idea what I really do around here Specific praise links individual

                                                                                                                                        accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                                                                        customer complaint Great work As you know we value quick resolutions of problems as

                                                                                                                                        one of our core strategies

                                                                                                                                        Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                                                                        college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                                                                        your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                                                                        high-impact performers report that they left their last job because No one ever asked me to

                                                                                                                                        stay

                                                                                                                                        Forget cash

                                                                                                                                        Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                                                                        offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                                                                        work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                                                                        recognized and involved they are much less likely to keep asking about money

                                                                                                                                        Recognize

                                                                                                                                        Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                                                                        largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                                                                        at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                                                                        much too long to recognize and you probably are losing people you do not need to

                                                                                                                                        74

                                                                                                                                        Recognition works

                                                                                                                                        Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                                                        performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                                                        ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                                                        Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                                                        Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                                                        achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                                                        their jobs again Chances are you will work together happily ever after

                                                                                                                                        So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                                                        organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                                                        sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                                                        and other moral value

                                                                                                                                        75

                                                                                                                                        RECOMMENDATIONS

                                                                                                                                        PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                                                        minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                                                        will spread over more units thereby decreasing the per unit cost

                                                                                                                                        PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                                                        period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                                                        equal as it will help in improving company liquidity

                                                                                                                                        PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                                                        business as it accounts very less as compare to other businesses of Philips

                                                                                                                                        Another recommendation for Mohali plant is about the HR department that is they

                                                                                                                                        should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                                                        up to the profit of the company

                                                                                                                                        76

                                                                                                                                        BIBLIOGRAPHY

                                                                                                                                        1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                                                        2 Monthly Journals of Philips Electronics India Ltd

                                                                                                                                        3 Authentic Leadership Medtronic CEO Bill George

                                                                                                                                        4 wwwindiaphilipscom

                                                                                                                                        5 wwwwikipediacom

                                                                                                                                        6 httpwwwemployeecommitmentcom

                                                                                                                                        7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                                                        8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                                                        9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                                                        77

                                                                                                                                        Questionnaire

                                                                                                                                        Name __________________________________________________________

                                                                                                                                        Age______________________________ Gender _______________________

                                                                                                                                        Qualification _______________________ Contact No ___________________

                                                                                                                                        Q1 In which department you are working

                                                                                                                                        Electrical Production Mechanical Other

                                                                                                                                        Q2 What is your working experience

                                                                                                                                        gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                                                        Q3 How You like the physical Working Environment of the organization

                                                                                                                                        Excellent Good Fair Poor Very Poor

                                                                                                                                        Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                                        Q5 Are you satisfied with your work

                                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                                        Q6 Are you satisfied with the career development programe of the company

                                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                                        Q7 Is other staff of the organization is co-operative with you

                                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                                        Q8 Are you satisfied with top level management

                                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                                        78

                                                                                                                                        Q9 Are you satisfied with your subordinates

                                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                                        Q10 Are you satisfied with the nature of the Job

                                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                                        Q11 Do you have any Job Pressure in work

                                                                                                                                        Yes No

                                                                                                                                        Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                                        Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                                        Q14 Are you satisfied towards your salary

                                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                                        Q15 Are you committed towards the organisation

                                                                                                                                        Yes No

                                                                                                                                        Signature

                                                                                                                                        • SSI No
                                                                                                                                        • DDepartment
                                                                                                                                        • NNo of Respondents
                                                                                                                                        • PPercentage
                                                                                                                                        • 11
                                                                                                                                        • MMechanical
                                                                                                                                        • 330
                                                                                                                                        • 330
                                                                                                                                        • 22
                                                                                                                                        • EElectrical
                                                                                                                                        • 225
                                                                                                                                        • 225
                                                                                                                                        • 33
                                                                                                                                        • PProduction
                                                                                                                                        • 335
                                                                                                                                        • 335
                                                                                                                                        • 44
                                                                                                                                        • OOthers
                                                                                                                                        • 110
                                                                                                                                        • 110
                                                                                                                                        • TTotal
                                                                                                                                        • 1100
                                                                                                                                        • 1100
                                                                                                                                        • SSI No
                                                                                                                                        • WWork Experience
                                                                                                                                        • NNo of Respondents
                                                                                                                                        • PPercentage
                                                                                                                                        • 11
                                                                                                                                        • BBelow 2 years
                                                                                                                                        • 133
                                                                                                                                        • 113
                                                                                                                                        • 22
                                                                                                                                        • 2 2ndash 4 years
                                                                                                                                        • 330
                                                                                                                                        • 330
                                                                                                                                        • 33
                                                                                                                                        • 4 4ndash 6 years
                                                                                                                                        • 334
                                                                                                                                        • 334
                                                                                                                                        • 44
                                                                                                                                        • AAbove 6 years
                                                                                                                                        • 223
                                                                                                                                        • 223
                                                                                                                                        • Total
                                                                                                                                        • 1100
                                                                                                                                        • 1100
                                                                                                                                        • SSI No
                                                                                                                                        • AAmount of Work
                                                                                                                                        • NNo of Respondents
                                                                                                                                        • PPercentage
                                                                                                                                        • 11
                                                                                                                                        • HHighly satisfied
                                                                                                                                        • 220
                                                                                                                                        • 220
                                                                                                                                        • 22
                                                                                                                                        • SSatisfied
                                                                                                                                        • 445
                                                                                                                                        • 445
                                                                                                                                        • 33
                                                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                                                        • 112
                                                                                                                                        • 112
                                                                                                                                        • 44
                                                                                                                                        • DDissatisfied
                                                                                                                                        • 118
                                                                                                                                        • 118
                                                                                                                                        • 55
                                                                                                                                        • HHighly Dissatisfied
                                                                                                                                        • 006
                                                                                                                                        • 006
                                                                                                                                        • Total
                                                                                                                                        • 1100
                                                                                                                                        • 1100
                                                                                                                                        • SSI No
                                                                                                                                        • SSatisfaction with Subordinates
                                                                                                                                        • NNo of Respondents
                                                                                                                                        • PPercentage
                                                                                                                                        • 11
                                                                                                                                        • HHighly satisfied
                                                                                                                                        • 112
                                                                                                                                        • 112
                                                                                                                                        • 22
                                                                                                                                        • SSatisfied
                                                                                                                                        • 667
                                                                                                                                        • 667
                                                                                                                                        • 23
                                                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                                                        • 114
                                                                                                                                        • 114
                                                                                                                                        • 4
                                                                                                                                        • DDissatisfied
                                                                                                                                        • 007
                                                                                                                                        • 007
                                                                                                                                        • 55
                                                                                                                                        • HHighly Dissatisfied
                                                                                                                                        • 0 00
                                                                                                                                        • 000
                                                                                                                                        • Total
                                                                                                                                        • 1100
                                                                                                                                        • 1100
                                                                                                                                        • SSI No
                                                                                                                                        • JJob Pressure
                                                                                                                                        • NNo of Respondents
                                                                                                                                        • PPercentage
                                                                                                                                        • 11
                                                                                                                                        • YYes
                                                                                                                                        • 772
                                                                                                                                        • 772
                                                                                                                                        • 22
                                                                                                                                        • NNo
                                                                                                                                        • 228
                                                                                                                                        • 228
                                                                                                                                        • TTotal
                                                                                                                                        • 1100
                                                                                                                                        • 1100
                                                                                                                                        • SSI No
                                                                                                                                        • PPayment Satisfaction
                                                                                                                                        • NNo of Respondents
                                                                                                                                        • PPercentage
                                                                                                                                        • 11
                                                                                                                                        • YYes
                                                                                                                                        • 667
                                                                                                                                        • 667
                                                                                                                                        • 22
                                                                                                                                        • NNo
                                                                                                                                        • 333
                                                                                                                                        • 333
                                                                                                                                        • Total
                                                                                                                                        • 1100
                                                                                                                                        • 1100
                                                                                                                                        • SSI No
                                                                                                                                        • WWillingness to Work
                                                                                                                                        • NNo of Respondents
                                                                                                                                        • PPercentage
                                                                                                                                        • 11
                                                                                                                                        • YYes
                                                                                                                                        • 559
                                                                                                                                        • 559
                                                                                                                                        • 22
                                                                                                                                        • NNo
                                                                                                                                        • 441
                                                                                                                                        • 441
                                                                                                                                        • TTotal
                                                                                                                                        • 100
                                                                                                                                        • 100
                                                                                                                                          • MISSION amp VISION
                                                                                                                                          • Mission
                                                                                                                                          • Vision
                                                                                                                                          • Philips Electronics India Limited
                                                                                                                                            • SSI No
                                                                                                                                            • WWorking Environment
                                                                                                                                            • NNo of Respondents
                                                                                                                                            • PPercentage
                                                                                                                                            • 11
                                                                                                                                            • EExcellent
                                                                                                                                            • 112
                                                                                                                                            • 112
                                                                                                                                            • 22
                                                                                                                                            • GGood
                                                                                                                                            • 557
                                                                                                                                            • 557
                                                                                                                                            • 33
                                                                                                                                            • FFair
                                                                                                                                            • 228
                                                                                                                                            • 228
                                                                                                                                            • 44
                                                                                                                                            • PPoor
                                                                                                                                            • 003
                                                                                                                                            • 033
                                                                                                                                            • 55
                                                                                                                                            • VVery Poor
                                                                                                                                            • 000
                                                                                                                                            • 000
                                                                                                                                            • TTotal
                                                                                                                                            • 1100
                                                                                                                                            • 1100
                                                                                                                                            • SSI No
                                                                                                                                            • NNon-Monitory Benefits offered to Employees
                                                                                                                                            • NNo of Respondents
                                                                                                                                            • PPercentage
                                                                                                                                            • 11
                                                                                                                                            • HHighly Satisfied
                                                                                                                                            • 114
                                                                                                                                            • 114
                                                                                                                                            • 22
                                                                                                                                            • SSatisfied
                                                                                                                                            • 554
                                                                                                                                            • 554
                                                                                                                                            • 33
                                                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                                                            • 225
                                                                                                                                            • 225
                                                                                                                                            • 44
                                                                                                                                            • DDissatisfied
                                                                                                                                            • 005
                                                                                                                                            • 005
                                                                                                                                            • 55
                                                                                                                                            • HHighly Dissatisfied
                                                                                                                                            • 002
                                                                                                                                            • 002
                                                                                                                                            • Total
                                                                                                                                            • 1100
                                                                                                                                            • 1100
                                                                                                                                            • SSI No
                                                                                                                                            • CCareer Development
                                                                                                                                            • NNo of Respondents
                                                                                                                                            • PPercentage
                                                                                                                                            • HHighly satisfied
                                                                                                                                            • 112
                                                                                                                                            • 112
                                                                                                                                            • SSatisfied
                                                                                                                                            • 556
                                                                                                                                            • 556
                                                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                                                            • 222
                                                                                                                                            • 222
                                                                                                                                            • DDissatisfied
                                                                                                                                            • 110
                                                                                                                                            • 110
                                                                                                                                            • HHighly Dissatisfied
                                                                                                                                            • 000
                                                                                                                                            • 000
                                                                                                                                            • Total
                                                                                                                                            • 1100
                                                                                                                                            • 1100
                                                                                                                                            • SSI No
                                                                                                                                            • CCo-operation of Workers
                                                                                                                                            • NNo of Respondents
                                                                                                                                            • PPercentage
                                                                                                                                            • 11
                                                                                                                                            • HHighly satisfied
                                                                                                                                            • 220
                                                                                                                                            • 220
                                                                                                                                            • 22
                                                                                                                                            • SSatisfied
                                                                                                                                            • 666
                                                                                                                                            • 666
                                                                                                                                            • 33
                                                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                                                            • 111
                                                                                                                                            • 111
                                                                                                                                            • 44
                                                                                                                                            • DDissatisfied
                                                                                                                                            • 003
                                                                                                                                            • 003
                                                                                                                                            • 55
                                                                                                                                            • HHighly Dissatisfied
                                                                                                                                            • 000
                                                                                                                                            • 000
                                                                                                                                            • Total
                                                                                                                                            • 1100
                                                                                                                                            • 1100
                                                                                                                                            • SSI No
                                                                                                                                            • SSatisfaction with Top Management
                                                                                                                                            • NNo of Respondents
                                                                                                                                            • PPercentage
                                                                                                                                            • 11
                                                                                                                                            • HHighly satisfied
                                                                                                                                            • 226
                                                                                                                                            • 226
                                                                                                                                            • 22
                                                                                                                                            • SSatisfied
                                                                                                                                            • 551
                                                                                                                                            • 551
                                                                                                                                            • 33
                                                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                                                            • 117
                                                                                                                                            • 117
                                                                                                                                            • 44
                                                                                                                                            • DDissatisfied
                                                                                                                                            • 006
                                                                                                                                            • 006
                                                                                                                                            • 55
                                                                                                                                            • HHighly dissatisfied
                                                                                                                                            • 000
                                                                                                                                            • 000
                                                                                                                                            • Total
                                                                                                                                            • 1100
                                                                                                                                            • 1100
                                                                                                                                            • SSI No
                                                                                                                                            • JJob Satisfaction
                                                                                                                                            • NNo of Respondents
                                                                                                                                            • PPercentage
                                                                                                                                            • 11
                                                                                                                                            • HHighly satisfied
                                                                                                                                            • 222
                                                                                                                                            • 222
                                                                                                                                            • 22
                                                                                                                                            • SSatisfied
                                                                                                                                            • 556
                                                                                                                                            • 556
                                                                                                                                            • 33
                                                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                                                            • 116
                                                                                                                                            • 116
                                                                                                                                            • 44
                                                                                                                                            • DDissatisfied
                                                                                                                                            • 007
                                                                                                                                            • 007
                                                                                                                                            • 55
                                                                                                                                            • HHighly Dissatisfied
                                                                                                                                            • 000
                                                                                                                                            • 000
                                                                                                                                            • Total
                                                                                                                                            • 1100
                                                                                                                                            • 1100
                                                                                                                                            • SSI No
                                                                                                                                            • DDevelopment of Skills and Talents
                                                                                                                                            • NNo of Respondents
                                                                                                                                            • PPercentage
                                                                                                                                            • 1 1
                                                                                                                                            • HHighly Agree
                                                                                                                                            • 112
                                                                                                                                            • 112
                                                                                                                                            • 22
                                                                                                                                            • AAgree
                                                                                                                                            • 552
                                                                                                                                            • 552
                                                                                                                                            • 33
                                                                                                                                            • NNeither Agree nor Disagree
                                                                                                                                            • 228
                                                                                                                                            • 228
                                                                                                                                            • 44
                                                                                                                                            • DDisagree
                                                                                                                                            • 006
                                                                                                                                            • 006
                                                                                                                                            • 55
                                                                                                                                            • HHighly Disagree
                                                                                                                                            • 002
                                                                                                                                            • 002
                                                                                                                                            • Total
                                                                                                                                            • 1100
                                                                                                                                            • 1100
                                                                                                                                            • SSI No
                                                                                                                                            • WWelfare Facilities
                                                                                                                                            • NNo of Respondents
                                                                                                                                            • PPercentage
                                                                                                                                            • 11
                                                                                                                                            • HHighly satisfied
                                                                                                                                            • 009
                                                                                                                                            • 909
                                                                                                                                            • 22
                                                                                                                                            • SSatisfied
                                                                                                                                            • 557
                                                                                                                                            • 557
                                                                                                                                            • 33
                                                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                                                            • 229
                                                                                                                                            • 229
                                                                                                                                            • 44
                                                                                                                                            • DDissatisfied
                                                                                                                                            • 505
                                                                                                                                            • 005
                                                                                                                                            • 55
                                                                                                                                            • HHighly Dissatisfied
                                                                                                                                            • 000
                                                                                                                                            • 000
                                                                                                                                            • Total
                                                                                                                                            • 1100
                                                                                                                                            • 1100
                                                                                                                                              • SUMMARY
                                                                                                                                              • RECOMMENDATIONS
                                                                                                                                              • BIBLIOGRAPHY

                                                                                                                                          69

                                                                                                                                          EXPECTED FREQUENCY

                                                                                                                                          Over All

                                                                                                                                          Job

                                                                                                                                          SatisfactionHighly

                                                                                                                                          SatisfiedSatisfied

                                                                                                                                          Neither

                                                                                                                                          Satisfied nor

                                                                                                                                          Dissatisfied

                                                                                                                                          DissatisfiedHighly

                                                                                                                                          Dissatisfied

                                                                                                                                          Sub

                                                                                                                                          Total

                                                                                                                                          Mechanical 7 8 9 4 2 30

                                                                                                                                          Electrical 5 8 7 3 2 25

                                                                                                                                          Production 8 11 10 4 2 35

                                                                                                                                          Others 2 3 3 1 1 10

                                                                                                                                          Sub Total 22 30 29 12 7 100

                                                                                                                                          Null Hypothesis (Ho)

                                                                                                                                          There is no significant difference between the department and the job satisfaction

                                                                                                                                          Alternative Hypothesis (Ho)

                                                                                                                                          There is significant difference between the job satisfaction

                                                                                                                                          Co Relation

                                                                                                                                          70

                                                                                                                                          Chapter-V

                                                                                                                                          CONCLUSIONS AND

                                                                                                                                          RECOMMENDATIONS

                                                                                                                                          71

                                                                                                                                          CONCLUSION

                                                                                                                                          On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                                                                          Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                                                                          General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                                                                          Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                                                                          environment of the company is very healthy The visitors feel happy after the campus

                                                                                                                                          Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                                                                          indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                                                                          building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                                                                          Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                                                                          its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                                                                          position by channelising these internal accruals to fund its expansion programmes

                                                                                                                                          Working results PTL has registered a handsome and constant growth in its profits because

                                                                                                                                          of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                                                                          company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                                                                          However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                                                                          velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                                                                          72

                                                                                                                                          SUMMARY

                                                                                                                                          According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                                                                          employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                                                                          development and having a best friend at work

                                                                                                                                          Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                                                                          than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                                                                          employees may just start whistling while they work It is up to me The corporate culture or

                                                                                                                                          financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                                                                          that is completely in your control

                                                                                                                                          Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                                                                          more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                                                                          do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                                                                          your job to bond your best people to your company through recognition And you also must help

                                                                                                                                          direct and motivate your core performers

                                                                                                                                          Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                                                                          earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                                                                          out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                                                                          spend time with their kids) make the most of your formal service awards with some preparation

                                                                                                                                          and a group presentation walk around your department every day and talk to your

                                                                                                                                          people and thank them sincerely and often

                                                                                                                                          73

                                                                                                                                          Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                                                                          You do great work actually can have the opposite effect and leave your employees wondering

                                                                                                                                          Does he have any idea what I really do around here Specific praise links individual

                                                                                                                                          accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                                                                          customer complaint Great work As you know we value quick resolutions of problems as

                                                                                                                                          one of our core strategies

                                                                                                                                          Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                                                                          college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                                                                          your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                                                                          high-impact performers report that they left their last job because No one ever asked me to

                                                                                                                                          stay

                                                                                                                                          Forget cash

                                                                                                                                          Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                                                                          offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                                                                          work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                                                                          recognized and involved they are much less likely to keep asking about money

                                                                                                                                          Recognize

                                                                                                                                          Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                                                                          largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                                                                          at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                                                                          much too long to recognize and you probably are losing people you do not need to

                                                                                                                                          74

                                                                                                                                          Recognition works

                                                                                                                                          Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                                                          performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                                                          ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                                                          Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                                                          Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                                                          achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                                                          their jobs again Chances are you will work together happily ever after

                                                                                                                                          So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                                                          organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                                                          sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                                                          and other moral value

                                                                                                                                          75

                                                                                                                                          RECOMMENDATIONS

                                                                                                                                          PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                                                          minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                                                          will spread over more units thereby decreasing the per unit cost

                                                                                                                                          PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                                                          period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                                                          equal as it will help in improving company liquidity

                                                                                                                                          PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                                                          business as it accounts very less as compare to other businesses of Philips

                                                                                                                                          Another recommendation for Mohali plant is about the HR department that is they

                                                                                                                                          should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                                                          up to the profit of the company

                                                                                                                                          76

                                                                                                                                          BIBLIOGRAPHY

                                                                                                                                          1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                                                          2 Monthly Journals of Philips Electronics India Ltd

                                                                                                                                          3 Authentic Leadership Medtronic CEO Bill George

                                                                                                                                          4 wwwindiaphilipscom

                                                                                                                                          5 wwwwikipediacom

                                                                                                                                          6 httpwwwemployeecommitmentcom

                                                                                                                                          7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                                                          8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                                                          9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                                                          77

                                                                                                                                          Questionnaire

                                                                                                                                          Name __________________________________________________________

                                                                                                                                          Age______________________________ Gender _______________________

                                                                                                                                          Qualification _______________________ Contact No ___________________

                                                                                                                                          Q1 In which department you are working

                                                                                                                                          Electrical Production Mechanical Other

                                                                                                                                          Q2 What is your working experience

                                                                                                                                          gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                                                          Q3 How You like the physical Working Environment of the organization

                                                                                                                                          Excellent Good Fair Poor Very Poor

                                                                                                                                          Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                                          Q5 Are you satisfied with your work

                                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                                          Q6 Are you satisfied with the career development programe of the company

                                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                                          Q7 Is other staff of the organization is co-operative with you

                                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                                          Q8 Are you satisfied with top level management

                                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                                          78

                                                                                                                                          Q9 Are you satisfied with your subordinates

                                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                                          Q10 Are you satisfied with the nature of the Job

                                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                                          Q11 Do you have any Job Pressure in work

                                                                                                                                          Yes No

                                                                                                                                          Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                                          Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                                          Q14 Are you satisfied towards your salary

                                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                                          Q15 Are you committed towards the organisation

                                                                                                                                          Yes No

                                                                                                                                          Signature

                                                                                                                                          • SSI No
                                                                                                                                          • DDepartment
                                                                                                                                          • NNo of Respondents
                                                                                                                                          • PPercentage
                                                                                                                                          • 11
                                                                                                                                          • MMechanical
                                                                                                                                          • 330
                                                                                                                                          • 330
                                                                                                                                          • 22
                                                                                                                                          • EElectrical
                                                                                                                                          • 225
                                                                                                                                          • 225
                                                                                                                                          • 33
                                                                                                                                          • PProduction
                                                                                                                                          • 335
                                                                                                                                          • 335
                                                                                                                                          • 44
                                                                                                                                          • OOthers
                                                                                                                                          • 110
                                                                                                                                          • 110
                                                                                                                                          • TTotal
                                                                                                                                          • 1100
                                                                                                                                          • 1100
                                                                                                                                          • SSI No
                                                                                                                                          • WWork Experience
                                                                                                                                          • NNo of Respondents
                                                                                                                                          • PPercentage
                                                                                                                                          • 11
                                                                                                                                          • BBelow 2 years
                                                                                                                                          • 133
                                                                                                                                          • 113
                                                                                                                                          • 22
                                                                                                                                          • 2 2ndash 4 years
                                                                                                                                          • 330
                                                                                                                                          • 330
                                                                                                                                          • 33
                                                                                                                                          • 4 4ndash 6 years
                                                                                                                                          • 334
                                                                                                                                          • 334
                                                                                                                                          • 44
                                                                                                                                          • AAbove 6 years
                                                                                                                                          • 223
                                                                                                                                          • 223
                                                                                                                                          • Total
                                                                                                                                          • 1100
                                                                                                                                          • 1100
                                                                                                                                          • SSI No
                                                                                                                                          • AAmount of Work
                                                                                                                                          • NNo of Respondents
                                                                                                                                          • PPercentage
                                                                                                                                          • 11
                                                                                                                                          • HHighly satisfied
                                                                                                                                          • 220
                                                                                                                                          • 220
                                                                                                                                          • 22
                                                                                                                                          • SSatisfied
                                                                                                                                          • 445
                                                                                                                                          • 445
                                                                                                                                          • 33
                                                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                                                          • 112
                                                                                                                                          • 112
                                                                                                                                          • 44
                                                                                                                                          • DDissatisfied
                                                                                                                                          • 118
                                                                                                                                          • 118
                                                                                                                                          • 55
                                                                                                                                          • HHighly Dissatisfied
                                                                                                                                          • 006
                                                                                                                                          • 006
                                                                                                                                          • Total
                                                                                                                                          • 1100
                                                                                                                                          • 1100
                                                                                                                                          • SSI No
                                                                                                                                          • SSatisfaction with Subordinates
                                                                                                                                          • NNo of Respondents
                                                                                                                                          • PPercentage
                                                                                                                                          • 11
                                                                                                                                          • HHighly satisfied
                                                                                                                                          • 112
                                                                                                                                          • 112
                                                                                                                                          • 22
                                                                                                                                          • SSatisfied
                                                                                                                                          • 667
                                                                                                                                          • 667
                                                                                                                                          • 23
                                                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                                                          • 114
                                                                                                                                          • 114
                                                                                                                                          • 4
                                                                                                                                          • DDissatisfied
                                                                                                                                          • 007
                                                                                                                                          • 007
                                                                                                                                          • 55
                                                                                                                                          • HHighly Dissatisfied
                                                                                                                                          • 0 00
                                                                                                                                          • 000
                                                                                                                                          • Total
                                                                                                                                          • 1100
                                                                                                                                          • 1100
                                                                                                                                          • SSI No
                                                                                                                                          • JJob Pressure
                                                                                                                                          • NNo of Respondents
                                                                                                                                          • PPercentage
                                                                                                                                          • 11
                                                                                                                                          • YYes
                                                                                                                                          • 772
                                                                                                                                          • 772
                                                                                                                                          • 22
                                                                                                                                          • NNo
                                                                                                                                          • 228
                                                                                                                                          • 228
                                                                                                                                          • TTotal
                                                                                                                                          • 1100
                                                                                                                                          • 1100
                                                                                                                                          • SSI No
                                                                                                                                          • PPayment Satisfaction
                                                                                                                                          • NNo of Respondents
                                                                                                                                          • PPercentage
                                                                                                                                          • 11
                                                                                                                                          • YYes
                                                                                                                                          • 667
                                                                                                                                          • 667
                                                                                                                                          • 22
                                                                                                                                          • NNo
                                                                                                                                          • 333
                                                                                                                                          • 333
                                                                                                                                          • Total
                                                                                                                                          • 1100
                                                                                                                                          • 1100
                                                                                                                                          • SSI No
                                                                                                                                          • WWillingness to Work
                                                                                                                                          • NNo of Respondents
                                                                                                                                          • PPercentage
                                                                                                                                          • 11
                                                                                                                                          • YYes
                                                                                                                                          • 559
                                                                                                                                          • 559
                                                                                                                                          • 22
                                                                                                                                          • NNo
                                                                                                                                          • 441
                                                                                                                                          • 441
                                                                                                                                          • TTotal
                                                                                                                                          • 100
                                                                                                                                          • 100
                                                                                                                                            • MISSION amp VISION
                                                                                                                                            • Mission
                                                                                                                                            • Vision
                                                                                                                                            • Philips Electronics India Limited
                                                                                                                                              • SSI No
                                                                                                                                              • WWorking Environment
                                                                                                                                              • NNo of Respondents
                                                                                                                                              • PPercentage
                                                                                                                                              • 11
                                                                                                                                              • EExcellent
                                                                                                                                              • 112
                                                                                                                                              • 112
                                                                                                                                              • 22
                                                                                                                                              • GGood
                                                                                                                                              • 557
                                                                                                                                              • 557
                                                                                                                                              • 33
                                                                                                                                              • FFair
                                                                                                                                              • 228
                                                                                                                                              • 228
                                                                                                                                              • 44
                                                                                                                                              • PPoor
                                                                                                                                              • 003
                                                                                                                                              • 033
                                                                                                                                              • 55
                                                                                                                                              • VVery Poor
                                                                                                                                              • 000
                                                                                                                                              • 000
                                                                                                                                              • TTotal
                                                                                                                                              • 1100
                                                                                                                                              • 1100
                                                                                                                                              • SSI No
                                                                                                                                              • NNon-Monitory Benefits offered to Employees
                                                                                                                                              • NNo of Respondents
                                                                                                                                              • PPercentage
                                                                                                                                              • 11
                                                                                                                                              • HHighly Satisfied
                                                                                                                                              • 114
                                                                                                                                              • 114
                                                                                                                                              • 22
                                                                                                                                              • SSatisfied
                                                                                                                                              • 554
                                                                                                                                              • 554
                                                                                                                                              • 33
                                                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                                                              • 225
                                                                                                                                              • 225
                                                                                                                                              • 44
                                                                                                                                              • DDissatisfied
                                                                                                                                              • 005
                                                                                                                                              • 005
                                                                                                                                              • 55
                                                                                                                                              • HHighly Dissatisfied
                                                                                                                                              • 002
                                                                                                                                              • 002
                                                                                                                                              • Total
                                                                                                                                              • 1100
                                                                                                                                              • 1100
                                                                                                                                              • SSI No
                                                                                                                                              • CCareer Development
                                                                                                                                              • NNo of Respondents
                                                                                                                                              • PPercentage
                                                                                                                                              • HHighly satisfied
                                                                                                                                              • 112
                                                                                                                                              • 112
                                                                                                                                              • SSatisfied
                                                                                                                                              • 556
                                                                                                                                              • 556
                                                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                                                              • 222
                                                                                                                                              • 222
                                                                                                                                              • DDissatisfied
                                                                                                                                              • 110
                                                                                                                                              • 110
                                                                                                                                              • HHighly Dissatisfied
                                                                                                                                              • 000
                                                                                                                                              • 000
                                                                                                                                              • Total
                                                                                                                                              • 1100
                                                                                                                                              • 1100
                                                                                                                                              • SSI No
                                                                                                                                              • CCo-operation of Workers
                                                                                                                                              • NNo of Respondents
                                                                                                                                              • PPercentage
                                                                                                                                              • 11
                                                                                                                                              • HHighly satisfied
                                                                                                                                              • 220
                                                                                                                                              • 220
                                                                                                                                              • 22
                                                                                                                                              • SSatisfied
                                                                                                                                              • 666
                                                                                                                                              • 666
                                                                                                                                              • 33
                                                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                                                              • 111
                                                                                                                                              • 111
                                                                                                                                              • 44
                                                                                                                                              • DDissatisfied
                                                                                                                                              • 003
                                                                                                                                              • 003
                                                                                                                                              • 55
                                                                                                                                              • HHighly Dissatisfied
                                                                                                                                              • 000
                                                                                                                                              • 000
                                                                                                                                              • Total
                                                                                                                                              • 1100
                                                                                                                                              • 1100
                                                                                                                                              • SSI No
                                                                                                                                              • SSatisfaction with Top Management
                                                                                                                                              • NNo of Respondents
                                                                                                                                              • PPercentage
                                                                                                                                              • 11
                                                                                                                                              • HHighly satisfied
                                                                                                                                              • 226
                                                                                                                                              • 226
                                                                                                                                              • 22
                                                                                                                                              • SSatisfied
                                                                                                                                              • 551
                                                                                                                                              • 551
                                                                                                                                              • 33
                                                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                                                              • 117
                                                                                                                                              • 117
                                                                                                                                              • 44
                                                                                                                                              • DDissatisfied
                                                                                                                                              • 006
                                                                                                                                              • 006
                                                                                                                                              • 55
                                                                                                                                              • HHighly dissatisfied
                                                                                                                                              • 000
                                                                                                                                              • 000
                                                                                                                                              • Total
                                                                                                                                              • 1100
                                                                                                                                              • 1100
                                                                                                                                              • SSI No
                                                                                                                                              • JJob Satisfaction
                                                                                                                                              • NNo of Respondents
                                                                                                                                              • PPercentage
                                                                                                                                              • 11
                                                                                                                                              • HHighly satisfied
                                                                                                                                              • 222
                                                                                                                                              • 222
                                                                                                                                              • 22
                                                                                                                                              • SSatisfied
                                                                                                                                              • 556
                                                                                                                                              • 556
                                                                                                                                              • 33
                                                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                                                              • 116
                                                                                                                                              • 116
                                                                                                                                              • 44
                                                                                                                                              • DDissatisfied
                                                                                                                                              • 007
                                                                                                                                              • 007
                                                                                                                                              • 55
                                                                                                                                              • HHighly Dissatisfied
                                                                                                                                              • 000
                                                                                                                                              • 000
                                                                                                                                              • Total
                                                                                                                                              • 1100
                                                                                                                                              • 1100
                                                                                                                                              • SSI No
                                                                                                                                              • DDevelopment of Skills and Talents
                                                                                                                                              • NNo of Respondents
                                                                                                                                              • PPercentage
                                                                                                                                              • 1 1
                                                                                                                                              • HHighly Agree
                                                                                                                                              • 112
                                                                                                                                              • 112
                                                                                                                                              • 22
                                                                                                                                              • AAgree
                                                                                                                                              • 552
                                                                                                                                              • 552
                                                                                                                                              • 33
                                                                                                                                              • NNeither Agree nor Disagree
                                                                                                                                              • 228
                                                                                                                                              • 228
                                                                                                                                              • 44
                                                                                                                                              • DDisagree
                                                                                                                                              • 006
                                                                                                                                              • 006
                                                                                                                                              • 55
                                                                                                                                              • HHighly Disagree
                                                                                                                                              • 002
                                                                                                                                              • 002
                                                                                                                                              • Total
                                                                                                                                              • 1100
                                                                                                                                              • 1100
                                                                                                                                              • SSI No
                                                                                                                                              • WWelfare Facilities
                                                                                                                                              • NNo of Respondents
                                                                                                                                              • PPercentage
                                                                                                                                              • 11
                                                                                                                                              • HHighly satisfied
                                                                                                                                              • 009
                                                                                                                                              • 909
                                                                                                                                              • 22
                                                                                                                                              • SSatisfied
                                                                                                                                              • 557
                                                                                                                                              • 557
                                                                                                                                              • 33
                                                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                                                              • 229
                                                                                                                                              • 229
                                                                                                                                              • 44
                                                                                                                                              • DDissatisfied
                                                                                                                                              • 505
                                                                                                                                              • 005
                                                                                                                                              • 55
                                                                                                                                              • HHighly Dissatisfied
                                                                                                                                              • 000
                                                                                                                                              • 000
                                                                                                                                              • Total
                                                                                                                                              • 1100
                                                                                                                                              • 1100
                                                                                                                                                • SUMMARY
                                                                                                                                                • RECOMMENDATIONS
                                                                                                                                                • BIBLIOGRAPHY

                                                                                                                                            70

                                                                                                                                            Chapter-V

                                                                                                                                            CONCLUSIONS AND

                                                                                                                                            RECOMMENDATIONS

                                                                                                                                            71

                                                                                                                                            CONCLUSION

                                                                                                                                            On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                                                                            Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                                                                            General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                                                                            Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                                                                            environment of the company is very healthy The visitors feel happy after the campus

                                                                                                                                            Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                                                                            indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                                                                            building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                                                                            Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                                                                            its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                                                                            position by channelising these internal accruals to fund its expansion programmes

                                                                                                                                            Working results PTL has registered a handsome and constant growth in its profits because

                                                                                                                                            of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                                                                            company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                                                                            However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                                                                            velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                                                                            72

                                                                                                                                            SUMMARY

                                                                                                                                            According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                                                                            employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                                                                            development and having a best friend at work

                                                                                                                                            Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                                                                            than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                                                                            employees may just start whistling while they work It is up to me The corporate culture or

                                                                                                                                            financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                                                                            that is completely in your control

                                                                                                                                            Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                                                                            more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                                                                            do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                                                                            your job to bond your best people to your company through recognition And you also must help

                                                                                                                                            direct and motivate your core performers

                                                                                                                                            Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                                                                            earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                                                                            out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                                                                            spend time with their kids) make the most of your formal service awards with some preparation

                                                                                                                                            and a group presentation walk around your department every day and talk to your

                                                                                                                                            people and thank them sincerely and often

                                                                                                                                            73

                                                                                                                                            Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                                                                            You do great work actually can have the opposite effect and leave your employees wondering

                                                                                                                                            Does he have any idea what I really do around here Specific praise links individual

                                                                                                                                            accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                                                                            customer complaint Great work As you know we value quick resolutions of problems as

                                                                                                                                            one of our core strategies

                                                                                                                                            Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                                                                            college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                                                                            your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                                                                            high-impact performers report that they left their last job because No one ever asked me to

                                                                                                                                            stay

                                                                                                                                            Forget cash

                                                                                                                                            Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                                                                            offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                                                                            work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                                                                            recognized and involved they are much less likely to keep asking about money

                                                                                                                                            Recognize

                                                                                                                                            Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                                                                            largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                                                                            at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                                                                            much too long to recognize and you probably are losing people you do not need to

                                                                                                                                            74

                                                                                                                                            Recognition works

                                                                                                                                            Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                                                            performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                                                            ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                                                            Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                                                            Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                                                            achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                                                            their jobs again Chances are you will work together happily ever after

                                                                                                                                            So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                                                            organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                                                            sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                                                            and other moral value

                                                                                                                                            75

                                                                                                                                            RECOMMENDATIONS

                                                                                                                                            PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                                                            minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                                                            will spread over more units thereby decreasing the per unit cost

                                                                                                                                            PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                                                            period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                                                            equal as it will help in improving company liquidity

                                                                                                                                            PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                                                            business as it accounts very less as compare to other businesses of Philips

                                                                                                                                            Another recommendation for Mohali plant is about the HR department that is they

                                                                                                                                            should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                                                            up to the profit of the company

                                                                                                                                            76

                                                                                                                                            BIBLIOGRAPHY

                                                                                                                                            1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                                                            2 Monthly Journals of Philips Electronics India Ltd

                                                                                                                                            3 Authentic Leadership Medtronic CEO Bill George

                                                                                                                                            4 wwwindiaphilipscom

                                                                                                                                            5 wwwwikipediacom

                                                                                                                                            6 httpwwwemployeecommitmentcom

                                                                                                                                            7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                                                            8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                                                            9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                                                            77

                                                                                                                                            Questionnaire

                                                                                                                                            Name __________________________________________________________

                                                                                                                                            Age______________________________ Gender _______________________

                                                                                                                                            Qualification _______________________ Contact No ___________________

                                                                                                                                            Q1 In which department you are working

                                                                                                                                            Electrical Production Mechanical Other

                                                                                                                                            Q2 What is your working experience

                                                                                                                                            gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                                                            Q3 How You like the physical Working Environment of the organization

                                                                                                                                            Excellent Good Fair Poor Very Poor

                                                                                                                                            Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                                                            Q5 Are you satisfied with your work

                                                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                                                            Q6 Are you satisfied with the career development programe of the company

                                                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                                                            Q7 Is other staff of the organization is co-operative with you

                                                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                                                            Q8 Are you satisfied with top level management

                                                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                                                            78

                                                                                                                                            Q9 Are you satisfied with your subordinates

                                                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                                                            Q10 Are you satisfied with the nature of the Job

                                                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                                                            Q11 Do you have any Job Pressure in work

                                                                                                                                            Yes No

                                                                                                                                            Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                                                            Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                                                            Q14 Are you satisfied towards your salary

                                                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                                                            Q15 Are you committed towards the organisation

                                                                                                                                            Yes No

                                                                                                                                            Signature

                                                                                                                                            • SSI No
                                                                                                                                            • DDepartment
                                                                                                                                            • NNo of Respondents
                                                                                                                                            • PPercentage
                                                                                                                                            • 11
                                                                                                                                            • MMechanical
                                                                                                                                            • 330
                                                                                                                                            • 330
                                                                                                                                            • 22
                                                                                                                                            • EElectrical
                                                                                                                                            • 225
                                                                                                                                            • 225
                                                                                                                                            • 33
                                                                                                                                            • PProduction
                                                                                                                                            • 335
                                                                                                                                            • 335
                                                                                                                                            • 44
                                                                                                                                            • OOthers
                                                                                                                                            • 110
                                                                                                                                            • 110
                                                                                                                                            • TTotal
                                                                                                                                            • 1100
                                                                                                                                            • 1100
                                                                                                                                            • SSI No
                                                                                                                                            • WWork Experience
                                                                                                                                            • NNo of Respondents
                                                                                                                                            • PPercentage
                                                                                                                                            • 11
                                                                                                                                            • BBelow 2 years
                                                                                                                                            • 133
                                                                                                                                            • 113
                                                                                                                                            • 22
                                                                                                                                            • 2 2ndash 4 years
                                                                                                                                            • 330
                                                                                                                                            • 330
                                                                                                                                            • 33
                                                                                                                                            • 4 4ndash 6 years
                                                                                                                                            • 334
                                                                                                                                            • 334
                                                                                                                                            • 44
                                                                                                                                            • AAbove 6 years
                                                                                                                                            • 223
                                                                                                                                            • 223
                                                                                                                                            • Total
                                                                                                                                            • 1100
                                                                                                                                            • 1100
                                                                                                                                            • SSI No
                                                                                                                                            • AAmount of Work
                                                                                                                                            • NNo of Respondents
                                                                                                                                            • PPercentage
                                                                                                                                            • 11
                                                                                                                                            • HHighly satisfied
                                                                                                                                            • 220
                                                                                                                                            • 220
                                                                                                                                            • 22
                                                                                                                                            • SSatisfied
                                                                                                                                            • 445
                                                                                                                                            • 445
                                                                                                                                            • 33
                                                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                                                            • 112
                                                                                                                                            • 112
                                                                                                                                            • 44
                                                                                                                                            • DDissatisfied
                                                                                                                                            • 118
                                                                                                                                            • 118
                                                                                                                                            • 55
                                                                                                                                            • HHighly Dissatisfied
                                                                                                                                            • 006
                                                                                                                                            • 006
                                                                                                                                            • Total
                                                                                                                                            • 1100
                                                                                                                                            • 1100
                                                                                                                                            • SSI No
                                                                                                                                            • SSatisfaction with Subordinates
                                                                                                                                            • NNo of Respondents
                                                                                                                                            • PPercentage
                                                                                                                                            • 11
                                                                                                                                            • HHighly satisfied
                                                                                                                                            • 112
                                                                                                                                            • 112
                                                                                                                                            • 22
                                                                                                                                            • SSatisfied
                                                                                                                                            • 667
                                                                                                                                            • 667
                                                                                                                                            • 23
                                                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                                                            • 114
                                                                                                                                            • 114
                                                                                                                                            • 4
                                                                                                                                            • DDissatisfied
                                                                                                                                            • 007
                                                                                                                                            • 007
                                                                                                                                            • 55
                                                                                                                                            • HHighly Dissatisfied
                                                                                                                                            • 0 00
                                                                                                                                            • 000
                                                                                                                                            • Total
                                                                                                                                            • 1100
                                                                                                                                            • 1100
                                                                                                                                            • SSI No
                                                                                                                                            • JJob Pressure
                                                                                                                                            • NNo of Respondents
                                                                                                                                            • PPercentage
                                                                                                                                            • 11
                                                                                                                                            • YYes
                                                                                                                                            • 772
                                                                                                                                            • 772
                                                                                                                                            • 22
                                                                                                                                            • NNo
                                                                                                                                            • 228
                                                                                                                                            • 228
                                                                                                                                            • TTotal
                                                                                                                                            • 1100
                                                                                                                                            • 1100
                                                                                                                                            • SSI No
                                                                                                                                            • PPayment Satisfaction
                                                                                                                                            • NNo of Respondents
                                                                                                                                            • PPercentage
                                                                                                                                            • 11
                                                                                                                                            • YYes
                                                                                                                                            • 667
                                                                                                                                            • 667
                                                                                                                                            • 22
                                                                                                                                            • NNo
                                                                                                                                            • 333
                                                                                                                                            • 333
                                                                                                                                            • Total
                                                                                                                                            • 1100
                                                                                                                                            • 1100
                                                                                                                                            • SSI No
                                                                                                                                            • WWillingness to Work
                                                                                                                                            • NNo of Respondents
                                                                                                                                            • PPercentage
                                                                                                                                            • 11
                                                                                                                                            • YYes
                                                                                                                                            • 559
                                                                                                                                            • 559
                                                                                                                                            • 22
                                                                                                                                            • NNo
                                                                                                                                            • 441
                                                                                                                                            • 441
                                                                                                                                            • TTotal
                                                                                                                                            • 100
                                                                                                                                            • 100
                                                                                                                                              • MISSION amp VISION
                                                                                                                                              • Mission
                                                                                                                                              • Vision
                                                                                                                                              • Philips Electronics India Limited
                                                                                                                                                • SSI No
                                                                                                                                                • WWorking Environment
                                                                                                                                                • NNo of Respondents
                                                                                                                                                • PPercentage
                                                                                                                                                • 11
                                                                                                                                                • EExcellent
                                                                                                                                                • 112
                                                                                                                                                • 112
                                                                                                                                                • 22
                                                                                                                                                • GGood
                                                                                                                                                • 557
                                                                                                                                                • 557
                                                                                                                                                • 33
                                                                                                                                                • FFair
                                                                                                                                                • 228
                                                                                                                                                • 228
                                                                                                                                                • 44
                                                                                                                                                • PPoor
                                                                                                                                                • 003
                                                                                                                                                • 033
                                                                                                                                                • 55
                                                                                                                                                • VVery Poor
                                                                                                                                                • 000
                                                                                                                                                • 000
                                                                                                                                                • TTotal
                                                                                                                                                • 1100
                                                                                                                                                • 1100
                                                                                                                                                • SSI No
                                                                                                                                                • NNon-Monitory Benefits offered to Employees
                                                                                                                                                • NNo of Respondents
                                                                                                                                                • PPercentage
                                                                                                                                                • 11
                                                                                                                                                • HHighly Satisfied
                                                                                                                                                • 114
                                                                                                                                                • 114
                                                                                                                                                • 22
                                                                                                                                                • SSatisfied
                                                                                                                                                • 554
                                                                                                                                                • 554
                                                                                                                                                • 33
                                                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                                                • 225
                                                                                                                                                • 225
                                                                                                                                                • 44
                                                                                                                                                • DDissatisfied
                                                                                                                                                • 005
                                                                                                                                                • 005
                                                                                                                                                • 55
                                                                                                                                                • HHighly Dissatisfied
                                                                                                                                                • 002
                                                                                                                                                • 002
                                                                                                                                                • Total
                                                                                                                                                • 1100
                                                                                                                                                • 1100
                                                                                                                                                • SSI No
                                                                                                                                                • CCareer Development
                                                                                                                                                • NNo of Respondents
                                                                                                                                                • PPercentage
                                                                                                                                                • HHighly satisfied
                                                                                                                                                • 112
                                                                                                                                                • 112
                                                                                                                                                • SSatisfied
                                                                                                                                                • 556
                                                                                                                                                • 556
                                                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                                                • 222
                                                                                                                                                • 222
                                                                                                                                                • DDissatisfied
                                                                                                                                                • 110
                                                                                                                                                • 110
                                                                                                                                                • HHighly Dissatisfied
                                                                                                                                                • 000
                                                                                                                                                • 000
                                                                                                                                                • Total
                                                                                                                                                • 1100
                                                                                                                                                • 1100
                                                                                                                                                • SSI No
                                                                                                                                                • CCo-operation of Workers
                                                                                                                                                • NNo of Respondents
                                                                                                                                                • PPercentage
                                                                                                                                                • 11
                                                                                                                                                • HHighly satisfied
                                                                                                                                                • 220
                                                                                                                                                • 220
                                                                                                                                                • 22
                                                                                                                                                • SSatisfied
                                                                                                                                                • 666
                                                                                                                                                • 666
                                                                                                                                                • 33
                                                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                                                • 111
                                                                                                                                                • 111
                                                                                                                                                • 44
                                                                                                                                                • DDissatisfied
                                                                                                                                                • 003
                                                                                                                                                • 003
                                                                                                                                                • 55
                                                                                                                                                • HHighly Dissatisfied
                                                                                                                                                • 000
                                                                                                                                                • 000
                                                                                                                                                • Total
                                                                                                                                                • 1100
                                                                                                                                                • 1100
                                                                                                                                                • SSI No
                                                                                                                                                • SSatisfaction with Top Management
                                                                                                                                                • NNo of Respondents
                                                                                                                                                • PPercentage
                                                                                                                                                • 11
                                                                                                                                                • HHighly satisfied
                                                                                                                                                • 226
                                                                                                                                                • 226
                                                                                                                                                • 22
                                                                                                                                                • SSatisfied
                                                                                                                                                • 551
                                                                                                                                                • 551
                                                                                                                                                • 33
                                                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                                                • 117
                                                                                                                                                • 117
                                                                                                                                                • 44
                                                                                                                                                • DDissatisfied
                                                                                                                                                • 006
                                                                                                                                                • 006
                                                                                                                                                • 55
                                                                                                                                                • HHighly dissatisfied
                                                                                                                                                • 000
                                                                                                                                                • 000
                                                                                                                                                • Total
                                                                                                                                                • 1100
                                                                                                                                                • 1100
                                                                                                                                                • SSI No
                                                                                                                                                • JJob Satisfaction
                                                                                                                                                • NNo of Respondents
                                                                                                                                                • PPercentage
                                                                                                                                                • 11
                                                                                                                                                • HHighly satisfied
                                                                                                                                                • 222
                                                                                                                                                • 222
                                                                                                                                                • 22
                                                                                                                                                • SSatisfied
                                                                                                                                                • 556
                                                                                                                                                • 556
                                                                                                                                                • 33
                                                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                                                • 116
                                                                                                                                                • 116
                                                                                                                                                • 44
                                                                                                                                                • DDissatisfied
                                                                                                                                                • 007
                                                                                                                                                • 007
                                                                                                                                                • 55
                                                                                                                                                • HHighly Dissatisfied
                                                                                                                                                • 000
                                                                                                                                                • 000
                                                                                                                                                • Total
                                                                                                                                                • 1100
                                                                                                                                                • 1100
                                                                                                                                                • SSI No
                                                                                                                                                • DDevelopment of Skills and Talents
                                                                                                                                                • NNo of Respondents
                                                                                                                                                • PPercentage
                                                                                                                                                • 1 1
                                                                                                                                                • HHighly Agree
                                                                                                                                                • 112
                                                                                                                                                • 112
                                                                                                                                                • 22
                                                                                                                                                • AAgree
                                                                                                                                                • 552
                                                                                                                                                • 552
                                                                                                                                                • 33
                                                                                                                                                • NNeither Agree nor Disagree
                                                                                                                                                • 228
                                                                                                                                                • 228
                                                                                                                                                • 44
                                                                                                                                                • DDisagree
                                                                                                                                                • 006
                                                                                                                                                • 006
                                                                                                                                                • 55
                                                                                                                                                • HHighly Disagree
                                                                                                                                                • 002
                                                                                                                                                • 002
                                                                                                                                                • Total
                                                                                                                                                • 1100
                                                                                                                                                • 1100
                                                                                                                                                • SSI No
                                                                                                                                                • WWelfare Facilities
                                                                                                                                                • NNo of Respondents
                                                                                                                                                • PPercentage
                                                                                                                                                • 11
                                                                                                                                                • HHighly satisfied
                                                                                                                                                • 009
                                                                                                                                                • 909
                                                                                                                                                • 22
                                                                                                                                                • SSatisfied
                                                                                                                                                • 557
                                                                                                                                                • 557
                                                                                                                                                • 33
                                                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                                                • 229
                                                                                                                                                • 229
                                                                                                                                                • 44
                                                                                                                                                • DDissatisfied
                                                                                                                                                • 505
                                                                                                                                                • 005
                                                                                                                                                • 55
                                                                                                                                                • HHighly Dissatisfied
                                                                                                                                                • 000
                                                                                                                                                • 000
                                                                                                                                                • Total
                                                                                                                                                • 1100
                                                                                                                                                • 1100
                                                                                                                                                  • SUMMARY
                                                                                                                                                  • RECOMMENDATIONS
                                                                                                                                                  • BIBLIOGRAPHY

                                                                                                                                              71

                                                                                                                                              CONCLUSION

                                                                                                                                              On the basis of Analysis of Job Satisfaction Level of the Employees of Philips Electronics India

                                                                                                                                              Ltd Mohali made in the previous chapters following conclusions are drawn

                                                                                                                                              General Profile The plant of PHILIPS is ideally located in the Mohali Industrial focal point

                                                                                                                                              Phase 9 near Chandigarh the capital of Punjab on a campus of 17 hectares The working

                                                                                                                                              environment of the company is very healthy The visitors feel happy after the campus

                                                                                                                                              Indigenous Technology PHILIPS is the only lighting manufacturing company based on purely

                                                                                                                                              indigenous technology Philips was appropriately chosen as the brand name as self reliance and

                                                                                                                                              building up of Indian Engineering capabilities remain the guiding spirit of PHILIPS

                                                                                                                                              Financial structure PHILIPS is a low debt company signifying its dependence mainly on

                                                                                                                                              its internal accruals for its financial requirements PHILIPS continues to strengthen its financial

                                                                                                                                              position by channelising these internal accruals to fund its expansion programmes

                                                                                                                                              Working results PTL has registered a handsome and constant growth in its profits because

                                                                                                                                              of a brisk demand for new and better technology electronic items None of the other electronic

                                                                                                                                              company has shown such a steady growth Philips has recorded the lowest current ratio

                                                                                                                                              However with this lowest current ratio PTL still enjoys moderate payment period and highest

                                                                                                                                              velocity of creditors and debtors only due to commitment of itrsquos employees

                                                                                                                                              72

                                                                                                                                              SUMMARY

                                                                                                                                              According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                                                                              employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                                                                              development and having a best friend at work

                                                                                                                                              Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                                                                              than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                                                                              employees may just start whistling while they work It is up to me The corporate culture or

                                                                                                                                              financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                                                                              that is completely in your control

                                                                                                                                              Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                                                                              more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                                                                              do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                                                                              your job to bond your best people to your company through recognition And you also must help

                                                                                                                                              direct and motivate your core performers

                                                                                                                                              Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                                                                              earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                                                                              out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                                                                              spend time with their kids) make the most of your formal service awards with some preparation

                                                                                                                                              and a group presentation walk around your department every day and talk to your

                                                                                                                                              people and thank them sincerely and often

                                                                                                                                              73

                                                                                                                                              Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                                                                              You do great work actually can have the opposite effect and leave your employees wondering

                                                                                                                                              Does he have any idea what I really do around here Specific praise links individual

                                                                                                                                              accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                                                                              customer complaint Great work As you know we value quick resolutions of problems as

                                                                                                                                              one of our core strategies

                                                                                                                                              Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                                                                              college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                                                                              your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                                                                              high-impact performers report that they left their last job because No one ever asked me to

                                                                                                                                              stay

                                                                                                                                              Forget cash

                                                                                                                                              Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                                                                              offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                                                                              work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                                                                              recognized and involved they are much less likely to keep asking about money

                                                                                                                                              Recognize

                                                                                                                                              Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                                                                              largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                                                                              at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                                                                              much too long to recognize and you probably are losing people you do not need to

                                                                                                                                              74

                                                                                                                                              Recognition works

                                                                                                                                              Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                                                              performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                                                              ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                                                              Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                                                              Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                                                              achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                                                              their jobs again Chances are you will work together happily ever after

                                                                                                                                              So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                                                              organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                                                              sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                                                              and other moral value

                                                                                                                                              75

                                                                                                                                              RECOMMENDATIONS

                                                                                                                                              PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                                                              minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                                                              will spread over more units thereby decreasing the per unit cost

                                                                                                                                              PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                                                              period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                                                              equal as it will help in improving company liquidity

                                                                                                                                              PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                                                              business as it accounts very less as compare to other businesses of Philips

                                                                                                                                              Another recommendation for Mohali plant is about the HR department that is they

                                                                                                                                              should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                                                              up to the profit of the company

                                                                                                                                              76

                                                                                                                                              BIBLIOGRAPHY

                                                                                                                                              1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                                                              2 Monthly Journals of Philips Electronics India Ltd

                                                                                                                                              3 Authentic Leadership Medtronic CEO Bill George

                                                                                                                                              4 wwwindiaphilipscom

                                                                                                                                              5 wwwwikipediacom

                                                                                                                                              6 httpwwwemployeecommitmentcom

                                                                                                                                              7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                                                              8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                                                              9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                                                              77

                                                                                                                                              Questionnaire

                                                                                                                                              Name __________________________________________________________

                                                                                                                                              Age______________________________ Gender _______________________

                                                                                                                                              Qualification _______________________ Contact No ___________________

                                                                                                                                              Q1 In which department you are working

                                                                                                                                              Electrical Production Mechanical Other

                                                                                                                                              Q2 What is your working experience

                                                                                                                                              gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                                                              Q3 How You like the physical Working Environment of the organization

                                                                                                                                              Excellent Good Fair Poor Very Poor

                                                                                                                                              Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                                                              Q5 Are you satisfied with your work

                                                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                                                              Q6 Are you satisfied with the career development programe of the company

                                                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                                                              Q7 Is other staff of the organization is co-operative with you

                                                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                                                              Q8 Are you satisfied with top level management

                                                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                                                              78

                                                                                                                                              Q9 Are you satisfied with your subordinates

                                                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                                                              Q10 Are you satisfied with the nature of the Job

                                                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                                                              Q11 Do you have any Job Pressure in work

                                                                                                                                              Yes No

                                                                                                                                              Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                                                              Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                                                              Q14 Are you satisfied towards your salary

                                                                                                                                              Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                              Highly Dissatisfied Dissatisfied

                                                                                                                                              Q15 Are you committed towards the organisation

                                                                                                                                              Yes No

                                                                                                                                              Signature

                                                                                                                                              • SSI No
                                                                                                                                              • DDepartment
                                                                                                                                              • NNo of Respondents
                                                                                                                                              • PPercentage
                                                                                                                                              • 11
                                                                                                                                              • MMechanical
                                                                                                                                              • 330
                                                                                                                                              • 330
                                                                                                                                              • 22
                                                                                                                                              • EElectrical
                                                                                                                                              • 225
                                                                                                                                              • 225
                                                                                                                                              • 33
                                                                                                                                              • PProduction
                                                                                                                                              • 335
                                                                                                                                              • 335
                                                                                                                                              • 44
                                                                                                                                              • OOthers
                                                                                                                                              • 110
                                                                                                                                              • 110
                                                                                                                                              • TTotal
                                                                                                                                              • 1100
                                                                                                                                              • 1100
                                                                                                                                              • SSI No
                                                                                                                                              • WWork Experience
                                                                                                                                              • NNo of Respondents
                                                                                                                                              • PPercentage
                                                                                                                                              • 11
                                                                                                                                              • BBelow 2 years
                                                                                                                                              • 133
                                                                                                                                              • 113
                                                                                                                                              • 22
                                                                                                                                              • 2 2ndash 4 years
                                                                                                                                              • 330
                                                                                                                                              • 330
                                                                                                                                              • 33
                                                                                                                                              • 4 4ndash 6 years
                                                                                                                                              • 334
                                                                                                                                              • 334
                                                                                                                                              • 44
                                                                                                                                              • AAbove 6 years
                                                                                                                                              • 223
                                                                                                                                              • 223
                                                                                                                                              • Total
                                                                                                                                              • 1100
                                                                                                                                              • 1100
                                                                                                                                              • SSI No
                                                                                                                                              • AAmount of Work
                                                                                                                                              • NNo of Respondents
                                                                                                                                              • PPercentage
                                                                                                                                              • 11
                                                                                                                                              • HHighly satisfied
                                                                                                                                              • 220
                                                                                                                                              • 220
                                                                                                                                              • 22
                                                                                                                                              • SSatisfied
                                                                                                                                              • 445
                                                                                                                                              • 445
                                                                                                                                              • 33
                                                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                                                              • 112
                                                                                                                                              • 112
                                                                                                                                              • 44
                                                                                                                                              • DDissatisfied
                                                                                                                                              • 118
                                                                                                                                              • 118
                                                                                                                                              • 55
                                                                                                                                              • HHighly Dissatisfied
                                                                                                                                              • 006
                                                                                                                                              • 006
                                                                                                                                              • Total
                                                                                                                                              • 1100
                                                                                                                                              • 1100
                                                                                                                                              • SSI No
                                                                                                                                              • SSatisfaction with Subordinates
                                                                                                                                              • NNo of Respondents
                                                                                                                                              • PPercentage
                                                                                                                                              • 11
                                                                                                                                              • HHighly satisfied
                                                                                                                                              • 112
                                                                                                                                              • 112
                                                                                                                                              • 22
                                                                                                                                              • SSatisfied
                                                                                                                                              • 667
                                                                                                                                              • 667
                                                                                                                                              • 23
                                                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                                                              • 114
                                                                                                                                              • 114
                                                                                                                                              • 4
                                                                                                                                              • DDissatisfied
                                                                                                                                              • 007
                                                                                                                                              • 007
                                                                                                                                              • 55
                                                                                                                                              • HHighly Dissatisfied
                                                                                                                                              • 0 00
                                                                                                                                              • 000
                                                                                                                                              • Total
                                                                                                                                              • 1100
                                                                                                                                              • 1100
                                                                                                                                              • SSI No
                                                                                                                                              • JJob Pressure
                                                                                                                                              • NNo of Respondents
                                                                                                                                              • PPercentage
                                                                                                                                              • 11
                                                                                                                                              • YYes
                                                                                                                                              • 772
                                                                                                                                              • 772
                                                                                                                                              • 22
                                                                                                                                              • NNo
                                                                                                                                              • 228
                                                                                                                                              • 228
                                                                                                                                              • TTotal
                                                                                                                                              • 1100
                                                                                                                                              • 1100
                                                                                                                                              • SSI No
                                                                                                                                              • PPayment Satisfaction
                                                                                                                                              • NNo of Respondents
                                                                                                                                              • PPercentage
                                                                                                                                              • 11
                                                                                                                                              • YYes
                                                                                                                                              • 667
                                                                                                                                              • 667
                                                                                                                                              • 22
                                                                                                                                              • NNo
                                                                                                                                              • 333
                                                                                                                                              • 333
                                                                                                                                              • Total
                                                                                                                                              • 1100
                                                                                                                                              • 1100
                                                                                                                                              • SSI No
                                                                                                                                              • WWillingness to Work
                                                                                                                                              • NNo of Respondents
                                                                                                                                              • PPercentage
                                                                                                                                              • 11
                                                                                                                                              • YYes
                                                                                                                                              • 559
                                                                                                                                              • 559
                                                                                                                                              • 22
                                                                                                                                              • NNo
                                                                                                                                              • 441
                                                                                                                                              • 441
                                                                                                                                              • TTotal
                                                                                                                                              • 100
                                                                                                                                              • 100
                                                                                                                                                • MISSION amp VISION
                                                                                                                                                • Mission
                                                                                                                                                • Vision
                                                                                                                                                • Philips Electronics India Limited
                                                                                                                                                  • SSI No
                                                                                                                                                  • WWorking Environment
                                                                                                                                                  • NNo of Respondents
                                                                                                                                                  • PPercentage
                                                                                                                                                  • 11
                                                                                                                                                  • EExcellent
                                                                                                                                                  • 112
                                                                                                                                                  • 112
                                                                                                                                                  • 22
                                                                                                                                                  • GGood
                                                                                                                                                  • 557
                                                                                                                                                  • 557
                                                                                                                                                  • 33
                                                                                                                                                  • FFair
                                                                                                                                                  • 228
                                                                                                                                                  • 228
                                                                                                                                                  • 44
                                                                                                                                                  • PPoor
                                                                                                                                                  • 003
                                                                                                                                                  • 033
                                                                                                                                                  • 55
                                                                                                                                                  • VVery Poor
                                                                                                                                                  • 000
                                                                                                                                                  • 000
                                                                                                                                                  • TTotal
                                                                                                                                                  • 1100
                                                                                                                                                  • 1100
                                                                                                                                                  • SSI No
                                                                                                                                                  • NNon-Monitory Benefits offered to Employees
                                                                                                                                                  • NNo of Respondents
                                                                                                                                                  • PPercentage
                                                                                                                                                  • 11
                                                                                                                                                  • HHighly Satisfied
                                                                                                                                                  • 114
                                                                                                                                                  • 114
                                                                                                                                                  • 22
                                                                                                                                                  • SSatisfied
                                                                                                                                                  • 554
                                                                                                                                                  • 554
                                                                                                                                                  • 33
                                                                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                                                                  • 225
                                                                                                                                                  • 225
                                                                                                                                                  • 44
                                                                                                                                                  • DDissatisfied
                                                                                                                                                  • 005
                                                                                                                                                  • 005
                                                                                                                                                  • 55
                                                                                                                                                  • HHighly Dissatisfied
                                                                                                                                                  • 002
                                                                                                                                                  • 002
                                                                                                                                                  • Total
                                                                                                                                                  • 1100
                                                                                                                                                  • 1100
                                                                                                                                                  • SSI No
                                                                                                                                                  • CCareer Development
                                                                                                                                                  • NNo of Respondents
                                                                                                                                                  • PPercentage
                                                                                                                                                  • HHighly satisfied
                                                                                                                                                  • 112
                                                                                                                                                  • 112
                                                                                                                                                  • SSatisfied
                                                                                                                                                  • 556
                                                                                                                                                  • 556
                                                                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                                                                  • 222
                                                                                                                                                  • 222
                                                                                                                                                  • DDissatisfied
                                                                                                                                                  • 110
                                                                                                                                                  • 110
                                                                                                                                                  • HHighly Dissatisfied
                                                                                                                                                  • 000
                                                                                                                                                  • 000
                                                                                                                                                  • Total
                                                                                                                                                  • 1100
                                                                                                                                                  • 1100
                                                                                                                                                  • SSI No
                                                                                                                                                  • CCo-operation of Workers
                                                                                                                                                  • NNo of Respondents
                                                                                                                                                  • PPercentage
                                                                                                                                                  • 11
                                                                                                                                                  • HHighly satisfied
                                                                                                                                                  • 220
                                                                                                                                                  • 220
                                                                                                                                                  • 22
                                                                                                                                                  • SSatisfied
                                                                                                                                                  • 666
                                                                                                                                                  • 666
                                                                                                                                                  • 33
                                                                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                                                                  • 111
                                                                                                                                                  • 111
                                                                                                                                                  • 44
                                                                                                                                                  • DDissatisfied
                                                                                                                                                  • 003
                                                                                                                                                  • 003
                                                                                                                                                  • 55
                                                                                                                                                  • HHighly Dissatisfied
                                                                                                                                                  • 000
                                                                                                                                                  • 000
                                                                                                                                                  • Total
                                                                                                                                                  • 1100
                                                                                                                                                  • 1100
                                                                                                                                                  • SSI No
                                                                                                                                                  • SSatisfaction with Top Management
                                                                                                                                                  • NNo of Respondents
                                                                                                                                                  • PPercentage
                                                                                                                                                  • 11
                                                                                                                                                  • HHighly satisfied
                                                                                                                                                  • 226
                                                                                                                                                  • 226
                                                                                                                                                  • 22
                                                                                                                                                  • SSatisfied
                                                                                                                                                  • 551
                                                                                                                                                  • 551
                                                                                                                                                  • 33
                                                                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                                                                  • 117
                                                                                                                                                  • 117
                                                                                                                                                  • 44
                                                                                                                                                  • DDissatisfied
                                                                                                                                                  • 006
                                                                                                                                                  • 006
                                                                                                                                                  • 55
                                                                                                                                                  • HHighly dissatisfied
                                                                                                                                                  • 000
                                                                                                                                                  • 000
                                                                                                                                                  • Total
                                                                                                                                                  • 1100
                                                                                                                                                  • 1100
                                                                                                                                                  • SSI No
                                                                                                                                                  • JJob Satisfaction
                                                                                                                                                  • NNo of Respondents
                                                                                                                                                  • PPercentage
                                                                                                                                                  • 11
                                                                                                                                                  • HHighly satisfied
                                                                                                                                                  • 222
                                                                                                                                                  • 222
                                                                                                                                                  • 22
                                                                                                                                                  • SSatisfied
                                                                                                                                                  • 556
                                                                                                                                                  • 556
                                                                                                                                                  • 33
                                                                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                                                                  • 116
                                                                                                                                                  • 116
                                                                                                                                                  • 44
                                                                                                                                                  • DDissatisfied
                                                                                                                                                  • 007
                                                                                                                                                  • 007
                                                                                                                                                  • 55
                                                                                                                                                  • HHighly Dissatisfied
                                                                                                                                                  • 000
                                                                                                                                                  • 000
                                                                                                                                                  • Total
                                                                                                                                                  • 1100
                                                                                                                                                  • 1100
                                                                                                                                                  • SSI No
                                                                                                                                                  • DDevelopment of Skills and Talents
                                                                                                                                                  • NNo of Respondents
                                                                                                                                                  • PPercentage
                                                                                                                                                  • 1 1
                                                                                                                                                  • HHighly Agree
                                                                                                                                                  • 112
                                                                                                                                                  • 112
                                                                                                                                                  • 22
                                                                                                                                                  • AAgree
                                                                                                                                                  • 552
                                                                                                                                                  • 552
                                                                                                                                                  • 33
                                                                                                                                                  • NNeither Agree nor Disagree
                                                                                                                                                  • 228
                                                                                                                                                  • 228
                                                                                                                                                  • 44
                                                                                                                                                  • DDisagree
                                                                                                                                                  • 006
                                                                                                                                                  • 006
                                                                                                                                                  • 55
                                                                                                                                                  • HHighly Disagree
                                                                                                                                                  • 002
                                                                                                                                                  • 002
                                                                                                                                                  • Total
                                                                                                                                                  • 1100
                                                                                                                                                  • 1100
                                                                                                                                                  • SSI No
                                                                                                                                                  • WWelfare Facilities
                                                                                                                                                  • NNo of Respondents
                                                                                                                                                  • PPercentage
                                                                                                                                                  • 11
                                                                                                                                                  • HHighly satisfied
                                                                                                                                                  • 009
                                                                                                                                                  • 909
                                                                                                                                                  • 22
                                                                                                                                                  • SSatisfied
                                                                                                                                                  • 557
                                                                                                                                                  • 557
                                                                                                                                                  • 33
                                                                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                                                                  • 229
                                                                                                                                                  • 229
                                                                                                                                                  • 44
                                                                                                                                                  • DDissatisfied
                                                                                                                                                  • 505
                                                                                                                                                  • 005
                                                                                                                                                  • 55
                                                                                                                                                  • HHighly Dissatisfied
                                                                                                                                                  • 000
                                                                                                                                                  • 000
                                                                                                                                                  • Total
                                                                                                                                                  • 1100
                                                                                                                                                  • 1100
                                                                                                                                                    • SUMMARY
                                                                                                                                                    • RECOMMENDATIONS
                                                                                                                                                    • BIBLIOGRAPHY

                                                                                                                                                72

                                                                                                                                                SUMMARY

                                                                                                                                                According to the 1999 Gallup Poll the four elements that have proven to be effective in creating

                                                                                                                                                employee loyalty are praise and recognition a sense of contribution to the company learning and

                                                                                                                                                development and having a best friend at work

                                                                                                                                                Creating a fairy-tale work environment begins withrecognition Your employees need it more

                                                                                                                                                than money perks or titles Here are eight tips regarding recognition Remember these and your

                                                                                                                                                employees may just start whistling while they work It is up to me The corporate culture or

                                                                                                                                                financial rewards will not make your team successful It is up to you Recognition is one thing

                                                                                                                                                that is completely in your control

                                                                                                                                                Strong relationships are vital in todays economy Strengthening employee relationships is even

                                                                                                                                                more necessary as companies downsize and lay off As your workforce shrinks and you need to

                                                                                                                                                do more with less keeping quality employees becomes even more critical As a manager it is

                                                                                                                                                your job to bond your best people to your company through recognition And you also must help

                                                                                                                                                direct and motivate your core performers

                                                                                                                                                Simple rewards earn big returns There are some relatively simple things you can do that will

                                                                                                                                                earn big returns For example remember your employees birthdays and work anniversaries find

                                                                                                                                                out what inexpensive rewards they value (for example tickets to a ball game or a half day off to

                                                                                                                                                spend time with their kids) make the most of your formal service awards with some preparation

                                                                                                                                                and a group presentation walk around your department every day and talk to your

                                                                                                                                                people and thank them sincerely and often

                                                                                                                                                73

                                                                                                                                                Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                                                                                You do great work actually can have the opposite effect and leave your employees wondering

                                                                                                                                                Does he have any idea what I really do around here Specific praise links individual

                                                                                                                                                accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                                                                                customer complaint Great work As you know we value quick resolutions of problems as

                                                                                                                                                one of our core strategies

                                                                                                                                                Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                                                                                college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                                                                                your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                                                                                high-impact performers report that they left their last job because No one ever asked me to

                                                                                                                                                stay

                                                                                                                                                Forget cash

                                                                                                                                                Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                                                                                offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                                                                                work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                                                                                recognized and involved they are much less likely to keep asking about money

                                                                                                                                                Recognize

                                                                                                                                                Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                                                                                largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                                                                                at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                                                                                much too long to recognize and you probably are losing people you do not need to

                                                                                                                                                74

                                                                                                                                                Recognition works

                                                                                                                                                Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                                                                performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                                                                ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                                                                Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                                                                Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                                                                achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                                                                their jobs again Chances are you will work together happily ever after

                                                                                                                                                So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                                                                organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                                                                sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                                                                and other moral value

                                                                                                                                                75

                                                                                                                                                RECOMMENDATIONS

                                                                                                                                                PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                                                                minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                                                                will spread over more units thereby decreasing the per unit cost

                                                                                                                                                PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                                                                period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                                                                equal as it will help in improving company liquidity

                                                                                                                                                PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                                                                business as it accounts very less as compare to other businesses of Philips

                                                                                                                                                Another recommendation for Mohali plant is about the HR department that is they

                                                                                                                                                should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                                                                up to the profit of the company

                                                                                                                                                76

                                                                                                                                                BIBLIOGRAPHY

                                                                                                                                                1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                                                                2 Monthly Journals of Philips Electronics India Ltd

                                                                                                                                                3 Authentic Leadership Medtronic CEO Bill George

                                                                                                                                                4 wwwindiaphilipscom

                                                                                                                                                5 wwwwikipediacom

                                                                                                                                                6 httpwwwemployeecommitmentcom

                                                                                                                                                7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                                                                8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                                                                9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                                                                77

                                                                                                                                                Questionnaire

                                                                                                                                                Name __________________________________________________________

                                                                                                                                                Age______________________________ Gender _______________________

                                                                                                                                                Qualification _______________________ Contact No ___________________

                                                                                                                                                Q1 In which department you are working

                                                                                                                                                Electrical Production Mechanical Other

                                                                                                                                                Q2 What is your working experience

                                                                                                                                                gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                                                                Q3 How You like the physical Working Environment of the organization

                                                                                                                                                Excellent Good Fair Poor Very Poor

                                                                                                                                                Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                                                Q5 Are you satisfied with your work

                                                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                                                Q6 Are you satisfied with the career development programe of the company

                                                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                                                Q7 Is other staff of the organization is co-operative with you

                                                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                                                Q8 Are you satisfied with top level management

                                                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                                                78

                                                                                                                                                Q9 Are you satisfied with your subordinates

                                                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                                                Q10 Are you satisfied with the nature of the Job

                                                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                                                Q11 Do you have any Job Pressure in work

                                                                                                                                                Yes No

                                                                                                                                                Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                                                Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                                                Q14 Are you satisfied towards your salary

                                                                                                                                                Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                Highly Dissatisfied Dissatisfied

                                                                                                                                                Q15 Are you committed towards the organisation

                                                                                                                                                Yes No

                                                                                                                                                Signature

                                                                                                                                                • SSI No
                                                                                                                                                • DDepartment
                                                                                                                                                • NNo of Respondents
                                                                                                                                                • PPercentage
                                                                                                                                                • 11
                                                                                                                                                • MMechanical
                                                                                                                                                • 330
                                                                                                                                                • 330
                                                                                                                                                • 22
                                                                                                                                                • EElectrical
                                                                                                                                                • 225
                                                                                                                                                • 225
                                                                                                                                                • 33
                                                                                                                                                • PProduction
                                                                                                                                                • 335
                                                                                                                                                • 335
                                                                                                                                                • 44
                                                                                                                                                • OOthers
                                                                                                                                                • 110
                                                                                                                                                • 110
                                                                                                                                                • TTotal
                                                                                                                                                • 1100
                                                                                                                                                • 1100
                                                                                                                                                • SSI No
                                                                                                                                                • WWork Experience
                                                                                                                                                • NNo of Respondents
                                                                                                                                                • PPercentage
                                                                                                                                                • 11
                                                                                                                                                • BBelow 2 years
                                                                                                                                                • 133
                                                                                                                                                • 113
                                                                                                                                                • 22
                                                                                                                                                • 2 2ndash 4 years
                                                                                                                                                • 330
                                                                                                                                                • 330
                                                                                                                                                • 33
                                                                                                                                                • 4 4ndash 6 years
                                                                                                                                                • 334
                                                                                                                                                • 334
                                                                                                                                                • 44
                                                                                                                                                • AAbove 6 years
                                                                                                                                                • 223
                                                                                                                                                • 223
                                                                                                                                                • Total
                                                                                                                                                • 1100
                                                                                                                                                • 1100
                                                                                                                                                • SSI No
                                                                                                                                                • AAmount of Work
                                                                                                                                                • NNo of Respondents
                                                                                                                                                • PPercentage
                                                                                                                                                • 11
                                                                                                                                                • HHighly satisfied
                                                                                                                                                • 220
                                                                                                                                                • 220
                                                                                                                                                • 22
                                                                                                                                                • SSatisfied
                                                                                                                                                • 445
                                                                                                                                                • 445
                                                                                                                                                • 33
                                                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                                                • 112
                                                                                                                                                • 112
                                                                                                                                                • 44
                                                                                                                                                • DDissatisfied
                                                                                                                                                • 118
                                                                                                                                                • 118
                                                                                                                                                • 55
                                                                                                                                                • HHighly Dissatisfied
                                                                                                                                                • 006
                                                                                                                                                • 006
                                                                                                                                                • Total
                                                                                                                                                • 1100
                                                                                                                                                • 1100
                                                                                                                                                • SSI No
                                                                                                                                                • SSatisfaction with Subordinates
                                                                                                                                                • NNo of Respondents
                                                                                                                                                • PPercentage
                                                                                                                                                • 11
                                                                                                                                                • HHighly satisfied
                                                                                                                                                • 112
                                                                                                                                                • 112
                                                                                                                                                • 22
                                                                                                                                                • SSatisfied
                                                                                                                                                • 667
                                                                                                                                                • 667
                                                                                                                                                • 23
                                                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                                                • 114
                                                                                                                                                • 114
                                                                                                                                                • 4
                                                                                                                                                • DDissatisfied
                                                                                                                                                • 007
                                                                                                                                                • 007
                                                                                                                                                • 55
                                                                                                                                                • HHighly Dissatisfied
                                                                                                                                                • 0 00
                                                                                                                                                • 000
                                                                                                                                                • Total
                                                                                                                                                • 1100
                                                                                                                                                • 1100
                                                                                                                                                • SSI No
                                                                                                                                                • JJob Pressure
                                                                                                                                                • NNo of Respondents
                                                                                                                                                • PPercentage
                                                                                                                                                • 11
                                                                                                                                                • YYes
                                                                                                                                                • 772
                                                                                                                                                • 772
                                                                                                                                                • 22
                                                                                                                                                • NNo
                                                                                                                                                • 228
                                                                                                                                                • 228
                                                                                                                                                • TTotal
                                                                                                                                                • 1100
                                                                                                                                                • 1100
                                                                                                                                                • SSI No
                                                                                                                                                • PPayment Satisfaction
                                                                                                                                                • NNo of Respondents
                                                                                                                                                • PPercentage
                                                                                                                                                • 11
                                                                                                                                                • YYes
                                                                                                                                                • 667
                                                                                                                                                • 667
                                                                                                                                                • 22
                                                                                                                                                • NNo
                                                                                                                                                • 333
                                                                                                                                                • 333
                                                                                                                                                • Total
                                                                                                                                                • 1100
                                                                                                                                                • 1100
                                                                                                                                                • SSI No
                                                                                                                                                • WWillingness to Work
                                                                                                                                                • NNo of Respondents
                                                                                                                                                • PPercentage
                                                                                                                                                • 11
                                                                                                                                                • YYes
                                                                                                                                                • 559
                                                                                                                                                • 559
                                                                                                                                                • 22
                                                                                                                                                • NNo
                                                                                                                                                • 441
                                                                                                                                                • 441
                                                                                                                                                • TTotal
                                                                                                                                                • 100
                                                                                                                                                • 100
                                                                                                                                                  • MISSION amp VISION
                                                                                                                                                  • Mission
                                                                                                                                                  • Vision
                                                                                                                                                  • Philips Electronics India Limited
                                                                                                                                                    • SSI No
                                                                                                                                                    • WWorking Environment
                                                                                                                                                    • NNo of Respondents
                                                                                                                                                    • PPercentage
                                                                                                                                                    • 11
                                                                                                                                                    • EExcellent
                                                                                                                                                    • 112
                                                                                                                                                    • 112
                                                                                                                                                    • 22
                                                                                                                                                    • GGood
                                                                                                                                                    • 557
                                                                                                                                                    • 557
                                                                                                                                                    • 33
                                                                                                                                                    • FFair
                                                                                                                                                    • 228
                                                                                                                                                    • 228
                                                                                                                                                    • 44
                                                                                                                                                    • PPoor
                                                                                                                                                    • 003
                                                                                                                                                    • 033
                                                                                                                                                    • 55
                                                                                                                                                    • VVery Poor
                                                                                                                                                    • 000
                                                                                                                                                    • 000
                                                                                                                                                    • TTotal
                                                                                                                                                    • 1100
                                                                                                                                                    • 1100
                                                                                                                                                    • SSI No
                                                                                                                                                    • NNon-Monitory Benefits offered to Employees
                                                                                                                                                    • NNo of Respondents
                                                                                                                                                    • PPercentage
                                                                                                                                                    • 11
                                                                                                                                                    • HHighly Satisfied
                                                                                                                                                    • 114
                                                                                                                                                    • 114
                                                                                                                                                    • 22
                                                                                                                                                    • SSatisfied
                                                                                                                                                    • 554
                                                                                                                                                    • 554
                                                                                                                                                    • 33
                                                                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                                                                    • 225
                                                                                                                                                    • 225
                                                                                                                                                    • 44
                                                                                                                                                    • DDissatisfied
                                                                                                                                                    • 005
                                                                                                                                                    • 005
                                                                                                                                                    • 55
                                                                                                                                                    • HHighly Dissatisfied
                                                                                                                                                    • 002
                                                                                                                                                    • 002
                                                                                                                                                    • Total
                                                                                                                                                    • 1100
                                                                                                                                                    • 1100
                                                                                                                                                    • SSI No
                                                                                                                                                    • CCareer Development
                                                                                                                                                    • NNo of Respondents
                                                                                                                                                    • PPercentage
                                                                                                                                                    • HHighly satisfied
                                                                                                                                                    • 112
                                                                                                                                                    • 112
                                                                                                                                                    • SSatisfied
                                                                                                                                                    • 556
                                                                                                                                                    • 556
                                                                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                                                                    • 222
                                                                                                                                                    • 222
                                                                                                                                                    • DDissatisfied
                                                                                                                                                    • 110
                                                                                                                                                    • 110
                                                                                                                                                    • HHighly Dissatisfied
                                                                                                                                                    • 000
                                                                                                                                                    • 000
                                                                                                                                                    • Total
                                                                                                                                                    • 1100
                                                                                                                                                    • 1100
                                                                                                                                                    • SSI No
                                                                                                                                                    • CCo-operation of Workers
                                                                                                                                                    • NNo of Respondents
                                                                                                                                                    • PPercentage
                                                                                                                                                    • 11
                                                                                                                                                    • HHighly satisfied
                                                                                                                                                    • 220
                                                                                                                                                    • 220
                                                                                                                                                    • 22
                                                                                                                                                    • SSatisfied
                                                                                                                                                    • 666
                                                                                                                                                    • 666
                                                                                                                                                    • 33
                                                                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                                                                    • 111
                                                                                                                                                    • 111
                                                                                                                                                    • 44
                                                                                                                                                    • DDissatisfied
                                                                                                                                                    • 003
                                                                                                                                                    • 003
                                                                                                                                                    • 55
                                                                                                                                                    • HHighly Dissatisfied
                                                                                                                                                    • 000
                                                                                                                                                    • 000
                                                                                                                                                    • Total
                                                                                                                                                    • 1100
                                                                                                                                                    • 1100
                                                                                                                                                    • SSI No
                                                                                                                                                    • SSatisfaction with Top Management
                                                                                                                                                    • NNo of Respondents
                                                                                                                                                    • PPercentage
                                                                                                                                                    • 11
                                                                                                                                                    • HHighly satisfied
                                                                                                                                                    • 226
                                                                                                                                                    • 226
                                                                                                                                                    • 22
                                                                                                                                                    • SSatisfied
                                                                                                                                                    • 551
                                                                                                                                                    • 551
                                                                                                                                                    • 33
                                                                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                                                                    • 117
                                                                                                                                                    • 117
                                                                                                                                                    • 44
                                                                                                                                                    • DDissatisfied
                                                                                                                                                    • 006
                                                                                                                                                    • 006
                                                                                                                                                    • 55
                                                                                                                                                    • HHighly dissatisfied
                                                                                                                                                    • 000
                                                                                                                                                    • 000
                                                                                                                                                    • Total
                                                                                                                                                    • 1100
                                                                                                                                                    • 1100
                                                                                                                                                    • SSI No
                                                                                                                                                    • JJob Satisfaction
                                                                                                                                                    • NNo of Respondents
                                                                                                                                                    • PPercentage
                                                                                                                                                    • 11
                                                                                                                                                    • HHighly satisfied
                                                                                                                                                    • 222
                                                                                                                                                    • 222
                                                                                                                                                    • 22
                                                                                                                                                    • SSatisfied
                                                                                                                                                    • 556
                                                                                                                                                    • 556
                                                                                                                                                    • 33
                                                                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                                                                    • 116
                                                                                                                                                    • 116
                                                                                                                                                    • 44
                                                                                                                                                    • DDissatisfied
                                                                                                                                                    • 007
                                                                                                                                                    • 007
                                                                                                                                                    • 55
                                                                                                                                                    • HHighly Dissatisfied
                                                                                                                                                    • 000
                                                                                                                                                    • 000
                                                                                                                                                    • Total
                                                                                                                                                    • 1100
                                                                                                                                                    • 1100
                                                                                                                                                    • SSI No
                                                                                                                                                    • DDevelopment of Skills and Talents
                                                                                                                                                    • NNo of Respondents
                                                                                                                                                    • PPercentage
                                                                                                                                                    • 1 1
                                                                                                                                                    • HHighly Agree
                                                                                                                                                    • 112
                                                                                                                                                    • 112
                                                                                                                                                    • 22
                                                                                                                                                    • AAgree
                                                                                                                                                    • 552
                                                                                                                                                    • 552
                                                                                                                                                    • 33
                                                                                                                                                    • NNeither Agree nor Disagree
                                                                                                                                                    • 228
                                                                                                                                                    • 228
                                                                                                                                                    • 44
                                                                                                                                                    • DDisagree
                                                                                                                                                    • 006
                                                                                                                                                    • 006
                                                                                                                                                    • 55
                                                                                                                                                    • HHighly Disagree
                                                                                                                                                    • 002
                                                                                                                                                    • 002
                                                                                                                                                    • Total
                                                                                                                                                    • 1100
                                                                                                                                                    • 1100
                                                                                                                                                    • SSI No
                                                                                                                                                    • WWelfare Facilities
                                                                                                                                                    • NNo of Respondents
                                                                                                                                                    • PPercentage
                                                                                                                                                    • 11
                                                                                                                                                    • HHighly satisfied
                                                                                                                                                    • 009
                                                                                                                                                    • 909
                                                                                                                                                    • 22
                                                                                                                                                    • SSatisfied
                                                                                                                                                    • 557
                                                                                                                                                    • 557
                                                                                                                                                    • 33
                                                                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                                                                    • 229
                                                                                                                                                    • 229
                                                                                                                                                    • 44
                                                                                                                                                    • DDissatisfied
                                                                                                                                                    • 505
                                                                                                                                                    • 005
                                                                                                                                                    • 55
                                                                                                                                                    • HHighly Dissatisfied
                                                                                                                                                    • 000
                                                                                                                                                    • 000
                                                                                                                                                    • Total
                                                                                                                                                    • 1100
                                                                                                                                                    • 1100
                                                                                                                                                      • SUMMARY
                                                                                                                                                      • RECOMMENDATIONS
                                                                                                                                                      • BIBLIOGRAPHY

                                                                                                                                                  73

                                                                                                                                                  Make it specific Praise and recognition must be specific to have impact General praise such as

                                                                                                                                                  You do great work actually can have the opposite effect and leave your employees wondering

                                                                                                                                                  Does he have any idea what I really do around here Specific praise links individual

                                                                                                                                                  accomplishments to company goals For example Cheryl I noticed the way you handled that

                                                                                                                                                  customer complaint Great work As you know we value quick resolutions of problems as

                                                                                                                                                  one of our core strategies

                                                                                                                                                  Ask the best to stay Call your best people into your office one at a time Let that bright young

                                                                                                                                                  college graduate know you value his fresh ideas and energy Tell the 20-year veteran how much

                                                                                                                                                  your team relies on her expertise and organizational skillsRemarkably a significant percent of

                                                                                                                                                  high-impact performers report that they left their last job because No one ever asked me to

                                                                                                                                                  stay

                                                                                                                                                  Forget cash

                                                                                                                                                  Remember the saying Money cant buy everything Well its true Dont wait until you can

                                                                                                                                                  offer an employee a raise or promotion Real thanks is its own reward In numerous surveys of

                                                                                                                                                  work satisfaction top on employees lists is feeling appreciated In fact when employees feel

                                                                                                                                                  recognized and involved they are much less likely to keep asking about money

                                                                                                                                                  Recognize

                                                                                                                                                  Recognition means most to an employee when it is sincere and spontaneous According to the

                                                                                                                                                  largest study ever conducted on workplace satisfaction (Gallup 1999) recognition should occur

                                                                                                                                                  at least every seven days If you wait until a year-end party or an annual review you are waiting

                                                                                                                                                  much too long to recognize and you probably are losing people you do not need to

                                                                                                                                                  74

                                                                                                                                                  Recognition works

                                                                                                                                                  Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                                                                  performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                                                                  ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                                                                  Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                                                                  Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                                                                  achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                                                                  their jobs again Chances are you will work together happily ever after

                                                                                                                                                  So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                                                                  organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                                                                  sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                                                                  and other moral value

                                                                                                                                                  75

                                                                                                                                                  RECOMMENDATIONS

                                                                                                                                                  PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                                                                  minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                                                                  will spread over more units thereby decreasing the per unit cost

                                                                                                                                                  PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                                                                  period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                                                                  equal as it will help in improving company liquidity

                                                                                                                                                  PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                                                                  business as it accounts very less as compare to other businesses of Philips

                                                                                                                                                  Another recommendation for Mohali plant is about the HR department that is they

                                                                                                                                                  should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                                                                  up to the profit of the company

                                                                                                                                                  76

                                                                                                                                                  BIBLIOGRAPHY

                                                                                                                                                  1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                                                                  2 Monthly Journals of Philips Electronics India Ltd

                                                                                                                                                  3 Authentic Leadership Medtronic CEO Bill George

                                                                                                                                                  4 wwwindiaphilipscom

                                                                                                                                                  5 wwwwikipediacom

                                                                                                                                                  6 httpwwwemployeecommitmentcom

                                                                                                                                                  7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                                                                  8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                                                                  9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                                                                  77

                                                                                                                                                  Questionnaire

                                                                                                                                                  Name __________________________________________________________

                                                                                                                                                  Age______________________________ Gender _______________________

                                                                                                                                                  Qualification _______________________ Contact No ___________________

                                                                                                                                                  Q1 In which department you are working

                                                                                                                                                  Electrical Production Mechanical Other

                                                                                                                                                  Q2 What is your working experience

                                                                                                                                                  gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                                                                  Q3 How You like the physical Working Environment of the organization

                                                                                                                                                  Excellent Good Fair Poor Very Poor

                                                                                                                                                  Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                                                  Q5 Are you satisfied with your work

                                                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                                                  Q6 Are you satisfied with the career development programe of the company

                                                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                                                  Q7 Is other staff of the organization is co-operative with you

                                                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                                                  Q8 Are you satisfied with top level management

                                                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                                                  78

                                                                                                                                                  Q9 Are you satisfied with your subordinates

                                                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                                                  Q10 Are you satisfied with the nature of the Job

                                                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                                                  Q11 Do you have any Job Pressure in work

                                                                                                                                                  Yes No

                                                                                                                                                  Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                                                  Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                                                  Q14 Are you satisfied towards your salary

                                                                                                                                                  Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                  Highly Dissatisfied Dissatisfied

                                                                                                                                                  Q15 Are you committed towards the organisation

                                                                                                                                                  Yes No

                                                                                                                                                  Signature

                                                                                                                                                  • SSI No
                                                                                                                                                  • DDepartment
                                                                                                                                                  • NNo of Respondents
                                                                                                                                                  • PPercentage
                                                                                                                                                  • 11
                                                                                                                                                  • MMechanical
                                                                                                                                                  • 330
                                                                                                                                                  • 330
                                                                                                                                                  • 22
                                                                                                                                                  • EElectrical
                                                                                                                                                  • 225
                                                                                                                                                  • 225
                                                                                                                                                  • 33
                                                                                                                                                  • PProduction
                                                                                                                                                  • 335
                                                                                                                                                  • 335
                                                                                                                                                  • 44
                                                                                                                                                  • OOthers
                                                                                                                                                  • 110
                                                                                                                                                  • 110
                                                                                                                                                  • TTotal
                                                                                                                                                  • 1100
                                                                                                                                                  • 1100
                                                                                                                                                  • SSI No
                                                                                                                                                  • WWork Experience
                                                                                                                                                  • NNo of Respondents
                                                                                                                                                  • PPercentage
                                                                                                                                                  • 11
                                                                                                                                                  • BBelow 2 years
                                                                                                                                                  • 133
                                                                                                                                                  • 113
                                                                                                                                                  • 22
                                                                                                                                                  • 2 2ndash 4 years
                                                                                                                                                  • 330
                                                                                                                                                  • 330
                                                                                                                                                  • 33
                                                                                                                                                  • 4 4ndash 6 years
                                                                                                                                                  • 334
                                                                                                                                                  • 334
                                                                                                                                                  • 44
                                                                                                                                                  • AAbove 6 years
                                                                                                                                                  • 223
                                                                                                                                                  • 223
                                                                                                                                                  • Total
                                                                                                                                                  • 1100
                                                                                                                                                  • 1100
                                                                                                                                                  • SSI No
                                                                                                                                                  • AAmount of Work
                                                                                                                                                  • NNo of Respondents
                                                                                                                                                  • PPercentage
                                                                                                                                                  • 11
                                                                                                                                                  • HHighly satisfied
                                                                                                                                                  • 220
                                                                                                                                                  • 220
                                                                                                                                                  • 22
                                                                                                                                                  • SSatisfied
                                                                                                                                                  • 445
                                                                                                                                                  • 445
                                                                                                                                                  • 33
                                                                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                                                                  • 112
                                                                                                                                                  • 112
                                                                                                                                                  • 44
                                                                                                                                                  • DDissatisfied
                                                                                                                                                  • 118
                                                                                                                                                  • 118
                                                                                                                                                  • 55
                                                                                                                                                  • HHighly Dissatisfied
                                                                                                                                                  • 006
                                                                                                                                                  • 006
                                                                                                                                                  • Total
                                                                                                                                                  • 1100
                                                                                                                                                  • 1100
                                                                                                                                                  • SSI No
                                                                                                                                                  • SSatisfaction with Subordinates
                                                                                                                                                  • NNo of Respondents
                                                                                                                                                  • PPercentage
                                                                                                                                                  • 11
                                                                                                                                                  • HHighly satisfied
                                                                                                                                                  • 112
                                                                                                                                                  • 112
                                                                                                                                                  • 22
                                                                                                                                                  • SSatisfied
                                                                                                                                                  • 667
                                                                                                                                                  • 667
                                                                                                                                                  • 23
                                                                                                                                                  • NNeither Satisfied nor Dissatisfied
                                                                                                                                                  • 114
                                                                                                                                                  • 114
                                                                                                                                                  • 4
                                                                                                                                                  • DDissatisfied
                                                                                                                                                  • 007
                                                                                                                                                  • 007
                                                                                                                                                  • 55
                                                                                                                                                  • HHighly Dissatisfied
                                                                                                                                                  • 0 00
                                                                                                                                                  • 000
                                                                                                                                                  • Total
                                                                                                                                                  • 1100
                                                                                                                                                  • 1100
                                                                                                                                                  • SSI No
                                                                                                                                                  • JJob Pressure
                                                                                                                                                  • NNo of Respondents
                                                                                                                                                  • PPercentage
                                                                                                                                                  • 11
                                                                                                                                                  • YYes
                                                                                                                                                  • 772
                                                                                                                                                  • 772
                                                                                                                                                  • 22
                                                                                                                                                  • NNo
                                                                                                                                                  • 228
                                                                                                                                                  • 228
                                                                                                                                                  • TTotal
                                                                                                                                                  • 1100
                                                                                                                                                  • 1100
                                                                                                                                                  • SSI No
                                                                                                                                                  • PPayment Satisfaction
                                                                                                                                                  • NNo of Respondents
                                                                                                                                                  • PPercentage
                                                                                                                                                  • 11
                                                                                                                                                  • YYes
                                                                                                                                                  • 667
                                                                                                                                                  • 667
                                                                                                                                                  • 22
                                                                                                                                                  • NNo
                                                                                                                                                  • 333
                                                                                                                                                  • 333
                                                                                                                                                  • Total
                                                                                                                                                  • 1100
                                                                                                                                                  • 1100
                                                                                                                                                  • SSI No
                                                                                                                                                  • WWillingness to Work
                                                                                                                                                  • NNo of Respondents
                                                                                                                                                  • PPercentage
                                                                                                                                                  • 11
                                                                                                                                                  • YYes
                                                                                                                                                  • 559
                                                                                                                                                  • 559
                                                                                                                                                  • 22
                                                                                                                                                  • NNo
                                                                                                                                                  • 441
                                                                                                                                                  • 441
                                                                                                                                                  • TTotal
                                                                                                                                                  • 100
                                                                                                                                                  • 100
                                                                                                                                                    • MISSION amp VISION
                                                                                                                                                    • Mission
                                                                                                                                                    • Vision
                                                                                                                                                    • Philips Electronics India Limited
                                                                                                                                                      • SSI No
                                                                                                                                                      • WWorking Environment
                                                                                                                                                      • NNo of Respondents
                                                                                                                                                      • PPercentage
                                                                                                                                                      • 11
                                                                                                                                                      • EExcellent
                                                                                                                                                      • 112
                                                                                                                                                      • 112
                                                                                                                                                      • 22
                                                                                                                                                      • GGood
                                                                                                                                                      • 557
                                                                                                                                                      • 557
                                                                                                                                                      • 33
                                                                                                                                                      • FFair
                                                                                                                                                      • 228
                                                                                                                                                      • 228
                                                                                                                                                      • 44
                                                                                                                                                      • PPoor
                                                                                                                                                      • 003
                                                                                                                                                      • 033
                                                                                                                                                      • 55
                                                                                                                                                      • VVery Poor
                                                                                                                                                      • 000
                                                                                                                                                      • 000
                                                                                                                                                      • TTotal
                                                                                                                                                      • 1100
                                                                                                                                                      • 1100
                                                                                                                                                      • SSI No
                                                                                                                                                      • NNon-Monitory Benefits offered to Employees
                                                                                                                                                      • NNo of Respondents
                                                                                                                                                      • PPercentage
                                                                                                                                                      • 11
                                                                                                                                                      • HHighly Satisfied
                                                                                                                                                      • 114
                                                                                                                                                      • 114
                                                                                                                                                      • 22
                                                                                                                                                      • SSatisfied
                                                                                                                                                      • 554
                                                                                                                                                      • 554
                                                                                                                                                      • 33
                                                                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                                                                      • 225
                                                                                                                                                      • 225
                                                                                                                                                      • 44
                                                                                                                                                      • DDissatisfied
                                                                                                                                                      • 005
                                                                                                                                                      • 005
                                                                                                                                                      • 55
                                                                                                                                                      • HHighly Dissatisfied
                                                                                                                                                      • 002
                                                                                                                                                      • 002
                                                                                                                                                      • Total
                                                                                                                                                      • 1100
                                                                                                                                                      • 1100
                                                                                                                                                      • SSI No
                                                                                                                                                      • CCareer Development
                                                                                                                                                      • NNo of Respondents
                                                                                                                                                      • PPercentage
                                                                                                                                                      • HHighly satisfied
                                                                                                                                                      • 112
                                                                                                                                                      • 112
                                                                                                                                                      • SSatisfied
                                                                                                                                                      • 556
                                                                                                                                                      • 556
                                                                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                                                                      • 222
                                                                                                                                                      • 222
                                                                                                                                                      • DDissatisfied
                                                                                                                                                      • 110
                                                                                                                                                      • 110
                                                                                                                                                      • HHighly Dissatisfied
                                                                                                                                                      • 000
                                                                                                                                                      • 000
                                                                                                                                                      • Total
                                                                                                                                                      • 1100
                                                                                                                                                      • 1100
                                                                                                                                                      • SSI No
                                                                                                                                                      • CCo-operation of Workers
                                                                                                                                                      • NNo of Respondents
                                                                                                                                                      • PPercentage
                                                                                                                                                      • 11
                                                                                                                                                      • HHighly satisfied
                                                                                                                                                      • 220
                                                                                                                                                      • 220
                                                                                                                                                      • 22
                                                                                                                                                      • SSatisfied
                                                                                                                                                      • 666
                                                                                                                                                      • 666
                                                                                                                                                      • 33
                                                                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                                                                      • 111
                                                                                                                                                      • 111
                                                                                                                                                      • 44
                                                                                                                                                      • DDissatisfied
                                                                                                                                                      • 003
                                                                                                                                                      • 003
                                                                                                                                                      • 55
                                                                                                                                                      • HHighly Dissatisfied
                                                                                                                                                      • 000
                                                                                                                                                      • 000
                                                                                                                                                      • Total
                                                                                                                                                      • 1100
                                                                                                                                                      • 1100
                                                                                                                                                      • SSI No
                                                                                                                                                      • SSatisfaction with Top Management
                                                                                                                                                      • NNo of Respondents
                                                                                                                                                      • PPercentage
                                                                                                                                                      • 11
                                                                                                                                                      • HHighly satisfied
                                                                                                                                                      • 226
                                                                                                                                                      • 226
                                                                                                                                                      • 22
                                                                                                                                                      • SSatisfied
                                                                                                                                                      • 551
                                                                                                                                                      • 551
                                                                                                                                                      • 33
                                                                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                                                                      • 117
                                                                                                                                                      • 117
                                                                                                                                                      • 44
                                                                                                                                                      • DDissatisfied
                                                                                                                                                      • 006
                                                                                                                                                      • 006
                                                                                                                                                      • 55
                                                                                                                                                      • HHighly dissatisfied
                                                                                                                                                      • 000
                                                                                                                                                      • 000
                                                                                                                                                      • Total
                                                                                                                                                      • 1100
                                                                                                                                                      • 1100
                                                                                                                                                      • SSI No
                                                                                                                                                      • JJob Satisfaction
                                                                                                                                                      • NNo of Respondents
                                                                                                                                                      • PPercentage
                                                                                                                                                      • 11
                                                                                                                                                      • HHighly satisfied
                                                                                                                                                      • 222
                                                                                                                                                      • 222
                                                                                                                                                      • 22
                                                                                                                                                      • SSatisfied
                                                                                                                                                      • 556
                                                                                                                                                      • 556
                                                                                                                                                      • 33
                                                                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                                                                      • 116
                                                                                                                                                      • 116
                                                                                                                                                      • 44
                                                                                                                                                      • DDissatisfied
                                                                                                                                                      • 007
                                                                                                                                                      • 007
                                                                                                                                                      • 55
                                                                                                                                                      • HHighly Dissatisfied
                                                                                                                                                      • 000
                                                                                                                                                      • 000
                                                                                                                                                      • Total
                                                                                                                                                      • 1100
                                                                                                                                                      • 1100
                                                                                                                                                      • SSI No
                                                                                                                                                      • DDevelopment of Skills and Talents
                                                                                                                                                      • NNo of Respondents
                                                                                                                                                      • PPercentage
                                                                                                                                                      • 1 1
                                                                                                                                                      • HHighly Agree
                                                                                                                                                      • 112
                                                                                                                                                      • 112
                                                                                                                                                      • 22
                                                                                                                                                      • AAgree
                                                                                                                                                      • 552
                                                                                                                                                      • 552
                                                                                                                                                      • 33
                                                                                                                                                      • NNeither Agree nor Disagree
                                                                                                                                                      • 228
                                                                                                                                                      • 228
                                                                                                                                                      • 44
                                                                                                                                                      • DDisagree
                                                                                                                                                      • 006
                                                                                                                                                      • 006
                                                                                                                                                      • 55
                                                                                                                                                      • HHighly Disagree
                                                                                                                                                      • 002
                                                                                                                                                      • 002
                                                                                                                                                      • Total
                                                                                                                                                      • 1100
                                                                                                                                                      • 1100
                                                                                                                                                      • SSI No
                                                                                                                                                      • WWelfare Facilities
                                                                                                                                                      • NNo of Respondents
                                                                                                                                                      • PPercentage
                                                                                                                                                      • 11
                                                                                                                                                      • HHighly satisfied
                                                                                                                                                      • 009
                                                                                                                                                      • 909
                                                                                                                                                      • 22
                                                                                                                                                      • SSatisfied
                                                                                                                                                      • 557
                                                                                                                                                      • 557
                                                                                                                                                      • 33
                                                                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                                                                      • 229
                                                                                                                                                      • 229
                                                                                                                                                      • 44
                                                                                                                                                      • DDissatisfied
                                                                                                                                                      • 505
                                                                                                                                                      • 005
                                                                                                                                                      • 55
                                                                                                                                                      • HHighly Dissatisfied
                                                                                                                                                      • 000
                                                                                                                                                      • 000
                                                                                                                                                      • Total
                                                                                                                                                      • 1100
                                                                                                                                                      • 1100
                                                                                                                                                        • SUMMARY
                                                                                                                                                        • RECOMMENDATIONS
                                                                                                                                                        • BIBLIOGRAPHY

                                                                                                                                                    74

                                                                                                                                                    Recognition works

                                                                                                                                                    Neglect can be a poisoned apple Recognition is the elixir that will spark better attitudes and

                                                                                                                                                    performance Jeffrey Pfeffer of Stanford University says The returns from managing people in

                                                                                                                                                    ways that build high commitment typically are on the order of 30 to 50 percent

                                                                                                                                                    Take a hard look in the mirror and ask yourself how you can recognize the fairest of them all

                                                                                                                                                    Learn to recognize your employees for their efforts thank them often and reward their

                                                                                                                                                    achievements You can awaken them from their anger and apathy and they will fall in love with

                                                                                                                                                    their jobs again Chances are you will work together happily ever after

                                                                                                                                                    So there is direct relation with employee satisfaction and their commitment towards the

                                                                                                                                                    organization and it is also clear from the above discussion that only monetary elements are not

                                                                                                                                                    sufficient for employee satisfaction rather other element like employer behavior recognisation

                                                                                                                                                    and other moral value

                                                                                                                                                    75

                                                                                                                                                    RECOMMENDATIONS

                                                                                                                                                    PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                                                                    minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                                                                    will spread over more units thereby decreasing the per unit cost

                                                                                                                                                    PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                                                                    period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                                                                    equal as it will help in improving company liquidity

                                                                                                                                                    PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                                                                    business as it accounts very less as compare to other businesses of Philips

                                                                                                                                                    Another recommendation for Mohali plant is about the HR department that is they

                                                                                                                                                    should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                                                                    up to the profit of the company

                                                                                                                                                    76

                                                                                                                                                    BIBLIOGRAPHY

                                                                                                                                                    1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                                                                    2 Monthly Journals of Philips Electronics India Ltd

                                                                                                                                                    3 Authentic Leadership Medtronic CEO Bill George

                                                                                                                                                    4 wwwindiaphilipscom

                                                                                                                                                    5 wwwwikipediacom

                                                                                                                                                    6 httpwwwemployeecommitmentcom

                                                                                                                                                    7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                                                                    8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                                                                    9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                                                                    77

                                                                                                                                                    Questionnaire

                                                                                                                                                    Name __________________________________________________________

                                                                                                                                                    Age______________________________ Gender _______________________

                                                                                                                                                    Qualification _______________________ Contact No ___________________

                                                                                                                                                    Q1 In which department you are working

                                                                                                                                                    Electrical Production Mechanical Other

                                                                                                                                                    Q2 What is your working experience

                                                                                                                                                    gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                                                                    Q3 How You like the physical Working Environment of the organization

                                                                                                                                                    Excellent Good Fair Poor Very Poor

                                                                                                                                                    Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                                                    Q5 Are you satisfied with your work

                                                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                                                    Q6 Are you satisfied with the career development programe of the company

                                                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                                                    Q7 Is other staff of the organization is co-operative with you

                                                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                                                    Q8 Are you satisfied with top level management

                                                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                                                    78

                                                                                                                                                    Q9 Are you satisfied with your subordinates

                                                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                                                    Q10 Are you satisfied with the nature of the Job

                                                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                                                    Q11 Do you have any Job Pressure in work

                                                                                                                                                    Yes No

                                                                                                                                                    Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                                                    Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                                                    Q14 Are you satisfied towards your salary

                                                                                                                                                    Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                    Highly Dissatisfied Dissatisfied

                                                                                                                                                    Q15 Are you committed towards the organisation

                                                                                                                                                    Yes No

                                                                                                                                                    Signature

                                                                                                                                                    • SSI No
                                                                                                                                                    • DDepartment
                                                                                                                                                    • NNo of Respondents
                                                                                                                                                    • PPercentage
                                                                                                                                                    • 11
                                                                                                                                                    • MMechanical
                                                                                                                                                    • 330
                                                                                                                                                    • 330
                                                                                                                                                    • 22
                                                                                                                                                    • EElectrical
                                                                                                                                                    • 225
                                                                                                                                                    • 225
                                                                                                                                                    • 33
                                                                                                                                                    • PProduction
                                                                                                                                                    • 335
                                                                                                                                                    • 335
                                                                                                                                                    • 44
                                                                                                                                                    • OOthers
                                                                                                                                                    • 110
                                                                                                                                                    • 110
                                                                                                                                                    • TTotal
                                                                                                                                                    • 1100
                                                                                                                                                    • 1100
                                                                                                                                                    • SSI No
                                                                                                                                                    • WWork Experience
                                                                                                                                                    • NNo of Respondents
                                                                                                                                                    • PPercentage
                                                                                                                                                    • 11
                                                                                                                                                    • BBelow 2 years
                                                                                                                                                    • 133
                                                                                                                                                    • 113
                                                                                                                                                    • 22
                                                                                                                                                    • 2 2ndash 4 years
                                                                                                                                                    • 330
                                                                                                                                                    • 330
                                                                                                                                                    • 33
                                                                                                                                                    • 4 4ndash 6 years
                                                                                                                                                    • 334
                                                                                                                                                    • 334
                                                                                                                                                    • 44
                                                                                                                                                    • AAbove 6 years
                                                                                                                                                    • 223
                                                                                                                                                    • 223
                                                                                                                                                    • Total
                                                                                                                                                    • 1100
                                                                                                                                                    • 1100
                                                                                                                                                    • SSI No
                                                                                                                                                    • AAmount of Work
                                                                                                                                                    • NNo of Respondents
                                                                                                                                                    • PPercentage
                                                                                                                                                    • 11
                                                                                                                                                    • HHighly satisfied
                                                                                                                                                    • 220
                                                                                                                                                    • 220
                                                                                                                                                    • 22
                                                                                                                                                    • SSatisfied
                                                                                                                                                    • 445
                                                                                                                                                    • 445
                                                                                                                                                    • 33
                                                                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                                                                    • 112
                                                                                                                                                    • 112
                                                                                                                                                    • 44
                                                                                                                                                    • DDissatisfied
                                                                                                                                                    • 118
                                                                                                                                                    • 118
                                                                                                                                                    • 55
                                                                                                                                                    • HHighly Dissatisfied
                                                                                                                                                    • 006
                                                                                                                                                    • 006
                                                                                                                                                    • Total
                                                                                                                                                    • 1100
                                                                                                                                                    • 1100
                                                                                                                                                    • SSI No
                                                                                                                                                    • SSatisfaction with Subordinates
                                                                                                                                                    • NNo of Respondents
                                                                                                                                                    • PPercentage
                                                                                                                                                    • 11
                                                                                                                                                    • HHighly satisfied
                                                                                                                                                    • 112
                                                                                                                                                    • 112
                                                                                                                                                    • 22
                                                                                                                                                    • SSatisfied
                                                                                                                                                    • 667
                                                                                                                                                    • 667
                                                                                                                                                    • 23
                                                                                                                                                    • NNeither Satisfied nor Dissatisfied
                                                                                                                                                    • 114
                                                                                                                                                    • 114
                                                                                                                                                    • 4
                                                                                                                                                    • DDissatisfied
                                                                                                                                                    • 007
                                                                                                                                                    • 007
                                                                                                                                                    • 55
                                                                                                                                                    • HHighly Dissatisfied
                                                                                                                                                    • 0 00
                                                                                                                                                    • 000
                                                                                                                                                    • Total
                                                                                                                                                    • 1100
                                                                                                                                                    • 1100
                                                                                                                                                    • SSI No
                                                                                                                                                    • JJob Pressure
                                                                                                                                                    • NNo of Respondents
                                                                                                                                                    • PPercentage
                                                                                                                                                    • 11
                                                                                                                                                    • YYes
                                                                                                                                                    • 772
                                                                                                                                                    • 772
                                                                                                                                                    • 22
                                                                                                                                                    • NNo
                                                                                                                                                    • 228
                                                                                                                                                    • 228
                                                                                                                                                    • TTotal
                                                                                                                                                    • 1100
                                                                                                                                                    • 1100
                                                                                                                                                    • SSI No
                                                                                                                                                    • PPayment Satisfaction
                                                                                                                                                    • NNo of Respondents
                                                                                                                                                    • PPercentage
                                                                                                                                                    • 11
                                                                                                                                                    • YYes
                                                                                                                                                    • 667
                                                                                                                                                    • 667
                                                                                                                                                    • 22
                                                                                                                                                    • NNo
                                                                                                                                                    • 333
                                                                                                                                                    • 333
                                                                                                                                                    • Total
                                                                                                                                                    • 1100
                                                                                                                                                    • 1100
                                                                                                                                                    • SSI No
                                                                                                                                                    • WWillingness to Work
                                                                                                                                                    • NNo of Respondents
                                                                                                                                                    • PPercentage
                                                                                                                                                    • 11
                                                                                                                                                    • YYes
                                                                                                                                                    • 559
                                                                                                                                                    • 559
                                                                                                                                                    • 22
                                                                                                                                                    • NNo
                                                                                                                                                    • 441
                                                                                                                                                    • 441
                                                                                                                                                    • TTotal
                                                                                                                                                    • 100
                                                                                                                                                    • 100
                                                                                                                                                      • MISSION amp VISION
                                                                                                                                                      • Mission
                                                                                                                                                      • Vision
                                                                                                                                                      • Philips Electronics India Limited
                                                                                                                                                        • SSI No
                                                                                                                                                        • WWorking Environment
                                                                                                                                                        • NNo of Respondents
                                                                                                                                                        • PPercentage
                                                                                                                                                        • 11
                                                                                                                                                        • EExcellent
                                                                                                                                                        • 112
                                                                                                                                                        • 112
                                                                                                                                                        • 22
                                                                                                                                                        • GGood
                                                                                                                                                        • 557
                                                                                                                                                        • 557
                                                                                                                                                        • 33
                                                                                                                                                        • FFair
                                                                                                                                                        • 228
                                                                                                                                                        • 228
                                                                                                                                                        • 44
                                                                                                                                                        • PPoor
                                                                                                                                                        • 003
                                                                                                                                                        • 033
                                                                                                                                                        • 55
                                                                                                                                                        • VVery Poor
                                                                                                                                                        • 000
                                                                                                                                                        • 000
                                                                                                                                                        • TTotal
                                                                                                                                                        • 1100
                                                                                                                                                        • 1100
                                                                                                                                                        • SSI No
                                                                                                                                                        • NNon-Monitory Benefits offered to Employees
                                                                                                                                                        • NNo of Respondents
                                                                                                                                                        • PPercentage
                                                                                                                                                        • 11
                                                                                                                                                        • HHighly Satisfied
                                                                                                                                                        • 114
                                                                                                                                                        • 114
                                                                                                                                                        • 22
                                                                                                                                                        • SSatisfied
                                                                                                                                                        • 554
                                                                                                                                                        • 554
                                                                                                                                                        • 33
                                                                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                                                                        • 225
                                                                                                                                                        • 225
                                                                                                                                                        • 44
                                                                                                                                                        • DDissatisfied
                                                                                                                                                        • 005
                                                                                                                                                        • 005
                                                                                                                                                        • 55
                                                                                                                                                        • HHighly Dissatisfied
                                                                                                                                                        • 002
                                                                                                                                                        • 002
                                                                                                                                                        • Total
                                                                                                                                                        • 1100
                                                                                                                                                        • 1100
                                                                                                                                                        • SSI No
                                                                                                                                                        • CCareer Development
                                                                                                                                                        • NNo of Respondents
                                                                                                                                                        • PPercentage
                                                                                                                                                        • HHighly satisfied
                                                                                                                                                        • 112
                                                                                                                                                        • 112
                                                                                                                                                        • SSatisfied
                                                                                                                                                        • 556
                                                                                                                                                        • 556
                                                                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                                                                        • 222
                                                                                                                                                        • 222
                                                                                                                                                        • DDissatisfied
                                                                                                                                                        • 110
                                                                                                                                                        • 110
                                                                                                                                                        • HHighly Dissatisfied
                                                                                                                                                        • 000
                                                                                                                                                        • 000
                                                                                                                                                        • Total
                                                                                                                                                        • 1100
                                                                                                                                                        • 1100
                                                                                                                                                        • SSI No
                                                                                                                                                        • CCo-operation of Workers
                                                                                                                                                        • NNo of Respondents
                                                                                                                                                        • PPercentage
                                                                                                                                                        • 11
                                                                                                                                                        • HHighly satisfied
                                                                                                                                                        • 220
                                                                                                                                                        • 220
                                                                                                                                                        • 22
                                                                                                                                                        • SSatisfied
                                                                                                                                                        • 666
                                                                                                                                                        • 666
                                                                                                                                                        • 33
                                                                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                                                                        • 111
                                                                                                                                                        • 111
                                                                                                                                                        • 44
                                                                                                                                                        • DDissatisfied
                                                                                                                                                        • 003
                                                                                                                                                        • 003
                                                                                                                                                        • 55
                                                                                                                                                        • HHighly Dissatisfied
                                                                                                                                                        • 000
                                                                                                                                                        • 000
                                                                                                                                                        • Total
                                                                                                                                                        • 1100
                                                                                                                                                        • 1100
                                                                                                                                                        • SSI No
                                                                                                                                                        • SSatisfaction with Top Management
                                                                                                                                                        • NNo of Respondents
                                                                                                                                                        • PPercentage
                                                                                                                                                        • 11
                                                                                                                                                        • HHighly satisfied
                                                                                                                                                        • 226
                                                                                                                                                        • 226
                                                                                                                                                        • 22
                                                                                                                                                        • SSatisfied
                                                                                                                                                        • 551
                                                                                                                                                        • 551
                                                                                                                                                        • 33
                                                                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                                                                        • 117
                                                                                                                                                        • 117
                                                                                                                                                        • 44
                                                                                                                                                        • DDissatisfied
                                                                                                                                                        • 006
                                                                                                                                                        • 006
                                                                                                                                                        • 55
                                                                                                                                                        • HHighly dissatisfied
                                                                                                                                                        • 000
                                                                                                                                                        • 000
                                                                                                                                                        • Total
                                                                                                                                                        • 1100
                                                                                                                                                        • 1100
                                                                                                                                                        • SSI No
                                                                                                                                                        • JJob Satisfaction
                                                                                                                                                        • NNo of Respondents
                                                                                                                                                        • PPercentage
                                                                                                                                                        • 11
                                                                                                                                                        • HHighly satisfied
                                                                                                                                                        • 222
                                                                                                                                                        • 222
                                                                                                                                                        • 22
                                                                                                                                                        • SSatisfied
                                                                                                                                                        • 556
                                                                                                                                                        • 556
                                                                                                                                                        • 33
                                                                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                                                                        • 116
                                                                                                                                                        • 116
                                                                                                                                                        • 44
                                                                                                                                                        • DDissatisfied
                                                                                                                                                        • 007
                                                                                                                                                        • 007
                                                                                                                                                        • 55
                                                                                                                                                        • HHighly Dissatisfied
                                                                                                                                                        • 000
                                                                                                                                                        • 000
                                                                                                                                                        • Total
                                                                                                                                                        • 1100
                                                                                                                                                        • 1100
                                                                                                                                                        • SSI No
                                                                                                                                                        • DDevelopment of Skills and Talents
                                                                                                                                                        • NNo of Respondents
                                                                                                                                                        • PPercentage
                                                                                                                                                        • 1 1
                                                                                                                                                        • HHighly Agree
                                                                                                                                                        • 112
                                                                                                                                                        • 112
                                                                                                                                                        • 22
                                                                                                                                                        • AAgree
                                                                                                                                                        • 552
                                                                                                                                                        • 552
                                                                                                                                                        • 33
                                                                                                                                                        • NNeither Agree nor Disagree
                                                                                                                                                        • 228
                                                                                                                                                        • 228
                                                                                                                                                        • 44
                                                                                                                                                        • DDisagree
                                                                                                                                                        • 006
                                                                                                                                                        • 006
                                                                                                                                                        • 55
                                                                                                                                                        • HHighly Disagree
                                                                                                                                                        • 002
                                                                                                                                                        • 002
                                                                                                                                                        • Total
                                                                                                                                                        • 1100
                                                                                                                                                        • 1100
                                                                                                                                                        • SSI No
                                                                                                                                                        • WWelfare Facilities
                                                                                                                                                        • NNo of Respondents
                                                                                                                                                        • PPercentage
                                                                                                                                                        • 11
                                                                                                                                                        • HHighly satisfied
                                                                                                                                                        • 009
                                                                                                                                                        • 909
                                                                                                                                                        • 22
                                                                                                                                                        • SSatisfied
                                                                                                                                                        • 557
                                                                                                                                                        • 557
                                                                                                                                                        • 33
                                                                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                                                                        • 229
                                                                                                                                                        • 229
                                                                                                                                                        • 44
                                                                                                                                                        • DDissatisfied
                                                                                                                                                        • 505
                                                                                                                                                        • 005
                                                                                                                                                        • 55
                                                                                                                                                        • HHighly Dissatisfied
                                                                                                                                                        • 000
                                                                                                                                                        • 000
                                                                                                                                                        • Total
                                                                                                                                                        • 1100
                                                                                                                                                        • 1100
                                                                                                                                                          • SUMMARY
                                                                                                                                                          • RECOMMENDATIONS
                                                                                                                                                          • BIBLIOGRAPHY

                                                                                                                                                      75

                                                                                                                                                      RECOMMENDATIONS

                                                                                                                                                      PHILIPS should increase its capacity utilization It should work at full capacity to

                                                                                                                                                      minimize its cost of production With this increase in capacity utilization the total cost

                                                                                                                                                      will spread over more units thereby decreasing the per unit cost

                                                                                                                                                      PHILIPS should decrease the credit facilities provided to its consumers The payback

                                                                                                                                                      period is quite high in case of debtors as compared to creditors it should be more or less

                                                                                                                                                      equal as it will help in improving company liquidity

                                                                                                                                                      PHILIPS should focus more on the consumer lifestyle goods in India parallel to its other

                                                                                                                                                      business as it accounts very less as compare to other businesses of Philips

                                                                                                                                                      Another recommendation for Mohali plant is about the HR department that is they

                                                                                                                                                      should appoint permanent and skilled workers as against casual workers which generally add

                                                                                                                                                      up to the profit of the company

                                                                                                                                                      76

                                                                                                                                                      BIBLIOGRAPHY

                                                                                                                                                      1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                                                                      2 Monthly Journals of Philips Electronics India Ltd

                                                                                                                                                      3 Authentic Leadership Medtronic CEO Bill George

                                                                                                                                                      4 wwwindiaphilipscom

                                                                                                                                                      5 wwwwikipediacom

                                                                                                                                                      6 httpwwwemployeecommitmentcom

                                                                                                                                                      7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                                                                      8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                                                                      9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                                                                      77

                                                                                                                                                      Questionnaire

                                                                                                                                                      Name __________________________________________________________

                                                                                                                                                      Age______________________________ Gender _______________________

                                                                                                                                                      Qualification _______________________ Contact No ___________________

                                                                                                                                                      Q1 In which department you are working

                                                                                                                                                      Electrical Production Mechanical Other

                                                                                                                                                      Q2 What is your working experience

                                                                                                                                                      gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                                                                      Q3 How You like the physical Working Environment of the organization

                                                                                                                                                      Excellent Good Fair Poor Very Poor

                                                                                                                                                      Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                                                      Q5 Are you satisfied with your work

                                                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                                                      Q6 Are you satisfied with the career development programe of the company

                                                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                                                      Q7 Is other staff of the organization is co-operative with you

                                                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                                                      Q8 Are you satisfied with top level management

                                                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                                                      78

                                                                                                                                                      Q9 Are you satisfied with your subordinates

                                                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                                                      Q10 Are you satisfied with the nature of the Job

                                                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                                                      Q11 Do you have any Job Pressure in work

                                                                                                                                                      Yes No

                                                                                                                                                      Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                                                      Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                                                      Q14 Are you satisfied towards your salary

                                                                                                                                                      Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                      Highly Dissatisfied Dissatisfied

                                                                                                                                                      Q15 Are you committed towards the organisation

                                                                                                                                                      Yes No

                                                                                                                                                      Signature

                                                                                                                                                      • SSI No
                                                                                                                                                      • DDepartment
                                                                                                                                                      • NNo of Respondents
                                                                                                                                                      • PPercentage
                                                                                                                                                      • 11
                                                                                                                                                      • MMechanical
                                                                                                                                                      • 330
                                                                                                                                                      • 330
                                                                                                                                                      • 22
                                                                                                                                                      • EElectrical
                                                                                                                                                      • 225
                                                                                                                                                      • 225
                                                                                                                                                      • 33
                                                                                                                                                      • PProduction
                                                                                                                                                      • 335
                                                                                                                                                      • 335
                                                                                                                                                      • 44
                                                                                                                                                      • OOthers
                                                                                                                                                      • 110
                                                                                                                                                      • 110
                                                                                                                                                      • TTotal
                                                                                                                                                      • 1100
                                                                                                                                                      • 1100
                                                                                                                                                      • SSI No
                                                                                                                                                      • WWork Experience
                                                                                                                                                      • NNo of Respondents
                                                                                                                                                      • PPercentage
                                                                                                                                                      • 11
                                                                                                                                                      • BBelow 2 years
                                                                                                                                                      • 133
                                                                                                                                                      • 113
                                                                                                                                                      • 22
                                                                                                                                                      • 2 2ndash 4 years
                                                                                                                                                      • 330
                                                                                                                                                      • 330
                                                                                                                                                      • 33
                                                                                                                                                      • 4 4ndash 6 years
                                                                                                                                                      • 334
                                                                                                                                                      • 334
                                                                                                                                                      • 44
                                                                                                                                                      • AAbove 6 years
                                                                                                                                                      • 223
                                                                                                                                                      • 223
                                                                                                                                                      • Total
                                                                                                                                                      • 1100
                                                                                                                                                      • 1100
                                                                                                                                                      • SSI No
                                                                                                                                                      • AAmount of Work
                                                                                                                                                      • NNo of Respondents
                                                                                                                                                      • PPercentage
                                                                                                                                                      • 11
                                                                                                                                                      • HHighly satisfied
                                                                                                                                                      • 220
                                                                                                                                                      • 220
                                                                                                                                                      • 22
                                                                                                                                                      • SSatisfied
                                                                                                                                                      • 445
                                                                                                                                                      • 445
                                                                                                                                                      • 33
                                                                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                                                                      • 112
                                                                                                                                                      • 112
                                                                                                                                                      • 44
                                                                                                                                                      • DDissatisfied
                                                                                                                                                      • 118
                                                                                                                                                      • 118
                                                                                                                                                      • 55
                                                                                                                                                      • HHighly Dissatisfied
                                                                                                                                                      • 006
                                                                                                                                                      • 006
                                                                                                                                                      • Total
                                                                                                                                                      • 1100
                                                                                                                                                      • 1100
                                                                                                                                                      • SSI No
                                                                                                                                                      • SSatisfaction with Subordinates
                                                                                                                                                      • NNo of Respondents
                                                                                                                                                      • PPercentage
                                                                                                                                                      • 11
                                                                                                                                                      • HHighly satisfied
                                                                                                                                                      • 112
                                                                                                                                                      • 112
                                                                                                                                                      • 22
                                                                                                                                                      • SSatisfied
                                                                                                                                                      • 667
                                                                                                                                                      • 667
                                                                                                                                                      • 23
                                                                                                                                                      • NNeither Satisfied nor Dissatisfied
                                                                                                                                                      • 114
                                                                                                                                                      • 114
                                                                                                                                                      • 4
                                                                                                                                                      • DDissatisfied
                                                                                                                                                      • 007
                                                                                                                                                      • 007
                                                                                                                                                      • 55
                                                                                                                                                      • HHighly Dissatisfied
                                                                                                                                                      • 0 00
                                                                                                                                                      • 000
                                                                                                                                                      • Total
                                                                                                                                                      • 1100
                                                                                                                                                      • 1100
                                                                                                                                                      • SSI No
                                                                                                                                                      • JJob Pressure
                                                                                                                                                      • NNo of Respondents
                                                                                                                                                      • PPercentage
                                                                                                                                                      • 11
                                                                                                                                                      • YYes
                                                                                                                                                      • 772
                                                                                                                                                      • 772
                                                                                                                                                      • 22
                                                                                                                                                      • NNo
                                                                                                                                                      • 228
                                                                                                                                                      • 228
                                                                                                                                                      • TTotal
                                                                                                                                                      • 1100
                                                                                                                                                      • 1100
                                                                                                                                                      • SSI No
                                                                                                                                                      • PPayment Satisfaction
                                                                                                                                                      • NNo of Respondents
                                                                                                                                                      • PPercentage
                                                                                                                                                      • 11
                                                                                                                                                      • YYes
                                                                                                                                                      • 667
                                                                                                                                                      • 667
                                                                                                                                                      • 22
                                                                                                                                                      • NNo
                                                                                                                                                      • 333
                                                                                                                                                      • 333
                                                                                                                                                      • Total
                                                                                                                                                      • 1100
                                                                                                                                                      • 1100
                                                                                                                                                      • SSI No
                                                                                                                                                      • WWillingness to Work
                                                                                                                                                      • NNo of Respondents
                                                                                                                                                      • PPercentage
                                                                                                                                                      • 11
                                                                                                                                                      • YYes
                                                                                                                                                      • 559
                                                                                                                                                      • 559
                                                                                                                                                      • 22
                                                                                                                                                      • NNo
                                                                                                                                                      • 441
                                                                                                                                                      • 441
                                                                                                                                                      • TTotal
                                                                                                                                                      • 100
                                                                                                                                                      • 100
                                                                                                                                                        • MISSION amp VISION
                                                                                                                                                        • Mission
                                                                                                                                                        • Vision
                                                                                                                                                        • Philips Electronics India Limited
                                                                                                                                                          • SSI No
                                                                                                                                                          • WWorking Environment
                                                                                                                                                          • NNo of Respondents
                                                                                                                                                          • PPercentage
                                                                                                                                                          • 11
                                                                                                                                                          • EExcellent
                                                                                                                                                          • 112
                                                                                                                                                          • 112
                                                                                                                                                          • 22
                                                                                                                                                          • GGood
                                                                                                                                                          • 557
                                                                                                                                                          • 557
                                                                                                                                                          • 33
                                                                                                                                                          • FFair
                                                                                                                                                          • 228
                                                                                                                                                          • 228
                                                                                                                                                          • 44
                                                                                                                                                          • PPoor
                                                                                                                                                          • 003
                                                                                                                                                          • 033
                                                                                                                                                          • 55
                                                                                                                                                          • VVery Poor
                                                                                                                                                          • 000
                                                                                                                                                          • 000
                                                                                                                                                          • TTotal
                                                                                                                                                          • 1100
                                                                                                                                                          • 1100
                                                                                                                                                          • SSI No
                                                                                                                                                          • NNon-Monitory Benefits offered to Employees
                                                                                                                                                          • NNo of Respondents
                                                                                                                                                          • PPercentage
                                                                                                                                                          • 11
                                                                                                                                                          • HHighly Satisfied
                                                                                                                                                          • 114
                                                                                                                                                          • 114
                                                                                                                                                          • 22
                                                                                                                                                          • SSatisfied
                                                                                                                                                          • 554
                                                                                                                                                          • 554
                                                                                                                                                          • 33
                                                                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                                                                          • 225
                                                                                                                                                          • 225
                                                                                                                                                          • 44
                                                                                                                                                          • DDissatisfied
                                                                                                                                                          • 005
                                                                                                                                                          • 005
                                                                                                                                                          • 55
                                                                                                                                                          • HHighly Dissatisfied
                                                                                                                                                          • 002
                                                                                                                                                          • 002
                                                                                                                                                          • Total
                                                                                                                                                          • 1100
                                                                                                                                                          • 1100
                                                                                                                                                          • SSI No
                                                                                                                                                          • CCareer Development
                                                                                                                                                          • NNo of Respondents
                                                                                                                                                          • PPercentage
                                                                                                                                                          • HHighly satisfied
                                                                                                                                                          • 112
                                                                                                                                                          • 112
                                                                                                                                                          • SSatisfied
                                                                                                                                                          • 556
                                                                                                                                                          • 556
                                                                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                                                                          • 222
                                                                                                                                                          • 222
                                                                                                                                                          • DDissatisfied
                                                                                                                                                          • 110
                                                                                                                                                          • 110
                                                                                                                                                          • HHighly Dissatisfied
                                                                                                                                                          • 000
                                                                                                                                                          • 000
                                                                                                                                                          • Total
                                                                                                                                                          • 1100
                                                                                                                                                          • 1100
                                                                                                                                                          • SSI No
                                                                                                                                                          • CCo-operation of Workers
                                                                                                                                                          • NNo of Respondents
                                                                                                                                                          • PPercentage
                                                                                                                                                          • 11
                                                                                                                                                          • HHighly satisfied
                                                                                                                                                          • 220
                                                                                                                                                          • 220
                                                                                                                                                          • 22
                                                                                                                                                          • SSatisfied
                                                                                                                                                          • 666
                                                                                                                                                          • 666
                                                                                                                                                          • 33
                                                                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                                                                          • 111
                                                                                                                                                          • 111
                                                                                                                                                          • 44
                                                                                                                                                          • DDissatisfied
                                                                                                                                                          • 003
                                                                                                                                                          • 003
                                                                                                                                                          • 55
                                                                                                                                                          • HHighly Dissatisfied
                                                                                                                                                          • 000
                                                                                                                                                          • 000
                                                                                                                                                          • Total
                                                                                                                                                          • 1100
                                                                                                                                                          • 1100
                                                                                                                                                          • SSI No
                                                                                                                                                          • SSatisfaction with Top Management
                                                                                                                                                          • NNo of Respondents
                                                                                                                                                          • PPercentage
                                                                                                                                                          • 11
                                                                                                                                                          • HHighly satisfied
                                                                                                                                                          • 226
                                                                                                                                                          • 226
                                                                                                                                                          • 22
                                                                                                                                                          • SSatisfied
                                                                                                                                                          • 551
                                                                                                                                                          • 551
                                                                                                                                                          • 33
                                                                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                                                                          • 117
                                                                                                                                                          • 117
                                                                                                                                                          • 44
                                                                                                                                                          • DDissatisfied
                                                                                                                                                          • 006
                                                                                                                                                          • 006
                                                                                                                                                          • 55
                                                                                                                                                          • HHighly dissatisfied
                                                                                                                                                          • 000
                                                                                                                                                          • 000
                                                                                                                                                          • Total
                                                                                                                                                          • 1100
                                                                                                                                                          • 1100
                                                                                                                                                          • SSI No
                                                                                                                                                          • JJob Satisfaction
                                                                                                                                                          • NNo of Respondents
                                                                                                                                                          • PPercentage
                                                                                                                                                          • 11
                                                                                                                                                          • HHighly satisfied
                                                                                                                                                          • 222
                                                                                                                                                          • 222
                                                                                                                                                          • 22
                                                                                                                                                          • SSatisfied
                                                                                                                                                          • 556
                                                                                                                                                          • 556
                                                                                                                                                          • 33
                                                                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                                                                          • 116
                                                                                                                                                          • 116
                                                                                                                                                          • 44
                                                                                                                                                          • DDissatisfied
                                                                                                                                                          • 007
                                                                                                                                                          • 007
                                                                                                                                                          • 55
                                                                                                                                                          • HHighly Dissatisfied
                                                                                                                                                          • 000
                                                                                                                                                          • 000
                                                                                                                                                          • Total
                                                                                                                                                          • 1100
                                                                                                                                                          • 1100
                                                                                                                                                          • SSI No
                                                                                                                                                          • DDevelopment of Skills and Talents
                                                                                                                                                          • NNo of Respondents
                                                                                                                                                          • PPercentage
                                                                                                                                                          • 1 1
                                                                                                                                                          • HHighly Agree
                                                                                                                                                          • 112
                                                                                                                                                          • 112
                                                                                                                                                          • 22
                                                                                                                                                          • AAgree
                                                                                                                                                          • 552
                                                                                                                                                          • 552
                                                                                                                                                          • 33
                                                                                                                                                          • NNeither Agree nor Disagree
                                                                                                                                                          • 228
                                                                                                                                                          • 228
                                                                                                                                                          • 44
                                                                                                                                                          • DDisagree
                                                                                                                                                          • 006
                                                                                                                                                          • 006
                                                                                                                                                          • 55
                                                                                                                                                          • HHighly Disagree
                                                                                                                                                          • 002
                                                                                                                                                          • 002
                                                                                                                                                          • Total
                                                                                                                                                          • 1100
                                                                                                                                                          • 1100
                                                                                                                                                          • SSI No
                                                                                                                                                          • WWelfare Facilities
                                                                                                                                                          • NNo of Respondents
                                                                                                                                                          • PPercentage
                                                                                                                                                          • 11
                                                                                                                                                          • HHighly satisfied
                                                                                                                                                          • 009
                                                                                                                                                          • 909
                                                                                                                                                          • 22
                                                                                                                                                          • SSatisfied
                                                                                                                                                          • 557
                                                                                                                                                          • 557
                                                                                                                                                          • 33
                                                                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                                                                          • 229
                                                                                                                                                          • 229
                                                                                                                                                          • 44
                                                                                                                                                          • DDissatisfied
                                                                                                                                                          • 505
                                                                                                                                                          • 005
                                                                                                                                                          • 55
                                                                                                                                                          • HHighly Dissatisfied
                                                                                                                                                          • 000
                                                                                                                                                          • 000
                                                                                                                                                          • Total
                                                                                                                                                          • 1100
                                                                                                                                                          • 1100
                                                                                                                                                            • SUMMARY
                                                                                                                                                            • RECOMMENDATIONS
                                                                                                                                                            • BIBLIOGRAPHY

                                                                                                                                                        76

                                                                                                                                                        BIBLIOGRAPHY

                                                                                                                                                        1 Values-Based Leadership Rebuilding Employee Commitment Performance and Productivity ( Thomas D Kuczmarski)

                                                                                                                                                        2 Monthly Journals of Philips Electronics India Ltd

                                                                                                                                                        3 Authentic Leadership Medtronic CEO Bill George

                                                                                                                                                        4 wwwindiaphilipscom

                                                                                                                                                        5 wwwwikipediacom

                                                                                                                                                        6 httpwwwemployeecommitmentcom

                                                                                                                                                        7 One Foot Out The Door How to Combat The Psychological Recession Thatrsquos Alienating Employees And Hurting American Business Judith Bardwick

                                                                                                                                                        8 Employee Commitment A Leader Ship Guide Joe Folkman

                                                                                                                                                        9 Harvard University Factors that Impact Employee Well Being Commitment and Productivity -An Article

                                                                                                                                                        77

                                                                                                                                                        Questionnaire

                                                                                                                                                        Name __________________________________________________________

                                                                                                                                                        Age______________________________ Gender _______________________

                                                                                                                                                        Qualification _______________________ Contact No ___________________

                                                                                                                                                        Q1 In which department you are working

                                                                                                                                                        Electrical Production Mechanical Other

                                                                                                                                                        Q2 What is your working experience

                                                                                                                                                        gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                                                                        Q3 How You like the physical Working Environment of the organization

                                                                                                                                                        Excellent Good Fair Poor Very Poor

                                                                                                                                                        Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                                                        Q5 Are you satisfied with your work

                                                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                                                        Q6 Are you satisfied with the career development programe of the company

                                                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                                                        Q7 Is other staff of the organization is co-operative with you

                                                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                                                        Q8 Are you satisfied with top level management

                                                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                                                        78

                                                                                                                                                        Q9 Are you satisfied with your subordinates

                                                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                                                        Q10 Are you satisfied with the nature of the Job

                                                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                                                        Q11 Do you have any Job Pressure in work

                                                                                                                                                        Yes No

                                                                                                                                                        Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                                                        Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                                                        Q14 Are you satisfied towards your salary

                                                                                                                                                        Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                        Highly Dissatisfied Dissatisfied

                                                                                                                                                        Q15 Are you committed towards the organisation

                                                                                                                                                        Yes No

                                                                                                                                                        Signature

                                                                                                                                                        • SSI No
                                                                                                                                                        • DDepartment
                                                                                                                                                        • NNo of Respondents
                                                                                                                                                        • PPercentage
                                                                                                                                                        • 11
                                                                                                                                                        • MMechanical
                                                                                                                                                        • 330
                                                                                                                                                        • 330
                                                                                                                                                        • 22
                                                                                                                                                        • EElectrical
                                                                                                                                                        • 225
                                                                                                                                                        • 225
                                                                                                                                                        • 33
                                                                                                                                                        • PProduction
                                                                                                                                                        • 335
                                                                                                                                                        • 335
                                                                                                                                                        • 44
                                                                                                                                                        • OOthers
                                                                                                                                                        • 110
                                                                                                                                                        • 110
                                                                                                                                                        • TTotal
                                                                                                                                                        • 1100
                                                                                                                                                        • 1100
                                                                                                                                                        • SSI No
                                                                                                                                                        • WWork Experience
                                                                                                                                                        • NNo of Respondents
                                                                                                                                                        • PPercentage
                                                                                                                                                        • 11
                                                                                                                                                        • BBelow 2 years
                                                                                                                                                        • 133
                                                                                                                                                        • 113
                                                                                                                                                        • 22
                                                                                                                                                        • 2 2ndash 4 years
                                                                                                                                                        • 330
                                                                                                                                                        • 330
                                                                                                                                                        • 33
                                                                                                                                                        • 4 4ndash 6 years
                                                                                                                                                        • 334
                                                                                                                                                        • 334
                                                                                                                                                        • 44
                                                                                                                                                        • AAbove 6 years
                                                                                                                                                        • 223
                                                                                                                                                        • 223
                                                                                                                                                        • Total
                                                                                                                                                        • 1100
                                                                                                                                                        • 1100
                                                                                                                                                        • SSI No
                                                                                                                                                        • AAmount of Work
                                                                                                                                                        • NNo of Respondents
                                                                                                                                                        • PPercentage
                                                                                                                                                        • 11
                                                                                                                                                        • HHighly satisfied
                                                                                                                                                        • 220
                                                                                                                                                        • 220
                                                                                                                                                        • 22
                                                                                                                                                        • SSatisfied
                                                                                                                                                        • 445
                                                                                                                                                        • 445
                                                                                                                                                        • 33
                                                                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                                                                        • 112
                                                                                                                                                        • 112
                                                                                                                                                        • 44
                                                                                                                                                        • DDissatisfied
                                                                                                                                                        • 118
                                                                                                                                                        • 118
                                                                                                                                                        • 55
                                                                                                                                                        • HHighly Dissatisfied
                                                                                                                                                        • 006
                                                                                                                                                        • 006
                                                                                                                                                        • Total
                                                                                                                                                        • 1100
                                                                                                                                                        • 1100
                                                                                                                                                        • SSI No
                                                                                                                                                        • SSatisfaction with Subordinates
                                                                                                                                                        • NNo of Respondents
                                                                                                                                                        • PPercentage
                                                                                                                                                        • 11
                                                                                                                                                        • HHighly satisfied
                                                                                                                                                        • 112
                                                                                                                                                        • 112
                                                                                                                                                        • 22
                                                                                                                                                        • SSatisfied
                                                                                                                                                        • 667
                                                                                                                                                        • 667
                                                                                                                                                        • 23
                                                                                                                                                        • NNeither Satisfied nor Dissatisfied
                                                                                                                                                        • 114
                                                                                                                                                        • 114
                                                                                                                                                        • 4
                                                                                                                                                        • DDissatisfied
                                                                                                                                                        • 007
                                                                                                                                                        • 007
                                                                                                                                                        • 55
                                                                                                                                                        • HHighly Dissatisfied
                                                                                                                                                        • 0 00
                                                                                                                                                        • 000
                                                                                                                                                        • Total
                                                                                                                                                        • 1100
                                                                                                                                                        • 1100
                                                                                                                                                        • SSI No
                                                                                                                                                        • JJob Pressure
                                                                                                                                                        • NNo of Respondents
                                                                                                                                                        • PPercentage
                                                                                                                                                        • 11
                                                                                                                                                        • YYes
                                                                                                                                                        • 772
                                                                                                                                                        • 772
                                                                                                                                                        • 22
                                                                                                                                                        • NNo
                                                                                                                                                        • 228
                                                                                                                                                        • 228
                                                                                                                                                        • TTotal
                                                                                                                                                        • 1100
                                                                                                                                                        • 1100
                                                                                                                                                        • SSI No
                                                                                                                                                        • PPayment Satisfaction
                                                                                                                                                        • NNo of Respondents
                                                                                                                                                        • PPercentage
                                                                                                                                                        • 11
                                                                                                                                                        • YYes
                                                                                                                                                        • 667
                                                                                                                                                        • 667
                                                                                                                                                        • 22
                                                                                                                                                        • NNo
                                                                                                                                                        • 333
                                                                                                                                                        • 333
                                                                                                                                                        • Total
                                                                                                                                                        • 1100
                                                                                                                                                        • 1100
                                                                                                                                                        • SSI No
                                                                                                                                                        • WWillingness to Work
                                                                                                                                                        • NNo of Respondents
                                                                                                                                                        • PPercentage
                                                                                                                                                        • 11
                                                                                                                                                        • YYes
                                                                                                                                                        • 559
                                                                                                                                                        • 559
                                                                                                                                                        • 22
                                                                                                                                                        • NNo
                                                                                                                                                        • 441
                                                                                                                                                        • 441
                                                                                                                                                        • TTotal
                                                                                                                                                        • 100
                                                                                                                                                        • 100
                                                                                                                                                          • MISSION amp VISION
                                                                                                                                                          • Mission
                                                                                                                                                          • Vision
                                                                                                                                                          • Philips Electronics India Limited
                                                                                                                                                            • SSI No
                                                                                                                                                            • WWorking Environment
                                                                                                                                                            • NNo of Respondents
                                                                                                                                                            • PPercentage
                                                                                                                                                            • 11
                                                                                                                                                            • EExcellent
                                                                                                                                                            • 112
                                                                                                                                                            • 112
                                                                                                                                                            • 22
                                                                                                                                                            • GGood
                                                                                                                                                            • 557
                                                                                                                                                            • 557
                                                                                                                                                            • 33
                                                                                                                                                            • FFair
                                                                                                                                                            • 228
                                                                                                                                                            • 228
                                                                                                                                                            • 44
                                                                                                                                                            • PPoor
                                                                                                                                                            • 003
                                                                                                                                                            • 033
                                                                                                                                                            • 55
                                                                                                                                                            • VVery Poor
                                                                                                                                                            • 000
                                                                                                                                                            • 000
                                                                                                                                                            • TTotal
                                                                                                                                                            • 1100
                                                                                                                                                            • 1100
                                                                                                                                                            • SSI No
                                                                                                                                                            • NNon-Monitory Benefits offered to Employees
                                                                                                                                                            • NNo of Respondents
                                                                                                                                                            • PPercentage
                                                                                                                                                            • 11
                                                                                                                                                            • HHighly Satisfied
                                                                                                                                                            • 114
                                                                                                                                                            • 114
                                                                                                                                                            • 22
                                                                                                                                                            • SSatisfied
                                                                                                                                                            • 554
                                                                                                                                                            • 554
                                                                                                                                                            • 33
                                                                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                                                                            • 225
                                                                                                                                                            • 225
                                                                                                                                                            • 44
                                                                                                                                                            • DDissatisfied
                                                                                                                                                            • 005
                                                                                                                                                            • 005
                                                                                                                                                            • 55
                                                                                                                                                            • HHighly Dissatisfied
                                                                                                                                                            • 002
                                                                                                                                                            • 002
                                                                                                                                                            • Total
                                                                                                                                                            • 1100
                                                                                                                                                            • 1100
                                                                                                                                                            • SSI No
                                                                                                                                                            • CCareer Development
                                                                                                                                                            • NNo of Respondents
                                                                                                                                                            • PPercentage
                                                                                                                                                            • HHighly satisfied
                                                                                                                                                            • 112
                                                                                                                                                            • 112
                                                                                                                                                            • SSatisfied
                                                                                                                                                            • 556
                                                                                                                                                            • 556
                                                                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                                                                            • 222
                                                                                                                                                            • 222
                                                                                                                                                            • DDissatisfied
                                                                                                                                                            • 110
                                                                                                                                                            • 110
                                                                                                                                                            • HHighly Dissatisfied
                                                                                                                                                            • 000
                                                                                                                                                            • 000
                                                                                                                                                            • Total
                                                                                                                                                            • 1100
                                                                                                                                                            • 1100
                                                                                                                                                            • SSI No
                                                                                                                                                            • CCo-operation of Workers
                                                                                                                                                            • NNo of Respondents
                                                                                                                                                            • PPercentage
                                                                                                                                                            • 11
                                                                                                                                                            • HHighly satisfied
                                                                                                                                                            • 220
                                                                                                                                                            • 220
                                                                                                                                                            • 22
                                                                                                                                                            • SSatisfied
                                                                                                                                                            • 666
                                                                                                                                                            • 666
                                                                                                                                                            • 33
                                                                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                                                                            • 111
                                                                                                                                                            • 111
                                                                                                                                                            • 44
                                                                                                                                                            • DDissatisfied
                                                                                                                                                            • 003
                                                                                                                                                            • 003
                                                                                                                                                            • 55
                                                                                                                                                            • HHighly Dissatisfied
                                                                                                                                                            • 000
                                                                                                                                                            • 000
                                                                                                                                                            • Total
                                                                                                                                                            • 1100
                                                                                                                                                            • 1100
                                                                                                                                                            • SSI No
                                                                                                                                                            • SSatisfaction with Top Management
                                                                                                                                                            • NNo of Respondents
                                                                                                                                                            • PPercentage
                                                                                                                                                            • 11
                                                                                                                                                            • HHighly satisfied
                                                                                                                                                            • 226
                                                                                                                                                            • 226
                                                                                                                                                            • 22
                                                                                                                                                            • SSatisfied
                                                                                                                                                            • 551
                                                                                                                                                            • 551
                                                                                                                                                            • 33
                                                                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                                                                            • 117
                                                                                                                                                            • 117
                                                                                                                                                            • 44
                                                                                                                                                            • DDissatisfied
                                                                                                                                                            • 006
                                                                                                                                                            • 006
                                                                                                                                                            • 55
                                                                                                                                                            • HHighly dissatisfied
                                                                                                                                                            • 000
                                                                                                                                                            • 000
                                                                                                                                                            • Total
                                                                                                                                                            • 1100
                                                                                                                                                            • 1100
                                                                                                                                                            • SSI No
                                                                                                                                                            • JJob Satisfaction
                                                                                                                                                            • NNo of Respondents
                                                                                                                                                            • PPercentage
                                                                                                                                                            • 11
                                                                                                                                                            • HHighly satisfied
                                                                                                                                                            • 222
                                                                                                                                                            • 222
                                                                                                                                                            • 22
                                                                                                                                                            • SSatisfied
                                                                                                                                                            • 556
                                                                                                                                                            • 556
                                                                                                                                                            • 33
                                                                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                                                                            • 116
                                                                                                                                                            • 116
                                                                                                                                                            • 44
                                                                                                                                                            • DDissatisfied
                                                                                                                                                            • 007
                                                                                                                                                            • 007
                                                                                                                                                            • 55
                                                                                                                                                            • HHighly Dissatisfied
                                                                                                                                                            • 000
                                                                                                                                                            • 000
                                                                                                                                                            • Total
                                                                                                                                                            • 1100
                                                                                                                                                            • 1100
                                                                                                                                                            • SSI No
                                                                                                                                                            • DDevelopment of Skills and Talents
                                                                                                                                                            • NNo of Respondents
                                                                                                                                                            • PPercentage
                                                                                                                                                            • 1 1
                                                                                                                                                            • HHighly Agree
                                                                                                                                                            • 112
                                                                                                                                                            • 112
                                                                                                                                                            • 22
                                                                                                                                                            • AAgree
                                                                                                                                                            • 552
                                                                                                                                                            • 552
                                                                                                                                                            • 33
                                                                                                                                                            • NNeither Agree nor Disagree
                                                                                                                                                            • 228
                                                                                                                                                            • 228
                                                                                                                                                            • 44
                                                                                                                                                            • DDisagree
                                                                                                                                                            • 006
                                                                                                                                                            • 006
                                                                                                                                                            • 55
                                                                                                                                                            • HHighly Disagree
                                                                                                                                                            • 002
                                                                                                                                                            • 002
                                                                                                                                                            • Total
                                                                                                                                                            • 1100
                                                                                                                                                            • 1100
                                                                                                                                                            • SSI No
                                                                                                                                                            • WWelfare Facilities
                                                                                                                                                            • NNo of Respondents
                                                                                                                                                            • PPercentage
                                                                                                                                                            • 11
                                                                                                                                                            • HHighly satisfied
                                                                                                                                                            • 009
                                                                                                                                                            • 909
                                                                                                                                                            • 22
                                                                                                                                                            • SSatisfied
                                                                                                                                                            • 557
                                                                                                                                                            • 557
                                                                                                                                                            • 33
                                                                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                                                                            • 229
                                                                                                                                                            • 229
                                                                                                                                                            • 44
                                                                                                                                                            • DDissatisfied
                                                                                                                                                            • 505
                                                                                                                                                            • 005
                                                                                                                                                            • 55
                                                                                                                                                            • HHighly Dissatisfied
                                                                                                                                                            • 000
                                                                                                                                                            • 000
                                                                                                                                                            • Total
                                                                                                                                                            • 1100
                                                                                                                                                            • 1100
                                                                                                                                                              • SUMMARY
                                                                                                                                                              • RECOMMENDATIONS
                                                                                                                                                              • BIBLIOGRAPHY

                                                                                                                                                          77

                                                                                                                                                          Questionnaire

                                                                                                                                                          Name __________________________________________________________

                                                                                                                                                          Age______________________________ Gender _______________________

                                                                                                                                                          Qualification _______________________ Contact No ___________________

                                                                                                                                                          Q1 In which department you are working

                                                                                                                                                          Electrical Production Mechanical Other

                                                                                                                                                          Q2 What is your working experience

                                                                                                                                                          gt2 Years 2-4 Years 4-6 Years lt 6 Years

                                                                                                                                                          Q3 How You like the physical Working Environment of the organization

                                                                                                                                                          Excellent Good Fair Poor Very Poor

                                                                                                                                                          Q4 Are you satisfied with Non-Monitory benefits provided by the organisation

                                                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                                                          Q5 Are you satisfied with your work

                                                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                                                          Q6 Are you satisfied with the career development programe of the company

                                                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                                                          Q7 Is other staff of the organization is co-operative with you

                                                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                                                          Q8 Are you satisfied with top level management

                                                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                                                          78

                                                                                                                                                          Q9 Are you satisfied with your subordinates

                                                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                                                          Q10 Are you satisfied with the nature of the Job

                                                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                                                          Q11 Do you have any Job Pressure in work

                                                                                                                                                          Yes No

                                                                                                                                                          Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                                                          Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                                                          Q14 Are you satisfied towards your salary

                                                                                                                                                          Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                          Highly Dissatisfied Dissatisfied

                                                                                                                                                          Q15 Are you committed towards the organisation

                                                                                                                                                          Yes No

                                                                                                                                                          Signature

                                                                                                                                                          • SSI No
                                                                                                                                                          • DDepartment
                                                                                                                                                          • NNo of Respondents
                                                                                                                                                          • PPercentage
                                                                                                                                                          • 11
                                                                                                                                                          • MMechanical
                                                                                                                                                          • 330
                                                                                                                                                          • 330
                                                                                                                                                          • 22
                                                                                                                                                          • EElectrical
                                                                                                                                                          • 225
                                                                                                                                                          • 225
                                                                                                                                                          • 33
                                                                                                                                                          • PProduction
                                                                                                                                                          • 335
                                                                                                                                                          • 335
                                                                                                                                                          • 44
                                                                                                                                                          • OOthers
                                                                                                                                                          • 110
                                                                                                                                                          • 110
                                                                                                                                                          • TTotal
                                                                                                                                                          • 1100
                                                                                                                                                          • 1100
                                                                                                                                                          • SSI No
                                                                                                                                                          • WWork Experience
                                                                                                                                                          • NNo of Respondents
                                                                                                                                                          • PPercentage
                                                                                                                                                          • 11
                                                                                                                                                          • BBelow 2 years
                                                                                                                                                          • 133
                                                                                                                                                          • 113
                                                                                                                                                          • 22
                                                                                                                                                          • 2 2ndash 4 years
                                                                                                                                                          • 330
                                                                                                                                                          • 330
                                                                                                                                                          • 33
                                                                                                                                                          • 4 4ndash 6 years
                                                                                                                                                          • 334
                                                                                                                                                          • 334
                                                                                                                                                          • 44
                                                                                                                                                          • AAbove 6 years
                                                                                                                                                          • 223
                                                                                                                                                          • 223
                                                                                                                                                          • Total
                                                                                                                                                          • 1100
                                                                                                                                                          • 1100
                                                                                                                                                          • SSI No
                                                                                                                                                          • AAmount of Work
                                                                                                                                                          • NNo of Respondents
                                                                                                                                                          • PPercentage
                                                                                                                                                          • 11
                                                                                                                                                          • HHighly satisfied
                                                                                                                                                          • 220
                                                                                                                                                          • 220
                                                                                                                                                          • 22
                                                                                                                                                          • SSatisfied
                                                                                                                                                          • 445
                                                                                                                                                          • 445
                                                                                                                                                          • 33
                                                                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                                                                          • 112
                                                                                                                                                          • 112
                                                                                                                                                          • 44
                                                                                                                                                          • DDissatisfied
                                                                                                                                                          • 118
                                                                                                                                                          • 118
                                                                                                                                                          • 55
                                                                                                                                                          • HHighly Dissatisfied
                                                                                                                                                          • 006
                                                                                                                                                          • 006
                                                                                                                                                          • Total
                                                                                                                                                          • 1100
                                                                                                                                                          • 1100
                                                                                                                                                          • SSI No
                                                                                                                                                          • SSatisfaction with Subordinates
                                                                                                                                                          • NNo of Respondents
                                                                                                                                                          • PPercentage
                                                                                                                                                          • 11
                                                                                                                                                          • HHighly satisfied
                                                                                                                                                          • 112
                                                                                                                                                          • 112
                                                                                                                                                          • 22
                                                                                                                                                          • SSatisfied
                                                                                                                                                          • 667
                                                                                                                                                          • 667
                                                                                                                                                          • 23
                                                                                                                                                          • NNeither Satisfied nor Dissatisfied
                                                                                                                                                          • 114
                                                                                                                                                          • 114
                                                                                                                                                          • 4
                                                                                                                                                          • DDissatisfied
                                                                                                                                                          • 007
                                                                                                                                                          • 007
                                                                                                                                                          • 55
                                                                                                                                                          • HHighly Dissatisfied
                                                                                                                                                          • 0 00
                                                                                                                                                          • 000
                                                                                                                                                          • Total
                                                                                                                                                          • 1100
                                                                                                                                                          • 1100
                                                                                                                                                          • SSI No
                                                                                                                                                          • JJob Pressure
                                                                                                                                                          • NNo of Respondents
                                                                                                                                                          • PPercentage
                                                                                                                                                          • 11
                                                                                                                                                          • YYes
                                                                                                                                                          • 772
                                                                                                                                                          • 772
                                                                                                                                                          • 22
                                                                                                                                                          • NNo
                                                                                                                                                          • 228
                                                                                                                                                          • 228
                                                                                                                                                          • TTotal
                                                                                                                                                          • 1100
                                                                                                                                                          • 1100
                                                                                                                                                          • SSI No
                                                                                                                                                          • PPayment Satisfaction
                                                                                                                                                          • NNo of Respondents
                                                                                                                                                          • PPercentage
                                                                                                                                                          • 11
                                                                                                                                                          • YYes
                                                                                                                                                          • 667
                                                                                                                                                          • 667
                                                                                                                                                          • 22
                                                                                                                                                          • NNo
                                                                                                                                                          • 333
                                                                                                                                                          • 333
                                                                                                                                                          • Total
                                                                                                                                                          • 1100
                                                                                                                                                          • 1100
                                                                                                                                                          • SSI No
                                                                                                                                                          • WWillingness to Work
                                                                                                                                                          • NNo of Respondents
                                                                                                                                                          • PPercentage
                                                                                                                                                          • 11
                                                                                                                                                          • YYes
                                                                                                                                                          • 559
                                                                                                                                                          • 559
                                                                                                                                                          • 22
                                                                                                                                                          • NNo
                                                                                                                                                          • 441
                                                                                                                                                          • 441
                                                                                                                                                          • TTotal
                                                                                                                                                          • 100
                                                                                                                                                          • 100
                                                                                                                                                            • MISSION amp VISION
                                                                                                                                                            • Mission
                                                                                                                                                            • Vision
                                                                                                                                                            • Philips Electronics India Limited
                                                                                                                                                              • SSI No
                                                                                                                                                              • WWorking Environment
                                                                                                                                                              • NNo of Respondents
                                                                                                                                                              • PPercentage
                                                                                                                                                              • 11
                                                                                                                                                              • EExcellent
                                                                                                                                                              • 112
                                                                                                                                                              • 112
                                                                                                                                                              • 22
                                                                                                                                                              • GGood
                                                                                                                                                              • 557
                                                                                                                                                              • 557
                                                                                                                                                              • 33
                                                                                                                                                              • FFair
                                                                                                                                                              • 228
                                                                                                                                                              • 228
                                                                                                                                                              • 44
                                                                                                                                                              • PPoor
                                                                                                                                                              • 003
                                                                                                                                                              • 033
                                                                                                                                                              • 55
                                                                                                                                                              • VVery Poor
                                                                                                                                                              • 000
                                                                                                                                                              • 000
                                                                                                                                                              • TTotal
                                                                                                                                                              • 1100
                                                                                                                                                              • 1100
                                                                                                                                                              • SSI No
                                                                                                                                                              • NNon-Monitory Benefits offered to Employees
                                                                                                                                                              • NNo of Respondents
                                                                                                                                                              • PPercentage
                                                                                                                                                              • 11
                                                                                                                                                              • HHighly Satisfied
                                                                                                                                                              • 114
                                                                                                                                                              • 114
                                                                                                                                                              • 22
                                                                                                                                                              • SSatisfied
                                                                                                                                                              • 554
                                                                                                                                                              • 554
                                                                                                                                                              • 33
                                                                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                                                                              • 225
                                                                                                                                                              • 225
                                                                                                                                                              • 44
                                                                                                                                                              • DDissatisfied
                                                                                                                                                              • 005
                                                                                                                                                              • 005
                                                                                                                                                              • 55
                                                                                                                                                              • HHighly Dissatisfied
                                                                                                                                                              • 002
                                                                                                                                                              • 002
                                                                                                                                                              • Total
                                                                                                                                                              • 1100
                                                                                                                                                              • 1100
                                                                                                                                                              • SSI No
                                                                                                                                                              • CCareer Development
                                                                                                                                                              • NNo of Respondents
                                                                                                                                                              • PPercentage
                                                                                                                                                              • HHighly satisfied
                                                                                                                                                              • 112
                                                                                                                                                              • 112
                                                                                                                                                              • SSatisfied
                                                                                                                                                              • 556
                                                                                                                                                              • 556
                                                                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                                                                              • 222
                                                                                                                                                              • 222
                                                                                                                                                              • DDissatisfied
                                                                                                                                                              • 110
                                                                                                                                                              • 110
                                                                                                                                                              • HHighly Dissatisfied
                                                                                                                                                              • 000
                                                                                                                                                              • 000
                                                                                                                                                              • Total
                                                                                                                                                              • 1100
                                                                                                                                                              • 1100
                                                                                                                                                              • SSI No
                                                                                                                                                              • CCo-operation of Workers
                                                                                                                                                              • NNo of Respondents
                                                                                                                                                              • PPercentage
                                                                                                                                                              • 11
                                                                                                                                                              • HHighly satisfied
                                                                                                                                                              • 220
                                                                                                                                                              • 220
                                                                                                                                                              • 22
                                                                                                                                                              • SSatisfied
                                                                                                                                                              • 666
                                                                                                                                                              • 666
                                                                                                                                                              • 33
                                                                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                                                                              • 111
                                                                                                                                                              • 111
                                                                                                                                                              • 44
                                                                                                                                                              • DDissatisfied
                                                                                                                                                              • 003
                                                                                                                                                              • 003
                                                                                                                                                              • 55
                                                                                                                                                              • HHighly Dissatisfied
                                                                                                                                                              • 000
                                                                                                                                                              • 000
                                                                                                                                                              • Total
                                                                                                                                                              • 1100
                                                                                                                                                              • 1100
                                                                                                                                                              • SSI No
                                                                                                                                                              • SSatisfaction with Top Management
                                                                                                                                                              • NNo of Respondents
                                                                                                                                                              • PPercentage
                                                                                                                                                              • 11
                                                                                                                                                              • HHighly satisfied
                                                                                                                                                              • 226
                                                                                                                                                              • 226
                                                                                                                                                              • 22
                                                                                                                                                              • SSatisfied
                                                                                                                                                              • 551
                                                                                                                                                              • 551
                                                                                                                                                              • 33
                                                                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                                                                              • 117
                                                                                                                                                              • 117
                                                                                                                                                              • 44
                                                                                                                                                              • DDissatisfied
                                                                                                                                                              • 006
                                                                                                                                                              • 006
                                                                                                                                                              • 55
                                                                                                                                                              • HHighly dissatisfied
                                                                                                                                                              • 000
                                                                                                                                                              • 000
                                                                                                                                                              • Total
                                                                                                                                                              • 1100
                                                                                                                                                              • 1100
                                                                                                                                                              • SSI No
                                                                                                                                                              • JJob Satisfaction
                                                                                                                                                              • NNo of Respondents
                                                                                                                                                              • PPercentage
                                                                                                                                                              • 11
                                                                                                                                                              • HHighly satisfied
                                                                                                                                                              • 222
                                                                                                                                                              • 222
                                                                                                                                                              • 22
                                                                                                                                                              • SSatisfied
                                                                                                                                                              • 556
                                                                                                                                                              • 556
                                                                                                                                                              • 33
                                                                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                                                                              • 116
                                                                                                                                                              • 116
                                                                                                                                                              • 44
                                                                                                                                                              • DDissatisfied
                                                                                                                                                              • 007
                                                                                                                                                              • 007
                                                                                                                                                              • 55
                                                                                                                                                              • HHighly Dissatisfied
                                                                                                                                                              • 000
                                                                                                                                                              • 000
                                                                                                                                                              • Total
                                                                                                                                                              • 1100
                                                                                                                                                              • 1100
                                                                                                                                                              • SSI No
                                                                                                                                                              • DDevelopment of Skills and Talents
                                                                                                                                                              • NNo of Respondents
                                                                                                                                                              • PPercentage
                                                                                                                                                              • 1 1
                                                                                                                                                              • HHighly Agree
                                                                                                                                                              • 112
                                                                                                                                                              • 112
                                                                                                                                                              • 22
                                                                                                                                                              • AAgree
                                                                                                                                                              • 552
                                                                                                                                                              • 552
                                                                                                                                                              • 33
                                                                                                                                                              • NNeither Agree nor Disagree
                                                                                                                                                              • 228
                                                                                                                                                              • 228
                                                                                                                                                              • 44
                                                                                                                                                              • DDisagree
                                                                                                                                                              • 006
                                                                                                                                                              • 006
                                                                                                                                                              • 55
                                                                                                                                                              • HHighly Disagree
                                                                                                                                                              • 002
                                                                                                                                                              • 002
                                                                                                                                                              • Total
                                                                                                                                                              • 1100
                                                                                                                                                              • 1100
                                                                                                                                                              • SSI No
                                                                                                                                                              • WWelfare Facilities
                                                                                                                                                              • NNo of Respondents
                                                                                                                                                              • PPercentage
                                                                                                                                                              • 11
                                                                                                                                                              • HHighly satisfied
                                                                                                                                                              • 009
                                                                                                                                                              • 909
                                                                                                                                                              • 22
                                                                                                                                                              • SSatisfied
                                                                                                                                                              • 557
                                                                                                                                                              • 557
                                                                                                                                                              • 33
                                                                                                                                                              • NNeither Satisfied nor Dissatisfied
                                                                                                                                                              • 229
                                                                                                                                                              • 229
                                                                                                                                                              • 44
                                                                                                                                                              • DDissatisfied
                                                                                                                                                              • 505
                                                                                                                                                              • 005
                                                                                                                                                              • 55
                                                                                                                                                              • HHighly Dissatisfied
                                                                                                                                                              • 000
                                                                                                                                                              • 000
                                                                                                                                                              • Total
                                                                                                                                                              • 1100
                                                                                                                                                              • 1100
                                                                                                                                                                • SUMMARY
                                                                                                                                                                • RECOMMENDATIONS
                                                                                                                                                                • BIBLIOGRAPHY

                                                                                                                                                            78

                                                                                                                                                            Q9 Are you satisfied with your subordinates

                                                                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                                                                            Q10 Are you satisfied with the nature of the Job

                                                                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                                                                            Q11 Do you have any Job Pressure in work

                                                                                                                                                            Yes No

                                                                                                                                                            Q12 Do you satisfied with the opportunities provided by the organisation

                                                                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                                                                            Q13 Are you satisfied with the welfare facilities provided by the organisation

                                                                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                                                                            Q14 Are you satisfied towards your salary

                                                                                                                                                            Highly Satisfied Satisfied Neither Satisfied Nor dissatisfied

                                                                                                                                                            Highly Dissatisfied Dissatisfied

                                                                                                                                                            Q15 Are you committed towards the organisation

                                                                                                                                                            Yes No

                                                                                                                                                            Signature

                                                                                                                                                            • SSI No
                                                                                                                                                            • DDepartment
                                                                                                                                                            • NNo of Respondents
                                                                                                                                                            • PPercentage
                                                                                                                                                            • 11
                                                                                                                                                            • MMechanical
                                                                                                                                                            • 330
                                                                                                                                                            • 330
                                                                                                                                                            • 22
                                                                                                                                                            • EElectrical
                                                                                                                                                            • 225
                                                                                                                                                            • 225
                                                                                                                                                            • 33
                                                                                                                                                            • PProduction
                                                                                                                                                            • 335
                                                                                                                                                            • 335
                                                                                                                                                            • 44
                                                                                                                                                            • OOthers
                                                                                                                                                            • 110
                                                                                                                                                            • 110
                                                                                                                                                            • TTotal
                                                                                                                                                            • 1100
                                                                                                                                                            • 1100
                                                                                                                                                            • SSI No
                                                                                                                                                            • WWork Experience
                                                                                                                                                            • NNo of Respondents
                                                                                                                                                            • PPercentage
                                                                                                                                                            • 11
                                                                                                                                                            • BBelow 2 years
                                                                                                                                                            • 133
                                                                                                                                                            • 113
                                                                                                                                                            • 22
                                                                                                                                                            • 2 2ndash 4 years
                                                                                                                                                            • 330
                                                                                                                                                            • 330
                                                                                                                                                            • 33
                                                                                                                                                            • 4 4ndash 6 years
                                                                                                                                                            • 334
                                                                                                                                                            • 334
                                                                                                                                                            • 44
                                                                                                                                                            • AAbove 6 years
                                                                                                                                                            • 223
                                                                                                                                                            • 223
                                                                                                                                                            • Total
                                                                                                                                                            • 1100
                                                                                                                                                            • 1100
                                                                                                                                                            • SSI No
                                                                                                                                                            • AAmount of Work
                                                                                                                                                            • NNo of Respondents
                                                                                                                                                            • PPercentage
                                                                                                                                                            • 11
                                                                                                                                                            • HHighly satisfied
                                                                                                                                                            • 220
                                                                                                                                                            • 220
                                                                                                                                                            • 22
                                                                                                                                                            • SSatisfied
                                                                                                                                                            • 445
                                                                                                                                                            • 445
                                                                                                                                                            • 33
                                                                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                                                                            • 112
                                                                                                                                                            • 112
                                                                                                                                                            • 44
                                                                                                                                                            • DDissatisfied
                                                                                                                                                            • 118
                                                                                                                                                            • 118
                                                                                                                                                            • 55
                                                                                                                                                            • HHighly Dissatisfied
                                                                                                                                                            • 006
                                                                                                                                                            • 006
                                                                                                                                                            • Total
                                                                                                                                                            • 1100
                                                                                                                                                            • 1100
                                                                                                                                                            • SSI No
                                                                                                                                                            • SSatisfaction with Subordinates
                                                                                                                                                            • NNo of Respondents
                                                                                                                                                            • PPercentage
                                                                                                                                                            • 11
                                                                                                                                                            • HHighly satisfied
                                                                                                                                                            • 112
                                                                                                                                                            • 112
                                                                                                                                                            • 22
                                                                                                                                                            • SSatisfied
                                                                                                                                                            • 667
                                                                                                                                                            • 667
                                                                                                                                                            • 23
                                                                                                                                                            • NNeither Satisfied nor Dissatisfied
                                                                                                                                                            • 114
                                                                                                                                                            • 114
                                                                                                                                                            • 4
                                                                                                                                                            • DDissatisfied
                                                                                                                                                            • 007
                                                                                                                                                            • 007
                                                                                                                                                            • 55
                                                                                                                                                            • HHighly Dissatisfied
                                                                                                                                                            • 0 00
                                                                                                                                                            • 000
                                                                                                                                                            • Total
                                                                                                                                                            • 1100
                                                                                                                                                            • 1100
                                                                                                                                                            • SSI No
                                                                                                                                                            • JJob Pressure
                                                                                                                                                            • NNo of Respondents
                                                                                                                                                            • PPercentage
                                                                                                                                                            • 11
                                                                                                                                                            • YYes
                                                                                                                                                            • 772
                                                                                                                                                            • 772
                                                                                                                                                            • 22
                                                                                                                                                            • NNo
                                                                                                                                                            • 228
                                                                                                                                                            • 228
                                                                                                                                                            • TTotal
                                                                                                                                                            • 1100
                                                                                                                                                            • 1100
                                                                                                                                                            • SSI No
                                                                                                                                                            • PPayment Satisfaction
                                                                                                                                                            • NNo of Respondents
                                                                                                                                                            • PPercentage
                                                                                                                                                            • 11
                                                                                                                                                            • YYes
                                                                                                                                                            • 667
                                                                                                                                                            • 667
                                                                                                                                                            • 22
                                                                                                                                                            • NNo
                                                                                                                                                            • 333
                                                                                                                                                            • 333
                                                                                                                                                            • Total
                                                                                                                                                            • 1100
                                                                                                                                                            • 1100
                                                                                                                                                            • SSI No
                                                                                                                                                            • WWillingness to Work
                                                                                                                                                            • NNo of Respondents
                                                                                                                                                            • PPercentage
                                                                                                                                                            • 11
                                                                                                                                                            • YYes
                                                                                                                                                            • 559
                                                                                                                                                            • 559
                                                                                                                                                            • 22
                                                                                                                                                            • NNo
                                                                                                                                                            • 441
                                                                                                                                                            • 441
                                                                                                                                                            • TTotal
                                                                                                                                                            • 100
                                                                                                                                                            • 100
                                                                                                                                                              • MISSION amp VISION
                                                                                                                                                              • Mission
                                                                                                                                                              • Vision
                                                                                                                                                              • Philips Electronics India Limited
                                                                                                                                                                • SSI No
                                                                                                                                                                • WWorking Environment
                                                                                                                                                                • NNo of Respondents
                                                                                                                                                                • PPercentage
                                                                                                                                                                • 11
                                                                                                                                                                • EExcellent
                                                                                                                                                                • 112
                                                                                                                                                                • 112
                                                                                                                                                                • 22
                                                                                                                                                                • GGood
                                                                                                                                                                • 557
                                                                                                                                                                • 557
                                                                                                                                                                • 33
                                                                                                                                                                • FFair
                                                                                                                                                                • 228
                                                                                                                                                                • 228
                                                                                                                                                                • 44
                                                                                                                                                                • PPoor
                                                                                                                                                                • 003
                                                                                                                                                                • 033
                                                                                                                                                                • 55
                                                                                                                                                                • VVery Poor
                                                                                                                                                                • 000
                                                                                                                                                                • 000
                                                                                                                                                                • TTotal
                                                                                                                                                                • 1100
                                                                                                                                                                • 1100
                                                                                                                                                                • SSI No
                                                                                                                                                                • NNon-Monitory Benefits offered to Employees
                                                                                                                                                                • NNo of Respondents
                                                                                                                                                                • PPercentage
                                                                                                                                                                • 11
                                                                                                                                                                • HHighly Satisfied
                                                                                                                                                                • 114
                                                                                                                                                                • 114
                                                                                                                                                                • 22
                                                                                                                                                                • SSatisfied
                                                                                                                                                                • 554
                                                                                                                                                                • 554
                                                                                                                                                                • 33
                                                                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                                                                • 225
                                                                                                                                                                • 225
                                                                                                                                                                • 44
                                                                                                                                                                • DDissatisfied
                                                                                                                                                                • 005
                                                                                                                                                                • 005
                                                                                                                                                                • 55
                                                                                                                                                                • HHighly Dissatisfied
                                                                                                                                                                • 002
                                                                                                                                                                • 002
                                                                                                                                                                • Total
                                                                                                                                                                • 1100
                                                                                                                                                                • 1100
                                                                                                                                                                • SSI No
                                                                                                                                                                • CCareer Development
                                                                                                                                                                • NNo of Respondents
                                                                                                                                                                • PPercentage
                                                                                                                                                                • HHighly satisfied
                                                                                                                                                                • 112
                                                                                                                                                                • 112
                                                                                                                                                                • SSatisfied
                                                                                                                                                                • 556
                                                                                                                                                                • 556
                                                                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                                                                • 222
                                                                                                                                                                • 222
                                                                                                                                                                • DDissatisfied
                                                                                                                                                                • 110
                                                                                                                                                                • 110
                                                                                                                                                                • HHighly Dissatisfied
                                                                                                                                                                • 000
                                                                                                                                                                • 000
                                                                                                                                                                • Total
                                                                                                                                                                • 1100
                                                                                                                                                                • 1100
                                                                                                                                                                • SSI No
                                                                                                                                                                • CCo-operation of Workers
                                                                                                                                                                • NNo of Respondents
                                                                                                                                                                • PPercentage
                                                                                                                                                                • 11
                                                                                                                                                                • HHighly satisfied
                                                                                                                                                                • 220
                                                                                                                                                                • 220
                                                                                                                                                                • 22
                                                                                                                                                                • SSatisfied
                                                                                                                                                                • 666
                                                                                                                                                                • 666
                                                                                                                                                                • 33
                                                                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                                                                • 111
                                                                                                                                                                • 111
                                                                                                                                                                • 44
                                                                                                                                                                • DDissatisfied
                                                                                                                                                                • 003
                                                                                                                                                                • 003
                                                                                                                                                                • 55
                                                                                                                                                                • HHighly Dissatisfied
                                                                                                                                                                • 000
                                                                                                                                                                • 000
                                                                                                                                                                • Total
                                                                                                                                                                • 1100
                                                                                                                                                                • 1100
                                                                                                                                                                • SSI No
                                                                                                                                                                • SSatisfaction with Top Management
                                                                                                                                                                • NNo of Respondents
                                                                                                                                                                • PPercentage
                                                                                                                                                                • 11
                                                                                                                                                                • HHighly satisfied
                                                                                                                                                                • 226
                                                                                                                                                                • 226
                                                                                                                                                                • 22
                                                                                                                                                                • SSatisfied
                                                                                                                                                                • 551
                                                                                                                                                                • 551
                                                                                                                                                                • 33
                                                                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                                                                • 117
                                                                                                                                                                • 117
                                                                                                                                                                • 44
                                                                                                                                                                • DDissatisfied
                                                                                                                                                                • 006
                                                                                                                                                                • 006
                                                                                                                                                                • 55
                                                                                                                                                                • HHighly dissatisfied
                                                                                                                                                                • 000
                                                                                                                                                                • 000
                                                                                                                                                                • Total
                                                                                                                                                                • 1100
                                                                                                                                                                • 1100
                                                                                                                                                                • SSI No
                                                                                                                                                                • JJob Satisfaction
                                                                                                                                                                • NNo of Respondents
                                                                                                                                                                • PPercentage
                                                                                                                                                                • 11
                                                                                                                                                                • HHighly satisfied
                                                                                                                                                                • 222
                                                                                                                                                                • 222
                                                                                                                                                                • 22
                                                                                                                                                                • SSatisfied
                                                                                                                                                                • 556
                                                                                                                                                                • 556
                                                                                                                                                                • 33
                                                                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                                                                • 116
                                                                                                                                                                • 116
                                                                                                                                                                • 44
                                                                                                                                                                • DDissatisfied
                                                                                                                                                                • 007
                                                                                                                                                                • 007
                                                                                                                                                                • 55
                                                                                                                                                                • HHighly Dissatisfied
                                                                                                                                                                • 000
                                                                                                                                                                • 000
                                                                                                                                                                • Total
                                                                                                                                                                • 1100
                                                                                                                                                                • 1100
                                                                                                                                                                • SSI No
                                                                                                                                                                • DDevelopment of Skills and Talents
                                                                                                                                                                • NNo of Respondents
                                                                                                                                                                • PPercentage
                                                                                                                                                                • 1 1
                                                                                                                                                                • HHighly Agree
                                                                                                                                                                • 112
                                                                                                                                                                • 112
                                                                                                                                                                • 22
                                                                                                                                                                • AAgree
                                                                                                                                                                • 552
                                                                                                                                                                • 552
                                                                                                                                                                • 33
                                                                                                                                                                • NNeither Agree nor Disagree
                                                                                                                                                                • 228
                                                                                                                                                                • 228
                                                                                                                                                                • 44
                                                                                                                                                                • DDisagree
                                                                                                                                                                • 006
                                                                                                                                                                • 006
                                                                                                                                                                • 55
                                                                                                                                                                • HHighly Disagree
                                                                                                                                                                • 002
                                                                                                                                                                • 002
                                                                                                                                                                • Total
                                                                                                                                                                • 1100
                                                                                                                                                                • 1100
                                                                                                                                                                • SSI No
                                                                                                                                                                • WWelfare Facilities
                                                                                                                                                                • NNo of Respondents
                                                                                                                                                                • PPercentage
                                                                                                                                                                • 11
                                                                                                                                                                • HHighly satisfied
                                                                                                                                                                • 009
                                                                                                                                                                • 909
                                                                                                                                                                • 22
                                                                                                                                                                • SSatisfied
                                                                                                                                                                • 557
                                                                                                                                                                • 557
                                                                                                                                                                • 33
                                                                                                                                                                • NNeither Satisfied nor Dissatisfied
                                                                                                                                                                • 229
                                                                                                                                                                • 229
                                                                                                                                                                • 44
                                                                                                                                                                • DDissatisfied
                                                                                                                                                                • 505
                                                                                                                                                                • 005
                                                                                                                                                                • 55
                                                                                                                                                                • HHighly Dissatisfied
                                                                                                                                                                • 000
                                                                                                                                                                • 000
                                                                                                                                                                • Total
                                                                                                                                                                • 1100
                                                                                                                                                                • 1100
                                                                                                                                                                  • SUMMARY
                                                                                                                                                                  • RECOMMENDATIONS
                                                                                                                                                                  • BIBLIOGRAPHY

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