Digital communication opportunities
Post on 17-Oct-2014
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Slide 16 copyright Bev Legge
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Digital communication opportunities
Sue Davis@suedavis68
Making things easier for people will save us money
“Digital services can be20 times cheaper than by phone,
30 times cheaper than by post
and 50 times cheaper thanface to face.”
UK Government Digital Strategy
Cheaper than …
Iterative and ‘agile’
User-centred thinking
start here
sweetspot
Inside outOur actionsOur achievementsOur mission statementOur policyOur processesOur servicesOur service features
Outside inHow they affect youWhat you can achieveHow we can help youWhat it means for youEnd resultsCase studiesService benefits
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