CREATIVE COLLECTIONS FOR COURTS 2014 SUMMER CONFERENCE 1.
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1
CREATIVE
COLLECTIONS FOR COURTS
2014 SUMMER CONFERENCE
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CREATIVE COLLECTIONS FOR COURTS
• HON. PAULA O’NEIL, PH.D (PASCO COUNTY, CLERK & COMPTROLLER)
• IMPORTANCE OF AUTOMATION FOR COLLECTIONS
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CREATIVE COLLECTIONS FOR COURTS
• HON. BRENT THURMOND (WAKULLA COUNTY, CLERK & COMPTROLLER)
• WHAT WE SET OUT TO DO - CHANGING THE TONE
• CHALLENGES WITH BEING A CHANGE AGENT
• REACTION FROM JUDGMENT DEBTORS
• OUR SUCCESSES
CREATIVE COLLECTIONS FOR COURTS
• HON. JEFF SMITH (INDIAN RIVER COUNTY, CLERK & COMPTROLLER)
• WHAT TO CONSIDER WHEN CREATING AN IN-HOUSE COLLECTION PROGRAM
• GETTING JUDICIAL COOPERATION
• WORKING WITH LOCAL AGENCIES
• OFFICE HURDLES
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CREATIVE COLLECTIONS FOR COURTS
• LOUIS TOMEO (PALM BEACH COUNTY, CRIMINAL COURT SERVICES DIRECTOR)
• OPERATION GREEN LIGHT
• GOAL – TO COLLECT UNPAID FINES/FEES ON TRAFFIC CITATIONS THAT HAVE BEEN
REFERRED TO A COLLECTION AGENCY.
• ONE DAY EVENT WHERE CUSTOMERS CAN PAY THEIR CITATION, LATE FEES AND
REINSTATE DL WITHOUT PAYING THE 40% COLLECTION AGENCY FEE.
• FULL PAYMENT ONLY
• ADVERTISING
• COLLECTION AGENCY PERSPECTIVE
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• MARY KAY DITCH (LEE COUNTY, COURT SERVICES MANAGER)
• PAYMENT PLANS
WORK WITH JUDICIARY TO ADDRESS VOLUMINOUS TOLL CASES
CONSOLIDATE TOLL CASES TO REDUCE ADMINISTRATION OF MULTIPLE PLANS
WORK WITH TOLL AGENCY TO MODIFY CITATION AND NOTIFICATION CONTENT
• TOOLS
FINE REDUCTION PROGRAM FOR TOLL CITATIONS
RESEARCHING CREATION OF MOBILE WEBSITE TO FACILITATE PAYMENTS USING MOBILE DEVICE
CREATING DISTINCT PORTFOLIO TYPES FOR TARGETED COLLECTION EFFORTS
• NEGOTIATING WITH THOSE WHO OWE
NEGOTIATE PAYMENT PLANS WITH REDUCED FINES AS ALLOWED BY STATUTE
CREATIVE COLLECTIONS FOR COURTS
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• KELLI LEIGHTON (MARTIN COUNTY, COLLECTIONS MANAGER)
• DEVELOPMENT OF A WEEKLY TRAFFIC COURT TO IMPROVE COLLECTIONS TO INCREASE TRAFFIC
COLLECTIONS AND MEET PERFORMANCE STANDARDS
• WORK WITH JUDICIARY TO CREATE WEEKLY TRAFFIC DOCKET
• PAYMENT PLANS—MAKE THEM WORK FOR YOU
• PLAN FOR SUCCESS
• PREPARE PAYMENT PLAN PAY STATION
• WHAT MAKES A WINNING PLAN?
• CONSTANT AND CONSISTENT FOLLOW-UP
• SUCCESS
• MAINTAINED 90% COMPLIANCE
CREATIVE COLLECTIONS FOR COURTS
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Kathy Davis (Chief Deputy of Court Services)
CITRUS COUNTY
Pay online, not in line!
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• AUTOMATED CHECKING SYSTEM AND OTHER PAYMENT
CONVENIENCES
• ACH AUTOMATIC WITHHOLDING AUTHORIZATION FORM
• SECURE NETWORK
• RENEGOTIATING PAYMENT PLANS
• EXTENDING THE DEFAULT PERIOD
CREATIVE COLLECTIONS FOR COURTS
CLAY COMPLIANCE PROGRAM
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WE OVERHAULED!May ‘13 June ‘13 – Dec ’13 Jan ‘14 - ongoing
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01/01/13 – 03/31/13Q1: 15.85%Collected: $41,099Assessed: $259,278 01/01/14 – 03/31/14Q1: 26.73%Collected: $58,680Assessed: $219,523 Increase of 10.88%
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