Transcript
Core
mark
eti
ng
co
nce
pt
Neo Cabby MM
Keepall 55 with Strap
Cabas Ipanema GM
What is Core Marketing Concept?
Background
• A French fashion company since 1854.
• Known for bags and trunks.
• Internationally expanded.
Needs, Wants and Demands
• Needs - State of felt deprivation• Target to specific groups based on
their: 1. Social needs; 2. Esteem needs• Wants – specific objects that can
satisfy needs shaped by culture and individual personality.
• Prada, Gucci, LV, Chanel, D&G, Versace…
Cont’• Demand- backed with buying power– Eg. I want LV and I can buy it.. Which
one to choose?– In Malaysia, it can range from RM800-
RM5000, depending on the brand
$255.0
0$245.0
0 $45,352.0
0$459.0
0
Products
• Anything (satisfies wants and needs)• Not limited to physical objects.• For LV… It’s all the physical objects• Customer services not fair– Casual vs. Glitz and Glamarous
• There are options to choose from:– Cabas Ipanema GM
Value, Satisfaction and Quality
• Value- cost and benefit
• LV is a luxury brand. – fine craftsmanship, tradition, style and
exclusivity– “ordinary people” buys imitation
COST BENEFIT
-Expensive -Stylish and trendy
-Imitations hard to control
-Satisfy social and esteem needs
Satisfaction
• Satisfaction of product varies.
• Does it meet buyer’s expectation?
• $$$???
Quality
• Product performance Customer Satisfaction
• TQM– Quality of the leather, frame of trunk
Defects?– Colours used – Shape of the item
Exchange, transactions and relationships
• Exchange- obtaining something by offering something in return - satisfy needs
• It can be an intra thing.– Friends Friends– Family Family
Conditions to Exchange
• 2 parties• Something of value to another• Willing to deal• Can make a choice• Communicate and deliver
Transactions
• An element of exchange• Must have agreement on T&C
Relationship
• Customers and stakeholders• Make sure everyone is happy.• Customer satisfaction- More profits
Market
• Actual and potential buyers of a product, where sellers make the industry
– Authentic LVs- Higher income, wealthy
– Counterfeit LVs- Average or lower income, not well-off
Customer, company and competitor
CUSTOMER-Any party exchanging with organization
COMPETITOR-Alternative entity
COMPANY-Entity making the offer
The End
Thank you for listening.
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