Cloud computing: Stan Freck
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What’s Microsoft Got in the Cloud and Why Does it Matter to Nonprofits?
Stan FreckDirector, Cloud ComputingMicrosoft US Public Sector
TODAYS ENVIRONMENT
CHANGINGDEMOGRAPHICS
UBIQUITOUSCONNECTIVITY
INCREASED EXPECTATIONS, BUT REDUCED RESOURCES
What is the cloud?
An approach to computing that’s about getting scalable computing resources on the internet and connecting to (and from) a variety of
devices and endpoints
CLOUD 2000s & FutureCloud Computing, Social NetworksProducts>Solutions>Services
INTERNET Mid ‘90sBrowsers, Email, eCommerce, Hosting, Wi-Fi, Web 2.0
CLIENT/SERVER Mid ‘80sDistributed Computing
PC & APPS Early ’80sWord Processor, SpreadsheetsDOS, GUI, Windows
Managing Services, Not InfrastructureThe Next Logical Step in Enterprise Computing
Managed costsCapex/opex flexibilityCapacity on demand
Smaller carbon footprint
…all of which frees up your resources to focus on your mission
On Premises – “Feast or Famine” Cloud Computing – “Right Capacity, Right Time”
IaaS P
aaS SaaS
“Don’t run out and do this just because it’s ‘cloud,’ and don’t run out and not do it because it’s ‘cloud.’ If
the goals and objectives of your organization lead you to a cloud solution, then go with it.”
Carol LawsonCIO California Public Utilities Commission
PC Mobile
Microsoft’s Vision
Web
Azure, Live, Online
Computers Networks
3rd PartyApps & SolutionsOnline
ServicesLive Services
Datacenters
Microsoft Consumer Cloud Services
CLOUD SERVICES
TV/HOMEPC MOBILE
14B Ads Per Month
500M Active Windows Live IDs!
369M People Using Hotmail!
Over 3B WW Queries Each Month!
Over 6M Songs In The Catalog
Over 600M Unique Users
20M People On Xbox Live!
2B Unique Calls Per Year
Microsoft Online/Azure Cloud Services
ON-PREMISES
BUSINESS APPSCOLLABORATION STORAGE PLATFORMIDENTITYCOMMUNICATIONSPRODUCTIVITY
CLOUD SERVICES
Benefits for your organization
Staff can focus on what they do best: mission, programs
Always on the latest technology
Enterprise-class reliability and security
Economies of skill and scale
Save money
What Do Customers Want To Know About The Cloud?
How Will We Gain Productivity?
Can You Help Us Comply With Regulations?
Will I Still Have Control?
Should We Go ‘All In’ Or Hybrid?
Will My Legacy Apps Still Work?
Is It Secure?
CUSTOMERS ASK US:
What Do Customers Want To Know About The Cloud?
√ Enable Physical & Logical Data Protection
√ Our Datacenters Are All ISO 27001 Certified
√ Leading Security Architects And Years Of Enterprise Experience
Is It Secure?
CUSTOMERS ASK US:
What Do Customers Want To Know About The Cloud?
√ You Can Go To An ‘All In’ Model
√ You Can Migrate Specific Apps (i.e. email)
√ You Can Migrate Specific Users
Should We Go ‘All In’ Or Hybrid?
CUSTOMERS ASK US:
What Do Customers Want To Know About The Cloud?
√ End Users Have ‘Anywhere Access’ To Data & Applications
√ Cloud Services For End User Collaboration
√ Simplified IT Maintenance
√ Users Get Our Most Up To Date Innovation – “Evergreen” Promise
How Will We Gain Productivity?
CUSTOMERS ASK US:
What Do Customers Want To Know About The Cloud?
√ We Have Experience With Government & Clients In Highly Regulated Industries
√ We Will Work To Adapt To New And Changing Regulations & Requirements To Meet Your Needs
Can You Help Us Comply With Regulations?
CUSTOMERS ASK US:
What Do Customers Want To Know About The Cloud?
√ Customers Own & Control The Use Of Their Data
√ We DO NOT Data Mine Or Monetize Our Commercial Services Through Advertising
√ We Have A Long History Of Hosting And Provide Reliability SLAs
Will I Still Have Control?
CUSTOMERS ASK US:
What Do Customers Want To Know About The Cloud?
√ Use Your Active Directory Federation
√ Cloud Services Built With Interoperability In Mind
√ Help To Migrate Apps When Necessary
Will My Legacy Apps Still Work?
CUSTOMERS ASK US:
What matters?Vision matters …
Commitment matters …
Choice matters …
Platform matters …
Scale & efficiency matter …
20
Security & privacy matter ...
Roadmap matters …
Investment matters … (so does business model)
Customer success matters …(Real-world, Large-scale, Enterprise-wide … not pilots)
(15 years)450M+
active users
(13 years)550M
users/mth
(12 years)Largest non-ICP/IP cloud
service x100M users
(11 years)320M+ activeusers
(11 years)
2B queries/
mth
(15 years)450M+
active users
(7 years)5B confmins/yr
(6 years)2B
emails/day>1M users
Scale & efficiency matter …
• $2.3B data center investment• 15 global data centers (135 total MW)• >200 of the world’s largest services, some for >15 years• SLAs w/ financial penalties … not more of the same if we miss
(2010)Avail to 400M
consumers at
release
Web Applications
Smallest customers go along for the ride with the largest
Security & privacy matter …
FISMATwo Factor AuthenticationEncryption through RMS
ISO 27001
SAS70 Type I and II Audits
HIPAA
FERPA
21 CFR Part 11
FIPS 140-2
Trusted Internet Connection Master
Administrator
Controls that assist with: Coming Soon:
Smallest customers go along for the ride with the largest
Roadmap matters …
Total Cost
Func
tiona
lity
and
Flex
ibili
ty
Wave 2010
Wave 2007
Online Dedicated On PremiseOnline Standard
Smallest customers go along for the ride with the largest
SOU
RCE: 10K & 20K SEC Filings 12/31/08 Except O
racle 5/31/09, RIM, Sony and N
intendo 3/31/09
SonyOracleGoogleApple IBMCiscoRIMNintendo
$1.1B$2.8B$2.8B
$4.9B$5.2B$6.3B
$.7B$.4B
TOTAL FY09 R&D INVESTMENT FY09: $9.1B
Microsoft
Investment matters …
Smallest customers go along for the ride with the largest
Customer success matters …
13 of the top 20 global telecom firms use MS
Online
7 of the top 10 global energy companies use
MS Online
Over 10,000 schools use Live@edu (in just six
months)
Over 40 million paid MS Online
users
50% of the Fortune 500
use MS Online
48 out of 50 states use MS Online
15 of the top 20 global banks use MS Online
Over 500 Government
entities use MS Online
16 of the top 20 global pharmaceutical
companies use MS Online
Smallest customers go along for the ride with the largest
Smallest customers go along for the ride with the largest
WHAT IS AVAILABLE TO NONPROFITS TODAY?
SOME NON-PROFIT SUCCESS STORIES
Kinship House, Girls Inc., CCS-Rainbow Family Services (Portland, OR)
Enterprise class software delivered via subscription services hosted by Microsoft and sold with partners
Business Productivity Online Suite
Microsoft Online Services
Web Applications
Microsoft Dynamics CRM for Nonprofits Customized and Affordable
Solution pack with functionality for: Donation and pledge management Member and constituent management Campaign management Case management Event management
Tailored dashboards and reports Available within Outlook and off-line
Payment solution for collecting online donations
announcing
a new online engagement platform, hosted on Windows Azure, that organizations can use to build interactive experiences and dialogue with communities online around various topics, issues, opinions, etc.
Microsoft TownHall
www.microsofttownhall.com
Not just on the web… everywhere
Mobile
Social
Tablets
Web
Widgets for 3rd Party Sites
Intranet
PC / Mac
Microsoft TownHall isa cloud-hosted social experience
with a built-in reputation system
Microsoft TownHall software is available at no cost! download at: code.msdn.microsoft.com/TownHall
Only requirement is that it run on the Azure platformget pricing and a free trial: www.microsoft.com/windowsazure/offers/
Customize in-house or engage our partnersfind partners at: www.micrsoft.com/TownHall
What does it cost?
No servers to buyNo new IT staff to hire
No long term commitmentsEasy to scale – use only what you need, when you
need itRun on it’s own website or appear as part of your
existing site (i.e. – townhall.yoursitename.com)
Partners trained and ready to help
customized sites
www.microsofttownhall.com
integration into existing sites
turnkey SaaS offerings
How to get it – Microsoft Online Services
Business Productivity Online Suite (BPOS)• Engage experienced BPOS partner to plan migration and implementation
nPowerMicrosoft Partner Network
• Immediate needs/interest? Contact Microsoft Community Affairs to discuss
Dynamics CRM for Nonprofits • Get the Dynamics CRM and the Nonprofit Solution
Dynamics CRM Online for Nonprofits: crm.dynamics.com/ngoNeed On Premise? Need more than CRM? Check out TechSoup!
• Get Expertise from partners: Npower; Microsoft Partner Network
Microsoft TownHall• Get the code code.msdn.microsoft.com/TownHall • Get help from partners: Synteractive, MondoRobot, Inetium, Close Tools• Get free Azure time (while it lasts!) www.microsoft.com/windowsazure/offers/
“The system runs seven-by-twenty-four,never gets sick, never goes on vacation, and we
can’t replicate that.”
Gordon Peterson, IT Director – City of Carlsbad, CABusiness Productivity Online Suite Customer
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“ T H E B E S T WAY T O P R E D I C T T H E F U T U R E I S T O C R E AT E I T.”- P e t e r D r u c k e r
Learn more:http://www.microsoft.com/cloudhttp://www.microsoft.com/online
APPENDIX – OFFERING/ROADMAP DETAILS
A Guide to Business Productivity Online Services
“Lite”1-25 users
Standard/Enterprise25-50,000 users
Dedicated25,000+ users
Individual professionals and small organizationsLimited features for simplicity and ease of useLimited administrationRich client, web, and mobile accessE-commerce or partner resale purchase only
Companies of any sizeFull featured for flexibilityFull IT administration and configurationRich client, web, and mobile accessMultiple license options
Optimized for large enterpriseFull featured for flexibilityFull IT administration and configurationRich client, web, and mobile accessIntegration with LOB apps
Individuals Small Organizations Midsize Companies Large Enterprises
Microsoft Confidential41
New FeaturesMobility & Voice
Wave 14 InvestmentsFederationServer Parity
Close the feature gap between server & serviceReliable & Scalable
Active DirectoryOn-Premises ServersTrusted Communities
Unified MessagingMobile SharePointVoice Offering
See details on next slide
Microsoft Confidential42
Server 2010 Upgrades
ADFS 2.0
Improved Scalability
Improved Mac Support
International Expansion
Improved Admin & User Experience
BPOS Wave 14 Feature Details
Microsoft Confidential43
Business Productivity Online SuiteHigh Level Roadmap
Feb 2009Deskless WorkerBlackberry Admin PortalLower Recovery Time/Point Objectives (RTO/RPO)SharePoint WAN Acceleration March 2010
OC Online Voice with Unified Messaging
H2 2010Standalone Unified MessagingNew Retention PoliciesAdditional controlsProjects OnlineFAST
March 2010Update withExchange, SharePoint Server 2010
201020092008 2011
September 2009SharePoint ExtranetAd-hoc ConferencingDesktop Sharing5GB mailbox250 Seats Live MeetingMultiple AD supportTwo Factor Authentication
BPOS-Dedicated6-8 months update
BPOS-Standard6-8 weeks update
H1 2011Update with Office CommunicationServer 2010
April 2009Deskless Worker19 New MarketsOC Online Blackberry Device Support
June 2009Increase mailbox attachment sizeOutlook 2003 w/o Free Busy
July 2009Hosted Exchange migration toolIncrease SharePoint upload size to 250MBLive Meeting Standard to 250 usersQuick TrialPartner order on behalf
August 2009SMTP RelayExchange JournalingNew language in MOAC
September 2009Support 30K seatsImprove Mac SupportBulk ActivationPOP Mail Client
Q4 2009Additional markets and languagesImproved domain managementDelegate Access/Send-As for Shared MailboxOutlook 2003 ConnectorExchange Online Usage ReportingSelf Service BES supportPartner name on Invoice (Nov 2009)Delegated Admin (Dec 2009)
H2 2010Update with Exchange,SharePoint, OC 2010 ServersOffice Web Apps
Q2 2010 SharePoint Online Limited BetaExchange Online Limited BetaOffice Web Apps Limited BetaOrder on Behalf Tracking
Minor Update
Major Update
H1 2011Update with OC conferencing and voice
* Capability is not carried forward in Online wave 14
Detail Comparison
Outlook 2003*, 2007, 2010
Outlook Anywhere
Autodiscover Outlook Web
Access Custom OWA URL Entourage 2004*,
2008*, WS edition POP• Windows Mobile• iPhone• Other ActiveSync
devices• BlackBerry
Enterprise Server (add-on)
• ActiveSync security policies
• Remote device wipe
• Delegates (“send on behalf of”)
• Shared mailboxes (“send as”)
• Address rewrite• Server-side
forwarding• Out of Office• WebReady
document viewing• Conference rooms• Resource booking
attendant• Conference room
delegation• Tasks
Personal contacts Shared contacts Personal
distribution groups
Shared distribution groups
Global address list
Offline address book
[not available] Forefront Online Protection for Exchange (AS/AV)
Forefront for Exchange (AV)
Route inbound mail on-prem for filtering
Safe senders Blocked senders
On-Premises OnlyOnline Today
• LinkAccess (internal Sharepoint and file shares accessible via OWA and mobile)
• Exchange Personal Archive
• E-Discovery or Multi-Mailbox Search
• Message Retention (Archive and Delete Policies)
• Message Retention (Legal Hold Policy)
• Compliance Auditing
• Multi-factor auth (RSA, Swivel, etc)
• Forced TLS• Advanced
auditing/logging
• Integration with OCS voice services on-premises
• Fax receiving• GUI for some
features
• Conversation view
• Ignore/move conversation
• MailTips• POP aggregation• Shared nickname
cache across Outlook and OWA
• Message tracking (user self-service)
• Free-busy interop with on-premises
• Free/busy sharing with other orgs
• Share full calendar detail with other orgs
• Publish calendar for anonymous access
Dynamic distribution groups
Restricted distribution groups
Moderated distribution groups
Share personal contacts
Contact info update (user self-service)
Hosted voicemail (integration with PBX)
Outlook Voice Access
“Play on phone” button
Missed call notifications
Caller ID Company auto-
attendant Self-service PIN
reset Message waiting
indicator Voicemail preview Call answering
rules Protected
voicemail
• Route outbound mail on-prem for filtering
• Multi-factor auth (smartcard, soft cert)
• S/MIME• Integration with
on-premises RMS (for search, pre-licensing)
• RMS-enabled transport rules
• Journal decryption of RMS messages
• Outlook Protection Rules
• Improved service and data continuity (RPO and RTO)
New in H2 2010 Update
Client Access
E-mail,Calendaring
Contacts,Directory
UM, Fax SecurityCompliance/
ArchivingAdministrati
on
Journal e-mail to external archive
Journal e-mail to EHA
• Mailbox PST export by administrator
• Provision users in multiple datacenters
Exchange Web Services (EWS)
EWS Managed API for .NET
SMTP relay
• Public folders• MAPI/CDO access• Custom code/dlls• Transport agents• Custom OWA
themes, colors, add-ins
Web-based management
Active Directory sync
Bulk user activation
Deleted item recovery
Deleted mailbox recovery
Remote PowerShell
Role Based Access Controls (RBAC)
Exchange Management Console (x-premises management)
Enhanced migration tools
No OST resync after migration
Offboarding tools Support for orgs
>50,000 users
Customize OWA login page
Customize ActiveSync security policies
Full OWA support in Firefox/Safari
IM and presence in OWA
OWA side-by-side calendar view
• Mobile free/busy lookup
• Mobile reply status
• Mobile SMS sync• Over-the-air
update for Outlook mobile• BES management and reporting
• GUI for some features
(Standard)
45
Applications/
Developer
* Capability is not carried forward in Online wave 14
2010 Detail Comparison
Outlook 2003*, 2007, 2010
Outlook Anywhere Autodiscover Outlook Web Access Custom OWA URL Entourage 2004*, 2008*,
WS edition POP• Windows Mobile• iPhone• Other ActiveSync
devices• BlackBerry Enterprise
Server (add-on)• ActiveSync security
policies• Remote device wipe
• Delegates (“send on behalf of”)
• Shared mailboxes (“send as”)
• Address rewrite• Server-side forwarding• Out of Office• WebReady document
viewing• Conference rooms• Resource booking
attendant• Conference room
delegation• Tasks
Personal contacts Shared contacts Personal distribution
groups Shared distribution
groups Global address list Offline address book
[not available] Forefront Online Protection for Exchange (AS/AV)
Forefront for Exchange (AV)
Route inbound mail on-prem for filtering
Safe senders Blocked senders
On-Premises OnlyOnline Today
• LinkAccess (internal Sharepoint and file shares accessible via OWA and mobile)
• Exchange Personal Archive
• E-Discovery or Multi-Mailbox Search
• Message Retention (Archive and Delete Policies)
• Message Retention (Legal Hold Policy)
• Compliance Auditing
• Multi-factor auth (RSA, Swivel, etc)
• Forced TLS• Advanced
auditing/logging
• Integration with OCS voice services on-premises
• Fax receiving• GUI for some features
• Conversation view• Ignore/move
conversation• MailTips• POP aggregation• Shared nickname cache
across Outlook and OWA• Message tracking (user
self-service)• Free-busy interop with
on-premises• Free/busy sharing with
other orgs• Share full calendar detail
with other orgs• Publish calendar for
anonymous access
Dynamic distribution groups
Restricted distribution groups
Moderated distribution groups
Share personal contacts Contact info update
(user self-service)
Hosted voicemail (integration with PBX)
Outlook Voice Access “Play on phone” button Missed call notifications Caller ID Company auto-
attendant Self-service PIN reset Message waiting
indicator Voicemail preview Call answering rules Protected voicemail
• Route outbound mail on-prem for filtering
• Multi-factor auth (smartcard, soft cert)
• S/MIME• Integration with on-
premises RMS (for search, pre-licensing)
• RMS-enabled transport rules
• Journal decryption of RMS messages
• Outlook Protection Rules• Improved service and
data continuity (RPO and RTO)
New in H2 2010 Update
Client Access E-mail,Calendaring
Contacts,Directory UM, Fax Security Compliance/
Archiving
Applications/Developer
Administration
Journal e-mail to external archive
Journal e-mail to EHA
• Mailbox PST export by administrator
• Provision users in multiple datacenters
Exchange Web Services (EWS)
EWS Managed API for .NET
SMTP relay
• Public folders• MAPI/CDO access• Custom code/dlls• Transport agents• Custom OWA themes,
colors, add-ins
Web-based management
Active Directory sync Bulk user activation Deleted item recovery Deleted mailbox
recovery
Remote PowerShell Role Based Access
Controls (RBAC) Exchange Management
Console (x-premises management)
Enhanced migration tools
No OST resync after migration
Offboarding tools Support for orgs >50,000
users
Customize OWA login page
Customize ActiveSync security policies
Full OWA support in Firefox/Safari
IM and presence in OWA OWA side-by-side
calendar view• Mobile free/busy lookup • Mobile reply status• Mobile SMS sync• Over-the-air update for
Outlook mobile
• BES management and reporting
• GUI for some features
(Standard)
•Multi-party IM & Presence•Address Book Search / DLX•File Transfer*•1:1 Audio and Video*•Office Integration – IM/Presence•Exchange Integration – Calendar•Sharepoint Integration – IM/Presence
Live Meeting Standard
• IP deskphone• Response groups• E-911 via OC• Branch office appliance• Call admission control• Analog devices• Common area phones• Call park• Private line
• Office Communicator (OC W13R2)
• OC 2007 R2• CoMo on WM6
Power Shell Cmdlets for user provisioning
Power Shell cmdlets for Server config management
Client Version Check DB export and import Backup/restore CDR for internal uses Synthetic Transactions
and GetHealth Web Service
• IM archiving in EHA• Meeting content
archiving ?
On-Premises OnlyOnline Today
•Integration with on-premise video conferencing systems•PSTN audio conferencing on OCS MCUs
• Support post 14 deployment
• Communicator Automations API only
• Server-side APIs
• BigFin UI for user provisioning
• BigFivn UI for policy management
• Detailed health and toplolgy based status
Firewall traversal for files and A/V
Live ID MSODS provisioning Presence with Pictures
•Conferencing through OC client•OC Audio, video & web conferencing•Escalation from IM•Desktop sharing•Applications sharing•PPT upload•Whiteboard•Annotations•Sharing from Office apps•Lobby•Easy join from outlook reminder•Recording and playback•Integration with ACP providers for PSTN audio conf *•Simple join URL
Basic calls : OC-OC, OC-PSTN, PSTN-OC
Call transfer Call hold Call forwarding Simultaneous ringing Mobile companion -
Integration with mobile carrier
Delegation Team calling Voice mail via Exchange
Online UM
• OC 14 Rich Client• Reach Client - Silverlight
(IM & conferencing)• Attendee OC client• Communicator Mobile
(WM7)
Multitenant aware PS cmdlets for fedration including user mgmt for split domain
Multi-tenant aware Power shell commandlets for conf/collab
Provisioning cmdlets for ACP provisioning
Provsioning cmdlets for MC provisioning
Better troubleshooting
• Split domain support (OCO/OCS on-prem)
• PIC w/ WLive• Federation with on-prem
OCS• Federation with other
OCO tenants• Anti-virus scanning for
meeting content and file transfers
• 3rd party compliance solutions
New in W14
IM/P Conferencing Voice Client Federation /Security Administration Archiving/
compliance
Applications/Developer
• IM & media encryption• IM filtering• Co-existence with
Exchange/SP on-premises
* Not available in OCS on-prem
3-4 Pilots (OC APIs)
Note: OC Online W14 delivered in 2 phases (H2 2010, H1 2011)
2010 Detail Comparison(Standard)
RSS Content Syndication Privacy & security Audience Targeting Site and document
aggregation Site Manager Mobile Device Support SharePoint sites and
Documents Roll up web parts
Integration with SharePoint designer (except site backup and restore)
People and groups lists Calendars Email Integration Task Coordination Surveys Document CollaborationIssue TrackingTemplates (SODA)
Document Information Panel
Document Action Bar Retention and Auditing
policies Navigation controls Content publishing Page Layouts
• Email content as records• Integration with
Microsoft information rights management (IRM)
Site variations Content staging and
deployment Configure Information
Management
• Search in a single site collection
• Business Data Search (via Indexing)
• FAST• Defining new custom
content sources• Crawling BDC Data• Relevance Features • Did you mean?• Query
Recommendation• Configure crawled file
type• Authoritative pages
Forms libraries Custom non-code
workflows• Centralized forms
management and control
• Design once development model
• Form import wizard• Integrated deployment
model for no-code forms• Compatibility Checker
Multiple Site Collections per customer
Manage Site Collection Features and quota
Off-boarding of customer data
On-Premises OnlyOnline Today
• Mail enabled lists
• Project Online• Access Services
• Performance Point Services
• Configure blocked file type
• Self service site creation• Custom Managed Paths• Roll up usage Analytics
• Custom Installed InfoPath form templates
Portal Site Templates Site Directory Colleagues and
membership web parts User Profiles import• Extranet Access• Anonymous Access• Large Scale Internet Sites Multi-lingual user
interface New UX Cross Browser Support
(Safari, IE, FF) Office CY2010 Client
integration
Standard Site templates Improved Wikis and
Blogs• Social Networking Web
part• Real time presence and
communication• Tagging• Rating• Note Board• Tag Cloud• Activity Feed• Standard Meeting Site
Templates• SharePoint WorkSpace• Improved My Sites
Improved Content authoring
Slide Libraries Document Management
Site Templates• Standard Enterprise and
Publishing Site templates• Policies, auditing and
compliance• Improved Records
Repository• Legal Holds• Metadata and taxonomy• Content Organizer• Metadata driven
Navigation Document IDs Document Sets
• Enterprise content sources
• Cross site-collection search
• Admin & Management• Indexing Controls• Business Date Search
(via Federated Query)• Phonetic Search• People search
Improved Forms Technology
Improved Workflows• Business Document
Workflow Support • Partial trusted workflow
actions• Browser based forms• Improved BDC
(Read/Write)• External Lists• Access Services• Improved SPD
• Integrated business intelligence dashboards
• Key performance indicators
• Filter web parts• Integrated flexible
spreadsheet publishing• Share manage and
control spreadsheets• Web-based business
intelligence using excel services
• Data connection libraries• Business data web parts• Business data actions• Report center• Visio Integration• Web Analytics
• Vanity domains for non-SSL sites only
• Tenant admin across site collections
• Better control of FQDNs• Managed path site
collections• Standard and Enterprise
USL
New in W14
Sites Communities Content Search Insights Composites Service Specific
Other
• Capacity increase: 10 GB for each subscribing • company and 250 MB per user.
2010 Detail Comparison(Standard)
Azure™ Services Platform
An internet-scale cloud services platform hosted in Microsoft data centers, which provides an operating system and a set of developer services that can be used individually or together.
Introducing Azure™
49
Development PlatformUniform way for programming Live Services from any platform, language,
application or device Exposes RESTful programming model for live resources Protocol based – open standards usage: HTTP, XML, ATOM, RSS Resource Model: unified model across Live Symmetric client/cloud programming model CRUD/Query, triggers and SPROC based interaction model Libraries: Rich client libraries (.NET, Silverlight, JavaSript etc.)
A set of building blocks for handling user data and application resources, and extensible components to build rich social applications and consumer experiences
50
Service BusExchange messages between loosely coupled, composite applications Connectivity to on-premises applications; secure, federated firewall-friendly
messaging; Federated namespace – shared, hierarchical, Internet-accessible URL Service registry – publish service endpoints, lightweight, hierarchical, RSS-
based discovery Relay and connectivity – unicast/multicast datagram distribution,
bidirectional sockets, request-response messaging, pull-mode message delivery, Web service intermediary, WS-*/SOAP, REST
Workflow ServiceModel and execute business logic and service interactions Reliable and scalable cloud runtime environment for user-defined declarative
workflows Extends Windows Workflow Foundation (.NET 3.5) to the cloud Activities optimized for sending, receiving, and manipulating HTTP and
Service Bus messages Deploy, manage and track running workflow instances using tools and APIs
Set of highly scalable, developer-oriented services that provide key building blocks required by many cloud-based and cloud-aware applications
51
SQL Data ServicesInternet-facing database built on SQL Server relational database Data storage – blobs, flexible, structured, birth to archival,
multiple consistency levels Data Processing – filters, aggregates, user-defined logic, online-
offline indexing Data Delivery – network proximity aware, locate closest static-
content copies, spanning trees for live-content, failure resiliency
Highly scalable and Internet-facing distributed database services in the cloud for storing structured and unstructured data, and processing relational queries
52
Offering Customer DC BPOS S BPOS D Azure System Center Online
Hosted doc collab Y Y Y NA NAHosted UM Y Office 2010 wave Office 2010 wave NA NAHosted audio/video/web conferencing
Y Y Y NA NA
Hosted presentation service Y Free Windows Live service
Free Windows Live service
NA NA
Hosted forms Y Office 2010 wave Y NA NAHosted BI Y Office 2010 wave Y NA NAHosted Office web apps Y Y* Y* NA NAHosted messaging Y Y Y NA NAHosted citizen services (various) Y Office 2010 wave Office 2010 wave Y NAHosted enterprise voice Y BPOS D + 12
mthsOffice 2010 wave NA NA
Hosted desktop management Y NA NA NA Y
* Requires Deskless Worker SKU
Enabling Innovative New Service PossibilitiesA Few Examples
NGO CRM SOLUTION OVERVIEW
Extensibility• Declarative customizations (no code, just point and click)• Accelerators for Microsoft Dynamics CRM (available free of charge)– Event Management Accelerator
– E-Service Accelerator
– Portal Integration Accelerator
– Extended Sales Forecasting
• Windows Azure for complex scenarios requiring .NET code
Integration with Outlook
Outlook Tip: You can go “offline”, simply by clicking the “Go Offline” button. You can continue to work without an internet connection, and your data will be synchronized when you get connected again!
There is seamless integration with Outlook 2007 – users only need to have one interface to learn and interact with!
Member & Constituent Management
Terminology Tip: - A Member may be an organization or a household - A Constituent is an individual
Track related – - Multiple Addresses - Activities - phone calls, emails, letters, service activities, appointments, etc. - Relationships – employee/employer, board member of, family - Pledges and donations - Cases - Orders, Invoices - Contracts….and more
Donation ManagementDonations may be related to a Constituent, Member, Pledge, Program and/or a Campaign.
Workflow suggestion: When a donation is recorded, you may choose to run a “workflow” that automatically sends the donor a “thank-you” email with data from the record, and notifies appropriate staff of the transaction based on the amount.
Pledge ManagementPledges are promises of donations and may be set up to receive multiple payments over time.
Workflow suggestion: When a pledge is recorded, you may choose to run a “workflow” that automatically creates a task assigned to a specific staff member to send a special thank you/reminder depending upon the pledged amount.
Membership ManagementMemberships can be linked with a Constituent, a Member (organization or household), or both. These records have a begin and an end date, and may have associated benefits, donations and other activities.
Benefit Tip: When a membership is recorded, you may choose to assign a default benefit such as “member promotion on web site” either by using an automated or on-demand workflow. These are often benefits that are not acknowledged but require resources to fulfill.
Benefits ManagementBenefits can include inventoried items such as cups or t-shirts, or they may be services or subscriptions that a member can access. You can track what benefits have been “fulfilled”, what the costs are.
Activities Tip: Be sure to record conversations or emails with the constituent, especially the positive comments that may be useful in communications with funders or future members. Copy your communications coordinator so they can link back to the specific situation.
Campaign ManagementCampaigns are a collection of planning and communication efforts and may represent a fund drive, an event or a simply a direct mail solicitation. Track responses to campaign efforts – RSVP’s to events, donations prompted by a solicitation email, etc. to know what is working and what is not…
Campaign Management Tip: Create a “campaign template” with pre-defined planning tasks and activities that you can use over and over again to save time.
Event ManagementThe Event Management capabilities within Dynamics CRM are extensive – track responses to invitations, attendees, sessions, sponsors, speakers, vendors, team members (staff, contracted help, and volunteers), donations associated with the event, and so much more.
Event Management Tip: Track all of your costs for an event including costs for printed materials, speakers, and other activities as they are planned to be able to determine your return on investment for each event.
Contract & Services ManagementService Management can take the form of Service Activities, Cases, Contracts or Orders for products and/or services. The flexibility of the service management components provide a way to capture your services, associated notes and documents, and the resources required to provide them - staff, facilities, equipment, and products.
Contract & Service Management Tip: All of the appointments, tasks, emails and other activities can be integrated with Outlook 2007 – so you only have one calendar to look at!
And more…• Role based security provides administrators to manage access in a granular or
high-level manner depending on your business model and data security requirements.
• Communicate with staff using “announcements” that are displayed in the user’s default work place.
• Users can manage their work “queues” – assigned and in progress• Easily create “views” and reports that provide users and managers the information
they need.• Capture inquiries on your web site, and integrate in other ways• Manage the schedules of staff based upon their work hours and availability• Track Facilities and Equipment, and their related service and maintenance• Create a library of Knowledge Base articles for your staff, volunteers, board and
other users• Create Word or email templates to merge your data into and save time
And more…
Internal apps
Constituent services
Data feeds/ mashups
OfficeVoice
Management
Everything
Business Productivity Online Suite Packaged LOBSolutions
Custom LOB Apps
Full MS Platform
COMING SOON
Foundational Services Microsoft
SharePoint Services
Microsoft Dynamics CRM
Services
Roadmap matters …
SOME NON-PROFIT SUCCESS STORIES
CASA Philadelphia(Court Appointed Special Advocates for Children)
Before• Using free webmail system;
Very poor (“awful”) external-facing and internal customer experience
• No integrated calendar or calendar sharing
• Very few collaboration tools in use, concerns around protection of sensitive personal/legal information
After• Microsoft Exchange + Outlook
(and Outlook Web Access!) provides an “enterprise-class” e-mail experience
• Exchange allows them to now share calendars, scheduling, conference facilities, etc.
• SharePoint allows sharing documents; ability to collaborate, store, access, and print directly in the tool
• Elevated professionalism of org internally and to external constituents.
Before• Were using a hosted Exchange
solution from another vendor prior to BPOS implementation. Very expensive and servers were down often
• No comprehensive collaboration solution; security concerns around providing unauthorized users access to file shares, etc.
• Hodge-podge of web conferencing and sharing tools
After• Exchange Online (part of
BPOS suite) brought costs down and improved reliabilty greatly (99.9% uptime)
• Now using SharePoint extensively to support remote users and other constituents who should not have access to internal file servers
• LiveMeeting Online: using for project status meetings with remote staff and consultants. “Love it!”
Before• Inconsistent internal e-mail
(employee preferences)• Local SharePoint deployment
for cross-agency resource / information sharing*
• Inconsistent remote access to (mission-) critical e-mail infrastructure
After• Exchange Online now
powering @nethope.org e-mail addresses
• SharePoint Online will ensure more robust cross-agency collaboration platform*
• Outlook Web Access reliable and available during critical time (post-Haiti earthquake)
Kinship House, Girls Inc., CCS-Rainbow Family Services (Portland, OR)
Before• Antiquated, abandoned data
systems including older FM Pro databases, Excel spreadsheets and mental lists
• Could not run reports reliably or accurately
• Fragmented data systems – staff needed easy access to their data
• Could not effectively manage relationships
• No ability to extend systems to capture new types of data, could not access data remotely, or at all in some cases because it was housed on an older workstation
After• Implemented Dynamics CRM
Online for Nonprofits. • Minimal customization and
implementation needed• What would have been a 6-8
month project with other systems took less than 1 month
• Integrated and centralized data, flexible and reliable reporting.
• Remote and networked access to data, flexible data structure, work flows automated to increase productivity and ensure effective management of relationships
Before• Using custom Access, Excel
and DB II applications to track membership
• Need to roll up reports to Arc National
• Organizational goal to gain 360 view of membership and donors
After• Dynamics CRM for Nonprofits
in CRM On Premise• Existing network
infrastructure ready to accept CRM Dynamics server
• Configured donor, member and event management per client requirements
• Solution deployed and in use in less than 1 month
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