Digital pm conference manchester2015 rhodri coleman

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London | Norwich | Singapore

Foolproof

What makes a good

project manager?

January 2015

Rhodri Coleman Head of Project Management

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Who are Foolproof?

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What is Experience Design?

Experience Design is a design practice focused

on human outcomes…

…particularly the level of satisfaction a user

derives from a product or service and the

relevance of that experience to their needs and

context.

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The win/win

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— Encourages transparency

— Manages expectations

— Mitigates against rework

Important to remember:

— Maintain a balance

— Plan for collaboration

With your clients

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— Invest time in your team

— Get engagement, mitigate risk and

build comradeship

— Avoid a relay race

Within your team

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Facilitating collaboration

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Facilitating collaboration

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Facilitating collaboration

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— One size doesn’t fit all

— Understand client and requirements

— Increase likelihood of success

Choose the right approach

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— Find out the big and little things

— Have your team’s back

— Trust builds loyalty

Duty of care

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— Accept change will happen

— Prepare for change

— Find the opportunity not the obstacle

Embrace change

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— Seek opportunities have fun

— Fun creates a more enjoyable

working environment

— People will want to repeat the

experience!

Sense of fun

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Summary

— Be collaborative

— Choose the right approach

— Duty of care

— Embrace change

— Sense of fun

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London | Norwich | SingaporeFoolproof

Thank you

Harella House

90-98 Goswell Road

London EC1V 7DF

+44 (0) 20 7539 3840

Seebohm House

2-4 Queen Street

Norwich NR2 4SQ

+44 (0) 1603 230 800

25 Seah Street

#03-02

Singapore 188381

+65 6336 9270

Contact us

Rhodri Coleman

Head of project management

rhodri.coleman@foolproof.co.uk