Designing Wearable Experiences UX Lisbon 2015

Designing Wearable

ExperiencesUX Lisbon 2015

1975

What is the User Experience?

A watchA screenA button

An interaction

2015

What is the User Experience?

A memoryA story

The user defines the meaning

How do we enable and enhance that

meaning?

Alastair

Al

Twitter@acuity_design

Hashtag#SensoryUX

Housekeeping

Safety

What's this workshop about?

LearningObjectives

Understanding more about:• Our 9 senses and sensory cognition• Information theory and gesture design issues

• Individual emotional and sensational mapping and testing

• Sensory substitution and multimodal/post-screen user interfaces

• Sensory augmentation and neuroplasticity

• Core questions for wearable user experiences

Confusion&

Uncertainty

Uncertainty in process delivers

greater certainty of deliverable success

Be open&

questioning

Themes

WearablesSmart Cities

Internet of Things

Designing a wearable experience

≠Strapping a sensor and/or a screen to a

user

And yet...

Fitness

My Cat is sad because Apple Watch is just another wrist mounted notification screen with health sensor

Notifications

Notifications

Multimodal notification nightmare

What can we do?

Going beyond screens

Relearningour senses

Understanding more usability

Timing

Volume

Meaning

Load

Designing for cognitive

accessibility

Perceivable Intelligible Actionable

Perceivable Intelligible Actionable

Can I sense it?

Perceivable Intelligible Actionable

Can I understand

it?

Perceivable Intelligible Actionable

Can I do something

with it?

Perceivable Intelligible Actionable

Enabling conversations

A framework

Behavioural

Physical

Behavioural

Physical

Behavioural

Physical

Behavioural

Physical

Sensational

Emotional

MultimodalitySensoryFutures

Event Plan

Meaning & Usability

MultimodalitySensoryFutures

Event Plan

Meaning & Usability

Perceivable Intelligible Actionable

Accessibility

Multimodality Playtime Show & Tell

Multimodality

10.30CoffeeBreak

Meaning

Gesture Playtime Show & Tell

Meaning & Usability

Usability

Neuroplasticity Sensory

Substitution

Sensory Futures

Sensory Augmentation

Multimodality

Tactile projects

Confusion

Haptics

Senses

Touch

Smell

Taste

Sight

Hearing

Touch

Smell

Taste

Sight

Hearing

1

2

3=

4

Touch

Smell

Taste

Sight

Hearing

CognitiveSlopTime

Chion

Hearing is the frame for your

senses

More Senses

SightVision

HearingAudition

TasteGustation

SmellOlfaction

TouchSomatosensory

Balance & accelerationEquilibrioceptionTemperature

ThermoceptionKinaesthetic senseProprioception

PainNociception

TimeChronoception

Other internal sensesInteroception

Playtime• Communicating without seeing• Teams create messages with

anything here• Use Touch to communicate• Allocate one person as listener• The listener can monologue• Prototype quickly, learn fast

Context

In an Airport

Discovery

Difficult

Sensory architecture

Behavioural

Physical

Sensational

Emotional

Behavioural

Physical

Sensational

Emotional

Attention

Attention

Sensor Avoid

Attention

Sensor

Seeker

Avoid

Bystander

Axes of conscious and unconscious

sensing

Living Sensationally

Attention

Sensor

Seeker

Arousal

Avoid

Bystander

Non arousal

Attention

Sensor

Seeker

Pleasure

Arousal

Avoid

Bystander

Displeasure

Non arousal

PAN model

Imagination

Attention

Sensor

Seeker

Pleasure

Arousal

Avoid

Bystander

Displeasure

Non arousal

Positive emotion and sense of

purpose matter

We live in our imagination

Sapiens

The brilliance of humanity is we

don’t live in reality

Coffee Break

Back in 30 minutes

Meaning&

Usability

New rules

If we want to talk in new ways through new

technology, we need to agree new rules

Meaning

Meaning1 Understanding

2 Creating3 Sensory

1Understanding

meaning

InformationTheory

2 parts toconversation

What we say

Confirming understanding

Loop

What we say

Confirming understanding

Meaning is made in the

reply

The user creates

meaning with you

2Creatingmeaning

Metaphor

Language isbuilt on

metaphor

This thing is LIKE these things

SIMILE

This thing is LIKEthis thing or this

thing

ANALOGY

This thing isthis thing

METAPHOR

SimileSimile

Simile

Simile

SimileSimile

Simile

Analogy Analogy

Metaphor

Mutual agreement of meaning

Proposal of meaning

Agreement of meaning

3SensoryMeaning

Body Language

Spiteful Resting Face

Sign Language

Signs as wordsFaces as grammar

Gesture

Gesture

Words Symbols

MessagesIn symbols

In physical gestures

Translate to Words

Discovery

User centered

Culturallyspecific

PROJECT SOLI

We can use total experience to

create messages

But need to balance meanings s &

information across senses

Usability

Usability1 Movement

2 Social3 Sensory design issues

1Movement

We move to think

We think to move

Our journeys define our memories

Situational&

Contextual

2Social

Stories

We remember what we want to share

3Sensory design

Timing

Volume

Meaning

Load

Timing

Timing

Volume

Timing

Volume

Meaning

Timing

Volume

Meaning

Load

Sensory Futures

Neuroplasticity

Sensory Substitution

Daniel Kish

Decision to change

Necessary but not sufficient Mindfulnesspractice

Sensory practice

Neuroplastic change

Necessary but not sufficient

Successful Sensory Substitution

Emotional desire to change Key gateway for success

A model for neuroplastic change & sensory substitution

TIME

Emotion

Loop

We change the technology

The technology changes us

Learn from impairment to understand

augmentation

BrainPort

USArmy

USArmyStudy

V.E.S.T.

“History of the future in 100

objects”Adrian Hon

ConnectedIntimacy

TailoredEcosystems

Co-EvolvedPossibilitiesPerson As ComputerPerson To Computer

Person To Person

Social Technology

Futures

Connectedintimacy

Enabling empathy

Supporting decision making

Tailoredeco systems

Shared places

Smarter places

Co-Evolved possibilities

Embodiment

Technology as part of us

An airport

User in the airport

User journey through an airport

How does the wearable affect the user experience?

Min – Max model explores stories

Think of the person, in a place, amongst

people, with a purpose

Perceivable Intelligible Actionable

Timing

Volume

Meaning

Load

Here’s some new factors

What changes?

How do you design a wearable

experience?

We candesign wearable experiences now

How well it workswith peopledepends...

It's aboutproduct designservice design

sensesemotions

social connections

Technology works in a human context of

social and sensory needs

What to do?

Talk

Tell stories

Test

Throw stuff away

Be open&

questioning

We live in our

imagination

1973

One more thing…

The user defines the meaning

Thank you