Effective Corporate Trainer Skills PPT - Training and Development

Welingkarrsquos Distance Learning Division

CHAPTER-05

Skills of an Effective Trainer

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

INTRODUCTION

bull There is a wide range of specific skills needed to undertake one-to-one coaching team building facilitating counseling besides being an interventionist and change agent

bull The problem is that a large proportion of trainers and of training is still traditional in nature

bull The role of the management trainer calls for change in the basic model because of the changing role of training and changes in the emphasis of activities of training

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

FACILITATIONCOMMUNICATION SKILLS

bull Some of the important mechanisms which provide for effective communication and facilitation are

bull Use of various interpersonal communication skills to facilitate large and small group of learning

bull Analysis of group process activity in terms of task and maintenance functions and

bull Giving and receiving appropriate performance feedback

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

INTERPERSONAL COMMUNICATION SKILLS

Some of the very important skills that a facilitator can learn in a very short time are

bull Paraphrasingbull Summarizingbull Question Askingbull Extending andbull Non-verbal Cues

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

GROUP PROCESS ACTIVITY SKILLS

bull Group Maintenance Functionsbull Gate keepingbull Mediatingbull Listeningbull Encouragingbull Relieving Tension

bull Group Task Functionsbull Clarifying Contd

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

bull Focusing

bull Seeking Useful Information

bull Reaching Task Agreement

bull Giving Useful Information

bull Moving Towards action

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

PERFORMANCE FEEDBACK SKILLS

bull Feedback is the process of receiving and evaluating information about our behaviour

bull It tells us how another person sees our actions and gives us the choice to change our behaviour

bull It is essential for both the trainers and the learners to receive and give feedback in order to make the learning process more effective

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

TRANSACTIONAL ANALYSIS (TA)

bull It is an important method of sensitivity training

bull The basic philosophy and approach to TA is was developed by Dr Eric Berne searching for alternatives to Freudian therapeutic procedures

bull TA can help us to eradicate or minimize the dysfunctional aspect of our personality

bull The life script is a basic concept of TAWe Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

TASK OF THE TRAINER

bull The primary task is to interpret group behaviour in terms of ego states in which the participants are operating in the ldquohere and nowrdquo situation

bull The trainer must as far as possible operate from an adult state and not get personally involved in transactions between participants

bull The trainer must have a specialistrsquos knowledge of the theory and practice of TA which must be clarified before he starts interpreting behaviour

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

GROUP TASK ROLES

bull Initiator bull InformationOpinion seekerbull InformationOpinion Giverbull Clarifierbull Co-ordinatorbull Orienter

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

GROUP BUILDING ROLES

bull Supporter

bull Harmonizer

bull Tension Relieverbull bull Encourager The Oxford approach

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

SELF-CENTERED ROLES

bull Blocker

bull Aggressor

bull Recognition Seeker

bull Clown

bull DominatorWe Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

TRAINERS KNOWLEDGE AND SKILLS

bull For training purposes analyzing the tasks involved in performing a job usually require us to break down the tasks into their knowledge skill and attitude components

Contd

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

bull Knowledge is defined ldquoin the context of a training programme that part which is concerned with imparting specific information needed in order to perform a task or a job It is commonly linked with the development of skills and attitudes as the component parts of training objectivesrdquo

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

bull Skill is defined as ldquoAn organized and coordinated pattern of mental andor physical activity in relation to an object person event or display of information Skills may be described as perceptual motor manual intellectual social etc according to the context or the most important aspect of the skill patternrdquo

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

bull The distinction between knowledge skills and attitudes is important to the trainer because of the implications for designing a learning event

bull Trainers have to do different things may be different training methods depending on whether they are trying to develop knowledge skills or attitudes

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

CATEGORIES OF KNOWLEDGE

bull The knowledge a person has can be of two types facts that a person can remember and ideas that a person understands

bull Based on above four categories of knowledge can be identifiedbull Factsbull Proceduresbull Conceptsbull Principles

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

CATEGORIES OF SKILLS

Skills can also be considered as falling into four categories

bull Thinkingbull Acting bull Reactingbull Interacting

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

PRODUCTIVE AND REPRODUCTIVE SKILLS

bull This classification is also useful for the trainer

bull Reproductive Skills are the skills that are repetitive

Productive skills are those that require a certain amount of planning a strategy for decision-making and show substantial variations in the way they are done from one instance to another

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

SIGNIFICANCE OF THE CATEGORIES

bull The reason trainers identify different categories of knowledge and skill is that different training strategies are appropriate for these various categories

Knowledge of facts can be developed by training involving repetition association of ideas and memorizing

ContdWe Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

Knowledge of procedures can be developed by repetition by using a performance aid or by guided discovery

Concepts can be learned by examples and non-examples or by guided discovery

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

bull Principles can be learned from explanation and non-examples or by guided discovery

bull All skills require practice if they are to be developed ndashinitial training should follow the sequence of explanation ndashdemonstration ndashpractice ndashreview ndashconsolidation For reproductive skills usually all that is needed after initial training is further practice for the skill to develop to the required standard

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

SOME OF THE CHARACTERISTICS WHICH HAVE BEEN OBSERVED IN POOR TRAINERS INCLUDE

bull Adopting a highly directive style of teaching which does not allow participation nor confirmation that learning has taken place

bull Making unrealistic assumptions about the trainees level of knowledge or failing to establish their level of knowledge in the first place Contd

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

bull Displaying impatience or intolerance when trainees fail to understand or are slow to learn

bull Lacking commitment to the subject being taught or to training as an important function in the organization

bull Lacking in verbaloral skillsbull Trying to teach too much too quicklybull Refusing to accept criticism or advice on teaching

methodsbull Lacking in sociability and interest in the traineesbull Having an untidy appearance

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

AREAS IN WHICH QUALITIES OF TRAINERS COULD BE REFLECTED

bull Outside interests particularly those which are people oriented and exercise interpersonal skills or which may involve teaching others

bull Simulated exercises which resemble training situations

bull Informal judgments based on relationships within the work situation

bull Formal judgments based on performance appraisal group meetings developmental training

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

SKILLS OF A TRAINER

We Learn ndash A Continuous Learning Forum

ROLES REQUIRED SKILLSSubject matterspecialist

bull Planning and making presentationsbull Communicationbull Receiving and giving feedback

Facilitator of theLearning process

bull Using various training methodbull Communicationbull Making presentationsbull Motivating participationbull Using group processes forbull facilitating participating

Welingkarrsquos Distance Learning Division

SKILLS OF A TRAINER (Cont)

We Learn ndash A Continuous Learning Forum

ROLES REQUIRED SKILLSFacilitator of theLearning process

bull Interpersonal relationsbull Receiving and giving feedback

Manager bull Coordinating work of those associated with the programme delivery

bull Decision-makingbull Mobilization of resources and

financial managementbull Public relationsbull General administration

Welingkarrsquos Distance Learning Division

SKILLS OF A TRAINER (Cont)

We Learn ndash A Continuous Learning Forum

ROLES REQUIRED SKILLSDeveloper of an Individual

bull Communicationbull Interpersonal relationsbull Using group process for individual

developmentbull Coaching

Leader of the group

bull Handling difficult situations in the programme

bull Communicationbull Crisis interventionbull Conflict resolution

Welingkarrsquos Distance Learning Division

SKILLS OF A TRAINER (Cont)

We Learn ndash A Continuous Learning Forum

ROLES REQUIRED SKILLSLeader of the group bull Decision-making

bull Interpersonal relations

Planner bull Planning

Welingkarrsquos Distance Learning Division

QUALITIES OF A TRAINER

bull Enthusiastic bull Ability to work under pressurebull Sincerity and Opennessbull Flexibilitybull A Good Sense of Humourbull Willingness to Recognize Good Contributionbull Willingness to Accept Mistake and Apologies

For It

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

TRAINING STYLES OF A TRAINER

bull Corresponding to the learning styles of the participants there exists the training style of a trainer and they can be grouped under following key heads

bull Determinants of a training stylebull Constituents of a training stylebull Evolving a functional training style

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

EVOLVING A FUNCTIONAL TRAINING STYLE

bull A major segment of the style is open for you to shape it the way you perceive your role and responsibilities as a trainer in any given training situation and it is here you have to focus your efforts and energy

bull Step 1 To convince yourself of the need to be open and willing to adopt an approach that is varied The key to choosing a suitable style is a matter of deciding what style serves the primary objectives of reinforcing

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

bull the learning process enhancing the faith of the participants in theprogramme and increasing the credibility of the training team and the training agency

bull Step 2 You should assess the role of each of these constituents including your personal needs in your endeavor to realize the programme objectives To develop

ContdhellipWe Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

bull a practical and effective training style the pitfalls of emphasis on any the four constituents must be carefully considered

bull Step 3 Appropriateness or otherwise of a training style is determined by the extent to which a trainer takes into account the realities of the situation and responds to the needs of the programme On some occasions the need to provide quality inputs override all other elements while during others the training process gets precedence

ContdhellipWe Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

bull Step 4 As the programme progresses and it passes through different stages your style should also be suitably modified in accordance with the needs of the programme

bull Step 5 As a trainer you should work to a position where you are able to adapt your style to conform to the requirements of the programme with confidence and

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

ease You should be able to switch from one style to another without affecting the rhythm or the momentum of the learning process

bull Step 6 The basic elements of a training style are evolved through a process of interaction experience and experimentation

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

THE POWER OF BODY LANGUAGE

bull Besides communicating your feelings and attitudes body language does several thingsbull It makes messages more meaningful and

memorablebull It punctuates your presentationbull It relieves nervous tensionbull Posturebull Gestures

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

MAIN ELEMENTS OF BODY LANGUAGE

bull Gesturesbull Gestures naturally according to what you

think feel and saybull Create the conditions for gesturing ndashnot the

gesture bull Suit the gesture to the word or occasionbull Make your gestures convincingbull Make your gestures smooth and well-timedbull Make natural spontaneous gesturing a habit

ContdhellipWe Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

bull Body Movementbull Facial Expressionbull Eye Contactbull Know your materialbull Establish a personal bond with each listenerbull Monitor visual feedback

Videotaping one of your presentation is an excellent way to discover your strong and effective body language as well as any unconscious nervous mannerisms

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

DESIGNERS AND PROVIDERS

Training concerns all the staff of an organization and organizational staff may be involved in providing training in the following ways 1048708

bull Managers or their deputes who provide or supervise on-job training coaching or open and distance methods at the work place

We Learn ndash A Continuous Learning Forum

Welingkarrsquos Distance Learning Division

bull Full-time training staff who give formal training at training centers or assist line managers in the design provision and supervision of training at the work place

bull Managers specialists and other members of staff who give occasional inputs to training on particular subjects

We Learn ndash A Continuous Learning Forum