Dublin Bus

Dublin BusDeveloping a more positive workplace

Dublin Bus

Public transport provide – semi-state

3,500 employees

8 locations – Dublin city

500,000 customers per day

Bus fleet – 1,180 buses

364 day per year – 20 hrs per day

Changing workplace

women at work

older people in the workplace

people with disabilities

changing needs of employees WLB

ethnic minorities

customer needs

equality legislation

Equality and Diversity Strategy

Objectives:

• supporting and protecting staff and business

• building competencies and awareness

• driving and facilitating change

Policy

• commitment to a supportive workplace

• raise awareness

• outline procedures

• management responsibility

Dignity and respect

a positive work environment• made up of different people• reflects the profile of service users• clear lines of communication• clear roles and responsibilities• involvement in decision-making• procedures for dealing with grievances• understands and manages conflict• supports for employees and managers• respect for confidentiality• recognises and rewards good performance • celebrates achievements and events

dealing with conflict

• acknowledge that conflict is part of life / work

• managing conflict central to managing people

• emphasis on informal

• formalise the informal

• act promptly

• alternative conflict resolution

• take action

• keep records

managing conflict• Prevention

– management style– look out for potential conflict– model appropriate behaviour– implement policies– awareness - training

• Dealing with conflict– have a point of contact / source of information and expertise– deal with issues promptly– follow procedures

• Moving on– reach agreement- use counselling / employee assistance - re-enforce policies- capture learning from each experience

what has worked well

• contact person • policies and procedures• awareness raising• on-going training for managers

– knowledge of policies, etc.– management style– conflict resolution

• guidelines for managers• employee assistance programme

The quality of the service you provide is a reflection of the quality of the workplace.

Investment in people is as important as investment in equipment .

Support of people is as important as support and maintenance of equipment.

Patricia Normanly, Equality & Diversity Officer

(pat.normanly@dublinbus.ie)March, 2007