Communicating in Today’s Workplace. Communicating in the New Workplace Skills for Career Success Organizational Communication.

Communicating in Today’s Workplace

Communicating in the New Workplace

Skills forCareer Success

Organizational Communication

Communicating in the New Workplace

Skills forCareer Success

Strong communication skills are necessary for hiring. top skill set sought by employers. critical for promotion. essential for effective job

performance. more important now as a result of

technology. learned through instruction and

practice.

Why You Need to Build Career Skills

Ensure Your Success as a Knowledge Worker

In today’s Information Age, expect to

work with words, figures, and data

think critically make decisions take charge of your career continue learning all your life

Get Ready for Critical Thinking, Decision Making, and Problem Solving

Identify and clarify

Problem

Gather information

Evaluate evidence

Consider options

Test best option

Factors that Affect You in the New Workplace

Heightened global competition

Flattened management hierarchies

Expanded team-based management

Innovative communication technology

New work environments Increasingly diverse workforce

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Success for YOU in the new global

and diverse workplace requires excellent

communication skills!

Communicating in the New Workplace

Organizational Communication

Organizational Communication

Functions Internal External

New emphasis Interactive Mobile Instant

Forms Oral Written

Delivery Electronic Hard copy

Communication and Formal ChannelsWritten

Memos, lettersAnnual reportCompany newsletterBulletin board postingsOrientation manual

Electronic E-mail, Instant messaging Voicemail, Videoconferencing

Intranet

OralTelephoneFace-to-face conversationCompany meetingsTeam meetings

Information Flow in Organizations - Formal Channels

Downward flow

Upward flow

Managers Supervisors

Subordinates Supervisees

Cow

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ers

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Horizontal flow

Information Flow in Organizations - Formal ChannelsManagers Supervisors

Subordinates Supervisees

Job plansPolicies

InstructionsProcedures

Flows from decision makers

to workers

Downward

Information Flow in Organizations - Formal ChannelsManagers Supervisors

SubordinatesSupervisees

FeedbackProgressProblems

Suggestions

Flows from employees to

decision makers

Upward

Information Flow in Organizations - Formal Channels

Horizontal flowShared information to coordinate

tasks, solve problems, resolve conflict

Flows among workers at the same levelC

ow

ork

ers

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Information Flows in Organizations - Informal ChannelsThe grapevine, gossip from the break room to the water cooler Carries unofficial messages Flows haphazardly Can be remarkably accurate Is mostly disliked by management Thrives where official information is limited

Barriers to the Flow of Organizational Information

Lack of trust, turf wars, fear of reprisal

Uneven reward systems Closed communication climate Top-heavy organizational structure Filtering, prejudice, ego

involvement Poor communication skills

Overcoming Barriers to Effective Communication Encourage open, trusting

environment for interaction and feedback.

Provide more information through formal channels.

Train managers and employees to improve communication skills.

Overcoming Barriers to Effective Communication Flatten the organizational

structure. Establish hotline and ombudsman

programs. Establish fair reward system for

individual and team achievement. Encourage full participation in

teams.

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