Development of Helsinki Airport - vantaa.fi · Employee swaps with sister airport, Beijing Capital International Service training for airport staff Cooperation agreement with Chinese

Development of Helsinki AirportKimmo Mäki 31.8.2018

7 September 20182

Our task is to develop the competitiveness, mobility andinternationalisation of Finnish society by providing ourcustomers with safe, high-quality and cost-effective air travelservices.

We enable international accessibility for Finland through themost widely-linked air traffic network in Northern Europe.

Finavia in a nutshell

Helsinki Airport is theleading Nordic airportin terms of long-haultransits.

The EUR 900 millioninvestment programmeat Helsinki airportlasting until 2020

We own, maintain anddevelop a network of21 airports.

passengers in 2017

21airports

22.7million 1st

900million

Our business is market-based and financed byoperative revenue.

Finavia is a public limitedcompany owned by the Finnishstate.

RevenueEUR

373.6million

InvestmentsEUR

181.8million

Employees

2,172

International travel isincreasing, domestic travelis decreasing

Passengers at Finavia’s airports,million

0

2

4

6

8

10

12

14

16

18

20

2012 2013 2014 2015 2016 2017

Domestic Passengers International Passengers

The significance of air traffic for Finland

Air traffic accounts forabout 3.2 per cent ofFinland's GDP.

Air traffic provides employment to 100,000 people,either directly or indirectly, in Finland.

Direct and indirect taxespaid by aviation sector tothe government amountto EUR 2.5 billion.

During the construction phase itsemployment impact is 14,000person-years.

The Development Programme willcreate 5,000 new permanent jobsin Helsinki Airport area.

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Finavia operatesresponsibly

• Profitability & efficiency• Excellent safety culture• A desired place to work• A good neighbour• Persistent reduction of environmental impact• A key operator in the improvement of accessibility and

country image and in the growth of the travel industryFinland as a hub

We bear responsibility andcreate value.

Helsinki AirportTodayHelsinki Airport is the leadinglong-haul airport and a popularEuropean transfer hub for airtraffic between Europe and Asia.

POPULATION REACHEDIN ASIA:

200 MILLION

POPULATION REACHEDIN THE AMERICAS:

20 MILLION

POPULATION REACHEDIN EUROPE &MIDDLE EAST:100 MILLION

HELSINKI

HELSINKI AIRPORTis the best connected airport inNorthern Europe. In other words,it offers excellent links to otherwell-connected airports globally.

Helsinki Airport’s directconnections alone reach apopulation of 320 millionpeople.

Source: ACI Europe, Airport Industry Connectivity Report 2017

0

5 000 000

10 000 000

15 000 000

20 000 000

25 000 000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018F

International traffic

Domestic traffic

Helsinki Airport

Fastest growing segment = Transfer traffic

of the passengersare Finnish. Helsinki isa multicultural hub.

Transfer trafficaccelerates the growthof the local traffic.

Especially Chinese &Japanese passengersAlso passengers fromRussia.

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Helsinki AirportDevelopment Programme

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We are investing1 billion euro tobuild an airportof the future.

More Capacity and New FacilitiesTerminal

sqm2+ 45 %

BHCapacity+ 50 %

Capacity ofWB aircraft+ 100 %

Renewedapron

450,000m2 Pax

30 Mio

Investment1 bn e

More than 30 Million Passengers in the Future• The terminal will be expanded by over 100,000 m2. In 2020, it will cover

over 250,000 m2 in area (= 10 Parliament Houses).• The number of passenger boarding bridges for wide-bodied aircraft will double from

eight to 16.• The capacity of luggage handling will increase by 50 %.• The apron, i.e. the stand and taxiway area for aircraft, will be renewed in an area of

450,000 m2 (= 90 football fields).• The airport’s total area is 1,800 hectares. If the airport were placed over the centre of

Helsinki, it would reach from Kaisaniemi to Katajanokka and Töölö.• Investments in the development programme will amount to 1 billion euro.• The impact on employment during construction will be 14,000 person-years.

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T1 Extension

7.9.201819

West Pier

7.9.201820

Border Control Capacity

7.9.2018

T2 Extension (Departure & Arrival)

7.9.201822

Arrival to the Helsinki Airport

T2 Extension (Departure & Arrival)

Ring rail

Airport rail

Tallinna rail

Transfer Capacity

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Plaza

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Southern Integration

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Master Plan 2040

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CAGR 2016-2036- Europe – China: 4.1% -

5.6%- Europe – Northeast Asia:

2.4% - 2.6%- Europe – Southeast Asia:

2.7% - 3.5%- Europe – Japan: 2.6%

Source: Airbus & Boeing Market Outlook

Our customer promise:

For SmoothTravellingWe are developing a uniformtravelling experience with allairport agents.

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We monitorcustomersatisfaction on aregular basisCustomer satisfaction at HelsinkiAirport in 2017 4,13 (4,07)Customer satisfaction in the airportnetwork in 2017 4,29 (4,29)

Scale 1-5

Services tailored for Chinese passengers

Service guideswritten in Chineseand salespeoplewho speak it

Employee swaps with sisterairport, Beijing CapitalInternational

Service training forairport staff

Cooperation agreement with Chineseairport operator Capital AirportsHolding Company (CAH)

Signs in Chinese

Payment platforms Alipay ja ChinaUnionPay are both available

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Our own page onWeibo and WeChat,videos on Youku

Thank you!