Employee Assistance Program Supervisory Orientation For:

Employee Assistance Program Supervisory Orientation For:

CNIC

Supervisory Training Agenda• EAP Benefits Overview• Goals of Supervisor

Training• Supervisor/Manager

Role• Managing the Troubled

Employee• Signs & Symptoms of

the Troubled Employee• Confidentiality & Reporting• Types of Referrals• Summary

Manager/Supervisor/HR Virtual Folder

The virtual folder is your managers’ tool box which includes:• ACI contact list• Promotional

materials• Program training

materials• Supervisory

referral documents http://vfolders.acieap.com/cnic

Employee Landing Page

CNIC’s landing page gives employees a brief overview of the EAP benefits and gives them access to:• Benefits summary• Links to resource

web portals• EAP brochure &

announcement flyer http://cnic.acieap.com

Why use the EAP?

Mental Health• Marriage & family

conflicts• Substance abuse• Stress

management• Emotional

challenges• Health concerns• Grief and loss

Work/Life• Child Care

Referrals• Elder Care

Referrals• Legal consultation• Financial

consultation

EAP Sessions

Employees and family members are authorized for:• Up to 5 sessions per issue provided by

your employer• EAP is a short-term approach for

diagnosis, referral, and/or short-term problem resolution

24 Hours

• Medical answering service available for after-hours calls.

• On-call counselors are available. • This is not an emergency number. Call

911 if there is an emergency.• Business Hours:

PST – 7:00 a.m. – 5:30 p.m.CST – 9:00 a.m. – 7:30 p.m.EST – 10:00 a.m. – 8:30 p.m.

All Family Members

We mean all family members. Living with you or not. In the same state or not. All are welcome:• Children• Spouses• Significant others• Parents• Grandparents

Multicultural/Multilingual

• All ethnic concerns accommodated

• All cultural issues addressed

• All special interests acknowledged

• Multilingual services available

Many Locations

Just tell the intake specialist where the most convenient location is for you to be seen:• Near work• Near home• Or in between

Comprehensive Work/Life

Comprehensive Work/Life benefits offer an innovative blend of referral services designed to make life easier• Child Care referrals• Elder Care referrals• Pet Care referrals• Legal service• Financial services• Identity theft• Educational assistance referrals• Personal services• Community-based resources

Child Care Services

• Referrals for preschool, after school, and daycare facilities

• Special needs• Summer camps• Background and security check referrals• And much more

Elder Care Services

• Referral for nursing and home health care

• Adult daycare and support groups• Transportation and meal sources• Emergency and respite care• Companionship programs

Pet Care Services

• Referral for boarding and grooming• Referrals for veterinarians • Resources for traveling with pets• Emergency pet services

Legal & Financial Services

• Speak directly with an attorney about your legal problems

• Speak directly with a financial planner• 90% of all calls handled over the phone

without further referral needed

Legal Services

• Unlimited phone consultation with a licensed attorney

• Landlord tenant/Real Estate• Custody/visitation concerns• Wills and Trusts• Family law• And much more

Financial Services

• Unlimited phone consultation with a financial planner

• Credit card consolidation• Credit restoration • Retirement planning• And much more

Identity Theft

• Prevention and security• Immediate response suggestions• Fraudulent charges and disputes• Credit restoration and follow-ups• And much more

Educational Opportunities

• College preparation guide• Resources for advancing education• Financial aid referrals• Two-year, Undergraduate, and Graduate

programs• Career counseling• GED, Special Degrees, and Vocational

program resources• Scholarship information• And much more

Affinity™ Online• Personalized

self-paced assistance

• Strategies for better and healthier living

• FREE services no matter how often accessed

• Help available 24 hours per day, seven days per week

Healthy Literature

• Information is available to you on any issue of concern on a variety of topics

• HealthYMail monthly newsletters

• Affinity Quarterly newsletters

Personal Services & Community-Based Resources

Information and referrals are provided for but not limited to:• Home repairs• House cleaning service• Entertainment events• Landscaping services• Ridesharing programs

ACI is here to help!

Confidential

• All information provided by the employee and family member is protected by State and Federal Law

• No information gets back to the company that the employee accessed the EAP

• The utilization report has no names on it

Training

• Topics that highlight the EAP services

• Fun, entertaining & educational• Your choice of how they’re

conducted: Onsite trainer Webinar Do-it-yourself

To arrange a training work through your location HRD and/or contact ACI directly.

Examples of Critical Incidents Include:• Death of an employee• Severe injury• Prolonged/severe illness• Workplace violence• Any traumatic event that

impacts employees

EAP Help in Critical Times

Supervisor/Manager Role

• To expect good job performance• To provide a safe work environment• To make sure the job gets done• To ensure quality in the product/service

To do this the manager must:• Know what it takes to get the job done• Know the employees’ abilities• Know if there is a change in either• Communicate job expectations

Managing the Troubled Employee

• Recognition• Documentation/consult

with HR• Discussion

Job performance improves or

Job performance problems continue

• EAP interview• Follow-up

Signs and Symptoms

• Absenteeism• On-the-job absenteeism• Difficulty in concentration• Appearance• Confusion• Inconsistent work patterns• Generally lowered job

efficiency• Poor employee

relationships

Workplace Violence

Some indications of impending violence:

• Overreaction to changes• Threats, even in jest• History of antagonistic or

violent behavior• Blaming of others for

serious problems• Repeated policy violations• Vague references to a

“plan” to “get even”• Mood swings or

substance abuse• Repeated references to

weapons

• Self-Referrals- An employee or family member contacts the EAP directly

• Supervisory Referrals- You recognize that an employee’s job performance has deteriorated and that continuing or emerging patterns of behavior are cause for concern

Types of Referrals

Supervisory Referrals

• EAP is not a part of the disciplinary process

• 100% confidential unless employee signs a release of information

• Excellent resources to get problems solved

• How and when to make a referral – refer to the Virtual Folder Risk Management tab for procedures

• Positive substance screen result• Refusal to submit to substance screen• Frequent/unexplained

absenteeism/tardiness• Absent from the worksite while on the

job• Difficulty in working with others• Inconsistency in quality/quantity of

work output• Extreme irritability/anger• Insubordination/questioning authority• Disregard for the safety of others

Types of Job-Related Supervisory Referrals

• Promotes early intervention for employees’ personal problems

• Reduces employee absenteeism and low productivity

• Facilitates good mental health which reduces overall health care costs

• Communicates the company’s commitment to their employees’ well-being

Summary

Do you need someone to talk to? Talk to us!Multiple resources are available at your fingertips…

Manager/Supervisor/HR link:

Employee link: Email:

Call:

http://www.acieap.com/vlink/vfolder/cnic/ http://cnic.acieap.comeapinfo@acieap.com800.932.0034