Discover Card Branding Campaign
Post on 17-Oct-2014
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DISCOVER Elaine Chan- Nespresso Philip Cheung- Popeyes Alexander Hu- Yamaha Jiahua (Susan) Wu- Maybelline Helen Xue- Deviant Art Shelley Zheng- Urban Decay Yaling Zheng- China Glaze
PIONEERING BOUNDLESS POTENTIAL
Current Key Market 45-60, loyal customers
College students Small business owners
Secondary Market
To target the average person with no, little,
or bad credit looking for a smarter way to
spend, only Discover Card can give you a
valuable and rewarding experience.
Positioning Statement
Brand Associations
Perceived Quality
Low Not Great Inferior Substandard Lame Cannot be used in many places
Segmentation e
Discover charges 0% APR for the !rst 15 months No Annual Fees Competitors are starting to offer similar rates
Price
Purchase each card only once Sign up online or through direct mail invitation
Purchase Behavior
Starting adult life after college Wants to continue building credit Paying off student loans Buying durable lasting goods Starting families Exciting time in life
Life Stage
Enjoys savings, thrifty Smart consumers Lots of things they want to do Work oriented, hard working Value family
Psychographic
21-35 year olds Students, continuing studies, recent grads New to the workforce New Families
Demographic
Discover Card Identity e
Old-school & Outdated Not very positive vs competitors Great rewards at the price of usability
Current Brand Image
One of the largest card issuers in the U.S. but seen as small guy Nice Guy Family Friendly
As an Organization
Great Rewards No Rewards No Fees Not usable everywhere
As a Product
Honest Reliable Caring Hardworking
As a Person
As a Symbol
1. Ranked #1 In Customer Loyalty 2. America’s #1 Cash Rewards Program 3. Accepted at millions of new places 4. Peggy 5. Pays to Discover
Extended Identities
Personality e
Easy to use Make purchases easier Get rewarded for spending Build your credit history
Bene!t: Functional
Relief Happy Friendship “We’re here for you”
Bene!t: Emotional
Sincere Reliable Honest Competent Wholesome Easy-going Genuine “We’re your pal/bro/friend”
The Discover Personality
Relationship Qualities: Personal Commitment Self-Concept Connection
Relationship Model
MasterCard I provide you the means for priceless moments
Visa I am there for you everyday.
American Express I am elite
Competition
Our Campaign e
To target 21-35 year olds starting a new chapter in their life and looking for a smart way to !nance their expenditures. Only Discover Card can give you the rewards you deserve and the chance to turn possibilities into reality.
New Positioning Statement
Possibilities into Realities Commercial
New Heights Commercial
Untraditional & Digital e
Microsite QR Code 4Square Race
Scavenger Hunt
1st Place: $10,000; 2nd Place: 7% cash back for 1 year 3rd Place: 2 years 0% APR 4th Place: $50 Amazon Gift Card
Prizes
Placed in major subway stations Dresses you up in different out!ts Fun & Interactive “Discover your potential”
Augmented Reality
Post pictures of what customers have done with their rewards Post pictures of where customers have travelled to using their rewards Facebook Ads
Interact with customers more personally Able to help with customer service issues here as well or redirect them Announcement of any special Discover Card Deals Tweet about Discover sponsored events
DISCOVER
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