Crisis Management & Crisis Communications · 2019-10-04 · Crisis Management & Crisis Communications Hennes Communications Crisis Management Crisis Communications Litigation Communications

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Crisis Management & Crisis Communications

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Accident

Active Shooter

Bombing

Crime

Criminal Accusation

Data Breach/Loss

Discrimination Complaint

Explosion

Fire

Fiscal Mismanagement

Flood

Food-Borne Illness

Hacker Attack

Indictment

Inappropriate Comment

What You or Your Bar Association Might Face

Lawsuit

Lawyer Diversity (Lack of)

Legal Malpractice

Mass Casualty Event

Protest

Public Humiliation

Reputational Threat

Sabotage

Sexual Harassment/Misconduct

Social Media Threat

Strike

Terrorist Incident

Theft

Workplace ViolenceTop Challenges

• Regulations & Enforcement

• Privacy & Data Security

• Litigation

• Intellectual Property Disputes

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Could This Happen To You or Your Bar Association?

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Could This Happen To You or Your Bar Association?

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> When the media turns their cameras or laptops on you, your bar association or board chair

> Who we are

> What we do

Crisis Management & Crisis Communications

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The Court of Public Opinion

Controversies today are tried in the

Court of Public Opinion –

as often as in the Court of Law.

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The Damage Control Playbook

Rule #1: Tell the truth

Rule #2: Tell it first

Rule #3: Tell it all

Rule #4: Tell it fast

Rule #5: The media filters

Rule #6: Fundamental role of reporters is

not to inform or educate

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The Damage Control Playbook

Let’s eat, Grandma.

Let’s eat Grandma.

9Copyright 2019 Hennes Communications @crisiscomm crisiscomm

The Damage Control Playbook

Rule #1: Tell the truth

Rule #2: Tell it first

Rule #3: Tell it all

Rule #4: Tell it fast

Rule #5: The media filters

Rule #6: Fundamental role of reporters is

not to inform or educate

10Copyright 2019 Hennes Communications @crisiscomm crisiscomm

Crisis Management & Crisis Communications

Villain

Victim

Vindicator

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Tell the Truth, Tell It All, Tell It First, Tell It Fast

What if you

AREthe Villain?

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Tell the Truth, Tell It All, Tell It First & Tell It Fast

Iterative Journalismand

the Need for Speed

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Crisis Management & Crisis Communications

Convincing ED’s & Bar Presidents

to do the right thing

Using “Peacetime” Wisely

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Crisis Management & Crisis Communications

Using “Peacetime” Wisely

• Trade associations

• Social media

• The local media – becoming a “Trusted Source”

• Circles of influence

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Crisis Management & Crisis Communications

Using “Peacetime” Wisely

• Truth-telling

• Length of messaging

• The 3-V’s

• Need for speed

• Being human vs. being a lawyer

• Having the necessary skill sets

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Crisis Management & Crisis Communications

Preparing for Disaster

Having a Crisis Communications

Plan In-Place

Vulnerability Audit

Elements of the Plan

Crisis Response Team

Crisis Management vs.

Issue Management

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Crisis Management & Crisis Communications

Breakout Session

2:30 – 3:30

Matching Words & Performance

Erie-Superior Room

Bruce M. Hennes, CEO, Hennes Communications

Thomas J. Fladung, managing partner, Hennes Communications

Whether you’re speaking on-camera, teaching a seminar, offering

remarks from a podium, or making a presentation to your board, it’s not

just what you say but how you say it. This seminar will help you up

your communications game.

18Copyright 2019 Hennes Communications @crisiscomm crisiscomm

Crisis Management & Crisis Communications

Hennes CommunicationsCrisis Management

Crisis Communications

Litigation Communications Support

Media Training

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Don’t Let This Happen to You or Your Bar President

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Crisis Management & Crisis Communications

Hennes CommunicationsCrisis Management

Crisis Communications

Litigation Communications Support

Media Training

Subscribe to Our Newsletter:

Crisis Management Today

For a gratis subscription, send your email address to

hennes@crisiscommunications.com