Connecting people through Unified Communications & Collaboration (UCC)
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Dell World 2014 First Last, Position, November xx, 2014
Connecting people through Unified Communications & Collaboration
Don Potts: Exchange Czar
Stephen McMaster: Lync Ambassador Session MT16
Dell World 2014
Dell World 2014
Which option balances $$ & productivity?
Hosted Exchange and Lync
On-premises
Private cloud On-premises or hosted
Ela
stic
ity
Control, customization and integration
Hybrid Private cloud
Hosted public cloud
On-premises
Office 365
Dell World 2014
Dell World 2014
Better value if you build or buy? Analysts & customers finding great ROI with on-site solutions
• 14 month payback: ~$1.6M investment 5,000 users
• $1.3M cost reduction by eliminating PBX and third- party web conferencing
• $493 saved per user/year over 2 years
• 86% of mailboxes remain on premises* (respondents with > 1,000 users)
• 50% larger mailboxes*
• 33% more mailboxes**
• $1 per month*** 10GB mailbox infrastructure, maintenance (3 years)
• Fast ROI • Lower cost • Greater
productivity • Larger
mailboxes
Sources:
*Dimensional Research customer survey
**Generational server improvement
***Dell internal data
Source: Forrester
Microsoft Exchange
Microsoft Lync
Dell World 2014
What’s stopping you? Survey says…
Lync adoption 47% bandwidth 33% network congestion 25% mobility support
Exchange in cloud 59% data loss or corruption 63% cloud security 78% availability or performance control
Common • Limited skills/time • Migration concerns • Management and maintenance • Hidden costs
Sources: “The State of Corporate Email.” Dimensional Research, sponsored by Dell. Companies >1,000 employees *“Lync Adoption and Challenges: A Survey of Microsoft Lync Users.” Dimensional Research, sponsored by Dell
5 Dell World 2014
Expert services and enterprise voice help desk Industry-acclaimed
software
Ground-breaking infrastructure and mobility solutions
Cost effective, future-ready solutions enable growth and innovation
Expect 100% coverage of critical solution elements
Best-of-breed partnerships
Dell software and IT management tools
Dell hardware and embedded management
Dell services
Partner ecosystem
Dell World 2014
This costs MORE than Exchange infrastructure
7 Dell World 2014
On-site Exchange infrastructure less than cloud?? How is it possible?
48,300 mailboxes – 1 POD
289,800 mailboxes – 6 PODs
Total Cost $1,733,505.28
Mailboxes 48,300
$ per mailbox $35.89
$ per year (5yr) $7.18
$ mailbox/month $0.60
Total Cost $10,401,031.68
Mailboxes 289,800
$ per mailbox $35.89
$ per year (5yr) $7.18
$ mailbox/month $0.60
Total Infrastructure Costs Include All: • Servers (R720XD) • Storage & Disk (MD1200)
If 3yr depreciation - cost per mailbox per month =$.99
• Dell Switches (S4810) • Racks & Cables
Dell World 2014
What should the building blocks look like?
Basic building block (Pod)
Two site active/active
Exchange 2013
Pod deployments
• Server form factor
• Choice of storage
• Virtualization
• Manageability and support
• High availability
• Cost
• Need for scale
Pod
Local
Remote
Remove remote building blocks for local copies only
Pod/DAG1
Pod/DAG2
Site 1
Site 1
Backup
Backup
Flip for 2nd site
Look for Exchange Solution Reviewed Program (ESRP) – Storage configurations Tested and validated designs for 1,000 to 50,000 mailboxes
Dell World 2014
Integration
Solid solution: great user experience & TCO/ROI Success criteria is different for each app
Exchange Ensure: Performance Capacity
Exchange performance validation
Avoid: Latency Jitter Packet loss
Lync network assessment
Lync
Availability
Integration
Scale
Dell World 2014
What should the building blocks look like?
External users
Branch office
Central site
Small Business
Architecture ITSP/PSTN
SIP trunk
SIP trunk
WAN link
Front-end server
Back-end server
Persistent chat server
Web apps server
SQL server
Dell MessageStats
Reverse proxy servers
Edge servers
Virtual load balancers
Wireless endpoints
Wired endpoints
Central site users
Wireless endpoints
Wired endpoints
Central site users
Lync Server Edge Architecture
Lync Server Core Architecture
Lync Server 2013 Architecture
• High availability, virtualized designs
• Resilient hardware
• Large memory capacity and I/O bandwidth
• Highly scalable features
• Optimized devices and wireless end-points
Dell World 2014
What should the building blocks look like? Networking options: Balance, Deliver & Protect
• Flatter, faster fabrics ensure QOS
• Non-blocking, non-oversubscribed networking switches
• Lync-optimized campus wireless solutions
• Best-of-breed load balancers and session border controllers
PSTDN
DNS Servers
Mediation & AV conferencing servers
Server Farm
LAN Switches
VoIP Gateway
SAN Switches
Campus
Internet
Lync servers
Archiving + Monitoring servers
Protect data
Balance data
Deliver data
External Users
Internal Users
Storage for Hyper-V VM’s
& SQL db’s
Dell World 2014
New reference architectures on PowerEdge 13G servers
Dell World 2014
How do you measure the value? Usage, trending and performance reports
Insights into your communications
Improved system performance
14 Dell World 2014
Physical
Where are you on the journey to the cloud? Cloud provides flexibility
• Consolidate • Virtualize • Enable agility • Lower costs • Improve service levels • Ensure business
continuity
Application
OS
Hardware
Virtualization
Hardware
Ap
p
Ap
p
Ap
p
Consolidation Cloud
VM
VM
VM
VM
VM
VM
VM
VM
VM
Virtualization
VM
VM
VM
VM
All this can be virtualized & “cloud-ified” Flexible UC&C should be part of your IT portfolio
Dell World 2014
UC&C at Dell
Globally dispersed workers and partners, needed
streamlined communications and improved
collaboration
• Saved >$1M by eliminating PBX and separate voicemail appliances
• Improved mobility and productivity for ~100,000 workers
• Decreased external services—hosting ~2M video conferencing minutes/month
Challenge
Dell World 2014
“ The UC&C solution has helped Dell’s Connected Workplace program avert annually an estimated 13 million kWh of energy and more than $14 million in annualized expenses.” Victor Walker, Director, Global Facilities
Shared Services
Results
Dell World 2014
TGE Gas Engineering
Globally dispersed users needed improved support and
faster access to data and Microsoft UC&C applications
Results
• Improved user productivity with reliable, fast
access
• Data speeds 20x faster at the core
• Access switches 2x as fast
• 50% savings in storage capacity with rollout of
Windows Server ®2012
Challenge
“We’ve gained excellent core switches with Dell Networking and paid 30 per cent less than the equivalent Cisco technology.” Christian Domschke, Head of IT Services, TGE Gas Engineering, Germany
Dell World 2014 Dell World 2014
Dell World 2014
Hawaiian Airlines
Dispersed operations, traveling customers
needing time-sensitive information
Results
• Company’s culture is transformed
• Office & airport-based employees
communicate more easily to manage flight
operations & help customers on the spot
• Reduced costs
Challenge
“We are a large company with employees spread across the globe, but with Microsoft Lync and the help of Dell IT Consulting Services, we all feel much more connected. This really enhances our sense of ‘ohana– family−as a company.” Robyn Inouye, IT Director of End User Shared Services
Dell World 2014 Dell World 2014
Dell World 2014
End-user experience, utilization, security IT service delivery
Business managers
End-users Server & networking managers
Application admins & managers
Delivering value across your organization
• Business continuity • Usage trends,
analysis & reports to drive utilization
• Device security, BYOD & mobility
• Application availability
• Enhanced voice & video quality for better experience
• BYOD & mobility
• Simplified deployment of Hyper-V
• Streamlined management
• Enhanced performance and QoS
• Modular scale-out
• Improved performance, uptime, planning &, utilization with reports & analysis of IM, file transfers, VoIP and A/V conferencing
• Automated user account management
Dell World 2014
How do you get started?
Workshop Assessment Design Implementation Manage/support
Understand the potential
Make informed decisions
Lay the path for success
Capture the value
Contribute to ongoing
success
Skilled Solution Architects
Unique intellectual property
Best of breed partners
Automated tools and analysis
Reference architectures
Contact your Dell representative about Dell and partner services
Dell World 2014
Let’s get started
See you in the Expo
Meet our experts & Discuss your UCC projects
Learn about migration solutions: www.dell.com/ucc
Dell World 2014
Thank you
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