Culture of Self-Responsibility

CULTURE OF SELF-RESPONSIBILITY @RESONANTINSIGHT

Getting to know you…

- SOLO CONSULTANTS - SMALL BUSINESS - MID-SIZE - ENTERPRISE

Thank You for being You!

“You might as well be you. Everyone else is taken.”

Adapted by Chris Garibaldi from Oscar Wilde

What do you do when you spill your pop/drink?

For Today 1

2

3

Why care? ROI of Self-Responsible Cultures

How to shift Create a Self-Responsible Culture

Now what? Your Self-Responsible Plan

1 ROI of Self-Responsible Cultures

Why care?

Example of the opposite of Self-Responsibility

United Breaks Guitars

SOURCE: BlessingWhite, Inc. Employee Engagement Report 2011.

Only 1:3 employees are ENGAGED—worldwide!

Is your organization more like this…

Or more like this…

What is self-responsibility?

What is self-responsibility?

1. A bit of “Flow”

2. A bit of “Drive”

3. Being 100% You

Take Responsibility for Your Flow

“People who learn to control inner experience will be able to determine the quality of their lives,

which is as close as any of us can come to being happy.”

Mihaly Csikszentmihalyi

1. Clear goals.

2. Immediate feedback.

3. Balance challenges & skills.

4. Blend action and awareness.

5. Distractions are excluded.

6. No worry of failure.

7. Self-consciousness disappears.

8. Sense of time becomes distorted.

9. The activity becomes “autotelic”

(an end in itself, done for it’s own sake).

Mihalyi Csikszentmihalyi

9 Elements of Flow

Artwork: Yue Minjun, Laughing Painter, 2003, oil on canvas, 70 x 50 cm

“Employees are happiest when they’re trying to achieve goals that are difficult but not

out of reach.” Daniel Gilbert, Author of “Stumbling on Happiness”

The urge to direct our own lives.

“Yearn to do what we do in the service of something bigger than ourselves.”

“Desire to get better and better at what matters to us individually.”

CASE STUDY

Values ‘r Us

Zappos Family Core Values “As we grow as a company, it has become more and more important to explicitly define the core values from which we develop our culture, our brand, and our business strategies. These are the ten core values that we live by:

Values Lead Strategy

1. Deliver WOW Through Service 2. Embrace and Drive Change 3. Create Fun and A Little Weirdness 4. Be Adventurous, Creative, and Open-Minded 5. Pursue Growth and Learning 6. Build Open and Honest Relationships With Communication 7. Build a Positive Team and Family Spirit 8. Do More With Less 9. Be Passionate and Determined 10.Be Humble”

1. Sold to Amazon for $1.25B: AND retained culture & brand.

ROI of Delivering Happiness

2. Tony Hsieh: pro-rated the $1.25B

proceeds with employees based on comp.

ROI of Delivering Happiness

3. Happy customers: 800 number on top of every page & free returns to overcome resistance.

ROI of Delivering Happiness

4. Open and transparent: Employee testimonials in “Culture Book” (unedited)

ROI of Delivering Happiness

5. Culture as marketing asset: Created a training division (Zappos Insights) and Delivering Happiness is a movement.

ROI of Delivering Happiness

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Why?

How?

What?

Be clear about YOUR WHY

2 Create a Self-Responsible Culture How to shift

You just need to remember this word

Purpose Ownership Progress

One Word…

Purpose

Industrial age…

the lead character was the mass production worker

Information age…

the lead character became the knowledge worker

Conceptual age…

belongs to the creator, the empathizer, the pattern

recognizer and the meaning maker. In other words all

who master R-directed thinking.

1. Purpose Driven Innovation

The Three Tools

2. Contribution Marketing

3. Holism

1. Purpose Driven Innovation

What is my “product”?

WHY is my “product”?

“We are what we repeatedly do. Excellence, then, is not an act but a habit.”

Aristotle

1. Wish

2. Choose your “object” of excellence

3. Create a Purpose Statement

4. Believe your Purpose Statement

5. Facilitate on open platform(s)

6. Co-create

2. Contribution Marketing

“We came all this way to explore the moon, and the most important thing we discovered is the Earth.” Bill Anders (Apollo 8)

3. Holism

REDUCTIONISM Logical Sequential Rational Analytical

Intuitive Imagination Emotional Synthesizing

HOLISM

INDUSTRIAL AGE…the lead character was the mass production worker INFORMATION AGE…the lead character became the knowledge worker CONCEPTUAL AGE…belongs to the creator, the empathizer, the pattern recognizer and the meaning maker. In other words all who master R-directed thinking.

We’re all: well-connected well-informed, driven toward one goal

Let’s summarize

P for

Purpose

We’re all: well-connected well-informed, driven toward one goal

HAVE DRIVE, SELF-MARKET,

BE HOLISTIC!

Now

Ownership

Having a Sense of Belonging is a Crucial Factor in Team Morale

Individual Contribution To The Team…

plays an important role in shaping a sense of belonging

Problems are everywhere…

inspire your team the culture of…

veni, vidi, vici

I see

I own

I solve

the problem

the problem

the problem

How?

Follow these 4 simple steps

(simple, but not always easy)

When you see a problem…

Write the problem On a..

hallway whiteboard, or shared database or shared medium

1 Step

Openly--in team meetings

Discuss the problem… 2 Step

Every work item has one and only one owner at any given time

1owner assign

3 Step

Owner* is now responsible for finding solutions within the expected timeframe *Owner can work with others

4 Step

Tell the team about accomplishments and celebrate a little victory

Team relies on you as owner to deliver results on time. If you can’t deliver, pass the baton as early as possible

Hang on to your ego?

Let’s summarize

O for

Ownership

1 owner for a given work item

3vs (vini,vedi,vici)

Culture

4 steps

write, discuss, assign, solve

solving problems

Progress

“We are making progress” You heard this so many times

Human Brains

frequent, small exciting activities, accomplishments

Let’s make them active and happy

And in the mean time, the world, technology are changing

This Week Not This Week

Work Items ..each belongs to one of these buckets

For a large work item, cut it into pieces. It has no more than a week worth work.

30 minutes a week

That’s all the team needs …

to review new, existing work items, to bucketize, and to celebrate accomplishments

Keep Focus on the destination, make sure you don’t go the wrong way

the Biggest Factor Affecting Progress is the

Still,

Human Factor

Let’s repeat 1 week microstone

30 minutes weekly meeting

2 buckets for work-items

P for

PROGRESS

3 Your Self-Responsible Plan

Now what?

Pick one challenge at work you have been ignoring. Think of ONE step you can take to POP it

by Valentine’s Day!

Pick ONE action to practice what you learned today.

Write it down now!

CONTRACT for mutual support with a neighbor now!

1. What will you do? 2. When will you do it? 3. How will I know?

CELEBRATE!

Be clear about your end-outcome and the means will show up.

We help companies grow, through their people.

Why talk to Resonant Insights?

Our Invitation:

1. Brown bag on ROI of Culture

2. A POP working session

3. Purpose Discovery Workshops

YOUR NEEDS

Bobby Bakshi Chief Inspiration Officer bobby@ResonantInsights.com 425.999.9984 www.ResonantInsights.com

Thank You Ryan Gunhold Chief Growth Officer ryan@ResonantInsights.com 206.930.4410 www.ResonantInsights.com