Transcript
Faceted SearchChristine Connors
Knowledge Architect, Intuit
About Christine
• Knowledge Architect, Intuit
• Former Metadata Architect, Raytheon
• MS Library & Information Science, Simmons College
• Cares about: Content Management, Knowledge Representation, Intelligent Search
What is faceted search?
• Using common object metadata to filter search results
• Parametric (field-based) search instead of full-text search
• Focus Your Results, Guided Search
A Typical Path
Create...
clutter
Search...
tweak
• Ctrl-F or ⌘-F
• Desktop
• Enterprise
• Internet
Classification...
• Manual
• Automated
• Rules-based
• Hybrid
effort cost ≉ quality results+/or
Add Facets...
• Manual
• Rules-based
• concept
• System metadata
What’s the best way to do it?
Motivation?
• Reduce number of search hits
• Guide users
•Learn about the nature of the content being indexed
•Find connections across data
Assess• User Needs
• Personas
• Processes
• Content
• Metadata & Taxonomies
• Business Requirements
• Resources
Design
• User interface
• Text box plus
• Tree Style
• Directory Style
• Fielded
• Hack-able URLs
Remember• Size matters
• Complexity is seductive
• Lowest-common denominator is best
• Generalist, not Subject Matter Expert
• Front-load object tagging
Maintenance is critical to long-term success!
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