Department Leadership Teams Involving Everyone in the Plan on a Page! November 17, 2009.

Department Leadership Teams

Involving Everyone in the Plan on a Page!

November 17, 2009

Logistics and Housekeeping

Rest RoomsFire ExitsLunchMaterials

Two Objectives

1.) Make the department work better

2.) Make the department a better place to work

Create Your Workgroup Map

(YourDepartment)

(Workgroup) (Workgroup) (Workgroup)

Think of job-alike

categories

Groups will create

SMART goals

Technology Department

Networking Training

Tele-communication

Web Services

Help Desk/Technical Support

Introductions

Department –Name- Work Group-

To reach the desired stateAlignment to Strategic PlanShared leadershipCollaborative Problem Solving Improved efficiency

and effectiveness

Why Department Leadership Teams?

Random Acts of ImprovementAim of the Division

Goals and Measures

Aim of theDivision

Aligned Acts of Improvement

Goals and Measures

April 23, 2009Planning for 2009-10

Update your Plan on a PageReview mission and goals Add SMART

goals if appropriateHave updated copies ready for distribution

in the fall In the fall, Be ready to answer the question

– how will your Plan on a Page drive improvements in your department

Revive your data display

Outcomes/Purpose Develop collaborative leadership skills Utilize the department “plan on a page” to drive

improvements Create SMART goals for the department Develop an implementation plan to accomplish

department goals Track progress toward department SMART goals

through quality tools and data displays when possible

Use continuous improvement processes & tools

Agenda for today

Outcomes for Department Leadership Teams

Key Initiatives for 2009-10DistrictEach department (Discuss & Report out)

Plan on Page & SMART goalsReview/Revise/Create

Key Initiatives ~ District

Achievement GapConsistent Quality of InstructionIowa CORE Curriculum ImplementationMiddle & High School CongruencyPLC / DLT DevelopmentTechnology in Learning

Key Initiatives ~Department

What are the key initiatives for your department/area for: 2009-102010-11

Select a recorder and reporterRecord on chart paperReport out to large group

Reports by Department

DepartmentKey Initiatives 09-10 & 10-11

DepartmentSub-department/work groupConnections to Strategic Plan

Agenda for today

Outcomes for Department Leadership Teams

Key Initiatives for 2009-10DistrictEach department (Discuss & Report out)

Plan on Page & SMART goalsReview/Revise/Create

Department Plan on a PageUpdate the Plan on a PageReview Mission StatementReview the Goals

ContinueRemoveConsider new goal areas based on

Key Initiatives

Review/Update/Add Goals for Sub-department/Work Groups

Think About…

What do we stop doing?What do we continue

doing?What do we need to fix?What do we start doing?

In Your Department…What are your top goals? - How do

you know?How much time do you spend on

top goals? - How do you know?How do you measure

your progress? – What data are you currently collecting?

Technology Technology DepartmentDepartment

Networking Training

Tele-communication

Web Services

Help Desk/Technical Support

SMART Goals

SMART Goals

SMART Goals

SMART Goals

(Your Department’s Mission Statement Here)

(Your Department’s Goals Here)

Connect the front Connect the front line to the goalsline to the goals

Each work group Each work group needs to know needs to know how their work how their work alignsaligns

SMART goals for SMART goals for each work each work groupgroup to the to the Plan on a Page Plan on a Page goalsgoals

What Are SMART GOALS?

S pecific, pecific, strategicstrategic

M easurableeasurableA ttainablettainableR esults-esults-

orientedorientedT ime-boundime-bound

Serve our Serve our customers customers in a timely in a timely

fashionfashion

Serve our customers in a timely fashion

Define it!

Key Measures!

Set Target!

Important Work Orders

5 point response scale and an average

Six months to study & implement changes

Average score of …..

July 2008

By July 2008, increase response time to Important work orders to an average of 4.1 as measured by the customer follow-up survey.

Customer SatisfactionCustomer Satisfaction Ensure customer satisfactionEnsure customer satisfaction Serve our customers in a timely fashionServe our customers in a timely fashion Continually improve customer Continually improve customer

satisfactionsatisfaction

SMART GoalSMART Goal By July 2008, increase response time to By July 2008, increase response time to

ImportantImportant work orders to an average of work orders to an average of 4.1 as measured by the customer 4.1 as measured by the customer follow-up survey.follow-up survey.

Important requires a quick response -- needed to continue project -- Examples…..

Emergency Requires immediate attention --dangerous --loss of service --immediate turn around --Examples….

Serve our customers in a timely fashion

Routine response not critical to continue work/process --Examples……

Response time

Response Time

Respond and schedule

Schedule & complete project

24 hours

1-5 days

1 – 5 days

30 days

GOAL STATEMENT

SMART GOAL

INDICATORS

MEASURES

TARGETS

ACTION PLAN

Communicate & post indicators, measures, targets (Leadership team)

Develop 5 pt scale (Leadership team)

Develop follow-up survey (Leadership Team)

Definition of Timely Fashion From Step One – using the Affinity Diagram

By July 2008, increase response time for Important work orders to an average of 4.1 as measured by the customer follow-up survey. (5 pt scale)

Team Work Time

Report Out

Progress Work to completeEvaluation

January 21, 2010

Plan on Page UpdatedNew SMART Goal Drafts

DepartmentSub-Department/Work Group

Be ready to answer the question – how will your Plan on a Page drive improvements in your department