[e-Government Program City Paper : Guatemala City]

Guatemala…

Country of Eternal Spring

City Paper

Agenda

Questions and Answers

How this Training Program would cointribute to Guatemala City´s improvement of e-Government /ITS

Key Strategies to Overcome Obstacles and Challenges to e-Government /ITS

Challenges and Obstacles in the Process of Planning and Implementation of e-Government /ITS

Current Status of e-Government /ITS Implementation

General Facts of the country

Guatemala …

General Facts of the country

Guatemala …

Region of Latin America

108,800 km

Official Language Spanish and 24 languages

15 million people

Dry and rainy season

Lower-Middle Income Country

HDI 135/188

Capital: Guatemala City, 3 million population

Current Status of e-Government /ITS

Implementation (indicators)

Guatemala …

0

0.1

0.2

0.3

0.4

0.5

0.6

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0.9

1

EGovernment Index 2012

Chile

Colombia

Costa Rica

Guatemala

Mexico

Republic of Korea

Sierra Leone

United States of America

Uruguay

Current Status of e-Government /ITS

Implementation (qualitative)

Guatemala …

A work culture based on paper.

Lack of information, systematization

Poor Governance

Citizens are not at the core of public service

Inefficiency, long waiting time

Challenges and Obstacles in the Process of

Planning and Implementation of e-Government /ITS

Guatemala …

Political (regulations, political will).

Social (Computer training & culture).

Economical (budget & y establishing funds).

Technologic (access & connectivity).

Administrative (Process decentralization).

Key Strategies to Overcome Obstacles and

Challenges to e-Government /ITS

Guatemala …

Make public local expenditure more productive

& transparent: To inform about administrative /

financial expenses to the citizens.

To facilitate citizens’ access to public services: To

implement online services and provide citizens

access in an efficient and effective way.

Increase competitiveness: To promote

Knowledge Economy.

Key Strategies to Overcome Obstacles and

Challenges to e-Government /ITS

Guatemala …

• Improve governance: Elimination of arbitrary

decisions through the use of IT and application of

technology to process and process management.

• Enhance interaction between citizens and their

representatives in the public sector through

convenient online services

• Generate shared-responsibility environments:

Good governance processes supported on

electronic democracy

How this Training Program would cointribute to Guatemala

City´s improvement of e-Government /ITS

Guatemala …

Transparency

Efficiency

Opportunities

Speed

Integration

Security

Ease of Use

Service Excellence

Upgradeable

Effectiveness

Democratization

Scalability

Coverage

Accuracy

Knowledge Transfer

Simplification

Governance

GRACIAS - 감사합니다