E-Content Management: Abbott Laboratories Digital Library Special Libraries Association June 13, 2001 Wendy Hamilton Manager, Digital Library Servcies.

E-Content Management: E-Content Management: Abbott Laboratories’ Digital LibraryAbbott Laboratories’ Digital Library

Special Libraries AssociationSpecial Libraries Association

June 13, 2001June 13, 2001

Wendy HamiltonWendy Hamilton

Manager, Digital Library ServciesManager, Digital Library Servcies

(847) 935-3529(847) 935-3529

wendy.hamilton@abbott.comwendy.hamilton@abbott.com

About Abbott LaboratoriesAbout Abbott Laboratories

Founded in 1888.Founded in 1888. Fortune 200 company.Fortune 200 company. Over 70,000 employees Over 70,000 employees

world-wide.world-wide. Customers in 130 Customers in 130

countries.countries. Pharmaceutical, Pharmaceutical,

nutritional, diagnostic, nutritional, diagnostic, hospital, animal health hospital, animal health and specialty chemical and specialty chemical products.products.

Library Information ResourcesLibrary Information Resources

Center of Excellence in Information for leading Center of Excellence in Information for leading and managing information resource initiatives at and managing information resource initiatives at Abbott.Abbott.

Staff of 39 in three functional areasStaff of 39 in three functional areas– Library OperationsLibrary Operations

» Physical Library supportPhysical Library support

– Information Research Information Research » Biomedical, business, chemical and patent searchingBiomedical, business, chemical and patent searching

– Digital Library ServicesDigital Library Services» Virtual Library supportVirtual Library support

Digital Library ServicesDigital Library Services

Over 500 online journalsOver 500 online journals Over 30 online databases and servicesOver 30 online databases and services Covers business, chemical, medical, Covers business, chemical, medical,

regulatory and patent sourcesregulatory and patent sources

Library Web PageLibrary Web Page

Implemented 3 years ago.Implemented 3 years ago. Integral part of the Abbott Wide WebIntegral part of the Abbott Wide Web Links from divisional web pages.Links from divisional web pages. 232,377 hits in the past year.232,377 hits in the past year. Online Journals most frequently used – Online Journals most frequently used –

82,044 hits in the last year82,044 hits in the last year

Library Web PageLibrary Web Page

Paper forms replaced by electronic version.Paper forms replaced by electronic version.– Improved turn-around times.Improved turn-around times.– Increased consistency of information.Increased consistency of information.– Reduced end user keystrokes.Reduced end user keystrokes.

Electronic Collection Development ProcessElectronic Collection Development Process

Resource IdentificationResource Identification••Information ProfessionalsInformation Professionals••ClientsClients••IT SupportIT Support••VendorsVendors

  Assessment by Information Resources TeamAssessment by Information Resources TeamElectronic Collection Development PlanElectronic Collection Development Plan  Preliminary EvaluationPreliminary EvaluationProvider Information and Initial EvaluationProvider Information and Initial Evaluation 

Electronic Collection Development ProcessElectronic Collection Development Process

Product Evaluation *Product Evaluation *•Vendor DemonstrationsVendor Demonstrations•Product TrialsProduct Trials

*Expedited acquisition for low cost or universal tools*Expedited acquisition for low cost or universal tools  

In-Depth EvaluationIn-Depth Evaluation••Information ProfessionalsInformation Professionals••ClientsClients

Collection Development StatementCollection Development Statement  Contract NegotiationContract NegotiationContract/License EvaluationContract/License Evaluation

Electronic Collection Development ProcessElectronic Collection Development Process

Add to Collection Add to Collection Technical SetupTechnical SetupRollout planRollout plan  Evaluation for RenewalEvaluation for Renewal

•Cancel or renewCancel or renewEvaluation for RenewalEvaluation for Renewal

Digital Library BenefitsDigital Library Benefits Consolidates contracts world-wide.Consolidates contracts world-wide. Reduces purchase and distribution of Reduces purchase and distribution of

multiple paper copies.multiple paper copies. Promotes fact-based decision making Promotes fact-based decision making

through desktop access to information.through desktop access to information. Sets standards and qualitative controls for Sets standards and qualitative controls for

information.information.

Digital Library BenefitsDigital Library Benefits Manages electronic redistribution and Manages electronic redistribution and

storage issues.storage issues. Empowers knowledge workers to be Empowers knowledge workers to be

information literate.information literate. Provides central technical and content Provides central technical and content

expertise for digital resources.expertise for digital resources. Available 24/7 from any location with a Available 24/7 from any location with a

phone line.phone line.

Digital Library ObstaclesDigital Library Obstacles

External ObstaclesExternal Obstacles– Unrealistic pricing models.Unrealistic pricing models.– Technology doesn’t keep pace.Technology doesn’t keep pace.

Internal ObstaclesInternal Obstacles– Recovering costsRecovering costs– Keeping up with changeKeeping up with change– Info-stressInfo-stress

Info-stressed?Info-stressed?

Ariadne issue number 12http://www.ariadne.ac.uk/issue12/cover/

Malcolm Campbell

Info-stressedInfo-stressed

– 79% use the free Internet 79% use the free Internet – 46% call on colleagues46% call on colleagues– 31% use company intranet31% use company intranet

Outsell Super I-AIMOutsell Super I-AIM®® Study StudyWhere do end users find information?Where do end users find information?

Positioning the Digital Library Positioning the Digital Library to Overcome Info-stressto Overcome Info-stress

MarketingMarketing– Open HouseOpen House– NewsletterNewsletter– What’s NewWhat’s New

TrainingTraining– Staff meetingsStaff meetings– Small groups or individuallySmall groups or individually– Vendor trainingVendor training

Positioning the Digital Library Positioning the Digital Library to Overcome Info-stressto Overcome Info-stress

PartneringPartnering– Recognize how and why content is usedRecognize how and why content is used– Identify unmet needsIdentify unmet needs– Strike a balanceStrike a balance

Going ForwardGoing Forward

Develop a portal for specialized Develop a portal for specialized information.information.

Align with therapeutic areas.Align with therapeutic areas. Partner with clients to provide published Partner with clients to provide published

information for their initiatives. information for their initiatives. Add new tools.Add new tools. Redesign the web interface.Redesign the web interface.