Drive Digital Transformation with Innovation

Drive Digital Transformationwith Innovation

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About Perficient

Perficient is the leading digital

transformation consulting firm serving

Global 2000 and enterprise customers

throughout North America.

With unparalleled information technology, management

consulting, and creative capabilities, Perficient and its

Perficient Digital agency deliver vision, execution, and

value with outstanding digital experience, business

optimization, and industry solutions.

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487 Million 2016 revenue

1997 Founded

PRFT Listed on NASDAQ

90% Repeat Business Rate

Employees3000+

N. America locations23

Global US, EU, China + India

Drive Digital Transformation

with Innovation

Customer Experience

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Rising Customer

Expectations

Continual

Connectedness

Organizational

Velocity

Abundance of

Customer Data

Digital Transformation

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Digital Customer Experience

Digital Operational Excellence

Digital Transformation

Differentiation

Efficiency

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A. Disruption

B. Problem-Solving

C. Competitive

D. Useful

E. Game-Changer

What doesinnovationmean to you?

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A. Disruption

C. Competitive

D. Useful

E. Game-Changer

What doesinnovationmean to you?

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A. Disruption

C. Competitive

D. Useful

What doesinnovationmean to you?

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A. Disruption

D. Useful

What doesinnovationmean to you?

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D. Useful

What doesinnovationmean to you?

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Something new to your business

that satisfies an unmet customer need

Innovation

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Growth

Better

Exploration

Customer Experience

Disruptive

Efficiency

Faster

Exploitation

Operational Excellence

Sustaining

Why Innovate?

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Customers wantyou to innovate

The last best experience

that anyone has anywhere

becomes the minimum

expectation for the

experience they want

everywhere.

- Bridget van Kralingen

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Customers wantyou to innovate

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Competitorsdon’t want youto innovate

73% of businesses claim that

improving CX is a strategic priority

63% of customers like it when

manufacturers offer new products

(Nielsen)

73%

63%

84% of customers say it is

somewhat or very important

that the company they buy

from is innovative (Lab42)

84%

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Competitorsdon’t want youto innovate

Innovate or Die

Digital Prey

Digital Dinosaurs

Fossils & Boneyards

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Your co-workers need you to innovate

Toyota implemented a "Creative

Ideas Suggestive System" in 1951

and to date more than 40 million

ideas have been contributed to the

company from employees at all

levels of the organization, with a

peak implementation rate of 98%.

MORE THAN 40 MILLION

IDEAS CONTRIBUTED

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Your co-workers need you to innovate

CX leaders have

1.5 times as many

engaged employees

as do CX laggards.(Temkin Group, 2016)

Only 31.5% of the U.S.

workforce considers itself

engaged in work.(Gallup, 2015)

31.5%

150%

The Innovator’s Dilemma

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Adding new features toa product in an attempt to entice customers

Maintaining a product

to improve quality and

decrease cost

DisruptiveSustaining

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7 Habits of

Highly-effective Innovators

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Who are your customers?

How do they interact with you?

What do they need?1Connected withCustomers

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Experience

Channel

Brand

Process

Product

Service2Embrace Many

Types of Innovations

Outside-In Inside-Out

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3Continuously

Test and Learn

Will customers want it?

Can we produce it?

Will it scale?

Can we protect it?

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4 Now

Manage an Innovation Portfolio

New Next

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5Measure Outcomes

Process Outcomes

GrowthDeployment

rate

Customer

sales and

retention

EfficiencyPortfolio

alignment

Cost of

goods sold

Velocity Time-to-market Time-to-deliver

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6Flexible

and Adaptable

Think big

Start small

Act fast

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Leadership

Diversity

Collaboration

Learning

Change

Management

Empowerment

7Build a Culture of

Innovation

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Which Innovation

Capabilities Does Your

Company Need to

Develop?

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How to Win Customers and

Innovate Business

Give ordinary people

the right tools, and they

will design and build the

most extraordinary things.

–Neil Gershenfeld

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Customers

Designers

Analysts

Creatives

Engineers

People

Perficient Innovation Framework

Methodology

Activities

Techniques

Process

Collaboration

Prototyping

Testing

Technology

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People

Hipster Hacker

2-Pizza Team

Minimum Viable Team

Hustler

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Process

Measure

Test

Learn

Visualize

Research

PrototypeBuild

Evaluate

IdeateListen

Brainstorm

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Design ThinkingEMPATHIZE

DEFINE

IDEATE

PROTOTYPE

TEST

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Design ThinkingEMPATHIZE

DEFINE

Current reality

Customer needs

The real problem

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Design ThinkingIDEATE

PROTOTYPE

TEST

What is possible

What we can learn

What works

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Tools

Collaboration

Prototyping

Testing

Brainstorming

Co-creation

Conferencing

Sketches

Storyboards

High resolution

Surveys

Heat mapping

Analytics

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CX AMP

Wicked problem?

Hitting the wall?

Stuck in the mud?

CX AMP is an innovative approach

to rapidly create and visualize

breakthrough ideas. Based on the Design

Thinking framework, CX AMP brings

cross-functional teams together to think

about problems differently, generate new

ideas, and visualize them to start

something wonderful.11

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QuestionsPlease enter your question in the chat box

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FOLLOW US ONLINE

• Facebook.com/Perficient

• Twitter.com/PRFT_Transform

• Blogs.perficient.com/digitaltransformation

Next up:

Harness the Power of Cloud to

Drive Business Innovation - Tuesday, April 25

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Thank You