DeCenzo and Robbins HRM 7th Edition1 CHAPTER 14 Effective HRM Communications.

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CHAPTER 14

Effective HRM Communications

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CHAPTER 14 TOPICS:

1: Communication and HRM 2: Legally required communications 3: Purpose of HRM communications 4: Corporate culture and communications 5: CEO and communications 6: Effective communications programs 7: Employee handbook purpose 8: Employee handbook contents 9: Communication methods10: Suggestion programs

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1: COMMUNICATIONS AND HRM

How do you find out about what happens at work?

BULLETIN BOARDNEWSLETTERGOSSIP?????

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1: COMUNICATIONS AND HRM

What HR functions are involved?

All of them? Recruiting Orientation Rewarding AND….

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1: COMMUNICATIONS AND HRM

Compensation Motivation Change Health and safety Benefits

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1: COMMUNICATIONS AND HRM

Common threadGlobal

competitivenessStress

management for change

Enhance diversity

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2: LEGALLY REQUIRED COMMUNICATIONS

OSHA: Hazard Communications Standard

ERISA: Summary Plan Description

WARN: Plant closing

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3: PURPOSE OF HRM COMMUNICATIONS

Keep employees informed

Tool to bring about positive change

Influence culture

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4: CORPORATE CULTURE AND COMMUNICATIONS

Communication affects culture

Can build trust and commitment, loyalty

AccurateFree-flowingTimelyOR, the reverse

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5: CEO AND COMMUNICATIONS

VisionTop management

must provide backing, support, endorsement for communications

Give and receive information

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6: EFFECTIVE COMMUNICATIONS

Top management commitment

Effective upward communication

Determining what to communicate

Allowing for feedback

Information sources

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6: EFFECTIVE UPWARD COMMUNICATION

Employees are closest to the work

Know what is really going on

Know how changes will affect workers

EmpowermentDecision making

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6: DETERMINING WHAT TO COMMUNICATE

Filter out irrelevant What if ???

Need to knowEthical issues

So what ???Overload of useless

informationFeel left out

Include important

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6: ALLOW FOR FEEDBACK

Don’t ASSUMENeed to know if

goals are metInvolvement of

employees

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6: MULTIPLE INFORMATION SOURCES

EmployeesImmediate

supervisorsHR experts

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7: EMPLOYEE HANDBOOK PURPOSE

Employee Information central

source Commitment, security Direction

Employer Committed workforce Recruit Educate, inform, and

guide employees

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7: TO ACHIEVE THAT PURPOSE

AN EMPLOYEE HANDBOOK SHOULD BE

Well organizedClearly writtenLegally limited

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8: EMPLOYEE HANDBOOK CONTENTS

Introductory comments

What you should know

Your benefitsYour responsibilities

and safety procedures

– See Exhibit 14-4

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Exhibit 14-4: Sample Employee Handbook Table of Contents

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8: INTRODUCTORY COMMENTS

GreetingsWelcomeValuable to the

companyTone setting,

culture statementPerformance, role

expectations

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8: WHAT YOU SHOULD KNOW

Rules and policies Attendance, work

hours Lunch hours Lay off practices Performance

appraisal issues

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8: YOUR BENEFITS

Membership-based Keep morale highCostsEligibility

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8: RESPONSIBILITIES AND PROCEDURES

SafetyPersonal conductReporting

accidentsCompliance

requirements

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9: COMMUNICATION METHODS

Employee handbook

Bulletin boardCompany

newsletterCompany-wide

meetingsDigital MediaAND….

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9: COMMUNICATION METHODS

FOR OFFSITE EMPLOYEES Facsimile machines Emails Internet Phone

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10: UPWARD COMMUNICATIONS

Complaint procedure

Suggestion programs

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10: COMPLAINT PROCEDURE

Question company actions

Appropriate behaviors

Unions Grievance procedure Collective bargaining

process

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10: COMPLAINT PROCEDURE STEPS

1. Employee-supervisor

2. Employee-employer relations

3. Employee-department head

4. Employee-president

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10: SUGGESTION PROGRAMS

Tell management what is right (and wrong)

Management action

Response necessary

AND….

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10: SUGGESTION PROGRAMS PROVIDE

Financial awards IMRPOSHARE

Continuous improvement

Employee involvement

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REVIEW CHAPTER 14

Remember these terms?

Employee handbook Summary Plan

Description Bulletin board Feedback CEO role

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QUICK: REVIEW CHAPTER 14

ANSWER THESE QUESTIONS ON A SHEET OF PAPER. 1. THE MOST IMPORTANT THING WE DID IN

CLASS TODAY _______.2. I STILL HAVE QUESTIONS ABOUT___. 3. THE BEST THING ABOUT CLASS TODAY

WAS _______________.4. DON’T DO ____________ ANYMORE.

• TURN THEM IN, PLEASE. NO NAMES. WE’LL TALK NEXT CLASS SESSION

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PREVIEW: CHAPTER 15

Find an employee who is/has been a labor union member.

Ask him/her to tell you a story about why the union is a good thing.

Ask him/her to tell you a story about why the union is a bad thing.

Write up their responses for 1 extra point on your final grade.

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Exhibit 14-1: Components of Effective HRM Communication

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Exhibit 14-2: A Sample Employee Handbook Disclaimer

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Exhibit 14-3: Suggestions for an Employee Handbook

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Exhibit 14.6: A Sample Complaint Procedure in a Nonunionized Work Environment